Research. Since access to truck drivers, fleet managment companies and dispatch officers was limited, I employed the use of secondary research, reading a number of truck driver’s personal experiences online to understand their pain points. The following are some questions I researched. While this list is not exhaustive, it gives a sense of the nature of questions asked. • • • •
What apps do most truck drivers currently use to plan their trips How and in what scenarios do they contact their dispatch officers What are some factors that cause delays that could be avoided Whats causes the most stress in their jobs
I read articles and reports on causes of delays. These include but not limited to increased demand with no sign of decreasing distribution industry trends. This adds pressure on the distribution industry to keep up with the growing need. In addition, I researched how fleet management systems or dispatch officers contact specific truck drivers. I discovered that dispatch officers were still using primitive methods such as calling over mobile phone. I looked at best practices for existing car apps. These included the Apple Human Interface Guidelines for CarPlay which helped guide the layout.
IBM Design Challenge
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