Interview with Bathroom Expert Craig Herbert
Tell us a little about the background of your business? The idea of Bathroom Expert London came because of my previous experience in the construction industry. Bathrooms are complex due the variety of different skills required for one room. This is why Bathroom expert London was set up. I am there as an expert who has an understanding of the process end to end and is always there to support and advise. I’ve also trained the team personally in our exacting process. We have a very professional and experienced team with specific expertise for each area. It is about quality, expertise, knowledge and a personalised experience. What process do you go through with customers from that first phone call to completion? Everything starts with a video or phone consultation. Some clients have very clear ideas, others want or need more support and direction. Getting to know the individuals behind the property is vital so we can tailor our services to their needs. It is about combing dreams and emotions with practical ideas and mandatory requirements to achieve the best possible design for the space. With all that we create a design and estimation of the costs. At that stage we agree the process to select and buy products. We have connection with high quality showrooms that can offer great products at appropriate prices. Once the estimate is agreed we arrange for a starting date. What advice would you give people before starting a bathroom renovation? Firstly: Due diligence is key– Do not blindly place your trust in someone and know exactly who is going to be responsible for what goes on in your home. Choosing the right partner and ensuring there is knowledge behind promises is worth their weight in gold. Secondly: Make sure you nail the design before you look at products and engage the services of a design specialist. You will be surprised what’s possible with even the smallest of spaces. If your designer has plumbing and building background and knowledge they can treat the room as a blank canvass and design with minimal limitations. Finally: materials quality is key. The product specification has evolved with the development of new $technology and materials, which help us create a quality product. What’s the best thing about working in the Hampstead area? Local to the area, I love the various period properties and their charm. I have worked on many different houses so I understand the challenges that period properties present. This local touch creates an opportunity to help client’s understanding of ‘what works’ to get a premium finish. Surrounded by so much beauty and culture, clients also often have a real understanding of the value of quality. Of course it is tempting to try and look for the cheapest offer and believe that when someone offers a cheaper service it will give us the same than a more expensive one. But when people understand the real value of quality they also know that there are not bargains without risk. Clients in Hampstead usually know the importance of having confidence on the work has been done in the inside, knowing it is as high end as what you can see in the outside. 34
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