Apartment News The Resources You Want — The Representation You Need — Since 1961
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VOL. LVIII
General Maintenance/ Ask the Expert Join us at our General Membership Meeting
Spring Social See Page 5
In this issue Help Protect Your Finances in a Natural Disaster....................................... 18 Enjoy Income Security Courtesy of your Local Housing Authority ........... 20 AAOC’s 47th Annual Trade Show & Conference took attendees “Around the World!”............................................................................ 24 How to Reach Occupancy Goals as a Team................................................ 32 Property Considerations in Preparing Your Legacy.................................... 40
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May 2018
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Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
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VOL. LVIII
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May 2018
Contents AAOC Education & Events
Departments
5 General Membership Meeting — Spring Social
4 President’s Message — Santa Ana Rent Control Initiative
15 It’s Membership May!
6 Executive Director Report/ Craig’s Corner — Your Education is More Important Than Ever!
35 AAOC Partners with Rentler 37 Apartment Maintenance & Repair Series 44 ApplyConnect
8 Sacramento Report — Spring Meetings
46 NAA—Growing Stronger Together
12 Legal Corner
50 AAOC’s Legal and Operational Forms
16 Dear Maintenance Men
Features
43 Welcome New Members
18 Help Protect Your Finances in a Natural Disaster By Jason Sherr 20 Enjoy Income Security Courtesy of your Local Housing Authority By California Association of Housing Authorities (CAHA)
24 AAOC’s 47th Annual Trade Show & Conference took attendees “Around the World!”
52 PSC Corner — CloudKeyz / JRG Electric 53 Product & Service Council’s Service Provider Directory
32 How to Reach Occupancy Goals as a Team By Elaine Simpson
57 Product & Service Council’s Contact Index
40 Property Considerations in Preparing Your Legacy By Timothy Gorman
68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Our Strength is in our Numbers!
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
May 2018
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CALENDAR OF EVENTS
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Photographer – Roxie McClintock n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.
MAY 2 - Certified Rental Housing Provider — Week 7 Wednesday, 8:30 am–12:30 pm, AAOC Offices 3 - Apartment Maintenance & Repair Series — Week 1 Thursday, 9:00 am–1:00 pm, AAOC Offices, See Page 37 8 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 9 - Certified Rental Housing Provider — Week 8 Wednesday, 8:30 am–12:30 pm, AAOC Offices 10 - Apartment Maintenance & Repair Series — Week 2 Thursday, 9:00 am–1:00 pm, AAOC Offices, See Page 37 15 - General Membership Meeting—Spring Social Tuesday, 6:00–9:00 pm, NEW LOCATION!: Crowne Plaza — Costa Mesa, See Page 5 16 - Certified Rental Housing Provider — Week 9 Wednesday, 8:30 am–12:30 pm, AAOC Offices 17 - Apartment Maintenance & Repair Series — Week 3 Thursday, 9:00 am–1:00 pm, AAOC Offices, See Page 37 23 - Certified Rental Housing Provider — Week 10 Wednesday, 8:30 am–12:30 pm, AAOC Offices 24 - Apartment Maintenance & Repair Series — Week 4 Thursday, 9:00 am–1:00 pm, AAOC Offices, See Page 37 28 - Memorial Day Monday, Office Closed 30 - Certified Rental Housing Provider — Week 11 Wednesday, 8:30 am–12:30 pm, AAOC Offices
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS Officers
President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms
Nicholas Dunlap Alan Dauger Nick Lieberman
n
Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan
JUNE 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 13 - NAA Conference — OFFICE CLOSED Wednesday, OFFICE CLOSED, San Diego Convention Center 14 - NAA Conference — OFFICE CLOSED Thursday, OFFICE CLOSED, San Diego Convention Center 15 - NAA Conference — OFFICE OPEN 12PM-5PM Friday, OFFICE OPEN 12–5 pm, San Diego Convention Center 19 - General Membership Meeting — Spring Social Tuesday, 6:00–9:00 pm, NEW LOCATION!: Crowne Plaza — Costa Mesa
JULY
Directors n n n
Julia Araiza Vicki Binford Stephen C. Duringer, Esq.
n n n
Jerry L’Ecuyer Jim Loftus John Tomlinson
Directors Emeriti n n n n n
Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi
n n n
Robert C. Shaw Robert B. Thompson Dean Zarkos
4 - 4th of July Holiday Wednesday, Office Closed 10 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices
May 2018
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Apartment News
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PRESIDENT’S MESSAGE B y N icholas D unlap D irector of P roperty M anagement , A vanath C apital M anagement
Santa Ana Rent Control Initiative
I
f you’ve been following the newspapers or AAOC email updates, you are likely aware that Tenant Activists in Santa Ana have filed a Notice of Intention to Circulate a Petition adopting Rent Control within City limits. And while it is currently in the administrative stages with the City, we’ve been busy behind the scenes. Sure, AAOC has been a longtime friend to the City and has committed significant resources to participate in an
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affordable housing workgroup, but the tenant activists want none of it and are gunning for rent control. Not only is this a real threat, but we have a heck of a battle ahead of us.
What’s Next
Historically, our industry has had a tendency to telegraph its punches. That is, we’ve communicated so much to our own that our agenda ends up getting into the hands of our foes. Not this time. What you should know is as follows: the City has yet to certify the initiative (required for organizers to obtain signatures) and once certified, they will have until August 10th to get the signatures of 12,000 registered voters in order to get on the November ballot. If they do not make the November ballot, they will likely make the next ballot: a special election.
A Reversal of Property Rights
The initiative as written would
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enact some of the strictest rent controls in the Country and would roll back rents to November 2017 rates. Increases would be limited to no more than CPI and in the event the Costa Hawkins repeal passes in November, Santa Ana would actually have New York-style Rent Control where a vacant unit can automatically charge the market rate. You would also lose the ability to give notice, go out of business and do other things (without paying exorbitant fees to your residents). Speaking of fees, Santa Ana rental property owners would be expected to pay for and cover the ongoing administrative costs. Perhaps the worst part about it all is that this group would form a Rent Stabilization Board that is autonomous and not under the purview of the City Council or City Management. The tenant activists would get 4 seats on the board, our industry would get just 1.
Call to Action
This is a dogfight and we must be vigorous in defending our rights. We will be circulating additional email correspondence and will depend on your support and contributions to defend our rights and defeat this measure. Rent control doesn’t belong in our country and it doesn’t belong in Orange County. We must fight smart and fight hard to defeat this initiative. Together and with your support, we will have our best shot.
General Membership Meeting Tuesday, May 15, 2018 • 6:00–9:00 pm NEW LOCATION Sponsored by:
Spring Social! General Maintenance/ Ask the Expert Featuring:
NEW LOCATION!
Moderator: Frank Alvarez Buffalo Maintenace
John McCarthy McCarthy Roofing
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PAY IT FORWARD! We encourage members to bring canned foods to benefit Families Forward Crowne Plaza Hotel 3131 Bristol Street Costa Mesa, CA 92626
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector
Your Education is More Important Than Ever!
A
AOC has prided itself for many decades educating its membership on various subjects both far and wide. With the rental housing industry continually under assault and owners in the cross hairs more and more from legislation and regulations coming out of Sacramento and locally, AAOC is as busy as ever educating membership. To validate whether our education is indeed relevant and important, I picked up the Apartment News from May 2003 to take a look at how things have changed in 15 years. Perusing this May 2003 edition, I quickly saw the title of The Sacramento Report: “No Shortage of More Bad Ideas in Sacramento”. This Report cited that some in the Capitol had urged Democratic leadership to focus their attention on the state budget crisis, but instead legislators were plowing through virtually every code section in California law to propose statutory changes of one flavor or another. Sound familiar? Personally I think the axiom “the more things
change the more they stay the same” also rings true here. In May 2003 new issues affecting the rental housing industry included: 60 day notices, premove out inspections, cracking down on neglectful landlords, and the ban of smoking tobacco in the indoor and outdoor common areas of multifamily housing. Now as then, current legislators don’t seem motivated to attack the spending problem in the state, but instead wantonly plow through state code to upend the rental housing industry. Instead of those aforementioned and comparatively insignificant issues of yesteryear, today we’re talking issues such as rent control and just-cause evictions, just to mention a couple. Unfortunately, both are hot topics due to the behavior of a few bad actors. We’ve all read the headlines about $500 rent increases or arbitrary evictions which, real or not, galvanize pro tenant groups and journalists so legislators spring into action and reprise “No Shortage of More Bad Ideas in Sacramento”.
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Now back to education — AAOC’s education committee has been finetuning its already full programming to be more effective and proactive. It’s vital we continue to educate ourselves on issues pertaining to our industry. This should include Legislative Issues; which is typically the theme for our January and October General Membership Meetings (GMMs). Other classes to consider include: Workplace Harassment, Passing the Torch and Legacy Planning, and Fair Housing. These are all held at the AAOC offices. We believe so much in the importance of education, that as part of “Membership May”, we will be offering “Intro to Fair Housing” a 30-minute webinar at no charge. We are offering this to celebrate the 50-year passage of the Fair Housing Act. This webinar training includes: new Fair Housing Guidelines, multiple handout materials, and a certificate of completion that you can add to LinkedIn and email directly to a Supervisor. For the May GMM — Spring Social, and to celebrate Membership May, we are encouraging members to pay it forward by bringing canned goods to benefit our partnership with Families Forward. The June GMM will also be held at the Crowne Plaza Hotel in Costa Mesa, and we return to the Great Wolf Lodge for the September and October GMMs. You can always check the Apartment News or website for all of our upcoming events. Thank you for your continued support!
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SACRAMENTO REPORT
Spring Meetings
I
t’s that time again. Springtime. That’s when legislative policy committees have a first look at dozens and dozens of new proposals that affect every California resident. And that’s when it’s time to repeat what has now become an annual ritual: Association leaders meet personally in Sacramento with their legislators on important bills affecting the rental housing industry. At this writing on the cusp of this year’s planned meeting, it is expected that as in years
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past AAOC’s leadership team will meet in Sacramento on April 10 and 11 with fellow leaders from other regional associations affiliated with NAA. Major bills of significant interest will be the topics for discussion with legislators and their staffs. Like other industry groups whose leaderships and members meet regularly with their representatives, the group will focus on policy issues only. Each participant is reminded not to stray into forbidden territory where money and politics collide. It is a serious violation of law and common sense to discuss both in a common meeting on or off campus, and money can never be discussed under the dome. The policy issues selected by the group for discussion this year included three bills of significant detriment to the rental housing industry that were culled from a longer list of other bills of concern. The Legislature’s uncommon heightened interest in rental housing
issues this year made the choice more difficult than in years past. The limited time legislators make available for this activity in Sacramento is constrained by many other responsibilities involving committee membership and ongoing hearings on their own bills. Hence, a few minutes with each legislator to hit the high points on a few bills is about all one can expect. Legislators meet regularly with a variety of constituent groups to discuss many diverse issues throughout the year. We commend all of our legislators and their staffs for being gracious with their time and attention to the positions articulated by the group. Why these particular bills? The unlawful detainer process has deteriorated from expeditious recovery of possession to a costly and ugly extortionate slugfest. Reform of some kind is overdue. But the number one bill for attention Smock/Kingston — continued on page 10
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Smock/Kingston — continued from 8 this year would exacerbate this problem by extending several important time lines in the UD process. For other negative bills, it is a choice of picking in relative terms a few really, really awful bills from among several other bad bills that affect the housing industry. The order of magnitude or severity of interest is subject to debate. Pick your poison. There also is the issue of scope, that is, are rental housing providers targeted alone or just swept up in a larger universe? And, if we are the targets, how pervasive is the circumstance? Also, can our position be explained and easily understood without lengthy commentary? With these characteristics in mind, consider the three primary measures targeted for discussion this year. Assembly Bill 2343 would establish by clear and specific language an unprecedented right not to pay rent for any tenant who joins a tenant association or advocacy organization (not defined) and claims retaliation. Specifically, owners may not evict or increase the rent of a tenant who is part of a tenant association or advocacy group for 180 days following a retaliation claim by that tenant regardless of whether that tenant is current on his or her rent. The bill also requires owners to provide free rent to rent defaulting tenants up to 14
10
Apartment News
days longer than under current law before eviction actions can commence. Specifically, the three-day notice to pay or quit is increased to ten days. Notice to quit for other violations of the lease contract, including illegal subletting, nuisance, illegal dumping, or any other illegal activity, is increased to five days. Finally, a clerk of the court my not enter a default against a tenant who fails to contest the eviction, until 14 days have passed which is designed to intentionally delay a defaulting tenant who is keenly aware that he or she has not paid rent for months and who is to move thereby freeing up the rental unit for another occupant. AB 2925 would require every termination notice to state a reason for the termination, turning a local issue into a sweeping statewide one-size-fits-all mandate, substantially limiting the right of all rental property owners across the state to terminate leases with the standard 60-day or 30-day notice. Extinguishing a lease will now require all owners to have “just cause” or “good cause” and go through the expensive unlawful detainer (UD) legal process, which entails hiring an attorney, filing the UD with the court, utilizing a process server to serve the tenant, making court appearances, and often using the local sheriff ’s department to evict the tenant. Stating the cause(s) to terminate
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May 2018
a lease under the bill is extremely problematic for tenants, property owners and the courts. The courts will be exposed to thousands of additional civil filing where a tenant disputes any reason stated in the 30-day or 60-day notice. Assembly Bill 2364 upends the Ellis Act agreement by doubling the number of years (from 5 years to 10 years) an owner must keep his or her units off the rental housing market. Specifically, any owner in a rent-controlled jurisdiction, who chooses to bring his or her units back on to the market after going out of business via the Ellis Act, must offer his or her units to the same tenant at the last rent-controlled rate previously offered should the owner go back into business during the 10-year period. As a result, this bill will effectively assure owners will never go back into re-renting the residential dwelling units. With the specter of rent control spreading across the state through the pending initiative or local process, the measure has legs beyond the current communities that have rent controls in place. Other bills that raise considerable concern include: Assembly Bill 2219 would prohibit a landlord or a landlord’s agent from refusing to accept payment from a third party of a tenant’s rent if the third party does not reside on the premises and provides the landlord or agent with
a signed acknowledgment that acceptance of the rent does not establish a landlord-tenant relationship between the landlord and the third party. Assembly Bill 2618 would require the Department of Real Estate to administer a certification program for landlords and property managers, as defined, to provide education to landlords and property managers on fair practices and tenant rights. The bill would make this certification effective for a period of 2 years. The bill would authorize the department to identify and approve appropriate providers of the educational coursework, as specified. The bill would make a person who acts as a landlord or property manager without first having obtained certification from the department subject to a specified civil penalty. SB 1427, which would modify “source of income” housing discrimination language to specify that a federal Department of Housing and Urban Development Veterans Affairs Supportive Housing voucher (VA style Section 8) is a source of income. These are among the most prominent bills of interest that have surfaced in this session and about which much will be written and discussed, including a need for active member involvement in and timely responsiveness to Red Alerts as they are promulgated. Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500
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4:51 PM
LEGAL CORNER B y S tephen C. D uringer , E sq .
Questions & Answers
I
have been a property manager for many years. As a matter of practice, when I serve 3-Day notices to pay rent or quit, I always attach a letter outlining the rent owed along with the late charges for a total due and owing. Most tenants understand that since their rent is late that they have incurred late charges. Yet recently, I had a Judge rule for the defendants stating that my notice was inaccurate because of the confusion created by the two different amounts requested between the 3-Day
Notice and the attached letter. Was the judge right and what do I do in the future?
Assuming your three-day notice to pay rent or quit was valid, the attached letter requesting a different amount than that requested on the 3-Day Notice creates an ambiguity that will be decided in favor of the Defendant. For example, if your 3-Day Notice to pay rent or quit demanded rent of $1,200.00 for the month of April and then your attached
letter states that the tenant owes $1,200.00 plus a $50.00 late fee for a total due and owing of $1,250.00, what amount must the tenant tender to cure the default? Thus, the ambiguity will render the notice defective. In the future, you should instead, prepare both a 3-Day Notice to Pay Rent or Quit, for the rent, plus prepare and serve a 3-Day Notice to Perform Covenants or Quit for the late charges. By demanding the rent on one notice along with a demand for late
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charges on the other, the tenant is obligated to comply with both. When I serve 30-Day or 60-Day Notices to Vacate, I normally wait until the tenant pays their rent for the month before serving them to ensure that the owners will not be out that month’s rent. Well, I recently was told that after serving a 30-Day Notice that I could serve a 3-Day Notice for rent if the tenants do not pay. Is this true?
Yes. Despite the existence of the Termination Notice, a tenant is still responsible for the rent during the notice period. Thus, if you serve a 30-Day Termination Notice to Vacate on July 1, the tenant is still responsible for the rent through July 31. If the tenant does not tender their rent for the month of July, you may serve a 3-Day Notice to Pay Rent or Quit requesting rent for July. However, be careful when you are calculating the dates that rent is due. If you served a 30-Day Notice on June 20 to expire July 20, then the tenant does not owe rent for the whole month of July but rather a prorated portion for 20 days of July’s rent. If the tenant were to pay July’s rent in full and you accept, your 30-Day Notice would be waived. I aggressively manage my properties. I find that by requiring all the tenants pay rent on the first of the month and not giving them a grace period, I have far fewer evictions and vacancies. Thus, if a tenant does not pay their rent by the first of each month, I serve them a 3-Day Notice to Pay rent or Quit on the second of the month. Most of the tenants are responsive and those that are not are evicted quickly with minimal loss in rents. However, last month, after serving a 3-Day Notice to Pay Rent or Quit and the tenant failed to comply, I contacted an attorney to initiate the eviction process. He informed me that I was premature in serving the notice as the first of the month fell on a weekend and the tenant had through Monday to pay me the rent. Is he right?
Yes. A 3-Day Notice to Pay Rent or Quit is only effective if it is served after the rent demanded becomes due. However, if the rental due date should fall on a weekend or holiday, the tenant has through the next business day to tender the rent in compliance with the rental agreement. For example, if the rent is due on the first of the month, it is normally deemed late on the second of the month if not received. However, if the first should fall on a weekend or holiday, the tenant has through the next business
day to tender the rent, or Monday for purposes of our example. Your 3-Day Notice would be premature if the first fell on a weekend and you served the notice on Monday. Yet had you waited until Tuesday to serve the notice, your notice would be valid. I guess I am becoming hard in my old age because I am finding that it does not pay to Q&A — continued on page 14
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Q&A — continued from 13 work with tenants when it comes to paying rent. I used to accept money from tenants even after I served them with a notice for non-payment of rent. I thought that it was helping me because I would not be out so much money every month. As it turns out, it was a lot more work and very little difference in income. So now I do not accept any money after the expiration of a notice. Am I okay by not accepting rent?
Yes. After expiration of the notice period, there is no obligation by the landlord to accept any sums, either a partial payment or payment plus additional charges. If the landlord chooses to accept partial funds they must serve a new notice for any unpaid balance in order to proceed forward and file an unlawful detainer. Of course, if the landlord accepts payment in full at any point, then the notice and remedies of forfeiture thereunder are waived.
When serving notices, our policy is to “post-and-mail” whenever possible to avoid confrontation. Now, my attorney is telling me that the law requires that I try personal service first before posting and mailing. Is she correct?
Yes. Under California Code of Civil Procedure section 1162, a 3-Day Notice may be served by the following methods: (1) A copy of the notice may be delivered to the tenant personally; (2) If the tenant is absent from his or her place of residence and usual place of business, a copy may be left with a person of suitable age and discretion at either place, and a copy mailed to the tenant at his or her place of residence; or (3) If the places of residence and business cannot be ascertained, or a person of suitable age or discretion cannot be found, a copy of the notice may be affixed in a conspicuous place on the property, a copy delivered to a resident (if one can be found), and a copy mailed to the tenant at the location of the property.
Note that method (2) may be used only if method (1) was tried but failed to reach the tenant. Method (3) may be used only if methods (1) and (2) were tried but failed. Thus, “post-and-mail” should not be your standard policy for service of a 3-Day Notice when personal and substitute and mail service were not attempted. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 265,000 landlord tenant matters throughout California, and has collected over $175,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.
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We would like to thank every member for their support of AAOC as well as the rental housing industry! Let's celebrate together this month!
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DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men:
I own a small apartment complex that I manage myself. The property is starting to experience repetitive sewage backups. I’ve called the plumber several times and the problem is never resolved. The plumber is recommending the installation of a 4-inch main line clean out, running a camera down the line and few other things. It is all starting to sound expensive and I don’t know what to do. Why can’t
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Apartment News
the plumber just do the job right the first time? Bryan
Dear Bryan:
Your plumber is giving you good advice. Using the camera will determine exactly what the problem is and will help you decide the best course of action to solve your plumbing problem. We highly recommend adding an exterior mainline cleanout. In the long run, a 4-inch cleanout will save you money by mak-
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May 2018
ing the plumber’s job easier to do. The plumber can run a larger snake without going on the roof or removing a toilet or disturbing the residents. The 4-inch clean-out is key to help keep your drains clear on a preventive maintenance basis. We would follow the advice of your plumber and get bids on: 1. Running a camera down the line to determine the actual cause of your
problem i.e. Roots, sewer line break, corroded pipe or cracks, etc. 2. Install a 4-inch main line clean out with street sweep and repair the sewer line as needed. 3. On a preventive maintenance basis, Hydro-jet annually to clean your main line. This work may not be cheap, but in the long run you will benefit from lower plumbing bills, late night emergency calls and happier residents.
departing residents. Here’s a useful time table and work schedule for a one or two bedroom apartment requiring complete paint, carpet, flooring, minor repairs, window coverings and cleaning. Day 1 & 2: Paint prep, trash out, minor repairs, removal of blinds, drapes, switch outlet plates etc. Day 3: Paint Day 4: Carpet/Flooring Day 5: Installation of window cover-
ings, doorstops, switch/outlet plates, fixtures, accessories, toilet seat etc. Touch up paint if needed. Day 6: Cleaning — General cleaning including windows & final inspection. If you have done a pre-inspection of the unit before the resident moves out. You can plan what needs to be done before the unit is vacant. Organize the maintenance techs and contractors Maintenance — continued on page 19
Dear Maintenance Men:
How do I safely remove a large mirror from a bathroom wall without shredding myself or my helper in the process? Tom
Dear Tom:
Removing a large piece of glass or mirror can be spooky. Safety first, be sure you are wearing eye protection, gloves and a sleeve long sleeve shirt or jacket. Next, use duct tape diagonally in both directions on the face of the mirror. This will help keep the mirror whole if it cracks or breaks. If the mirror is glued to the wall; cover the glass with a blanket or tarp and tape it to the top edge of the mirror. Be sure to cover the entire mirror top to bottom. You are now ready to remove the mirror and should it shatter, the blanket will contain the shards, protecting you and making the clean-up much easier.
Dear Maintenance Men:
What is the normal time frame for a one or two bedroom make ready? I have always heard the three-day rule to get an apartment ready for rent. My units seem to be on the threeweek rule! How can I tighten up the process and turn my units faster? Martin
Dear Martin:
The “Three-Day Rule” is a nice goal to strive for and can be done. But, most units are not in rent ready condition when we get them back from our
May 2018
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17
Help Protect Your Finances in a Natural Disaster
BY JASON SHERR
F
rom blazing wildfires and floods to hurricanes and tornadoes, natural disasters make frontpage news whenever and wherever they happen. Less headline-worthy are the financial repercussions that follow, which tens of thousands of people are dealing with right now. These types of tragedies are unavoidable — the most you can do is prepare to minimize the time it takes to put the pieces of your life back together. Creating a plan that addresses your finances and insurance beforehand can make it easier to recover from a devastating event. 1. Stockpile savings. Maintaining an emergency fund with three to six
months’ worth of savings is a key part of any household budget. But it’s also important in an emergency: Funds that you can draw on quickly and easily can be a lifesaver in the wake of a natural disaster. Also consider keeping a few hundred dollars in cash on hand to see you through if your area loses power or banks and ATMs are out of commission. 2. Gather key documents. Make sure you have important legal and financial documents with you if you have to evacuate. These may include copies of insurance policies and even bank account numbers. Keep these documents easily acces-
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sible, as you would flashlights and spare batteries. That way you’re less likely to leave them behind — even if you have to abandon your house quickly. 3. Protect your credit. Part of protecting your finances involves protecting your credit. Include the contact information for your creditors — such as your mortgage lender, credit card companies and utilities — in your financial preparedness kit. If you have to evacuate, reach out to your creditors as soon as possible to request a temporary reprieve from payments. Make sure you reach out to your employer as well, to provide as much warning as possible if you won’t be able to work in the aftermath of a disaster. 4. Review your insurance. Your insurance policies can help you recover financially from a disaster, provided you have the right coverage. Review your property, flood, life and disability insurance policies once a year when you receive the new documents from your insurer. And don’t focus only on your deductibles and coverage amounts — pay attention to the riders as well.
For instance, does your property insurance cover temporary food and housing costs if you’ve had to evacuate but your home is undamaged? If you miss work for a week because you’ve had to evacuate, will your disability policy cover your lost income? Talk to your agent about covering any gaps in your policies, and make sure you know whom to contact and what documentation you’ll need to file a claim.
5. Use a checklist. Include your finan-
Maintenance — continued from 17 ahead of time. Have all the repair and replacement parts ready to go. The key is to plan each day and try to stick to the plan. WE NEED Maintenance Questions! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please send in your questions to: DearMaintenanceMen@gmail.com
cial preparations in your overall disaster recovery plan. Review the Wells Fargo Advisors’ “In Case of an Emergency” checklist to make sure you are giving yourself the best chance of recovering from a natural disaster. The list suggests a range of critical first-response tactics, from stockpiling fresh drinking water to recording possessions as proof of ownership. Just remember that the more you prepare now, the less you’ll have to do if disaster strikes.
About the Author: This article was written by Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President—Investments in Irvine. He can be reached at Jason.sherr@wfadvisors.com. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. ©2018 Wells Fargo Clearing Services, LLC. All rights reserved.
If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Council. Frank can be reached at (714) 956-8371 Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Past President and past Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.
May 2018
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19
Enjoy Income Security Courtesy of your Local Housing Authority
A
s a landlord, your financial security is deeply connected to your tenants’ personal and economic well-being. The list of possible tenant hardships that can affect your bottom line is nearly endless (job loss, divorce, health problems, etc.). By part-
nering with your local housing authority, you will have access to tenants with valuable rental subsidies, which are designed to protect tenants from life’s adverse events. The rental subsidy has the added benefit of providing greater financial security to landlords.
BY CALIFORNIA ASSOCIATION OF HOUSING AUTHORITIES (CAHA)
The most common rental subsidy program provided by housing authorities is the federally funded Housing Choice Voucher program (also known as Section 8). Here are some of the top financial advantages enjoyed by landlords who rent to Section 8 tenants.
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On-Time, Convenient Payments
The housing authority pays their portion of the rent on the 1st of each month, and most housing authorities offer the convenience of direct deposit. From the housing authority, you won’t hear excuses about why the rent is late. Instead, you will have access to guaranteed income.
Protection from Tenant Financial Losses
What happens when your tenant loses his job and cannot afford the rent? You have to go through an expensive eviction process, which will lead to more lost rent, right? Not if your tenant is receiving a Section 8 rental subsidy. When a Section 8 tenant’s income decreases, the housing authority’s portion increases to cover the loss of income. This provides you and the tenant with a valuable form of insurance against tenant income losses.
into costly repair? Under the Section 8 program, the housing authority conducts periodic unit inspections. Usually, the repairs requested by the housing authority are minor and related to routine maintenance. However, the inspection can reveal a problem in its early stages, such as a small roof leak, minor plumbing issue, or termite problem, before significant damage is done.
Incentive for Tenant Lease Compliance
Eviction is costly and problem ten-
ants can harm your bottom line in other ways. Each Section 8 tenant must comply with a list of family obligations in order to remain eligible for assistance. The Family Obligations are the tenant’s contract with the housing authority which includes assurance that the family will not commit any serious or repeated violations of the lease. To increase tenant compliance, most housing authorities provide counseling,
Income Security — continued on page 22
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Free Marketing and Endless Supply of Potential Tenants
The housing authority is eager to list your vacancy for free. By advertising with the housing authority or through one of their referral websites, you will have access to a large pool of tenants ready to rent from you. However, you still have the responsibility for screening all potential tenants.
Competitive Rents
The housing authorities want to expand housing opportunities for Section 8 participants where-ever possible. This means that the housing authority pays market rents as long as comparable rents exist in the neighborhood and the tenant’s rent portion is affordable. Also, if your unit is not subject to local rent control rules, there are no caps on rent increases for Section 8 tenants, as long as comparable rents can be found for similar units in the neighborhood.
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Income Security — continued from 21
Prevention of Overcrowding
warnings or reminders to tenants who have received notices from their landlords and are at risk of eviction. If it is proven that a tenant violated their lease, the tenant may be terminated from the Section 8 program. Because of long waiting lists and limited funding for the program, it is virtually impossible for a tenant to get back on the Section 8 program once they have been terminated. Therefore, Section 8 tenants have a lot more to lose in an eviction and are motivated to be good tenants.
Safeguard Against Lost Rent during Eviction
Unfortunately, not every tenant (Section 8 or otherwise) will live up to their lease agreement and you will be forced to evict. If this occurs with a Section 8 tenant, the housing authority will continue to pay the housing authority’s share of the rent throughout the eviction process until the date the tenant moves out or is locked out.
In today’s hot rental market where rents are increasing faster than incomes, tenants are adding wage earners to their household in order to afford the rent. Throughout southern California, families are doubled or tripled up in two and three bedroom units. Overcrowding is bad for a landlord’s bottom line as it increases utility costs, places additional wear and tear on the unit, causes parking problems, and leads to conflicts between neighbors. By renting to a Section 8 tenant, you will not be faced with overcrowding. The housing authority restricts the number of individuals allowed in the unit according to the number of bedrooms in the unit, and by basing a Section 8 tenant’s rent portion on their income, the tenant does not need to add additional people to the unit in order to afford the rent.
Other Incentives
If you are not yet convinced that the Section 8 program can improve your
bottom line, a number of southern California housing authorities offer a range of extra services to Section 8 landlords, such as signing bonuses, free educational workshops, payment of damages exceeding the security deposit, payment of rent to hold vacant units, and payment of tenant security deposits. Check with your local housing authority to find out what they have to offer. For more information about how you can benefit from being a Section 8 landlord, please contact your local housing authority. To locate your housing authority, visit the U.S. Department of Housing and Urban Development website at: https://portal.hud.gov/hudportal/HUD?src=/states/california/ renting About CAHA: The California Association of Housing Authorities (CAHA) is a statewide association representing over sixty-five housing authorities throughout the state of California. Formed in 2010, CAHA merged three separate housing authority groups into one fully integrated association. CAHA’s purpose is to meet the needs of the 395,000 subsidized tenants by advocating on behalf of tenants and our agencies in both California and Washington DC. CAHA is actively involved in all aspects of affordable housing finance, rental management issues, and housing and land use law. CAHA closely follows the programs and policies of State housing agencies and the federal HUD budget. The Southern California Chapter of CAHA has formed a Landlord Outreach Committee to inform and educate property owners and managers about the Housing Choice Voucher Program.
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AAOC’s 47th Annual Trade Show & Conference took attendees “Around the World!”
W
hat a fantastic day March 8th a standing room only crowd about legal Reviews,” Lisa covered everything you turned out to be! With over issues in 2018. This gave members a need to make your community shine 100 vendors on hand and great opportunity to hear the latest from on ApartmentRatings, Yelp and more. three awesome and informative semi- an expert, as well as to have the chance to She gave attendees tips on the right way nars, AAOC’s Trade Show & Conference ask questions. Once again, Steve left the to ask for the review, how to properly respond to all kinds of reviews, and was definitely the place to be! crowd better informed and educated. We wouldn’t have been able to pull Our second seminar was presented how to take the negative reviews offline off this even without the support of our by Apartment All Star, Lisa Trosien! She to turn them around. sponsors! This year’s Platinum Trade provided valuable insight on how to Wrapping up the day, Frankie Alvarez Show Sponsor was Home Depot and our deal with negative reviews on social with Buffalo Maintenance, Inc. and 2 Gold Sponsors were Career Strategies media and beyond. In “Let’s Give ‘Em Trade Show — continued on page 26 and SVN/Vanguard. Their generosity is Something to Talk About: Ratings and greatly appreciated. Before the show began, we offered the “State of the Market” breakfast, featuring some of today’s finest insiders of the real estate market. Moderated by Nick Lieberman, this panel consisted of Sarah Oberly of the Bascom Group, Jon Lansner of OC Register, Bill Gorman of W.R. Gorman & Associates, Lowell Takahashi of Fannie Mae, and Chuck Weinhardt of Union Bank. Attendees couldn’t stop raving at the amazing panel discussion as they moved onto the Trade Show floor! The first seminar during the show, began with Stephen Duringer, Esq. of the Duringer Law Group, PLC speaking to The gals at Registration…greeting our attendees with a smile!
Welcome to the AAOC! New members Heather and Elana from ARK Plumbing are enjoying their first AAOC Trade Show!
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May 2018
Board member Rick Roshan is impressed with the new materials offered by Liquid Amber Designs, Inc.
The “State of the Market” breakfast panelists, from left: Moderator – Nick Lieberman, Bill Gorman, Sarah Oberly, Chuck Weinhardt, Jon Lansner, and Lowell Takahashi.
The Liberty Group cheered on speaker Stefanie Koslosky (middle) during her “Maintenance in Multifamily” presentation!
RJ Paul, of Benjamin Moore, our seminar sponsor, discusses options with an attendee.
Transporting us to Hawaii, booth #120, McCormack Roofing looks pretty “lei’d” back!
Welcoming some familiar faces of property management. From Essex Property Trust, Liz, Danny, and Julie.
May 2018
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Celebrating their “Best Use of Theme” booth award win… State Farm—Sarah Atkinson Agency.
Trade Show — continued from 24 Stefanie Koslosky of The Liberty Group, presented “Maintenance in Multifamily” demonstrating why multifamily is the place to be! Stefanie talked about the importance of hiring the right employee, the first time, and how looking for
Career Strategies, one of our Gold Sponsors, poses with Michelle Hartman of Avenue5 Residential.
staffing can be less of a headache if you utilize a staffing company for your prospects. Frankie discussed the stability in multifamily maintenance and how he instructs his techs on how to be ambassadors for their company and how representing the owner positively is top priority. Sponsored by Benjamin
Moore, this seminar was a big success! Throughout the day attendees played Bingo in the hopes of winning one of two available $500 cash prizes. After completing a bingo card each participant’s name was entered into the drawing.
Trade Show — continued on page 28
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27
Always welcoming a standing room only crowd, Stephen C. Duringer, Esq. prepares for his presentation.
Ooh la la! The beauties of Café de Paris aka Renoir Staffing, the winners of the “Best Overall Booth” award!
Trade Show — continued from 26 This year our lucky winners were Lo Powers of Mission Viejo and Kristy
Keefer of Irvine…congratulations! Our show was made up of exhibitors 1/4 page vertical: 3 11⁄16" x 4 15⁄16" that are finest of any around! Our Trade Show & Conference would not Trade Show — continued on page 30
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be possible without them. The services that were offered by our exhibitors ranged from roofers to staffing agencies, plumbing to pest control, and many more! Exhibitors made the day so much fun with their booth decorations and enthusiasm! Being recognized this year
472-7516
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May 2018
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Contractors and developers lose valuable time on the job ordering countertops at “Big Box” home improvement stores. That’s why we developed our new Smart TopsTM online ordering program to streamline your project from start to finish. Order our most popular No-Drip Edge countertop in eight colors. And customize it with accessories, too. We even offer shipping to your job site!
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ROOTER & PLUMBING INC. LICENSE #703820
Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price
Regular Price
Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $74.00...................................... $109.50 BASIC SERVICE CALL .................................................................................. $74.00...................................... $109.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $84.00...................................... $109.50 ROOF ACCESS .................................................................................................... $195.00...................................... $225.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $750.00.................................. $1075.00 Backflow Testing/Service ................................................................................................................ Call for pricing Hydrojetting .................................................................................................................................................... Call for pricing
Water Heaters
30 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1017.00 40 Gallons Gas Water Heater ........................................................................................................ Avg. Price $995.00 50 Gallons Gas Water Heater ...................................................................................................... Avg. Price $1075.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice. Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.
3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 30 days on most drain cleanings
949-222-2202 • 714-505-0577 Fax 949-222-0214 M – F 8:00 am – 5:00 pm Call regarding overtime & after hour rates*.
Same day credit available — We accept major credit cards
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3% charge on all credit card transactions
See us on line at: www.calrooter.com
May 2018
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Thanks again to our Platinum Sponsor, The Home Depot! Thanks again to our Platinum Sponsor, The Home Depot!
One of our Gold Sponsors, SVN Vanguard, “wow’ed” us with their welcoming setup!
The first lucky winner of our Bingo drawing, Lo Powers!
CORT won “Best Use of Product” for their beautiful living room set up.
Trade Show — continued from 28 for their outstanding booth designs were, Renoir Staffing, Best Overall Booth; CORT, Best Use of Product; State Farm Insurance — Sarah Atkinson Agency, Best Use of Theme and Orange County
Housing Authority (OCHA), Most Fun & Most Original Booth. A huge thank you goes to our WiFi Sponsor, CBRE; our lanyard sponsor, Marcus & Millichap — Mark Bridge, and of course our volunteers! Lastly, the ultimate thank you goes
to YOU, our wonderful members! You are what made this a true success. Thank you for your continued support!
Apartment All-Star, Lisa Trosien, strikes a power pose!
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Exhibitors — Thank You for Joining Us… Our Exhibitors: A-Tech Consulting AAA Restoration, Inc. ACCESS Exterminator Service, Inc. ACE Commercial Laundry Equipment, Inc. ACT Inc. D’MAND Kontrols Systems Agricultural Pest Control Services All Valley Washer Service Alliance/AirTek American Appliance Rentals American Environmental Specialists, Inc. American Lung Association/ America On Track Andersen Cabinets AP/JWilliams Staffing Apex Window DÈcor API Property Management ARK Plumbing Benjamin Moore & Co. BMS Cat BrightView Buffalo Maintenance Calbath California Rooter & Plumbing, Inc. California Safety Agency Career Strategies Chase Multifamily Lending Citizens Business Bank CLEAR Expectations CloudKeyz Commercial Bath Refinishing Consolidated Appliance Rental Contemporary Information Corporation (CIC) CORT Furniture Rental CoStar Group Creative Investment Group, LLC D & D Technologies
DTS Duringer Law Group, PLC Emergency Services Restoration Enovative Group, Inc. Enviro Diagnostics, LLC Excalibur Laundries Expressions Home Gallery Fair Housing Council of Orange County Fenn Termite & Pest Control Genesis Credit Management Guardian Roofs H & S Wealth Management Hackett Insurance Services — Farmers Insurance Home Depot Innovative Pest Solutions Interstate Restoration JLE Property Management, Inc. JRG Electric Co. KD Electric L & D Appliance Corporation L.A. Hydro-Jet & Rooter Service, Inc. Lighting Supply Guy Liquid Amber Designs, Inc. Luxer One Marcus & Millichap McCarthy Roofing, Inc. McCormack Roofing Milgard Windows & Doors Millennial Property Maintenance National Service Co NFP Property & Casualty NPM Staffing LLC Orange County Housing Authority Out of the Gutter Inc, Pacific Painting
PooPrints PRC Restoration Precision Concrete Cutting PWS The Laundry Co. R & B Wholesale Distributors, Inc. Renewal by Andersen Renoir Staffing, LLC Rentler Roofing Southwest Rose Paving, LLC Royal Roofing & Solar Sarah Atkinson Insurance Agency, Inc., — State Farm Service First Restoration, Inc. ShinePay SoCalGas SVN/VANGUARD The Cabinet Depot The Liberty Group Theresa Simes Insurance Agency Inc — Farmers Insurance Urban Surfaces V & S Carpet and Flooring W.R. Gorman & Associates Wash Multifamily Laundry Systems Water Heater Man Inc. Water Heaters Only Inc. West One Property Services Xpera Group Zillow Group
A special thank you to our sponsors: Platinum sponsor:
Seminar sponsor:
Gold sponsors:
Lanyard sponsor:
May 2018
Wifi sponsor:
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How to Reach Occupancy Goals as a Team
K
with others in the area? If not, why not and what can you change? If they have two bedrooms, two bath floor plans and yours are only two bedroom, one bath, there is nothing you can do. However, if they have a concierge and you don’t, perhaps you could ask your leasing team to offer a few extra “services” in the office such as making reservations for residents. If they have a community garden and you don’t, consider finding a place within your community to create one for your residents or teach them how to do container gardening. Each one of your team members should go visit your competition and come back with ideas.
eeping the following in mind, the focus of your community team throughout the year should be reaching and maintaining high occupancy rates: staying at or above budgeted rental rates; managing a low turnover rate; renting to prospects with strong landlord references and high credit scores. Remember that each apartment that is not filled is one that is losing money. It doesn’t matter if it is just that one apartment you are trying to fill or if you have an entire new building to lease up, you need your team to work together to get the apartments filled at the desirable rents. There are plenty of ways to achieve those higher occupancy rates as a team.
Start By Understanding Needs
Before establishing team goals, quickly determine what is not working and eliminate those programs and their associated costs. Stop and think about what factors are limiting your success in filling your building. There usually is no single thing that is holding you back, so it is essential to talk to every one of your team members to get their perspective and feedback. For example: • Does your community compete well
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• Does your community appeal to everyone? Why or why not? Drill down on any cancellations and reasons for move-outs and keep a list of why the applicant cancelled and where the move-out rented. Review these with all team members. If someone wanted a bigger apartment and you did not have any; that is a reason for move out beyond your control. If the reason was bad customer service or waiting too long
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May 2018
BY ELAINE SIMPSON
for maintenance to fix something, then you have issues to discuss with the team. Look at the building itself. Is it clean? Do you need to dress it up a little or even a lot? • Does your community have social or communication problems? What are they? An example of a communication problem might be that a resident complaint or work order did not reach the manager or maintenance supervisor in a timely manner in order to respond to the resident or complete the maintenance request per policy. If this happens, you must look at who is taking messages and how they are relayed. Review processes and operations. Modify, eliminate or replace the ones that are not working. • What are you doing to encourage a better brand image? Review your marketing efforts. It might be time to create a new brochure and update your community website. Send your leasing staff members off site to do outreach marketing. Are you utilizing all of your free or low cost resources?
Occupancy — continued on page 34
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We take care of your business, your residents & your peace of mind! DRE01460075
For Information: 714.778.0480 Contact: Denise Arredondo Email: denise@contactjle.com • www.ContactJLE.com • 202 E. Broadway, Anaheim, CA 92805
May 2018
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person needs to do to achieve their goal. Don’t just state “improve landscaping.” Outline what specifically needs to be accomplished.
Occupancy — continued from 32 Outline what your specific areas of concern are after talking to your team. It is important to know what you are up against before you can take a step forward.
Outline Specific Goals for Each Person
It’s up to you to determine what factors will ultimately lead to improvements within your location that will lead to better economic occupancy. Once you know what each member of your team needs to do to help you earn that goal, create objectives for those people. Keep in mind, though, that you need to create fair goals for everyone. This includes for your property managers, leasing professionals, and maintenance staff. 1. Outline specific goals for each person or team. Ensure that these goals are fitting for each person.
3. Every step or objective needs to be specific, outlined, and understood by the person who will be doing it. 4. You need to have a measurable way of tracking success. Whether you want your leasing manager to make 5 cold calls a day or you want your property manager to meet with area planning commissions, you need to ensure the goals are measurable so you can track success. 5. Work closely with them, not just to encourage and show support, but also to understand their needs and to learn what they are finding out throughout the process. Most importantly, you want to be their motivator since their achievement is going to help your business.
2. Be sure to note exactly what the
Once you have a plan in place, put it
into action. You’ll want to set a timeframe for completion and a way to track success. The process takes some work, but it can help you to improve your location completely from just about every aspect. That’s very powerful.
Incentives Matter
Ultimately, you’ll need to work through your team of professionals to achieve your goals (your goals being to improve and maintain your occupancy rates by working towards improving the areas of need you have outlined above.) You need to create an incentive plan or some type of reward or competition to get people focused on achieving these goals. You are probably paying your employees a salary right now. If you want them to work harder and help you achieve that high occupancy goal, encourage them to work towards earning the bonus or other incentive you
Occupancy — continued on page 36
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May 2018
”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.” — Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.” — Don S., AAOC Member
Save money on repairs when you use South Coast Real Estate & Property Management to manage your units! See our ad in this magazine.
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May 2018
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Occupancy — continued from 34 plan to offer. Give them more than just saying “thank you” but don’t forget to say that too. To really drive them, pit them against each other in a competition. However, to do this, you’ll need to carefully consider every aspect of the process. What you offer to your employees working to achieve these goals is really up to you. It should be something people will work hard to earn. They have to
want it. You also should specifically state what it is they will earn, how it will be earned, and when it will be paid. Don’t leave out these details or you may find yourself scrambling to meet everyone’s expectations. In addition to providing incentives for this type of competition and motivational approach, you should also consider the benefits of improving communication. • Encourage your employees to talk to
Get covered today!
you openly about what they think your community needs to improve. • Encourage new marketing ideas and methods. Include the entire site team when discussing marketing ideas and methods. By including maintenance, you will be able to tap into their experiences at other properties as well as help them understand their role in the goal. • Be sure to communicate with your employees about the importance of the success of this promotion or activity. The bottom line is that improving occupancy rates helps them and keeps them in their jobs. Be sure they understand the importance of the process. • Track progress and share it. Meet with people throughout the process to ensure they know what they are doing and what they could be doing better. This isn’t the type of process that you give people objectives and wait for them to achieve them. • Allow them to work with each other and support each other to achieve their goals. It is often necessary to encourage good interaction with your staff throughout this process.
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n
Renters
Is a competition going to work for you? This depends on how you structure it and what steps you take to ensure it is a success. Most importantly, you need to ensure that everyone involved is very much motivated to help your organization to succeed not just to reach a prize or incentive level but also to help it to grow and to flourish for years to come. About the Author: Occupancy Solutions specializes in these and other property management issues. Consulting, marketing, training and education through in-person and on-line webinars and e-learning is our specialty. To discuss further or request a free consultation, please visit www.occupancysolutions.com or call 1-800-865-0948 today.
Apartment Maintenance & Repair Series Join us for this 4-week course covering 4 common apartment maintenance areas: General Maintenance — May 3, 2018 Orientation — Making your maintenance technicians goodwill ambassadors – Hands on repairs and demonstrations of drywall/texture/windows/doors/tile/vinyl and other maintenance repairs – Inspect/identify/document (the basics of proper inspections) – What your maintenance technicians should know – Making a unit ready to rent without breaking the bank
Plumbing — May 10, 2018 – Hands on repairs and demonstrations of routine plumbing issues – Averting potential problems before they happen (avoiding emergencies) – Learn the tools and tricks of the trade that can save you time and money – Copper vs. PEX tubing – The steps to repairing a problem drain – Troubleshooting and what to look for Frankie Alvarez
Decking — May 17, 2018 – Hands on decking demonstrations – The difference between water resistant and waterproof systems – Repairing damaged decks – Installing new decks
Electrical — May 24, 2018 – Hands on basic installations and demonstrations – Troubleshooting to save you money – What your maintenance technicians can do and what they should not – Preparing your electrical for Section 8 certification – Life and safety – Installing proper lighting
– Grounding your apartment building and why it is important
Location:
AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701
Derrick Laughlin
Cost:
Ken White
Member $225 Non-Member $275
All Sessions — 9:00am–1:00pm To Register: Call (714) 245-9500 or go online www.AAOC.com
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
May 2018
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SAVE THE DATE Thursday, August 16, 2018, 6–9pm
AAOC Summer Cruise Hosted by the Product & Service Council Committee
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May 2018
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Property Considerations in Preparing Your Legacy
A
t the heart of your legacy are the properties that you own and the knowledge you pass down to your heirs. In all likelihood, your properties are what provided you with both the wealth that you now enjoy and the means to ensure a better life for your heirs. In previous Apartment News Magazine articles, I addressed the difference between estate planning and crafting a legacy. Then, I focused on the importance of looking at Your Goals & Wishes — not just from your own perspective, but from that of your heirs, as well. A legacy is something that you bequeath to others to be carried forward either in your memory or as a future that you envisioned. For that to happen successfully, you have to put all of the pieces into place and make sure that everyone is willing and able to fulfill your wishes. Which raises a very important question — are your properties going to be a part of your legacy? If the answer is yes, then some extra thought and planning is needed.
When your properties serve as the bedrock to your legacy, you need to make certain that that foundation is secure. Have you taken the steps necessary to ensure that a change in economic or other policies — regionally, nationally or globally — will not destroy all that you have worked so hard to create? Just as when you were working on Your Goals & Wishes, consulting with a knowledgeable and trusted advisor can provide an all-important added perspective. Among the question to address in terms of safeguarding your legacy should be:
Property Considerations
• Are the properties within your portfolio still serving the purpose intended, both individually and as a whole? If not, why not?
Can your property operate without you? Are there any maintenance or other deferred liabilities?
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• Do you need some diversification, either in terms of location, levels of participation and/or types of properties in which you are invested? • How balanced is your overall portfolio? In regards to your real estate portfolio: • Do you have a written real estate plan and have you discussed that plan with your heirs?
• Is it time to make some type of change either to better secure your legacy or better align your position with the needs and abilities of your heirs?
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May 2018
BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR
On a property-specific level, you need to consider: • Can your property operate without you? • What is the status of your cash reserves? Are they sufficient? • Are there any deferred maintenance issues that should be addressed? • Is the documentation for the property and residents organized, current and complete? • Is there an easily accessible list of trusted advisors and vendors? • What steps have you taken to mitigate any potential legal liabilities? • Do you have the right insurance coverage and is that coverage in sufficient amounts?
Other Inheritance Issues Regarding Real Property
When you are planning to bequeath real property to your heirs, there also are a number of special considerations: • Do you foresee any potential issues if your heirs have to share ownership? • If there are mortgages or liens on the property, can they be assumed without penalty, acceleration of any clause or interest rate changes? And, what are the due dates? • When leaving a particular property to multiple heirs, what happens if
one person wants to sell and the others want to continue holding onto the property? • If a property requires a lot of handson work or oversight, do provisions need to be made to ensure that this burden doesn’t create future problems that might derail your original wishes and intent? • Will your heirs be able to pay all of the taxes necessary for keeping the property and will such a payment be equitable for all involved? • If you share in the ownership of a property, are there potential conflicts between your estate plan and how the other property owners plan to use or distribute their interest in the property? A successful legacy takes work, planning and communication. Not addressing these types of questions could easily put Your Wishes & Goals in jeopardy. Schedule an appointment with a trusted advisor. Go through the questions and obtain his or her insights. You may also want to discuss ways to get your heirs either more involved or better informed as to the wealth-building benefits of owning income-producing real estate. Don’t delay, today is a good day to start. About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate.
More Benefits for NAA Affiliates! Members have access to resources that will help employers market RPM careers to qualified candidates to manage, lease, and maintain communities. • Job Posts for Residential Property Management Industry • Resume Searches for qualified candidates • Receive resume alerts
rpm.naahq.org/employers
Do you know… AAOC is non-profit?? That means YOUR dollars come back to
YOU!!
May 2018
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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
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SELL TODAY FOR A SUCCESSFUL TOMORROW. More than ever, a trusted real estate advisor is integral to wealth management. When you work with Stanfield Real Estate, you’re building a lasting relationship with advisors invested in helping you accomplish your long-term goals. Call us, let’s start your successful tomorrow, today. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.
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May 2018
949.689.7587
A SPECIAL WELCOME TO OUR NEWEST MEMBERS! New PSC Members
Ambriz Properties Coventry Court – Greystar Desai Properties Dolce Vita Properties, LLC Double P Realty Hicks Property Holliday Properties Hormuth Properties Irene Garcia Property Niklas Properties Poppy’s Place Ron Ray Properties Schenk Family SJ & BM Properties South County Outreach The Condon Group, LLC
Beissel Insurance Service, Inc. 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Contact: Priscilla Beissel (714) 838-0601
Livable PO Box 475852 San Francisco, CA 94147 Contact: Daniel Sharabi (877) 789-6027
Elite Cleaning Services 1905 E. 17th St. #120 Santa Ana, CA 92705 Contact: Beth Huber (714) 541-4848
Richard Cohen Landscape 20795 Canada Rd. Lake Forest, CA 92630 Contact: John Severns (949) 768-0599
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For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com
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BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly. At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.
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www.MBrennanLaw.com Call today for a free consultation We’re here to help
May 2018
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Growing Stronger Together E M B A R K
O N
A
J O U R N E Y
As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members! • Legislative Advocacy – Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events
Be a part of the movement,
#WeAreAAOC
Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral! 46
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May 2018
Ready? Set? Train!
It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Visto^. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips. Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more! For more information, access our website at aaoc.com. If you have any technical difficulties, contact the Visto^ Help Desk at 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Visto^ website.
May 2018
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Interested in Legislative Affairs? Your AAOC Legislative Committee is looking for volunteers. Please send Executive Director Craig Kirkpatrick (ckirkpatrick@aaoc.com) a brief email introducing yourself and summarizing your past involvement in Legislative Advocacy (if any) and you will be called for an in-person interview with the committee. Now, more than ever, AAOC is in need of volunteers to read bills, attend committee meetings and city council hearings to help advocate on behalf of our industry.
Need Questions Answered?
Contact one of our reliable membership service representatives at
(714) 245-9500
They will find your solution.
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May 2018
Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!
We’ve Moved to Another Location: st March 1
888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)
May 2018
www.aaoc.com
Apartment News
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AAOC’s Legal and Operational Forms New Tenant Forms QTY.
FORM #
_____
1105
Effective 3/18 Legal Notices
PRICE
QTY.
FORM #
Bedbug Addendum (2017)
$ 5.95
_____
1170
Proof of Service (2015)
$ 5.95
_____ 1110
Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (2017)
_____
1240
Notice and Demand Regarding Dishonored Check (2011)
$ 5.95
$ 5.95
_____
1370
Rent Reminder (2015)
$ 4.65
_____
Non-Smoking Addendum to Rental Agreement (2017)
$ 5.95
_____
1430
Notice of Change of Terms of Tenancy (2008)
$ 5.95
_____ *1140
Agreement to Rent or Lease (2018)
$ 6.95
_____
1460
Three Day Notice to Pay Rent or Surrender Possession (2017)
$ 5.95
_____
1160
Application to Rent (2018)
$ 5.95
_____
1470
Three Day Notice to Perform Covenants or Quit (2017)
$ 5.95
_____
1215
Insurance Information for Residents (2015)
$ 5.95
_____
1480
Three Day Notice to Surrender Possession (2013)
$ 5.95
_____
1330
Animal Agreement (2017)
$ 5.95
_____
1410
Smoke Detection Device Addendum (2014)
$ 5.95
1125
DESCRIPTION
Move-In/Move-Out Forms _____ 1100
Acknowledgement by Owner of Receipt of Notice to Vacate by Residents (2013)
$ 5.95
_____
1230
Move Out/Closing Statement (2015)
$ 5.95
_____
1420
Statement of Condition (2014)
$ 5.95
_____
1440
Notice of Resident(s) Intent to Vacate (2018)
$ 5.95
_____
1450
Notice of Termination of Tenancy (2018)
$ 5.95
Pre-Move Out Inspection Checklist (2017) Duplicate
$ 6.95
_____ *1500
Courtesy Forms
DESCRIPTION
PRICE
Rules and Requirements QTY.
FORM #
_____
1150
Apartment Rules and Regulations (2017)
DESCRIPTION
$ 5.95
PRICE
_____
1340
Swimming Pool and Spa/Hot Tub Rules Addendum (2013)
$ 5.95
Employee Agreements QTY.
FORM #
_____
1190
_____ 1390
DESCRIPTION
PRICE
Report of Hours Worked (2014)
$ 5.95
Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2018)
$ 8.95
Miscellaneous Agreements
_____
1250
Emergency Contact Information (2015)
_____
1106
Notice of Change of Terms of Tenancy — Bedbug Addendum (2017)
$ 5.95
_____
1260
Notice of Belief of Abandonment — Real Property (2011)
_____
1130
Addendum to Rental Agreement (2003)
$ 5.95
_____
1280
Notice of Right to Reclaim Abandoned Property (2015)
_____
1145
Security Deposit Agreement for Transfer of Deposit Rights (2014)
$ 5.95
_____
1360
Rent Proration Table (2017)
_____
1210
Guaranty of Rental Agreement (2015)
$ 5.95
Notice of Denial to Rent (2016)
_____
1395
Satellite Dish and/or Antenna Agreement (2005)
$ 5.95
_____
_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)
Receipt Forms _____ 1320
Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2018)
$ 5.95
_____
Application Credit Check/Screening Fee Receipt (2018)
$ 5.95
1350
Maintenance QTY.
FORM #
____
1020
DESCRIPTION
PRICE
$ 5.95
Books, Manuals, and Forms Collection QTY.
DESCRIPTION
PRICE
_____ Protect Your Family from Lead in Your Home (English & Spanish)
$ 0.50 each
_____ Renovate Right: Important Lead Hazard Information
$ 0.50 each
_____ Triplicate Rent Receipt Book (100 Receipts)
$ 12.50 $ 45.00
$ 4.65
_____ 1135
Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)
_____ Microbial Operations and Maintenance Plan — (2016) (An Apartment Owner’s Guide to Mold)
$ 5.95
_____
1220
Maintenance Report (Door Knob) (12/package) (2015)
$ 4.65
_____ Asbestos/Proposition 65 Handbook and License
$ 25.00 plus $ 1.00 per unit
_____
1300
Notice of Intent to Enter Rental Premises (2015)
$ 5.95
_____ California’s Landlord Law Book: Evictions
$ 29.95
_____
1301
Notice of Dwelling Unit Entry (2002)
$ 5.95
_____ California’s Landlord Law Book: Rights & Responsibilities
$ 29.95
_____
1400
Service Request (2011) Triplicate
$ 10.55
_____ Every Landlord’s Tax Deduction Guide
$ 25.95
_____ California Tenant’s Rights
$ 20.95
_____ Forms Collection (CD or USB)
$ 50.00
Maintenance Request (2011)
Downloadable forms available at www.AAOC.com at no charge for members only
* Available in pads of 25 — All other forms available in pads of 50
YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.
Member Number ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________ Address__________________________________________________________________ City, State, Zip_____________________________________________________________ Telephone (
) ____________________ E-mail________________________________
Prices subject to taxes and may change without notice. ALL SALES FINAL.
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May 2018
OFFICE USE ONLY Sub Total
$______________________
Sales Tax
$____________________
Shipping/Handling $______________________ Grand Total
$______________________
ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION A Wholly Owned Subsidiary of AAOC
525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701
Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com
We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!
❏ Missing Asphalt Shingles
❏ Debris in Rain Gutters
❏ Missing or Cracked Composite Shingles
❏ Damaged or Missing Wood Shingles
❏ Failing Flat Roof Repair
❏ Cracked Mortar
Overlooking these issues will cost you more in the long run. You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills. CA License #910068
714-538-3330
Affordable and Reliable • Fully Insured • Re-Roofing and Repairs
May 2018
www.aaoc.com
Apartment News
51
Featuring
Product & Service Council Members
Your Property, Powered by CloudKeyz
JRG Electric
JRG Electric Is a Family Owned Business, we provide a broad range of electrical services Secured Access Management — Reinvented including small electrical jobs around the Meet the hottest access management home to larger commercial electrical works. Our business is technology to hit the multifamily market in 2018. CloudKeyz underpinned by a commitment to customer service, that is, we turn up on time, we provide quality workmanship at a fair and reinvented secured access management the same way TV rein- competitive price. vented radio. Commercial Industry professionals report being blown away by the powJRG Electric specializes in commercial service and installaerful features and functions offered by the advanced hardware tions. Our expert technicians are well trained and highly expeand software technology. “CloudKeyz is in a category of one, rienced in all aspects of commercial work. Our goal is to provide your company with a safe and cost-effective environment to there’s truly nothing like it on the market today.” enable your company to operate and grow efficiently. CloudKeyz replaced the old callbox intercom with an HD We do everything from the simple addition of receptacle to touchscreen names directory, with video guest access requests major installation of new service. sent directly to resident’s smartphones for easy secured access. • New Electrical Installation • Data/Communication Lines • Outdoor/Parking Lot • Cat5 Cabling The CloudKeyz mobile app allows residents to open everything Lighting • Ballast/Lamp Replacing including doors, gates, garages, elevators and more. For non• Motors • Motor Controls/Lighting tech residents, CloudKeyz also offers the newest Bluetooth • Transformers Contractors access card technology. Managing access couldn’t be easier with the elegant look and feel of the CloudKeyz online admin. Managers can instantly issue and revoke mobile access, view video access event records, and send individual or property-wide mobile messages with verified notifications. CloudKeyz is a simple and cost-effective way to enhance your property security, boost tenant retention and be a leader in the new era of multifamily living. With fast, non-invasive, plugand-play installation, property managers can bring access points to life and offer guests and residents a faster, safer, and more convenient way to access properties. The cost of CloudKeyz is surprisingly affordable compared to the common call box intercom, but offers so much more value! Not only do properties get all the benefits of CloudKeyz technology, but they also streamline staff operations, reduce the time and cost of managing old access tools, eliminate the land line phone bills for traditional call boxes, and minimize the need for service calls and costly maintenance. The smart property revolution has begun, are you on the forefront? Schedule a product demo or learn how to upgrade your property, powered by CloudKeyz at cloudkeyz.com, info@ cloudkeyz.com, or (424) 291-2270.
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Apartment News
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May 2018
Residential
We offer a full range of interior and exterior lighting options and electrical installation services. Whether it is one light fixture, a custom basement lighting layout or a comprehensive outdoor security lighting solution, we have the necessary tools, knowledge and experience to turn your plan into reality. • Indoor/Outdoor Lighting • Circuit Breaker • Complete House Rewiring • New Appliances • Electric Addition and • Ceiling Fan Installation Remodels • Smoke Detectors • Panel Upgrade • Exhaust Fans • Trouble Shooting
Industrial
Whether you have an electrical emergency or need nonemergency work done, we can be there fast as we are local to your neighborhood. Along with our service, we offer good rates at competitive prices. Try us and become a part of our family of satisfied customers who work with an electrical company they can count on! • Machine Installation • Main Service (100–4000 AMP) • Transformers • Voice/Data Cabling CATS • Power panel Installation • Complete Business • Power Distribution Relocation Find us on Angie’s List and Home Advisor for reference or give us a call at (562) 926-7271
PRODUCT & SERVICE COUNCIL’S
Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions
Attorneys
Cleaning Service
CloudKeyz Parakeet HMWC, CPAs & Business Advisors
Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips, LLP David S. Schonfeld, A Professional Law Corp. Wesierski & Zurek, LLP
Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services
Accounting Software
Bath Restoration or Renovations
Coin-Operated Laundry Equipment
Entrata
Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair
ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems
Accounting Services
Antimicrobial Services Biosweep of North Orange County
Apartment Market Research Data 2-1-1 OC ALN Data Apartment SEO CBRE – OC Multifamily
Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals
Apartment/Student Housing LaundryUp RokitNow South Coast Real Estate & Property Management
Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Smart Systems Domestic Leasing Expressions Home Gallery Ferguson Enterprises Home Depot L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Appraisal Lee Walker Appraisals
Asphalt Sales & Service
Boiler Systems Enovative Group Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.
Collections
Buying Group
Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management
Xpera Group
Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair
Carpentry
Commercial Gas Grills AEI Corporation
Commercial Patio Heaters AEI Corporation
Communications TouchPoint
Buffalo Maintenance, Inc. The Cabinet Depot, Inc.
PSC Service Provider Directory — continued on page 54
Carpet Sales & Service Home Depot Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring
Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring
M & M Contracting, Inc. Rose Paving LLC
May 2018
www.aaoc.com
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53
PSC Service Provider Directory
Draperies/Blinds/Window Coverings
Computer Services
Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
continued from page 53 RentDynamics
Electrical
Concrete Maintenance & Repair
KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
M & M Contracting, Inc. Precision Concrete Cutting Rose Paving LLC
Construction AAA Restoration CBCI Construction FSI Construction Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction Optimum Seismic, Inc. Rose Paving LLC
Consulting Colliers International — Brett Bayless Colliers International — Pat Swanson H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group
Countertops The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking
Drain Cleaning California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.
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Apartment News
Fitness Equipment Opti-Fit Fitness Solutions Primo Fitness
Flooring
American Appliance Rentals
FSI – Total Floor Care Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring
Electronic Signature
Furniture Rental
DocuSign
AFR Furniture Rental CORT
Electric Vehicle Products
Environmental Consulting & Training A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics
Environmental Services American Environmental Specialists, Inc. Anderson Group International Biosweep of North Orange County Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach
General Contractor Anderson Group International CBCI Construction FSI Construction PRC Restoration Service First Restoration Inc. So Cal Builders
Handyman Buffalo Maintenance, Inc.
Heating & Air Conditioning
HMWC, CPAs & Business Advisors
Coast Plumbing, Heating & Air Expressions Home Gallery Ferguson Enterprises L and D Appliance Corp. R&B Wholesale Distributors, Inc. Spicer Mechanical
Fire & Flood Restoration
Insurance
Anderson Group International Biosweep of North Orange County Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Rainbow International of Orange County Restoration Management Company
Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty
Fencing & Gates D & D Technologies Gate Hardware
Financial Planning
Deck Coatings, Magnesite Repairs, Waterproofing
Service First Restoration Inc. Servpro of Huntington Beach Shield Fire Protection
www.aaoc.com
May 2018
PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. State Farm — Sarah Atkinson Agency The Liberty Company Insurance Brokers, Inc
Interior Design Color Design Development Group Straight Designs
Internet Services Apartment SEO apartments.com KnockRentals.com Zillow Group Rentals
Janitorial Services S M Painting Corp
Junk Removal Junk Studz, LLC
Kitchen Renovations The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply
Landscapes/Hardscapes Agricultural Pest Control Services BrightView Tree Care Services Critical Environments, Inc. Forever Lawn Pacific Coast Park West Tree Care Richard Cohen Landscape Universal Site Services
Lending Institutions Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank
Lighting Ferguson Enterprises JRG Electric Co KD Electric Company
Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.
Maintenance, Repairs, Products Bar-B-Clean Buffalo Maintenance, Inc. Enovative Group FSI – Total Floor Care Home Depot iSuite360
KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking
Property Management
Biosweep of North Orange County Servpro of Huntington Beach
AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management KRH Management, Inc. L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC
Paint Sales & Service
Property Management Software
Behr Paint Benjamin Moore & Co CBCI Construction Color Design Development Group R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC
Entrata iSuite360 RokitNow
Marketing KnockRentals.com Lease Labs
Mold Remediation American Environmental Specialists, Inc. Biosweep of North Orange County Interstate Restoration Service First Restoration Inc.
Moving & Mobile Storage Right Movers
Odor Removal
PSC Service Provider Directory — continued on page 56
Pest Control Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control Western Exterminator
Plumbing, Contractors & Supplies ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air Ferguson Enterprises Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Pool/Spa Service & Repair Clear Expectations, Inc.
Pressure Washing Universal Site Services
May 2018
www.aaoc.com
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PSC Service Provider Directory continued from page 55
Property Management Staffing & Training BG Multifamily Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group
Rain Gutters Argos Homes Systems McCarthy Roofing
Real Estate/Investments CBRE – OC Multifamily Colliers International – Brett Bayless Colliers International – Pat Swanson Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Marcus & Millichap NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons
Reconstruction
Tree Service
AAA Restoration Anderson Group International Buffalo Maintenance, Inc. Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking
BrightView Tree Care Services Park West Tree Care
Roofing
Video Commercials
CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. Home Depot McCarthy Roofing McCormack Roofing Weatherproofing & Construction Roofing Southwest Royal Roofing.com (RWS&P, Inc.)
NPM Staffing
Security Services/Patrol Services California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc.
Solar Thermal Green Solar Technologies
Tax & Financial Planning H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors
Utilities & Sub Metering Livable Southern California Edison Multi Family Program
Water Heaters ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air Ferguson Enterprises Home Depot Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.
Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Roofing Southwest WICR Waterproofing & Decking
Website Development/Online Advertising Apartment SEO
Towing
Windows & Doors
Dedicated Transportation Services Messina Operative Protection Services TO’ and MO’ Towing
Home Depot Milgard Windows & Doors Pinnacle Apartment Supply Republic Windows & Doors
NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit. The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on
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how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL)
PRODUCT & SERVICE COUNCIL’S Service Provider Directory
Contact Index
(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.
AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com
Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.
AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367 sreyes@rentfurniture.com — www.rentfurniture.com
Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com
PSC Contact Index — continued on page 58
Furniture rental for residents.
Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant! Interested? Call AAOC to set up your one-on-one demonstration TODAY!
(714) 245-9500
A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com
Thomas B. Cummings tcummings@wzllp.com
1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517
May 2018
www.aaoc.com
Apartment News
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PSC Contact Index — continued from page 57
Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.
ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553 sales@alndata.com — www.alndata.com
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.
Apartment data and market research.
American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com
Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 72 for the location of our ad.
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.
Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000 sophiahackler@goagi.com — www.goagi.com
Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.
AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
#1 nationwide provider of information and advertising services.
Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.
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Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com
Barbecue cleaning, repair, maintenance and replacement
Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com Insurance Agency/Brokerage
Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com
Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com
See the Advertisers Index on Page 72 for the location of our ad.
Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811
Paint Manufacturer & Supplier
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com
CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.
Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
www.aaoc.com
May 2018
Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 72 for the location of our ad. Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.
Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl
See the Advertisers Index on Page 72 for the location of our ad.
Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com
Business Banking, Apartment Loans/Commercial Loans.
Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278
See the Advertisers Index on Page 72 for the location of our ad.
Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com
Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com
We are the leading screening and risk management provider for the multifamily industry.
CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com
Multifamily brokerage and advisement services.
Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com
Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.
Advising clients with acquisition and dispositions of their apartment units.
Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Smart Systems Domestic Leasing Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com
General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.
CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com
The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com
Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.
PSC Contact Index — continued on page 60
May 2018
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PSC Contact Index — continued from page 59
Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com
Landscape maintenance, management, construction and arborcare. See the Advertisers Index on Page 72 for the location of our ad.
CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com
Specializing in residential and commercial evicitons with flat rates and prompt, professional service.
BONA FIDE MORTGAGE Serving multi-family owners since 1983
Apartment Financing
• 2– 4 units
• 5+ units
Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com DocuSign allows people to manage documents anytime, anywhere, on any device, securely.
Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.
Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com
Inside cleaning & all floor care and window washing
Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com
Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.
Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com
Manufacturer of Demand Controls For Domestic Hot Water Systems.
“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace
(949) 651-0999
nlieberman@cox.net www.bonafidemortgage.com
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Apartment News
Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com
The fastest growing property management software in the industry.
Enviro Diagnostics Rick Rainey 5020 Campus Dr, Suite 111 Newport Beach, CA 92660 (949) 296-7520 rrainey@envirodiagnostics.com — www.envirodiagnostics.com
www.aaoc.com
May 2018
Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.
Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004 rob.sherman@ferguson.com — www.ferguson.com
Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.
Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com
Provide legal services on all employment related issues and Fair Housing discrimination claims.
For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.
FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.
FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.
Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com
Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com
See the Advertisers Index on Page 72 for the location of our ad.
Green Solar Technologies John Harper 6400 Laurel Canyon Blvd. North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com
Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com
Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.
Specializing in the purchase, sale and 1031 exchange of apartment buildings.
PSC Contact Index — continued on page 62
Commercial & residential solar installers
Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.
Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 paightonguardian@gmail.com — www.guardianroofs.com
Roofing systems for residential and commercial property for over 30 years.
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT victor_h_moreno@homedepot.com — www.homedepot.com
Helping professionals like you consolidate suppliers with world class service. See the Advertisers Index on Page 72 for the location of our ad.
H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com
Pest Control for Professionally Managed Properties
We help homeowners defer or reduce capital gains taxes.
Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett
OFFICE
RETAIL
INDUSTRIAL
RESIDENTIAL
Eco-Friendly Solutions | Serving Southern California
Provide insurance consulting & coverage.. See the Advertisers Index on Page 72 for the location of our ad.
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com
Pest Control
Pigeon Control
Termite Control
Rodent Control
Bee Control
Gopher Control
1.877.522.2377 | www.AccessExt.com May 2018
www.aaoc.com
Apartment News
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PSC Contact Index — continued from page 61
iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com
See the Advertisers Index on Page 72 for the location of our ad.
JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com
Family owned business providing service to commercial, industrial & residential.
Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com
See the Advertisers Index on Page 72 for the location of our ad.
Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com
Custom & standard cabinets for all areas. No job too small!
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maile@knockrentals.com — www.knockrentals.com KRH Management, Inc. Kari Horii 19572 Drybrook Ln Huntington Beach, CA 92646 (310) 745-8004 kari@krhmngmt.com — www.krhmanagementinc.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.
LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com
LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com
Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com
See the Advertisers Index on Page 72 for the location of our ad.
LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com
Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.
Marcus & Millichap Bryce Dunks 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3200 Bryce.dunks@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for
the location of our ad.
McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
See the Advertisers Index on Page 72 for the location of our ad.
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May 2018
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.
Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com
Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors
Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com
Full apartment renovation and maintenance services
National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com
See the Advertisers Index on Page 72 for the location of our ad.
NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.
NorthMarq Capital Joe Giordani 500 Newport Center Dr Ste 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com
PSC Contact Index — continued on page 64
NEW Stain Resistant Carpet
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$ 15 (material only)
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Years in Orange County! • Carpet • Vinyl • Tile
• Laminate and Wood • Luxury Vinyl Planks and Tiles
An Excellent Service Record with Many Satisfied Customers
(714) 282-0174 731 W. Taft Avenue Orange, California 92865
Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622
May 2018
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Apartment News
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PSC Contact Index — continued from page 62
Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.
Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310 KHendrie@phdinsurancebrokers.com
Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.
Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 bill@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.
Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 72 for the location of our ad.
Rainbow International of Orange County Maria Herrera 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 mariahocrainbowoc@outlook.com — www.rainbowintl.com/orangecounty Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com
For 30 years, we have provided qualified employees to the property management industry.
RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com RentPath Laura Lemansky 22365 El Toro Rd., Suite 171 Lake Forest, CA 92630 (949) 943-5177 llemansky@rentpath.com Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804 grant@republiccompanies.com
Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.
Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz
Apartment News
www.aaoc.com
See the Advertisers Index on Page 72 for the location of our ad.
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.
Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.
S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com
See the Advertisers Index on Page 72 for the location of our ad.
Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance.
Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com
Provide visible security patrol for multifamily housing.
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.
64
Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588
PSC Contact Index — continued on page 66
May 2018
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May 2018
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Apartment News
65
PSC Contact Index — continued from page 64
So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com
Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.
Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com Providing insurance and financial services.
Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 akennedy@steadfastmgmt.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.
SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 72 for the location of our ad.
The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com
Landscape Care
Our services include: • Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety. • Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money. • Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method. This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment. • Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times. Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.
714-619-8888 • www.criticalenv.com 66
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May 2018
The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com
Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 72 for the location of our ad.
The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com
See the Advertisers Index on Page 72 for the location of our ad.
The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.
TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net
Towing company with 4 locations in Orange County.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com
Apartment Owners, Landlords, Income Property Owners
Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach
Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance
Theresa Simes Agency Premiere Income Property Insurance
714-966-3000
TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512
www.farmers.com/tsimes
Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.
Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com
Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000 jbennett@west-ext.com — westernexterminator.com
Residential and commercial pest control and termite control since 1921.
Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net
Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com
See the Advertisers Index on Page 72 for the location of our ad.
Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.
Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 whminc@pacbell.net
Water Heater/boiler service and installation.
Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com
Water heater repair and replacement including residential, tankless, and commercial.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com
Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.
West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com
May 2018
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Apartment News
67
ADVERTISERS’ INDEX
Category
See page 70 for alphabetical listings
EVICTIONS
PAINT SALES & SERVICE
Block & Associates......................Inside Back Cover
Rash Yambo Decking & Stairs...............................30
Brennan Law Firm.......................................................45
S M Painting Corp.......................................................22
Duringer Law Group, PLC.......Inside Front Cover
Sondance Painting.....................................................28
Wesierski & Zurek, LLP..............................................57
PEST CONTROL
AIR CONDITIONING & HEATING
COIN-OPERATED LAUNDRY EQUIPMENT
FENCING & GATES
Access Exterminator Service..................................61
JM Air Conditioning & Heating..............................4
ACE Commerical Laundry Equipment, Inc......22
Alertt Access Gate Controls....................................10
Clearvue Technologies.............................................39
APPLIANCES—REPAIRS, PARTS, RENTALS
National Service...........................................................43
Buffalo Maintenance, Inc.........................................17
Lloyd Pest Control......................................................71
Lin-Ed’s Appliance Service & Repair...................53
WASH Multifamily Laundry Systems..................11
FLOORING, REPAIRS, TILE
ORCO Apartment Suppy.........................................49
COLLECTIONS
Brent Collins Construction......................................26
R&B Wholesale Distributors, Inc. .......Back Cover
Block & Associates......................Inside Back Cover
Buffalo Maintenance, Inc.........................................17
RSSA Home Improvement......................................23
Duringer Law Group, PLC.......Inside Front Cover
Carpet Crafts.................................................................63
APPRAISALS/VALUATIONS
CONCRETE MAINTENANCE & REPAIR
Lee Walker Appraisals...............................................18
C & C Paving Company, Inc....................................48
ASPHALT SALES & SERVICE
C & C Paving Company, Inc....................................48 ATTORNEYS
Brennan Law Firm.......................................................45 Duringer Law Group, PLC.......Inside Front Cover Wesierski & Zurek, LLP..............................................57 BATHROOM RENOVATIONS
South Coast Construction & Repair....................34 BATHTUB REFINISHING
Bath Crafters....................................................................8 BBQ & GRILL SERVICES
AEI Corporation.............................................................9 BLINDS
Apex Window Decor.................................................14 CABINETS/REFINISHING
Brent Collins Construction......................................26 RSSA Home Improvement......................................23 South Coast Construction & Repair....................34 The Cabinet Depot.....................................................26
Brent Collins Construction......................................26
Brent Collins Construction......................................26 Buffalo Maintenance, Inc.........................................17
CONSULTING
The Art of Property Management.......................16 COUNTERTOPS
The Countertop Factory...........................................28 DECK COATINGS, MAGNESITE REPAIRS,
South Coast Construction & Repair....................34
JM Air Conditioning & Heating..............................4
California Rooter & Plumbing................................29 ORCO Apartment Suppy.........................................49 PORCELAIN REFINISHING
Bath Crafters....................................................................8 PROPERTY MANAGEMENT
JLE Property Management Inc.............................33 ProActive Realty Investments Inc........................14 Roberts Management & Investments.................6 South Coast Real Estate & Property Mgmt........8 The Art of Property Management.......................16
INSURANCE
RAIN GUTTERS
Beissel Insuance..........................................................13
Argos Home Systems................................................22
Farmers Insurance — Rick Hackett....................36
Out of the Gutter .......................................................67
Farmers Insurance —
REAL ESTATE INVESTMENTS
Theresa Simes Agency.............................................66
CBRE................................................................... Insert, 21
Brent Collins Construction......................................26
KITCHEN RENOVATIONS
Hom Sotheby’s International Realty —
Buffalo Maintenance, Inc.........................................17
RSSA Home Improvement......................................23
The Stanfield Group...................................................42
Rash Yambo Decking & Stairs...............................30
South Coast Construction & Repair....................34
ProActive Realty Investments Inc........................14
DECKING
LANDSCAPING
South Coast Real Estate & Property Mgmt........8
All Proof Decks.............................................................54
Critical Environments, Inc. .....................................66
SVN/Vanguard Investment Properties..............12
DOORS, WINDOWS
LEAK DETECTION
California Replacement Windows.........................7
California Rooter & Plumbing................................29
WATERPROOFING
RSSA Home Improvement......................................23
LENDING
DRAINS
American First Credit Union...................................70
Aarow Drain & Plumbing..........................................4
DRAPERIES/BLINDS/WINDOW COVERINGS
Apex Window Decor.................................................14 R&B Wholesale Distributors, Inc. .......Back Cover
CARPETS
HANDYMAN
HEATING & AIR CONDITIONING
California Rooter & Plumbing................................29
CARPENTRY
GATED ENTRIES
Alertt Access Gate Controls....................................10
CONSTRUCTION
Buffalo Maintenance, Inc.........................................17
Block & Associates......................Inside Back Cover
V & S Carpet and Flooring Services....................69
PLUMBING, CONTRACTORS SUPPLIES
Aarow Drain & Plumbing..........................................4
Bona Fide Mortgage..................................................60 Chase Multifamily Lending.......................................2
SVN/Vanguard Investment Properties— Webster.....................................................................59 W. R. Gorman................................................................38 ROOFING
Dale’s Roofing...............................................................55 Guardian Roofs.............................................................20 McCarthy Roofing........................................ Insert, 51
MAIL BOXES
McCormack Roofing..................................................27
ORCO Apartment Suppy.........................................49
Royal Roofing................................................................19
R&B Wholesale Distributors, Inc. .......Back Cover
SECURITY SERVICES
MAINTENANCE, REPAIRS, PRODUCTS
Alertt Access Gate Controls....................................10
Brent Collins Construction......................................26
TRAINING
Buffalo Maintenance, Inc.........................................17
The Art of Property Management.......................16
Carpet Crafts.................................................................63
DRYWALL
ORCO Apartment Suppy.........................................49
Brent Collins Construction......................................26
R&B Wholesale Distributors, Inc. .......Back Cover
ELECTRICAL
R&B Wholesale Distributors, Inc. .......Back Cover
V & S Carpet and Flooring Services....................69
Buffalo Maintenance, Inc.........................................17
MOLD REMEDIATION
California Rooter & Plumbing................................29
CARPET CLEANING
ENVIRONMENTAL SERVICES
American Environmental Specialists..................16
ORCO Apartment Suppy.........................................49
V & S Carpet and Flooring Services....................69
A-Tech Consulting, Inc. ............................................43
ORNAMENTAL IRON
WINDOWS
CLEANING SERVICES
American Environmental Specialists..................16
Alertt Access Gate Controls....................................10
California Replacement Windows.........................7
V & S Carpet and Flooring Services....................69
Wesierski & Zurek, LLP..............................................57
Brent Collins Construction......................................26
RSSA Home Improvement......................................23
68
Apartment News
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May 2018
WATER HEATERS
V&S Carpet and Flooring Services Serving Southern California since 1990 We specialize in property management companies, homeowners, realtors and commercial property owners.
Vinyl Plank Installation Call us: (562) 601 - 8141 ext. 2 Visit us online:
www.vsflooring.com
Flooring Installation • Carpet
• Vinyl Plank
• Laminate
• Sheet Vinyl
• VCT and Tile
• Hardwood Refinish
17208 Roseton Ave. Artesia, CA 90701 17208 Roseton Ave. Artesia, CA 90701
May 2018
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Apartment News
69
ADVERTISERS’ INDEX
Alphabetical
See page 68 for category listings
A-Tech Consulting, Inc.................................................43
Carpet Crafts....................................................................63
Out of the Gutter ..........................................................67
Aarow Drain & Plumbing.............................................4
CBRE...................................................................... Insert, 21
ProActive Realty Investments Inc...........................14
Access Exterminator Service.....................................61
Chase Multifamily Lending..........................................2
Rash Yambo Decking & Stairs..................................30
ACE Commerical Laundry Equipment, Inc.........22
Clearvue Technologies................................................39
R&B Wholesale Distributors, Inc. ..........Back Cover
AEI Corporation................................................................9
Critical Environments, Inc. ........................................66
Roberts Management & Investments....................6
Alertt Access Gate Controls.......................................10
Dale’s Roofing..................................................................55
Royal Roofing...................................................................19
All Proof Decks................................................................54
Duringer Law Group, PLC..........Inside Front Cover
RSSA Home Improvement.........................................23
American Environmental Specialists.....................16
Farmers Insurance —
American First Credit Union......................................70 Apex Window Decor....................................................14 Argos Home Systems...................................................22 Bath Crafters.......................................................................8 Beissel Insuance.............................................................13
Theresa Simes Agency..........................................66 Farmers Insurance — Rick Hackett.......................36 Guardian Roofs................................................................20 Hom Sotheby’s International Realty — The Stanfield Group................................................42 JLE Property Management Inc................................33
S M Painting Corp..........................................................22 Sondance Painting........................................................28 South Coast Construction & Repair.......................34 South Coast Real Estate & Property Mgmt...........8 SVN/Vanguard Investment Properties.................12 SVN/Vanguard Investment Properties— Webster........................................................................59
Block & Associates.........................Inside Back Cover
JM Air Conditioning & Heating.................................4
Bona Fide Mortgage.....................................................60
Lee Walker Appraisals..................................................18
The Art of Property Management..........................16
Brennan Law Firm..........................................................45
Lin-Ed’s Appliance Service & Repair......................53
The Cabinet Depot........................................................26
Brent Collins Construction.........................................26
Lloyd Pest Control.........................................................71
The Countertop Factory..............................................28
Buffalo Maintenance, Inc............................................17
McCarthy Roofing........................................... Insert, 51
V & S Carpet and Flooring Services.......................69
C & C Paving Company, Inc.......................................48
McCormack Roofing.....................................................27
W. R. Gorman...................................................................38
California Replacement Windows............................7
National Service..............................................................43
WASH Multifamily Laundry Systems.....................11
California Rooter & Plumbing...................................29
ORCO Apartment Suppy............................................49
Wesierski & Zurek, LLP.................................................57
Commercial Real Estate
Financing available for Western U.S. properties
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Connie Kelly
Teresa Fukushima
Teanna Timmons
Mobile 949.510.4426 ckelly@amerfirst.org
Mobile 562.393.0005 tfukushima@amerfirst.org
COUNTY
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Commercial Real Estate Officer NMLS #1638375
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Apartment News
www.aaoc.com
Commercial Real Estate Officer NMLS #1454059
Mobile 858.201.0443 ttimmons@amerfirst.org
amerfirst.org/CommercialRealEstate
*Visit amerfirst.org for details to apply. Membership requirements apply.
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May 2018
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Apartment News
71
RENTAL HOUSING RETROSPECT
Our Strength is in our Numbers!
T
he highest compliment we can receive is your referral! While our membership has grown much larger than it was in the 60â&#x20AC;&#x2122;s, we
72
Apartment News
are always offering new and improved membership benefits that we encourage you to share with those you know are not currently members. Share the wealth!
www.aaoc.com
May 2018
Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com
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