June 2017 by TTG MENA

T H E B U S I N E S S O F S E L L I N G T R AV E L

JUNE 2017

Spotlight MALAYSIA

On Location SEYCHELLES

Redefining its portfolio to boost numbers

Update CENTRAL ASIA Preparing for an influx of visitors

ISSUE 307

Key stakeholders share their insight

Interview General manager, The Retreat Palm Dubai MGallery by Sofitel, Samir Arora

UNIVERSAL FASCINATION With mesmerising culture, incredible natural wonders and a tourism industry that forever blossoms, Jordan's charm ever entices the world's travellers

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CONTENTS > YOUR GUIDE 06

NEWS

INTERVIEW

SUMMERTIME, AND THE LIVIN'

IS EASY

ummer is here! Cyprus is buzzing

with life and tourism movers and

DESTINATION JORDAN

shakers are anticipating a fruitful season. It’s already looking good

for us as, according to the most recent

UPDATE CENTRAL ASIA

statistics, tourist arrivals hit 286,331 in April 2017 compared to 225,575 in April 2016,

representing a very impressive 26.9 per cent

ON LOCATION SEYCHELLES

jump in numbers! This will only get better. You really can feel the seasonal vibes in

A LETTER FROM... Sunny regards,

the air and tourists are already making their

SPOTLIGHT MALAYSIA

way to the ‘Island of Love’. Everyone is more relaxed, happy and, of course, beautifully

bronzed from the summer sun!

ANALYSIS CAR RENTALS

I know that as travel trade professionals we are ever-working and forever busy, but

it really is important to take some time to

PEOPLE ON THE MOVE

unwind and really enjoy a break. I hope you all find the opportunity to take advantage of this

fantastic, vibrant season!

SOCIAL HUB

June 2017

ttgmena.com

Tatiana Tsierkezou

TTG MENA Editor

ttg mena for premium travel professionals

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NEWS

DEDICATED TO BAHRAIN

Exhibition Calendar

Swiss-Belhotel International has two new hotels in the pipeline for Bahrain. Grand Swiss-Belresort Seef, a five-star luxury resort

ICONIC COLLABORATION

JUNE 5-6 Leaders in Hospitality CEE & CIS Summit, Prague, Czech Republic • www.hotelcee.com

JUNE 13-14 Aviation Festival Africa, Johannesburg, South Africa • www.terrapinn.com

andarin Oriental Hotel Group has revealed plans to manage a second luxury hotel and branded residences in downtown Dubai, in partnership with

wasl Asset Management Group. The new property, scheduled to inaugurate in late 2020, will join Mandarin Oriental Jumeirah Beach, which is scheduled to open in Q4 of 2018. The luxury hotel will be located in wasl Tower and will comprise 257 guestrooms, suites and serviced apartments, on floors 16 to 38. Group chief executive, Mandarin Oriental Hotel Group, James Riley said: “Dubai continues to develop as one of the world’s leading destinations, and we are delighted to have the opportunity to operate two luxury hotels in the city.” Key facilities will include a selection of F&B outlets; extensive banqueting and meeting spaces; a two-storey Spa at Mandarin Oriental; and an outdoor swimming pool.

comprising 189 rooms, is anticipated to launch in the last quarter of the year, whilst the Swiss-Belresidences in Juffair is expected to open its doors in December 2017. The two new properties will join the existing Swiss-Belhotel Seef that

JUNE 15 -18 ITE HONG KONG, Hong Kong www.itehk.com

has contributed to the group’s ever-growing presence in Bahrain.

AUGUST 2-5 The Hotel Show Philippines, Mania, Philippines www.thehotelshowphilippines.com

“We are pleased to expand our footprint in Bahrain, where we have

SEPTEMBER 19-21 OTDYKH International Russian Travel Market, Moscow, Russia www.tourismexpo.ru/en/

enjoyed great success

November 7- 9 AccessAbilities Expo, Dubai, UAE www.accessabilitiesexpo.com

growth strategy and reinforce our commitment to Bahrain

•

with our flagship property Swiss-Belhotel Seef,” declared chairman and president, Swiss-Belhotel International, Gavin Faull. “The new developments are in line with our multi-brand where we continue to see a strong demand. We look forward to a long-term partnership with our valued owners and associates.”

TTG MENA will be available at these shows

6 June 2017

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25-05-2017 13:10:19

NEWS

IMPECCABLE LUXURY

HOTEL CHECK AL KHOORY ATRIUM HOTEL, DUBAI

By Aleksandra Wood

bedding was soft and inviting, morphing perfectly to adjust to my sleeping positions. It felt almost as though I was sleeping on a cloud, and it proved to be a struggle to leave the bed in the morning. The general manager of the hotel was kind enough to take me on my very own tour of the hotel, during which he showed me the property’s finest rooms

Hospitality Management Holding (HMH) has

and explained the various

revealed the upcoming launch of its brand new,

configurations offered by the

five-star luxury hotel brand – Bahi Hotels

hotel. The spa rooms and the

& Resorts.

Jacuzzis, as well as the outdoor

CEO, Faisal Holding, Brett Schafer stated: “We are

For a first-timer in Dubai, the Al Khoory

and rooms sported the signature Al-

infinity pool on the top floor,

proud to launch Bahi Hotels & Resorts – a fantastic

Atrium Hotel offered everything for a

Khoory colours – yellow, orange and green

were by far the most impressive

addition to our impressive portfolio of existing

convenient and free-flowing business stay.

– in various shapes and stripes, across the

features of the hotel, with the

Immediately upon arrival, I was greeted

bedding, curtains, walls and carpeting. The

pool and terrace area offering

brands serving varied market segments. Reflecting the highest level of service, attention to detail

at the door by more than helpful staff

entire hotel is covered in wood paneling

stunning views of the Mall of the

and refinement, Bahi has been conceptualised

assisting me with any luggage I had. I

which, together with the vibrant colours,

Emirates and the Dubai skyline.

to provide both business and leisure travellers

was very appreciative of the smooth and

emanates an urban and modern vibe.

unforgettable experiences. We are confident it

hassle-free check-in after our long journey

will uniquely position us to cater to well-travelled

from Cyprus.

individuals looking for the ‘wow’ factor.”

My room was perfect in size, spacious

Overall, experiencing the

The room service was exceptional. The

Al Khoory Atrium Hotel was

hotel’s chicken soup was a regular during

delightful, the staff was the

my stay, and it always arrived within 10-12

kindest and most assisting staff

‘Bahi’ represents the brand’s unique selling

yet snug, and had all the necessary

minutes on a tray with fresh bread, shining

I have ever encountered at a

proposition, ‘Impeccablly Plush’. The brand’s

amenities from a fully-stocked mini-bar

cutlery and neatly folded napkins.

hotel, and the modern facilities

hallmarks include distinctive ambience, refined

to bathroom equipment, slippers and a

luxury, exceptional quality and superior service.

comfortable robe.

The Ajman Palace Hotel, HMH’s flagship property

The contemporary design of the hotel

The greatest pleasure by far of staying

made my stay seamless and

at the Al Khoory Atrium Hotel was

comforting. It was a very

getting to sleep in its luxurious beds. The

memorable stay in Dubai!

in the UAE, is the first property to fall under the new brand.

FROM KUWAIT TO BAKU

TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.

INCREDIBLE SWISS RESORT OPENING THIS SUMMER

Jazeera Airways is gearing up for an exciting destination debut, with the launch of direct flights from Kuwait to Baku in Azerbaijan this month. Baku has been earmarked as an ideal holiday destination, with its selection of attractions, maze of alleys, mosques, historic buildings as well as the Palace of the Shirvanshahs and the Maiden Tower, which are now UNESCO World Heritage Sites. CEO, Jazeera Airways, Rohit Ramachandran declared: ‘We are determined to break new grounds staying true to our brand essence of creating a seamless link to inspiration for our customers who are always on the hunt for new adventures. The flight to Baku is only the beginning to setting course to new lands beyond the Middle East, as we continue to identify trends brought forth by our customers.” Also commenting was Azerbaijan’s Ambassador to Kuwait, Elkhan Gahraman: “This is a proud moment for us,

This summer, Switzerland will

will comprise 383

the transformed four-star Palace

as Jazeera Airways succeeds in establishing a strategic

be embracing the brand new

rooms spanning four

Hotel; the five-star Waldhotel

partnership that will bring our countries closer with stronger

Bürgenstock Resort Lake Lucerne,

hotels; 67 residences;

Healthy Living; and the recently

economic and trade ties, and enable the discovery of

which will open its doors 853 metres

12 restaurants, lounges

renovated three-star Taverne.

Azerbaijan’s beautiful culture.”

above the picturesque Lake Lucerne.

and bars; a 9,940m2 spa

Covering an area of more than 148

Meanwhile, sports enthusiasts

and wellness centre;

can make the most of a nine-hole

acres and offering dramatic views

meeting space for 800

golf course, three championship

of the Rigi and Pilatus Mountains,

people; and much more.

tennis courts, a curling rink, 43

The four hotels will

miles of hiking and biking trails,

the resort, which has been heavily invested in by Katara Hospitality,

include the new, five-

and a private lido on the lake for

will be open year-round. Its facilities

star Bürgenstock Hotel;

water sports.

8 June 2017

ttgmena.com

INTERVIEW

With its soft opening scheduled for this month, The Retreat Palm Dubai MGallery by Sofitel is in gear to offer something truly new and unique to wellness enthusiasts. Speaking exclusively to Tatiana Tsierkezou was the resortâ&#x20AC;&#x2122;s general manager, Samir Arora

AN INTRODUCTION TO WELLNESS

INTERVIEW

M Gallery is all about creating memories and our ‘dreammakers’ are required to make these memories happen. : Tell me all about this new and exciting resort.

: Tell me about the really unique aspects of the resort.

The resort is soft opening this month and the official opening is

We will have our very own, first-of-its-kind nutritional clinic in the

scheduled for October 1.

hotel, which is going to be Dubai Health Authority approved - we are

The Retreat Palm Dubai MGallery by Sofitel is a first of its kind. It is the first wellness and holistic resort in the region, and its objective is to be an introduction to wellness and to redefine the whole wellness experience. There are lots of

the first hotel that it’s endorsing. We’re partnering with a doctor from the UK who is a specialist in ladies’ treatments. We have infused lots of greenery into the lobby and guestrooms,

wellness components available in the city, but nobody has taken a holistic

and our guest amenities are 100 per cent organic. Our children’s

view of it.

amenities are also organic and paediatrician-certified. 90 per cent of the food served within the hotel will be organic and natural, whether it's ketchup, salt, pepper, flour, cola – everything has been

: How has this vision come to fruition?

thought out. We started right from the construction phase, so the building is feng shui compliant. When you walk into the building there are hardly any 90-degree angles;

We are even partnering with two organic farms in Abu Dhabi, where we will get all our produce and supplies from.

they are all rounded where possible. There is lots of use of natural, toned down

When it comes to spa, our concept of spa is from farm to spa

colours and natural materials, such as stone, wood, glass and linen - there’s very

tables. We’re going to use lots of natural ingredients. We don’t buy

little use of metal.

packaged products for treatments, we will actually make it in front of

It is a small resort – room-size wise, it’s home to 255, but the plot-size is very small compared to the other resorts on the Palm.

you. We’ll ask you what kind of cream, frangrance and salt you want, and we’ll mix it in front of you. It’s very personalised.

The adventure begins upon arrival, and upon check-in, visitors will experience

The resort’s recreation amenities are all wellness, fitness

a ‘welcome’ ritual. We will ask guests to choose their favourite colour and we

and health orientated, while the kids’ club is going to focus on

will devise an essential oil for them. We will spray that essential oil on a bracelet,

‘edutainment’. It’s not going to be an ordinary kids’ club – we’re going

which will stay with them throughout their stay, and the fragrance and essential

to move away from that.

oil will work its magic.

We will also assist with children’s weight management, diabetes,

The resort will offer a total of six retreats, which include: yoga, spa, emotional

and prenatal and postnatal retreats, as well as bridal retreats.

wellbeing, detox and cleanse, weight management and fitness. These retreats will range from three nights to 14 nights. When you actually embark on a retreat, it’s a holistic experience that you’re getting, based on three elements: mind, body and

: Who are you marketing this resort to and how are you promoting this product?

soul. We have a wellness team onboard: a wellness manager, a wellness kitchen team and chef, yoga instructor, an Ayurveda doctor, two nutritionists and much more. We look after guests in terms of consultations, treatments, meals, detoxes, juices and the changing of lifestyles. But we’re not like the holistic resorts you find in Thailand or Indonesia. These are tucked away in a corner, and there, you really

We are focusing mainly on Germany, CIS, the UK, North of Italy, France and the GCC. We’ve done our research and GCC nationals travel all the way to Thailand and Indonesia to experience wellness retreats. We will now offer this and more to them on their doorstep. Our approach is different in terms of promoting our unique

are cut off from the world; you’re not allowed access to technology. We don’t

product. We’re relying on word of mouth and we’re targeting the

want to be that rigid. We will leave you the choice to practice what you want to

right tour operators – we are working with 20 of the top wellness tour

practice. The idea is that once you leave after seven days, you should be able to

operators around the world. Some have already visited the site and

sustain it. We try and guide you so it can be integrated into your lifestyle.

they are really excited to work with us.

When guests leave the retreat and go back home, we will stay in touch for

We also received a phenomenal response from German tour

up to six months. We will call them three times over a six-month period just to

operators at this year’s ITB Berlin. We had a similar response from

understand how they are doing and if any assistance is needed.

the CIS market, which is hugely into wellness.

We want our ‘dream-makers’ [the resort’s team] to educate each and every guest on wellness and at the same time be hospitable.

M Gallery is all about creating memories and our ‘dream-makers’ are required to make these memories happen.

June 2017

ttgmena.com

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DESTINATION JORDAN

UNIVERSAL FASCINATION

As tourism numbers increase and new trends emerge, industry players are adapting their approach, allowing Jordan to maintain its position as a firm favourite in the Middle East. Tatiana Tsierkezou writes

ver recent years, the Hashemite

from Indonesia (+117.8 per cent), the US

added: “So far 2017 looks promising and we are very

Kingdom of Jordan – a country that is

(+11.4 per cent) and Saudi Arabia (+0.2

optimistic, as the exposure of a new market has given

on almost everyone’s bucket list – has

per cent).

us a lot of hope for more growth. Therefore, there is

enticed an ever-increasing number

Commenting on the transcendent

a complete plan to adapt our offerings and products

of adventure travellers and culture junkies, all

charm of the Kingdom was director of

to meet this segment’s expectations, which will reflect

of whom visit to absorb incomparable culture,

operations Levant, InterContinental

positively on the market collectively.”

take in awe-inspiring sights and experience the

Hotels Group (IHG) and general man-

warmth of the welcoming locals.

ager, InterContinental Jordan, Michael

tors and positive figures was cluster general manager,

Koth: “Jordan was, is and always will

Kempinski Hotel Ishtar Dead Sea and Kempinski Hotel

Economics, the number of tourist arrivals to

be a touristic magnet. The magnitude

Aqaba Red Sea, Sebastien Mariette: “Last year was a

Jordan increased by 3.7 per cent year-on-year

of our historical sites, which are only

year of great achievements and 2017 kicked off very

to 588,1000 in March of 2017 - hot on the heels

three- hours’ drive from each other, is

well, I have to say. Jordan has a lot of potential, and

of an impressive 6.7 per cent increase the previ-

amazing.”

given its strategic location, stability and great weather,

According to statistics released by Trading

ous month. The statistics additionally depicted

Highlighting his confidence in the

that the number of visitors increased the most

aforementioned rise in travellers, he

14 June 2017

ttgmena.com

Also reflecting on the heightened frequency of visi-

I believe that it will remain the centre of attention in this region.”

DESTINATION JORDAN NOTICEABLE CHANGES

Jordan will remain the centre of attention in this region.

And as one of the most coveted destinations in the Middle East, Jordan and its tourism industry are forever picking up on changes, whether subtle or dramatic, that are making tourism movers and shakers reassess their priorities. Speaking to TTG exclusively about these shifts in the industry was director of sales and

important for Jordan to be promoted as a

marketing, Crowne Plaza Amman, Ziad Fostuq:

luxury destination. This is a significant role

Meanwhile, another extremely noteworthy challenge

“Jordan has a lot to offer and is now focusing

played by our Kempinski hotels in the Dead

that has been picked up on by all hospitality entities in

on all tourism aspects, such as adventure, cul-

Sea and Aqaba; showcasing this beautiful

the Hashemite Kingdom is regional instability.

tural, religious as well as MICE. With regards

country to international guests, while em-

to trends, the booking window has become

bedding its true authenticity in our different

has faced in Jordan [in recent years] is the negative ef-

very narrow, whereby most travellers, espe-

offerings. As we are known for providing

fect of the perception of our country. The geopolitical

cially from the business segments, are mainly

luxury getaways to our clients, whether lo-

situation is a fact and a gradual decline of business is a

last minute. Furthermore, the MICE segment

cals or international visitors, our main focus

result of these turmoiled times, but Jordan has preserved

is growing dramatically. Thankfully, as Jordan

is to maintain our high-end luxury services

its safety. Our first and foremost intention was to con-

is very stable, we have seen growth in leisure

provided to our loyal guests and their ex-

tinue to deliver customer excellence, a safe environment

tourism and from new markets such as Asia.”

pectations.”

and a stable place for our employees to work; develop

Fostuq explained that following this noticeable rise in visitors from Asia, Crowne Plaza Amman has in turn adapted its offering to

Koth spoke to TTG about this: “The challenge that IHG

and thrive; optimise work processes; review each cost

TAKING ON THE CHALLENGE

cater to this market’s preferences. “We have introduced special dishes during

experience.”

centre; and work as efficiently as possible.” Reiterating this was Mariette: “The regional geopolitical instability has affected our international business de-

There are many factors that can impact the

mand significantly since 2012. Therefore, our strategies

breakfast to match the requirements of our

flow of business, be they brand new trends

have shifted towards the local and regional markets to

Asian guests,” he shared.

that shift a traveller’s focus or the political

overcome the loss, and I have to say, we have been doing

climate. It therefore comes as no surprise

excellently in maintaining our leading position in the mar-

has picked up on this heightened interest from

that tourism players encounter various chal-

ket, driving revenue from the local and regional markets

Asia. According to Koth, all seven IHG prop-

lenges along the way, but somehow, these

through innovative offers and packages on rooms, F&B

erties in the Hashemite Kingdom have been

are always met with positivity, because in

and spa.”

increasing in popularity among travellers from

this industry you live and learn.

But it’s not just Crowne Plaza Amman that

this fruitful market.

Pin pointing a new challenge that has ap-

Mariette explained that last year, Kempinksi Hotel Ishtar Dead Sea was extremely successful in attracting

peared with the rise of experiential travel,

wedding business to the Dead Sea. The property is again

ellers have discovered the jewel of Jordan

was Koth: “We witnessed a gradual decline

focusing on capitalising on the fruitful MICE segment, in

and are coming in increasingly high numbers.

of gastronomic consumption from our indi-

an effort to stimulate more weddings and social events

Religious travel groups equally come from

vidual but mostly leisure guests in the hotel.

from local and regional markets, with its breath-taking

Southeast Asia to discover the Dead Sea, visit

The desire to explore the city to discover

venues that overlook the beautiful Dead Sea and tempt-

the special historical sites and continue their

gastronomic delights within the surrounding

ing offers that cannot be refused.

travels across the border,” he told TTG.

areas of the hotel is greater than staying in

“Asian and more specifically Chinese trav-

Speaking more generally, Koth went on to

a more predictable environment. The lesson

With a positive attitude, determination and the drive

underline other intrinsic trends that must be

to be learned is that less is more; less outlet

to succeed, it can be predicted that Jordan’s tourism

kept in mind: “Today, travellers are focusing

variety but the outlets that you do have

industry will continue to flourish and tackle any chal-

on five-star hotels predominantly, although

need to be a signature of the hotel, linked

lenge that it encounters.

the spending habit is less. We have clearly

to the culture and must deliver an authentic

identified a return to luxury and provide our discerning customers with more services and enhanced arrival and farewell experiences. We have defined a new level of luxury in our Club Lounges, and most of us know that luxury today is defined by time and space, both of which are offered in the Club Lounges of our InterContinental hotels.” Sharing Koth’s view on the rise in demand for luxury experiences was Mariette, who said: “At Kempinski Hotel Ishtar Dead Sea and Kempinski Hotel Aqaba we have witnessed a growth in high-end tourism. It is

DESTINATION JORDAN

NEW HOTEL TO GRACE AQABA Broadening its horizons in the Middle

will offer five dining options

East, Hyatt Hotels Corporation has

serving up a wide variety of

shed light on plans for the brand new

delicious cuisines. Other facilities

Hyatt Regency Aqaba Ayla.

will include a pool, fitness and

The property, which will be designed with the contemporary traveller in

President and managing director – Middle East and Africa, Marriott International, Alex Kyriakidis

A KEEN EYE ON JORDAN

spa facilities, and a kids’ club. Eager to capitalise on

mind, will be the very first hotel to

corporate travellers and MICE

open within Aqaba’s Ayla development

business, superior conference

– a master-planned, multiphase

and event facilities will be

development on the northern shores

available, with approximately

of the city.

300m2 of meeting space,

The Hyatt Recengy-branded hotel,

including a 174m2 ballroom,

which will open within the next few

perfect for both social events

years, will house 286 guestrooms and

and meetings.

VALUABLE ALLIANCE Royal Jordanian and Sabre

the most successful carriers in

arriott International is

Corporation have recently

the Levant region and have an

bolstering its presence

inked a new partnership,

opportunity to keep growing. “We

which now allows the airline to

operate more than 500 flights per

benefit from Sabre’s suite of

week to 44 destinations across

technology to assist with the

the Middle East, Europe, the US,

planning of its network

the Far East and Africa. In order

of flights.

to maintain our strong reputation

in Jordan, with exciting, upscale openings in the pipeline, one of which is scheduled for this year. On November 1, 2017, the luxurious W Amman Hotel will be opening its doors for business.

Jordan is an integral part of Marriott International’s growth strategy.

Standing in Amman’s financial district, with traditional markets and

The suite comprises

and performance, we need to

Schedule Manager, Slot

adapt ourselves to the needs of

Manager, Profit Manager,and

the regional market we serve,

Fleet Manager, which will

and make sure we are using our

ancient ruins within arm’s reach, the

Amman, comprising a hotel and residences. The

allow Royal Jordanian to

resources efficiently.

property will be the ideal option for

opening will mark the grand debut of the brand in the

optimise its network of flights

“Sabre’s technology will give us

business guests, leisure travellers

country.

based on a number of market

a new level of insight, enabling us

conditions. Adding to this, the

to make better network planning

and culture junkies. Home to 280 beautifully

This property, a result of a partnership between Marriott International and Al Eqbal Real Estate

carrier will also benefit from

decisions that will improve our

appointed guest rooms and high-

Development, will be home to 233 guestrooms, of

more accurate forecasting

profitability and enable us to

quality facilities, the hotel will

which 33 are suites.

and analysis of its network,

invest more in enhancing the

enabling it to deploy its

experience for our passengers,”

aircraft more effectively.

he added.

strongly focus on MICE, and will be home to a 500m2 banquet room.

Facilities will include two specialty restaurants and an exceptionally designed 1,000m2 grand ballroom.

Meanwhile, corporate guests will be

Commenting on the good news was president and

able to make the most of W Amman

managing director – Middle East and Africa, Marriott

president and CEO, Royal

technology and consultancy

Hotel’s ‘W Hotels Meetings Set-up’,

International, Alex Kyriakidis: “We are delighted to

Jordanian, Captain Suleiman

services to more than 225 airlines

which entails mood music, signature

be working with Al Eqbal Real Estate to introduce

Obeidat: “We are among

spanning the globe.

scents and much more.

The Ritz-Carlton in Jordan. This property will play a

As for those wishing to host

business tourists alike. Jordan is an integral part of

planners will be available, ensuring

Marriott International’s growth strategy in the

that each detail is in accordance to

Middle East.

Looking ahead to the year

Sabre Corporation provides

significant role in catering to the desires of leisure and

an event at the property, event

the client’s vision.

Enthusing on the news was

“We have a strong presence in the country with five hotels in operation and now, with the signing of The

2020, the Jordanian capital will

Ritz-Carlton, we are on track to double our portfolio in

be embracing The Ritz-Carlton,

the market in the next four years,” he concluded.

16 June 2017

ttgmena.com

Sabre’s technology will give us a new level of insight, enabling us to make better network planning decisions.

Experience Sheraton Amman Al Nabil Hotel Take in sweeping views of the Amman skyline from the comfort of our vibrant, high-styled hotel. After all, we are strategically located where the old and new, the east and the west meet. With two restaurants, a bar, a lobby lounge and club lounge we know how to treat your taste buds. If you want to stay in, you can even indulge yourself with our in-room dining available round the clock. Sheraton Amman Al Nabil Hotel is the perfect place to satisfy your senses. Rejuvenate your soul with the health and leisure in our spa facilities including jacuzzi, an indoor lap pool, and an outdoor pool deck framed by the stunning views over Amman seven hilltops, in addition to a wide range of massage treatments, a steam room, a sauna and a state-of-the-art gym.

For reservations please contact Sheraton Amman Al Nabil Hotel at +962 6 5934111

UPDATE CENTRAL ASIA

BLOSSOMING TOURISM HUB

Development, according to general manager, The St. Regis Astana, Luciano Sozzo, include the development of a master plan for tourism in Astana (adopted in 2013) outlining the plan of action up until 2020. Sozzo explained: “As part of the master plan, in 2017 the local authorities will be

Once a far-flung region, untouched by the hands of travel and tourism, Central Asia is now embracing this lucrative industry, with visitors continuously increasing year-on-year. Emily Millett discovers

focusing on the creation of an Astana city brand. Meanwhile, the growing need for high-quality hospitality services is reflected in the appearance of new and established global hotel brands on the map in the city. Thus, the number of hotels in Astana has increased 40 times. The St. Regis Astana will be opening with a view to accommodate the global and

entral Asia is growing fast. The region is still one of the world’s least travelled

local business and political elite following

to destinations, however, tourist numbers are increasing at a significant pace,

the highest international standards.”

according to statistics from tourism authorities and industry insiders. “Year by year tourist numbers are doubling,” said regional manager, Air Astana, Gulf and Indian Subcontinent, Karlygash Omurbayeva. “As per data we have collected, the number of tourist visas almost doubled from 6,000

INFRASTRUCTURAL DEVELOPMENT

to 11,500 in 2016 versus 2015, and the Kazakh Government has taken many measures to

New hospitality players such as The

boost tourism to the country. Since June 2014, visa requirements for the nationals of 10

St. Regis Astana not only help to

countries were relaxed for visa-free entry to Kazakhstan.”

increase the visibility and enhance

And with this increase being so substantial, tourism is now regarded as one of the country’s prime industries to watch over the coming years.

the reputation of Central Asia as a destination, they also serve to develop

“Tourism is now one of the utmost important directions of our country,” marketing

the region’s infrastructural capabilities,

manager, Rixos President Astana Hotel, Shaida Meraliyeva told TTG. “A new tourism

by introducing international hospitality

committee was created recently with a new vice minister of tourism. This shows us

standards.

that the goverment is paying attention to this direction and is actively seeking new opportunities.” According to Meraliyeva, Kazakhstan has strong potential for the growth of a modern,

“Following its opening in summer 2017, The St. Regis Astana will continue to introduce a new level of

competitive tourism industry, which will contribute to the development of the economy

luxury services to the Republic of

as a whole and increase the region’s rating on the global market.

Kazakhstan,” Sozzo told TTG. “The rich

“The growth of the hospitality and leisure industry, as well as the transport and

heritage and DNA of St. Regis, one of the

environmental sectors, will make the region even more attractive for tourists from other

oldest and most recognised brands in

countries,” she added. “Kazakhstan is now putting a lot of effort into developing the

the history of hospitality, will be shared

incoming tourism sector. The government has invested a lot into making the country

through a series of thematic events, such

acknowledged and recognised all over the world.”

as the Jazz Legends by St. Regis and

Other tourism related initiatives adopted by the Department of Industry and Tourism

The growth of the hospitality and leisure industry, as well as the transport and environmental sectors will make the region even more attractive for tourists from other countries. 18

many more.”

UPDATE CENTRAL ASIA

Kazakhstan is also set to welcome a new

AN INFLUENTIAL EVENT

Hyatt Regency hotel in Almaty, expected to

Rixos President Astana Hotel has plans in place to change the concept of its à la carte restaurant to a Turkish

open in 2017. The 270-room Hyatt Regency

A lot of this vast infrastructural development

restaurant, where authentic Turkish cuisine will be served.

Almaty will include 41 suites, three restaurants

can be put down to the upcoming Expo 2017,

The Garden Bar is also set to be rebranded and all rooms are

and bars, a spa and a fitness centre, as well as

which is due to be held in Astana from June to

undergoing a partial renovation in a bid to provide guests

over 1,500m² of meeting facilities, including a

September of this year.

with more exclusive comforts.

600m² ballroom. “We are delighted to re-establish a Hyatt

“Astana will be hosting this most prestigious

“We expect to see a growth in individual tourism segments

international event and the city is expecting

as a post-expo effect and due to the increase of interest in

brand presence in Kazakhstan,” said senior

over two million visitors from 100 countries

Astana city and major cultural attractions,” said Meraliyeva.

vice president, acquisitions and development,

of the world,” said Omurbayeva. “It will be

“In response, we will target business groups, as we predict

Europe, Africa, Middle East and West Asia,

Kazakhstan’s first fair of such a high level, as

more companies will organise their forums and events in

Hyatt Hotels Cooperation, Peter Norman.

well as the first in Central Asia.”

Astana.”

“The development of this hotel represents

As the official carrier of the Expo 2017,

According to Meraliyeva, Expo 2017 is a good indication of

a significant step for Hyatt as the company

Air Astana has been carrying the Expo logo

successful recent growth and improvement of the business

continues to expand its brand footprint in

on its entire fleet for the last 14 months and

tourism sector in Central Asia. Indeed, Expo 2017 aside, the

Central Asia.”

will be providing all international Air Astana

region has been seeing a steady growth in its business travel

Meanwhile, also scheduled to open this year during the summer season is The Ritz-Carlton, Astana. This property will feature 157 guest

passengers arriving in Astana with entrance

sector in recent years, as she told TTG: “In Kazakhstan, the

tickets to the event.

business travel market began to grow from the beginning

Expo 2017 can also be attributed to helping

of the 2000s. Now, Astana is a big challenger for the title of

rooms and suites, over 1,393m2 of event space,

Central Asia broaden its incoming tourism

business centre of the country. 2017 was also declared as

exceptional restaurants and lounges, a spa and

horizons, as according to Omurbayeva, due

the year of Chinese tourism in Kazakhstan, which will give

a fitness centre with an indoor pool. Located

to the upcoming event, the list of nationalities

a powerful boost to the further development of business

within the Talan Towers, the new opening will be

that can now visit Kazakhstan and stay up to

tourism.”

a symbol of the city’s growth and development.

30 days without obtaining a visa before arrival

According to Meraliyeva of Rixos President Astana Hotel, the government in Kazakhstan

has expanded to 45 countries. “This welcomed step has had an immediate

Commenting on how Central Asia has not been left out of the worldwide boom in business travel, Sozzo added: “One-third of the growth in world trade over the last decade

has developed a long-term ‘Tourism 2020’

effect on leisure travellers who have a wide

is accounted for by business travellers, improving global

programme, which lists the tourism industry

choice of destinations worldwide. Not only has

corporate productivity tenfold and creating millions of

as one of the most significant contributors to

Air Astana seen more international visitors

worldwide jobs. Kazakhstan is no exception. Business trips’

the national economy, and includes plans for

from these countries, there is also a significant

precedence over inbound leisure tourism trips, is, following

the evolution and development of all sectors,

growth in passengers travelling via Kazakhstan

the preliminary estimates, 9:1.”

including hospitality, infrastructure, business

to their final destination,” added Omurbayeva.

and medical tourism. And the aviation industry is also working hard

Hotel’s around Central Asia are also gearing

With the upcoming Expo 2017 set to make waves across

up for Expo 2017, with positive predictions

the tourism industry in Central Asia, the region is

to keep up with the fast paced development,

about how the event will boost tourism and

preparing for a significant influx in visitors from around

with new flights launched and fleet

new initiatives planned to attract these new

the world, including a continued rise in the ever-growing

developments in the pipeline.

guests.

business travel sector.

“As for the plans for 2017, we are planning

“We are getting ready for the Expo 2017,

to increase flights between Almaty and Tbilisi,

to host guests from all over the world and

Astana and Seoul, and introduce new services

to show them Rixos hospitality. The Kazakh

from Astana to Delhi and Astana to Kiev,”

authorities expect about five million visitors

Omurbayeva of Air Astana explained to TTG.

during this time,” Meraliyeva told TTG.

June 2017 ttgmena.com

ibar

constancehotels.com

MAURITIUS • SEYCHELLES • MALDIVES • MADAGASCAR

ON LOCATION SEYCHELLES

S E YC H E L L ES

With a firm foothold in the MENA region, key industry stakeholders continue to create pivotal links with this unique market, as Natalie Hami discovers Director of sales & marketing – Indian Ocean, Six Senses Laamu & Six Senses Zil Pasyon, Alan Ball : Why has Seychelles been so popular among global travellers this year?

CEO, Air Seychelles, Roy Kinnear

Regional manager, Seychelles Tourism Board Dubai Office, Ahmed Fathallah

There are several factors. Firstly, Seychelles Tourism Board does an excellent job promoting the destination. Qatar reinstating the Seychelles route onto its network has helped with airlift and I feel that the destination has benefited from a strong US dollar. With competitive destinations

: What exciting news and developments can

such as the Maldives selling in US dollars, the Seychelles has been able to use the better

you share?

value Euro to its advantage. We will concentrate

: Visitors to the Seychelles have certainly been on the rise this year so far. Why is this and how will Seychelles

Air Seychelles witnessed a major fleet expansion during

on ensuring that the guest experience is an

Tourism Board keep up this momentum?

March 2017. Apart from introducing a second Airbus A330

extraordinary one in the belief that this will

aircraft to its international fleet, Air Seychelles also added

entice people to visit the Seychelles to stay with

The rapidly changing face of Seychelles as a destination

two new twin otter aircraft to its domestic fleet. On March

us at Six Senses Zil Pasyon.

and the various promotional activities being held are the

30, the airline launched non-stop weekly flights from

major factors for the increase in footfall. The destination

Seychelles to Dusseldorf (Germany) as well as non-stop,

can definitely deal with the influx in terms of hotel rooms,

twice weekly flights from Seychelles to Durban (South

as the visitors are provided with a wider choice and greater

Africa), in addition to upgrading its Paris service from three

options in their selection of accommodation. A wide range of

to four flights per week on March 28.

affordable, self-catering and charming guesthouses are joining the ranks of five-star hotels and exclusive island retreats, to

We have also upgraded our Airbus A330 aircraft on selected services to Johannesburg, Mauritius and Mumbai.

offer memorable stays among welcoming Creole people and stunning natural surroundings.

Pasyon? Six Senses Zil Pasyon only opened its doors in October 2016, so we’re still a young resort and are all enormously excited to be in the Seychelles. This year will see the introduction of

: Which feeder markets will you be focusing on

a three-bedroom residence and we’ll continue to make subtle improvements over time based on

this year?

a variety of things, most important of which is

: Which feeder markets will you be focusing on this year and why?

: What’s new with Six Senses Zil

Air Seychelles will be working with its partners to grow

guest feedback. I’m sure guests underestimate

sales from their feeder traffic from their extensive network

the power of their feedback, however, we review

We will continue to strengthen the awareness of Seychelles

into the Air Seychelles operated cities around the world.

all of it in great detail and it is a wonderful

in the GCC region as well as in Jordan and Lebanon. The UAE

The Middle East is a very important market for both Air

resource for all good hotels and resorts.

is one of the major hubs to the destination, granting direct

Seychelles and the Seychelles. Currently, the airline operates

access to the highest number of travellers amongst the Middle

non-stop twice daily flights in conjunction with its partner,

East region. It is also one of the top feeder markets to the

Etihad Airways, to Abu Dhabi. The MENA market consistently

destination. We are also noticing a significant increase from

remains one of the top five sources of inbound tourism for

Qatar, Saudi Arabia and other markets.

Seychelles and we will continue to focus on strengthening

We pride ourselves on having a diverse mix of

sales from the wider GCC region, including Saudi Arabia and

nationalities in the resort. As a brand, Six Senses

Kuwait, into the Seychelles.

has always been very strong in the traditional

: How will you be enhancing links with the lucrative

: Which feeder markets will you be focusing on this year and why?

European markets such as the UK, Germany and

Middle East market? :Tell us about your strategy for this year. The Middle East market is a very vital factor for the success

France. However, we make an effort to promote the brand and the destinations in which we

of Seychelles as a destination. This year our main marketing

The year 2017 will be significant for Air Seychelles, with

operate to partners all over the globe. We have

focus is to be consumer-based in order to attract more visitors

approximately 35 per cent ASK (Available Seat Kilometres)

teams based in places such as Brazil, Australia,

to the destination. We carry out activities both with the travel

growth across its international and domestic operations. Our

Eastern Europe, North America, Mexico, the

trade and directly with the consumer, which include but are

focus will be on bedding our expansion. This will include the

Middle East and Africa as well as in many other

not limited to travel agent workshops, travel agent training

widening of our sales, marketing and distribution presence to

markets. It creates a wonderful atmosphere in

and travel agent familiarisation trips, and for consumers,

support our network growth plans.

the resort when there is a mix of nationalities

participation in consumer shows to target niche segments

Investment in technology, infrastructure and operational

and it makes sense from a commercial point of

such as diving, sailing, weddings and honeymoons, and spa,

service will continue as will our people development

view to not be overly reliant on any one

along with media trips, extensive PR and direct mail.

programmes.

feeder market. June 2017

ttgmena.com

SUMMER PROMOTIONS

With summer now in full swing, TTG uncovers the most tempting seasonal promotions within the REGION.

Authentic Ramadan Seasonal specials On a mission to entice visitors from the Middle East, Mövenpick Hotel Istanbul Golden Horn is tempting GCC travellers with seasonal specials. Not only is the property catering to their needs during Ramadan with an innovative Iftar buffet at CulinArt Restaurant, serving Turkish and Ottoman specialties, and Skydome Roof Lounge, serving Swiss and Turkish cuisine, but the cherry on the cake this summer is the ‘Family Holiday’ offer, The luxurious Kempinski Hotel Ajman is extending its

providing a 50 per cent discount on a second connected

welcome to those observing the Holy Month, inviting

room – perfect for family travellers!

them to indulge in delicious cuisine in its special Ramadan Tent, which grants picturesque views of the Arabian Gulf. A delectable Iftar buffet awaits guests, available from sunset until 20:30, at $38 per person including Ramadan beverages, and $19 for children aged six to 12. The hotel’s executive chef, Michael Kreiling, remarked: “Our culinary team has created a dedicated, varying daily menu for the holy month, which is skilfully prepared to guarantee a gastronomic experience, whilst the ambience is enriched with the live performance of an oud player.”

TRAVEL IN STYLE

Delectable Iftar Dubai’s lovely Nassima Royal Hotel has shed light on super-exclusive Ramadan nights at Celsius

Iftar in the Clouds The St. Regis Abu Dhabi is granting those yearning for something a little bit different this Ramadan the chance to experience an elevated Iftar in its majestic Abu Dhabi Suite, located 220 metres up in the sky. ‘Iftar in the Clouds’ is available for up to 50

Dammam, Khobar and Dhahran residents wishing to travel

Restaurant, that are sure to spread the spirit of

guests on Thursday, Friday and Saturday evenings

in style can make the most of a once-in-a-lifetime getaway

togetherness.

throughout the Holy Month. The suite is complete with

package that combines the glamour of being chauffeured

Diners can tantalise their taste buds with a

in a Rolls-Royce Ghost II from the KSA to The Ritz-Carlton,

traditional menu crafted by the hotel’s executive

Bahrain with a relaxing and memorable stay.

chef, Hossam Abu Assi, boasting an impressive

The package includes a Rolls-Royce Transfer; breakfast

Lebanese, Syrian, Egyptian and Moroccan. Adding

(villa guests can enjoy breakfast at their private villas);

to this, the spread accounts for diners looking for

Club Lounge Access inclusive of ‘Light Meals’ for lunch and

slim foods, and an entire section featuring dishes

dinner; in addition to exclusive Club Lounge benefits and

addressing dietary concerns will be available.

This extra-special experience is offered at $663 per night.

‘Iftar in the Clouds’ is priced at $68 per person and is available from sunset until 23:00.

variety of Arabic cuisines including Emirati,

in The Ritz-Carlton Club Lounge for Club and Suite guests

complimentary Internet access.

captivating 360 degree views of the city.

The unique Iftar buffet is priced at $46 per person, inclusive of soft drinks.

June 2017

ttgmena.com

SPOTLIGHT MALAYSIA

SKY-HIGH AMBITION

Having recently witnessed an incredible upsurge in visitor numbers, Malaysia’s tourism professionals are on a mission to evolve the industry and redefine its offering. Aleksandra Wood reports

he multi-ethnic, multi-religious and multi-lingual wonder

deep connections in a dynamic city by offering guests 'In

PERFECTING SERVICES

that is Malaysia has irrevocably enticed visitors from

the Know', a unique, authentic and local cultural insight

Hospitality players are now fully focused

all four corners of the globe. Its kaleidoscopic array of

resulting in the creation of memorable experiences for

on the aforementioned trends and are

attractions, immense cultural diversity, unparalleled

our guests.”

therefore not only stepping up their

festivities and boundless natural beauty are continuously

The experiential travel trend comes hand-in-hand with

mesmerising culture junkies and adventurers looking for unique

the use of travel technology, which is constantly on

experiences that will forever be ingrained in their minds.

the rise.

experiential game, but also enhancing their facilities. Director of communications, G Hotel

“Malaysia is an attractive tourism destination owing to the fact

Speaking about this to TTG was area general manager,

that is has contrasting points of interests, from the hilly and cool

Malaysia, Dorsett Hospitality International, Christina Toh:

Gurney, Christina Tan revealed to TTG: “G Hotel Gurney has recently completed an

terrains of Cameron Highlands to tropical beaches such as those of the private island of Pangkor Laut Resort, and the bustling city centre

Malaysia received 26.8 million tourists in 2016 and the target for this year is 31.8 million arrivals.

of Kuala Lumpur filled with much cultural diversity. Regardless of where you visit, the local food is a must-try – Nasi Lemak, Roti Canai and Hokkien Mee are just some of the local dishes that you have to savour,” noted vice president communications, YTL Hotels, Geraldine Shushan Dreiser. Last year, the destination welcomed an impressive ascent in tourist numbers, and thus, industry movers and shakers are meeting current

“More and more travellers around the world are using the

$8.2 million makeover and has unveiled

trends head-on with imposing developments and upgrades.

Internet as a main source of travel information, inspiration

a modern and fresh new look with a

and planning. In addition, online travel booking patterns

chic lobby, contemporary rooms, the

to TTG: “The number of tourist arrivals to Malaysia in 2016 increased

follow diverse and complex paths as many different

latest amenities, trendy F&B outlets and

by four per cent in comparison to the same period in 2015. Malaysia

marketing channels influence the customer's journey

sophisticated meeting rooms. The 312-room

received 26.8 million tourists in 2016 and the target for this year is

towards purchase.”

designer hotel further stamps its mark as

Director, Tourism Malaysia – Dubai, Mohamad Taib Ibrahim revealed

31.8 million arrivals.” The destination is also renowned for appealing to Muslim

Toh continued: “Faced with these online travel booking

the market leader.”

trends and the unique challenges they present, tourism

Hospitality brands in Malaysia are also

travellers, as the nation itself practices Islam. Delectable Halal food,

businesses need smart, data-driven approaches to their

keeping the MENA market in mind when

stunning mosques and exclusive travel packages make Malaysia a

digital marketing and sales strategy.”

elevating their services, with entities such as

quintessential vacation spot for MENA travellers. Highlighting this, Ibrahim said: “Malaysia has been selected as

Marriott International offering unsurpassed services to MENA travellers.

a Muslim Friendly Destination for the seventh consecutive time.

“Our hotels and resorts are continuing to

This testament showcases that Malaysia has and always will be a

provide dedicated levels of convenience

destination able to cater to Muslim travellers’ needs and demands.”

and comfort with specially curated packages targeted to Middle Eastern

AUTHENTIC CULTURAL INSIGHT Already an expert in the field of tourism, Malaysia is ever-working to keep up with the most influential trends currently sweeping the industry. The destination has witnessed a rising number of leisure travellers opting for more authentic experiences, as explained by group director, brand marketing and communications, Sunway Hotels & Resorts, Farizal Jafaar: “Travellers are seeking customised travel experiences, cultural infusion and unique local experiences. In Malaysia, each state is able to highlight these unique experiences – for example in Penang, George Town is a UNESCO World Heritage Site. Sunway Hotel Georgetown is located within minutes of this crossroad of rich cultural heritage.” Echoing this sentiment was area general manager, IHG Malaysia, Clive Murray, who is also the general manager of InterContinental Kuala Lumpur: “A trend we have observed is that it is no longer enough to sell roomonly packages. Travellers are looking at experiential travels. Our hotel prides itself in presenting a finely tuned blend of elegant hospitality and

travellers,” stated area director of sales and distribution - Singapore, Malaysia and the Maldives, Marriot International, Sho Hwee. “All our websites are automatically translated to Arabic, making it easy for Middle Eastern travellers

news

SPOTLIGHT MALAYSIA The grand ballroom has been fitted with the

REDEFINED GRANDEUR

latest technology, including superior audio-visual and communication systems, sophisticated lighting systems, large high-definition LED screens and complimentary WiFi. The venue features high ceilings, a grand elevated stage and flexible partitioning systems, and can seat up to 1,800 guests in a reception or theatre setting, 1,440 guests in a banquet setting and 660 guests in a classroom setting.

to find information and book directly. When they are in

Meanwhile, 13 new function rooms have been

Malaysia, our hotels and resorts offer Arabic speaking

added to the facility, boasting contemporary

associates and authentic F&B options by Arabic chefs, as

décor and named after the different states

well as space and privacy.”

in Malaysia. All function rooms are equipped

Meanwhile, entities freshly introduced to the market

with audio-visual and communication systems,

are enticing both business and leisure travellers with state-of-the-art, uniquely convenient technology. General manager, The St. Regis Kuala Lumpur, Samuel Wong elaborated: “Since our opening, we have been

advanced lighting systems and complimentary Shangri-La Hotel, Kuala Lumpur recently completed an $11 million

Wi-Fi.

renovation project on its grand ballroom and function rooms.

Finally, the Lower Lobby has been completed

The newly-updated spaces are ideal for weddings, international

revamped and is equipped with multi-purpose

very lucky to receive such positive feedback from locals

conventions and social and corporate events, ranging from large-

partitioning systems allowing it to morph into a

and tourists for our innovative facilities and services.”

scale to small intimate functions.

very large foyer or exhibition space.

Wong explained that these include the largest deluxe room available in the city; a 360-degree seamless LED projector in the Grand Ballroom; and automated bedside control that emits light when one waves one’s hand over it, giving guests the convenience of choosing which light they want switched on without having to physically do it themselves.

HIGHLIGHTING ECO-LUXURY

A GENTING HIGHLANDS GEM

eretapi Tanah Melayu Berhad (KTMB), the main rail operator in Peninsular Malaysia, and The Haven

TOURISM BOARD INITIATIVES And while hotels are ever-working on refining their

Resort Hotel, Ipoh (The Haven) have collaborated

for the launch of the ‘Travel, Visit & Stay Green’ campaign,

portfolios, Malaysia’s tourism board has also adopted

overseen by the Minister, Tourism and Culture Malaysia, YB

various initiatives, including promotional campaigns with

Dato’ Seri Mohamed Nazri bin Abdul Aziz.

airline partners, to encourage tourists to explore the spectacular destination.

The campaign aims to shed light on and promote eco-luxury travel to Ipoh, Perak. The programme was

“Tourism Malaysia has signed up with local airlines

established through a Memorandum of Understanding

to promote the country by marketing the country as

between KTMB and The Haven in 2015. Various travel

Best Western

Premier Ion Delemen houses

a preferred leisure and business destination, boosting

packages and exciting campaigns have been developed

Hotels & Resorts

246 rooms, ranging from

tourist arrivals and receipts. This effort is in line

under the agreement, to boost visitor numbers to

has launched the

studios to one-, two- and

with national objectives, as seen through the newly

Ipoh, Perak.

upscale Best Western

three-bedroom suites, as well

The Electric Train Service (ETS) from KTMB represents

Premier Ion Delemen

as multiple restaurants and

tourist entry into Malaysia easier and convenient,”

the leading form of public transport in Peninsular Malaysia,

in the iconic Genting

bars, a sky garden, a heated

explained CEO, The Chateau Spa & Organic Wellness

whilst The Haven Resort Hotel is Ipoh’s five-star eco-resort,

Highlands.

infinity pool, a decadent

Resort, Teh Ming Wah.

which stands amidst nature and limestone hills.

implemented e-visa entry for China and India, making

Wah added that Tourism Malaysia is also developing

The hotel forms part

The campaign will run over a period of six months and

spa, a fully-equipped fitness

of the Ion Delemen

centre, a children’s play area

promotional activities to promote the destination to all

will conclude on November 8, 2017. During this period,

development, which is

and extensive meeting and

10 ASEAN countries as well as China, Japan, Korea, India,

travellers on KTMB who purchase any train tickets with a

expected to fully open

conference facilities.

Sri Lanka, Bangladesh, Nepal, Maldives, Saudi Arabia,

serial number ending in 888 will have a chance to win an

in 2018.

Iran, Australia and New Zealand.

eco-stay at The Haven.

Best Western

The hotel stands on the lush hills of Pahang state.

The tourism board’s outreach does not stop there, according to Marriott International’s Hwee: “Tourism Malaysia, the Ministry of Tourism and Culture Malaysia are actively promoting Malaysia to the Middle East market through roadshows and participation in various

OFFICIAL PARTNER COUNTRY

several Middle Eastern airlines such as Etihad Airways,

ITB Berlin and the Malaysian Ministry

Emirates Airline and Oman Air, which has brought forth

of Tourism and Culture have revealed

an increased number of flights and direct services to

Malaysia as the show’s Official Partner

Kuala Lumpur.”

Country in 2019. Minster of Tourism and Culture, Malaysia,

campaigns in tow, Malaysia is shooting for the

partnership with ITB Berlin in 2019.” The Minister inked a Memorandum of Understanding

travel marts and fairs. They are also collaborating with

And with all of these developments, initiatives and

why we wanted to plan a major

YB Dato' Seri Mohamed Nazri bin Abdul Aziz commented on the news: “Our long-

stars on a never-ending mission to deliver

term target is to achieve 36 million tourist

memorable experiences to its visitors.

arrivals and $41.3 billion in receipts by the year 2020. Building up to this year will be very much like a ‘crescendo’, which is June 2017

ttgmena.com

(MoU), cementing the partnership

We wanted to plan a major partnership with ITB Berlin in 2019.

during a ceremony at ITB Berlin 2017. The signing of the official contract between the Minster and head, ITB Berlin, David Ruetz took place at ITB China on May 11. Ruetz said: “Malaysia has had a very serious presence at ITB Berlin for many years. We are happy to work on this longer-term plan with our Malaysian friends.”

ANALYSIS CAR RENTALS

EVOLVING TO SUCCEED

: What’s new in the world of Dollar? Dollar is now being globally rebranded with a new logo. We aim to promote simplicity and what is immediately noticeable is that the brand does not include ‘Rent A Car’ as part of its name anymore. This is due to the fact that Dollar offers so much more than just car rental services; it is a complete transportation solution for whatever the customers’ needs might be. : Please elaborate on the process of the rebranding project. How did the idea come about and what procedures were involved? Our main focus groups worked on developing a simplified logo, which was one colour. As with any other brand that you can find within the market, we wanted one name for our company. We anticipate difficulty getting the name across in the first few months, given that ‘Dollar’ can represent a number of things, but we believe it will pay off in the future. We aim to educate our customers by going to market with a big marketing campaign to showcase who we really are – a transportation solution and car rental company. The process was quite difficult, seeing as the traditional Dollar logo has been there since day one, dating back to 1965. The process of changing the logo from a customer facing perspective to the back offices was complicated and extensive. We wanted the emphasis to be on ‘100 per cent sense to the dollar' by showing customers that every dollar is spent on value-for-money services. : What are some of the latest trends in the car rental industry that are influencing your services? What we are trying to do is stay ahead of competition in terms of technology and in terms of the way we liaise and interact with our customers. We have a new electronic system which allows customers to rent a car without having to physically sign anything. It is not just about the transaction anymore, we want to engage with our customers but we also understand the convenience of coming and going as soon as they can. We are trying to make that process as smooth as possible, without compromising excellent customer service. There is a certain element of data capture, whether it is through a travel agency the customer has booked with or directly from our online website, which we use to obtain basic information and, in some cases, detailed information about the client. We know how long customers are travelling for, who they are travelling with and what kind of car they have booked. We can also see if customers have had previous bookings and we use that information so that we can provide better service. We aim to be the best that we can be, without reinventing the wheel and making the procedure complicated. Little touches that add to the customer service experience is how we are trying to differentiate ourselves. : Tell us about some of the latest vehicles to enter your fleet. What are customers looking for in vehicles nowadays? In the last 12 months, if you do not provide Bluetooth within your car, the customer is likely to not want it. All our cars now have Bluetooth installed,

Dollar, previously known as Dollar Rent A Car, is currently in the midst of an exciting transition, having recently shed light on a rebranding project. Sharing all with Aleksandra Wood exclusively was head of sales and marketing, Dominic Hagerty

not just for safety reasons but for convenience as well. Customers also want to see mobile data packages inside the car, so we have provided a device for customers that allows them to connect their phones and use Google Maps, by using data from the device. We also have a niche specialty at Dollar, which no other brand has. We offer Jeep Wranglers, Dodge Challengers, Dodge Chargers, Mini Coopers and Golf GTIs. These are specialist, high-performance vehicles for which we have seen a very strong demand. This segment of our business is growing year-on-year. This year, we will be focusing on a more diverse offering such as BMW convertibles, Audis and even luxury four-by-four vehicles such as Range Rovers.

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the managing director of Etihad Aviation Group’s (EAG) Hala Group.

HALA GROUP

Halliday will lead EAG’s new global loyalty company and will be responsible for EAG’s destination and conference management organisations. Halliday boasts over three decades of relevant experience, and over the last three years, he has worked as the CEO of Avios, IAG’s global loyalty programme.

CHIEF DEVELOPMENT OFFICER Mövenpick Hotels & Resorts has appointed Andrew Langdon as chief development officer – a new position that will facilitate the growth of the brand. Langdon previously worked as the senior vice president Asia, overseeing a period of aggressive expansion. As chief development officer, he will continue to focus on the Asia market, while driving growth opportunities in the EMEA region.

28 June 2017

RADISSON BLU HOTEL, DOHA

Gavin Halliday is now

MÖVENPICK HOTELS & RESORTS

MANAGING DIRECTOR

PAUL FRANZ

ANDREW LANGDON

HOTEL MANAGER

Radisson Blu Hotel, Doha has welcomed Paul Franz, an Austrian national, as hotel manager. Franz is a passionate hotelier who graduated from the MODUL, a hotel management school in Vienna, Austria. He has been a member of The Carlson Rezidor Hotel Group since 2008 and has held a number of positions spanning Austria and Switzerland.

ttgmena.com

SUMESH GOPAL

HAWTHORN SUITES BY WYNDHAM JBR

GAVIN HALLIDAY

ASSISTANT DIRECTOR OF SALES Hawthorn Suites by Wyndham Jumeirah Beach Residence has promoted Sumesh Gopal from senior sales manager to assistant director of sales. Having acquired almost 20 years of experience, he specialises in the leisure segment. Throughout his career, he has held positions with Ramada Jumeirah Hotel, AccorHotels, Habtoor Grand Resort and Spa, and Metropolitan Hotel Dubai.

SOCIAL HUB

SOCIAL MEDIA HIGHLIGHTS: AIRPORT SHOW 2017

The 17th edition of the Airport Show came to a close in Dubai last month. The event was deemed an incredible success, with over 7,200 people in attendance and more than 300 exhibitors from over 50 countries. Here are some of the event highlights… Airport Show Dubai @AirportShow1 Visit Stand 5450 & learn how @RockwellCollins is using cloud tech. that will allow airlines & airports to deploy systems faster than ever! Helios @askhelios Day 3 of @AirportShow1 - visitors are enjoying our VR game. Pop by to speak to our experts with @egis @projacs1984 and try for yourself!

Airport Show Dubai @AirportShow1 Get insights on the application of transmission x-ray full body scanning tech. within aviation security sectors @ the Innovation Podium.

30 June 2017

EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021 MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022

CREATIVE DIRECTOR Edward Beales E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077

Siemens Middle East @siemens_me Great to be at #airportshow17 & meet HH Sheikh Ahmed bin Saeed Al Maktoum at our stand where we have our latest innovations. #digitalizeME

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