East Bay Claims Association News Network - April 2014

APRIL 2014 Volume XXII Number IV

w w w. EastBayAdjusters.org

Since 1993 with East Bay!

East Bay Claims Association-

Fire Suppression Systems WEDNESDAY

April 9, 2014

Join The EBCA as we return to our regularly scheduled luncheon program, featuring guest speaker Dr. James Mason, of Rimkus Consulting Group, speaking to issues relating to Fire Suppression Systems.

EBCA Continuing Ed Seminar Shines Pardini presents CE course on “Recorded Interviews” at March EBCA

Adjusters turn-out for CE Accredited morning seminar followed by luncheon - see page 8

Join The EBCA for our next Luncheon Meeting

Wednesday

April 9, 2014

Fire Suppression Systems featuring guest speaker

James Mason, PhD, PE Rimkus Consulting Group - page 7

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East Bay Claims Association News Network • April 2014 The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.

2014 OFFICERS

President

Vice President

Secretary

Treasurer

Joe Baughman

Gemma Houser

Michelle Windsor

John Ehlert

(925) 788-3875

(510) 803-7069

(925) 872-6333

(925) 469-8000

SRI Environmental

Paul Davis Restoration

jbaughman@srienviro.comm

CRDN

michelle.windsor@crdn.com

gemmahouser@hotmail.com

JR Structural

Coast Construction Company

john@jrstructural.com

jodi@coastconstruction.com

2014 BOARD OF DIRECTORS Ray Depa

Crawford & Co. Speakers Committee

Bryan Harrison Association News Network, Inc. Newsletter/Webmaster

Robert Mah RGL Forensic Accountants Finance Advisor

Lynna Harrison Association News Network, Inc. Membership Chair

Stevan Muir AAA

Past President

Jodi DeVillier

Karin Landry Van de Poel, Levy & Allen, LLP Legal Counsel

Kathleen Taylor Paul Davis Restoration East Bay CCNC Voting Rep/Special Events

(510) 533-7168

Eric Lewis CRDN Greater Bay Area Golf Tournament Committee

Lisa Winn TempHome Services CCNC Voting Rep

3

East Bay Claims Association News Network • April 2014

More Great Events, With Golf On The Horizon, For EBCA April message from 2014 EBCA President, Joe Baughman APRIL 2014

VOLUME XXII . NUMBER IV

2 3 5 6 7 9 10 11 12

• 2014 EBCA Officers & Board of Directors • April Message from 2014 EBCA President Joe Baughman • EBCA 2014 Calendar of Events • Claims File Documentation morning CE Class at March 12, 2014 EBCA • Fire Suppression Systems Focus at April 9, 2014 EBCA Luncheon • Breathe Deep! It’s Is Asbestos Awareness Week • East Bay Claims A.N.N. Services Directory • Association News Network Job Connection classified ads • Join EBCA NOW for 2014!

www.EastBayAdjusters.org

What a great meeting we had in March. To start the morning off with a full room for our CE class and moving right into an open session with our speaker from Oakland’s Children’s Hospital. It’s great to be able to hear where our donation dollars are being used!

Special Thanks to Revival Garment Restoration “RGR” for providing us with our table centerpieces for March. For more information about this sponsor please visit their web site at: www.rgrinc.net. We are looking to still fill a few spots for the remainder of this year. If you are interested in sponsoring please contact Donna Topp at owner@unitseastbay.com or (925)454-8648 We are happy to be having James Mason, Ph.D., PE, of Rimkus Consulting Group, to discuss the use of Fire Suppression Systems. EBCA can’t wait to hear from him on this topic.

James Mason is a Mechanical Engineer and Metallurgist at Rimkus Consulting Group. As a 1988 engineering graduate of the University of California and a 1993 engineering graduate of the California Institute of Technology, he has extensive experience in mechanical engineering, materials science, fracture analysis, piping systems, vehicle accident reconstruction, and biomechanics. His experience and knowledge covers over 25 years in areas of design, engineering, and research in these areas. Jim has analyzed failures that occur due to fatigue and impact loading in materials including metals, composite, ceramics, plastics and glass. He taught multiple mechanical engineering courses as a professor at the University of continued page 4

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600 Main Street, Suite E Pleasanton, CA 94566

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Structural Evaluations & Reports Residential Remodels, Additions, & New Homes

4

East Bay Claims Association News Network • April 2014

President’s Message continued from page 3

Print

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Notre Dame. Jim has been a featured speaker at numerous conferences, seminars, and directly to insurance companies nationally including seminars for the National Association of Subrogation Professionals (NASP.) Lisa Winn of Temp Home Services announced the date for this year’s CCNC. It will be held once again at the Hyatt in Sacramento on August 19th and 20th 2014. More information along with Registration dates for returning vendors are coming soon, so be looking in your email. Lisa will be updating us at our next luncheon.

Mark your calendars, the EBCA’s 12th annual golf tournament will be held back at Eagle Vines Golf Course in the Napa Valley on Friday July 25th. This year’s theme “A Minute To Win It” should be a fun one. The golf Committee will be getting together soon to discuss the available sponsorships and contacting last year’s vendors to for a first right of refusal. There are going to be some minor changes to the tournament rules this year as we have had a few incidents occur in the years past. Details will be coming soon!

Our Membership Drive is still in full effect. If you have not yet renewed or joined for 2014 I invite you to do so now.

You can go to our website www.eastbayadjusters.org to become a member, or feel free to contact our Membership chair Lynna Harrison for more information, at: (925) 7857021 or lynna@associationnewsnetwork.com.

Please do not forget to respond to our Evite or call Michelle Windsor- Baughman at (925) 872-6333 or mdutchgirl@sbcglobal.net. It’s simple to purchase your lunch now online at www.eastbayadjusters.org.

I look forward to seeing you all at Zio Fraedo’s in Pleasant Hill on April 9th at our next luncheon meeting.

Respectfully,

Joe Baughman

Joe Baughman 2014 President, East Bay Claims Association SRI Environmental, Inc. (925) 788-3875 jbaughman@srienviro.com

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East Bay Claims Association News Network • April 2014

Details and Updates at EastBayAdjusters.org Wednesday, April 9, 2014 Luncheon meeting

Fire Suppression Systems Jim Mason Rimkus Consulting Group - see page 7

Wednesday, May 14, 2014 - Luncheon meeting Wednesday, June 11, 2014 - Luncheon meeting Friday, July 25, 2014 - 12th Annual EBCA Golf Tournament - Eagle Vines, Napa “A Minute To Win It!”

Tuesday & Wednesday, August 19-20, 2014 21st Annual CCNC - “Hitting A Home Run! Covering ALL the bases” - Hyatt Regency Downtown Sacramento www.ClaimsConference.org Wednesday, September 10, 2014 Luncheon meeting Wednesday, October 8, 2014 Luncheon meeting Wednesday, November 12, 2014 Luncheon meeting Friday, December 5, 2014 - Annual EBCA Holiday Party - details tba

EBCA Designated Charitable Beneficiaries Include: 3 Bay Area Crisis Nursery

3 Childrens’ Hospital Oakland

3 Insurance Industry Charitable Foundation 3 Food Bank of Contra Costa & Solano Counties

3 American Foundation for Suicide Prevention

To Eliminate Mold, Asbestos & Other Contaminants Don't Hold Your Breath The Finest Name in Safe Overspray Removal

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6

East Bay Claims Association News Network • April 2014

First in a Series of Continuing Education Seminars: “Claim File Documentation” at March EBCA

By Lynna Harrison, Association News Network, Inc. Photos by Lynna Harrison

The March 12, 2014 gathering of the East Bay Claims Association featured the first in what promises to be an ongoing series of accredited continuing education classes.

The group was privileged to have noted speaker and attorney Jay Pardini, of the San Francisco law office of Lewis, Brisbois, Bisggaard & Smith.

This special 9 AM class for Continuing Education credits focused on “Recorded Statements, Recorded Interviews and Red Flags”. The class was well received, and well attended.

Pardini’s first comments summed it all up, saying “use common sense”.

He advised to document anything of importance, and make copies of all correspondence. Just be careful.

“Every licensee’s claim files shall be subject to examination by the Commissioner. These files shall contain all documents, notes and work papers (including copies of all correspondence) in such detail that pertinent events and the dates can be reconstructed,” he said, “and the licensee’s actions pertaining to the claim can be determined. If your memory is like mine,” he admitted, “write it down.”

He stressed the value of recorded interviews. Though people are sometimes hostile, he explained that it is very

EBCA Board member Karin Landry and Secretary Michelle Windsor-Baughman checked in attendees.

continued page 8

Coast Construction Company

Left: EBCA Speaker Co-Chair & Immediate Past Pres., Jodi DeVillier, thanked Jay Pardini

Bill Staples and Ben Olison at the March CE Course

Above: Michele Waufle, of Restoration Clean-Up Company, left, with Carla Gillespie, and Joe Rios, both with AIG Property Claims.

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Above: EBCA President, Joe Baughman, welcomed CE Course presenter Julian J. Pardini, of Lewis Brisbois Bisgaard & Smith.

EBCA Board member Eric Lewis and EBCA Vice President Gemma Houser.

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East Bay Claims Association News Network • April 2014

East Bay Claims Association-

Fire Suppression Systems WEDNESDAY

April 9, 2014

Join The EBCA as we return to our regularly scheduled luncheon program, featuring guest speaker Dr. James Mason, of Rimkus Consulting Group, speaking to issues relating to Fire Suppression Systems.

J

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oin the East Bay Claims Association in welcoming April 9, 2014 guest speaker, James Mason, Ph.D., PE, of Rimkus Consulting Group. Dr. Mason will be speaking to issues involving Fire Suppression Systems.

Join The EBCA for our next Luncheon Meeting

Wednesday

April 9, 2014 Fire Suppression Systems

James Mason is a Mechanical Engineer and Metallurgist at Rimkus Consulting Group. As a 1988 engineering graduate of featuring guest speaker the University of California and a 1993 engineering graduate of the California Institute of Technology, he has extensive experience Rimkus Consulting Group in mechanical engineering, materials science, at fracture analysis, piping systems, vehicle Zio Fraedo’s accident reconstruction, and biomechanics.

611 Gregory Lane, Pleasant Hill, CA 94523 His experience and knowledge covers over 11:15a.m. Check-in/Registration 25 years in areas of design, engineering, and Noon Luncheon Meeting research in these areas. Jim has analyzed Luncheon FREE to failures that occur due to fatigue and impact 2014 Adjuster Members loading in materials including metals, comAdjusters May Now posite, ceramics, plastics and glass. He taught Join for FREE as well multiple mechanical engineering courses as (suggested $10 donation to the EBCA Charitable Fund) a professor at the University of Notre Dame. Non-Adjusters, please purchase your lunch Jim has been a featured speaker at numerous online, at: www.EastBayAdjusters.org conferences, seminars, and directly to insurFor payment by cash or check at the door, ance companies nationally including seminars please make reservations now with for the National Association of Subrogation 2014 EBCA Secretary, Professionals (NASP.) Michelle Windsor-Baughman:

James Mason, PhD, PE

michelle.windsor@crdn, or 925-872-6333.

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East Bay Claims Association News Network • April 2014

CE Seminar at March EBCA continued from page 6

important to find out if person is being straight with you. Let them know you are not there to upset them, establish a rapport with claimant. Formulate clear questions and stick to an outline. Jay gave us a list of Pardini’s Pet Peeves, which included: Two interviewees; Interruptions; Compound Questions; Failure to Follow-up; and unclear (or non-questions), to mention a few.

Red Flags to be aware of include: when a claimant has a history of numerous claims activity; when they are maybe too familiar with insurance claim terms and procedures; refrains from using the mail, or fax, and only wants to do business in person. Other red flags may show if if: there is no Police Report; the claimant has aggressive demands for quick settlement; refuses to give recorded or written statements; and when the loss occurs immediately before or after policy renewal/inception, to name a few.

All of the two hour class held vital information even for use in our every day lives. Our thanks to Mr. Pardini for a job well done.

We also enjoyed a presentation after our delicious lunch by Rosanna Salgado Mc Donald from Children’s Hospital in Oakland. She was then presented with a check by Joe Baughman, President and Gemma Houser and Kathleen Taylor (Charity event Committee) of $2500. to the Children’s Hospital.

The 50/50 Raffle for $70. was won

by Carla Gillespie of AIG.

Lynna Harrison, of Association News Network; D. Diann Cohen, of Macro Pro; and EBCA Past President, JoAnn Dean, of SRI Environmental share old times at March EBCA.

Adjusters came out in force for the March 2014 EBCA Continuing Education morning seminar. Above: Gary Glenn, of George Hills Company; and Joe Rios, of AIG Property Claims.

EBCA members: Donna Topp, of Units Mobile Storage; and Linda Pirlot, of Del Monte Foods Claims Dept.

Presidents past matching colors: EBCA Immediate Past President, Jodi DeVillier and past pres. JoAnn Dean at the March meeting.

EBCA Members: Steve Taylor, of Floor Coverings Int’l; and Brian Campbell, of Chad Smith Construction.

EBCA members Mike Moniz and John Vigallon, of Revival Garment Restoration.

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East Bay Claims Association News Network • April 2014

Breathe Deep!

It’s National Asbestos Awareness Week!

By Haven Fry, JM Environmental, Inc

April 2014

National Asbestos Awareness Week is an annual event to warn and educate people about the dangers of exposure to asbestos containing building materials, and the prevalence of asbestos related diseases, such as mesothelioma. As we all know, asbestos is still being mined, imported, and used despite being confirmed as a human carcinogen. 55 countries have banned asbestos, but the United States has not. Asbestos fibers can be nearly 700 times smaller than human hair. They are odorless, tasteless, indestructible fibers that can remain suspended in the air. Asbestos fibers can be inhaled easily and are difficult for the lungs to expel.

Abatement is defined as the procedures to control fiber release from asbestos containing materials, typically during removal. Abatement includes removal, encapsulation, enclosure, demolition and renovation activities related to asbestos.

The California Health and Safety Code 25915 requires all building owners in the State of California to provide written notification to employees, tenants and contractors of the presence and location of asbestos containing construction materials within their buildings.

Asbestos containing construction materials are defined as any materials with an asbestos content of greater than one tenth of one percent (>0.1%).

Under the U.S. EPA National Emission Standard for Hazardous Air Pollutants (NESHAP) regulation, no visible emissions are allowed during building demolition or renovation activities, which involve regulated asbestos containing materials. For this reason all buildings must be surveyed for asbestos containing materials prior to demolition or renovation. The EPA, and or local Air Quality Management District must be notified prior to any building demolition even if no asbestos containing material is present. NESHAP requires removal of all asbestos containing materials which have or will become friable prior to any demolition or renovation activities.

California and Nevada Laws require that specially licensed asbestos abatement contractors perform work with asbestos containing materials. Additionally, Federal OSHA, California OSHA and Nevada OSHA require employers to implement specific work practices which protect workers from airborne asbestos exposure.

JM ENVIRONMENTAL, INC., is a registered contractor licensed by the state of California and the state of Nevada to perform Hazardous Materials Abatement and Demolition.

Haven Fry is the Business Development Manager for JM ENVIRONMENTAL, INC. She may be reached at: cell 916-730-9853; office 916-726-0304 or fax 916-726-0340 hfry@jmenv.com - www.jmenv.com.

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East Bay Claims Association News Network • April 2014

EAST BAY CLAIMS AssociationNewsNetwork Services Directory Paid Sponsorship listings directory - for info on being included, call 209-229-8240, or email: info@AssociationNewsNetwork.com

ACCIDENT RECONSTRUCTIONISTS

BOSTER, KOBAYASHI & ASSOCIATES - Michael Kreutzelman Serving the United States 24 hr. (925) 963-9653 • (925) 447-6495 and Overseas Fax (925) 447-6589

CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATION

ALLIANCE ENVIRONMENTAL GROUP - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fax (510) 651-7702 Fremont, CA 94538 THE RESTORATION CLEANUP COMPANY Water, Smoke & Mold Damage Specialists 800-500-4310 Sewage Decontamination www.thecleanupco.com RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 32550 Central Ave. Fax (510) 324-8016 Union City, CA 94587 tumland@restorationmanagement.com

CONTRACTORS - MICROBIAL REMEDIATION

ALLIANCE ENVIRONMENTAL - Ed Work 3545 Victor Street www.alliance-enviro.com • (408) 830-9700 Santa Clara, CA 95054 info@alliance-enviro.com • Fax(408) 980-9749 AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Fax (510) 429-5010 Hayward, CA 94544 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane/Kim MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702 RENEW SYSTEMS - Marie Borders PO Box 2702 (415) 601-1715 Novato, CA 94938 marie@renewsystems4you.com RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 32550 Central Ave. Fax (510) 324-8016 Union City, CA 94587 tumland@restorationmanagement.com

ENGINEERS - FORENSIC

JI-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408 Cause & Origin Investigations, Plans for building reconstruction.

CONTRACTORS - ELECTRICAL

ENGINEERS - STRUCTURAL

CONTRACTORS - GENERAL/RESTORATION

ENVIRONMENTAL TESTING & CONSULTING

TUCKNOTT ELECTRIC CO. - Robert A. Tucknott 6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800 Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817 AAA FLOOD & FIRE - EMERGENCY SERVICES - Water, Fire, Smoke, Mold 186 Barnard Ave www.AAAFloodAndFire.com • SJ Office: (408)270-9111 San Jose, CA 95125 Dry1Out@gmail.com • SSF Office 1(888)Dry1Out(379-1688) BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com COAST CONSTRUCTION - Steve Mink/Jodi DeVillier 718 Kennedy St www.CoastConstruction.net • (510) 533-7168 Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2GC GENERAL CONTRACTOR, INC. - Ken Turnage We treat your home as if it were our own, www.K2GCinc.com • (925)754-5232 and value your time as we do our own.

K2GC@comcast .net MARK SCOTT CONSTRUCTION, INC. - Troy Brincat/David Dickerson Residential & Commercial msconstruction.com • Pl. Hill: (925) 944-0502 24 Hour Em Service Fairfield: (707) 804-8880 • Stockton: (209) 982-0502 WALTER M. SPRINGS CONSTRUCTION - Murat Zelinki 881 Hurlingame Ave. (650) 888-5150 Redwood City, CA 94063 www.SpringsConstruction.com WINGARD CONSTRUCTION - Nichole Norton 2 4 Hr. Em (800) 232-7150 One-Call Contractor for all your Corp. office: (925) 689-9322 reconstruction needs email@wingardconstruction.com • Lodi: (209) 368-2464

A HUGE thank you to ALL Our Paid Ad & Listing Sponsors. This works because of you!

THANK YOU!!!

JR STRUCTURAL ENGINEERING, INC. - John Ehlert 600 Main Street, Suite E www.JRStructural.com • (925) 469-8000 Pleasanton, CA 94566 john@jrstructural.com BLOCK ENVIRONMENTAL SERVICES - Jennifer Block, PhD, REA, CAC 2451 Estand Way jblock@blockenviron.com • (925) 682-7200 Pleasant Hill, CA 94523-3911 Fax (925) 686-0399

FIRE INVESTIGATORS

FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Throughout California, Arizona (800) 726-5939 • Fax: (510) 649-3099 Nevada, Oregon, N. Dakota & Minnesota inquiry@fcafire.com

FLOOR COVERING

FLOOR COVERINGS INTERNATIONAL - Steve Taylor 5757 Sonoma Dr. (925) 426-8800 Pleasanton, CA 94566 steve.taylor@floorcoveringsinternational.com WALNUT CREEK CARPET ONE - Shelly Lari 2085 N. Broadway Ste 300 slari@sbcglobal.net • (925) 947-3771 Walnut Creek, CA 94596 Fax: (925) 947-3752

LEAK DETECTION/PLUMBING

AMERICAN LEAK DETECTION - Hillel Salomon P.O. Box 438 (800) 353-LEAK (5325) Berkeley, CA 94701 www.AmericanLeakDetection.com

OVERSPRAY REMOVAL

NATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California

www.overspray.net • (925) 408-5909 Safe Overspray Removal eric@overspray.net • (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTS BLUE SKY CLEANERS - Robert Strong Garment Restoration - Nobody CARES about you more Bob@blueskycleanersca.com CRDN - Steve Depper/Michelle Windsor 2094 Mt. Diablo Blvd.

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continued next page

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East Bay Claims Association News Network • April 2014

A.N.N. Services Directory PROPERTY RESTORATION - CLOTHING SPECIALISTS CONTINUED FRSTeam - Jim and Courtney Nicholas 3201A Investment Blvd Natalie Lagorio: nlagorio@frsteam.com • 510-723-1000 Hayward, CA 94545 Liza Andrade: landrade@frsteam.com • 510-723-1000 REVIVAL GARMENT RESTORATION, INC. - John Vigallon A Higher Class of Service (925) 579-4353 Throughout N. California john.vigallon@hotmail.com • Fax (209) 451-4778

PROPERTY RESTORATION/CONTENTS

AssociationNewsNetwork.com

POSITIONS AVAILABLE

AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 BELFOR USA - Dave Warters/Lisa Schwichtenberg CLAIMS INDUSTRY PLACEMENTS 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Gary E. Mingus, GEM Search Group provides both Temporary, Hayward, CA 94545 david.warters@us.belfor.com Temp to Hire and Direct Hire placements in the Insurance IndusTHE RESTORATION CLEANUP COMPANY Contents Restoration Specialists 800-500-4310 try also, placing Vendors related to the Insurance Industry. Call Asbestos Decontamination, NS Inventory www.thecleanupco.com Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.

RESTORATION MANAGEMENT COMPANY Water, Smoke & Environmental Specialists (800) 400-5058 com. Serving the Insurance Industry since 1995.

32550 Central Ave. Fax (510) 324-8016 Union City, CA 94587 tumland@restorationmanagement.com TEMPORARY HOUSING/INSURANCE CLAIMS SERVICEMASTER OF LIVERMORE/HAYWARD - Bassam Kneizeh/Kelly Banducci Assured Relocation is the leading national temporary housing 1001 Shannon Ct. Ste C (925) 960-1377 provider for insurance companies. The position is fast paced.

Livermore, CA 94550 Fax (925) 960-1376 We need people with empathy, a sense of urgency, and claims SERVICEMASTER OF NAPA VALLEJO & BENICIA - Eric Larson/Lynn Fuller P. O. Box 6867 smnvb@interx.net • (800) 648-1608 experience using software (Salesforce preferably). Salary/benNapa, CA 94581 Fax (707) 257-1608 efits/exciting work environment in Menlo Park. Email resume/ SERVICEMASTER OF OAKLAND/ALAMEDA - Jean Hughes cover letter to Jobs@assuredrelocation.com.

14498 Wicks Blvd jhughes247@sbcglobal.net • (510) 351-0581 San Leandro, CA 94577-6712 Fax (510) 351-4704 Submit Your Job Connection ad to: SERVICEMASTER OF SAN MATEO/SAN FRANCISCO - David Decker Choose from Four (4) Monthly Print Editions + Online Edition: 439 Eccles Ave. david@smsanfran.com • (650) 593-4700 www.AssociationNewsNetwork.com/job.html S. San Francisco, CA 94080 Fax (650) 873-6334 Up to 50 words just $45 (just 50¢/word thereafter) SERVICEMASTER RESTORATION SERVICES - Ryon Hayward Serving Contra Costa ryon@sharjo.com • (800) 480-TIDY Run Your Ad Network-Wide for a net rate of just $168/mo. & Marin Counties www.svmcleaning-restoration.com _____________________________________________________

WEB SITE DEVELOPMENT

HARRISON PROMOTIONAL SERVICES - Bryan Harrison Web site development, hosting, (925) 708-5569 and social media harrisonpromo@yahoo.com

Deadline for all Submissions for the May 2014 issue is

April 18, 2014

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Next Deadline for submissions is April 18, 2014 call 209-229-8240 or fax FAX# 209-229-8328 info@AssociationNewsNetwork.com

info@AssociationNewsNetwork.com • 925-785-7021

The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

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