Teleconsultation for General Surgery Clinic What is a teleconsultation? A teleconsultation is a consultation conducted by a doctor via phone call. It is recommended for non-emergency conditions. Why am I undergoing a teleconsultation? You have undergone a procedure such as a scope or day surgery and the doctor has assessed that you are suitable for teleconsultation. The doctor will explain your results via the phone call. What are the benefits of a teleconsultation? You will be able to consult your doctor in the privacy and comfort of your own home. In addition, you can save time spent on travelling and waiting at the clinic.
Will there be charges for the teleconsultation? Yes, teleconsultations are chargeable. Please refer to the table below for the details. Subsidised Patients Private Patients
$26 - $70 $76 - $183
*Charges may differ for Singapore citizens, Permanent Residents and Foreigners
Are teleconsultations Medisave claimable? No, teleconsultations are not Medisave claimable. Do I still need to come to KTPH to follow-up? During the teleconsultation, the doctor will advise if another physical appointment will be required.
How can I collect medication prescribed to me? There are 3 methods for medication collection: 1. Medibox at KTPH Level 1, next to Pharmacy 2. Home Delivery 3. KTPH Level 1 Pharmacy For collection via Medibox or Home Delivery, follow these steps: 1. Check that your prescription is from KTPH and does not contain controlled drugs. 2. Place an order via Healthhub (scan the QR code below) or by calling the pharmacy hotline at 6602 2220.
3. Choose a collection method (Home Delivery or Medibox). Do note that home delivery is chargeable. 4. Once you receive your medication, make payment. The bill will be mailed to your home address if there is an outstanding payable amount. Scan the QR code below or refer to the bill for payment methods and make payment within a week of receiving the bill.
How can I retrieve my medical report? Email ktph.mro.enquiry@ktph.com.sg after your teleconsultation. Please note that a hardcopy report is chargeable.
Yishun Health is a network of medical institutions and health facilities of the National Healthcare Group in the north of Singapore. It comprises Khoo Teck Puat Hospital, Yishun Community Hospital and community extensions such as Admiralty Medical Centre and Wellness Kampung. Khoo Teck Puat Hospital • (65) 6555 8000 • www.ktph.com.sg Yishun Community Hospital • (65) 6807 8800 • www.yishuncommunityhospital.com.sg The information is correct at the time of printing and subject to revision without further notice.
GS.PE.32.1023