Privacy Notice At Your Homes Newcastle (YHN), we’re committed to protecting and respecting your privacy. General Statement This Notice explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Our Policy applies to information about applicants, leaseholders, customers and other service users. By giving YHN your information or by using our website you are confirming that you’re agreeing to be bound by this Policy. We will update this Notice on a regular basis so we recommend that you occasionally review this privacy statement to ensure you are aware of any changes that may be relevant to you. If you have any questions about this Notice and our privacy practices please contact us by emailing informationgovernance@yhn.org.uk, telephoning: 0191 278 8600, or in writing to: YHN House, Benton Park Road, South Gosforth, Newcastle Upon Tyne, NE7 7LX. Who are we? Your Homes Newcastle is an Arm’s Length Management Organisation (ALMO) of Newcastle City Council (NCC). We manage housing and leasehold on behalf of the council and housing on behalf of Leazes Homes. YHN is registered with the Information Commissioner’s Office as a Data Controller under reference 5076256. We have an appointed Data Protection Officer (DPO) to oversee our processing to ensure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, or you require this information in another format, please contact the DPO, Phil Slater at dataprotection@newcastle.gov.uk or by calling 0191 211 6500. Changes to this Privacy Notice We will review and update this Privacy Notice in accordance with any changes to our processing. If we make any significant changes which alter the terms upon which you have agreed, we will post notice of the change on our website and you will be deemed to have accepted such changes. This privacy notice was last updated September 2020.
Why do we collect and store personal information? We need to collect, process and store personal information about you and other household members or sometimes relatives* in order to fulfil our obligations as a landlord and to deliver efficient and effective services. *When you provide information about household members or relatives, it is your responsibility to ensure this is done with their full knowledge and consent. How do we collect information about you?