Getting customers’ voices heard at the highest level! We want to make sure that the views and priorities of customers are at the heart of what we do so it is important that our Board knows how customers feel about our services. As a way of making sure this happens we recently set up a new Customer Services Committee. The committee is made up of tenants and chaired by a tenant and reports directly to our Board on issues that affect customers. We needed tenants on the committee that will challenge what we do so we looked for people who had certain skills and personal qualities. We were really pleased with the 20 applications that we received and the quality of all of the applications. In October we recruited 9 tenants to the committee who each bring a wide range of skills. One of the reasons they were successful was because they all showed a commitment to social housing and the aims of Your Homes Newcastle and can use their own experience in an objective way. We were keen for the committee to reflect the communities we work with so we are particularly pleased that the new group is very representative of the different communities that we work with and is made up of customers from all parts of the City. The group had their first meeting in December where they met Tina, our Managing Director and fed into and endorsed our new Customer Insight and Engagement Strategy. The committee recently met again in March when they suggested priorities for our New Equality, Diversity and Inclusion Policy and Strategy. They also endorsed our Customer Commitments for this year and made suggestions on how we can make them happen. Committee members have also met the Housing Minister and taken part in a National Tenant Panel Conference in York.
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