Mops & Shops Leaflet

Mops & Shops

Comments and complaints If you have any comments about Mops & Shops, or if you are unhappy about any aspect of the service, please contact the Mops & Shops Coordinator (details below)

One Community provides a range of Voluntary Sector Support, Community Development, Care, Information and Transport services

Contact details Mops & Shops One Community 16 Romsey Road Eastleigh SO50 9AL Tel 023 8090 2455 Email ssheath@1community.org.uk Please leave a message on our voice mail if we cannot answer your call straightaway, or speak directly to our reception staff at One Community: Tel: 023 8090 2400

Published by One Community

One Community

16 Romsey Road, Eastleigh Hampshire SO50 9AL Telephone 023 8090 2400 Facsimile 023 8090 2413 Textphone 023 8090 2401 Email info@1community.org.uk One Community’s headquarters stands overlooking the Recreation Ground and bandstand in central Eastleigh, just a few minutes’ walk from the railway and bus stations. The building has a small forecourt car park, and pay-and-display parking is available diagonally opposite, to the rear of Sainsbury’s.

www.1community.org.uk Registered Charity Number 1052978.

Registered in England as a company limited by guarantee.

Registered Number 3132524.

Registered office: as above.

Mops & Shops Service Eastleigh

Procedures Detailed operating procedures have been written for the Mops & Shops service at One Community, to ensure:

The Mops & Shops Service The Mops & Shops Service provides a professional, domestic service for eligible people. This is to help older and disabled people to maintain their independence.

Who is Mops & Shops for?

The Mops & Shops service is for anyone who is unable to do their own housework, for whatever reason, and needs to find a reliable home support worker. This can be on a short term or long term basis.

Referrals to Mops & Shops A care professional may recommend the Mops & Shops service to a client; clients may refer themselves to the service, or a friend/relative may refer a client to the service.

Joining Mops & Shops The Mops & Shops coordinator will contact potential clients to discuss their needs. Then a visit and formal assessment will be made prior to introducing a Home Support Worker.

If there is a waiting list, priority will be given to those in most need.

What can and can’t be done Home Support Workers can only undertake housework and shopping tasks. This can include general cleaning, vacuum cleaning, changing beds, washing and ironing, as long as the appropriate appliances are available.

Home Support Workers are not permitted to undertake heavy lifting or any kind of personal care (bathing, dressing or administering medication).

When will the work be done?

The work will be done at a time convenient to, and agreed by, both the client and the Home Support Worker, between 9am and 5pm Monday to Thursday and 9am - 4.30 on Fridays but not bank holidays.

Paying for the service There is a charge of £12.50 per hour (a minimum of one hour) which will be invoiced monthly. Details are available on our website: www.1community. org.uk or by phoning our Mops & Shops office on 023 8090 2455

•

Rigorous recruitment standards, including references and Disclosure & Barring Service checks for all workers

•

Appropriate training for Home Support Workers, including a code of conduct

•

Fair criteria for accepting referrals and meeting local need for the service

•

Monitoring and evaluation of the service to maintain high standards

Monitoring and review The coordinator will review individual

arrangements after one month and then again at approximately six-month intervals, to ensure that all is going well. Clients may call the office to discuss any change in their circumstances or any other concerns.

Staff supervision The coordinator will meet with Home Support

Workers on a regular basis and training will be given

Confidentiality Client details are maintained in strict confidence within the service.