EXPERT INTERVIEW
Outstanding bathroom designs by Ripples!
Tell us a little about the Ripples brand? Ripples was founded in 1988 by my parents Roger and Sandra Kyme and has grown into an award-winning bathroom retailer renowned for its bespoke bathroom designs, stunning showrooms and innovative bathroom products. Since the first showroom opened in Bath over 30 years ago, Ripples has become a franchise with an impressive portfolio of 13 showrooms nationwide. We offer a truly tailored bathroom service, from product sourcing and design consultancy, through to installation from trusted local suppliers. With a dedicated team of in-house designers, we can help clients with anything from an elegant en-suite to a fun and functional family space or a compact cloakroom. What is your customer journey from that initial enquiry? All of our client’s requirements are different so we tailor our service to suit their needs. Some clients are just looking for a single product to finish off their bathroom, whilst others are looking for a full bathroom redesign. When a client uses our design service, the process starts with them meeting a Ripples designer in the showroom to discuss their project and ideas. Our designers ensure they have an understanding of who will be using the bathroom, the client’s preferred bathroom style and how much they are looking to invest in their project. Once the key details of the project have been discussed, we then conduct a home visit where we measure the existing room, taking care to note any factors that may influence or effect the final design scheme such as lighting or water flow. After the home visit has taken place, we move on to the design process where our designers review the options available for the client’s bathroom project and research the best design solutions to meet their brief. Our designers are true experts in all aspects of bathroom design and use their experience to consider not only how the bathroom will look and function, but how it will make the client feel. The designer will then showcase their solution during a design presentation, sharing scaled drawings which capture the style, size, layout and overall artistic look of the bathroom, as well as showing the client product samples in the showroom. Once the design has been approved by the client, we produce a detailed technical pack for the bathroom installers to ensure they fully understand the design along with the exact products that will be supplied. As the bathroom redesign gets underway, we continue to check in on progress throughout the project, ensuring the clients dream bathroom becomes a reality. 32
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