Middle East & North Africa
FEBRUARY 2015
ISSUE 279
Click here now to view the FULLY INTERACTIVE edition
Destination Qatar Spreading a clear and united message
Update Bahrain
The Kingdom is welcoming a range of infrastructural developments
Focus on Africa
Innovation and creativity abound in authentic surroundings
CONFIDENT DIRECTION Setting the travel industry on the right course, destinations the world over are revealing their magnetising appeal
CONTENTS
Industry expectations
> YOUR GUIDE 03
NEWS
11
INTERVIEW
12
DESTINATION QATAR
F
ebruary is a mysterious month, filled with pictures of grey skies, cold mornings and dark afternoons,
but living on the sunny island of Cyprus, one
20 24
UPDATE BAHRAIN
comes to expect blue skies everyday. However, just as the seasons remain in motion, changing so drastically sometimes
ON LOCATION
UK & IRELAND
that in no time, in the heat of the blazing sun, we forget the bitter cold of winter, the evolv-
26
SPOTLIGHT INDONESIA
ing travel industry remains in motion with
30
FOCUS ON AFRICA
digital issue of the year, we look forward to
gratifying surprises around every corner. As we begin to settle into our second fully
32
AWARENESS CULTURAL TRAVEL
presenting to you, our readers, a diverse
A LETTER FROM...
range of reports spanning the globe – Qatar, Bahrain, UK and Ireland, Indonesia and Africa. We also take you on a fascinating
33 34
ANALYSIS CRUISING PEOPLE ON THE MOVE
2 February 2015
inspirational journey in Cultural Travel, as well as uncovering the latest trends via Analysis Cruising. Hope you have a great start to the month!
Charlotte Moreton-Dolman Account manager
Natalie Hami Senior Media Reporter
ttgmena.com
NEWS
Lucrative partnership ir Arabia has revealed that
RUM Group, maintain a 51 per cent
managed by Air Arabia, will follow
it will be opening a new in-
stake. The new partnership will also
the carrier’s business model serv-
ternational hub at Amman
lead to the creation of ‘Air Arabia
ing as Air Arabia’s fifth hub in the
Jordan’.
Arab world.
Queen Alia International Airport
Following the acquisition and
in Jordan, following the acquisition of a 49 per cent stake in Petra
the establishment of the new ‘Air
Airlines.
Arabia Jordan’, operations are ex-
tinations spanning Europe, the
pected to commence in Q1 of this
Middle East and North Africa from
year. The newly established carrier,
Queen Alia International Airport.
The deal will see the current prin-
An ideal setting Best Western Interna-
temporary guest rooms
tional has opened in Shah
and suites, all equipped with
Alam, Malaysia, with Best
amenities such as 32-inch
Western i-City Shah Alam.
LCD televisions, working
Strategically located in
desks and tea and coffee
the heart of this up-and-
making facilities, as well as
coming city, the modern
high-speed WiFi.
midscale hotel offers
are available, including an
venience and connectivity
all-day dining restaurant,
for business and leisure
24-hour room service and
travellers, as well as being
a cafe with outdoor seating,
located 25km from Kuala
allowing guests to sample a
Lumpur and 30km from
selection of delectable Asian
Kuala Lumpur International
and international flavours.
The 18-storey hotel features a total of 214 con-
ciple shareholder of Petra Airlines,
ibar
A selection of F&B options
optimum comfort, con-
Airport.
‘Air Arabia Jordan’ will provide direct services to a range of des-
The corporate market is also catered for with three meeting rooms.
Perfect timing DAMAC Properties has
Boasting 19 floors, and also
opened its third luxury
more than 350 apartments,
serviced hotel apartments in
DAMAC Maison Cour Jardin
Dubai’s Burj Area – DAMAC
provides refined living in
Maison Cour Jardin –
comfortable deluxe rooms,
managed by the company’s
with one-, two- and three-
hospitality arm, DAMAC
bedroom suites on offer.
Maison Hotels & Resorts.
The property features
Set within walking
Chrysalis Spa, the second in
distance of the Dubai
Dubai, after having debuted
Mall and Dubai Fountain,
at DAMAC Maison – Dubai
the hotel is strategically
Mall Street.
located in the heart of
The terrace is another
the business, dining and
highlight of the project,
shopping district of Dubai,
featuring a total area of
making the property the
more than 400m2 and set
ideal place for business
on the first floor, allowing
and leisure travellers alike.
for large functions. February 2015
ttgmena.com
3
NEWS
Preserving a history ehabilitation and restoration works implemented by the Saudi Commission for Tourism & Antiquities (SCTA) have begun in the Historic Jeddah area (part of the UNESCO World Heritage List), in an effort to maintain and preserve the historical buildings on the site.
The entire site is going through a phase of rehabilitation and recovery.
Exhibition Calendar
2015
February 8 - 9 Resort Development and Hospitality, Dubai, the UAE www.resorthospitality.marcusevans.com February 10 - 12 IBTM Arabia, Abu Dhabi, the UAE www.ibtmarabia.com • February 16 - 18 Global Restaurant Investment Forum, Dubai, the UAE www.restaurant-invest.com MARCH 4 - 8 ITB Berlin, Berlin, Germany www.itb-berlin.de • MARCH 18 - 21 MITT 2015, Moscow, Russia www.mitt.ru •
Director of SCTA branch in Makkah, Mohammad Al Amri said: “There are over 40 buildings currently under development and the entire site is going through a phase of reha-
Bespoke travel planning
• •
TTG MENA will be available at these shows ttgmena luxury will be available at these shows
bilitation and recovery after its registration in the 'World Heritage List’. It is after consecutive and successful events that were held in the area, and in light of the considerable attention paid to it by SCTA and the Jeddah Municipality towards its
Exclusively speaking to Natalie Hami, founder, TripMule, Louis Skoutellas shared all about the company’s ethos as well as its forecasts for the ever changing travel industry
developmental efforts, the owners of the historical buildings were encouraged to restore and develop their dwellings,” he added. Plans are in the pipeline for the area’s historic buildings to be transformed into heritage hotels and restaurants.
TTG: Tell us a bit about the concept behind TripMule. The concept came about as a result of planning a relatively complex trip. We found that, although you could piece a trip together yourself, the process is extremely time consuming and not really tailored to exactly what you need. TripMule connects travellers to an actual person who can help plan and personalise a trip. It offers the customer the service that is deserved for the amount of money being spent.
An oasis in Istanbul
TTG: TripMule will initially launch in the UK and then in other European markets. Are there any plans to introduce it to the MENA region? Our main focus will be the UK travel market and then to
Hyatt Hotels Corporation has bolstered its presence in Is-
that shows demand. MENA is a good example as we have
New boutique concept launched
quite a few agents registered from the area and therefore
Emanating Arabian hos-
might expand our efforts there sooner rather than later.
pitality and inspired by
also houses a number of
showers and separate bathtubs. All suites feature a sepa-
technology, Emaar Hospi-
F&B outlets, an outdoor
rate kitchen, living room and dining area.
TTG: How do you see the travel industry evolving in the
tality Group has officially
swimming pool and deck,
Guests will be granted the opportunity to select from
next five years?
launched Manzil Downtown
a state-of-the-art gym, a
various F&B outlets, make use of versatile meeting and
I think in the next five years human involvement will
Dubai, a new upscale, tech-
24-hour business hub in
event space and unwind in the Levana Spa & Fitness facil-
start to become an important element of the planning
savvy, lifestyle boutique
the hotel lobby, meetings
ity, among other facilities.
and booking process. We have seen how technology has
hotel concept, managed by
rooms and more.
moved to the extent where a consumer can plan and book
Vida Hotels and Resorts.
“With Manzil, born and
Radstrom enthused on the launch: “Hyatt Regency Istanbul
their own holidays. We feel that it will start to shift where
The new property is
bred in Dubai, we are inte-
Ataköy is an oasis within the high-end residential area of Is-
expand outwards. However, given that we are a globally accessible product, we will expand to the first market
Manzil Downtown Dubai
tanbul with its third property, the brand new Hyatt Regency Istanbul Ataköy, which is now open to the public. The newly inaugurated hotel boasts 284 spacious rooms, including 30 suites, all comprising 42inch HDTVs, walk-in
General manager, Hyatt Regency Istanbul Ataköy, Stefan
consumers find trusted partners to present them with
home to 197 rooms, each
grating our region’s cultural
tanbul, ideally situated for both business and leisure travel-
options. We are moving into what is called ‘the Internet of
featuring 42 inch LCD TVs,
ethos with the convenience
lers and within easy access to Istanbul Atatürk Airport and
things’ where everything is connected and an important
an IPTV system for room
and comfort of modernity
to the city’s dynamic centre, Taksim Square.
element of this is the ability to filter through all the infor-
service, web browsing and
to offer distinctive value,”
“We look forward to welcoming guests to our hotel, de-
mation - we believe Tripmule can achieve this in the travel
music, complimentary WiFi,
noted chief operating of-
signed to cultivate connections and offer memorable dining
industry.
a media hub and tea and
ficer, Emaar Hospitality
experiences, stimulating recreational facilities and inspira-
coffee making facilities.
Group, Philippe Zuber.
tional meeting services,” he concluded.
4 February 2015
ttgmena.com
NEWS
Home-grown comfort A new resort in Abu Dhabi, Zaya Nurai Island has now opened, hailed as the flagship of Zaya Hospitality. Located a mere 10-minute boat ride from Saadiyat Island, the resort consists of 32 ultra-luxury boutique beach villas as well as 23 residential water villas and beach estates. Each of the beach villas comes with a spacious private pool and patio with direct beach
Grand refurbishment
access, complimentary minibar, 24-hour stay benefit and state-ofthe-art in-room facilities, as well as Aqua Di Parma amenities. For guests seeking even more privacy and spacious accommodation, the residential water villas and beach estates are ideal, ranging
ollowing an eight-
dramatic panoramas of Al
from four- to six-bedroom villas. The property will boast three re-
month refurbishment
Hamra’s rugged grandeur.”
laxing F&B outlets, venue facilities and a spa allowing it to cater to a
project, The View, a
The property boasts 30
holiday retreat situated in
stylish pods, each fitted
the highlands of Al Dakh-
with a king-size bed, LCD
iliya Governorate, Oman,
TV and stand-alone bath-
and only two and a half
tub. The pods have been
hours from Muscat, has
laid out to ensure canyon-
opened its doors to guests.
facing views. This has been
Boasting an enhanced
possible due to a significant
resort-like ambience,
expansion of an area that
the eco-luxe retreat now
now covers 12,000m².
comprises all of the ameni-
The View additionally
ties of a high-end holiday
boasts a temperature-
retreat.
controlled infinity-edge
Commenting on the
vast range of guests eager to experience all Abu Dhabi can offer.
swimming pool; the Sunset
reopening was chairman,
Lounge; a multi-cuisine
The Zahara Group, Abdul-
restaurant that can cater
munim Al Zawawi: “Thanks
to more than 40 guests at
to the extensive revamp,
a time; in addition to a fully
The View is more than just
equipped multi-purpose
an accommodation with
conference hall.
Reaching for the sky ITB Berlin 2015 has revealed that it aims to reflect the rapid pace of development of travel technology at this year’s edition of the show.
Travel technology has become one of the biggest and fastestgrowing segments. Travel technology has become one of the biggest and fastest-growing segments, attracting exhibitors from
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all over the world. From March 4-8, 2015 more than 170 companies, including around 30 newcomers, will be showcasing their innovations and products on the Berlin Exhibition Grounds. Among those exhibiting for the first time are Baidu, a search engine from China, and Qunar, one of China’s largest booking platforms. In order to meet the growing need for information, ITB Berlin is collaborating with tools - Expo and Conference to organise the tools Lounge. February 2015
ttgmena.com
5
NEWS
HOTEL CHECK
by Alexandra North
Holiday Inn Resort Dead Sea Holiday Inn Resort Dead Sea is a sprawl-
wonder that is the Dead Sea and two
ing, man-made resort that blends per-
bathrooms, with both a bath and shower
fectly and naturally into its timeless
option.
backdrop. Boasting thoughtful designs, the
The resort also offers delightful F&B outlets whether one is searching for an
rooms, villas and facilities combine to
authentic Arabic culinary experience,
create a village-style setting. Having de-
hungering for exotic seafood delicacies
cided to try out a ‘bleisure’ trip – combin-
or in need of an international spread.
ing a short family getaway with a series
Make sure you check out the sweet treats
of business meetings – the suite option at
at the ice cream outlet in the lobby!
the resort was the perfect choice. The suite featured a separate living
There is also a great selection of pools across the various levels of the resort.
room, complimentary WiFi, a free minibar, two balcony spaces overlooking the
CLICK HERE TO READ THE FULL ReVIEW ONLINE
TTG staff and correspondents assess services used by them. We report the results, which are based on a one-time experience only and view services from a customer perspective.
6 February 2015
LIGHTER, BRIGHTER LUXURY Group press and PR manager, LUX* Resorts & Hotels, Axelle Mazery speaks exclusively to TTG about the reopening of the brand’s flagship property in Mauritius
for the season. Its introduc-
home. New F&B concepts
tion onto the scene puts
are complemented by
Mauritius right back on the
brand new facilities such
map and amid its seemingly
as the LUX* Me spa which
infinite choice for the lux-
emerged from a ground-up
ury traveller, the finished
rebuild as arguably the best
LUX* Belle Mare heralds
spa on the island.
the beginning of a new era
The latest news from
In its quest to deliver a: ‘Lighter, Brighter’ brand of
for the island. Now boasting a complete
luxury, LUX* Belle Mare not
LUX * Resorts & Hotels is
inventory of villas, rooms
only presents an irresist-
the re-opening of LUX*
and suites, the accom-
ible reason to discover the
Belle Mare – the place to be
modations at LUX* Belle
island for the first time, but
in Mauritius. Three years in
Mare are unlike anything
for those who think they
the making, the new LUX*
else in Mauritius – a real
know Mauritius, a reason
Belle Mare is ready in time
beach home-away-from-
to return.
PROMOTING SHORT BREAK POTENTIAL man Ministry of Tourism together with Oman Air recently held a promotional event at the Conrad Hotel Dubai, in a bid to attract more tourists for the upcoming high-season. Aiming to showcase Oman as a leading tourist destination for short breaks, the event featured interactive presentations on Oman’s tourism infrastructure, luxury hotel stays and return tickets with Oman Air. Oman registered a 17 per cent increase in GCC visitor numbers in 2014, and according to statistics by the National Centre for Sta-
tractive destination for all-year-round tour-
tistics and Information, more than 701,311
ism,” said director general of tourism pro-
inbound tourists from the GCC visited the
motion, Oman Ministry of Tourism, Salem
Sultanate up until September 2014.
Adi Al Mamari. “We have partnered with
“Oman offers a wide range of variety in its geographical features, making it an at-
Oman Air to offer economical and interesting travel packages,” he added.
NEW LOOK FOR THE NEW YEAR amada Downtown
lobby and lifts, as well as its
earth colours, designed to
Dubai has unveiled
meeting rooms.
encourage an inviting and
a new look after
The suites and penthouse
cosy atmosphere. The hotel has also added
completing a soft refur-
have been redecorated in
bishment project which
pastel colours in a bid to
a third meeting room, and
began in May and includes
give a more modern and
the all-day dining venue,
a makeover of the hotel’s
vibrant feel, while the lobby
Kenza Restaurant, features
suites and penthouse,
and lifts are decked in
newly-renovated interiors.
ttgmena.com
ibar
NEWS
Appetite for technology alalTrip has announced the launch of its new app, available on Android and iOS, making place discovery and trip planning for millions of travellers easy, fun and intuitive as it brings together two essential resources for Muslims; Halal food discovery and prayer times, with other features such as city guides and hotel-booking features set to be added shortly. The app allows users to find Halal dishes while on their travels and interact via social media to millions across the world.
CrescentRating has reported a surge in restaurants worldwide eager to be Halal certified. The app, which has both an English and Arabic user interface, also integrates CrescentRating’s in-flight prayer time calculator. Over the last 12 months, CrescentRating has reported a surge in restaurants worldwide eager to be Halal certified. Its recently launched restaurant rating now has over 50 rated restaurants across the globe, including
Winds of change Forming part of a rebranding project that reflects the growth and transformation of standards, services and organisation, Auris First Central Hotel Suites has officially changed its name to First Central Hotel Suites under Central Hotels Management. The hotel company has additionally introduced its pipeline properties: Plaza Central - TECOM, Royal Central at The Palm Jumeirah, Bay Central - Business Bay, Island Central at The Palm Deira, among many others. With this move, the company has announced many product enhancements, beginning with its all-day dining restaurant.
food outlets in Peru, Vietnam, Taiwan, Belgium, the US and Austria.
8 February 2015
A growing footprint flydubai is celebrating further
Customers will also have the
expansion across Central and
option of a business class expe-
Southeast Europe with the in-
rience with comfortable, spa-
auguration of routes to destina-
cious Italian leather seats and a
tions such as Bratislava, Prague,
range of in-flight entertainment
Sarajevo, Sofia and Zagreb.
and dining options.
Passengers travelling in
Business class passengers will
economy class on the airline’s
benefit from priority check-in
new Boeing aircraft can access
service as well as a dedicated
the interactive in-flight enter-
24-hour business team to as-
tainment system with more than
sist with bookings and enquiries
1,100 hours of films, television
throughout the journey.
and music. Flights across all new
Also, the UAE government
routes will depart from Terminal
has introduced visa on arrival
2 at Dubai International Airport.
for 46 European nationalities.
ibar
ttgmena.com
NEWS
New hotel on the block Virgin Hotels has opened the doors of its first property, Virgin Hotels Chicago, with the new hotel brand
is their place in the city. The hotel brand offers free WiFi (at unlimited band-
joining a portfolio of hospitality companies led by Vir-
width) and has eliminated early check-in fees, late
gin Group and its founder Sir Richard Branson.
check-out fees, room service delivery charges, busi-
Branson commented on the launch: “It’s been a long held dream to start beautiful, comfortable, fun hotels
ness centre transactions and other services. Virgin Hotels Chicago is located in the heart of
for guests and give them what they want and need
Chicago’s Loop district in the historic Old Dearborn
while being gentle on their wallets.”
Bank Building at 203 N. Wabash Avenue.
Since the brand's inception, eliminating fees and sur-
The 26-storey Art Deco building, a Chicago land-
charges have been top priority, along with creating an
mark, offers 250 guest rooms, including 40 one-bed-
experience that allows guests to feel that Virgin Hotels
room suites and two penthouse suites.
EXCEPTIONAL OPPORTUNITY WTM Africa 2015 has
iting this year at what has
acquired a variety of first
already established itself
time, international ex-
as a major trade event on
hibitors, which include Abu
the continent.
Dhabi, the UAE.
March 23, 2015, Jeddah March 25, 2015, Riyadh www.kingdomhotelexpansion.com
YOUR DIRECT ACCESS TO SAUDI HOSPITALITY BUYERS
ing hotels, tour operators
to sign up, director, desti-
and national airline, Etihad
nation promotion depart-
Airways, will showcase the
ment, Abu Dhabi Tourism
very best of Abu Dhabi’s
and Culture Authority ex-
tourism opportunities, the
plained the emirate’s rea-
culture as well as the her-
soning behind its attend-
itage of the emirate.”
ance. “We followed with
17TH EDITION
“Our delegation of lead-
Our delegation will showcase the very best of Abu Dhabi. As the latest destination
ibar
Research and pre-qualification
Advance notice of buyers
One-to-one meetings
Networking dinner
Product showcasing
Think-tank sessions
WTM Africa takes place
interest the success of the
at Cape Town Interna-
inaugural WTM 2014 and
tional Convention Centre
we are excited to be exhib-
from April 15-17.
A GOOD SPORT ccommodation
are of winning a wide vari-
supplier, room-
ety of enticing prizes.
sXML.com, is
Managing director,
granting travel agencies
roomsXML.com, Prakash
the opportunity to partake
Bang commented: “There’s
in the World Cup Cricket
no talking shop this time
Contest, ‘Howzattt’.
round. It is going to be
Participants can enter
pure fun. Cricket is a pas-
the competition free of
sion in all cricket playing
charge and must simply
countries and we want the
answer three questions
travel agent community to
concerning cricket. The
be a part of the game from
closer their predictions are
the comfort of their homes
to the participating teams,
and offices. It’s as simple
the better their chances
as that.”
Contact information mADHUKAR DUDDA, Marketing Manager +971 4367 1383 | madhukard@naseba.com
February 2015
ttgmena.com
9
NEWS
A company milestone trajectory, the Arab Tourism Organisation
LANDMARK DEBUT IN TAJIKISTAN
(ATO) has signed an agreement with Exceed
Powering ahead with an international expan-
ith the region’s tourism industry on a positive
sion strategy, Starwood Hotels & Resorts
Hospitality to develop a state-of-the-art hotel classification system for the Middle East.
ATO has played a vital role in supporting Arab countries. ATO has played a vital role in supporting Arab countries in achieving a steady growth for the coming years via a slew of initiatives including this latest move.
Confidence in a premier partnership
Worldwide, has announced its entry into Tajikistan with the opening of Sheraton Dushanbe Hotel. Boasting a central location within Tajik-
ibtm arabia has confirmed that
concept to the region, creating a
istan’s capital city just five minutes from
Abu Dhabi Convention Bureau will
three-day community where every-
Dushanbe International Airport, the hotel
be the exclusive premier partner
one does everything together; busi-
features 148 rooms, state-of-the-art meet-
for the closed event, set to take
ness, education and networking.”
ing facilities, three restaurants and all of the Sheraton brand’s signature amenities and
place at The St. Regis Hotel Saadi-
Assured of the event’s potential
yat Island Resort, Abu Dhabi, from
to stimulate the meetings industry
February 10-12, 2015.
in the emirate itself, director, Abu
“Sheraton Dushanbe Hotel brings a new
Exhibition manager, ibtm ara-
Dhabi Convention Bureau – a dedi-
level of upper-upscale luxury to the city and
services.
bia, Lois Wilcox commented: “Our
cated entity of Abu Dhabi Tourism
supports the development of Tajikistan as a
ity comes with a plethora of successful projects in Abu
strong relationship with Abu Dhabi
and Culture Authority, Mubarak Al
new travel destination,” said president – Eu-
Dhabi and Bahrain and has positioned itself as a leading
Convention Bureau has really
Shamisi said: “As the premier part-
rope, Africa and the Middle East, Starwood
consultant in building state-of-the-art hotel classification
allowed us to showcase the desti-
ner for this year’s inaugural event,
Hotels & Resorts, Michael Wale.
systems that are integrated with social media platforms
nation’s potential to prospective
we will demonstrate a commitment
and solutions to tourism authorities in the region.
meeting planners from across the
to supporting our public and pri-
ety of dining options, more than 1,672m2 of
globe.
vate sector partners to ensure Abu
function space, including a grand ballroom, a
Dhabi remains front of mind as a
multi-purpose hall, and more.
Confident of its pioneering offering, Exceed Hospital-
As a result of this, Exceed Hospitality has become a preferred Arab Tourism Classification and Licensing consultant.
“This year, our exclusive one-toone event will bring a whole new
10 February 2015
Sheraton Dushanbe Hotel features a vari-
leading regional MICE destination.”
ibar
ttgmena.com
INTERVIEW
An intuitive approach With major growth in the Middle East within the next few years, president, international and president Fairmont brand, Fairmont, Raffles Hotels International (FRHI), Jennifer Fox spoke to Natalie Hami about how the company will be moving forward TTG: What growth can we expect from FRHI in the
rently have 75 people in our Dubai office.
Middle East as well as on a global level? TTG: What technological innovations can we expect There’s going to be expansion, as the Middle East is
in the coming years from the company and how im-
one of our most profitable regions. Swissôtel Dubai is
portant do you believe this is for guests?
going to open in 2017. We also have an Ajman property opening in March – it’s a 200-room property on the
We have iPads in a lot of our newer hotels. As such,
beach. In 2016 we have a Fairmont opening up in Fu-
we’re very focused on technology as you’ve got to
jairah as well as a second hotel in Abu Dhabi which is a
have forward thinking technologies but you don’t want
mixed development. Furthermore, we’ve got Fairmont
to overcomplicate it with guests. You have to be intui-
Riyadh opening in the second half of 2015, as well as a
tive as you don’t want guests to have to need an engi-
Fairmont property in Amman, Jordan, in addition to a
neering degree to work it. They want to walk into their
property coming up in Sharm El Sheikh, which will fea-
room and be able to use it.
ture the largest man-made lagoon on earth. We believe that Sharm El Sheikh is coming back, as
For us the digital aspect is very important as it’s about how our customers want to communicate
there’s pent up demand. The great thing about the
with us, and luxury consumers want a high level of
Middle East is that there’s room for all of us. It all goes
personalisation.
back to delivery of product and location, and we focus on that. Africa is also a huge emerging market and we
TTG: As you have been in the hospitality industry
have a huge project in Lagos (Fairmont Lagos).
from quite a young age, can you elaborate on how you entered the industry and what persuaded you
TTG: What continues to set FRHI apart from other
to stay?
brands? How do you retain a competitive edge? I never gave another career a consideration. My father Our company purely focuses on luxury – that’s our
had a hotel and I would sit on the front desk and do my
expertise; we’re not going into the mid-scale market
homework. It was a passion of mine from a young age
as we’re a mid-sized company and this is how we can
and I had a passion for luxury travel.
provide individual service. We can connect and make
I spent 13 years with Starwood which then moved
very personal relationships with our owners and that
me to the US where I did my MBA. I then went on to
sets us apart, and with our new structure we can get in
InterContinental Hotels Group (IHG). I had 10 fabulous
and problem solve.
years with IHG, then I moved to London where I did my
We reorganised about a year and a half ago and ap-
doctorate. And when the opportunity to join Fairmont
pointed people for each region. We created regional
as president came up, I moved to Toronto. We reorgan-
teams and decentralised to the geographies. We cur-
ised the company and now I live in London.
February 2015
ttgmena.com
11
DESTINATION QATAR
SYNCHRONISED SPIRIT With its sights set on an ambitious tourism future, both within the region and internationally, Qatar is undoubtedly taking all the right steps. Natalie Hami reports
DESTINATION QATAR
oupled with an insatiable desire to provide quality, diverse ex-
the US, Turkey and Italy.”
helping to drive growth.”
In these markets, QTA’s approach is
periences to its visitors year by
as follows: “In each of these markets, we
He further highlighted that Qatar’s attractions as a place for doing business are well known.
year, whilst also maintaining an
pursue a two-pronged strategy focused on,
unrivalled standard in a number of its cur-
firstly, the travel industry such as – tour op-
economic powerhouse, our country not only has the world’s
rent fortes in the tourism industry, Qatar
erators, travel agents and hospitality pro-
highest per capita income but also one of its fastest develop-
continues to reach ever higher, awing visi-
viders, and secondly consumers, with the
ing economies. On top of this, we have a massive programme
tors regionally and beyond.
emphasis on promoting positive destination
of infrastructure investment underway, totalling more than
awareness via a variety of communication
$200 billion in the period leading up to 2030.”
As Qatar Tourism Authority (QTA) sets out its ambitious and precise plans for the
channels.”
Meanwhile, director of sales and marketing, Grand Regal
future, the destination’s dedicated tourism stakeholders join QTA’s side to promote
“As a major oil and gas producer and emerging global
Hotel, Shamsa Ali elaborated on how the property is capitalis-
Pledging dedication
Qatar, both for its traditional strengths
ing on this fruitful segment. “MICE tourism has become an increasingly important de-
such as the impressive MICE sector, and
mand generator for Qatar and hotels are benefiting directly
its expertise in catering to the sports
And as the main driving force behind the
segment, as well as the more recent addi-
destination’s tourism product leads the
tions to its tourism product such as culture
way, the destination’s keen stakeholders
and dining.
take hold of the baton to play their own
Roberts also addressed the magnitude of the MICE sector,
equally significant role in promoting the
commenting that the hotel collaborates with QTA to promote
destination and their property.
Doha for MICE business as it is equipped with a ballroom and
Abounding confidence in the destination’s tourism product was perfectly expressed by CEO and board member, Katara Hospitality, Hamad Abdulla Al-Mulla who
General manager, Adagio Premium Aparthotel West Bay Doha, Jules-Henri Edouard
from this rapidly growing sector.” Ali noted that in order to maintain a competitive edge there are renovations in store for the hotel.
F&B to cater to it. And while some properties are honing in on the MICE sec-
told TTG: “Our country is quickly becoming
exclusively told TTG: “As an international
tor, a number are also playing to their strengths by targeting
a leading global tourist destination. More
group, Accor is already present in the vari-
the popular sports segment, such as The Torch Doha.
and more tourists visit Qatar every year
ous countries where the Qatar Tourism
and this trend is only going to grow over
Authority has decided to open overseas of-
the coming years. The government has a
fices, hotels and regional sales offices.”
target of attracting seven million visitors
He added: “We intend to use our global
annually by 2030 and a total of 124 hotel
network and expertise, and take advantage
establishments are currently under con-
of our own reservation system imple-
struction to meet this demand, bringing an
mented worldwide (Travel Accor Reserva-
additional 21,402 rooms, suites and units
tion System, or TARS) to help QTA raise
when completed.”
Qatar’s profile on an international scale.”
As the precise and energetic forward
Meanwhile other properties are following
motion of Qatar’s tourism industry contin-
suit by exploring markets that are already
ues, TTG sought to discover its plans for
on the radar for the destination.
the new year, exclusively speaking to key
PR and marketing communications man-
stakeholders to determine which direction
ager, Doha Marriott Hotel, Katie Roberts
it plans to steer it.
explained to TTG that the property will
We plan to ensure that Qatar will provide a clear, focused and consistent profile worldwide.
be looking to tap into the Asian market,
Hotel manager, The Torch Doha, Sherif Sabry commented
QTA, Rashed AlQurese enthused to TTG:
especially the Chinese market, as well as
to TTG: “Sports tourism is witnessing a tremendous growth in
“We are confident that there will be plenty
continue growing the US and European
Qatar. Aspire Zone is able to service the highest sporting de-
of ongoing exciting news about Qatar’s
markets.
mands, while The Torch Doha can host guests attending major
Chief marketing and promotions officer,
Director of marketing, Four Seasons
sports events, training and pre-competition camps to confer-
coming year. With the introduction of
Hotel Doha, Julian Crane noted to TTG:
ences and research workshops, as well as those who come to
important marketing assets, we plan to en-
“There is an anticipation that Asia will be a
Qatar for sport treatment services, sports medicine, research
sure that Qatar will provide a clear, focused
growing market in the future in addition to
and education.”
and consistent profile worldwide.”
the other emerging markets such as South
tourism sector during the course of the
With QTA’s core message remaining
explained that the hotel continues to work closely with QTA,
America.”
the same for all markets, to highlight the sights and attractions, high quality of the
In a bid to further develop and grow this segment, Sabry Aspire Zone Foundation, Qatar Olympic Committee and other
undeniable truth
hotels, new products and authentic cultural
sports governing bodies, such as Qatar Swimming Federation and Qatar Athletics Federation among others.
experiences, one of its key focal points is to
The significance of this lucrative market and its effect on
create a global presence through its ever
Despite Qatar’s plans to appeal to an in-
the hospitality industry was also remarked on by marketing
increasing number of overseas offices.
credibly broad range of visitors, it cannot
and communications manager, Mövenpick Hotel West Bay,
be denied that one of its main strengths lies
Doha, Sara Assad who noted exclusively to TTG: “Qatar is an
offices in Europe (in the UK, France and
in its MICE segment, which indeed contin-
avid supporter of world sports and continues to encourage
Germany); two in Saudi Arabia (Jeddah and
ues to develop and garner the envy of the
and develop its sports programmes, so we also have a large
Riyadh) covering the GCC and one in South
region.
sports segment at our hotel.”
According to AlQurese, QTA has three
East Asia responsible for Singapore, Malay
AlQurese said: “Qatar’s ongoing invest-
sia and Hong Kong. He added: “We have
ment in expanding and improving our MICE
As the cogs of Qatar’s tourism industry machinery con-
plans to expand our global office presence
facilities and the priority we are devoting
tinue to turn, the destination garners speed with its un-
in 2015 and new destinations will include
to developing this sector are other factors
stoppable product.
February 2015
ttgmena.com
13
DESTINATION QATAR
news flash
A valued guest
Exciting enhancements
quality given by many
multiple variables of
competitors with the
promotional mix to reach
same product value. The
different segments with
companies have moved
different demographics
Qatar Airways is continuing
cording to the property’s director of marketing,
from the product and
in different geographical
its 2015 expansion programme
Julian Crane, set to be located on the edge of
marketing era and selecting
locations. From what is
across Europe by launching
their private marina.
what the company offers
said, hoteliers may now
new direct flights from Doha to
to the customers from
seek to target their efforts
its limited resources, to
and needs towards relying
understanding customer
more on butler service
ing from Doha to Ankara, which
needs and designing and
with less resources and
will be served by a six-weekly
Corporate director of
packing its product in a
seek customer recognition.
flight connection instead of
products in 2015 will be a part of our strategy
marketing and ecommerce
way to be recognised from
Customers nowadays, due
five as of March 1, while capac-
to continue positioning the hotel as a key leader
and in charge of business
the various competition,
to the economic situation
ity will increase to Zagreb with
here in the market,” he told TTG.
development, Retaj Hotels
to a new trend called
around the world need
an additional direct flight per
and Hospitality, Mohamed
relationship marketing.
to pay a reasonable and
week, increasing the frequency
affordable price and to get
from four to five direct flights
on understanding the
the maximum service and
weekly.
customer needs but
benefits, the key is to show
New brands have been
also builds a long lasting
them that it is not about
Airways, HE Akbar Al Baker
rising enormously in the
relationship with the
how much you pay to get
said: “Qatar Airways is expand-
markets, leaving no space
customers which we
an exchange, but it is about
ing rapidly, not only in terms of
for the customer to get
call the ‘evolution of
what we can do for you,
new destinations and our net-
attached to his favourite
the marketing concept’,
because you are our guest
work offering, but also with the
brand due to the superior
providing them with
and ‘we value your stay’.
service we offer.”
Darwish spoke to TTG about brand loyalty
This not only focuses
Four Seasons Doha is expected to soon welcome the world’s largest Nobu restaurant, ac-
Sofia as of March. Frequencies are also increas-
Crane also noted a number of other developments taking place at the hotel such as the opening of their newest outlet, Shisha Terrace towards the end of Q1 of 2015. “The exciting enhancements to our F&B
Group chief executive, Qatar
ibar Be charmed by the legendary Swiss hospitality at Mövenpick Hotel Doha. Whether you are in town for business or pleasure, you can enjoy sea and city views and have plenty of space to work and relax. Sit back and be surrounded by subtle elegance, personalised service and gastronomic culinary delights. Let Mövenpick Hotel Doha be you home away from home.
Elegance
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simplicity.
14 February 2015
ttgmena.com
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qatartourism.gov.qa
DESTINATION QATAR
A business approach Crowne Plaza Doha – The Business Park is looking to enhance its MICE and corporate segments by actively participating in local and international trade shows and exhibitions spearheaded by QTA, according to the hotel’s
Digital means
director of sales and marketing, Shadi Kassem. “The meeting facilities
Keen to share with TTG how the
General manager, Warwick Hotel Doha,
and the Event Center have
Hesham Radwan unveiled the hotel’s
property will be promoted, Radwan
been very successful in
strategy for 2015 to TTG, highlighting
noted that the main tool which is used is
hosting conferences and
its key aims.
ecommerce.
large scale events during
cal tourism, the hotel will be offering weekend stays and
“The hotel is being featured on vari-
the previous year and the
will include city tours and other exciting activities for the
awareness in the local market, as well
ous online distribution channels, as well
hotel is more aggressive
entire family to enjoy their visit to Qatar.
as the GCC markets. Furthermore,
as the promotion through the corporate
in promoting the facilities
Warwick Doha Hotel strives to drive
website of Warwick International Hotels
and its revitalised wedding
hotel are introducing new and creative F&B concepts
leisure business from Europe and other
and the hotel website. Furthermore,
as well as engagement
and promotions that underline the hotel’s ambition to
international destinations by attending
social media is being used in order to
packages.”
grow its food print and to be known in the market as a
international trade shows and conduct-
create awareness and interactions with
ing road shows.”
guests or potential customers.”
“The main strategy is to create brand
He added that to further support and enhance lo-
united message
dining destination that offers great quality and value for money in terms of product and services,” he concluded.
Calling luxury clientele
stakeholders, and maintain a high
top tourist destination. Year-round
level of on-going face-to-face
sunshine and the chance of an
In a bid to transform the hotel from midscale to upscale, general
consultation and collaboration to
authentic Qatari experience are
manager, Adagio Premium Aparthotel West Bay Doha, Jules-
ensure that all parties involved in
also major attractions for interna-
Henri Edouard revealed to TTG that the management of the hotel
Qatar’s tourism industry are con-
tional delegates.
was taken over just a few months ago with the main objective being
sistent and supportive of the QTA’s
Qatar is easily accessible from
vision, mission and marketing
the main business centres of Eu-
philosophy.
rope, Asia, Africa and even the
In our international exhibition
Americas.
for the newly created Adagio Premium brand to cater for the upscale, Middle East market. “Our overall strategy is therefore to take the property from being a midscale to an upscale aparthotel in the coming months following
programme, we are joined by ho-
Chief marketing and promotions
“Apart from that, the food and dining outlets of the
the hotel rebranding, and bring the expertise, sales and marketing
tel groups, local DMCs and other
TTG: Qatar is currently focusing
organisations representing a com-
on a great deal of segments – via
prehensive cross-section of Qatar’s
these segments what type of
tourism community. With this selec-
traveller do you plan to entice?
tion of participants, the QTA stand
Qatar has its sights firmly set on
effectively acts as a one-stop shop
the quality end of the tourism
offering the full range of tourism
market. Within that general defini-
facilities and services to the inter-
tion, we are interested in attracting
national market.
a broad spectrum of travellers,
Exploring new markets, vice
whether seeking a luxury break,
president sales and marketing,
She also highlighted that ar-
TTG: How does Qatar excel in the
new cultural experiences, a family
ONYX Hospitality Group, Deb-
rivals from Singapore doubled in
MICE sector? What type of MICE
holiday or to pursue a particular
rah Pascoe commented to TTG
the same period.
strength of an international brand like Accor.” He added: “We plan to open a new trendy restaurant at the hotel, offer 50 additional studios and complete other renovations."
news flash
officer, QTA, Rashed AlQurese
clientele does it attract?
special interest, whether it be in
about how Amari Doha is looking
spoke to TTG about how it’s put-
Aside from the outstanding busi-
sport, nature, history or something
East to discover new markets.
ting Qatar on the global map
ness potential, Qatar offers an ideal
else entirely.
“Amari Doha has benefited
from 2013 to 2014.”
“ONYX Hospitality is strengthening its sales presence in the GCC in 2015, and expects to see
from its strong Asian roots and
a steady increase in guest ar-
TTG: How are you working with
organisers. It combines the facili-
narrowly focused on one type of
has put a strategic focus on
rivals from traditional markets
your stakeholders to promote Qa-
ties, services and efficiencies of a
tourism. We offer something for
sales from South East Asian
throughout the region as well as
tar regionally and beyond?
leading international business hub
almost everyone and it is the com-
markets, registering a 25 per
from China and other Asian mar-
We work extremely closely with
with the luxuries and recreational,
bination of different attributes that
cent increase in Asian arrivals
kets,” she concluded.
both public and private sector
cultural and leisure possibilities of a
makes the destination special.
combination of benefits for MICE
The key point is that Qatar is not
16 February 2015
ttgmena.com
ibar
DESTINATION QATAR
a look ahead CEO and board member, Katara Hospitality, Hamad Abdulla Al-Mulla spoke to TTG about the company’s upcoming exciting developments TTG: What news can we expect from Katara Hospitality in 2015? Katara Hospitality has just wrapped up an exciting and eventful 2014. Our global portfolio has grown to 30 hotels in operation or under development, surpassing
Unrivalled journey
our long-established goal of 30 properties by 2016 two years ahead of schedule. We
E Sheikh Abdullah bin Nasser Al
poolside cabana. The eight two-bedroom Over
are well-positioned for another successful
Thani, Prime Minister of the State
Water Villas and trio of prestigious three-bed-
year as we now focus on our next strate-
of Qatar and the Minister of Inte-
room Anantara Over Water Villas offer 360m
gic target of expanding our portfolio of
the region for its commitment to the local
of luxurious space and a 62m personal pool.
iconic hotels to 60 properties by 2026.
market and economy. We are a govern-
rior, recently inaugurated the luxury brand
2
2
As we expand the operator side of our
Anantara Hotels, Resorts and Spas’ first resort in Qatar.
The resort boasts 141 luxury guest rooms, suites and villas.
Banana Island Resort Doha by Anantara is situated on a Qatari crescent shaped island in the Arabian Gulf and is just a 20-minute journey by luxury ferry from Al Shyoukh Terminal, located in the city’s downtown area, or a short 10-minute helicopter ride directly from Hamad International Airport. The resort boasts 141 luxury guest rooms,
ment-owned organisation whose goals
business, this year will see the opening
are naturally aligned to the country’s
of seven new hotels, currently in the final
strategic vision and objectives. We clearly
stages of development. The recently re-
intend to maintain our leading position
launched Murwab Hotels brand, our stan-
by developing world-class hotels in Qatar
dalone operations arm in Qatar, will be
that are relevant not only for our portfo-
a key focus for our organisation in 2015
lio, but emblematic for the country.
alongside our core business of hotel asset management.
As we redevelop spectacular, legacy hotels across the globe, Katara Hospitality is also becoming increasingly recognised
TTG: How are you promoting the com-
as a Qatari organisation bringing period,
pany within and outside MENA?
heritage properties up to a world-class,
It also features its own marina with 30
As Qatar’s flagship hospitality organisa-
modern standard in key international
ing 54 Premier Sea View Rooms, 16 Deluxe
berths and a fully equipped dive centre with
tion, Katara Hospitality is well-known in
destinations.
Sea View Rooms, eight Sea View Suites, 18
a practice pool. Water activities range from
Anantara Suites and 34 spacious Sea View
kayaking to wakeboarding and luxury yacht
Pool Villas featuring a personal pool and
cruises.
suites and villas (designed in Arabian style with signature Anantara touches), includ-
Maintaining a reputation
NEWS FLASH Marsa Malaz Kempinski, The Pearl – Doha has officially opened its doors to guests. The new city-resort is located on its own secluded island at the iconic The Pearl-Qatar, offering 281 luxurious rooms and suites, and meeting-conference facilities, including a Grand Ballroom, measuring 1,100m2. General manager, Marsa Malaz Kempinski, The Pearl – Doha, Wissam Suleiman said: “This hotel is a benchmark for personalised luxury in Doha. From the opulent corridors
In an effort to stay
extensive renovations
and public spaces, to the luxuriously appointed rooms and suites, to a selection of the
abreast client de-
that took place in the
finest restaurants and lounges, all of these premium offerings will offer an unrivalled
mands, Mövenpick
hotel over the past
and tailored experience for each and every one of our guests.”
Hotel West Bay,
two years.
Doha, has undergone
“As refurbishment
a number of key
to our rooms, lobby
changes of late, ac-
level and main res-
cording to its market-
taurant is completed,
ing and communica-
it is in conjunction
Global exploration
tions manager, Sara
with the hotel’s aim to
Boasting immense tech credentials, with
Assad.
keep up with the high
its most recent being the introduction
He highlighted that in addition they
demand and requests
of the keyless room entry, namely SPG
plan to capitalise on the European and GCC markets.
“Our hotel has undergone a new
of clients. It is a neces-
Keyless, W Doha Hotel & Residences
branding project, and
sary step taken by the
is now looking at further bolstering its
is now officially called
owning company and
position via new markets.
Mövenpick Hotel West
the hotel to satisfy the
Bay, Doha,” Assad ex-
needs of the guests
we’re looking at markets such as Brazil,
clusively told TTG.
and to continue plac-
China, India and Turkey as these are
“Regarding our strategy this year
also area general manager for Qatar.
Furthermore, Guvenc noted that the property has a clear focus on leisure and MICE, however as the hotel is not by the beach there might be less leisure guests. “We’re very strong on transient
ing the property as a
very strong economies,” general man-
guests, weekend guests and there are
that this change
top business hotel in
ager, W Doha Hotel & Residences, Safak
also sports groups that come to Qatar
comes on the heels of
Qatar.”
Guvenc exclusively told TTG. Guvenc is
and cultural groups.”
She also highlighted
18 February 2015
ttgmena.com
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UPDATE BAHRAIN
designed for progress
valuable and strategic business links in support of the Kingdom of Bahrain’s economic development,” remarked CEO, Gulf Air, Maher Salman Al Musallam exclusively to TTG. He added: “We believe that the launch of direct services between Manama and Moscow will have positive implications for both Bahrain and its national carrier.”
Palette of diversity With Gulf Air facilitating increased access for markets such
With a range of infrastructural upgrades aimed at easing passage into the Kingdom already underway, Bahrain is now looking to invite markets from further afield. Panayiotis Markides investigates
as Russia and the UK, which appear high on the agenda, Bahrain’s hospitality segment has its eyes set on catering specifically to its new visitors’ needs. With this in mind, Zainal added how the Elite Hospitality Group has strategised to cater to a broad range of segments: “The leisure segment is tipped to grow in Bahrain. This includes the family segment, wellness fans and people from Europe travelling for the beach.” She remarked that each of the group’s properties boasts a comprehensive health club and spa, while the GCC market is lured by shopping and entertainment packages. “School children from neighbouring countries such as the KSA and Kuwait are being attracted through excursion packages including theme parks and adventure sports,” she told TTG. Reiterating that the Bahraini government is focused on this particular lucrative segment, Nicolas noted: “With the government’s latest strategic plan to reposition and rebrand the destination of Bahrain, the hospitality industry will definitely have a positive impact especially in the leisure segment.” Shedding more light on the Bahraini leisure segment, director of business development and strategy, The Gulf Hotel Bahrain, Zaher Kassir told TTG: “Night life, special events such as the famous Gulf night out, international and Arabian singers' concerts, live entertainment in every out-
ong-established and well-known as a business
was expressed by general manager, The Ritz-Carlton,
let either indoor or outdoor, a walking distance to major
hub, the Kingdom of Bahrain has recently been
Bahrain Hotel and Spa, Christian Zandonella who said:
city night life and shopping hubs are all the right attributes
undergoing a range of infrastructural develop-
“The number of visitors to the Kingdom of Bahrain are
for a potential leisure demand.”
ments which have brought forth enhancements
rising significantly year over year. We look forward to the
From time-honoured icons of hospitality to Bahrain’s
to the causeway and Bahrain International Airport. And let
enhancement of the new causeway progress as well as the
newest additions, the anticipated upward curve of the
us not forget the recently implemented visa policy, from
airport expansion.”
destination’s tourism industry is generating positive reper-
which it will soon reap the benefits. Consequently, this slew
Honing in on the benefits of these advancements,
cussions across the lodging segment, with each property’s
of advancements has the Kingdom poised for elevation in
media and PR manager, Elite Hospitality Group, Najia
sense of distinction being clearly demonstrated by its
terms of its reputation and standing in the region.
Zainal added: “The expansion of the Bahrain International
respective ambassador.
Indeed, these hefty developments have been welcomed
Airport, development of surface transport infrastructure,
Eager to showcase the upcoming Four Seasons Hotel
by the destination’s stakeholders, as TTG set out to dis-
focus on culture and heritage, besides the expansion of
Bahrain Bay’s diverse offerings, Barakat informed TTG ex-
cover how they will be capitalising on them.
theme and adventure parks that is planned in the near
clusively: “Monumental in design, Four Seasons Hotel Bah-
future, will attract various profiles of travellers making
rain Bay has an exceptional luxury leisure product, rising
Bahrain a window to the GCC in days to come.”
68 stories above the bay on its own five hectare manmade
Commenting on Bahrain’s touristic progression, general manager, Marriott Executive Apartments Manama - Residence Inn by Marriott Manama Juffair, Michel Sursock
According to general manager, Crowne Plaza Bahrain,
island. At its base lies a sprawling layout of restaurants,
noted that further initiatives include customs facilitation
Gilles Nicolas, the results are evident: “A recent survey
meeting spaces, an enormous spa complex and beautifully
at the Saudi causeway, which should improve the in-bound
showing weekly statistics revealed that 206,110 people
landscaped pools, terraces and gardens,” adding that the
volume, with the new visa regulations expected to further
arrived from Saudi Arabia and other GCC countries via
balance between leisure and corporate at the property is
attract visitors to Bahrain.
the King Fahad Causeway, while 233,774 came through
expected to be 60-40.
This was further elaborated on by director of sales and
Bahrain International Airport and 3,684 through the
“Four Seasons Hotel Bahrain Bay targets leisure guests,
marketing, Four Seasons Hotel Bahrain Bay, Mohammad
Kingdom’s ports, clearly showing that we are on the right
especially families, single female travellers and local Bah-
Barakat, who told TTG: “Bahrain has always been a key
track.”
raini residents” he said.
tourist destination for its neighbouring states with thou-
And as expansion plans at Bahrain International Airport
sands of people flocking into the country every weekend
continue to pick up speed, the destination’s national car-
With the progression of a well-considered infrastructure,
from Saudi Arabia, Qatar, Kuwait and Oman to experience
rier, Gulf Air, reflects these significant changes aimed at
heavy investment in its tourism product and a strong
its recreational scene.”
delivering more visitors to Bahrain.
design on European, Asian and local GCC markets,
The optimistic results of these developments and how they are anticipated to increase arrival numbers
“Our efforts are directed at ultimately becoming an economically sustainable carrier that continues to provide
20 February 2015
ttgmena.com
Bahrain’s travel industry is surely on target to reap the rewards.
ibar
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smaller Al Noor Ballroom with its intricate golden designs is a perfect venue for weddings for up to 600 guests. The Grand Foyer presents 1,428 square meters of marble lined space accented by panoramic floor-to-ceiling windows, allowing guests to admire the breathtaking views during pre-event receptions. Four additional meeting rooms all equipped with state of the art technology make popular venues for smaller corporate meetings and presentations. A team of dedicated conference services professionals can take care of all your function needs both before and after your big day, and a fullyequipped business
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UPDATE BAHRAIN
A creative challenge Media and PR manager, Elite Hospitality Group, Najia Zainal enthused to
TTG about the exceptional MICE facilities of the properties within the group. “The MICE segment plays one of the main roles in the development of tourism in the Kingdom of Bahrain. Therefore, we at Elite
Prepared for success
Hospitality always strive
ing facilities are equipped
“This provides an op-
to provide the best to our
to the highest standards,
portunity for our hotels to
business travellers from all
with audio-visual equip-
cater to inbound travellers
around the world.”
ment, video conferencing,
from various countries.
seamless WiFi connectivity
This brings creativity to our
Eager to open its doors and welcome
attracted to the growing financial hub
properties offer fully fur-
in addition to translation
F&B offering, our in-room
guests, Four Seasons Hotel Bahrain Bay
of the Middle East primarily for business
nished suites with emphasis
services.”
amenities and in our staff
has revealed how it will capitalise on new
purposes. In addition, Russian travellers,
on facilities. “We provide ef-
markets being brought into Bahrain to
coming through a direct flight from Mos-
ficient services required by
the new markets coming
expectations. Russian tour-
reap the rewards of its offering.
cow, will come to experience the beautiful
our clients, such as multi-
into Bahrain, she high-
ists have a distinct lifestyle
island country that offers an authentic
functional halls for small
lighted how these will help
for example, and this is one
has included two additional Saudi Arabian
Arabian vibe while still keeping pace with
gatherings and others for
the company develop its
of our new target markets
cities, which make a total of six Saudi Ara-
a constantly evolving technological and
large conferences. All meet-
hospitality offer.
for 2015.”
bian destinations, further increasing the
business world.”
“Gulf Air has recently announced that it
opportunities within the hotel’s number
raini government is committed to promot-
and marketing, Four Seasons Hotel Bah-
ing Bahrain as a cultural hub in the region
rain Bay, Mohammad Barakat who spoke
and a family-friendly destination with sub-
exclusively to TTG.
stantial investments being made in grow-
training to cater to growing
ing the tourism and hospitality industry.
Saudi Arabia, is expected to be a key
“Since hosting the first Formula 1 a dec-
feeder market when the hotel opens.
ade ago, Bahrain has also drawn in crowds
Other secondary feeder markets for the
Commenting further on
Barakat also commented that the Bah-
one target market,” said director of sales
He added that the GCC, in particular
She noted that Elite’s
for various high-profile international sport-
hotel include the UK and Russia. “Travel-
ing events, a more recent example being
lers from the UK, notably London, will be
the Challenge Bahrain Triathlon,” he said.
Strategic development irector of business development and strategy, The Gulf Hotel Bahrain, Zaher Kassir highlighted the significance of Gulf Air’s expansion
Technological innovation
into new markets and how the property’s business development strategies
The Ritz-Carlton, Bahrain Hotel & Spa
lows meeting planners to request event
has revealed to TTG how it plans to en-
services related to food and beverage,
hance its MICE offerings through its re-
technology and audio/visual needs, meet-
major travel agents and adapting with
cently launched The Ritz-Carlton Meeting
ing rooms, temperature control and other
them some of our best offerings to kick
Services app, ((chime)), a web-based mobile
meeting requests.
off.” Kassir further noted that the specific
application.
correlate with this. “We are already in contact with some
markets being targeted as feeder markets
“((chime)) allows meeting planners to
“Our expertise and our persistent efforts are what make us stand out from the com-
for Bahrain differ based on seasonality
communicate, submit requests and connect
petition when capturing more MICE busi-
and the business calendar, however,
in real-time with our hotel’s meetings and
ness,” commented Zandonella.
the GCC and the Middle East remain a
events concierge,” said general manager,
major source, along with Europe and the
The Ritz-Carlton, Bahrain Hotel & Spa,
tion for The Ritz-Carlton, Bahrain Hotel &
Americas.
Christian Zandonella. The application al-
Spa,” he concluded.
22 February 2015
ttgmena.com
“The year 2015 will be a year of innova-
UPDATE BAHRAIN
An ode to culture oasting a creative
ments the vibrancy and sophistication of Bahrain’s
approach to the
tourism and hospitality sector. With more than 300
art of luxury living,
fully-equipped rooms and suites that provide all
ART Rotana Hotel has
the features of a five-star property, ART Rotana
officially opened its doors
aims to be a destination for families and corporate
and is welcoming guests
clients alike. Eight state-of-the art meeting rooms
to its stunning ocean-
and conference facilities, a majestic ballroom, seven
front property in the heart
exciting food and beverage outlets, a fully equipped
of Amwaj Islands.
Beach Club with modern fitness and wellness ser-
Situated amidst a group
vices, and a children’s waterpark offering plenty
Looking east and west
of man-made islands with
of organised activities and attractions for children,
panoramic views of the
place the property at the forefront of Bahrain’s hos-
With a prime location in
concentrating its efforts
hotel’s key feeder markets
Gulf, the development
pitality offering.
the heart of Seef and di-
on increasing the corpo-
are Saudi Arabia, Kuwait,
pays tribute to the splen-
rect access to Bahrain’s
rate and group business.
Qatar and the UAE, and to
dour of Arabian art and
major entertainment and
“We are quietly confi-
a certain degree Europe
Bahraini culture.
shopping destination, City
dent that Westin’s winning
and Asia. “We believe the
Centre Bahrain, complex
approach to well-being
demand will continue to
five minutes’ drive from
general manager, The
and Le Méridien’s con-
grow steadily from our
Bahrain International Air-
Westin Bahrain City Cen-
temporary lifestyle focus
already established mar-
port and only 15 minutes
tre and Le Méridien Bah-
through the arts, culture
kets and we anticipate the
from the city centre, the
rain City Centre, Klaus
and cuisine attracts both
recently implemented visa
hotel caters to the grow-
Niefer informed TTG that
local and international
on arrival policy to further
ing needs of the global
the property boasts solid
travellers.”
entice travellers from Eu-
traveller and comple-
leisure business and is now
Conveniently located
Niefer added that the
rope and Asia,” he said.
Spreading wings strength of our offering and identify areas to be enhanced and improved. Accordingly, we are open to further upgrading our fleet and ensuring that it is best-suited to our network and our passenger needs. TTG: What benefits does entering the Russian market via commencement of operations in Moscow bring to Gulf Air? We commenced operations to Moscow following extensive studies of the Russian market. Russia is an economic powerhouse
Acting CEO, Gulf Air, Maher Salman Al Musallam spoke with TTG about the carrier’s successful 2014 and how he sees the airline moving forward
with unique business, investment and tourism opportunities. Moscow is a destination for which a direct commercial air link will, in line with our business direction, help in the flow of trade, tourism and investment between the Kingdom of Bahrain and the Russian
TTG: Following the fleet upgrade in 2014,
Federation.
are there plans to further upgrade aircraft in the Gulf Air fleet?
TTG: What has been your latest and most
We are constantly evaluating our product of-
exciting news?
fering to ensure it not only meets the require-
In October 2014 we launched direct services
ments of our travellers but that it exceeds
between Kuwait City, Istanbul and Larnaca in
their expectations in terms of safety, comfort
response to increased demand from Kuwait,
and reliability.
as well as, most recently, launching direct ser-
Gulf Air’s fleet is under continuous review
vices to Moscow.
and the A330 retrofit follows the revamp of
Going forward I believe we will continue
our A320-ER product which was carried out
to strengthen our network by enhancing our
two years ago. Both upgrades incorporated
schedule frequencies and strategically assess-
passenger feedback – a key tool to assess the
ing network additions to our destination map. February 2015
ttgmena.com
23
ON LOCATION UK & IRELAND
Broad ambitions Boasting new tourism offerings throughout the destination, experts from various tourism bodies spoke with Panayiotis Markides about what the UK and Ireland have to look forward to in 2015
Great promotions
Venturing north Hotel Football, the UK’s first Innside by
roll-out of six attractions over nine years.
Meliá, Hotel Gotham and the King Street Lincoln Castle Revealed – April 2015:
Townhouse; we have landmark events
One of the country’s best examples of a
including Manchester International Festi-
Norman castle, following a $33.5 million,
val and the Rugby World Cup; and from a
four year restoration, the new-look castle
business tourism perspective, the city will
will boast new castle walks – an ‘in the
continue to build upon its current status as
round’ cinema, a new shop and café.
‘European City of Science’. Marketing Manchester has been working to
Warwick Castle’s Time Tower to be
attract visitors from the MENA market for
Manager Gulf markets, VisitBritain,
launched on March 28, 2015:
many years, in line with excellent connec-
Annique Labuschagne
Time Tower is an immersive audio visual
tivity via some of the Gulf region’s largest
When you think of Great Britain, it’s a small
multimedia experience capturing the
airlines.
island with big ideas. An incredible mix of
essence of Warwick Castle’s rich and vibrant
heritage and modernity permeates every
history.
In 2014 we saw the launch of a new direct Director of tourism, Marketing
route from Jeddah with Saudi Airlines,
Manchester, Nick Brooks-Sykes
meanwhile, Qatar Airways has restored a
How VisitBritain is attracting MENA:
We’ve got a very exciting year of tourism
twice-daily service from Doha and Emirates
The introduction of the electronic visa
ahead of us in 2015. New cultural develop-
Airline has announced that a second of its
New projects to come:
waiver (EVW) for visitors from some
ments abound, including the reopening of
three-daily flights between Manchester and
aspect of the British experience, making the country both familiar and surprising.
Shrek attraction is opening summer 2015
countries in the Gulf region. An EVW form
the Whitworth, Manchester’s art gallery in
Dubai will upgrade to the A380 from Febru-
in London.
can be completed online; it is free of charge
the park and the arrival of a brand new arts
ary 2015, increasing capacity on the route by
This landmark attraction will see an initial
and quicker than applying for a visa.
centre called HOME; new hotels include
a further 13 per cent.
Picturesque charm
HIGH confidence With so much being added to our already pop-
Spokesperson in the GCC for Tourism
ular offer next year, we expect 2015 to be our
Ireland, Niamh Walsh
best yet. Our retail offer is set to be boosted
The GCC, whilst still an emerging market for
by new openings in Grand Central and John
Tourism Ireland, continues to be one of the
Lewis, as well as the redevelopment of the
fastest growing markets internationally. More
Mailbox and refurbishment at Selfridges. Birmingham is attending the APMEA trade
and more visitors from the Middle East visit the island of Ireland each year, for leisure,
show for the third successive year in 2015,
business and education.
providing international travel buyers from 17 countries within Asia Pacific, the Middle East
Ireland is successfully carving a reputation for itself as a must-visit destination for GCC
and Africa with the chance to find out more
visitors travelling to Europe. The Irish Short-
about the city’s leisure tourism offer. Birmingham saw record visitor numbers
Stay Visa Waiver Programme allows GCC travellers with a valid UK 'C' general visa to enter
last year with 34 million coming to the area,
Ireland without requiring an additional Irish
spending more than $7.6 billion. Marketing
visa, as long as their trip takes place within
Birmingham believes that with a growing of-
180 days of their entry to the UK. Additionally,
Director of marketing services, Visit Bir-
fer and more promotional work planned, 2015
both Emirates Airline and Etihad Airways are
mingham, Emma Gray
could be a bumper year for visitor numbers and spend.
now flying double daily to Dublin.
24 February 2015
ttgmena.com
ON LOCATION UK & IRELAND
MENA investment
chic evolution
point demand across the
furbished the Club World
COMO Hotels and Resorts spoke
an evolution rather than radical re-design.”
GCC and currently British
cabins and introduced new
exclusively to TTG about its latest news,
He added that the project aims to enable
Airways operates 63 weekly
First cabins but of course
starting with the room refurbishment of
guests to feel like the weight of the city is
flights from the GCC to
we still offer non-premium
Metropolitan by COMO, London.
lifted off their shoulders when entering the
London Heathrow’s Termi-
services also.
“All guest rooms and suites of the hotel
Starting in June 2015,
newly decorated rooms – many overlooking
are going through a complete overhaul,
the greens of Hyde Park and featuring the
Our premium loads in the
flights from Amman, Beirut
but will stay true to the much loved
latest in technology and comfort.
ME are doing extremely well
and Baku to London Heath-
Metropolitan style,” remarked PR and
Area commercial manager
and we have a good balance
row will move from T1 to
marketing manager - Europe and Middle
Orlikowski explained that the company
– Middle East and Central
between premium and non-
T5. The announcement is
East, Como Hotels and Resorts, Chris
has dedicated sales and PR individuals in
Asia, British Airways,
premium travel. We are half
part of a detailed timetable
Orlikowski.
place to consistently raise awareness of the
Paolo De Renzis spoke to
way through a $7.6 billion
unveiled by British Airways
TTG about the airline’s lat-
investment in new aircraft,
to consolidate all its flights
est news and how MENA
smarter cabins, elegant
into London Heathrow from
is a key market for the
lounges and new technolo-
three terminals into two
carrier
gies. In March we launched,
terminals, T3 and T5, by the
Dedicated offering
There is strong point to
777 flights in Jeddah, re-
end of next year.
With its eye on the MENA market, general
nal 5 (T5).
“We see the new room design as more of
Regarding its reach in the MENA market,
COMO brand.
manager, Conrad London St. James, Chris Jung revealed to TTG how the property is attracting these visitors to the capital. “Not only do we have entire floors that are available to book out in their entirety, our most exclusive accommodation is the ‘Conrad Suite’ offering the ultimate in terms of luxury, style and privacy. This unique suite boasts individually commissioned artworks and has the flexibility to extend up to
kitchenette where guests can commission
an eight bedroom wing, with an exclusive
a private chef to plan bespoke menus and
lift and private entrance.”
cook for them throughout their stay. The
According to Jung, there is a spacious
Aberdeen calling
in-room dining menu also has a dedicated
seating area and separate dining room
Arabic section along with a number of other
and the suite also houses a fully equipped
amenities catering to the MENA market.
InterContinental Hotels Group (IHG) re-
towards the end of 2015, featuring 193
cently announced the signing of two hotels
standard rooms in addition to a breakfast/
A preferred option
at Aberdeen International Airport: Crowne
dining area.
Highly confident in attracting guests from
Hyde Park.” She remarked that the central-
MENA, assistant director of sales, Lancaster
ity allows access to key shopping destinations such as Oxford Street, Bond Street or Westfield London.
Plaza Aberdeen Airport and Holiday Inn
Furthermore, the 165-room Crowne Plaza
Express Aberdeen Airport. Both hotels will
hotel will be newly constructed within a two
London, a member of the Preferred Hotels
operate under franchise agreements with
minute walk of the terminal building. The
Group, Jo Hemesley described to TTG how
long-time owner partner Dominvs Group.
hotel, which is set to open in 2016, boasts a
the property is the ideal choice for Middle
number of meeting rooms and an outdoor
Eastern guests.
The new build Holiday Inn Express hotel will be located next door to the Crowne
terrace, a gym, restaurant and bar, as well
Plaza hotel and is expected to open
as ample car park space.
Raising the bar Park Lane are currently undergoing a complete transformation extending to all
Hemesley also noted that the hotel has a dedicated Middle East sales manager who
“The Lancaster London is well known to
specifically works to attract business from
guests from the Middle East and has been a
the region through annual visits to destina-
popular choice for many years due to its fan-
tions, such as the KSA, the UAE, Bahrain,
tastic location right on the North border of
Qatar, Kuwait, Oman and Jordan.
Stylish upgrades
152 bedrooms, along with the introduction of
General manager, Taj 51 Buckingham Gate
five new suites and a redesign of the lobby,
Suites and Residences and St. James’
executive lounge and meeting rooms.
Court, A Taj Hotel, Digvijay Singh informed
TTG about several major upgrades the
General manager, London Marriott Hotel Park Lane, Nicolas Kipper commented:
properties have undergone.
“We aim to compete with the best hotels
“Both Taj 51 Buckingham Gate Suites and
London Marriott Hotel Park Lane is set to
in London with an exclusive and unique
Residences and St. James’ Court, A Taj Ho-
complete an extensive renovation in June
Marriott offering. The new design, an
tel, London have been undergoing a phased
2015 as part of the repositioning of the hotel
increased suite count, an elevated service
renovation he remarked, revealing all suites
to represent the best of Marriott in London
and an enhanced in-room offering, will
have been upgraded and a new restaurant -
and to be the hotel of choice in Mayfair.
make us even more appealing to the luxury
Kona - has been launched.
The interiors of London Marriott Hotel
market.” February 2015
ttgmena.com
25
SPOTLIGHT INDONESIA
Voyage into wonderful waters With diversity, distinction and a sincere approach to hospitality ingrained in its DNA, Indonesia’s tourism sails are full mast and ready for the billowing winds of development. Alexandra North reports
otivated by a crystalline ambition to further augment the tourism marketing and promotional efforts on an international scale, the Ministry of Tourism of
sian waters. The ‘Wonderful Indonesia’ re-launch is just one of the ten definitive Quick Win pro-
the Republic of Indonesia has initiated the re-launch of its ‘Wonderful Indo-
grammes that are being mounted to effectuate a successful tourism agenda. The remain-
nesia’ and ‘Pesona Indonesia’ (the Charm of Indonesia) brand campaigns.
ing programmes encompass e-tourism; the formulation of tourism promotion contents;
With the wheels already in motion, this official country-wide branding is being used
a national culinary week; travel bloggers’ appreciation acknowledgments; Jakarta digital
across all destinations of Indonesia in parallel with local destination branding. Minister of
valley (Bale Motekar); the ground-breaking of Kota Tua Performance House; acknowledg-
Tourism, the Republic of Indonesia, Arief Yahya explained: “For instance, Jakarta may
ments to creatives who recycle creative products; a digital photo bank; and the Indonesia
use ‘Enjoy Jakarta’, however, it will be followed by ‘Wonderful Indonesia’.”
Film Festival.
Providing TTG with a glimpse into why Indonesia is justified in adorning this ‘Wonderful’ moniker, senior vice president, marketing and communication, Swiss-Belhotel Interna-
Pillars of potential
tional, Linie Cortez-Palacio synopsised the country’s over-riding USPs: “The 100,000+ is-
Delving deeper into Indonesia’s strength of tourism attraction, it seems there are three
lands, each offering different, diverse and unique experiences, and most importantly, the
chief elements that come to the fore, specifically, those which are natural, cultural and
people who will never fail to extend a warm welcome.”
manmade. It is the intention of the Ministry of Tourism to develop these three key pillars
And so, with widespread diversity, distinction and a sincere approach to hospitality ingrained in its DNA, Indonesia’s tourism sails are full mast and ready for the billowing winds of development. Addressing the varied efforts that are being undertaken to effectively promote the
as national prime tourism products. According to the Ministry, the country’s natural assets account for 60 per cent of its tourism potential, and will be developed through the niche arenas of marine tourism, ecotourism and adventure tourism. Meanwhile, Indonesia’s cultural assets make up some
country, Yahya urged that the use of digital media such as mobile apps, digital campaigns,
35 per cent of the country’s potential. This pillar will be developed through its heritage,
interactive campaigns and viral marketing would play an integral role, as would advertis-
religious, culinary and shopping experiences. While only coming in at five per cent, the fi-
ing in thematic magazines; road shows; and familiarisation trips.
nal ‘manmade’ pillar is by no means of less importance. The potential of this asset, which
Referring to the digitally-influenced approach of the country’s tourism strategies, Yahya said: “Digital marketing has 60 per cent more effectiveness and costs 60 per cent
incorporates MICE, sports tourism and integrated products development, holds vast significance and is slated for premium growth.
less compared to the non-digital marketing. This means it is three times more effective than non-digital marketing.”
Climbing confidence
Spearhead-driven efforts such as this are being welcomed as decisive steps towards
Indeed, Indonesia has already entered 2015 on firm footing, with the country’s National
the generation of a wider consciousness concerning Indonesia’s tourism potential, espe-
Statistics Board revealing on January 2 this year that the total number of international
cially within largely untapped markets, as general manager, Bali Dynasty Resort, Robert
tourist arrivals from January to November 2014 topped 8.52 million – marking a growth
Kelsall indicated to TTG: “The governmental programmes and promotions help to create
of 7.29 per cent year-on-year compared to the 7.94 million received in the same com-
a greater awareness of the destination as a whole in new and unfamiliar markets.”
parative period in 2013.
With 20 million international tourists by 2019 as an end-goal, it is perhaps unsurprising
Bali provided the most significant stand-out figures having experienced a hefty growth
that Indonesia’s government is pulling out all the stops to turn such ambitions into real-
of 14.78 per cent, achieving 3.41 million direct foreign arrivals in the period. With a total
ity through the roll-out of a number of breakthrough initiatives including the provision
target of 2.9 million for 2014, Bali has clearly exceeded expectations and retains its posi-
of Short Term Visit Free Visa policies for five more countries, namely, Australia, Japan,
tion as the country’s prime tourist destination.
South Korea, China and Russia, which will be applied this year. Additionally, there will be a
Based on these figures alone, Indonesia as a whole is displaying confidence in that
drive to simplify the yachting and cruise ship permit processes for those entering Indone-
the target of 9.3 million for the full year of 2014 has been achieved and even surpassed.
SPOTLIGHT INDONESIA the Bali Government. The award is testament to
gional travellers was also noted by Cortez-Palacio
the resort’s on-going commitment in maintaining
of Swiss-Belhotel International, who told TTG: “In-
the culture of Bali and its devotion to incorporating
donesia is the largest Muslim country in Asia and
sustainable environmental principles and practises
therefore understands the needs and requirements
into its business.
of the travellers from the Middle East region, and
The resort’s general manger, Kelsall, urged that
so, there is no need for adjustment. They may
maximising the guest’s experience is at the top of
be travelling to a different country, experiencing
the 2015 agenda: “[Our key focus points for 2015
something different, but at the same time, they feel
will be] to offer exceptional value and a high level
at home. This is what will attract ME visitors. You
of service ensuring we maximise the guests’ inter-
are away from home, but it still feels like home.”
nal experience and spend within the resort.” While 90 per cent of its current business is reli-
As experts in creating this home-from-home environment, and driven by a core philosophy of
ant on the leisure segment, Kelsall indicated that
combining passion and professionalism, Swiss-
with the rise of new properties in Bali expected in
Belhotel’s development portfolio for Indonesia is
2015 and beyond, efforts will be made to expand
unmatched, with 20-plus properties inked for open-
the resort’s meetings and incentives capabilities.
ing, according to Cortez-Palacio. “Swiss-Belhotel’s
The current issue of over-supply is a concern in
developments are in secondary and tertiary cities,
Bali, as implied by director of sales and marketing,
therefore we support Indonesia by providing inter-
Banyan Tree Ungasan, Francisca Thorogood. How-
national accommodation in areas where a few dare
ever, possessing a unique offering means that con-
visit. But Swiss-Belhotel International manages
fidence is justifiably strong. Thorogood threw the
hotels to ensure visitors have the accommodation
spotlight on just three of the property’s USPs in-
of international expectations.”
cluding the spacious one-, two- and three-bedroom
Marking a milestone in its portfolio development,
villas at 403m² to 596m² to 1,200m² respectively;
Swiss-Belhotel International recently opened its
the private swimming pool of 10x4m for the one-
inaugural convention and exhibition centre, ska Co
bedroom villas; and the breathtaking ocean vista
Ex, in Pekanbaru Riau.
which is the majority view offered by the villas. For the year ahead, Thorogood urged that the
The company will manage the facility, which houses four ballrooms equipped to host up to
unique proposition that is Banyan Tree Ungasan
3,000 guests, and five function rooms, which can
will be taking a moderate approach when it comes
accommodate up to 200 guests.
to raising room rates, while focusing on maintainSimilarly, the target of 251 million trips by domestic
ing its base of geographic markets across Asia.
tourists has also outstripped expectations, according to Yahya. And so, how does this translate in terms of the
Home-from-home In terms of capturing new markets, Thorogood
tourism sector’s contribution to the country’s
was encouraging in her consideration of the MENA
GDP? To summarise, tourism in 2014 contributed
region. “MENA is one of the potential markets for
$10.69 billion in foreign exchange and employment
Bali and especially for Indonesia, with a majority
in the tourism sector stood at 10.3 million, giving
Muslim population. The amount of Muslim tourists,
a share of 4.01 per cent to the country’s GDP. Re-
especially from the Middle East, may lag behind
sultantly, there is a boldness of spirit in the country
those from China or other major Asian countries,
reaching its goal of 10 million international arrivals
but their numbers are growing year-on-year. And
in 2015.
more importantly, they stay for longer and spend
“With such achievements, tourism should right-
big. According to data from the Tourism and Crea-
fully be a primary industry. Our return level is
tive Economy Ministry, 89,996 tourists from the
higher compared to those of manufacturing, while
KSA, the UAE, Bahrain and Egypt entered the
in employment, the ratio is 6:4. Generally, it can be
country during the January-August period, mark-
said that tourism products are ready and available;
ing an increase of 28.3 per cent from 64,479 in the
we just need to add to facilities,” exclaimed Yahya.
same period of 2013.” Hot on the heels of Qatar Airways’ direct service
With such achievements, tourism should rightfully be a primary industry. Chairman and president, Swiss-Belhotel International, Gavin Faull commented: "[This] is another milestone in the development of Swiss-Belhotel
Maximising the experience
launch in September 2014, Thorogood explained
International as ska Co Ex in Pekanbaru Riau. ska
With infrastructural development evidently hold-
that Banyan Tree Ungasan is poised to expand its
Co Ex promises to be a leading convention centre
ing a priority, it is perhaps no wonder that tourism
visibility with the MENA region. “We are expanding
and it will become the pride of the city. Our manage-
stakeholders are upping their game to retain a
this market by participating more in sales missions
ment will ensure that there are consistent interna-
competitive advantage in their respective locales.
with the Indonesian Tourism Department; [partici-
tional standards of all operations and services as
pating] in ATM Dubai; and expanding our partner-
we will manage the facility with the professionalism
family-resort encompassing extensive children’s
ships with travel agents, wholesalers and airlines,
and passion which is the hallmark of Swiss-Belhotel
facilities, six restaurants and five bars, is one such
both overseas and locally. Muslim service is also
International.”
development that has excelled in preening its
available for our guests in each villa (providing
product. Consequently, in addition to being voted
prayer mats, Quran, prayer directions, halal food
in the top ten family resorts by Holidays for Kids
and no alcohol set-up in the villa). Having two Ban-
And so it seems that Indonesia’s principal maes-
for five consecutive years, having held the number
yan Tree properties in Ras Al Khaimah and Al Wadi
tros have taken up the baton and are conducting,
one spot for the last two, the resort last month
also increases brand awareness of Banyan Tree
with the cooperation of the archipelago’s vir-
received the prestigious Tri Hita Karana Emerald
Ungasan Bali,” she told TTG.
tuoso tourism players, a ‘wonderful’ overture to
Bali Dynasty Resort, a fully integrated and
Medal Award – an accreditation organised by the Tri Hita Karana Bali Foundation, fully supported by
Indonesia’s advantage as a largely Muslim populated country that understands the needs of re-
generate a wider consciousness of the country’s inimitable offering.
ibar
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• • • •
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23,600 $2.1bn 2,745 visitors from 131 countries
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FOCUS ON AFRICA
STRENGTHENED BY PRIDE The magnetism of Africa’s untouched wilderness and its seductive connection with tradition, roots and origins mean the developments happening on the continent are currently focusing on authenticity and sustainability, as Emily Millett discovers
ourism directly contributed to 3.6 per cent of
cant tourism trend is a nod back to authentic Africa,
Africa’s total GDP in 2013, while investment in
with tourists increasingly looking to experience some-
the industry reached $25.9 billion according
thing genuine.
to figures released by the World Travel and Tourism Council. The growth of both Africa’s economies and tourism
ecotourism,” commented Simpson.
SUSTAINABLE PRIORITIES
“There is a movement towards authentic experiences
Authentic African experiences such as safari excursions
in travel and as such Cape Town Tourism is focusing on
lend themselves to discourses on sustainability and eco-
the experience of ‘travelling like a local’,” said Duminy.
tourism.
“We have created a mobile app that curates crowd
Demonstrating the increasing importance of envi-
look to the continent for future expansion plans. Invest-
sourced content about Cape Town. The advice from lo-
ronmental consciousness, social media and marketing
ing heavily in Africa, Marriott International bought Cape
cals will guide visitors through the city’s top iconic experi-
manager, Aquila Private Game Reserve, Michelle Marais
Town-based Protea Hospitality Holdings last year, and
ences and hidden gems.”
told TTG: “Aquila has been responding to the need for
industries is prompting international hotel brands to
Starwood Hotels & Resorts Worldwide has announced
This spotlight on genuine experiences is in keeping
sustainable tourism over the last few years, before it be-
plans to open an additional 20 hotels in Africa over the
with the pared down, back-to-basics simplicity so often
came a talking point and thereafter a trend. We believe in
next four years.
seen in Africa’s tourism image, especially when it comes
ensuring our carbon footprint is minimal whilst offering
to the nature-based products such as safaris and wildlife
our guests an authentic African safari experience.”
This optimistic attitude that has prevailed across Africa despite the odds faced by the continent has helped
camps. Looking to take advantage of this penchant for
The reserve is currently working on the launch of the
catalyse tourism developments and spurred innovation,
undeveloped landscapes, Norman Carr Safaris is set to
new Aquila Rehabilitation and Conservation Centre which
creativity and progression.
expand operations into Zambia’s Liuwa Plain National
is set to offer travellers the opportunity to learn about
Park in May this year. “Guests are increasingly wanting
vital issues in sustainable tourism. And it seems that it
cess CEO, Cape Town Tourism, Enver Duminy said: “After
more remote, more wild, more untouched places to visit,
is the tourists that are actively requesting these educa-
a successful year in tourism for 2013, we are feeling posi-
which is why it’s so exciting that we are operating in
tional ecotourism experiences as assistant PR and cor-
tive that 2014 was a good year for tourism too. Looking
Liuwa Plain this year,” sales and marketing director, Nor-
porate communications manager, Kenya Tourism Board,
at the peak holiday season of December 2014 to March
man Carr Safaris, Mindy Roberts told TTG.
Kimutai Ngeno explained: “Ecotourism, conservation and
Speaking to TTG about the destination’s tourism suc-
2015, 90 per cent of businesses surveyed by Cape Town
Also noting the complementary aspects of authenticity
diversification of tourism products are among key trends tourists are keen on.”
Tourism revealed that they are expecting better business
of experience and the simple pleasures of nature, chief
performance compared with the same period in 2013.”
operating officer, Wilderness Collection, Bruce Simpson
Another pioneer of conservation and ecotourism is Big
With an ambitious target of attracting 1.9 million visi-
said: “The trends we have identified are being driven by
Game Parks in Swaziland which is constantly working on
tors to Cape Town per year, Cape Town Tourism has a
demand for authenticity of experience, philosophy and
diversifying activities, expanding facilities and highlight-
number of exciting projects lined up for 2015 as Duminy
luxury. Experiential travel continues to be an important
ing the importance of conservation. Commenting on re-
commented: “Exciting projects for 2015 include upgrades
trend in high-end safari travel.”
cent developments, marketing manager, Big Game Parks,
to the 12 visitor information centres around Cape Town,
Noticing that travellers also increasingly want to go on
Ann Reilly said: “The year 2015 is an exciting year ahead,
to give them a fresh new look. A winter campaign that
what they perceive as more ethical holidays, Wilderness
with planned extensions of our overnight horse and hik-
targets emerging markets that travel in our low season,
Collection is planning to add new wildlife conservation
ing trails, improved activities and walks at Hlane Royal
as well as a campaign to encourage locals to visit Cape
camps in iconic African destinations this year.
National Park, extended self-catering accommodation at
Town 365 days a year.”
“For our guests, luxury is about space – the privilege of
Mlilwane Wildlife Sanctuary, [among others].”
travelling to the most iconic wilderness areas of Africa;
AUTHENTIC EXPERIENCES
genuine local hospitality and service throughout their
With the spotlight on authenticity and sustainability,
Investing in innovation and expansion is one way to push
trip; and life-changing wildlife encounters – all whilst en-
the mighty Africa is harnessing its natural abilities to
the industry forward, however also emerging as a signifi-
suring that local communities see the benefits of
drive its tourism product forwards.
30 February 2015
ttgmena.com
FOCUS ON AFRICA
ON PAR IN ZANZIBAR Having opened Zanzibar’s first golf club recently, Sea Cliff Resort & Spa is hoping the new sports facility will attract new markets to the destination. Marketing manager, Sea Cliff Resort & Spa, Diana Howell told TTG: “The golf course will bring vested interest into both Zanzibar and the resort with offerings such as golf tuition, a club house, full length driving range, practice greens, golf carts and clubs to hire, and golfing apparel.” Designed by Peter Matkovich, the nine-hole, 18-tee
CONTINENTAL EXPANSION
CELEBRATING progress ued guests can be pampered,
Wyndham Hotel Group – the owner of the Days Inn and Ramada chains – is set to make its debut in Ethiopia, with a new property opening in the first half of this year. Located on the main road to Bole International Airport, the hotel is due to feature 136 guest rooms and represents a renewed focus on brand expansion across Africa. Wyndham Hotel Group currently has five properties in the continent, in Ghana, Morocco, Tunisia and Nigeria, and is working on two more in Kenya, two in Tanzania and one in Nigeria.
immersing their senses in an African sanctuary of calm and total tranquillity, in a beautiful and relaxing environment. The spa has four treatment rooms, two Jacuzzis, a steam room, sauna, fitness centre and salon. Following the soft refurbishment of our guest rooms in
course plays out alongside the Indian Ocean and includes an international standard practice facility. According to Howell, the golf course is open to all visitors and residents, and the hotel also offers a wealth of options for non-golfers.
HEART OF THE ACTION
2013, we are pleased to anSales and marketing man-
nounce that we will continue
ager, Ocean Paradise Resort
with phase two of the renova-
& Spa, Antonie du Preez
tion project early this year.
Following a $56 million
project saw the complete
spoke exclusively to TTG
We believe that the reno-
redevelopment of the
redecoration of all 117 guest
about how the Zanzibar
vated rooms will add value to
Westcliff Hotel in the South
rooms, suites and public
property celebrated its 10-
the experience of our guests
African capital of Johan-
spaces, and the addition of
year anniversary by enhanc-
in our uniquely traditional
nesburg, the property reo-
new restaurants, lounges
ing its offering
African-style round rooms,
pened recently under new
and a newly-built spa com-
management, as Four Sea-
plex. The property also
In celebration of our 10-year
and incorporating the land-
sons Hotel The Westcliff
features fully-equipped
anniversary we opened our
scaped gardens, white sandy
Johannesburg.
meeting rooms and flexible
new African themed spa to
beach, mature coconut palm
event spaces.
add a facility where our val-
trees and azure blue sea.
The 18 month-long
maintaining the African feeling
ibar
February 2015
ttgmena.com
31
AWARENESS CULTURAL TRAVEL
inspired adventure Brimming with character and heritage, the MENA region is rich in places to see and visit. Tatiana Tsierkezou zooms in on the cultural portfolios of three contrasting regions: Ras Al Khaimah, Lebanon and Cyprus
diverse escapade in Ras Al Khaimah
Lebanon’s eclectic tourism prism
have interacted throughout history to make
trends in a sapient and elegant manner,
up the rich and complex society that mod-
developing events, proposing festivals and
ern Ras Al Khaimah has become.
exhibitions.
TTG: Do people specifically visit the destination to revel in its cultural offerings?
TTG: What are some of Lebanon’s cultural ‘must-sees’ during a weekend escape?
The visitors seeking to visit cultural, ar-
Some ‘must-sees’ include an orientation
Promising a unique adventure, Ras Al
chaeological and heritage sites of RAK are
Khaimah stands out as one of the UAE’s
increasing year-on-year. This shows that the
A powerhouse of vibrant heritage,
tour of the city of Beirut with dedicated attention to galleries and architecture, a
most authentically-exciting emirates. CEO,
Department of Antiquities and Museums
Lebanon is a key player within MENA’s
welcome light dinner on the day of arrival,
Ras Al Khaimah Tourism Development Au-
and Tourism Development Departments
cultural portfolio. Marketing director, Be-
followed by a night of rhythm discovery,
thority (RAK TDA), Steven Rice outlined
are positioning the emirate on the cultural
lair Travel and Tourism, Elie Nammour
and the next day we will operate an ad
its captivating cultural charisma
tourism map.
shared all with TTG
hoc tour to one of the wonders of Lebanon, Baalbek or Byblos; or Bkassine with
TTG: How is RAK appealing as a cultural destination?
TTG: What is so unique about Lebanon’s cultural portfolio?
a briefing on the Ambers of Lebanon.
Ras Al Khaimah combines the coast, the
TTG: If a MENA traveller were to visit RAK for the weekend, what would you recommend?
Lebanon is liberal and this is the most im-
historic palace with a unique collection of
fertile agricultural plains, the desert and the
The museums and heritage villages are the
portant appeal of this destination.
impressive mosaics or should go on a ski
mountains. Each of these environments has
popular venues, especially the National Mu-
given rise to different lifestyles: the traders,
seum of Ras Al Khaimah and archaeological
contemporary art and stretches to music,
tasting of local specialities, such as the
fishermen and pearl divers of the coast, the
places such as Shemal town, Sheba palace,
cuisine, society, media, cinema, theatre,
Lebanese ‘fattouche’ or ‘makhlouta’, and
date palm farmers of the plains, the Bedouin
Dhayah fort and Jazirat Al Hamra.
fashion, literature and architecture.
the enjoyment of the melodies of oriental
of the desert and the Shihuh and Habus tribes of the mountains. All of these groups
Also, do not miss the annual Awafi festival at Awafi desert (every January).
The cultural prism emanates from
With a history that goes back millennia, Beirut spreads the ingredients of new
On the last day, a tourist should visit a
tour. This should be followed by a special
lyrics before heading back with a lot of fascinating memories.
cyprus - a cultural melting pot WHAT TO LOOK OUT FOR: The ‘island of love’, Cyprus, boasts an attractive portfolio of heritage to satisfy MENA visitors in search of incomparable cultural immersion, according to administrative officer and guide, Cyprus Tourism Organisation, Katie Economidou.
Museum in Nicosia on the history of Nicosia, Loukia and
Street, in Limassol on 28 October Street, and in Larnaca in
Michalakis Zambelas Museum in Kaimakli that holds a
Evropis Street.
contemporary collection of Cypriot artists, as well as the Museums of the Pancyprian Gymnasium in the area of the
10 UNESCO churches The Churches with their unique
Archbishopric Square that hold antiquities, Byzantine and
architecture and frescoes declared as world heritage
Medieval exhibits but also objects from the Gymnasium
monuments by UNESCO, are associated with the histori-
that was founded in 1812.
cal, architectural and Byzantine art heritage of Cyprus and the world. One can admire the hand painted frescoes
Galleries The A.G. Leventis Gallery in Nicosia and the
of different periods of religious art from early Byzantine
Contemporary Art Gallery of Nicosia that holds collections
(Komnenian art) to late Byzantine (Palaeologian art).
Archaeological museums in Nicosia, Larnaca, Limas-
of Cypriot artists of the 19th and 20th centuries. Also the
sol, Paphos and Polis Chrysochous.
Carob Mill in Limassol at the Lanitis Centre holds periodic
Important cultural activities include:
exhibitions from museums and galleries from abroad and
The Religious Routes, related to places of religious wor-
organises local art and science exhibitions.
ship on the island.
Bank of Cyprus Museum in the Phaneromeni area of Nico-
Municipal Art Centres exist in all towns. They
worship of the mythical Aphrodite, goddess of love.
sia and the Pierides Museum in Larnaca.
have their own permanent collections and exhibitions as
There are also small local museums in villages and towns such as Dhali, in archaeological sites such as the Limassol Castle, as well as private collections such as the
Local museums include the Leventeion Municipal
The Aphrodite Cultural Route that connects places of
well as periodical ones throughout the year. In Nicosia it is
Cuisine Look out for traditional restaurants and taverns
housed in the Old Power Station, in Paphos in Gladstone
in villages in the mountains and in coastal areas.
32 February 2015
ttgmena.com
ANALYSIS CRUISING
waves of discovery As the cruising industry begins to anchor its position in the Middle East, key industry players are eagerly gravitating towards the region, as Natalie Hami discovers
perpetually in motion
Moving with the times Managing director, GSA Crystal Cruises, Daniel Essex
our guests, we have added new itineraries for 2015. Listening to guest feedback, we have added more overnights (29 cities in all) to give our guests more time
Crystal Cruises are proud to have always
to enjoy marquee cities including: St.
moved with the times and more importantly,
Petersburg, Istanbul and more.
listen to the needs and wishes of our guests.
Technology: Most of the Celebrity
The modern cruiser is looking for service with-
ships offer WiFi connectivity throughout,
out compromise, an informal yet elegant ambi-
at a nominal fee. Celebrity iLounge is
ence and a relaxed slower pace of life when
Celebrity's chic, new approach to the
they travel. To meet these needs, we have in-
Internet lounge that is also the first au-
troduced a number of changes over the last 18
thorised Apple specialist at Sea. In the
months. On most cruises, shore excursions de-
iLounge, you will find state-of-the-art
part very early in the morning so we introduced
Cruising is one of the fastest growing
MacBook Pros and iMacs where you can
our late risers excursion programme.
holiday sectors and the trends keep
take a class, check your email, surf the
changing. The exciting cruising trend
web or print a boarding pass.
CEO, Travel Matrix (representing Celebrity Cruises), Lakshmi Durai
that we can expect for 2015 is in two key
MENA appeal: The new infrastruc-
areas: the exciting destinations and the
ture under development across the UAE,
enhanced technology.
unique cultural attractions in Oman [and
Destination: As Celebrity Cruises
MENA forecast Cruise manager, dnata Gulf Ventures, Jasem Zaiton
more] presents a great opportunity for
continues to enhance the kinds of desti-
the cruise industry to consider these
nation experiences that are provided to
destinations.
We are forecasting growth for the Arabian gulf region with four ‘mega ships’ calling over the winter season from October all the way to May
Seafaring luxuries aboard
2015: Costa, AIDA, TUI and MSC are the main contributors to this growth. dnata, the destination management specialist in the Cruise Arabia region, is experiencing a
ing economy and increased consumer
growing trend of premium shore excursions and
confidence, as well as an increase in the
ground handling services in particular to Costa
consumer’s search for active vacations
and AIDA with four ships. dnata is strongly pro-
with fun excursions.
moting the Cruise Arabia itinerary particularly for luxury and discovery ships.
For the MENA region, we expect a recognised increase of cruising industry awareness and growth in the number of passengers attracted to modern and technologically advanced ships more
Sophisticated demands For and on behalf of Holland America Line (HAL), general manager, Discover the World (sales and marketing representatives for HAL), Rosemary McNulty-Sharpe
than the traditional ones. Royal Caribbean International has aligned to these trends by introducing the world’s first smart and most luxuri-
Principle and managing director, Safeen Tourism, international representative – Middle East, Royal Caribbean International Cruise Line and Azamara, Abdulaziz Aloshban
ous modern ships in the world: The Quantum Class Ships. Recently launched in October 2014, Quantum of the Seas
HAL called in to the region four times last year
and Anthem of the Seas, to be launched
with port calls to Dubai, Abu Dhabi, Muscat and
in April 2015.
Salalah and this will increase to over 20 port calls in 2015, including several ports in the
The MENA region is now cruisefriendly after the recently built cruise
UAE, Oman, Egypt and in addition to entering
Globally, we expect to have a rebound in
terminals such as Port Rashid Cruise
and exiting the Suez Canal.
luxury cruising (luxury category ships,
Terminal in Dubai which can accommo-
onboard upgrades) based on an improv-
date over 500,000 passengers yearly. February 2015
In 2015, HAL will continue to offer popular itineraries. ttgmena.com
33
PEOPLE ON THE MOVE SHADI KASSEM
INTERNATIONAL BRAND MANAGER
Crowne Plaza Doha – The
Shadi Kassem has been ap-
Following more than eight
Business Park has welcomed
pointed as the director of sales
years at TTG MENA, Tony
Eunice Fernando as its new PR
and marketing of Crowne Plaza
Fields has joined TTG Media,
manager.
Doha – The Business Park.
the mother company of the
Leading and developing the
In his new role Kassem will be
global TTG franchises, as
hotel’s marketing and com-
responsible for steering the
international brand manager,
munications team across PR,
sales and marketing activities
marketing and partnership
including business develop-
development, Fernando aims
ment and partnerships, sales
to increase brand awareness.
execution, marketing and com-
Before coming to Qatar, Fer-
munications, as well as media
nando was with Crowne Plaza
strategies with a focus on bot-
Bangkok Lumpini Park.
tom line performance.
based in the UK. Fields will work to reinforce and unite corporate identity for the TTG global partners, strengthening the group’s leading position in the travel trade media arena.
INTERCONTINENTAL JORDAN
DIRECTOR OF SALES AND MARKETING
PR MANAGER
HELEN VAN WENGEN
TONY FIELDS
TTG MEDIA
CROWNE PLAZA DOHA – THE BUSINESS PARK
EUNICE FERNANDO
DIRECTOR OF SALES AND MARKETING InterContinental Hotels Group is pleased to announce Helen van Wengen as the new director of sales and marketing for InterContinental Jordan. With experience in various regions including Europe, the Middle East and Asia, van Wengen hopes to set objectives, strategies and tactics so that success and overall goals are achieved by her team.
If you have recently been promoted or appointed key staff, please visit our website...
that Chris Christou has been promoted to the position of
TTG MENA
general manager here at TTG
MENA. Prior to his new post, he served as operations manager. A man of many skills, Christou has worked hard on bolstering and fine-tuning the TTG MENA database, enhancing communications within and outside of the company, and dramatically increasing readership over the years.
hotel manager Balan Paravantavida has assumed the position of hotel manager at JW Marriott Marquis Dubai. Previously, Paravantavida served as the general manager of JW Marriott Hotel Aerocity, New Delhi. With more than three decades of experience in handling preopenings, conversions and takeovers, Paravantavida brings in strong operational knowledge spanning business, luxury conventions and resort properties.
34 February 2015
GENERAL MANAGER Imad Zaboura has taken over the helm as the new general manager at Al Manshar Rotana in Kuwait. With over 30 years of hospitality experience, Zaboura has also worked as the general manager of Le Royal Hotel – Jordan, Petra Marriott Hotel, Jeddah Marriott Hotel and Courtyard by Marriott Riyadh. Zaboura is fluent in English and Arabic.
ttgmena.com
MINI JOSHI
RAMADA DOWNTOWN DUBAI
We are thrilled to announce
IMAD ZABOURA
AL MANSHAR ROTANA
general manager
BALAN PARAVANTAVIDA
JW MARRIOTT MARQUIS DUBAI
CHRIS CHRISTOU
DIRECTOR OF SALES AND MARKETING Ramada Downtown Dubai has named Mini Joshi as its new director of sales and marketing. Joshi’s main task is to lead the team, from concept to execution of various strategies that will drive profit and optimise hotel revenue. She will direct the business development team in generating leads and reinforce existing ties with the hotel’s key partners.
PICTURE PERFECT
A visual tour of recent events in the region for more news visit: www.ttgmena.com
Grand Hyatt Doha To the rhythm of a disco beat, Grand Hyatt Doha ushers in the New Year with an exclusive performance from diva, Kym Mazelle.
InterContinental Hotels Group (IHG) Ready for a day of sisterly competition, InterContinental Doha, InterContinental Doha the City and Crowne Plaza Doha-The Business Park gather for the third annual ‘IHG Sportsfest’.
Dubai Shopping Festival UAE residents and visitors enjoy entertainment at The Beach opposite JBR, marking the 20th anniversary of the Dubai Shopping Festival celebrations.
Dubai’s Department of Tourism and Commerce Marketing Dubai welcomes the largest ever tourism industry Mega Fam trip from India.
Abu Dhabi Golf Club A rising prodigy of the golfing world, Matteo Manassero samples the unique night golf setting of Abu Dhabi Golf Club. 36 February 2015
Qatar Airways Signalling a new chapter in aviation history, Qatar Airways welcomes its first A350 XWB aircraft, as global launch customer. ttgmena.com
SOCIAL HUB Our Team General Manager Chris Christou CChristou@ttgmena.com D: +357 24 803003
SOCIAL MEDIA HIGHLIGHTS Social media is a wonderful and useful tool of our time, and keeping up-to-date on the latest news of prominent travel and tourism entities spanning the globe has never been easier. At the click of a simple button we are now able to travel around the world! Here are some of our favourite posts of the month.
DIRECTOR OF COMMUNICATIONS Alexandra North ANorth@ttgmena.com D: +357 24 803071
William Warwick This week, I am cooking a Trout Ceviche with the Chef Yannick! Let's start — at Warwick Hotel Dubai
SENIOR Media Reporter Natalie Hami Media Reporter Panayiotis Markides
Gulf Air It’s #SmileSunday brought to you by one of our future Captains!
DIGITAL CONTENT CREATOR Tatiana Tsierkezou Luxury Content Specialist Emily Millett Creative Director TTG MENA Publishing Edward Beales SENIOR Designer Maggie Bdjian E-Commerce Manager Panayiotis Philippou PPhilippou@ttgmena.com D: +357 24 803008
Shangri-La Hotels and Resorts What would be the first thing you would do if you were right here, right now? - at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
E-Commerce EXECUTIVE Marina Drakou Mdrakou@ttgmena.com D: +357 24 803077 Account Managers Helen Moss Hmoss@ttgmena.com D: +357 24 803074 Marianne Shokry MShokry@ttgmena.com D: +357 24 803012 Maiju Vaananen MVaananen@ttgmena.com D: +357 24 803010 Charlotte Moreton Dolman Cmoretondolman@ttgmena.com D: +357 24 803014 Elaine Hockley EHockley@ttgmena.com D: +357 24 803011 Chief Financial Officer Costas Miaoulis CMiaoulis@ttgmena.com D: +357 24 803002 Accounts Executive Vasilis Eracleous VEracleous@ttgmena.com D: +357 24 803026 CREDIT CONTROL Stala Antoniades SAntoniades@ttgmena.com D: +357 24 803015 Headquarters Nietzsche Street, Ria Court 9, 1ST Floor 6028 Larnaca, Cyprus Tel: +357-24 803000 Fax: +357-24 803060 Email: INFO@ttgmena.com Website: www.ttgmena.com Thailand Representative Public Major Media Ltd, Janya Limmanee Janya.Limmanee@publicitas.com Tel: 662 651 9273 Japan Representative Pacific Business Inc, Hiroko Kujime Kujime-pbi@gol.com Tel: 81 33661 6138 TTG Worldwide Titles* TTG Asia TTG Balkans TTG China TTG Czech Republic TTG Hungary TTG Italia TTG India TTG Nordic TTG Poland TTG Russia TTG Media * For information on these publications, please contact us at: INFO@ttgmena.com TTG MENA is part of the CADS Group
Panayiotis Markides @TTGPana Christmas in #SouthAfrica - my view from the amazing #Drakensburg mountains!
Cyprus Airports @CyprusAeropolis Good morning from #larnaka #airport with a view of the control tower on this beautiful morning #weatherwednesday
Rixos SharmElSheikh @RixosSharm 2nd of our luxurious 5* Resort of Rixos Seagate Sharm opening soon in Sharm El Sheikh/Egypt
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NEXT MARCH ISSUE • DESTINATION Abu Dhabi • UPDATE TURKEY • ON LOCATION switzerland • SPOTLIGHT hong kong • FOCUS ON EGYPT • AWARENESS INCENTIVES • ANALYSIS MCE TECHNOLOGY February 2015
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