Central Coast Claims Association News Network - June 2015

Central Coast Claims Association News Network A Professional Insurance Claims Organization

Insuring The Insurer June 2015 Volume XXIII • Number II

www.CentralCoastClaims .org

3CE Seminar & Luncheon

Celebrating 23 Years with the CCCA!

Ethics For The Adjuster Thursday, June 18, 2015 Join The CCCA for a Special Luncheon and Continuing Education Seminar

n o e h c Lun & e s r u o C CE 3pm Noon -

Ethics for the Adjuster three (3) hour CE luncheon course

Ruth Griffith

Certified Continuing Ed Instructor Owner: Servpro of Auburn/Rocklin @

Scott’s Seafood Downtown San Jose

185 Park Ave, San Jose, CA - please see page 5

Successful first step with CCCA Re-Launch at May 21, 2015 meeting - see page 4

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Central Coast Claims Association News Network • June 2015

Your Central Coast Claims Association Board of Directors 2015 OFFICERS

PRESIDENT

VICE PRESIDENT

David Morse & Associates (916) 410-0865

Tucknott Electric Co. (925) 931-0800

April Wilkinson

awilkinson@dmaclaims.com

Bob Tucknott tucknottel@aol.com

SECRETARY

TREASURER

Alliance Environmental Group 408-829-5807

Casualty Adjusters Guide (408) 782-5998

Andrea Latimer

AndreaLatimer@alliance-enviro.com

Shelly Lefore

ShellyL@CAGWorld.com

2015 BOARD OF DIRECTORS Lynna Harrison

Bryan Harrison

Association News Network, Inc.

Communications Chair

Association News Network, Inc.

Membership Chair

Denise Garcia Bowling Tourney Chair

CCNC Reps: Voting - Ray Depa, Crawford & Co. & Shelly Lefore, Casualty Adjusters Guide, Inc. • Alt Voting - Bryan Harrison, Association News Network, Inc.

Central Coast Claims A ssociation

2015 CCCA Membership Join Now Online! www.CentralCoastClaims.org

Invite Your Associates

www.CentralCoastClaims.org

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Central Coast Claims Association News Network • June 2015

POSITIONS AVAILABLE

CLAIMS INDUSTRY PLACEMENTS Gary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com.

Serving the Insurance Industry since 1995.

BMS CAT has Current Open Positions In the S.F. East Bay Area: We offer top pay, advancement opportunities, company paid medical and more!

Construction Estimator / Project Manager: We are looking for individuals with construction estimating experience using Xactimate Software. This position will also be responsible for managing the project through completion. The right candidate will demonstrate the ability to make decisions, direct and motivate others.

Outside Sales - Emergency Response: The ERC is the first person on-site when a commercial property suffers a fire, water damage or other large scale event that would cause loss of business. This position will provide advice, counseling, and secure the business for BMS CAT and solidify the project prior to a project manager taking over.

Crew Supervisor: We are looking for natural leaders who can inspire those around them to perform at high levels. This position will lead, train and motivate team members in all facets of our operation. The ability to survey a project and envision the steps required to achieve completion are critical. Experience in restoration is required. This is a hands-on multitasking position.

Regional Account Manager: We are looking for individuals who have experience calling on and selling to insurance adjusters and agents, commercial property owners and management companies as well as commercial facility managers. This is a relationship building role and you will be tasked with assuring that when disaster hits, we are the vendor of choice for remediation and rebuild. 90% of your time will be spent in the field.

To apply please visit our web site at: www.bmscat.com click on the “employment opportunities” link at the bottom of the page and complete our on-line application.

SR Casualty Claims Adjuster - York Risk Services Group, Inc is currently seeking candidates to fill a SR Casualty Claims Adjuster position. Qualified candidates will have a minimum of 10 years GL experience with 5 years public entity experience preferred. Visit our website www.yorkrsg.com/careers and appy to position SLASACRAMENTO01071501. Will consider candidates in the Bay Area as well.

Experienced estimator needed for a busy General Contractor located in the East Bay and specialize in insurance reconstruction repairs throughout the Bay Area. We are seeking an Estimator with experience in property insurance related claims and a background in construction.

The ideal candidate will have the following qualifications: • Experience working with Xactimate estimating software and knowledge in property claims handling • Sales experience in maintaining relationships with existing clients as well as a constant commitment to cultivating new ones • Excellent communications skills along with attention to detail and follow through • Good computer skills: Excel, Word and Outlook • Able to balance job site visits throughout the greater Bay Area and office work • Clean driving record Competitive salar y, benefits and 401K. Please email resumes to: gen.info@msconstruction.com.

Submit Your Job Connection ad to:

Choose from Five (5) Monthly Editions - Four Print + Online Edition:

Up to 50 words just $45 (just 50¢/word thereafter)

Run Your Ad Network-Wide for a net rate of just $180/mo.

Next Deadline for submissions is June 26, 2015 call 209-229-8240 or fax FAX# 209-229-8328 info@AssociationNewsNetwork.com

Thursday, June 18, 2015

Three-Hour Luncheon Continuing Education Class Ethics for the Adjuster Ruth Griffith, Certified presenter, Servpro of Auburn/Rocklin

Luncheon - noon-1pm - 1st hour of class

1pm-3pm - remainder hour of CE class

three (3) CDI CE credits - see page 5

TUESday, July 21, 2015 -

CCCA Night at the Oakland A’s!

- see page 4

August 10-12, 2015

Claims Conference of Northern California “Hot August Claims” - www.ClaimsConference.org

Early-Bird Registration valid through June 16, 2015

Thursday, September 17, 2015

Luncheon meeting - speaker to be announced

Thursday, October 15, 2015

CCCA Charitable Bowling Tournament - see page 7

Thursday, November 19, 2015

Luncheon meeting - speaker to be announced

Thursday, December 17, 2015 Holiday Luncheon party - BINGO is Back!

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Central Coast Claims Association News Network • June 2015

Castellon on Fire Claims Subrogation at May CCCA

By Lynna Harrison, Association News Network, Inc.

The re-launch of the Central Coast Claims Association May 15, 2015 was deemed a very successful "new beginning". Ulises Castellon, CPCU RPA, with Fire Cause Analysis, brought his engaging style as the instructor for his two hour continuing ed.-accredited presentation on fire claim subrogation. Ulises said "the bottom line comes from the film Jerry Mc Quire: "Show me the Money".

Castellon’s presentation included a funny, insightful, telling slide-show of a case study that clearly demonstrated the need for thorough and properly handled fire investigation efforts.

The fire in the slide-show appeared to be an electrical in origin, only to be proved that things are not always what they appear to be.

He spoke about “the bible” of the industry: NFPA 921 - a Guide for Fire Explosion Investigation. www.nfpa.org.

New 2015 CCCA President, April Wilkinson, thanked continuing education presenter Ulises Castellon for bringing his expertise to the group.

NFPA 921 sets the bar for scientific-based investigation and analysis of fire and explosion incidents.

Attendees were given an example of a large residential fire loss. Ulises pointed out all the reasons to suspect arson. The house had a “for sale” in the front yard, for example.

The home was owned by a neurosurgeon who had built this home as a duplex for his Motherin-law to live in one side, with a duplicate side adjacent. The two sides were connected by a joint living space. The mother-in-law became involved with the Project Manager, who then moved-in with her. Thereafter, the son-in-law Slideshow photo of case study house as it burned.

Mr. Castellon in action. (doctor) moved out and puts the house up for sale. It was a very entertaining tale, leaving one to surmise potential nefarious actions.

The fire origin was traced to the Grandma's Art Studio. Castellon described in detail the methods and importance of locating the origin before determining the source of the fire.

A thorough fire investigation, which required pain-staking work sifting through piles of debris for weeks, revealed that a custom ornamental tube fireplace with a gas leak was to blame for the fire. There was no arson after all.

The re-launch of the CCCA at Scott’s Seafood in San Jose was deemed a successful first step back.

The Fire Investigation team built a model of the room they then burned to help determine origin. In the end, a legitimate subrogation claim against manufacturer was established.

Nearly everyone stayed throughout the two hour session. Those requiring CE credits received documentation of two units.

Group rate package includes seating, The re-launch effort for the Central Coast food and drink coupons, and more.

Claims Association was deemed a successful Free parking Tuesday, fun and start, with 22 people in attendance. Following camaraderie! a June 18th CE course/luncheon on Ethics, the Plan now to attend. group will take a social outing break for a night Further details to follow at an A’s game in July.

Support for this group is on the rise! www.CentralCoastClaims.org

CCCA Night at the Oakland A’s!

Tuesday, July 21, 2015

Ethics for the Adjuster Central Coast Claims Association News Network • June 2015

5

3 hour CE luncheon course at June 18, 2015 CCCA

Join The Central Coast Claims Association for our next luncheon meeting, Thursday, June 18, 2015 for an accredited CE Course on Ethics. The session will run from 12pm3pm, including our regular luncheon the first hour.

The premise for this ethics course is that, though we may have solid ethical foundations and are capable of making rational ethical decisions, our ethical lapses are likely to come when we are stressed, angry, upset, worried, or otherwise disengaged.

Ms. Griffith explains, “Each and every day we are faced with decisions that we make that could cause harm to others, or ourselves. Facing ethical decisions can be very difficult, especially with the types of decisions that may seem correct at first, but we later find out were not so great. As we explore what ethics is.

“I will also challenge you to be prepared to become involved in hourly group activities. The group activities will help reinforce what we have learned, and also give us the ability to better deal with ethical decisions making in our own lives.”

Come for the luncheon and stay throughout, or leave early as needed. Full course must be completed to receive DOI Continuing Education credits.

Enroll now at CentralCoastClaims.org.

To Eliminate Mold, Asbestos & Other Contaminants Don't Hold Your Breath Asbestos & Lead Abatement • Mold Remediation • • Demolition • Air Duct Cleaning • Hazardous Remediation •

(877) 683-9249

www.Alliance-Enviro.com

“Each and every day we are faced with decisions that we make that could cause harm to others, or ourselves.”

This three hour course offers three adjuster CE credits. Join in now!

Thursday

June 18, 2015 Back at:

Scott’s Seafood Bistro 185 Park Ave, San Jose, CA

featuring

Ruth Griffith

Certified Continuing Education Instructor Servpro of Auburn/Rocklin

11:30 a.m. check-in/social 12:00 pm - 1 pm First Hour Class & Luncheon 1:00-3:00 pm second & third hours of class

Insurance Adjuster Members: (or with donation to CCCA Charitable Fund)

Please RSVP so we know you’re coming: centralcoastclaims@gmail.com, or call 510-896-9065 Insurance Adjuster Non-Members: $15 Associate Members: $35 Non-members or No Reservations: $45 Purchase your lunch Now online: www.CentralCoastClaims.org OR, for payment by check or cash at the door, please RSVP with 2015 CCCA Interim Secretary Andrea Latimer, of Alliance Environmental Group: 408-829-5807, or AndreaLatimer@alliance-enviro.com

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Central Coast Claims Association News Network • June 2015

Central Coast Claims A.N.N. Services Directory Thank you to all our paid CCCA Directory Listing Sponsors. Please let them know you saw them in the CCCA News Network.

CONTRACTORS - ASBESTOS/LEAD/MOLD REMEDIATION

ENGINEERS - FORENSIC

ALLIANCE ENVIRONMENTAL - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax (408) 980-9746 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 23 Las Colinas Lane # 107 (408) 362-3030 San Jose, Ca. 95119 Fax (408) 362-3035 JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702

FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Throughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099 Nevada, Oregon, N. Dakota & Minnesota inquiry@fcafire.com

CONTRACTORS - ELECTRICAL

PROPERTY RESTORATION/CLOTHING SPECIALIST

TUCKNOTT ELECTRIC CO. - Robert A. Tucknott 6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800 Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817

CONTRACTORS - GENERAL/RESTORATION

BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 david.warters@us.belfor.com Hayward, CA 94545 WALTER M. SPRINGS CONSTRUCTION - Murat Zilinki 881 Hurlingame Ave. (650) 222-2850 Redwood City, CA 94063 www.SpringsConstruction.com WARD- TEK, INC. RESTORATION & CONSTRUCTION 325 Old County Rd. (650) 631-7383 www.wardtekinc.com • Fax (650) 631-1302 Belmont, CA 94002

CONTRACTORS - MICROBIAL REMEDIATION

ALLIANCE ENVIRONMENTAL - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 info@alliance-enviro.com • Fax(408) 980-9746 Santa Clara, CA 95054 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 23 Las Colinas Lane # 107 (408) 362-3030 San Jose, Ca. 95119 Fax (408) 362-3035 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 david.warters@us.belfor.com Hayward, CA 94545 JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702

The Central Coast Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the CCCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or CCCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site. Go to: www.

CentralCoastClaims.org

Bryan Harrison, Publisher

Bryan@AssociationNewsNetwork.com • 925.708.5569

Lynna Harrison, Customer Serivces Manager

Lynna@AssociationNewsNetwork.com • 925.785.7021 © 1993-2015, all rights reserved • Association News Network, Inc. • www.AssociationNewsNetwork.com 2455 Naglee Rd. #263 . Tracy, CA 95304 • 209.229.8240 • fax 209.229.8328

I-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408 Cause & Origin Investigations, Plans for building reconstruction.

FIRE INVESTIGATORS

OVERSPRAY REMOVAL

NATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California

www.overspray.net • (925) 408-5909 Safe Overspray Removal eric@overspray.net • (800) 345-1269 Bright Leaf Cleaners - John Morrison Garment Restoration - john@blcleaners.com • (209) 601-6899 Nobody CARES about you more www.blcleaners.com CRDN - Steve Depper/Michelle Windsor 2094 Mt. Diablo Blvd.

(877) 939-1588 Walnut Creek, CA 94596 www.crdngba.com FABRIC RESTORATION SERVICE TEAM - Jim Nicholas 3201- A Investment Blvd.

(510) 723-1000 dginestar@frsteam.com • Fax (510) 723-1010 Hayward, CA 94545

PROPERTY RESTORATION/CONTENTS

AMERICAN TECHNOLOGIES, INC. - Kyle Pickett (408) 362-3030 23 Las Colinas Lane # 107 San Jose, Ca. 95119 Fax (408) 362-3035 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 david.warters@us.belfor.com Hayward, CA 94545 RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 1070 Commercial St., Ste 101 Fax (408) 436-1892 San Jose, CA 95112 www.restorationmanagement.com SERVICEMASTER OF SAN MATEO/S. SAN FRANCISCO - David Decker 439 Eccles Ave. david@smsanfran.com • (415) 584-6100 Fax (650) 873-6334 S. San Francisco, CA 94080

Thanks to ALL our Paid Advertising Sponsors!

Deadline for July issue submissions is June 26, 2015

Central Coast Claims Association News Network • June 2015

Save The Date!

2015 CCCA Bowling Tournament

Thursday October 15, 2015

Bowling with the CCCA Come Join our Bowling Extravaganza Net proceeds will be donated to Angel Flight West and Children’s Hospital. @ Morgan Hill Lanes - 650 Tenant St., Morgan Hill, CA

This is our opportunity to give back!

Sponsor a lane and bring out your best bowlers, clients and friends.

We will be looking for food sponsors, drink sponsors, award sponsors and charity sponsors as well.

The CCCA is back on the lanes this October.

Don’t miss out. Be part of all the action!

Contact Denise Garcia for more details at 408-483-7370 or denise@prorestoration.com.

Help Sponsor the Revitalization of the CCCA while improving your own company branding and visibility YOUR AD HERE! Call 925-785-7021 Rates & Size Specifications options at: www.AssociationNewsNetwork.com

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Luncheon & Ethics for the Adjuster NCoEoCnourse - 3pm at June 18, 2015 CCCA Luncheon and Three Hour CE course to Thursday, June 18, 2015 provide three (3) CDI Continuing Ed credits

June 2015 Volume XXIII • Number II

At:

Ruth Griffith Ethics Instructor

July 21st CCCA Night at the A’s! - pg 4

JM ENVIRONMENTAL, INC.

HAZARDOUS MATERIALS ABATEMENT and DEMOLITION 916-726-0304 | www.jmenv.com C

EBR ATIN EL G

Asbestos Awareness keeps EVERY Job Site Safe! y e a r s

ASBESTOS ABATEMENT | LEAD REMOVAL | DEMOLITION MOLD | BIO-HAZARD REMEDIATION | DRUG LAB REMEDIATION

Scott’s Seafood 185 Park Ave., Downtown San Jose