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24 - 27 April 2017 T H E B U S I N E S S O F S E L L I N G T R AV E L
Destination ABU DHABI Refining its international appeal
Spotlight HONG KONG Accessible, trendy and cultured
SENSE OF FREEDOM Switzerland's tourism movers and shakers work to capitalise on the country's picture perfect natural assets
MARCH 2017
ISSUE 304
Update TURKEY Meeting local unrest head on
Focus On EGYPT A round up of developments
CONTENTS > YOUR GUIDE 04
NEWS & CALENDAR
10
INTERVIEW
THE BEST SEASON pring has arrived and we’re loving it here in Cyprus! The grass is green,
14
DESTINATION ABU DHABI
colourful blossoms line the tree branches, the birds are singing and we at TTG MENA all have a spring in our step.
18
UPDATE TURKEY
This particular time of the year signifies the coming-to-life of nature, but also signifies the coming-to-life of meetings,
20
ON LOCATION SWITZERLAND
events and exhibitions on a regional and international scale. It is, indeed, the busiest time of the year for us all!
24
What with ITB Berlin, the Arabian Travel
SPOTLIGHT HONG KONG
Market and numerous other extremely important events happening, we’re all
26
A LETTER FROM... ‘Spring is the time of plans and projects.’ – indeed!
hard at work with preparations and
FOCUS ON EGYPT
arrangements to ensure a smooth sailing Q2.
28
I would like to take this opportunity
PEOPLE ON THE MOVE
to wish you all the best of luck on your business endeavours this month!
29
And in the words of Tolstoy:
SOCIAL HUB
Tatiana Tsierkezou
TTG MENA Editor
A SUMMER TREAT
Presenting its customers
opportunities to further expand our network
with new options during the
and offer our passengers more options to
summer season, from June to
travel, especially for the summer holiday
September 2017 flydubai will
season. These popular new routes will
be offering flights to three
complement our existing comprehensive
new cities.
network and will be a gateway to explore this
These include three-timesweekly services to Batumi in
part of the region” GCC nationals travelling to these cities do
Georgia, two weekly flights
not require a visa, and UAE residents will be
to Qabala in Azerbaijan and
granted visas upon arrival.
two weekly flights to Tivat in Montenegro. Remarking on the enhanced
“We would like to thank the authorities in Azerbaijan, Georgia and Montenegro for making it easier for the residents of the
destination portfolio was CEO,
UAE and the GCC to visit these countries
flydubai, Ghaith Al Ghaith:
by facilitating their visa requirements,” Al
“We continue to look for
Ghaith added. March 2017
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3
NEWS
Exhibition
AVIATION AND ACCOMMODATION
Calendar
MARCH 1-2 MICE Arabia & Luxury Travel Congress Dubai www.mice-arabia.com
Travelport has signed a multiyear, full-content agreement with
MARCH 8-12 ITB Berlin, Germany www.itb-berlin.de/en •
Flynas, Saudi Arabia’s budget carrier, making the airline’s inventory, branded fares and ancillaries accessible to over 68,000 travel agencies across 180 countries, through Travelport’s
Qatar Airways has partnered
Club AccorHotels will be able to
with AccorHotels to bring
convert their points into Qatar
reciprocal benefits to members
Airways Privilege Club Qmiles,
across Qatar Airways Privilege
to redeem flights to over 150
Club and Le Club AccorHotels.
destinations.
For the first time, Qatar
“Qatar Airways Privilege
Airways Privilege Club members
Club is delighted to partner
can convert their Qmiles into
with Le Club AccorHotels to
Le Club AccorHotels points to
provide members with even
redeem accommodation at over
more opportunities to earn and
Flynas will be able to effectively
3,400 hotels and resorts within
redeem their Qmiles,” remarked
the hotel group’s worldwide
vice president, customer loyalty
promote its products and services.
network.
and relationship management,
Travel Commerce Platform. Through this new partnership,
Furthermore, members of Le
4 March 2017
Qatar Airways, Dr. Ian Di Tullio.
MARCH 14-16 MITT, Moscow, Russia www.mitt.ru/en-GB • MARCH 29-31 COTTM, Beijing, China www.cottm.com • APRIL 4-6 The Hotel Show Saudi Arabia, Jeddah, KSA www.thehotelshowsaudiarabia.com • APRIL 4-6 WTM Latin America, São Paulo, Brazil www.latinamerica.wtm.com •
•
TTG MENA will be available at these shows
NEW ENTITY IN MARRAKECH
Dedicated to development,
growth, offering first-class products in
IBEROSTAR Hotels & Resorts
major tourist destinations. Marrakech is
will be inaugurating the remodelled
unquestionably one of the most attractive
IBEROSTAR Club Palmeraie
tourist options in North Africa.”
Marrakech in April 2017. The property is located 15 minutes
The property will offer various F&B options and will feature contemporary
from Marrakech’s Medina quarter
facilities including the SPA Sensations
and is home to 318 rooms, grounds
wellness centre, offering a range of
spanning 110,000m and three state-
beauty treatments, massages and
of-the-art swimming pools.
a sauna.
2
CEO – EMEA, IBEROSTAR Hotels &
Adults and children can also enjoy
Resorts, Aurelio Vázquez commented:
the hotel’s STAR Fit & Fun programme,
“The opening of this hotel is further
with cookery activities, sports including
proof of the chain's commitment
tennis, golf or fitness, hot air balloon
to its expansion strategy and its
or camel rides, as well as exciting live
determination to focus on sustained
performances.
ttgmena.com
NEWS
REINVENTING AN OMANI GEM
LUXURY BOUTIQUE AT HIA
HOSPITALITY AND WELLNESS
Q
atar Duty Free has partnered with luxury French-
Al Bustan Palace, a Ritz-Carlton Hotel in
Italian brand , Moncler, for the first permanent
Oman has announced
Moncler boutique in the Middle East, at Hamad
plans for an extensive
International Airport (HIA).
renovation project,
The boutique will entice duty free shoppers with the
which is scheduled
brand’s latest collections for both men and women.
to commence this
“I am delighted to extend our partnership with leading
spring and will reach
luxury and lifestyle brand, Moncler, to open a dedicated
completion in
brand boutique inside our award-winning, five-star airport,”
early 2018.
said senior vice president, Qatar Duty Free, Luis Gasset.
Creative design
“Moncler is known for its commitment to providing In addition, the hotel’s
Dubai’s Emaar Hospitality
well-connected meeting
Group has shed light on a
rooms, a swimming pool
exceptional style and quality, and it is this commitment to
new value-lifestyle hotel,
with a sundeck, a 24-hour
be overseeing
recreation and fitness centres will
excellence that complements the Moncler and Qatar Duty
Rove Healthcare City, which
gym and a 24-hour self-
the project, which
be upgraded with state-of-the-art
Free partnership.”
is set to appeal to both
service Laundromat.
includes the complete
equipment.
firm, WATG, will
refurbishment of the
General manager, Al Bustan
property’s 200 guest
Palace, a Ritz-Carlton Hotel, Katrin
rooms and 50 suites;
Herz spoke of the renovation
Moncler is known for its commitment to providing exceptional style and quality.
the resort’s main guest project: “Al Bustan Palace is arrival porte cochere;
an enduring symbol of the rich
meetings and events
traditions of Omani hospitality,
spaces; the lobby
and following the restoration,
lounge; the grand
the Palace will be revealed as a
ballroom; and the all-
repository of local culture and
day dining restaurant.
traditions.”
business and leisure guests,
“Rove Healthcare City
as well as wellness tourists.
is a unique property that
The property is located
the business community
International Airport and
and visitors to the
will feature 286 rooms – 30
Dubai Healthcare City
per cent of which will be
and the surrounding
interconnecting rooms for
neighbourhoods,"
families.
commented chief operating
Key offerings include complimentary WiFi access,
March 2017
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caters to the needs of
10 minutes from Dubai
officer, Emaar Hospitality Group, Chris Newman.
5
NEWS
SUCCESSFUL SEASON AHEAD cooking stations. Meanwhile, ensuring a memorable stay, a variety of themed evenings take place each week,
SPORTS FOCUS AT ATM
including the special ‘Black & White’ gala dinner. And to make evenings extra special, the hotel’s animation team is on hand to curate a range of shows and parties,
Sports tourism is set to
are forecasted to contribute
while the Blue Dolphin nightclub makes
be a focus at this year’s
towards achieving the country’s
for the perfect end to a perfect day.
edition of the Arabian
plans to entice 20 million
Travel Market.
visitors to Dubai by 2020 and
Hotel can make the most of indoor and
7.5 million to Abu Dhabi
outdoor sports facilities, including 10
by 2030.
clay tennis courts. Available activities
Data from the World Travel and Tourism Council revealed that
Meanwhile in Qatar,
Those visiting the Aldiana Beach
include archery, diving, sailing, surfing,
P
sports generates 25 per
additional visitors could push
cent of all tourism receipts
the growth of the travel market
worldwide, with 76 per
from values of $4.9 million in
cent of trips planned
2016 to $10.2 million in 2025,
around sporting events.
at a CAGR of eight per cent.
and offers complimentary WiFi, a kindergarten for children,
offers massages, facials, manicures
This growth will peak in 2022
taxi services and exciting excursions upon request.
and pedicures at attractive prices.
the additional visitor
at $13.2 million, when the Gulf
At the ready to tantalise taste buds, the Aldiana
numbers generated by
state hosts the 2022 FIFA
restaurant serves up a delicious buffet breakfast as well
Jacuzzi, steam room and an
major sporting events
World Cup.
as delectable lunches and dinners with impressive live
indoor pool.
In the UAE specifically,
opular among the German market visiting Cyprus,
kite surfing, water sports, basketball,
Aldiana Beach Hotel in Alaminos Village is gearing
beach volleyball, cycling and aerobics
up for yet another successful tourist season.
classes. As well as a gym, the property
The four-star, all-inclusive resort is home to 322 rooms
is home to the Welldiana Centre, which
March 2017
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Other hotel facilities include a sauna,
7
NEWS
NEW HOTEL AT IBN BATTUTA MALL
Dubai-based Nakheel recently inked
vision,” commented chairman,
a management agreement with Minor
Nakheel, Ali Rashid Lootah.
Hotels for a 372-room property at Ibn
“We are delighted to wel-
Battuta Mall.
FAIL-SAFE SYSTEM
come Minor and the AVANI
The 18-storey hotel will be managed
brand to Ibn Battuta Mall,
under the AVANI Hotels & Resorts
which, with over 20 million vis-
Dubai Airports has introduced an Intelligent
brand and will feature a number of
itors a year, is one of Dubai’s
Traffic System (ITS) at Dubai International
facilities including a pool, spa, gym, an
leading tourist destinations,”
(DXB), which optimises the coordination
all-day dining outlet, coffee shop
he concluded.
of buses used to shuttle passengers
and more.
AVANI Ibn Battuta will rep-
“Today marks yet another key
resent the second Nakheel
It is another world first for DXB.
from Terminal 2 departure gates to their respective aircraft.
milestone in our commitment to en-
property at Ibn Battuta Mall.
hancing and diversifying Dubai’s hotel
Upon its launch, it will join the
Dubai Airports’ DXB Plus programme, which
which in turn reduces wait times for departing
offering by bringing new, reputable
372-key Premier Inn, which
aims to enhance capacity at DXB to 118 million
passengers.”
international hospitality brands to the
opened its doors to the public
by 2023.
emirate, in line with the Government’s
in 2016.
MORE KEYS IN SALALAH
This new technological initiative falls under
automated solution to coordinate bus scheduling,
Improving efficiency, the ITS ensures that
Senior vice president, development, Dubai
buses are fully utilised by increasing the average
Airports, Bryan Thompson commented on the
number of passengers per bus trip from 40 to
advancement: “It is another world first for
over 60. It therefore reduces the number of bus
DXB. It is the first time this technology has
trips by 20 per cent, which also reduces fuel burn
been implemented and used in this manner.
and emissions, and alleviates congestion during
The system is fail-safe, and provides a fully
peak operations.
FROM DOHA TO NEW ZEALAND Muriya, based in Oman, has concluded a room expansion
Qatar Airways has marked another milestone by launching
better connections to ex-
project at the four-star Fanar Hotel & Residences in Salalah,
record-breaking Auckland, New Zealand services.
citing business and leisure
which now boasts an additional 84 keys. This development pushes the total number of rooms at Muriya’s Salalah Beach development close to 800. In order to facilitate the 84 new rooms, Muriya constructed
The very first 17-hour flight – one of the world’s longest
destinations in Europe and
commercial flights – was greeted at Auckland Airport with
the Middle East,” stated
a traditional water cannon salute. Aboard the aircraft was
Al Baker.
group chief executive, Qatar Airways, HE Akbar Al Baker, who
The daily route to Auck-
a new building connected to Fanar Hotel & Residences, which
was welcomed by New Zealand’s Minister of Trade and State
land will be served by a
mirrors the luxurious interior design of the property and
Owned Enterprises, Todd McClay, and chief executive, Auck-
Boeing 777 featuring a
houses a rooftop bar and a fine dining outlet. The hotel is now
land Airport, Adrian Littlewood.
two-class configuration,
home to 302 rooms.
“The launch of our new service to Auckland is an important
with 42 seats in business
milestone for Qatar Airways as we expand both in the region
class and 217 seats in
and globally across our network, providing more options and
economy class.
NEW MOTOR CITY BRANCH
D
ollar Rent A Car recently celebrated the launch of its 26th branch in Motor City, a self-sufficient city in
Dubailand, home to entertainment, dining, leisure, retail, residential and commercial offerings. Enthusing on the new opening was general manager – UAE and Oman, Dollar Rent A Car, Marwan Al Mulla:
“Dollar Rent A Car is proud to announce the opening of our new branch in Spinneys Motor City, which will provide convenient car rental services to customers living in the neighbourhood. Again, our aim is to give the most efficient and cost effective service to our customers, both the local market and the international tourist.” Situated in Spinneys Motor City, the new branch offers an eclectic fleet of vehicles, complemented by great service. Throughout 2017, Dollar Rent A Car will work to increase the number of locations across the UAE as part of its expansion plan.
8 March 2017
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Our aim is to give the most efficient and cost effective service.
INTERVIEW TTG: How has the new Metropolitan Hotel Dubai been received since its recent re-launch in a new location? Please share a bit about the Metropolitan Hotel Dubai's ethos. The new Metropolitan has been very well received. The hotel sets itself apart as it is one of the few hotels in Dubai with a strong history and connection to the city. In addition, it offers a comfort factor by aiming to be the local neighbourhood hotel, with a relaxed and modern feel, and restaurants that everyone loves. The new Metropolitan has modernised its look and feel. In the rooms and meeting spaces you will find the latest technology and all the convenient amenities for a business and leisure traveller. Our F&B outlets have also adapted by keeping some favourite dishes with a modern twist on the original recipe and presentation. The new Metropolitan caters to the neighbourhood – with its central location and the restaurants, it aims to be great value for money and everyone’s home away from home.
TTG: Why was it important to keep the name and identity of the property instead of introducing a whole new hospitality concept to Dubai? When the Al Habtoor Group founding chairman, Khalaf Ahmad Al Habtoor closed the original Metropolitan, he made a promise to the city and the fans of the hotel to bring back the property as well as the favourite outlets, Red Lion and Don Corleone. Many UAE and Dubai residents will have fond memories of the original hotel, and we felt it was important to keep the connection with the history of the original property and the restaurants that everyone knows and loves. Both The Red Lion and Don Corleone outlets had large followings when they closed. We have seen a great number of guests who used to visit the original outlets express their joy when we reopened. In The Red Lion you will find the original bar, which we had preserved. It is now over 33 years old and has been
KEEPING A PROMISE
restored. The Don Corleone restaurant has retained the iconic checkered red tablecloths and boasts a similar layout to the original.
TTG: How do you predict Dubai’s tourism industry will develop over the next decade? How do you feel Dubai’s tourism product stands out in the GCC and why is it such a unique destination? Dubai is always beaming with energy and will continue to grow in the coming years. The city offers high-quality
Keeping its word to the city of skyscrapers, Al Habtoor Group relaunched the Metropolitan Hotel Dubai at the very end of 2016, in a new location, following the demolishing of the original 1979 property in May 2013 to make way for the innovative Al Habtoor City. Sharing all with Tatiana Tsierkezou, the property’s general manager, Sanjay Luthra, speaks of the unique relaunch
products and a great location. This, along with the strong guidelines set by the Department of Tourism and Commerce Marketing, guarantees that our property operates as per world-class standards.
TTG: Share a bit about yourself and tell our readers how you got into hospitality. I was born into a hospitality background. My family owned hotels in India and I have always had a connection with the hospitality industry. My passion for my job and the industry comes from my passion of making people smile. As the general manager of the hotel I get to bring joy not only to our guests but also to our incredible staff.
10
March 2017
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ibar
DESTINATION ABU DHABI
INSTINCTIVELY AGILE Gracefully dodging any obstacle in its path, reflecting the dexterity and precision of the mesmerising falcon, Abu Dhabi continues to build tourism momentum and intensify its international appeal. Tatiana Tsierkezou writes
aving the way for further tourism excel-
share [continues]. Abu Dhabi’s business
We have had to adapt to the market to remain competitive
lence, the UAE capital achieved record
and leisure sectors are changing rapidly
and we will continue with this strategy to ensure we remain
results in terms of hotel guests in 2016,
and we have to adapt constantly.”
ahead of our competitors until the market stabilises.”
However, regardless of the fact that
Tannous explained that the property is facing an uncer-
tors throughout the course of the year – repre-
Tsolakou’s property was confronted with
tain 2017, and is therefore working hard to offer something
senting an impressive eight per cent jump on 2015.
various obstacles, including a decrease
truly bespoke, relevant and niche to stand out among Abu
in the Russian market and increased
Dhabi’s fierce competition.
having welcomed over 4.4 million visi-
Despite various factors that understandably
“It’s all about being able to quickly adapt to market
impacted travel in the region last year, including
competition within the city, occupancy
low oil prices, currency fluctuations and regional
levels stood at a healthy 80 per cent and
changes and delivering exceptional end-to-end experiences
unrest, Abu Dhabi concluded the year on a strong
key markets such as Saudi Arabia and
to the travellers,” she said.
note, having weaved its way around any potential
Germany showed a heightened interest.
As well as the remarkable increase in hotel guests in 2016,
Also reflecting on the previous year
acting executive director – tourism sector, Abu Dhabi Tour-
Speaking of the results was general manager,
was director of sales and marketing, Yas
ism & Culture Authority (TCA Abu Dhabi), Sultan Al Dhaheri
Khalidiya Palace Rayhaan by Rotana, Eleni Tsola-
Viceroy Abu Dhabi, Paula Tannous: “De-
explained to TTG that statistics across guest nights, average
kou: “It was definitely a challenging year and many
spite a tough market, 2016 was success-
length of stay and revenues also presented strong results,
of these challenges faced in 2016 will continue
ful for us and we managed to maintain
with more than 12 million guest nights recorded.
into 2017 as the race for scale and gaining market
our market position in challenging times.
hardships and challenges.
14 March 2017
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“These exceptional results demonstrate the emirate’s
DESTINATION ABU DHABI growing international appeal, as well as our on-
the planned Saadiyat Island Cultural District. This will
going successes in positioning Abu Dhabi as a
be home to the world’s largest single concentration
distinctive global destination built on unique expe-
of premier cultural assets – including the Louvre Abu
riences, rich cultural heritage, as well as unlimited
Dhabi, Zayed National Museum and the Guggenheim
opportunities for family leisure and MICE events,”
Abu Dhabi, so there is already much to see and do, and
Al Dhaheri said.
also, much to look forward to.”
“Our primary overseas markets continue to perform well. Moving into 2017, we remain committed to expanding our outstanding tourism and cultural assets to inspire growth in the tourism sector, leveraging support from key partners across the industry to create new opportunities for international visitors and secure the highest standards of hospitality, business and leisure facilities,” he added.
SENSE OF PLACE
He added that further enticing international and
Abu Dhabi is really gearing up fast to be one of the world’s top destinations.
regional tourists is Abu Dhabi’s year-round schedule of high-profile sporting, cultural and family friendly events.
WHAT’S HAPPENING?
So how are the city’s industry movers and shakers working together to further refine Abu Dhabi’s already flawless offering? Tsolakou of Khalidiya Palace Rayhaan by Rotana shared her opinion: “Abu Dhabi’s commitment to
But what is it exactly that entices international vis-
developing its entertainment offerings, as well as con-
itors to the emirate? And what makes it so unique
tinued investment in airline infrastructure, is expected
among the UAE’s charming collection of cities?
to stimulate visitor numbers. Among the anticipated
Answering TTG’s question was head analyst of
major demand generators is the Warner Bros. theme
the home-grown Jannah Hotels & Resorts, Javier
park, scheduled to open in 2018. Other high-profile
Jo: “Cultural, friendly and a sense of community
developments, such as the Louvre Abu Dhabi, which
are the first three things that come to mind. Abu
should open in H2 of 2017, will also play a part in in-
Dhabi is a toned-down version of Dubai, where
creasing the emirate’s visitor numbers.” Also reflecting on the fast-paced development of the
guests get to experience the sense of local culture
emirate’s tourism product was cluster general man-
in a tranquil environment. “Abu Dhabi is continuously progressing its tour-
ager, Radisson Blu and Park Inn by Radisson Abu Dhabi
ism development, apparent in its landmark attrac-
Yas Island Hotels, Guido Bayley, who expressed his an-
tions including Ferrari World, Sheikh Zayed Grand
ticipation for a game-changing transport development
Mosque, Yas Waterworld, Yas Marina Circuit,
on Yas Island.
championship golf courses, to name a few. Need-
He told TTG: “With Yas Island signing a deal with
less to say, the emirate has become an upmarket
SkyTran, promising its visitors to soon be transported
destination for discerning travellers looking for
around the island by levitating pods at speeds of up to
unique experiences only Abu Dhabi can offer.”
241 kilometres an hour, it is enough to say Abu Dhabi
Jo additionally explained that the expansion of
is really gearing up fast to be one of the world’s top
routes by Etihad Airways and other airlines into
destinations. Furthermore, with the extension of Abu
the capital city has fuelled more competitive rates,
Dhabi International Airport and the Dubai Expo 2020,
which has, in turn, attracted a wider market mix of
the momentum only increases.”
travellers.
Bayley additionally touched upon further exciting
Meanwhile, TCA Abu Dhabi’s Al Dhaheri ex-
projects, including the Saadiyat Cultural District
plained that the reasons for the UAE capital’s
project, which will cater to the needs of culture junkies,
popularity are many.
and the CLYMB project, scheduled to launch in 2018
“We are offering a destination of distinction with
at Yas Island. CLYMB, a new and exciting extreme
three diverse destinations for visitors in just one
sports attraction, will be home to an impressive
emirate - Abu Dhabi city, the UAE’s capital; Al Ain,
climbing wall and will feature adrenaline-fuelled indoor
the emirate’s heritage heartland; and Al Gharbia,
skydiving.
the emirate’s Western Region, where the desert
And finally, yet another ground-breaking tourism
meets the sea, to offer visitors a chance to delve
development, implemented by the incredibly proactive
into Abu Dhabi’s rich history and culture.”
TCA Abu Dhabi, is the launch of the ‘Your Extraordi-
Al Ain, known as the ‘Oasis City’, is one of the
nary Story’ campaign.
world’s oldest, permanently inhabited settlements
The worldwide promotional campaign aims to en-
and is home to several UNESCO World Heritage
courage visitors to experience Abu Dhabi’s ‘extraordi-
Sites, forts and palaces.
nary stories’, promoting the city as an ideal option for
In contrast, Al Gharbia offers desert adventures
experiential travellers.
among the sand dunes of the Empty Quarter and
“This campaign has already achieved incredible suc-
the wildlife attractions of Sir Bani Yas Island. The
cess, sharing the emirate’s unique appeal and identity
home of the Arabian Wildlife Park has more than
to domestic audiences and in the Authority’s key
130,000 free-roaming animals including cheetahs,
overseas target markets of Saudi Arabia, the UK Ger-
giraffes and highly endangered Arabian oryx, and
many, China, India and the USA,” Al Dhaheri concluded
offers visitors an experience like no other in
to TTG.
the country. Touching upon the emirate’s commitment to
Like the native peregrine falcon, Abu Dhabi’s travel
culture, Al Dhaheri said: “This is epitomised in
and tourism industry soars to ever-greater heights. March 2016
ttgmena.com
15
DESTINATION ABU DHABI
STRONG DEMAND FOR INDIA
BLISSFUL TREATMENTS Conscious of the intricate needs of spa goers, Grand
Due to high demand, Etihad Airways is introducing a third
pregnant women. Highlights include
Millennium Al Wahda has
ELEMIS Pro-Collagen Age
partnered with British lux-
Defy – a treatment that
ury skincare brand, Elemis,
tackles fine lines and wrin-
to offer a new menu of
kles, and ELEMIS Spirit
treatments at Zayna Spa.
Reviver – a deep rhythmic
Spa enthusiasts can now
pressure massage to al-
daily, late night flight on its Abu Dhabi–Bangalore route on
indulge in a variety of 11
leviate stress, ease aching
March 26.
blissful Elemis treatments,
muscles and revive the
including anti-aging facials,
senses.
The new triple daily schedule will present more choice
Bab Al Qasr Hotel & Residences in Abu Dhabi is
Those wishing to take
to passengers travelling between the destinations, and will
skin problem solutions,
grant enhanced connectivity to the GCC, North America
body wraps and massages,
Elemis products home with
and Europe via the airline’s Abu Dhabi hub.
plus treatments created
them, may choose from a
specifically for men and
range of products.
CEO, Etihad Airways, Peter Baumgartner remarked:
MOROCCANEMIRATI ESSENCE attending this year’s ITB Berlin to promote the hotel and its Moroccan-Emirati charm. The hotel delegation will be led by general manager, Bab Al Qasr Hotel & Residences, York Brandes.
“Our expanded services between Abu Dhabi and
He commented: “Maintaining the Arab narrative that
Bangalore are in line with Etihad Airways’ strategy to offer
we have carefully constructed is crucial to our success,
greater travel options when aircraft availability and mar-
and we will focus on consistently riding on our unilateral
ket conditions permit.
message regarding Bab Al Qasr’s rich Moroccan and
“The extra flights to Bangalore will cater to the strong
Middle Eastern roots.”
demand between both cities, and bring closer our global
Brandes explained that travel shows such as ITB
network to and from Bangalore over our Abu Dhabi hub.”
Berlin are vital to the property, as meetings with travel
Partner carrier, Jet Airways, will codeshare on Etihad
professionals are conducted and partnerships with travel
Airways’ enhanced Bangalore services, and will offer con-
agencies and other strategic partners are created.
nections from Bangalore to destinations spanning India.
16 March 2016
NEW HOSPITALITY EXPERIENCE The UAE capital welcomed the brand new Marriott Hotel Al Forsan last month. Speaking exclusively to
TTG about the hotel and its portfolio was general manager, Richard Bleakley
W
e are very excited to have opened the second five-star
Marriott Hotel property in Abu Dhabi in February 2017. Marriott Hotel Al Forsan is positioned in Al Forsan International Sports Resort, located within the vibrant Khalifa City, and is only 10
class hospitality venues, complemented by a
minutes away from the airport.
wealth of flexible fitness options and a range of
It delivers a completely new
health and wellbeing possibilities, including a 50m
experience to guests.
outdoor Olympic pool. We offer a Kids’ Zone with
The property offers a
an outdoor splash and adventure playground,
sophisticated design
as well as an indoor kids’ club complete with a
and modern services and
TV room, Xbox consoles, a reading room and an
amenities that enable the next
interactive area. We’re extremely
generation of travellers to
fortunate to be surrounded by inspirational views
‘Travel Brilliantly’ through every
and endless sporting facilities from football
aspect of their stay.
and rugby pitches to an equestrian centre and
The hotel boasts six worldttgmena.com
wakeboarding lake.
ibar
UPDATE TURKEY
DETERMINED OUTLOOK The Turkish tourism sector has been facing its share of challenges, but stakeholders are confident that with a steady focus on Turkey’s tourism diversity, there is every reason to be optimistic. Lucie Robson writes
General manager, Tatilsa
n attractive mix of the familiarity
which will affect the guests’
of home and the spice of
experiences at Ciragan Palace,
Travel, Kurtulus Daglı, who is
Palas, Gözde Eren said this sensitivity comes naturally
General manager, Park Hyatt Istanbul – Macka
international influence makes
because we want our guests to
also the tourism manager of
to the sector, owing to the ‘melting pot’ character of
Turkey an even more appropriate
leave the hotel with everlasting
the World Travel Channel, told
Turkey’s cultural history. “Islam is part of this rich
vacation and business destination for the
memories. We should also
TTG that in 2016, 2.5 million
heritage and we know how to cater to the needs of
already strong MENA market.
reinforce security measures
travellers visited Turkey from
Muslim travellers who do not wish to compromise on their faith-based needs while travelling,” she said.
according to our guest profile.
the MENA region. Generally, they
fallout of local unrest head on in order to
We also try to be more active on
show a preference for Istanbul
recover losses, with planned representation
social media, especially during
and the Black Sea resorts, he
government for expanding and refining the Halal
in 150 international tourism fairs this year,
these chaotic periods, just to
said, but new destinations are
tourist product, be it for shopping, swimming or play
rekindling relations with vital markets, and
show that we are here and we
opening up.
for the children. Tourism infrastructure projects are
multiple campaigns to promote the cultural
have a secure environment.”
Tourism authorities are meeting the
and natural riches of the country.
The isolated nature of recent
“Turkey, by nature and culture, has always been an attractive
Brosnahan spoke of the support of the Turkish
on the agenda too. “Among these is the proposed scenic highway
unrest is also a critical point,
destination to travellers from the
through the mountains along Turkey’s Black Sea
these were delivered to travel professionals
said owner of Travel Info
Middle East and North Africa,”
coast, a region of forests, rich verdure and great
in February by President Tayyip Erdogan
Exchange and publisher of
general manager, Swissotel The
natural beauty of particular interest to visitors from
himself under a ‘Tourism Emergency
TurkeyTravelPlanner.com,
Bosphorus Istanbul, Gerhard
more arid climates,” he said.
Action Plan’. He called on the five million
Tom Brosnahan.
Struger told TTG. “Istanbul,
The details of one of the most central of
Turkish nationals living abroad to ‘bring
“It must be remembered that
Social media has been a big game changer too. Eren
Trabzon, Antalya and Bursa
explained that it had enabled companies to have their
their neighbours’ when returning to their
millions of foreign travellers
are famous in MENA markets.
own advertising channels, while the Ciragan Palace
homeland for vacations. Calling Turkish
continue to visit Turkey each
However, Turkey has more to
Kempinski hosts several top media, influencers, as
expats ‘tourism ambassadors’, he urged
year and the number actually
offer. New destinations such as
well as VIPs from royal families, worldwide celebrities
them to spread the word about the riches
impacted by terrorist events is
Bodrum and Izmir are trending
and business tycoons.
that await any visitor to Turkey.
extremely small,” Brosnahan,
at the moment.”
So while the sector is facing uncertainty, it is also
who has written about Turkey
Turkey has diversified its
since 1968, told TTG. “Turkish
tourism product to go beyond
preferences of MENA travellers continuing to be firmly
Veteran tourism professionals are taking a
authorities have taken vigorous
the traditional offerings of sun,
at the centre of the agenda.
level-headed stance towards recent unrest,
and comprehensive measures to
sea and sand to include cultural,
emphasising that connecting with guests is
improve security.”
gastronomical and medical
Tourism Organisation, Taleb Rifai spoke for everyone
tourism, a growing sector owing
at the 21st East Mediterranean International Tourism
to the quality and competitive
and Travel exhibition in January.
RESTORING CONFIDENCE
key in order to send a message of security. “At the end of the day, we should make
TOURISM EVOLUTION
determined to continue to offer its best with the
Perhaps Secretary-General, United Nations World
a couple of major operational and market-
In the meantime, the adage
pricing for services. Additionally,
wise adaptations to see the point of view
‘some things never change’ could
MENA visitors have long been
of the future,” said general manager,
fit the Turkish tourism product
attracted to Turkey because
Ciragan Palace Kempinski Istanbul, Ralph
for all the right reasons. At the
of its sensitivity to the Halal
the tourism industry if Turkey maintains stability,”
Radtke, who is also the regional director
same time, plenty is changing
cultural needs of both leisure
general manager, Mandarin Oriental, Bodrum, Guenter
of Kempinski Residences in Turkey. “We
and, again, it can only be a good
and business travellers to
Gebhard said. “We have personally seen how much
shouldn’t be focusing only on the cost,
development for MENA visitors.
the region.
Turkey is in demand, even in trying times.”
18 March 2017
ttgmena.com
He said the best way to respond to threat is to continue to travel to Turkey. “There is no reason why things should not go well in
UPDATE TURKEY
INCREASING SERVICES
NEW HOTEL IN ISTANBUL
THE NEW FACE OF TURKISH AIRLINES
Bahrain’s national carrier, Gulf Air, will increase its Istanbul services to six weekly flights as of April 2017. The increase is in direct response to passenger demand and aims to provide greater flexibility and choice for visitors when travelling to and from Istanbul.
ollywood actor,
filmed ‘The Story of God’, a
Morgan Freeman, is
National Geographic docu-
now the new face of
mentary in Turkey.
Turkish Airlines (THY).
Turkish Airlines’ Istanbul-
Operating one of the largest regional networks, with
The actor marked his
double daily flights or more to 10 regional cities, Gulf Air
THY debut in a commer-
geous connections from
provides excellent connectivity for passengers travelling
cial that aired during last
Africa and the Middle East to
to and from Istanbul, with connections to cities in the
month’s Super Bowl Final
Europe and to Asia, aiming
Middle East, Indian Subcontinent and Asia.
in America.
to offer the most competitive
The airline’s network currently serves 41 cities in 24 countries spanning three continents.
Hub offers highly advanta-
Last year, the airline's
tariffs to customers departing
Last month, Elite World Hotels announced the opening of
commercial was viewed
from these markets to Turkey.
Elite World Europe, the chain’s largest property.
by 800 million people, and
In the MICE market, Turk-
this year the number is ex-
ish Airlines has developed a
pected to increase.
Turkish Conventions product,
This five-star hotel, which joins five existing Elite World Hotels properties in the country, is located five minutes away
Along with the UEFA
which offers benefits for both
Champions League final,
international event organisers
the American football
and participants. For all in-
dition to the Worldhotels portfolio, especially for the business
event is the most widely-
ternational MICE events with
and MICE markets,” said CEO, Worldhotels, Geoff Andrew.
watched annual sport
more than 100 International
broadcast, attracting mil-
participants, Turkish Airlines
lions of views.
will be providing exclusive
from Istanbul Atatürk Airport and 25 minutes from the city centre. “I have personally visited this hotel and it is a stunning ad-
With 58 suites, 401 rooms and eight meeting rooms, Elite World Europe offers the latest technology and comfort for congresses, seminars and meetings. Two ballrooms, spanning 925 and 995m respectively, a botanical garden and an out2
Oscar-winning Freeman, aged 79, who is also a pilot,
offers through its dedicated online application.
door pool provide ideal venues for social occasions.
March 2017
ttgmena.com
19
ON LOCATION SWITZERLAND ome to over 450 varieties of cheese and internationally renowned for its high-quality chocolate, Switzerland certainly has much to impress upon residents and travellers alike. Whether it is trying its expert hand at either of these crafts, Switzerland never ceases to lure visitors with its all-year-round charms and dreamlike landscape. Marketing and communications manager, The Chedi Andermatt, Isabel Frey explained to TTG that despite the country’s small size, it awes visitors with its diverse offering. “There is the beautiful nature with mountains and lakes on one side and there are beautiful cities for shopping and cultural events on the other side, paired with a high-class level of hospitality and service standards. It is an ongoing process to keep this attraction for visitors and a lot of passion in the tourism industry and hospitality industry is needed.” Offering its guests enviable views of the Swiss and French Alps, Chalet RoyAlp Hotel & Spa’s board director and managing director, Philippe Attia elucidated on the noteworthy role that nature plays in Switzerland’s tourism allure. “Switzerland is a country which is characterised
SENSE OF FREEDOM
by more attention to nature. This form of tourism, more respectful of conservation of natural resources, helps to raise awareness about the enormous value of the mountain areas,” said Attia, adding that there exists a great awareness regarding landscape protection and being respectful of natural beauty in all mountain areas.
Well known for its craftsmanship of some of the world’s most coveted products, the breathtaking destination of Switzerland continues to captivate visitors. Natalie Hami discovers
Indeed, it appears that visitors are not the only ones in awe of Switzerland’s rural beauty, with a number of hospitality groups recognising the
make sure that everyone has the
country’s value and introducing new properties
opportunity to come and enjoy the
to the destination. These include the new
warm hospitality from all the Royal
devotees is Grand Resort Bad Ragaz, located
the GCC as one of its main
Bürgenstock Resort, opening this summer in the
Savoy team.”
in Eastern Switzerland amidst the picturesque
markets along with the US
mountain landscape of the Heidiland region.
and domestic markets.
include paragliding and mountaineering. In addition, seeking to accommodate health
on the shores of Lake Geneva will be focusing on
Lake Lucerne Region; another 24Hours Hotel in
With its heart set on making
Zurich this April; and Zurich’s first hotel from the
clientele fall in love with both The
The luxury property’s director of sales, Mirjam
Meanwhile, Tresch
budget designer hotel brand, Motel One, slated for
Chedi Andermatt and the destination
Meier told TTG: “As Europe's leading wellbeing
of Hotel Royal Savoy
of Andermatt, Frey told TTG that
and medical health resort, we are constantly
Lausanne elaborated that
the five-star luxury property has
working on improving our wellness and health
the hotel’s clientele is
something for everyone during the
offer. By creating new needs-based programmes
divided in two equal parts
summer months, ranging from golf,
and rituals, we want to make sure that our health
of leisure business and
hiking, mountain biking and fishing to
conscious guests will get the maximum out of
corporate/groups business.
With Switzerland’s dramatic landscape serving
wellness and relaxation at The Spa &
their stay.”
as a perfect backdrop, Switzerland Tourism has
Health Club.
summer 2017.
KEEPING ACTIVE
launched its new ‘Nature wants you back’ summer
Meanwhile, Chalet RoyAlp Hotel
According to Meier, Grand Resort Bad Ragaz
“The leisure segment includes all countries
will be introducing new unique wellness and
around the world with a
campaign, promising visitors the chance to enjoy
& Spa is not shying away from
health offers including ‘haki rituals – art of
specific emphasis on the
either an adrenaline-packed holiday or one of rest
satisfying the needs of both spa
holistic touch’ for a clear head, ‘Work-it-out Days’
Middle East (GCC) and
and relaxation.
Russian markets.”
enthusiasts and adrenaline junkies,
targeting fitness-focused guests, a ‘Stay Young’
In a similar vein, a number of major hotels
as according to Attia, there are plans
programme, which is a mix of weightloss and
are looking to captivate visitors with a myriad
in the works to develop the property
detox, as well as Alpine yoga retreats.
of activities, catering to all tastes. One such
into a place of ‘sanctuary and
come from Switzerland
luxury property is Hotel Royal Savoy Lausanne.
spiritual renewal’.
(Lausanne, Geneva, Bern,
Meanwhile, the hotel’s corporate clients primarily
Basel and Zurich).
According to the hotel’s director of sales and
“This will include a multitude
marketing, Jacky Tresch, it will be taking full
of options such as rejuvenating
advantage of the 1,500m2 garden and 100 year-
activities and practices in the Spa
Boasting an impressive all-year-round tourism
A contemporary and
old trees in Lausanne, by organising events and
by RoyAlp, yoga, pilates, swimming,
product, it seems inevitable that Switzerland
cultured destination,
summer happenings from May onwards.
outdoor activities such as walking,
would appeal to a variety of markets around the
Switzerland is
visiting preserved areas and lakes in
world, including the GCC market.
successfully catering to a
“There will be picnics on the lawn and the terraces are a wonderful place to dine and soak up
the mountains, in addition to cycling
the summer atmosphere. There will be a dedicated
and bird-watching.”
communication and marketing campaign to
More extreme sports on offer will
20 March 2016
GLOBAL APPEAL
Business development manager, Grand Hôtel
plethora of visitor tastes,
du Lac, Vevey, Nina Molling Califano explained to
all within a backdrop of
TTG that the five-star Relais & Chateaux property
magnificent scenery.
ttgmena.com
ON LOCATION SWITZERLAND
BUSINESS FOCUS
A SWISS ADVENTURE
he Rezidor Hotel Group has signed for the Radisson Blu Hotel, Geneva, scheduled to open in 2021. The business and conference hotel, which will be strategically located between the city centre and airport, is expected to offer 250 guest rooms and suites as well as a 350m2 ballroom, eight meeting rooms and eight boardrooms, all inter-linked and easily accessible via a centrally-
MODERN ALPINE LIVING
situated foyer. Other features will include an allSituated on a rolling hillside between the villages of
south-facing views.
In a bid to impress prospec-
and a 600m health zone with a fitness centre
tive guests, Grand Hotel
and wellness spa area.
Kronenhof in Pontresina
tion project, Rochon said:
has revealed 13 freshly-
“With every new project, I
2
At the heart of the hotel is The
noise pollution.
day-dining restaurant, a hotel bar and lounge,
Referring to the renova-
Saanen and Gstaad, Huus
Livingroom, where over 400m2 of
Gstaad recently opened its
space encompasses a lounge, a bar, a
neva for a long time and we are delighted with
renovated rooms and junior
look at the existing archi-
doors to guests.
library and a terrace. Adding to this,
our latest addition,” said executive vice presi-
suites by the award-winning
tecture, the environmental
“We have been eyeing a strategic asset in Ge-
Built in a classic, Swiss
spread across a massive 2,000m
dent and chief development officer, The Rezidor
French interior designer,
characteristics, the local
chalet-style, the original
and three floors is the property’s
Hotel Group, Elie Younes.
Pierre-Yves Rochon.
people’s way of life and typi-
building has undergone a
luxurious spa.
2
“As headquarters of the United Nations and
Following the renovation
cal materials. There are de-
The area around the hotel offers
the Red Cross, Geneva is a global hub for diplo-
works, the rooms now boast
tails that make a stay in the
250km of slopes and trails for skiers
macy and banking. This project fills one of the
a contemporary feel, incor-
room more pleasant; a prac-
now include large beds by
of all levels, in addition to other activi-
strategic geographic white spots in Europe and
porating calming colours re-
tical entry area, comfortable
the Swedish brand Hästens,
ties to be enjoyed such as river raft-
will further strengthen our leading presence
flecting the local landscape.
bathrooms, a generous
as well as a balcony or ter-
ing, family canoeing, rappelling, bike
in Europe with our upper upscale brand,
All the rooms have been
dressing space, the light and
race with either north or
tours and much more.
Radisson Blu.”
carpeted in order to reduce
the view.”
total renovation. All 136 rooms and suites
SEASON FOR SUCCESS Looking forward to an eventful summer season, director of sales and marketing, Hotel Royal Savoy Lausanne, Jacky Tresch elaborates on the hotel’s upcoming plans
Switzerland’s largest city, Zurich, will soon welcome a new hotel: 25hours Hotel Langstrasse. Set to open on April 1, this creative
TTG: What is the hotel’s strategy for the upcoming summer 2017 tourist season?
space is located right next to
harvest, truffles and caviar. [We would like to] increase the visibility of Hotel Royal
The opening of the Sky Lounge will allow us to organise
Savoy Lausanne on social media, via print and audio
smaller events and VIP events. This is very exciting as it will
visual media, as well as develop client and brand loyalty
offer a unique dining experience in Lausanne. It is on the
to the Hotel Royal Savoy brand in order to attract new
rooftop overlooking Lake Geneva, the Alps and the city of
clients.
Lausanne. The dining concept is centred around a pick and
We have also rolled out a web booker incentive for
share experience, based on flavours and senses from all over
returning clients. They benefit from a choice of
the world – without forgetting our Swiss roots.
advantages when they reserve directly via the hotel's website.
TTG: Please tell our readers a little about the city of Lausanne. Lausanne is a growing destination and competes with other major destinations in the Northern Alps. We have to
There will be themed dinner experiences in 2017,
emphasise that we are in the middle of Europe and that
and throughout the year there will be several other
within a couple of hours, our guests can be in France or Italy.
developments and events: a guest chef for a 'diner
We have to do more to promote Lausanne with the local
à 4 mains', a dinner at the end of September for the
authorities and all our partners, including private schools,
hunting season, and others to celebrate the grape
private clinics and land operators.
22 March 2017
170 guest rooms, meeting space for up to 80 people, free WiFi and much more. F&B outlets include NENI Zurich Langstrasse and Cinchona Bar. For guests looking for a unique
TTG: What exciting developments can you share with our readers?
Zurich’s main station and boasts
ttgmena.com
way to sightsee and get around the city, 25hours Hotel Langstrasse also offers free mini and bike rentals.
SPOTLIGHT HONG KONG
travellers. Hong Kong’s most recent, gamechanging infrastructural project is the Hong Kong-Zhuhai-Macau Bridge, to
GLOBAL TRENDSETTER
be unveiled at the close of 2017. Ovolo Southside Hotel’s Kim spoke to TTG about the major development: “Linking three cities in one, the Hong Kong- Zhuhai-Macau bridge will be crowned the longest bridge in the world. The proximity of the bridge
Cited for its sensational fusion of ‘East meets West’ culture, its first-rate infrastructure and its incomparable heritage, Hong Kong upholds its position as Asia’s World City and China’s gateway steadier and firmer than ever before. Aleksandra Wood reports
We see a growing trend of visitors looking for authentic experiences.
exit near Lantau Island – where Hong
York and London. Art Basel in Hong
Kong International Airport is located
Kong is a leading event in the interna-
– will fuel tourism and business re-
tional arts calendar.”
lated developments in the area, with initial identification to wellness travel
LOOK ON THE BRIGHT SIDE
that has yet to be untapped in
With government efforts set to reform
Hong Kong.”
the economic outlook in 2017, a positive Q1 has already been forecasted for the
ARTSY VIBES
tourism industry. Room supply will be
Another one of the city’s driving
ample, as hotel operators strategise to
forces is its thriving art scene, which
target driving rates.
continues to revolutionise the city’s
Hospitality entities choose to remain
oasting over 200 banking institutions, sublime country parks, theme parks and a
offering, enticing art-enthusiasts
positive, according to general manager,
unique UNESCO Global Geopark, Hong Kong’s many sites, touristic charm and colour-
from around the world.
The Hotel Jen, Shirley Sam: “Thanks to
The city’s art scene has witnessed
ful character unite to create a powerfully enchanting destination for business and leisure travellers alike. Emphasising its popularity, Hong Kong reportedly attracted more than 55 million visitors in 2016, from 170 destinations spanning the world. Hotel manager, Jiho Kim, Ovolo Southside Hotel exclusively spoke to TTG about the destination’s allure: “Hong Kong’s appeal is defined by one word, ‘accessibility.’ Known as a global
a major wave of new galleries and
the government and other trade part-
exhibition spaces, with sites such as
ners to showcase Hong Kong’s diverse
the old Central Police Station having
tourism appeal through several promo-
been converted into a home for cul-
tions and mega events, we are optimis-
tural heritage and art.
tic about the market outlook.”
Adding to this, a line-up of crowd-
trendsetter with its open economy, world-class infrastructure and facilities, international
HKTB’s continuous partnerships with
Hotels such as The Langham, Hong
cultural, gourmet influences and safe environments, Hong Kong is built around its Chinese
pleasing art events can be experi-
Kong firmly trust in reinventing cus-
roots and international influences. A reflection on how the hospitality industry has grown
enced within the city.
tomer services to boost occupancy
over the years can be witnessed by the changes in its landscape and influences brought in by
Vice president, sales and market-
rates, as explained by director of sales
ing, Park Lane Hong Kong – A Pull-
and marketing, David Fung: “I believe
man Hotel, Stella Gillera shed light
creating unique personalised experi-
on upcoming events: “Throughout
ences will be an ongoing trend in the
the year, a variety of art festivals
tourism industry. And our commitment
striving to outdo itself each year. One such development, which aims to promote Hong Kong
manifest the diversity and vibrancy of
is to craft the art of the stay for each
as an ideal option for the experiential traveller, is the brand new global marketing campaign
Hong Kong’s cultural life. On the cal-
and every guest at The Langham, Hong
established by the Hong Kong Tourism Board (HKTB) — ‘Best of all, It’s in Hong Kong’.
endar are the signature Hong Kong
Kong. By knowing our guests, we are
Arts Festival in spring, the Hong Kong
able to deliver genuine service, antici-
visitors looking for authentic experiences. They want to experience the breadth and depth
International Film Festival and Le
pate their favourite amenities and de-
of the city. In view of this, the HKTB has recently launched the ‘Best of all, It’s in Hong Kong’
French May from March to May, the
sign a journey throughout their stay.”
marketing campaign, which focuses on promoting the best Hong Kong experiences through
Chinese Opera Festival and Interna-
the eyes of locals, who know Hong Kong best.”
tional Arts Carnival in summer, and,
As Hong Kong’s tourism industry
in alternate autumns, the New Vision
continues to rise above all obstacles,
sential value to Hong Kong. The city continues to make transport more convenient than
Arts Festival and World Cultures Fes-
the city locks down its position as
ever for leisure travellers, whilst simultaneously improving its commercial ties between the
tival. Hong Kong is the world’s third-
one of the world’s most coveted
Central Business Districts of Hong Kong, Qianhai, Futian and Guangzhou, to assist corporate
largest art auction market after New
destinations.
property developers as seen in prime CBD areas around Hong Kong.” This consistent success begs the question, how does the city, year after year, sustain its seemingly everlasting charm? Constant tourism-related developments keep Hong Kong fresh and exciting, with the city
Executive director, HKTB, Anthony Lau elaborated on this: “We see a growing trend of
While the campaign aims to captivate newer visitors, intercity connectivity is also of es-
24 March 2017
ttgmena.com
SPOTLIGHT HONG KONG
NEW CITY PLAYER
with a seating capacity
Dorsett Hospitality
Silka Tsuen Wan marks
International recently soft
a fantastic beginning
opened Silka Tsuen Wan.
to 2017 for Dorsett
Silka Tsuen Wan is home
of 150. “The opening of
COLOURFUL MEETINGS
HOSPITALITY RESTORATION
T
he Park Lane
and Ebb & Flow Lobby
Hong Kong, a
Lounge, featuring
Pullman Hotel
afternoon tea and exotic coffee brews.
Hospitality. Operated
recently completed
to 409 guest rooms of
under the umbrella of
a rebranding and
various categories, all of
Silka Hotels, a value-led
renovation project, valued
the hotel offers 13 meeting
which are equipped with
brand of our group,
at $38 million.
rooms, as well as the
complimentary WiFi and
Silka Tsuen Wan was
a handy smartphone for a
formerly an industrial
located in the heart of
superior guest experience.
building known as Big
Causeway Bay, features
The 832-key property,
For corporate guests,
revamped Executive Lounge. Leisure facilities include
Other key facilities at
Orange,” said president
The Langham, Hong Kong has created an innovative
spacious guestrooms with
a 24-hour fitness centre,
the hotel include a gym, a
and executive director,
meetings programme entitled ‘Meaningful Meetings for the
views of Victoria Harbour
with sauna and steam-
multifunction hall seating up
Dorsett Hospitality
Senses’, offering three colour-inspired initiatives that promise
and Victoria Park.
rooms.
to 48 people and the all-day
International, Winnie
to deliver an experiential environment to fully engage
dining room, Coffee Shop,
Chiu, J.P.
Three exquisite dining
“The revamp is not just
outlets are located within
a cosmetic upgrade but a
the hotel: PLAYT, serving
shift of the hotel character
Trusted Blue and Vibrant Orange meeting packages combine
authentic Cantonese
to offer hyper-connected
sensations from colourful sights and stimulating sounds, as
dishes as well as
travellers innovative
well as invigorating scents and extraordinary flavours.
international buffet menu
design concepts with
delegates. Targeting the senses, the aptly named Balanced Green,
options; SKYE Roofbar
our chic and trendy F&B
gramme will experience a sensory atmosphere, crafted to
and Restaurant, offering
offerings,” commented
inspire and create meaningful meetings.
signature cocktails and
general manager Luc
contemporary French
Bollen, The Park Lane,
and event venues, including The Grand Ballroom, the Meeting
cuisine, with panoramic
Hong Kong, a Pullman
Centre, as well as multi-functional rooms.
views of the city skyline;
Hotel.
Meeting planners and participants opting for the pro-
The Langham, Hong Kong hotel houses world-class meeting
STRIVING FOR QUALITY Hong Kong Airlines has doubled its efforts in
in 2002, to reward outstanding
enhancing its services, and in return for its hard
performances executed by
work has acquired two prestigious awards: the
companies and staff each year.
Customer Service Excellence Award 2016 ‘Grand
Meanwhile, the Hong Kong Top
Award - Gold Award’ and the Hong Kong Top
Service Brand Awards recognise
Service Brand Award.
exceptional Hong Kong service
Representing the company at two separate
brands and aim to boost the
ceremonies was service director, Hong Kong
profile of Hong Kong's products
Airlines, Stanley Kan, who stated: “Hong Kong
and services.
Airlines always strives for quality services. We not only put emphasis on the front line, but also foster a service culture in other departments of the company. "We are very delighted to see the company winning these two famed awards at the beginning of the year. Our competitors were local brands from different industries." The Customer Service Excellence Award programme was established by the Hong Kong
Hong Kong Airlines always strives for quality services.
Association for Customer Service Excellence March 2017
ttgmena.com
25
FOCUS ON EGYPT Tourism developments abound in Egypt this year, as Emily Millett discovers
MAJOR PORTFOLIO ENHANCEMENTS
SMART, SUSTAINABLE EXTENDED STAY EXPERIENCE
Following the recent opening of the brand new Hilton Alexandria King's Ranch last year, Hilton Hotels & Resorts has plans to further expand its portfolio in Egypt this year, with the scheduled up-
arriott International has announced plans
said president and managing director, Middle East
coming opening of the first DoubleTree by Hilton in
to debut its Element Hotels brand in Egypt,
and Africa, Marriott International, Alex Kyriakidis.
Ain Al Sokhna.
in early 2019. Located in Cairo’s upscale He-
“Element Cairo will be a highly anticipated addition to
Marking Hilton Worldwide's 18 property in Egypt,
liopolis district, and slated to be the largest Element
our rapidly growing portfolio, presenting travellers an
Hilton Alexandria King's Ranch is located just outside
Hotel in the Middle East and Africa, Element Cairo is
appealing, new option for short and long stays in this
Alexandria and only 12km from Borg Al Arab Inter-
being developed by Abraj Misr Urban Development
market. We believe travellers deserve more than a
national Airport. The hotel offers 199 rooms and fea-
and is owned by Middle East Real Estate for Develop-
place to stay, so we don’t compromise on comfort or
tures Egypt's first Premedion Spa, which is the first
ment (MERED).
quality for guests.”
th
Spa and Prevention Centre in the Middle-East.
Element Cairo is set to be part of The Gate Project,
Elsewhere in Cairo, the group plans to open a St.
a new eco-friendly development featuring the larg-
Regis hotel this year, with the opening of The St. Regis
largest outdoor pool in the city, alongside a a chil-
est housing, administrative and commercial facility in
Cairo slated for May 15, 2017.
dren's pool and outdoor playground, and a heated
Egypt and the Middle East. The hotel will feature 344
indoor pool. Six F&B outlets offer a range of local
light-filled rooms.
Hilton Alexandria King's Ranch also boasts the
dishes and international cuisine, while six spacious function rooms and a signature ballroom can accom-
Overlooking the Nile, the 39-story tower offers 226 guestrooms, 60 suites and 80 luxury apartments. St.
“Egypt is one of our key markets and we are excited to introduce a new brand to the capital’s city centre,”
Regis Butler Service is set to be available at any time, day or night.
modate more than 1,000 guests for business meetings, weddings or other social events. Meanwhile, the hotel group’s first DoubleTree by Hilton in Egypt is slated to open this year, with 197 guestrooms and facilities, including a fitness centre and swimming pools. The newly constructed hotel is part of a mixed-use residential and leisure develop-
AVIATION IMPROVEMENTS
ment and will offer an all-day dining restaurant, as well as five further F&B outlets.
As international airlines start
The Star Alliance member’s Boeing 777-300ER aircraft now operates one flight a week from Cairo–Osaka Kansai–Tokyo Narita–Luxor.
“The incredible tradition of hospitality, culture
formulating plans to return to
and history in Egypt has long made it a destination
Egypt in the coming year, the
of choice for global travellers," said president, Mid-
destination’s national carrier,
this year, EgyptAir recently announced that it had filed an opera-
dle East and Africa, Hilton Worldwide, Rudi Jagers-
EgyptAir, is also working hard
tional schedule for the proposed resumption of services to Russia.
bacher. "Our Hilton Worldwide portfolio stretches
to improve and expand its route
According to the proposal, the airline would begin by operating three
across the country, and we are delighted to be an-
network.
weekly flights between Cairo and Moscow's Domodedovo Airport.
nouncing our first DoubleTree by Hilton in Ain Al
Plans are already in place
Sokhna, which benefits from its close proximity to
to increase flights from Cairo
the major infrastructure investments in Suez and is
to Beirut from July 2017, with
appealing as a a leisure destination."
two additional routes slated to service the Lebanese capital for
The group has also announced plans to open a new
the peak summer period, until
hotel in the Pyramids area, with implementation
October 2017.
set to begin in 2017, as well as a second Hilton
This news comes following the
branded hotel in Ain Al Sokhna. The scheduled up-
flag carrier’s recent move to re-
coming launch of Hilton Cairo Nile Maadi Hotel is
sume flights to Japan, operating
also part of the group’s expansion plans in Egypt.
under a charter basis.
26 March 2016
ttgmena.com
Although the resumption of flights to Egypt is still looking tentative
FOCUS ON EGYPT
REOPENING A CULTURAL LANDMARK
OPENING ON THE BEACH Nestled by the Red Sea on the southern
looking the garden, pools or lagoon, as
Egypt's Museum of Islamic Art
of Natural History in Washington DC, as well
tip of the Sinai Peninsula, the five-star
well as a selection of F&B outlets, includ-
(MIA) in downtown Cairo's Bab
as the Metropolitan Museums in New York,
Radisson Blu Resort, Sharm El Sheikh
ing an all-day dining restaurant.
Lagoon is set to begin embracing guests later this year. The hotel is located in a mixed-use
El-Khalq area opened its doors
Germany and Austria, assisted with training of
Seven on-site swimming pools include
to visitors last month, after two
the MIA's curators and restorers.
three adult pools, two children’s pools and
years of closure for restoration
an Aqua Park with 31 slides, a wave pool
and repair.
Various aspects of the layout have changed, with the souvenir hall having moved to the end of the visitors’ path in the museum
development featuring cinemas and a pri-
and a Tarzan pool. A fully-equipped gym
The project was made pos-
vate man-made lagoon, a mall, food court,
and wellness centre are also available to
sible thanks to donations from
theatre and entertainment centre.
guests, as well as a venue for conferences
UNESCO, which funded the res-
and personal events, a business centre,
toration of the museum’s labo-
has been added, along with a hall for Islamic
boardroom and 557m ballroom.
ratories, as well as the Italian
manuscripts and a hall showcasing the daily
government, which contributed a
life of Egyptians throughout the Islamic age.
Offering a host of activities including diving in the on-site dive centre, sailing and sky-diving, the hotel also features 514 rooms, including suites and villas, all over-
2
This year is also set to see the opening of Radisson Blu Hotel, Cairo Nasr City.
garden. A hall displaying Islamic coins and weapons
large amount for the purchase of new display cases and provided training courses to the museum’s curators. The American Research Centre in Cairo, in collaboration with the Swiss government, contributed $60,700 to restore the museum’s façade, while The Smithsonian’s National Museum
March 2017
ttgmena.com
27
PEOPLE ON THE MOVE
Kempinski Hotel Ajman has appointed Christian Ruge as general manager. With 26 years of experience in hospitality, Ruge has previously worked for InterContinental Frankfurt and has held leadership roles in revenue, front office and executive operations in New York and Germany. He joined the Kempinski family in 2012.
HOTEL MANAGER Hawthorn Suites by Wyndham JBR has welcomed Samer Rafie as hotel manager. The Egyptian national has worked in the hospitality industry for two decades for various properties in Dubai. As hotel manager, Rafie will be in charge of daily operations, achieving high customer satisfaction ratings and directing the hotel’s strategies to maintain occupancy and revenue.
28 March 2017
DIRECTOR OF ROOMS DIVISION
InterContinental Doha The City has promoted Ahmed Kamel to director of rooms division, putting him in charge of the front office, housekeeping, the recreation teams and supporting government relations. Kamel has over 18 years of experience in the hospitality sector, and joined the InterContinental team in March 2015.
PAUL HERMAN
MANDARIN ORIENTAL HOTEL GROUP
GENERAL MANAGER
AHMED KAMEL
INTERCONTINENTAL DOHA THE CITY
SAMER RAFIE
HAWTHORN SUITES BY WYNDHAM JBR
KEMPINSKI HOTEL AJMAN
CHRISTIAN RUGE
DIRECTOR OF SALES, UAE
Paul Herman has been appointed director of sales, UAE for Mandarin Oriental Hotel Group’s Middle East regional sales office in Dubai, overseeing the UAE as a feeder market for Mandarin Oriental Hotels globally. With previous positions such as senior sales manager, Herman’s expertise will contribute to expanding the Middle East regional sales team.
ibar
ttgmena.com
SOCIAL HUB
Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS: IBTM ARABIA 2017
The much awaited ibtm arabia, an ultra-exclusive event for the Arabian MICE industry, successfully came to a close on February 9, following three full days of one-to-one pre-scheduled appointments, networking, education sessions and business at Jumeirah At Etihad Towers in Abu Dhabi. Here are some of the event highlights…
MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022 CONTRIBUTORS Natalie Hami Emily Millett Lucie Robson CREATIVE DIRECTOR Edward Beales E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077
ibtm arabia @ibtmarabiaevent @tommyweir will be kicking off the first day of #ibtmarabia with his talk on leadership and maximising potential.
ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074
ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
ibtm arabia @ibtmarabiaevent We're feeling the #ibtmvibe at the @Beach_Rotana White Party!
ibtm arabia @ibtmarabiaevent Day 1 of appointments begin and the show floor is already buzzing! Looks like we've got a busy day ahead. #ibtmvibe
Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002
ibtm arabia @ibtmarabiaevent It's lunchtime! Everyone eats together so it's a great opportunity to network with the people you haven't had an appointment with. #ibtmvibe
ibtm arabia @ibtmarabiaevent Good morning #ibtmarabia! Exhibition Manager Shinu Pillai shares what we have in store for the next 3 days. #ibtmvibe
EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021
ibtm arabia @ibtmarabiaevent Head over to the Central Hub now to hear more about the @Poken devices you've all been using at ibtm arabia. #ibtmvibe
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