RETAIL
THE WEEK IN
LOCAL SOURCING
SHOPWORKER PROTECTION
SPAR BACKS LOCAL SOURCING AWARDS
NEW AWARDS TO GROW LOCAL SALES
COVID CARNAGE CAUGHT ON VIDEO
SHOPPER TRASHES A CO-OP
LOYALTY SCHEME CASH BOOST ALCOHOL-FREE ON THE UP VACCINE PRIORITISATION CALLS
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Issue 32 Wednesday 25th November 2020
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THE WEEK IN RETAIL
EDITOR’S COMMENT SHARE YOUR NEWS AND VIEWS WITH ME AT ABEGLEY@55NORTH.COM
THERE’S A LOT TO LIKE ABOUT LOCAL Local sourcing has always been a small but important part of what many retailers do, often to help add a point of difference over nearby competitors, although it’s never really hit the big time and become a mission-critical part of the business strategy. Many retailers like doing it because it ticks a lot of boxes – customers like local products, they see them as higher quality, they have reduced food miles and so on – but there have been several important sticking points for retailers keen to really focus on local produce. Coronavirus, however, has shone a fresh light on local sourcing – and for many often unexpected reasons. First, enormous availability issues at the start of the pandemic forced many retailers and wholesalers to look closer to home for stock when their normal supply chain abruptly ground to a halt. Next, we saw more and more shoppers buying more ethically, and that often included supporting local retailers, producers and economies. Last, but not least, it seems clear that many retailers and wholesalers have actually enjoyed dealing with smaller, local producers. Better
service, more passion, great expertise and a willingness to take a more flexible approach to working with their customers are all reasons I’ve heard from both retailers and wholesalers. So is local sourcing’s day finally approaching? It would be nice to think so – and we’re helping to drive that forward with the relaunch yesterday of the Scottish Retail Food & Drink Awards. SLR and The Week in Retail are the official trade media partners of the programme that has one simple aim: to get more of Scotland’s fantastic food and drink products onto more Scottish shelves. It was also announced yesterday that Spar Scotland is the official Small Producer partner for the Rewards and that The Scottish Sun, The Times in Scotland and The Sunday Times in Scotland are the official consumer media partners. Not a bad team to start driving local sourcing further up the agenda and I urge all retailers, not just those in Scotland, to take a fresh look at how listing more local products could help their businesses. Offering a differentiated range and becoming a true destination store is critical these days: going local is one great way to help you achieve that.
ANTONYBEGLEY ANTONYBEGLEY ANTONYBEGLEY
ANTONY BEGLEY, EDITOR
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 3
CLICK HERE TO REGISTER FOR FREE
CONTENTS
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 WWW.SLRMAG.CO.UK
6
10 THIS WEEK’S NEWS IN BRIEF
Retailers and delivery drivers should be given priority when a covid vaccine becomes available, says Usdaw.
8 COVID-19 UPDATE
A ROUND-UP OF THE LATEST
15 LOCAL SOURCING
SHOPWORKER PROTECTION
A new awards programme aims to help Scotland’s local retailers harness the power of local, regional and national products.
23 LOYALTY CLUBS: MyDD POINTS
CORONAVIRUS-RELATED NEWS.
CCTV shows just why legislation to make assaulting a shopworker a specific offence is needed.
28 PICKS OF THE WEEK
A FAST-GROWING DIGITAL LOYALTY
PROGRAMME FOR LOCAL RETAILERS.
A LOOK AT THE LATEST NEW PRODUCTS AND MARKETING CAMPAIGNS.
14 SLR REWARDS
25 LOW AND NO ALCOHOL
30 OUT THE BOX: CASH RECYCLING
THE MOST REWARDING AWARDS IN THE
KAM MEDIA’S BLAKE GLADMAN THINKS
RETAIL CALENDAR GOES VIRTUAL FOR THE
TAKING THE LOW/NO ROUTE COULD LEAD
FIRST TIME.
TO SALES SUCCESS.
TWITTER.COM/SLRMAG
WWW.FACEBOOK.COM/SLRMAG
A BACK-OFFICE ‘CLOSED LOOP’ SOLUTION THAT MEANS STAFF NEVER HANDLE CASH.
35 BEFORE YOU GO...
WWW.SLRMAG.CO.UK
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 5
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
4M FAGS FOUND Three men have been charged after customs
RETAILERS
CENTURY UP FOR D&G STORE
officers discovered 4.2 million
A FAMILY-RUN STORE IN DUMFRIES AND GALLOWAY IS
suspected illicit cigarettes in
CELEBRATING A CENTURY OF TRADING, PUTTING SHOPPERS AT
a Glasgow warehouse. The
THE HEART OF ALL THEY DO TO ENSURE THEIR SUCCESS.
goods found are believed to be worth an estimated £1.6m in lost duty and taxes. Further enquiries uncovered a tobacco factory in nearby Hamilton.
ALDI TRIAL
James Kinnaird, owner of the 1,500sq ft Nisa Local store in Dalbeattie, is celebrating the store’s 100th year in business and put his success down to being an integral part of the community. James first started working in the store as a schoolboy
Aldi has extended its current trial with Deliveroo to Scotland for the first time with eight stores now offering a rapid delivery service. The eight stores include stores in Dundee, Edinburgh, Aberdeen, Dunfermline, St Andrews, Musselburgh, Perth and
selling fruit and vegetables outside the front of the shop at just eight years old. He said: “We are truly a local business having been here for 100 years and being a part of the community is really important to us. One of the best parts of the job is the people. I know most of our customers by name and we also employ local people with most of our 25 staff coming from the village. It all goes towards making it more personal for our shoppers.” The store has a strong focus on local suppliers for products ranging from eggs and fresh produce to gin and craft ales.
Glasgow. Around 400 products are available to order.
RECORD RISE Independent retailers have welcomed the Daily Record’s decision to increase its prices and maintain retail terms at 20%. On Monday, the MondayFriday edition increased by 5p to 90p and the retail profit per copy sold rose to 18p. This weekend, the Saturday edition will increase by 10p to £1.40 and the retail profit per copy sold increase to 28p.
JTI TARGETS CARBON NEUTRAL JTI UK has announced its commitment to achieving net zero emissions within the next decade – 20 years ahead of the government’s current 2050 deadline. The tobacco manufacturer’s new Environmental Plan focuses on five key areas: emissions, energy, waste, water and stakeholder engagement, and forms part of JTI’s global sustainability strategy. JTI UK has committed to reducing emissions by 80% and becoming carbon net zero, all by 2030. It will achieve this through various initiatives, including transitioning its fleet of vehicles to electric by the start of the next decade. The company also aims to be using 100% renewable energy by 2025 and plans to reduce energy consumption by 20% by 2030.
6 I SLRMAG.CO.UK / ISSUE 32 / WEDNESDAY 25TH NOVEMBER 2020
NEWS DIGEST
THIS WEEK’S NEWS FOR ALL THE LATEST NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
LOTTERY BOOM
CORONAVIRUS
PRIORITISE RETAILERS FOR VACCINE, SAYS USDAW
Camelot has reported its second-best National Lottery ticket sales ever for the half year to 26 September – despite an 18% hit to sales at the start of the coronavirus pandemic. Over the period, in-store sales decreased by
RETAIL TRADE UNION USDAW IS ENCOURAGING THE UK
£522.4m to £2.2bn although
GOVERNMENT TO PRIORITISE RETAILERS AND DELIVERY DRIVERS
sales from July to September
WHEN A NEW VACCINE IS AVAILABLE.
saw a 15.2% quarter-onquarter increase.
Retail trade union Usdaw is pushing the government to put shopworkers and delivery drivers at the top of the priority list for coronavirus vaccines and testing. It is widely reported that the government hopes to begin vaccinating the most at-risk groups ahead of Christmas and Usdaw believes retailers and delivery drivers should be among the first to benefit. Paddy Lillis, Usdaw General Secretary, said: “Retail staff are working with the public every day
and are not only at risk of abuse but also contracting Covid-19. That needs to be taken into consideration when assessing their risk level and priority lists for vaccines and testing. “It is clear that it is going to take some time to deliver vaccines and it is right that the most vulnerable will be prioritised in the first phase. However, we do call on the government to ensure that retail workers and delivery drivers are given priority before the vaccine is rolled out to the general population.”
TETLEY PLEDGE Tetley has pledged £650,000 to Unicef UK to implement an early childhood development programme in the Thyolo and Mulanje districts of Malawi, regions identified to have the greatest need for early childhood support services. As part of the programme, two Early Childhood Development Centres will be built on
HFSS AD BAN TIMING QUERIED
selected tea estates.
The Food and Drink Federation (FDF), along with UK Hospitality and the Advertising Association, has written an open letter to the Prime Minister highlighting its concerns regarding the Government’s public consultation on a total ban of online advertising for High Fat, Salt and Sugar (HFSS) foods. An FDF spokesperson said: “While we support the Government’s public health objectives we’re very concerned by the timing of the consultation, in that it is only open until the end of the year, and frankly couldn’t come at a worse time for our industry, given we’re coming up to the busiest time of the year, we’re keeping the nation fed during lockdown and are obviously bracing for a potential no-deal Brexit, which is still on the table. It leaves the industry with little time to collate an effective response.”
DOLGELLAU REFRESH Co-op will relaunch its Dolgellau store in north-west Wales on Friday after a major £875,000 refresh. The store will also now benefit from being involved in Co-op’s online shop offering home delivery and click-and-collect service.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 7
NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
staff a proper festive break.
JAMES HALL DELIVERS FOR NURSES
Stores will close at 5pm as a
SPAR WHOLESALER JAMES
‘thank you’ to staff and to give
HALL HAS LAUNCHED A NEW
them some well-earned extra
INITIATIVE WITH MARIE CURIE
time with family and friends.
TO HELP DELIVER PPE ACROSS
FESTIVE BREAK Midcounties Co-op is to close early on Christmas Eve to give
THE NORTH OF ENGLAND.
KLEENEX HANDOUTS Kleenex is donating 250,000 Kleenex hygiene face masks to the In Kind Direct charity to help the most vulnerable in our UK communities feel safe this winter as well as keeping charities’ staff and volunteers equipped so their vital work can continue.
FOOTFALL FREEFALL The latest data from retail specialist Springboard has revealed that footfall across all UK retail destinations was
Around 150 Marie Curie Nurses in the North of England can now collect essential PPE from their local Spar store thanks to the generosity of James Hall & Co, Spar wholesaler for the north of England. Marie Curie Nurses use an average of over 58,000 pieces of PPE a month, yet issues with getting enough of it meant the charity was experiencing a “logistical nightmare” in delivering the vast quantities of equipment to their frontline staff across the region. The initiative means nurses can now collect their vital PPE from their local Spar store, rather than waiting on it arriving by post. Peter Dodding, Sales and Marketing Director at James Hall, said “Just like
Marie Curie Nurses, Spar stores play an integral role in the community and we are absolutely delighted that we can help save time and money for the charity to spend where it is needed most. Nurses have been able to collect a month’s supply of PPE from their nearest Spar store.”
down 55.4% year-on-year last week compared to the same seven-day period last year. England saw the biggest decline at 59.8%, Scotland fell by 34.3%, Northern Ireland was down 30.4% and Wales saw a 29.6% drop.
ONLINE FOOD ORDERS UP 99% IN OCTOBER October’s retail sales estimates, released by the Office for National Statistics, reveal that online food sales rocketed by 99.2% in October, accounting for 10.4% of the entire groceries market. The results, however, were pre-Lockdown 2.0. All in all, e-commerce now accounts for 28.5% of all UK retail sales. Compared to pre-Covid February figures, total retail sales are up 7.9%, although this growth was again driven by 52.8% surge in online sales.
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NEWS SPECIAL
COVID-19 UPDATE FOR ALL THE LATEST CORONAVIRUS NEWS, HEAD TO WWW.SLRMAG.CO.UK/CATEGORY/NEWS/
CHRISTMAS IS BACK ON!
CO-OP SETS ROBOTS LOOSE Co-op is expanding its use of autonomous home delivery robots following a launch in Milton Keynes and, most recently, Northampton. The retailer plans to use around 300 robots by the end of 2021 as it targets more towns and cities.
LEADERS OF THE FOUR UK NATIONS HAVE AGREED TO A RELAXING
I
OF CORONAVIRUS RESTRICTIONS FOR FIVE DAYS OVER THE CHRISTMAS PERIOD BUT WARN PEOPLE TO BE CAUTIOUS.
UK although Prime Minister Boris Johnson asked people to use “personal judgement” on whether to visit elderly relatives. Those travelling to or from Northern Ireland can travel on 22 and 28 December, but otherwise travel to and from bubbles will need to be done between the 23rd and 27th. Once a bubble is formed, it must not be changed or be extended further, and a bubble of three households would be able to stay overnight at each other’s home but would not be able to visit hospitality or retail environments.
WALES FM DEMANDS UK-WIDE APPROACH Wales’ First Minister Mark Drakeford has called for a UK-wide approach to coronavirus rules, stating that it “makes sense” to “respond to the consequences of greater household mixing” with a common strategy in the aftermath of the five-day period of relaxed rules over Christmas. He declared himself “cheered up by the fact that by meeting together four times” the four UK governments have been able to reach a common position on the Christmas agreement, but wanted a similarly joined-up approach in the aftermath of Christmas.
TECH SOLUTIONS
n a remarkable development, the leaders of the four UK nations have jointly agreed to allow people from up to three households to meet up and form a “Christmas bubble” for five days over the festive period from 23 to 27 December. The move has been criticised by Prof Andrew Hayward, a scientific adviser to the government, who said the relaxation of rules was “throwing fuel on the Covid fire”. The measures will also see travel restrictions lifted to allow people to visit families in other parts of the
Customers can access robot delivery of groceries through the Starship app, choosing from a range of more than 1,000 items. Shoppers ‘drop a pin’ where they want the delivery sent and can watch in real-time on an interactive map as the robot approaches. Once the robot arrives, customers receive an alert and can then meet and unlock it using the app.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 9
COVER STORY
SCOTTISH RETAIL FOOD & DRINK AWARDS LOCAL SOURCING
HAS LOCAL SOURCING’S DAY FINALLY ARRIVED? ONE OF THE MORE UNEXPECTED CONSEQUENCES OF THE COVID-19 PANDEMIC HAS BEEN A MAJOR SHIFT TOWARDS LOCAL SOURCING, AND A NEW AWARDS PROGRAMME AIMS TO HELP LOCAL RETAILERS
T
IN SCOTLAND HARNESS THE POWER OF LOCAL, REGIONAL AND NATIONAL PRODUCTS. BY ANTONY BEGLEY
here were many seismic shifts in the local retailing sector during the last seven or eight months as the entire supply chain attempted to cope with change on an unprecedented scale and pace as coronavirus turned the world on its head. One of those seismic shifts has been a re-evaluation of the benefits of local sourcing by many retailers and wholesalers. When the big global brand supply chain works, it unquestionably works well. But when it doesn’t work, it creates chaos. The mass-scale availability issues we saw earlier this year were astonishing. When even supermarkets are half empty you know there’s a major problem. On the whole, local retailers seemed to manage their availability issues a lot better, taking advantage of their ability to be nimble, creative and committed to doing whatever it took to keep essentials on the shelves. But under Covid-19, the supply chain genie was released from the bottle – and it will take a long time to force it back in. Under a pandemic like this, another consequence is that retailers find out who their friends really are. There’s no question that the supermarkets got preferential treatment when stocks got really low. Many big brands had no choice but to prioritise and, in many high profile instances, the local retailing and wholesaling sector got a second prize at best. Unsurprisingly, retailers and wholesalers had to do what they had to just to keep stock on the shelves and, for many, that meant leaning heavily on smaller, more local producers.
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And you know what? The experience was enlightening for many. Dan Brown, Manager of Pinkie Farm Convenience Store in Edinburgh and standing SGF President comments: “We’ve always tried to use local producers because our customers like local products and because we believe in supporting the local economy. Our experience of working more intensely with local suppliers under coronavirus has
COVER STORY
SCOTTISH RETAIL FOOD & DRINK AWARDS LOCAL SOURCING
CLICK HERE TO ENTER
actually yielded lots of unexpected benefits. They tend to be very responsive, very proactive and very willing to work with us in ways that big producers can’t. We’ve had local suppliers happy to create bespoke products just for the store, for instance. “And another thing that I never really appreciated before is that when you work closely with smaller local businesses, you realise you’re gaining access to vast amounts of experience and expertise. These are companies that live and breathe their products, so they know them inside out. They’ve been able to offer absolutely exceptional support and advice. We’ll definitely be using more local suppliers in the longer term. It just works.”
There’s also strong evidence to suggest that, after the traumatic experiences of the pandemic, shoppers are more interested in ever than ethical buying and that often translates into a desire to support independent businesses and to support local economies that have been proven to be so fragile this year. The signs, then, are that local sourcing’s day could finally have arrived. Local sourcing has been important to many retailers and wholesalers for years, but it has never quite hit the top of the bill. The new Scottish Retail food & Drink Awards aims to help push Scottish products much further up the retail and wholesale agenda and help get more of Scotland’s
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 11
COVER STORY
SCOTTISH RETAIL FOOD & DRINK AWARDS LOCAL SOURCING
outstanding food and in local products grow drink products onto and we are keen to play more Scottish retail our part in helping add shelves. momentum to that Initially launched at trend. the start of this year, the “There are so new awards fell victim many benefits to local to coronavirus like so sourcing that have, many other projects, perhaps, become more but they have now been apparent than ever fully relaunched with under coronavirus. greater momentum Supporting small, local [ Dan Brown, Pinkie Farm Convenience Store ] than ever, thanks to the producers helps sustain news that Spar Scotland local economies across will a key sponsor. Scotland’s leading convenience retailer is Scotland, it helps safeguard jobs and it helps minimise our sponsoring the mission-critical Small Producer of the Year impact on the planet thanks to significantly reduced ‘road category. miles’. This is a great opportunity to help Scotland’s local A family-owned company, Spar Scotland services over suppliers grow and thrive.” 300 Spar stores across the country and already works with Scottish Retail Food & Drink Awards Director Helen over 150 local suppliers Scotland-wide in a broad spectrum Lyons added: “We have seen only too clearly how fragile of product categories. many local communities are in Scotland over the last seven or The sponsorship demonstrates the wholesaler and eight months and how important local, regional and national retailer’s commitment to helping nurture and develop sourcing has become in helping protect local economies. Scotland’s legion of small producers. “The Awards respond directly to increasing consumer Colin McLean, CEO of Spar Scotland, commented: “As a demand for local products and will be to the benefit family-owned business with more than 100 years of history of everyone involved from producers and suppliers in serving hundreds of communities across Scotland, we to wholesalers, retailers and, ultimately, to consumers understand just how important it is to support the country’s themselves.” many fantastic small local producers. That’s why we are The Scottish Retail Food & Drink Awards is supported absolutely thrilled to sponsor the Small Producer of the by a panel of distinguished judges which will be led by Year category at the first ever Scottish Retail Food & Drink internationally-renowned food expert Jane Milton and a Awards. We view this as a fantastic celebration of Scottish large team of highly respected independent food and drink food and drink but with a clear commercial aim: to grow experts. Official ambassador for the awards will be Bruce sales for both small producers and the retailers who stock Langlands, a highly esteemed figure and former Director their products. of Foods at Harrods and Director of Food & Hospitality at “We have always actively supported small producers Selfridges. and have long helped get more Scottish products onto more The Awards also benefit from the support of Scotland’s Scottish retail shelves and we currently work with more largest circulation newspapers with The Scottish Sun, The than 150 local suppliers in Scotland. During the current Times in Scotland and The Sunday Times in Scotland coronavirus pandemic we have only seen shopper interest confirmed as official Consumer Media Partners.
“Another thing that I never really appreciated before is that when you work closely with smaller local businesses, you realise you’re gaining access to vast amounts of experience and expertise.”
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R o f Y ENERg F F U T S L A E E R H T ENERGY IS GROWING 6 X FASTER THAN SOFT DRINKS
FLAVOURS NOW ACCOUNT FOR 30% OF MAINSTREAM ENERGY PRODUCTS*
NEARLY 1 IN 2 SOFT DRINKS SOLD IS AN ENERGY DRINK*
FLAVOURED ENERGY IS GROWING FASTER THAN ORIGINAL ENERGY*
MERCHANDISE CHILLED, NEXT TO OTHER SLIM CAN ENERGY PRODUCTS! *1: IRI MARKETPLACE, VALUE SALES, MAT TO 19/04/2020, TOTAL SCOTLAND. *2: IRI MARKETPLACE, PPL & AVERAGE MARGINS, MAT TO 19/04/2020, SCOTLAND CONVENIENCE *3: IRI MARKETPLACE, VALUE ESALES, DRINK NOW, MAT TO 19/04/2020, SCOTLAND SYMBOLS & INDEPENDENTS. *4: IRI MARKETPLACE, VALUE SALES, MAINSTREAM DRINK NOW ENERGY EXCL. ORIGINAL, MAT TO 19/04/2020, TOTAL COVERAGE
DESTINATION RETAIL AN SLR GUIDE TO BECOMING A ‘DESTINATION STORE’ WHY IT MATTERS... AND HOW TO DO IT. CLICK ON THE BUTTON BELOW TO READ IT NOW
DESTINATIO RETAIL N
AN SLR GUID E TO ‘DESTINATIO BECOMING A N STORE’ W HY IT MAT TE
READ NOW
RS... AND HO
W TO DO IT .
OCTOBER 20 20 HOME DELIVE RY
/ FOOD-TO-G O / DIFFERENT LOCAL SOUR IATED RANGE CING / SUS / TAINABILITY / TECH
Destination
Retail.indd
1
06/10/2020
18:03:05
COVID-19
SHOPWORKER PROTECTION CO-OP LINGFIELD
THIS IS WHY RETAILERS NEED PROTECTION
AS THESE SHOCKING VIDEOS DEMONSTRATE, EXPECTING RETAILERS TO POLICE CUSTOMER
RESPECT PETITION HITS 80K
ADHERENCE TO SOCIAL DISTANCING RULES IS
A parliamentary petition from retail workers union
SIMPLY ADDING YET ANOTHER TRIGGER FOR IN-
Usdaw that seeks to protect retail staff from
STORE VIOLENCE AND AGGRESSION.
violence, threats and abuse has passed 80,000
A
s the UK government steadfastly refuses to improve protection for shop workers, retailers across the country are facing growing levels of in-store abuse and violence as they attempt to police social-distancing guidelines in-store among an increasingly confused and frustrated customer base. The videos highlighted here offer a terrifying glimpse into how these frustrations can manifest themselves in convenience stores, often with little or no provocation. These videos, recorded on CCTV in a Co-op store in Lichfield in May, highlight just how quickly situations can escalate. In this instance, the customer had been politely asked to adhere to the one-way system and follow social distancing guidelines. The response was a chaotic rampage that was terrifying for staff as well as fellow customers and which resulted in significant damage to the store.
signatures following the annual Respect for Shopworkers Week. Usdaw continues to campaign for 100,000 signatures that should trigger a parliamentary debate. The petition is backed by 23 major retailers and the industry’s leading trade bodies, with research by the Co-op showing its aims have public support as well. Launched by shopworkers’ trade union leader Paddy Lillis, you can add your weight to the campaign by signing the petition here. Interim results of Usdaw’s 2020 survey – based on 2,317 responses – show that in 2020 so far: Q 56.87% were threatened. Q 16.27% shopworkers had been assaulted during their career. Q 39.63% of workers said incidents od workrelated violence had become “much worse” under coronavirus.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 15
EVENTS
VIRTUAL FESTIVAL SLR REWARDS 2020
SLR REWARDS 2020: A VIRTUAL FESTIVAL OF EXCELLENCE WITH CORONAVIRUS RULING OUT LIVE EVENTS FOR THE FORESEEABLE FUTURE, THIS YEAR’S SLR REWARDS WILL BE GOING VIRTUAL FOR THE VERY FIRST TIME IN ITS NEAR 20-YEAR HISTORY!
S
LR is excited to confirm that for the first time since we first launched the Rewards almost 20 years ago, we will be holding the event virtually. With coronavirus ruling out live events this year and for the foreseeable future, this year we will be instead hosting a virtual festival of excellence. On Friday 11 December at 6pm we will be bringing the entire Scottish local retailing industry together, as we do every year, but this time retailers will be able to join the party from the comfort of their own home, or store, via their PC, laptop, smartphone or tablet. Coronavirus has turned the world upside down which is why it is more important than ever that we recognise and celebrate the fantastic role that local retailers play in communities the length and breadth of Scotland. And we want you to help us create a very special event where we can raise a glass to this phenomenal industry sector and come together – in a virtual environment – to praise, thank and honour Scotland’s heroic local retailing sector. Antony Begley, SLR Publishing Director, said: “We are both delighted and excited to be launching the first ever
SLR Rewards in virtual format. Clearly, it’s not how we had envisaged the Rewards and we would have much preferred to bring the entire Scottish local retailing industry together for a great night as we’ve been doing for almost 20 years – but coronavirus has made that impossible. The safety and wellbeing of all our industry friends is paramount. “But we are thoroughly looking forward to recognising and rewarding this absolutely amazing sector in a virtual environment. It’s been a long, tough year for us all so it will be a pleasure to end the year with a celebration of the entire Scottish local retailing sector. I think we’ve demonstrated over the last seven or eight months just how valuable our sector is to every community across Scotland and I sincerely hope that the heroic efforts of local retailers across the country during these tough times will be rewarded with increased loyalty from shoppers long into the future. How this industry is perceived by shoppers has changed forever and we have a golden opportunity to build a lasting legacy. “I look forward to virtually welcoming you all on 11 December.”
CLICK HERE TO REGISTER FOR FREE
16 I SLRMAG.CO.UK / ISSUE 31 / WEDNESDAY 18TH NOVEMBER 2020
EVENTS
VIRTUAL FESTIVAL SLR REWARDS 2020
Beer, Cider, Wines & Spirits Retailer of the Year Q Premier Dundee University Q Premier Smeaton Stores, Kirkcaldy Q Spar Havannah Street, Glasgow Biscuits Retailer of the Year Q Eurogarages Spar Duncansfield Q Best-one Redding Supermarket Q Spar Dalrymple Confectionery Retailer of the Year Q David’s Kitchen Falkirk Q Eurogarages Spar Hamilton Q Londis Solo Convenience Store, Baillieston Q Spar Leuchars Crisps & Snacks Retailer of the Year Q David’s Kitchen Falkirk Q Eurogarages Spar Lomondgate Q Spar Camelon Food to Go Retailer of the Year Q Brysons Londis, Prestwick Q David’s Kitchen Falkirk Q Nisa Pinkie Farm Convenience Store, Musselburgh Q Spar Havannah Street, Glasgow Forecourt Retailer of the Year Q Brysons Londis, Prestwick Q Jet Nisa Ardeer, Stevenston Q Premier Racetrack Autoport Services, Glasgow Fresh, Chilled & Frozen Retailer of the Year Q Premier Dundee University Q Nisa Pinkie Farm Convenience Store, Musselburgh Q Spar Renfrew
THE FINALISTS
Newstrade Retailer of the Year Q Joes, Loanhead Q J&R McInnes, Dalry Q Premier Turriff Soft Drinks Retailer of the Year Q Day-Today Barassie Q Eurogarages Spar West Highway, Clydebank Q News 24, Glasgow Q Spar Boswell Park, Ayr
Vaping Retailer of the Year Q Premier Racetrack Autoport Services, Glasgow Q Spar Havannah Street, Glasgow Q Wazs, Broxburn
VIRTUAL
Community Involvement Retailer of the Year Q Day-Today Bourtreehill Q Londis Solo Convenience Store, Baillieston Q Nisa Pinkie Farm Convenience Store, Musselburgh New Store of the Year Q David’s Kitchen Kirkcaldy Q Spar Freuchie Q Spar Havannah Street, Glasgow
Best Refit of the Year Q Highclere Food Store, Inverurie Q Premier Racetrack Autoport Services, Glasgow Q Nisa Bellshill Q Nisa Pinkie Farm Convenience Store. Musselburgh Responsible Retailer of the Year Q Family Shopper Blantyre Q Londis Solo Convenience Store, Baillieston Q Premier Racetrack Autoport Services, Glasgow Scottish Brands Q Eurogarages Lomondgate Q Greens of Ellon Q Nisa Pinkie Farm Convenience Store. Musselburgh Sustainability Q Greens of Ellon Q Highclere Food Store, Inverurie Q Premier Dundee University Q Premier Watson’s Grocer, Moniaive
When? Friday 11 December, 6pm
Team of the Year Q Best-one Whitburn Post Office Q Day-Today Lochside Q Premier Smeaton Stores, Kirkcaldy
Where? Instore, on your sofa or wherever you happen to be
ThinkSmart Innovation Award BP Mearnskirk Day-Today Redburn Road, Prestonpans Premier Racetrack Autoport Services, Glasgow
Dresscode: Come as you are
WEDNESDAY 18TH NOVEMBER 2020 / ISSUE 31 / SLRMAG.CO.UK / 17
THE UK’S BEST SELLING CRAFT BEER IS NOW CARBON NEGATIVE.
TOMORROW STARTS TODAY.
AT BREWDOG, WE BELIEVE THAT BY HAVING THE CONVICTION TO DO THINGS ON OUR TERMS, AND BY LIVING THE PUNK DIY ETHOS, WE CAN CHANGE THE WORLD WITH CRAFT BEER… ONE GLASS AT A TIME. AND OUR WORLD NEEDS CHANGE NOW MORE THAN EVER. From working with the best experts in the world, to double offsetting all our emissions, and from waging a war on waste, to investing heavily to reduce our emissions to zero, we are putting everything on the line for what we believe in. We are learning as we go and will continue to make mistakes. We promise to share the good and the bad from our journey to become the world’s most sustainable drinks business.
MAKING SURE THAT WE, AND FUTURE GENERATIONS HAVE A PLANET TO BREW BEER IS THE SINGLE BIGGEST FOCUS OF BREWDOG. FOREVER.
Helping you to make an extra 3% Gross Profit Ease of use
Simple to use touch screen till software
Backoffice admin software
Cigarette Gantry integration
Indepth reporting and analysis
Touch screen handheld device to control the shop from the shopfloor
Supplier Data links with all major Wholesalers
Credit Card integration
Weekly health check reports to guide you to improve your sales and margin.
Access to background database with over 100,000 products
Benefits of MPos ✓ Built around a retailer, not a computer user ✓ Simple to use till, powerful admin tools ✓ Built from retailers perspective ✓ Reduces labour by downloading products, price changes, invoices and promotions
✓ Reduces labour by allowing one click order generation and one click invoice downloads - easily shave off 10 hours of work per store
✓ Increased control on stock; all stock deliveries downloaded and all stock adjustments emailed to the owner; NO stock is unaccounted for
✓ Emails store performance to the user with real actionable data once a week rather than stats heavy reports that overwhelm the user
✓ Based in Scotland with excellent support and training program
✓ Easy to use Hand Held terminal to control the store from shop floor ✓ Integration with Credit Card terminals, Zapper, Cigarette Gantry, Loyalty Schemes and more ✓ Developed and supported by people that know the retail trade
So How much Could our System make for you? We can demonstrate a 3% uplift in Gross Profit in using our system.
£5,000 £10,000 £15,000 £20,000 £25,000
£7,800 Current Weekly Turnover Extra profit per annum
£15,600 £23,400 £31,200 £39,000
Even a Single Lane system can more than pay for itself in the first 4 months!
MHouse, 349 Shields Road, Motherwell, ML1 2LD
Tel: 0800 242 5360 email sales@mhousesolutions.com
DIGITAL
LOYALTY CLUBS MYDD POINTS
COMMUNITY RETAIL SCHEME GETS CLEAN ENERGY BOOST CLEAN ENERGY DEVELOPER HIVE ENERGY HAS BECOME A PRINCIPAL INVESTOR IN MYDD POINTS, THE FAST-GROWING DIGITAL LOYALTY PROGRAMME FOR INDEPENDENT BUSINESSES IN
D THE UK.
igital loyalty programme business MyDD Points is set to accelerate the roll out of its solution to independent stores across the UK following a significant investment by clean energy developer Hive Energy. MyDD Points enables local businesses to communicate directly with their customers, promoting their deals and discounts more efficiently while allowing customers to collect points and earn rewards via a smartphone app. The company says the solution was created to support independent retailers, shoppers and communities and the fresh investment will allow for a more rapid expansion across the country, helping to drive the ‘Buy Local’ movement, reduce food miles and strengthen the relationship between local independent stores and their customers. “We are delighted to announce a significant investment in MyDD Points,” said Giles Redpath, CEO of Hive Energy. “MyDD enables businesses and encourages consumers to source and buy locally. Conscious consumerism will be a key part of the green recovery. We want independent retailers and our high streets to thrive in these trying times and the MyDD team and their values are a good match for our own.” Founded in 2018, MyDD Points has partnered with hundreds of independent businesses to give them access to
the same advantages and benefits of other corporate loyalty programmes, but at a fraction of the cost. “Our mission is to help communities thrive and remain vibrant by strengthening the bond between local independent stores and their customers,” said Kandiah T Konesh, CEO of MyDD Points. “It is extremely exciting to be partnering with Hive Energy. Their investment into MyDD Points gives us the opportunity to accelerate our programme’s growth and in turn, help thousands of independent businesses run their own world-class loyalty programme, enabling them to grow and flourish.”
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 23
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RESEARCH
LOW AND NO ALCOHOL KAM MEDIA
IS LOW AND NO REALLY AN OPPORTUNITY IN CONVENIENCE?
I
WITH ROCKETING ALCOHOL SALES, LOW AND NO ALCOHOL SEEMS TO BE AN UNLIKELY ROUTE TO SALES SUCCESS – BUT IT REALLY COULD BE, ARGUES KAM MEDIA’S BLAKE GLADMAN.
n a year where you might assume many will turn to alcohol, the low and no category continues to grow exponentially. Sales of low- and no-alcohol drinks are up 30% yearon-year in the off-trade. According to Nielsen, the category as a whole is now worth £188m at retail. With hospitality closed or limited for much of this year, where are these drinks being consumed? KAM research shows that more than a third of UK adults have consumed a low or no alcoholic drink at home. This nearly doubles when looking at Generation Z and Millennials specifically. Some one-in-10 UK adults have consumed a low and no variant with their lunch at home, and nearly one-infive with their evening meal. It surely can’t be long before they appear as an option on a meal deal. Only 19% of drinkers have purchased a low and no drink from a convenience store compared with 59% from a supermarket. This is a category in which the industry is not only seriously under-indexing sales-wise
but also from a customer satisfaction perspective. Only 36% of customers thought the low and no range was “good or very good” in their local convenience store, compared with 67% at their local supermarket. Retailers are losing sales via other routes to markets too. Direct-toconsumer sales of no- and low-alcohol brands have also exploded, with 0.5% ABV lager Lucky Saint reporting that online sales had increased by 300% in the four weeks leading up to 17 May compared to the same period last year. Convenience has seen a growth in low and no. According to the Retail Data Partnership, unit sales of nonalcoholic beer in UK convenience stores doubled in the last six months of 2019, and distribution trebled, albeit from a very low base. However, the top five SKUs accounted for more than 80% of non-alcoholic beer sales. Retailers and brands who want to maximise this growing category will need to first understand the consumer and customer perspective. This category potentially impacts many
“Only 36% of customers thought the low and no range was ‘good or very good’ in their local convenience store, compared with 67% at their local supermarket.” associated categories, many shopping missions and many consumer occasions. Learning exactly what the customer wants, will be the key to success. KAM is launching a new deep dive into the low and no drinking occasion in January – sign up to access the research and attend the launch event here.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 25
BOOST YOUR VALUE SALES AND STOCK UP ON PINT CANS! 60% of shoppers only buy pint can formats, with the pack size growing +£37 million last year.*
Convenience retailers saw their average annual sales increase by £383 when stocking the pint can format vs 500ml can.**
We’re optimising our portfolio to help you meet the growing demand in pint cans. From October, we’ll cease production of the 500ml can. Stock up on our 568ml and 440ml cans today. ©2020 AB InBev UK Limited, all rights reserved.
*NEILSEN GB Total Impulse – Value (in £M) – 2019 ** Nielsen Scantrack |YTD 05.09.20 | Impulse channel
ALCOHOLIC SPARKLING WATER. YEAH, THAT’S A THING NOW.
Please drink responsibly. Over 18s only.
NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
TYRRELLBLY TASTY
SHARING’S CARING
EAT WELL, PLAY WELL
KP Snacks is supporting its
A new £3m masterbrand
Weetabix and The FA have
Tyrrells range with a £1.5m
campaign has been launched
partnered for a new ‘Eat Well,
marketing investment ahead
by plaids to support its
Live Well, Play Well’ initiative.
of Christmas. The TV ad will
McVitie’s brand. The ‘Too
The brand will become the
again feature its Hand Cooked
Good Not to Share’ campaign
Official Breakfast Category
English crisps but also for
features two new TV creatives
Partner of the England Senior
the first time ever, its Tyrrells
and a ‘Digigestives’ digital
Teams and lead partner of
Vegetable Crisps and new
gifting activation and will debut
the FA’s girl’s participation
Tyrrells Nut Medley range.
a refreshed look for the brand.
programme Wildcats.
KATY’S RESILIENT
CHRISTMAS SPIRIT
SPAR THINKS PINK
Coca-Cola and Katy Perry
Glen Moray has unveiled the
Following a change of rules by
have launched a new music
inaugural release its new
the Italian government in May
project, coming together
‘Warehouse 1 Collection’:
allowing the production of Pink
to ‘refresh the world’. The
Glen Moray Sauternes Cask
Prosecco, Spar has unveiled
partnership sees a ‘re-
Matured expression. The
a new Prosecco Rosé in time
imagining’ of Perry’s Resilient
59.6% ABV cask strength dram
for Christmas. The wine is
song from her new album
was matured for 14 years in
sourced from Italian suppliers,
Smile. The remix also features
Sauternes wine casks.
Bosco Viticultori.
DJ/producer Tiësto.
RSP: £79.95
RSP: £7.99
28 I SLRMAG.CO.UK / ISSUE 13 / WEDNESDAY 15TH JULY 2020
NPD AND MEDIA
PICKS OF THE WEEK TO GET YOUR PRODUCT LISTED PLEASE CONTACT RAITKEN@55NORTH.COM
LAMBRINI GETS
CRISP ‘N FLY
GLASS ACT
FRUITY
Crisp ‘n Dry is celebrating its
Gin maker Masons of Yorkshire
Lambrini has added two
50th year anniversary with a
has unveiled a new gifting
new flavoured variants to its
new look and feel for the brand
range for Christmas including a
portfolio: Rhubarb & Ginger,
to dial up its long standing
Tasting Experience pack of 5cl
and Mango. The new 4%
British heritage. A new TV
bottles of the core range, and
ABV 75cl additions tap into
ad also launched on Monday
a new Masons G&T Glass Set
the growing demand for fruity
to emphasise the brand’s
featuring two custom-engraved
flavours and ‘spritz’ drinks with
heritage and inspire viewers to
and branded cut glasses.
lower alcohol content.
create crowd-pleasing dishes.
RSPs: £20 / £10
CURRANT AFFAIRS
SUSTAINABLE
FESTIVE TONIC
Ribena has unveiled a new
SELECTION
Schweppes has lifted the lid on
design that will make it the
Mondelez is removing all
a new campaign – Schweppes,
largest soft drinks brand with
plastic trays from its adult
We’ve Got The Tonic, You’ve
bottles that are made from
selection boxes in the UK and
Got The Spirit. The campaign
100% recycled plastic and
Ireland this Christmas. It is
launched with a new TV ad,
are 100% bottle-to-bottle
also adding a season specific
the brand’s first since 2017,
recyclable. A reduced plastic
recycling labelling campaign,
that aims to “celebrate and
sleeve makes the bottles more
#UnwrapAGoodHabit, to its
encourage the unshakeable
easily detected as clear plastic.
entire selection box range.
British thirst for positivity”.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 29
NOW THAT’S A GOOD IDEA…
OUT THE BOX CASH RECYCLING
CLOSE LOOP CASH RECYCLING HENDERSON GROUP HAS IMPLEMENTED A BACK-OFFICE ‘CLOSED LOOP’ CASH RECYCLING SOLUTION BASED AROUND TILL POINT CASH HANDLING MACHINES THAT MEANS STAFF NEVER COME INTO CONTACT WITH CASH.
change without staff ever having to touch it. In theory, you’ll never lose a penny out of your entire cash loop again. Henderson Group refer to it, in fact, as a ‘closed loop’ system. From the point cash first enters the shop to the point it gets uplifted for transport to the bank, staff never touch it.
HENDERSON GROUP ARE DOING IT?
“We saw a return on investment in time-saving alone of over 30%, even with the reduction in cash takings due to the current climate.”
WHAT’S THE BIG IDEA? Cash recycling to drive efficiencies across all non value-added cash processes like cash handling, cash management and banking processes across both the back and front ends of the business.
TRY THAT AGAIN IN ENGLISH... In essence, staff never touch cash. Machines sited at both manned tills and self-service tills directly accept cash from customers and dispense
30 I SLRMAG.CO.UK / ISSUE 13 / WEDNESDAY 15TH JULY 2020
Yes, they’ve just implemented it in 26 company-owned Eurospar stores in Northern Ireland after a successful trial in their store in Portadown. They’re using a solution called Glory CASHINFINITY following a full integration with Hendersons’ EDGEPoS software. There are units at every till point, manned or self-service, and they are essentially small safes.
WHAT ARE THE BENEFITS? Greatly reduced banking fees, no loss of cash out of the system and increased efficiencies in routine cash process like managing floats and cashing up at the end of a shift. The solution also frees up more of the staff ’s time to focus on other important issues. An
NOW THAT’S A GOOD IDEA…
OUT THE BOX CASH RECYCLING
unintended benefit is also the fact that many shoppers apparently like the system because it minimises the risk of personal contact during these very hygiene-conscious times.
SOUNDS PRICEY... It is. The solution can cost ‘tens of thousands’ of pounds per store, depending upon a load of factors - but Henderson is expecting to see an ROI period of a year or less because of the savings and benefits the system brings.
WHAT’S HENDERSON GROUP SAYING? Ron Whitten, Chief Financial Officer, says “Glory’s range of retail cash handling solutions provide centralised control of cash inventory and optimisation of all cash processes. Whilst we have been primarily focused on streamlining in-store administrative tasks and removing inefficiencies in our processes to allow stores to focus on the customer experience, the current challenges presented by Covid-19 have further heightened our interest in new technologies to remove pressure on our store teams.”
HOW DO I FIND OUT MORE? Visit Glory’s website.
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 31
BOURTREEHILL IRVINE
www.uniteduk.com
UnitedWholesaleScotland
www.day-today.co.uk
MyLocalDayToday
www.usave.org.uk
“Day-Today have undertaken a full critique of my store and they have delivered on every point. The team at Day-Today have made a number of positive changes to the store layout so I’m now making the sales floor work much harder. My sales have never been higher and my customers love what we’ve done with the store.” Imran Ali”
CO-OWNER IMRAN ALI
CO-OWNER S AY I A D H A M I D
J O I N D AY- T O D AY T O B E C O M E T H E V E R Y B E S T I N R E TA I L !
THE BIGGEST & BEST SYMBOL GROUP IN SCOTLAND
Community Focused Stores Best In-Store Promotions Award-winning marketing support Social Media training Dedicated Development team
C O N TA C T C R A I G LY N N
07469 149 375
In-House Chill & Freeze Free POS Market Leading Technology Dedicated Support Team, Project Managers, Business Development Managers and an In-House Merchandising Team
“Our stores take great pride in servicing their local communities, providing a ‘one-stop-shop’ for all your essentials. Join Today!”
SUPPORTING GROCERY COLLEAGUES The GroceryAid Covid-19 Fund is designed to help colleagues who need support now and throughout the full impact of the pandemic. Grocery colleagues have access to:
“Amid the huge challenge of Covid-19 our trade has done a great job of keeping the nation fed. GroceryAid has raised a special Covid-19 fund to help our industry colleagues at this time of need. The 24/7 Helpline will deal with concerns and assist with financial stress caused by this terrible virus.” - Charles Wilson, GroceryAid President
Mental Health Support Offering ‘in the moment’ emotional and practical support for colleagues dealing with shock, anxiety and stress through BACP trained counsellors, our Health and Wellbeing portal and Woebot, our AI Robot App. Bereavement Financial Assistance Providing financial assistance for the loss of a loved one through Covid-19. Available to colleagues who lose a partner or the immediate family of a colleague who has passed away as a result of Covid-19 whilst working in our industry. Crisis Grants Non-repayable grants, designed to help with financial emergencies. This is available for colleagues experiencing unexpected financial difficulties due to Covid-19 with a year’s industry service.
GroceryAid Helpline: 08088 021 122 Visit: www.groceryaid.org.uk Follow us:
BEFORE YOU GO...
RETAIL RANDOMS eFOAM / TESCO / PPE
SONIC BOOM If you thought that local retailing was the only industry to be thriving during lockdown, you’d be wrong. If a press release from a West Midlands manufacturer of sound insulating foam is to be believed, the sonic foam industry is also filling its boots in the pandemic. The company, called eFoam, says sales of sound insulating products have increased by 240% under lockdown. The reasons offered by
the company for the sonic boom include noisy neighbours, Zoom calls and people working from home. Charlie Barrett of eFoam said: “Pre-pandemic, our acoustic foam was being purchased mainly by recording studios and musicians such as drummers, who were converting garages or spare rooms into practice studios to help insulate the noise. But now we are receiving enquiries from people saying they need something to insulate their home from noisy neighbours, as they haven’t slept properly in weeks.”
TESCO MAKES A BOOBOO As a very data-driven company, Tesco has made great use of its extensive Clubcard data – but with so much data to manage, mistakes can happen. A good example is a Tesco loyalty club customer who was less than impressed to receive a new card addressed to Mr Tit Wank. Apparently, a certain mister John Morton of Bordon in Hampshire assumed it was a prank but opened the letter it to find a genuine Clubcard bearing the name. Morton promptly got in touch with The Sun, as you do: “It left my wife and I very upset as we’re loyal customers. I don’t think we’ll be shopping with them in future.”
THE CLOUD FOR EVERY SILVER LINING
PPE is a touchy subject these days. Iffy insider dealings, friends of friends making fortunes from securing contracts to provide it, half of it being unfit for purpose. All of that fun stuff. But there’s another sinister side to PPE. Yes, PPE made it possible for us all to go outside, but one cloud to that particular silver lining is an environmental one: apparently an astonishing 53 million disposable face masks are sent to landfill every day in the UK. We’ve all seen the masks carelessly strewn across supermarket car parks and lying in the gutter, and new research from TradeWaste. co.uk suggests that the total number of masks discarded carelessly could be even higher than the landfill figure. A survey of 4,500 people found that only 10% of the 58.8 million masks at use on any given day in the UK are re-used. The other 90% are simply disposed of, either carefully or not. Now there’s a thought...
WEDNESDAY 25TH NOVEMBER 2020 / ISSUE 32 / SLRMAG.CO.UK / 35
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