October 2016 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

On Location ASIA A plethora of experiences await visitors to this continent

Awareness AUSTRALIA Laid-back culture forges links with MENA

GLISTENING FUTURE Shining bright, Dubai's tourism prowess is reflected in the emirate's ability to lure in visitors the world over

OCTOBER 2016

ISSUE 299

Update KUWAIT Blending modernity with tradition

Focus On F&B The UAE's culinary scene rises to the fore

CONTENTS > YOUR GUIDE 04

NEWS

INTERVIEW

SO LONG FOR NOW! ummer’s heat has dissipated and been replaced with cooler

weather. And with the change

DESTINATION DUBAI

of seasons, there are many other exciting changes, both across

12 14

FOCUS ON F&B

the industry and on a personal level. Sadly, this is my final letter to TTG’s fantastic readers as the time has come

UPDATE KUWAIT

for me to say my goodbyes as I head on for new adventures abroad. It’s been

an honour and a pleasure to be a part

ON LOCATION ASIA

of this amazing team, and I am grateful for the opportunity to have discovered

18 20 22 23

AWARENESS AUSTRALIA SPOTLIGHT RESPONSIBLE TOURISM ANALYSIS RETAIL PEOPLE ON THE MOVE

the fascinating travel industry. I hope I’ll

A LETTER FROM...

have opportunities to write for TTG in the future – so this is only so long

our features on Dubai and Kuwait; for

for now.

our international destinations we take

This month’s issue will illustrate

a look at what’s going on across Asia

exactly why the industry is so

and Australia (answer: a lot!). In this

fascinating as we’ve put together

issue we have also put together for

another great issue for you; one which

you insightful features on Responsible

is jam-packed with the latest news and

Tourism, Retail Tourism and F&B.

developments across the MENA region

Happy reading!

and beyond.

DOHA WELCOMES TECH PROVIDER

We have an insightful interview with senior exhibition director, ibtm world, Graeme Barnett, who will reveal all you need to know about this year’s event, so if you have not booked your attendance yet, make sure you get there. Regionally, we’re proud to present

Panayiotis Markides Media reporter

media and government officials attended, in the presence of Sabre executives from around the region. The ribbon cutting ceremony was followed by a note from CEO, Daniel Naoumovitch, who officially announced the appointment of

BOOSTING RAK’S MIDSCALE PORTFOLIO

the new country manager of Qatar, Ghassan Abu Khalaf. “Qatar has established its

Louvre Hotels Group recently

vice president of operations, Louvre Hotel Group

celebrated the opening of its

MENA region, Paul Diab.

Sabre Corporation is expanding its Sabre Travel

position as a global tourism

brand new three-star Tulip Inn

Network Middle East (STNME) presence with a

destination and showed resil-

Ras Al Khaimah.

new office in Doha.

ience in spite of many chal-

The new office in Qatar highlights STNME’s

The freshly opened hotel

“Tulip Inn seeks to fill this gap by bringing levels of service, comfort and elegance previously unseen in this segment, topping it all off with

lenges impacting the wider

houses 104 capacious rooms and

attractive value-driven packages that promise

continued growth across the Middle East, af-

industry and economy,” said

suites, state-of-the-art business

to redefine hospitality services and standards in

ter first establishing a presence in the region

Naoumovitch.

facilities, including three meeting

this fast-growing sector,” he concluded.

over 30 years ago. Currently, STNME has long-

“Now is the right time for

rooms equipped with the latest

standing strategic relationships with some of the

the travel industry to invest

audio/visual technologies and a

region’s largest travel agencies including Kanoo,

in global technology and so-

handful of restaurants and cafés.

ITL and Dnata.

lutions that will enable the

Located in the centre of the

Growing its footprint in the region, STNME

region to compete even more

city, it is in close proximity to the

has also recently opened offices in Iraq and Pal-

effectively on a global scale.

central business district and Ras

estine, and expanded its presence in Lebanon,

Sabre’s industry-leading so-

Al Khaimah’s popular beachfront

Saudi Arabia and Bahrain, where its focus on

lutions such as Sabre Red

locations.

training and customer service has helped the

Workspace and mobile, data,

“There is a considerable de-

company grow its customer base.

retailing and personalisation

mand for quality hotel accommo-

technology positions the in-

dation in Ras Al Khaimah within

dustry for success,“ he added.

the midscale sector,” declared

In Qatar, the new office opening was marked by an official ceremony where clients, partners,

2 October 2016

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NEWS

BLISSFUL ADDITION

2016

The luxurious Fairmont Ajman has officially inaugurated the brand

EXHIBITION CALENDAR

new NINE Degrees Spa. Designed and conceptualised by Esadore International, the NINE Degrees Spa concept makes use of indigenous elements to offer unique spa treatments and signature experiences. General manager, Fairmont Ajman, Henny Schaeffer enthused on the spa opening: “We are very excited [about] the opening of The Spa at Fairmont Ajman by NINE Degrees which is an ideal addition to our facilities, introducing an extensive range of services in a fantastic environment.” Meanwhile, CEO and founder, Esadore International, Ebrahim Malekzadeh added: “We have created this spa with the world’s most discerning travellers in mind – those who seek exceptionally high standards of personalised service.”

4 October 2016

OCTOBER 5 - 7 23rd Ukraine International Travel Market, Kiev, Ukraine www.ukraine-itm.com.ua/eng/ • OCTOBER 13 - 15 TTG Incontri, Rimini, Italy en.ttgincontri.it/ • OCTOBER 18 - 20 IMEX America, Las Vegas, the US www.imexamerica.com • OCTOBER 19-21 ITB Asia, Singapore www.itb-asia.com/ • OCTOBER 28-29 UAE World Islamic Travel Summit (WITS16), Abu Dhabi www.hospitalitynet.org/event/ • NOVEMBER 7-9 WTM London, the UK www.wtmlondon.com/ • •

TTG MENA will be available at these shows

A REGIONAL GATEWAY

ranting travellers an alternative destination for their

The new flights, which will take off from Heathrow

holidays, British Airways

Terminal 5 and will be

has commenced a new six-

operated by a four-class

times-weekly service from

Boeing 777, also grant

London Heathrow to the

more choice and flexibility

Iranian capital of Tehran.

between London and the

This development

Middle East. Tehran is

comes hot on the heels

also an emerging business

of the recent relaxation

market for the UK and

of sanctions by the EU,

Europe.

which has opened up

ttgmena.com

delicacies.

Head of network and

new prospects for Iran

fleet, British Airways,

as a tourist destination

Sean Doyle remarked:

for British travellers. The

“British Airways has a long

country offers visitors

history of flying to Iran so

the chance to experience

we are very excited to be

fascinating heritage and

launching our new six times

culture, unique architecture

a week service, direct from

and delicious cuisine and

Heathrow to Tehran.”

NEWS

GERMAN EXPANSION

WORKING FOR QATAR atar Airways

Authority (QTA) also

recently boosted

recently inked an

its services to the

agreement with VFS

KSA capital, Riyadh, with

Global to develop an

the carrier now offering

efficient and transparent

20 flights per week to and

tourist visa application

InterContinental Hotels Group (IHG) recently revealed

from the city – an increase

system for international

that it will be adding five new Holiday Inn and Holiday

of over 40 per cent to

visitors to Qatar.

Express hotels to its portfolio in Germany.

cater to demand and offer

The hotel group will be introducing three new hotels in the southwest Baden-Wuerttemberg state: the new-build

better connectivity.

The agreement forms part of the country’s

Oman Tourism

attraction's visitor centre.

efforts to entice a

Development Company

Director of projects

Holiday Inn Express Pforzheim scheduled for late 2019;

airline’s announcement

heightened frequency of

(Omran) has announced

development, Omran,

Holiday Inn Mannheim City – Hauptbahnhof, scheduled for

of increased flights to

visitors, in line with Qatar

that the Sultanate’s popular

Khalid Mirza remarked: “Al

2018; and the new-build Holiday Inn Express Mannheim.

Madinah (three daily

National Tourism Sector

natural wonder and tourist

Hoota is the first tourist

services from the

Strategy 2030 (QNTSS),

attraction, Al Hoota Cave,

cave to open in the GCC,

Inn Express Regensburg, which will form part of a new

beginning of September).

allowing Qatar to identify

has re-opened.

first opening to the public

retail and office site scheduled for late 2017.

The Qatari carrier now

and implement the ideal

serves eight cities within

visa solutions for its

enhance the overall cave

critical that maintaining such

Express Oberhausen is scheduled for an early 2018

the KSA, and a total of

visitors, while capitalising

experience by upgrading Al

an important and precious

opening.

143 flights to the country

on VFS Global’s expertise

Hoota’s facilities, including

natural attraction was done

a week.

and Qatar Airways’

introducing Oman’s only

comprehensively.”

extensive international

electric train which runs from

destination portfolio.

the visitor centre right into

has also introduced a

the cave and refurbishing the

new website.

Meanwhile in Bavaria, IHG will be introducing the Holiday

Finally, in North Rhine-Westphalia, the Holiday Inn

“The German hotel market is accelerating at a fast pace and we are well positioned to take advantage of the appetite for branded growth,” said chief development

The news follows the

REFURBISHED ATTRACTION

Meanwhile, the airline and Qatar Tourism

officer – Europe, IHG, Robert Shepherd.

October2016

Omran worked to

in November 2006. It was

The Al Hoota Cave

ibar

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NEWS

EXCEPTIONAL SERVICE

guest rooms with the brand’s signature offerings, such as an ultra-comfortable plush signature bed and custom amenities.

Desert Adventures

providing exceptional travel

The hotel offers a variety

also aims to provide

experiences to UAE guests.

of F&B outlets including Dish,

Chief operating officer,

an all-day dining restaurant;

tourists in the UAE with the opportunity

Desert Adventures, Senthilvelan

Re:fuel, a 24-hour grab and

and convenience of

Nandagopal said: “The travel

go for light meals; the brand’s

managing and planning

and tourism sector in the UAE

signature w xyz lounge, a trendy

their itinerary from

has experienced robust growth.

hang out with a fun social vibe,

the comfort of their

This is expected to further

serving handcrafted drinks;

hotel accommodations.

strengthen in the coming

Crush rooftop pool café, serving

Through the guidance

winter season.

snacks. Other features include

and advice of Desert

“Utilising the depth of our

DYNAMIC INTRODUCTION

a well-equipped Re:charge

Adventures’ professional

knowledge and expertise of

gym and more than 220m2 of

ith the aim of

travel expertise, guests

the country, strong working

providing the

can also work within

relations with local authorities

ultimate travel

their time and budget

and tourism boards as well as

experience to tourists

limitations to ensure a

solid partnerships with duly

With the tech-forward global traveller in mind,

select brands, Starwood Hotels

visiting the UAE, Desert

truly enjoyable stay in

accredited, authorised and

Starwood Hotels & Resorts Worldwide has

& Resorts, Brian McGuiness said:

Adventures has widened

the country.

licensed tour and excursions

introduced its Aloft brand to the Saudi Arabian

“Saudi Arabia boasts a rapidly

operators, we have put together

market with the opening of Aloft Riyadh.

growing tech savvy culture, and

meeting space across five Tactic rooms. Global brand leader, specialty

its business reach and

Desert Adventures

moved to increase its

plans to secure more

the widest selection of the

Owned and developed by FAS Hotels, division

presence in hotels across

excursion sales desks in

finest and most enjoyable

of Fawal Al Hokair group, Aloft Riyadh is centrally

with its innovative programming

the UAE.

key hotel partners across

cultural, entertainment and

located at the intersection of Riyadh’s main Olaya

and approach to technology,

the country as part of

leisure activities for guests to

Street and Makkah Road.

which appeal to today’s hyper-

its overall objective of

the UAE.”

By securing excursion sales desks at hotels,

6 October 2016

Aloft Riyadh features 281 modern, loft-inspired

Aloft resonates in this market

connected traveller.”

HOTEL CHECK AMWAJ ROTANA, JUMEIRAH BEACH – DUBAI

By Marianne Shokry

A beach hotel in an enviable location along Dubai’s famous leisure and retail strip known as ‘The Walk’, Jumeirah Beach Residence; Amwaj Rotana offered me a very personalised stay from before I even made it through the hotel doors. Once I was there though – this time I was visiting on business – I was grateful for many of the personal touches to the stay that made it feel like home, following a long day with clients. On arrival, my check-in was done on an iPad, making it quick and hassle-free. When I entered my room, I found a personalised note accompanied by a beautiful selection of fruit, nuts and a CD of music, which I still have playing in my car. I was also grateful for the tranquil beautiful sea view from my room. One of the most enjoyable aspects of my stay was most certainly the cinnamon rolls for breakfast; admittedly there was a variety of goodies to choose from each morning, however I kept gravitating towards the tasty cinnamon rolls. Apart from an amazing breakfast spread and 24-hour room service, Amwaj Rotana also boasts an impressive F&B portfolio including JB’s Gastropub, Rosso-Restaurant and Bar, Benihana, Horizon, Atrium-Lobby Lounge and Sundeck-Pool Bar. TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

ttgmena.com

INTERVIEW

ELEMENT OF SURPRISE year’s Meetings Leadership Summit.

TTG: In what ways does ibtm world help tackle the challenges faced in the

Safety, Security and Risk Management Innovation, Disruption &

meetings world, on a global scale? ibtm world ends a year and begins a new

Technology – what is shaking up

arrivals can use the metro to travel

the sector?

direct to Fira Gran Via in under 20

Professional Development/s

in Barcelona it provides a community

Senior exhibition director, ibtm world, Graeme Barnett talks to Natalie Hami about what surprises await attendees at this year’s show *CLICK HERE TO SEE THE FULL INTERVIEW ONLINE

Staff Recruitment and Retention Client Engagement

of some 15,500 attendees with the

The impact of Brexit on the

opportunity to discuss, debate and

new metro line is fully open and

one. As a result, when the international meetings industry meets and connects

One surprise might be for those arriving at Barcelona Airport – the

meetings industry

minutes – the Fira has its very own stop. This year’s Welcome Reception does have an element of surprise with the theme of Deliciously Barcelona! Celebrating the

hopefully solve some of their problems or at least, find like-minded colleagues

TTG: What surprises do you have in

Catalonia year of European

and peers who are also facing their own

store for attendees?

Gastronomy, the Barcelona Convention Bureau will be bringing

challenges and develop strategies and Surprises wouldn’t be surprises if I

us a taste of the region and no

told you about them! But yes we do

doubt the surprise will be how this

programme has been developed as a

have a few. There will be an element

will be presented, with different

result of lengthy research among the

of surprise for those individuals who

zones and activities dedicated to

buyers and suppliers to determine the

will be presented with the ibtm world

Catalan products, people, traditions,

issues and challenges that they want to

Lifetime Achievement Award, JMIC

wines and places of interest. One

discuss which affect their business. As a

Profile and Power Award and the

thing’s for sure, it’s going to be

result we have five themes:

IAPCO Collaboration Award at this

pretty special.

plans to find solutions. This year’s industry-led conference

October2016

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DESTINATION DUBAI

GLISTENING FUTURE

force to be reckoned with in a region brimming with unforgettable experiences just waiting to be lived by potential visitors, Dubai manages to surprise its visitors year-in year-out with announcements set to enhance various lucrative sectors such as transport, retail and hospitality. And with the emirate playing host to Expo 2020, it seems to have created an unstoppable momentum that it plans on leveraging for a long time to come. Just recently in a keynote speech at the Cityscape conference, vice president of Legacy, Expo 2020, Marjan

The bright lights of Dubai beckon to travellers from far and wide to experience this glamorous emirate’s ever-evolving tourism product. Natalie Hami reports

Faraidooni set out ambitious plans to transform the Expo’s 4.38km2 into an ecosystem that connects businesses in the transport and logistics, travel and tourism, real estate and education sectors, as part of creating a thriving knowledge economy that contributes to the UAE’s diversified future. She said: “Our legacy plans are wide ranging and ambitious. Our Expo will continue to foster innovation and create meaningful partnerships that will live beyond 2020 – not only for the UAE but for the region as a whole. “We have spent the past year working on developing our master plan specifically to create a platform for the future. Over 80 per cent of our investments will be retained following the event. This includes the infrastructure, as well as the cutting edge technologies, the roads and public transport systems put in place to host the Expo. We intend

October 2016

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DESTINATION DUBAI to build on those physical and virtual platforms to create an

Arabian Adventures, the company is constantly looking at

ecosystem that lives through legacy.”

providing value add-ons with its packages, thus boosting

Honing in on the emirate’s leisure product, Dubai’s resi-

the visitor experience.

dents and visitors alike will very soon be welcoming the

He elaborated: “We are currently finalising an exciting

opening of Dubai Parks and Resorts (October 31). While in

new addition to our value-added options which will include

the world of hospitality the emirate’s impressive room count

F&B discounts and offers across a range of restaurants

continues to grow with properties such as the Rosemont Five Star Hotel & Residences (boasting its own private rainforest), Nikki Beach Resort and Spa Dubai, DusitPrincess ACES Dubai, Bulgari Resort and Residences, Aloft Dubai City Centre Deira, and much more. And sure to attract the cultural set is the recent opening of the Dubai Opera, which, according to its chief executive, Jasper Hope, the 'line-up of performances will be a

Our Expo will continue to foster innovation.

revelation for culture-lovers in the city.’ In terms of upping its visitor numbers, Dubai Tourism and Commerce Marketing (DTCM) is also doing its part by initiat-

every two nights booked. In addition, families were able to

ing a high-tech campaign in London – called ‘Here Today,

delight in complimentary accommodation and dining for

Dubai Tomorrow’ – with the aim of attracting more visitors

children under 12 years, as well as savings on spa treat-

from the UK.

ments and select dining experiences, along with

and outlets in Dubai. These will be provided exclusively to Arabian Adventures/Gulf Ventures as well as customers of the various national and international dnata travel brands.” A united front, Dubai’s stakeholders continue to up their game as Expo 2020 draws ever closer.

News

In Brief

complimentary WiFi.

THINKING OUTSIDE THE BOX

He added: “The Ritz-Carlton, Dubai, which attracts a number of families with children, offered the ‘Better Together’ campaign with a Ritz Kids programme that al-

Meanwhile, as the city’s room count climbs to impressive

lowed children to experience the life of a desert dweller.

heights in order to create the capacity needed for Expo 2020,

This included activities centred around the themes of land

the hospitality sector continues to look at new ways to make

and water, including ‘Living Desert’: a fun yet educational

its properties shine bright in a sky full of attractive and value-

activity about desert life.”

conscious hotels. Properties are not only enhancing their

to accommodate the ever-growing number of hotels, the

Senior vice president sales, marketing and PR, Atlantis,

current properties find themselves having to explore vari-

The Palm and Global Partnerships Kerzner, Ravini Perera told

ous strategies to keep their occupancy high, with the key

TTG that as Atlantis is attracting such a huge proportion of

being diversification.

and requirements. “Most recently the hotel has seen the launch of unique

guests, Dusit Thani Dubai has recently introduced Twitter and Whatsapp concierge services so guests can request anything, be it a burger, extra towels, coffee, or even a turn-down service.

In an emirate where the skyline is constantly changing

products but also diversifying in terms of tourism segments.

families, it is always adapting its offering to suit their needs

Opening up the channels of communication with its

According to general manager, Mövenpick Hotel Jumeirah Beach, Philip Jones, in the last year the property has seen booking patterns and guest profiles evolve in a much

According to area general manager, Gloria Hotels and Resorts, Freddy Farid, the hotel’s all-day-dining restaurant La Terrasse in Gloria Hotel has undergone a renovation. Furthermore, the property will soon be launching a multi-tiered loyalty programme.

dining experiences including the Bread Street Kitchen Family

more dynamic way, resulting in the need to adapt its ac-

Brunch, where every Friday the family can enjoy an array of

commodation offering. “In light of this we have converted

starters, British roasts, main courses and desserts, as well as

many of the regular sofas in the guest rooms into sofa

Sofitel Dubai Downtown will soon welcome two new

a free visit to The Lost Chambers Aquarium and Beyond the

beds. Additionally we have installed new mattresses in a

restaurants: a fine dining outlet offering progressive

Sea activity village for kids. In addition, Ronda Locatelli has

number of king bed rooms, which allows for instant con-

Indian cuisine in a modern setting and another for

also launched its Saturday Brunch, All’Italiana, where kids

version to either king or twin configuration, depending on

Lebanese-Armenian cuisine enthusiasts.

under 11 years of age dine for free and are entertained by a

the guest requirement.”

The property has also recently upgraded and

magician, an art studio and a pizza cooking class, whilst parents can indulge in a fantastic selection of Italian classics.”

expanded its lobby.

VALUE-CONSCIOUS EMIRATE

Furthermore, the underwater restaurant Ossiano now provides families with complimentary access to the Kids Club whilst parents enjoy an adult-only dining experience. Also looking at catering to the popular family segment

As Dubai continues to diversify and grow its tourism product, with one of the more recent developments being its

is Iberotel Miramar Al Aqah Beach Resort, whose general

foray into the mid-market segment in a bid to welcome

manager, Ashraf Helmy informed TTG of the hotel’s latest

the more budget-conscious traveller, established hotels

enhancements in a bid to boost this segment.

have become more sensitive to these changes. As a re-

“Miramar Al Aqah Beach Resort is now offering a new ultra all inclusive concept in addition to the half board and bed and breakfast concepts with full entertainment programmes,

sult, many of them are promoting special deals to attract the budget-conscious traveller. Perera of Atlantis, The Palm explained that for Sep-

including animation Kids Club due to an increased demand

tember, the lush property went live with the Atlantis Sep-

from our guests, especially families, who wish to have this op-

tember Birthday Sale, an initiative that directly targeted

tion, more for the sake of convenience rather than the sake

previous guests to Atlantis.

of cost. Another exciting new development is we are also in-

He added: “Additionally, we are targeting our loyal and

troducing Teen Club this year. We are looking to attract more

repeat Aquaventure visitors from the local market, with

leisure guests and families with kids with this unique feature.”

the launch of a first of its kind annual pass for the water-

Commenting on the fact that The Ritz-Carlton Dubai at-

park. For one fixed cost, guests are now able to access

tracts a number of families with children, area vice president

the park for unlimited visits in a year, as well as receive

Middle East and Africa, Ritz-Carlton Hotel Company, Ibrahim

discounts on activities such as ray feeding, dolphin and

Barghout told TTG that the successful ‘Better Together’ sum-

sea lion interactions.”

mer package, which is currently winding down, offered families as well as other visitors a complimentary night’s stay for

Senior manager, Arabian Adventures, Samir Mehta explained that given the very competitive market place, at

October2016

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DESTINATION DUBAI TTG: How are you enhancing your offering for visitors to Dubai? [We have been] developing tailor made packages and offers to drive more bookings during exhibitions, tradeshows and key events taking place in Dubai as well as partnering up with a number of prominent malls and extending vouchers for the direct booker via the brand website. In addition, TIME is offering special rates on half board and full board stays.

Emirates Airline has upgraded its service between Dubai and Khartoum with the deployment of a larger Boeing 777-300ER on the route. The Boeing 777 will replace the current Airbus A340-300 and offer travellers on the route an enhanced on-board product experience and additional seats in economy class. Enhancements include an updated ice entertainment system with larger TV screens across all three cabin classes and over 2,500 channels of on demand audio and visual entertainment, featuring the latest movies, music, audio books, podcasts and games.

TTG: What new markets will you

CENTRE OF ATTENTION

be targeting? We are opening up and tackling markets in Africa to create further awareness about the TIME Hotels brand in East

CEO, TIME Hotels, Mohamed Awadalla speaks exclusively to TTG about how TIME ensures that guests receive the utmost attention

Africa (Uganda, Tanzania and Kenya).

TTG: How are you encouraging repeat visitors?

IDEAL SPACE Al Khoory Hotels has announced the launch of its four-star hotel

We ensure that our guests get the ut-

in the heart of New Dubai – Al

most personalised service and make

Khoory Atrium Hotel Al Barsha –

sure that they are the centre of atten-

which will be the company’s third

both business and leisure travellers considering the

tion. In addition to that we offer guests

hotel under the brand umbrella.

ease of accessibility to key landmarks and business

special discounts across our F&B outlets.

10 October 2016

Within walking distance of the Mall of the Emirates, Al Khoory

hubs,” commented general manager, Al Khoory Atrium Hotel, Mohamed Elkahla.

Atrium Hotel Al Barsha features

Each guest room features complimentary

227 well-appointed rooms

WiFi, a media flat screen television with premium

and suites.

channels, media hub, tea and coffee making

“Our hotel is the best choice for

facilities, mini fridge and much more.

STEADY PROGRESS

MICE BUSINESS

n a bid to grow its MICE business, Millennium Airport Hotel Dubai has recently re-

vamped its facilities. Director of sales, Millennium Airport Hotel Dubai, Binu Varghese told TTG: “We have just upgraded our facilities with a massive expansion of seven new meeting rooms, four new restaurants as well Eager to tend to every need of its clientele,

as Al Garhoud Ballroom with over

Amwaj Rotana, Jumeirah Beach – Dubai

600m2 of space.”

has been carrying out various enhancements, according to general manager, Mark Deere. “As Dubai is rapidly developing and

Varghese elaborated on the enhancements noting that the immense ballroom is fully equipped

welcoming more and more visitors of diverse

to meet any requirements and can

backgrounds and needs, we felt that it was

easily accommodate up to 550

essential to take our talents to another level,

seated guests.

especially after recently upgrading several of

“These strategic developments

our rooms to cater to guests with

are aimed at growing our share of

special needs.”

the MICE business and will greatly

Deere highlighted that the property has

boost our positioning in the local

recently completed refurbishment projects

and international market,” he

to two of its signature restaurants – Rosso

concluded.

(Italian) and Benihana (American-Japanese). ttgmena.com

FOCUS ON F&B

ON THE PULSE The UAE’s culinary scene has come along in leaps and bounds in recent years, becoming a veritable playground for foodies. The KPMG 2016 UAE Food and Beverage Report outlines just how this formidable and lively sector is cementing its presence. According to the report, consumer demand for F&B offerings remains robust with people in the UAE, residents and tourists, enjoying eating out. Honing in on lunch and dinner, around 67 per cent of survey respondents eat dinner out every weekend while 44 per cent of respondents eat lunch out or get a take away – about the same as those who bring a packed lunch from home. And feasting on a delicious brunch has never been so trendy with 66 per cent of respondents indulging in brunch at least once a month. Describing the UAE’s F&B market as ‘resilient’, the report also highlights Dubai’s developing role in this industry, with a reputation as a ‘go to’ market for owners, operators, chefs and brands. With respondents holding food quality and taste, cuisine and good quality service as the topmost factors for choosing a restaurant, according to the report, it seems that the following F&B outlets are ticking all the right boxes.

Director-F&B, Dusit Thani Abu Dhabi, Rami Zok

We always endeavour to present a perfect blend of Thai culinary legacy and traditional Arabic influences through our F&B offerings.

TTG: What do you feel is unique and

them foremost, especially when choosing

exceptional about your F&B offering?

a perfect dining venue for hosting business acquaintances over lunch.

We always endeavour to present a perfect

Catching the pulse of this trend, we

blend of Thai culinary legacy and traditional

unveiled a unique ‘Pinto Box’ Business

Arabic influences through our F&B offer-

Lunch at our Benjarong restaurant. This

ings. The fusion of Thai (Asian) and Arabic

concept features an assortment of dishes

characteristics can be felt across the cuisine,

elegantly presented in a unique box.

service, staff uniform, décor and ambience of our restaurants. This helps us to carve a

TTG: Tell us about your latest most

distinct niche for ourselves in the local mar-

exciting culinary news.

ket. For instance, our Urban Kitchen boasts themed buffet dinner nights catering to the

Let’s start with our Brunch offering. The

discerning gourmet pursuits of both Asian and

most striking feature of our upcoming

Arabic diners. Even our Orchid Lounge serves

edition of ‘Wok With Me’ brunch at Urban

an impressive selection of both Asian and

Kitchen will be the Carvery Station and

Arabic beverages throughout the day.

the Rotisserie section. Also, consumers of today are inclined to choose healthy

TTG: What are the latest foodie trends that

substitutes and pay excessive attention

you are aware of and how are you capitalising

to the ingredients used to prepare their

on them?

preferred dishes.

There have been quite a few foodie trends worth mentioning. We have realised that corporate diners have now become increasingly demanding, as they are spoilt for even greater choice today. The ‘value for money’ proposition comes to

12 October 2016

ttgmena.com

By Natalie Hami

FOCUS ON F&B

TTG: What do you feel is unique and exceptional

Great customer service and poor customer service are the two extremes that get talked about; good cus-

about your F&B offering?

tomer service does not. The key is evolving and providServing good food and beverage products and provid-

ing new trends. An easy approach that puts the guests

ing good service to your guests will not in themselves

first is the new way forward in a city that changes and

create an exceptional experience. Many food and

evolves on a daily basis.

beverage outlets do not go the extra mile to create an experience where the team members connect with the

TTG: What are the latest foodie trends that

guests during their visit.

you are aware of and how are you capitalising

Exceptional service can only occur once a team

on them?

member has created a connection with the guest. Exceptional service requires training team members to

Today, we have guests who are not only well travelled,

provide consistent above and beyond service. Excep-

but also well versed regarding the health benefits of

tional food and beverage products are the products

varied cuisines. They are exploring unique cuisine styles

that your guests want, not what you imagine they want.

and discovering novel culinary experiences.

This is how we, at Anantara The Palm Dubai Resort,

However, I believe now and in the coming years,

stand out from the rest of the food and beverage offer-

guests will want to rekindle pleasant past experiences

ings across the Middle East.

with cuisine that strikes a chord. Restaurants have shifted their focus to ‘comfort food’, evoking flavours

TTG: How is it evolving to meet the varying and

and aromas that seem to have taken a back seat. Tak-

changing needs of clientele?

ing the contemporary culinary theme forward, the collective focus is to inspire chefs to explore techniques

Customer service is about expectations. The expecta-

and local ingredients from back in the day in order to

tions that customers have today are shaped by their

revive zests that take guests back in time.

previous experiences. Hotels and restaurants need to

Director of F&B, Anantara the Palm Dubai Resort, Giacomo Puntel

TTG: What do you feel is unique and exceptional about your F&B offering?

Also, today’s consumers are inclined to choose

meet or exceed customer expectations because service

healthy substitutes while also paying attention to

is praised or criticised based on these findings.

ingredients.

meal experience. Second on the list is the food and beverage offerings, as Cavalli prides it-

own names and the guests’ names if known, to a friendly smile and eye contact.

self on great food and beverages from There are three basic elements in

our specialist chef and bartenders with

TTG: Tell us about your latest most

providing an exceptional dining experi-

their visually appealing and great tast-

exciting culinary news.

ence at Cavalli Club Dubai.

ing recipes and specials.

The first is the venue. Cavalli Club

Value for money is important to us:

We will be launching a new dinner con-

brings a whole new lifestyle concept

we have a Midnight Brunch every Sun-

cept called ‘Sushi & Bubbles’ where you

to the city and it lives true to every

day where guests can eat and drink as

can have more than 20 kinds of sushi

element of Roberto Cavalli’s signa-

much they like [at a cost] including din-

with unlimited bubbly drinks from 20:30

ture style, from the opulent décor

ner and entertainment.

till midnight at a competitive price.

and refined nightlife with the dining

Next is our exceptional service.

In addition, we will be having a rev-

experience, alongside the beautiful

The personal service from the staff

elation in our dining experience this

restaurant,sophisticated bars and

members enhances the whole Cavalli

coming season for each night, which

comfortable environment. It is a

experience. From small touches such

we will be announcing soon to the

conducive environment for the

as introducing themselves using their

public – watch this space!

TTG: What do you feel is unique and

General manager, Cavalli Club Dubai, Hayan Abou Assali

taking view and pool side seating. The cherry on the cake is Alfonso, serving a

exceptional about your F&B offering?

variety of sushi and sashimi in a most The range of culinary options that we

We make sure

offer is unique, especially having one of the renowned celebrity chef’s restaurants, Signature by Sanjeev Kapoor. This has allowed guests to experience modern Indian food. Estrellas with a beautiful skyline view, offers different promotions including

F&B manager, Meliá Dubai, Anuj Nainta

that we launch

elegant way.

TTG: How is it evolving to meet the varying and changing needs of clientele?

new concepts based

We make sure that we launch new concepts

on trends.

live kitchen in Signature by Sanjeev Kapoor,

based on trends, for example our interactive

ladies night and happy hour. Estrellas has

allows our guest to experience meals through

become the most popular lounge among

a journey of spices and recipes where a chef

our guests and locality with a breath

is working live in front of the guest.

October2016

ttgmena.com

UPDATE KUWAIT and are being built for family leisure purposes,” he said. Going hand-in-hand with the development of KIA is the augmentation of the country’s accommodation options. According to director, products and commercial, Rehlat, Amanpreet Singh there are a number of both luxury and more affordable hotels in the pipeline: Four Seasons Hotel Kuwait at Burj Alshaya, Mercure Kuwait, Hilton Olympia and Grand Hyatt. He added that Kuwait is also creating new attractions and happenings such as a waterpark on the Fahaheel coast, and adopting new summer activities and festivals. Further new hotels set to grace the Kuwait scene are the 158-room Conrad Kuwait (2019) and the

SKYWARD PROGRESS

430-room Hilton Garden Inn Kuwait (2019). The hotels will form part of an expansion project of The Avenues Mall, worth a reported $1 billion.

SOMETHING FOR EVERYONE

Kuwait is maturing into a popular tourism destination and making all the right moves. Panayiotis Markides reports

to develop this sector and

Kuwait’s decisiveness in bolstering its tourism

create a new body to drive the

product is accentuated by its tourism stakeholders'

tourism strategy. There has been considerable investment in infrastructure and attractions, ensuring that Kuwait remains appealing and accessible to all visitors.” An example of such investment is Jazeera Airways’ recent successful

uwait has long been

“Kuwait showcases a unique blend

established as a destination

awareness of who their inbound visitors are. They are therefore acting accordingly to continue to lure them to the destination. For the leisure market, hoteliers are keen to attract visitors from the GCC, as general manager, Mövenpick Hotel Kuwait, Rushdy Al Ashkar told

TTG: “Kuwait’s geographical location is considered

request to build a new terminal at Kuwait

an opportunity to attract Arab and foreign business

of traditions with contemporary

International Airport (KIA). According to the

travellers from all over the world, thanks to its Arab

to which the GCC market

life. The country is in the stage of

airline, the terminal is a solution proposed

Gulf Beach that is located alongside its northern

readily flocks to for its

rapid modernisation with new high-

to help ease the congestion at KIA, which

coast, as well as the futuristic plans to establish the

leisure breaks, as well as a hub for

rise buildings filling the skyline and

is currently operating over capacity. The

International Financial Center, which will also make

keen business travellers, providing a

large real estate projects constantly

project would represent a $46.4 million

Kuwait an important station for business people.”

world-class offering that has come to

being developed. However, it is still

investment by the airline.

be expected in the MENA region.

Al Ashkar commented to TTG that the property’s

a tradition-rich country offering

main leisure market is made up of Kuwaiti guests,

Gauging the tourism industry’s

the comfort of an old culture with

followed by Saudi visitors. He added that the hotel

success in the destination is simple.

the advancement of an innovative,

has witnessed an increase of leisure guests from

According to the Travel & Tourism

modern-day society.”

other GCC countries such as Qatar and Bahrain.

Economic Impact 2016 – Kuwait report

With the evident success of Kuwait’s

Kuwait is also expertly able to cater to the many

by the World Travel and Tourism

tourism sector, TTG spoke with

business travellers that head to its shores. Indeed,

Council (WTTC), the destination

various stakeholders in the industry in

the lucrative corporate sector is a vital component

welcomed 385,000 international

order to find out how the destination

arrivals in 2015, with the travel and

is ready to take its tourism offering to

tourism industry providing a total

the next level.

contribution of $58,649.6 million to the economy. Visitor exports (the money spent by visitors) for Kuwait reached $719 million in 2015

GEARED UP FOR THE FUTURE

Kuwait showcases a unique blend of traditions with contemporary life.

for success at properties such as Al Manshar Rotana, where the general manager of the hotel, Imad Zaboura told TTG: “Our main segments are corporate, long terms and FITs. We have made various efforts to capture them effectively, such as: summer promotions, discounted rates, Rotana Escapes packages and long-term

(forecast to grow to 8.7 per cent in

commitment rates.”

2016, according to WTTC’s data); this

With the aim of fulfilling its tourism

accounts for an average visitor spend

potential, there has been significant

Blu Hotel, Kuwait, Jubram Irahim added that

location is very close to Kuwait’s major oil and

of $1,869, highlighting how lucrative

investment poured into Kuwait’s

apart from the airport expansion to host

gas companies and the hotel ensures it visits

an industry that made up just 2.1 per

infrastructure, opening the country up

more arrivals and departures, Kuwait is also

these companies through sales calls as well as

cent of the GCC state’s GDP

to more visitors than ever.

investing in entertainment facilities such as

implementing other strategies, sure to attract

malls and other attractive activities for both

corporate clients.

has become. With these optimistic figures in

General manager, Symphony

Director of sales and marketing, Radisson

He added that Al Manshar Rotana Hotel’s

Style Hotel Kuwait, Peter Schuler

adults and children. He applauded Kuwait

mind, general manager, Jumeirah

elaborated on these investments,

Tourism Services’ efforts in cultivating the

Whether it is entertaining regional visitors with

Messilah Beach Hotel & Spa, Kuwait,

stating: “Earlier this year Kuwait’s

tourism sector through marketing and hotel

its boundless leisure offerings, or catering to

Hakan Petek described to TTG

Ministry of Information, which

offers in addition to flight packages for

corporate guests, Kuwait is making all the right

how the destination is successfully

currently oversees the country’s

tourists with various budgets. “New family

moves to ensure it delivers an unforgettable

blending tradition with modernity.

tourism sector, reaffirmed plans

resorts are being added to the current ones

experience to all who travel to the destination.

14 October 2016

ttgmena.com

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ON LOCATION ASIA

he continental giant that makes up Asia has long lured travellers from far and wide. Whether one heads to Singapore for commerce, or to Thailand for cultural

immersion, there are no shortages of attractions and experiences to be had by potential visitors. And the success that Asia’s tourism sector has traditionally achieved is only growing. CEO, Pacific Asia Travel Association (PATA), Dr. Mario Hardy

MIGHTY MOMENTUM

informed TTG exclusively: “According to UNWTO statistics, inbound travel to Asia from Africa has tripled in the past decade and increased by five times from the Middle East.“ The statistics he referred to, from UNWTO's Asia

Tourism Trends – 2015 Edition, reveal that between 1995 and 2015, total arrivals into Asia and the Pacific went from 82,114,000 to 263,994,000, with 4.1 million of these coming from the Middle East (or five per cent of the total share), showcasing how travel and tourism is a key industry that all the destinations across the continent are intent on developing. In light of the success that Asia’s tourism industry is witnessing, TTG spoke to key stakeholders across the breadth of the continent to find out more.

PRIME DESTINATIONS

Asia boasts an eclectic mix of destinations for any traveller, ensuring that it provides visitors with memorable experiences. Panayiotis Markides reports

Incentivised by its growing status on almost every traveller’s bucket-list, Asia’s key destinations are focusing on creating memorable, high-calibre

stakeholders are well-aware of the

with the completion of the Hong Kong-

The Four Seasons will open in Kyoto this

experiences.

destination’s luxury potential. Sales and

Zhuhai-Macao Bridge and the Hong Kong

autumn and a Conrad will open in Osaka

marketing manager, Dwarika’s Group of

section of the Guangzhou-Shenzhen-

early next year.” She noted that in the

director – Dubai & Middle East, Tourism Authority

Hotels & Resort, Sheba Rana Shrestha

Hong Kong Express Rail Link.” The

run up to the 2019 Rugby World Cup and

Thailand (TAT), Chalermsak Suranant, who

told TTG that guests ranging from

spokesperson added that Hong Kong is

the Tokyo 2020 Olympic Games, Japan’s

explained to TTG: “By marketing the kingdom as

Hollywood and Bollywood celebrities, to

also set to welcome new properties over

tourism is ‘booming’. Adding to this, PR

a ‘Quality Leisure Destination through Thainess’,

political leaders and the royal families

the coming two years, namely: a five-

director, Okura Nikko Hotel Management,

we are positioning ourselves as a unique nation

of various nations have stayed at the

star Kerry Hotel (a brand of Shangri-La

Ryutaro Suzuki told TTG that the

that serves the needs of luxury lovers while also

properties. The group’s portfolio boasts

Hotels & Resorts), Hong Kong Ocean

Japan-based hospitality company with

meeting their religious requirements.”

The Dwarika’s Hotel, Kathmandu, a

Park Marriott Hotel and Disney

46 hotels in Japan, 29 overseas and

family-run Boutique Heritage Hotel and

Explorers Lodge.

more on the way is promoting its ‘spirit

Highlighting this quality-driven aspect was

He added that Thailand’s superiority as a destination is emphasised specifically for MENA

The Dwarika’s Resort Dhulikhel, a holistic

travellers through TAT’s work with tour operators,

lifestyle retreat. Shrestha noted that the

Tourism Office (MGTO), Maria Helena

visiting Japan, and any of its hotels

hotels and other businesses – such as health

company aims to leverage Nepal’s direct

de Senna Fernandes enthused that the

across Asia.

centres and restaurants – to ensure that the needs

flight offering from MENA destinations to

destination’s room inventory is climbing

of Middle Eastern visitors are met.

attract guests from the region.

fast: “The Cotai area in Macau has seen

arrival wave is Taiwan, as director,

the cluster of integrated themed resorts

Taiwan Tourism Bureau, Singapore

increase and more are in the pipeline.”

Office, Arthur Hsieh informed TTG:

She shared that in late 2015, the 1,600-

“Growth in tourist arrivals has been

In the heart of South East Asia, Singapore is also taking steps to ensure visitors experience what Singapore Tourism Board (STB) has termed

NECESSARY PROGRESS

In Macau, director, Macao Government

of Japanese hospitality’ to travellers

Also riding the crest of a strong visitor

‘Quality Tourism’. Vice president and general

Being recognised as a vast land of both

room Studio City Macau opened and

strong ever since Taiwan began allowing

manager, Shangri-La Hotel, Singapore, Reto

adventure and spirituality, Asia is keen

earlier this year, Wynn Palace was

large numbers of mainland Chinese

Klauser informed TTG: “We have seen a strong

on ensuring that when visitors step foot

unveiled, adding 1,706 rooms, suites and

citizens to visit the island in 2008, and

focus on developing the high-yield business

on the continent, they have ample choice

villas. More recently, The Parisian Macao

last year Chinese visitors accounted for

traveller and the MICE attendee customer segment

in accommodation and travel is hassle-

opened its doors and features a half-

40 per cent of the total.” In order to

which represents approximately one-fifth of

free. As a result, across the continent,

scale replica of the Eiffel Tower, 3,000

accommodate these rising figures, Hsieh

Singapore’s overall visitor arrivals.“ Klauser

destinations are bolstering infrastructure

guest rooms and suites. Also in the

stated that the country aims to upgrade

noted that as STB continues to support quality

and opening new properties.

pipeline is THE 13, MGM Cotai, according

its tourism infrastructure, including

to de Senna Fernandes.

expanding the facilities at Taiwan

MICE events which bring in large numbers of

In preparation for welcoming more

high-yield visitors, MICE stakeholders will stand

guests than ever, China’s Special

to gain. Referring to the hotel’s own approach to

Administration Zones, Hong Kong and

communications manager, Japan

improving the level of hotels and easing

improving its MICE facilities, Klauser revealed that

Macau have a range of developments in

National Tourism Organization – London,

entry into attractions.

Shangri-La Singapore last year completed its $8

the works, a Hong Kong Tourism Board

Hollie Mantle conveyed that Japan is also

million refurbishment of its Tower Ballroom. In the picturesque Himalayas, although still recovering from 2015’s tragic earthquake, Nepali

Meanwhile, marketing and

Taoyuan International Airport, as well as

(HKTB) spokesperson told TTG: “Hong

witnessing an enhancement of its luxury

With countless appealing qualities,

Kong’s status as a gateway to Mainland

portfolio: “Several international luxury

Asia is playing to its strengths in order

China will soon be further enhanced

hotels have been opening up in Japan.

to attract the global traveller.

16 October 2016

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AWARENESS AUSTRALIA

REFRESHING WELCOME

ROBUST INVESTMENT While new flights into Australia’s many destinations will surely pave the way for its record-breaking arrivals to continue into 2017, the destination is ensuring that it

Australia’s easy-going charm is welcoming record numbers of visitors to its shores, as Panayiotis Markides discovers

can meet the needs of growing traveller numbers with a pipeline of developments across the board. McGrath shared with TTG that AccorHotels is Australia’s largest hotel group, and revealed how the company is set for further expansion: “Australia is undergoing its most dramatic hotel development boom, with some 100 hotels under construction or planned, and AccorHotels has

everaging a reputation the world over as a place of

Adelaide and Guangzhou, to begin as early as

over 10 hotels in the pipeline, including a number of the

intense natural beauty, modern lifestyle and safety,

December 2016.

country’s most important hotel projects.”

Australia’s tourism is going from strength to strength. In fact, according to Tourism Australia’s International

Connecting the MENA market is also paramount

Among these, McGrath noted the most significant is

for the South Australian government as Premier,

next year’s launch of the Sofitel Sydney Darling Harbour,

Tourism Snapshot for the year ending June 2016, the country

South Australia, Jay Weatherill said: “The recent

the first new build five-star hotel in the city for some 18

welcomed a 10 per cent increase in international visitors

introduction of daily flights from Qatar Airways into

years. Additionally, Brisbane will welcome a new Novotel

compared to the same period in 2015, making a total of 7.8

Adelaide has also opened connections to more than

hotel. “In November we add a Novotel in Surfers Paradise

million international visitors. According to the snapshot, both

140 destinations including 25 European cities, with

on the Gold Coast, a very popular destination for visitors

international arrivals and tourist spending are at ‘record levels’,

Qatar flights estimated to create more than 220 jobs

from the Middle East and Asia,” he added. McGrath stated

with the industry injecting $28.6 billion into Australia’s economy.

across the state.”

that further projects in the Accor pipeline include: a Sofitel

Highlighting the destination’s success with visitors over the last

AccorHotels’ McGrath explained to TTG the

in Adelaide and a Pullman and ibis properties opening

12 months until June 2016, Minister for Tourism, Major Events

significance of the MENA connections: “Dubai, Abu

at Brisbane Airport, to complement Novotel Brisbane

and Small Business, Queensland, Kate Jones recently remarked:

Dhabi and Qatar are booming and very popular as

Airport, which is already in operation.

“Brisbane and the Gold Coast had the largest international

stop-over destinations. Many Australian cities are

Heading eastwards towards Australia’s Gold Coast,

visitation numbers on record, reaching 1.17 million and 984,000

working hard to attract even more direct services

Price told TTG exclusively that the resort destination is

visitors respectively.”

with these airlines, which currently operate almost

seeing a range of high-end investment. “The $2.3 billion

6,000 flights and 2.4 million seats between the

being invested in new developments and redevelopments

Middle East and Australia. ”

along the Gold Coast will ensure the destination is well

Also commenting on Australia’s record growth, chief operating officer, AccorHotels Pacific, Simon McGrath told TTG that the driving force behind the tourism performance is an increase in

Agreeing, director – international, Gold Coast

equipped to service luxury visitors into the future.”

the number of direct flights from the Middle East and Asia to a

Tourism, Gordon Price enthused to TTG: “The

wide range of Australian destinations. As a result, Australia’s

Middle Eastern market is incredibly valuable for the

$1 billion integrated residential resort precinct, Ruby

various stakeholders have earmarked both the MENA region and

Gold Coast. Although [we receive] relatively small

- expected to be delivered by the end of 2017; a $900

China as key markets to continue the destination’s record-setting

visitor numbers from Saudi Arabia, Kuwait and the

million new Iluka development in Surfers Paradise; a

tourism performance.

UAE, these markets continue to make an important

$720 million development of Jewel by the Dalian Wanda

He revealed that among these developments are: a

contribution to the Gold Coast’s economy due to the

and Ridong Group, set to include a six-star hotel tower; a

FORGING CONNECTIONS

long stay and very high per capita spend, typical of

$503 million redevelopment of Pacific Fair to create one

With a geographical location that is hindered by being half

travelling families.”

of the largest shopping complexes (home to outlets such

way around the world for most markets, a destination such

Price divulged that the length of stay of MENA

as Tiffany’s, Louis Vuitton, Hermes and Givenchy among

as Australia must pull out all the stops to ensure that there

guests in the Gold Coast is between 25 and 40

many others); and the construction of a new six-star

are direct flights that would encourage visitors to choose the

nights. He also noted: “To leverage the return of the

hotel development is underway, due for delivery in late

destination; and the country is doing just that.

Middle Eastern market, Gold Coast Tourism recently

2017 – in time for the Gold Coast 2018 Commonwealth

partnered with Dnata and Qantas to provide special

Games. Considering the Gold Coast is already home to

return airfares and packages into the region.”

properties such as Palazzo Versace Gold Coast, these new

The country’s key cities have been forging new links to key markets in Asia – specifically to China. Highlighting the importance of the Chinese market is the recently inaugurated

According to Price, despite 2016 figures not being

developments will be in good company.

twice-weekly Hainan Airlines route from Changsha to Sydney.

yet available, feedback from the industry suggests

Also stepping up its network to China is Adelaide, as according to

that the 2016 holiday period was stronger than 2015

With record arrivals proving it is an attractive

the South Australia state government, a deal has been reached in

regarding MENA visitors, which is at least in part

destination for any visitor, Australia is marketing itself

principle with China Southern Airlines for direct flights between

due to the timing of Ramadan.

to the markets that matter most.

18 October 2016

ttgmena.com

AWARENESS AUSTRALIA

INVESTED IN SUCCESS Starwood Hotels & Resorts is currently seeing extensive

STRENGTHENING LINKS

growth in Australia with a series of upcoming projects being undertaken. Most recently, Australia’s Northern Territory Government and the hotel company recently signed an agreement for the construction of a $250 million luxury hotel on the Darwin Waterfront. The project will mark

CROWNING GLORY

Starwood Hotels & Resorts’ debut in Darwin through the introduction of its Westin brand to the Northern Territory. According to the announcement, the project is expected to create hundreds of ongoing jobs, boost tourism and become a destination in its own right.

Slated to open in December 2016, Crown

“The agreement will deliver the Government’s objective

Towers Perth is poised to bring an

to meet unsatisfied demand for luxury accommodation

unmatched level of bespoke hotel design to

in Darwin through a vibrant, integrated development

Perth, on the banks of the city's Swan River.

of world-class standard,” said Chief Minister, Northern

The hotel will boast 500 guest rooms,

Territory, Adam Giles.

suites and villas, designed by interior

Construction is slated to begin in 2017 and will be

Alitalia and Virgin Australia have

Lamezia Terme, Naples, Palermo,

strengthened their codeshare

Reggio Calabria, Turin and

architect, Michael Fiebrich, as well as a

completed by 2020. Giles enthused that the project'’s

agreement to offer Italian

Venice – in addition to the current

luxury spa facility, Crown Spa Perth, which

commencement will surpass the government’s aim to build

passengers eight new Australian

codeshared services between

boasts tailor made features including a

a $2.2 billion visitor economy by 2020 by three years.

destinations.

Rome and Milan to Abu Dhabi

giant image of an Agate stone by Italian

Further to this, Starwood’s Sheraton Hotels and Resorts

Alitalia now places its AZ code

where passengers transfer from

artist Alex Turco as a central feature in the

brand recently announced the completion of an extensive

on a range of Virgin Australia

reception area and within each treatment

$32.6 million renovation on one of Australia’s most iconic

selected flights from Sydney

room. The spa’s vitality pools are tiled

beachside resorts, the Sheraton Mirage Port Douglas.

to eight new destinations:

officer, Alitalia, John Shepley

in gold and platinum tiles, with marble

Comprising of guest rooms, suites and public areas, the all-

Adelaide, Ballina, Coffs Harbour,

said: “The expanded cooperation

showers and beautifully curtained relaxation

encompassing refresh also features the Sheraton brand’s

Gold Coast, Hobart, Sunshine

with Virgin Australia will

zones. Specially commissioned artworks

debut of SPG Keyless in Asia Pacific.

Coast, Melbourne and Perth. A

provide Italian air travellers

codeshare currently exists on

with a wider range of Australian

by Australian photographers focus on the

The remainder of Starwood’s pipeline in Australia is

one airline to the other. Chief strategy and planning

theme of water while custom designed

comprised of: Four Points By Sheraton Parramatta (March 1,

flights from Abu Dhabi to Sydney

destinations for business travel

furniture and lighting reflects the detailing of

2018); Four Points By Sheraton Sydney, Central Park (March

and beyond to Brisbane.

and holidaymakers to bring Italy

the interiors.

1, 2018); The Westin Brisbane (October 1, 2018); W Brisbane

Similarly, Virgin Australia will

The property will also be home to Crystal

and Australia even closer. And

(April 1, 2018); Aloft Adelaide (September 1, 2019); Sheraton

place its VA flight code on Alitalia

this new arrangement opens up a

Club, an exclusive lounge for hotel guests

Adelaide Hotel (March 1, 2019); Aloft Melbourne South

operated flights from Rome to

variety of Italian cities throughout

perched on the 15 floor, featuring a private

Yarra (January 1, 2019); Four Points By Sheraton Melbourne

11 Italian cities: Bari, Bologna,

the whole country for

reception area along with a separate dining

Docklands (March 28, 2017); Aloft Perth (May 1, 2017); and

Catania, Florence, Genoa,

Australian flyers.”

area, bar, terrace lounge, each boasting

The Westin Perth (January 31, 2018).

expansive views of the Swan River and

IMPRESSIVE PERFORMANCE

Perth CBD. Construction on Crown Towers commenced in 2014 and will bring Crown Perth’s total capacity to 1,200 rooms, making it reportedly the largest hotel complex in the city.

ccording to Tourism

American visitor spending

Research Australia’s

growing 20 per cent while

latest International

Chinese visitor spend was up

Visitor Survey, the tourism industry grew three times

Sydney Airport will welcome a

As of November, China Eastern

new direct China Eastern Airlines

Airlines will serve three mainland

service from Hangzhou, the capital

China cities from Sydney and

of China’s Zhejiang province, on

from mid-December it will offer

November 16. The three-times-weekly service

27 per cent. Spending by leisure visitors

faster than the broader

in particular from these

Australian economy and

important markets grew very

international visitors spent a

strongly, up 43 per cent for

record $29.1 billion over the

Chinese and 41 per cent by

year to June 2016.

American holiday makers.

The survey showed

“Australia’s tourism

that Australia’s annual

industry continues to

performance was strong with

travellers three-times-weekly

a 14 per cent or $3.6 billion

attract record numbers of

services to Nanjing and

increase in spending over the

international visitors,” said

12 month period.

Minister for Trade, Tourism

will be operated by an A330-200

14-times-weekly services

aircraft with 234 seats.

to Shanghai.

The US and China led the growth in yield, with

January 2016

ttgmena.com

and Investment, Australia, Steven Ciobo MP.

SPOTLIGHT RESPONSIBLE TOURISM

INSPIRING ACTION As the world slowly but surely wakes up to the importance of protecting not just the planet but also the people, animals and cultures that co-exist upon it, responsible tourism is gathering speed and momentum within the travel and tourism industry, with increasing numbers of tourists seeking it out, and growing numbers of services and providers working to see the sector evolve. Here, senior director, World Travel Market, Simon Press discusses the World Responsible Tourism Awards with Emily Millett, commenting on the innovation of the niche and the role of the awards in promoting this important part of the industry

TTG: What is the key motivator behind the World Responsible Tourism

the employment of people with disabilities

Awards at WTM London and how does the initiative benefit responsible travel

and socially excluded groups a core part

around the world?

of its business model; a tour operator democratising tourism by pioneering the

The World Responsible Tourism Awards are the leading awards in responsible

‘Buy one, Give one’ concept in travel;

tourism, with the most rigorous judging. The awards are designed to highlight

one of the world’s most iconic hotels

best practice within the responsible travel and tourism industry, recognising those

with a successful programme to rescue,

companies leading the way and inspiring others in the industry to follow suit.

rehabilitate and re-release adult sea turtles; and a tourism business offering

TTG: Have you seen an increase in the popularity of responsible tourism

migrant-led city tours to foster greater

recently? If so, why do you think that is and which groups are most attracted

understanding between locals, tourists and

to this form of travel?

migrant groups.

The quality of the entries improves every year which makes the awards even

TTG: Why is responsible tourism

harder to judge. The number of attendees to the wider responsible tourism

important today and how do you see the

programme at WTM London continues to increase every year, showing the hunger

industry growing and evolving in the

from the industry to adopt the latest responsible tourism practices.

coming years?

Responsible tourism is growing in popularity amongst all age groups and types of holidaymakers. Now that the world is coming out of the global financial downturn,

It is 20 years since responsible tourism

holidaymakers want to make sure they are not damaging the environment but

came on the agenda, with South Africa

rather helping the local communities they are visiting.

making it a key pillar of its tourism

The number of attendees to the wider responsible tourism programme at WTM London continues to increase every year.

strategy. It is also 10 years since the first

everybody must benefit from

TTG: What trends are currently being seen in responsible tourism and

World Responsible Tourism Day took place

tourism and the environment

how are the World Responsible Tourism Awards at WTM London responding

at WTM London.

must be protected. This

to them?

Over the past 20 years we have seen

growth will be spurred on

responsible tourism rise up the agenda,

by innovation as the World

The key trend is an enhanced amount of innovation in the sector. Companies are

it is now central to many organisations’

Responsible Tourism Awards at

really focusing on their responsible tourism policies and offerings. This is seeing

and countries’ strategies. This importance

WTM London will demonstrate

a high level of innovation, for example one of India’s largest hotel chains making

will only be cemented in the future as

this year.

20 October 2016

ttgmena.com

ANALYSIS RETAIL TOURISM

LEADING THE WAY Made up of 11 impressive shopping villages, Value Retail is a formidable entity within the world of shopping. Speaking exclusively to Tatiana Tsierkezou, the company’s group tourism director, Marcelo Molinari outlines news, tactics and trends TTG: What’s new in the world of

French word ‘l’atelier’, a designer’s workshop or

Value Retail?

studio, this new boutique brings together renowned

savings thanks to the Villages’ partnerships with Etihad Airways and

luxury names, as well as an engagement ring and

Qatar Airways.

Value Retail now operates 11 Villages – nine

loose-stone selection.

Our guests can take advantage of a number of travel and tourism

If you are an Etihad Guest member, you can earn miles when you

in Europe and two in China. The most recent

Value Retail continues to provide guests with new

shop at any of the Villages, while as a Qatar Airways Privilege Club

opening was Shanghai Village in May 2016 in

experiences throughout the year and as part of this,

Member you can earn Qmiles in any of the nine Villages in Europe.

China, located adjacent to Shanghai Disney

we launch various marketing and tourism campaigns,

In addition, the Villages have also collaborated with the world’s

Resort. This is another exciting opening for

many of which are designed specifically for Middle

most sought-after hotels – such as Hilton Worldwide – as well as

Value Retail and reflects our continuing growth.

Eastern guests. For example, we celebrate Ramadan

five-star boutique hotels located in major European cities – to offer

The Collection of Villages by Value Retail has

and Eid in Europe, offering special promotions and VIP

guests exclusive deals and additional VIP services.

experienced strong year-on-year growth since

hospitality services for our visiting guests.

Bicester Village opened in 1995 and pioneered the concept of shopping tourism. Value Retail recently unveiled its Fall/

TTG: What customer trends have you been witnessing this year?

Winter 2016 campaign featuring a new creative collaboration with legendary photographer

Accessories are a big trend at the moment, which

Ellen von Unwerth. The high-fashion campaign

is particularly good for those wanting to express

celebrates the Collection of Villages across

their individuality while remaining true to their style.

Europe and showcases vibrant, standout styles

The Villages present thousands of accessories from

that can be found at the Villages this Fall/Winter.

the world’s leading brands; across the Collection of Villages, there are more than 200 handbag and

TTG: How are you working to keep your retail portfolio fresh and exciting?

accessories boutiques. Guests are also not only shopping for themselves but love picking up gifts for friends and family,

Apart from regularly receiving fresh new pieces every week in the more than 1,000 boutiques of leading international brands across the

particularly during Eid. The Middle Eastern consumer is similar to that of the European customer – sophisticated and selective.

Collection, the Villages also regularly welcome pop-ups by emerging designers and exclusive

TTG: Do you work with any tourism entities?

concept boutiques. Guests can shop for local unique brands and bring home pieces that no one

Absolutely. With more than 400 global tourism

else will have in the Middle East. For example,

partnerships including airlines, luxury hotels, payment

L’Atelier in Bicester Village is the Collection

services and luxury travel providers, guests can rest

of Villages’ first multi-brand luxury watch and

assured that Value Retail will take care of them from

jewellery offering. Taking inspiration from the

the moment they leave their homes.

REFINING RETAIL IN DUBAI

ith nearly 1,579,351m2

adding to the existing 92,903m2

location, retail offerings, design or

of retail space either

at the mall. It now has more than

architectural themes.

in operation, under

400 shops and restaurants as well

“We continue to work with retailers

development or in the pipeline,

as a host of entertainment options,

both at home and overseas to

Nakheel, Dubai’s well-known master

and more on the way with further

bring new brands to Dubai. We also

developer, has been keeping busy

extensions in the next three to five

continue to see high interest from

this year with numerous new projects

years. In addition, a link between the

retailers before we launch our malls

at the popular Ibn Battuta Mall.

Dubai Metro and the mall is also now

for lease,” he added.

Speaking exclusively of these developments to TTG was director,

open. Our first hotel at Ibn Battuta will open this month (October 2016).”

In order to entice visitors from all over the UAE and overseas, Nakheel

Nakheel Malls, Omar Khoory:

Khoory explained that all of

“Nakheel recently opened a

Nakheel’s existing and upcoming

Tourism as well as the company’s

27,870m extension at Ibn Battuta,

malls are unique in terms of

own hotel partners.

22 October 2016

ttgmena.com

closely collaborates with Dubai

PEOPLE ON THE MOVE

has appointed Ayman Ashor to the post of general manager. Ashor has been with Rotana since 2014 and prior to his new appointment he was the general manager of Centro Capital Centre Abu Dhabi. He has worked with international hospitality chains in Egypt, the Netherlands and Germany.

Possessing international work experience that spans more than 30 years in the upscale hospitality and luxury retail industries, Jean-Gabriel Pérès joins the team at Kerzner International Holdings as president and CEO. Previously the outgoing CEO of Mövenpick Hotels & Resorts, Pérès has overseen the daily operations of the 16,000staff hotel management company for 17 years.

CORPORATE DIRECTOR OF REVENUE MANAGEMENT & E-DISTRIBUTION

The largest integrated theme

In an effort to develop its

park destination in the re-

strategy and implement

gion, MOTIONGATE Dubai

growth plans, TIME Hotels has

has welcomed John Hallen-

announced the appointment

beck as general manager. He will oversee all aspects of the theme park’s day-to-day operations. Originally from the US, he brings more than 25 years’ experience in theme park operations to his role, having worked with Universal Studios theme parks worldwide.

TIME HOTELS

Arjaan by Rotana Dubai

LAURENT BARELIER

GENERAL MANAGER

PRESIDENT AND CEO

MOTIONGATE DUBAI

GENERAL MANAGER

JOHN HALLENBECK

JEAN-GABRIEL PÉRES

KERZNER INTERNATIONAL HOLDINGS

ARJAAN BY ROTANA DUBAI

AYMAN ASHOR

of Laurent Barelier as its new corporate director of revenue management and e-distribution. His career has included senior management roles with InterContinental in Athens, Greece, as well as AccorHotels and Wyndham Hotel Group in Dubai.

PICTURE PERFECT With its launch just around the corner, Bollywood Parks Dubai teams up with Shahrukh Khan to shoot the high speed chase scenes for its immersive 3D ride, ‘Don: The Chase’ set to premier at the opening of Bollywood Parks Dubai on October 31.

Ajman Tourism Development Department organises city sightseeing tours for around 400 students of Ajman University.

Creta Maris Beach Resort holds a ‘Traditional Harvest’ day, as part of the events organised by the resort, in the context of its participation in the project FUTOURIS: Connecting sustainable Winegrowing with the Hospitality services in Crete, 2016-17.

Nakheel expresses thanks and gratitude to Sheikh Mohammed Bin Rashid Al Maktoum during his visit to Cityscape Global with an appreciation plaque containing the signatures of Nakheel management and staff.

Etihad Airways teams up with renowned Indian fashion designer, Manish Malhotra, to showcase the artiste’s latest collection at the Lakmé Fashion Week in Mumbai.

Al Faisaliah Hotel scoops the award for Saudi Arabia’s Best Hotel Spa 2016 at the World Spa Awards.

Picture perfect 24 October 2016

Bahrain’s flag carrier, Gulf Air takes part in the 2nd annual DME Runway: an aviation haute couture show organised by Moscow Domodedovo Airport.

A visual tour of recent events in the region ttgmena.com

SOCIAL HUB

Our Team

SOCIAL MEDIA HIGHLIGHTS: PURE LIFE EXPERIENCES In culture-fueled Morocco, the 2016 edition of Pure Life Experiences took place from September 12-15. The annual event unites the movers and shakers of the high-end experiential travel industry, and provides an ideal platform to build relationships and conduct business. Here are some of the event’s highlights.

GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003

PURELifeExperiences @PURE_theshow We're flying the flag for experiential travel today#ChangeWorlds

EDITOR Natalie Hami NHami@ttgmena.com D: +357 24 803022 MEDIA REPORTER Panayiotis Markides PMarkides@ttgmena.com D: +357 24 803024 DIGITAL CONTENT CREATOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 CREATIVE DIRECTOR Edward Beales E-COMMERCE MANAGER Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

PURELifeExperiences @PURE_theshow PURE Award for Mindful Design goes to @Homokilodge #ChangeWorlds

PURELifeExperiences @PURE_theshow "Mobile is no longer a technology: it's a human behaviour." Ashley Smith, Facebook #ChangeWorlds

E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077

PURELifeExperiences @PURE_theshow PURE Award for Transformational Travel goes to @GreatPlainsConserv #ChangeWorlds

PURELifeExperiences @PURE_theshow "37% of the world are aspirationals and they are willing to vote with their dollar." #ChangeWorlds

PURELifeExperiences @PURE_theshow PURE Award for Contribution to Experiential Travel goes to Roque Sevilla #ChangeWorlds

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