East Bay Claims Association News Network - October 2016

October 2016

Since 1993 with East Bay!

Volume XXIV Number X

w w w. EastBayAdjusters.org

Things That Burn in the Night A Look at Home Fires with Jim Nolt, PE at October 12, 2016 EBCA

Join EBCA as we resume our luncheon meeting schedule

Wednesday, October 12, 2016 as we welcome guest speaker

James Nolt, PE JH Nolt Associates

Electrical, Mechanical & Corrosion Engineers at

Zio Fraedo’s

Please bring non-perishable food items to donate to the EBCA Food Drive

611 Gregory Lane Pleasant Hill, CA 94523 - see page 7

Photo Gallery starts page 5

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East Bay Claims Association News Network • October 2016 The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.

2016 OFFICERS

Secretary

Vice President

President

Im. Past President

Treasurer

Joe Baughman

Gemma Houser

Michelle Windsor-Baughman

Andrea Latimer

John Ehlert

Paul Davis Restoration

CRDN

Alliance Environmental Group

JR Structural

SRI Environmental

(510) 803-7069

(925) 872-6333

(707) 673-3252

(925) 469-8000

(925) 788-3875

gemmahouser@hotmail.com

michelle.windsor@crdn.com

AndreaLatimer@alliance-enviro.com

john@jrstructural.com

jbaughman@srienviro.comm

2016 BOARD OF DIRECTORS Amaya Fine

The Restoration Clean-Up Co.

Lynna Harrison

Association News Network, Inc.

Debra Hall-Jalen

Bryan Harrison

KDH Adjusting

Lisa Winn

Premier Construction

Association News Network, Inc.

Jennifer Pinney CRDN

Kathleen Taylor Paul Davis Restoration

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East Bay Claims Association News Network • October 2016

EBCA Schedule of Upcoming Events

3

Association meetings held at: Zio Fraedo’s Restaurant 611 Gregory Lane Pleasant Hill, CA 2nd Wednesdays of most months:

Luncheon Meetings OCTOBER 2016

VOLUME XXIV . NUMBER X

EBCA Mission Statement:

The East Bay Claims Association is a charitable and educational organization that is dedicated to the betterment of Insurance Claims Professionals, through: continuing education; industry knowledge and contacts; and a strong commitment to integrity and respect in networking.

In order to accomplish this mission, the Association provides a forum and network for insurance claims professionals to meet and share information. This forum and fundraising events held by the group also help to connect insurance claims professionals in local communities and expands public awareness of the work performed by insurance claims professionals.

• OCTOBER 12, 2016

Jim Nolt, JH Nolt Associates “Things That Burn In The Night” Plus: This is the annual EBCA FOOD DRIVE for Contra Costa Food Bank. Please bring non-perishable food items to donate

• NOV 9, 2016

EBCA Bowling Tournament - Danville Bowl 3-5pm

• DECEMBER 14, 2016

Holiday Luncheon Party - Charitable Beneficiary Speakers

• JANUARY 11, 2017

Kick-off the new year with EBCA - luncheon meeting

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East Bay Claims Association News Network • October 2016

Moving Forward with EBCA In The Glow of CCNC What a tremendous time we had

September 2016 message from 2016-2017 EBCA President Gemma Houser

WATER DAMAGE CLAIMS • Electronic Leak Detection & Repair • Sub-Slab Plumbing • Sewer Line Video Scans • Pools, Spas & Fountains

800-353-LEAK

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Many a member from the East Bay Claims Association was involved and present at the 23rd annual Claims Conference of Northern California in mid-September. What a great time we all had.

The classes - one of which was taught by our own Kathleen Taylor - were well attended and progressively informative. The tradeshow was active, and the casino night was just a blast!

We are all looking forward to next year’s event, which I understand is changing to a new venue that promises to provide some new and interactive sessions. Current EBCA Vice President, Michelle Windsor-Baughman will be stepping up to take the reins as CCNC President for 2017, as well. Lots to look forward to.

Moving into October, EBCA resumes our regularly scheduled luncheon program Wednesday, October 12th (generally the 2nd Wednesday of the month, if you were not aware). We are pleased to present forensic engineering specialist, Jim Nolt, PE, who will share experiences and knowledge in a program he calls “Things That Burn In The Night”. We encourage you all to attend, and bring a client, friend, and/or work-associate.

For November, we are really excited to be hosting our first-ever bowling tournament! Plans are in place for us all to meet on our normal meeting date, Wednesday, November 9th, but, in place of what would be our normal luncheon meeting, come to Danville Bowl - 200 Boone Ct. in Danville.

This promises to be a great social event, as well as a big fund raiser. Jennifer Pinney and Amaya Fine have done a great job of putting this event together. Funds raised will go to The Wounded Warrior Project. You may secure your team of up to five (5) bowlers from our site: EastBayAdjusters.org.

A very limited number of sponsorships are available

there, as well. So, don’t delay. Please do plan to come out - have fun with your fave association peoples, and support the efforts of the amazing Wounded Warrior organization.

Our Membership Drive is ramping-up for 2017!

I know! I can’t believe 2017 is already knocking on our door. Our association depends on our members, so please make sure to renew/join now.

You can go to our website www.eastbayadjusters. org to become a member, or feel free to contact our Membership chair Lynna Harrison at: lynna@ associationnewsnetwork.com, or call her at (925) 785-7021 for more information. I encourage you to invite others from within your company and/or sphere of influence to join, as well.

Please do not forget to respond to our Evite or call Andrea Latimer at (408) 829-5807. It’s simple to purchase your lunch now on-line at www.eastbayadjusters.org.

It was so lovely to see so many of our members representing at the CCNC. You all make me proud!

Respectfully,

Gemma

Gemma Houser 2016-’17 President, EBCA Paul Davis Restoration (510) 803-7069 ghouser@pdr-usa.net

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East Bay Claims Association News Network • October 2016

23rd Annual CCNC Highlights

By Bryan Harrison

2016 CCNC President, Tami Umland, welcomes the keynote session crowd 2016 CCNC Keynote speaker, Matt Paxton

What began as an idea, and an initial planning session that got the ball rolling, back in 1993, the Claims Conference of Northern California has successfully carried through with its original mission: combining Jennifer Pinney, Ron Peacock & Michelle Baughman efforts between the area claims associations to provide a regional platform for continuing education for insurance claims professionals, as well as an annual industry tradeshow.

And, they have done it year after year.

The 23rd annual CCNC, held one last time at the Hyatt Regency Downtown Sacramento September 14-16, 2016, paid homage to the traditions that

Diane Viodes, Katie Howard & Hailey Ayres

Corby Schmautz, Lisa Winn, Kristen Mayo & Jim Krueger

continued page 6 Bill Hanamaikai was honored with a career achievement award Jackie Mezeul was joined by daughter, Dana.

Afternoon opening session Wednesday, September 14, 2016 featuring Hector Alvarez on Workplace Violence Claims

2016 President, Tami Umland, gets a taste of Reposado

Wednesday evening Welcome Reception, sponsored in part by EBCA.

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23rd Annual CCNC Highlights

East Bay Claims Association News Network • October 2016

continued from page 5

have been built over time, while ushering in a wave of new ideas, energy and enthusiasm. A vibrant planning committee, with many new faces, sought to build on the successes while bringing into present day everything from the program presentations to the level of claims personnel they invited and aimed to entice to attend.

The biggest star of the event had to keynote address speaker, Matt Paxton, of the hit Reality TV show, Hoarders. Having developed an alliance with the ServiceMaster organization to help his modest team handle the often extreme duties of the show, Paxton was able to give a real insider’s perspective to this audience. In addition to his Thursday morning keynote address, he also conducted a three-hour session that afternoon. continued page 8

Plan Now To Join The

East Bay Claims Association for our

first-ever

Bowling Tournament A Fund-raiser to Benefit

The Wounded Warrior Project Wednesday November 9, 2016 @ Danville Bowl

200 Boone Court, Danville, CA 94526

There will be six (6) lanes dedicated to the group 3 Teams of up to five (5) people $150 3 Individual Bowlers $35 (limited space) 3 Available Sponsorships Include: 3 Food Sponsors (2) @ $150 each 3 Trophy Sponsor - $100

7

East Bay Claims Association News Network • October 2016

Things That Burn in the Night A Look at Home Fires with Jim Nolt, PE at October 12, 2016 EBCA Please join the East Bay Claims Association for our next luncheon meeting of the year Wednesday, October 12, 2016.

The EBCA is very pleased to welcome our featured guest speaker Mr. Jim Nolt, PE, of JH Nolt Associates - Electrical, Mechanical & Corrosion Engineers.

Mr. Nolt’s chosen topic, “Things That Burn In The Night” is a presentation focused on reviewing the investigation of residential fires Mr. Nolt has done in the recent past.

Jim Nolt’s forensic investigation abilities have been honed over years of education, training, experience in the field and, he says, “curiosity”.

He is a licensed Professional Engineer in California, as well as Nevada, Oregon and Hawaii. He earned his BSEE from the University of Washington, and his MSEE from Stanford. He tells us he also has an MBA from the “school of hard knocks!” ;-) Emphasis in this presentation will include what you can do to prevent home fires in your own residence, as well as hot-points to consider about fire claims. He will share information designed to help increase your awareness of potential hazards and understanding of the causes and effects of fires.

Please purchase your lunch online now so we have an accurate count, or contact EBCA Reservations Chair and Andrea Latimer to make reservations for payment by check or cash at the door: 707-673-3252, andreaLatimer@alliance-enviro.com.

The October meeting is also the EBCA Annual FOOD DRIVE, to benefit the Food Bank of Contra Costa & Solano Counties. Please bring non-perishable food items to contribute to the association’s donation!

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Join EBCA for our next luncheon meeting of the year

Wednesday, October 12, 2016 as we welcome guest speaker

James Nolt, PE JH Nolt Associates

Electrical, Mechanical & Corrosion Engineers at

Zio Fraedo’s 611 Gregory Lane, Pleasant Hill, CA 94523 11:15am Check-in Luncheon 12:00 noon - 1:00pm

FREE to 2016 Adjuster Members Adjusters Now Join for FREE

(suggested $10 donation to the EBCA Charitable Fund) $45 Non-Members/Guests or No Reservations

$35 for current paid 2016 Associate Members Purchase your lunch online, at:

www.EastBayAdjusters.org

Otherwise, for payment by cash or check at the door, please make reservations now with

2016 EBCA Secretary, Andrea Latimer:

707-673-3252 • andreaLatimer@alliance-enviro.com

8

23rd Annual CCNC Highlights

East Bay Claims Association News Network • October 2016

continued from page 6

In the morning keynote address, he spent a fair amount of time sharing his own personal background and story. Humble and very personable, he told several and often rather humorous tales of his earlier life.

His point was to illustrate that addiction and obsessive behaviors can have many faces, and show up in numerous ways. continued page 10

EBCA Designated Charitable Beneficiaries Include: 3 Bay Area Crisis Nursery 3 Childrens’ Hospital Oakland 3 Insurance Industry Charitable Foundation 3 Food Bank of Contra Costa & Solano Counties

3 American Foundation for Suicide Prevention

3 Shelter, Inc. - Contra Costa

9

East Bay Claims Association News Network • October 2016

East Bay Claims AssociationNewsNetwork Services Directory

Paid Sponsorship listings directory - for info on being included, call 925-785-7021, or email: lynna@AssociationNewsNetwork.com

CONTRACTORS-ASBESTOS/LEAD/MOLD REMEDIATION

ALLIANCE ENVIRONMENTAL GROUP - Ed Work 4950 Fulton Drive, Suite E www.alliance-enviro.com • (707) 419-7638 Fairfield, CA 94534 info@alliance-enviro.com AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702

CONTRACTORS - ELECTRICAL

TUCKNOTT ELECTRIC CO. - Robert A. Tucknott, CFLC Forensic Electrical Expert bob@tucknott.com • (925) 931-0800

www.Tucknott.com • Fax (925) 931-0817

CONTRACTORS - GENERAL/RESTORATION

BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com CHAD SMITH CONSTRUCTION - Chad Smith 1820 Galindo St. Suite 230 www.chadsmithconstruction.com • (925) 566-8755 Concord, CA 94524 chad@chadsmithconstruction.com • Fax: (925) 566-8757 COAST CONSTRUCTION - Steve Mink/Jodi DeVillier 718 Kennedy St www.CoastConstruction.net • (510) 533-7168 Oakland, CA 94606 24 Hr Em: (510) 773-6379 K2GC GENERAL CONTRACTOR, INC. - Ken Turnage We treat your home as if it were our own, www.K2GCinc.com • (925)754-5232 and value your time as we do our own.

K2GC@comcast .net MARK SCOTT CONSTRUCTION, INC. - Troy Brincat Residential & Commercial msconstruction.com • Pl. Hill: (925) 944-0502 24 Hour Em Service Fairfield: (707) 804-8880 • Stockton: (209) 982-0502 SPRINGS CONSTRUCTION - Jim Atkins 881 Hurlingame Ave. jim@springsconstruction.com • (650) 222-2850 Redwood City, CA 94063 www.SpringsConstruction.com WINGARD CONSTRUCTION - Bror Wingard 24 Hr. Em (925) 383-5618 One-Call Contractor for all your Corp. office: (925) 689-9322 reconstruction needs email@wingardconstruction.com • Lodi: (209) 368-2464

CONTRACTORS - MICROBIAL REMEDIATION

ALLIANCE ENVIRONMENTAL GROUP - Ed Work 4950 Fulton Drive, Suite E www.alliance-enviro.com • (707) 419-7638 Fairfield, CA 94534 info@alliance-enviro.com AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com P.W. STEPHENS ENVIRONMENTAL, INC. - Steve MacFarlane 4047 Clipper Court www.pwstephensinc.com • (510) 651-9506 Fremont, CA 94538 Fax (510) 651-7702

ELECTRONICS RESTORATION

ERS - ELECTRONICS RESTORATION SERVICE - Andrew Titley 8698 Thornton Ave. www.ers-us.com • (510) 775-1959 Newark, CA 94560 andrew.titley@ers-us.com

ENGINEERS - FORENSIC

I-ENG-A® OF CENTRAL CALIFORNIA A Division of Pauli Engineering, Inc www.pauliengineering.com • (559) 237-4408 Cause & Origin Investigations, Plans for building reconstruction.

ENGINEERS - STRUCTURAL

JR STRUCTURAL ENGINEERING, INC. - John Ehlert 3942 Valley Ave., Suite K www.JRStructural.com • (925) 469-8000 Pleasanton, CA 94566 john@jrstructural.com

FIRE INVESTIGATORS

FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Serving Clients (800) 726-5939 • Fax: (510) 649-3099 Nationwide! inquiry@fcafire.com

LEAK DETECTION/PLUMBING

AMERICAN LEAK DETECTION - Hillel Salomon P.O. Box 438 (800) 353-LEAK (5325) Berkeley, CA 94701 www.AmericanLeakDetection.com BULL’S EYE LEAK DETECTION - Daniel Spatz P. O. Box 73114 www.BullsEyeLeak.com • (916) 760-8944 Davis, CA 95614 office@bullseyeleak.com • Fax (916) 760-8970

OVERSPRAY REMOVAL

NATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California

www.overspray.net • (925) 408-5909 Safe Overspray Removal eric@overspray.net • (800) 345-1269

PROPERTY RESTORATION - CLOTHING SPECIALISTS

BRIGHT LEAF CLEANERS - Robert Strong Garment Restoration - Bob@blcleaners.com • (925) 455-6000 Nobody CARES about you more Fax (925) 445-6002 CRDN - Steve Depper/Michelle Windsor 2094 Mt. Diablo Blvd.

(877) 939-1588 Walnut Creek, CA 94596 www.crdngba.com FRSTeam - Jim and Courtney Nicholas 3201A Investment Blvd 510-723-1000 Hayward, CA 94545 Natalie Lagorio: nlagorio@frsteam.com

PROPERTY RESTORATION/CONTENTS

AMERICAN TECHNOLOGIES, INC. - Kyle Pickett 30911 Wiegman Road kpickett@amer-tech.com • (510) 429-5000 Hayward, CA 94544 Fax (510) 429-5010 BELFOR USA - Dave Warters/Lisa Schwichtenberg 2365 Industrial Pkwy West (888) 543-3473 • Fax (510) 887-9110 Hayward, CA 94545 david.warters@us.belfor.com MS VITAL RESTORATION, INC. (a division of Mark Scott Construction, Inc.) 2835 Contra Costa Blvd 1-800-944-0502 Pleasant Hill 94523 Info@MSVitalRestoration.com SERVICEMASTER OF LIVERMORE/HAYWARD - Bassam Kneizeh/Kelly Banducci 1001 Shannon Ct. Ste C (925) 960-1377 Livermore, CA 94550 Fax (925) 960-1376 SERVICEMASTER OF NAPA COUNTY, VALLEJO & BENICIA - Eric Larson/Lynn Fuller P. O. Box 6867 smnvb@interx.net • (800) 648-1608 Napa, CA 94581 Fax (707) 257-1608 SERVICEMASTER OF OAKLAND/ALAMEDA - Jean Hughes 14498 Wicks Blvd servicemastereastbay@comcast.net • (510) 351-0581 San Leandro, CA 94577-6712 Fax (510) 351-4704 SERVICEMASTER OF SAN MATEO/SAN FRANCISCO - David Decker 439 Eccles Ave. david@smsanfran.com • (650) 593-4700 S. San Francisco, CA 94080 Fax (650) 873-6334 SERVICEMASTER RESTORATION SERVICES - Robert Scott Serving Contra Costa rscott@sharjo.com • (800) 480-TIDY Santa Clara & Sonoma www.svmcleaning-restoration.com

Deadline for all Submissions for the next issue is

October 21, 2016

info@AssociationNewsNetwork.com • 925-785-7021

10

East Bay Claims Association News Network • October 2016

CCNC Shines continued from page 8

APPRAISER - HEAVY EQUIPMENT & AUTO

Frontier Adjusters is looking for a part-time appraiser for heavy equipment and auto in the Bay Area, North Bay and Central Valley. Must be proficient in Audatex or other similar software. Please call Marvin or Sherry at (800) 2624067 or email. Must have experience and references.

PROJECT MANAGER(S)

ATI - American Technologies Inc’s Sacramento Office is looking for professional Project Manager(s) skilled in estimating and managing property repair losses. Also looking for a PM that can estimate and manage contents losses. Must be proficient in Xactimate. IICRC training and certifications a plus. Check us out on-line at: www.ATIrestoration.com. Contact: Office Manager Raquel Romine: 916-388-2440, C: 916-214-7654, Raquel.Romine@ATIrestoration.com.

CLAIMS INDUSTRY PLACEMENTS

Gary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com. Serving the Insurance Industry since 1995.

Submit Your Job Connection ad to:

Choose from Four (5) Monthly Editions - Four Print + Online Edition: Up to 50 words just $45 (just 50¢/word thereafter)

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Next Deadline for submissions is October 21, 2016 call 209-229-8240 or email info@AssociationNewsNetwork.com

Whether alcohol or drugs, gambling or even hoarding, these diseases must be dealt with accordingly, and not just brushed off.

He explained how the experiences he endured served to later allow him a level of compassion with people who become hoarders that he said he likely would never have been able to understand had he not gone through the many misadventures of his own life.

Paxton gave away autographed copies of his new book “The Secret Lives of Hoarders” immediately following the keynote session. He then spoke in the afternoon session to a full workshop crowd, addressing specific hoarding issues, and how to most properly approach and work with those involved to help their situation - not just clean up the mess when there is a claim involved.

The conference once again led-off with a 4pm Wednesday afternoon session, open to all. A focus on Workplace Violence related claims,

with Hector Alvarez, was pretty widely attended. The session was then followed by a bit of a new wrinkle.

The opening night welcome reception was held at Tequila Museo Mayahuel, just around the corner from the Hyatt. Sponsored in part by the CCNC Sponsoring Associations, the reception drew a big crowd, and served to kick-off an enthusiastic overall event.

Following a full day of sessions and exhibitor trade show time Thursday, September 15th, Casino Night at the 2016 CCNC was as popular as ever.

Folks partied and danced until the end. Classroom and Trade Show activities resumed Friday morning, with the CCNC once again offering Department of Insurance Continuing Eduation credits for both the California and Texas DOIs. Next year’s event is slated for September 11-13, 2017, and is moving to the McClellan Conference Center, and will include interactive sessions inside an old Air Force hanger.

East Bay Claims Association

Needs You!

As a member of the EBCA, you are encouraged to get involved!

Beyond attending the regular luncheon meetings and other events the organization produces throughout the year, help is needed on committees and, ultimately, on the board of directors.

You can play a part in helping to shape a positive future for EBCA. For more information and ways in which you can possibly contribute, speak with one of your EBCA officers or board members today! You can have a say!

The East Bay Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the EBCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or EBCA. Both the publisher and the association assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. A.N.N., Inc. reserves the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

Go to: www.EastBayAdjusters.org Bryan Harrison, Publisher

Bryan@AssociationNewsNetwork.com • 925.708.5569

Lynna Harrison, Customer Serivces Manager

Lynna@AssociationNewsNetwork.com • 925.785.7021 © 1993-2016, all rights reserved • Association News Network, Inc. • www.AssociationNewsNetwork.com 2455 Naglee Rd. #263 . Tracy, CA 95304 • 209.229.8240

East Bay Claims Association News Network • October 2016

CCNC Casino Night Highlights

11

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