“But the pipeline of work is just diminishing week on week. It is essential to focus on fostering relationships with the consolidating influences in the market, to keep a track on identifying where we might be losing work and to ensure going forward, work is locked in at the top.”
on the trend line in Tier One. We also know exactly where we sit in the hierarchy of the 11 Tier One providers, and we’re in a very comfortable position, just where we should be.
Arguably one of the most agile medicolegal agencies in the country, On Medical 24/7 has remained consistently ahead of the curve over the past few years, reaching full digital capacity swiftly when lockdown struck without much notice. It returned to full office capacity quickly and efficiently and then, with competitors still attempting to adjust, extended to become a 24/7 offering in response to client demand. All of this demonstrates the forward-thinking strategy and flexible nature of the Tier One agency, as well as its desire to provide the best service possible based on the demands of the market. It’s a deliberate approach and one that sets On Medical 24/7 apart from its rivals.
“WE’RE FINDING WE ARE AHEAD OF A LOT OF OUR COMPETITORS PURELY BECAUSE WE WORK 24/7.” The next step for the Newcastle-based organisation is to continue building on the success of its sister firm, Onhealth. The health and wellbeing service has a number of services, with nationwide coverage, for clients and businesses to utilise. Its latest offering is specifically designed to build on Scanlan’s adaptation of the offering to fit within different markets. “Last year could have been a tricky year for us as we took on the reforms and a huge decrease in work and instructions coming in, but we always have the security of knowing that in terms of MedCo, we remain bang
“We’re very happy with that, and we’re very happy with our diversification and the complementary services we’ve added on. “Providing a 24/7 service kicked in too, which has pitched us ahead of a lot of our competitors just purely because we are available all the time. It’s not a complex concept. Whilst many of our competitor’s offices are closed and not processing any work, we are, and therefore it is only natural that our turnaround times and life cycles are much quicker. “The firms that proactively monitor performance and SLA’s place us in the top percentiles, if not at the very top on many occasions. “A lot of companies are trying to diversify into areas they don’t have a lot of experience in. What we’ve done instead is to concentrate on delivering the highest levels of service in what we already do really well and then extend that into areas that are separate to our traditional sector, but have the market need, like Onhealth. “It’s all about being at the top of your game at this moment in time, and we are.”
