T H E B U S I N E S S O F S E L L I N G T R AV E L
SEPTEMBER 2017
Analysis SRI LANKA
Update QATAR
Committed to pleasing one and all
Awareness NORTHERN EMIRATES Uncovering the UAE's hidden gems
ISSUE 310
An influential GCC player
On Location THE AMERICAS
FORCE TO BE RECKONED WITH With natural beauty, a warm atmosphere and an evolving tourism portfolio in tow, nothing can stop Oman's rapid progression
Everyone is welcome
ibar
CONTENTS > YOUR GUIDE 04
NEWS
07
INTERVIEW
WELCOME,
AUTUMN! utumn has finally arrived,
08
DESTINATION OMAN
and I must say, it has been warmly welcomed by all of us here in Cyprus
12
UPDATE QATAR
following a torturous summer of humidity and heat. As we pack away our beachwear, summer hats and flip
16 20
ON LOCATION THE AMERICAS
flops, we cannot help but reminisce on a fantastic summer, not only on a personal level, but for our little
AWARENESS NORTHERN EMIRATES
island’s tourism industry, which has come to life in recent months. You can read all about Cyprus’ tourism
22
A LETTER FROM...
ANALYSIS SRI LANKA
success in our dedicated story just
PEOPLE ON THE MOVE
season, I wish you all a fruitful
Warm regards,
below this letter. So, as we are ringing in a new
25
Autumn. May it bring as much success as Summer.
27
Tatiana Tsierkezou
TTG MENA Editor
SOCIAL HUB
ENTERING TURKEY WITH VIGOUR
RECORD MONTH IN CYPRUS
and leisure travellers visiting Istanbul on a short- or long-term basis. The property’s apartments range from studios to four-bedroom units, equipped with kitchens, WiFi, living areas and workspace. Recreational facilities include a breakfast room, a gym, a residents’ lounge, a swimming pool and a children’s playroom. Somerset Maslak Istanbul boasts an ideal location in the city’s major commercial hub, with popular leisure attractions also within arm’s reach.
Cyprus recently announced its most fruitful month yet, having welcomed a record
Enthusing on the company’s first venture in Turkey was chief corporate officer, Ascott, Tony
number of 531,030 tourists in July 2017, indicating a 10.1 per cent rise in comparison to the 482,132 visitors in July 2016. During the busy month, arrivals from the UK saw a six per cent increase, while arrivals
Soh: “Turkey is an attractive
from Sweden jumped by 17.3 per cent and visitors from Germany soared to 69.5 per
market for foreign investors and
cent.
we see significant potential to
A total of 88 per cent of tourists visited the country for their summer holidays, while
The Ascott Limited (Ascott) recently
expand in the country with Ascott’s
9.7 per cent flew to the island to visit friends and family. Lastly, 2.3 per cent visited
celebrated the debut of its very first
international brand of serviced
Cyprus on business.
serviced residence in Turkey.
residences. Turkey has a strategic
Somerset Maslak Istanbul, a part of
location at the crossroads of
Men made up 44.8 per cent of tourists in July and women, 55.2 per cent. Most tourists belonged to the 20-44 age group.
the new lifestyle development complex,
Europe, Middle East and Asia, a
Maslak 1453, comprises 165 units of
large domestic market and a stable
to the 1,737,372 tourists during the corresponding period last year, marking a 14.8 per
serviced residences, catering to corporate
policy environment.”
cent jump and representing the most arrivals ever recorded in Cyprus during this period. September 2017
Meanwhile, between January and July 2017, tourist arrivals hit 1,994,236, compared
ttgmena.com
3
NEWS
Exhibition ENHANCING SERVICES
BOOSTING ASIA CONNECTIVITY
Calendar SEPTEMBER 11 Future Traffic Security, Abu Dhabi, UAE www.futuretrafficsecurity.com
atar Airways is boosting its Asia connectivity with the addition of extra services to Hanoi and Ho Chi Minh City in Vietnam, as well as to Thailand’s ever-popular Krabi. Passengers will now be able to make most of a new direct daily service to Hanoi, doubling capacity to the destination, as well as three more weekly flights to Ho Chi Minh City, starting on January 1, 2018. Adding to this, the airline will adopt a daily service to Krabi on December 1, 2017. CEO, Qatar Airways Group, HE Akbar Al Baker remarked on the game-changing development: “The Asian market is very important for us, so we are very pleased to be able to increase our flights to Ho Chi Minh City, Hanoi and Krabi.”
SEPTEMBER 18-20 The Hotel Show Dubai, UAE www.thehotelshow.com
Etihad Airways has announced plans to enhance its
SEPTEMBER 19-21 OTDYKH International Russian Travel Market, Moscow, Russia www.tourismexpo.ru/en/ NOVEMBER 6-8 World Travel Market London, UK • www. london.wtm.com
ing 787-9 aircraft. The two-class 787 Dreamliner features Etihad Airways’ state-of-the-art business and economy class cabins. The aircraft can accommodate 299 passengers and houses 28 business studios and 271 economy smart seats. “Seoul has been a very successful and popular route for
NOVEMBER 7-9 AccessAbilities Expo, Dubai, UAE www.accessabilitiesexpo.com
Etihad Airways since it was launched in December 2010 and we are fast approaching our one millionth traveller
NOVEMBER 26 Middle East Hozpitality Excellence Awards, Dubai, UAE www.hozpitalityexcellenceawards.com •
scheduled daily Abu Dhabi-Seoul route with the larger Boe-
milestone on the service,” stated executive vice president commercial, Etihad Airways, Mohammad Al Bulooki. “There has been a steady increase in the number of business and leisure travellers flying to South Korea from
TTG MENA will be available at these shows
DEBUT IN
MANAMA
Abu Dhabi and the GCC region, and vice versa.”
VIBRANT PROJECT IN DUBAI Dubai’s Emaar Hospitality
will offer a mixture of guest rooms
Group has announced the latest
and serviced residences.
addition to its portfolio of hotels, Vida Dubai Mall, which will
Olivier Harnisch spoke of the
be linked directly to the iconic
development: “Vida Dubai Mall in
Dubai Mall.
Downtown Dubai, linked directly
Vida Dubai Mall is Vida Hotels
In a bid to meet heightened demand for economy and midscale brands in Bahrain, AccorHotels has inaugurated the ibis Styles Manama Diplomatic Area. The property marks the 10th global collaboration between Ac-
Our doors are officially open to guests from around the world.
corHotels and Action Hotels, and is home to 95 rooms and 25 family suites. It is found in the heart of
Facilities at the ibis Styles Manama
the world, underlines the growth of
with another seven upcoming
this home-grown brand that offers
projects being developed in
exceptional ambience and service
the UAE and one each in Saudi
standards.”
Arabia, Bahrain and Egypt. The brand currently operates two properties in Dubai: Vida Downtown and Manzil Downtown. In a prime Dubai’s busy centre, the hotel
Manama’s main government, diplo-
Diplomatic Area comprise a restau-
will be the ideal
matic and financial district.
rant, a modern meeting room and cof-
option for business
fee break area, and a fully equipped
and leisure
gym.
travellers alike and
General manager, ibis Styles Manama Diplomatic Area, Ricardo Rofail declared: “Through its
The property is also a convenient
world-class amenities, modern-de-
15-minute drive from Bahrain Inter-
sign and internationally renowned
national Airport and provides easy
services, the ibis Styles Manama
access to all major corporations and
Diplomatic Area will undoubtedly
embassies, Bahrain World Trade Cen-
work to bridge the gap in quality
tre and Moda Mall.
4 September 2017
to the most visited destination in
and Resorts’ 10th project,
location within economy offerings in Bahrain.”
CEO, Emaar Hospitality Group,
ttgmena.com
NEWS
HOTEL CHECK 18 MICON STREET, ATHENS
By Tatiana Tsierkezou
Turkish delight. What I really liked about this room was the shape of the windows as well as the fact
OPENING IN AQABA
that the basin and mirror were
Swiss-Belhotel Interna-
located outside the bathroom,
tional has officially opened
in the actual room.
the doors to its second
Each morning I would head
property in Aqaba, Jor-
downstairs for breakfast,
dan: Marina Plaza Hotel by
which served up delicious
Swiss-Belhotel.
cheeses and cold cuts, freshly
The four-star hotel graces
baked traditional pies with feta
the coast of Tala Bay and
and spinach, toast and dips,
boasts stunning vistas of
and much more. The dining
the Red Sea.
room was again, industrially-
tional travellers.”
Senior vice president,
The hotel comprises
themed and comprised of
operations and develop-
260 rooms with private
a large table with a sharing
ment – Middle East, Swiss-
balconies, as well as an
concept – something quite
Belhotel International, Lau-
international all-day-dining
unique.
rent Voivenel spoke of the
restaurant, a pool bar, an
launch: “We are proud to
outdoor swimming pool, a
The property itself is
uring my city break
and the location was perfect. Upon entering
in Athens, I was lucky
the property, which used to be a factory, I
ideally situated and is literally
welcome Marina Plaza Hotel
separate children’s pool and
enough to stay at 18
was warmly welcomed by the concierge who
within arm’s reach of some
by Swiss-Belhotel to our
a full-service spa.
Micon Street in Monastiraki,
speedily checked me in and took me to my
fantastic restaurants and
collection of hotels in the
a wonderful boutique hotel.
room. I immediately fell in love with the room.
the Monastiraki Square, flea
region. We are excited to ex-
activities are available, in-
I’d had my eye on this brand-
It was equipped with everything I needed; a
market and metro station.
pand our footprint here, es-
cluding aqua aerobics and
new property for a while, as
mini bar, a safe, a TV, tea and coffee making
It is also a mere 10-minute
pecially at a time when the
yoga, while a complimen-
its chic industrial design really
facilities, an exceedingly comfortable bed, a
walk from Ermou, the main
area is experiencing contin-
tary shuttle service offers
spoke to me as a Millennial
rain shower as well as some utterly delicious
shopping street.
ued growth in demand from
transportation to the centre
both regional and interna-
of Aqaba.
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
FINANCIAL PROSPERITY Air Arabia reported strong financial results for Q2 of 2017.
load factor of 79 per cent. Chairman, Air Arabia, Sheikh Abdullah Bin Mo-
Additionally, various
HISTORICAL MERGE OF EVENTS Reed Travel Exhibitions’ ibtm events
“It’s no secret that the potential for
announced the joining of ibtm latin
growth in Latin America is huge and that
america with ibtm america to create
the region is increasingly being recog-
ibtm americas.
The potential for growth in Latin America is huge.
nised as a major player in the industry,”
The Sharjah-based air-
hammad Al Thani declared:
line’s financial results rose
“Air Arabia’s strong second
place in Mexico City from September
above all expectations
quarter financial perfor-
5-6, 2018.
when it registered a net
mance is a testament to
profit of more than $43 mil-
the carrier’s operational ef-
to capitalise on ibtm latin america’s
lion, indicating a 21 per cent
ficiency and robust growth
growing success and the rapid develop-
increase compared to the
strategy. Despite the con-
ment of the market in the region, while
$35.6 million in Q2 of 2016.
tinuous pressure on yield
simultaneously allowing for growth in
market to create ibtm americas feels like a
margins, which is driven
the North America market.
very natural evolution of the portfolio.”
The airline’s turnover for Q2 rose to $246.6 million,
by the market and the
an impressive amount in
economic environment, Air
comparison to the $243.3
Arabia managed to register
million during the same pe-
a solid second quarter net
riod the previous year.
profit backed by the carri-
Air Arabia welcomed
er’s cost control measures,
over 2.05 million passen-
operational efficiency and
gers during the busy period
combined with its momen-
and had an average seat
tum growth.”
This new event is scheduled to take
The decision will allow ibtm americas
SPOTLIGHT ON KUWAITI EXCELLENCE
6 September 2017
stated portfolio director, ibtm events, Kerry Prince. “We believe that our event in Mexico, already highly successful, has real scope to further support the market to become a prime date in the global events industry calendar, therefore combining the event to incorporate the North American
Kuwait’s Jumeirah Messilah Beach Hotel & Spa was recently recognised for its outstanding services across multiple guest touch points at a number of international award ceremonies. The upscale property took the spotlight at the World Luxury Spa and Restaurant Awards 2017 held in Vietnam, with the hotel's Talise Spa achieving the World Luxury Spa Award. Two of Jumeirah Messilah Beach Hotel & Spa’s dining outlets were also recognised at the event. Following this, the hotel was crowned Best International Luxury Hotel Resort Chain at the MEA Markets Kuwait Enterprise Awards 2017.
ttgmena.com
INTERVIEW
A GRACEFULLY MATURING BRAND CEO, Constance Hotels, Resorts & Golf, Jean Jacques Vallet exclusively speaks to Tatiana Tsierkezou about the company’s evolution, its definition of luxury and the new C Hotels by Constance brand
luxury experiences mean authentic moments in beautiful surroundings, sincere service from our team members, moments during which the guests can relish the good things and share our taste for beauty. Great cuisine and fine grape are part of the experiences we deliver, but also memorable golfing moments, amazing dives or exceptional family times.
This new brand will answer to this latest trend we call ‘eco-chic luxury. : Please tell me all about the exciting evolution of Constance.
Luxury is also about the individual teams at the hotel, which provide levels of service that cannot be replicated elsewhere. It is about the atmosphere they create through their passion; this can be amplified by something as simple as remembering the customer’s name to greeting a guest with, “good morning Mr. Smith” or remembering someone’s preferred table or even better, bringing over their favourite drink or the chef making a dish that’s not on the menu. Customisation is key and makes you feel part of an exclusive experience, while making the guest feel like he or she is the only person in the room and remembering their specific needs is also important. Finally, luxury is also service; you can’t have one without the other. : Tell me a bit about the C Hotels by Constance brand.
The past 10 years have, in many respects, had a transformative effect on our group.
This new brand will answer to this latest trend we call ‘eco-chic luxury’. It came
Like many tourism operators, especially in the luxury segment, we have felt the
to life through a branding exercise we started in 2016. This exercise revealed
effects of the global economic crisis. People were travelling less and, when they
our strengths but also our weaknesses, and we then set out to define our
were travelling, they spent less. It was therefore essential for us to rethink our
group's strategy for the next 10-20 years.
strategy and our positioning to stand out. We took a calculated risk and made a strong choice: bet on the very high-end segment.
We already had a clear vision for the future and it was necessary to develop an identity and a structure capable of supporting this evolution. This is
Instead of lowering our prices, we have maintained them, even slightly increased
how Constance Hotels, Resorts & Golf was born, our corporate brand. This
them. Thanks to the support of our teams, we have succeeded in seducing and
main brand now houses three distinct brands: Constance Hotels & Resorts,
retaining a sophisticated clientele in search of impeccable service in an exotic
Constance Golf and C Hotels by Constance. The first two manage our existing
setting.
properties operating on segments that we know perfectly well: luxury and golf.
Five years later, we can affirm this was a good choice: our seven hotels - in
We also give ourselves the opportunity to continue developing these brands
Mauritius, the Seychelles, the Maldives and Madagascar - have made a name for
with the management of luxury establishments or other golf courses in the
themselves in the region and beyond, as evidenced by the number of international
region.
awards garnered over these last few years. This also translates into the group's
The third identity is brand new and will allow us to propose an evolution in
financial results, with indicators in the green, which gives us a solid foundation to
premium hospitality to a new segment of the market. C Hotels will enable us to
start a new stage in our development.
bring forth new experiences to our clientele looking for simple yet real quality,
The Constance Belle Mare Plage, the first establishment of the group, underwent
in a cosy, bohemian-chic setting.
a complete renovation last year and now boasts a more modern and refined decor, with a palette of colours more in phase with its frame and architecture. In addition,
: What exciting developments are in the pipeline?
we have increased the number of rooms in this facility and our clientele has responded positively to these changes. The renovation of Constance Lemuria in the
The repositioning of the Constance Hotels, Resorts & Golf Group was designed
Seychelles was also an important project for us, because it is one of our high-end
to enable us to expand both our targets and business opportunities. We will
hotels. This type of renovation is necessary because we must keep abreast of the
now offer a more complete range of services in the creation and management
expectations of an extremely demanding and constantly changing clientele.
of hotels and golf courses of world renown. This will allow Constance Hotels, Resorts & Golf to grow from seven hotels and three golf courses today, to more than 20 managed properties in the five
: What, in your opinion, defines a luxury experience?
next years. We are looking for management contracts all around the Indian Luxury today is indeed more in the experience, in the moment, than in the material
Ocean, including the Middle East where we will be happy to enter as a hotel or
aspect of things. Above all, our guests want to create memories. At Constance,
golf manager.
September 2017
ttgmena.com
7
DESTINATION OMAN
FORCE TO BE RECKONED WITH Like the ceaseless ebb and flow of the Gulf of Oman, the Sultanate’s tourism industry is determined to keep rolling out awe-inspiring developments, keeping its product as fresh as the ocean. Tatiana Tsierkezou writes
8
DESTINATION OMAN
G
lobally renowned for its tourism
Christian Kronast.
mastery and its ability to embrace
Meanwhile, other notable hotels that are scheduled to open their
travellers of all kinds, the Sultanate
doors for business this year include the upscale Kempinski Al Mouj,
of Oman ever-impresses with its
Muscat; the dusitD2 Palm Mall Muscat; and two five-star, beachfront
determination and perseverance, and continues to mesmerise each and every visitor. Business or leisure, the country can cater to any need and meet all demands, whether travellers are on a budget or are yearning for ultimate, incomparable luxury in the GCC. Commenting on this was director of sales and
Tourism is one of the most significant income generators in the Sultanate.
hotels at Muscat Bay. Sharing his knowledge with TTG, Kronast outlined two extremely noteworthy, and possibly game-changing, developments. “Madinat Al Irfan, by Omran, is the Sultanate’s largest urban development project that will create a new downtown area for Muscat; the Port Sultan Qaboos Waterfront project (phase 1), also by Omran, has commenced and once completed, this integrated mixed-use waterfront destination
marketing, Al Nahda Hotels & Resorts, corporate
will transform the current commercial Port Sultan Qaboos area into a
office – Muscat, Amit Garg: “Oman is a destination
major tourism-based development, spanning 64-hectares.”
of choice for business and leisure travellers
Kronast additionally mentioned the Mall of Oman, which will be
for its business opportunities, unexplored
the country’s newest shopping and entertainment destination. It will
natural wonders, mindfully preserved heritage,
generate approximately 1,500 jobs for its construction and a further
rich culture, adventure sports opportunities,
frequency of flights between Oman and Dubai; Jeddah,
welcoming locals and much more. People visit
Ta’if and Medina in Saudi Arabia; and Sialkot and
the country to rediscover their lost selves. Oman
Karachi in Pakistan.
3,500 jobs upon opening. Finally, moving on to the green and luscious city of Salalah in the Dhofar province; leisure travellers will soon have yet another
tends to grow on one and all alike, whether you
The airline’s chairman, Eng. Khalid bin Hilal Al
come here as a solo traveller or with a group.”
Yahmadi, recently commented: “We have enabled
attraction to visit, according to Salalah Rotana’s Kamal. “In Salalah, we have further development at Hawana Salalah with a
Meanwhile, with regional unrest, the word
people across the region to expand their personal and
new waterpark currently being constructed. It will enhance the guest
on everyone’s lips when travelling is ‘safety’,
business horizons, travel more frequently and connect
experience in Salalah as it is the first of its kind in the city,” he told
which is something Oman can expertly provide,
more with colleagues, friends and family.”
TTG.
according to general manager, Salalah Rotana
He continued: “A home-grown airline, SalamAir is
Resort, Hossam Kamal: “Safety and security plays
proud to be a catalyst for Oman’s vision for sustainable
a crucial role in tourists selecting a destination
development and diversification. Opening up new
to visit. Oman has been a very safe and stable
routes and destinations, the capacity we provide
country to visit. Hence the continued growth of
is increasing tourism and leisure flows to support
With 2017 having flown by and the tourism industry now approaching
tourist arrivals.”
the Sultanate in the achievement of its tourism
its fourth and final quarter, positive sentiments can be heard echoing
development goals and objectives. The facilitation of
across Oman.
And with all of these positive attributes in
LOOKING AHEAD
tow, the Sultanate is ever working to boost the
business travel is also an important element of our
frequency of its visitors. Head of corporate
activities, as we make the many attractive prospects
comment: “Oman Air will continue on its growth trajectory in 2017
communications and media, Oman Air, Usama
of the Sultanate’s industrial base more accessible to
and the opening of the new international terminal in Muscat will
Al Haremi explained that by the year 2040, the
investors and entrepreneurs from around the region.”
be a very exciting development this year. This is one of the biggest
country aims to attract over 11.7 million tourists.
But moving away from transport and moving on to
“Tourism is developing rapidly in Oman and it
more bureaucratic developments, the Government
is one of the most significant income generators
of Oman has made moves to ensure seamless travel
in the Sultanate, at between six and 10 per cent of
experiences.
annual GDP.”
TRANSPORT NEWS
Although it is currently fully equipped with all of
infrastructure projects happening in Oman and will have a very positive effect on the Oman economy.” Also confident about what’s to come, general manager, Park Inn by Radisson Muscat and Park Inn by Radisson Hotel & Residence
Kamal of Salalah Rotana remarked: “Embracing
Duqm, Nuno Neves said: “We have faced a dramatic increase of room
seamless travel is a key determinant of tourism inflow
inventory in the cities, with numerous hotels opening. To combat this,
into a country. Recognising this, the government of
we offer competitive rates, promotions and packages.
Oman has introduced the e-visa portal where potential
“The rest of 2017 will be better than the beginning of 2017. We will
visitors can conveniently apply for their visas to
try to host a number of events on the rooftop at Park Inn Muscat
Oman.”
and will work to involve the community at Park Inn Duqm. We try to organise special themed events for our guests to enjoy,” he added.
the necessary means to guarantee a high-quality experience, Oman is striving to refine and adjust
With an assured outlook, Al Haremi of Oman Air was the first to
HOSPITALITY AND LEISURE NEWS
Meanwhile, Garg of Al Nahda Hotels & Resorts told TTG: “The
its tourism portfolio. It seems that there is no
balance of 2017 will definitely be better than 2016 in our opinion,
stopping this GCC state, with infrastructural
owing to our increased reach through our international sales offices
projects making their presence known across the
But it’s not only transport and facilitating seamless
in Germany, France, the UK, the UAE, India and our ever-increasing
country.
travel that’s shaping the Sultanate’s tourism sector. Of
focus towards guest satisfaction. Al Nahda Hotels & Resorts is
course, hospitality entities are forever looking for new
working on an aggressive development plan.”
One such development, which is expected to be up and running by the end of 2017, is the new terminal at Muscat International Airport. Speaking to TTG about this, Al Haremi of Oman
and exciting ventures to shake up the industry. Oman Tourism Development Company (Omran) has
Finally, commenting on Salalah Rotana’s extremely ‘bright future’ was Kamal: “We anticipate a jump in guest arrivals to the resort
numerous pipeline projects, including three new hotels
considering our existing partnership agreements with tour operators
Air said: “The new terminal has the ability to
that are expected to contribute 900 additional rooms
from Europe. This year, we will be adding 22 keys to our already
handle 12 million passengers a year. The airport
in 2017/18.
existing 400, in an effort to accommodate the increase in guest
has been planned in three subsequent phases
Adding to this, the Omani capital city will be
arrivals to the resort. We look forward to the launch of our Club
to accommodate further expansion, which will
welcoming the brand-new Crowne Plaza Muscat Oman
Rotana concept and maintain the highest service quality. We had a
ultimately boost the airport’s capacity to 24, 36
Convention & Exhibition Centre this October, which will
tremendous year in 2016 and are working towards maintaining the
and 48 million passengers when the demand is
form part of the new Oman Convention & Exhibition
same stream of progress.”
required.”
Centre, a facility that catapulted the country’s MICE
Yet another transport-related development
industry to impressive heights.
Oman will continue to ride the wave to success and, living up to
in Oman is the recent launch of SalamAir, the
“The hotel will certainly be the preferred venue for
country’s inaugural budget airline, which has
congress organisers, exhibitors and attendees alike,”
stops to ensure that its guests are embraced with the highest
been warmly received and has bolstered the
declared the soon-to-open property’s general manager,
standards of hospitality and warmth.
September 2017
ttgmena.com
its reputation as a coveted tourist destination, will pull out all the
9
DESTINATION OMAN
EXTRA FLIGHT TO MUMBAI
O
man Air has enhanced its flight schedule to India with a third daily service on its popular Muscat-Mumbai route.
The extra flight takes off from Muscat at 22:40 and
arrives in Mumbai at 03:00, while the return flight leaves Mumbai at 04:05 and lands in Muscat at 05:15.
GRAND OPENING IN MUSCAT With its opening fast approaching, Crowne Plaza Muscat Oman Convention & Exhibition Centre’s general manager, Christian Kronast, shares all with TTG
INFORMING THE MASSES
Opening October 2017,
With Khareef season currently in full swing
Crowne Plaza Muscat Oman
and running until the end of September,
Convention & Exhibition
Oman’s Ministry of Tourism has taken
Centre (OCEC) will be part of
various steps to ensure a seamless and
the new Oman Convention and
convenient experience for visitors and
Exhibition Centre.
tourists to the Dhofar Governorate.
Once the new Muscat
The Ministry has introduced a number
International Airport opens
of tourism information centres, both
in Q4 of 2017, the hotel will
temporary and permanent, to provide
only be 10 minutes away,
tourists with important information on
and overnighters, before
attractions, the various services on offer,
is part of our wider commitment to the Indian market.
proceeding to other beautiful
safety guidelines, dress code and much
India is a key destination for Oman Air and the demand
destinations in Oman, may find
more.
for all 11 of our Indian destinations has always been
that convenient.
Remarking on the news was deputy CEO and chief commercial officer, Oman Air, Abdulrahman Al-Busaidy: “We are extremely happy to announce this new service between Muscat and Mumbai. The addition of this flight
Crowne Plaza Muscat OCEC
high.”
are provided with maps, brochures and
will offer 295 guestrooms
information on fuel-filling stations, hotels
and suites and I am proud to
and archaeological sites.
say that our F&B offerings
Oman’s Ministry of Tourism has
will have many firsts in Oman.
introduced these centres at Hurait
The hotel boasts extensive
mountain point (between Thumrait
meeting and event facilities
and Salalah), Wadi Al Jazi, Hufait, Tiwi
with a separate function
Al Sa’ada in Jabal Al Akhdhar, Salalah
centre that will include a
Tourism Festival, Salalah International
spacious ballroom with a
Airport and Salalah Grand Mall, and has
terrace, a boardroom and
also adopted electronic information kiosks,
three meeting rooms.
available in both English and Arabic.
ibar
10 September 2017
Those visiting the information centres
ttgmena.com
UPDATE QATAR
DYNAMIC NATION
This year, the Qatar National Tourism Sector Strategy 2030 has taken centre stage, with the overall goal being to increase the total number of visitors to nine million by 2030, as explained by area general manager – Qatar, Minor Hotels, Thomas Fehlbier, who is also the general manager of Banana Island Resort Doha: “Qatar Tourism Authority’s new strategy is to diversify and enhance the range of tourism facilities and activities, as well as hotel accommodation across Qatar, focusing sharply on maintaining quality development. We are working with the Authority to promote a more efficient tourism strategy, in line with the Qatar National Tourism Sector Strategy 2030, to support the planned economic diversification in Qatar and reduce its considerable reliance on energy resources.” Fehlbier explained that this will help expand the economy, boost the contribution of the tourism sector to the country’s GDP, boost the number of SMEs and encourage entrepreneurship and a greater role for the private sector in the economy. Indeed, the previous year proved fruitful for the nation, with a total of 2,938,096 visitors and a 62 per cent average occupancy rate across hotel establishments. Building on the success of 2016, the Government has made groundbreaking moves to expand its outreach in markets spanning the globe. One such move is the recently introduced visa policy by Qatar’s Ministry of Interior, QTA and Qatar Airways, permitting visa-free entry into Qatar for 80 countries. Director of sales and marketing, InterContinental Doha The City, Saheb Sadaghiani revealed to TTG: “With the Qatar Stopover Programme including the new Transit Visa free of cost and with visa-on-arrival available to 80 nationalities, Qatar has seen an influx of visitors coming from all over the world. While in previous years the focus was mostly on attracting visitors from the GCC region, there has been a rise in visitors coming from Europe, the UK, Turkey and
With its alluring portrait gracing the Gulf region, Qatar is enticing travellers from all four corners of the globe more than ever. Aleksandra Wood draws the curtain on the country’s most salient tourism updates and developments
Southeast Asia.” Meanwhile, also commenting on the positive result of Qatar’s visa developments was hotel manager, Mövenpick Hotel Al Aziziyah Doha, Musa Al-Nammari, who said: “According figures released by QTA, the number of tourist arrivals to Qatar increased by seven per cent from January to May 2017, compared to the corresponding period in 2016. The largest contributors to the growth were visiting nationals of the Americas and Europe, whose numbers increased by nine per cent and 14 per cent, respectively.”
EVOLVING INFRASTRUCTURE erhaps one of the most influential
traditional Qatari street life, architecture,
And with an ever-increasing frequency of tourists flocking to Qatar from
destinations in the Middle East,
culture and food; and The Museum of Islamic
emerging markets, the nation has cleverly invested an imposing sum in
Qatar is an undeniable and
Art for its modern architectural masterpiece
infrastructure, including transport, which will ultimately redefine its offering.
continuously soaring powerhouse;
and finest art and artefacts exhibitions.”
The biggest investment thus far is a reported $103 billion to be spent on infrastructure in preparation for the FIFA 2022 World Cup, to accommodate a
the embodiment of modernity. The world may know it as the wealthiest country, a result of its seemingly never-ending oil
wave of enthusiastic, sports-loving visitors from around the globe.
UNIFIED STRATEGIES
Transportation follows closely behind, with Qatar introducing a new railway
reserves, but behind this global reputation
Much of Qatar’s glowing success can be
and metro system, including an urban metro, high-speed passenger railway and
lies an entire world of undiscovered touristic
attributed to its Government, which works
a freight line, making up one of the largest civil engineering projects the world
destinations and hospitality gems.
hand-in-hand with hospitality industry
over.
Qatar’s hospitable and welcoming society,
Such investments will not only streamline the country’s economic evolution,
entities across the State to ameliorate the
traditional visitor experiences, world-
nation’s tourism sector and orchestrate
but will allow the tourism industry itself to flourish and reinvent itself to provide
class museums, galleries and public art
fruitful yet sustainable strategies each year.
the most seamless and high-quality offering to travellers.
installations, and heritage attractions are
One such authoritative body, the Qatar
A key contributor to Qatar’s hospitality evolution and a shining beacon
ever-appealing to international travellers,
Tourism Authority (QTA), has managed to
of hope for the nation is Qatar’s flagship hospitality organisation, Katara
according to area general manager, Lebanon,
lead the sustainable development of Qatar
Hospitality.
Syria, Pakistan, Iran and Iraq, Starwood
into a world-class hub with deep cultural
Hotels and Resorts, Tareq Derbas, who is also
roots, by planning, regulating and promoting
broadening the industry’s horizons: “We are proud to have played a significant
the general manager of The St. Regis Doha
sustainable tourism with the aim of driving
role in shaping Qatar’s hospitality industry over the last five decades and we
Hotel.
CEO, Katara Hospitality, Hamad Abdulla Al-Mulla spoke to TTG about
economic growth and social development.
are grateful to Qatari citizens and residents for being staunch supporters and
Elaborating on the most popular options
The Authority has maintained a fierce
ambassadors of the country’s tourism sector. Our strategy remains consistent
for visitors, he said: “The nation’s top visitor
focus on augmenting the country’s product
– investing in the highest quality hotels in Qatar, while growing a collection of
attractions are the Al Zubarah Fort and
and service portfolio in various categories
iconic hospitality assets globally.”
archaeological works, a UNESCO World
such as Urban and Family Entertainment,
Heritage Site covering the remains of a
MICE and Business Events, Culture and
There is no end to Qatar’s tourism mastery, and this galvanising nation
historic pearl diving and trading centre;
Heritage Tourism and Sports and Recreation
is ever-developing its efforts to reinvent and reestablish itself as an
the Souq Waqif for its authentic taste of
Tourism.
influential tourism leader.
12 September 2017
ttgmena.com
ibar
UPDATE QATAR
NEW EASTERN EUROPEAN ROUTE
MOMENTOUS VISA POLICY WAIVER Chief tourism operator, QTA, Hassan Al Ibrahim stated:
presence in Eastern
“Easing entry to Qatar is a key enabler for the growth
Europe and will provide our
of Qatar’s tourism industry. With this announcement,
passengers with a new and
we are already turning the pages of the next chapter of
exciting route to and from
Qatar’s journey towards 2030." The development comes hot on the heels of Qatar’s
this remarkable city. It is also tangible proof of our
new e-visa platform, through which travellers of all
ongoing commitment to
nationalities can apply for tourist and visitor visas
expand our global network.
efficiently and seamlessly. The list of countries includes: Austria; Bahamas;
“Adding Sarajevo to our Qatar Airways is delving deeper into the
global network will allow
Belgium; Bulgaria; Croatia; Cyprus; Czech Republic;
Eastern European market with four-times-
passengers in Bosnia and
Denmark; Estonia; Finland; France; Germany; Greece;
weekly services to Sarajevo, the capital city
Herzegovina to connect to
of Bosnia and Herzegovina, starting from
more than 150 destinations
October 31, 2017.
worldwide through our
Q
atar’s Ministry of Interior,
Hungary; Iceland; Italy; Latvia; Liechtenstein; Lithuania;
Qatar Tourism Authority (QTA)
Luxembourg; Malta, Netherlands; Norway; Poland;
and Qatar Airways have made
Portugal; Romania; Seychelles; Slovakia; Slovenia; Spain;
headlines with the implementation of a
Sweden; Switzerland; Turkey; Andorra; Argentina;
atmosphere has enticed many a traveller
International Airport,” he
visa-free policy in Qatar for citizens of 80
Australia; Belarus; Bolivia; Brazil; Brunei; Canada; Chile;
from across the globe in recent years,
added.
countries, effective immediately.
China; Colombia; Ecuador; Panama; Costa Rica; Georgia;
The city’s rich culture and vibrant
thus increasing demand for enhanced
five-star hub, Hamad
The new Doha-Sarajevo
Citizens of the 80 countries will now be
Guyana; Hong Kong; India; Indonesia; Ireland; Japan;
route will be operated by
provided with a multi-entry waiver issued
Kazakhstan; Lebanon; Azerbaijan; Macedonia; Malaysia;
an Airbus A320 aircraft,
free-of-charge at the port of entry, upon
Maldives; Mexico; Moldova; Monaco; New Zealand;
Airways Group, HE Akbar Al Baker:
featuring 12 seats in
presentation of a valid passport with a
Paraguay; Peru; Russia; San Marino; Singapore; South
“Launching flights to Sarajevo is a
business class and 132
minimum validity of six months and a
Africa; South Korea; Suriname; Cuba; Thailand; Ukraine;
significant step toward increasing our
seats in economy class.
confirmed onward or return ticket.
UK; US; Uruguay; Vatican City; and Venezuela.
connectivity to the destination. Speaking of the news was CEO, Qatar
ibar
14 September 2017
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UPDATE QATAR
A BRITISH ICON AT HIA
EVENTS Qatar is continuing to aggrandise the integrity of its MICE sector, having lined up a number of number of intriguingly diverse trade shows and events, to take place in 2017.
WORLD TOURISM DAY • SEPTEMBER 27 A global event established by the United Nations World Tourism Organisation (UNWTO), this year the focus will fall upon ‘Sustainable tourism – a tool for development’. The event will promote tourism through an environmentally conscious point of view, showcasing new ‘green’ services, in addition to raising awareness of the contribution of sustainable tourism among public and private sector decision-makers and the public. HOSPITALITY QATAR • NOVEMBER 7-9 • DOHA EXHIBITION & CONVENTION CENTER
Q
atar Duty Free (QDF)
store and iconic British brand
The Hospitality Qatar trade show is one of the few hospitality platforms in the Gulf region, granting insight into
has welcomed the iconic
at Hamad International
the world of hospitality businesses in Qatar, as well as revealing the latest trends and uncovering world-class
British perfume house,
Airport,” enthused senior
innovations that are currently fueling the tourism industry. The annual show is the ideal platform for hotels,
Penhaligon’s, to its extensive retail
vice president, QDF, Luis
restaurants, cafes and franchise investors eager to purchase and network with potential customers.
haven at Hamad International
Gasset. “We have brought
Airport.
Penhaligon’s all the way
QATAR NATIONAL DAY • DECEMBER 18
from London to our state-
The most prolific event in Qatari culture, Qatar National Day, also known as Founder’s Day, is celebrated annu-
debut in Qatar, the new boutique
of-the-art, five-star airport,
ally on December 18. It exalts the powerful empire, celebrating unity and brotherhood with a plethora of shows
will showcase a collection of
giving passengers the ability
and activities taking place across the country. The nation’s traditional food, clothing, housing, handicrafts and
Penhaligon’s best selling products.
to experience the unique
boat making take centre stage on Qatar National Day, ending on an awe-inspiring note with a parade and a
aromas of these remarkable
fantastic display of fireworks.
Marking the brand’s retail outlet
“We are delighted with the opening of this much-anticipated
fragrances."
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reservations.doha@anantara.com
September 2017
ttgmena.com
15
ON LOCATION AMERICAS
T
he popular tourist centres in The Americas are as welcoming as ever to travellers from all corners of the globe, and MENA visitors in particular are being catered for with cosmopolitan care. Northern
neighbour Canada also has its arms wide open with both countries offering a range of visitor experiences to suit all tastes.
EVERYONE IS WELCOME Indeed, at the end of Q1 this year, New York made a public stance on its open doors policy to global travellers. The city’s official tourism marketing organisation, NYC & Company, launched a media campaign with the strapline ‘New York City, Welcoming the World’ to tell would-be visitors that, despite what may have been going on in the White House, its doors are still wide open. “It’s important now more than ever to reinforce our commitment and do all we can to welcome the world,” said CEO, NYC & Company, Fred Dixon. With regards to guests visiting from the Middle East and
WARM EMBRACE With isolationist political developments taking place in the US over the past few months, it would be easy to think generating tourism was not high on the nation’s agenda. Nothing could be further from the truth. Lucie Robson investigates SEAMLESS EXPERIENCES Getting to the US and Canada from the MENA region is also becoming more
traditional concepts such as private members clubs, meeting places for connoisseurs, organic and locally-sourced dining, and exclusive tailoring. “Tourists from the Middle East and North Africa want
North Africa, general manager, The Benjamin, New York, Gul
convenient, with the region’s most respected
Turkmenoglu told TTG: “I feel they will find a most sincere
aviation entities providing seamless
told TTG. “We understand their desire to have easy access
welcome to our city as visitors have always had. New Yorkers
connectivity to these eclectic destinations.
to luxury goods and services, and we are able to provide
are global citizens and are therefore very welcoming to many
For those seeking the ultimate in luxury
all of this to them here. We also understand that people
a safe environment and welcoming community,” Wagner
and comfort, this summer, Crystal Cruises
of this region prefer to shop and experience the city in
welcomed Crystal Skye, a spacious jet that
the late afternoon early evening, which is what helped to
potential effects of political fallout. On the other side of the
can fly 88 guests non-stop for 19.5 hours, so
inspire our summer BOLD (Beverly Hills Open Later Days)
nation, the Los Angeles tourism board promoted the vibrant
even the furthest corners of the continent
programming.”
city with its ‘We Welcome Everyone’ campaign in April.
can be reached in one convenient journey.
This trend towards more exclusive experiences is
“Crystal Skye is the largest privately-
extending to accommodation. Vice president of luxury
cultures. Due to the city’s diversity, Halal tourism is strong.” New York is not the only American city to try to counter the
Speaking about this important message, director of sales and marketing, Intercontinental Los Angeles Century City,
owned Boeing 777 tour jet in the world
division, The Chatwal, New York, Ashish Verma explained
Jake Megrikian told TTG that the hotel continues to create a
and is deployed for chartered service,
that in New York, there is a movement towards luxury
home-away-from-home for MENA visitors – one of its important
accommodating some of the world’s
boutique hotels and attention to guests’ needs has seen
market niches.
most discerning groups and travellers,”
even the hotel offer bathroom facilities tailored towards
vice president of international sales and
MENA visitors.
“From our Middle Eastern breakfast options to our Arabic Speaking Guest Relations Ambassador, Arabic television
marketing, Crystal Cruises, Helen Beck told
channels and a holy Quran available if requested, we want
TTG.
our guests to feel at ease here in Los Angeles,” he declared.
“A trend I believe is here to stay for a long time is towards more personalised, more unique, independent and curated
The Boeing 777 has bespoke seating that
luxury boutique hospitality experiences,” Verma told TTG.
“Additionally, we partner with local businesses, such as
converts to 180-degree lie-flat beds, and
“Typical MENA travellers need larger spaces, as they mostly
Westfield Century City to provide a custom-shopping
an expansive social lounge with a stand-up
travel with families. Suites, often with kitchens, could be a
experience for MENA region travellers.”
bar is ideal for socialising while cuisine is
preference for them. They also often have children travelling
prepared by an executive chef.
with them, therefore, amenities and services suitable for
Meanwhile, both the US and Canada are promoting ways visitors can enjoy various experiences in these vastly diverse
From luxury aviation to luxury stays, the
young adults, teenagers and children become desirable.”
countries. In America, the Visit The USA agency has launched a
US has just about every experience on offer
new USA trip planner. This online facility allows tourists to plan
that any MENA visitor could want. Honing
personal philosophy inspiring our team towards our guests’
a customised itinerary. Kid-friendly options and museums, as
into Beverly Hills, this destination is all about
requests is ‘Yes is the answer, now what is the question?’.”
well as culture and shopping are included in the planning.
the ultimate exclusive experience.
North of the border, Destination Canada’s Canadian
Chief executive, Beverly Hills Conference
Guests have the choice of a butler service as well. “My
The tourism sector in the Americas is more vibrant,
Signature Experiences collection showcases the diversity of
& Visitors Bureau, Julie Wagner has noticed
progressive and accommodating than ever, with a
this stunning country. The collection offers an introduction to
from the organisation’s global trend report
welcoming message echoing across the entire continent
the best Canada has to offer.
that consumers are reverting back to
to the world.
16 September 2017
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ON LOCATION AMERICAS
MICE EXCELLENCE IN VEGAS
MORE THAN MEETS THE EYE
A
ccording to president and CEO, Destination DC, Elliott
Ferguson, Washington, DC
has become a city outside the political
A COMPETITIVE EDGE High-end and boutique hotel supply is still on the rise in The Americas, according to vice president of global sales, Dream Hotel Group, Rob DelliBovi. “In our segment, we are seeing new competitors open in all parts of NYC, Miami and LA.” Business mixed with pleasure is also finding a firm hotel market niche. “The concept of ‘bleisure’ is specifically a
environment. Enlightening TTG further, Ferguson
trend that makes our brands attractive,” said DelliBovi.
declared: “It has created itself to be a
“Our properties can be considered ‘bleisure’ hotels due to
world-class cosmopolitan city filled with
our mixture of offering corporate services and a bit of fun
great shopping, fabulous dining and
on the amenity side.”
diverse culture, all highlighted by its
Meanwhile, when asked about the importance of the
free museums. It is truly a destination
MENA market, DelliBovi explained that visitors from the
for all visitors.”
region are on the rise for both business and pleasure.
Ferguson went on to describe
“Like many other areas of the world, a sleek, clean
commerce in the city. From a business
product that includes a mixture of highly focused service
perspective, he explained that the
and unique amenities is important,” he concluded.
city had moved from politics to One of the most
Wynn Resorts announced that it is in
technology and investment. Many new
glamorous spots in
the planning stages of its $1.5 billion
developments are funded through
America, Las Vegas,
Paradise Park project, inclusive of
Middle Eastern investors. Additionally,
is constantly evolving
meeting spaces, guest rooms and a
Destination DC is capitalising on
with new offerings
variety of restaurants built around a
Washington, DC’s technology assets
for visitors including
first-ever recreational lake concept,
to position the market as an attractive
new developments for
to be completed by 2020.
location for technology-focused
business travellers.
Meanwhile, MGM Resorts
meetings and conventions, a sector that
International announced plans
has not traditionally been dominant in
Convention and
to reimagine and rebrand the
the city.
Visitors Authority
Monte Carlo Resort and Casino,
(LVCVA) received the
transitioning the property into two
from the Middle East to Washington
final approval for the
distinct hotel experiences; Nomad
Dulles, we will continue to be present
expansion and renovation
and Park MGM. The $450 million
in the marketplace by working with the
of the Las Vegas
transformation will also provide
travel trade communities as well as
Convention Centre. The
guests with innovative and exciting
media to attract visitors to our city,”
project includes the
F&B experiences such as Eataly, the
Ferguson concluded.
construction of the new
vibrant Italian marketplace and café.
In June, Las Vegas
130,064m2 expansion,
PITTSBURGH ON THE RISE
“With three direct non-stop flights
“It’s an exciting time in Las Vegas,
with 55,741m of
now more than ever. We tend to be a
exhibition space and the
destination that creates the trends,
Pittsburgh, Pennsylvania,
accompanying meeting
instead of following them,” Goldsmith
home to an abundance of
rooms and support space.
concluded.
enticing offerings for all
burgh International Air-
types of visitors, is finding
port is in the middle of a
it is necessary that
its feet on the world tour-
Master Plan programme.
our convention centre
ism map.
“We’re excited for the
2
“As our shows grow,
grows, so we may stay competitive and continue to position Las Vegas as the world’s premier business destination,” declared vice president, Las Vegas Convention and Visitors Authority, Michael Goldsmith. Additionally, new culinary offerings are continuously opening in Las Vegas, with some of the most recent being Robert Irvine’s Public House at The Tropica and CHICA at The Venetian. In terms of investments,
As our shows grow, it is necessary that our convention centre grows, so we may stay competitive and continue to position Las Vegas as the world’s premier business destination.
18 September 2017
“In Pittsburgh, we have
He added that Pitts-
future and what the op-
been receiving worldwide
portunities are for our
attention for the diversity
passengers. While our
of options for tourists to
passenger demand is
the city,” vice president of
modest and still develop-
air service development,
ing, we see an opportunity
Pittsburgh International
to grow our demand to
Airport, Brian Dietz told
the Middle East through
TTG. With Pittsburgh hav-
our existing service to
ing become more widely
Paris on Delta and to
known in recent years,
Frankfurt on Condor. Our
airlines have also taken
goal is for the market to
notice.
be ready through specific
“With more travel op-
ttgmena.com
markets,” said Dietz.
strategies to support
tions to our airport, we
additional capacity in all
are seeing increased tour-
markets including long-
ists from Europe, India
haul markets, such as the
and other connecting
Middle East.”
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AWARENESS NORTHERN EMIRATES located at Ajman Corniche, by Q4 of 2017. The new four-star property will feature 179 rooms and suites, an executive lounge on the top floor with panoramic views of the Arabian Gulf, two restaurants, an outdoor swimming pool, a gym and spa, separate health clubs for men and women and a kids’ play area. “We are excited to introduce the new Wyndham Garden Ajman Corniche. Along with our two Ramada properties, the group is expected to accommodate the growing number of guests in Ajman, thus reinforcing our status as the leading group in terms of number of rooms and occupancy in the Northern Emirates,” said Hamdani. Also in Ajman, Carlson Rezidor Hotel Group
HIDDEN TREASURE
is expanding its global footprint with a new Radisson Blu branded property, located just minutes from Ajman City Centre. “We have very exciting news to share, as we are opening a new five-star hotel, Radisson Blu Hotel Ajman, with 147 keys at the end of 2017,” executive assistant manager, Radisson Blu Hotel Ajman, Kamal Rijhwani told TTG. The new property will feature a host of additional leisure facilities, including Italian and Indian restaurants, a fully equipped gym, a 25m pool, a Natura Wellbeing Spa and a private beach. For business guests, the hotel is set to offer four spacious meeting rooms and a 315m²
Having once lived hidden in the shadows cast by neighbouring mega-states, the smaller, yet equally ambitious Northern Emirates are on a mission to raise their tourism stakes. Emily Millett writes
ballroom. Meanwhile, big name international hotel groups are queuing up for a place on Al Marjan Island in Ras Al Khaimah, with companies such as Hilton Hotels and Resorts and AccorHotels having already signed up to build new properties on the manmade island development. And it’s not just the global groups who want in
harjah, Ajman, Fujairah, Ras Al Khaimah
and successes to Sharjah. The emirate is reaping the benefits of
on the action. Smaller boutique style properties
and Umm al-Quwain – otherwise known as
the forward-thinking initiatives, new investments, bold projects
are also making their presence known in the
the Northern Emirates – are picking up the
and campaigns that are all aligning to increase Sharjah’s brand
Northern Emirates, such as Al Bait, Sharjah,
pace of tourism development, stepping into
and profile on the global stage, as we enhance the emirate’s
which is due to open early next year.
the spotlight and carving a niche for themselves as attractive destinations in their own right.
status as a regional and a global destination.” According to Al Midfa, throughout 2016, SCTDA initiated an
Speaking to TTG about the project, general manager, Al Bait, Sharjah, Florian Leven said:
active programme of roadshows covering major cities in China,
“We have already accomplished the hotel
living largely outside tourism radars, each of the
India and Saudi Arabia, in addition to taking part in prominent
construction phase and are scheduled to open in
Northern Emirates has a plethora of tourism-worthy
travel exhibitions in key generating regions, including Russia,
first half of 2018. The hotel features 53 spacious
qualities for business and leisure travellers alike.
Europe, China and the GCC.
guestrooms and suites, which reflect warmth and
And although these destinations spent a long time
“Sharjah is a place of cultural, historical and natural
Increased awareness and more strident promotional
heritage in their Arabian decor combined with a
adventure, from captivating souks and museums to
campaigns have served to ensure the Northern Emirates
majestic mountains and incredible places,” general
stay on the current path of increased popularity, which in
manager, Al Bait, Sharjah, Florian Leven told TTG. “A
turn is catalysing the developments of the region’s tourism
natural landscape that stretches from pristine undersea
infrastructure, as cluster general manager, Ramada Hotel
habitats to mangrove forests, sweeping sand deserts
& Suites Ajman, Ramada Beach Hotel Ajman and Wyndham
Not wanting to get left behind in the midst of
and tall craggy mountains. From the west coast to the
Garden Ajman Corniche, Iftikhar Hamdani told TTG. “The tourism
all this development, existing hotels are also
east, there’s so much to explore no matter whether you
industry in the Northern Emirates continues to grow, as attested
enhancing their facilities in a bid to keep up with
want to be active, adventurous or just relax. Sharjah
by the growing room inventory. We have seen increased tourist
the region’s drive for tourism expansion.
boasts a rich history, an exotic culture, an unexplored
arrivals in Ajman, as well as a rise in staycations. Thus, on top of
“This summer we added new games at the
landscape and discoveries waiting to be made by the
our strategy to tap into new markets, we are constantly putting
pool area to meet our family tourism market
intrepid seeker.”
out offers for UAE residents to entice them to explore Ajman.”
expectations,” general manager, Novotel, Ibis
GROWING PORTFOLIO
have also reopened the Jet Set Lounge with a
arrivals and room nights, as well as expenditure. Chairman, Sharjah Commerce and Tourism
UPGRADING THE OFFERING
and Adagio Fujairah, Karim Zaki told TTG. “We
Sharjah’s appeal has not gone unnoticed by global travellers, as statistics have highlighted growth in both
modern minimalistic Asian design.”
new bistro concept, with a jukebox where you According to Hamdani, R Hotels – a wholly owned private
can play your own music, as well as weekly and
Development Authority (SCTDA), HE Khalid Jasim Al
enterprise engaged in the ownership and operation of hotels in
monthly events.”
Midfa said: “The year 2016 brought many achievements
the UAE – is also planning to open the first Wyndham Garden,
20 September 2017
ttgmena.com
According to Zaki, the hotel plans to focus
AWARENESS NORTHERN EMIRATES
The year 2016 brought many achievements and successes to Sharjah.
is to give an unparalleled Noble
Resort Sharjah, Haytham Aziz said: “An all-
Bedouin-inspired experience for both
day-dining restaurant in a hotel is a key venue.
UAE residents and tourists to enjoy.
No matter what your preference in terms of
Providing temperature-controlled
food, guests visit it at least once during their
swimming pools is imperative in
stay. Moreover, that’s where we serve our daily
creating a promising venue where
breakfast. Being an international restaurant,
guests can explore the great
Côté Jardin offers a variety of dishes from
on MICE business and regular corporate business from Dubai and Abu
outdoor facilities while indulging in
all over the world. Hence, the layout of the
Dhabi for the rest of the year, as well as the growing family market
five-star hotel standards.”
restaurant is done in such a way that our guests
during the weekends. “We are also investing in upgrading our wedding
With F&B proving increasingly
find with ease whatever they need. It reminds
popular across the travel and
one of a traditional kitchen, where you see your
tourism sector in the Northern
mum cooking. With a live kitchen, our fabulous
the growing competition, as Jannah Hotels & Resorts recently found,
Emirates, hotels and resorts are
chefs interact with the guests and enhance
following the launch of the first ever temperature-controlled swimming
tapping into this niche to attract
their experience.”
pools in the emirate of Ras Al Khaimah at Jannah Resort & Villas Ras Al
the rising numbers of visitors and
Khaimah in July this year.
residents alike. Coral Beach Resort
Thanks to renewed marketing efforts, a drive
Sharjah recently unveiled a brand
of development and an improved tourism
resort’s 24 private villas and are designed to ensure the pool water
new international all-day-dining
infrastructure, the Northern Emirates are
complements the weather and its surroundings all year round.
restaurant called Côté Jardin.
successfully earning the recognition they
offers,” Zaki added. Offering a first of its kind initiative can help keep a property ahead of
The new temperature-controlled swimming pools are located in the
Chief operating officer, Jannah Hotels & Resorts, Mohamed Hani Fakih said: “As the first Jannah property in Ras Al Khaimah, our aim
Elaborating on the new outlet, general manager, Coral Beach
September 2017
ttgmena.com
deserve as stand-alone tourism entities for both the business and leisure segments.
21
ANALYSIS SRI LANKA
TOURISM IN BLOOM Steeped in history and verdant views, Sri Lanka continues to impress travellers around the world with its diverse experiences. Natalie Hami reports amed for its ancient Buddhist ruins, the island nation of Sri Lanka has returned to many a traveller’s itinerary, having managed to successfully recover from a seemingly neverending civil war. Lush landscapes, over 2,000 years of culture and tropical beaches are just some of the captivating scenes that unfold before visitors to this plentiful land. Thus far, stakeholders appear to be making all the right moves, according to figures provided by Sri Lanka Tourism Development Authority, illustrating that the months of January, April and June brought forth an increase in tourism arrivals compared to the same months in 2016, with a 12, 17.5 and 4.5 per cent rise respectively.
GLOBAL PRESENCE
five-star dive centre.
sales from this market. The pool
continue to reach out to an
villas at Anantara Kalutara are very
ever-broadening range of feeder
popular within this market, as the
markets, visitors to the destination
bay also offer idyllic snorkelling
villas provide complete privacy.”
have come to realise that both
opportunities with their abundance
adventure and relaxation come in
of tropical fish and exotic coral
bucketfuls.
reefs.”
“The clear, calm waters of the
The destination’s flag carrier, SriLankan Airlines, has been
Also looking westward to
paving the way for a bevy of visitors from countries such
particular coveted and popular
as Australia, China, India, Thailand, Oman, Bahrain and
European markets is Thai hotel
Group director of business
Appealing to visitors keen to
many more.
operator, ONYX Hospitality Group,
development, Sun Siyam Group,
relax after a long journey, Marti of
which has a firm presence in Sri
Evgenia Boyankova told TTG
Mövenpick Hotel Colombo noted
falls in line with this strategy, by upping its game to attract
Lanka. CEO, ONYX Hospitality
exclusively that the group is
that both leisure and business
an array of markets from across the world.
Group, Douglas Martell told TTG
actively developing the unexplored
travellers can take advantage of
that the group will be looking
tourism opportunities of the
the property’s wellness centre
In turn, Sri Lanka’s hospitality industry is ensuring that it
General manager, Mövenpick Hotel Colombo, Markus Marti told TTG that the property’s team is actively
to attract visitors from the UK,
Batticaloa district in north-eastern
featuring Spa Ceylon, a traditional
working with Sri Lanka Tourism Promotion Board and
Germany and France, and will be
Sri Lanka with Sun Aqua Pasikudah
Sri Lankan spa, offering ayurvedic
has most recently been participating in a project inviting
broadening its reach even further.
resort, located on Pasikudah Bay,
and Balinese treatments.
international bloggers and writers to promote the island as a ‘destination’. “We have hosted foreign media together with the
“There has been a shift in travel
which is home to one of the longest
Meanwhile, Selves of Anantara
patterns with more tourists now
stretches of shallow coastline in the
Peace Haven Tangalle Resort
coming in from the East, therefore,
world and an incredible coral reef.
and Anantara Kalutara Resort
“We have the first Doctor
highlighted that at these two uber
Tourism Board from Australia, the USA and Ireland
we have widened our net to
to name a few. We hope to continue this successful
include Russia, Czech Republic and
Fish Spa in the area and a fully
luxury resorts, guests can enjoy the
partnership and continue to work together with overseas
Ukraine, as well as shorter haul
functioning spa with hydrotherapy
best of both worlds.
markets such as India, China and the Middle East,” Marti
destinations such as Singapore,
and sauna treatments,” she stated.
Anantara Tangalle has its own
said.
Malaysia, China, India and the
Highlighting that the east coast
coconut guru, according to Selves.
Middle East, which are also our
of Sri Lanka is home to some of the
“While lounging at the double-
that Anantara Peace Haven Tangalle Resort and
secondary market segments,” he
most impressive and undiscovered
levelled pool, guests are very likely
Anantara Kalutara Resort will be focusing on, according
explained.
dive sites in the world, with historical
to meet this elderly but very fit and
wrecks from WWII, Boyankova noted
agile man, employed for the sole
that for the more adventurous,
purpose of climbing the palm trees
Sun Aqua Pasikudah offers deep
of the 21-acre gardens to harvest
sea fishing boats, as well as an
the King Coconuts. During his daily
experienced and multi-lingual PADI
routine, he quickly climbs the
The UK and Germany are two of the main markets
to area general manager, Sri Lanka, Giles Selves, who also oversees AVANI Kalutara Resort, as well as the aforementioned properties. Selves also declared that the GCC market is picking up: “We have a dedicated sales person based in Dubai to drive
REST VERSUS ADVENTURE As Sri Lanka’s tourism stakeholders
22 September 2017
ttgmena.com
ANALYSIS SRI LANKA palm tree, hand picks the ripe coconuts,
the final chapters of 3001: The Final Odyssey and a glimpse of the
opens them with his machete and provides
half-finished wall murals by Russian painter, Alexander Sofronoff. It is
guest with a super hydrating drink.”
rumoured that the famous artist took on the extra painting work around
And for those eager to get their pulse
the hotel to pay for his growing bar tab.”
racing, Selves explained that Anantara Peace Haven Tangalle Resort is set to
BOOSTING MICE
build on its already thriving surf culture by partnering with Tropicsurf, which has
Keen on capitalising on the country’s great tourism reputation,
been operating internationally for over
hospitality stakeholders in vibrant Sri Lanka are ever-looking to
25 years and has built a roster of 50
strengthen their MICE business.
specialist coaches stationed in nine different
Dukic explained that The Galle Face Hotel opened a fully equipped
countries. “Regardless of age, experience
conference centre with meeting facilities to deal with the demand for
or competency, the resort, in partnership
MICE business. Designed to host multiple groups at the same time, it
with Tropicsurf, emphasises that everybody
consists of a cafe, six conference rooms, a library and two study rooms.
can enjoy surfing's ultimate thrills in
Highlighting a most unique element, he said: “Unlike any other hotel
safety, comfort and style. Partnering with
in Sri Lanka, our conference centre lobby doubles as a museum, with
Tropicsurf will enable us to extend our
everything from a cannon ball that once smashed through our roof in
current programme and offer more tailored
the 1800s to the car Prince Philip, the Duke of Edinburgh, owned when
experiences for each guest’s ability and
he was stationed on the island in the 1940s.”
surfing appetite.” Catering to the needs of history buffs too,
While some properties are eager to enhance their offering, others are keen to capitalise on their location. Boyankova of Sun Siyam Group
at The Galle Face Hotel, guests can enjoy
told TTG: “We are focusing more on the MICE market because, having a
heritage tours, according to the hotel’s
secluded location right on the beach, it’s an ideal venue for corporate or
general manager, Deni Dukic, who told TTG:
family events.”
There has been a shift in travel patterns with more tourists now coming in from the East.
“The half hour experience takes visitors back in time and shares tales from old
Referred to by some as ‘India lite’, Sri Lanka is in no way ‘light’ in
Ceylon through tour stops, including entry
the fulfilling experiences it presents to an array of tourism markets
to the room where Arthur C. Clarke penned
and segments spanning the globe.
BEACHFRONT RESORT OPENS
AUTHENTIC TREATS
T
his autumn,
Lanka, Dukic noted that
The Galle Face
this year marks the 150th
Hotel will see the
anniversary of tea in
opening of ‘Spa L’Occitane En Provence’. The hotel’s general
AN EXCITING YEAR AHEAD
Ceylon. “Our culinary team has taken it upon themselves
manager, Deni Dukic
to further develop our
commented: “[This is] the
afternoon tea, which
very first spa of its kind in
has drawn plaudits from
Further expanding into India, SriLankan Airlines
Sri Lanka, which is quite
all over the world. The
recorded an exciting milestone recently, as it
ONYX Hospitality Group has launched a new Amari
exciting for all of us here
Verandah, one of the
announced a new four-times-weekly service to
property in Sri Lanka’s historic southwest coastal city, Galle.
at The Galle Face Hotel.
most iconic locations in
Coimbatore, India, taking SriLankan’s online destination
The glamorous new retreat
Colombo, will stay the
count to 41 – the highest ever in its aviation history.
comprises 172 rooms and is located just a short distance
will transport guests to
same with guests enjoying
from the UNESCO World Heritage Galle Fort.
an early Hollywood era,
our fine local brew while
Visakhapatnam, as well as the seasonal flights to Gaya
a gentler, more luxurious
overlooking the Indian
and Varanasi, SriLankan will soon be operating 126
year, following Amari Johor Bahru in Malaysia and Amari
time, when glamour
Ocean.”
scheduled flights a week to 14 destinations in India.
Yangshuo in China.
reigned and time moved
The group’s third hotel in Sri Lanka, Amari Galle
This hotel represents the third Amari opening this
The new beachfront hotel is prominently situated on the Colombo-Galle main road and offers easy access to nearby
With the recently launched routes to Hyderabad and
SriLankan has also implemented several other
slower.”
network changes recently. These include new daily
Dukic explained that
non-stop flights to Guangzhou, China (eliminating the
attractions including Galle Fort, the largest remaining
it will span 1,115m2 and
previous Bangkok stopover), five times weekly non-stop
fortress in Asia built by the Europeans, and Unawatuna and
feature eight lavish therapy
flights to Hong Kong, China (eliminating the previous
Hikkaduwa, popular destinations for water sports.
rooms, including couples
Bangkok stopover that had operated for decades),
and Ayurveda rooms, as
flights to Bangkok, Thailand, increasing from daily to
“Amari celebrates the colours and rhythms of modern Asia
well as a nail spa, indoor
three times a day, and flights to Delhi, India, increasing
with each hotel highlighting the textures and flavours of
and outdoor relaxation
from daily to 11 times a week. SriLankan’s destination
its unique setting through architecture, design, cuisine and
areas, gym, steam rooms,
count is set to increase further in the upcoming winter
service. With the opening of our first Amari in Sri Lanka,
dry saunas and Jacuzzis.
season, as it gears up for the launch of new daily non-
we are building a service culture which combines Asian
Looking to the more
CEO, ONYX Hospitality Group, Douglas Martell said:
hospitality values and the deep rooted local customs.”
stop flights to Melbourne, Australia.
authentic allure of Sri
24 September 2017
ttgmena.com
welcomed Clinton Anderson as the president of Sabre Hospitality Solutions (SHS). Anderson first joined the Sabre family in 2014 and he most recently served as the senior vice president of strategy. He was previously a partner at Bain and Company, where he served as a leader of consumer products and performance improvement practices.
Hanita Haidar has been appointed as the director of finance and business support at Crowne Plaza & Staybridge Suites Abu Dhabi Yas Island. Haidar brings over 20 years of finance and asset management experience to her new role. She joined the InterContinental Hotels Group family in 2001 as the assistant finance controller of Crowne Plaza Mutiara Kuala Lumpur.
September 2017
CHIEF FINANCIAL OFFICER
Mövenpick Hotels & Resorts is pleased to announce the appointment of Michel Checoury to the position of chief financial officer. Checoury brings 30 years of global experience to his new position. He will oversee the alignment of strategic planning processes and the ongoing implementation of the brand’s successful business model, and will support all finance-related decisions and functions.
ttgmena.com
HERVE PEYRE
SWISS-BELHOTEL INTERNATIONAL
Sabre Corporation has
DIRECTOR OF FINANCE & BUSINESS SUPPORT
MÖVENPICK HOTELS & RESORTS
PRESIDENT OF SABRE HOSPITALITY SOLUTIONS
MICHEL CHECOURY
HANITA HAIDAR
CROWNE PLAZA & STAYBRIDGE SUITES ABU DHABI YAS ISLAND
SABRE CORPORATION
CLINTON ANDERSON
AREA GENERAL MANAGER FOR BAHRAIN Swiss-Belhotel International has promoted Herve Peyre to the position of area general manager for Bahrain. Peyre has been a part of the hospitality group since September 2013, and previously served as the general manager of SwissBelhotel Seef Bahrain. He began his career in 1993, working at Hilton Paris.
25
SOCIAL HUB
Our Team GENERAL MANAGER Chris Christou CChristou@ttgmena.com D: +357 24 803003
EDITOR Tatiana Tsierkezou TTsierkezou@ttgmena.com D: +35724803021
SOCIAL MEDIA HIGHLIGHTS: EVERYONE LOVES LUXURY
Everyone loves a bit of luxury. Whether it be delicious, gourmet food prepared with great care, beautiful surroundings, blissful spa treatments, opting to fly first class or shopping for high-end products, the addition of a luxury experience really elevates travel. Here, we share with you some of last month’s most inspiring luxury posts…
MEDIA REPORTER Aleksandra Wood Awood@ttgmena.com D: +35724803022 CONTRIBUTORS Natalie Hami Emily Millett Lucie Robson CREATIVE DIRECTOR Edward Beales E-COMMERCE EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 ACCOUNT MANAGERS Helen Moss Hmoss@ttgmena.com D: +357 24 803074
GHM @GHMhotels Have you been to GHM's water palace surrounded by 20 #luxuryvillas in #Ubud #thechediclubtanahgajah #hotelsbygmr83
Qatar Airways @qatarairways Travelling in First/Business Class? You can now preselect your preferred main course before boarding. #QatarAirways
The Dubai Mall @TheDubaiMall CH Carolina Herrera launches a Middle East exclusive, the green lace collection, just for Eid Al Adha. In-store now.
Six Senses Spas @SixSensesSpas There will be a buffet of tastes & ingredients to sample & use in your treatment at our soon-to-beopened #SixSenses Spa Dubai
Elaine Hockley EHockley@ttgmena.com D: +357 24 803011
Four Seasons Bahrain @FSBahrain Would you rather relax by our Azure pool right now? #fourseasons #luxury #bahrain #fsspa #fsfamily
CHIEF FINANCIAL OFFICER Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 ACCOUNTS EXECUTIVE Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 HEADQUARTERS Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com THAILAND REPRESENTATIVE Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 JAPAN REPRESENTATIVE Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Middle East & North Africa operates under a licence from TTG Media Limited in the UK
TTG Middle East & North Africa is a member of the TTG network of media alongside: TTG UK and Ireland, TTG Russia and CIS, TTG Nordic, TTG Czech Republic, TTG Italia, TTG Asia, TTG China TTG India * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
InterContinental @InterConHotels Wishing for Arabian afternoons spent in blissful content at InterContinental Dubai Festival City. #InterContinentalLife
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