BRACKENFELL
B u r g e r E-pos: tyger@dieburger.com
Woensdag 16 Mei 2012
Tel: 021 910 6500
Faks: 021 910 6501
) City scores in satisfaction survey
CT service thumbsup DESIREÉ RORKE
Residents from Brackenfell, Kraaifontein and Durbanville are said to be the happiest with services rendered by the City of Cape Town. This is indicated by the most recent community satisfaction survey conducted by the city – the results were released in May. This survey has been conducted since 2008, and measures the perception of residents toward service delivery, on a scale of poor, fair, good, very good or excellent. “The perception survey measures in which areas the city is doing well so that we can continue our performance, and where possible, enhance levels of service delivery. It also measures areas in which the city can improve. The information that the survey provides is invaluable as it assists us to strategically identify and work to meet the needs of all our citizens,” says mayco member for corporate services, Demitri Qually. The survey was conducted by TNS, to according to Qually, ensure scientific correctness and include a representative sample across the city. Three thousand face-to-face interviews were conducted with residents and 700 telephonic interviews with businesses in the city. It also included five focus groups with residents to probe and investigate issues in depth. Eighty percent of the residents in the northern district, which includes Brackenfell, Kraaifontein and Durbanville, rated the city’s overall performance as good, very good, or excellent. This was a slight dip from last year’s 84 percent in the same area. The western districts of Milnerton, Ta-
ble View and Melkbosstrand reflected a 67 percent satisfaction, followed by the southern district with 65 percent. Bellville and Boston as part of the Tygerberg district scored 62 percent, and residents of Mitchells Plain, who are less satisfied, 56 percent. According to Qually these overall performance trends over the last five years have been positive and represent a general upward trend in residents’ satisfaction. Overall, 63 percent of residents in the whole of Cape Town rated its performance good, up from 62 percent last year, 57 percent in 2009/2010, 54 percent in 2008/2009 and 50 percent in 2007/2008. He added: “In terms of residents’ and business’ interaction with the city, most scores have shown significant increases both in the short- and long-term. It is also pleasing to note that perceptions of the mayor and of senior city management in dealing with city issues have improved.” Eighty four percent of businesses said that overall, the City of Cape Town’s performance was good, very good or excellent – up from 80 percent in 2010/11. The survey furthermore indicated that essential services remain a relative area of strength for the city overall, particularly water provision, sewerage and sanitation as well as refuse collection. Areas in need of improvement include roads, civic halls, and health services. “Health is a key concern for the city. Scores remain average to low especially waiting times at clinics. Public transport scores have dipped as have town planning and tourism,” he said. “Law enforcement scores have improved overall both in the long-term and in the past year. Illegal dumping, illegal land settlement and noise have again been identified as being important to residents.”
Pretty as a peacock
This weekend, the Grand Arena was the place to be for those who love muscles, colour, music, muscles, masks and muscles. There were also plenty of muscles on show – muscles one didn’t even know existed! The 11h Mr & Ms Fitness SA Pageant, with the theme ‘Masks’, was once again a roaring success. Here is contestant Sonnette Ehlers. Read more on page 14. Photo: Carina Roux
Prices valid Wed. 16 May - Mon 21 May 2012
SHOP 56, BRACKENFELL CENTRE, WILLIAM DABB ST. BRACKENFELL COCKTAIL TOMATOES
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POTATOES SML 7kg
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