Student Advice Centre

STUDENT ADVICE CENTRE

OTHER USEFUL Services

A Guide

C-CARD

The Student Advice Centre is a free condom Pickup Point for students registered onto the C-Card scheme. For more information go to: www.ccardnottingham.co.uk

TO OUR SERVICE

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NIGHTLINE

Run by students for students, Nightline is an anonymous listening and information service.

Students can call, email, or instant message one of the friendly volunteers in confidence, from 7pm – 8am every night during term-time. t: 0115 951 4985 (14985 internal) e: nightlineanon@nottingham.ac.uk w: www.nottinghamnightline.co.uk

SAC Student Advice Centre B Floor, Portland Building, University Park, Nottingham NG7 2RD t: 0115 846 8730 (68730 internal) e: student-advice-centre@nottingham.ac.uk centre w: su.nottingham.ac.uk/advice/student-advice: @UoNSU_Advice

STUDENT ADVICE CENTRE The Student Advice Centre provides a free and impartial advice and information service to all University of Nottingham students. We can also provide prospective students with information, and advise former students (as long as your query directly relates to your time as a student at the University).

Independent of the University, the Student Advice Centre team is made up of permanent members of staff employed by the Students’ Union.

We adhere to a Code of Practice, which shapes the way we work. Our service is completely confidential to students seeking advice. We would not disclose any details of your visit to the Centre, or even the fact you have contacted the Centre, to anyone without your consent (unless there is a risk of harm to you or others). The main areas we provide help and support in are outlined in this leaflet.

EDUCATION Advice Our Education Advisers can provide you with support and advice on a wide range of issues including: • • • •

Academic Appeals Course Progression Academic Offences Complaints

• Fitness to Practice • Disciplinary Matters

As well as providing advice on the above matters, our Education Advisers can accompany you to University meetings and hearings. We will help you make the best representations you can regarding your ‘case’, and ensure you follow correct University procedures.

WELFARE Advice Our Welfare Advisers can provide you with support and advice on a wide range of issues including: MONEY ADVICE – advice on issues such as all types of student funding, tuition fees, debt and budgeting, welfare benefits and tax credits.

WHERE CAN I FIND THE STUDENT ADVICE CENTRE?

The Student Advice Centre is based in the Portland Building on University Park.

If you are based outside Nottingham and can’t come to the centre you can still access the service by telephone or email. We can also arrange appointments with you, and attend meetings/hearings with you, at other campuses.

HOW CAN YOU MAKE AN APPOINTMENT WITH AN ADVISER?

Appointments (including telephone appointments) can be made by: • Calling into the Student Advice Centre • Telephoning 0115 846 8730 (there is an answerphone outside of office hours) • Emailing student-advice-centre@ nottingham.ac.uk

WHAT ARE THE STUDENT ADVICE CENTRE OPENING HOURS?

We are open: Monday 9.00am - 4.30pm

HOUSING ADVICE – advice on issues such as rights and responsibilities, contracts, disrepair and housing conditions, tenancy deposits, council tax and bills. We can also check over housing contracts before you sign.

Wednesday 10.30am - 5.00pm (Vacations 9.00am - 4.30pm)

OTHER – work, tax, consumer etc.

Thursday 9.00am - 4.30pm

Tuesday 9.00am - 4.30pm

Friday 9.00am - 4.30pm