April 2017 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

Destination KSA

APRIL 2017

ISSUE 305

Update GREECE & CYPRUS

The importance of domestic tourism

Reflecting on fruitful times

Spotlight AFRICA

Focus On FRANCE

Unprecedented tourism growth

A perfect year to visit

VIRTUOUS SPIRIT From sunrise to sunset, Sri Lankaâ&#x20AC;&#x2122;s natural beauty, charming locals and extraordinary culture entice global travellers the world over

CONTENTS > YOUR GUIDE 03

NEWS & CALENDAR

INTERVIEW

IT’S A GREAT ONE elcome to the April edition of TTG MENA. I have to say,

DESTINATION KSA

I had a lot of fun working on this issue. You are all in for a treat as we have a great selection of reports

UPDATE GREECE & CYPRUS

on Saudi Arabia, Greece & Cyprus, Sri Lanka, Africa and France! Such a variety!

ON LOCATION SRI LANKA

I would like to take this opportunity to announce that TTG MENA will, as always, have a strong presence at this

SPOTLIGHT AFRICA

year’s Arabian Travel Market. We will

A LETTER FROM... Wishing you all a fabulous April!

be located at stand HC0785, so we would love it if you could drop by, say

FOCUS ON FRANCE

hi and pick up our May issue, which will feature our highly popular and indemand Regional Round Up section.

PEOPLE ON THE MOVE

I am so looking forward to paying a visit to the city of skyscrapers – it’s been a while. Dubai, we’re coming

SOCIAL HUB

2 April 2017

for you!

ttgmena.com

Tatiana Tsierkezou

TTG MENA Editor

NEWS

NEW CODESHARE LINKS

Exhibition

INTERNATIONAL DEBUT

Calendar

Etihad Airways has inked a new codeshare agreement with EGYPTAIR, to be rolled out in phases. In line with the new partnership, phase one will see

APRIL 4-6 The Hotel Show Saudi Arabia, Jeddah, KSA www.thehotelshowsaudiarabia.com •

Etihad Airways apply its ‘EY’ code on EGYPTAIR operated routes between Abu Dhabi and Cairo, whilst EGYPTAIR will add its ‘MS’ code on Etihad Airways flights between the two capital cities.

APRIL 4-6 WTM Latin America, São Paulo, Brazil www.latinamerica.wtm.com •

The Abu Dhabi-based carrier will be granted access to major cities across Africa on flights serviced by EGYPTAIR via its Cairo hub when the second phase of the codeshare

APRIL 10-12 Global Restaurant Investment Forum (GRIF), Dubai, UAE www.restaurant-invest.com

is rolled out. Similarly, EGYPTAIR will gain access to key routes to

SalamAir, Oman’s

introduction of our two

Australia and the Far East, operated by Etihad Airways

inaugural budget carrier,

destinations, Salalah and

from its Abu Dhabi hub.

has introduced its highly-

Dubai, which reinforces

“This new codeshare agreement reinforces Etihad

anticipated services to

our commitment to

Airways’ commitment to a partnership strategy with

Dubai, marking its first

strongly support trade and

international destination.

economic opportunities

airlines around the world,”

Our partner will help promote tourism.

declared CEO, Etihad

The carrier now offers

Airways, Peter Baumgartner. “Our newest partner will

chairman, SalamAir, Khalid

Muscat International

Al Yahmadi.

Airport to Dubai

tourism, cultural and

International Airport.

business opportunities

APRIL 24-27 Arabian Travel Market, Dubai, UAE www.arabiantravelmarket.wtm.com •

for Oman,” stated

double-daily routes from

also help further promote

APRIL 19-21 WTM Africa, Cape Town, South Africa www.africa.wtm.com

APRIL 25-27 The Arabian Hotel Investment Conference (AHIC), Dubai, UAE www.arabianconference.com •

“For a newly launched airline, our figures are already showing very

“It has been an

between the UAE

exciting start to the year

promising results,” he

and Africa.”

for SalamAir with the

added.

BRINGING PROJECTS TO LIGHT

•

TTG MENA will be available at these shows

MORE LUXURY IN DUBAI

he UAE’s Cristal

will be launched during

will be launching in Erbil

Dubai-based Emaar Hospitality

Boulevard is exceptional in all its facets –

Group will be

ATM.”

this May.

Group has unveiled the newest

from the architecture to the interiors, the

property under its luxurious Address

unobstructed views of iconic attractions

shedding light on

Fakhoury further

its very latest projects

shared that the

Hotels + Resorts brand – Address

and our uncompromising approach to

at this year’s Arabian

company will be

Boulevard in downtown Dubai.

superior guest service.”

Travel Market (ATM).

debuting in the Abha

The prestigious hotel houses 196

Key facilities featured at the high-end

region of Saudi Arabia,

rooms, comprising 116 spacious deluxe

hotel include numerous F&B options, The

Kamal Fakhoury shared:

which was recently

rooms, 44 deluxe club rooms, 28 one-

Spa at Address spanning 700m2, three

“The GCC and Levant

titled the capital of Arab

bedroom suites, seven two-bedroom

outdoor swimming pools, Qix kids club

region remain the main

Tourism 2017, with

suites and a presidential suite.

and meeting and conference facilities.

focus of our expansion

Bayat Hotel by Cristal.

strategy. We have

He additionally revealed

apartments, including duplexes and

property’s convenient city location, which

some fantastic hotels

that Masaya Hotel &

two penthouses, are available.

grants easy access to retail and leisure

in development that

Residences by Emerald

CEO, Cristal Group,

In addition, 532 serviced

Chief operating officer, Emaar Hospitality Group, Chris Newman

Moreover, guests will benefit from the

attractions such as The Dubai Mall and Dubai Opera among many others.

commented: “Address Boulevard is

BRANDING TRANSPORTATION

another statement on the ambition of Emaar Hospitality Group to set new industry standards. Address

For a whole month, London’s world-renowned taxis

positive feedback from a broad

sported Gulf Air’s full branding, in line with the

spectrum of residents and visitors

airline’s awareness campaign with taxi advertising

who saw and used the Gulf Air

specialist, Sherbert Media.

branded taxis in various locations

“We wanted to raise awareness of Gulf Air in one of the airline’s key markets, and [we wanted] to do so in

throughout London.” Gulf Air continues to maintain a

a truly standout way,” said country manager – UK, Gulf

strong presence in the UK market,

Air, Rashid AlGaoud.

operating a double daily route to

“With Sherbet Media we achieved this. We gained great brand awareness from this campaign with

London Heathrow Airport, with morning and evening flights.

April 2017

ttgmena.com

ibar

ATM Means ÂŽ

ATM 2016 attracted

40,000 travel professionals

Premier Partner

Business 9%

increase in visitors year on year

Official Partners

Corporate Social Responsibility Partner

antravelmarket.wtm.com

NEWS

MID-MARKET PLAYER

INTRODUCING THRIFTY LOUNGE Thrifty Car Rental has introduced a brand new concept entitled Thrifty Lounge, which guarantees all customers high levels of comfort, added convenience and personalised service. The very first Thrifty Lounge has been introduced at the new Thrifty Car Rental Burjuman branch in Dubai. Speaking of the new concept was general manager, Thrifty Car Rental, Karunesh Arya: “We are extremely proud

Aiming to cater to the needs

Guests to the newly opened

of budget travellers visiting

property can also make the most

to have pioneered the concept of car

Dubai, Somewhere Hotels has

of a conference room, a pool, a

rental lounges in the region. Our goal

officially opened Somewhere

fitness centre and a spa.

is to provide the ultimate car renting

“Following the global success

Hotel Tecom in Barsha Heights (previously known as Tecom).

experience to our customers.” Arya explained that customers can relax

of Somewhere Hotels, we are proud of our continued growth,

in the lounge’s quiet environment, discuss

301 stylish rooms, as well as

with our second property in

various renting options offered by Thrifty

various F&B options, including

the UAE located at the heart of

Car Rental over a cup of coffee with the

NAY restaurant, offering an

Dubai’s residential and business

company’s experts and make the most of

alternative al fresco setting, and

area,” noted corporate office

free WiFi access.

‘The Clavichord’, a music lounge

general manager, Somewhere

that serves up a tapas menu.

Hotels, Abdullatif Kabbara.

The property is home to

Our goal is to provide the ultimate car renting experience to our customers.

Thrifty Lounge falls in line with the car rental specialist’s

“We hope to roll out this concept into our bigger branches and plan to have an

ELEVATED COASTAL CHARM

additional three lounges this year,” he further noted. business strategy to enhance customers’ overall renting experience and create a service differentiator.

TOKYO PORTFOLIO DEVELOPMENTS

bu Dhabi-based Danat Jebel Dhanna Resort has unveiled 24 newly-built

The Ascott Limited has officially

The contemporary property offers spacious

beachfront chalets, which form part of

opened Ascott Marunouchi Tokyo,

studios and one-, two- and three-bedroom units,

its first premier luxury serviced

serviced by Ascott Hosts.

the resort’s expansion plans. The chalets offer views of the Arabian Gulf,

residence in Japan to fall under the

and emanate coastal charm with elegant

Ascott The Residence Brand.

modern details. They are expected to attract

The 130-apartment complex

Regional general manager – Japan and Korea, The Ascott Limited, Tan Lai Seng commented on the development: “Ascott The Residence,

stands in the Marunouchi-Otemachi

our premier brand that has been recognised

Resort has been receiving a number

area, in close proximity to the

worldwide with numerous accolades, is home to

was hotel manager, Danat Jebel Dhanna

of holidaymakers, mainly from the

Otemachi Station, one of Tokyo’s

top business executives, dignitaries as well as

Resort, Kevin Lawless: “We are delighted to

German market, and we expect to

largest subway stations, allowing

industry leaders. Many of our customers have

celebrate this milestone with the opening of

see an increase in this segment in the

guests to conveniently explore the

been eagerly anticipating the opening of our first

our beachfront chalets. Danat Jebel Dhanna

coming years."

city. It forms part of an integrated

Ascott-branded property in the country.”

next generation travellers and families. Speaking of the game-changing launch

development comprising offices,

ICONIC OPENING IN TURKEY Radison Blu Hotels &

“We are delighted to open our first signature

first Radisson Blu Residence

Radisson Blu residence in Turkey and expand the

property in Istanbul, Turkey.

presence of our iconic hotel brand in an iconic

Developed as part of

centre and meeting rooms, a pool, a gymnasium,

tourist attractions.

a rooftop terrace and a reading lounge.

destination like Istanbul, where two worlds meet,”

Batısehir, a recently built

remarked area vice president – Middle East and Turkey,

complex comprising offices,

Rezidor Hotel Group, Mark Willis.

shops and residential units,

and is within arm’s reach of major

located in the Bascılar area of the city.

Resorts has inaugurated its

“The location of Radisson Blu Residence, in a

the Radisson Blu Residence,

business district and next to the old city, will make it

Istanbul Batısehir houses 171

appealing to business travellers and families looking for

spacious serviced apartments

an international upper upscale hotel experience served

and contemporary facilities. It is

in a private apartment.”

6 April 2017

Key facilities at the property include a business

ttgmena.com

INTERVIEW

TTG: What attracts tourists to the Maldives? What are some of the current travel trends on the islands? The Maldives, the sunny side of life, is blessed with magical and breathtaking displays of sunshine. Similar to tropical countries, the Maldives enjoys both dry and wet seasons. The hot and humid weather is complemented with cooling sea breezes and periodic rains. As for trends, online booking sales are growing stronger than offline sales, backed by increasing interest among visitors from China, India and Japan, who use the internet often for information and services. Technology is fueling a more demanding and impatient traveller. 44 per cent of travellers already expect to be able to plan their holiday in a few simple steps from their smart phones, with over half (52 per cent) of them showing an increase in the use of travel apps in 2017. Adding to this, the ‘bleisure’ boom is well and truly underway. 2017 will see a further upswing, not only in the blurring lines between leisure and business travel, but also in the value we attach to workplace travel opportunities.

TTG: What initiatives and campaigns is MMPRC introducing to further increase visitor numbers this year? MMPRC is focusing on educating people from the Middle East about the Maldives as a destination. Our focus is to position the Maldives in such a way that people not only relate to the resorts and the facilities offered, but also to the destination’s art, culture and lifestyle. The focus is to develop the interest of the travellers towards the entire destination and not just a few resorts. To promote the destination, we are planning to organise roadshows, participate in the Arabian Travel Market and execute joint marketing proposals with trade partners. We are also aggressively working towards building and promoting packages and itineraries that are being circulated online and with all the major consolidators and agents in the region.

TTG: Are there any significant travel related developments currently happening on the islands? Yes, we are working on a lot of travel related developments. Maldives Integrated Tourism Development Corporation (MITDC), a 100 per cent Maldivian Government owned corporation, was established in 2016 and has been mandated with the development of integrated tourism in the

SUNNY SIDE OF LIFE Acting managing director, Maldives Marketing and Public Relations Corporation (MMPRC), Haris Mohamed speaks to Aleksandra Wood about the he Republic of Maldives’ charm, a gamechanging tourism focus and the absolute importance of the MENA market

Maldives. In order to diversify the ever-growing tourism and hospitality industry in the Maldives, the Maldivian Government has been looking into exploring the possibility of tapping into the mid-range tourism market that is currently growing in the Maldives. And under this initiative, the Maldivian Government has embarked on developing the concept of integrated tourism in the Maldives. Apart from this, we are upgrading and developing our domestic airport, hotels and guest houses on inhabited islands.

TTG: Of what importance is the MENA market to Maldives? What measures are you taking to attract MENA travellers?. We strongly feel that the MENA market has huge potential in terms of outbound tourism. MENA travellers are becoming more adventurous and generate a higher share of tourism revenue. To attract them, the Maldives is trying to position itself on different lines. Observing the outbound travel trends of the MENA travellers, we are trying to promote ourselves as a family destination providing convenience to all walks of life. Many resorts and hotels offer in-house facilities such as babysitting and activities specifically designed for kids, as per their age groups. As a tourist destination, we are and have always been working on providing the best of services to the travellers visiting us.

DESTINATION KSA

LIMITLESS DEVOTION Domestic tourism is becoming a buzz word in Saudi Arabia, with the government and travel and tourism players eager to capitalise on this market in particular. Tatiana Tsierkezou speaks to the industry

hose familiar with the Kingdom of Saudi Arabia will

Boueiry shared that the hotel group

exceeded 47.5 million, compared to 46.5 million

know that religious tourism is a key money maker,

encourages and stimulates domestic

with thousands-upon-thousands of pilgrims

tourism with various attractively priced

making their way to the country each year for

packages that are promoted to the Saudi

Ascott Limited is eager to boost its presence in

public via social media or within its own

Saudi Arabia, with aggressive expansion in the

hotels in other provinces.

pipeline.

spiritual purposes. But also on the minds of tourism movers and shakers is domestic travel, which presents a wealth of possibility and,

While religious tourism grows from

in 2015. With the numbers speaking for themselves, The

“We are expanding in the KSA with eight new

potentially, a lot of profitability. Like any other country’s

strength-to-strength each year, so does

properties in the works, including Ascott Rafal

nationals, the people of Saudi Arabia enjoy a local weekend

travel for leisure purposes, according

Olaya Riyadh, Ascott Makkah, Ascott Corniche Al

getaway within their culture-fuelled nation, to explore all it has

to industry professionals, especially the

Khobar, Ascott Villas Riyadh, Somerset Corniche

to offer in terms of entertainment and heritage.

domestic tourism market.

Jeddah, Somerset Downtown Al Khobar, Citadines

“We believe that [domestic tourism]

DOMESTIC BOOM According to the World Travel and Tourism Council, the country’s tourism sector is expected to contribute over

is a vastly untapped market,” explained

Al Khobar and Citadines Abha,” said Miccolis. Moving on to yet another hospitality giant that

country general manager – Middle East

is working on consolidating its presence in the

and Turkey, The Ascott Limited, Vincent

country further, The Rezidor Hotel Group is also

Miccolis to TTG.

focusing on the fruits of domestic tourism.

“Local tourism comprises the largest

The group’s regional director for the Kingdom

$81 billion to Saudi Arabia’s GDP, with oil taking a backseat

and most unaddressed segment in the

of Saudi Arabia, Basel Talal told TTG: “Domestic

and tourism being put in the spotlight. These conscientious

KSA, and it is a major focus point in

tourism continues to play an important role

numbers are set to be driven, in part, by domestic tourism, with

The Ascott Limited’s operations across

in the Saudi economy as a whole. Despite the

the Saudi Government aiming to boost household spending on

the GCC.”

economic slowdown and the drop in oil prices, the

cultural and entertainment attractions within the country from 2.9 per cent, to more than double, at six per cent.

Research has revealed that domestic

number of local tourist trips inside Saudi Arabia

tourism has been witnessing growth

exceeded 47.5 million in 2016 – a 2.3 per cent rise

in Saudi Arabia, with Makkah topping

compared to 2015. Under the Saudi Government's

domestic tourism was group operations manager, Swiss

the list of most visited destinations.

Vision 2030, the hotel industry is projected to

International Hotels & Resorts – Middle East, Shady Boueiry:

Moreover, spending on domestic tourism

experience continued growth in the coming few

“Domestic tourism is the heart of Saudi tourism. The people

in Saudi Arabia amounted to $11.97

years. Significant investments have been made in

of Saudi Arabia move from one place to another during

billion in 2016, according to figures

infrastructure and transportation links, which will

the weekends and holidays. The majority of guests that we

from the Kingdom’s press agency. The

support domestic tourism in 2017 and beyond.”

accommodate in our hotels are Saudis coming from different

research also revealed that the number

provinces.”

of domestic tourist trips in the year

Speaking to TTG exclusively about the significance of

8 April 2017

ttgmena.com

Shedding light on The Rezidor Hotel Group’s commitment to supporting tourism within

the KSA, Talal shared that extensive hotel

with the hospitably we can offer. We have

development is in pipeline, which is not

unique activities that will attract, educate

only concentrated in the Holy Cities or the

and entice our Saudi guests. We are guests

commercial hubs of Riyadh and Jeddah, but

here. While we bring our experience, we

extends across much of the Kingdom.

have lots to learn from the beautiful Saudi

“Indeed, we have 34 hotels in operation or

The majority of guests that we accommodate in our hotels are Saudis coming from different provinces.

culture and heritage,” he told TTG.

under development in Saudi Arabia through our upscale Radisson Blu brand, our midscale

THE NEXT STEP

Park Inn by Radisson brand and our first Radisson RED in the KSA, which is our lifestyle select brand. The growth across our brand

With plans in place to further capitalise

portfolio means we are well placed to cater

on tourism, the Saudi Government

for the different types of traveller within the

last year shed light on its Vision 2030,

Kingdom,” he remarked.

and since then, new ways to stimulate

their doors in the KSA: the Mall of Saudi, spanning 300,000m2

visitor numbers and spending have been

and housing a snow park and hotels; and The Avenues Riyadh,

introduced.

worth $1.9 million.

And while established tourism entities are currently focused on domestic tourism, new arrivals are readying themselves to hit the ground running. One such example is the Fairmont Riyadh,

Highlighting the determination of the

Other noteworthy developments include the Jeddah Tower,

country, last month, president of the Saudi

which may very well become the tallest building in the world, and

Commission for Tourism and National

a further 61,224 hotels rooms.

which is expecting to celebrate its entry into

Heritage, Prince Sultan bin Salman

the city this summer.

declared that Saudi Arabia will become

of Swiss International Hotels & Resorts said: “We expect

‘one of the biggest players’ in the travel

good business for 2017 and so far, we have signed four new

corporate hotel in Fairmont’s MENA portfolio,

and tourism game. This comment followed

management agreements with new properties.”

will open with a two-pronged strategic focus,

news of further government investment in

one of which will be corporate, and the other,

the industry, totaling $800 million.

The property, which will be the first

domestic. General manager, Fairmont Riyadh,

Feeling confident about what’s to come this year, Boueiry

Meanwhile, Shaikh of the soon to open Fairmont Riyadh told

TTG: “2017 will hopefully be our opening year. We are aiming

Eager to get the ball rolling, the

at end of Q2, beginning of Q3, which will be in the middle of

Government recently formed the General

summer. For us, that will be a perfect scenario for our team to

Rizwan Shaikh explained: “Domestic tourism

Entertainment Authority, which is set to

settle down and master their areas. With our main goal, ‘Hotel

is extremely important for us. Fairmont is

take control of the funding, promotion

First’, all our team members will work to ensure our new flagship

considered to be very new to the Riyadh

and development of the entertainment

hotel becomes the market leader in the GCC, when it comes to

market. We are very well-known in Makkah,

industry. Meanwhile, well-known theme

occupancy and rooms rates. Quite a lot of our competitors are

where we have the biggest hotel located on

park operator, Six Flags, has plans in

eager and anxious to know when we are opening, as we will for

the holiest site on earth, however in Riyadh, we

place to enter Saudi Arabia. The first

sure affect their business.”

have some work to do in reaching out to the

entertainment park is expected to launch

domestic market.

in 2020-2021.

“One of Fairmont Riyadh’s main goals is to stimulate the local market and local talent

With its eye on the prize, the Kingdom of Saudi Arabia has

Enhancing the country’s retail offering, two further shopping malls will be opening

April 2016

ttgmena.com

its tourism game face on and is at the ready to reap all the benefits that this industry brings forth.

DESTINATION KSA

A GREAT YEAR BRIDGE

PILGRIMS IN MIND atering to the needs of pilgrims visiting Saudi

TO INDIA

tures in the port city. CEO, Elaf Group, Ziyad Bin Mahfouz said:

Arabia, Elaf Group has

“The Elaf Group strives

introduced a number of

hard to offer great value

attractively priced Umrah

propositions to its clients

packages, available at all

by regularly introducing

properties in the Holy City

cost-efficient packages.

of Makkah.

Our most recent launch of

Elaf Group strives hard to offer great value propositions to its clients. The group has also

Thanks to its codeshare

“Our codeshare agree-

attractive pack-

agreement with Etihad

ment with Etihad Airways

ages enables our

Airways, flynas will be of-

enables us to better serve

fering flights to seven new

our guests, by providing

destinations in India.

them with convenient ac-

guests to perform Umrah and enjoy

According to the Saudi Arabia Hotel Construction Overview

their holiday or

report carried out by TOPHOTELPROJECTS ahead of The

business trip in

Hotel Show Saudi Arabia 2017, the KSA will have a total of

Jeddah.”

68 new properties and 29,033 hotel rooms launch in its

Bin Mahfouz added that Elaf Group’s hotels are

committed to innovating

major cities this year. According to TOPHOTELPROJECTS, Riyadh, Jeddah, Al Khobar and Makkah are expected to be the country’s busiest areas for hotel development.

launched affordable travel

their services in line with

packages at its Jeddah-

changing needs to offer

clude TIME Qurayyat Hotel (Q2 2017), Nobu Hotel Riyadh

based properties, enabling

the best services and

(Q2 2017), Swiss-Belhotel Al Khobar (Q4 2017) and Abraj

families to embark on lei-

amenities.

Kudai Towers (Q4 2017), to be home to 10,000 rooms.

sure and shopping adven-

Major new hotels scheduled to inaugurate this year in-

The Saudi airline cur-

cess to global destinations

rently provides 18 flights

via the UAE capital of Abu

a week from Riyadh,

Dhabi. I am confident that

Jeddah and Dammam to

these new destinations

Abu Dhabi, and via the

will prove hugely popular

Suzara said: “The hospitality landscape in Saudi Arabia is

codeshare agreement, it

with a large segment of

developing at pace, and this is a particularly exciting year.

will add its 'XY' code to

people who need more ac-

The largest hotel in the world – Abraj Kudai – is forecast to

Etihad Airways’ services

cess between Saudi Ara-

open in Makkah, whilst new brands are entering the mar-

from Abu Dhabi to Mum-

bia and a number of key

ket, harnessing the Kingdom’s potential at a time of major

bai, New Delhi, Bangalore,

destinations in India,” said

growth for its tourism, leisure and hospitality industries

Chennai, Hyderabad,

CEO, NAS Holding, Bandar

in the wake of the launch of Saudi Arabia’s National

Cochin and Kozhikode.

Al-Muhanna.

Meanwhile, March 2017 also saw the launch of the much awaited Assila Hotel Rocco Forte in Jeddah. Event manager, The Hotel Show Saudi Arabia 2017, John

OPENING IN DHAHRAN

These new destinations will prove hugely popular with a large segment of people.

Vision 2030.”

The Rezidor Hotel Group recently launched Radisson

SURPRISE IN STORE FOR WA’AD AL SHAMAL CITY

Blu Residence, Dhahran, its very first residence property in the city. Home to 92 apartments with kitchenettes, a restaurant and a gym, the new hotel is located in the Aramco business district, with the Mall of Dhahran, the city

In H2 of 2018 Wa’ad Al Shamal City in Saudi Arabia will celebrate the opening of the brand new Mövenpick Hotel Wa’ad Al Shamal. The hotel will be home to 237 rooms, three F&B

centre, the Aramco headquarters and the corporate

outlets, extensive meeting and event space, male and

offices of numerous international companies nearby.

female wellness areas and various other recreation

Commenting on the launch was general manager, Radisson Blu Residence, Dhahran, Fadi Mheisen: “Our

facilities. Chief operating officer, Mövenpick Hotels & Resorts,

team is all set to deliver the brand’s ‘Yes I Can!’ ser-

Middle East and South Asia, Andreas Mattmüller

vice philosophy. We believe that this, combined with

remarked: “We firmly support the [Saudi] Government’s

the quality of accommodation, will deliver a great ex-

vision of economic diversification. Considering the

perience for our guests.”

current lack of upscale accommodation, we see the

He added: “Demand in the city of Dhahran is largely driven by corporate travellers within the oil industry, however, many leisure guests from Riyadh and

development of this hotel as strategically important to the continued growth of the city. He further noted that the new property will represent

neighbouring cities in the Eastern Province also enjoy

the first international upscale hotel in the northern

visiting the city. As such, we believe that Radisson

region of Saudi Arabia.

Blu Residence, Dhahran will perfectly complement the needs of both segments.”

Mövenpick Hotels & Resorts operates 11 properties in the country, while five further projects are scheduled to launch in the next three years.

10 April 2017

ttgmena.com

We firmly support the Saudi Government’s vision of economic diversification.

UPDATE GREECE & CYPRUS

SUNSHINE HAVENS Determination goes a long way it seems, as 2016 proves fruitful for both Greece and Cyprus. Natalie Hami reports on the sunshine havens

CYPRUS

and winter months. However,

of our mild winter and the warm

for new and existing hotels, Cyprus can expand its

tourism officials explained to TTG

winter sea. We should promote

capacity to hold up to four to five million arrivals over

Rising from the ashes of an economic crisis

that this particularly lucrative

Cyprus as a winter destination to

the next 10 years. The challenge, of course, will be not

that hit just a few years earlier, Cyprus’ tour-

area of tourism has yet to be fully

countries with a cold climate, such

only to increase quantity but to increase quality.”

ism sector not only recovered in 2016 but

realised.

broke tourism figure records. Tourism has long-since been an integral

as Russia, Scandinavia, the Baltic

During the coming years, Cyprus’ shores will be

Menelaou remarked: “During

countries and Northern Europe.”

graced with a number of new hotels including Park

the summer months we have no

He added: “We should create

Lane, a Luxury Collection Resort and Spa, Limassol,

source of revenue, and looking ahead to

problem filling the beds for that

interesting activities and

and Radisson Blu Conference and Airport Hotel,

2017, industry officials remain confident but

period. There is a saturation period

experiences that will be attractive

Larnaca, among others.

well-aware of the steps that must be taken in

though and our aim is to filter this

to residents of cold countries.”

order to keep the momentum and subsequent

demand into the shoulder and

success going.

winter months.”

of Limassol, managing director, St

GREECE

Meanwhile, in the buzzing city Raphael Resort, Farah Shammas

Moving on to yet another sunshine paradise,

Cyprus Tourism Organisation (CTO), Marinos

the CTO’s promotion work goes

noted that even during the so-

Greece’s tourism continues to play a very vital role

Menelaou, 2016 was an all-time historic high,

into highlighting Cyprus’ attributes

called winter season, the sun is

in the country’s economic road to recovery, with

with arrivals reaching 3.2 million.

during the shoulder and winter

still out, therefore presenting a

the prospects for 2017 looking equally optimistic,

months. “For example football

great opportunity for site-seeing,

according to president, Greek Tourism Confederation

teams can come during the winter

excursions, group activities,

(SETE), Andreas Andreadis.

the previous year. Regarding the prospects

and train; we also have biking

business meetings and much more

During ITB Berlin recently, Andreadis conveyed:

for this year, we expect 2017 to be another

routes. CTO’s efforts and budget is

at very attractive prices and board

“Taking into account data received during ITB, plans

excellent year.

going towards developing special

rates.

for the addition of 1.5 million seats for 2017, for new

According to acting director general,

“It was a record year for revenue too, with an 11.9 per cent increase compared to

"We expect to consolidate the 2016 figures.

He further underlined that all of

interest tourism,” he added.

Reiterating Menelaou’s comment

markets as well as traditional ones, SETE predicts that

regarding the over-saturation of

for 2017 international arrivals may reach 26 million up

potential during the winter

the summer period, Shammas

from 24.8 million in 2016.”

months was also elucidated on by

explained that an additional

part in ITB Berlin and MITT in Russia this year,

general manager – travel, G.A.P.

challenge over the summer months

industry stakeholders tend to remain equally cautious.

to raise awareness of the country’s eclectic

Vassilopoulos Group, Demetris

is the very high demand, which has

CEO, Chnaris Hotel Management, Development &

tourism offering.

Constantinides. Highlighting that

to be managed effectively.

Consulting S.A. and CHC Hotels, Zacharias Chnaris

We’re optimistic and we’ve based this on our contacts with the travel trade.” Menelaou noted that CTO has also taken

This year also saw the launch of Paphos

Cultivating the island’s tourism

the season must be extended, he

Despite Cyprus gaining the

Despite an overall feeling of confidence, some

explained to TTG that the continued success of the

2017 European Capital of Culture and its

said: “One of the great challenges

reputation as a hotspot for leisure

impressive programme of events. Considered

we will all face if the stars continue

tourists, the island’s conference

an honour for the coastal city, the programme

to align and the arrivals continue to

and incentive sector has also

destination infrastructure are the keys to continued

aims to reinforce Paphos’ position on the

soar, is the limited capacity of our

grown from strength to strength.

success. This success can only be long-term if the

European cultural map.

accommodation establishments

However, even this particular

tourism industry is based on sustainable tourism

during the high season. The hotels

industry comes with its own set of

practices that promote the local culture, products

YEAR-ROUND DESTINATION

and apartments are all full in the six

challenges, according to managing

and the natural environment, minimising the negative

summer months (May to October),

director, Drakos DMC, Orestis

impacts on the destination caused by the large number

when 80 per cent of the total

Aristides, who cited under-capacity

of visitors.”

Boasting idyllic weather almost the whole

arrivals occur. During the other

as one of the main problems during

year round, it seems only natural that visitors

six months, we receive only 20 per

the summer months.

would flock to this Mediterranean island both

cent of the yearly volume.

during peak seasons as well as the shoulder

“We should take advantage

12 April 2017

tourism industry is one of complexity. “I believe that service quality, value for money and

He noted that the destination’s strong performance refers to tourism arrivals as opposed to the

“With the government's

profitability of tourism businesses, claiming that this

extension of building permits

has proved problematic due to austerity measures.

ttgmena.com

UPDATE GREECE & CYPRUS

ROMANTIC RETREAT

KEEPING THE FAITH

Santorini’s Vedema, a

of our hotels are dedicated

Luxury Collection Resort

to the needs of eternal ro-

and Mystique, a Luxury

mantics,” Konstantinidou

Collection Resort are

told TTG.

due to the particular architecture of the Oia cliff.

currently targeting hon-

She added that the pre-

eymooners and couples

mium hotels also welcome

looking for a romantic

families, with the villa

lighted to TTG the newest addition

getaway, according to the

categories of both hotels

to Vedema: the majestic Nafsika

properties’ vice president,

being perfectly suited to

Estate. This five-bedroom villa

Kalia Konstantinidou.

family vacations. However,

overlooks the volcano and the Ae-

Mystique only welcomes

gean Sea, and features a large pool

children over the age of 14

and a private helipad.

“The landscapes, the ambiance and the services

Konstantinidou further high-

In a bid to find out how this determined nation is striving to continue to ride its wave of tourism success, TTG spoke to an array of industry stakeholders keen to share their future strategy. Looking to place Athens firmly on the map of foreign conference organisers and tour operators, area general manager Greece

•Columbia Beach Resort

offer a fleet of Diesel cars

& Cyprus, Hilton Athens, Bart van de Winkel told TTG that the

Pissouri in Cyprus is

in the mid-size category

property’s main focus for 2017 is to improve Athens’ image and

undergoing a landmark

as well as built-in car

promote it as a ‘friendly and pleasant city to visit for business or

renovation with a view to

navigation. Furthermore,

leisure’.

re-opening in September.

the company has ordered

Upon completion, the resort will be spread over

a large number of new ISOFIX baby seats for

meeting as it makes available a business-orientated environment

75,000m2 and will boast a total of 169 multi-

customers with young children.

in conjunction with culture and entertainment. As we are in the

purpose suites, enabling guests to choose from

•Sensimar Caravel, a couples-only hotel, which

process of launching more and more offers and discounts, our

inland, garden, pool, side sea and sea views, as

is the latest investment of Xenos Group Hotels,

product is becoming even more accessible. All you have to do is

well as a variety of room categories.

is expected to open its doors on April 23 on

visit our websites and social media channels, and stay informed on

•Sixt Rent a Car in Cyprus has ordered 300 new

Zakynthos island. Meanwhile, 22 suites have been

all the amazing things that take place at Hilton Athens.”

cars and is looking forward to being the first to

added to Zante Maris Suites.

He added: “Greece is an ideal location to hold an incentive

The five-star property has also recently introduced its ‘Meet with Purpose’ campaign, enabling meeting professionals to reduce waste and incorporate health and wellness into meetings and events. Seeking to constantly enhance its offering, Grecotel Hotels & Resorts’ core objective is to increase demand and upgrade the quality of the company’s tourism product and services at all levels. According to the group’s regional sales director, Alexandra

Eager to keep visitors returning to

Mallosi, this includes prolonging the tourist period throughout

Aphrodite Hills Resort in Cyprus, the

Greece, promoting the country’s international appeal as a safe and

development will be adopting new ‘hotel

attractive tourist destination, increasing the number of foreign

style’ services, to be enjoyed from the

visitors and reinforcing domestic tourism.

comfort of their own apartment or villa

When it comes to promoting its properties, Grecotel has been

with private pool.

actively engaging on all social media platforms.“ TripAdvisor in

“We are constantly thinking of ways

particular has had a wide-reaching effect on the industry and many

to offer our customers a variety of expe-

of Grecotel’s properties are ranked as top destinations. In fact,

riences when staying at Aphrodite Hills,”

Grecotel won Gold at the 2015 Social Media Awards for its excellent

the resort’s sales and marketing execu-

use of Twitter in November 2016,” said Mallosi.

tive, Maria Demosthenous told TTG.

Highlighting the importance of these platforms, she stated:

Referring to the ‘hotel style’ services

“Social media plays a significant role in many aspects of tourism, especially for would-be travellers searching for information on destinations. Social media therefore affects their decision-making behaviour.” Spurred onwards, Greece and Cyprus are making savvy

being rolled out, Demosthenous noted

THOUGHTFUL EXTRAS

decisions to ensure a bright tourism future.

14 April 2017

ttgmena.com

that the extra touches and additional services provided by the Holiday Residences team are just a sample of what can be done to make guests more comfortable.

ON LOCATION SRI LANKA

destination unlike any other, Sri Lanka has risen to become one of the most coveted tourism spots in the world. With stretches of exotic

beaches hugging its coasts, untouched nature, an almost too-good-to-be-true climate and marvelous cultural sites, it should come as no surprise that this island is a bucket list staple. Diving into the most distinguished elements this nirvana possesses, Sri Lanka’s beauty is an alluring concoction of rare sites and attractions dating back thousands of years. Illustrating these precious attractions to TTG

was managing director, Tangerine Tours, Royal Palms Beach Hotel and Tangerine Beach Hotel, Angeline Ondaatjie: “The ancient civilisation and the monuments of the Cultural Triangle are important attractions. Sri Lanka has eight UNESCO world heritage sites and Buddhism has been well preserved in its 2,500-year history. Ayurveda and wellness, the wildlife, safari parks, whale watching and bird watching are other important elements that draw visitors to Sri Lanka.” And if that unbelievable list of offerings does not exceed travellers’ expectations, the warm and genuine spirit of the Sri Lankan people is guaranteed to do so.

TRENDY EXPOSURE As a result of Sri Lanka's ever-evolving tourism product and its unwavering increase in tourist numbers, new travel trends are emerging each year. For decades Sri Lanka’s key source markets derived from Western Europe, as tour operator businesses dominated the sector. Today however, a growing demand from online tour agencies has diversified the nation’s touristic portfolio, bringing in travellers from China, India, the Far East, the Middle East and Eastern Europe. “Sri Lanka is slowly moving away from being solely dependent on tour operator business, with an increasing number of tourists relying

VIRTUOUS SPIRIT With its already affluent offering in a constant state of progression, Sri Lanka is ever growing in popularity among the world’s travellers. Aleksandra Wood investigates

travellers from the MENA region. Chairman, Jetwing Hotels, Hiran Cooray elaborated on the topic: “There is great potential for high spenders from MENA, especially in the villa segment. With Jetwing having the largest collection of villas in the country currently, we believe in providing complete privacy and a family oriented holiday through properties such as Jetwing Thalahena Villas and Kottukal Beach House by Jetwing.” Devoted to paying close attention to the needs and wants of MENA travellers is Serendib Leisure Hotels.

on information disseminated via the Internet. A result of this trend is an increase in the number of

cater to the needs and requirements of

Numerous international hospitality entities are arriving on the island,

The company’s chief marketing officer,

individuals booking their holidays directly through

armed with unbeatable marketing strategies, services of outstanding quality

Suranjith De Fonseka shed light on some

the Internet,” explained vice president – sales and

and new concepts such as boutique villas and wellness resorts.

of the MENA-friendly services: “The

marketing, Aitken Spence Hotels, Althaf Mohamed Ali.

One example of this is Anantara Kalutara Resort, which opened its doors

MENA market is of extreme importance

in September 2016. Cluster general manager, Anantara Peace Haven

to Sri Lanka. Given the proximity to the

Tangalle Resort, Anantara Kalutara Resort and AVANI Kalutara Resort, Giles

Middle East (maximum 4.5-hour flight)

frequency of new generation visitors immersing

Selves discussed how these developments have affected the market: “Up

and the flight connectivity, Sri Lanka can

themselves in the abundant cultural richness

until 2014, Sri Lanka attracted mostly business travellers, full-board, low-

even be considered a weekend getaway.

of the country, with their social media activity

priced package travellers and backpackers. However, with the opening of

And given the interest by Middle Eastern

providing the destination with plenty of positive

smaller luxury resorts, particularly in Weligama and Koggala, and now with

clients, our hotels have received the

exposure. Tangerine Tours’ Ondaatjie revealed:

Anantara, Sri Lanka is starting to attract luxury travellers. Anantara hotels

CrescentRating. Qiblas are marked in

“We are starting to see a growing number of

are primarily focusing on luxury travellers from India and the MENA region.”

each room and Qurans, prayer mats and

Sri Lanka has also witnessed a heightened

millennials, solo females, foodies, adventure

Another distinguished local luxury brand that recently celebrated its

prayer times are available upon request.

enthusiasts and eco-focused tourists documenting

debut in Sri Lanka’s capital is Colombo Seven, with Jetwing Colombo Seven

Adding to this, non-halal items are

their travels on social media, thus creating the

representing the first of its kind – an urban resort standing in the heart of

marked on all menus and buffets.”

most authentic form of advertising. ”

the city. The newly-established luxury offering in Sri Lanka is set to lure in higher

LUXURY TAKEOVER Due to the influx of tourist arrivals from new markets, new developments have been initiated in order to cater to each individual market.

As Sri Lanka continues to capitalise

spending visitors, elevating the island’s standards a significant amount,

on its undeniable beauty and vibrant

and thus, enabling Sri Lanka to compete with some of the most popular

heritage, its tourism industry is ready

destinations the world over.

to face any challenge in the battle

Larger-scale hospitality brands with a presence in the country are not only reinventing their offering, but also ensuring that these developments

16 April 2017

ttgmena.com

to become the world’s most laudable destination.

ON LOCATION SRI LANKA

ENHANCING A DIGITAL MEDIUM

ILLUSTRATING

SRI LANKA

The South Asia Travel & Tourism Exchange (SATTE) 2017 welcomed 47 key tourism players from Sri

itken Spence Travels, a leading

Lanka, all of whom were eager to

tour operator in Sri Lanka, has

capitalise on the potential of the

achieved the ‘Best in Class’ award

Indian market.

for its newly upgraded Aitken Spence

The leading tourism exhibition in

Holidays website in the Travel and Tourism

India welcomed participants such

category.

as Sri Lanka Tourism Promotion

The award was presented to the company

Bureau, Sri Lankan Airlines,

at the Interactive Media Awards (IMA) fol-

Galadari Hotel, Hilton Hotel,

lowing a comprehensive judging process,

Kingsbury Hotel, Jet Wing Travels,

and represents the highest honour for ex-

“In recent years, it has become clear

Aitken Spence Travels, Walkers

cellence in planning, execution and overall

that digital is a necessary medium by

Tours and B.O.C Travels. The

professionalism.

which to engage customers, and we have

event was held in New Delhi from

Managing director, Aitken Spence Travels,

wholeheartedly strengthened our efforts

Nalin Jayasundera said: “We pride ourselves

in that area. We are ever prepared to offer

on the ability to understand our customers

our customers an avenue to discover new

and cater to their exact requirements in the

destinations, personalise it and offer new

most customer-centric way.

ideas to make travel plans.”

Digital is a necessary medium.

February 15-17. High commissioner of Sri Lanka in India, Chitranganee Wagiswara inaugurated the Sri Lanka Pavilion on February 15, in the presence of managing director, Sri Lanka Tourism Promotion Bureau, Suthesh Balasubramaniam.

URBAN RESORT IN COLOMBO

SPOTLIGHT ON SRI LANKA

The Sri Lanka Pavilion comprised of pictures of tourist attractions, illustrating the beauty and the rich cultural heritage of the country. Tourist brochures were available

Sri Lanka was crowned

the event, along with

GITF attracts affluent

for the visitors, highlighting the

‘Most Popular Tourism

19 travel agents and a

travel enthusiasts each

many aspects of the great potential

Destination’ for the

seven-member dance

year from mainland

Sri Lanka has to be a major tourist

second year running at

troupe that performed

China. The increasing

destination in the world.

the Guangzhou

number of visitors

International

has resulted in Sri

Travel Fair

Lanka’s successful

Jetwing Hotels’ in-

Key facilities at the

(GITF), which

exposure for its

novative hospitality

hotel include a rooftop

took place in

unique destination

brand, Colombo Seven,

infinity pool, a fully-

February 2017.

brand.

recently inaugurated

equipped rooftop gym

Jetwing Colombo Seven

and an in-house spa,

late General

ment of the

in Sri Lanka.

as well as conference

of Sri Lanka in

coveted award

facilities that can ac-

Guangzhou in partner-

traditional dances at the

further highlights the

sophisticated hospital-

commodate up to 150

ship with the Sri Lanka

Sri Lanka pavilion.

country’s growing popu-

ity option to travellers,

individuals and a meet-

Tourism Promotion

Jetwing Colombo Seven

ing room for up to 50

Bureau participated in

is situated in Ward

participants.

Offering a modern and

Place, in Colombo’s bustling centre. The hotel houses 98

The achieve-

The Consu-

A major travel exhibition in South China, the

larity among Chinese

The Sri Lanka Pavilion comprised of pictures of tourist attractions.

travellers.

“For the first time in Colombo, we will bring resort living into an

rooms, of which 70 are

urban space through

deluxe rooms and 28 are

Jetwing Colombo

serviced apartments,

Seven – the first mixed

as well as a selection of

development star-class

dining outlets, including

project in the city. The

Fifty7, the main res-

property will also func-

taurant serving Fusion

tion as a flagship of

gastronomy; the rooftop

Jetwing Symphony, the

restaurant, Ward7, of-

future of Sri Lankan

fering panoramic views

tourism,” stated chair-

of the Colombo skyline;

man, Jetwing Hotels,

and more.

Hiran Cooray.

NEW GENERATION FLEET

18 April 2017

ttgmena.com

SriLankan Airlines recently welcomed a brand new Airbus A320neo aircraft to its fleet. The new-generation aircraft will contribute to the airline's new strategic focus on Asia and the Middle East. Chairman, SriLankan Airlines, Ajith Dias spoke of the latest addition: “Our airline realigned its strategic focus during the last quarter of 2016 to capitalise on market opportunities in the rapidly growing travel and tourism industry in Asia.” SriLankan Airlines’ second A320neo aircraft is scheduled for delivery this month, followed by the first and second A321neo aircraft in Q2 of 2017.

SPOTLIGHT AFRICA

tries. Where do they eat? Where do they play? What do they do during the us in Tanzania. In 2015 we opened Park

weekends? Where do the locals hang

Hyatt Zanzibar. This year we are busy with

out? Our Instawalk is a great way to

the upgrading of Hyatt Regency Dar es

see Cape Town from the perspective of

Salaam, The Kilimanjaro, which will offer

a local and really provides ‘instagram-

modern, spacious remodelled guest rooms

mable’ moments and images,” general

and public areas. In addition to that, the

manager, One&Only Cape Town, Rich-

construction of our new Hyatt Regency

ard Lyon told TTG.

hotel in Arusha is progressing well. It is expected to open in early 2018.”

Also connecting guests with local culture is Conrad Pezula, through its thoughtfully curated one-, three- and

REAL EXPERIENCES The current buzz word in the travel indus-

General manager, Conrad Pezula,

try is ‘experiential travel’, and according to

Victor Chalfoun declared: “Guests are

industry insiders across Africa, this trend

looking to uncover the real heart and

is here to stay.

soul of destinations, which is why we

Speaking to TTG about his predictions for the evolution of experiential travel in Africa, was general manager, Outrigger

INTO THE WILD Africa is seeing an upsurge in both its tourism industry as well as its economy, giving the destination more momentum as it emerges as one of the fastest growing hubs in the world. Emily Millett writes

five-hour itineraries

see success in concepts such as Conrad 1-3-5.” And it seems that even the conserva-

Mauritius Beach Resort, Pieter van der

tion and safari side of tourism in Africa

Hoeven: “Authenticity and originality will

is being influenced by the visitor’s

be the buzz words of the future. With the

search for authentic experiences, as di-

ability to shop online, brand importance

rector of sales and marketing, Elewana

is diluting compared to reviews of how

(Kenya & Tanzania), James Haigh told

authentic and original an experience is.

TTG: “Right now, a conflict exists in the

Travellers want to live a destination, not

commodification of tourism in Africa.

just visit it.”

Experiences are either determined

In the Seychelles, there is also a demand

and packaged by price or the safari is

for authenticity, as marketing representa-

focused on creating authentic and im-

tive, Bird Island, Seychelles, Melanie Felix

mersive experiences where guests are

said: “As the world becomes a busier place

more in control of their own itineraries.

with people leading more stressful lives,

Elewana is careful to marry authentic

they search for an outlet where they can

African experiences, personalisation

connect with nature and live authentic ex-

and exclusivity, but at a price point that

periences. This prompts us to continue our

offers guests value. I'd like to think that

present formula, which essentially involves

the future of African tourism will be

offering a simple blend of nature and Sey-

dominated by a focus on words that

chellois hospitality at an affordable price

deal with value, participation and au-

on an island away from it all.”

thenticity.”

Hotels around the continent are reshap-

And just as the continent’s safari

ing their offering in order to accommodate

tourism often works to protect nature,

he mystical, magical, addictive and alluring continent of Africa has always been

this new quest for authentic experiences.

so experiential tourism will help to

a favourite tourism destination thanks to its unique offering. And now, as the

Sarova Stanley in Nairobi responded to

protect and preserve the genuine char-

continent witnesses unprecedented growth, more energy and investment is

the trend by introducing a ‘Heritage Tour’,

acter of a destination, as hotel owner,

being poured into its travel industry, making way for the emergence of new

which opens the door to Nairobi’s history

Princesse Bora Lodge & Spa, Madagas-

and culture, as seen through the eyes of

car, Mayer François Xavier explained:

the hotel itself.

“Nowadays luxury is not any more in

trends. “Africa was one of the strongest destinations last year for demand for international tourism, and future prospects are good,” director of sales and marketing, Ramada Re-

“Lately, people are focusing on expe-

the ostentatious or the immodera-

sort Dar es Salaam, Tanzania, Bharath Swarup told TTG. “Strong economic growth, par-

riencing a country, a city or a particular

tion, it is in the intimate and authentic

ticularly in East Africa, is helping the growth of business tourism throughout the region,

place by connecting to its history, people

places, personalised welcomes and a

while rising incomes and urbanisation are driving domestic travel. This year, the number

and culture. I feel this is extremely posi-

passionate team, which is exactly the

of tourists travelling to Sub-Saharan Africa is set to reach 42.6 million, and there is fur-

tive as it promotes better understanding

spirit of Princesse Bora Lodge & Spa.

ther potential for this figure to continue rising.”

between cultures,” said general manager,

Preserving the authenticity of the is-

Sarova Stanley, Paolo Marro.

land so travellers can continue to enjoy

However, Swarup added that significant investment in infrastructure and tourism training is required for inbound visitor numbers to show dramatic growth. “Although Africa is by far the top destination for volunteering-based travel among the

In order to ensure travellers experience the destination from an authentic

a unique experience, is a challenge for the future of Saint Mary.”

youth and student market, holidaying is still the number-one reason for travel to Africa,”

local perspective, One&Only Cape Town

he explained.

in South Africa has developed ‘Instawalk’.

As Africa continues to embrace its

This walk takes guests to the lesser-known

unique and ever-attractive offering,

local hideouts, coffee shops, restaurants

changes and developments are being

and boutiques around the city.

made to the tourism industry in a bid

Africa’s fast growing economy is also allowing for new tourism development and investment, with new hotels opening around the continent. “Some of the fastest growing economies in the world are located in Africa and we can expect economic growth rates in the region to outpace most major economies over the

“Travellers want to satisfy their insa-

next five years,” said general manager, Hyatt Regency Dar es Salaam, The Kilimanjaro,

tiable hunger and thirst for knowledge on

ties provided for the increasingly

Tanzania, Karl Marshall. “2017 is the continuation of a very exciting period of growth for

how the locals see their cities and coun-

demanding traveller.

20 April 2017

ttgmena.com

to ameliorate the services and facili-

SPOTLIGHT AFRICA

DEVELOPMENT NEARS COMPLETION

IMPRESSIVE AFRICA DEBUT Rotana made its debut in Africa with the recent official

Tsogo Sun’s new dual-

will add 504 rooms to the Cape Town

brand, 19-storey hotel de-

market, consists of the SunSquare Cape

velopment on the corner

Town City Bowl and the StayEasy Cape

of Bree, Buitengracht and

Town City Bowl. The two hotels are ex-

Strand streets in Cape Town

pected to cater to business and leisure

is entering its final stages,

travellers alike, on all budgets.

with construction expected

CEO, Tsogo Sun, Marcel von Aulock

to be completed by Septem-

said: “These properties represent the

ber of this year.

next generation of room design in this

The development, which

category for Tsogo.”

opening of Kin Plaza Arjaan by Rotana in Kinshasa, the capital of the Democratic Republic of Congo.

geographical presence on the continent,” said president

RENOVATION UNDERWAY

and CEO, Rotana, Omer Kaddouri. “We are very excited

One&Only Le Saint Géran closed its doors in

restaurants will be redesigned,

to bring our decades of hospitality expertise to the

February to undergo an extensive renovation

and we will be introducing addi-

Democratic Republic of Congo – a country we believe has

project, with plans in place for the five-star resort

tional dining concepts including

immense tourism potential which has largely remained

to reopen in late 2017.

a pan Asian experience. We are

“Rotana has been increasingly looking to markets in Africa to drive business growth and expansion, and today we mark a major milestone in our efforts to extend our

are planning to introduce brand new guestrooms and suites, two new pool experiences plus new fitness and spa offerings. All

Speaking to TTG, general manager, One&Only

looking forward to welcoming

Le Saint Géran, Charles de Foucault said: “We will

back our loyal guests as well

nology and facilities, and includes 101 luxurious rooms, stu-

reopen in late 2017 and continue to set the ultra-

as new guests to a completely

dios and suites along with three F&B outlets, meeting and

luxury standard for hospitality in Mauritius. We

redesigned resort.”

untapped.” The five-star hotel is equipped with contemporary tech-

conference rooms, and a grand ballroom.

April 2017

ttgmena.com

We will continue to set the ultra-luxury standard for hospitality in Mauritius.

FOCUS ON INDONESIA

FOCUS ON FRANCE

ENLIGHTENING EXPERIENCES According to the World Tourism Organisation, France is the most visited country on Earth, with tourism arrival figures consistently weighing in at between 80 to 85 million annually. Lucie Robson uncovers what there is to look forward to this year, as well as the MENA market’s fascination with the culture-infused destination

ith its outstanding natural diversity, world class cultural offerings, incomparable culinary delights and fantastic range of shopping experiences, France’s first-place rank-

tion to educating each and every visitor. It is not

While Paris is the most visited city in

ing comes as no surprise. Additionally, the country has

only the events and exhibits within the museum’s

France, with the country’s top tourist at-

firm historic and cultural links with MENA, which creates something of

walls that are worth a visit but the building itself,

tractions concentrated in and around it

an atmosphere of a home-away-from-home for visitors from the region.

which boasts extraordinary architectural design

(think Versailles, the Louvre, The Pompidou

and an enviable location on the banks of the Seine.

Center and of course La Tour Eiffel), the

In many ways 2017 is the perfect year to visit France, with key attractions celebrating landmark birthdays, while much loved iconic spots

likes of sun-drenched Nice in the south and

such as the Eiffel Tower, Notre Dame and the stunning beaches of the

MENA INTRIGUE

the vineyards of Bordeaux in the south-west

south continue to emanate their timeless charm and elegance.

The traditional links with the Middle East and North

have their unique character and appeal too.

Africa are also seen with the availability of halal

The laid-back charm yet elegance of the

for top attractions, with Disneyland Paris, just east of the city, being

food. Indeed, Euro Disney offers halal menus for

Mediterranean or the French Riviera

one of the most visited places in the country. This year marks an im-

MICE events, while websites such as havehalal-

continues to be very popular among sea-

portant anniversary for the popular fun park; Disneyland Paris turns 25

willtravel.com and halaltrip.com keep visitors up

soned travellers.

and all of 2017 is being spent marking its quarter century, with major

to speed with what’s on offer – from a pick-me-up

refurbishments having already been completed.

snack to a dress up dinner.

Paris, otherwise fondly known as ‘The City of Lights’, is the epicentre

“This year is definitely the best time to visit Disneyland Paris,” direc-

“More and more hotels, including ourselves, have

“In the south of France we have the Regional Committee of Tourism, which has developed the Côte d' Azur France brand to

tor of marketing and sales, international markets, Disney Destinations

specialty dishes on their menus,” general manager,

entice people to come and experience this

International, Brigitte Elmkies-Sitbon told TTG. “We started preparing

Le Royal Monceau Raffles, Aaron Kaupp Paris told

part of France,” said marketing and commu-

our entire resort two years ago in view of our 25 anniversary. In ad-

TTG. “We are proud to have Qatar’s national dishes

nity supervisor, JW Marriott Cannes & AC

dition, for the celebration we are opening a new attraction called ‘Star

on our room service menu and bar menu that are

Ambassadeur Antibes Juan-Les Pins, Cecile

Tours: The Adventures Continue’. Based on the Star Wars saga, this

available all day long.”

Poulain.

unique attraction will immerse guests in the universe of the seven mov-

Kaupp has been putting the MENA region at the

Tensions in France had an impact on visi-

ies. We also introduced a new parade and launched a brand new and

forefront of the hotel’s recent marketing activities,

tor numbers last year, acknowledged Pou-

spectacular night time show called ‘Disney Illuminations’ on March 26

ensuring a strong presence in the GCC in particular

lain, but 2017 is better and the outlook for

as part of the anniversary celebrations.”

with regular promotional trips to the area. While

MENA visitors is encouraging.

the standard charms of Paris feature in Le Royal

“We have a strong historical relationship

tourists coming from MENA to visit Disneyland Paris, owing to the

Monceau Raffles’ recommendations for guests, it

with these tourists. They favour long-term

family fun it offers and its proximity to the glamourous French capital,

is also dedicated to helping its clientele discover a

stays and they are returning guests. They

Elmkies-Sitbon explained. “These visitors usually stay at the Disneyland

new side to the ‘City of Lights’, while always keep-

trust us, and despite recent terror incidents,

Hotel, our five-star resort, and they love combining a stay at Disneyland

ing in mind the tastes of MENA travellers.

they are coming back.”

The trends right now show that there is a very strong interest from

Paris with a trip to Paris.”

“Our hotel has access to off-the-beaten-track

Overall, it looks like the enduring attrac-

exhibits and to seeing Paris in a different way,” he

tion of France will help to maintain its top

flects France’s historic ties with MENA, is the Arab World Institute

said. “Paris will always be a destination for the Mid-

tourist destination position in 2017, while

(AWI). This remarkable museum, dedicated to Arabic culture, is cel-

dle East traveller as it offers a home-away-from-

exciting landmark events combined with the

ebrating 30 years of operations with two key exhibitions.

home where our clients feel comfortable with the

comfortable ties with the country will con-

best shopping and gastronomic delights for every

tinue to attract MENA travellers.

Another attraction marking a landmark birthday, and one that re-

One revolves around the theme of Arab-Muslim civilisation and Sub-

Poulain sums up the ambience of

Saharan Africa, while the second celebrates the peaceful coexistence

palate. They are sophisticated travellers and know

of religions in the Arab world, putting Middle-Eastern Christian identity

exactly what they want. We are here to cater to

the most popular tourist spot on earth

in focus.

their needs and make sure that their stay is an un-

with panache: “Life is beautiful and life

forgettable one.”

continues.”

The AWI’s activities over the last three decades highlight its dedica-

22 April 2017

ttgmena.com

FOCUS ON INDONESIA

FOCUS ON FRANCE

SUNDAY NEW ROUTES TO MARRAKECH SHOPPING SPREE The objective of this change

hose wishing to shop in Paris

is to help bolster a flagging

can now make a

economy, with similar moves

weekend of it, as one of

expected around the city at

France’s national carrier, Air France, is adopting new

the city’s most famous

other stores.

services from Paris-Charles de Gaulle to Marrakech in

department stores,

Morocco.

Galeries Lafayette,

Haussmann, is expected to

located on Avenue

launch Sunday trading this

will be offering customers three weekly flights from

Haussmann, is now

spring, while Bon Marché

Paris-Charles de Gaulle to Marrakech and up to 48

open every Sunday

on the Left Bank, owned by

weekly flights to three other destinations in Morocco.

following a long

LVMH, has been opening its

struggle with industry

doors every Sunday since

Four Seasons Hotel George V, Paris, now proudly

stakeholders.

March 19.

boasts three Michelin Guide starred restaurants, and

Starting from the summer season 2017, Air France

The French flag-carrier will operate the departures from Paris-Charles de Gaulle with Airbus A320s.

Printemps, also on Avenue

CULINARY ACCOLADES is the only palace hotel in Europe to have such an impressive collection of outlets.

reputation to offer uncrowded places, incredible

The Michelin Guide is widely regarded as the most

quality of life, good food and drink, a huge number

important benchmark for assessment of culinary

of different landscapes and touristic attractions,

experiences in the world.

and open air sports possibilities,” Poiroux told

L’Orangerie and Le George restaurants have each

TTG. “The historic and pre-historic heritage is

been awarded their first Michelin Star, while Le Cinq

astonishing, which puts the Bordeaux region within

has maintained its top three Michelin Star ranking in

the world’s best recognised places in UNESCO

the recently-released Michelin Guide France 2017.

heritage sites.”

The menu at L’Orangerie offers classic French

Poiroux noted that visitors from the Middle

BORDEAUX ON THE RISE

East, and more specifically the Gulf, who in the

interpretations of Mediterranean cuisine with many

past considered the Riviera region as their main

dishes devised for sharing. Le Cinq is renowned for

vacation spot in France during summer months,

its creative take on traditional French dishes.

are increasingly seduced by the quiet and quality standard of "the other south". Meanwhile, new routes to North Africa have

According to director of commercial, Bordeaux Airport, Jean-Luc Poiroux, the number of visitors to the region

aided a rise in visitor numbers in recent years

has risen significantly in the last 12 months, with security

Poiroux said. Renowned for its wine production and numerous

incidents in other parts of the country confirming 'the emergence of the Bordeaux region as a place where life is

vineyards. Last year the city saw the opening

easy, cool and quiet'.

of the new Cité du Vin, which attracted around

“Even if Bordeaux is a large city, the region has the

cuisine and Le George plays with creative

400,000 visitors in a few months.

JOAN COLLINS NAMED GODMOTHER OF SS JOIE DE VIVRE

CONNECTING QATAR TO NICE Qatar Airways will launch a new service to Nice this summer with five weekly flights. Flights will operate from the airline’s Doha hub, Hamad International Airport, and will be serviced by the airline’s state-of-the-art Boeing 787 Dreamliner. Chief executive, Qatar Airways Group, Akbar Al Baker Uniworld Boutique River Cruise

inaugurated the new ship with a

“We are delighted to welcome

announced details of the service while officially opening

Collection has announced that

dedicated christening ceremony,

Dame Joan Collins to the Uniworld

the new luxury Qatar Airways Premium Lounge at Paris-

award-winning actress, Dame Joan

with Dame Joan in attendance.

family as Godmother of the S.S.

Charles de Gaulle Airport in January.

Collins, will be the godmother of SS

Uniworld has brought travellers

Joie de Vivre,” said president,

The Qatar Airways Premium Lounge at Paris-Charles

Joie de Vivre, the company’s new

to Paris for decades, while Dame

Uniworld, Ellen Bettridge. “She

de Gaulle covers 1, 000m2 and serves Qatar Airways’

super ship.

Joan has enjoyed close ties to

epitomises the ‘joy of living’

first and business class passengers. It comprises both a

Last month, the vessel became

France for years, having regularly

philosophy that is reflected in

brasserie and deli, two roof terraces with views of Paris

the first of its kind to travel along

spent time in Paris and the French

every bold detail of our newest

and the Eiffel Tower, male and female prayer rooms,

the Seine. On March 27 , Uniworld

Riviera.

super ship.”

shower facilities, computer points and WiFi.

24 April 2017

ttgmena.com

PEOPLE ON THE MOVE

Olivier Granet to the position

ACCORHOTELS

of managing director and chief operating officer for the Middle East and Africa. He is now in charge of AccorHotels’ diverse portfolio of internationally acclaimed hotels and brands, and is expected to stimulate transformative growth for the economy and midscale segments for the Middle East and Africa.

GENERAL MANAGER

Four Seasons Hotel Bahrain Bay has welcomed Swedish national, Richard Raab, as general manager. Raab served as the acting general manager of the Four Seasons Resort Dubai. A Four Seasons veteran of 18 years, he began his career with the world-renowned company in F&B. He has since worked for numerous Four Seasons hotels and resorts, spanning six countries.

GRAND MILLENNIUM AL WAHDA

AccorHotels has promoted

FOUR SEASONS HOTEL BAHRAIN BAY

MANAGING DIRECTOR AND CHIEF OPERATING OFFICER

NURINA ANUAR

RICHARD RAAB

DIRECTOR OF PR AND COMMUNICATIONS

Abu Dhabi’s Grand Millennium Al Wahda has appointed Nurina Anuar as director of public relations and communications. Anuar’s responsibilities include overseeing all press and marketing communications for the property. With 15 years of experience in the hospitality sector, Anuar previously worked in PR consulting, marketing and corporate affairs.

FERGHAL PURCELL

HOSPITALITY MANAGEMENT HOLDING

OLIVIER GRANET

CHIEF OPERATING OFFICER

Ferghal Purcell has been promoted to the position of chief operating officer for Hospitality Management Holding (HMH). Prior to his promotion, he served as complex general manager of HMH’s The Ajman Palace Hotel and The Coral Beach Resort Sharjah. Purcell has over 30 years of experience in the regional and international hospitality industry.

If you have recently been promoted or appointed key staff, please visit our website... SAMI AAWAR

VICE PRESIDENT DEVELOPMENT – EMEA

Kempinski Hotel Mall of

Ramzy Fenianos has as-

the Emirates in Dubai has

sumed the position of vice

promoted Slim Zaiane to the

president development – Eu-

position of general manager. Having worked for 15 years in Europe’s luxury hospitality sector, Zaiane has worked for the likes of Hilton and Sofitel. He joined the Kempinski Hotel Mall of the Emirates family in 2014 as hotel manager. The UK national holds a BA honours degree in hotel management.

rope, Middle East and Africa (EMEA) for Minor Hotels. With over a decade of hospitality and real estate experience, Fenianos has worked for numerous acclaimed brands throughout his career. The French national will be based at Minor Hotels’ regional office in Dubai.

April 2017

GENERAL MANAGER

Mövenpick Hotel Doha has appointed Sami Aawar to the position of general manager. With 20 years of regional hospitality experience, Aawar first joined the Mövenpick Hotels & Resorts team in 2002 in Beirut, as director of operations. In 2016, he became the task force general manager of Mövenpick Hotel Al Aziziyah and Mövenpick Hotel Doha.

ttgmena.com

HOSSAM MANSOUR

TOWERS ROTANA DUBAI

GENERAL MANAGER

MÖVENPICK HOTEL DOHA

RAMZY FENIANOS

MINOR HOTELS

KEMPINSKI HOTEL MALL OF THE EMIRATES

SLIM ZAIANE

GENERAL MANAGER Towers Rotana Dubai has welcomed its new general manager, Hossam Mansour. Mansour first joined the Rotana Hotels family in 2013, and has most recently served as general manager of Villa Rotana in Dubai. The Lebanese national possesses over 20 years of hospitality experience in managerial positions across the GCC, North America and Turkey.

PICTURE PERFECT HMH - Hospitality Management Holding celebrates the launch of its newly designed logo, which reflects the heart of the company’s business: hospitality.

Picture perfect

A special ribbon cutting ceremony takes place to welcome Oman Air’s latest fleet addition – a brand new Boeing 787-9 Dreamliner.

A visual tour of recent events in the region...

Al Bustan Centre & Residence takes part in the 2017 Walk for Education campaign, established by philanthropic organisation, Dubai Cares, which works to improve children's access to quality primary education in developing countries.

26 April 2017

Abu Dhabi Tourism & Culture Authority prepares for the second ‘Mother of the Nation Festival’, taking place on Abu Dhabi’s Corniche beach.

ttgmena.com

SOCIAL HUB

Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003

SOCIAL MEDIA HIGHLIGHTS: ITB BERLIN 2017

The 2017 edition of ITB Berlin came to a close on March 12. Following five successful days of meetings, mingling and business, the exhibition’s organiser, Messe Berlin, came to the conclusion that face-to-face meetings between business partners from around the world have become vital, especially at a time of uncertainty and geopolitical challenges. We couldn’t agree more! Here are some of our favourite tweets from the show…

EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022 CONTRIBUTORS Natalie Hami Emily Millett Lucie Robson CREATIVE DIRECTOR Edward Beales E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077

Pepper @PepperTheRobot Hello there! I am at #ITBBerlin. Visit our booth n° 102 Hall 7.1c and learn how I greet, inform and entertain customers. #Berlin

Elaine Hockley EHockley@ttgmena.com D: +357 24 803011

ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK

TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group

Airbus @Airbus At #ITBBerlin? Swing by Hall 1.1 to experience #AirspaceByAirbus: our most innovative and comfortable cabin ever.

ITB Berlin @ITB_Berlin Our moment of the day: The smallest motorcyclist of #ITBBerlin!

ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074

CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002

Qatar Airways @qatarairways We've made a huge splash at #ITBBerlin 2017, showcasing our innovative spirit at the #QatarAirways booth on the show floor. #FirstInBusiness

ITB Berlin @ITB_Berlin #ITBBerlin is about to begin! The crowds are already waiting to get inside! We wish you all a great and successful time @ ITB!

ITB Berlin @ITB_Berlin ITB Best Exhibitor Award at #ITBBerlin - First place in the category "Carriers" is... LUFTHANSA #cbsbea

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