Case Study Sambonet

CASE HISTORY

Sambonet moves to VoIP with Wildix Sambonet is a leader in the industry of the professional cookware and kitchen utensils and a top supplier to the world class hotels and restaurants.

Striving for excellence in everything, Sambonet improves the communication processes in the company.

Ruggero Vota

All the activities of the company should be aimed at achieving excellence - thanks to this philosophy, the “Made in Italy� products became a symbol of high quality and Italian style, which is recognized and appreciated all over the world.

In a year 2009, Sambonet Paderno Industrie acquires Rosenthal, a prestigious German manufacturer of high quality porcelain. Quality has always been an issue of the highest priority to Sambonet.

All the offices and departments of Sambonet and Paderno, in addition to the Rosenthal sales offices, comprise altogether around 150 phone users.

Plans and expectations

With the increasing volumes of phone traffic, Sumbonet could not depend on a single operator any longer, there appeared the need to optimize FRANCO COPPO CEO the costs and to ensure the security of the commuSAMBONET nications. These factors led the company to the PADERNO INDUSTRIE decision to implement its own high performance fiber network. Traffic optimization, improvement of the communication quality, the need to ensure Critical points constant connection between Italian and German offices became the cornerstones for the new Shortly after the acquisition of the German group IP based telephony project for Sambonet.

Rosenthal, the old PBX has demonstrated its complete incapability to support the increasing amounts of phone traffic. The new IP based solutions brought the company communications to a new level. Now all the calls and orders in Italy or from abroad are managed directly from the head office in Orfengo, the province of Novara. According to Franco Coppo, the Managing Director of Sambonet Paderno Industrie, the phone traffic is enormous, due to the fact that the company has tight business connections in Germany, France, China, the USA, and basically all over the world.

2012

In summary

Solution Wildix has offered solutions of high flexibility and compatibility, essential for the painless redevelopment of the companies communications. Sambonet made its way to VoIP by installing a VoIP PBX, VoIP phones and the Unified Communication software CTIconnect PRO, thanks to the help of the Solutions System, a Wildix Partner.

Wildix phones guarantee excellent audio quality and connection without blackouts and interruptions – the aspects of great importance to the company like Sambonet, operating on the international level.

To ensure the security and to avoid the technical problems, Wildix provides its own failover system.

With Wildix Unified Communication solution, an employee sees the “presence” status of his colleagues, choosing the best way to get in touch with them via all the modern ways of the communication available at just one click: SMS, chat, FAX to email, virtual Post-it, etc. Thanks to the “presence”, the Sambonet personnel collaborate and exchange information without borders,which saves time and energy to every employee. Wildix CTIconnect PRO is a simple and intuitive instrument that increases personal efficiency of every worker and contributes to the business growth in general. Unified Communications brings the company to a new level, handling easily internal calls same as the calls from the outside and improving the company’s image in the eyes of its client.

Company

Sambonet Paderno Industry S.p.A

Need

a new reliable telephony infrastructure for the high quality communications

Solution

Wildix CTIconnect PRO, VoIP Wildix phones and PBX.

Benefits

• decreasing of call traffic costs • reliable and secure infrastructure • high level of communications • improvement of the company’s image

Benefits After the movement from the old analog phones to the IP, Franco Coppo underlines the decreasing of the costs of the calls and the boost of the communication quality. In fact a return on investment comes after just a few months due to the usage of the new VoIP PBX, oppositely to the traditional one, and the consequent savings on call costs.