January 2020 Apartment News Magazine by Apartment Association of Orange County

Apartment News The Resources You Want — The Representation You Need — Since 1961

2020 AAOC President Frank Alvarez See Page 4

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In this issue California’s ‘Housing Crisis Act of 2019’—Will It Streamline Housing Development and Provide More Certainty?.......... 24 Tenant Protection Act of 2019—Just Cause Eviction and Rent Control [AB 1482]................................................ 28 Tim Gorman Reappointed to AAOC Board of Directors............ 44 Survive and Thrive with the New Rent Cap Norm................... 50

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Apartment News The Resources You Want — The Representation You Need — Since 1961

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VOL. LX

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January 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — To Protect and Serve

17 AAOC Trade Show & Conference

8 Executive Director’s Message — Resolutions for the New Year

19 2020 AAOC Golf Classic 36 Fair Housing Seminar 40 Introducing AAOC’s Multifamily Career Center

10 Sacramento Report — The Future of Housing: When Rental Owners & Politicians Work Together

42 Proposition 65 Handbook Update

14 Orange County Legislative Watch — Big Changes for the 2020 Elections in Orange County

45 AAOC Trade Show Boot Camp

16 Legal Corner

48 Welcome Home OC Workshop

20 Dear Maintenance Men

Features

38 Pulse on the Marketplace — New Year’s Considerations for Orange County Apartment Values

24 California’s ‘Housing Crisis Act of 2019’—Will It Streamline Housing Development and Provide More Certainty? By Susan K. Hori & Jennifer J. Lynch

52 The Benefits of AAOC Membership

28 Tenant Protection Act of 2019—Just Cause Eviction and Rent Control [AB 1482] By Stephen C. Duringer

54 PSC Corner — Redwood Mortgage/DryMaster 55 Product & Service Council’s Service Provider Directory

4 4 Tim Gorman Reappointed to AAOC Board of Directors

59 Product & Service Council’s Contact Index

50 Survive and Thrive with the New Rent Cap Norm

72 Advertisers’ Index — Category

By Tim Gorman

53 Welcome New Members

74 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

January 2020

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

JANUARY 1 - New Year’s Holiday Wednesday, Office Closed 14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Office 21 - General Membership Meeting Tuesday, 7:00–9:00 pm, NEW LOCATION — Courtyard by Marriott (8 MacArthur Place Santa Ana, CA 92707) (See Page 5) 30 - Welcome Home OC Informational Workshop Thursday, 10:00–11:30 am, AAOC Office (See Page 48)

FEBRUARY 6 - Trade Show Exhibitor Boot Camp Thursday, 9:00–11:00 am, AAOC Office (See Page 19) 11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Office 17 - President’s Day Holiday Monday, Office Closed 18 - General Membership Meeting Tuesday, 7:00–9:00 pm, Courtyard by Marriott 26 - Fair Housing Seminar Wednesday, 9:00 am–12:00 pm, AAOC Office (See Page 36) 27 - Multifamily Mingle Thursday, 5:30–8:00 pm, Location TBD

MARCH

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

17 - Board of Directors Meeting Tuesday, 6 pm, AAOC Office 25 - Trade Show Exhibitor Move-In Wednesday, 12– 6 pm, OC Fair & Event Center/ Office Closed 26 - 49th Annual Trade Show & Conference Thursday, 8:30 am–3 pm, OC Fair & Event Center/ Office Closed

Are you looking for a particular product or service? We can help!

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

Visit our Service Provider Directory beginning on page 55 for the resources you need!

January 2020

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Apartment News

PRESIDENT’S MESSAGE B y F rank A lvarez

To Protect and Serve

elcome to 2020, a new year that we know will present the rental-housing industry with it’s share of challenges as well as opportunities. The Apartment Association of Orange County (AAOC) has proudly protected and served countless thousands of rental property owners, operators, vendors, and other industry professionals since 1961. We have been very fortunate over these years to have had some of the best, brightest, and most-qualified individuals serve our association as members of the AAOC Board of Directors and as committee and board members at the state and national levels. Protecting private property rights and advocating on behalf of our industry has never been a job for the faint of heart, whether here locally, in Sacramento, or in Washington, D.C. The past presidents, board members, and executive directors of AAOC have

always taken a very thoughtful, measured and strategic approach as they have engaged lawmakers, government staff, advocates, and others on policy discussions of the issues that our industry holds dear. At times — and more often than not — they have also had to “take the gloves off ” in defense of our industry’s interests. It is through their leadership, dedication, and commitment to principle, that AAOC has contributed to the betterment of the rental-housing industry. To the men and women who have dedicated themselves in a completely altruistic manner and volunteered their time and talents to fight what seemed to be losing battles, only to somehow scrape up a win, we applaud you! Again, protecting our private property rights has never been easy or for the faint of heart. And in today’s politically charged environment, the challenges have never been more demanding and the stakes so high. The board members, staff, and individual members of our

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great AAOC who engage, are the backbone of our success. The tireless efforts of the AAOC staff combined with your membership contributions help to ensure that your association can work to protect your interests while also developing strategies for the future of our industry. We know there are big changes and challenges ahead, not the least of which involves the implementation of AB 1482 and dealing with the impact of statewide rent caps and just cause evictions. We will also have the “Rental Affordability Act” to contend with on the General Election ballot in November. This statewide ballot initiative poses an even greater threat to the California rental-housing industry than Proposition 10 did just two years ago. Our challenge is to defeat this initiative, as we did with Proposition 10, along with other destructive rental-housing policies that will undoubtedly be proposed this year. Rest assured, AAOC will rise to the occasion and confront these challenges head-on. That’s what we do! But we are going to need your help. AAOC is reaching out to our property owner and operator members, our Product & Service Council members, and our other industry partners to build our 2020 campaign war-chest. Every dollar we raise this year for our political action committees will not only help us defend our industry’s interests but also help elect individuals to local and state office who share our values. President’s Message — continued on page 6

Apartment News

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January 2020

General Membership Meeting Tuesday, January 21, 2020 • 7–9 p.m.

Legal Corner… Live! Sponsored by:

AAOC is pleased to welcome back Stephen C. Duringer, Esq. for his 10th Annual Legal Corner, Live! If you’ve read his monthly legal column in Apartment News magazine, attended his standing-room-only seminars at AAOC’s Trade Show & Conference, or retained his services for an unlawful detainer proceeding, you know that Stephen C. Duringer knows the law and is extremely effective in helping rental-property owners and operators navigate California’s increasingly treacherous legal waters. Join us, as he shares his knowledge and experience, and provides the latest legal information you need to know. Get “briefed” on: New Laws for 2020 Rent Cap & Just Cause Eviction: What you need to know Fair Housing Laws: What’s new and how to comply Eviction Law Changes: The stuff you’ve gotta know Emerging Issues Affecting the Rental-Housing Industry Tips and Strategies of the Pros Q&A: Bring your legal questions

New Location for 2020! Courtyard by Marriott 8 MacArthur Place Santa Ana, CA 92707

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Also, join us for the installation of the 2020 AAOC Board of Directors and the recognition of our Fall 2019 Certified Rental Housing Providers Education Program graduates. As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

January 2020

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Apartment News

President’s Message — continued from 4 generously provided us with their time Which brings me to the service part of my message. Over the many years, AAOC has benefited from the volunteer efforts of countless professionals who have helped educate and provide valuable programs and resources to our members. Many of our classes, seminars, and programs were created by our members, for our members, in service to the association. AAOC has been a critical partner in developing generations of rental-housing professionals who are now among the best in their respective roles in our industry. We have developed homegrown talent who now take the time to give back for the benefit of the association and its current and future members. The AAOC Education Committee, Legislative Committee, Membership Committee, and Product & Service Council Committee is comprised of volunteers who have consistently and

and talent. In turn, this has helped position AAOC as an industry leader at the forefront of many issues, as well as an association that is recognized and respected nationwide. Thank you to all who have and continue to serve and give of themselves so generously. Additionally, I want to acknowledge our executive director, David Cordero, who was named last month by the Orange County Register as one of the 100 most influential people in Orange County. For all that David has done for the association since returning less than a year ago — fostering new and deeper relationships in the community, providing industry leadership and representation in helping to end the county’s homelessness crisis, and starting to position AAOC for future growth, diversification in member programming and services, and an expanded presence in Orange County, we are very proud. The voice of AAOC is being heard

and its presence is being felt, here in Orange County, in Sacramento, and beyond. Your investment in the association through your membership dues, political action committee contributions, and participation in association activities are allowing AAOC to move forward in meaningful ways. We appreciate your support and we stand ready to serve. For more than 20 years, I have felt nothing but pride as a member and honor in having the opportunity to protect and serve AAOC, my fellow members, and the greater rental-housing industry. I am honored to now serve as your president, and I will continue to work on your behalf with great enthusiasm, vigor, and commitment. Thank you for the trust and confidence you have placed in me and for the friendship we have shared over these many years. Let’s work together and make it a successful and prosperous 2020! —Frank Alvarez

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Apartment News

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Resolutions for the New Year

ew Year’s Resolutions. Many of us make them but often don’t manage to keep them. So, if you haven’t yet made a resolution this year or you’re already looking to make a new one, might I suggest resolving to maximize your AAOC membership by attending more association meetings, classes and special events in 2020? It’s an easy resolution to keep and AAOC is offering plenty of opportunities this year. Start the year by putting these events on your calendar and you’re well on your way.

General Membership Meeting (January 21)

AAOC looks forward to kicking off the near year with it’s first General Membership Meeting on Tuesday, January 21 at 7 p.m. at our new meeting location — The Courtyard by Marriott in Santa Ana. In what is always a very well-attended meeting, Stephen C. Duringer will be back to present his 10th Annual Legal Corner, Live! program, featuring a briefing on the new laws affecting the rentalhousing industry, including the statewide Rent Cap and Just Cause Eviction law, changes in Fair Housing laws and how to comply, emerging legal issues, and the always valuable Q&A session. Additionally, we will install our 2020 AAOC Board of Directors, recognize our Fall 2019 Certified Rental Housing Provider (CRHP) education program graduates, and provide time before and after the meeting for networking with your fellow property owners, operators and industry suppliers.

Apartment News

AAOC Trade Show & Conference (March 26)

Mark your calendar for AAOC’s 49th Annual Trade Show & Conference — Rental Housing: Roaring into the 20s! on Thursday, March 26, from 8:30 a.m. to 3 p.m., at the OC Fair & Event Center in Costa Mesa. The AAOC Trade Show & Conference presents a day packed with educational, networking, and business development opportunities for property owners, operators, managers, and other industry professionals who are looking to maintain their competitive edge in the rental-housing market. Attend the seminars, meet the industry suppliers, and discover the latest products and services that can help make it happen.

Certified Rental Housing Provider (CRHP) Education Program (April 1 – June 10)

Rental property owners, operators and site managers who are looking to invest in their professional education and broaden their understanding of the rental-housing industry should enroll in AAOC’s Certified Rental Housing Provider Education Program. The 11-week class will meet on Wednesday mornings, from April 1 through June 10, at the AAOC Office in Santa Ana. Students who complete the course, including passing the comprehensive final exam and the property marketing analysis project, will earn their certification and some well-deserved industry recognition.

www.aaoc.com

January 2020

AAOC Golf Classic (May 15)

After a five-year hiatus, I am pleased to announce that the AAOC Golf Classic is coming back with a day of fun and friendly competition on the fairway, on Friday, May 15 at Strawberry Farms Golf Club in Irvine. Golfer registration and sponsorship sales are now open at www.AAOC.com. I am also pleased to announce that AAOC has selected as its charitable beneficiary for the event, Orange County United Way’s Welcome Home OC Network and the United to End Homelessness Initiative. As a partner in the United to End Homelessness Initiative, AAOC has been educating rental property owners and operators about how they can be part of the solution to Orange County’s homelessness crisis, by making rental units available to qualified individuals who possess federal housing vouchers but who have been unable to find vacant units within the housing authority payment standards. AAOC will be donating a portion of the proceeds from the golf classic to help the Welcome Home OC Program and United to End Homelessness Initiative in its mission to end homelessness in Orange County, in a humane and dignified way, by providing long-term housing with supportive care to those who need it the most. To find out additional ways that you can maximize your AAOC membership, visit www.AAOC.com and check out our Upcoming Events Calendar, keep reading Apartment News, and keep your eyes open for our member email blasts each month.

SAVE THE DATE Friday, May 15, 2020

Strawberry Farms Golf Club 11 Strawberry Farm Rd., Irvine Golfer Registration and Sponsorship Sales Begin Monday, January 6, 2020 www.AAOC.com A portion of the proceeds to benefit the Welcome Home OC Network and the United to End Homelessness Initiative, empowered by Orange County United Way.

For more information

(714) 245-9500•golf@aaoc.com•www.AAOC.com

January 2020

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Apartment News

SACRAMENTO REPORT B y R on K ingston

The Future of Housing: When Rental Owners & Politicians Work Together (Part 3 of a 3 Part Series)

ith hundreds of cities and counties across America trying to deal with a dearth of housing stock, public officials at all levels are getting involved. Whether these policymakers are in the early stages of debate or actually implementing changes, rental property owners are being painted as the villains. As long as that narrative continues, the one’s with the most to lose will continue to be left on the outside of the discussion; with minimal opportunity for feedback. California Strategic Advisors has written a 3-part series that examines the future

When rental owners attempt to work within the system, they can extract positive liabilities that protect them in the long-run.

of housing and provides viable solutions to ensure rental property owners are substantial players in the process. Part 3 examines how rental owners can ensure laws are implemented appropriately and assist with the nuances of policymaking. Leveraging one’s policymaking knowledge and experience in the Legislature requires more than sponsoring and introducing legislation. To be effective advocates that are considered subject matter experts it is important to also assist with the implementation of a bill; regardless of whether one supported or opposed in the onset. For the final edition in our “The Future of Housing” series we are taking a look at legislation that required rental property owner’s assistance at ensuring the bill was properly implemented. Often, Legislators are first and foremost concerned with getting their bill to the Governor’s office. This means that often bills are signed into law without regarding for the nuisances and specific consequences that could materialize

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January 2020

once implemented. As effective advocates, it is the job of lobbyists to follow up on these newly signed laws and make sure unintended consequences do not manifest. Working with the legislature can also ensure well-meaning laws are implemented in a way that protects the tenants. In 2010, the state implemented a law requiring carbon monoxide detectors in every rental unit.1 While a well-intentioned policy, the language did not adequately address battery operated alarms and failed to properly notice tenants or owners when a smoke alarm system is defective or no longer operational. Over the years, rental owners also noticed that the beeping caused tenants to uninstall the detector. These life-threatening issues were corrected by the advocacy of rental owners, pushing for language that ensured tenants would actually be safe when a smoke detector was installed and operable.2 Four years after SB 1394 was passed, new language was added that required “a place on the device where the date of installation can be written, incorporate a hush feature, incorporate an end-of-life feature that provides 1 Stivers, M. (2009, April 17). Senate Bill 183 — Senate Transportation & Housing Committee Analysis. Retrieved from http://www.leginfo.ca.gov/pub/09-10/bill/sen/ sb_0151-0200/sb_183_cfa_20090417_ 092537_sen_comm.html 2 Dinmore, A. (2013, April 18). Senate Bill 745 — Transportation & Housing Committee Analysis. Retrieved from http://www.leginfo. ca.gov/pub/13-14/bill/sen/sb_0701-0750/sb_ 745_cfa_20130418_124633_sen_comm.html

notice that the device needs to be replaced, and, if battery operated, contain a non-replaceable, non-removable battery that is capable of powering the smoke alarm for a minimum of 10 years.” Fire Marshalls opposed the bill because they claimed the technology did not exist, but by making it law it forced smoke detector companies to research and develop it.3 Those policies probably saved thousands of lives, and it was due to rental owners involvement in shaping the law. The policy has also financially benefitted owners by decreasing insurance costs and protecting the property from renters with a smoking habit.4 While sometimes these policies can be intrusive, they can also allow property owners to benefit by removing 3 Id. 4 Team, Q. R. F. S. (2013, May 7). Fire Sprinklers Pay for Themselves Through Homeowners Insurance Discounts. Retrieved from https://www.qrfs.com/blog/17-firesprinklers-pay-for-themselves-through-homeowners-insurance-discounts/

The policy has also financially benefitted owners by decreasing insurance costs and protecting the property from renters with a smoking habit. some of the inherent liabilities that often plague renting to tenants. These benefits are not always direct, but they nevertheless can exist. For example, California Civil Code Sections 1929 —1941 requires a rental unit to be habitable; mandating basic requirements like maintaining plumbing, working heaters, and proper electrical lighting compliant with laws at the time of installation.5 These policies can also have a tendency to be less reasonable and onerous; for example, sufficient number of garbage receptacles or dead 5 Hiring of Real Property. California Civil Code 1929-1949 (2013).

January 2020

bolts on all swinging entry doors in mobile homes.6 While dead bolts can seem ridiculous in some instances, there are also positive examples that end up benefiting the owner. Take the example of maintained plumbing, such a policy can benefit the owner on the backend by increasing the overall property value. Or consider the need for roofing. Replacing one’s roof can be quite expensive, but the owner can still recoup their losses vis-a-vis a tax deduction when the property is sold, and also from the increased value on the market.7 Some studies suggest the return on investment for a new roof Sacramento — continued on page 12 6 Stimmel, Stimmel, & Smith. (2018). Landlord Obligations for Habitable Premises — The Basic California Law. Retrieved from https://www. stimmel-law.com/en/articles/landlord-obligations-habitable-premises-basic-california-law 7 Kane, C. (2012, August 17). Home Improvements That Add the Most Value. Retrieved from https://www.cnbc.com/ id/48692031

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Apartment News

Sacramento — continued from 11 may only be 75%, but that is certainly better than nothing. When rental owners attempt to work within the system, they can extract positive liabilities that protect them in the long run. When many of these habitability requirements were being legislated, owners made sure to work with Legislators on the process and were able to shift some legal duties onto the tenant. Instead of simply opposing

these policies, they sought to ensure the new laws came with a proverbial carrot and stick. These “affirmative obligations” were put into place with the understanding that the owner is making large changes to provide a habitable space and that they should not be blamed if something goes awry without their knowledge. The duty to warn of damages specifically places the onus on the tenant to communicate when a repair is needed or risk becoming personally liable. While the issue may be some-

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thing that has nothing to do with the tenant’s own conduct, the duty ensures that the rental owner is not forced to pay for costs once a premise goes beyond normal repair needs.8 For example, Civil Code § 1941.2 (a)(3) specifically requires the tenant “to properly use and operate all electrical, gas and plumbing fixtures and keep them as clean and sanitary as their condition permits.” This provides a safety valve for rental owners paying the upfront costs to make the property habitable while guaranteeing a tenant who misuses or abuses the premises will not be able to move on and leave the owner with the full costs. Furthermore, security deposits have been established to make sure the tenant cannot destroy a premise and then claim they are broke.9 While the deposit does not cover everything, one can only imagine the insurance costs without such a provision! Being able to capitalize on problematic legislation and maintain one’s credibility requires comprehensive knowledge of the issue and years, if not decades, of experience. As this series has demonstrated, rental owners are having a hard time having their voice taken seriously because their image is constantly attacked by the media, legislative turnover creates short-term memories, and it has been awhile since we were the advocates introducing protenant legislation. Fortunately, all these issues can be addressed by taking a concerted and thoughtful approach to our interactions with policymakers.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500 8 Housing, C. D. of fair. Landlord-Tenant Law. Retrieved from https://students.ucsd. edu/_files/sls/handbook/SLSHandbookLandlordTenant1.pdf 9 Courts, C. Security Deposits. Retrieved from https://www.courts.ca.gov/1049.htm

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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

Big Changes for the 2020 Elections in Orange County

he 2020 election year will be different than any election we have seen previously in Orange County. The California Primary Election has been moved permanently to the first Tuesday in March, which will be March 3 this year. We still have the “top-two” candidate system in the Primary Election. The top two federal and state candidates who receive the most votes, regardless of political party, will be the two candidates on the ballot

going into the November 3, 2020 General Election. No longer do political parties nominate their own candidates. There is the possibility in some districts in Orange County that we could see two candidates from the same party on the November ballot. Per State Law, all city elections have been moved to the November General Election. And with 2020 being a Presidential Election Year, we could see all sorts of surprises at the polls. These

election years have historically had a higher voter turnout than other election years and 2020 will be a much-watched election on the national level. Coupled with a higher presidential year voter turnout will be the new Orange County election system. Every registered voter in Orange County will receive an “Absentee” Vote-By-Mail Ballot in the mail. Orange County voters will have the option of either returning their ballot by mail or voting in-person at any of

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January 2020

the 200 Vote Centers throughout the county. There will no longer be neighborhood precinct polling places in garages, schools or churches in Orange County. The Vote Centers will be open for 11 days. That means that instead of one Election Day, there will be 11 days to vote in-person. In addition to the Vote Centers, there also will be Ballot Dropoff locations throughout Orange County. On top of these changes, there will also be a same-day voter registration system throughout California. Eligible voters will be able to register the same day they vote at any of the Vote Centers. All of this is very new, and nobody has a clear idea of how it will affect voter turnout or how it will affect the way the candidates will campaign for office. The traditional get-out-the-vote techniques will need to be updated for the political parties as well as the candidates in 2020. To try to prevent vote fraud, the Vote Centers will require voters to check in electronically and their individual voter data can be viewed by the voter and the staff of the Orange County Registrar of Voters. Any discrepancies can be corrected before the voter casts his or her ballot. Worth noting is that the State of California does not allow Vote Center staff to check identification (ID) before giving a ballot to the voter. California is one of 13 states that does not require an ID to vote, while there are 17 states that require a photo ID and the remaining states require a non-photo ID before voting. In California, you need a Real ID drivers license to board a plane, but you don’t need to show any identification to vote. AAOC will be monitoring very closely this year the issues and candidates leading up to Orange County’s state and local elections in November. Our Political Action Committee will also be actively supporting candidates for office who uphold private property rights, free enterprise and responsible regulation of the rental housing industry. Continue reading this column each month for policy and election-related updates.

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5/28/19 Apartment News

8:37 AM

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I understand that AB 1482 does not cover all rental housing. Can you explain which properties are not covered by the new law?

after September 1, 2019 that is more protective than these provisions.

The new law will not apply to residential real property that is alienable separate from the title to any other dwelling unit, i.e. single-family residences, townhomes and condominiums, provided both of the following apply: 1) The owner is not: (i) a real estate investment trust as defined by Section 856 of the Internal Revenue Code, (ii) a corporation, or (iii) a limited liability company in which a member is a corporation; and 2) The tenants have been provided written notice that the residential property is exempt using the methods and language included in the new law. Further, the new law will not apply to Owner occupied duplexes and owneroccupied single-family residences with ADUs, Housing restricted by deed with respect to affordable housing for persons or families of very low, low, or moderate income as defined, Transient and Tourist hotels, School Dormitories, Housing accommodations in a nonprofit hospital, religious facility, extended care, elderly or adult residential facility as defined, Housing that has been issued a certificate of occupancy within the last 15 years. The new law does not apply to residential real property that is subject to a local ordinance requiring just cause for termination adopted on or before September 1, 2019, or to residential real property subject to a local ordinance requiring just cause for termination adopted or amended

How will I know what the rent increase limitations will be with this new law?

Apartment News

Your apartment association will provide that information to you, making sense out of these crazy new laws is one of the many great values to your membership. Effective January 1, 2020, annual gross rent increases will be limited to five (5) percent plus the regional Consumer Price Index (CPI) where the residential real property is located or ten (10) percent whichever is less, of the lowest gross rental rate charged for that dwelling or unit at any time during the 12 months prior to the effective date of the increase. In determining the lowest gross rental amount, any rent discounts, incentives, concessions or credits offered by the owner and accepted by the tenant shall be excluded. CPI means the percentage change from April 1 of the prior year to April 1 of the current year in the regional CPI Index as published by the US Bureau of Labor Statistics (BLS. gov), or by the Department of Industrial Relations (DIR.ca.gov) if the regional index is unavailable on BLS.gov. [The current allowable rent increase is 5% plus the CPI of 3.3384%, a total of 8.3384% for the LA, Long Beach, Anaheim region; 7.7989% for the Riverside, San Bernardino, Ontario region; 7.2062% for the San Diego, Carlsbad region; or 8.3424% if your region is not listed on BLS.gov.]. If

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January 2020

gross rent was increased on or after March 15, 2019 but prior to January 1, 2020, the increase cannot exceed five (5) percent plus your regional CPI or 10 percent, whichever is less. If the gross rent increase exceeded the allowable amount, the gross rent effective January 1, 2020 will be calculated based on the lowest gross rental amount plus the allowable increase as of March 15, 2019. Although the rental rate may adjust downward on January 1, 2020, the owner is not required to return or credit the tenant for the excess that was due prior to January 1, 2020. If gross rent was increased between March 15, 2019 but prior to January 1, 2020, in an amount less than the allowable increase, rent may be increased within 12 months of March 15, 2019 up to the allowable amount. What is a Just Cause eviction? And what is the difference between At Fault Just Cause, and No Fault Just Cause?

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Legal Q&A — continued from 16 able. A three-day notice to terminate the tenancy may then be served; Maintaining, committing or permitting a nuisance; Committing waste; Refusal to execute a written extension or renewal of a lease that terminated on or after January 1, 2020 for an additional term of similar duration with similar provisions; Criminal activity on the rental property, including the common areas; Criminal activity or threat on or off the property directed at the owner or the owner’s agent; Assigning or subletting the premises in violation of the lease; Tenant’s refusal to allow entry to the premises as authorized by law; Using the premises for an unlawful purpose as described by law; Employee, agent or licensee’s failure to vacate the premises following termination of employment; Tenant’s failure to vacate the premises after tenant’s delivery of notice of the tenant’s intention to vacate the premises. Relocation Assistance:

When terminating based on At Fault Just Cause, the tenant is not entitled to receive relocation assistance. No Fault Just Cause includes the following: Intent to occupy the premises by the owner or certain defined relatives. [provided lease entered on or after July 1, 2020 includes specific language]; Withdrawal of the property from the rental market; Government Agency or Court Order, or local ordinance requiring the property to be vacated (relocation assistance not required if Order issued due to tenant fault); Owner intends to demolish or “substantially remodel” (as defined) the rental property. Relocation Assistance: When terminating based on No Fault Just Cause, the tenant is entitled to receive the equivalent of one (1) month’s rent through either a direct payment or a waiver of the last month’s rent. Note: The tenant is not entitled to retain the relocation assistance if the tenant fails to timely move out. The owner can recover these damages in an unlawful

detainer complaint. What should I be doing now to prepare for the new law?

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Apartment News

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I have an opportunity to buy a small power snake for cleaning out kitchen and bathroom drains. At the rate my tenants block their drains, it should pay for itself in no time! Is this a good idea? Dale

Dear Dale,

We understand that almost any reason is a good reason to buy a power tool! However, most bathroom and kitchen drains can be cleared with a three-foot hand snake. The tub or shower will typically have a hair stoppage just past the tub shoe and the bathroom sink will have a toothpaste and hair stoppage in the trap before the wall. The kitchen sink will typically be stopped on the garbage disposal side because of improper usage of the disposer. If both sides of the kitchen sink are blocked, then it may be necessary to use the power snake. Power snakes can be very dangerous. Most operate with a ¼ to ½ horse motor, which packs quite a punch, especially if your finger or arm gets caught! If you buy a power snake, we highly recommend that you get some training on your machine. Power drain cleaning is very much an “art” when done well. Knowing the difference between hitting and clearing the stoppage and when the snake is snagged, comes with experience. A broken snake cable in your drain system will be far more expensive than simply calling an experienced plumber when needed. Another

Apartment News

thought is most kitchen stoppages are caused by grease. Your snake will only temporarily clear the stoppage. Getting a company to “Hydro-Jet” your drains once a year may help cure your chronic grease stoppages. We recommend doing a mainline drain maintenance just before the holidays each year.

Dear Maintenance Men:

I have a parking area at my building with concrete bumper stoppers. The problem is that when the cars touch the stopper, they move. How do I attach them to the parking lot? Bill

Dear Bill,

If you have an asphalt parking lot, it is quite easy. Most concrete bumper stoppers have two holes that go through from top to bottom. These holes are just the right size to fit a piece of half inch rebar rod. Pick up two, 12-to-18 inch pieces of rebar for each stopper. Place the rebar through the holes in the stopper and then use a sledgehammer to pound the rebar into the asphalt. If your parking area is concrete, use a hammer drill, with a ½ inch concrete bit, to drill a hole in the concrete. Use your existing parking bumper as a guide. Either drill down through the holes in the bumper stop to the concrete below or use powdered chalk, poured down through the bumper stop’s holes, to mark the concrete. Then drill all the way through the concrete until you hit dirt. Hammer your rebar into the bumper and concrete. If the fit is loose,

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January 2020

pour some concrete into the parking lot holes and then insert the rods.

Dear Maintenance Men,

I’m about to start a rehab project in one of my units. Can you give me some tips on drywall repairs? The previous residents were very hard on the walls and I want to learn how to do the repairs. Thanks. Benjamin

Dear Benjamin:

If there are holes in the drywall, you can use mesh drywall patches (available at any hardware store) and drywall mud to do the rough repair. If the holes are larger than six inches in diameter, cut the damaged area out. Cut out enough material to reach a stud on either side of the repair. Typically, a square hole is best. Cut a new piece of drywall and nail or screw it into place using the exposed stud on either side. After completing the rough drywall repairs, comes the finish work. Use wallboard joint compound and joint tape on all seams, nail or screw holes, and corners. Joint compound can be found at any hardware store and comes in ready mixed quart, gallon, and fivegallon buckets. Plan on applying three coats of compound material letting it dry between coats. When doing repairs to joints or cracks, be sure to use wallboard tape to reinforce the joint. The tape comes in paper or fiberglass and will ensure the joint will not crack in Maintenance Men — continued on page 22

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Apartment News

Maintenance Men — continued from 20 the future. Using a 10" taping knife, apply a thin layer of joint compound. Immediately press the joint tape into the compound and use a four-inch taping knife to smooth out the tape and let dry. Again, using your 10" knife, apply another layer of joint compound over the tape and let dry. Finally, apply the finish layer of compound and let dry. Use sandpaper or a wet sanding sponge

and sand the joint until it is smooth. After all is dry, texture to match the surrounding walls. We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email it to: DearMaintenanceMen@gmail.com

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board members of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

Legal Q&A — continued from 18 own residential rental property, you should use the rental agreements provided by your housing association or provide written notice, using your association’s revised forms, as required by the new law by July 1, 2020. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www. DuringerLaw.com for more information.

Apartment News

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January 2020

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Apartment News

California’s ‘Housing Crisis Act of 2019’—Will It Streamline Housing Development and Provide More Certainty?

hy it matters: SB 330, signed into law on October 9, 2019, and effective January 1, 2020, substantially limits the ability of municipalities to disapprove housing projects, condition housing projects to reduce density, or levy excessive standards on housing projects that raise costs and extend the permitting process. This is part of a continuing effort by the Legislature to encourage housing development in California by limiting a local agency’s discretion where proposed projects are already consistent with General Plan and zoning standards. Facts: SB 330 inserts and amends several different sections of the California Government Code to streamline housing development for projects that meet specified criteria. (See Govt. Code sections 65589.5, 65905.5, 65913.10, 65940, 65941.1, 65943, 65950, 66300, 66301.) These new and amended statutes limit a local agency’s ability to disapprove housing projects or otherwise condition housing projects in a manner that reduces density or makes housing infeasible. Different restrictions apply to projects proposing affordable units than market rate units; but in both cases, agencies must make very narrow written findings in order to disapprove a project that is consistent with General Plan and zoning standards. SB 330 also limits the number of hearings and meetings that a local agency can hold in connection with certain housing development projects, and it shortens permissible timelines within which an

Apartment News

agency must take action on a housing development application. Specifically, the streamlining provisions of SB 330 include: • Where a proposed housing project complies with the applicable objective General Plan and zoning standards, local agencies may hold no more than five public meetings or hearings in connection with the project’s approval (Govt. Code § 65905.5(a)). • Local agencies must determine whether the site of a proposed housing development project is a historic site at the time the application is deemed complete, and this determination must remain valid during the pendency of the project (Govt. Code § 65913.10(a)). • Local agencies may not disapprove a proposed housing development project when the project complies with applicable General Plan, zoning and subdivision standards, unless the agency can find that the project would have a specific, adverse impact on the public health or safety and there is no feasible method to mitigate or avoid that impact without disapproval (Govt. Code § 65589.5(j)(1)). • Local agencies must approve or disapprove housing development projects within 90 days from the date of certification of the project’s environmental impact report, and

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January 2020

BY SUSAN K. HORI & JENNIFER J. LYNCH, MANATT, PHELPS & PHILLIPS, LLP

within 60 days for certain affordable housing projects (Govt. Code § 65950(a)). SB 330 also sets up a “preliminary application” process. Under this new and mandatory process, when a developer submits a preliminary application that includes a finite and set list of contents, the local policies, ordinances and standards applicable to the project are frozen in place. A development can only be held to those requirements in effect at the time the preliminary application is deemed complete, and, under the new statutory scheme, agencies have very limited discretion to deny a preliminary application’s completeness. The new legislation not only limits a local agency’s ability to disapprove certain qualifying housing projects, but also severely limits a municipality’s ability to redesignate land where housing is currently a permitted use. Specifically, where housing is currently an allowable use, SB 330 prohibits cities and counties from changing the General Plan, specific plan or zoning designation in a manner that either reduces the allowable residential density or prohibits residential use altogether. The only exception is where the local agency concurrently amends the designation or standards applicable to property elsewhere in the jurisdiction to replace any lost housing capacity.

Housing Crisis — continued on page 26

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permit residential use, the local agency would be prohibited from approving that redesignation unless it concurrently amends its General Plan or zoning code to allow residential use, or increase the permitted residential density, elsewhere in the jurisdiction.

Housing Crisis — continued from 24 Practice Pointers • Residential and mixed use developers may see a direct reduction in permitting time lines, costs and uncertainty at the local level as a result of SB 330’s new and amended provisions, at least for projects that are already consistent with local General Plan and zoning standards. • Commercial and industrial developers seeking to build on land currently designated for residential uses may see an increase in costs and permitting timelines. SB 330 prohibits land use designation changes that remove the ability to develop housing, or reduce the maximum residential density, on a parcel-by-parcel basis. As a result, if a nonresidential project requires a redesignation of residential or mixed use land to a commercial or industrial designation that does not

Apartment News

About the Authors: Susan Hori is the administrative partner of Manatt’s Orange County office and is a member of the firm’s land use practice. She has also served on the firm’s Board of Directors. Her practice focuses on obtaining land use development entitlements for landowners and developers, including local land use approvals, California Environmental Quality Act (CEQA) compliance, and state and federal regulatory agency permits for real estate development projects. The hallmark of Susan’s practice is her track record of success in navigating the complex process of multiagency permits and approvals. Her clients include landowners, financial institutions, developers and builders in the residential, retail, hotel/resort, and commercial and industrial development industries. Prior to entering private practice, Susan clerked for the

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January 2020

Alaska Supreme Court and served as an attorney with the Solicitor’s Office in the Department of the Interior in Washington, D.C., where she represented the U.S. Fish and Wildlife Service. Jennifer Lynch is a land use associate at Manatt’s Orange County office. She counsels and defends both public agencies and private developers regarding complex state and federal environmental and land use laws, with a special emphasis on the California Environmental Quality Act (CEQA), the California Coastal Act and the National Environmental Policy Act. Before joining Manatt, Jennifer worked as an attorney in the environmental and natural resources practice group of a national law firm. Prior to her law career, she worked for several years as a land use planning consultant, drafting environmental documents, specific plans and various other land use entitlement documents in compliance with CEQA and other state and federal laws.

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Apartment News

Tenant Protection Act of 2019—Just Cause Eviction and Rent Control [AB 1482]

alienable separate from the title to any other dwelling unit, i.e. singlefamily residences, townhomes and condominiums, provided both of the following apply:

ith few exceptions, the recent passage of AB 1482 will change how we do business. Signed by Governor Newsom on October 8, 2019, the new law requires just cause prior to termination of tenancies and imposes statewide rent control.

— The owner is not: (i) a real estate investment trust as defined by Section 856 of the Internal Revenue Code, (ii) a corporation, or (iii) a limited liability company inwhich a member is a corporation; and

Which properties are covered by the new law?

The new law will apply to all California residential real property, except: • The new law does not apply to residential real property that is subject to a local ordinance requiring just cause for termination adopted on or before September 1, 2019, or to residential real property subject to a local ordinance requiring just cause for termination adopted or amended after September 1, 2019 that is more protective than these provisions. • Residential real property that is

— The tenants have been provided written notice that the residential property is exempt using the methods and language included in the new law. • Owner occupied duplexes and owner-occupied single-family residences with ADUs. • Housing restricted by deed with respect to affordable housing for persons or families of very low, low, or moderate income as defined. • Transient and Tourist hotels. • School Dormitories. • Housing accommodations in a non-profit hospital, religious facility, extended care, elderly or adult residential facility as defined. • Housing that has been issued a certificate of occupancy within the last 15 years.

BY STEPHEN C. DURINGER, ESQ.

I. Just Cause Eviction

After a tenant has resided in the rental unit for one year, or two years if any additional adults are added, unless exempt, terminations of tenancies require “Just Cause.” There are two types of Just Cause, 1) At Fault Just Cause, and 2) No Fault Just Cause. At Fault Just Cause includes the following: • Default in the payment of rent, or a breach of a material term of the lease, after being issued a notice to correct the violation if the breach is curable. A three-day notice to terminate the tenancy may then be served; • Maintaining, committing or permitting a nuisance; • Committing waste; • Refusal to execute a written extension or renewal of a lease that terminated on or after January 1, 2020 for an additional term of similar duration with similar provisions; • Criminal activity on the rental property, including the common areas; • Criminal activity or threat on or off the property directed at the owner or the owner’s agent; • Assigning or subletting the premises in violation of the lease; Eviction — continued on page 30

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January 2020

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Eviction — continued from 28 • Tenant’s refusal to allow entry to the premises as authorized by law; • Using the premises for an unlawful purpose as described by law; • Employee, agent or licensee’s failure to vacate the premises following termination of employment; • Tenant’s failure to vacate the premises after tenant’s delivery of notice of the tenant’s intention to vacate the premises. Relocation Assistance: When terminating based on At Fault Just Cause, the tenant is not entitled to receive relocation assistance. No Fault Just Cause includes the following: • Intent to occupy the premises by the owner or certain defined relatives. [provided lease entered on or after

July 1, 2020 includes specific language];

II. Rent Control

• Withdrawal of the property from the rental market; • Government Agency or Court Order, or local ordinance requiring the property to be vacated (relocation assistance not required if Order issued due to tenant fault) • Owner intends to demolish or “substantially remodel” (as defined) the rental property. Relocation Assistance: When terminating based on No Fault Just Cause, the tenant is entitled to receive the equivalent of one (1) month’s rent through either a direct payment or a waiver of the last month’s rent. Note: The tenant is not entitled to retain the relocation assistance if the tenant fails to timely move out. The owner can recover these damages in an unlawful detainer complaint.

Effective January 1, 2020, annual gross rent increases will be limited to five (5) percent plus the regional Consumer Price Index (CPI) where the residential real property is located or ten (10) percent whichever is less, of the lowest gross rental rate charged for that dwelling or unit at any time during the 12 months prior to the effective date of the increase. In determining the lowest gross rental amount, any rent discounts, incentives, concessions or credits offered by the owner and accepted by the tenant shall be excluded. CPI means the percentage change from April 1 of the prior year to April 1 of the current year in the regional CPI Index as published by the US Bureau of Labor Statistics (BLS.gov), or by the Department of Industrial Relations (DIR.ca.gov) if the regional index is unavailable on BLS.gov. [The current allowable rent increase is 5% plus the Eviction — continued on page 32

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January 2020

Eviction — continued from 30 CPI of 3.3384%, a total of 8.3384% for the LA, Long Beach, Anaheim region; 7.7989% for the Riverside, San Bernardino, Ontario region; 7.2062% for the San Diego, Carlsbad region; or 8.3424% if your region is not listed on BLS.gov.]. If gross rent was increased on or after March 15, 2019 but prior to January 1, 2020, the increase cannot exceed five (5)percent plus your regional CPI or 10

percent, whichever is less. If the gross rent increase exceeded the allowable amount, the gross rent effective January 1, 2020 will be calculated based on the lowest gross rental amount plus the allowable increaseasof March 15, 2019. Although the rental rate may adjust downward on January 1, 2020, the owner is not required to return or credit the tenant for the excess that was due prior to January 1, 2020. If gross rent was increased between March 15, 2019 but prior to January 1,

2020, in an amount less than the allowable increase, rent may be increased within 12 months of March 15, 2019 up to the allowable amount.

Additional Information:

Vacancy Decontrol (Costa Hawkins) is unaffected. Upon the unit becoming vacant, either after eviction or voluntary move out, the rent can be adjusted to market without restrictions. AB 1482 does not change existinglaw. AB 1482 sunsets (is no longer effective) as of January 1, 2030.

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If you have issued a notice of change of terms increasing the rent that resulted or will result in a new rental rate as of January 1, 2020 that exceeds the allowable percentage increase as stated above, then you should provide notice to your residents that effective January 1, 2020, the new rental rate will be reduced to the maximum allowable rental rate. i.e. if your rent on March 15, 2019 was $1,000.00 and you increased it since to $1,250.00, your maximum allowable rental rate on January 1, 2020 would be $1,083.38 if your property is in the LA, Long Beach, Anaheim region. You should notify your resident that the rent due on January 1, 2020 will be $1,083.38. If you own residential rental property, you should use the rental agreements provided by your housing association (currently being revised) or provide written notice, using your association’s revised forms, as required by the new law by July 1, 2020. For your tenancies that existed prior to July 1, 2020, the notice may, but is not required to be in the lease agreement. For tenancies commenced on or renewed after July 1, 2020, the notice must be contained in the lease agreement. The required notices are as follows:

If your property is exempt:

“This property is not subject to the rent limits imposed by Section 1947.12 Eviction — continued on page 34

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Eviction — continued from 32 of the Civil Code and is not subject to the just cause requirements of Section 1946.2 of the Civil Code. This property meets the requirements of Sections 1947.12(d)(5) and 1946.2(e)(8) of the Civil Code and the owner is not any of the following: (1) a real estate investment trust as defined by Section 856 of the Internal Revenue Code; (2) a corporation; or (3) a limited liability company in which at least one member is a corporation.”

If your property is non-exempt:

“California law limits the amount of your rent can be increased. See Section 1947.12 of the Civil Code for more information. California law also provides that after all of the tenants have continuously and lawfully occupied the property for 12 months or more or at least one of the tenants has continuously and lawfully occupied the property for 24 months or more, a landlord must

provide a statement of cause in any notice to terminate a tenancy. See Section 1946.2 of the Civil Code for more information.” The statutory language should be in 12-point font in notices and lease agreement documents.

Conclusion

This legislation will not create a single additional housing unit here in California. It will do absolutely nothing to increase the housing supply in California. AB 1482 is poorly drafted, confusing, vague and ambiguous, mis-references statutes, and is overly complicated. In short, a tenant lawyer’s dream. It will certainly be applied inconsistently by the courts, and will empower and enable tenant activists with another tool to burden and abuse housing providers. Housing Providers are not the problem. We don’t need any more interference as we struggle with our many existing challenges in providing housing to the residents of California. Legislation is reactive. Our legislators

respond to angry letters and phone calls from constituents by crafting legislation, some good, most not. Let’s not give our legislators any reason to ‘help’ us further. Knee jerk termination notices or maximum allowable rent increases are not the appropriate response. Thorough Tenant Screening is critical, get to know your prospective residents, before they become your problems. Actively manage, use current association tenancy forms, update regularly as required, improve your documentation of activity during the tenancy. AB 1482 provides certain challenges and hurdles and will change how we do business however it also provides opportunities that did not exist previously. Don’t panic, we’ll be just fine. This article is presented in a general nature to address this recently passed legislation. Specific inquiries regarding a specific situation should be addressed to your attorney. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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Are You Playing Fair? Learn the value of complying with Fair Housing laws! This seminar will provide current, comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits. Topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities, families with children, support animals, and more! n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers Instructor: Fair Housing Council of Orange County Date:

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Apartment News

Pulse on the

A Quarterly Review of Key Financial

3rd Quarter 2019 Update Apartment Data

Orange County

USA

3rd Qtr 2017

3rd Qtr 2018

3rd Qtr 2019

3rd Qtr 2017

3rd Qtr 2018

3rd Qtr 2019

2,935

3,427

3,375

$509 Million

$310 Million

$234 Million

$42.3 Billion

$49.8 Billion

$44.3 Billion

• Actual Average Cap Rate

4.20

4.04

4.49

5.85

5.70

5.60

• Average Gross Rent Multiplier

14.47

17.16

15.10

14.28

14.04

13.52

• Price per Square Foot

$325.95

$380.61

$321.89

$149.96

$168.63

$166.28

• Price Per Unit

$378,626

$335,912

$236,173

$149,741

$167,736

$166,458

$2,005

$2,073

$2,147

$1,297

$1,354

$1,416

Annual Effective Rent Growth

3.5%

2.3%

2.9%

2.8%

2.9%

3.0%

Concession Percentage

1.8%

2.7%

2.8%

3.0%

3.2%

Average Occupancy Rate

96.2%

96.7%

95.3%

95.8%

96.3%

Total Apartment Sales Transactions Total Sales Volume

Average Rent Level

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,304

$4,426

$4,883

$3,933

$4,132

$4,262

485

443

524

9,800

10,900

5,814

3,020

5,858

100,000

98,900

122,500

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

3.1%

3.9%

2.2%

2.3%

1.7%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

4.4%

4.2%

3.7%

3.5%

Source: U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

Apartment News

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January 2020

Marketplace

Data for the Apartment Investor

New Year’s Considerations for Orange County Apartment Values

ill 2020 bring yet another year of generous returns to OC apartment investors? Apartment owners have been on quite a run in the post ‘08–‘09 Great Recession era. After the traction restoring years of 2010 through 2012 where markets stabilized, it’s essentially been pedal to the metal for multifamily values since. However, we enter 2020 with some serious concerns: • Cap rates are off their lows; • Gross rent multipliers are off their highs; • Statewide rent control legislation (AB 1482) is in full effect; • There is ongoing talk of a “split roll” for property taxes that could, at some point, mean that apartments would lose Proposition 13 protections against property tax increases;

What say cap rates?

OC experienced a 4.49 cap rate in Q3 2019 on 5+ unit apartments sales per CoStar’s findings (see adjacent chart). Now, by historical standards, a 4.49 county average cap rate for apartment buildings is indicative of strong value. For context, ten years ago in Q3 2009, the OC cap rate was 6.93 cap. Remember, higher cap rates decrease income property values, while lower cap rates increase values. Thus, the ten year 244 basis point decline in cap rate — 6.93 then, 4.49 now — explains how $5 million apartment

BY NICK LIEBERMAN

buildings in 2009 have become $10 million buildings in the current market environment, and $750k 4-plexes ten years ago are fetching $1.6 million today (and even more in coastal areas). But, here’s the somewhat sobering note: cap rates have gone higher in third quarter 2019 at 4.49 compared to Q3 2018 (4.04) and Q3 2017 (4.20). Again, a rising cap rate means decreasing value for a property’s NOI.

Gross Rent Multiplier message

Many rental housing investors use GRM as a value metric (among others) to quickly size up property value. Orange County’s GRM was 15.10 in Q3 2019. Again, comparing to ten years ago — the GRM was 11.15 in Q3 2009 — today’s 15.10 GRM is a huge upgrade to apartment values. But a red flag may need to be recognized here in that all four quarters of 2018 had GRMs of 16.11 or higher, while the first three quarters of 2019 reflect a much lower average GRM of about 14.84, perhaps suggesting to some that OC apartment values may have crested in 2018.

Political component

On the legislative front, statewide rent control is now a fact of life in California, which obliges investors to add that element into the bundle of factors they assess in determining an apartment’s value. But, because AB 1482 establishes the annual rent increase maximum at five percentage January 2020

points over regional CPI (per the adjacent chart, Q3 2019 OC CPI was 3%), an annual county rent cap in the range of 8% appears to apply for the moment (the cap will change periodically with adjustments in CPI). In reality, an 8% rent cap is NOT particularly intimidating and thus will likely have minimal impact on value on properties where rents are already at or near market levels. The possibility of a split tax roll negatively impacting rental housing statewide evokes worries, particularly to longtime owners with assessed values well below current market. However, though the split roll has been talked about for years, there’s nothing really tangible to assess yet and it’s not being factored into apartment cash flow pro formas or apartment appraisals at present. Therefore, it is not thought to be having any true influence on current sales negotiations.

The upshot

I just don’t see that any of the matters reviewed above add up to enough to meaningfully disturb apartment values. There is simply no compelling evidence of any signficant threat to OC multifamily cash flows. And cash flow is ultimately what counts. Sure, if interest rates were to spike that would cut into real estate values, but virtually no one is forecasting that eventuality at this juncture. 2020 may not be a blockbuster year

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Pulse — continued on page 44

Apartment News

Introducing AAOC’s Multifamily Career Center A New Online Service for Multifamily Industry Employers and Job Seekers AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industryspecific job openings to current and prospective industry talent. Employers can post job openings, view resumes, and pre-screen candidates. Job seekers can search job openings, create alerts, post resumes, and apply online. The AAOC Multifamily Career Center features: Relevant, industry-specific job postings that will reach desired audiences Email notifications directly to employers’ and candidates’ inboxes Easy to use, web-based interface Competitive job posting rates for AAOC members and non-members

www.AAOC.com/CareerCenter 40

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January 2020

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Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

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Tim Gorman Reappointed to AAOC Board of Directors

he Apartment Association of Orange County (AAOC) is pleased to announce the reappointment of Tim Gorman (W.R. Gorman & Associates) to the AAOC Board of Directors. The board voted unanimously on the reappointment at its November meeting and Gorman was officially seated in December. He served previously on the board of directors from 2013–2017. Gorman is a second-generation board member, following in the footsteps of his father,

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Bill, who served on the board, including two terms as president, and now serves as a Director Emeritus. Gorman is an Orange County native who grew up in Fullerton and earned his Bachelor of Arts Degree in Business Administration, with a concentration in Accounting, from California State University, Fullerton. He is a licensed Real Estate Broker with WR Gorman & Associates, Inc., the brokerage that his father founded in 1972. He is also a non-practicing Certified Public Accountant, as well as a restaurant owner and real estate investor. Beginning his career with KPMG as financial auditor, Gorman then went on to hold high level marketing and finance positions at Taco Bell Corporation and Johnny Rockets, before leaving the corporate world to pursue his real estate passion. He has been investing in real estate since 2005 and became a licensed broker in 2013. Gorman has been married to his wife, Janette, for more than twenty years and

is the father of two daughters. When not working, he can be found on the softball field coaching his youngest daughter’s travel softball team. His eldest daughter is a high school junior who is now busy looking into colleges. Gorman is eager to resume his work as a member of the AAOC Board of Directors and to contribute to the association’s continued growth and prosperity. He can be reached at gormantim@ att.net or 714.255.9998 x 302.

Pulse — continued from 39 but it’s hard to imagine an economic scenario where Orange County apartment properties won’t continue to be a highly desired asset for investors. Ongoing strong demand for apartment rentals in the face of limited supply for the foreseeable future renders rental housing highly resilient and resistant to value declines. Happy New Year!

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RAY ROBERTS REALTY

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Youâ&#x20AC;&#x2122;re invited to attend an informational workshop to learn more about WelcomeHomeOC. This program provides sound business benefits to rental property owners and operators who want to help better their community and is a key component to ending homelessness in Orange County. At this workshop, you will have the opportunity to hear from AAOC members and other rental property owners and operators who have already signed up as WelcomeHomeOC partners, as well as from housing experts from the Orange County Housing Authority and nonprofit supportive services providers. You will learn the specifics involved in becoming a part of the program, and have the opportunity to ask questions of our team. United to End Homelessness is a community-wide collaboration bringing together the countyâ&#x20AC;&#x2122;s top business, philanthropic, governmental, faith-based, and nonprofit leaders committed to ending homelessness in Orange County. To learn more about the program, visit WelcomeHomeOC.org.

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Apartment News

Survive and Thrive with the New Rent Cap Norm

elcome to a new era in apartment ownership. Rent control is now a statewide reality. This is the new norm under which we, as owners and investors, must learn to operate and continue to thrive. To provide some insights and answer questions, early in November WR Gorman & Associates teamed up with the AAOC to host a Rent Control Forum. As the panel of experts concurred, while the adoption of AB 1482

allows for a reasonable increase in rents; the bill was somewhat vaguely written and future legislation will almost certainly introduce tighter constraints. Throughout the discussion of how various provisions of the new law work and what is required — the top-ofmind concern among owners was “What should I do now?” To me, the answer is clear. Now — more than ever before — owners need to fully understand how their properties are

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positioned in terms of financial performance, security and growth. In a follow up letter to the 200-plus forum attendees, I identified four key action items. • Compare your current rents to market rates • Review your current tenant base • Look at deferred maintenance, legal or other liabilities • Calculate the impact to your bottom line and evaluate your options Over the next few articles, I’ll be exploring the above action items in more detail and providing insights aimed to help owners better meet the challenges ahead. My advice stems both from my expertise as a real estate broker and specialist in income-producing properties as well as from my years as a CPA, analyzing business financials and delving into the mechanics as to how a business can not only survive but thrive in the face of change.

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Comparing your current rents to market rates is a key component in this process. Most owners can easily tell you the rents charged at their properties. However, knowing market rates and what comparable rents they might be able to achieve is a far more challenging process, especially in today’s new norm. Raising rents can be accomplished either by getting current tenants to pay more or by re-setting the rental rate when filling a vacancy. Some owners look at today’s rent caps and conclude that they can apply the maximum increase with their existing tenants and all will be okay. This strategy might work in some instances, but in other situations it could spell disaster. Before simply proceeding with the new status quo, you need to first inventory the condition of your units, particularly in terms of deferred maintenance and improvements needed to attract tenants who will pay market rents. Once you know what needs to be done and the costs involved, you can compare your current rental income (adjusted by any anticipated capital outlay) to what you might earn if your rents were at market. If you are only slightly under market rates, increasing your rents per the maximum allowable caps might actually drive out quality tenants. Conversely, if your units are renting at rates that are significantly under market, you may never be able to raise rents quickly enough to reach market. In that case, you might consider paying the current relocation costs and initiating an eviction. This brings us to the second means of getting rents to market rates — i.e. re-setting the unit rent rate upon filling a vacancy. Once again, you need to do a cost/benefit analysis. Along with the standard make-ready costs and any required safety repairs, you need to look at what improvements may be needed to attract tenants willing and able to pay the rates you want to charge. Even if some level of capital expen

ditures is required, it might make sense to spend the money now and secure top rents with the knowledge that you will be able to maximize your rental income moving forward over the course of the next five to ten years. You have to do the math to decide what is right for you and your property. Certainly, the new norm is a gamechanger—but the rental ownership game is one that can still be won. In future articles, I will explore other key action items. All are somewhat intertwined,

yet each facet is equally important. The bottom line is that the time to act is now to protect your investment. About the Author: Tim Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972 by William (Bill) R. Gorman, this Brea-(CA)-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decision-making and transitioning that create sustainable legacies for investors and their heirs.

1048449

January 2020

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Apartment News

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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South Coast Real Estate & Property Management (REPRINT) Paul Rosow 1927 Harbor Blvd. #370 Costa Mesa CA 92627 800-541-1962 paul@southcoastrealestatebroker.com

Frank Puccilli Jefferson Rise Mo Bina Private Wealth Mgmt LLC ReNew on 14th

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave. Suite J Buena Park, CA 90621 714-694-5954 americalplumbing@yahoo.com

Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 demetriusl@millansrestoration.com Patio Guys Joanna Solis 2907 Oak St. Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com

Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy., Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

Call 714-966-3000 today! Smart choices last a lifetime.

January 2020

www.aaoc.com

Apartment News

Featuring

Product & Service Council Members

Redwood Mortgage

Redwood Mortgage is a Direct Portfolio Lender with over 40 years of experience, lending on Multi-Family, Residential Investment, Commercial, Retail, and Mixed-Use properties in California. Having arranged over $2 billion in loans, we provide tailor-made private money solutions and differentiate ourselves from traditional lenders with our single level of decision-making and our long-held expertise in multi-family and commercial loan transactions. Redwood Mortgage specializes in loans for acquisitions, cash-out refinancing for improvements to, or investments of Multi-Family properties with loans up to 70% loan to value (LTV). We offer loans from $200,000 to $10 Million, can cross-collateralize on multiple properties for higher loan amounts or loan to value requirements and can close transactions quickly Find out how Redwood Mortgage can help you by calling or texting Mike Micci directly at 949-793-5130 or by email at mike.micci@redwoodmortgage.com today!

DryMaster

DryMaster opened its doors in 2010 and is a full-service mitigation, restoration, plumbing, asbestos abatement and reconstruction provider for properties damaged by water, fire, flood and other disasters. DryMaster is a preferred contractor for many of the major insurance carriers, Multifamily HOA property management companies, local hospitals and commercial building property management companies to name a few. Our services include: • Water extraction, drying and dehumidification of structure and contents — including thermal image inspection every time. • Fire and smoke cleaning and restoration of structure and contents • Sewage and gray water extraction, cleaning and sanitizing • Mold remediation • Asbestos Abatment • Plumbing • Trauma and Crime Scene cleanup

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!! 54

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January 2020

DryMaster is fully licensed, bonded and insured to perform each of the above listed services. DryMaster’s mission is to develop quality people through teamwork, excellent service, fairness and mutual respect, which we identify as The DryMaster culture. Service is the business of DryMaster, which is our product. Commitment to excellent service is the basis for every job. Each employee of DryMaster determines what their customers’ needs are and tailor their effort to satisfy those needs. DryMaster defines excellent service as going beyond the basic customer satisfaction. Treat all customers like you would want to be treated. Exceed the customers’ expectations. DryMaster is ready to be your service partner any time, any day. To request our services please email info@drymaster.com or call 949 492 1100. A representative will immediately be available to help dispatch a team member where you need them to be.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions

Appliances Sales, Service & Leasing

Boiler Systems

A.S. Wise, Inc. Kastle Systems

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Asbestos DryMaster

PAS Purchasing Solutions Xpera Group

Asphalt Sales & Service

Cabinets/Refinishing

DryMaster

M & M Contracting, Inc. Rose Paving LLC

Answering Service

Attorneys

Anyone Home Entrata

Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp. The Judge Law Firm Wesierski & Zurek, LLP

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp. South Coast Construction & Repair The Door & Window Company

Accounting Services Ascent Multifamily, LLC HMWC, CPAs & Business Advisors

Accounting Software Ascent Multifamily, LLC Entrata HENRI Yardi Systems Inc.

Acoustic Ceiling Removal

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com RentPath Zillow Group Rentals

Apartment/Student Housing CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group RokitNow Titanium Restoration Services Company

Awnings

Buying Group

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Can-Do Windows & Doors

Carpet Sales & Service

Bath Restoration or Renovations

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction South Coast Construction & Repair Symmons Titanium Restoration Services Company

Cleaning Service Titanium Restoration Services Company

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

PSC Service Provider Directory — continued on page 56

January 2020

www.aaoc.com

Apartment News

PSC Service Provider Directory

Content Restoration

Environmental Services

continued from page 55

AMS Construction

Collections

Countertops

Duringer Law Group, PLC David S. Schonfeld, Attorney at Law

Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration Eurostone MTD Kitchen

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc.

Commercial Gas Grills AEI Corporation

Commercial Patio Heaters

ReassureRent

Deck Coatings, Magnesite Repairs, Waterproofing

AEI Corporation

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. Smalley & Company WICR Waterproofing & Decking

Communications CallTek, Inc. TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Construction AAA Restoration AMS Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Ascent Multifamily, LLC Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Xpera Group

Apartment News

Fencing & Gates Buffalo Maintenance, Inc. D & D Technologies Gate Hardware

Financial Planning HMWC, CPAs & Business Advisors

Fire Safety

Drain Cleaning

Black Bird Fire Protection, Inc.

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Fire & Flood Restoration

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster Emergency Services Restoration, Inc. Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fitness Equipment

Duct Cleaning Multi Team Services

Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

Electrical

Flooring

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Interior Logic Group Property Services Urban Surfaces

Energy Management

AFR Furniture Rental

Yardi Systems Inc.

Garage Doors

Environmental Consulting & Training

Mesa Artificial Turf/Garage Doors

Furniture Rental

American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

CALL OR EMAIL FOR YOUR FREE ESTIMATE! 56

Evictions

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January 2020

(714).253.3330

ALLPROOFDECKS@GMAIL.COM

General Contractor

Kitchen Renovations

Odor Removal

Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies

Landscapes/Hardscapes

Paint Sales & Service

Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Graphics

Lead Removal

Direct Signs and Designs

Pacific Environnemental & Abatement Solutions, Inc.

Handyman

Lending Institutions

Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint

Buffalo Maintenance, Inc. HandyCrew Services, Inc. S M Painting Corp.

Banc of California Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank Red Capital Group Redwood Mortgage

Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp. R&B Wholesale Distributors, Inc. Spicer Mechanical Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty ReassureRent Rey Insurance Services, Inc.

Buffalo Maintenance, Inc.

Internet Services Apartment SEO apartments.com RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Patio Covers Can-Do Windows & Doors

Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Pacific Pest Control Inc Skyline Pest Control The Bee Man

KD Electric Company

Magnesite Repairs

Straight Designs

Alan Smith Pools Patio Guys

Lighting

Insurance

Interior Design

Outdoor Furniture & Refinishing

Pet Waste Community Pet Solutions

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Pipe Restoration

Maintenance, Repairs, Products

Plumbing, Contractors & Supplies

Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking

Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Marketing Direct Signs and Designs Zumper

Ameri-Cal Repipe and Plumbing, Inc.

Pool/Spa Service & Repair

Mold Remediation American Environmental Specialists, Inc. BioSweepOC DryMaster Millan’s Restoration, Inc. Service First Restoration Inc.

Alan Smith Pools Clear Expectations, Inc.

Private Investigations FPK Security, Inc.

PSC Service Provider Directory — continued on page 58

January 2020

www.aaoc.com

Apartment News

PSC Service Provider Directory continued from page 57 Property Management AIM Properties Allen Properties CallTek, Inc. Consensys Property Management DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Towing

Real Estate Broker

Valet Living

Morgan Skenderian Investment Real Estate Group Company

Tree Service

Reconstruction

Utilities & Sub Metering

A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Resident Screening Rentler Yardi Systems Inc.

Resident Services

Property Management Software

Entrata

Anyone Home Appfolio, Inc. Ascent Multifamily, LLC HENRI Parking Boss Rentler ResMan RokitNow Yardi Systems Inc.

Roofing AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Security Services/Patrol Services

Dedicated Transportation Services TO’ and MO’ Towing

Trash Services

Harvest Landscape Enterprises, Inc.

Video Commercials NPM Staffing an InterSolutions Company

Video Surveillance Alpha Video Surveillance Bastion Security Kastle Systems

Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heaters Only, Inc. Water Heater Man, Inc.

Waterproofing

Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing The Liberty Group

ADT Multifamily California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol

Rain Gutters

Signage

Water Removal

Argos Homes Systems

Direct Signs and Designs

Real Estate/Investments

Surface Restoration

1031 Crowdfunding, LLC CBRE – OC Multifamily Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company

AMS Construction

ATI DryMaster Millan’s Restoration, Inc.

Property Management Staffing & Training

Apartment News

Sustainability/Green Energy NextLevel Optima

Tax & Financial Planning FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Telecommunications Boingo Wireless, Inc. Kings III Emergecny Communications Company

www.aaoc.com

January 2020

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp. Smalley & Company WICR Waterproofing & Decking

Website Development/Online Advertising Apartment SEO

Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 74 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 74 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 74 for the location of our ad.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 60

PROTECT YOUR MOST VALUABLE ASSET!

Call today for a FREE Estimate!

714-633-3619

“Always Professional…Always Guaranteed… and Always in Writing.” Why Choose Guardian Roofs? Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience. Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.

— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems

FREE

$100 Gift Card to Home Depot with $1,000 minimum contract

Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients. Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.

“Excellent job—neat and clean— definitely highly recommend them —Thank you!” — Benito Notarstefano

Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.

Complete Satisfaction Guaranteed in Writing!! Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM

January 2020

Lic. No. 847279, B1 & C39

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Apartment News

PSC Contact Index — continued from page 59

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Property Management Services/Investments.

Apartment data and market research.

Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 74 for the location of our ad.

Apartment News

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January 2020

See the Advertisers Index on Page 74 for the location of our ad.

Engagement and automation tools through Contact Center and CRM software.

AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 74 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 74 for the location of our ad.

Ascent Multifamily, LLC 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com

We provide multifamily loans to investors.

Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com

PSC Contact Index — continued on page 62

January 2020

www.aaoc.com

Apartment News

PSC Contact Index —

Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

continued from page 61

Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 74 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 74 for the location of our ad.

See the Advertisers Index on Page 74 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com

TOTAL ROOTER & PLUMBING DRAIN CLEANING $75

(KITCHEN, LAVY, LAUNDRY, TOILET)

MAIN LINE SNAKING $85

(FROM 3 or 4 INCH GROUND LEVEL ACCESS INCLUDES CAMERA INSPECTION)

BACKFLOW TEST $75

(DISCOUNT AVAILABLE FOR MULTIPLE DEVICES)

SLAB LEAK REPAIR $750

(LOCATE, EXCAVATE, REPAIR BACKFILL and PATCH CONCRETE)

WATER HEATER INSTALL $1095

(30, 40, 50 GALLON GAS AVG PRICE GROUND LEVEL INSTALL)

CALL US FOR ALL YOUR PLUMBING AND DRAIN CLEANING Prices good Monday-Friday, 8am--5pm, Subject to change without notice Major credit cards accepted (3% charge) / 0% financing available 24 hour emergency service available Family owned and operated

Apartment News

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January 2020

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 74 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county

totalbfrp@gmail.com www.totalbfrp.com LIC # C36=1055056

(657) 217-6557 Se habla Espanol

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com

Insurance claims attorney. We make sure insurance pays what’s owed.

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

PSC Contact Index — continued on page 64

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date. We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com See the Advertisers Index on Page 74 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 74 for the location of our ad.

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com January 2020

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Apartment News

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

PSC Contact Index — continued from page 63

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 74 for the location of our ad.

Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 74 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com

PSC Contact Index — continued on page 66

Sondance Painting 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

January 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

NEW Stain Resistant Carpet

Vinyl Planks from

New Pad $ 30 Includes and Installation

$ 40 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

New Pad $ 50 Includes and Installation sq. ft.

sq. ft.

$ 40 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

Years in Orange County! • Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

January 2020

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Apartment News

PSC Contact Index — continued from page 64 Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

See the Advertisers Index on Page 74 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

We supply all financial needs.

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 74 for the location of our ad.

Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert Interior & Exterior Renovation:

Roofing:

• • • • • • • •

Dry Rot Repairs Stucco & Paint Structural Repairs Drywall & Texture Parking Lots Concrete Electrical & Plumbing Window Replacement

Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing!

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January 2020

We help homeowners defer or reduce capital gains taxes.

Provide insurance consulting & coverage.. See the Advertisers Index on Page 74 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 74 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

Independent insurance brokerage representing commercial building owners and operators.

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

See the Advertisers Index on Page 74 for the location of our ad.

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

PSC Contact Index — continued on page 68

See the Advertisers Index on Page 74 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com

January 2020

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Apartment News

PSC Contact Index —

National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

continued from page 67 Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 74 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 74 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Commercial, Personal & Health Insurance.

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

See the Advertisers Index on Page 74 for the location of our ad.

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

See the Advertisers Index on Page 74 for the location of our ad.

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 74 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 74 for the location of our ad.

Opus Bank Ed Padilla  19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 74 for the location of our ad.

Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 74 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

(949) 552-7831 68

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January 2020

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 74 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 74 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 74 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com

RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 74 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 74 for the location of our ad.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com

PSC Contact Index — continued on page 70

Electrical Repair & Installation

• • • • • • • •

RESIDENTIAL COMMERCIAL Expert Troubleshooting • Tenant Improvements Breaker Replacement • Lighting Maintenance Circuit Additions • Parking Lot Lighting Lighting Upgrades • 3 Phase Wiring Panel Changes Lic. # 796052 Phone & Cable Outlets Call Today Security Lighting House Fans (949) 209-7387

(714) 434-9856 lighthouse949@yahoo.com

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PSC Contact Index — continued from page 69

Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 74 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 74 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com

Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com

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January 2020

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 74 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com  We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

See the Advertisers Index on Page 74 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221  brian@touchpoint365.com — www.touchpoint365.com

Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 74 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com

WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

Water Heater/boiler service and installation.

January 2020

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