NSTs 18.1 [Booklet Segunda Ronda]

NSTs

National Support Teams

Application Booklet 2018.1

Index 1.

2.

3.

4.

5.

6.

7.

Main message Benefits of being NST Requirements of the NSTs process TimeLine Structure General Questionnaire Specific Questionnaire

"In AIESEC, you can have the luxury of having good talent, another thing is to go for the best talent... IT MAY COST A LITTLE MORE" - Sergio Sierra

Benefits of being NST 1. Have the opportunity to give support to all local entities and expand your knowledge of the organization.

2. Connect with the international network of AIESEC. 3. Support to the national office to plan and execute strategies.

4. Knowledge about the reality of the local entities.

5. Attend events at the national level.

6. Develop the cycle of education to strengthen the personal development plan and the skills of the members of AIESEC in Guatemala.

Requirements about the process 1. The application can be written in either Spanish or English.

2. The application must get on the link provided in this booklet.

3. Any application submitted by outside of the DDL or with the absence of any of the requirements will not be taken into account in the process.

(11:59 pm / 12 Jan - 2018) 4. Attach a (1) Endorsement: On the part of the Committee Home Where to tell us why you recommend? And what has been your active role within the organization?

5. Should send the documents in PDF (Application + Endorsements).

About the Process Interview Process • You must schedule an interview with the MC responsible for the area that has been applied.

Challenge Process • After the interview you will be assigned a challenge according to the area that you are applying to be fulfilled in an estimated time of 36 hours.

Nomination Process • The MC will evaluate the application (general questionnaire, specific, and the challenge).

• Must comply with a 80% to be official applicant scores that will be drawn according to the application and the interview.

Timeline Launch 2nd round

DDL app

9Jan 2018

12Jan 2018

Interview+ Challenge

Announcement

13-14 Jan 2018

15 Jan 2018

Structure FNZ

TM

MKT

IGV

IGT

OGV

1.

NST CHAIR TM 1.

NST Cultural Shock GET - Rewards and Recognitions KEEP 2.

NST National Education Cycle - DEVELOP

NST Chair Operation Manager 1.

ICX Manager 2 OGV Manager Strategy Manager 1.

Community Manager Facebook 2.

Community Manager Instagram 3.

Showcasing 4.

Mercados

1.

NST IGV Hacker 2.

NST Custormer Experience

1.

Value Delivery 2.

Match manager 3.

Sales Hunter 4.

Alumni manager

1.

IR manager 2.

Product Deveplopment 3.

OGET Manager 4.

OGV Hacker

Finance coach

2.

Account Manager

3.

Information Manager 4.

ECB Chair

Manager ICOMM

General Questionnaire

General Questions

Profile • • •

Full name contact information (number, email, Facebook Link) References People: Someone who led, someone who lead you, someone and someone to worked with you. (only Name, number and mail) AIESEC Experience. In a time line to show the experience of AIESEC with dates and also include conferences attended. In the AIESEC experience specify the goals that have been reached within their different roles.

1. What do you think you can contribute to AIESEC in Guatemala being NST? 2. What do you think is the role of the NST? 3. What is it that you dream for AIESEC in Guatemala is a passionate, take action and become supreme court?

Attach to this link the application and the endorsement of the DDL statements: 12 January 2018 – 11:59 pm

bit.ly/NSTs2018

1 PAG

2 PAG

Specifc Questionnaire Booklet Aplicaciรณn 2018.1

STRUCTURE

MCVP F&L Finance coach

Account Manager

ECB Chair

Information Manager

F&L

NST Finance Coach GENERAL JOB DESCRIPTION Is responsible for supporting local entities in each stage of the Growth Model, as well as being in charge of the project to strengthen local entities through education and communication with the Vice Presidents of Finance and the LCP of AIESEC in Guatemala.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: 100% financial education cycle Legal and financial audit to monthly local entities Monthly monitoring of local reportability in a timely manner

Report to MCVP F&L

Requirements • • • • • •

Experience in the management of tracking tools Knowledge of financial standards Team management experience Knowledge AIESEC 2020 Attend the Finance Summits Attend national conferences

Specific Questionnaire 1. Name two strategies that contribute to having a network of educated financiers.

2. How to ensure that local entities deliver on time and formulate their financial report and their accounting support?

3. Mention a strategy that contributes to having an audit report of local AIESEC entities in Guatemala quickly and clearly.

2 PAG

F&L

NST Account Manager GENERAL JOB DESCRIPTION He is responsible for supporting national operations through the IGT / IGE program. He is in charge of carrying out the financial and legal audit of the program, tracking accounts receivable from national partners, making purchase orders, reviewing contracts / agreements and performing the corresponding billing month by month.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: # Monthly audits Billing monthly partners Support in contracts / agreements and purchase orde

Report to MCVP F&L

Requirements • • • • • •

Experience in the management of tracking tools Knowledge of financial standards Team management experience Knowledge AIESEC 2020 Attend the Finance Summits Attend national conferences

Specific Questionnaire 1. Make a SWOT analysis on the financial support to the IGT / IGE program of AIESEC in Guatemala.

2. Mention a strategy to develop the IGT / IGE program audit processes 3. Develop a proposal for the evolution of the accounts receivable system and how to reduce the uncollectible accounts of the IGT / IGE program.

2 PAG

F&L

NST Information Manager GENERAL JOB DESCRIPTION He/She is in charge of evolving and migrating the accounting system of AIESEC in Guatemala to a new platform and diversifying the payment methods to reduce the time of sale of each program. He is also responsible for analyzing, planning and executing investments in national events, such as conferences, summits, among others.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: Implementation of Wave (Done / Not done) % Optimization and reduction of losses in national events Implementation of new payment methods.

Report to MCVP F&L

Requirements • • • • • •

Intermediate / advanced financial knowledge Knowledge of financial standards Knowledge of AIESEC 2020 Experience in accounting tools Attend the Finance Summit Attend national conferences

Specific Questionnaire 1. Make a SWOT analysis on payment methods (OGV / OGT rate) 2. Mention and detail of strategies on the optimization of the accounting system of AIESEC in Guatemala 3. Identify the bottlenecks of national events and mention strategies to reduce them.

2 PAG

F&L

ECB Chair GENERAL JOB DESCRIPTION The chair of the ECB is responsible for leading the team and its performance. He is the leader of the team responsible for guaranteeing quality criteria in every experience offered by AIESEC in Guatemala. Education in the implementation of the 16 exchange, evaluation and improvement standards at the local and national level. And take care of quality cases when one of the standards is not met.

Date: January 2018 – July 2018 / At less 15 hours available / Monthly Report KPIs: % Cases resolved (100%) % Compliance with the Exchange Standards % Complete Audit LCs General NPS Score in Expa % Equipment efficiency (Open cases / Cases resolved) Quarterly reports to the national plenary Exchange Standarsds complete in Expa

• • • • • •

MCVP F&L

Minimum 1 year of active experience in AIESEC Team management experience Knowledge AIESEC 2020 Exchange experience Knowledge about XPPs Advanced English

Specific Questionnaire 1.

2.

3.

4.

Report to

Requirements

What are the main difficulties for the correct implementation of the Exchange Standards in AIESEC in Guatemala? Make a list of the main strategy with the actions that must be taken to guarantee the quality of the experiences.

How would the NPS response rate increase? Please indicate clear actions for the parties involved.

How can you ensure that quality cases do not reach the level of the ECB, at least locally have exhausted all the options they have to create a solution? Please include the main strategy according to the flow of case resolution.

What will be the 3 main projects in your term? Why?

2 PAG

STRUCTURE

MCVP TM/OD TM Coach

GET - KEEP

Icomm

DEVELOP

NST TM Coach GENERAL JOB DESCRIPTION Is responsabile of the TM NST maanagment. But also be the main communication channel between the Local Entities and National Office. Provide the enough tools to track and support the national TM network throught the NST team.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: Ensure Education for the TM Network NST Manangmente and ensure Team Standards Provide to the network educational material to support the process

Report to MCVP TM/OD

TM/OD

Requirements • • • • • •

HR Knowledge TM knowledgement at: Global, National, Local level.

Tracking Skills LCP/LCVP/NST Leader Experience Solution Oriented Make decisión skills

Specific Questionnaire 1. Make a DOFA about TM National reality and plan the main projects to work with de NSTs Team 2. Name 3 strategies to ensure the 100% of implementation of national strategis in the TM network 3. Why are you the NST Coach that TM network needs

2 PAG

NST Member X2 GENERAL JOB DESCRIPTION Create national strategies in order to innovate the Team Experiences, focus in the develpment of leadership of each member who believes in our organization as the key to develop themselves, but also strategies that allow the team performance and productivity to achieve them goals, without forget the quality of each experience that we provide.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: Ensure Education for the TM Network NST Manangmente and ensure Team Standards Provide to the network educational material to support the process

Report to MCVP TM/OD –NST TM Coach

TM/OD

Requirements • • • • •

Talent Managmente or Human Resource knowledge Creative and Innovative thinking Analytics Skills Plataforms knowledge, Excel skills, EXPA, PODIO, AIESEC Hub Managment LCVP/NST Experience

Specific Questionnaire 1. Choose one TM Process and put a new way to make it innovated 2. Analyze the current TM necessities and propose a project to implement durgin your tern with the Local Entites

2 PAG

TM/OD

NST Icomm

Requirements

GENERAL JOB DESCRIPTION Create national strategies in order to run and evolve the communication strategy and processes. Responsabile of the AIESEC in Guatemala’s organizational communication adn run the internal campaing strategy.

Date: January 2018 – July 2018 At less 10 hours available Monthly Report NST Meetings KPIs Organizational communication Done/NotDone #Post in facebook, Instagram # Internals Campaing

Report to MCVP TM/ OD

• • • • • •

Spanish Level Excellent English Level Good TL or NST Experience Desing and social media skills Creative and Innovative thinking Content and campaigns creation skills

Specific Questionnaire plan

creation

1. Propose a campaing name for complete focus in January and February: brand, pictures, gifs and mailing template for Facebook, Instagram and mailing.

2. Evalute the current status of internal comm strategy and propose a action plan for next term

3 PAG

STRUCTURE

MCVP MKT Operation Coach

ICX OGV

Strategy Coach

CM CM Showcaising Markets

NST Operation Chair GENERAL JOB DESCRIPTION Person in charge of the coordination of strategies by means of manager to meet the needs of each one of the areas through the customer flow implementation.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Meetings # Booklet # Reports

MKT

Requirements • • • • •

Spanish Level Excellent English Level Good VP/TL or NST Experience Knowledge in the customer flow implemented, in OGV and ICX At least 6 months in the Organization.

Specific Questionnaire 1. How can we ensure that the customer flow implementation in AIESEC in Guatemala?

2. In what way realizarias the handling of your NST in charge?

Report to MCVP MKT

2 PAG

NST ICX GENERAL JOB DESCRIPTION Person In charge of implementing the strategies for the products of IGV and IGT, generating the necessary material for these..

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Meetings # Booklet # Reports

MKT

Requirements • • • • •

Spanish Level Excellent English Level Good VP/TL or NST Experience Knowledge in graphic and audiovisual design linked to ICX At least 6 months in the Organization.

Specific Questionnaire 1. From the Marketing area Do you make a proposal on how we could improve the international internship program to generate more sales with companies?

2. How could we position IGV with our cooperations?

Report to MCVP MKT

2 PAG

NST OGX GENERAL JOB DESCRIPTION Person In charge of implementing the strategies for Global Volunteer products, generating the necessary material for these.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Meetings # Booklet # Offline Pack # Reports

Report to MCVP MKT

MKT

Requirements • • • • •

Spanish Level Excellent English Level Good VP/TL or NST Experience knowledge in graphic and audiovisual design linked to OGV At least 6 months in the Organization.

Specific Questionnaire 1. In AIESEC in Guatemala we have worked an offline pack, which consists of material that the committees can print for their entities given the lack of human resources in Marketing. What would you attach to the pack for this semester?

2. Mentions 4 innovative strategies to promote the outgoing global volunteer program that are not related to social networks.

2 PAG

Strategy Coach GENERAL JOB DESCRIPTION Person in charge of coordinating the strategies by means of a manager that meets the needs of each one of the areas through the customer flow.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Meetings # Reports #Opens

MKT

Requirements • • • • •

Spanish Level Excellent English Level Good VP/TL or NST Experience knowledge in the customer flow,, Admissions.

At least 6 months in the Organization.

OGV

and

Specific Questionnaire 1. What are the phases of the Customer Flow in which marketing intervenes and how could it be ensured that the customer flow is fulfilled in social networks?

2. How would you manage your NST in charge?

Report to MCVP MKT

2 PAG

NST Community Manager X2 GENERAL JOB DESCRIPTION Responsible for managing the social networks of AIESEC in Guatemala to generate a correct phase of attraction, it will be responsible for generating the graphic material.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Publications # Reports # Opens # Likes, Share, Comments.

Report to MCVP MKT

MKT

Requirements • • • • • •

Spanish Level Excellent English Level Good VP/TL or NST Experience knowledge in the customer flow,, Admissions.

Graphic design skills.

At least 6 months in the Organization.

OGV

and

Specific Questionnaire 1. How can we generate more interaction with followers?

2. What strategies would you use to generate 200 likes per month?

2 PAG

NST Showcaising GENERAL JOB DESCRIPTION In charge of generating audiovisual material for the Global Volunteer and Admissions programs.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs # Videos

MKT

Requirements • • • • •

Spanish Level Excellent VP/TL or NST Experience knowledge in the customer flow,, Admissions.

Audivisual design skills At least 6 months in the Organization.

OGV

and

Specific Questionnaire 1. Make a script proposal for a video no longer than 30 seconds for the admissions product.

2. How could video clips be innovated for our products?

Report to MCVP MKT

2 PAG

NST Markets GENERAL JOB DESCRIPTION In charge of leading market research in universities and exploring new markets, such as institutes and schools Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs # Reports # Proposals # Sales meetings

Report to MCVP MKT

MKT

Requirements • •

At least 6 months in the Organization.

Not abroad

Specific Questionnaire 1. What new markets do you think would be suitable for our products and why?

2. Make a 2-month action plan to generate the sales strategy for institutes.

2 PAG

STRUCTURE

MCVP OGV OGV Hacker

IR

Product Develpment

OGE/OGT Manager

OGV

NST oGV Hacker GENERAL JOB DESCRIPTION Analyze the historical and current data of the platform to implement strategies to meet the problems in the customer flow , as well as a follow-up to the process time and creation of tools to fulfill properly.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings

MCVP OGV

Can be international Experience of LCVP/LCP preferably Experience of NST preferably EXPA knowledge Experience flow knowledge Microsof Office knowledge

Specific Questionnaire

KPIs #Approached #Applicants #APDs

Report to

• • • • • •

Requirements

2 PAG

1. Make 2 or 3 calls to the network of oGV of AIESEC in Guatemala taking from them the 3 main problems of the program and propose a solution to these problems.

2. Make an analysis of the convertion rate and the process time of oGV in AIESEC Guatemala and identify what are our bottlenecks and how to give solution to these.

3. Propose that way you could give a better follow-up to the processes of oGV (process time and experience flow) *you can make tools if you want.

4. How would you handle the channels of communication with the membership and the BoVP and what would be the purpose of using these channels.

OGV

NST IR GENERAL JOB DESCRIPTION Responsible for training to the local committees on how to generate and maintain cooperation in addition to create the strategy of cooperation with the mcvp oGV. Prior to co-create with the BOVP a market study to assign and create the necessary cooperation that the market need.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Cooperations chats #Network trainings #Completeds

• • • • • •

1.

2.

4.

MCVP OGV

Can be international Experience of LCVP/LCP preferably Experience of NST preferably EXPA knowledge Experience flow knowledge Microsof Office knowledge

Specific Questionnaire

3.

Report to

Requirements

Make a start stop and continue of the processes of cooperation of AIESEC in Guatemala.

Make a timeline from January to July of your plan of cooperation and activities of each month, taking into account the experience flow and how this fits to each month, *please be as specific as possible.

Propose a strategy of how you as NST IR would handle the education in cooperation with the local committees.

Make an analysis of supply and demand that have oGV in AIESEC in Guatemala and in this regard, raised the strategy that will use the other semester to grow the program

2 PAG

NST Product Development GENERAL JOB DESCRIPTION Build alliances with external entities that facilitate and generate massive impact to the global volunteer program, as well as do the follow up of these partnerships and the strategy behind for the whole network take advantage of these opportunities in the best way, including strategies for the promotion and achievement of goals by exchanges through these opportunities.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Meetings #Agreements signed #APDs by agreement.

Report to MCVP OGV

OGV • • •

Requirements

Guatemala has to be TL experience Preferably experience in sales.

Specific Questionnaire 1. To propose a project to oGV that you could take a private national/international entity or government.

2. .Name three possible allies that could have AIESEC in Guatemala to boost exchanges next semester and because they.

3. .Make a timeline from January to July sales, closing of sales , promotion and APDs of the allies set out in the previous point.

4. Make a proposal to the company that you want, and then attach all supporting documentation with your application.

2 PAG

NST OGT/OGE Manager GENERAL JOB DESCRIPTION The oGV MCVP support with the follow-up to the experiences of the intercambistas of the program of global talent, as well as the sale of the same and follow-up to their EPs within the entire experience flow.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs #Applicants to opportunities GT/GE # APDs GT/GE

Report to MCVP OGV

OGV • • •

Requirements

Guatemala has to be TL experience Preferably experience in sales.

Specific Questionnaire 1. Make a timeline from January to July of how does a program like oGET, taking into account the experience flow and how this fits to each month. *Please be as specific as possible.

2. An analysis of supply and demand that have oGET in AIESEC in Guatemala and in this regard I raised the strategy that will use the other half to grow the program.

3. How would you describe a process of an EP oGT more effective ( process time, selection of profiles, interviews, profiles aligned)

2 PAG

STRUCTURE

MCVP IGT/IGE Value Delivery

Sales Hunter

Match Manager

Alumni Manager

NST Value Delivery GENERAL JOB DESCRIPTION Has the responsibility of giving the servicing to the trainees. Verify the trainees are doing their work and the company is respecting the agreement.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: # Trainees GT with immigration status up-to-date and file number. # Trainees with international security. # Trainees with memo deal signed and physical and virtual storage of the same.

Report to MCVP IGT

IGT/IGE

Requirements • • • •

At least 6 months in the Organization.

English required EXPA and Podio knowledge Solution Oriented

Specific Questionnaire 1. How will you describe the most created LEAD Space?

2. Create an agenda for an education LEAD Space.

Include objectives, topics, and outcomes.

3. Create a timeline for immigration process

2 PAG

NST Match Manager GENERAL JOB DESCRIPTION Is responsible for attract the trainees, he/she will create strategies as international relations and more strategies and execution to boost the number of LEADs applying to our projects, such as design promotional material and booklet, recruiting, showcase trainees, and events.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: # Contacted # Approves # Cooperations

Report to MCVP IGT/IGE

IGT/IGE

Requirements • • • •

At least 6 months in the Organization.

English required EXPA and Podio knowledge Solution Oriented

Specific Questionnaire 1. Present a SWOT Analysis of IGT in Guatemala currently.

2. How will you ensure that Brand Advocacy is happening while EPs are in our companies and when they return?

3. Create content (pictures, blog, videos, etc.) to attract new partnerships.

2 PAG

NST Alumni manager GENERAL JOB DESCRIPTION Expansion and recovery of database of former members and alumni of AIESEC in Guatemala. First Contact and rapprochement with the same, creation of bi-monthly events for the network and management of public relations focused on the same.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: % of alumni in a National database % of events with Alumni engagement locally % of events with Alumni engagement nationally

Report to MCVP IGT/IGE

IGT/IGE

Requirements • • • •

At least 6 months in the Organization.

English required EXPA and Podio knowledge Solution Oriented

Specific Questionnaire 1. How do you engage with the Alumni net?

2. What is a strategy not currently being executed that would help the development of Alumni network? What is your plan to execute this?

3. Create a list of at least 10 alumnus you would like to approach and what the desired outcome would be.

2 PAG

NST Sales Hunter GENERAL JOB DESCRIPTION In segmentation, contact support and assistance to events for companies and organizations, to follow up on these relations and development of specific proposals if necessary. The evaluation and research to penetrate other markets with our Global Talent.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: # of Opportunity Opens.

Expansion of allies in the national portfolio.

Market analysis defined.

Report to MCVP IGT/IGE

IGT/IGE

Requirements • • • •

At least 6 months in the Organization.

English required EXPA and Podio knowledge Solution Oriented

Specific Questionnaire 1. Create a plan to personally open 5 iGT opportunities in this role.

2. Which types of companies would your target and for which sub-product? Why? 3. What do you see as the biggest Public Relations opportunity in Guatemala and what action steps do we need to take to get after it?

2 PAG

STRUCTURE

MCVP IGV Customer Experience

Hacker iGV

IGV

NST Customer Experience GENERAL JOB DESCRIPTION - Implement and tracking of the value delivery strategies.

- Implement and track Family Host program for delivery - Optimize implementation of Customer Flow at local level (EPs & enablers) - Improve NPS and Exchange Standards education - Knowledge Management of all the materials and documents used for the delivery processes.

- Standardize systems, tools and processes for delivery.

Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings

KPIs: - % of achievement of Individual Plan - # Families Host - % Completeds and NPS Response Rate

• Experience in iGV • Knowledge in Exchange Standards, Value Delivery & Customer flow • Persistence and commitment to results • Team Management Skills • Network Development Skills • Information & Knowledge Management

Specific Questionnaire 1.

2.

3.

4.

Report to MCVP IGV

Requirements

Talk to the IGV network and identify what are the main mindsets related to growth and propose 3 strategies to break those mindsets.

From 1 to 5, how would you rate CX iGV network on processes involving our enablers based on a) Relationship; b) Brand Advocacy and c) Processes standardization. Justify your answer and present 2 general propositions to improve network’s performance in each point.

How would you improve consideration and value delivery processes for enablers? Set up 2 strategies.

How would you establish clearer processes inside the customer flow for hosts? Set up 2 strategies.

2 PAG

NST Hacker iGV GENERAL JOB DESCRIPTION -

Identify bottlenecks that are stopping the growth.

Analysis of convertion rate and process time.

Propose innovative ideas to hack processes.

Investigate GCPs from all over the network to implement at local level.

- Knowledge consultancy for LCs (Webinars and Summits) Date: January 2018 – July 2018 At less 15 hours available Monthly Report NST Meetings KPIs: # of strategies developed % of achievement of individual plan % of operational growth

Report to MCVP IGV

IGV • • • • • •

Requirements

Experience in iGV Analytical capacity Persistence and commitment to results Team Management Skills Network Development Skills Information & Knowledge Management

Specific Questionnaire 1.

2.

3.

Talk to the IGV network and identify what are the main mindsets related to growth and propose 3 strategies to break those mindsets.

Do an analysis of the convertion rate and the process time of AIESEC in Guatemala and identify what are our bottlenecks and propose 3 strategies to solve them.

Evaluate our current state and propose 2 evolutions for each step of the customer flow, considering all iGV stakeholders.

2 PAG

NSTs National Support Teams