The complete JOIN solutions for businesses and self-employed DECEMBER 2014
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JOIN, the first complete telecommunication operator of the Greater Region JOIN Experience continues the development of its products and services and became in less than a year the first complete Telecommunication-IT operator of the Greater Region. Launched at the beginning of this year, in barely 6 months, JOIN has imposed itself as the most innovative mobile operator of the Greater Region. Why? JOIN had promised to revolutionize the telecommunication and IT sector, with at least one innovation per month. JOIN kept its promise. One single tariff everywhere in Europe with national and European data volumes, therefore no price difference between Luxembourg and Europe. Also integrated 4G without extra costs in all the offers, Visual Voice-mail for Android, an integrated "Cloud" offer for small and medium sized businesses, and new generation prepaid packages for the Greater Region, which are only part of the JOIN business catalog.
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Because this is only the beginning. Today, JOIN offers you to discover in these pages a new range of available products such as ultra high speed fixed Internet services with optional landline towards all of Europe for only 8.70 € /month (basic subscription included), the MY JOIN management portal, top of the range „Smart-living“ accessories for your office, an IT-Cloud product portfolio for private and professional customers, insurances for your devices... and as a JOIN exclusivity, the new Microsoft Surface Pro 3! Belgian neighbors be aware! This edition also concerns you! By the end of the year, JOIN is going to reach the belgian region, offering to its customers a new communication experience. JOIN has signed a partnership with the operator BASE and will propose the first cross-border subscriptions with Belgian phone numbers respectively luxembourgish phone numbers. A unique opportunity!
Summary DID YOU KNOW? JOIN Experience is a joint venture between JOIN Wireless SA and POST Luxembourg Group. Created in April 2013 by Pascal Koster (director and founder of Tango, then founder of VOXmobile, former member of the Mobistar steering committee), Claude LĂźscher (ex-CEO of Tecsys and co-founder of Exigo) and Frank Fischer (ex-partner at Deloitte, co-founder of Exigo, founder of IT Work and Cartrust), the company has the ambition to become the leading 3.0 telecommunication operator with an international aspiration. After the launch in Luxembourg, JOIN is reaching Belgium, and, in the long term, will offer its services across Europe. This international development vision of the start-up comes from the POST Luxembourg‘s 50% participation in JOIN.
Introduction
2-3
JOIN news
4-5
JOIN at your service
6-7
Your advantages
8-9
Our offers in one glance
10-11
JOIN Cloud
12-14
MY JOIN personal space
15
Mobile Data Office
16-17
Broadband@Office
18
VoIP
19
Our mobile offers JOIN network
20-23 24
Microsoft experience
26-27
Smartliving experience
28-29
Our mobile devices
30-33
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From one novelty to the next, JOIN is the essential operator for your business THE HIGH-SPEED INTERNET (See p. 18)
A TRUE EUROPEAN OFFER (See p.22) "The end of roaming is also the end of national markets protection. JOIN is today the only mobile operator that blows up the borders of the Great Region and Europe. We offer European offers for the price of national communications, and advantageous rates to other countries in the world (United States, China, Russia...)."
"With the arrival of the ultra high-speed fixed Internet at JOIN, based on fiber optic or VDSL, we offer complete and integrated solutions to meet telecommunication and IT needs. Whatever the size of their business or the nature of their activities, with JOIN, customers have only one telco-IT supplier... at much lower cost!"
Jean Marques, Chief Commercial Officer
Frank Fischer, Managing Partner
A CLOUD THAT OFFERS YOU TOTAL FREEDOM (See p.12) "The JOIN Cloud and its JOIN Office offer will revolutionize the way you work. Wherever you are, you’ll have access to your data, your emails and your documents... safely stored in the ultra-secured data centers of Luxembourg. You have free access, the entire world is your office." Claude Lüscher, Managing Partner
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JOIN AND MICROSOFT, THE GUARANTEE OF A 3.0 EXPERIENCE (See p.14) ”JOIN now offers with most of its product, the services and equipments of the Seattle giant such as the Office Pack for its Cloud or the new Surface Pro 3. With JOIN, Microsoft and the OX App Suite, you are definitely 3.0."
Grégory De Wit, Belux Sales Developer
A MODERN AND INTUITIVE "MY JOIN" CLIENT MANAGEMENT INTERFACE (See p.15) "Our new "MY JOIN" web space, a modern, intuitive and user-friendly tool in order to view in real time all the information concerning your consumption and those of the different sets of your business. JOIN is the only operator that allows adding or removing options, Cloud services and many other existing or future services, on its client’s portal."
Pascal Koster, Managing Partner
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A passionate team at your service
Your communications and IT services in safe hands JOIN is a multilingual team fully dedicated to businesses. Whatever the size of your company, our employees are available and ready to travel for you, to offer and develop the best separate or combined, elective and competitive IT-Cloud and telecommunication solutions for your business. We are aware that each business has very specific needs. Our specific Business-to-Business advisors specialized in various sectors, stand ready to offer you tailor-made solutions. Feel free to contact them directly by phone or by email. You want to make an appointment or simply ask us a specific question? Contact us now!
A new concept to discover: the "Experience Centers". The JOIN Experience Centers aim to reflect our passion. They are the initiation sites of the world latest communication products and services. Our stores have the country’s first Experience Corners. Touch, hearing and sight- your three senses will discover real exhibitions dedicated to the best technological products of the current leading brands such as ZTE, LG and Samsung. 6
And now the Experience Centers at the Belle Etoile, in Luxembourg and in Esch-sur-Alzette are equipped with Microsoft «PPI» multinational screens, that introduce our new portal and our Cloud experience.
They await you: Mélodie Rey (Luxemburg-Stadt) melodie.rey@joinexperience.com +352 671 880 210 Sarah Ehlen (Luxemburg Hamm) sarah.ehlen@joinexperience.com +352 671 880 407 Ricardo Carvalheiro (Esch-sur-Alzette) ricardo.carvalheiro@joinexperience.com +352 671 880 243 Nicolas Raynal (Belle Etoile - Bertrange) nicolas.raynal@joinexperience.com +352 671 880 276 Eric Adorno (Pommerloch/Schmiede) eric.adorno@joinexperience.com +352 671 880 240
The specialists B2B, M2M and Cloud!
Jean Marques
Gregory De Wit
jean.marques@joinexperience.com +352 671 880 200
gregory.dewit@joinexperience.com +352 671 880 205
Diana Dorobantu
diana.dorobantu@joinexperience.com +352 671 880 209
Chief Commercial Officer
B2B Sales Officer - Specialized in Microsoft and Cloud
Tina Pereira
Magali Lapraille
tina.pereira@joinexperience.com +352 671 880 207
magali.lapraille@joinexperience.com +352 671 880 202
Thibault Gehu
Filipe Barreiras
Yi Ran
thibault.gehu@joinexperience.com +352 671 880 211
filipe.barreiras@joinexperience.com +352 671 880 203
yi.ran@joinexperience.com +352 671 880 206
Business Development Manager
Belux B2B Sales Executive Specialized in operator market
B2B Sales Executive - Specialized in financial community and M2M
Belux B2B Key Sales Officer Specialized in construction
B2B Sales Executive - Specialized in M2M and industries.
Belux B2B Key Sales Officer Specialized in Asian companies
Amel Bourghida B2B Sales Officer
amel.bourghida@joinexperience.com +352 671 880 280
MARCHE-EN-FAMENNE
Schmiede
BASTOGNE
Now in Belgium!
Pommerloch
LIBRAMONT
Ettelbrück Ettelbrück Oberpallen
ARLON
MESSANCY
Hamm Bertrange Bertrange
Luxembourg
Luxembourg City Ville
Gasperich Gasperich Esch / Alzette Esch/ Alzette
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MEDIUM BUSINESS
OUR SOLUTIONS FOR FOR BUSINESSES OVER 10 LINES
For those who often communicate in Europe: Broadband@Office (Details p.18)
Fixed telephony (VoIP) (Details p.19)
Flat 4G EU company card
Office Mobile 4G (Details p.16)
for each mobile line per month
Flat 4G LUX company card
Office Mobile 4G (Details p.16)
for each mobile line per month
Discount up to € 13
For those who communicate mainly in Luxembourg: Broadband@Office (Details p.18) 8
Fixed telephony (VoIP) (Details p.19)
Discount up to € 13
JOIN offers the R-evolution for your business YOUR JOIN ADVANTAGES: • The Company Card: Up to 13€ discount on your mobile packages from the 1st line • Tariff Plans without obligation or packages valid everywhere in Europe • NEW! Up to 1 GB of data included in Europe, whereas our competitors charge up to 200€ /month • 4G included in all our tariff plans • Ultra fast fixed Internet with optional fixed telephony and 300 MB mobile data offered by a fixed internet connection to stay connected when you travel • Customize your solutions on your MY JOIN personal space • A completely integrated Cloud offer, including the migration of your emails • A professional installation and migration without changing your cell phone or landline numbers • Quality products offered in collaboration with Microsoft, LALUX Assurance…
Ask now for an offer without obligation.
Small Office, Home Office (SOHO)
OUR SOLUTIONS FOR SELF-EMPLOYED AND SMALL BUSINESSES FOR 1 UP TO 10 LINES
For those who often communicate in Europe: Broadband@Office (Details p.18)
Fixed telephony (VoIP) (Details p.19)
Flat 4G EU company card
Office Mobile 4G (Details p.16)
per month for each account
Flat 4G LUX company card
Office Mobile 4G (Details p.16)
per month for each account
Up to € 130 of savings
For those who communicate mainly in Luxembourg: Broadband@Office (Details p.18) All our prices are in € excluding VAT.
Fixed telephony (VoIP) (Details p.19)
Up to € 130 of savings
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Our offers in one glance Our subscriptions have been created to meet all your needs, whatever the size and type of your business. If in some particular situations, your needs evolve, even for a short period of time, you have at your disposal a series of flexible and combined options with your tariff plans.
Our CLOUD-subscriptions JOIN Cloud4theCrowd JOIN Cloud Office OX The freedom of the Cloud with the JOIN Office OX offer, based on Open Exchange: The ideal solution for self-employed individuals and small businesses.
The best formula to begin in the Cloud, based on Open Exchange: the ideal package for private and self-employed individuals. Details in our B2C brochure.
JOIN Cloud Office MS The freedom of the Cloud with the best Microsoft services, soon with Office 365: The ideal solution for small and medium sized companies, as well as for large accounts.
Our FIXED AND MOBILE INTERNET subscriptions Broadband & VoIP @office « Wiizbox » NEW For those who wish to benefit from high-speed fixed Internet in the office, based on VDSL or fiber optic: from € 13.03 / month.
4G Europe Internet For those who want to browse anywhere in Europe at the same price than Luxembourg.
4G National Internet For those who wish to access the Internet while traveling nationally and who need large data volumes that can include up to 20 GB and speeds up to 150 Mbits/sec.
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Our MOBILE subscriptions in one flash OUR PACKAGES
Flat 4G Europe S, M, L, XL, XL Addict NEW, XXL, 3XL NEW For those who call, send SMS and browse a lot and everywhere in Europe, who do not want to pay the incoming calls in Europe and who want to access the Internet without worrying about the cost, from € 8.70 / month.
Flat 4G Luxembourg L, XL, XL Addict NEW, XXL, 3XL NEW For those who call, send SMS and browse mainly nationally and sometimes in Europe, from € 26.05 to € 78.21 / month (details p.23)
OUR OFFERS WITHOUT OBLIGATION, WITH OR WITHOUT BLOCKED ACCOUNTS
Pay As You Go Europe For those who frequently call, everywhere in Europe, and only wish to pay what they use.
Pay As You Go Luxembourg For those who call mainly nationally, and only wish to pay what they use. No similar offer in Luxembourg is cheaper than the Pay As You Go EU / LUX!
Our options Calls, SMS or Data nationally and to Europe S, M, L and XL 4 Options up to 700 minutes of calls, 1400 SMS or 20 GB, from € 4.34 / month (details p. 16)
Calls or Data in all of Europe S, M, L and XL 4 Options up to 400 minutes of additional calls or 600 MB, from € 4.34 / month (details p. 16)
Social Media and VoIP Depending on the option you chose, communicate via WhatsApp, Twitter, Facebook, Skype, Viber... in all of Europe from € 5.22 / month/50MB (details p.18-19)
Mobile and Device Insurance For those who wish to insure their mobile devices in order to be protected against theft, damage or oxidation from € 6.90 / month (details p.34) All our prices are in € excluding VAT.
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SECURITY MADE IN LUXEMBOURG
JOIN CLOUD Your office wherever you want! With the JOIN Cloud, the IT revolution has begun:
FREEDOM
Everything is accessible in your Cloud, all around the world. Your different mobile devices are synchronized and protected. You no longer have storage or memory problems on your devices, everything is in your Cloud. You have universal access to your data from any connected terminal in the world. In addition, in many of our Cloud offers, we have already included important data volumes to access your data.
BUSINESS 3.0
The JOIN Cloud Office offer allows you to easily and inexpensively reinforce your activites and your presence on the Internet. Professionalize your email services, contacts, agendas, your collaborative work, the organization of your files, your presence on the web by migrating on one of our Microsoft or OX based cloud solutions.
SAFETY
Do not take any further risks with your business data and do not invest any further in complex systems and expensive protection. They are protected in the secured data centers of Luxembourg, among the most modern in Europe.
OFFICE, TO FOLLOW YOU EVERYWHERE
Do not buy any office license, easily access your documents at the office or at home on any device with our monthly subscriptions. You have the choice between OX App Suite and soon Microsoft Office 365 (first in Luxembourg).
r cloud ! s of you apacitie d yearly options c e g ra to n s a e ly th th e de mon Increas rs tailor ma ur advise with our one of o Contact nth! .70 / mo .7) From € 8 ils (see p ta e d re for mo
HARDWARE
JOIN is proud to be the only official reseller of the Microsoft new Surface Pro 3 in Luxembourg for the B2B market. The Microsoft Surface Pro 3 can replace your laptop or tablet and is the ideal partner for our Cloud solutions. (See p. 26)
Increase the capacity of your Cloud services with our monthly and annually custo m made options!
• Emails: € 3.04 (excluding VAT)/month for 30 GB to store your emails comfortably . • S harepoint: € 7.49 (excluding VAT) / month for 50 GB to stock and share all your data within your company.
• W ebHosting: If you need more capacity for your website, increase your capacity simple and easy according to your needs. For example: only € 2.07 (excluding VAT) / mont h for an additional 20 GB. • CakeMail: Get 2500 emails from € 18.0 0 (excluding VAT) / month. Extendable up to 25000 emails. • B ackup Agent: Increase your stock capac ity to 10 GB for only € 3.72 (excluding VAT) / month. Extendable up to 500 GB stock capacity.
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Contact one of our advisors for more
information (details p.7)
"JOIN offers the complete range of Open Exchange. JOIN Cloud Office OX not only includes basic functionalities such as e-mail, calendars, contacts, or task management but also an intelligent file management system. In addition, JOIN offers with OX a competitive solution with Office 365 based on an open source platform." Pascal Koster
JOIN Cloud Office Essential features for group work at an affordable price, for self-employed individuals and small businesses.
Office OX
BASIC TO GO
Office OX
BASIC FLAT
Office OX
Office OX
PRO FLAT
PRO TO GO
€ 0.99 / month
€ 1.99 / month
€ 4.99 / month
€ 5.99 / month
the first year, then € 2.99 / month
the first year, then € 3.99 / month
the first year, then € 5.99 / month
the first year, then € 7.49 / month
–
Includes 100 MB to access your Cloud data everywhere in Luxembourg
Includes 300 MB to access your Cloud data everywhere in Luxembourg
–
E-mail address, agenda, calendar, tasks and notes with 1 GB of storage capacity per mail box
E-mail address, agenda, calendar, tasks and notes with 5 GB of storage capacity per mail box
10 MB of Linux Web hosting to host your own website
10 GB of storage space and OX Drive file sharing 1 GB of Linux Web hosting to host your own website 2 GB for the backups of your devices • App Suite OX • ActiveSync for the synchronization of your mobile devices • CakeMail to launch e-mail campaigns
Freedom Advantages • • • •
Manage your e-mails, tasks, calendars, and contacts from one web interface Customize your e-mail addresses with the name of your company : a domain name included ( .com, .org, .biz, .info, .mobi, .name, .net) Efficient team work: share documents with your collaborators Access all your data from your computer, smartphone, tablet, in real time, anywhere in the world
Management solutions Advantages • Between 1 and 5 GB storage per user for your e-mails with the possibility to freely share the volume of total storage between your users • Global business schedule and integrated address book • JOIN MailXchange access from your smarthphone
Team work Advantages • Warehouse of centralized data in our ultra-secure data center in Luxembourg • Access the most recent versions of your documents thanks to OX Drive (intelligent files management System) anywhere in the world 10 GB of storage per user included in the pro versions, with the possibility to share the volume of total storage between your users
Email and social networks Advantages • Integrate and manage your existing email account such as Outlook.com (Hotmail) • Receive contact data from Facebook, Twitter… directly in your address books
, Yahoo
, und Gmail
All our prices are in € excluding VAT.
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E-MAIL MADE IN LUXEMBOURG
JOIN Cloud Office JOIN Cloud Office MS is based on the new version of Microsoft Exchange and SharePoint, the globally recognized message and collaborative work solution, for exigent self-employed individuals and medium sized enterprises, also for large accounts. The JOIN Cloud advantages: • More efficient team work thanks to task management, contacts, e-mails and schedule • Real-time synchronization of computers, tablets and smartphones • Intuitive Web Interface including Office Online • High security of data thanks to hosting in our ultra efficient data centers in Luxembourg • No obligation, you can terminate at any time
OFFICE MS
TO GO
€ 5.22 / month –
OFFICE MS
OFFICE MS
LARGE
SMALL
€ 8.70 / month Includes 25 MB to access your files and e-mails all over Europe
€ 21.74 / month Includes 125 MB to access your files and e-mails all over Europe
Freedom Advantages • E-mail address, agenda, schedule, tasks and notes with 25 GB storage capacity per email box • 5 GB per email box on SharePoint 2013 for the storage, sharing and synchronization of content 2 GB per email box for the backups of your devices • The storage capacities are cumulative and can be used in a flexible way between email boxes
Office Advantages • 1 domain name to be chosen among (. com,. org,. biz,. info,. mobi,. name,. net) • 1 GB Microsoft Webhosting to host your own website with software to create your own web pages • CakeMail to launch e-mail campaigns up to 1000 addresses
Safety Advantages • Extended Anti-spam and antivirus protection included • Streamlined Administration thanks to the new JOIN administration tool • Offline access to your e-mail All our prices are in € excluding VAT. The JOIN Office MS and OX Pay As You Go offer must be activated with the subscription Pay As You Go EU or LUX (details p. 21-23).
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MY JOIN Personal Space Complete your tariff plans online according to your needs! Since September all JOIN customers are able to access for free their "MY JOIN" customer platform to keep up with their telephone consumption, their connected devices in real time and to add additional options (data, VoIP and SMS) as well as other JOIN services. Access to this service is free everywhere in the world from smartphones, tablets or computers. In addition, this platform now allows you to add or remove options (EU data options) in real time for 1 month, or on a recurring basis, when and where you want to.
Interested by hyper-mobility? Wherever you are, go on your laptop to your "MY JOIN" space, your Cloud space or even simply on the Internet, even in areas not covered by Wi-Fi. How? Thanks to the 3G+ ZTE data USB stick, lightweight, small and transportable everywhere!
33
€ includin
g 4 GB
nationa
.91
l data fo
VAT ex 1 cl. /month
r 1 mon
th
Discover all our mobile data offers and yet more Wi-Fi devices on the following page… 1) Offer valid with the purchase of a Surf stick USB 3G+ for the price of € 33.91 VAT excl. The data card will be activated with a valid national 4GB for 1 month with a 6 month Pay As You Go subscription, offer without monthly subscription fees but only with a minimum consumption of € 1 per month.
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Thank st portal o our MY JO IN you ca n add option our sa
Mobile data Office
t any t
ime!
With your laptop or your tablet, access the web features wherever you are. With an optional transfer rate up to 150 Mbps, your connection is as fast, is as fast or even more than in your office or at home. What are the advantages to subscribe for a JOIN mobile Internet offer? • You have the best 4G network in Luxembourg and a 3G + world coverage • Thanks to the 4G, you will work as comfortably as in your office • You can browse and download everywhere in Europe and around the world, at very affordable prices
Our national data options
4G 1 National data
4G 1 National data
€ 4.34 / month
€ 8.69 / month
S
300 MB up to 25 Mbps
XL
L
M
1,5 GB up to 50 Mbps
4G 1 National data
4G 1 National data
€ 13.04 / month
€ 21.73 / month
4 GB up to 50 Mbps
20 GB up to 100 Mbps
Our data options in Europe, now with EVEN MORE volume
Data in Europe 2
Data in Europe
€ 4.34 / month
€ 8.69 / month
S
50 MB
M
150 MB
Data in Europe 2
Data in Europe 2
XL
L
2
€ 21.73 / month
€ 43.47 / month
500 MB
1 GB
All our prices are in € excluding VAT. Details and conditions, on joinexperience.com or contact one of our advisors (details p.7). 1. The "national data" offers are all activated in "high speed 4G data". They can also be activated for a given period with a 1 month validity. 2. The "data in Europe" offer can also be activated for a given period with a 1 month validity.
Do you communicate via social networks? JOIN proposes to its business to communicate regularly in roaming via Skype, Viber (VoIP), social networks (Facebook and Twitter) or Messaging (WhatsApp) by offering an additional data option at an advantageous price.
Service to be chosen from WhatsApp, Facebook, Twitter, Skype, Viber
5.22 / 50MB
€
VoIP in Luxembourg and in Europe
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Stay connected, always! Airports, train stations, meetings... You need to stay connected to your business, with your staff and your Cloud. Thanks to the 4G MiFi 4(Mobile Wi-Fi Hotspot) that connects to the JOIN high-speed 3G+ and 4G networks and on which up to 10 devices can be connected, you have access to web features, wherever you are. With a transfer rate up to 150 Mbps, your connection is as fast, or even more than in your home. And all this for the price of only one mobile Internet subscription!
NEW!
4G Wi FI router with 4 Ethernet connection and 1 RJ11 connection to plug in an analog telephone.
For your connections on the move...
...or in the office
MiFi ZTE MF93D
MiFi ZTE MF283
• Up to 10 simultaneous connections • Connect all your devices with 1 single mobile data subscription (details p. 16) • Connect all your colleagues with 1 device when you are away • Works everywhere
• Up to 32 simultaneous connections in Wi-Fi or via Ethernet/LAN • Connect all your devices with 1 single mobile data subscription (details p. 16) • Allows you to connect a DECT type analog phone
laptop with no 3G / 4G access. Browse anywhere with a tablet or a
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Free your Internet connection! More power, more pleasure, more opportunities, more freedom.
Wiizbox
€ 6.08 / month offering a Wi-Fi network up to 300 Mbps!
Broadband@Office JOIN offers the FASTEST fixed Internet at the LOWEST price, with downloads up to 1 Gbps using the latest technologies, the FRITZ!Box® 7360 (JOIN Wiizbox) version, via fiber optic or VDSL relying on the Luxembourg POST® network. Optional: fixed telephony via our new ultra efficient VoIP platform for only € 8.69 / month (subscription included).
S
M
L
€ 13.04 / month
€ 17.38 / month
€ 26.08 / month
then € 31.30 / month
then € 34.77 / month
then € 39.99 / month
• Highspeed data 20 GB
• Highspeed data 30 GB
• Highspeed data 50 GB
• Up to 30 Mbps
• Up to 50 Mbps
• Up to 100 Mbps
• For occasional users
• For regular users
• For demanding users
• For 2 PCs
• 2-4 PCs
• 4-10 PCs
the first 3 months
Exclusivity:
the first 3 months
XL
XXL
the first 3 months
Available soon!
Available soon!
• 300 MB / month of national mobile DATA included, to stay connected when you travel • Service Cloud Office OX BASIC TO GO included for 12 months
• OPTIONAL: your landline for only €8.69 /month • Calls on landlines and cell phones in Luxembourg included* • Calls to landlines in the Europe zone included* • Calls to landlines in zone 2 and 3 including the USA, Russia and China for only 8.69€ additional* All our prices are in € excluding VAT. * Up to 1000 minutes for less than 61 min calls excluding special numbers
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WITH A JOIN MOBILE OFFER! COMBINE YOUR SUBSCRIPTION .04 / MONTH AND GET DISCOUNTS UP TO € 13
VoIP, Your voice pass by the net With VoIP, Voice over Internet Protocol, you free yourself from your classic landline and only go through the Internet. JOIN offers you the intelligent, easy and accessible telephony: • You do not have any costly hardware investments to do. Simply connect your conventional landline (ex: DECT) thanks to our Wiizbox • The activation of your lines is ultra-fast • You and your colleagues stay in touch even when you're traveling as long as you have an Internet access • You optimize your Internet connection and decrease your fixed subscription costs • Ultimate sound quality
SUPPLEMENT: € 8.69/MONTH
Fixe VoIP OPTION Sub Flexibility, productivity and reduction of the costs, available for only:
8
€
.69
Calls to landlines in zone 2 and 3 including the USA, Russia and China*
/ month
Including calls to landlines and mobiles in Luxembourg, as well as calls to landlines within the Europe zone.* All our prices are in € excluding VAT. * Up to 1000 minutes for calls below 61 min excluding special numbers
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Communicate on a larger scale All our tailor-made mobile Business offers
Whether you communicate or browse rarely or often in Europe or only in Luxembourg, JOIN has planned everything. There is always a JOIN offer that matches your business needs.
NEW OFFER:
FLAT EU 3XL
Up to 10 GB nationally and 1 GB in Europe + ALL your calls and SMS included in Europe! From
65
€
.17
(VAT excl.) / month
(With Company Card. See details p.22 and 23)
YOUR JOIN ADVANTAGES: • 4G access • Company card offers (up to € 13 discount per line) • Total control of your consumption • European prices at the price of national communications • Customizable with our options... 20
Pay As You Go: Freedom at the cheapest rate Subscription without obligation with possibility of blocked account Enjoy your free mobility package, while getting the best call, SMS and Internet rates for all of Europe or Luxembourg. Only pay for what you use and save several hundred Euros compared to other similar packages on the market.
Pay As You Go EU
Pay As You Go LUX
€ 0.87/month (Minimum consumption)
€ 0.87/month (Minimum consumption)
Activation fee € 8.70
Activation fee € 8.70
• Calls in Luxembourg € 0.15 / Minute
• Calls in Luxembourg € 0.07 / Minute
• Calls in Europe and Lux to Europe € 0.15 / Minute
• Calls in Europe and Lux to Europe € 0.19 / Minute
• Free incoming calls 1
• Free incoming calls 1
• € 0.06 / SMS LUX and EU
• € 0.06 / SMS LUX And EU
• € 0.165 / MB data LUX and EU
• € 0.18 / MB data LUX and EU
All our prices are in € excluding VAT. Details and conditions, on joinexperience.com or contact one of our advisors (details p.35). 1) Free with the € 4.35 / months option, otherwise € 0.05 / minute. Conditions for the use of incoming minutes in Europe: free for the first 30 minutes. From the 31st minute of an incoming call in Europe, the rate of € 0.05 / minute will be charged.
Our options according to your needs: We offer you options that can be activated and combined at all times, temporarily or permanently via "MY JOIN". Choose your options according to your needs, when you sign your contract or at any other time. Option national calls and to Europe
Small
Medium
Large
X-Large
Monthly Fee
€ 4.34
€ 13.04
€ 26.08
€ 34.78
Calls to Luxembourg and from Luxembourg to Europe
75 min
240 min
500 min
700 min
Small
Medium
Large
X-Large
Monthly Fee
€ 8.69
€ 17.39
€ 26.08
€ 34.78
Calls in Luxembourg, from Luxembourg to Europe and in Europe
80 min
180 min
280 min
400 min
Option calls in Europe
Find also our data options on page 16. 21
FLAT EU Mobile offers S and M offers from € 8.70 (VAT excl.). Call, send SMS and browse in 4G at a low price. Our most advantageous rates for business collaborators who communicate rarely but who need to be reached even beyond borders. These offers include reduced volumes of calls, SMS and data everywhere in Europe as well as free incoming calls. From € 26.05 (VAT excl.). Europe is now border-free. Call, send SMS and browse anywhere in Europe. The L, XL, XL addict, XXL and 3XL packages are the best business rates for companies connected abroad. These offers include large volumes of calls, SMS and data everywhere in Europe.
L
M
S
€ 8.70 / month
€ 17.35 / month
XL addict
XL
€ 26.05 / month
€ 39.96 / month
€ 47.78 / month
3XL
XXL
€ 60.83 / month
€ 78.21 / month
With Company Card With Company Card With Company Card With Company Card With Company Card With Company Card With Company Card € 6,91 / month € 13.87 / month € 21.70 / month € 34.74 / month € 42.56 / month € 47,79 / month € 65.17 / month
Activation fee € 8.70
Activation fee € 8.70
Activation fee offered
Activation fee offered
Activation fee offered
Activation fee offered
Activation fee offered
• 100 min in Europe
• 150 min in Europe
• 200 min in Europe
• 400 min in Europe
• 400 min in Europe
• Calls in Europe included1
• Calls in Europe included1
• Incoming calls for free 3
• Incoming calls for free 3
• Incoming calls for free 3
• Incoming calls for free 3
• Incoming calls for free 3
• Incoming calls for free 3
• Incoming calls for free 3
• 100 SMS
• 200 SMS
• 400 SMS
• 600 SMS
• 600 SMS
• 100 MB of which 10 MB in Europe
• 500 MB of which 50 MB in Europe
• 1,5 GB of which 150 MB in Europe
• 2 GB of which 300 MB in Europe
• 3 GB of which 1 GB in Europe !
• SMS included2
• SMS included2
• ZTE Apex
• NOKIA 520
• SAMSUNG S5 Mini
• NOKIA 635
• 5 GB of which 500 MB in Europe
• 10 GB of which 1 GB in Europe !
• iPhone 6
• SONY Z2
• LG L40 €
4.35/month
+ upfront : € 0
4
€
4,35/month
+ upfront : € 0
4
€
4,35/month
+ upfront : € 0
4
€
4.35/month4 + upfront : € 43.43 €
13.04/month
4
+ upfront : € 52.13
€
21,74/month
4
+ upfront : € 60.83
21.74/month4 + upfront : € 26.04 €
1) Calls: up to 1000 minutes included for calls in Europe (including Luxembourg) - 2) SMS: up to 4000 SMS included for your SMS in Europe (including Luxembourg) - 3) Conditions of use of incoming minutes in Europe: free for the first 30 minutes. From the 31st minute of an incoming call in Europe, the rate of € 0.05/minute will be charged. - 4) For the corresponding subscription on 24 months.
22
FLAT LUX Mobile offers From 26.05€ (VAT excl.). Go national! Send SMS and browse almost without limit in Luxembourg. The L to 3XL packages offer the best rates for businesses that communicate a lot nationally, and who want to enjoy the best roaming and international rates on the market while they travel. These offers include very large volumes of calls and SMS but especially massive volumes of data in Luxembourg (up to 40 GB) and included data volumes ranging from 25 to 125MB everywhere in Europe.
L
€ 26.05 / month
XL
€ 39.96 / month
XL addict
€ 47.78 / month
XXL
€ 60.83 / month
Company Card (as from 2nd sub) Company Card (as from 2nd sub) Company Card (as from 2nd sub) Company Card (as from 2nd sub)
3XL
€ 78.21 / month
Company Card (from 2d sub)
€ 21.70 / month
€ 34.74 / month
€ 42.56 / month
€ 47.79 / month
€ 65.17 / month
Activation fee offered
Activation fee offered
Activation fee offered
Activation fee offered
Activation fee offered
• Calls in Luxembourg included1 of which 120 min in Europe
• Calls in Luxembourg included1 of which 180 min in Europe
• Calls in Luxembourg included1 of which 180 min in Europe
• 900 SMS in Europe
• SMS in Europe included3
• SMS in Europe included3
• SMS in Europe included3
• 10 GB of which 75 MB in Europe
• 20 GB of which 100 MB in Europe
• 30 GB of which 150 MB in Europe
• 40 GB of which 125 MB in Europe
• VPN Super-On-Net : S - 75min - € 4.34 L - 200min - € 8.70
• VPN Super-On-Net : S - 75min - included L - 200min - € 4.34
• VPN Super-On-Net : S - 75min - included L - 200min - € 4.34
• VPN Super-On-Net : S - 75min - included L - 200min - € 4.34
• SAMSUNG S4 mini € 8.70/month4
• LG G2 € 13,04/month4
• LG G3 € 21.74/month4
• iPhone 6 Plus € 21.74/month4
• 600 min in Luxembourg of which 60 min in Europe • 600 SMS in Luxembourg of which 60 in Europe • 5 GB of which 50 MB in Europe • VPN Super-On-Net : S - 75min - € 4.34 L - 200min - € 8.70 • ZTE S Flex € 8.70/month4
• 900 min au Luxembourg of which 90 min in Europe
+ upfront : € 52.13
+ upfront : € 26.04
+ upfront : € 43,43
+ upfront : € 147.78
+ upfront : € 0
1) Calls: up to 1 500 minutes included for national calls - 2) Conditions of use of incoming minutes in Europe: free for the first 30 minutes. From the 31st minute of an incoming call in Europe, the rate of € 0.05/minute will be charged. - 3) SMS: up to 4000 included SMS for your national SMS
23
Communicate with the whole world thanks to the JOIN network More mobility, more speed! All JOIN clients can enjoy the best 4G network. The JOIN 4G is now available in the majority of the communities in Luxembourg and in Belgium.
National Coverage Luxembourg
Belgium
> 99,9 %
> 99,9 %
of the territory for your calls and SMS in 2G
of the territory for your calls and SMS in 2G
> 82,29 %
> 86 %
of the territory for 3G+ mobile Internet
population covered by the 3G+ mobile network
> 75 %
> 56 %
of the territory for 4G mobile Internet
population covered by the 4G mobile network
JOIN uses the approved POST networks in Luxembourg and BASE networks in Belgium. These networks provide one of the broader coverages of the two countries with more than 99.9 % of territorial coverage. In addition, JOIN and its partners invest constantly in infrastructures in order to offer a perfect transfer quality, particularly with respect to 4G. Independent studies clearly show that the JOIN and POST 2G, 3G, 3G+ and 4G network rates are among the best in Europe.
24
JOIN just arrived in Belgium! JOIN: Your European IT telecommunication operator of the Greater Region.
25
Take full advantage of the JOIN experience with Microsoft Windows products The Surface Pro 3, which will replace your laptop and tablet, comes to JOIN. FREE 4G USB stick or MiFi
17.40
€
/mois
Deposit : € 147 excl. VAT Combined with a DATA ONLY contract of at least € 17.39 / month for 24 months. Includes the Surface Pro 3 64 GB/ Intel i3 with a value of € 668.70 (keyboard not included).
JOIN bonus :
JOIN Cloud Office OX free for 12 months (see product details p.13) 12″
WiFi
• • • •
5
MP
800 g
Windows 8.1 Pro Multitouch functionality Surf on the Internet for up to 9 hours Surface stylus included
Model
Memory
RAM
Intel Core i3 processor
64 GB
4 GB
Intel Core i5 processor
128 GB
4 GB
256 GB
8 GB
256 GB
8 GB
512 GB
8 GB
Intel Core i7 processor
Keyboards AZERTY, QWERTY or QWERTZU
Prix du clavier :
108,99
€
Available colours:
Prix de la souris :
69,95
€
Available colour:
Deposit: € 289 - Combined with a DATA ONLY contract of at least € 20 / month for 24 months. Includes the Surface Pro 3 64 GB / Intel i3 with a value of € 769 (keyboard not included) and a free 4G USB stick/ Mi-Fi with a value of € 99. - 2) Deposit: € 489 - Combined with a DATA ONLY contract of at least € 20 / month for 24 months. Includes the Surface Pro 3 128 GB / Intel i5 with a value of € 969 (keyboard not included) and a free 4G USB stick / Mi-Fi with a value of € 99. - 3) Financing plan available for companies in cooperation with BGL from 5 Surface Pros. Subject to approval of your application. Interested? Give our business service a call on 8002 9008.
1)
26
Microsoft Wedge Touch Mouse Bluetooth
Your professional universe available on all your devices! Complementary to the Surfaces and to the computers equipped with Windows 8 and the Suite Office, Nokia smartphones, are also running with Windows and offer an unmatched mobility experience. Your world is now synchronized in real time: Email messages, contacts, calendar, SharePoint, OneDrive, Xbox...
Nokia Lumia 930
Nokia Lumia 1520
/month
/month Deposit € 43.43, as from an L subscription with 24 months. Without subscription: € 460.87
Deposit € 17.35, as from an L subscription with 24 months. Without subscription: € 434.74
Found from website recreated PMS
4G
5″
Found from website recreated PMS
20 MP
32 GB Memory
4G
6″
20 MP
32 GB Memory
All our prices are in € excluding VAT
All the Microsoft Office solutions available wherever you are, from any terminal with the JOIN Cloud. (More info page 12)
27
Your office… a "Smartliving" space Control all the devices connected to your office... with your fingertips... Sound, image, voice, for work or for pleasure, you have total control on a wide range of top level appliances, all interconnected to a single smartphone. You optimize your working time, your meetings, your relations with your colleagues...
Welcome to the "Smartliving" experience Usable with all our mobile, mobile Internet and Cloud offers.
JOIN offers up to € 150 discount on the devices of its Geneva brand depending on the number and type of subscriptions and services purchased. For more information, contact one of our advisors, see p. 7
SEE The Samsung Galaxy Tab, with star filled eyes
For more information on our Cloud offers, see p. 12
28
With their new impressive screens, the Galaxy range Samsung tablets (Tab pro 12.2 and 10.5) provide a visual experience until then available only on top level laptops. Multi-tasks and equipped with 4G, the Samsung tablets allow you to view your documents, films and photos from your JOIN Cloud wherever you are, with the same speed than in the office or at home. The perfect complementary mobile device. Your professional activities and your leisure activities are now limitless.
LISTEN Geneva Sound Systems, the "all in one" music stations Hyper-connected, fitted with a dock for iPod / iPhone, supporting Airplay, Bluetooth audio connectivities, music streaming through our Wiizbox, equipped with a subwoofer stereo and a digital amplifier, the Geneva Sound Systems allow an unmatched sound quality. Genuine work of contemporary art, with a simple and elegant design, the Geneva simply fits in any type of professional office or private home.
AKG, the B2B multifunction headset The AKG K830BT headset is wirelessly connected to your smartphone, thanks to Bluetooth technology. It offers a perfect sound reproduction on a daily basis, without being hindered by a cable. Its controls are located directly on the headset (volumes, audio tracks, calls etc.) With its classy and simple style, the K830BT is user-friendly, has a significant autonomy (up to 8 hours) and can also be folded flat, thus becoming very discreet.
EXCHANGE Esquire, the portable audio-conference, signed by Harman Kardon The luxurious wireless Bluetooth Esquire speaker is the ideal partner to conduct conferences while traveling. Its double microphone fits for all situations, conversation or conference.
For more of information on our mobile Internet offers, see p. 16 29
The battle between the titans
4G
4G
4,7″
5″
8
16
128 GB
16 GB Memory
MP
MP
Memory
Available colours:
Available colours:
iPhone 6, the latest from the apple brand
Samsung Galaxy S5, the star of the 2014 Mobile World Congress
The new iPhone 6 just came out and began to invade the market. Indispensable, the iPhone struggles with its South Korean competitor Samsung and its top device: the Samsung Galaxy S5, the new generation of a ultra-powerful Smartphone. 30
The other tops of the "Planet Business" Design, speed and performance, competing B2B devices just as powerful as the iPhone 6.
Simplify your daily life
LG G3,
- Exclusive metallic style - Quad-HD-IPS 5, 5'' (14 cm) screen, the most detailed display in the world (2560x1440) - 13MP camera with OIS optical stabilizer and laser focus - High-speed with QuadCore 2.5 GHz processor - 3000 mAh long life battery and wireless charging
4G 5″
4
MP
Available colour:
16 GB
mémoire
Visualization and incredible reading experience
BlackBerry Passport, - Touch Screen 4.5 square ' - Quad-core mobile chip - Mechanical Backlit Keyboard - Enormous autonomy Available colour :
4G 5.5″
4G 5″
13 MP
16 MP
32 GB Memory
16 GB Memory
The new generation of ultra-powerful Smartphones
Samsung Galaxy S5,
- Super AMOLED 5.1" (13 cm) screen - 16 MP camera with Ultra-HD video recording - High-speed with a QuadCore 2.5 GHz processor - IP 67 case resistant to dust and waterproof Available colours:
31
Maxi sound and video experience on mini supports Stars of the tests, here are the devices offering the best cameras and the best sound quality for an exceptional mobile use experience.
The best camera and camcorder in the world in a waterproof smartphone
Sony Xperia Z2,
- Large Full HD TRILUMINOS™ 5.2" (13.2 cm) screen - 4K video recording and 20.7 MP photo recording gathered in a smartphone - High-speed with a QuadCore 2.3 GHz processor - Enjoy a its mythical sound with the technology to reduce background noise (DNC)
4G 5″ 16 MP
Available colours:
16 GB Memory
Magnificently designed, on the inside as well as on the outside
HTC One (M8),
- 5" (12,7cm) super LCD screen - High-speed with a QuadCore 2.26 GHz processor - Incredible sound with the HTC BoomSound technology - DuoCamera: a new technology of innovative camera - Exceptional quality Full Metal Unibody Available colours:
4G 5,2″
4G 5,2″
20 MP
13 MP
16 GB Memory
16 GB Memory
Inspired by you: Larger screen and more battery
LG G2,
- Almost edge-free Full HD IPS "5.2" (13.2 cm) screen - 3000 mAh long life battery that lasts a whole day - Revolutionary Design for a more intuitive handling - 13MP camera with optical stabilizer (OIS) - Quadcore Snapdragon 800 2.26 GHz processor for better performances Available colours:
32
ZTE Grand S Flex: A 5 inch screen for a low price! With its large screen, its powerful camera and its 4G access, this smartphone is THE best quality/ price ratio on the B2B market.
ZTE Grand S Flex 4G 5″
8
MP
16 GB Memory
8.70
€
HTVA /month
Deposit: € 0 In combination with all our FLAT 4G subscriptions on 24 months. € 216 without subscription € 216
Do you know ZTE? This name might not ring a bell… Yet it is the 2nd mobile manufacturer in China and the 4th in the world. The brand was created in 1984 and ZTE reached Europe in 2006, first as a manufacturer, and now as a seller of mobiles. The ZTE devices are characterized by their sturdiness, their reliability and their low prices. 33
JOIN INSURANCES Why do I need a mobile insurance?
Life is full of unforeseen circumstances. Even if you are careful, the breakage or theft of your mobile device (Phone, tablet or laptop) are things that can happen. Thanks to our insurance services, in collaboration with LALUX Assurances for the JOIN mobile hardware, we have the solution. JOIN simplifies your life and gives you assistance, security and serenity.
LALUX
SINGLE DEVICE € 6.90/month VAT excl.
Possible discounts depending on the number of insured devices.
• 1 Mobile (mobile phone, smartphone or tablet) insured • accidental breakage (Damage due to a fall, shock, etc)
From
6.90
€
• Theft • Loss • Defective device covered by the guarantee of the device
• Global coverage
La Luxembourgeoise Société Anonyme d’Assurances,
• 2 accidents/year
L-2095 Luxembourg
• Limit of the accident 750 € VAT included • No deductible
• Call Center JOIN • Fraudulent Communications max. € 500 • Out-of-warranty service
Hotline: +352 47 61 66 40 Fax: +352 4761 200 E-mail: joinexperience@lalux.lu
• Device lent during the repair
Notice: All mobile devices (mobile phone, smartphone and digital tablet) and pc (laptop computers, electronic books, multimedia audio and / or video players, handheld printers ) owned by the person insured and used in his household, provided that at least one mobile device is used with a JOIN EXPERIENCE SIM card within the context of a JOIN EXPERIENCE subscription. For thefts with breaking and entering, with assault or pickpocketing, a police statement is necessary. For losses and device defects, cf. general conditions of sale. More information on our insurances in the JOIN Assurance general conditions on joinexperience.com
34
VAT ex cl./mon th
Come to the JOIN Experience Centres! Luxembourg City
Luxembourg-Gasperich
Luxembourg-Hamm
Bertrange
Place Guillaume II, 46 L-1648 Luxembourg
Primavera Shopping Center Rue Christophe Plantin, 12 L-2339 Gasperich
Rue de Bitbourg, 11 L-1273 Hamm
Shopping Center La Belle-Étoile Route d’Arlon L-8050 Bertrange
+352 28 89 90 30 Monday to Saturday 9am – 6pm
+352 28 89 90 70 Monday to Saturday 10am – 7pm Sunday 9am – 1pm
Esch-sur-Alzette
Ettelbrück
Rue de l’Alzette, 90 L-4011 Esch-sur-Alzette
Grand-Rue, 26 L-9050 Ettelbrück
Messancy NEW Cora Messancy 220 rue d'Arlon 6780 Messancy BELGIUM.
+352 28 89 90 10
+352 28 89 90 60
Monday to Saturday 9am – 6pm
Monday to Saturday 9am – 6pm
Pommerloch
Schmiede
Knauf Shopping Center Route de Bastogne, 19 L-9638 Pommerloch
Knauf Shopping Center Op d’Schmëtt, 3 L-9964 Huldingen
+352 28 89 90 40
+352 28 89 90 50
Monday to Sunday 10am – 7pm
Monday to Sunday 10am – 7pm
Find us also on joinexperience.com,
join,
+352 28 89 90 20 Monday to Friday 9am – 6pm
+352 28 89 90 80 Monday to Thursday 9am – 8pm Friday 9am – 9pm Saturday 9am – 7pm
Oberpallen Shopping Village Pall Center Arelerstrooss, 2 L-8552 Oberpallen
+32 63 42 48 74
+352 28 89 90 90
Monday to Thursday 9am – 8pm Friday 9am – 9pm Saturday 9am – 8pm
Monday to Sunday 10am – 7pm
joinexperience,
join and
Join Experience
Send us an e-mail: business@joinexperience.com Call the promoline at 8002 9008.
October 2014. All our prices are in € excluding VAT. Details and conditions on joinexperience.com Subject to printing error.
35
The Wiizbox, the fixed internet differently! Offer Broadband@Office S From
13.03
€
price VAT excluded, per month Offer subject to conditions.
PROFESSIONALS: FREE YOUR INTERNET CONNECTION! • • • • •
Subscribe to fixed Internet, without useless packages… for more freedom Enjoy the technology of our POST partner and of the Wiizbox… for more power Manage your movable device fleet and your subscriptions wherever you are… for more control Combine our offer and enjoy our discounts… for more pleasure Choose the VoIP with all of Europe included… for more satisfaction
Luxembourg City Place Guillaume II, 46
Luxemburg-Gasperich Primavera Shopping Center
Luxemburg-Hamm Rue de Bitbourg, 11
Bertrange Belle Etoile Shopping Center
Esch-sur-Alzette Rue de l’Alzette, 90
Ettelbrück Grand-Rue, 26
Messancy - BELGIUM Cora Messancy
Oberpallen Shopping Village Pall Center
Pommerloch Knauf Shopping Center
Schmiede Knauf Shopping Center