The Week in Retail 58

Page 35

BEFORE YOU GO

RETAIL RANDOMS ADAPTABILITY / BRAKES / CUSTOMERS

The importance of adaptability in this fastchanging world Now we all know that retailers have had to be creative and adaptable to cope with the world being turned on its head over the last 12 months – but consumers have also proven themselves to be masters of adaptability too. Like this woman who is demonstrating admirable adaptability skills in the wake of the menthol ban. Having said that, there’s nothing admirable about mixing up ‘dual’ and ‘duel’.

Them’s the breaks It was inevitable, really. When your company is called Brakes, there’s come going to come a time when you find yourself as an internet meme as the result of a brake failure. Destiny has been fulfilled.

Customers. Don’t you just love ‘em? While we’re on the subject of cheap jokes and low quality internet memes, we thought go the whole hog and share this one too. Nothing gets your goat quite like a customer irately demanding to speak to the manager...

WEDNESDAY 2ND JUNE 2021 / ISSUE 58 / SLRMAG.CO.UK / 35


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