Hearing Aid - Maintenance & Troubleshooting Audiology Services – ENT Clinic Hearing Aid Maintenance It is important to take care of your hearing aids to prevent damage and to ensure they work effectively.
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Remember to change the battery when you hear the battery low signal
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Remember to remove the battery and separate it from the hearing aid if you are not using it for more than one month
Tips on Taking Care of Hearing Aid: •
Remove your hearing aid before showering and sleeping
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Clean the hearing aid daily with a soft cloth, tissue, or recommended cleaning product
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Put the hearing aid in the charger when not in use
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Make sure the charger is turned on
Do not wash or wet the hearing aid
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Cover the hearing aid with the electronic dehumidifier
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For hearing aid using disposable battery: •
Open the battery door when not in use
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Put the hearing aid in a jar with drying capsule or in the electronic dehumidifier
For hearing aid using rechargeable battery:
Hearing Aid Troubleshooting Possible solutions Problem
Possible causes
Hearing aid is not turned on
No sound
Battery is flat
Blocked sound outlet
Behind-TheEar (BTE)
Receiver-InCanal (RIC)
For hearing aid using disposable batteries: Ensure the battery door is closed completely For hearing aid using rechargeable batteries: Press and hold the push button to turn on the hearing aid For hearing aid using disposable batteries: Insert a new battery For hearing aid using rechargeable batteries: Charge the hearing aid Remove any wax in the mould opening. Use an air blower to puff out any moisture in the mould
Change the dome and/or wax filter
Custom aid
Ensure the battery door is closed completely
Insert a new battery
Change the wax filter
Possible solutions Problem
Whistling noise from the hearing aid
Possible causes
Behind-TheEar (BTE)
Receiver-InCanal (RIC)
Custom aid
Wax blockage in the ear
See ENT doctor to remove ear wax
Hearing aid is not inserted properly
Ensure your hearing aid is inserted properly in the ear with no gap
Hearing aid remains turned on when left on the table or kept in the casing
Damaged tubing
For hearing aid using disposable batteries: Open the battery door to turn off the hearing aid For hearing aid using rechargeable batteries: Put the hearing aid in the charger or press and hold the push button to turn off the hearing aid Tubing is hardened or broken. Replacement is required
Not applicable
Open the battery door to turn off the hearing aid
Not applicable
Possible solutions Problem
Possible causes
Battery is weak
Sound is intermittent (Cutting in and out)
Blocked sound outlet
Moisture
Behind-TheEar (BTE)
Receiver-InCanal (RIC)
For hearing aids using disposable batteries: Insert a new battery For hearing aid using rechargeable batteries: Charge the hearing aid Remove any wax in the mould opening. Use an air blower to puff out any moisture in the mould
Change the dome and/or wax filter
Custom aid
Insert a new battery
Change the wax filter
Dry the hearing aid with a soft cloth, tissue, or air blower. Put the hearing aid in a jar with drying capsule or in the electronic dehumidifier
If you are unable to resolve the problem or encounter further problems, please call 6555 8828 for an appointment to consult your audiologist.
Yishun Health is a network of medical institutions and health facilities in the north of Singapore, under the National Healthcare Group. Admiralty Medical Centre • (65) 6807 8000 • www.admiraltymedicalcentre.com.sg Khoo Teck Puat Hospital • (65) 6555 8000 • www.ktph.com.sg Yishun Community Hospital • (65) 6807 8800 • www.yishuncommunityhospital.com.sg The information is correct at the time of printing and subject to revision without further notice.
ENT.PE.09.0421