NOVEMBER 2024
LATEST
TRENDS FROM THE
GREAT AMERICAN BEER FESTIVAL
Lotte Peplow, Brewers Association’s American Craft Beer Ambassador for Europe, dives into the latest American craft beer trends from the new-look Great American Beer Festival
As trends go, what starts in America tends to ripple across the world and craft beer is a good example with the best place to find them being the new-look Great American Beer Festival (GABF), the largest public tasting event in America.
Organised by the Brewers Association, the not-for-profit trade association for small and independent American craft brewers, the 42nd GABF took place recently in Denver, Colorado and drew approximately 40,000 people to sample 2,500 beverages from 600+ breweries, cideries, distillers and other beverage producers.
This year’s Festival brought a fresh and exciting new vibe with themed experiential sections designed to offer immersive experiences, specialised beverages, and engaging entertainment.
CRAFT BEER RE-IMAGINED
Yet beer remained the star of the show. The GABF competition took place in the lead-up to the Festival and providing a good barometer of American craft beer trends. In total, 8,836 beers and 233 cider entries were judged across 102 beer categories and five new cider categories, all evaluated by 285 beer experts. The competition was made possible thanks to more than 250 volunteers who facilitated the multi-step judging process over seven days in three phases. In total, 326 medals were awarded to 273 breweries.
The top five most-entered style category winners included:
• Juicy/Hazy IPA (349 entries)
• West Coast IPA (292 entries)
• American-style IPA (217 entries)
• Dortmunder or German-style Oktoberfest (210 entries)
• German Style Marzen (195 entries)
Trends - IPA Dominates
There are two trends within craft beer styles that are growing the fastest right now:
• IPA in its many iterations continues to lead the American craft brewing landscape, now accounting for 46% of the $29 billion craft beer industry, up from 30% in 2017. Hop forward beers like American IPA, juicy/hazy IPA, and Imperial IPA saw the strongest market share gains in 2023.
• Lighter styles, like American lager, wheat ale, and pilsner are also gaining traction, showing growth at both ends of the ABV spectrum.
Overall, growth is coming from both high and low ABV styles while mid-range ABV beers face more challenges.
There was a myriad of IPAs at the Festival but a good rule of thumb was to focus on award-winning breweries that produce world-class examples of the style such as Breakside Brewery, Reuben’s Brews or Sierra Nevada Brewing Co. While most certainly not an IPA, Allagash White, the classic Belgian Witbier, won gold again and is available in many export markets.
How High Can You Go...
Topping the bill for extreme offerings was Sam Adams Utopias, boasting an impressive 28% ABV. This rare, biannual, boundary blending, barrel aged masterpiece drew the longest lines at the Festival. Other popular examples included Revolution Brewing’s DBVSOD (Double Barrel Very Special Old Deth) at 17%, a double barrel aged imperial oatmeal stout; Fremont Brewing Company’s Rusty Nail, a Bourbon barrel aged imperial stout infused with liquorice and cinnamon bark, coming in at 14.5%; and Firestone Walker’s Bendy Foldies, a 14% double oaked ale with red foxy vanilla beans and toasted pistachios.
...Or How Low?
Lager and lighter styles are having their moment in the spotlight and there were plenty of excellent examples at the Festival. Deschutes Brewery’s Fresh Hop King Crispy is a German-style pilsner which medalled in the latest competition, while Uinta Brewing Co’s Was Angeles, a 5% cream ale proudly took home a gold medal!
‘Beyond Beer’
After indulging in a plethora of hop-forward IPAs and/or highstrength barrel-aged beers, it was refreshing to cleanse the palate and explore something new with an easy-drinking nonbeer beverage such as a hard tea from Upslope Brewing Co or a hard lemonade from Denver Beer Co. Both beverages made their debut at the Festival this year, demonstrating the innovation and creativity that American craft breweries are embracing to remain competitive in an everevolving market.
Low and No-Alcohol
Another strategy for navigating GABF was to seek out unique alcohol-free options. Athletic Brewing Co., a high-profile brand available in many international markets, picked up two medals at the GABF competition, making it an excellent choice, and Fremont Brewing won gold in the amber to dark non-alcohol category. The low and no-alcohol beer segment is still small but is rapidly expanding within the American craft brewing market.
The Weird, Wacky and Wonderful
For the adventurist, the Festival presented a cornucopia of experimental concoctions, notably, 903 Brewers’ Zesty Ranch Taco, a 6% cream ale, that delivered the savoury umami experience of eating a taco in liquid form! A festival favourite overseas, Destihl Brewery’s Dill Pickle Sour offered a distinctive flavour experience, while Denver Beer Co.’s intriguing Fennel Rye ale took home a gold medal at the competition.
American craft beer is available from select national wholesalers for the trade and on-line retailers such as Athletic Brewing, Sierra Nevada shop, Beer Merchants. com, Beers of America or watch out for pre-orders of American craft beer on Cave Direct
The Brewers Association publishes a wealth of resources to understand and enjoy craft beer, downloadable free of charge from www.brewersassociation.org
La Bottega and Palatino Announce Strategic Partnership to Elevate Luxury Hospitality
Two industry leaders combine forces to deliver unmatched excellence in guest
La Bottega and Palatino, renowned for crafting exceptional hospitality experiences, are thrilled to announce a transformative partnership, combining their strengths to solidify their market position and drive new growth and innovation.
This strategic alliance merges two powerhouses to deliver an integrated service to luxury hotels worldwide. By combining their extensive resources, expertise, and global reach, La Bottega and Palatino will offer a comprehensive suite of services, including consulting, design, styling, and the production of luxury OS&E and cosmetics. While each company will retain its unique brand identity and DNA, their collaboration will bolster global distribution and create a robust, unified brand portfolio.
Collectively, these hospitality leaders have partnered with renowned luxury and lifestyle hotel brands such as Mandarin Oriental, Bulgari Hotels & Resorts, Rosewood, Four Seasons, Raffles, Peninsula, Ritz Carlton, Jumeirah, Capella, One & Only. With their combined expertise, they are set to amplify their influence and drive ongoing innovation in the luxury sector.
This partnership streamlines client processes by providing a single, trusted source for all luxury needs. With nearly
1,000 professionals and a combined turnover of $250 million, this alliance is positioned to establish new industry standards and elevate the luxury hospitality experience.
“We’re thrilled to join forces with La Bottega,” said Bastien Le Coz, Co-founder of Palatino. “Together, we can leverage our collective strengths to offer an integrated solution that meets the highest standards of luxury.”
Gabriella Zavatti echoed this sentiment, stating, “The partnership between the La Bottega and Palatino is highly synergistic. By leveraging each other’s strengths and connections, we are crafting innovative solutions that benefit both companies collectively.”
Tommaso Pacini, CEO of La Bottega, stated, “Palatino shares our creative spirit along with a unified vision to enhance in-room hotel experiences. By combining our expertise and resources, we reinforce our commitment to delivering exceptional guest experiences that leave a lasting impression.”
As La Bottega and Palatino unite, they are committed to continuing their tradition of innovation & sustainability, setting new benchmarks for luxury and client satisfaction.
About Palatino
Founded in 2015 by Bastien Le Coz, Gabriella Zavatti, and Olivier Vu, Palatino Hospitality is a global leader in luxury hospitality. Beyond its core OS&E offerings, the company excels in consulting, design, and luxury object curation, contributing to the successful openings of renowned hotels such as One&Only One Za’abeel, Bulgari Roma, Regent Santa Monica and refurbishments such as the Mandarin Oriental Emirates Palace, the iconic Four Seasons George V in Paris and the Carlton Cannes. With 300 professionals across eight countries, Palatino upholds a strong commitment to sustainability and excellence.
About La Bottega
With over 40 years of experience, La Bottega is a premier designer and manufacturer of luxury hotel cosmetics and essentials. Operating globally through ten regional head offices, La Bottega serves approximately 7,000 hotels worldwide. The brand is renowned for its Italian heritage and holds prestigious partnerships with top international hotels, perfumery, fashion, and skincare brands, including Santa Maria Novella, Diptyque, Votary, Natura Bissé, Grown Alchemist, DS & Durga, Etro and Malin+Goetz. They also crafted bespoke projects for esteemed hotels such as J.K. Place, Faena Hotel, and The Mark Hotel.
THE SIGNATURE LEVEL AT GRAND PALLADIUM HAMILTON RESORT JAMAICA
LEVEL TO LAUNCH PALLADIUM LADY RESORT & SPA IN
The Signature Level will allow guests to enjoy exclusive access to private pools and lounge areas, enhanced in-room amenities, and VIP experiences including spa discounts and priority dining reservations
Grand Palladium Lady Hamilton Resort & Spa will unveil The Signature Level, a new premium offering set to upgrade travel to Jamaica, on 1st November, 2024. The launch of this exclusive elevated allinclusive programme, which can be found across various other Palladium Hotel Group properties, offers travellers a curated experience, featuring exceptional service, upscale amenities, and personalised benefits.
The Signature Level is now open for bookings, inviting guests to enhance their stay with a curated selection of bespoke experiences, including a private check-in lounge and pool concierge. Designed to set a new standard of hospitality, The Signature Level sees premium comfort meet unparalleled service and exclusivity.
The programme – currently available at Grand Palladium Imbassaí Resort & Spa (Brazil), TRS Ibiza Hotel (Spain) and Grand Palladium Sicilia Resort & Spa (Italy) – was created with the aim of offering guests a range of premium benefits to elevate their stays to an even more premium level.
Key Features of The Signature Level
• Exclusive Access: Guests staying at The Signature Level will receive exclusive wristbands upon arrival in the private check-in lounge, allowing them to enjoy access to a dedicated swimming pool with waiter service and pool concierge, as well as speciality coffees, premium beverages, and snacks. Additional perks include exclusive access to The Coral Beach and The Coral Pool and Bar.
• Enhanced In-Room Amenities: There are three room categories within The Signature Level: The Signature Level Bungalow, The Signature Level Junior Suite and The Signature Level Suite. Situated in a select area of the resort, they will be stocked with L’Occitane products, a premium minibar, and will include evening turn-down services, as well as one complimentary laundry service per stay.
• Additional Experiences: Guests will benefit from exclusive guest services from 8am to 11pm, including priority reservations at the resort’s à-la-carte restaurants and complimentary access to Bingo shows with a minimum 3-night stay. Additional perks include access to the hydrotherapy circuit at Zentropia Palladium Spa & Wellness with a 25% discount on spa services, 15% off the wine and sparkling wine menus, and 20% off babysitting services.
“We are thrilled to introduce The Signature Level at Grand Palladium Lady Hamilton Resort & Spa, marking a new chapter in premium travel. Our goal is to provide guests with an unparalleled experience that combines personalised service with exclusive amenities & benefits. This offering not only elevates the travel experience for our guests, but also allows travel agents and professionals to expand their portfolio, providing them with the opportunity to offer something truly unique and tailored to the needs of discerning travellers. We look forward to welcoming guests to enjoy this elevated level of comfort,” says Zoe Lara, Regional Sales & Senior Marketing Director for the Americas.
Strategic Positioning
The Signature Level boosts the upscale appeal of Grand Palladium Hotels & Resorts in Jamaica, an extensive complex formed by Grand Palladium Jamaica Resort & Spa and Grand Palladium Lady Hamilton Resort & Spa. Although The Signature Level is unique to Lady Hamilton, both resorts provide a comprehensive high-end experience on Montego Bay’s beautiful shores, perfect for travellers seeking relaxation or adventure.
Both resorts are strategically located between Lucea and Montego Bay, key tourist hubs in Jamaica. They offer a broad selection of international dining options including Asian, Italian, and Mediterranean cuisines, alongside authentic Jamaican specialities like jerk chicken and fried plantain. Guests can participate in a variety of activities such as local cultural excursions, water sports (snorkelling, kayaking, windsurfing, paddleboarding), and vibrant inhouse entertainment options, including live shows, dance performances, and themed parties for all ages. The diverse range of offerings make these resorts an attractive choice for travellers seeking well-rounded holiday experiences.
Forecasting a shift in retailer priorities
Retail sales are typically used as an indicator of economic growth. An increase in retail sales signifies an expanding economy with an increased appetite for consumer spending, where the inverse signals the opposite.
In the modern-day consumer market, however, it’s not that simple anymore. According to statistics released by the Insolvency Service in the 12 months leading to June 2024, just shy of 4,000 businesses within the wholesale and retail trade sector became insolvent, second in volume only to the construction sector.
Considering the UK is home to over 300,000 retailers1, the percentage may not seem particularly high. The problem is more the brands that are disappearing from the High Street like Ted Baker and the Body Shop that recently entered administration, and the pressure on businesses like Boots, Costa and Clinton Cards who have been forced to close significant numbers of their stores to balance the books. While it is the larger, more highprofile retailers that capture the headlines, real pain is also being felt among the hundreds of smaller, lesser-known retailers who fail and who often have less financial headroom to turn their businesses around.
Adapting to a ‘new’ normal
Perhaps the number of businesses that fail does not signal the demise of retail in its entirety, as is often reported, but rather a realignment as consumers turn to a more technologically advanced world where shopping is at the convenience of their fingertips. This is evidenced by an increasing volume of retailers turning to host their stores online or via social media platforms. Even the supermarkets have created online versions of themselves, and embraced the digital revolution, with Tesco’s whoosh, Ocado Zoom and even food delivery giants Deliveroo and Just Eat providing fast and exclusive grocery delivery services.
The acceleration of online services is almost all a result of the COVID-19 pandemic, following the closure of all non-essential physical sites as a result of Government-ordered lockdowns. Many retailers were obliged to reinvent their digital presence. In fact, in 2019 online sales comprised around 20% of all retail sales in the UK, before rising to a record high of 37% in February 20212. Whilst this figure has generally fallen since then, internet retailing remains above pre-pandemic levels.
The relative ease and low costs associated with hosting e-commerce platforms and marketing them with free social media platforms like Facebook, Instagram and TikTok has played a part in its rise. According to the ECDB, the UK is the third largest market for e-commerce globally3, with 2023 seeing a record 67,186 new businesses being registered, a jump of 57% on the previous year4
For most retailers, transitioning from a physical site to an online platform, or combining the two, can help save money on overhead and rent in high demand, high footfall areas of towns and cities. Failing to adapt can be fatal, as evidenced by the troubles experienced by Sir Philip Green’s Arcadia Group, whose online-only competitor, ASOS, was quick to purchase Topshop and Topman from the ashes of Green’s empire and further capitalise on the market for lower-end or fast fashion products.
Author: Stephen Goderski, Partner at PKF Littlejohn Advisory
However, this is not to say that all online retailers succeed. In fact, of the 35,589 e-commerce businesses created in 2020, only 36% remain5. Of those created as recently as 2022, only 56% remain active just two years later6.
With great popularity comes greater competition, and businesses must be agile in their approach to servicing paying customers. Financial incentives or discounts may increase sales volumes, but at a reduced margin. In the context of a cost-ofliving crisis, however, offering incentives may result in returning and happy customers. Doing so may be a more achievable ask for larger retailers however, who will likely have larger cash reserves to play with than independent or SME retailers.
This is particularly true because of the pandemic, wherein most businesses depleted their cash reserves and loaded their ledgers with increasingly unaffordable debts. Although interest rates are falling, they are falling more slowly than expected and more retailers are becoming insolvent or being taken to the edge The solution to remedy these financial pressures may well be found through entering into a formal restructuring process.
Structuring a new future
The retail market is undergoing a period of significant change. This change is being felt at all levels of the sector too, with retailers both big and small struggling to adapt to a new normal.
Entering into a restructuring process can address barriers to growth, reduce costs, and free up funds to adapt a business to a dynamic and evolving retail market. For larger organisations, the process can also facilitate mergers and acquisitions, resolve shareholder disputes, or address shifts in business priorities.
Anticipating challenging times ahead and seeking advice from a restructuring professional early on can provide a broader range of options. This proactive approach helps bring businesses back on track, preparing them for future trading and ambitious growth in the retail sector. By structuring the retail market for the future, businesses can remain competitive and ready to seize new opportunities.
Technological advancements and changing consumer behaviours require businesses to remain agile. Embracing innovations such as e-commerce, omnichannel strategies, and sustainable practices will be crucial for future success. By proactively adapting to these shifts, businesses can not only survive but thrive in the future retail landscape.
[1] www.gov.uk/government/statistics/company-insolvency-statistics-july-2024/commentary-company-insolvency-statistics-july-2024
[2] www.commonslibrary.parliament.uk/research-briefings/sn06186/
[3] www.researchbriefings.files.parliament.uk/documents/SN06186/SN06186.pdf
[4] www.ecommercedb.com/markets/gb/all
[5] www.yourecommerceaccountant.co.uk/record-number-of-ecommerce-businesses-in-2024/
[6] www.yourecommerceaccountant.co.uk/record-number-of-ecommerce-businesses-in-2024/
EYE CATCHING LOUNGE FURNITURE
In Stock and ready to ship!
Kempsey Chair shown
Eden Furniture hold a number of ranges fully finished and available for immediate delivery.
In addition the chair frames such as the Worcester, Clifton, Broadheath, Bransford and Kempsey are held in the raw so can be stained and polished to our customers' requirements and delivered within 7 - 10 days.
Seat pads in a standard brown faux leather but can also be upholstered in customers own material.
Amanda Chair
Daisy Chair
Della Armchair
Mela Armchair
Clifton Chair
Kempsey Chair
WWorcester Chair
BBernice Chair
BBroadheath Chair
BBransford Chair
Rampur Distillery Launches Rampur Barrel Blush Single Malt Whisky
Rampur Distillery today launches its latest Indian Single Malt Whisky expression, Rampur Barrel Blush in the UK which will then be rolling out across Europe and the US later this month. Rampur Barrel Blush is matured in American Bourbon barrels before being finished in Australian Shiraz Wine Casks carefully selected by Master Distiller Anup Barik. Rampur Distillery is operated by Radico Khaitan Limited (RADICO.NS), which was established in 1943 and is one of India’s leading alcohol beverage companies
This premium single malt features a complex flavour profile, with the initial maturation in American Bourbon barrels imparting notes of vanilla, oak, and soft spices. The Australian Shiraz wine casks add a layer of ripe berries, dark fruit, and a subtle tannic touch, creating a balanced yet bold expression.
Mr. Sanjeev Banga, President of International Business at Radico Khaitan says, “As the whisky consumer market continues to evolve, the release of Rampur Barrel Blush not only highlights our commitment to innovation and excellence but also offers us the opportunity to present our craftsmanship to whisky enthusiasts worldwide.”
Mr. Kunal Madan, Vice President of International Business at Radico Khaitan adds, “We have poured our passion into this blend, meticulously experimenting with unique maturation techniques to create a whisky that authentically reflects our heritage. We have continued to push boundaries with the launch of Rampur Barrel Blush. The use of Australian Shiraz casks continues Rampur’s legacy of experimenting with different cask combinations and compliments Rampur’s characteristic of fruity and floral whisky.”
The launch event for Rampur Barrel Blush will be held at the recently opened Ambassadors Clubhouse in Mayfair owned by JKS Restaurants with a tasting of the range of Radico spirits including Jaisalmer Indian Craft Gins and the Rampur Indian Single Malt Whisky range.
Tasting notes:
Nose: Balanced aromas of tropical fruits and delicate floral notes intertwine with smooth malty tones and rich oaky undertones from double oak barrels. Subtle vanilla notes from American white oak harmonise with indulgent caramel, velvety toffee, and dried dark fruits, coupled with a spicy warmth from Australian wine barrels.
Palate: Elegantly sweet, this whisky showcases a delightful blend of fruity and spicy flavours. The subtle influence of Shiraz wine adds a robust body, creating a harmonious depth. Overall, the experience is tantalising, perfectly balancing richness and complexity.
Finish: Prolonged and indulgent, this whisky offers a generous finish that lingers beautifully on the palate, leaving a memorable and lasting impression.
RRP: £65 for 70cl. ABV: 45%
Launches Blush Indian
Be At One Set To Launch Chester Bar In Grade-I Listed Building
Be At One is excited to announce the grand opening of its first site in Chester on 15th November. Set to become a staple in Chester’s vibrant nightlife scene, the new cocktail bar promises its signature high-energy atmosphere in the celebrated ‘cocktail quarter’.
Renowned for its high-energy ice-throwing, light swinging and dancing-on-the-bar antics, Stonegate’s Be At One Chester will have a capacity of 200 guests. The new venue is the brand’s 41st site nationwide and the second opening of the year, following Liverpool Victoria’s opening in August.
The launch of Be At One Chester has created new job opportunities, with team members undergoing rigorous training through the infamous ‘Bartender Academy’. This
comprehensive program includes two weeks of classroom learning followed by practical, on-the-job training in Liverpool, Manchester, and Leeds.
Be At One Chester is set to become a key destination for cocktail enthusiasts and party goers alike. Located at 39-41 Watergate St, Chester CH1 2LB and is set to open its doors on 15th November.
www.beatone.co.uk/bars
Ferrero Foodservice Launches New Easy-to-Use Nutella® Format!
Ferrero Foodservice has launched a unique Nutella® 1kg Cartridge, encouraging chefs and bakers to get creative with their offerings that use the nation’s favourite spread.[i]
The latest innovation from Ferrero Foodservice will allow operators to pipe, top or fill a host of goods with a portion of Nutella®, from pancakes and waffles to croissants and eclairs. Filled with 1kg of Nutella®, the cartridge comes ready to use, with three nozzles making it a versatile and easy-to-use tool. The latest addition to the foodservice portfolio allows chefs, bakers and operators to get imaginative when decorating their baked goods.
Zareen Deboo, Foodservice Shopper Activation Manager, Ferrero UK & Ireland explains;
“The Nutella® Cartridge adds a new dimension to hotel, café and bakery offerings as it allows operators an easy way to incorporate Nutella® into their products and premium-ise their offering with quality ingredients, that taste delicious[ii]. Whether you’re a hotelier looking for ways to upgrade your breakfast menu, or you’re a bakery looking for a convenient easy-to-use product, this format is for you. It’s as simple as unscrew and use – perfect for busy kitchens! We can’t wait to see what operators think.”
The cartridge is also compatible with the hottest new tools in foodservice – the Nutella® Electronic Dispenser and the Nutella® Manual Dispenser. In fact, when paired with the innovative new dispensers, users are guaranteed less than
4% product waste[iii], helping them to profit from big brand power in more ways than one.
Deboo continues;
“The Nutella® cartridge is a real game-changer for foodservice! Not only is it an innovative standalone product, but it’s the dedicated SKU that works with our new Nutella® Dispensers. Operators can streamline their operation with the addition of these innovative and versatile products that work across a range of back-of-house needs, whilst answering consumer demand for delicious brands out of home.”
To support chefs and operators, Ferrero Foodservice has a selection of recipes to inspire your menu which highlight the versatility of the cartridge, and the new dispensers. These recipes can be found at www.ferrerofoodservice.com.
Ask your wholesaler or contact us to find your local Nutella® 1kg Cartridge stockists.
For more information and for the full range of Ferrero Foodservice products, including Nutella®, please visit www.ferrerofoodservice.com or call 0208 869 4000
RENOWNED ANTIGUAN HERMITAGE BAY RE-OPENS
EXTENSIVE RENOVATION
Hermitage Bay, the highly acclaimed, laid-back, luxury resort nestled on the rolling hillside of Antigua’s west coast, is set to open its doors again on November 1, 2024, following a multi-million dollar renovation project. Now under the ownership of international hotelier, Daniel Shamoon of Luxury Hotels Partners, the resort retains all the charm that established it as a Caribbean gem while offering inspired enhancements, including 30 fully redesigned guest villa suites, an increased number of private pools, refreshed spa and newly landscaped gardens. The guest experience has been reinvigorated with a new beach club concept and bar, and a host of captivating activities that align with the natural energy and rituals of the destination.
ANTIGUAN RESORT, RE-OPENS AFTER RENOVATION
Set on 140 acres of lush tropical gardens over-looking the turquoise waters of the Caribbean Sea, Hermitage Bay has retained all the authentic hallmarks that captivate its guests, whilst elevating the overall hospitality experience. The renovation was thoughtfully carried out by same team behind several of Shamoon’s other properties, including the famed Puente Romano Beach Resort in Marbella, Nobu Marbella and Nobu Marrakech. The design aesthetic perfectly captures the soul of the Caribbean, whilst blending in contemporary touches sought after by the modern traveller.
“For nearly 20 years, Hermitage Bay has rightfully earned its reputation as a true Caribbean jewel,” said Shamoon. “By closely collaborating with the expert team on the ground, this renovation allows us to restore the magic and the soul of Hermitage Bay whilst adding a modern touch and ensuring its future legacy as a world class destination to rival not only other luxury Caribbean resorts, but hotels all over the world. In addition to welcoming back many of its loyal guests, we are confident that Hermitage Bay will attract a new generation of seasoned travellers seeking a luxury lifestyle experience in one of the Caribbean’s most beautiful destinations.”
Hermitage Bay’s redesign honours the resort’s unique cove-ensconced setting and is guided by the blended principle of ‘Ubuntu’, or ‘I am because you are’ - reflecting the property’s vision to unite the energy of people and place. Rachel Browne, long time General Manager of Hermitage Bay, has worked closely with the project team conceptualise and bring the project to life.
“Hermitage Bay is a truly special and soulful resort,” said Browne. “Our exceptional staff, many of whom are Caribbean nationals, are dedicated to providing world class, warm and welcoming luxury hospitality. We are looking forward to welcoming both returning guests and new visitors to experience the renovated property and tap into the vibrant energy of Hermitage Bay.”
Hermitage Bay has also been recently inducted to the Small Luxury Hotels of the World, a collection of 570+ boutique hotels in over 90 countries that offer one-of-a-kind, secluded, and discrete accommodations with premium standards of luxury and guest wellbeing for the conscious and discerning traveller.
Hermitage Bay highlights include:
Re-designed villa suites: Each of the resort’s 30 villa suites have been thoughtfully redesigned with a focus on brightening interiors and maximising al-fresco living. The villa suites are either situated within the lush hillside or just steps from the beach, designed to provide complete privacy and immerse guests in their natural surroundings. Each villa suite ensures that guests feel right at home in their private sanctuary, featuring expansive wrap-around verandas with views over the Caribbean, many of which include their own pools and outdoor showers.
The resort offers three suite categories:
• 9 Beachfront Villa Suites (1,301 sq ft) - Situated on raised stilts and fringed by leafy palm trees, these split-level suites are located right on the white sands of Hermitage Bay’s beach, providing guests direct beach access.
• 4 Garden Pool Villa Suites (previously Seaview Garden Suites) (1,239 sq ft) - Surrounded by verdant tropical gardens and with views over the ocean, the Garden Pool Villa Suites offer split-level al-fresco living just steps from the bay.
• 17 Hillside Pool Villa Suites (1055 sq ft) - Perched high on the cliffside and tucked into the gardens with sweeping views over the bay, each of the Hillside Pool Villa Suites offers unparalleled privacy, a favourite choice for honeymooners and those looking for a peaceful island retreat.
New Culinary Experiences
Hermitage Bay has enhanced its culinary offering with the addition of two new ambient and upbeat concepts, along with an upgraded experience at its main restaurant.
New Beach Club: This convivial grill restaurant situated right on the beach will offer lively beachside dining where guests are invited to spend the day savouring seasonal, freshly sourced, local fare and craft cocktails, relishing in the buzzy atmosphere, and enjoying rousing performances from local entertainers.
Tree Bar: The beachfront Tree Bar is set under the canopy of an ancient tree with thatched wicker chandeliers hanging from its branches. Featuring a rounded bar built around the tree’s trunk, with high-back wicker seating, streamers of sea glass threaded throughout the trees, and ambient music, Tree Bar is the perfect place to enjoy a Hermitage Rum Punch and socialise with other resort guests while the sun sets.
Pool Bar: The covered poolside bar offers guests a relaxed and friendly ambience to enjoy refreshing cocktails masterfully crafted by mixologist Rodrigo Tartaglia and soak in the breathtaking views of the Caribbean Sea that stretch just beyond the pool. Every evening, the bar transforms into a serene oasis where guests can gather, savour exceptional drinks and enjoy the melodies of live musical artists.
The Restaurant: The signature all-day dining experience returns with a newly refreshed design offering al-fresco table seating on a wooden deck overlooking the beach. The Restaurant has a relaxed ambiance and it’s here guests form lasting bonds with the staff and each other. Daily breakfast features Antiguan traditional dishes such as cinnamon toast, Caribbean scramble, banana pancakes, specialty porridge, and more. At lunch, guests can enjoy true Antiguan culinary traditions with locally inspired classics including spicy crab cakes, curried goat, and mahi mahi, all mainstays of the menu.
Executive Chef Desroy Spence, a native of Antigua, has ensured that the hotel’s culinary offerings honor local specialties. Collaborating with renowned experts like Liam Smith-Liang of Le Petit Maison and Sergio Martinez of Nobu, who have worked closely with Chef Desroy to design the menus, the food and beverage experiences at Hermitage Bay reflect the desires of the global traveller.
New Experiences and Activities
Hermitage Bay has elevated its guest experience with a range of new experiential and hands-on activities designed to celebrate the spirit of the destination; showcase its natural beauty and encourage guests to discover more of this beautiful island.
As well as guided farm tours and weekly cooking classes, the resort has added an assortment of new water sports, with the addition of two 29ft. and 44ft. speed boats and an authentic 103ft stay sail schooner. Guests will be able to enjoy boat trips around the island; venture on deep sea fishing trips and sunset cruises; or enjoy the day swimming and snorkelling in hidden island coves. A short ride away from Hermitage Bay by helicopter or boat is the secluded island of Barbuda where
guests can enjoy a long, lazy lunch at sister resort, Nobu Barbuda followed by a relaxing walk along Princess Diana Beach.
A Refreshed Garden Spa
Situated within the tropical gardens, the Garden Spa offers breathtaking views of the turquoise Caribbean Sea and the lush, verdant landscape. The spa’s serene setting blends seamlessly with its natural surroundings, creating an oasis high above the coastline. Guests are greeted by a harmonious fusion of elegant design and natural elements, with openair treatment rooms that invite in the soothing sounds of the waves and gentle sea breezes. The spa’s architecture embraces the island’s charm, featuring organic materials and a seamless integration with the cliff’s contours.
Signature treatments include the Siddhartha Ritual and the Dorissima Colour Ritual. both of which incorporate aphrodisiac-infused products that create a sensual atmosphere. The experience begins with exotic teas and a soothing foot cleanse in warm, aromatic water enhanced with Himalayan salts, followed by a glass of Champagne. The spa also provides a selection of facials, such as the Goldmund Facial Treatment, which utilizes Algae Marine products and incorporates techniques like gentle facial massage, a rejuvenating mask, and a holistic foot massage. All services are available both onsite and in the privacy of guest villa suites from 10 a.m. to 7 p.m. daily.
Hermitage Bay will begin welcoming vacationers for the 2024 season on 1st November. All-inclusive rates from £2,230/ night. For reservations and more information, please visit hermitagebay.com or email info@hermitagebay.com
How IoT Can Cut Energy Costs and Drive Sustainability
By Fabio Zaniboni, Founder and Chief Vision Officer of BubblyNet
The hospitality industry stands at a pivotal moment where sustainability is no longer just a trend —it’s a necessity. With growing demand for eco-friendly stays and stricter energy regulations, hotels face a critical choice: adapt or lose market share. This shift offers a golden opportunity to enhance guest satisfaction, improve efficiency, and boost profitability.
The Growing Demand for Sustainable Stays
Travelers are actively choosing brands that align with their values. Research from Accenture highlights that 83% of 25to 34-year-olds are willing to pay a premium for sustainable travel options. Likewise, a survey by the American Hotel & Lodging Association (AHLA) indicates that more than 90% of hotels are feeling increased pressure to focus on sustainability, with three-quarters of this push coming directly from customers. For hotels, this demand isn’t just about compliance; it’s about meeting the expectations of a changing market.
IoT Solutions: Boosting Efficiency and Sustainability
The Internet of Things (IoT) offers hotels a powerful tool for achieving their sustainability goals while reducing costs and enhancing guest experiences. IoT-enabled devices, such as smart thermostats and lighting systems, automatically adjust based on occupancy, significantly reducing energy wastage. With real-time tracking of energy consumption across facilities, IoT helps identify where savings can be made, giving hotel managers insight into areas for improvement.
Smart bins equipped with sensors offer another opportunity for efficiency by monitoring waste levels, allowing hotels to schedule waste collection based on need rather than routine. This innovation not only helps reduce environmental impact but also optimizes labor costs.
Beyond energy and waste, IoT technology extends to refrigerators, coffee machines, and other appliances, notifying staff when maintenance is due or when supplies need restocking. Additionally, occupancy sensors help housekeeping staff determine which rooms need immediate
cleaning, enhancing operational efficiency while minimizing unnecessary energy use and guest disturbance.
Enhancing Guest Experience with IoT
IoT technology doesn’t just support sustainability and cost-savings; it also elevates the guest experience. Guests increasingly value personalization and convenience, and IoT offers new ways to deliver it. By using touchscreens or mobile devices, guests can control room features like lighting, temperature, and even curtains, creating a custom environment tailored to their preferences. Advanced sensors can even detect sleep modes, preventing disruptions and supporting a restful stay.
IoT also integrates seamlessly with voice-activated assistants, empowering guests to control room settings, request room service, or even get information about local attractions hands-free. IoT-based mobile apps allow for keyless entry, which streamlines the check-in process and reduces wait times.
Retrofitting Properties with Cost-Effective, Non-Invasive IoT Solutions
Retrofitting existing buildings, especially older or historic properties, with IoT solutions presents unique challenges. UK properties with heritage status or older structures with materials like asbestos or lead paint require non-invasive updates.
Wireless IoT solutions, such as battery powered switches and motion sensors, provide a non-disruptive alternative, reducing both installation complexity and cost. These options ensure compliance with energy codes without the need for
extensive structural modifications, preserving the integrity of historic sites while modernizing their operations.
Wireless mesh networks can be an economical choice, eliminating the need for central hubs and extensive cabling. Factory pre-programmed systems also simplify deployment, requiring minimal on-site programming, which speeds up installation.
Balancing Sustainability with Guest Comfort
Energy-efficient upgrades need to be implemented thoughtfully to avoid disrupting the guest experience. Industrial-grade systems may provide the durability and security that hotels need but often fall short of providing a luxurious experience. For instance, basic motion sensors may inadvertently turn off lights or adjust temperature while guests are asleep. By investing in advanced occupancy-based sensors with sleep mode recognition, hotels can avoid these disruptions, ensuring a comfortable stay while keeping energy use efficient.
Unlocking a Competitive Edge Through IoT-Driven Sustainability
Meeting energy codes and enhancing sustainability doesn’t have to be costly. With strategic planning, smart IoT solutions, and a focus on guest experience, hotels can turn regulatory challenges into opportunities, achieving energy efficiency while appealing to eco-conscious travelers.
With conscious consumerism on the rise, hotels investing in IoT gain a competitive edge. Thoughtfully implemented IoT enhances sustainability, cuts costs, and elevates guest experiences, framing sustainability as a service-enhancing opportunity. IoT enables hotels to meet eco-conscious demands, supporting environmental goals and the high standards of British hospitality.
Author’s Bio
Fabio Zaniboni is a technology leader with over two decades of experience in the Internet of Things (IoT), digital transformation, and sustainable innovation, particularly in the lighting industry. His career, including roles at Emerson Electric and Comau Robotics, has given him a global perspective and market insights. Leading an R&D team, Fabio integrates advanced technologies to enhance building efficiency, sustainability, and user experience. His research on how factors like light, sound, and air affect well-being is driving smarter, more sustainable building solutions. Known for transforming complex technologies into scalable applications, Fabio partners with global organizations to foster digital innovation and sustainability in the built environment.
For more about BubblyNet visit bubblynet.com
MILLENNIUM HOTELS RESORTS RELAUNCHES GLOBAL GUEST LOYALTY PROGRAMME MYMILLENNIUM
Unlock endless experiences, rewards, and personalised
Global hospitality brand, Millennium Hotels and Resorts (MHR) is proud to announce the relaunch of MyMillennium, its global travel loyalty programme. Designed to offer its members elevated benefits and cement its commitment to deliver exceptional experiences for guests, MyMillennium allows members to earn and redeem rewards across stays, dining, and more, while unlocking exclusive member rates and experiences across MHR’s expansive portfolio of properties.
With this relaunch, MyMillennium introduces three distinct membership tiers: Classic, Silver, and Prestige, with increased benefits as members progress up each tier.
Guests can book stays or dine at any participating hotel or restaurant, earn MyPoints, and enjoy promotions that cater to their specific preferences, creating a seamless and enriching travel experience.
“The relaunch of MyMillennium is a significant milestone for Millennium Hotels and Resorts, representing months of in-depth research and dedicated effort. We designed MyMillennium to deliver meaningful moments in a
stays
personable manner where members can accumulate and redeem their MyPoints in ways that best serve their travel needs. Our goal is to help our members celebrate life’s milestones, whether they’re ticking off a bucket list destination or enjoying a quick business trip with seamless, fuss-free stays.” shared Carolyn Wishnowski, Director of Global Branding, Marketing, and Loyalty at Millennium Hotels and Resorts.
Welcoming a new wave of travellers
At the core of this relaunch is Millennium Hotels and Resorts’ steadfast approach to understanding the evolving preferences of its guests, which is reflected in the company’s five key brand pillars:
• Food & Beverage Innovation,
• Sustainability,
• Digital Innovation,
• Curated Personalised Guest Experiences, and
• Wellness Offerings.
These pillars will redefine the future of hospitality, offering a blend of experiences designed to meet the expectations of today’s discerning travellers—experiences that members can fully enjoy with the relaunch of MyMillennium. The relaunch serves as a launchpad to redefine the hospitality landscape through experiences shaped by sustainability, world-class dining, and tailored guest offerings.
HOTELS AND RELAUNCHES PROGRAMME
Unlocking endless perks and celebrating milestones
With the relaunch of MyMillennium, Millennium Hotels and Resorts invites travellers to embark on a journey where personalisation meets innovation. This refresh arrives at a pivotal time when travellers are expecting more than just accommodation - they desire meaningful experiences to forge unforgettable memories. MyMillennium is thoughtfully designed to offer exclusive benefits from the moment members join while unlocking a world of tailored rewards as they continue to travel across the globe with the brand. This includes:
• Redeeming their MyPoints for exclusive rewards, from complimentary room nights, room upgrades, dining vouchers and online shopping on over 100 brands through the MyRewards platform
• Exclusive member rates and offers on MHR properties and restaurants
• Priority Check-in and Check-Out
As members progress through the tiers of the programme— Classic, Silver, and Prestige— they are rewarded with more exclusive perks, catered for each individual.
The updates to the MyMillennium global loyalty programme mark a significant shift from the current two-tier system to a more nuanced three-tier structure. Presently, the programme comprises two membership levels: “Member” for those with 0-9 qualifying nights and “Prestige” for those who accumulate 10 or more qualifying nights within a calendar year. In 2025, the revamped programme will introduce an intermediate “Silver” tier, adding more exclusivity and rewards for members with 10-19 qualifying nights, while those with 20 or more nights will now fall under the “Prestige” tier.
This enhancement is designed to offer members more opportunities for progression and additional benefits as they extend their stays, providing greater incentive and
recognition for loyalty at multiple levels. Additionally, new members will receive a welcome gift: a USD $20 dining credit, allowing them to experience the brand’s global dining offerings.
The introduction of the new Silver tier serves as a stepping stone between the Classic and Prestige tiers, designed to enhance the membership experience for frequent travellers. To qualify, members need to stay a minimum of 10 nights or accumulate a spend of USD $625 within a calendar year. Silver members earn 15 points for every USD $1 spent on rooms, incidentals, or in-house guest dining, and 5 points for every USD $1 spent on food and beverages by non-staying guests. This tier offers a range of enticing perks:
• Early check-in and late check-out,
• Welcome Amenities upon check-in,
• Complimentary meals for children,
• Exclusive invitations to MyMillennium events, and more.
It creates a compelling option for travellers seeking more flexibility and enhanced experiences, while offering valuable rewards for their loyalty and reimagining the way they travel.
The Prestige tier also receives an upgrade, with Prestige members earning 20 points for every USD $1 spent on rooms, incidentals, or in-house guest dining, and perks such as club lounge access and complimentary room upgrades. These elevated benefits aim to offer our most loyal members an unparalleled experience when staying or dining with us.
In a major enhancement to the programme, Classic members receive 15% off dining, while Silver members enjoy 20% off, and Prestige members are rewarded with an impressive 25% off their dining experiences. This new benefit reinforces MHR’s commitment to offering more personalised rewards, elevating both dining and travel experiences for loyal guests.
Millennium Hotels and Resorts is also proud to introduce MyMillennium BIZ, a new loyalty programme for corporate bookers, replacing the former MyMillennium Pro. The programme offers tailored perks and rewards, including:
• 4 MyPoints for every USD $1 spent on corporate room bookings and MICE services
• 7,500 MyPoints bonus for first-time business stays
Corporate clients also benefit from exclusive Millennium Meetings offers, such as 5X MyPoints, complimentary late check-out, and room upgrades for group bookings. This launch complements the broader revamp of the MyMillennium loyalty programme.
Saurabh Prakash, Interim Chief Operating Officer & Chief Commercial Officer at Millennium Hotels & Resorts, said, “The relaunch of MyMillennium and the introduction of MyMillennium BIZ reflect our commitment to delivering tangible benefits to our valued guests and corporate clients alike. These programmes are designed not only to reward loyalty but also to provide a deeper understanding of our guests’ evolving travel needs.
By aligning with our brand’s five core pillars— thoughtful service, memorable experiences, quality, consistency, and sustainability—we are ensuring that both leisure and corporate travellers receive a tailored, seamless experience that enhances their journey with Millennium Hotels and Resorts.”
Guests can sign up for MyMillennium at: www.millenniumhotels.com/en/mymillennium/sign-up/
For more information about MyMillennium please visit: www.millenniumhotels.com/en/ programmemes/my-millennium
Vine Hotels Announces New General Manager for Flagship Altrincham Property
Vine Hotels has appointed Rob Nicholson as the new general manager for Best Western Cresta Court Hotel, Altrincham. Tasked with expanding the properties’ business and leisure bookings, taking advantage of its unique location on the outskirts of Cheshire and Greater Manchester, Nicholson brings over twenty years of senior hospitality leadership experience to the company.
Nicholson joins Vine Hotels from the role of general manager at Best Western Plus Pinewood Manchester Airport-Wilmslow Hotel where he was responsible for a significant increase in top-line revenue, driven through a clear growth strategy and nurturing young talent within the business.
The appointment marks a new era for the Cresta Court Hotel, as a reinvestment programme is rolled out at the property, aiming to underline its long-standing reputation for excellent quality, and affordable hospitality in the region. Nicholson said of his appointment and immediate plans for the role: “The Cresta Court is in an excellent position to become a go-to affordable hotel for guests travelling to the area for business and leisure. We have a wealth of visitor attractions on our doorstep, not to mention some of the UK’s most picturesque countryside. We’re also just a short tram ride away from Manchester’s busy city centre and provide a comfortable, stylish and welcoming base from which to explore the area, whatever your reason for travel.
“What makes this property special is the team, who are full of passion and commitment. I’m a firm believer that a clear strategy, enhanced communication, and a strong team that feels empowered and equipped with the tools to succeed are the cornerstones of successful hotel management. My initial focus will be to collaborate with the existing team to help them reach their full potential as we implement several planned refurbishments and outreach with the local community, who have always held the Cresta Court in such high regard. We have much to offer our guests, and I can’t wait to help our team demonstrate that in the coming months.”
A consummate professional, Rob has over two decades of experience in hotel general management roles. After initially joining the hospitality industry as a chef in the nineties, Nicholson quickly swapped his chef whites for corporate apparel and worked his way up through the ranks to catering manager and then his first general manager role at Swallow Hotels in 2006. He has since taken up various GM positions at some of the UK’s bestknown hotel chains and properties including The Victoria Hotel Manchester and Park Inn by Radisson Hotels.
Best Western Cresta Court is owned and managed by Vine Hotels, a UK-based hotel and venue management and development company. Talking of the appointment, Garin Davies, CEO of Vine Hotels said: “We’re delighted to welcome Rob to the team, he brings with him a wealth of industry knowledge built over a highly successful hospitality career. Cresta Court is an important property within the Vine Hotels portfolio. It’s one of our longest-standing hotels, which has always been a magnet for visitors to the local area. We’re certain that with Rob at the helm, guests can expect the highest standards and a warm welcome from the Hotel team.”
Positioned at the heart of Altrincham, south Manchester, Cresta Court showcases a blend of contemporary design and relaxed comfort. It provides 148 bedrooms including executive and family guestrooms, extensive meeting, and event spaces, 181 parking spaces, and free high-speed WI FI, plus the Townfields restaurant, a lounge bar, and a beauty salon, which are also open to non-residents.
For bookings and information, visit www.cresta-court.co.uk
École Ducasse named World’s Best
Culinary Training Institution and Europe’s Best Culinary Training Institution for 2024
École Ducasse has been awarded both the World’s Best Culinary Training Institution 2024 and Europe’s Best Culinary Training Institution 2024 by the prestigious World Culinary Awards.
It is the second year in a row that the institution has scooped these accolades, affirming its position as a global leader in culinary education, and further cementing its reputation for delivering unmatched excellence in the edible arts.
to not only train chefs, but to nurture chef-entrepreneurs who can make a positive impact on the world through their creativity and leadership in the global culinary landscape.”
The World Culinary Awards, now in their fifth year, are globally recognised as a prestigious platform celebrating excellence in the industry. The awards, voted for by culinary professionals, media and consumers worldwide, highlight École Ducasse’s commitment to shaping the next generation of culinary experts.
A key factor that sets École Ducasse apart, leading to this repeated recognition, is its faculty which includes World Champions, Meilleurs Ouvriers de France (Best Craftsmen), and other renowned industry professionals. This team of exceptional educators, coupled with their commitment to staying at the forefront of technological innovations like Artificial Intelligence (AI), brings unparalleled expertise and experience, ensuring that students are trained to the highest standards of gastronomic excellence.
This recognition underscores the institution’s ability to combine a cutting-edge approach to cooking education with a pioneering spirit, fostering creativity, innovation and skill at the highest level.
Karine Hyon-Vintrou, Managing Director of École Ducasse, expressed her pride in the institution’s achievements: “Receiving these two awards for the second consecutive year is a testimony of the passion and commitment of our entire team,” she said. “At École Ducasse, we are driven by a mission
École Ducasse’s award-winning programs are delivered across its prestigious campuses, including the iconic Paris Campus, which has become synonymous with culinary excellence. The institution’s influence continues to expand internationally, with its network of schools spanning across France, Thailand, India, the Philippines and most recently, the United Arab Emirates. École Ducasse has opened last year the École Ducasse Abu Dhabi Studio, its first foray into the Middle East offering aspiring chefs and passionate amateurs in the region a unique opportunity to experience École Ducasse’s renowned programs, bringing world-class culinary training to the vibrant cultural hub of Abu Dhabi.
The international reach of École Ducasse is further strengthened by strategic partnerships with renowned institutions such as Gato Dumas in Latin America and USIL in Peru. These collaborations ensure that the institution’s philosophy of culinary excellence continues to inspire students worldwide, helping to shape the global future of gastronomy.
École Ducasse is part of Sommet Education, worldwide leader in hospitality education.
www.ecoleducasse.com
Beauty, we appreciate, is in the eye of the beholder.
Craftsmanship, we sense, is in the hand of the maker.
British pedigree in every detail – even to the choice of colour nish and trim. The fusion of style, technology &
Perfection, we experience, is in the Fracino bespoke studio.