T H E B U S I N E S S O F S E L L I N G T R AV E L
AUGUST 2016
Destination EUROPE Charting a new course for the continent
Awareness BAHRAIN Infrastructural changes set to boost tourism
On Location FRANCE Unity and resolve reign supreme
ISSUE 297
Update CHINA The destination's MICE industry rises
NATURAL MAJESTY An impressive sight to behold, Africa is spoiling visitors with its vast lands and myriad of experiences
CONTENTS > YOUR GUIDE 04
NEWS
12
INTERVIEW
UNAVOIDABLE DISCUSSIONS espite approaching the travel industry in
14
a more than positive
DESTINATION EUROPE
way, it seems that every now and again I must at least
24 28
ON LOCATION FRANCE
touch upon the turmoil both in our region and Europe, unfortunately. Recent events in France, Germany
UPDATE CHINA
and Turkey, in varying degrees, have put the travel industry, and
30 32
FUTURE SPOTLIGHT THE OF TRAVEL
in turn travellers themselves, on
ANALYSIS SPORTS TOURISM
destinations. I will admit that I
high alert, of course considering whether to fly to particular seriously considered my own trip
A LETTER FROM...
to Germany this summer. And
34 38 40
FOCUS ON AFRICA AWARENESS BAHRAIN PEOPLE ON THE MOVE
while writing our main feature for
the destination’s infrastructure.
the August issue of TTG MENA,
Look out for Focus On Africa,
Destination Europe,
exploring the adventure, leisure
I considered to what extent I should
and business side of the continent
elaborate on certain incidents
along with Update China which
that have taken place – as did our
delves into the destination’s MICE
reporter Panayiotis Markides, while
segment. Last but not least, our
writing On Location France.
themed reports for this issue
However, data has indicated that
FORAY INTO EGYPT
short sharp declines – immediately
include The Future of Travel and Sports Tourism.
after the incident – are followed by figures returning to normal relatively fast. Moving away from Europe, and into the MENA region, we also bring you a dedicated Bahrain report, Awareness Bahrain which explores how stakeholders are bolstering
Natalie Hami TTG MENA Editor
WHOLESALE SOLUTION Travel wholesaler,
The engine will cover
USP of the search en-
Theglobalbooking.com,
all types of hotel stays
gine is its ability to connect travel profession-
Enhancing its portfolio in the MENA region, Swiss-
respectively. This project is
part of World Travel
from luxury hotels to
Belhotel International recently signed agreements
also slated to officially launch
Marketing Company,
budget hotels. The site
als around the globe.
to manage two more Egyptian properties, bringing
in 2019.
has launched an online
also aims to provide
This will allow hotels,
hotel booking engine
this convenient service
resorts and spas to
the total number of hotels signed to Swiss-Belhotel
Both properties are owned
in the country to three, after the company’s debut
by Ebad El Rahman Real Es-
for travel professionals
to companies and inter-
build on their loyalty re-
Egyptian hotel which was announced at ATM 2016.
tate Investment and Develop-
worldwide.
national organisations
wards programmes for
In Asmarat, Katameya – the extension of New
ment, an Egyptian developer.
that need to book hotel
larger organisational or government clients.”
The online travel engine will be a part of
stays around the world,
Belresidences Asmarat will bring forth a 250-key,
Swiss-Belhotel International,
the Theglobalbooking.
on a regular basis.
four-star hotel as well as managed residences with
Gavin Faull said: “We have be-
com website and will as-
Speaking to trade
400 one-, two- and three-bedroom apartments. This
lieved in the Egyptian
sist travel professionals
professionals on the
would offer various
project is scheduled to reach completion in 2019.
hospitality market for many
such as tour operators
run up to the launch,
advantages to industry
The second development on the North Coast,
years and are positive about
and travel agents in
contracting officer,
professionals such as
Swiss-Belresort Batter Sea and Swiss-Belresidences
the efforts that the govern-
finding the best hotel
Theglobalbooking.com,
secure bookings and in-
Batter Sea, will comprise of 300 rooms and 1,000
ment is putting [into it] to up-
deal for their clients.
Luna Qashu’ said: “The
stant confirmation.
units of one-, two- and three- bedroom apartments
lift tourism there.”
Cairo – Swiss-Belhotel and Suites Asmarat & Swiss-
Chairman and president,
2 August 2016
ttgmena.com
Qashu’ explained that the search engine
ibar
NEWS EXHIBITION CALENDAR
2016
SEPTEMBER 5-6 MeetingPlanners Russia 2016, Moscow, Russia www.europecongress.com •
ENTICING OFFERS
from Dollar Rent A Car, on daily, weekly and monthly rentals. General cars include Toyota Yaris, Toyota Co-
Dollar Rent A Car recently
rolla, Nissan Tiida, Nis-
signed a partnership agree-
san Sunny, Honda Civic,
ment with telecommunica-
Chevrolet Cruze, Ford,
tions service provider du,
Mazda, Honda, Nissan
which will include special
Patrol, Mitsubishi Lancer
discounts on car rentals for
and many more.
travellers to the UAE. Those purchasing a du
A BLACK SEA MARVEL
SEPTEMBER 7-8 IBTM China, Beijing, China www.cibtm.com •
Meanwhile, niche cars include: Chevrolet
Tourist SIM card will be
Camaro, Mini Cooper,
granted a generous 50
Volkswagen Beetle,
SEPTEMBER 17-19 The Leisure Show, Dubai, the UAE www.theleisureshow.com •
dding a new city to its portfolio, Radisson Blu has announced the opening of an upper upscale prop-
SEPTEMBER 21-24 International Russian Travel Market, Moscow, Russia www.tourismexpo.ru/en/ •
erty in the Black Sea town of Ordu, Turkey. Radisson Blu Hotel, Ordu is a semi-conversion, which augments Rezidor Hotel Group’s portfolio in the country to 23 properties, with over 4,000 keys in operation or under
SEPTEMBER 24-27 World Routes 2016, Chengdu, China www.routesonline.com •
development. It features 129 guest rooms, a restaurant and
SEPTEMBER 29 -1 Astana Leisure 2016, Astana, Kazakhstan www.leisure.kz/en/ •
parking bays.
bar, a 1,000m2 ballroom, meeting rooms and a pre-function area as well as a spa, pool, gym, hair salon and Executive vice president and chief development officer, Rezidor, Elie Younes noted: “We are delighted to arrive in Ordu and to add another major city in Turkey to our net-
•
TTG MENA will be available at these shows
per cent discount on gen-
BMW520i and Dodge
eral cars or a 30 per cent
Durango, to name
son Blu, which is already the largest upper-upscale brand in
discount on niche cars
a few.
Istanbul and in Europe.”
4 August 2016
work. This will further increase brand awareness for Radis-
Q&A
opportunities to extend its services and capacity. From March 1, the airline changed its EK107/EK108 flight between Dubai and Cyprus to operate via Athens five times weekly, allowing passengers the option to travel to Greece. Flight EK109/EK110 between Dubai and Cyprus and onward to Malta, again offers the
Country manager – Cyprus, Emirates Airline, Asma Al Rahma speaks exclusively to TTG about the airline’s recent upgrade of its Dubai-Cyprus route
option for travellers to book tickets between Cyprus and Malta. This route is also very popular with Cypriot leisure and business travellers.
TTG: How has this upgrade TTG: Please share Emirates Airline’s news for
been received?
2016 with our readers. What can travellers
Passengers living within
expect from the carrier?
a 60km radius of Larnaca
Emirates Airline recently announced the
Airport and travelling in first
introduction of a third daily flight between Dubai
class or business class on
and Cape Town, South Africa, and the seventh
Emirates Airline flights can
daily service to Bangkok, as well as new routes to
take advantage of the airline’s
Cebu and Clark in the Philippines, Yinchuan and
complimentary chauffeur-
Zhengzhou in China, Yangon in Myanmar and Hanoi
drive service to and from the
in Vietnam.
airport. Premium travellers and Skywards Gold members
TTG: Emirates Airline recently upgraded EK107/
also have exclusive access
EK108 flight to a Boeing 777 model operating
to the lounge at Larnaca
between Dubai-Larnaca-Athens. What brought
International Airport and the
about this change?
Emirates Airline lounges at
Emirates Airline is always looking at new
many major airports.
ttgmena.com
NEWS Upon entering our rooms
BOOSTING TEHRAN LINKS
I was eased into a sense of relaxation due to the generous space afforded, and the sea view was simply stunning. I
Air Astana recently launched a new non-stop flight from
spent most of the day in the
Almaty to Tehran.
hotel’s relaxing pool, enjoying drinks from one of the pool
Flights will operate three times a week and will be served by an Embraer 190 aircraft. The cabin will feature
bars, and I also enjoyed a spa
nine business class seats and 88 economy class seats.
treatment. The Spa – boasting seven treatment rooms and
The new service is expected to enhance business and cultural links between the two countries. According to the
two spa suites – offers a range
Ministry of Foreign Affairs of the Republic of Kazakhstan,
of treatments to cater to all
the approximate value of trade between the two countries was $1 billion in 2015. In addition, there are a number of Kazakh-Iranian joint enterprises in Kazakhstan, as well as cultural and scientific ties between the countries, which will benefit from the new service.
HOTEL CHECK THE ANNABELLE
tastes, from reflexology to facials, massages and nail services. For the more active guest, the hotel offers a variety
By Panayiotis Phillipou
of sports packages – from
“I trust that our Iranian guests will enjoy the history and culture of Kazakhstan. Beyond that, Almaty has
y stay at the amazing Anabelle in Paphos, Cyprus was a calm and serene
triathlon and tennis, to sailing
a lot more to offer with premium ski resorts, year
experience that I will never forget. The property is set in a central location in
and access to any of Cyprus’
round cultural events, a wide variety of shopping
the touristic Kato Paphos district, just minutes away from the popular Kings
four challenging golf courses.
malls and fine dining – all at great value for money. All these attractions are accessible with a flight that is just
The hotel’s F&B outlets
Avenue Mall.
comprise four restaurants,
The friendly hotel staff greeted my wife and I with refreshing welcome drinks as we
three and a half hours away from Tehran,” said senior
went about a smooth check-in process before ushering us to our rooms. Throughout
including the romantic Asteras,
vice president, sales and marketing, Air Astana, Ibrahim
our stay, the staff went out of their way to see to our comfort and within the day knew
another five bars around the
Canliel.
us by name, which was very impressive.
property, and a beach bar.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
THEME PARK EXTRAVAGANZA
SECOND SAUDI VENTURE Demonstrating the company’s second venture in Makkah, Swissôtel Hotels & Resorts has joined forces with Sarah Towers For Real Estate Investment Company to manage the 1,624-room Swissôtel Al Maqam, Makkah.
Dubai and LEGOLAND Dubai.”
Marking the start of a new era of
CEO, Dubai Parks and Resorts,
entertainment, Dubai Parks and
Raed Kajoor Al Nuaimi remarked:
Resorts recently revealed that
“We are delighted to announce that
Dubai Parks and Resorts’ fourth
construction has commenced on Six
construction has commenced on
theme park. It will comprise of six
Flags Dubai – the very first Six Flags
the region’s first Six Flags branded
themed zones: Thrillseeker Plaza,
branded theme park in the region,
theme park. This is the fourth theme
Magic Mountain, Fiesta Texas, Great
which is scheduled to open to the
park at our destination alongside
Escape, Great Adventure and
public in late 2019.
motiongate Dubai, Bollywood Parks
Great America.
Six Flags Dubai will represent
EXPERTS IN WELLNESS Director of sales and marketing, Eden Group, Markéta Azemovičová shares exclusively with TTG the latest trends shaping the spa and wellness sector and how Eden Group stays ahead of the competion
Scheduled to open this September, Swissôtel Al Maqam will be situated in the Abraj Al Bait complex, overlook-
We expect a steady trend in the demand
equipment. We continually add to the
ing the Masjid Al Haram and a short walk away from the
for our traditional treatments, especially
offer of our Carlsbad Clinic and the
Ka’aba. The property will be flanked by other hotels al-
weight loss but also spa and wellness,
Magic Charm Beauty Salon. One of
ready within the FRHI Hotels & Resorts (FRHI) portfolio
healthy alimentation, all of this of course in
these is our new concept of health
(Raffles Makkah Palace and Fairmont Makkah Clock Royal
combination with enjoyment and positive
food in our restaurants and bars.
Tower, in addition to Swissôtel Makkah), with the entire
experiences. Our guests expect us to follow
complex currently housing the largest number of guest
trends and use these new methods with
our guests is based on this natural
rooms within the Abraj Al Bait complex.
the assistance of new technologies and
treasure.
6 August 2016
ttgmena.com
A great part of what we offer
NEWS
A MASTER IN TOKYO
RESUMING SERBIA-US KSA TO EMBRACE FLIGHTS NEW HOTEL
Boosting its presence in Japan, Best
Swiss International has inked a management agreement
Western Hotels & Resorts has inaugu-
with the Al Zamil Real Estate Group for the brand new Swiss
rated a brand new hotel in the Machida
International Hotel & Resort at Al Qassim touristic city
district of buzzing Tokyo.
project in the KSA, set to open in 2017. Al Zamil Real Estate Group is one of Zamil Group’s
The newly opened Best Western Rembrandt Hotel Tokyo Machida represents
arms and develops residential communities and office
the group’s second hotel in the Tokyo
commercial properties in the KSA and Bahrain. The Al Qassim touristic project spans 95,000m2 of land
metropolitan area, following the Best Western Tokyo Nishikasai.
and represents the largest touristic project in the Al Qassim
The property’s hotel rooms are
region. The Al Qassim province is well known for its rich
equipped with contemporary amenities
heritage, abundance of nature and traditional crafts.
including flat-screen TVs and compli-
Air Serbia recently launched flights to
non-stop services between
mentary WiFi, while many of the rooms
the US, following a 24-year absence of air
Belgrade and the Big Apple
135 rooms, various F&B concepts, a banquet hall equipped
additionally comprise of panoramic win-
links between Serbia and the US.
is a terrific achievement for
to host 1,000 persons, a tennis court, conference rooms
Air Serbia that underlines
and a children’s entertainment centre.
dows granting views of Tokyo.
The launch, considered a milestone achieved with the support and
its progress so far as well as
collaboration of several of Etihad
the strength of its business
Airways’ equity partner airlines, comes in
strategy.” Hogan is also vice
the form of five-times-a-week scheduled
chairman of the Air Serbia
flights between the carrier’s Belgrade hub
supervisory board.
and New York JFK International Airport.
The New York service is
The route is being operated with an Airbus
scheduled to provide long-haul
A330-200 aircraft.
customers with easy onward
CEO, Etihad Aviation Group, James Hogan commented: “The introduction of
8 August 2016
Swiss International Hotel & Resort at Al Qassim will house
connections from Belgrade to cities across Europe.
STRONG OUTLOOK FOR DUBAI HOTELS round 10,000 new hotel rooms are
the course of the next six months,
expected to open in Dubai throughout
world-famous brands including W
2016, according to a new report – The
Hotels & Resorts, Hard Rock Hotels
Dubai Hotel Market Overview. The report, prepared by JLL for The Hotel
and Nikki Beach are entering the Dubai market for the first time, while two
Show Dubai 2016, revealed that 621 new hotel
major new theme parks – IMG Worlds
rooms opened in Dubai during Q1 of 2016, and
of Adventure and Dubai Parks and
9,400 more rooms are set to be added to the
Resorts – are set to open their gates.”
market by the end of the year. New properties for Dubai in the coming
General manager, Nikki Beach Resort & Spa Dubai, Alexander
months include: Lapita Hotel Dubai at Dubai
Schneider commented: “More than
Parks and Resorts; Hard Rock Hotel Dubai
40,000 people visited the Nikki Beach
Marina; Jumeirah Al Naseem, Madinat Jumeirah;
Club Dubai in its first three months
and Nikki Beach Resort & Spa Dubai.
of opening, and our hotel, villas,
Event director for dmg events’ hospitality
residences and the first Nikki Spa in
portfolio, which includes The Hotel Show and
the world, will open here by the end
The Leisure Show, Gary Williams said: “Over
of 2016.”
ttgmena.com
NEWS
MOROCCO DEBUTANT
The hotel division of Spain’s Grupo Hotusa, Eurostars Hotel Company, is celebrating its grand debut in Africa with the opening of its very first hotel in Morocco, the four-star Eurostars Sidi Maarouf in the La Colline district
A WELCOME ADDITION
in the south of Casablanca. The hotel is home to a multi-purpose hall and two event halls offering plenty of natural light, an outdoor pool, a gym, massage room and yoga room, plus much more. President, Grupo Hotusa, Amancio López Seijas commented on the company’s milestone: “Having a hotel in Africa was an objective we have had for a long time and we are sure that this will be the first of many. We have a
Majid Al Futtaim and Starwood Hotels & Resorts
lot of expectations in Morocco."
Worldwide have joined forces to welcome Aloft Dubai City
10 August 2016
Centre Deira in 2018. The property is expected to feature 304 spacious guest rooms, including 29 suites and a cinematic-themed floor of rooms and suites; an outdoor rooftop VOX Cinema; the brand’s signature W XYZ Bar; a speciality dining restaurant; Re:Fuel by Aloft; and Re:Mix Lounge. Guests will also have access to Re:Charge, the fully equipped fitness centre; a spa; and a refreshing outdoor Splash pool; as well as 200m2 of meetings space. CEO, hotels, Majid Al Futtaim – Properties, Simon Barlow declared: “The hotel will offer guests an exceptional experience not only because it will combine Majid Al Futtaim’s development expertise with the operational excellence of Starwood Hotels & Resorts, but because it will be directly linked to the iconic City Centre Deira and feature an outdoor VOX Cinema. It is this integration, which sits at the heart of our business model that sets our hotels apart from the competition.”
20,000 ROOMS IN MENA Further boosting its
rooms, a ballroom, an
presence in Saudi Ara-
indoor pool, a health club
bia, AccorHotels has
and a gift shop as well as
officially inaugurated
various F&B options.
a new seaside Novotel
chief operating officer,
port city in the western
AccorHotels Middle East,
province of Madinah.
Olivier Granet enthused:
Representing the
“AccorHotels is celebrat-
hospitality company’s
ing the opening of our
second hotel in the city
20,000th room in the
(following ibis Yanbu),
region. Our expansion in
Novotel Yanbu is owned
Yanbu is a perfect illus-
by Al Hokair Group and
tration of our strategy to
operated under a fran-
cover key destinations
chise agreement with
for domestic travel and
AccorHotels.
tourism in the Kingdom.”
Novotel Yanbu is home to 120 rooms and suites, three meeting
ttgmena.com
Managing director and
in Yanbu – the Red Sea
INTERVIEW
INTENSIFIED APPROACH
heritage, cultural and soft adventure attractions are expected to grow rapidly over the next two decades, which explains our latest tourism promotional strategy to tap into these markets. Our promotional strategies are also guided by the nation’s Economic Transformation Programme, which emphasises the development and promotion of tourism along the following themes: affordable luxury, nature adventure, family fun, events, entertainment and business tourism. We will continue to collaborate with the public and private sectors to attract more tourists and promote our country’s tourism. We have integrated joint promotions with local operators, hoteliers, airlines, tourism product owners and airports, and have developed smart partnerships with foreign airlines and operators to increase connectivity for medium and long haul markets.
TTG: Why is Malaysia ideal for Middle Eastern travellers? Malaysia was ranked the world’s top Muslim Friendly Destination in a report by the Master Card-Crescentrating Global Muslim Travel index in 2015. The country is an ideal family destination which caters to the Arab tourist’s various needs for theme parks, shopping, spas and sightseeing as well as honeymoon destinations. Malaysia also has an excellent education system, which has attracted many Arab students to choose Malaysia as the destination for their undergraduate studies. Malaysia is also gaining more interest in this market as a medical tourism destination that offers world class medical treatment. The Malaysia Healthcare Travel Council (MHTC), an agency under the Ministry of Health Malaysia, stated that Malaysia is now one of the most popular destinations for medical tourism in the world, as it provides high quality medical care at very competitive prices. A total of 853,875 medical tourists visited Malaysia in 2015. Out of that number, 6,307 medical tourists came from Saudi Arabia, 1,426 from Oman and 676 from the UAE.
TTG: How do you predict 2016 will pan out for the
A popular option among Muslim travellers, Malaysia is
country’s tourism industry?
working on ways to enhance its tourism portfolio, while
The Malaysian states of Kedah and Kelantan will be celebrating
simultaneously setting its sights on new strategies. Director
Year, Visit Pahang Year and Visit Terengganu Year are scheduled
general, Tourism Malaysia, Datuk Seri Mirza Mohammad Taiyab exclusively speaks to Tatiana Tsierkezou
their ‘Visit Kedah/Kelantan Year’ in 2016. In addition, Visit Perak for 2017. Meanwhile, we expect that with the emergence of the open skies policy in the ASEAN region (in conjunction with the ASEAN Economic Community taking effect this year), more ASEAN tourists will come to Malaysia, and we are focusing on these markets in our promotional plans. In terms of connectivity, we are working on forging more smart partnerships with airlines such as Singapore Airlines, Emirates
TTG: What tourism developments are
TTG: Are there any initiatives being implemented
Airline and Etihad Airways to increase the number of direct flights
currently underway in Malaysia?
to boost tourism to the country?
to Malaysia. We also cooperate with foreign tour agencies to develop more charter flights to the country. We are also directing our promotional efforts to year-round
Under the 11 Malaysia Plan implementation
This year, the government is aiming for 30.5 million
for the year 2016 and 2017, the government,
tourist arrivals, with tourism receipts amounting to $25.9
markets with big populations such as China and India and to the
via the Ministry of Tourism and Culture
billion. To achieve this goal, the government formulated
high income Middle East market by penetrating the fast growing
Malaysia (MOTAC), has allocated $54.7
the 11 Malaysia Plan (2016-2020), which was designed
second-tier cities there. Shifting our attention to second and
million in developmental funds for 77 tourism
to attract high-yield tourists to further increase the
third-tier cities will enable us to reach new target markets that
and cultural projects throughout the country.
tourism industry’s contribution to the economy. Among
are already aware of the Malaysia brand and are just waiting for
the strategies proposed, was positioning ecotourism as
the opportunity and convenience to travel.
th
Most of these upgrades are catered
th
We are also intensifying our efforts on promoting niche tourism
towards strengthening our ecotourism
a premier segment of the tourism industry, while also
products and services, which is in line with
promoting heritage sites and cultural products as an
products such as motoring, golfing, bird watching, medical and
our marketing and promotion strategies
added asset to the touristic experience.
wellness, as well as shopping, among others. We are also placing
this year.
According to UNWTO, demand for ecotourism, nature,
12 August 2016
ttgmena.com
more emphasis on digital marketing.
DESTINATION EUROPE
ON A NEW COURSE Proud of its tourism product, Europe has witnessed a number of setbacks recently, however, it continues to bolster and promote its impressive sights. Natalie Hami reports
t cannot be denied that Europe offers travellers some of the most memorable landscapes, history and architecture; with the cherry on the cake being the incredible array of museums and the culinary diversity available in a variety of inspiring settings. However, it also cannot be denied that given recent attacks in a number of European destinations, it is expected that there will be repercussions on the tourism industry. A sense of instability was also exacerbated with the recent decision of the UK to exit the European Union, known as Brexit. Despite Europe’s traditional light-hearted mood being replaced by that of uncertainty, according to the European Travel Commission (ETC) tourism performance continues on a positive footing, noting that safety and security concerns and developments in travel facilitation call for closer monitoring to assess the impact on tourism in the mid-term. Executive director, ETC, Eduardo Santander said: “Tourism is one of Europe’s most important industries and it constitutes a powerful tool to foster economic development and employment growth. Amidst increased competition and unpredictable events, European leaders within the sector are called to jointly co-operate to enhance the visibility of Europe and safeguard its image as an appealing and welcoming tourist
14
DESTINATION EUROPE
Tourism is one of Europe’s most important industries.
Meanwhile, travellers seeking a truly unforgettable
as Arosa is a mountain region laid out for winter sports and hiking
luxury escape in Cornwall should look no further than
in summer. In addition to this, Arosa has got a beautiful lake which
Penolva by St Mawes Retreats. “The house is a classic
allows the guests to experience pure mountain water in spectacular
Cornish property, boasting breath taking views of the
surroundings. As the Tschuggen Grand has the Wellness and Spa
Cornish coast and St Mawes harbour, contemporary
‘Bergoase’ we also offer our guests the wellness aspect in combination
interiors with all the latest appliances, and extensive
with outdoor sports.”
outdoor space,” founder, St Mawes Retreats, Amanda
For more adventurous guests, Alpenblick Arosa, also part of the
Selby told TTG, adding that Penolva offers the epitome
Tschuggen Hotel Group, has launched a series of fun activities from
of British tradition and Cornish beauty.
summer horse riding to fly-fishing and sleeping in a tepee. These
Expanding on the tourism segments that the property will be targeting, Selby said: “We are currently
Grand Hotel.
promoting the leisure industry and multi-generational family holidays.”
CYPRUS
SWITZERLAND
The small Mediterranean island of Cyprus has been witnessing impressive visitor figures of late, having picked itself up after a
destination.” According to the ETC’s European Tourism
excursions can also be combined with a stay at Tschuggen
Moving on to Switzerland, the destination’s main tourism
financial crisis hit in 2013. With tourism considered a mainstay of the
2016 – Trends & Prospects, the continent’s top
body, Switzerland Tourism is inspiring visitors with the
country’s economy, it was no surprise that this particular industry
performing destinations are Iceland (+35 per
Grand Tour of Switzerland.
suffered. However, come 2016, the month of June saw a 23 per cent
cent), Slovakia (+24 per cent) and Cyprus (+21
Director GCC, Switzerland Tourism, Matthias Albrecht
per cent). TUI Group also noted that in terms of
explained to TTG: “The Tour is 1,600km long, travels
growth, Spain, Greece, Croatia, Portugal and Italy
through four linguistic regions, over five alpine passes,
are the most important destinations.
to 11 UNESCO World heritage sites and 22 lakes.”
With this in mind TTG investigated how a
“The focus is on The Grand Tour of Switzerland which
increase in arrivals compared to the previous year, with the year’s general outlook forecasted as optimistic. In recent years, Cyprus has seen a number of fruitful developments which have greatly enhanced its tourism product, thus upping its visitor numbers. These include the building of the new Limassol
handful of countries are faring and what types
is a great product within the GCC especially. We promote
Marina, the newly-announced Pafos Marina and hotels such as
of strategies they are implementing in order to
the Grand Tour via [traditional] media, social media and
Lokàl Hotel in Larnaca and the King Jason Protaras, while Le Méridien
encourage repeat business.
cooperations with key accounts and tour operators,”
in Limassol will be rebranded as Parklane Luxury Collection Resort
added Albrecht.
and Spa.
BRITAIN
Following the UK's decision to exit the European Union, a shadow of doubt was cast over how
On a visit to this picturesque destination, visitors can
With this in mind, the island’s hospitality stakeholders are following
also enjoy two new museums: The Chaplin’s World in
suit with improvements to their product, which are set to keep visitors
Vevey Montreux Riviera and the FIFA Football museum
happy and returning to Cyprus. General manager, sales and marketing, Louis Hotels, Popi Tanta
in Zurich, among many other sights. While Switzerland Tourism is focusing on providing a
informed TTG: “Louis Hotels has announced the full restructuring
the tourism industry would be affected. So far
more culture-infused experience for its visitors, some of
and commencement of operations of the well-known St. Elias Resort
stakeholders have been keen to ensure that
the Alpine destination’s key properties are honing in on
in Protaras which was much loved by both foreign tourists as well as
visitors feel welcome, encouraging them to take
the wellness segment.
Cypriots, in June 2016.”
advantage of the ‘favourable currency exchange’. Referring to the GCC, one of Britain’s stronger
Giardino Ascona, on the occasion of its 30th
Tanta elaborated that it has been fully reconstructed and
anniversary took the opportunity to launch Ayurveda
redesigned as a luxurious holiday resort, comprising 152 comfortable
markets, director, APMEA, VisitBritain, Sumathi
by Giardino. “This is a thorough programme of the
studios and one- and two-bedroom suites, all equipped with modern
Ramanathan said: “We’re driving a strong value
ancient wellness system, and we are pleased to say that
supplies, large balconies and a panoramic view of the area.
message coupled with great quality to ensure we
we are the first five-star hotel in Switzerland to include
continue to attract GCC visitors. With favourable
Ayurveda in its health and wellbeing offerings. Umesh
hospitality in Protaras. The construction of a brand new swimming
currency exchange rates also helping matters,
Tejasvi, who studied in the Sushrutha Medical College
pool with Jacuzzi, the addition of water slides in the new fully
tourism from the GCC to Britain is very much on
in Bangalore and is the author of My Ayurveda, leads
renovated swimming pool, the children‘s clubs, a restaurant serving
track for a great performance this year.”
the brand-new programme along with a highly qualified
traditional Greek meze dishes (The Meze by Elliniko) as well as a
team carefully selected by Daniela Frutiger, a member
second restaurant serving international cuisine, the spa centre with
the GCC to Britain and we are expecting this
of the executive team of Giardino Group,” said general
gym offering facial and body treatments, create a unique holiday
summer to see more GCC nationals visiting as we
manager, Giardino Mountain, Katrin Rüfenacht.
experience focusing on relaxation and revitalisation.”
She added: “We are welcoming visitors from
continue our activity in the market to promote Britain as a favourite holiday destination.” Also keen to create a relationship with the
Wellness enthusiasts will also be embraced this year
She added: “St Elias Resort introduces a new perspective to
Referring to other ideal properties in the company’s portfolio,
at Hotel Royal Savoy Lausanne, following the recent
Tanta noted that Limassol is a must visit for the MENA market, with
opening of the Spa du Royal, covering an area of
the Royal Apollonia being the ultimate choice.
lucrative MENA market, is Hotel Gotham in
1,500m . The property’s general director, Alain Kropf
Manchester, according to its general manager,
told TTG: “It includes an indoor and outdoor pool, as
manager, St. Raphael Resort, Demetris Demetriou elaborated on the
Mario Ovsenjak who told TTG: “The MEA market
well as separate women’s and men’s wet areas, eight
many exciting leisure experiences on offer to hotel guests.
is extremely important to the Gotham brand. So
treatment rooms and two private spa areas, and a
much so, in fact, that we are hoping to launch a
fitness area equipped with the latest technology. It also
which includes beach parties with bonfire, torches and DJs, summer
Gotham in Dubai in the future.”
provides a comprehensive range of cosmetic treatments
open air restaurants with special themed nights (Tex/Mex BBQ and
and massages, a spa boutique and a hairdresser. It is the
Italian night with live cooking pasta station), live shows and disco
perfect place for a relaxing time.”
parties at the amphitheatre, and romantic shisha nights at the
Dubbed ‘Europe’s sexiest hotel’, Ovsenjak added that the new property – which stands in an ideal location in Manchester’s upmarket
2
Offering wellness in the heart of the mountain,
Also situated in the buzzing coastal city of Limassol, general
“As it’s summer time the resort has put on its summer programme,
Sailor’s Rest.” He added: “We also have a brand new laser show with acrobatic
shopping district – caters to a mix of people, but
Tschuggen Grand Hotel’s 5,000m2 of spa and wellness
the majority of its guests are leisure travellers
facilities undoubtedly feature heavily in the Swiss
looking for an experience within the hotel, rather
luxury property’s product, as highlighted by the hotel‘s
than the experience beginning when they leave
executive assistant manager, Leonie Schefenacker.
Always at the ready to please the tastes of any traveller, Europe
each morning to explore their surroundings.
“We are promoting the leisure and wellness segment
delights with a varied palette of choices.
August 2016
ttgmena.com
dancers and cool lights shows.”
15
DESTINATION EUROPE
IMMERSIVE ITALIAN LUXURY Speaking to TTG, PR manager, Grand Hotel Tremezzo, Delia Facchini elaborates on the luxury property’s latest revamp
nown for its dramatic and sweeping landscapes, head, Slovak Convention Bureau, Robert Vincze commented exclusively to TTG on
RISING MICE INDUSTRY
Slovakia’s MICE attributes. “Slovakia, one of the safest countries in Europe, is very accessible, both in terms of infrastructure and connecting with local people,“ said Vincze, elaborating on the capital city Bratislava’s highlights, including accessibility and innovation, creation of a safe destination and a competitive place for industry professionals to meet. Regarding the MICE industry, Vincze also commented on the fact that Slovakia is working hard to position itself as a
“While Bratislava‘s
planners are increasingly
real player for association meetings in
infrastructure, culture,
selecting destinations for
Europe by identifying and underlining
heritage and gastronomy are
their intellectual capital, the
the attributes that truly set Bratislava or
considered enough reasons
knowledge and skill set that is
Kosice apart from other cities.
to visit, congress and meeting
unique to that city.”
MUNICH’S TOP ATTRACTIONS
CATERING TO DEMAND
(presented by Munich Tourist Board)
Norwegian Cruise Line (NCL) has announced alterations to Norwegian Jade and Norwegian
Spirit’s 2017 summer season itineraries – two of five ships sailing in European waters in 2017, resulting in the addition of new destinations.
Norwegian Jade, the first NCL ship based
TTG: What are the latest,
Silvio Vettorello suggests a
in Hamburg, will offer a series of cruises
most exciting updates at
stroll to the village Ossuccio,
from Hamburg for those looking to embark
your hotel that you can
a pre-Roman town on Lake
in Germany as well as a number of itineraries
share with our readers?
Como where the sanctuary
departing from Southampton. The ship will set
of ‘Madonna del Soccorso’ (a
sail from Hamburg on three Norwegian Fjord
Lake Como’s grandest dame
UNESCO Heritage site) can
reopened for the season
be found on the mountain.
showcasing the fruits of a
There you can enjoy lunch
meticulous five-year, multi-
games of 1972),
itineraries as well as two 12-night North Cape
with Marienplatz,
Allianz-Arena and
sailings and one 14-night Norway, Iceland and
Town Hall (carillion),
BMW-Welt and BMW-
UK cruise. The ship will also call in Hamburg on
in the ‘Tavern of the Sanctu-
St. Peters Church and
Museum
September 9 as part of the Hamburg Cruise
million renovation project
ary’. Walking through the
Viktualienmarket
Days and join the spectacular parade. From
across its rooms, as well as
ancient village of Tremezzo
its exceptional T Spa in the
is also not-to-be-missed –
art quarter with
Capitals cruise, the ship will embark on two
18th century Villa Emilia, in
ideally capped off with a de-
the Residenz (one of
many museums and
Norwegian Fjord itineraries as well as a whole
association with leading skin-
lightful picnic in a beautiful
the largest palaces in
galleries such as
new 11-night British Isles cruise departing
care provider ESPA.
garden overlooking the lake.
Europe with Treasure
the Old Pinakothek,
Southampton in May (2017) and two 14-night
Chamber and Rokkoko-
New Pinakothek
Norway, Iceland and UK itineraries in August and September.
Additionally, the prop-
Historic old town
Kunstareal/ Royal Munich with
Southampton, in addition to one European
erty’s centuries-old lush park
TTG: Which feeder
Theatre, more than
and Pinakothek
has been restyled.
markets are you
130 show rooms and
of Modern Art,
currently targeting?
many courtyards),
Museum Brandhorst,
seasonal homeport of Civitavecchia (Rome) in
TTG: Tell us about the
Norwegian Spirit will redeploy to her new
Nymphenburg (baroque
Egyptian Museum or
early May and sail a series of different 10- and
amazing not-to-be-missed
The MENA market is one of
summer palace and
Documentation Centre
11-night cruises including stops in smaller ports
experiences you offer visi-
our feeder markets, and we
park) and Schleissheim
for the History of
such as Cagliari in Sardinia, Palma de Majorca,
tors to your destination.
have in turn strengthened
(also a baroque summer
National Socialism
Koper or Malta.
the PR and marketing strat-
palace and park)
Our executive chef Osvaldo
egy in that area. Our destina-
Presazzi says that breakfast
tion is ideal because we are
followed by a transfer to
in the heart of Lake Como
the biggest museum
the river Isar coming
Lenno village to buy fresh
in an authentic Liberty-style
for natural science and
directly from the Alps
ingredients at the market for
palace. It’s the best location
technology worldwide
and the English Garden
a cooking class in the hotel
to experience a ‘grand tour’
is an ideal way to get a taste
journey discovering the lake
for the destination.
from our Venetian water
Meanwhile, hotel manager,
Parks: Munich is a Deutsches Museum,
very green city with
that ranks among the Modern architecture: Olympic Park (summer
greatest city parks in the world
limo, Ruy.
16 August 2016
ttgmena.com
DESTINATION EUROPE
HIGH ACHIEVING HOTEL
Managing director, Wego Middle East, North Africa and India, Mamoun Hmedan
Vice director, Carlton Hotel St. Moritz, Michael Lehnort, speaks to TTG regarding the property's target feeder markets and how it caters to leisure, wellness and sports tourism
“Europe remains a popular destination choice for Wego's MENA travellers, with London, Munich, Paris and Vienna in the top 10. There has been an increase in interest this year in European destinations such as Sarajevo, Prague, Amsterdam and Tbilisi. Georgia seems to be trending at the moment, possibly due to an easing of visa restrictions, and is great value for money.”
The Middle East is one of the main markets we are focusing on and it is especially important for us because of the economic growth in that area. Our target group is highly represented in this market. The people are familiar with highclass luxury hotels and request very high living standards which are offered by the Carlton Hotel St. Moritz. Especially skiing or winter sports in general is becoming more and more popular with visitors ones from the Middle East. Carlton Hotel St. Moritz’s main tourism segments are leisure, wellness and sports. The Carlton Hotel is located in one of the world’s most popular ski destinations. The hotel offers culinary creations of the very highest standard, including Da Vittorio St. Moritz which has three Michelin stars and 18 GaultMillau points. At the Carlton Spa, spanning 1,200m2 over three floors, guests can forget about the outside world. The Carlton penthouse, the largest suite in St. Moritz, extends to 386m2 and offers 360 degree views.
STRATEGIC GROWTH
centred around a Mallorquín village square, Plaza de la Torre. The cuisine offered at Park Hyatt Mallorca includes
DIGITAL INNOVATION TO AID IN TRANSIT visitors’ park.
locally inspired dishes at
unich Airport has launched Munich
the Balearic Restaurant.
Airport Stopover Guide, in a bid to
The resort also features an
answer vital questions travellers may
Asian restaurant located in a private villa with views over the Canyamel Valley, an all-day Bistro, Café sa Placa, and a tapas bar. Facilities at Park
Under the ‘At the Airport’ symbol lots of details can be found about the individual shops
have while transiting through the airport. The digital service can be accessed
at the airport, special services and
immediately on the airport’s website.
information on the WiFi service, as well as exclusive discount coupons
Available to begin with only for Terminal
for the shopping and food areas.
2 passengers, The Stopover Guide is easy to
Head of the project, Lukas Foss
use with passengers only having to enter their
Hyatt Mallorca include a
flight number to Munich and final destination
said: “The new Stopover Guide
landscaped poolside terrace
next to the date of arrival on the website. Then
will help our passengers find their
featuring three swimming
they receive details of their personal stopover
way around more easily and get
Marking the first Park
milestone for Hyatt and
pools, two of which are
process. For instance, passengers with a long
the information they need faster,
Hyatt resort in Europe,
underlines our commitment
heated and a separate
stopover might find it worth their while to
so they can plan their stopover at
Hyatt Hotels Corporation
to meaningful and strategic
children’s splash pool. The
pay a visit to the surrounding area or to the
Munich Airport even better.”
has announced the opening
growth in this region where
resort’s Serenitas Spa offers
of Park Hyatt Mallorca
we know our guests are
seven treatment rooms,
in Spain.
travelling,” said group
including two couples’
president for Europe,
treatment rooms, each with
also marks the first Hyatt
Middle East and Africa,
their own terrace.
hotel in Mallorca, offers
as well as Southwest Asia
142 luxurious guest rooms
for Hyatt, Peter Fulton.
access to the facilities at Cap
Aiming to entice visitors to discover
destinations, in this way making others more
including 16 suites. Rooms
“Park Hyatt hotels are
Vermell, which includes a
the hidden wonders of Europe, The
aware of the diverse, sustainable and high-
are complete with private
internationally renowned
beach club just a 10-minute
European Commission has unveiled
quality tourist destinations on offer
terraces that feature
for their understated luxury
walk away. The estate’s
a tourism communication campaign
in Europe.
stunning views of the
and sophistication, and
country club, only recently
‘Europe. Wonder is all around’.
verdant Canyamel Valley or
we are pleased to bring
completed, boasts paddle
Balearic Sea.
this experience to the
ball courts, two tennis
the hashtag #MyWonderfulEurope
app through which Europeans are able to
Mediterranean.”
courts, an indoor heated
– asks European citizens to take
share their hidden wonders, flavours
swimming pool and an
the lead and share their favourite
and stories.
The new property, which
“The opening of our first Park Hyatt European resort marks a significant
Guests are able to enjoy various dining options
Guests can also enjoy
UNCOVERING HIDDEN WONDERS
The tourism effort – promoted with
outdoor pool.
18 August 2016
ttgmena.com
The ‘Europe. Wonder is all around’ campaign’s website features a Wonder map
DESTINATION EUROPE
Linking Germany with North Africa, as of November 1, Germania will be offering travellers the opportunity to fly non-stop, twice a week from Düsseldorf to the vibrant city of Marrakesh. Until April 28, 2017, the Berlin-based airline will be taking off on Tuesdays and Fridays to Morocco, which lies at the foot of the snow-capped Atlas Mountains. CEO, Germania, Karsten Balke said: “We are delighted to expand our range of exciting destinations from Düsseldorf, with our new flights to Marrakesh. With our new non-stop connections, the 'Red City’ can be comfortably reached in less than four hours.”
IMPRESSIVE RE-OPENING
CALLING ALL SHOPPING FANS With a philosophy geared towards inspiring its customers, director corporate communications, marketing cooperations and sponsoring, E. Breuninger GmbH & Co., Christian Witt speaks to TTG about the upmarket range of products Breuninger offers shoppers TTG: What is Breuninger all about?
selection within this sophisticated and high-fashion market.
Breuninger, a fashion and lifestyle com-
Covering 1,500m2 the Breuninger
pany, was founded in 1881 by Eduard Bre-
Beauty World has one of the largest brand
uninger, and has established itself as one
portfolios in south Germany. It presents
The Luxury Collection
significant develop-
decorate the walls of
of Europe‘s leading department stores.
exclusive premium lines such as Chanel,
Hotels & Resorts, part
ments this year, and
the lobby.
With its exclusive selection of international
Laura Mercier, Guerlain, La Prairie and La
of Starwood Hotels &
ensures this very special
designer brands and range of newcomer
Mer. The extensive product range is com-
Resorts Worldwide has
resort firmly remains
come additions is Pine
labels, Breuninger has been setting the
pleted by a personal shopping service that
announced the official
the definitive luxury
Cliffs' new state-of-theart destination spa, Se-
One of the most wel-
bar high in fashion, beauty and lifestyle
is unique in Germany, in which an expert
re-opening of Pine
destination in the Al-
for more than 130 years. It is a prospering
advisor provides personal recommenda-
Cliffs Hotel, a Luxury
garve for generations to
renity The Art of Well
multichannel company that has won sev-
tions that are both brand-independent and
Collection Resort,
come,” he added.
Being.
eral awards; it has eleven sites across Ger-
free of charge.
Algarve.
many, and more than 5,500 employees.
TTG: Tell us about the amazing shop-
The cliff-top retreat
TTG: Which feeder markets are you
recently emerged from
currently welcoming?
an all-encompassing 18-month renovation
ping experiences you offer visitors.
The resort boasts 11 different restaurants and bars.
We welcome guests from all over the
which restored the Pine
In the Breuninger flagship store in Stutt-
world, from the US to China. Our main tar-
Cliffs Hotel, alongside
gart, fashion, accessories, lingerie, shoes,
get markets are, besides China, definitely
the addition of the new
claimed designer Lynne
sort boasts 11 different
sporting goods and homeware is brought
the GCC countries. Our customers from
contemporary Pine
Hunt, all 217 guest
restaurants and bars
together across more than 40,000m of
these countries especially appreciate the
Cliffs Ocean Suites. To-
rooms and suites, public
under the supervision
shop floor (15,000m in Düsseldorf). In-
special atmosphere in ours stores and
gether with Pine Cliffs
areas and facilities have
of executive chef Marco
ternational luxury brands such as Céline,
the range of premium and luxury brands
Residence, the complex
undergone extensive
Alban, including the
Prada, Dior, Dolce & Gabbana or Bottega
as well as the location in the city centre.
sits at the centre of Por-
renovations. Grand
poolside seafood restau-
Veneta present their coveted accessory
Along with being style-aware, Breuninger
tugal’s growing luxury
panels recounting the
rant O Pescador; Beach
collections in the premium accessories
also has a distinctive customer focus that
travel scene.
discoveries of Vasco de
Club on the golden shore
department. Exquisite women‘s and men‘s
is very much valued by international cus-
Gama and Ferdinand Ma-
of Praia da Falésia; Piri
clothing is available in another premium
tomers: unique facilities such as the ’Spe-
Hotels & Resorts, Eu-
gellan, as well as a de-
Piri Steak House; and
department: a hand-picked selection of in-
cial Service’ with personal shopping, Tax
rope, Africa and Middle
tailed map reproduction
Zest, a new outlet offer-
ternational designer labels. The exclusive
Free shopping, free WiFi and the shuttle
East, Michael Wale said:
of the Mediterranean by
ing guests an array of
women's shoes department spans more
service in a Mercedes limousine ensure an
“This is without a doubt
famed medieval cartog-
health-conscious drinks,
than 2,000m , offering Germany‘s widest
exclusive shopping experience.
one of Starwood’s most
rapher Giorgio Sideri,
snacks and dishes.
2
2
2
20 August 2016
President, Starwood
ttgmena.com
Reimagined by ac-
Furthermore, the re-
DESTINATION EUROPE
MAINTAINING A STELLAR REPUTATION
MEDITERRANEAN CHIC
urther bolstering its
PR manager, Porto Montenegro, Danilo Kalezic speaks to TTG about how the luxury yacht marina is coming along and why Montenegro is a hotspot for visitors to explore
reputation as one of the continent’s leading golf destinations, PGA Catalunya Resort, near Barcelona, Spain, has opened the new five-star Hotel Camiral.
TTG: What are the latest most exciting developments at Porto Monte-
Created by the criticallyacclaimed interior designer
negro that you can share with our readers?
Lazaro Rosa-Violán, the lux-
Porto Montenegro is in full swing when it comes to the works on its next
ury hotel features 149 rooms,
phase luxury hotel residential development – The Regent Pool Club Resi-
combining contemporary de-
dences. The total investment of the new complex is $39 million and it will
sign with striking urban-chic
be completed by summer 2017. Located directly adjacent to the existing
interiors to complement the
Regent Hotel in the heart of Porto Montenegro overlooking Porto Monte-
modern, low-density
offering activities such as
at the resort, which started in
negro’s TYHA awarded ‘Super Yacht Marina of the Year’, Regent Pool Club
development.
Zumba, pool games, theatre
2010 with extensive upgrades
Residences will offer some of the most prestigious waterfront addresses on
Guests can enjoy hiking,
workshops, gardening and
to the Stadium Course. It is
the Adriatic, with one-, two- and three-bedroom luxury hotel residences
cycling, fishing, snorkeling
plenty of outdoor pursuits.
the first element of a $59 mil-
providing unobstructed sea and mountain views.
and kite-surfing, taking in the
Dining options include the
lion development plan, which
Catalonian countryside and
à la carte 1477 restaurant,
will also see a new vineyard,
TTG: How vital is the MENA market to you?
the Costa Brava coastline.
which serves European cui-
additional sports facilities, an
We are strongly working on positioning Montenegro in the MENA market.
Private boat trips, balloon
sine with distinctly Catalan
equestrian centre and a man-
Hence UAE, Qatari and Kuwaiti citizens do not need visas to enter Montene-
rides, Segway tours, skydiving
influences, a lounge bistro
made recreational lake added
gro, and with Air Serbia now being part of Etihad Airways, the MENA region
experiences and guided fish-
and a pool-side bar – all spe-
to the resort over the next
and Montenegro have never been closer.
ing expeditions can also be
cialising in produce from the
three years – underlining our
organised through the hotel’s
local area.
continued commitment to en-
TTG: What tourism segments are you promoting and why?
suring PGA Catalunya Resort
Montenegro is a young yet diverse country with an abundance of nature.
while the new kids’ club en-
David Plana said: “The open-
maintains its status as a lead-
The lakes, mountains, rivers and canyons provide the base for a host of
sures the resort’s youngest
ing of Hotel Camiral follows
ing global golf and lifestyle
activities. Its diversity continues to capture the attention of the interna-
guests are also looked after,
a programme of investments
destination.”
tional media, with many already describing it as a hub of outdoor adventure
exclusive concierge service,
CEO, PGA Catalunya Resort,
activities. This diversity in the landscape holds great potential for future investment in leisure and recreational sports and attractions, including in the northern regions. Combined with the development of larger-scale projects with the scope to attract the attention of the international media, such as Porto Montenegro, Montenegro is now becoming an attractive and well known destination for the meetings, incentives, conference and events
The Schweizerhof Bern will be the first Swiss luxury hotel to introduce the new Bulgari line collection ‘Eau Parfumée au thé noir’ in its suites this summer. Furthermore, looking to manage its environmental responsibilities, the property has been ISO 14001:2015 certified.
EXPLORING PRAGUE
(MICE) segment. The north should aim to play its role in that development as well.
venues, an overview of hotels and restaurants, professional conference organisers and DMCs as well as providers of other related services can be found via the app. Managing director, Prague Conven-
In a bid to help meeting planners explore
tion Bureau, Roman Muška said: “[The]
Prague congress opportunities, Prague
mobile app complements the existing
Convention Bureau in cooperation with
printed version of Prague Meeting Plan-
COT. media publishing house and with
ners’ Guide and destination presentation,
the support of Prague City Tourism, has
which we update regularly, and their digi-
launched a mobile app.
tal versions are available for download on
Prague Meeting Planners’ Guide app is
our website. The key benefit of the app
available for smartphones with Android,
is that all the information is easily acces-
iOS and Windows phone operating sys-
sible and always at hand. The app also
tems free of charge.
allows [users] to filter the data according
Basic but essential information about the capital, various types of conference
to various criteria, such as venue capacity or type.”
22 August 2016
ttgmena.com
ON LOCATION FRANCE nown for its romantic allure, France boasts anything and everything from iconic landmarks to a remarkable culture and culinary scene. France is for good reason the world’s most popular destination in terms of international tourist arrivals, despite dark clouds that have been looming over of late. According to the World Travel & Tourism Council (WTTC's) Travel & Tourism, Economic Impact
2016 – France report, the destination is expected to welcome 88 million international visitors in 2016, a rise of 2.3 per cent. This is a prediction made in spite of events in Paris in November 2015, and following the recent tragedy in Nice, it is an aim the destination will want to meet and no doubt exceed. However, history dictates that France has resilience, which will no doubt bolster the industry’s confidence. Data compiled by travel tech company Sojern stated that following the Paris shootings, arrivals to the destination witnessed an immediate
STEELY RESOLVE A bucket-list destination worldwide, France is capable of weathering any storm, as Panayiotis Markides discovers
drop of as much as 43 per cent by November 20 – or a week later. However by December 12 – one month after the attack – French travellers’ interest in Paris recovered to almost previous levels. At the same time, Sojern’s data revealed it noticed strong travel intent from the UK, the US, Spain, Germany and Italy, amounting to a rise of 67 per cent in travel intent week-on week, demonstrating the destination’s resilience in the tourism sector, a precedent that bears a silver lining for the country in the wake of recent attacks. More to the point, the destination recently
MICE tourism, and we have a very active convention bureau
Stadium, boat rides along the shores of Nice and a full-day bus
that does a lot to promote our MICE offering on a B2B basis
excursion to San Remo, St. Tropez, Grasse or Monaco.
successfully hosted the EUFA Euro 2016 football
to companies, agencies and organisations, and helps them
competition. In fact, according to Sojern, France
actively identify the best solutions, venues and service
benefited from increased travel interest for the
providers for their events in Nice.”
event, with Q2 travel intent having risen 418 per
Shining a light on the MICE sector, Graf stated that the
LUXURY CHARM Honing in on the leisure side of the luxury segment, the French
cent from Albania; 387 per cent from Wales; 227 per
destination’s key markets are France, the UK, Italy, Germany,
Alps boasts Les 3 Vallées, reportedly the largest ski region
cent from Northern Ireland – all Euro Cup debutants;
Scandinavia, Switzerland, Belgium, as well as the US and China.
in the world. Les 3 Vallées is made up of eight ski resorts:
as well as an 85 and 28 per cent increase from
“In 2015, we welcomed the director of the company Tiens and
Courchevel; La Tania; Méribel; Brides des Bains, Les Menuires;
Portugal and Germany respectively.
6,500 of its employees from continental China to Nice as an
St. Martin de Belleville; Val Thorens; and Orelle.
Referring to the recent incident in Nice, president and CEO, WTTC, David Scowsill said: “France is the
Speaking exclusively to TTG, press officer, Revolution R,
incentive trip,” she enthused. She added that the city also puts a strong emphasis on
on behalf of Les 3 Vallées, Laura Pages explained that the
natural home of international tourism – the most
leisure tourism, especially on short breaks and positioning Nice
ski destination focuses on attracting ski enthusiasts, luxury
visited destination in the world. With this attack
as the perfect city break and weekend getaway.
travel and families. “Les 3 Vallées is the largest ski area in
on its day of national celebration of the principles
“Our aim is to attract visitors to Nice all-year-round, as it
the world. It is the best place in the world if you like to ski,”
of liberty, equality and brotherhood – the same
is a destination that has as much to offer in winter as in the
Pages commented. She further noted: “Composed of eight ski
principles championed by travel and tourism – our
summer. With approximately 300 days of sun per year, a very
resorts, Les 3 Vallées proposes an offer for each type
sector stands in unity with the people of Nice
mild climate and beautiful sunlight, also in winter, the city and
of client.”
and France.”
its region are perfect for a weekend stay in the off season.”
Also weighing in on the severe incident was
Leisure markets for the city include the domestic market,
Further enhancing the resort town of Courchevel’s luxury and ski credentials is the five-star Barrière Les Neiges
secretary-general, UN World Tourism Organisation,
although Graf noted that foreign visitors make up 50 per cent
property opening this winter. Showcasing its capacity to
Taleb Rifai, who said: “Nice is, and will continue to
of tourists. These include the UK, Italy, Germany, Scandinavia,
welcome even the most upmarket visitors, the hotel, located at
be, one of the leading tourism destinations in France
Switzerland, European proximity countries, as well as China,
the floor of the Bellecôte ski slope, will offer 42 luxury rooms
and in the world. In the face of these forces of
Russia, the US and Japan. Graf admitted that for the Russian
and suites across seven floors, and a 1000 m2 Spa Diane
darkness, we must more than ever remain united to
market, numbers have dropped in the last two years, however,
Barrière – reportedly the largest in Courchevel.
fight this global threat.”
the market remains important due to the historical connection:
TTG spoke with stakeholders across France prior to the Nice tragedy about all France has to offer visitors.
RESILIENT TOURISM PRODUCT
Pages informed TTG that the area’s traditional markets
“The family of the Tsar used to reside in Nice and there is an
come from France, Benelux and the UK with the US and Japan
important Russian community in the city.”
representing emerging markets for the destination. “For the
Regarding the US and Japan, Graf revealed that despite the
emerging markets, Les 3 Vallées has an agreement with [the
countries’ historical importance to Nice, the city expects to
Japanese ski resort] Shiga Kogen and [the US ski resort] Vail
see a drop in visitor numbers from the US due to recent events
Resort: when you buy a weekly Les 3 Vallées ski pass, it offers
in the French capital. However, Graf noted that to strengthen
you three days of ski in these resorts.”
Speaking to TTG about the capital of the French
the city’s leisure offering, Nice CVB offers travellers the
Riviera was market manager – leisure and MICE
French Riviera pass, giving visitors access to all museums
France’s tourism attributes have travellers coming back
Development, Nice Convention & Visitors Bureau
and major attractions in Nice and its surroundings, and was
again and again to the destination, despite recent setbacks
(Nice CVB), Nadja Graf: “Our main focus lies on
recently updated to include a guided tour of the Allianz Riviera
which have undoubtedly shaken the country.
24 August 2016
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ON LOCATION FRANCE
GRAND DAME
Design Hotels has
restaurant and an exclusive spa.
announced Le Roch Hotel
Each of the 37 rooms and suites offer state-of-the-
& Spa has opened in Paris’
art amenities including flat-screen televisions, smart
first arrondissement
speaker systems and multi-service interactive tablets
boasting one of the best
enabled with live chat with the hotel team.
addresses in Paris, located
Each suite boasts a private hammam steam bath,
near the Place Vendôme,
complimented by a range of specially commissioned
the Opéra Garnier and
cosmetics by CODAGE, available exclusively at Le
the Louvre.
Roch Hotel & Spa.
The 37-room boutique
The signature house treatment has been uniquely
features a sunlit courtyard,
designed for Le Roch and entails 75 minutes of top-to-
a library, a destination
toe facial and body massage.
WELCOMED GROWTH
Paris Roissy witnessing increases of 6.7 per cent and 3.7 per cent respectively. International traffic increased to
Marseille Provence Airport welcomed 787,002 passengers
450,514 passengers, an increase
in June 2016, an increase of 3.3
of 3.3 per cent due to the double-
per cent over June 2015.
figure increase in intra-European
Domestic arrivals measured
travel, stimulated by Marseille
at 328,224 passengers, up
being home to five matches in
3.7 per cent due to increased
the UEFA Euro 2016 football
traffic from Paris Orly and
competition.
ALGERIA-FRANCE BRAND REIMAGINING LINKS BOOSTED ouvre Hotel Group has revealed the new brand identity of Golden Tulip. As part of the Group’s enhancements, at the hotel entrances, guests will enjoy an interactive wall allowing them to plan their visit by zooming in on the day’s cultural and sporting events,
PRESTIGIOUS ACQUISITION Following the approval of shareholders at the recent
company’s footprint in North America. is a portfolio of globally admired
Meeting, AccorHotels
brands, which includes management
Group has officially an-
of many of the world’s most iconic and
nounced the acquisition
historic hotels located in key strategic
of FRHI Hotels & Resorts
cities around the world, including: The
(FRHI) and its three luxury
Savoy in London, Raffles Singapore,
hotel brands: Fairmont,
Fairmont San Francisco, New York’s
Raffles and Swissôtel.
The Plaza, Fairmont Le Château
positions AccorHotels as a leading player in
open and multi-functional lobby, a ‘beauty bar’ for business travellers to select and test hygiene products and a hotel roof
Air France is now offer-
return flight leaves Oran
which transforms into a terrace, weather
ing a new service between
at 12:30 and lands in Paris-
permitting.
Paris-Charles de Gaulle
Charles de Gaulle at 16:05.
and Oran in Algeria. Three
Joining AccorHotels’ global network
General Shareholders
This addition instantly
and much more. Other features include an
Frontenac in Quebec City and Le Royal Monceau Raffles Paris. “Today is a great day for our
Business travellers have become ‘experience collectors’.
Due to this new service,
weekly flights will connect
this summer the group
the two cities, by Airbus
will be offering up to 34
A320, which seats 174
weekly flights, four routes
passengers.
and two destinations in
On board, passengers
Algeria with its airlines
can enjoy the latest me-
Air France and Transavia,
dium-haul cabin classes.
including: three weekly
Leather-upholstered seats
Air France flights from
offer a new standard for
Paris-Charles de Gaulle to
in general – have become ‘experience
travel in both business and
Oran; 27 weekly Air France
collectors’, looking for that special place or
economy class.
flights from Paris-Charles
“Business travellers – and tourists
de Gaulle to Algiers; and
the global luxury hotel
Group. The acquisition of these three
moment worthy of being shared within their
market, increases long
emblematic luxury hotel brands is an
communities. A stay in one city should not
Friday and Sunday, AF1530
two weekly Transavia
term growth potential
historical milestone for AccorHotels,”
resemble a stay in any other,” commented
departs from Paris-Charles
flights from Lyon to Al-
and profitability, and
said chairman and CEO, AccorHotels,
vice president sales and marketing, Louvre
de Gaulle at 09:50 and ar-
giers, and Nantes to Al-
significantly expands the
Sébastien Bazin.
Hotels Group, Françoise Houdebine.
rives in Oran at 11:15. The
giers respectively.
26 August 2016
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Flying every Wednesday,
UPDATE CHINA
BRILLIANT PROSPECTS Playing to its strengths, China looks to the MICE segment to further develop its tourism product, as Natalie Hami discovers
The opening of the Shanghai Disney Resort has had a positive impact on guests and revenue. towards boosting this particular segment. ”The airport and traffic network has laid the foundation for the city to become a world class MICE destination. As Shanghai has been transforming into a global financial and trade centre, demand for international conferences, exhibitions and trade shows will grow. We trust this provides a positive result for Shanghai as a world-class destination.“
FLOURISHING RELATIONSHIP As China takes the right steps to attract MICE visitors, the diverse country has also been cultivating its links with the Middle East, as demonstrated by Emirates Airline, which recently launched a new service from Dubai to Yinchuan and Zhengzhou in Midwest China. Ras Al Khaimah Tourism Development Authority (RAK TDA) is also eagerly eyeing the potential or the majority of travellers China brings
Disney Meetings & Events, which will work with its clientele to
of the Chinese market as ‘One Belt, One Road’
to mind images of its most well-known and
curate a uniquely themed networking experience, while, Disney
signals a major opportunity to welcome Chinese
sometimes ancient spots, such as the Great
Fairy Tale Weddings vows to give guests a once-in-a-lifetime
business and leisure travellers as well as tourism
Wall of China and the Terracotta Army; not to
opportunity through its themed weddings packages.
investment to the emirate. This initiative, forming
forget those all too cute giant pandas. However, this
The impact on China’s tourism product and industry through
one of many, comes as the authority reveals it is
ancient and expansive land has been moving from
the opening of Shanghai Disney Resort was highlighted by
firmly focused on leveraging the China National
strength to strength over the last few years, particularly
general manager and area vice president, Grand Hyatt Shanghai,
Tourism Administration’s plans to send 150 million
in key tourism segments such as leisure and MICE.
Richard Greaves, who told TTG: “The opening of the Shanghai
travellers to countries along the ‘One Belt, One
Disney Resort has had a positive impact on guests and revenue,
Road’ in the next five years.
In a bid to accommodate not only these segments but
McKenzie stated: “According to the 13th Five-Year
an increase in visitor arrivals, a number of key projects
and it is expected to bring millions of Disney fans to Shanghai,
are underway, such as the announcement by Chinese
giving a boost to the metropolis’ tourism industry. On the other
Plan, tourists from countries along the ‘One Belt,
conglomerate Fosun Group to invest $1.68 billion in
hand, it also creates more job opportunities for local businesses
One Road’, including those in MENA, will make 85
a large, high-end tourism property project in Sanya,
which will increase the economic growth of the city, as well as in
million trips to China, resulting in an estimated
South China’s Hainan province. The Sanya Atlantis,
adjacent cities such as Hangzhou and Suzhou.”
$110 billion for the domestic tourism industry.” He
expected to open in 2017, will offer a combined hotel, dining, shopping, entertainment, exhibition and marine culture experience. Furthermore, according to digital
added that Hilton Worldwide is looking forward to welcoming travellers from the MENA region and
MICE GROWTH
other international markets. “In MENA, we have
marketing manager, Hyatt Regency Chongqing, Cherry
And speaking of China’s MICE potential, it seems that this
a strong portfolio which helps amplify awareness
Li, the city of Chongqing is awaiting the opening of
fascinating destination is hitting all the right buttons in terms
of our brands, and in Greater China we have 72
Chongqing Happy Valley and Maya Water Park, set to
of growing this lucrative segment.
operating hotels, with many in key leisure travel
open in 2017. China has also been preparing to accommodate an increase in visitor numbers following the start of construction works on Chengdu Tianfu International
According to event director, ibtm china, Cici Chen, the demand in MICE business is being satisfied by building more upscale hotels and improving venue infrastructures for growing demand. One particular hotel company is doing just that, as senior
and MICE destinations such as Shanghai, Beijing, Shenzhen, Guangzhou and Chengdu.“ Also looking to strengthen its relationship with Middle Eastern markets is Four Seasons Hotel
Airport. Phase one of the project is expected to be
vice president of operations, Greater China and Mongolia,
Shanghai, according to its assistant director of
completed in 2019 and be operational in 2020. Once
Hilton Worldwide, Bruce McKenzie told TTG. “We see plenty of
public relations and communications, Chloe Qian.
completed, Chengdu will be the third Chinese city to
MICE facilities being introduced to new scenic destinations and
“MENA is definitely one of our target international
have two airports after Beijing and Shanghai. The city
high-tech locations. Hilton Worldwide has opened many MICE
markets. We work very closely with our third party
is considered one of the most important economic,
properties, such as the Hilton Yuxi Fuxian Lake in Yunnan and
partners for promotions. We also have sister hotels
financial, commercial and cultural centres in
DoubleTree Resort by Hilton Hainan, featuring extensive meeting
in MENA so that we usually have cross exposure in
Western China.
and events facilities.“
their market.”
A very recent and also major development for the
Referring to the progress of the MICE industry, general
destination’s leisure and MICE segment is the opening
manager, The Westin Bund Center Shanghai, Greg Findlay
A heady mix of ancient versus incredibly
of Shanghai Disney Resort, promising a world of wonder
commented on the opening of the new National Exhibition and
modern, China continues to cash in on its
for all who visit. For hosting events, the resort offers
Convention Center, whilst highlighting further projects geared
tourism strengths.
28 August 2016
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UPDATE CHINA
CREATING OPPORTUNITIES Event director, ibtm china, Cici Chen speaks to TTG about how China has become the ideal destination for hosting the exhibition
TTG: Why is China the ideal place to hold this exhibition?
NEWS IN BRIEF
The growth of the Chinese meetings industry
Following a renovation, expected to bring the hotel
has been phenomenal over the past 10 years.
in line with the Dusit Thani brand, Dusit Hotels and
We have seen this reflected in the data that we
Resorts has launched the Dusit Thani Fudu Qingfeng
get from both our exhibitors and hosted buyers
Garden Hotel Changzhou, previously known as the Fudu
at each CIBTM. The huge increase in new
Qingfeng Garden Hotel. Comprising two towers, the ho-
destinations in China with world-classfacilities has opened up not just the domestic business
tel offers 349 guest rooms and suites.
but also the international business.
TTG: What events or programmes have been put
China is growing faster than most industrial
in place to help networking?
nations and this is reflected in ongoing
ibtm china is on track to deliver a great event
expansion in the demand for business travel
creating multiple opportunities for the hosted
and business events of all types.
Appealing to the family segment with a host of enhancements, MGM Grand Sanya has tailor made a series of programmes for family guests, whereby children aged 4-12 can have fun exploring different themes in small classes.
buyers and exhibitors to network with each other; the exclusive hosted buyer networking reception will take place on Tuesday evening and will be held at the newly refurbished Peninsula Hotel. We
Six Senses Qing Cheng Mountain has recently unveiled
will bring the buyers and exhibitors together on
its multipurpose Qing You Hall.
the Wednesday evening at the official welcome
This addition occupies an expansive 420m2 and provides
party which is to be held at the China World
guests with a stunning backdrop of the Qing Cheng
Summit Hotel. The Networking Hour on the final
Mountain with the resort’s 2.5 acre organic garden in the
afternoon of the show will be a great way to finish
foreground.
the show and provide everyone with opportunities to continue their networking and business
According to the property’s general manager, Manish
discussions.
Puri, Qing You Hall is the perfect venue for a wedding reception of up to 250 guests.
ibar
August 2016
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29
SPOTLIGHT THE FUTURE OF TRAVEL
Comment
The way people travel is changing, driven by a new experience-led economy where people place greater value on experiences. The days of standing in line to take the same photos
LEADING THE WAY
as everyone else, or staying in exactly the same kind of hotel room no matter what city you’re in, are coming to an end. I believe the traveller of the future will put even more emphasis on this. The world of travel is changing. People are travelling more than they ever have. Traditional markets are travelling more and as new markets emerge, travel is one of the first luxury spends for people with
On an upward trajectory, today’s travel industry continues to undergo change with stakeholders needing to stay ahead of the curve to succeed. Panayiotis Markides speaks with travel and tourism bodies at the cutting edge of travel to see what the future holds
General manager – Middle East & Africa, Airbnb, Nicola D'Elia
extra income. We recently launched a suite of new features focused on helping people feel like they truly live in a neighbourhood when they travel. We now have an innovative new matching system that helps to find the right neighbourhood based on your personal preferences, and all new guidebooks.
Q&A a mobile device are increasing. In many countries this is a natural evolution and in emerging markets there is a more rapid transition. In these countries the value of the desktop is skipped. This occurs
A spokesperson at Al Tayyar Travel Group shares with TTG what lies in store for the MENA travel industry, and how the company is responding to these changes
particularly in places such as Brazil. We’re seeing mobile adoption in these rapidly
TTG: What is your vision of what a typical travel experience will look like
emerging markets. This has also driven
within the next 10 years?
socio-economic trends. There is also
President, EveryMundo, Seth Cassel
another trend where airlines are moving
The typical travel experience will be focused on inspiration and exploration:
closer to a customer relationship. We are
travellers will increasingly look for outstanding experiences they have not
seeing this in both large and small airlines.
had before. Families as well as individual travellers will increasingly benefit
Regarding third parties, there is more of a
from what other travellers have shared. This might be a fantastic itinerary
competitive element, to what used to be
someone has posted on social media; a great landmark in a distant country
a partnership.
that is not widely tackled in destination guides; or activities that are suited to keeping toddlers busy while parents enjoy themselves.
TTG: How do you see the traditionally
As the focus will shift more and more towards exploratory travel, more
TTG: What are the
important relationship between airlines
importance will be placed on the hassle free factor. Travellers expect a travel
latest trends regarding
and travel agents (as well as OTAs) in
agency to be supportive and assisting at a level where it becomes a kind
how travellers research
the Middle East evolving?
of ‘travel butler’ or ‘travel companion’ that can be both inspirational and supportive in the actual travel booking process as well.
travel and book trips? Historically there has been a reliance on We as a company focus
third parties for sales. We now see those
TTG: With the rise of disruptor services, how can traditional travel
on directional growth
airlines investing heavily in directional
industry service providers ensure their survival in such an evolving
for airlines. We’re
growth capabilities. If they rely on third
economy?
looking at it from the
parties they will never develop brand
way the airlines will
equity on a global scale that they aspire
The traditional travel industry has no choice other than to understand
see it and how these
to. There is a lot of friends/relative/
consumer and technology trends quickly. We have to not only embrace the
trends affect them. The
religious travel out of the Middle East
changes, but also be on top of these disruptions and actually lead them as
key trends are mobile;
region that lends itself to some kind of
innovators. Through its investments in the successful MENA based sharing
no matter where you
agent helping the process, and airlines are
economy provider, Careem, and the digital travel and technology platforms
are, customers using
addressing themselves to that.
tajawal and Almosafer, Al Tayyar is leading the disruption in the MENA region.
30 August 2016
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patterns, consumer behaviour and business models in travel. Travelport is at the forefront in driving this projected growth through our travel
Regional director – Middle East & South Asia, Travelport, Matthew Powell
commerce platform that is redefining travel commerce. Last year, we acquired Mobile Travel Technologies Ltd (MTT), a private company based in Dublin, Ireland. Traditionally the travel industry has been at the forefront of mobile applications
Today’s traveller is becoming increasingly demanding.
as travel companies and travellers were one of the first industries to see the value and benefits in using mobile devices and
Arabia has the largest travelling population
applications when away from home. The
in the Middle East with the young middle
TTG: What is your vision of what
the added value they provide as well
acquisition of MTT portrays Travelport’s
classes and affluent population making
a typical travel experience will look
as excellent customer service. Over
focus on delivering sophisticated mobile
four to five trips a year, mostly within the
like within the next 10 years and
the next 10 years, travel and tourism’s
services and apps to the travel industry.
Gulf, and therefore it’s something all travel
how is Travelport preparing to lead
contribution to GDP will grow by 3.7 per
the way in respect to this?
cent per annum globally. In the Middle
TTG: How is the shape of traveller
developing a strategy to connect with
businesses need to think about when
East, travel and tourism is expected
demographics evolving? What will it look
this dynamic group. As Millennials are so
Travel has become much more
to support over eight per cent of the
like in the future?
digitally-savvy and constantly connected,
complex in recent years. Today’s
region’s total employment by 2025.
traveller is becoming increasingly
The online travel category is currently
Travel companies definitely need to
right content but also the right tools
demanding – they seek more choice,
experiencing rapid change with mobile
get their travel policies ready for new
to match their expectations. Solutions
personalisation, flexibility and
channel, personalisation and peer-to-
challenges. The Millennial demographic
need to give users easy access on the go,
connectivity than ever before. This
peer travel services being the main
is the one the industry seems focused
offer a wide range of content from travel
means that travel agents must be
disruptors. In particular, the rise of the
on at present. This group is particularly
suppliers, including independent and
able to constantly demonstrate
mobile channel is changing booking
prevalent in the Middle East, and Saudi
boutique hotels.
August 2016
companies not only need to look for the
ttgmena.com
31
ANALYSIS SPORTS TOURISM Vietnam and South East Asia in general is probably the geographic area with the biggest golf growth potential at the moment. Vietnam is growing fast in terms of tourism development. Golf is a natural part of that, therefore, it’s not surprising
MASTERS OF GOLF
that there are around 50 courses under construction there at the moment. We were thrilled recently to be awarded the responsibility of managing the Els Performance Golf Academy in Hanoi.
TTG: As for developments in the Middle East, what can golfers in or travelling to this particular region look forward to? On the whole, the UAE has many very good golf courses, with amazing service standards and amenities compared to most places in the world. Some courses are winners for everyone, like the Abu Dhabi Golf Club,
A leading name in the world of golf, Troon recently celebrated 25 years of excellence. Speaking to Tatiana Tsierkezou, area managing director, senior vice president – Middle East, Troon, Mark Chapleski outlines the company’s history and exciting pipeline plans
where you rarely hear someone say they didn’t like it. Other courses, even some tour venues, are a really love it or really don’t like it type of course. The Middle East is one of Troon’s most important customer bases, and we opened our latest course there just last year in the shape of Al Zorah Golf Club in Ajman, which has been receiving rave reviews. We’ve typically tended to be given more allencompassing contracts in this region, where we’ve managed facilities on a more integrated basis, rather than just one aspect. The headlines Al Zorah has made are just rewards for the efforts of all concerned, and good news for the profile of golf throughout the UAE. The number of courses we have in the Middle East certainly makes our loyalty programmes, especially Troon Rewards and the Troon Executive Card, more valuable for the local market. Our busy portfolio of close-together courses also makes it very convenient for our associates who are interested in taking on a new challenge at another Troon
The Middle East is one of Troon’s most important customer bases.
property, but don’t really want to leave the UAE. We have moved at least 50 staff members over the past eight years to other properties within the region. Generally, these moves are promotions for our associates. Looking ahead, our major project in the region now is Royal Greens in the King Abdullah Economic City north of Jeddah
and sales support. We work on new developments,
on the Red Sea. It’s set to open in
providing advice on everything from course design to
the next few months. This course is part of a grand housing and resort
clubhouse layout. Over the course of Troon’s first quarter-century the company has reached a half-century in terms of its
TTG: As a leading name in the world of golf, how
international client numbers. Troon is currently developing,
does Troon ensure that it stays ahead of the
managing or advising on 52 courses internationally, including
worldwide golf industry? Tell me about its history.
facilities as diverse as Fairmont St Andrews in Scotland, Costa
development that will ultimately have 25,000 hotel rooms, along with 970 plots and villas around the course in the Al Marooj Golf Communities.
Navarino in Greece and The Prestige Golfshire Club in India. This ever-growing portfolio complements a collection well in excess of
There couldn’t be a better time to ask about the company’s history, as Troon just celebrated its 25
100 facilities in North America, which means we’ve got over 200
anniversary last year! It was founded in 1990 in
facilities worldwide and over 250 18-hole equivalents.
th
Scottsdale, Arizona, the US by Dana Garmany, who still remains the company’s CEO. From our work at that
TTG: Tell me a bit about Troon’s expansion plans.
first facility in Arizona, the philosophy has always been to stay true to the third-party management ideal. That
A couple of exciting growth areas for Troon recently have been Central
means simply focusing on achieving results to match
Europe and Australia. In Europe we’ve begun working with Golfclub Pfalz in
the brief given by our client.
Germany and Golfclub Domat/Ems in Switzerland. In Australia we’re getting a
Those briefs can vary as much as the clients do,
lot of interest with new signings joining our family all the time. This year alone
but Troon’s experienced network of associates is fully
we’ve added The Grange Golf Club in New South Wales, and Queensland courses
capable of dealing with all of them. We provide a full
Paradise Palms and Pacific Harbour Golf & Country Club.
range of third-party management and operations
Looking ahead, some of the most interesting development projects we have on our
support. Our organisation has the ability to enhance
books are the Royal Greens Golf Club in Saudi Arabia, Rossington Hall in the UK and
any aspect of a golf facility, from agronomy, business
Mill Creek Country Club near St. Petersburg in Russia. These varied locations really show
development and operations management to
how wide our remit is internationally and how we are trusted with projects in all kinds of
developing the leisure facilities and providing marketing
climates and locations.
32 August 2016
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Click here for the full interview
FOCUS ON AFRICA
NATURAL MAJESTY
Rising in popularity as a hub for adventure, leisure and business travel, Africa’s tourism industry is adopting initiatives to further entice the global traveller. Tatiana Tsierkezou investigates
lobetrotters are in their element when visiting culture-infused Africa – a con-
Convention Centre and the magnificent Greenpoint Sta-
tinent with so much diversity and eclecticism, that a single visit does not suf-
dium, which is ideal for hosting small and large business
fice or do it justice.
events, conferences, sporting events and concerts. Africa
From Kenya, to South Africa, Botswana and Zimbabwe, with numerous
hosts a large variety of different cultures and tours that
other destinations to choose from, travellers are spoilt for choice in terms of options,
can meet the needs of incentive groups, that are always
and the adventure opportunities are limitless.
looking for a different experience than the everyday incen-
Thus, with the destination’s ever-developing tourism product comes a demand from
tive options available to them.”
both corporate travellers and holidaymakers, as stated by vice president of operations –
Pharo added that these event venues are surrounded by
Africa and Indian Ocean, Hilton Worldwide, Jan Van Der Putten: “Africa is a firm favour-
four- and five-star properties ideal for business and leisure
ite amongst international travellers after business and leisure travel. It is rich in cultural
travellers alike, while day trips and overnight tour options
heritage and diversity, offers breath taking tourist attractions showcasing indigenous
such as Big 5 safari tours, cultural tours, winelands tours and
fauna and flora, as well as friendly locals. The weak Rand also positions the country as a
bush experiences, among others, are readily available for lei-
value stay with welcoming weather all year round.”
sure and business travellers to guarantee a memorable stay.
With this in mind, TTG sought to uncover some of the latest developments boosting this destination’s tourism industry. Speaking exclusively and referring to the MENA market specifically, domestic and international sales and marketing, Aquila Private Game Reserve, Chelsea Pharo explained
With demand growing, Aquila Private Game Reserve has enhanced its product in order to further stimulate visitor numbers with 44 new rooms and a blissful Tranquila Spa. Moving on, general manager, Four Seasons Johannesburg,
that with the introduction of more direct flights between the Middle East, South Africa
Sebastien Carre shared that more and more international tour-
has become an accessible destination, especially for those conducting business.
ists are opting to visit Johannesburg, either pre- or post-safari,
“Cape Town is home to mega event venues, such as the Cape Town International
34 August 2016
to explore the city.
ttgmena.com
FOCUS ON AFRICA
“Joburg has evolved immensely in recent times to become one of the world’s
LIMITLESS OPTIONS
most inspiring, cool cities. The weak Rand
Zimbabwe and Zambia was a great success and will be extended, while the government opened up the ‘visa on arrival’ to a number of countries which previously had
has somewhat of a positive effect on our
With the African continent encompassing
inbound tourism industry as it makes
such a vast array of options, destinations
to apply in advance – such as India.”
travelling to South Africa at the current
within are striving to refine their products to
a new international airport, and although the facility is
exchange rates much more affordable
better welcome tourists from all four
not receiving international flights as yet, it is poised to
for international travellers. The decline of
corners of the globe.
do so in the foreseeable future.
Dacomb shared that Zimbabwe recently introduced
the Rand against major currencies, such
One such destination, Botswana, lends it-
as the Euro, British Pound and US Dollar
self as an ideal leisure destination, especially
family destination, with a mix of safari, adrenaline and
makes it cheaper for British, American,
for those travelling from MENA, according to
adventure and beautiful scenery. Self-drive safaris are
Middle Eastern and European travellers
marketing executive, Sense of Africa – Bot-
also on the increase,” she added.
to book holidays in South Africa,” Carre
swana, Harriet Floyd.
explained. He further enlightened TTG by shar-
“Zimbabwe has developed well as a value for money
Those yearning for quality accommodation and ser-
“People visit Botswana for luxury, exclu-
vice in Zimbabwe can make the most of several freshly
sive lodges in some of the last remaining
opened upmarket Lodges including Linkwasha Camp
ing that South Africa has plans in the
unspoilt wildernesses in the world. The
in Hwange and Zambezi Sands Lodge close to Victoria
pipeline to enhance its tourism sector by
country has an incredible dedication to con-
Falls, among many others.
allowing travellers to move more freely
servation, with one-third of it set aside for
and efficiently, with measures including
national parks or game reserves. Tourism
e-visas, regional visa schemes (for the
in Botswana is focused on high value, low
domestic market) and visa waiver pro-
impact ensuring ultimate exclusivity,” she
grammes between key source markets.
commented to TTG.
“Tourism service excellence standards
“Those from the Middle East will find it
CHAIN DEVELOPMENTS
Finally, Africa has recently been embracing huge hospi-
have also been devised and implemented
to be the ideal choice for luxury accom-
tality names that have noticed the great potential that
by the South Africa Bureau of Standards
modation, impeccable service and some of
this continent possesses.
and the National Department of Tourism
the world’s most breath taking scenery and
that can be used as a benchmarking tool
wildlife.”
in relation to world class standards. The
Less than two years ago, Dusit International inaugurated its first hotel in Africa, the dusitD2 Nairobi in
Throughout 2016, Floyd shared that Sense
Kenya. Speaking to TTG, assistant vice president devel-
National Conventions Bureau will also
of Africa – Botswana will continue to pro-
opment – EMEA, Dusit International, Andrew Shaw said:
help South Africa secure more business
mote the destination and is keen on attract-
“We see continuous strong and repeat demand from
tourism in terms of international confer-
ing all markets looking for a luxury travel
our guests at the dusitD2 Nairobi, who enjoy our niche
ences, which is an excellent source of
destination.
concept, and regularly enquire if we have additional
foreign tourists,” Carre declared. Also recognising a rise in international
Meanwhile, Sense of East Africa – Tanzania, Kenya and Uganda shared with TTG that
properties within Africa. “We have signed a Dusit Thani in Nairobi, and we aim
travellers is Legend Hospitality Group,
although East Africa has suffered in recent
to grow and solidify our presence further via
a company that comprises of safari and
years, 2016 has proven more successful.
management contracts within Kenya (the National
country lodges, coastal hotels, cultural
Sharing the group’s plans for the rest of
Parks and East Coast), and also expand into new des-
villages and more in South Africa, Mo-
2016 was managing director, Martin Cook:
tinations, in particular Ethiopia (Addis Ababa), South
zambique and Botswana.
“For Sense of East Africa it is now all about
Africa, Tanzania (Dar es Salaam), Mozambique (Ma-
winning and delivering on every enquiry,
puto), Uganda (Kampala), Rwanda (Kigali) and Zambia
Cilliers shared: “We have certainly seen
driving new products and developments, for
(Lusaka),” added Shaw.
an increase in international travellers to
example, the recently designed tour
our properties, who visit for the different
combination that links Cape Town with the
ing its African footprint, with 9,424 rooms across 38
experiences we have to offer, ranging
Masai Mara following Kenya Airways com-
hotels spanning both Africa and North Africa.
from safaris, unique golfing experiences,
mencing this new routing via Livingstone.”
The Group’s managing director, Mart
beach destinations and cultural experiences, just to name a few.
Referring to the Middle East market, Cook
Meanwhile, Hilton Worldwide is also keen on bolster-
Emphasising Hilton’s commitment to the continent, Van Der Putten declared: “There is great potential in
noted: “East Africa is already catering to the
key markets across the continent. Hilton Worldwide cur-
Middle Eastern market. We are fortunate
rently has 38 hotels in its development pipeline, and an
demand for family and leisure travel,
that we can deliver totally bespoke travel, be
existing portfolio of 39 open hotels across the
which we cater for at all eight of our
that the exclusive use of a lodge – often they
continent.
properties, including an increase in the
travel with friends and family – privacy and
demand for adventure travel, which we
luxury. Food and tastes also are well catered
the next few years as we expand our footprint across
also cater for.”
to due to East Africa’s past heritage with the
the continent and add locations in both new and exist-
Middle East.”
ing countries,” he added.
“We have also seen an increase in the
In terms of initiatives to stimulate visitor numbers, Cilliers shared that Legend
Also eager to cater to Middle Eastern and
”This will see us double in size in Africa throughout
Hilton Worldwide recently inaugurated a Hilton hotel
Hospitality Group works closely with Lim-
other international travellers, Zimbabwe is
in N’djamena in Chad, while its Hilton Garden Inn brand
popo Tourism to help market and boost
working to make the most of its fruitful tour-
will continue its African growth with upcoming openings
the province as a tourism destination.
ism offering.
confirmed for countries including Botswana, Ghana,
“We recently hosted the annual Telkom
General manager, Wild Africa Zimbabwe,
Kenya, Namibia and Swaziland, among others.
SuperSport Shootout event at Legend
Laura Dacomb spoke to TTG: “Tourism is
Golf and Safari Resort, which definitely
one of Zimbabwe’s biggest exports and so
Brimming with natural charm and unforgettable
helped to boost golf and safari as tour-
the government and tourism entities are
activities, Africa is overtaking traditional holiday
ist attractions to Limpopo, and Limpopo
keen to continue to promote the country.
destinations, promising those who touch down on its
Tourism supported this event,” he said.
The KAZA visa, offering unlimited entry to
ground something extra special.
August 2016
ttgmena.com
35
FOCUS ON AFRICA
ZANZIBAR’S GREENEST HOTEL akhresa Group, based in Tanzania,
developers of Africa’s greenest hotel, Verde
has appointed Verde Hotels
Hotels, to ensure that Hotel Verde Zanzibar
Group to develop and manage the
will be the greenest hotel in East Africa.”
transformation of the old Mtoni Marine Hotel
Hotel Verde Zanzibar will be pursuing independent certification, utilising the Green
in Zanzibar into a five-star hotel. Expected to represent one of Zanzibar’s most eco-friendly hotels, Hotel Verde Zanzibar will take sustainable development
Star rating tool from the Green Building Council of South Africa (GBCSA). Various sustainability strategies will be
to greater heights in East Africa, and will aim
implemented throughout the redevelopment
to integrate sustainability into every facet of
phase such as renewable energy generation;
the hotel.
regenerative drive elevators; a grey water
Chairman, Bakhresa Group, Said Salim
recycling system; responsible procurement;
Awadh enthused: “We are serious about
waste minimisation and management; and
being the leaders of the green economy
indoor environmental quality optimisation,
sector, and therefore, we approached the
among other strategies.
A GRAND EVENT DEBUT
Speaking exclusively to TTG, general manager, Africa Travel Week, Chardonnay Marchesi speaks of trends and next year’s WTM Africa
TTG: What major trends
the digital age, the use of technology has
have you picked up on
become an important and necessary ele-
this year?
ment to any organisation within the travel
Two key pillars that stand
and tourism industry. We intend to build on
out above new and trend
and grow these two very relevant industry
setting initiatives which
trends at the 2017 event and beyond.
World Travel Market
Johannesburg.
2017 will hone in on
The launch coincides with a
new industry trends,
surge in tourist numbers across the
covering everything from
announced that it will
continent that is expected to attract
technology to kitchen
be launching The Hotel
85 million people a year by 2020.
equipment, cleaning
Show Africa. The group’s first event
Adapted for the African
services to interior
market, the event is based on
design, and furnishings
of this calibre in Africa
the company’s popular The Hotel
to tableware. The event
is scheduled to take
Show Dubai, and is expected to
will also comprise of the
place from June 25-27,
unite national and international
highly successful Vision
2017 at South Africa’s
exhibitors who will shed light on
Conference.
ENHANCING RWANDA Carlson Rezidor’s Radisson Blu
TTG: Tell us a bit about WTM Africa 2017.
Hotel & Convention Center in Kigali, Rwanda, comprising a five-star
nology and the imple-
space for its 2017 edition [taking place from
Radisson Blu-branded property and
mentation of sustainable
April 19-21, 2017]. We have identified the
conference facilities able to host more
tourism.
need to further enhance our research on
than 5,000 people, has opened.
how we can further tap into what our visi-
The complex, valued at more than
ble Tourism Programme
tors’ and exhibitors’ specific needs are, and
$300 million, is home to 292 rooms; a
formed a key component
we are engaging with many stakeholders,
selection of F&B outlets; 650 parking
of the education sessions
outside research companies, and our peers
bays for guests; a fitness centre; an
that took place over our
in the industry to deliver some of these an-
outdoor swimming pool; boutique
three-day event.
swers to ensure that we stay relevant and
retail shops; and a spa by Amani.
offer real growth opportunities to all of our
“This new opening in Rwanda
was also a popular area
The Hotel Show Africa
& Africa, recently
WTM Africa has already begun selling floor
ogy Show at WTM Africa,
service outlets.
company, dmg events
is the rise of travel tech-
The Travel Technol-
and hotels, as well as F&B
Gallagher Convention Centre in
(WTM) Africa focuses on,
In 2016, the Responsi-
for restaurants, cafes, bars
International exhibitions – Middle East, Asia
EDUCATING ON AFRICA
their hospitality products
customers.
strengthens our position in the East
vice president business development, Carlson Rezidor Hotel Group, Andrew McLachlan. Standing in an ideal location and offering
Plans for WTM Africa 2017 are full steam
African Economic Community and
of our show this year;
ahead, with the floor space filling up. A key
on the African continent. Africa is
seamless connectivity, the new complex is
a place where visitors
element to WTM Africa is its content pro-
our biggest growth market where,
located between the city centre and Kigali
were informed about the
gramme and we are looking forward to wel-
on average, we have signed a new
International Airport. It is close to key
very latest in trends in
coming some exciting speakers and some
hotel every 37 days and opened a new
government offices, corporate and diplomatic
relevant technology. In
hot topics in our ever growing event.
hotel every 60 days,” noted senior
missions, and mixed-use shopping malls.
36 August 2016
ttgmena.com
AWARENESS BAHRAIN
EXPANDING HORIZONS
(BTEA) in June. BTEA will promote
Bahrain
the Kingdom as an ideal place to tie the knot at several international exhibitions, including the Wedding Fair – the largest event of its kind –
T O U R I S M
Eager to attract a number of lucrative new markets, Bahrain is bolstering its tourism product with infrastructural improvements. Michael Theodoulou reports hese are exciting times for
in Thailand next year. BTEA will also host a workshop
Bahrain is positioning
in September to develop the skills
itself as a prime wedding
of Bahrain’s wedding planners.
destination under an
Wedding management companies
action plan unveiled by
from India and Saudi Arabia will
the Bahrain Tourism and
be invited see first-hand what the
Exhibitions Authority
Kingdom has to offer.
Travel and tourism officials have devised
Bahrain’s ambitious travel and
a new brand identity with the motto, ‘Ours
tourism industry as the Kingdom
Yours Bahrain’. This enables streamlined
reaches out for lucrative new
marketing campaigns that showcase
East Asian food.
business from India and China – while
Bahrain’s many cultural as well as other
enhancing attractions for the sector’s
attractions as a unified product with joint
diversity of Bahrain’s
cornerstone Gulf Arab market.
but flexible packages.
gastronomic offerings is
Visa fees for Indian visitors were slashed
“The quality and
The strategic plan is enthusiastically
one of the country’s main
by 80 per cent in June and Bahrain’s
supported by Bahrain’s hotels, travel
attractions,” said general
tourism board is opening its first office in
agents and other travel and tourism
manager, Downtown
India, which will also cater to other South
stakeholders who are working with the
Rotana, Lilian Roger.
Asian countries. Some 75 flights a week
relevant official bodies.
already offer India’s increasingly affluent
Bahrain’s The Ritz-
Bahrain
“The new branding helps all the tourism
Carlton, home to a
travellers impressive air connectivity to
actors to deliver a common message to
Bahrain.
their business partners and public, while
For a flavour of the big new markets
which already boasts 11
Michelin star chef and
allowing stakeholders to personalise
Bahrain is targeting, just pop into any
restaurants and lounges,
more tourism offices in other key markets
their message,” general manager, Swiss-
of the Kingdom’s many cutting-edge
will open a Mexican
including Britain, Russia, Germany and
Belhotel Seef Bahrain, Herve Peyre
hotels where more Indian and Chinese
restaurant this October.
France by the end of the year.
told TTG.
dishes are appearing on menus.
The destination also plans to open
“Our goal is to not only promote
Downtown Rotana, which has four
An official initiative to entice visitors to
The Sheraton Bahrain Hotel’s five F&B outlets
Bahrain as a popular hotspot in the GCC,
stay for more than just a few days – which
dining venues, has translated all
include two specialty
but also to expand to other countries like
includes a calendar of attractions – has
its menus into Chinese and offers
restaurants. One of them,
China and India,” the Minister of Industry
also been welcomed.
Chinese delicacies at its breakfast
Golestan, offers traditional
and Commerce, Bahrain, Zayed Alzayani told a major conference in April.
buffet. And the hotel’s award-winning
Persian dishes that have
work closely with the national airlines
Teatro Downtown restaurant was
’always been very popular‘
“We recognise its importance and and agents to create innovative yet
recently launched with an ‘East-
with Saudi and local
visitors, Bahrain is undertaking a $1
comprehensive offerings that suit each
meets-West concept cuisine’ boasting
guests, the hotel’s general
billion airport expansion programme
market segment respectively,” said
over 130 dishes inspired by Chinese,
manager, Thomas Flindt
to increase its current annual capacity
director of sales and marketing, The Ritz-
Indian, Italian, Japanese and South
told TTG.
of nine million passengers to 14 million.
Carlton, Bahrain, Soufiane ElAllam whose
Bahrain is also working with Saudi Arabia
key source markets are Britain, Germany,
to improve access through the King Fahd
Russia and, recently, India.
To cater for the growing number of
Causeway. Port and other such facilities
To cater for visitors from a wider range
entertainment attractions and the historic souk. Describing the property’s location
will be revamped to receive more yachts,
of countries, hotels are ensuring they
near the airport, causeway and commercial hub as a ‘prime magnet’ Roger said:
particularly from fellow GCC members,
have a staff pool able to communicate
“The GCC remains our main feeder market, representing 80 per cent of our visitors
and to cater for increased demand from
not just in Arabic and the main European
with a very strong presence from Saudi Arabia, followed by the UAE and Kuwait.”
the growing cruise sector.
languages, but also in Russian, Chinese
This investment is part of an integrated strategic plan recently unveiled by the
and a host of other tongues. Downtown Rotana has recruited
Swiss-Belhotel Seef Bahrain is also enjoying growing custom from Europe – in particular Germany, France and Britain. Further afield, it is organising familiarisation trips for travel agents from Russia and China. And, like other hotels,
authorities who aim to double tourism’s
Chinese-speaking staff amid what it calls a
Swiss-Belhotel Seef is increasing its exposure in the vital feeder markets of Saudi
contribution to the GDP to 6.6 per cent
’surge in the influx of Chinese visitors‘. And
Arabia and the wider GCC with road shows, tactical offers and regular client
by 2018.
Europe has also become a ’very appealing
meetings.
Other initiatives include a new,
prospect‘, the hotel’s general manager,
The ability to meet differing preferences among clients of many nationalities is
40,000m2 exhibition centre to
Lillian Roger, told TTG. While business
a must. “[Guests from] Saudi Arabia and the GCC have different needs to those
accommodate 5,000 people with
travellers are the hotel’s mainstay, Roger
from China, Russia and India,” said general manager, Sheraton Bahrain Hotel,
construction near the Bahrain
also wants to attract more leisure tourists
Thomas Flindt. “We provide them with those needs, for example connecting rooms
International Circuit in Sakhir due to start
from Europe, ’especially ones looking for a
especially for Saudi visitors.”
early next year, certifying 100 more local
more cultural experience‘.
tourist guides by the end of the year and much more.
Downtown Rotana is within walking distance of Manama’s cultural and
38 August 2016
Keen to provide for and attract fresh feeder markets, Bahrain is strategically boosting its infrastructure and in turn its tourism product. ttgmena.com
PEOPLE ON THE MOVE
Yas Island and Staybridge Suites Abu Dhabi Yas Island has announced Fady Atwan as area director of sales and marketing. Atwan started his hospitality career in finance and then shifted to sales and marketing. His role will focus on assisting and leading the Abu Dhabi properties to success.
Rohitha Pradeep is now Hyatt Regency Dubai’s new director of food and beverage. Prior to joining the hotel, Pradeep worked as the assistant director of food and beverage at Grand Hyatt Dubai. In his new position, he will manage the F&B operations at Hyatt Regency Dubai, which is home to Al Dawaar, a revolving rooftop restaurant; Miyako, an authentic Japanese restaurant; and other outlets.
DIRECTOR OF REVENUE The five-star Khalidiya Palace Rayhaan by Rotana in Abu Dhabi has appointed Michel Suesse as its director of revenue. Suesse, a German national, brings more than seven years of hospitality experience to his new position. He will be heading the hotel’s revenue and reservation team, and will oversee the market share and revenue performance.
RAMESH KUMAR SINGH
MILLENNIUM AIRPORT HOTEL DUBAI
Crowne Plaza Abu Dhabi
DIRECTOR OF FOOD & BEVERAGE
KHALIDIYA PALACE RAYHAAN BY ROTANA, ABU DHABI
AREA DIRECTOR OF SALES & MARKETING
MICHEL SUESSE
ROHITHA PRADEEP
HYATT REGENCY DUBAI
CROWNE PLAZA & STAYBRIDGE SUITES ABU DHABI YAS ISLAND
FADY ATWAN
ASSISTANT DIRECTOR OF SALES
Boasting 17 years of hospitality experience, Millennium Airport Hotel Dubai has appointed Ramesh Kumar Singh to the position of assistant director of sales. Prior to joining Millenium Airport Hotel Dubai he was director of sales at Danat Hotels & Resorts. In his new role, Singh will create new business relationships and explore potential clients for the property.
If you have recently been promoted or appointed key staff, please visit our website...
appointed as area director of sales and marketing of Anantara Al Jabal Al Akhdar and Al Baleed Resort Salalah by Anantara in Oman. Rashid will oversee the sales and marketing strategies for the two properties, both due to open mid-2016. Rashid is a highly accomplished hospitality professional with an impressive career spanning 15 years.
Ramada Downtown Dubai has welcomed Shahzad Butt as its new general manager. With 25 years of industry experience, Butt was the cluster general manager of Chelsea Tower Hotel Apartments and Chelsea Gardens Hotel Apartments, and group director of business development for Chelsea Group of Hotel and Hotel Apartments in Dubai before joining Ramada Downtown Dubai.
40 August 2016
GENERAL MANAGER
The Oberoi, Al Zorah, in Ajman, scheduled for a Q4 opening this year, has announced Burkhard Wolter onboard as its new general manager. Bringing more than two decades of hospitality experience with him, Wolter has worked in the Middle East with world-renowned hospitality chains such as Shangri-La, Kempinski, Le Méridien and Four Seasons.
ttgmena.com
MICHAEL PAYNE
KEMPINSKI HOTEL MALL OF THE EMIRATES
Firas Rashid has been
GENERAL MANAGER
BURKHARD WOLTER
THE OBEROI, AL ZORAH
AREA DIRECTOR OF SALES & MARKETING
SHAHZAD BUTT
RAMADA DOWNTOWN DUBAI
ANANTARA AL JABAL AL AKHDAR & AL BALEED RESORT SALALAH BY ANANTARA
FIRAS RASHID
GENERAL MANAGER
Joining the team at Kempinski Hotel Mall of the Emirates is Michael Payne as the luxury hotel’s new general manager. With almost thirty years of experience in luxury hospitality, Payne joins Kempinski from Emirates One&Only, Wolgan Valley Blue Mountains in Australia. He had previously launched One&Only The Palm as general manager.
PICTURE PERFECT Cyprus’ HERMES AIRPORTS celebrates a decade of successful operation of Larnaca and Paphos International Airports with an event to unveil the new name of the Larnaca terminal as: ‘Larnaca International Airport – Glafcos Clerides’.
EMIRATES AIRLINE’S milestone 80th A380 aircraft makes a star appearance, flying in direct from the Airbus production facility in Hamburg in preparation for the recent commencement of direct A380 flights connecting the Austrian capital with Dubai.
EMAAR PROPERTIES unveils Mr. Burj, the new official mascot of At The Top, Burj Khalifa SKY and At The Top, Burj Khalifa, the two popular observation deck experiences in the tower. the two popular observation deck experiences in the tower.
MÖVENPICK HOTEL WEST BAY DOHA marks Global Wellness Day with a variety of activities, ranging from yoga to swimming, at Bay View 26 Wellness Centre.
The team at RADISSON BLU RESORT FUJAIRAH wins an impressive 14 medals at the fifth edition of the East Coast Salon Culinaire & Cocktail Competition, organised annually by the Emirates Culinary Guild.
EMIRATES PARK ZOO AND RESORT works towards enhancing children’s intellectual development by hosting Camp Emirates Park 2016 from July 17 to August 28 that includes activities filled with fun and learning.
Picture perfect 42
A visual tour of recent events in the region
SOCIAL HUB
SOCIAL MEDIA HIGHLIGHTS: TAKING TO THE SKIES
Our Team
With summer at its peak, many are boarding aeroplanes and embarking on fantastic adventures, whether as a single traveller, a couple, a group of friends or a family. This month, we’ve caught up with some of the world’s most prestigious airlines to see what they are up to.
GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
Qatar Airways @qatarairways #Guangzhou passengers can now enjoy more options with our upgraded #A380 service.
EDITOR Natalie Hami NHami@ttgmena.com D: +357 24 803022 MEDIA REPORTER Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 CREATIVE DIRECTOR Edward Beales E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008
Royal Jordanian @RoyalJordanian Every aspect of #RJ’s #B787 #Dreamliner was carefully selected to ensure an unparalleled passenger experience.
E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
Emirates Airline @emirates Emirates cabin crew at the starting grid of the 2016 @F1 #BritishGP in Silverstone.
Qantas @Qantas NAIDOC week reminds us: no story of our nation is complete without the first Australians. #SpiritofReconciliation
British Airways @British_Airways Nothing quite like strawberries and cream and the #tennis finals in #London! #British
Gulf Air @GulfAir Always a pleasure to welcome our passengers on-board #FeelGoodFriday
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WORLD’S FIRST CANOPY BY HILTON-BRANDED HOTEL OPENS IN REYKJAVIK, ICELAND HUUS HOTEL GSTAAD TO OPEN THIS DECEMBER THE SEYCHELLES TO SOON WELCOME SIX SENSES SPA ZIL PASYON LUFTHANSA TO INTRODUCE WIFI THIS OCTOBER HAPPINESS ISLAND INTRODUCES LADIES DAY BY THE POOL EVENT
NEXT SEPTEMBER ISSUE • DESTINATION OMAN • UPDATE QATAR • ON LOCATION USA • SPOTLIGHT SRI LANKA • FOCUS ON LATIN AMERICA • AWARENESS NORTHERN EMIRATES • ANALYSIS TRANSPORT August 2016
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