2
YEAR IN REVIEW
highlights of
review of operations During our latest year we served nearly 1800 children and their families in one or more of our seven program areas. The ages ranged between birth and 19 years old, with the majority of children served between 3 and 5 years of age. There was a 34% decrease in the number of new clients waiting for initial service. The waitlist was impacted positively by a temporary SLP position which was funded by the Board through fundraised dollars. 100% of our families reported that our services impacted positively on their child’s life and 94% of our Family Support Program clients report satisfaction with the program.
There are four key areas that we measure in order to manage our overall performance in operations and service delivery: Effectiveness, Efficiency, Accessibility, and Satisfaction. Regular monitoring and reporting of performance in these four areas is a mandatory requirement for international accreditation by the Commission on Accreditation of Rehabilitation Facilities (CARF), through which the NCDC has been approved since 2004. Within each area is a series of supporting objectives which drive the operational efforts of the NCDC team. Progress towards these objectives is monitored and measured; results for the latest year are summarized in the following tables:
effectiveness objectives
results
Maximize parent’s ability to facilitate their child’s development
100% of parents reported improved ability to facilitate their child’s development
Maximize the clients attainment of skills and abilities
98% of clients reached at least one of their goals (as documented in the client’s chart)
Maximize the effectiveness of the SCD Level 2 position
100% achievement of goals of SCD Level 2 support worker placement
Increase the social skills of preschool clients
100% of our Preschool children showed improvement or maintained social skills
efficiency objectives
results
Maximize # parents completing parent education groups
92% of parents enrolled in Parent Education groups completed groups
Maximize parents timely access to reports
70% of our client’s receive a report within 6 weeks of their assessment
accessibility objectives
results
Minimize the number of children are waiting for SLP services through addition of SLA (speech language assistant) position
16 clients received direct service from the SLA
Minimize the number of new clients waiting for CDC service
There was a 34% decrease in the number of new clients waiting for initial service
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