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See Page 19 In this issue: Introducing the Newest Apartment All-Star, Rommel Anacan..................................................18 February General Membership Meeting Recap...........................................................................20 Words That Can Drive Your Customers Away...............................................................................26 Is Seal Coating Really Worth It? You Bet Your Asphalt It Is!........................................................30 Rental Payment History Puts the Brakes on Serial Skippers......................................................38 Owning Forever from Cash In on the Myths of Real Estate..........................................................40
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Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
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VOL. LVII
• April 2017
Contents AAOC Education & Events
Departments
5 General Membership Meeting
4 President’s Message — It’s Still A Great Time to be in the Apartment Business!
13 Property Management Forum Luncheon 17 NAA Education Conference & Exposition 19 NAA Scholarship Application
6 Executive Director Report/ Lou’s News
23 Rental Application Process Seminar
8 Sacramento Report — Floodgates
27 Workplace Harassment Seminar
10 Legal Corner — Questions and Answers
35 Smoke-Free Housing Seminar
14 Dear Maintenance Men
68 NAA Community Site & Online Resource
36 Pulse on the Marketplace
Features
45 Welcome New Members
18 Introducing the Newest Apartment All-Star, Rommel Anacan
46 PSC Corner — Signal 88 Security
20 February General Membership Meeting Recap 26 Words That Can Drive Your Customers Away By Nancy Friedman
47 Product & Service Council Members’ Buyer’s Guide
30 Is Seal Coating Really Worth It? You Bet Your Asphalt It Is! By Ryan Strzalka
70 Advertisers’ Index — Category
38 Rental Payment History Puts the Brakes on Serial Skippers
72 Advertisers’ Index — Alphabetical
By Linnell Taylor Marketing
40 Owning Forever from Cash In on the Myths of Real Estate By William R. Gorman
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
April 2017
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Apartment News
CALENDAR OF EVENTS
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Se rvice Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Lou Penrose n Editor in Chief – Lou Penrose n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News. To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President
Craig Kirkpatrick Alan Dauger Michael Chew
n n
Nicholas Dunlap Tim Gorman James Wohrman Rick Roshan Nicholas Dunlap
Directors n n n n
n n n n n
Directors Emeriti n n n n n
Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi
Tuesday, Sacramento
5 — Legislative Day Wednesday, Sacramento
5 — Affiliate Event: Bisnow’s Orange County Multifamily See Page 32
11 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices
13 — Smoke Free Housing Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 35
18 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites, See Page 5
19 — Property Management Forum Luncheon Wednesday, 11:30 am–1:30 pm, Embassy Suites, See Page 13
27 — Workplace Harassment Seminar Thursday, 9:00–11:00 am, AAOC Offices, See Page 27
MAY 9 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices
16 — General Membership Meeting 24 — Rental Application Process Seminar Wednesday, 9:00 –11:00 am, AAOC Offices, See Page 23
29 — Memorial Day Monday, Office Closed
Officers
Frank Alvarez Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer, Esq.
4 — Legislative Day
Tuesday, 7:00–9:00 pm, Embassy Suites
MISSION STATEMENT
n
APRIL
n n n
Dale Hayden Jerry L’Ecuyer Nick Lieberman Jim Loftus John Tomlinson
JUNE 13 — Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices
15 — Fair Housing Seminar Thursday, 9:00 am–12:00 pm, AAOC Offices
20 — General Membership Meeting Tuesday, 7:00–9:00 pm, Embassy Suites
Robert C. Shaw Robert B. Thompson Dean Zarkos
April 2017
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PRESIDENT’S MESSAGE C raig K irkpatrick
It’s Still A Great Time to be in the Apartment Business!
W
hat drives the value of our apartments? Some might say a few factors include: rents, expenses, interest rates, capitalization rates, market conditions, and supply and demand. In my January message I cited that rents and values have risen dramatically since the early 1980’s. What’s happened in the last 3 to 5 to 10 years and where are we now? James Joseph whom many of us know as a long time broker and supporter of
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AAOC addressed these topics at the AAOC February General Membership meeting. He also interviewed OC Register business writer Jonathan Lansner about this and much more. Here is some of the information he presented. Rents—Since the “Great Recession” when rents stagnated and even dropped, rents have been in high gear making up for lost time. Over the past three years, OC rents have increased around 15% or so which has far exceeded wage increases during that time. This is so even though approximately 214,000 jobs were created over the last 4 years but 40% of them were near minimum wage. Hence a lot of our residents have doubled or tripled up. Expenses—They have also risen! As an apartment owner, I wish my expenses had risen commensurate with annual government inflation figures that have been far south of 2% since the recession. Let’s see, insurance, utilities, supplies and labor—2%? Prices/Values—Since 2005, gross multipliers have grown from around 13X to about 15X, which equates to a difference of $200,000 for each $100,000 of annual gross scheduled income. Please do the math based on your situation. Class B buildings in OC were priced below $200,000/unit in 2006 and now are almost $250,000/unit. This rise in value has been partially caused by a lack of inventory, and (like the stock market) a chase for yield in a low interest rate world. At these lofty values does it make sense to sell? Our
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April 2017
situations obviously are different and what makes sense for one doesn’t for the other. In closing, we as apartment investors and managers have many challenges we deal with like keeping up with changing laws and regulations, tenant problems, maintenance problems and bounced checks. To help navigate through these challenges AAOC is here to support investors and managers with forms, tenant screening services, education, vendor referrals and legislative advocacy. Our industry has changed over the last few decades and while we can all cite plenty of reasons why this industry can be difficult, not many are cashing out and leaving the business. We all have benefitted from the desirability of OC and its real estate. Where does it go from here? To be continued… Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.
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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
LOU’S NEWS B y L ou P enrose E xecutive D irector
I
n a past life, I proudly served 3 Members of Congress, both in Washington D.C. and California, for over 15 years, so, I consider myself a creature of The Hill. It is always fun to have the opportunity to return to my old stomping ground in an official capacity. Dubbed the “CAP CON,” each year thousands of apartment industry professionals, NAA affiliate members, staff, and volunteers travel to Capitol Hill and literally walk the “Halls of
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Apartment News
Congress” to lobby their lawmakers, educate legislative and policy staff, and show the strength of our industry. This past month, I had the privilege of leading a team from the Apartment Association of Orange County at the National Apartment Association Capitol Conference. As always, the “CAP CON” is an impressive display of force and the numbers of industry professionals present provides a strong optic to the Member of Congress.
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April 2017
According to NAA Statistics, more than 100 million Americans rent. Up to half of all new households formed this decade could live in rental housing. Everything that happens on Capitol Hill can impact our ability to meet this demand for apartments, so it’s critical that Congress understands and appreciates the apartment industry’s unique needs when it comes to housing finance reform, tax reform or any number of policies under consideration.
This year’s focus in Washington D.C. was threefold. First, to promote economic growth and investment in rental housing without unfairly burdening apartment owners and residents. This can only be accomplished with real tax reform. Second, there is some basic housekeeping that needs to be done in this nation. The National Flood Insurance Program needs to be reauthorized before it expires on Sept. 30, 2017. This effort will go far in preventing disruptions in the marketplace. And finally, the Americans with Disabilities Act needs to be reformed. The law needs to include provisions in which a business owner has the opportunity to cure an alleged deficiency prior to the initiation of a “drive-by” lawsuit. The apartment industry contributes substantially to the housing market and the economy at large. We strengthen communities and grow local businesses. In fact, apartments and our Executive Director Lou Penrose and Chairman of U.S. House Foreign Affairs Committee Congressman residents support more than 25 million Ed Royce. jobs across the country.
April 2017
It is always a great message to send to our leaders in Washington D.C. And, with respect, hand delivered by yours truly, that message was well received.
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SACRAMENTO REPORT
Floodgates
A
bout the same time that floodgates and emergency spillways were attempting to corral an abundance of water at the Oroville dam and the Don Pedro reservoir, the Capitol was inundated with a flood of a different kind—legislative proposals introduced en mass to beat the self-imposed deadline for bill introductions. Imagine, over 850 bills of all different stripes in the last day alone. What a way to celebrate a President’s Day weekend! Your legislative team has identified for close scrutiny and ongoing monitoring about 150 bills of the roughly 2600 bills introduced this year. As usual, some these bills have a direct effect on the ownership and management of residential rental property while others are more inclusive in scope. These pages will report from time in brief or in depth on the more significant bills affecting the apartment industry. We start the discussion here with several of the most outrageous bills noted to date. AB 1506 (Bloom) would repeal the
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Apartment News
B y J on S mock & R on K ingston
Costa-Hawkins Act, a decade-in-themaking measure to place restrictions on local government’s ability to enforce overly restrictive rent control ordinances. The Act was designed to curb the excesses of early Berkeley- and Santa Monica-styled rent control ordinances, exempted all new construction and single-family homes, among other provisions. Its repeal would devastate the housing industry because it would allow local governments to adopt restrictive and punitive forms of rent control. AB 1505 (Bloom) would authorize local ordinances to require, as a condition of development of residential rental housing units, that the development include a certain percentage of units affordable to and occupied by households that do not exceed the income limits for moderate income, lower income, very low income, or extremely low income households as specified by certain cited sections of the Health and Safety Code. AB 982 (Bloom) would amend the
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April 2017
Ellis Act, regulating the permissible limits on local governments’ authority to regulate the ability of a rental property owner to go out of business, to require a minimum one-year notice to all residents as opposed to seniors and the disabled who must receive a notice at least one-year in advance of the landlord going out of business AB 1585 (Bloom) would establish in each local jurisdiction a new layer of regional zoning approval for certain affordable housing projects that meet specified standards relating to local housing needs and fast track a comprehensive permit approval process that includes public hearings and appeal to the State Department of Housing and Community Development. SB 277 (Bradford), similar to AB 1505 (Bloom), would authorize local governments to require inclusionary housing affordability standards for all new developments. AB 915 (Ting) and AB 932 (Ting) also relate to similar local government housing affordability
mandates in all new developments. AB 199 (Chu) would require all private residential projects built on private property pursuant to an agreement with the state or a political subdivision to meet the requirements of projects that are defined as “public works” under existing law, thus imposing payment of prevailing wages or PLA agreements on these private projects. AB 1667 (Friedman) would require urban water suppliers to install separate dedicated landscape water meters on all existing service connections for industrial, commercial and residential property, requiring massive retrofit replumbing, with varied completion dates depending upon the nature of the structural improvement on the property and the square footage of irrigated landscapes. AB 291 (Chiu) contains several separate and detailed provisions relating to various prohibitions in the landlordtenant relationship regarding the known or perceived immigration or citizenship status of a tenant or occupant. Among other provisions, it would create a tenant’s cause of action for damages in the amount of six times the monthly rent for unauthorized disclosure of such information and provide affirmative defenses in UD cases. AB 1242 (Grayson) would require an owner or agent of residential rental property having 16 or more units to reside at the property or within 5 miles of the property. It also would require written disclosure to every tenant by February 1, 2018, the name, telephone
number and email address of the property owner or agent. Much more about these significant bills of interest will be discussed in greater detail as they progress through the committee process in this legislative session. Turning attention to other bills of interest, we note in passing that our jointly sponsored bill on immigration described last month, AB 299 (Calderon), conflicts in several meaningful ways with AB 291 (Chiu) mentioned above. Some other measures in no particular order of attention include the following. AB 62 (Wood) would require all public housing agencies to implement a policy by July 30, 2018, to prohibit the smoking of tobacco products in all public housing living units, interior areas, and outdoor areas within 25 feet of the units except in designated smoking areas. AB 1569 (Caballero) would provide a detailed process to be followed by landlords and tenants for dealing with ADA accommodation of animals on the rental property where the disability or the disability-related need for the animal is not apparent. It provides a step-by-step interactive procedure to validate important criteria. SB 2 (Atkins) would create a separate fund in the State Treasury for support of affordable housing development by imposition of a $75 fee on the recording of every real estate instrument, paper, or notice required or permitted to be recorded, not to exceed a total of $225 per single transaction. SB 3 (Beall) would authorize the
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issuance of $3 Billion in bonds to be used for financing various existing housing programs as well as infill infrastructure financing and matching grant programs. ACA 4 (Aguiar-Curry) would lower from 2/3 to 55% the vote required to authorize general obligation bonds to fund the construction, reconstruction, rehabilitation, or replacement of public infrastructure or affordable housing projects, if the proposition proposing that bond includes specified accountability requirements. Stay tuned for updates on all of these and other bills of interest. Copyright© 2015 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500
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LEGAL CORNER B y S tephen C. D uringer , E sq .
Questions & Answers In the absence of an agreement, adjoining private landowners share equally in responsibility for maintaining the boundaries and monuments between them. They also are presumed to share an equal benefit from any fence dividing their properties and to be equally responsible for the costs of fence construction, maintenance, and replacement. The ‘Good Neighbor Fence Act’ clarified the rights and obligations of neighboring property 0547-17_PRESTIGE_AAOC 1-4page revise_400:Layout 1 2/16/17 8:08 PM owners. Page 1 The Act
Please help! I have an issue with one of my neighbors regarding the fence that separates our two properties. Never had a problem before, when the fence needed repairs, one of us or both of us would simply fix it, and split the cost. The recent storms caused quite a bit of damage to the fence and the repairs now needed are more than I want to pay on my own, and he doesn’t want to chip in. Doesn’t seem fair, the fence benefits both of us, what do I do?
includes a notice procedure and specifies factors that a court must consider in allocating costs if the neighbors disagree. When a landowner intends to incur costs for a boundary fence, 30 days’ prior written notice must be given to the affected neighbors. The notice must include notification of the presumption of equal responsibility, a description of the problem facing the fence, the proposed solution, the estimated cost, a proposal for how the cost
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AAOC monitors all 34 Orange County City Council agendas as well as the 3 largest Riverside County City Council agendas to protect your investment from negative issues??
should be shared, and the proposed timeline for the work. The presumption of equal responsibility can be overcome by a preponderance of the evidence, and the courts must “consider” these factors specified in the statute: i) If the burden on one landowner is disproportionate to the benefit; ii) Whether the cost of the fence would exceed the difference the fence would make to the property value; iii) Whether a party would suffer an undue financial hardship given its financial circumstances; iv) The reasonableness of the particular proposal; and v) Any other appropriate equitable factors. The determination of reasonableness must include the extent to which the costs appear unnecessary or excessive, or result from one neighbor’s personal aesthetic, architectural, or other preferences. If the presumption of equal responsibility is rebutted, the court may order contribution of less than an equal share or no contribution. I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge! How do I handle this?
Yes, it’s a good practice to post your rental criteria in a conspicuous place. The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too
restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history; iii) have sufficient and verifiable income to meet his or her present and
future financial obligations; and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply.
Q&A — continued on page 12
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Q&A — continued from 11 I was recently contacted by a utility company asking to modify its overhead easement. The document they sent for review allows them to install fencing underneath, is that normal? The area they want to use runs across an unused portion of my land, but I was planning on expanding my existing parking lot into the area, can they restrict that?
The holder of the overhead easement generally does not have the right to control the surface of the land beyond its needs to maintain and repair its overhead facilities. Thus, the easement holder may not be able to install fences on the surface that unreasonably restrict the servient owner’s use. The servient owner may be able to install a parking lot in the easement area if cars are parked in the area only intermittently and are easily removable. Also, the fee owner may install fences to control the easement area if they do not obstruct the utility company’s use of the easement and if reasonable access is provided. This is a factual question, and the decision will depend upon your individual situation. The fee owner should be able to use the surface area for purposes that do not interfere with the overhead easement. The written
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agreement will control, and should be carefully reviewed to ensure that the easement does not adversely affect the value of your property. Seems like more and more of my prospective residents have past due balances on their credit reports and outstanding collection accounts. Years back I wouldn’t even consider someone with a collection account, but if I did that now, I’d have an empty building! What do you think?
According to a study released by the Urban Institute, 35.1 per cent of folks with credit records have past due debt that is in collection. That’s one out of every three people you see on the street. Unpaid rent, student loans, credit cards, gym memberships, cell phone and medical bills are most common. As a Lessor your task is to weed out the applicants to determine which of the several will be the ‘best’ pick for your property and will more likely than not comply with the rental terms and honor the obligations created. Past articles have described the screening process and the criteria you should have established. Regarding debt and collection accounts, consider the amount outstanding, the type of debt (i.e. medical vs rent), whether or not the prospect
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April 2017
voluntarily disclosed the obligation, and whether or not he/she is making an attempt to re-pay the obligation. Trust is key, a prospect who volunteers the information and is making an attempt at satisfying the debt is preferable to the applicant who doesn’t disclose the collection account, denies the obligation when asked or who blames the past landlord or other creditor for misdeeds. Of course, in an ideal world, all prospects would honor their credit obligations, pay their debts when due, and be honest and truthful in the application process. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.
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Time:
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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
April 2017
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13
DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men:
I have just finished rehabbing a rental unit. I replaced counter tops, cabinets, baseboards and so on. Even though the unit is freshly painted with new carpets, the unit still looks unfinished. The base boards don’t always follow the wall contours exactly and the cabinets also have small gaps where they meet the wall. What can I do to make my work look professional? Julia
Dear Julia:
We are going to let you in on a “professional” secret and it is called painter’s caulk! Painter’s caulk typically comes in a tube and is applied with a caulking gun. Run a small bead of caulk along the baseboard and with your finger push the caulk between the wall and the gap you are trying to fill. Using a damp sponge or rag, wipe up any excess caulk. Painter’s caulk can be used to hide a multitude of installation sins.
– – – – –
Almost anywhere two dissimilar materials meet; painter’s caulk can help hide the transition. Painter’s caulk is not limited to just baseboard, use it to make cabinets and door trim look custom installed. Fill nail holes without making a big flat spot on your wall. If you have ever tried to mate two pieces of trim or coving at a 45 degree angle and your cuts are not quite square, use Maintenance — continued on page 16
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Maintenance — continued from 14
new wood? Josh
painter’s caulk and no one will know. All gaps will magically disappear.
Dear Josh:
Dear Maintenance Men:
My building has redwood fencing and patio decks. Both the fencing and decks are in good condition, however the “red” in the wood has faded with exposure to the weather. The wood looks grey now. How can I bring back the redwood look back without buying
A Redwood deck or fence may be young and fit, but they do tend to grey prematurely. Luckily, the solution is not too hard. There is a chemical called oxalic acid which will help give the wood its youth and vitality back again. Most hardware stores will stock a product called cedar and redwood cleaner/ brightener. It may be under the brand name of “Olympic Cedar and Redwood
Deck Brightener” Be sure your deck or fence is clean before treatment by using a TSP and water solution. (TSP is a heavy duty powder cleaning solution available at any hardware store or supermarket.) After cleaning, be sure to read the deck brightener product’s instructions before use. For safety and wear gloves and goggles. Mix the product’s solution with water into a pump up sprayer. Wet the deck or fence with the solution and using a nylon brush or broom, scrub the wood evenly, working harder on stained areas. Let the solution stand for about thirty minutes and rinse off with a strong stream of water. Let dry and the wood should look brighter. It might not look brand new, but it will look much better.
Dear Maintenance Men:
My current vacancy was long occupied by a heavy smoker. Every surface is sticky with brown nicotine and the smell of smoke is overwhelming. How do I get rid of the smell and keep it from coming back? George
Dear George:
Cigarette smell is very hard to remove even after painting and cleaning the carpets. Chances are if the resident was long term, the carpets, drapes or blinds will need to be replaced. Remove the carpets, pad and tack strips. The tack strips are wood and can absorb and release the smell of smoke, urine etc. Thoroughly clean the floors with soapy water mixed with bleach. After cleaning the floors, it is not a bad idea to paint or use a primer to coat the flooring. One of the best ways to remove the nicotine residue from the walls is using old-fashioned elbow grease! Again, wash the walls with soapy water using a brush or rag. Adding TSP (a powdered cleaning solution available at most hardware stores) or using a degreasing agent will help in the cleaning. If you have flat ceilings, wash them too. If you have “acoustical” or “pop-corn” type ceiling, that’s a problem. By its nature, Maintenance — continued on page 18
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April 2017
APARTMENTALIZE.
Get focused. Get inspired. Get going. The NAA Education Conference & Exposition is headed to Atlanta, and you’ll want to start planning now. It’s the main event. The big one. The apartment industry’s can’t-miss gathering of 2017. We’ve added more education, solutions and networking than ever before. So get ready. It’s time to apartmentalize.
Register today! Learn more at www.naahq.org/educonf.
June 21-24, 2017 | Georgia World Congress Center | Atlanta
April 2017
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Introducing the Newest Apartment All-Star, Rommel Anacan
T
he Apartment All-Stars are proud to announce their newest speaker, Rommel Anacan! Like many of you Rommel Anacan (pronounced “Roh-mel Ana-kin,” yes, like in Star Wars) is a multifamily hous-
ing industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for solving common industry challenges in uncommon ways. Building on his extensive experience he founded his company The Relationship Difference in 2011. Today he works with leading companies and organizations, helping them achieve their maximum potential and performance with his signature “Win With People” message and approach to personal, professional and organizational development that has powerfully impacted thousands of people nationwide. He is one of the most dynamic, entertaining and educating speakers in the multifamily industry today. (He paid us to write this.) Rommel has spoken at the National Apartment Association Education Conference, Multifamily PRO Brainstorming, and at multifamily
industry events all across the nation. Rommel has been a featured presenter on numerous webinars including the Webinar Wednesday series by Multifamily Insiders, the Apartment All-Stars and NAAEI, where he has the second highest attended webinar and the second and third highest rated webinars of 2016. He is also a prolific writer whose works have been featured in many national publications and websites. When he’s not flying around the nation for business, Rommel still finds a way to “stay in the air” as an officer in Civil Air Patrol, the United States Air Force Auxiliary, where he serves as an aircrew member and as the deputy commander of his squadron. He also loves sports, his cowboy boots, the outdoors, Coke Zero and watching Hallmark Channel movies. Rommel lives in Orange County, California with his wife and daughter.
Maintenance — continued from 16 acoustical ceiling material cannot be cleaned. Encapsulating the acoustical ceiling with spray paint may solve the problem. You will need a primer coat and a minimum of two coats of paint. If the smell is still present, give it another coat of paint and let the unit air as much as possible. Don’t forget to wash the windows and window frames. You will be amazed at how clean the aluminum or vinyl windows will look after a good cleaning.
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Apartment News
If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371. Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988. Frank Alvarez is the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County and Chair of the Education Committee at Southern Cities Apartment Association. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com
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April 2017
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February General Membership Meeting Recap
W
e had an amazing turnout for our February General Membership Meeting, sponsored by Chase Commercial Term Lending — Team Schweer and W. R Gorman & Associates. Nick Lieberman welcomed our crowd, led the flag salute, and gave a brief introduction about the Trade Show & Conference that he would be moderating his 7th Annual Rental Housing Economic Forum at. He then
welcomed the new AAOC President, Craig Kirkpatrick. Craig Kirkpatrick took the stage for his first “official” General Membership Meeting, and the show just kept getting better from then on! Craig thanked all the honorees of our annual celebration of the 20, 30, and 40 year members. He thanked them for their continued support of the association. He even presented himself with his own congratulatory certificate for 20 years! What a
Palm Court
way to celebrate! Craig welcomed our new Vice President, Legislative Council, Nicholas Dunlap up to the stage to give a brief legislative update on new laws and bills that might affect the association in the near future. As always, our members do a great job of supporting our political action committees to help fight these issues head on. GMM Recap — continued on page 22
Mission Plaza
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We have built, owned and managed properties for over 45 years and we have learned that the best way to improve a property is from the inside out. If our “Customers” or residents as we like to call them, are happy and feel cared for, they will typically want to stay longer and this is good for everyone. Our goal is to provide you with an apartment living lifestyle that meets your comfort and needs. Whether it’s WIFI access in the apartment community common areas, beautiful outdoor pools (at most locations) or 24 hour laundry facilities, The Management Works apartment communities is where you can relax in your quality apartment home.
T: (949) 644-2063 • F: (949) 644-2067 E: contact@mgtworks.com • W: www.mgtworks.com
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Chase Commercial Term Lending – Team Schweer, represented by Cooper Dodd, was honored as one of the evenings sponsors.
Our speaker, Jim Joseph, of Joseph Apartments and Coldwell Banker Ambassador, gives his insight on Real Estate Trends.
Rick Hatlelid of BioSweep of Orange County gives his raffle prize to the lucky winner.
GMM Recap — continued from 20
introducing our fabulous speaker, Jim Joseph to share his thoughts and expertise to our full house. Jim gave some great insight on the real estate trends that he sees likely to happen in the next four years. He called on the expertise of
Jonathan Lansner, Real Estate Editor with the Orange County Register for information about rent gains and new apartment construction throughout
James Wohrman, AAOC’s Education Chairman was next with information about upcoming educational seminars and programs. He had the privilege of
GMM Recap — continued on page 24
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Apartment News
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As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
April 2017
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23
Celebrating our 20, 30, & 40 year members! Thank you for your continued support!
GMM Recap — continued from 22 Orange County. Jim supplied some graphs that were very helpful in seeing the state of the rental industry. Annual apartment
transactions are up the highest they have been since 2005 and they are on an upward trend. Sales price per unit is nearing $250,000 and 28,000 new apartments have come online in the last four years, increasing supply. Members left with great tips, creativity and expanded knowledge on the “Real Estate Trends”. Tim Gorman thanked Jim Joseph for his fantastic presentation, then recognized the PSC Members and started mixing the tickets for the big drawing to see who would win which raffle prizes. Congratulations to all the lucky winners! Another huge thank you to our PSC Randy Combs of W.R. Gorman & Associates, one of Members, our Sponsors, and our 20, the night’s sponsors, gives a brief intro on new and 30, & 40 year members! exciting things they are offering in 2017.
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April 2017
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25
Words That Can Drive Your Customers Away
BY NANCY FRIEDMAN, KEYNOTE CUSTOMER SERVICE SPEAKER, PRESIDENT OF TELEPHONE DOCTOR
T
hey are conversation diverters. Just as the words always and never are. Customers and friends will challenge and doubt you with those words. Killer words make your customers, and potential customers, veer away from the real point of your conversation. So best we eliminate them from our routine and vocabulary. It’s not easy to do. If it were easy to do, everyone would be doing it…and we know everyone isn’t doing it.
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Apartment News
Here are the top rated killer words. Remove them from your sales and customer service conversations and watch the scene (personal and business) go smoother. “No Problem.” — This is a biggie. The customer is thinking, “When was I a problem?” Believe we can thank the ‘islands’ for this one. When we take a cruise, and ask for anything, what’s the first thing the waiter says when we want 4 desserts? Right, “No problem.” Well on the cruise it may be okay; however, back
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home it should be the gold standard of “you’re welcome,” “my pleasure,” “happy to help,” and a host of other ways to let the customer know you’re glad to do that. “No problem” appears to be a big problem with your customers. Lose it. It kills the conversation. FYI “No Worries” is not a good substitute, either. “Our computers are so slow.” — Big excuse. Everyone’s computer runs slow occasionally. When you complain Words — continued on page 28
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Are Your Employees Up to Date on Training? AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years. Join us for our Workplace Harassment Training to learn about: n
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Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701
2 CEC Points
Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com
Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date
Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on April 27, 2017
Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:
Yes, #__________________
Bill My Company (members only)
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Credit Card: Visa
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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
April 2017
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27
Words — continued from 26 about your computer it’s perceived as though you’re complaining about your company. And perception is reality. Take the time to say, “This might take a bit longer than I’d like it to. Tell me about…” and then ask a benign question that will take some time and let the customer talk. “Calm Down.” — Oh man, does this one make the hair on the back of their neck stand up. In any movie or TV
show I’ve watched lately when someone is told to “calm down,” the next words are, “Don’t you tell me to calm down.” Now you’re in an argument. There are times when the client may need to vent. Your job is to listen and come in at the appropriate time with sympathetic and empathetic wording. You telling a customer how to handle their actions isn’t a great idea. Get rid of the expression “calm down.” “It’s not our policy.” — Ouch! Okay, okay, most every company has policies
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and it’s something we need to deal with daily. What is not necessary is blurting that out first and foremost to the customer. The policy should be rephrased so it starts off in a positive way. “Reject gently.” And rephrasing policies are a good way to soften the blow and explain in a more TLC way what will happen. Next time you find yourself saying, “That’s not our policy,” stop! Regroup and reword. Buffer it with, “Let me see what we can do. Normally the policy of the company doesn’t allow last minute changes; however, I’ll double check.” (The request should be restated so the customer hears you’re going to go to bat for them.) “Let me double check” are powerful words. “Yes, but…” — Hmm, what’s wrong with that? We all say it. Well, what’s wrong with that is the minute we say, “yes, but,” the client knows something negative is coming. If you have ever said, “I love you so much, but…,” usually there is a condition coming, isn’t there? Here’s one way to change that: “Yes, we can do that. There is, however, a $50 additional fee.” Doesn’t that sound better than, “Yes but…”? Most people have phrases and sayings they don’t like or that aggravate them. Keep a list of your killer words (along with ours) and avoid them. Other killer words on the list are: • Can I be honest with you? (No. lie to me, please.) • What was your name again? (The same as it was last time. I said it 20 seconds ago.)
CBRE knows the Orange County multifamily market. Through our industry leading perspectives, scale and local connectivity, we deliver outcomes that drive value and bottom-line performance for every client we serve in Orange County. How can we help transform your real estate into real advantage? Contact your local multifamily expert: Dan Blackwell, Senior Vice President +1 949 307 8319 cbre.com/invocmultifamily Multifamily Investment Property Sales
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• You don’t understand what I’m saying. (Then change the way you’re saying it.) About the Author: Nancy Friedman , President of Telephone Doctor Customer Service Training, is a featured keynote speaker and subject matter expert on customer service, sales and communications skills, at franchise, association and corporate meetings. To reach Nancy, please call 314.291.1012 or visit www.nancyfriedman.com.
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April 2017
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Is Seal Coating Really Worth It?
You Bet Your Asphalt It Is!
F
rom the moment a new asphalt parking lot or drive lane is installed, a maintenance plan should be put into place. There are multiple options that can be incorporated in this plan, be
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Apartment News
it asphalt patching, mill and overlays, pot-hole patching, infrared patching, seal coating, slurry coating, crack sealing or using rejuvenating products. Every one of these options has its time and place
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April 2017
BY RYAN STRZALKA PACIFIC DIVISION— ROSE PAVING LLC.
in the life cycle of asphalt and every situation and plan will be different based on many different variables. In Seal Coating — continued on page 32
BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly. At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.
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www.MBrennanLaw.com Call today for a free consultation We’re here to help
April 2017
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Seal Coating — continued from 30 this article we will focus on seal coating and its place in the maintenance plan. First we want to address the difference between seal coat and slurry coat. The main difference between slurry and a seal coat is that slurry is thicker than a seal coat. It uses larger aggregate in its mix while a seal coat contains smaller aggregates. Slurry coat is generally used on high-traffic roadways and streets where vehicles travel at higher speeds meaning in most cases it would be overkill for the parking lots in a community. Slurry coats require longer time to cure, are about twice as expensive and leave a much coarser and rough surface than a seal coat. However, if your pavement is bad and has major structural damage, neither slurry nor a seal coat will help resolve the issues. Seal coating should be considered for a variety of reasons. First and foremost, it protects and prolongs the life expectancy of your community roadways.
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The sealant prevents the surface from becoming porous and separating along seams and end cracks. Seal coating also enhances the aesthetic appeal of a community roadway. Over time, the surface of asphalt pavement oxidizes and becomes gray or faded in appearance, especially in sunny Southern California with our high UV rays. Seal coating provides a vibrant black finish that nicely contrasts with striping, clearly distinguishing pavement markings. It helps to beautify your community and make it appealing to current residents and potential new buyers. Prior to pavement sealing, any structural failures or liability repairs must be completed. All potholes must be removed and replaced, cracks must be cleaned and filled, and oil spots cleaned or primed. It is advisable to wait a minimum of 6 to 12 months after your parking lot has undergone large surface-area repairs before seal coating. This timeframe should be adhered to even if your parking lot is brand new.
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April 2017
Waiting allows the surface to cure properly and the oils from the original pavement or newly overlaid surface to dissipate. For maximum benefits thereafter, seal coating should be applied on a regular basis, about every 24 to 48 months. Secondly, determine if the pavement is a good candidate for sealing. In some cases a parking lot may already contain too much sealer, commonly known as over-sealed. If there are too many coats of sealer or if sealer has been applied too often, your parking lot may be slick and dangerous. Seal coat will wear off the tops of the rocks in the asphalt first but will stay in-between the voids. Even when seal coat wears off the tops of the rocks this doesn’t necessarily mean your parking lots may be ready for another coat of sealer. Finally, a word of caution: seal coating is not designed to be a solution for Seal Coating — continued on page 34
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Seal Coating — continued from 32 sealing cracks over 1/8-inch thick. Rather, it is a protective measure intended to extend the life of your asphalt. Seal coating should only be performed under the proper conditions. Sealer is a water-soluble green product and, until the drying process is complete, it is vulnerable to rain, sprinkler water run-off and traffic. As a result, sealer should be applied during clear conditions and only at the appropriate temperatures. During application and for 8 hours afterwards, the recommended air pavement temperature should be at least 55 degrees Fahrenheit. When the temperature rises above 95 degrees Fahrenheit, however, sealant becomes tacky and additional time may be required for curing. Although seal coating is a rather quick application process, the drying and cooling time is lengthy (traffic should be kept off a newly sealed surface for a minimum of 18–36 hours). If this time frame is not strictly adhered
to, car tires may lift uncured sealant from the surface leaving patches of unsealed pavement. It is also important not to use sprinklers, hose down, or wash the area for 48 hours before and after work is completed. To alleviate any parking or driving inconveniences to residents choose a contractor that will complete the seal coating application in phases or sections, preferably during off-peak hours for residents. Prior to applying sealer, the surface must be free of all dirt and debris. A reputable parking lot maintenance contractor will use a wire broom and/or a high-powered blower or sweeper to ensure a clean surface. Next, black-out spot oil primer should be applied to any oil or fluid-stained areas to ensure better adhesion of the seal coat to the surface. Please note that some oil spots may have already penetrated deep into the asphalt and started to deteriorate it from within. If this should occur; fulldepth removal and replacement of the asphalt should be the preferred solution. Sealer application involves a spray
or squeegee technique. Typically, spraying is executed by applying 3-foot passes of spray overlapping every 1½ feet throughout the roadway. The second technique involves the use of a squeegee. When using this method, material is pushed down into the porosity of the asphalt. This process is also completed by applying 3-foot passes overlapping every 1½ feet. To improve traction provided by the sealant, three to five pounds of sand are added to each gallon of product. There are also additives available to expedite curing time. For best results, all manufactures recommendations should be followed. These recommendations usually include applying the first coat by squeegee and the second coat by spray. It is important that the proper total thickness is applied with slightly more material used in the first coat. Since seal coat does not wear away as quickly in Southern California, utilizing the less expensive spray technique can be beneficial for communities Seal Coating — continued on page 39
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From left to right: Randy, Bill, Tim & Sonya
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April 2017
Smoke-Free Housing The Benefits Are Clear!
Have you thought about how lovely it would be not to have to clean up cigarette butts on your property or clean up a smoked-in unit? How about feeling worried that a resident might start a fire in your unit because they didn’t extinguish their cigarette properly? Do you wonder about the legalities of smoke-free housing or if your rental prospects will dwindle? Put your mind at ease as you learn: Transitioning into smoke-free communities and the benefits Difference between smoking cigarettes vs marijuana or e-cigarettes Effects of second hand smoke on residents of the property How to use a Non-Smoking Addendum to Rental Agreement Presented by: American Lung Association in California & OC Health Care Agency Date:
Thursday, April 13, 2017
Time:
9:00–11:00 am
Cost:
$50 — Members $70 — Non-Members
Location: AAOC Offices 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701
2 CEC Points
Register TODAY! Call (714) 245-9500, Fax (714) 245-9505, or Online at www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
April 2017
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Apartment News
35
Pulse on the
A Quarterly Review of Key Financial
4th Quarter 2016 Update Apartment Data/ Economic Indices
Orange County
USA
4th Qtr 2014
4th Qtr 2015
4th Qtr 2016
4th Qtr 2014
4th Qtr 2015
4th Qtr 2016
42
44
45
4,064
4,254
3,648
$140 million
$669 million
$417 million
$36.4 billion
$51.6 billion
$46.1 billion
• Actual Average Cap Rate
4.97
4.85
4.47
6.26
5.92
5.94
• Average Gross Rent Multiplier
12.99
15.02
15.20
11.90
12.42
13.38
• Price per Square Foot
$229
$267
$310
$120
$140
$144
$176,413
$252,377
$278,821
$122,091
$142,107
$143,290
Average Rent Level
$1,888
$1,973
$2,065
$1,194
$1,249
$1,278
Annual Effective Rent Growth
4.52%
4.50%
$4.65%
4.65%
4.57%
2.36%
Concession Percentage
–.01%
–0.1%
–.02%
–.08%
–.08%
–1.0%
Average Occupancy Rate
96.14%
95.70%
96.18%
94.85%
94.97%
94.71%
2–4 Units
193
252
473
7,400
7,900
8,300
5+ Units
6,196
4,947
4,246
100,400
118,000
102,200
Total Apartment Sales Transactions Total Sales Volume
• Price Per Unit
Apartment Building Permits Issued by total # of units (not buildings)**
Average Monthly Employee Wages**
$4,071
$4,121
$4,165
$3,688
$3,769
Data Source Qualifications
Source: Co-Star www.costar.com 5 unit + properties
Source: Axiometrics www.axiometrics.com Primarily 100 unit + properties
Source: U.S. Census Bureau: Privately owned, new construction
$3,859
Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted
Consumer Price Index*
0.7%
2.0%
2.0%
0.8%
0.7%
2.1%
Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous
Unemployment Rate**
6.7%
5.3%
4.4%
5.6%
5.0%
4.7%
Source: U.S. Bureau of Labor Statistics Reflects last month of quarter
Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.
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Apartment News
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April 2017
Marketplace
Data for the Apartment Investor
Transparency…always a good thing in market economies?
W
asn’t a trick question. The answer is, yes, the natural laws of transactional business in free market systems prefer a transparent environment. Your corollary concept: Markets hate uncertainty. Together these maxims acknowledge that marketplace transparency enables more effective use of resources, more reasoned decision making by participants and, as a consequence, increased likelihoods of long term productivity, a desirable outcome in every society. Naturally, this does not mean that every marketplace participant will access every bit of accessible data. But with at least the sense of transparency among market participants a level of confidence activates; the mere perception of openness and transparency makes us assume deception is less likely and enhanced system-wide trust ensues. Why is this an important phenomenon—this “sense of transparency”? Because perceptions of trust among market participants are a lubricant to the moving parts in a capitalist economy. This is no small thing in a $19 trillion+ annual GDP behemoth like the US. We want transparency to oxygenate the air. So, for investors, consumers, taxpayers, employees, government officials or whatever hat myriad of hats one may wear in whatever kind of marketplace one may participate (often multiple) the free flow of information and the transparency thereof will generally help
markets operate more efficiently, ultimately contributing to better standards of living in market economy, democratic nations. The flip side of all this transparency cheerleading says that we must nevertheless be cautious about legislatively imposing it. There are costs and slowdowns, at least in the short term, when disclosures and transparency are dictated by government to market participants. Yes, it is possible for public sector regulations to botch things up in “fixing” a situation. This is the sketchy part for society in managing itself. How much mandated disclosure is truly effective and appropriate?
Accountants Under the Spotlight
An interesting take on this question of disclosure and the forms it takes recently emerged from the Public Company Accounting Oversight Board (PCAOB), a nonprofit corporation created by Congress in 2002. In case you’re not caught up on your PCAOB reading, as of January, 2017 for the first time ever, the personal name of the senior individual responsible for the audit of a US public company’s financial statements will henceforth be made known to shareholders. Previously the accounting firm’s name was all that was required on the audited statements. We love this move by a public agency in striking a blow for transparency and for its spiritual cousin, accountability. The fact that individuals April 2017
BY NICK LIEBERMAN
responsible for audits that feed into publicly traded securities markets can no longer sit behind a veil of anonymity should incentivize these highest-level-inthe-world bookkeepers to be all the more on their toes and do their best. Sorry, anonymity breeds a degree of complacency in our book. You try harder when your name is on the work product. This new rule also sharpens the understanding of those who will make investment decisions or recommendations predicated on those very audited financial statements. Now there’s a name, face and human profile attached to the signature on the bottom line, for whatever insight that may provide in evaluating the audited statements of Apple, Boeing, Exxon, Walmart and all the other big boys. Kudos to the PCAOB for this low cost, transparency additive. One less shadow for the marketplace to deal with.
Rent surveys
When it comes to openness and transparency in the rental housing industry, credible rent surveys are one of the key data points that give landlords and tenants that earlier discussed “sense of transparency” in the marketplace. The rental data on the adjacent chart reveals that “average rent level” for apartments across Orange County were $2,065 monthly in Q4 2016, and
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Pulse — continued on page 39
Apartment News
37
Rental Payment History Puts the Brakes on Serial Skippers
BY LINNELL TAYLOR MARKETING, NAA PARTNER
F
or apartment operators, it’s among the most frustrating—not to mention costly—of outcomes. A resident skips out on his or her lease before it’s up, leaving behind an unexpected vacancy as well as no small amount of unpaid rent. Renters fail to satisfy the terms of their leases for a variety of reasons. Some may feel they don’t have a choice after suddenly losing their job. Other residents—known in the industry as “serial skippers”—make skipping out on leases a habit and seem determined to abuse the system by hopping from one community to the next, while meeting as little of their financial obligations as possible at each stop. “We generally don’t even call them “serial skippers,” says Marc Raskulinecz, Senior Vice President of Property and Asset Management at Newport Beach, Calif.-based CORE Realty Holdings Management. “We call them “people who are chasing the next deal.” Regardless of the term deemed most descriptive, operators seek to protect themselves from serial skippers in several ways. Typically, they use credit scores, employment history and cur-
38
Apartment News
rent income levels to assess the likelihood that an applicant will meet the terms of his or her lease. Today, many apartment managers are also incorporating propects’ up-todate rental payment history in their evaluations or lease applications—and are finding the information to be powerful protection against skippers. “This data has been a tremendous help to my company,” says Michael Johnson, Executive Vice President at Memphis, Tennessee-based Alco Management. The operator uses rental payment data that Experian RentBureau collects every 24 hours from participating managers, electronic rent payment services and collection companies. “Anybody who’s skipping out is going to show up in this database first,” Johnson says. “It’s going to hit the database before it hits their credit report, just because of the time it takes to go through a collection agency. We find people through this service who are not honoring their leases—either they’re delinquent or they have skipped—and we won’t rent to them.” There’s sound reason for Alco’s approach. According to a study by
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April 2017
Experian RentBureau, how an individual has paid rent in the past is a strong indicator of how that person will pay rent in the future. Lease default rates for prospects with a positive rental payment history (meaning one with no skips or unpaid balances) are only 5.96 percent. On the other hand, default rates for prospects with one prior unpaid balance jump to 23.20 percent. Those with two or more rental debts (meaning they are likely serial skippers) have a default rate of 35.20 percent, nearly six times higher than applicants with positive rental histories.
The Many Effects of Skippers
Multifamily operators say it’s critical for managers to use all the resources available to them to prevent skippers from leasing at their communities because of the considerable financial havoc they can wreak. As Johnson notes, not only does a lease skip leave a community without the rent it was expecting, but it creates other unplanned financial exposures as well. “There’s the turnover cost because you’ve got to turn the unit after someone leaves,” Johnson says. “Also, there
are probably increased advertising costs, because not you’ve got more units to fill.” Less obviously, skippers can also affect the morale of a community, according to Johnson. “If you have a lot of that happening in the same property, it creates some perception among your other residents that something’s wrong.” He says. “People are moving out too fast, and it makes other residents ask, “What’s going on with this property?” Just as rental payment history can help prevent skippers from renting at a community in the first place, so too can it help collect from former residents who left a community owing money and are now applying for a lease at another property. Like Alco Management, CORE Realty Holdings Management Inc. contributes to and accesses rental history. “When we began reporting the data, we started to get more people who were calling and trying to settle past debt,”
Raskulinecz says. “The reason was pretty clear: their live payment history is now following them.” Reprinted with permission by the National Apartment Association. For more information, please visit: www.naahq.org.
Pulse — continued from 37 were $1,278 nationwide. The major note here is that nationwide rents rose only 2.36% from a year ago, a sizeable growth reduction from the 4.57% increase the prior year and 4.65% the year before that. Just an FYI, marketplace. Take it for what it’s worth.
A final maxim
Seal Coating — continued from 34 who want avoid over sealing. Be aware, some contractors only squeegee when it might not be needed, double check with the company as the spray method helps to avoid over-sealing which can lead to delamination problems in the future. Seal coating does more than just make our asphalt look nice and new. It has functions that help extend the life of your asphalt and help you plan better for the future expenditures. Community managers and their board members should always have a reserve on hand in order to tackle the larger projects that will arise in the future. Seal coating can help delay those major projects further “down the road”. So is seal coating worth it? You bet your “asphalt” it is. Ryan Strzalka works for Rose Paving LLC in their
Information is great, providing it’s Southern California office which specializes in asphalt reliable. So in closing we remind all and concrete maintenance and preservation. He can be readers to be always mindful of perhaps reached directly at rstrzalka@rosepaving.com the greatest maxim of them all: “garbage in, garbage out”.
What you will find in your Dues Renewal this year:
SAMPLE Our Strength Is In Our Numbers! Notify us when you have increased your unit count and get 100% credit back!
*Receive 100% credit ($3.00) for each new unit added! Credit can be used on ANY AAOC service or product, excluding Dues. Credit non-transferrable.
April 2017
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39
Owning Forever from Cash In on the Myths of Real Estate
B
ased upon my own conversations and observations, I would say that a significant number of AAOC members have owned their current property (or properties) for ten or more years. In fact, I’ll venture to guess, some still hold title to the very first rental prop-
5-6
erty that they purchased or inherited. We put a lot of time, effort and energy into our properties; and, for many of us, the rewards have been very gratifying. Those properties have helped us to build our financial net worth and, in all likelihood, are generating a good
By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President
cash flow. Yet is that really enough? In my book Cash In on the Myths of Real Estate, I have devoted an entire chapter to “Growing Your Accumulated Wealth.” One of the myths that I address is the assumption that you shouldn’t sell any of your properties that are doing well.
My real estate investments are long-term, inflexible assets.
Popular Belief: Many investors treat all of their real estate holdings as permanent fixtures within their financial portfolio. Bill’s Truth: Real estate should be considered as a prime component within both your short-term and your long-term financial plan. For many owners of multiple properties, more than 75% of their net worth is based within their real estate holdings. Active management is needed to ensure that returns are maximized and goals are met. Every property should be considered as doing a job. You need to keep asking yourself, is the performance of this asset helping me to meet my goals? If a change is needed or better returns might be possible, quantify your options and take action. Cash In: Use your real estate holdings as a strategic, wealth-building tool.
Buying, selling, and exchanging real estate is a great catalyst for wealth building.
When you assign a particular job to a property, you become the boss of that investment. Just as in the workplace, you have to set performance expectations and conduct biannual or annual reviews.
40
Apartment News
As part of this process, you need to establish quantifiable benchmarks. You should be checking not just cash flow and current value, but also the status of your overall rate of return and what, if any, tax savings the property may be
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April 2017
providing. You also need to know what is happening in the marketplace and what other options might be available. This is where having a trusted advisor can be of immense help. In additional to
providing you with current sales comps and rent surveys, that individual should be keeping you updated as to local, regional and national economic trends. Part of your decision-making should be predicated upon a balancing of your entire real estate portfolio. If you own multiple properties, there may be one trophy property that you maintain as a long-term hold. The goal should be to have that property free-and-clear or with minimum encumbrances so as to generate whatever cash flow is needed. With a stable base, you now have more flexibility to consider selling, trading or leveraging your other holdings as opportunities become available. That said, your advisor needs to keep you informed about possible contrarian moves and alternative investments that are in keeping with your needs and goals. Remember, too, that goals and circumstances can change. In last month’s article entitled “Getting Ready—Tax and Other Times” (March 2017 issue of Apartment News Magazine), I talked about trigger events and the importance of conducting portfolio reviews whenever there is a change in personal or external circumstances. You may also want to look at your property from a legacy planning perspective. Is this particular investment one that your heirs are going to want or even be able to manage? Be realistic in terms of where they are in their lives and their time commitments. And, when in doubt, ask. You may not like the answer you get, but perhaps that is a signal to you that some type of adjustment is needed. Again, legacy transitioning and helping to acquaint your heirs with the benefits of rental property ownership may be another area where your advisor can be of assistance. About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.
Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out. The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office. PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place. Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place. Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process. Call today. Lee Hendrie President/CEO Author, Speaker, Consumer Advocate
Call 800 640-4743
www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338
April 2017
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41
Join Association Members Traveling the World Together In 2017 and early 2018 we have three wonderful tours for members to enjoy, small group experiences across diverse tours spanning the globe. If you’re looking to stay closer to home, join us for a glorious and fun journey up the scenic and rugged Canadian coastline. It’s round-trip New York City with exploration all the way to stunning Quebec City, including a voyage on the mighty St. Lawrence River. Over the course of 14 days, we’ll explore Sydney, Halifax, Newfoundland and even an overnight in Quebec City. And like all Stewart Tours, touring is included in all cruise ports. Our beautiful home away from home is the incredible Norwegian Gem. This midsize cruise ship features amazing dining and terrific entertainment to enjoy each evening. To make this tour even better, we’ll enjoy 2 nights right in the heart of historic Philadelphia! Join us for chance to be in the heart of fall foliage this October in the Canadian Maritimes. $3,999pp / Oct 20-Nov 2, 2017. This August, we have a fascinating journey on the eastern region of the Danube River as we explore from Budapest to Bucharest over 16 Days. A fabulous week-long 5-Star river cruise is bookended by 3 nights of exploration in Budapest and c Slovakia and 3 nights in the heart of Romania in exotic and off-the-beatenn path Transylvania! A voyage on the beautiful Danube River will include visit to 5 countries – Serbia, Croatia, Hungary, Bulgaria and Romania. Touring is included on the cruise, which features a next generation riverboat that is sure to impress. During the land exploration of the tour, enjoy Stewart Tours’ cultural touring with an emphasis on people-to-people and historical experiences, everything from dining in a resident’s home to a private classical music performance. A truly magical 16day tour this August/September. $5,699pp /Aug 31-Sept 14, 2017. An adventure to the very tip of the Americas is what waits Rental Property Owners for February of 2018. Imagine sailing around the fabled horn of South America, witnessing the famous Straits of Magellan and gazing at the face of Amalia Glacier, part of the southern Patagonia Icefield. This South American tour starts in Santiago Chile with 3 nights of exploration in the shadow of the famous Andes Mountains. Our Stewart Tours included land experiences range from making your very own wine in a Chilean vineyard to soaking up the vibrant and bustling atmosphere of Santiago’s most famous markets. It will be a wonderful start to a grand South American tour. After exploring the UNESCO World Heritage areas of Valparaiso on Chili’s coast, we’ll step aboard the beautiful and elegant Emerald Princess, unpacking only once for the next 14 days as we explore the coast of Chile & Argentina. During the cruise, forget about booking a thousand-plus dollars of crowded cruise line shore excursions, all your touring is included and features hand-picked Stewart Tours’ land experiences. We will explore Puerto Montt, Punta Arenas, Ushuaia (Tierra del Fuego), Puerto Madryn, Montevideo and even the Falkland Islands. Ending in Buenos Aires, we’ll spend 3 nights touring all the highlights and even get out into the countryside for a day in the Tigre Delta as well as a day with South American Gauchos and BBQ. Don’t worry, we didn’t forget about the famous Tango too! (Feb 10-Mar 3, 2018) Three amazing tours, three wonderful destinations, join us and other association members traveling the world!
Reservations 866.944.3036 or StewartTours.com
42
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Where else but at…
Medicine Cabinets
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Closet Doors: Vinyl or Mirrored
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Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”
April 2017
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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
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April 2017
PRODUCT & SERVICE COUNCIL MEMBERS’
Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Access Control Solutions
Air Conditioning & Heating
Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com
Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103
Accounting Services
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Kastle Systems provides a comprehensive set of integrated/managed security services.
Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.
Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com
Assistance in avoiding capital gains taxes on sale.
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com
Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.
Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com
Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com
See the Advertisers Index on Page 72 for the location of our ad.
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com
Apartment Rental Publications & Services
Major appliances for apartments.
L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com
Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
#1 nationwide provider of information and advertising services.
Product & Service Council — continued on page 48
Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
Apartment Market Research Data
Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com
ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com
Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com
Multifamily’s leading resident feedback, retention, and reputation management solution providers.
Outsourced accounting, tax credit and management consulting.
The fastest growing property management software in the industry
Advertising firm specializing in Websites, Search & Social Media Marketing.
Apartment data and market research.
April 2017
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Product & Service Council continued from page 47
For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 RentPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Appliances Sales, Service & Leasing
Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com
Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.
American Appliance Rentals Thomas Hogue 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com
Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 72 for the location of our ad.
Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com
Apartment/Student Housing RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
Text messaging services to help communicate with your customers.
IS THE WORLD MOVING TOO FAST FOR YOU?
See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.
Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com License #0462338
• Concrete • Petromat Overlays • Block Walls
• Paving Stones • Curb & Gutters • Striping
c&cpaving
ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net
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April 2017
Helping professionals like you consolidate suppliers with world class service.
KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.
L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com
See the Advertisers Index on Page 72 for the location of our ad.
Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com
See the Advertisers Index on Page 72 for the location of our ad.
Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com
Asphalt, paving, concrete, seal coating, striping, ADA compliant.
M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com
Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com
Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com
Ruzicka, Wallace & Coughlin, LLP Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net
Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.
Parking lot maintenance.
David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com
Provide legal services on all employment related issues and Fair Housing discrimination claims.
Eviction Attorneys.
Specializing in residential and commercial evicitons with flat rates and prompt, professional service.
Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com
Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.
Asset Management
Product & Service Council — continued on page 50
Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.
Attorneys Barth Calderon, LLP Matt Evans 333 City Blvd. W., Suite 2050 Orange, CA 92868 (714) 704-4828 matt@barthattorneys.com Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com
See the Advertisers Index on Page 72 for the location of our ad.
Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com
Business litigation, real estate law landlord/tenant and healthcare issues.
Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com
Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.
Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com
Assistance in avoiding capital gains taxes on sale.
Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.
H.G. Long and Associates—FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.
April 2017
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Product & Service Council continued from page 49
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com
Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com
Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net
Apartment Turnover Specialists.
Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.
Manufacturer of Demand Controls For Domestic Hot Water Systems.
Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.
Bath Renovations American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com
Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.
Boiler Systems
Water Heater/boiler service and installation.
Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809
See the Advertisers Index on Page 72 for the location of our ad.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com
Buying Group
See the Advertisers Index on Page 72 for the location of our ad.
NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com
Proving brokerage services, portfolio valuation and investment strategies to apartment owners.
Complete kitchen and bath restoration and refinishing company.
Serving California Since 1956
Coin-Operated
WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services
QUALITY SERVICE AND INSTALLATION
TOLL FREE
1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan
714-633-1811 • Apartments • Condominiums • Any Type of Location
NATIONAL SERVICE 845 N. Commerce St. Orange, CA
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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com
Thomas B. Cummings tcummings@wzllp.com
1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517
April 2017
Cabinets Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.
Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.
Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com
See the Advertisers Index on Page 72 for the location of our ad.
The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.
Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com
Custom & standard cabinets for all areas. No job too small!
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com
Product & Service Council — continued on page 52
We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!
❏ Missing Asphalt Shingles
❏ Debris in Rain Gutters
❏ Missing or Cracked Composite Shingles
❏ Damaged or Missing Wood Shingles
❏ Failing Flat Roof Repair
❏ Cracked Mortar
Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.
S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com
Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.
Carpentry Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Overlooking these issues will cost you more in the long run. You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.
714-538-3330 CA License #910068
Affordable and Reliable • Fully Insured • Re-Roofing and Repairs
April 2017
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Product & Service Council
Cleaning Service
continued from page 51
Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net
Carpet Sales & Service Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com
Apartment Turnover Specialists.
Helping professionals like you consolidate suppliers with world class service.
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.
Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net
Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.
Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.
All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com
See the Advertisers Index on Page 72 for the location of our ad.
Apartment News
www.aaoc.com
See the Advertisers Index on Page 72 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958
Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.
Collections Todd A. Brisco & Associates Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com
Business litigation, real estate law landlord/tenant and healthcare issues.
Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.
Apartment Turnover Specialists.
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Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com
April 2017
FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com
Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.
On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com
Specializing in residential & commercial evictions.
Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com
Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.
Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com
Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.
Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com
Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc. Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com
Asphalt, paving, concrete, seal coating, striping, ADA compliant.
M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com
Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.
Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com
FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.
Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com
Parking lot maintenance.
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Construction
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com
American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net
General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, p atio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.
Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.
Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com
Design Build Contractor specializing in exterior restoration and fencing.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
Consulting AR Capital Plans Sean Andersen 27702 Crown Valley Pkwy., Suite D-4 #103 Ladera Ranch, CA 92694 (949) 481-0421, Fax (949) 481-0516 sandersen@reservestudy.com
See the Advertisers Index on Page 72 for the location of our ad.
CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com
Provide capital plans for multiunit housing, churches and schools.
Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com
See the Advertisers Index on Page 72 for the location of our ad.
EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com
Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.
Outsourced accounting, tax credit and management consulting.
Product & Service Council — continued on page 54
April 2017
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Product & Service Council
Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info
Contract Services
continued from page 53
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.
Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.
NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com
Proving brokerage services, portfolio valuation and investment strategies to apartment owners.
NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.
Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Countertops
We are a full service company specializing in interior renovations and unit turns.
Deck Coatings, Magnesite Repairs, Waterproofing A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com
Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
Complete kitchen and bath restoration and refinishing company.
CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com
Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com
See the Advertisers Index on Page 72 for the location of our ad.
Laminate, quartz & granite available. No job too small.
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net
EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com
Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.
McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
See the Advertisers Index on Page 72 for the location of our ad.
Apartment Turnovers and Maintenance
We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs. • Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more! • Tile/wood flooring • Drywall • Carpet/linoleum • Electrical Free Estimates. Fully Insured. Thank you for your great work on our apartments before we put them up for sale. Your work was top notch and you got everything done in the time frame we needed. — Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you. — Dale S., AAOC Member
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April 2017
Call Paul at
1-800-541-1967
sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com
Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Doors & Windows
Electrical
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com
Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net
Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014
Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.
Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.
Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.
General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com
COMMERCIAL
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Product & Service Council — continued on page 56
L AUNDRY
SOLU TIONS
Drain Cleaning California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242
Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.
Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103
See the Advertisers Index on Page 72 for the location of our ad.
LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com
Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.
ur o Y e v Sa
s r e t r a u Q for the
n u F
f f u St
Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
Your residents can use credit/debit or smart cards in our state-of-the-art digital laundry centers, and save their coins for the fun things in life. Our solutions don’t just drive resident retention and support smoother operations; they provide competitive revenue sharing and peace-of-mind.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Visit
CSCSW.com
or call Chris Wilson 800.954.9000 x54330 chrisw@cscsw.com
April 2017
www.aaoc.com
Apartment News
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Product & Service Council continued from page 55
Electric Vehicle Products American Appliance Rentals Thomas Hogue 14252 Culver Drive, Ste. 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com
Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 72 for the location of our ad.
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
Manufacturer of Demand Controls For Domestic Hot Water Systems.
Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com
Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.
Electric wiring & installation of car charges & charging stations.
Elevator Services Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com — www.performanceelevator.com Providing exceptional service for competitive prices.
Energy Management Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com
See the Advertisers Index on Page 72 for the location of our ad.
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.
Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com
Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.
Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Environmental Consulting & Training
Organic all-surface protection of pathogens, fungi and mold for up to one year.
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com
BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com
Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com
Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.
See the Advertisers Index on Page 72 for the location of our ad.
Full service restoration including environmental, emergency services fire, flood asbestos and trauma.
See the Advertisers Index on Page 72 for the location of our ad.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.
Evictions Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com
See the Advertisers Index on Page 72 for the location of our ad.
Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.
FastEvict.com Law Group 474 W. Orange Show Road San Bernardino, CA 92408 (800) 686-8686, Fax ( 800) 675-5002 intake@fastevict.com—www.fastevict.com
Attorney owned and operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.
Fencing & Gates Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com
Design Build Contractor specializing in exterior restoration and fencing.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.
Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations
Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720
(562) 430-3588
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Fax (562) 430-0693
Apartment News
www.aaoc.com
www.rayrobertsrealty.com April 2017
D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com
Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com
Commercial & Personal Lines. Insurance advisor of financial planning services.
Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com
Fire Extinguishers
Fire & Flood Restoration
Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com
A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com
Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.
American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com
Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.
Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com
Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.
Fitness Equipment
Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
See the Advertisers Index on Page 72 for the location of our ad.
Furniture Rental
Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.
Full service restoration including environmental, emergency services fire, flood asbestos and trauma.
General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.
BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com
Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com
Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net
Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net
Full service restoration including environmental, emergency services fire, flood asbestos and trauma.
Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Flooring
Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com
Manufacturer of Demand Controls For Domestic Hot Water Systems.
FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com
Apartment Turnover Specialists.
General Contractor.
AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com
Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com
Furniture rental for residents.
Garage Doors Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com
Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.
Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com
See the Advertisers Index on Page 72 for the location of our ad.
General Contractor A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com
Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.
Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.
Product & Service Council — continued on page 58
April 2017
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Product & Service Council
Spicer Mechanical Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com
continued from page 57 Handyman
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Insurance
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com
Commercial & Personal Lines. Insurance advisor of financial planning services.
See the Advertisers Index on Page 72 for the location of our ad.
South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com
Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.
Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com
We are the leading screening and risk management provider for the multifamily industry.
Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com
Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103
See the Advertisers Index on Page 72 for the location of our ad.
Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825
Delta is the nation’s largest plumbing, HVAC and repiping company.
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.
H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.
KIVA Kitchen & Bath Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com
Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett
L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com
Provide insurance consulting & coverage.
Major appliances for apartments.
Independent insurance brokerage representing commercial building owners and operators. See the Advertisers Index on Page 72 for the location of our ad.
See the Advertisers Index on Page 72 for the location of our ad.
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Apartment News
Nelson & Associates, LLC Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com — www.nelsoninsure.com
www.aaoc.com
April 2017
NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.
Palm Trinity Insurance Services Inc. Brian Kong 20955 Pathfinder Rd., Suite 100 Diamond Bar, CA 91765 (213) 616-8500, Fax (866) 616-5775 brian@palmtrinity.com
We provide the best insurance services for Apartment Owners in California.
PHD Insurance Brokers, Inc. Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com
Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.
Property Owners Protection Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Sarah Atkinson Insurance Agency Inc. Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services. See the Advertisers Index on Page 72 for the location of our ad.
Internet Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
#1 nationwide provider of information and advertising services.
SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com
Multifamily’s leading resident feedback, retention, and reputation management solution providers.
Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com
Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info
Janitorial Services S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com
Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
We are a full service company specializing in interior renovations and unit turns.
See the Advertisers Index on Page 72 for the location of our ad.
Lending Institutions
The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com
Chase Commercial Multifamily Lending — Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com
Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com
Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com
Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.
Chase Multifamily Lending Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Citizens Business Bank Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com
Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com
Mailboxes Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters
See the Advertisers Index on Page 72 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Maintenance, Repairs, Products
Industry specific banking services for Property Management Companies.
Landscapes/Hardscapes
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com
Business Banking, Apartment Loans/Commercial Loans.
Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Interior/exterior lighting installation, maintenance & service.
See the Advertisers Index on Page 72 for the location of our ad.
Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Seacoast Commerce Bank Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com
Lighting
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.
Product & Service Council — continued on page 60
Sales and installation of synthetic turf products.
ELIMINATE TRIP HAZARDS
Concrete grinding costs up to 90% less than concrete replacement.
Before
After
Sidewalk trip hazards
Surface preparation
Raised cracks
Line removal
Humps in floors
And more!
Curb/Gutter
Call now for a free sidewalk evaluation.
800.922.2488 SaberFoundations.com Contractor License: 826234
April 2017
www.aaoc.com
Apartment News
59
Product & Service Council
South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com
continued from page 59
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
Marketing Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com
Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.
BONA FIDE MORTGAGE Serving multi-family owners since 1983
Apartment Financing
• 2– 4 units
• 5+ units
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.
American Restoration Company James McCormick 1260 N. Hancock, Suite 107 Anaheim, CA 92807 (714) 777-6159 carol@amrestorationco.com Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net
General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.
EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.
nlieberman@cox.net www.bonafidemortgage.com Apartment News
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com
(949) 651-0999
60
Paint Sales & Service
Organic all-surface protection of pathogens, fungi and mold for up to one year.
Online Rent Payment
Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace
See the Advertisers Index on Page 72 for the location of our ad.
CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
“Depend on us”
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Mold Remediation
Manufacturer of Demand Controls For Domestic Hot Water Systems. See the Advertisers Index on Page 72 for the location of our ad.
Ornamental Iron
www.aaoc.com
See the Advertisers Index on Page 72 for the location of our ad.
Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.
Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.
April 2017
Parking Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com
Western Exterminator Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com
Residential and commercial pest control and termite control since 1921.
Full service parking permit management solution. We issue the permits!
Photography
Parking Enforcement
Tim Krueger Photography Tim Kreuger 2734 San Juan Lane Costa Mesa, CA 92626 (949) 274-2400 timmykrueger@gmail.com — www.timkruegerphotographer.com
Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com
Patio Covers Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com
Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com
Plumbing, Contractors & Supplies California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242
Ironwood Plumbing, Inc. Carl Ludwig 1315 N. Tustin St., Suite I387 Orange, CA 92867 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Mineral Wells Landscaping & Building Inc. Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.
Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
See the Advertisers Index on Page 72 for the location of our ad.
Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825
Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com
Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.
Delta is the nation’s largest plumbing, HVAC and repiping company.
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
Manufacturer of Demand Controls For Domestic Hot Water Systems.
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Power Washing Advanced Powerwashing Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com
Power washing of walkways, dumpsters, parking areas, trash chutes.
Property Management
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net
Product & Service Council — continued on page 62
Commercial and residential pest control.
Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com
RASH YAMBO DECKING & STAIRS
Heat treatment equipment & training for bedbugs.
Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com
Over 25 Years Experience
Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts Fully Insured • Lic.# 804656
Free Estimates
800-677-6168 April 2017
www.aaoc.com
Up to 10 Years Guaranteed
Apartment News
61
Product & Service Council continued from page 61
Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.
Axiometrics, Inc. Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com — www.axiometrics.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com
We are the leading screening and risk management provider for the multifamily industry.
Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com
Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.
DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com
Provides property management & consultation services in the multifamily industry.
Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.
ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com
L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com
Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693
LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com
40 Years of Property Management Experience in Orange County.
www.mgtworks.com We provide apartment property management in Southern California.
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Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.
CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com
Reliant Parking Solutions Kevin Wexler PO Box 13004 San Diego, CA 92013 (888) 977-6848 kevin@reliantparking.com — www.reliantparking.com
Full service parking permit management solution. We issue the permits!
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Property Management Staffing & Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.
Full service property management provider for 16+ units.
15+ years of experience in managing multi-family and senior apartments.
The fastest growing property management software in the industry
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.
Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com
WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com
We are the leading screening and risk management provider for the multifamily industry.
See the Advertisers Index on Page 72 for the location of our ad.
See the Advertisers Index on Page 72 for the location of our ad.
The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
Monterey Group Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net
JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.
Product & Service Council — continued on page 64
April 2017
NEW Stain Resistant Carpet
1
Vinyl Planks from
1
New Pad $ 15 Includes and Installation
$ 15 (material only)
Strong Durable Plush Carpet
Laminate Flooring from
sq. ft.
1
New Pad $ 25 Includes and Installation sq. ft.
sq. ft.
1
$ 15 (material only) sq. ft.
Many Other Selections for Residential and Commercial Carpet at the Same Low Price
40
Years in Orange County! • Carpet • Vinyl • Tile
• Laminate and Wood • Luxury Vinyl Planks and Tiles
An Excellent Service Record with Many Satisfied Customers
(714) 282-0174 731 W. Taft Avenue Orange, California 92865
Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622
April 2017
www.aaoc.com
Apartment News
63
Product & Service Council continued from page 62
Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com
For 30 years, we have provided qualified employees to the property management industry.
The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com
See the Advertisers Index on Page 72 for the location of our ad.
Rain Gutters
See the Advertisers Index on Page 72 for the location of our ad.
Real Estate/Investments
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.
CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com
Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com NAI Capital Multifamily Services Group Christopher Arvizu 1920 Main Street, Suite 100 Irvine, CA 92614 (949) 468-468-2336, Fax (949) 266-9550 carvizu@naicapital.com — www.naicapitalmultifamily.com
Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com
Prestige Property Management Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com
ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com
Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com
Assistance in avoiding capital gains taxes on sale.
We are the leading screening and risk management provider for the multifamily industry.
Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.
See the Advertisers Index on Page 72 for the location of our ad.
H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.
Proving brokerage services, portfolio valuation and investment strategies to apartment owners.
Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.
Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.
APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience
Lee Walker, MAI
Lee Walker Appraisals Orange, CA 92867 64
Apartment News
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April 2017
714-744-1074 www.leewalkerappraisals.com
Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com
Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.
Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com
Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.
BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com
Full service restoration including environmental, emergency services fire, flood asbestos and trauma.
Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
Brooker Associates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com
Resident Screening On-Site.com Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com
Design Build Contractor specializing in exterior restoration and fencing.
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
TransUnion offers resident screening and analytics to multifamily operations
EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com
Roofing
Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.
Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Rent Payment Services RentPaidOnline Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Bishop Inc. Holly Pinedo 1429 W. Collins Orange, CA 92867 (714) 628-1208 holly@bishopinc.net — www.bishopinc.net
General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.
Product & Service Council — continued on page 66
Providing the most rent payment options in the industry.
Put 20 Years of Property Management Experience to Work for You • All-inclusive property management includes minor repairs & unit rental service
4 UN
ITS —
SAN
TA A N
A
• Vacant units made rent-ready in 7 days • All monthly & annual statements prepared by our in-house C.P.A. • Routine inspections performed to prevent large repairs “Thank you for getting our unit rented before it was even rent ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member
Paul Rosow
Real Estate Broker CA BRE # 01205240
800-541-1962
3151 Airway Avenue, Ste M1 Costa Mesa, CA 92626
paul@southcoastrealestatebroker.com
•
www.southcoastrealestatebroker.com April 2017
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Apartment News
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Product & Service Council
Security Services
continued from page 65
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Mark Anderson 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 manderson@signal88.com — www.signal88.com
BluSky Restoration Meredith Magaha 1000 E. Howell Ave. Anaheim, CA 92805 (714) 290-6048 mmagaha@goblusky.com
Full service restoration including environmental, emergency services fire, flood asbestos and trauma.
CBCI Construction Kristen Johnson 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 kjohnson@cbciconstruction.com — www.cbciconstruction.com
Provide visible security patrol for multifamily housing.
See the Advertisers Index on Page 72 for the location of our ad.
Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.
Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com
Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com
The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com
See the Advertisers Index on Page 72 for the location of our ad.
McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com — www.aciinsure.com
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com
Commercial & Personal Lines. Insurance advisor of financial planning services.
Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com
See the Advertisers Index on Page 72 for the location of our ad.
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com
Assistance in avoiding capital gains taxes on sale.
H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.
Telecommunications Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org
1031 Exchanges
Staffing Service
Helping professionals like you consolidate suppliers with world class service.
See the Advertisers Index on Page 72 for the location of our ad.
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com
We help homeowners defer or reduce capital gains taxes.
H & S Wealth Management/Cenatrus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.
Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net
Towing company with 4 locations in Orange County.
Training Career Strategies John Richards 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com
Utilities & Sub Metering
COIN-OP WASHERS & DRYERS
Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825
SALES SERVICE LEASE REVENUE PARTS
Delta is the nation’s largest plumbing, HVAC and repiping company.
Serving O.C Coin-op Over 25 Years! • OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers
ACE Commercial Laundry Equipment Inc
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Westminster, CA
www.aaoc.com
714.897.4342
April 2017
www.acelaundry.com
NWP Services Corporation Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com Utility Management and Energy Management.
Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org SoCalGas Adrian Molina 1919 S. State College Blvd Anaheim, CA 92806 (714) 634-3287 Amolina@semprautilities.com Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com Western Multi-Family Renovation Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com
Video Surveillance
Video Commercials
Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.
NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com
Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103
Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.
Debinaire Company Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809
Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com
Water heaters. See the Advertisers Index on Page 72 for the location of our ad.
Kastle Systems provides a comprehensive set of integrated/managed security services.
Waste & Recycling
Delta Mechanical Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825
Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org
Delta is the nation’s largest plumbing, HVAC and repiping company.
Water Heaters
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242
See the Advertisers Index on Page 72 for the location of our ad.
Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com
Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com
Helping professionals like you consolidate suppliers with world class service.
Orco Apartment Supply, Inc. George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
Product & Service Council — continued on page 68 Community Association Specialists Competitive Prices Same Day Installations Unparalleled Customer Service Superior Craftsmanship
Sondance Painting
A+ Rated Member of the Better Business Bureau
866-788-3646 www.republiccompanies.com
NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES
NEAT, FAST, HONEST GARAGE DOORS | WINDOWS | PATIO DOORS | ENTRY DOORS
562
926-7138
April 2017
LIC. #828563
• 949
www.aaoc.com
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Product & Service Council continued from page 67
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com
Home Depot 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 www.homedepot.com
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com
Lowe’s — Irvine Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com — www.lowes.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com
See the Advertisers Index on Page 72 for the location of our ad.
See the Advertisers Index on Page 72 for the location of our ad.
Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com
Water heater repair and replacement including residential, tankless, and commercial.
Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com
See the Advertisers Index on Page 72 for the location of our ad.
Website Development/Online Advertising Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
Windows & Doors
Water Heater/boiler service and installation.
Bienek Roofing Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com
Waterproofing Brent Collins Construction Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com
Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.
All types of roofing & construction. See the Advertisers Index on Page 72 for the location of our ad.
Helping professionals like you consolidate suppliers with world class service.
Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors
R3 Construction, Inc. Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com
Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.
Republic Windows & Doors Gayle Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014
Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.
NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit. The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL) 68
Apartment News
www.aaoc.com
April 2017
ARE YOU LOOKING FOR
QUALITY, SAFETY & PERFORMANCE?
A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base
Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.
Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.
PGS FuelStop® One-Hour Gas Flow Timer
S27TNG with S27NPED Pedestal Base
S36T with SS Door Kit
Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.
DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966
S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers
2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com
April 2017
www.aaoc.com
Apartment News
69
ADVERTISERS’ INDEX
Category
See page 72 for alphabetical listings
ENVIRONMENTAL SERVICES
PAINT SALES & SERVICE
American Environmental Specialists..................20
Rash Yambo Decking & Stairs...............................61
Wesierski & Zurek, LLP..............................................50
S M Painting Corp.......................................................24
ESCROW & EXCHANGE
Sondance Painting.....................................................67
Safe Harbor Exhange, Inc........................................24
PEST CONTROL
AIR CONDITIONING & HEATING
CARPETS
EVICTIONS
Access Exterminator Service..................................11
JM Air Conditioning & Heating..............................9
Carpet Crafts.................................................................63
Block & Associates......................Inside Back Cover
Lloyd Pest Control......................................................15
APPLIANCES—REPAIRS, PARTS, RENTALS
Home Depot PRO.......................................................21
Brennan Law Firm.......................................................31
PLUMBING, CONTRACTORS SUPPLIES
ORCO Apartment Suppy.........................................43
Duringer Law Group, PLC.......Inside Front Cover
Aarow Drain & Plumbing........................................72
Fast Evict Law Group..........................................Insert
California Rooter & Plumbing................................29
Steven D. Silverstein, Law Office............................4
ORCO Apartment Suppy.........................................43
Wesierski & Zurek, LLP..............................................50
PORCELAIN REFINISHING
FENCING & GATES
Bath Crafters..................................................................24
American Appliance Rentals.................................45 Home Depot PRO.......................................................21 Lin-Ed’s Appliance Service & Repair...................47 ORCO Apartment Suppy.........................................43 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS
Lee Walker Appraisals...............................................64 ASPHALT SALES & SERVICE
C & C Paving Company, Inc....................................48 Paveway............................................................................9 ATTORNEYS
R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT
ACE Commerical Laundry Equipment, Inc......66 CSC Service Works......................................................55
Alertt Access Gate Controls....................................12
PROPERTY MANAGEMENT
National Service...........................................................50
Buffalo Maintenance, Inc.........................................16
COLLECTIONS
FLOORING, REPAIRS, TILE
Prestige Property Management...........................10
Block & Associates......................Inside Back Cover
Brent Collins Construction......................................22
ProActive Realty Investments Inc........................14
Duringer Law Group, PLC.......Inside Front Cover
Buffalo Maintenance, Inc.........................................16
Roberts Management & Investments...............56
FastEvict.com Law Group.................................Insert
Carpet Crafts.................................................................63
South Coast Real Estate & Property Mgmt......65
GATED ENTRIES
The Management Works.........................................20
CONCRETE MAINTENANCE & REPAIR
C & C Paving Company, Inc....................................48
JLE Property Management Inc.............................25
Alertt Access Gate Controls....................................12
RAIN GUTTERS
HANDYMAN
Argos Home Systems..................................................4
South Coast Construction & Repair....................54
Out of the Gutter .......................................................49
HEATING & AIR CONDITIONING
REAL ESTATE INVESTMENTS
JM Air Conditioning & Heating..............................9
CBRE..................................................................................28
Block & Associates......................Inside Back Cover
CONSTRUCTION
Brennan Law Firm.......................................................31
Brent Collins Construction......................................22
Duringer Law Group, PLC.......Inside Front Cover
Buffalo Maintenance, Inc.........................................16
H.G. Long & Associates —
CONTRACT SERVICES
INSURANCE
Hom Sotheby’s International Realty —
Fast Evict Law Group..........................................Insert
Saber Geotechnical Construction Solutions....59
Farmers Insurance —
The Stanfield Group...................................................44
DECK COATINGS, MAGNESITE REPAIRS,
Theresa Simes Agency.............................................45
Marcus & Millichap.....................................................71
PHD Insurance Brokers, Inc.............................41, 48
ProActive Realty Investments Inc........................14
Brent Collins Construction......................................22
KITCHEN RENOVATIONS
South Coast Real Estate & Property Mgmt......65
Buffalo Maintenance, Inc.........................................16
South Coast Construction & Repair....................54
Vanguard Investment Properties...........................6
Rash Yambo Decking & Stairs...............................61
LEAK DETECTION
W. R. Gorman................................................................34
California Rooter & Plumbing................................29
ROOFING
LENDING
Dale’s Roofing...............................................................64
American First Credit Union.....................................8
Home Depot PRO.......................................................21
Steven D. Silverstein, Law Office............................4 Wesierski & Zurek, LLP..............................................50 BATHROOM RENOVATIONS
South Coast Construction & Repair....................54 BATHTUB REFINISHING
Bath Crafters..................................................................24 BBQ & GRILL SERVICES
AEI Corporation...........................................................69 BLINDS
Apex Window Decor.................................................22 BOILER SYSTEMS
Debinaire Co.................................................................52 CABINETS/REFINISHING
WATERPROOFING
DECKING
All Proof Decks.............................................................26 DOORS, WINDOWS
Bona Fide Mortgage..................................................60
McCarthy Roofing.......................................................51
California Replacement Windows.......................33
Chase/Alec Speltz.........................................................2
McCormack Roofing..................................................30
Republic Windows & Doors...................................67
MAIL BOXES
Royal Roofing..................................................................7
DRAINS
ORCO Apartment Suppy.........................................43
SECURITY SERVICES
Aarow Drain & Plumbing........................................72
R&B Wholesale Distributors, Inc. .......Back Cover
Alertt Access Gate Controls....................................12
California Rooter & Plumbing................................29
MAINTENANCE, REPAIRS, PRODUCTS
WATER HEATERS
Brent Collins Construction......................................22
California Rooter & Plumbing................................29
Buffalo Maintenance, Inc.........................................16
Debinaire Co.................................................................52
R&B Wholesale Distributors, Inc. .......Back Cover
Home Depot PRO.......................................................21
MOLD REMEDIATION
ORCO Apartment Suppy.........................................43
DRAPERIES/BLINDS/WINDOW COVERINGS
Brent Collins Construction......................................22
Apex Window Decor.................................................22
South Coast Construction & Repair....................54
R&B Wholesale Distributors, Inc. .......Back Cover
The Cabinet Depot.....................................................14
DRYWALL
CARPENTRY
Brent Collins Construction......................................22
Brent Collins Construction......................................22 Buffalo Maintenance, Inc.........................................16
70
Apartment News
American Environmental Specialists..................20
WINDOWS
ORNAMENTAL IRON
California Replacement Windows.......................33
ELECTRICAL
Alertt Access Gate Controls....................................12
Home Depot PRO.......................................................21
Buffalo Maintenance, Inc.........................................16
Brent Collins Construction......................................22
Republic Windows & Doors...................................67
www.aaoc.com
April 2017
Newport Beach Top Multifamily Agents
Tyler Leeson
Greg Bassirpou
Mark Bridge
Sheil Stampwala
David Yeh
First Vice President Investments Top Agent | MultiFamily
Vice President Investments MultiFamily
President Investments MultiFamily
Senior Associate MultiFamily
Senior Associate MultiFamily
Anthony Brown
John Susank
Drew Holden
Kurt Hediger
Shane McConnell
Associate MultiFamily
Vice President Investments MultiFamily
Associate MultiFamily
Associate MultiFamily
Senior Associate MultiFamily
Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our highly skilled agent roster closed over 5000 units in Southern California in 2016. Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist
Hap Knowles
Jon Mitchell
Associate MultiFamily
Vice President Investments MultiFamily
any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Reach out to one of our investment professionals for a 2017 investment outlook.
Bob Osbrink | Regional Manager Jon Giannola | Sales Manager
www.marcusmillichap.com (949) 419-3200
19800 MacArthur Boulevard, Suite 150 Irvine, CA 92612
Licensed by the California Bureau of Real Estate
Apts Magazine Top 10.indd 1
April 2017
www.aaoc.com
1/9/17 8:47 AM
Apartment News
71
DRAINS UNBLOCKED !
Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES
“Introductory Offer”
$75.00
Includes Service Call & Labor Main Lines from $95.00
AAROW
DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting
(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851
Do you know… AAOC offers ongoing Educational Opportunities? Visit www.AAOC.com or call 714-245-9500 for more details!
72
Apartment News
ADVERTISERS’ INDEX
Alphabetical
See page 70 for category listings
Aarow Drain & Plumbing...........................................72
JLE Property Management Inc................................25
Access Exterminator Service.....................................11
JM Air Conditioning & Heating.................................9
ACE Commerical Laundry Equipment, Inc.........66
Lee Walker Appraisals..................................................64
AEI Corporation..............................................................69
Lin-Ed’s Appliance Service & Repair......................47
Alertt Access Gate Controls.......................................12
Lloyd Pest Control.........................................................15
All Proof Decks................................................................26
Marcus & Millichap........................................................71
American Appliance Rentals....................................45
McCarthy Roofing..........................................................51
American Environmental Specialists.....................20
McCormack Roofing.....................................................30
American First Credit Union........................................8
National Service..............................................................50
Apex Window Decor....................................................22
ORCO Apartment Suppy............................................43
Argos Home Systems.....................................................4
Out of the Gutter ..........................................................49
Bath Crafters.....................................................................24
Paveway...............................................................................9
Block & Associates.........................Inside Back Cover
PHD Insurance Brokers, Inc................................41, 48
Bona Fide Mortgage.....................................................60
Prestige Property Management..............................10
Brennan Law Firm..........................................................31
ProActive Realty Investments Inc...........................14
Brent Collins Construction.........................................22
Rash Yambo Decking & Stairs..................................61
Buffalo Maintenance, Inc............................................16
R&B Wholesale Distributors, Inc. ..........Back Cover
C & C Paving Company, Inc.......................................48
Republic Windows & Doors......................................67
California Replacement Windows..........................33
Roberts Management & Investments..................56
California Rooter & Plumbing...................................29
Royal Roofing.....................................................................7
Carpet Crafts....................................................................63
Saber Geotechnical Construction Solutions......59
CBRE.....................................................................................28
Safe Harbor Exhange, Inc...........................................24
Chase/Alec Speltz............................................................2
S M Painting Corp..........................................................24
CSC Service Works.........................................................55
Sondance Painting........................................................67
Dale’s Roofing..................................................................64
South Coast Construction & Repair.......................54
Debinaire Co....................................................................52
South Coast Real Estate & Property Mgmt.........65
Duringer Law Group, PLC..........Inside Front Cover
Steven D. Silverstein, Law Office...............................4
Farmers Insurance —
Stewart Tours...................................................................42
Theresa Simes Agency................................................45
The Cabinet Depot........................................................14
FastEvict.com Law Group....................................Insert
The Management Works............................................20
Hom Sotheby’s International Realty —
Vanguard Investment Properties..............................6
The Stanfield Group......................................................44
W. R. Gorman...................................................................34
Home Depot PRO..........................................................21
Wesierski & Zurek, LLP.................................................50
www.aaoc.com
April 2017
Tenant Eviction Unlawful Detainer
125
$
Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)
Established in 1976, Dennis P. Block & Associates is
interests of landlords and income property owners
Dennis P. Block & Associates
consists of 12 eviction attorneys, all specializing in
The number one Law Firm Specializing in Tenant Evictions
State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal
landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.
(714) 634-8232 (800) 77-EVICT Orange (38428)
Open Monday through Saturday We provide written progress reports & you may track your case on-line
Long Beach (562) 434-5000 San Bernardino (909) 877-6565
Inglewood (310) 673-2996 Ventura (805) 653-7264
Full Collection Services • Guara • Free telephone consultations • Lockout Management service available
Free Forms on our website: www.evict123.com Pasadena (626) 798-1014
Encino (818) 986-3147
Orange (714) 634-8232
Fax (323) 938-6069 Fax (714) 634-3633
One Phone Call Starts your Case! www.evict123.com
&
WHOLESALE DISTRIBUTORS, INC.
ONTARIO • HAYWARD • PHOENIX
YOUR NUMBER ONE SOURCE FOR APPLIANCES!
Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source. Contact R&B Wholesale Distributors for all your appliance needs!! • Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers
2350 S. Milliken Ave. • Ontario, CA 91761 Toll Free: (800) 262-1946 • Phone: (909) 230-5400 Fax: (909) 230-5405
• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968
www.rbdist.com