Mid-Valley Claims Association News Network - January 2015

Mid-Valley Claims Association News Network

January 2015 Volume XXII • Number I

Serving MVCA Since 1994

www.MidValleyClaims.org

Insurance Fraud:

DOI Reporting Requirements and Red Flag Indicators at January 16 MVCA Join MVCA This Friday

January 16, 2015 For our first luncheon of the new year

Beth Ossino

Golden Bear Insurance Company Beth Ossino will be joined by associate at Golden Bear Insurance Company, Claudia Cervantes, to address fraudulent claims issues

Mid-Valley Claims Association

2015 Membership Drive Is ON! Join NOW at: www.MidValleyClaims.org

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Mid-Valley Claims Association News Network • January 2015

Festive Holiday Party Features Toys for Tots & MVCA Heroes continued page 7

Bob Tucknott spoke about his involvement with Angel Flight West: www.AngelFlightWest.org.

2014 MVCA President Deena Lucero

Bryan and Patricia Harrison gave an update on the Mountain Jackie Irrgang addressed her work with The Red Cross House Feral Cat Rescue: www.MountainHouseCats.com. organization: www.RedCross.com.

Board Member John Tucker helped with door prizes

Plaques were awarded to additional “MVCA Heroes” Beth Ossino and Jim Krueger.

Your 2015 Mid-Valley Claims Association Board of Directors 2015 OFFICERS

PRESIDENT

VICE PRESIDENT

SECRETARY

Norman-Spencer Agency, Inc.

Frontier Adjusters

Royalty Restoration Services

(209) 478-1422

(209) 529-3110

Centralcalclaims@aol.com

gbishop613@comcast.net

Staci Moreno

(209) 946-6674 StaciMoreno@Norman-Spencer.com

Sherry Wenograd

Gaye Bishop

2015 BOARD MEMBERS Bob Bishop

Private Investigator

Danielle Dynes Sams & Associates

DeeDee Hintze

Restoration Mgmt Co.

Katie Howard

Sierra Env. Testing & Consulting, Inc.

TREASURER & PAST PRESIDENT Deena Lucero

Frontier Adjusters (209) 603-5006 midvalleyclaims@gmail.com

John Tucker

York Claims Services, Inc.

MVCA Rep to the Claims Conference of Northern California Barbara Hall & DeeDee Hintze

Marvin Wenograd Frontier Adjusters

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Mid-Valley Claims Association News Network • January 2015

Mid-Valley Claims

Association January 2015

Volume XXII • Number I

MVCA

Luncheon meetings are held the THIRD FRIDAY of each month at Papapavlo’s in Stockton, except where indicated.

2015 Upcoming Events

Updates at: www.MidValleyClaims.org

2 - Festive Holiday Party

3 - 2015 Upcoming MVCA Events

4 - Outgoing 2014 MVCA President’s Message 5 - Insurance Fraud issues with Beth Ossino at - 2015 MVCA Officers & Board of Directors

6 - MVCAAN Services Directory

January 16, 2015 MVCA luncheon

7 - People On The Move

- AssnNewsNetwork Job Connection

Mark Your Calendar Now: Friday, January 16, 2015 Luncheon Meeting

Beth Ossino & Claudia Cervantes Golden Bear Insurance Company

Insurance Fraud: DOI Reporting Requirements & Red Flag Indicators

Friday, February 20, 2015 Luncheon Meeting - speaker tba

Friday, March 20, 2015 Luncheon Meeting - speaker tba

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Mid-Valley Claims Association News Network • January 2015

Join Us This Friday for a Special Holiday Luncheon!

Outgoing Message from MVCA President Deena Lucero

Happy New Year 2015.

I would like to thank our MVCA Heroes who were honored at our Christmas luncheon. Even though we had a small group in attendance, they didn’t hold back on giving this year to our Toys for Tots.

Thank you to all our caring members for all your kind donations.

Treasurer: Deena Lucero Secretary: Gaye Bishop Past President: Deena Lucero 2015 Board Members elected: Bob Bishop, John Tucker, Marvin Wenograd, Katie Howard, DeeDee Hintze, and Danielle Dynes.

I would like to thank the association for two wonderful and exciting years as your president and I’m looking forward to 2015 as your Treasurer. I’m thrilled to welcome our new 2015 President Staci Moreno.

This month we have Beth Ossino and Claudia Cervantes speaking on Insurance Fraud, “DOI Reporting Requirements and Red Flag Indicator’s”.

Hope everyone can attend.

If you haven’t already sent in your annual membership, please feel free to renew your membership online or by mail.

Vice President: Sherri Wenograd

Also, if anyone is interested in participating in our annual golf tournament please contact one of the board member’s or Staci Moreno at stacimoreno@ norman-spencer.com

Individual Annual Membership is $25.00/person or Here are the Elected Board of Director’s for 2015; Corporate Annual Membership is $100.00/unlimited company members for 5 or more.

President: Staci Moreno

Thank you, Your past MVCA President,

Deena Lucero

2014 Mid-Valley Claims Association President Frontier Adjusters (209) 478-1422 • cell (209) 603-5006 midvalleyclaims@gmail.com

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Mid-Valley Claims Association News Network • January 2015

Insurance Fraud:

DOI Reporting Requirements and Red Flag Indicators at January 16 MVCA Join MVCA This Friday

Developing a strong sense of potential fraud in the claims process can take a claims person to that next level. Beth Ossino has demonstrated that ability, and more.

Make your new year plans to join the Mid-Valley Claims Association this Friday, January 16, 2015, for our first luncheon meeting of the year.

Ossino started her career in insurance in 1987, when she took a position with Farmers Insurance. Beth began as a multi-line adjuster handling a variety of auto, homeowners’ and commercial claims.

Beth Ossino will be joined by associate at Golden In 1991, Truck Insurance Exchange opened a Commercial Claims Office, and Beth happily volunteered to be one of its first commercially Bear Insurance Company, Claudia Cervantes, qualified claims representatives. to address fraudulent claims issues Her experience in claims handling includes losses for: retailers; garage keepers; beauty shops; product cases – manufacturers; contractors at construction defects; restaurants; apartment liability and homeowners’ and condo owners’ associations; habitability and personal injury issues; advertising claims; and commercial auto and truckmen’s liability.

501 N. Lincoln Center, Stockton She holds a Bachelor of Science degree in Finance from San Francisco State University and an Associate in Claims degree from the Insurance Purchase your monthly lunch, and pay your annual membership Institute of America. Beth is the past President (and still a member) of dues online, directly, at: www.MidValleyClaims.org the Mid Valley Claims Association and is affiliated with the Northern Choice of Luncheon Entree Served California Fraud Investigators Association, and the Insurance ProfesJust $22 for paid 2014 Members sionals of San Joaquin County – National Association of Insurance Women. She greatly enjoys staying active in the claims community. $28 for Non-Members or No Reservations Beth also sits on the Board of Directors for the Haven of Peace, a Or, for payment by cash or check at the door, local homeless shelter for women and their children and the Board of please make your reservations now with Directors of the Edison High School Alumni Association.

2014 MVCA Pres./Tres. Deena Lucero: 209-603-5006, or midvalleyclaims@gmail.com She joined Delta Adjusting Company on July 1, 2004 as a Claims Consultant, handling a variety of first and third party claims for Golden Bear Insurance Company, Golden FIRE ANALYSIS AND RESEARCH Bear Management Corporation and M. J. Hall and Company, Inc. (800) 666-0622 In addition to managing the Claims Tel(916) 635-3441 Department for Golden Bear InsurWWW.RHA-FIRE.COM ance, Beth currently handles large • Full Service Fire Investigation exposure property damage claims • Evidence Storage & Preservation and catastrophic injury/fatality claims.

• 7 Day Report Submission

January 16, 2015

For our first luncheon of the new year

Insurance Fraud!

Pa pa pa v lo’s

Mediterranean Bistro

RON HALL & ASSOCIATES, INC

• Code Research 11151 Sun Center Drive, Suite A Rancho Cordova, CA 95670

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Mid-Valley Claims Association News Network • January 2015

Mid-Valley Claims AssnNewsNet Services Directory

CONTRACTORS - ASBESTOS/LEAD/MOLD REMEDIATION

AMERICAN TECHNOLOGIES, INC. - Barry Metcalf 8440 Elder Creek Road bmetcalf@amer-tech.com • (916) 388-2440 Sacramento, CA 95828 Fax (916) 388-2445 BELFOR USA - Grant Cody 3132 Dwight Rd Ste 300 (209) 339-4301 • Fax (209) 339-4302 Elk Grove, CA 95758 grant.cody@us.belfor.com JM ENVIRONMENTAL, INC. - John Moore & the JM Team PO Box 2189 www.jmenvironmental.net • (916) 726-0304 Granite Bay, CA 95746-2189 Fax (916) 726-0340 P.W. STEPHENS ENVIRONMENTAL, INC. - Jason Kettlehut 3278 Swetzer Road www.pwstephensinc.com • (916) 212-2962 Loomis, CA 95650 jasonk@pwsei.com

CONTRACTORS - ELECTRICAL

TUCKNOTT ELECTRIC CO. - Robert A. Tucknott 6850 Regional St. Suite 110 tucknottel@aol.com • (925) 931-0800 Dublin, CA 94568 www.Tucknott.com • Fax (925) 931-0817

CONTRACTORS - GENERAL RESTORATION

BELFOR USA - Grant Cody 3132 Dwight Rd Ste 300 (209) 339-4301 • Fax (209) 339-4302 Elk Grove, CA 95758 grant.cody@us.belfor.com K2GC GENERAL CONTRACTOR, INC. - Ken Turnage We treat your home as if it were our own, www.K2GCinc.com • (925)754-5232 and value your time as we do our own.

K2GC@comcast .net

CONTRACTORS-MICROBIAL REMEDIATION

AMERICAN TECHNOLOGIES, INC. - Barry Metcalf 8440 Elder Creek Road bmetcalf@amer-tech.com • (916) 388-2440 Fax (916) 388-2445 Sacramento, CA 95828 BELFOR USA - Grant Cody 3132 Dwight Rd Ste 300 (209) 339-4301 • Fax (209) 339-4302 Elk Grove, CA 95758 grant.cody@us.belfor.com P.W. STEPHENS ENVIRONMENTAL, INC. - Jason Kettlehut 3278 Swetzer Road www.pwstephensinc.com • (916) 212-2962 jasonk@pwsei.com Loomis, CA 95650

ENGINEERS - FORENSIC

COMPLERE ENGINEERING GROUP, INC. - Gene Wilkins, P.E. Fire C&O, Property Liability, Thermography, Structural, Combustion Safeguards 4230 Kiernan Av., Suite 210 wilkins@complere.com • (209) 545-8165 Modesto, CA 95356 www.complere.com • Fax (209) 545-8170

ENVIRONMENTAL TESTING & CONSULTING

SIERRA ENVIRONMENTAL TESTING & CONSULTING, INC. - Chris Hintz P. O. Box 1563 www.SierraEnviro.com • (209) 366-3684 Woodbridge, CA 95258 Fax (866-612-8294

FIRE INVESTIGATORS

FIRE CAUSE ANALYSIS - Ulises Castellon, CPCU Throughout California, (800) 726-5939 • Fax: (510) 649-3099 Nevada, Arizona, Oregon & N. Dakota inquiry@fcafire.com

OVERSPRAY REMOVAL

NATIONWIDE OVERSPRAY - Eric Gerencser Benicia, California

www.overspray.net • (925) 408-5909 Safe Overspray Removal eric@overspray.net • (800) 345-1269

PROPERTY RESTORATION-CLOTHING SPECIALIST

FRSTeam by CUSTOM COMMERCIAL - Jim Nicholas 910 Striker Avenue, Suite E (800) 80-SMOKE • (916) 920-0482 Sacramento, CA 95834 Fax (916) 920-0483

PROPERTY RESTORATION/CONTENTS

AMERICAN TECHNOLOGIES, INC. - Barry Metcalf 8440 Elder Creek Road bmetcalf@amer-tech.com • (916) 388-2440 Sacramento, CA 95828 Fax (916) 388-2445 BELFOR USA - Grant Cody 3132 Dwight Rd Ste 300 (209) 339-4301 • Fax (209) 339-4302 Elk Grove, CA 95758 grant.cody@us.belfor.com ROYALTY RESTORATION SERVICES - Kevin Messer/Gaye Bishop 1331 Granite Lane kevin@royaltycleaning.com • (209) 529-3110 Modesto, CA 95351 Fax (209) 529-3187 SERVPRO OF STOCKTON - Jackie Irrgang 2334 Stagecoach Rd., Ste J jackie@servpro9332.com • (209) 477-3090 Fax (209) 463-6944 Stockton, CA 95215

Deadline for all submissions for the next issue

is Monday, February 6, 2015

AssociationNewsNetwork.com

POSITIONS AVAILABLE

CLAIMS INDUSTRY PLACEMENTS

Gary E. Mingus, GEM Search Group provides both Temporary, Temp to Hire and Direct Hire placements in the Insurance Industry also, placing Vendors related to the Insurance Industry. Call Gary Mingus 866-935-4426 or email to Gary@GEMSearchgroup.com. Serving the Insurance Industry since 1995.

Submit Your Job Connection ad to:

Choose from Four (4) Monthly Editions = Three Print + Online Edition: Up to 50 words just $45 (just 50¢/word thereafter)

Run Your Ad Network-Wide for a net rate of just $144/mo.

Next Deadline for submissions is February 6, 2015 call 209-229-8240 or fax FAX# 209-229-8328 info@AssociationNewsNetwork.com

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Mid-Valley Claims Association News Network • January 2015

Festive MVCA Holiday Party continued from page 2 People On The Move is service provided to industry professionals intended to keep our readers informed on changes going on in the community. To submit your announcement, email: bryan@associationnewsnetwork.com, or go to the People On The Move link on our site: www.AssociationNewsNetwork.com

ELECTRONIC RESTORATION SERVICES EXPANDS TO NORTHERN CALIFORNIA Andrew Titley, Owner/President of ERS San Francisco Bay Area, brings his background in High Tech Sales to a new service in our area.

Andrew tells us, ERS handles “Restoration of both commercial and consumer electronics and appliances. Document freeze dry services.” Additionally, he says, ERS provides “Full pack-out and delivery, including large appliances. We also do music instruments, exercise equipment, arcade games, etc. We restore at 38% or less of replacement value.” And, he says they offer a “One-year warranty on our services”.

Serving primarily the Greater San Francisco Bay Area, Andrew says that actually includes as far south as Monterey, North to Petaluma, and east to Stockton and Sacramento.

Andrew spent some time fully evaluating business opportunities before deciding on ERS. Being local to the San Francisco Bay Area , and ERS seeking a franchisee in this market, made for a great fit.

First starting this past July, he says, “We continue to be referred by both our partners and customers”. And, as a note of the level of expertise with which they work, he tells us “we have restored an entire professional music studio, with over 80 electronics”.

“Andrew brings both business and technical knowledge along with great enthusiasm and detail orientation to his business. A great asset to the ERS team,” is the word from ERS home-base.

Outside of his work world, Andrew says he enjoys “Cycling, skiing, travel and coaching my childrens’ teams.”

Owner/President of ERS San Francisco Bay Area, Andrew Titley, maybe be reached at: 650-269-1069, or andrew.titley@ers-us.com, or view them on the web, at: http://sanfrancisco.ers-us.com/

Longtime members Jerry & Tami Tuel

President Deena Lucero will continue on the board as Treasurer for 2015.

A former Marine, Past President Marv Wenograd expressed the depth of his gratitude to the MVCA membership for all their support of the Marines’ Toys for Tots program.

Jackie irrgang, DeeDee Hintze, Jackie Mezeul, Ben Dailey, Katie Howard and Danielle Dynes at the MVCA December 19, 2014 Holiday Party Luncheon.

The Mid-Valley Claims Association News Network© is a production of Association News Network, Inc. Published monthly as a free service to the MVCA with a commitment and dedication to the promotion and betterment of this professional organization. The views and comments expressed within the articles herein do not necessarily reflect the views of A.N.N., Inc. or MVCA. We assume no responsibility for any opinions and/or statements offered by contributing authors to the publication. Acceptance of advertising material does not constitute endorsement of the products or services offered. We reserve the right to reject any advertising copy or placement. We encourage industry support of this professional organization - its monthly newsletter publication and web site.

Go to: www.MidValleyClaims.org

Please submit articles for consideration by email, to: Bryan Harrison, Publisher

For Advertising opportunities and information, contact: Lynna Harrison, New Accounts Manager

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