CALENDAR OF EVENTS
AUGUST
2 - CRHP Summer #7
Wednesday, 6–9 pm, Online
3 - Summer Cruise
Thursday, 5:30–8 pm, neWpOr T harbOr
7 - Welcome Home OC
mOnday, 10–11 am Online
8 - Board of Directors Meeting
Tuesday, 6 pm, Online
9 - CRHP Summer #8
Wednesday, 6–9 pm, Online
14 - Detect Fraud, Decrease Evictions
mOnday, 10–11 am Online
16 - CRHP Summer #9
Wednesday, 6–9 pm, Online
23 - CRHP Summer #10
Wednesday, 6–9 pm, Online
24 - Navigating Evictions with Confidence: Tips for Landlords
Thursday, 10–11:30 am Online
30 - CRHP Summer #11
Wednesday, 6–9 pm, Online
31 - Lunchtime Learning
Thursday, 12–1 pm, Online, see page 34
4 - Labor Day
SEPTEMBER
mOnday, — Office clOsed
7 - Microsoft Excel Spreadsheet Training for Rental Housing Providers
Thursday, 10 am–12 pm, aaOc Office
12 - Board of Directors Meeting
Tuesday, 6 pm, Online
13 - CRHP (Fall) #1
Wednesday, 8:30–11:30 am Online
13 - General Membership Meeting
Wednesday, 7–8:30 pm, sanTa ana elks lOdge, see page 5
20 - CRHP (Fall) #2
Wednesday, 8:30–11:30 am, Online
21 - OC Multifamily Mingle
Thursday, 5:30–8 pm, The ciTrOn, anaheim
27 - CRHP (Fall) #3
Wednesday, 8:30–11:30 am, Online
28 - Reverse Trade Show
Thursday, 12–5 pm, bahia cOrinThian yachT club, neWpOr T beach
Apartment News
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.
525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701
(714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com
n Executive Director – David J. Cordero
n Editor in Chief – David J. Cordero
n Advertising & Media Sales Director – Debbie M. DiBernardo
n Design & Production – Dave Moeller/Graphic Angles
n Printing – Sundance Press
The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News
This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher
is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy.
NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS
Officers
n President John Tomlinson
n First Vice President Randy Combs
n Second Vice President Denise Arredondo
n Vice President
Legislative Council Nathan Poth
n Treasurer Laurel Dial
n Secretary Julia Araiza
n Sergeant at Arms Rick Roshan
n Immediate Past President Frank Alvarez
Directors
n Christine Baran
n Alan Dauger
n Amy Fylling
Directors Emeriti
n Ronald Berg
n Vicki Binford
n David A. Cossaboom
n Nicholas Dunlap
n Craig Kirkpatrick
n Stefanie Koslosky
n Stephen C. Duringer
n Jerry L’Ecuyer
n Nick Lieberman
(Carefully) Changing the Way We Think About Banking
Like many of you, I’m sure, I can remember days when banking was conducted exclusively inperson. I can still remember when I opened my first checking account at 14 years old, shaking the branch manager’s hand after signing my signature on my card and opening the account with my first deposit. To this day, I enjoy filling out deposit slips and using my selfinking endorsement stamp to manually process checks.
Nevertheless, times have changed, and in-person banking will soon be a relic; a memento of the old way of doing business. David Rogers, from the Columbia School of Business recently lamented in his Digital Marketing Customer Engagement Course that bank customers in the United Kingdom only visit their retail branch approximately once a year!
These days, ACH and debit card payments are extremely fast and resource efficient. In fact, just earlier this month a well-known financial institution stopped charging ACH fees for electronic transfers altogether for any transactions other than same day wires. Property management software applications now pair with third party vendors, like Zego, which have portals, enhancing residents’ ability to pay their rent online.
What does all this mean for you, the property manager? It means you get a nice, neat, batch report early the next morning and your management ledgers are often automatically updated.
Unfortunately, it isn’t all fun and games and on-time payments. As electronic transfers and direct deposits quickly become the preferred method of paying rental obligations, utility bills, property taxes and more, incidences of theft skyrocket.
Recently, my own company had a nefarious entity reproduce copies of our paper checks and attempted to deposit and/or cash them. In fact, incidences of financial misrepresentation of all kinds are increasing at alarming rates. I was
shocked to hear that a well-known property management company noted that approximately 40% of the proofof-income documents provided by prospective residents were manufactured or forged.
This is why it is critical AAOC members take advantage of the diverse range of courses and webinars AAOC proudly offers. The “Detect Fraud, Decrease Evictions” webinar recently presented by Daniel Cooper of Snappt is a prime example. As a benefit to our members, many of our educational classes and other webinars are recorded and available for viewing at AAOC.com.
A lot has changed since AAOC began supporting and advocating for property owners and operators more than 60 years ago. But, rest assured, we will continue to provide quality representation, operational guidance, educational programing, and other member benefits and resources for decades to come, to ensure you are able to confidently evolve as a housing provider.
At the end of the day, none of us like waiting in lines, writing paper checks, and using self-inking gadgets that much.
Yours, truly and respectfully
John TomlinsonWednesday, September 13, 2023 • 7–9 p.m.
New Rental-Housing Laws for 2024!
Sponsored by:
State Legislative Session Recap
AAOC State Legislative Advocate Ron Kingston will recap the recently concluded state legislative session and provide a first look at the new rental-housing laws that will take effect in January 2024.
Get the information you need to start preparing for the coming changes and protecting your rental property investments.
Topics will include:
• New limitations on security deposits
• No fault evictions for unit renovations
• New ADA accommodation mandates
• Legislation coming back in the new year
• 2024 election forecast
• Q&A
Speaker:
Meeting Location:
As an AAOC member, you also receive representation from our affiliate associations, the National Apartment Association and California Rental Housing Association.
Further Examination of California’s Proposed “Right” to Housing
According to multiple housing rights advocates and the author of Assembly Constitutional Amendment 10 (Haney-D-San Francisco) our state is to recognize there is a fundamental human right to adequate housing for all Californians. The sponsors and author of the amendment states that this right is a “shared obligation” of state and local governments to “respect, protect and fulfill this right” on a non-discriminatory and equitable basis. Further, the wording of the constitutional amendment states that in order for this “right” to be achieved, that government is to “progressively” approach this goal to full realization by all appropriate means, including the adoption of laws that utilize all “maximum” and available resources.
Existing policies of California state that every human has a right to safe, clean, affordable, and accessible adequate water. Years ago, the Legislature declared that housing is of vital statewide importance to the health, safety,
and welfare of the residents of the state because:
• Decent housing is an essential force in helping people achieve self-fulfillment.
• Unsanitary, unsafe, overcrowded or congested dwelling accommodations or a lack of decent housing constitute conditions which cause and increase in, and spread of disease and crime.
• A healthy housing market is one in which Californians have housing choices and opportunities where they may effectively choose within a free marketplace.
• A healthy housing market is necessary both to achieve a heathy economy and to avoid an unacceptable level of unemployment.
Assembly Member Haney argues that creating this new “human right…brings it up in comparison to other rights that we’ve said are nonnegotiable for us.”
The members of the Assembly Housing Committee further Mr. Haney’s position by stating that a “right to housing does not require the state or local governments to provide housing to every person, nor does it allow people to automatically demand housing from the government.”
One thing we must conclude from the statement from the author and committee is that if governments are not to provide for housing, who will? The answer: private industry.
Let’s follow the path of the proponents of the Constitutional amendment. Should a right to rental housing be added to the California Constitution, where state and local governments would have an affirmative obligation to proactively ensure that Californians have access to housing? Land use policies would be modified or added. Zoning would change. Qualifications to occupy housing could or would change to further fair housing objectives. This could include new tenant protections, housing prices would be readdressed, preserving private housing, housing subsidies and progressive tax policies would be required. It is argued that a right to housing would expose state and local government to lawsuits if those entities did not take action to fulfill the right to adequate housing for all.
ACA 10 also establishes the right to housing as a shared obligation of state and local governments and requires the realization of the right by all appropriate means to the maximum of available resources. To do this, the governments would be required to “progressively” work towards that right. This argument is based on recognizing that government is not devoting all of the necessary financial resources available to resolve the lack of affordable housing. While the state and local governments have invested, for example, in homeless (unhoused) responses and in affordable housing production over the past
Sacramento — continued on page 8
several years, we must recognize that we have barely scratched the surface. Should housing become a right, there are limitations on the amount that state and local governments could spend to fulfill the right because of the existing obligations and constraints on available funds. Or should we say, until and unless ACA 10 is approved by two-thirds of the Legislature and the people of the state of California.
Interestingly, the Assembly HCD Committee analysis argues:
“This ACA would declare a right to housing. Unlike a right to shelter, a right to housing would mean housing is provided across the continuum of need and not exclusively within the shelter system.”
We are not clear on the meaning and definitional difference of a right to housing versus a right to shelter. Housing is shelter and shelter is housing.
Some argue that California is a
housing first state. To that end, the requirement would ensure that a right to housing is not interpreted as a right to shelter. We reach a different conclusion, however.
Proponents of the state’s Housing First policy goal is to provide permanent housing to people experiencing homelessness, that ending their homelessness serves as a platform from which they can pursue personal goals and improve their quality of life. They also believe that Housing First is offset in large part by reductions in the use of crises services, including shelters, jails, ambulances, and hospitals. Many state and local programs utilize these approaches to address the complex issue of addressing homelessness. As we know, however, homelessness continues to overwhelm the response system and far surpasses the affordable housing stock in many cities and counties, despite recent government investments in homelessness programs.
According to the ACLU, “It is clear
that Californians support a right to housing. A 2020 poll showed that 66% of all Californians support a state constitutional amendment guaranteeing the human right to housing. California voters have approved more than 500 constitutional amendments, including fundamental civil rights and legislators have enacted new rights-based laws in a variety of areas. For example, under California’s right to education, the government must provide equal access to public education and the right requires state and local governments to fund public schools.”
Do you agree with the ACLU’s arguments? Of course not!
And this is the reason why we are strongly opposed to ACA 10.
Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.
ORANGE COUNTY LEGISLATIVE WATCH
Here We Go Again. Another Rent Control Initiative in 2024
Anyone who grocery shopped, went to Target, or visited any major shopping center earlier this year probably ran into an all too familiar sight—and one that raised the alarm bells for many of us.
Signature gatherers—trying to collect signatures for a rent control initiative.
Many of you called AAOC to let us know what you were encountering— most of you were concerned that it was another local attack on the rental housing industry.
Thank you for reaching out, by the way.
The good news—it was not a local effort.
The bad news—it was a statewide effort.
The worse news—the statewide effort was again being driven by Michael Weinstein using AIDS Healthcare Foundation funding.
The irritating news—we knew he would spend whatever Foundation money was necessary to get the initiative qualified.
In late July we received confirmation that the initiative had officially qualified for the November 2024 ballot.
Which is why it is time for a refresher.
What has AAOC done about this effort?
We became aware of this issue last November and immediately initiated conversations with our fellow apartment associations up-and-down the state, as well as with the California Rental
Housing Association (CalRHA)—our state association—and with the National Apartment Association (NAA) —our national association. Together, we have been conferring with business leaders in the state primarily through an organization called the California Business Round Table (CBRT), as well as like-minded organizations such as the Howard Jarvis Taxpayers Association
The groups have been actively developing the campaign against this initiative and crafting the messaging about rent control and the wide-ranging threat its expansion poses. You may have also seen AAOC’s editorials in the past in the Orange County Register, LA Daily News, and the other Southern California News Group papers. Additionally, editorials have started to appear in publications throughout the state about the negative impacts of rent control—most recently the Orange County Register Editorial Board published an editorial calling rent control “A Bad Idea That Won’t Go Away.”
As the campaign develops there will be many opportunities for AAOC members to get involved and join the fight against this ballot initiative.
Our clock has already started...It is time for you to start yours!
Haven’t we done this before?
Yes, and this will be the third time in four elections that Michael Weinstein has cost California business owners— as well as the AIDS patients his foundation is charged with serving—tens of
millions of dollars by trying to pass a bad policy that Californian’s do not want. The policy was twice rejected by voters:
• In 2018, as Proposition 10, nearly 60% of voters said NO to rent control; both sides spent a total of $104 million on the campaign.
• In 2020, as Proposition 21, again with 60% of voters saying NO to rent control, both sides spent a total of $123 million on the campaign.
Meanwhile, there is AB 1482, the 2019 legislation that does, in effect, establish rent control on most rental properties statewide.
And, yes, in countless studies, articles and opinion pieces, rent control has been routinely rejected as a policy to pursue. Heck, even NPR reported it doesn’t work
So, why are we going down this road again? Some people refuse to accept the reality that rent control, as a policy, is not wanted, does not work, and creates more problems than it claims to solve.
So, what is the likelihood we will beat this initiative?
Well, if the past is any indication, we should be looking good. We have twice defeated statewide rent control initiatives by a 60–40 split. Additionally, the proponents doubled their spending between 2018 and 2020 and did not move the needle with the voters.
Support also shifted between 2018 and 2020 when several construction trades came out to oppose the 2020
effort. Even Governor Gavin Newsom opposed Proposition 21.
However, there are two major factors to be aware of.
We were only seven months into the Covid-19 pandemic in 2020 when voters rejected Proposition 21. Since then, there has been an onslaught of articles from the state’s major news outlets about soaring rents, struggling renters, homelessness, and evictions without cause being on the rise.
Additionally, between 2018 and 2020 supporters doubled how much they spent on the campaign. Again, the main funding source has been the AIDS Healthcare Foundation whose president, Michael Weinstein, recent said he “…will never give up on expanding rent control.”
OK, so what will this rent control initiative cost us to defeat?
This is where it gets scary.
Over $80 million was spent on each of the last two campaigns to defeat the rent control initiatives. That is a total of over $160 million.
The campaigns to pass the rental control initiatives totaled about $65 million, and approximately 95 percent of the funding came from AIDS Healthcare Foundation—the group whose leader has stated that he will never give up on rent control.
AIDS Healthcare Foundation measures its revenues and expenditures in the Billions—annually.
They have the resources and the commitment to get this initiative passed.
The goal of the rent control opposition is once again to raise at least $80 million to defeat this rental-housing industry-killing initiative.
We have one year to do it.
So, what should we do?
That is the question, isn’t it?
Orange and Riverside Counties represent about 14% of California’s population. AAOC’s members represent many local rental markets and businesses that support and service the
rental housing industry.
With an investment of only:
• $5 per unit, per month, plus
• $10 per employee, per month, plus
• $20 per business, per month
AAOC members alone could potentially raise approximately $6.5 million —or about seven percent of what is going to be needed to fight this initiative statewide.
While this may not work for every-
one’s budget—it should provide a framework by which we seek to fundraise what is necessary to fight and defeat this initiative.
What AAOC is asking you to do at this point is:
1. Calculate what rent caps below inflation would do to your properties and business operations.
2. Determine how much you are
Watch — continued on page 15
Questions & Answers
Seems like the rental market is cooling a bit and I’m seeing more “late” payments than usual. I lucked out during COVID and none of my tenants failed to pay, but last month I had two late payments and it’s now the eighth of the month and two of my residents still haven’t paid. As I said, my tenants have been great and I really don’t want to lose them, but I’m not comfortable ignoring the late payments. I’m wondering whether it’s time for a conversation, or time to serve them with a notice.
The time for a friendly conversation has passed. We are now in the second week of the month. Trying to talk to them about it at this point will only solidify their belief that paying late is acceptable. Moreover, it delays payment even further. The best approach is to serve both a three-day notice to pay rent for the base rent and a three-day notice to perform or quit for the late fees. (Keep in mind the late fees must be provided for in the rental agreement and must contain specific language; otherwise, it will be deemed an “illegal late fees provision.”) Service of the notice won’t necessarily cause you to lose your “good” tenants. They are still able to pay you within the three-day period to keep their tenancy intact. But it will remind them that they need to pay the rent on time or face the possibility that their tenancy will end, causing a level of disruption in their lives they don’t really want. There’s flexibility built into the system. You can always stop the process any time you want by
allowing the resident to pay you what is owed or working with them through a tight spot in their life if they’ve always been on time in the past. Still, it’s the service of the 3-day notice that gets their attention and lets them know you won’t accept being put at the back of the line when it comes to paying their monthly bills.
I have a relatively new tenant who has been with me for six months now. When she first moved in, she deducted a small amount of money from her rent after living there only two weeks. She told me she had to fix a few things in the unit. I wasn’t happy about it, but I ignored it because it was a relatively small amount and the repairs were really minor. But every month since then, she has done the same thing. Every month the rent is a bit short because she claims she had to fix something. When I asked her about it and why she wasn’t telling me about the repairs, she told me that California law says she can “repair and deduct” for anything wrong in his apartment. Is this true?
In short—no. Your tenant either misunderstands the law or is intentionally taking advantage of it.
California law provides that a resident may make repairs and deduct the costs of the repair from the rent only in limited situations, after certain criteria has been met. First, the tenant has to give notice of the problem to the landlord, as well as provide a reasonable amount
of time to fix it. Moreover, the repairs can’t be minor issues. Only serious defects that make the premises “uninhabitable” will allow the tenant the legal right to make the repair (in the event the landlord ignores it after the notice) and deduct the costs from the rent. Additionally, a tenant may only use this remedy twice in any twelvemonth period, and the maximum deduction amount each time is one month’s rent. Assuming you haven’t waived any rights or allowed your tenant to believe this behavior is acceptable, it may be a good idea to explain the parameters of the law to the tenant and let them know that any deduction taken without compliance with the law’s requirements will result in you serving a 3-Day Notice to Pay Rent or Quit for the amount of rent deducted.
I have a tenant who is always late with the rent. Every month is a different excuse. Moreover, she is a pain in the rear end to the neighboring tenants! I just want her to leave, but every time I serve a 3-day notice, she finds a way to come up with the rent. Do I have to accept the money if she attempts to pay me within the three days?
Maybe, but maybe not; it depends. Most leases require rent to be paid on the first of the month and state that it is delinquent if paid after that. That means that in most cases you can serve a 3-Day Notice to Pay Rent or Quit on the second of the month, (provided the
first didn’t fall on a weekend or holiday). Once you serve a 3-Day Notice to Pay Rent or Quit, the tenant is obligated to tender the entire amount demanded in the notice, within three days of it being served. If she tries to pay you the entire amount demanded within the threeday period, you are legally obligated to accept the rent and she has “cured” the breach. However, you are not obligated to accept any amount that is less than the entire amount demanded in the notice, nor are you required to accept any amount once the 3 days expires. With regard to being a pain in the rear end to the neighboring tenants, you should ask them to provide written complaints about her behavior, especially if it is egregious and causing your good tenants to contemplate moving. Assuming her behavior is a violation of the lease terms, or rises to the level of a “nuisance,” you may be able to terminate her tenancy even if she does manage to pay the rent each month.
My wife and I own a small apartment building and we still do things the oldfashioned way. We run our ads for the apartment on the internet and ask people who reply to come to the building if they want to see the unit. We like to give them the application in person after we’ve had a chance to meet them in person. Recently, I had a young man show up who looked like he was on death’s doorstep. He looked like he hadn’t had a shave or shower in days, his clothes were dirty, and his car looked like his rent checks would be going to the mechanic rather than me. Long story short, my gut told me he would be a bad tenant, so I never offered him an application after he looked at the unit. Of course, as soon as he left, my son told me that I may have illegally discriminated against the young man and that I should have given him an application. Is my son correct? Am I required to give everyone an application, even if my gut tells me not to?
In short, yes. You should provide an application to any adult requesting one,
provided you have a unit for rent. But that doesn’t mean you have to accept the applicant as your tenant. You are still legally permitted to charge a tenantscreening fee and qualify them before making a decision about accepting them as a resident. Provided your applicant criteria is reasonable and non-discriminatory, it should be applied to everyone who applies and will protect you from claims that you engaged in discriminatory behavior. It’s not uncommon for Fair Housing testers to reply to internet ads and to speak, write, act, or dress in a manner designed to come across as “different” or a little “off-putting” in order to see how you respond. Using your “gut” to make a decision about someone based on those characteristics can land you in a lot of hot water by resulting in a Fair Housing complaint based on “arbitrary” discrimination. Give everyone who asks an application and apply your
Legal Q&A — continued on page 15
Dear Maintenance Men,
I have installed vinyl floor squares a number of times but I can’t seem to get it square with the walls. It always looks like the floor is slightly cocked to one side. Do you have a procedure on how to start the first tile straight and end up with a square looking job?
NoahDear Noah:
Complete all your floor prep work; be sure the surface is clean, dry and free from dust and debris. Measure the length and width of the floor, divide each measurement by two, and mark the floor at the intersecting lines. Snap a chalk line along the length and width of the floor using the previous measurements. This will produce a cross dividing the floor into quadrants. Now check your chalk line for squareness using a carpenter’s square at the intersection of the two lines. Next, dry fit your tile in both directions to determine your run. Keep the following in mind—adjust your chalk reference lines to allow for full tiles at high traffic tile termination points such as dining room to kitchen, hallway to bathroom, etc. Ideally, you will want to use no less than one half of a tile at any wall or termination point if possible. Start your first tile at the cross section of the two chalk lines. This will allow you to use two perpendicular straight lines to align your first tile. Follow each chalk line, putting down tile until you have formed a cross dividing the floor into
quadrants. Continue gluing down your tile in each quadrant by going down one axis and across the other.
Dear Maintenance Men:
I am having trouble with a 40-gallon water heater in my building’s laundry room. The pilot will not stay lit, or if I do get the pilot lit, it will go out after the first water heating cycle. Is the problem with the thermocouple, and if it is, how do I repair it? Jose
Dear Jose:
When water heaters will not stay lit or will not cycle on-and-off properly, it is usually the fault of the thermocouple. The thermocouple is a safety device that when it senses the pilot flame is out, shuts off the gas supply to the water heater. In your case, the thermocouple itself may have failed which will trigger the built-in failsafe and shut off the gas supply. Thermocouples are simple devices that are easy to replace. If you are not comfortable working on a gas appliance, please contact a plumber or appliance repair professional. To replace the thermocouple, first turn off the gas to the heater and let the firebox cool down for 15-to-20 minutes before starting work. The thermocouple is located in the firebox next to or alongside the pilot assembly. It will be either silver or copper colored and look like a small pencil with a copper tube or wire attached. Unscrew the bracket and slide the thermocouple out of the holder. Now, follow the copper tube or wire to
the control valve. Use a small wrench to remove the nut holding the tube in place and remove the thermocouple wire from the control valve. Take the thermocouple to your local hardware or plumbing store and ask for a replacement. They should cost less than 10 dollars. To install, just reverse the disassembly procedure. Turn on the gas and re-light the water heater.
Dear Maintenance Men:
I have windowless bathrooms in my building. Moisture builds up causes mildew and wall damage in the bathrooms. They do have vent fans but they don’t seem to do the job. How can I solve this problem? Bill
Dear Bill:
The first thing to check is whether your vent fans are working and not clogged with lint or dust. If the fan is operating properly, check the Cubic Feet per Minute (CFM) of air movement. The minimum number should be 50 CFM. If the bathroom is getting more than the average amount of use, you may want to replace the existing fan with one that has a higher CFM rating. We recommend using at least a 120 CFM fan. And equally important, many bathrooms have two wall switches, one for the light and the other for the fan. If this is the case, we recommend combining the two switches into one. That way, when the resident switches on the light, the fan will also come on automatically. We find that most residents will not
turn on the fan if it has its own switch.
Trivia:
Garbage Disposer architect, inventor John W. Hammes, built his wife the world’s first kitchen garbage disposer in 1927. After over 10 years of design improvement, Hammes went into business selling his appliance to the public. His company was called the In-SinkErator Manufacturing Co.
We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.
If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com
Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank is the
Immediate Past President of the Apartment Association of Orange County (AAOC) and chairs AAOC’s Education Committee. Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com.
Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.
screening criteria in an objective, nondiscriminatory way.
This information presented in this article is general in nature and provided to address typical landlord tenant legal issues. Specific facts and circumstances in connection with a particular situation you are experiencing should be discussed with your attorney. Brennan Law Firm has grown to become one the most respected and experienced landlord-tenant firms in the industry over the past 12 years. The firm can be reached at 855.285.2230. Visit www.MBrennanLaw. com for more information.
Watch — continued from 11
Legal Q&A — continued from 13 willing to invest in order to protect
3. Commit to supporting AAOC, CalRHA, and CBRT’s effort to fight this initiative.
Please start contributing today to the defense of local and state threats to property rights, small business, and the rental-housing industry. Make an online contribution to the AAOC Multi County Property Rights PAC at www. aaoc.com/store/aaoc-issues-pac.
what you have built.
5 Ways Managed Wi-Fi Drives Value for Multifamily Properties
BY MIKE WOMACK, VICE PRESIDENT OF PARTNER SALES –AMERICAS, NOMADIXProperty owners have an opportunity to deliver a better living experience and value to residents with property-wide Wi-Fi.
Internet connectivity is essential for everyone, yet of the more than 30% of U.S. residents who live in apartments and multifamily units, 50% report experiencing network issues, according to Parks Associates. In addition, lining up the service with local broadband providers can be cumbersome, expensive and challenging for residents to maintain their own equipment.
It’s not only an attractive benefit for residents, but it also drives higher revenue and value for the property.
Providing managed Wi-Fi in multifamily communities offers several benefits for property owners that can increase net operating income (NOI), improve cap rates and raise overall
property values. Here are five ways offering managed Wi-Fi is a win for property owners:
1. It attracts residents. The convenience of having internet service built in with plug-and-play connectivity is desirable for prospective residents. The ease of consolidated billing is one factor, as is the ability to move about the community and maintain connectivity. Plus, with no service hookups to schedule, multiple accounts to deal with or any equipment to purchase or maintain, it’s no wonder nine out of 10 prospective residents won’t even consider a property if the connection isn’t
reliable, according to a renter preference report from the National Multifamily Housing Council and Grace Hill. That makes it a competitive differentiator that helps properties to fill vacancies.
2. It supports resident retention. Regardless of whether the property owner is responsible for network issues, lackluster service still reflects poorly on the property, leaving residents dissatisfied. Worse yet, when residents have individual service directly from the internet service provider (ISP), property owners can be powerless to solve residents’
5 Ways — continued on page 18
connectivity problems, and ISPs have neither the incentive nor the resources to remedy issues with a property owner until the contract between them is up for renewal. The only recourse a property owner has based on bad service to their residents is to switch ISPs at the time of contract renewal, which can range from three to 20 years. Owning and controlling the Wi-Fi system allows property owners to ensure better service for residents and have influence with ISPs providing bulk service to quickly address issues.
3. It drives new net revenue. According to Parks Associates, three out of four renters are willing to pay higher rent in exchange for bundled broadband. That means property owners can charge a premium for Wi-Fi service, and even offer different level service
packages of provisioned bandwidth for residents who need more or less bandwidth. This creates a revenuegenerating opportunity with equipment that’s already in place to increase NOI and can boost property values.
4. It lowers the cap rate. Investors use the cap rate to calculate the risk of investing in a property, and in general, the lower the cap rate, the lower the risk, and therefore, the better the investment. Because managed Wi-Fi increases NOI and property value, it drives property cap rates lower, making a property more attractive to potential investors.
5. It enables smart home technology. According to Parks Associates, nearly 40% of households already own a smart home device, and two out of three prospective residents say preinstalled devices are an important factor when selecting a new residence. Deploying managed
Wi-Fi across the property enables seamless integration of things like smart outlets, thermostats, light bulbs, appliances, water leak detectors, cameras and more to increase energy efficiency and security, regardless of whether they’re built-in as an amenity or owned by residents. Plus, many managed Wi-Fi hardware systems use power-over-ethernet (PoE), making them much more energy efficient—another attractive feature for prospective renters.
With the growing demand for ubiquitous connectivity, providing managed Wi-Fi access for residents is becoming just as important as water and electricity. As more properties begin offering this amenity as part of their package, that means it’s also becoming an essential offering for property owners in a competitive market.
About the Author
Chronicles of an Executor: Navigating the Turbulent Skies of Estate Administration —A New Series
As many of you know, Bill Gorman, my father, passed away in May 2023. He was a remarkable man and a key figure in my life, personally and professionally.
We spent countless hours together, both on the softball field and in the business field of real estate. In 2010, I joined him in his brokerage business, and together we embarked on a journey of building legacy plans for our longterm clients and for my father.
I knew that one day I would be thrust into the role of executor. After so much time working together and helping my father craft his legacy, I thought I would step easily into this new role. Little did I realize how naïve I was in making that assumption!
Serving as an executor is a rare occurrence. Many individuals go through life without ever facing the task of “closing the books” on another person’s financial affairs and helping their heirs forge new financial lives on their own. It is a complex transition made even more challenging by the emotional weight of losing a loved one.
Becoming an executor is like embarking upon a skydiving adventure. You start on the ground and, although nervous, you gain self-confidence as you practice the moves you will need to know. You surround yourself with experts, ask questions, and do everything you can to prepare for the jump. You rehearse the scenario repeatedly until you feel secure in your knowledge.
However, once in the air, you realize that no amount of preparation would ever make you truly ready for the experience. The intensity slowly builds as the plane climbs to the proper altitude. You find yourself questioning what you are doing.
As you look out the open door, you see the ground thousands of feet below. However, the moment you jump out of the plane, that focal point rapidly falls away, and you are hit by a surge of emotions—nausea, anxiety, fear. The gravity of the situation overwhelms you. You realize you are on your own. Although your team might be falling alongside you, ultimately you are responsible for navigating the path to your own safe landing.
In my journey as an executor, I find myself in the early stages of a controlled descent. I have already encountered and skillfully avoided a few potentially costly mistakes, particularly concerning bank accounts and corporations. More on that topic will be covered in future articles.
The entire process is likely to take over a year or longer. At every step, I am learning and journaling my experiences. My plan is to document the highs, lows, and lessons learned, and to share that knowledge in a series of articles for the benefit of the members of the AAOC. While I cannot predict where this adventure will lead, I believe many of you will find value in accompanying me on this journey.
The executor role demands equal parts preparation, resilience, and adapt-
BY TIMOTHY GORMAN, REAL ESTATE BROKER/ CPA/ENTREPRENEURability. Just like a skydiver in mid-air, you need to confront those unexpected challenges head-on, relying on skills learned and the support of others. My goal is to help you navigate that future by shedding some light on the executor’s role, while providing some practical wisdom and a touch of humor.
Stay tuned for the next article, where we will explore some of the crucial aspects of estate planning and how they lay the foundation for a smoother executorship. We will delve into such topics as creating a comprehensive legacy plan, selecting trusted advisors, and addressing potential pitfalls.
If you have any specific questions or topics that you would like covered in future articles, please send me an email or give me a call. Together, let’s embark on this journey of understanding and demystifying the executor’s role in the implementation of a legacy.
After all, even in the face of gravity, we can find the strength to soar.
About the Authors
Timothy Gorman is a licensed Real Estate Broker, Certified Public Accountant (inactive), small business owner, and avid entrepreneur. Beginning his career as a financial auditor with KPMG, he held several highlevel positions in marketing and finance before joining his father at WR Gorman & Associates in 2010. With the passing of Bill Gorman in May 2023, Tim became the Executor of his father’s estate and oversees the family’s brokerage business and investment properties.
Tech Solutions Are the New Amenities— Here’s How Property Managers Can Adapt.
After a global pandemic, the rise of remote work, ballooning home prices and a cost-of-living crisis, many people can no longer afford to buy a home. Others have come to value the flexibility that comes with not being tied to one place long term.
The fact is that renters have fundamentally changed—and they now comprise more than one-third of the U.S. population.
And yet, some would argue that rental housing industry operations haven’t changed very much. Though technology has advanced exponentially in the past few decades, property managers and residents are experiencing the same pain points they always have.
Compounding this problem is a reduced workforce at leasing offices. Much like hospitality teams recovering from the pandemic, onsite teams are still thin, making it even harder to operate and more important to streamline processes.
Proptech companies have been
thinking about this problem, believing that by exploring untapped opportunities in technology and commissioning research into the psychology of renters, the property management industry can evolve in several important ways.
That would be a game changer for renters, yes, but it would also transform the experience of housing providers and property managers. Happier, more comfortable residents mean more ontime payments, fewer damages and repairs, reduced turnover, lower workforce costs and more positive word-ofmouth referrals.
Think Beyond Amenities
Attracting and retaining residents now goes beyond what the physical building offers. For some, a beautiful pool, common area and abundance of elevators and parking spots are no longer considered luxuries—they’re industry standard. And those amenities, while important, fail to help renters where it makes the biggest impact:
Their pockets.
Property managers are now in the position to offer additional amenities in the form of tech solutions that consider their residents’ budgets and lifestyle preferences. In the coming years, this could be what will keep occupancy rates high and make it easier for property managers to manage and run their businesses.
Pay-Later Plans Are Taking Off
The public perception of pay-later plans has evolved. Previously, most consumers using these programs did so because they couldn’t afford to cover a lump sum and needed a financial lifeline. Now, however, consumers of all kinds are choosing pay-later programs for flexibility.
It’s a trend that accelerated during the pandemic, which changed consumer priorities and adjusted the way many people get paid as they increasingly took on consulting, part-time jobs and gig work. No longer bound to
REVITAL GADISH CEO, QIRArigid monthly or biweekly pay periods, these consumer preferences clash with the traditional schedule of rent being due on the first of the month.
During times of economic uncertainty, consumers facing a $3,000 bill would rather pay a small fee for the convenience and peace of mind of dividing the lump sum, even when they have enough money in their account to cover the whole bill.
Consumers are becoming increasingly accustomed to having pay-later options. Almost every e-commerce platform is including a payment installment option to help customers and attract more consumers. Property managers could adapt by offering renters the option to pay rent in smaller installments, while third-party proptech companies serve as an intermediary in the process, handling the initial upfront payment, shouldering the risk and charging the resident a small fee.
Revamping the Security Deposit
Security deposits give property managers a critical layer of protection against unpaid rent or utilities and damage that goes beyond normal wear and tear. But the large lump sums that are typically required to sign a lease (often one or two months of rent along with the rest of the move-in costs) are becoming unattainable for some renters as they navigate today’s affordability crisis.
Property managers can adapt by offering security deposit alternative programs, in which proptech companies assume the financial risk by managing deposits while residents pay a low monthly fee. The alternative solutions can help properties get coverage for a higher amount than the security deposit, which can help reduce the overall bad debt of the portfolio. Another benefit is that any disputes that arise over property damage can remain between the proptech company and the resident.
This can also reduce the workload
Tech Solutions — continued on page 26
Get up to
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When it’s time to buy washers & dryers, think outside the box.
The Dilemma of Rising Property Insurance Costs
The landscape of property ownership in California has undergone significant transformations in recent years, with the implementation of rent caps and the surge in property insurance costs. While the intention behind rent caps was to protect tenants from exorbitant rental prices, the unintended consequence has been the stifling of profitability for apartment owners. When coupled with the escalating burden of property insurance premiums, these restrictions present a considerable challenge for property investors attempting to maintain a sustainable business model.
Insurance Exodus
California’s insurance market has experienced a significant exodus in recent years. Many insurance companies, facing mounting challenges and regulatory burdens, have decided to pack their bags and seek greener pastures elsewhere. The combination of escalating costs for construction and increased litigation has forced insurance providers to reassess their operations in the state and many major insurance carriers have decided to leave permanently.
Additionally, changes in insurance underwriting practices have resulted in stricter criteria for insurability, forcing property owners to invest in costly renovations and upgrades to meet the new requirements. These changes include retrofitting buildings to improve resilience against earthquakes
or implementing fire-resistant measures to mitigate the risks associated with wildfires. The cumulative effect of these expenses has placed a substantial strain on the financial viability of apartment ownership.
The Impact on Apartment Buyers
Navigating the process of securing insurance has become a tedious and time-consuming task. Gone are the days when obtaining insurance was a mere formality a week or even sometimes just days before the closing date on a sale. With the mounting risks and increased scrutiny from insurance companies, it now takes an incredibly long time to secure coverage so whether I’m the real estate agent representing the buyer or the seller, I always recommend that the buyer starts the process as soon as a purchase offer is accepted so that the closing date isn’t delayed. The prolonged duration for obtaining insurance leaves buyers in a state of limbo, unable to proceed with confidence until they have insurance in place.p Furthermore, the soaring cost of insurance for properties has reached such exorbitant levels that it can disrupt the delicate balance of a buyer’s preapproved debt-to-income ratio, potentially disqualifying them from obtaining a loan, or for the savvy investor, it could make the cap rate no longer attractive.
The Impact on Apartment Owners
The departure of insurance companies from California is set to have a
BY MERCEDES SHAFFER, REALTORprofound impact on apartment owners. The reduced availability of insurance coverage will lead to a shrinking pool of options for housing providers to adequately protect their properties. The limited choices will inevitably result in higher premiums, making it more costly for apartment owners to secure insurance policies.
Rent Control Caps
While rent caps aim to protect tenants from excessive rent increases, they hinder the ability of property owners to respond to rising costs, such as property taxes, maintenance expenses, and now, inflated property insurance premiums. These restrictions impede a property owner’s ability to offset increased operational expenses and make necessary investments in property improvements, thereby jeopardizing the long-term profitability of their apartment holdings. Housing providers, faced with limited potential for increasing revenue, may find it difficult to maintain and improve their properties, ultimately affecting the quality of rental housing available.
The Profitability Conundrum
The combined effect of the insurance exodus and rent control caps poses a significant threat to the profitability of California’s apartment industry. With insurance companies reducing their presence or withdrawing alto-
Dilemma — continued on page 26
Fair Housing Starts with You!
Certification Training for Rental-Housing Providers
Are you and your employees due for a refresher in local, state, and federal Fair Housing laws? Are you certain your operational policies and practices would stand up in court if challenged in a discrimination lawsuit?
This comprehensive certification webinar will provide you with the information you need to stay up-to-date and in compliance with evolving fair housing laws, as well as the opportunity to have your Fair Housing questions answered by the experts.
Training topics will include:
n Tenant selection criteria
n Protected classes
n Reasonable accommodations & modifications
n Occupancy limits
n Children, pets, and service & support animals
n Management policies & best practices to avoid discrimination
n The Fair Housing Council as a resource for rental-housing providers
Instructor: Fair Housing Council of Orange County
Date: Tuesday, October 3, 2023
Time: 9:00 a.m. to 12:00 p.m.
Location: Zoom Webinar
Cost: $80 AAOC Members $100 Non-Members
* Includes Fair Housing Certificate
gether, property owners face challenges in securing affordable and comprehensive coverage. This leaves them exposed to potential liabilities and financial risks.
With insurance premiums soaring and rental income limited by rent caps, property owners find themselves in a precarious financial situation. Many housing providers are left with minimal or negative cash flows, making it chal-
lenging to cover expenses and achieve a reasonable return on investment.
As a consequence, some property owners may be forced to consider alternative measures to recoup their losses such as reducing maintenance and repairs, deferring necessary upgrades, or even contemplating selling their properties. This, in turn, can have adverse effects on the availability and quality of rental housing in California, exacerbating an already strained hous-
ing market.
About the Author:
If you’re considering buying, selling, doing a 1031 exchange, or cashing out while prices are high AND deferring taxes, call me at 714.330.9999 or email me at InvestingInTheOC@gmail.com to learn about your options. I’m Mercedes Shaffer, a commercial real estate broker with Coldwell Banker, helping you build wealth one door at a time. DRE 02114448
for property management companies and free up staff to focus on specialized tasks. Managing security deposit funds is time-consuming, and every state has its own guidance on how to manage them. Some require deposits to be held in escrow, some require a letter about the deposit to be sent to residents within a certain number of days. That
means researching a renter’s new address and sometimes even chasing money that’s owed. Multiply that by a community of 300 people with 50 moveouts, and that equals a lot of work.
Property managers can adapt with tech solutions that allow onsite teams to spend their energy on other tasks while security deposit management runs in the background.
Proptech solutions can empower
renters and streamline the property management process because offering renters a way to reclaim control of their finances shouldn’t have to come at the expense of their relationship with the property owner, nor the owner or management’s interests.
About the Authors
Brian Ball and Revital Gadish are Co-CEOs at Qira.
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How to Retain Residents in a Falling Market
Sometimes we believe what we want to believe.
Take the positive spin that came out of the National Association of Home Builders recently, which highlighted that apartment occupancy made a surprising comeback at the end of the fourth quarter, even though it was still in negative territory overall.
“Many developers continue to see strong demand for multifamily housing,” said Lance Swank, chairman of NAHB’s Multifamily Council, in a release, even as he acknowledged that “in some markets, supply is catching up to demand.”
The late-year bounce, of course, is a positive data point for multifamily operators to hang their hats on. But the news downplayed the industry’s countervailing forces that could make occupancy an ongoing challenge for months, if not years, to come.
A changed market
Just consider the fact that developers will add 3,300 communities to the U.S. apartment market in 2023, or approximately 590,000 units, according to RealPage. That’s the most apartments to come online since the firm began tracking apartment production in the 1990s.
At the same time, asking rents have been trending down for nearly a year, since peaking in March of 2022. By December, RealPage recorded the fourth consecutive month of an actual rent drops, at 1.6%, and noted the pace of decline was steeper than would be expected due to seasonality alone.
Now, according to Apartment List, the trend has continued into 2023.
The ILS’s national rent index fell another 0.3% in January, while its vacancy index increased to 6.1%, a full percentage point above where it was five months previously. While the corollary of 93.9% occupancy, on average, isn’t cause for alarm, it’s also below the 95% occupancy sweet spot most apartment operators aim for and spotlights how quickly the market has changed.
“2023 could be the first time in years that we see property owners competing for renters, rather than the other way around,” the report concluded.
No more captive rent rolls
How your staff reacts and operates during this time will be critical to determining your overall rate of resident retention. It will mean the difference between holding onto the residents you have who are paying current rates, or seeing an exodus as they look for— and find—a better deal somewhere else.
The reason this is so important at the staff level is because, with the exception of the early pandemic, the current generation of leasing staff have largely worked only in an environment of rising rents.
Indeed, “inviting your residents to move,” with a 5% to 7% annual rent increase became a mantra in the industry. Now, you need to incentivize them to stay.
That means refocusing your staff on the fundamentals of good property
management, while giving them the tools they need to do their jobs. This industry is about meeting a basic human need—shelter. Doing so with an emphasis on quality and value, while balancing the need for the business to remain profitable, is the path sustainability in 2023.
Start with screening
Resident retention in this environment starts before your renters even move in.
A robust tenant screening process that ensures you get the best financially qualified tenants from the get go reduces the amount of preventable turnover in your building.
Of course, that means making sure residents have the income needed to pay the rent, using the traditional, conservative metric of 30% of their gross pay, and not the more inflated 35% that has come into vogue in recent years.
Automated screening application systems can do this for staff automatically, while simultaneously running background and credit checks on potential renters. ID verification— making sure prospects are who they say—is also critical.
But one aspect of the process has traditionally been overlooked in the multifamily industry: vetting income and financial documents to ensure they are real. Without this step, even the best resident screening systems and
BY DANIEL BERLIND, CEO OF SNAPPT Retain Residents — continued on page 30 Instead of inviting residents to move, entice them to stay.processes still have a gaping hole.
Rental application fraud exploded during the pandemic, with easily obtainable counterfeit paystubs and bank statements proliferating online. Today, about 12% of rental applications contain some sort of fake documentation, which are hard to spot with the naked eye.
Rental application fraud software, which verifies the digital DNA of documents, can help staff weed them out.
Doing so can cut down on preventable evictions when someone who doesn’t actually make the money they say can’t pay the rent. That not only decreases turnover while upping resident retention, it also avoids the $7,500 in costs tied to the average eviction.
The keys to resident retention
Once residents are properly verified and inside your doors, they are yours to lose. Hold onto them by developing a relationship and focusing on the fundamentals of good property management:
Sweat the small stuff. Move-in welcome kits, bottled water or free coffee in the lobby for residents, complimentary towels at the pool or in the gym and rewards such as a gift card at tenancy anniversaries all go a long way in letting existing tenants know you’re thinking about them. Hand-written notes are particularly effective.
Keep in touch. Moving is stressful, and expensive. Once a resident moves in, check in with them—I’d argue via an actual phone call—to see how everything went. Ask them how they like the apartment, and whether any issues need attention.
Stay on top of maintenance. Surveys consistently show that residents move when the work orders they submit aren’t promptly and effectively addressed. Implement a maintenance tracking system and ensure all work orders are initially responded to within 24 hours and completed within 5 days.
Ask what else you can do. After you’ve fixed whatever needs attention, check in to see what else you can do for the resident. A simple text that says, “I see your work order was completed, is there anything else we can do for you?” will go a far way in building up good will between you and your tenants.
Keep the dialogue going. When renewal is approaching, reach out to residents at least 60 days ahead of time and ask how they are doing, and whether they’ve thought about their renewal plans yet. Invite them to the leasing office to meet one on one, ask them how their living experience has been at the property and if there are any outstanding maintenance items they haven’t been able to call in or request.
Be flexible on renewals. With rents dropping, residents will be wary to extend a lease at an elevated rate. You can counter this by offering long-time residents rent freezes—“We’re happy to renew your lease at its current rate”—or by giving them the choice of a shorter term at just 2.5% more.
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Upgrade Your Apartment Building’s Earthquake Safety to Protect Your Investment and Improve Marketability
Most older apartment buildings fall short of today’s standards for earthquake safety and fail to offer the types of interior spaces tenants want.
If your apartment building was constructed before the mid-1970s, it could benefit from an upgrade of both its structural safety and functional design.
Many building owners in these circumstances make the smart move in this situation by renewing interior spaces as a part of their seismic retrofit projects. Optimum Seismic, Inc. can help make this process easier.
The team at Optimum Seismic has performed thousands of retrofit, renovation, and adaptive reuse projects since 1984. Among our projects are: conversion of a historic hotel in downtown San Luis Obispo into a mixed-use project of 48 apartments and retail; transforming the historic Mayfair Hotel in downtown Pomona into apartments and ground-floor retail; and the conversion of several Victorian homes into student housing for the University of Southern California.
In the vast majority of these projects, the need for a seismic retrofit presents the opportunity to reinvent living area inside the building shell: opening interior spaces, making the most use of natural lighting, and enlarging bathroom, kitchen and closet spaces. Sustainable and recycled materials, renewable energy, and energy and water efficient appliances can be used in these projects to appeal to today’s growing population
of environmentally conscious tenants.
Reduce Costs and Disruption
If your building has any structural flaws that may cause it to fail under the intense shaking of a major earthquake, it’s wise to pursue a seismic retrofit to protect your investment and avoid liability.
Seismic retrofits of apartment buildings can be done with minimal disruption to tenants, and the construction period presents the opportunity to incorporate other upgrades in a more cost-effective manner.
Doing multiple projects at once can also save money by eliminating redundancy and reducing the amount of time needed to manage the construction work being done.
Shared equipment and supplies, staffing and storage requirements can also be minimized for greater efficiency when projects are done simultaneously.
Reinvent the Living Space
Apartments built in the 1950s, ‘60s, and ‘70s tend to have an overall boxedin functionality. Kitchens are typically cramped and set apart from the main living area. Hallways are narrow, bathrooms compact, and natural light is limited.
Consider opening these areas to create more expansive spaces by removing partitions and replacing “dead space” with functionality.
This may include creating multipurpose areas to serve blended or multi-generational households, while
BY ALI SAHABIoptimizing private spaces as well.
Bring the Outside Indoors
Consider the exterior of the building shell and how light and landscaping can be incorporated into the interior design.
Attractive terraces, balconies and large windows can bring natural light indoors and expand the interior livings space to the outdoors.
Incorporate Sustainability
Some of the most sustainable buildings are older structures that have been adapted and retrofitted to extend their usefulness long into the future.
This reduces the environmental impact of demolishing a building, disposing of the debris, and shipping in new products to build the new structure. It also helps to retain much of the historical character of a community, which is another very important aspect of sustainability.
An adaptive reuse project can harness these benefits and do even more by incorporating sustainable materials into the renovation. Consider using iron, wood, recycled aluminum and plastic in the design of your new interior.
These elements can create interesting accents that define living areas and reflect the simplicity and linear look of today’s design standards.
Energy and Water Efficiency
Your building may also need elec-
Earthquake Safety — continued on page 36
Since 1984, our team has been making California buildings safer, performing full-service seismic retrofit engineering, steel fabrication and construction on soft-story apartments, historical structures, non-ductile concrete buildings, steel frame and unreinforced masonry buildings throughout the state of California.
Our business model is built on value engineering: a systematic method of achieving the optimum ratio of functionality, safety and cost effectiveness.
We believe that superior customer service is the foundation of any business, and we customize every project to suit the individual needs of our clients.
SEISMIC ENGINEERING & CONSTRUCTION EXPERTS
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Since 1984, our team has completed more than 3,000 projects
Getting Real About Conflict in the Workplace and the Rental Community.
Unresolved and perpetual conflict among team members in the workplace, as well as with or among residents in the rental community can and will often produce disastrous results. How would you rate yourself when it comes to handling conflicts and contributing to positive professional relationships?
Join us online for a thought-provoking discussion on:
• How to create a healthy work environment.
• How to fix a toxic workplace.
• Does an ideal work environment exist? If so, how do you create and cultivate it?
• Best practices for resolving resident conflicts and issues.
• Q&A
Host: Panelists:
Denise Brandl Senior Sales Executive RENT Sana Shahien Regional Director Afton Properties Jodi Reyes Regional Director Afton PropertiesDate: Thursday, August 31, 2023
Time: 12–1 p.m.
Location: Zoom Webinar
Cost: Free!
Register at www.AAOC.com
Zoom link will be provided upon registration.
Earthquake Safety — continued from 32
trical, plumbing and HVAC upgrades. If that’s the case, it’s best to get these improvements done at the same time. You don’t want to make significant upgrades to your building and have to rip them up a few years later when aging utilities fail. Consider making the most of this situation by incorporating the latest in efficiency into your design and adding renewable energy to attract the growing number of tenants for whom this matters.
Think also about incorporating smart technology into your renovation. The ability to activate lights, air-conditioning and other features remotely is a big plus in today’s market.
About the Author:
Recently appointed to Los Angeles Mayor Karen Bass’ Transition Team, Ali Sahabi, previously received the California Governor’s Environmental and Economic Leadership Award for taking a sustainable approach toward community development and environmental restoration in the 543-acre Dos Lagos mixed-use development in Corona, CA. A licensed General
Engineering Contractor (GEC), Sahabi is an expert in building resilience and sustainability. He is Co-Founder and Chief Operating Officer of Optimum Seismic, Inc., which has completed more than 3,500 structural retrofit and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California. Contact Optimum Seismic at (833) 978-7664 or visit optimumseismic.com to learn more about your adaptive reuse options for your building.
Retain Residents — continued from 30
damentals of good property management can help hold onto the residents you have and keep your occupancy up in a falling market.
About the Author:
Daniel Berlind is the Chief Executive Officer and Founder of SNAPPT, a cutting-edge technology company that is disrupting the rental property application
process. Prior to founding SNAPPT, Daniel served as the President of Berlind Properties and oversaw the management of their properties from 2011 to 2017. Prior to Berlind Properties, Daniel was a professional baseball player for the Chicago Cubs and Minnesota Twins.
As the apartment market changes, pivoting from an attitude of inviting residents to move to enticing them to stay will take focus and consistent attention from staff. Giving them the tools and programs they need to do so, while remaining honed in on the fun-
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aliqua.
AAOC is your new online source for connecting multifamily industry employers and job seekers in Orange County. Our Multifamily Career Center is designed to exclusively promote industry-specific job openings to current and prospective industry talent.
Employers can post job openings, view resumes, and pre-screen candidates. Job seekers can search job openings, create alerts, post resumes, and apply online
The AAOC Multifamily Career Center features:
Relevant, industry-specific job postings that will reach desired audiences
Email notifications directly to employers’ and candidates’ inboxes
Easy to use, web-based interface
Competitive job posting rates for AAOC members and non-members
Where else but at…
VERTICAL BLINDS
(We customize to your opening onsite)
MINIBLINDS
(Aluminum or vinyl 1”, 1.5” or 2”)
Faux wood miniblinds 2” (Call for pricing)
We can fix your old rail and purchase vane per piece or set
Gas or Electric: 20” 24” & 30” Brownstove, Hotpoint, Amana, GE & Whirlpool
Dishwasher: 18” or 24”
Hotpoint or Frigidaire
General Wire
Replacement Cables: 3/8”; ½”, 25’, 50’, 75’ or 100’, Regular head, DH or DDH
Walloven: Brown or GE
CLOSETDOORS: VINYL OR MIRRORED
24GA Steel, 1pc top channel & bottom track, 26GA frame molding, cameo white prefinished panel, steel braces are glued to each panel for added strength & rigidity & prevent warpage
VERTICAL MAILBOXES: 3, 4, 5, 6, or 7 doors
Hill Bros & Life Paint Decks (Magnesite & Concrete)
Wall Furnace
Thru-the-Wall A/C: 12k BTU (115V/220V) Frigidaire, Friedrich, Garrison
WE CARRY:
1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts
Nylon or Polyester 17oz–30oz
Range Hoods:
42”; White, bisque, black, S/S Vented or non-vented
2) FLOORING MATERIALS: carpet, vinyl sheet, vinyl planks, 6-12mil wear layer, 12x12 & 18x18 tile
3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta
4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts
5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs
6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors
7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals Come On Down Check Us Out!
Cabinet Window screen repair parts 11630 Western Avenue, Stanton, CA 90680 (888) 255-6726 • Fax (714) 379-0380
Standard, Bradford White, & Reliance
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COOKTOPS: 24”; 30” & 36”
Certified Rental Housing Provider EDUCATION PROGRAM
Take Your Career to the Next Level! — Fall 2023 Program —
Wednesdays
September 13–November 29, 2023
8:30 a.m.–12:30 p.m.
This 11-week comprehensive training course is perfect for both new and experienced rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor, or Operations Team Member, this class is for you!
Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive.
Course Topics Include:
• Residential Property Management
• Property Marketing Analysis & Strategies
• Property Maintenance
• Leasing Techniques & Renting to Qualified Residents
• Legal Issues Affecting Landlords & Tenants
• Human Resources
• Fair Housing & Government Standards
• Employee Development
• Financial Management & Budgeting
• Liability, Emergency & Crime Management
• Insuring & Protecting Your Community
sense of urgency get results
The Benefits of AAOC Membership
Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.
Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.
As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including:
Free consultation from our trained membership counselors
– Up-to-date rental and legal forms
– Thorough resident screening services
– Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more
– Informative monthly membership meetings covering a variety of topics throughout the year
– The rental-housing industry’s premier trade show and conference held on an annual basis
A free subscription to the very magazine you’re holding right now, Apartment News
Palm
Ward
Broadstone
Luxliv
Seaview
WiseDoor
Nahass
Brooklake
S-Team
Villa Buena
Everleigh
New Supplier Members
Dryer
West
29005 Consuelo
Western State Design—Multi-Family Laundry Specialists
Looking for an apartment laundry room with no revenue splits?
Call or text us about our new route program.
Looking for an apartment laundry room with quick service turnaround?
Call or text us about our new route program.
Looking for an apartment laundry room with a dedicated customer service rep?
Call or text us about our new route program.
Our brand new route program should be of strong interest to any property management or ownership. This program encompasses all the usual route aspects; equipment installation, service, parts, and flexible payment options—all for a low monthly fee. To be clear, there is no revenue split based on your monthly laundry income. This would typically represent a sizeable addition to your bottom line when com-
pared to the traditional route arrangement. Whether you have one set of machines or several rooms with hundreds of machines in total, we are here to support you—quickly.
In addition to the route offering mentioned above, we will continue to sell and service great multi-family products that you can rely on. We have a solution for every multifamily setting.
We are enthusiastic to present this new offering, along with any of our other multi-housing products, to any of your facilities or teams. Please text or call the cell number listed below or call the office to discuss further or arrange a meeting. Thank you for your support.
Kindly,
Dominick Guevara Director of Multi-HousingC: 714-309-2257
O: 800-633-7153
E: dguevara@westernstatedesign.com
Apartment Association of Orange County’s Supplier Directory
(Please see Supplier Contact Index for contact information)
Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.
Acoustic Ceiling Removal
S-Team Turn Overs
Access Control Solutions
A.S. Wise, Inc.
Accounting Services
AllView Real Estate
Clarion Management, Inc.
Accounting Software
Entrata
Yardi Systems Inc.
Answering Service
Anyone Home Entrata
Rent Dynamics
Apartment Building Inspection
DTS Pacific LLC
Green Home Solutions TrueEnviro
Zebra Construction Inc.
Apartment Market Research Data
ALN Data
Apartment SEO
CBRE Multifamily SoCal – Dan Blackwell & Team
Effortless Ads
The Mogharebi Group
Yardi Systems Inc.
Apartment Rental Publications & Services
apartments.com
Intellirent
Rent.
The Mogharebi Group
Zillow Rentals
Apartment/Student Housing
Colliers International
Kairos Investment Management Company
LaundryUp
RokitNow
The Mogharebi Group
Restoration Services Company
Vesync
Appliances Sales, Service & Leasing
ACE Commercial Laundry Equipment, Inc.
Expressions Home Gallery
National Service Company
R&B Wholesale Distributors, Inc.
Western State Design, Inc.
Asbestos
BMS CAT of Southern California LLC
FIRST ONSITE Restoration
Restoration Management Company
Asphalt Sales & Service
Oliver Mahon Asphalt Attorneys
Baker Law Group
Brennan Law Firm
Duringer Law Group, PLC
Fisher & Phillips
The Karlin Law Firm
Kimball, Tirey & St. John LLP
Newmeyer & Dillion, LLP
Schiff & Shelton
Wesierski & Zurek LLP, Lawyers
Bath Restoration or Renovations
Baldwin Construction
Buffalo Maintenance, Inc.
California Bath Restoration
OC Professional Maintenance Team
S-Team Turn Overs
Surface Experts of South Irvine
TASORO
Restoration Services Company
Boiler Systems
DCM Services, Inc
H2O Heating Pros, Inc.
Ironwood Plumbing, Inc.
Spicer Mechanical
Streamline Repipe and Plumbing Inc.
Water Heater Man, Inc.
Western State Design, Inc.
Building Products
Schluter Systems
Buying Group
Optim Real Estate Services Company
OMNIA Partners, Multifamily Housing
Cabinets/Refinishing
Buffalo Maintenance, Inc.
KJ Carpet Wholesale
S M Painting Corp.
S-Team Turn Overs
Surface Experts of South Irvine
TASORO
The Door & Window Company
Carpentry
AMS Construction
Buffalo Maintenance, Inc.
CertaPro Painters of Yorba Linda
Carpet Sales & Service
KJ Carpet Wholesale
R&B Wholesale Distributors, Inc.
Cleaning Service
Bio-One of Orange
Crown Building Services Inc.
Molly Maid of Irvine and Saddleback, and Temecula Valley
Titanium Restoration Services Company
Collections
CollectTech
Duringer Law Group, PLC
David S. Schonfeld, Attorney at Law
Kimball, Tirey & St. John LLP
National Credit Systems
Communications
3CS InfoSystems
Cox Communications
Knock CRM
Concrete Maintenance & Repair
AMS Construction
Buffalo Maintenance, Inc.
Precision Concrete Cutting
Oliver Mahon Asphalt
Construction
AMS Construction
Angelo Termite and Construction
Aquinas HVAC
Baldwin Construction
Buffalo Maintenance, Inc.
CAMP Construction Services
DTS Pacific LLC
EEEadvisor
Ingersoll Rand
KD Electric Company
OC Professional Maintenance Team
Optimum Seismic, Inc.
RedRock Technologies
Schluter Systems
Specialty AC Heat
TASORO
Zebra Construction Inc.
Supplier Directory
continued from page 49
Consulting
3CS InfoSystems
Colliers International
DTS Pacific LLC
Intersolutions — Property Management Staffing Specialists
Investment Capital Real Estate
Optim Real Estate Services Company
Section 8 Management
Content Restoration
AMS Construction
Green Home Solutions TrueEnviro
Contract Services
CAMP Construction Services
Countertops
Buffalo Maintenance, Inc.
California Bath Restoration
KJ Carpet Wholesale
Surface Experts of South Irvine
TASORO
Deck Coatings, Magnesite Repairs, Waterproofing
AMS Construction
EEEadvisor
McCarthy Roofing
WICR Waterproofing & Decking
Digital Management Services
Rent Dynamics
Drain Cleaning
California Rooter & Plumbing
LA Hydro-Jet & Rooter Service, Inc.
Plumb It Right!
Total Rooter & Plumbing
Draperies/Blinds/Window Coverings
Apex Window Décor
R&B Wholesale Distributors, Inc.
Drug & Alcohol Testing
TAG / AMS, Inc.
Dryer Vent & Duct Cleaning
Aquinas HVAC
Crown Building Services Inc.
Dryer Vent Wizard of Chino Hills, Ontario & Corona
Dryer Vent Wizard of Mission Viejo and Trabuco Canyon
Specialty AC Heat
Electric Vehicle Products & Services
A-EV Installs
KD Electric Company
ProPower Electric Co Inc.
REVS (Refuel Electric Vehicle Solutions)
Electrical
A-EV Installs
CCS Facility Services
KD Electric Company
ProPower Electric Co Inc.
Energy Management
Armada Power
Pearlx
Yardi Systems Inc.
Zen Ecosystems
Environmental Consulting & Training
American Environmental Specialists, Inc.
American Environmental Specialists, Inc.
Bio-One of Orange
BMS CAT of Southern California LLC
Green Home Solutions TrueEnviro
Restoration Management Company
Strategic Sanitation Services
Escrow
Genesis Bank
Estate Planning
Exchange Resources, Inc.
Kimball, Tirey & St. John LLP
Fencing & Gates
Buffalo Maintenance, Inc.
Fire Safety
Black Bird Fire Protection, Inc.
Bob Peters Fire Protection
FireAvert, LLC
Fire & Flood Restoration
BluSky Restoration Contractors, LLC
BMS CAT of Southern California LLC
Bob Peters Fire Protection
CCS Facility Services
Commercial Restoration Company
Green Home Solutions TrueEnviro
PRC Restoration
Precision Environmental
Restoration Management Company
Fitness Equipment
Opti-Fit Fitness Solutions
Promaxima Strength & Conditioning
Flooring
KJ Carpet Wholesale
Surface Experts of South Irvine
TASORO
Urban Surfaces
Furnaces
Specialty AC Heat
Furniture/Furniture Rental
AFR Furniture Rental
CORT Furniture Rental
Garage Doors
Mesa Artificial Turf/Garage Doors
General Contractor
Angelo Termite and Construction
Baldwin Construction
BluSky Restoration Contractors, LLC
BMS CAT of Southern California LLC
Buffalo Maintenance, Inc.
EmpireWorks Reconstruction and Painting
FIRST ONSITE Restoration
OC Professional Maintenance Team
PRC Restoration
S M Painting Corp.
Western State Design, Inc.
Zebra Construction Inc.
Handyman
Buffalo Maintenance, Inc.
OC Professional Maintenance Team
S M Painting Corp.
Heating & Air Conditioning
Aquinas HVAC
CCS Facility Services
Expressions Home Gallery
Ingersoll Rand
OC Professional Maintenance Team
R&B Wholesale Distributors, Inc.
Spicer Mechanical
Zen Ecosystems
Insurance
AssuredPartners
Brian Berg Insurance Services, Inc.
Deans & Homer, Renter’s Insurance
Dick Wardlow Insurance Brokers
Entrata
Farmer’s Insurance — Theresa Simes Agency
ISU — The Olson Duncan Agency
Navion Insurance Associates, Inc
NFP Property & Casualty
Prendiville Insurance Agency
Rey Insurance Services, Inc.
TheGuarantors
Internet Services
3CS InfoSystems
Apartment SEO
apartments.com
CitySide Networks, LLC
Cox Communications
Google Fiber Rent.
Inspections
Bob Peters Fire Protection
EEEadvisor
Zebra Construction Inc.
Investments
American 1031
Carlyle
CFG Investments, Inc.
Exchange Resources, Inc.
Kay Properties & Investments Company
LordCap Green
Morgan Skendarian Investment Real Estate Group
Janitorial
CCS Facility Services
Strategic Sanitation Services
Kitchen Renovations
Baldwin Construction
Buffalo Maintenance, Inc.
California Bath Restoration
Schluter Systems
Landscapes/Hardscapes
BrightView Landscape Services, Inc.
GQ Landscape Care, Inc.
ManageMowed
Mariposa Landscapes, Inc.
Laundry Equipment & Services
ACE Commercial Laundry Equipment, Inc.
All Valley Washer Service Inc.
Landcare Logic
National Service Company
PWS Laundry / Alliance
R&B Wholesale Distributors, Inc.
WASH Multi Family Laundry Systems
Western State Design, Inc.
Lending Institutions
CBRE Multifamily SoCal – Dan Blackwell & Team
Chase Multifamily Lending
Genesis Bank
Torrey Pines Bank
Lighting
A-EV Installs
KD Electric Company
ProPower Electric Co Inc.
Magnesite Repairs
Buffalo Maintenance, Inc.
Mailboxes
Mailboxes R Us
Maintenance, Repairs, Products
A-EV Installs
Aquinas HVAC
BG Multifamily
Buffalo Maintenance, Inc.
CCS Facility Services
Clarion Management, Inc.
Evolution Building Efficiency
GQ Landscape Care, Inc.
Ingersoll Rand
KD Electric Company
Mariposa Landscapes, Inc.
OC Professional Maintenance Team
ProPower Electric Co Inc.
Specialty AC Heat
WICR Waterproofing & Decking
Marketing
Clarion Management, Inc.
Effortless Ads
Intellirent
Rent Dynamics
Zumper
Mold Remediation
American Environmental Specialists, Inc.
Bio-One of Orange
BMS CAT of Southern California LLC
FIRST ONSITE Restoration
Green Home Solutions TrueEnviro
Precision Environmental
Moving & Mobile Storage
PODS For Business
Multi-Family Advisory Services
California Energy-Smart Homes
DTS Pacific LLC
Exchange Resources, Inc.
Optim Real Estate Services Company
The Mogharebi Group
Odor Removal
FIRST ONSITE Restoration
Strategic Sanitation Services
Outdoor Furniture & Refinishing
Bassett Outdoor Contract
Legacy Customs
Patio Guys
Paint Sales & Service
Behr Paint
CertaPro Painters of Yorba Linda
EmpireWorks Reconstruction and Painting
OC Professional Maintenance Team
R&B Wholesale Distributors, Inc.
S M Painting Corp.
S-Team Turn Overs
West Coast Drywall & Paint
Parking
Community Boss
Reliant Parking Solutions, LLC
Zebra Construction Inc.
Pest Control
Angelo Termite and Construction
Lloyd Pest Control
Precision Environmental
Western Exterminator Company
Pipe Restoration
Plumb It Right!
Streamline Repipe and Plumbing Inc.
Plumbing, Contractors & Supplies
California Rooter & Plumbing
EZ Drain & Plumbing
Ironwood Plumbing, Inc.
Plumb It Right!
R&B Wholesale Distributors, Inc.
Repipe Specialists, Inc
Schluter Systems
SmartFaucets
Streamline Repipe and Plumbing Inc.
Total Rooter & Plumbing
Water Heater Warehouse
Pool & Spa Service & Repair
Pacific Coast Commercial Pool Service
Power/Pressure Washing
CertaPro Painters of Yorba Linda
Crown Building Services Inc.
Private Security
Defense International Corporation
FPK Security
Private Investigations
FPK Security
Products
TheGuarantors
Property Management
AIM Properties
Allen Properties
AllView Real Estate
API Property Management
Clarion Management, Inc.
Consensys Property Management Company
DM Smithco
Dunlap Property Group
Fairgrove Property Management
Intersolutions — Property Management Staffing Specialists
JLE Property Management
L’Abri Management, Inc.
LoCali Management Group
The Management Works
Optim Real Estate Services Company
Orange County Property Management
ProActive Realty Investments
Reynolds Realty Advisors
Roberts Management & Investments
Satellite Management Company
South Coast Real Estate & Property Management
SVN / Vanguard — Cameron Irons
Property Management Software
Anyone Home Appfolio, Inc.
Community Boss
Entrata
Luminous
Reliant Parking Solutions, LLC
Rent Dynamics
Rentler
RokitNow
Snappt Inc.
Vesync
Yardi Systems Inc.
Property Management Staffing & Training
Approved Real Estate
BG Multifamily
Multi Team Services
NPM Staffing an InterSolutions Company
Section 8 Management
The Liberty Group
Supplier Directory
continued from page 51
Rain Gutters
Argos Homes Systems
McCarthy Roofing
Real Estate/Investments
AllView Real Estate
Carlyle
CFG Investments, Inc.
CBRE Multifamily SoCal — Dan Blackwell & Team
Colliers International
DM Smithco
Gorman & Associates
Investing in The OC
Investment Capital Real Estate
Kairos Investment Management Company
Kay Properties & Investments Company
Marcus & Millichap
Morgan Skenderian Investment Real Estate Group
ProActive Realty Investments
Realtors Commercial Alliance of Orange County (RCAOC)
Section 8 Management
SVN / Vanguard — Cameron Irons
Real Estate Broker
AllView Real Estate
CBRE Multifamily SoCal — Dan Blackwell & Team
KW Commercial
Morgan Skenderian Investment
Real Estate Group Company
Optim Real Estate Services Company
The Mogharebi Group
Reconstruction
AMS Construction
Baldwin Construction
Commercial Restoration Company
DTS Pacific LLC
EmpireWorks Reconstruction and Painting
Precision Environmental
S-Team Turn Overs
WICR Waterproofing & Decking
Recycling
Strategic Sanitation Services
Pagter and Perry Isaacson
A PROFESSIONAL LAW CORPORATION
r. gIbson Pagter, Jr.
MIsty Perry Isaacson
BANKRUPTCY ATTORNEY
CERTIFIED SPECIALIST BANKRUPTCY LAW
THE STATE BAR OF CALIFORNIA BOARD OF LEGAL SPECIALIZATION
525 N. Cabrillo Park Drive, Suite 104 Santa Ana, California 92701
Phone: (714) 541-6072 | Fax: (714) 541-6897
gibson@ppilawyers.com | misty@ppilawyers.com
Rent Payment System
Section 8 Management
Resident Screening
AllView Real Estate
Intellirent
Rentler
SafeRent Solutions
Snappt Inc.
Yardi Systems Inc.
Resident Services
Entrata
Roofing
AMS Construction
CAMP Construction Services
Guardian Roofs by Sudduth Construction Inc.
McCarthy Roofing
Royal Roofing.com (RWS&P, Inc.)
Security Services/Patrol Services
ADT Multifamily
California Safety Agency
Defense International Corporation
FPK Security
Securitas Security Services USA
Snappt Inc.
USGI — Upland Group
Vesync
Seismic Retrofitting & Engineering
Optimum Seismic, Inc.
Service and Leasing
Snappt Inc.
TheGuarantors
Solar Thermal
Pearlx
Staffing Service
Approved Real Estate
BG Multifamily
InterLink Multifamily Staffing
Intersolutions — Property Management Staffing Specialists
Surface Restoration
AMS Construction
Surface Experts of South Irvine
Sustainability/Green Energy
California Energy-Smart Homes
Green Home Solutions TrueEnviro
Optima
Pearlx
Zen Ecosystems
Tax Planning
Exchange Resources, Inc.
Telecommunications
CitySide Networks, LLC
Cox Communications
Towing
Dedicated Transportation Services
Knight Towing
Professional Towing LLC
TO’ and MO’ Towing
Training
Clarion Management, Inc.
Section 8 Management
Trash Services
Strategic Sanitation Services
Valet Living
Tree Service
David’s Tree Service, Inc.
GQ Landscape Care, Inc.
ManageMowed
Mariposa Landscapes, Inc.
Utilities & Sub Metering
Conservice
Google Fiber
Livable
Southern California Edison-Multi Family Program
Zen Ecosystems
Video Commercials
Intersolutions — Property Management Staffing Specialists
NPM Staffing an InterSolutions Company
Video Surveillance
Assure by Remote Ally
Water Heaters
California Rooter & Plumbing
DCM Services, Inc
H2O Heating Pros, Inc.
R&B Wholesale Distributors, Inc.
Specialty AC Heat
Total Rooter & Plumbing
Water Heater Man, Inc.
Water Heater Warehouse
Water Heaters Only Inc.
Waterproofing
AMS Construction
S M Painting Corp.
Schluter Systems
WICR Waterproofing & Decking
Water Removal
ATI
FIRST ONSITE Restoration
Precision Environmental
Restoration Management Company
Website Development/Online Advertising
Apartment SEO
Windows & Doors
Bear Windows Inc.
Crown Building Services Inc.
Mesa Artificial Turf/Garage Doors
Moore Replacements
The Door & Window Company
Apartment Association of Orange County’s Supplier Contact Index
(Please see AAOC’s Supplier Directory for Listings of Services)
All Supplier Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.
3CS InfoSystems
Chris Counts
23450 Piedras Road
Perris, CA 92570 (951) 990-9721
chris@3cs.net
A.S. Wise, Inc.
Jean Sabga
15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501
jsabga@aswise.net — www.aswise.net
A-EV Installs
Liliana Phillips 8536 Hamilton Avenue Huntington Beach, CA 92646 (562) 519-0252
lily@ev-installs.com
ACE Commercial Laundry Equipment, Inc.
Multi-Housing Division
14404 Hoover Street Westminster, CA 92683 (714) 897-4342
acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.
ADT Multifamily
1192 Handy Street Orange, CA 92807 (714) 858-1344
We provide home automation, security systems, keyless door locks & smart thermostats.
AFR Furniture Rental John Spivey 3330 Garfield Avenue Commerce, CA 90040 (323) 400-7508
jspivey@rentfurniture.com — http://www.rentfurniture.com
AIM Properties
Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344
don@aimproperties.net — www.aimproperties.net
All Valley Washer Service Inc.
John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100
john@allvalleywasher.com — www.allvalleywasher.com
Allen Properties
Frank Allen/Paul Allen/Jessica Siderius
1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850
frank@allenproperties.net — www.allenproperties.net
Property Management Services/Investments.
Supplier Contact Index — continued on page 54
Supplier Contact Index — continued from page 53
AllView Real Estate
Daniel Gutierrez
1501 Westcliff Drive, Suite 270 Newport Beach, California 92660 (949) 400-4275
info@allviewrealestate.com
ALN Data
Samantha Wallace
2611 Westgrove Drive, Suite 104 Carrollton, TX 75006
(972) 931-2553 x 218
Samantha@alndata.com — www.alndata.com
Apartment data and market research.
American 1031
Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757
adam@american1031.net
American Environmental Specialists, Inc.
Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333
admin@aeshb.com
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad.
AMS Construction
1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663
info@amsroofingconstruction.com
See the Advertisers Index on Page 68 for the location of our ad.
Angelo Termite and Construction
Gregg Traum
16161 Scientific Way Irvine, CA 92618
(800) 589-8809
info@angelotermite.com
See the Advertisers Index on Page 68 for the location of our ad.
Anyone Home
Jaime Conde
25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919
lightson@anyonehome.com
Engagement and automation tools through Contact Center and CRM software.
API Property Management
Margie Tabrizi
1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200
margie@apipropertymanagement.com
Apartment SEO
Ronn Ruiz
100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363
ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing. apartments.com
Adriana Mamola
3161 Michelson Dr, #1675 Irvine, CA 92612 (951) 522-3001 amamola@costar.com
#1 nationwide provider of information and advertising services.
Apex Window Décor Deepa Gorajia
1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588
deepag@apexwindowdecor.com — www.apexwindowdecor.com
See the Advertisers Index on Page 68 for the location of our ad. Appfolio, Inc.
55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com
See the Advertisers Index on Page 68 for the location of our ad.
Approved Real Estate
Jim Forde
4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com
Aquinas HVAC
Eric Barnett
7438 Trade Street San Diego, CA 92121 (610) 410-3154 eric.barnett@aquinashvac.com
Argos Homes Systems
Mr. James Van Dyke
11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad.
Robert Cooke
230 West Street Columbus, OH 43215-2655 (909) 730-6509 robert.cooke@armadapower.com
Assure by Remote Ally
Eddie Conlon
4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com
AssuredPartners
Kate Shoemaker 2913 S Pullman Street Santa Ana, CA 92705 (949) 417-4047 kate.shoemaker@assuredpartners.com
ATI
3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com
Baker Law Group
John Baker
7700 Irvine Center Dr., Suite 800 Irvine, CA 92618 (949)450-0444
jbaker@bakerlawgroup.com
Baldwin Construction
Stephanie Harrison
464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292
sharrison@baldwincontrusction.net
Bassett Outdoor Contract
Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102
jlbennett@bassettoutdoorcontract.com
Bear Windows Inc.
George Torres 2501 Strozier Avenue South El Monte, CA 91733 (888) 470-2645
george@bearwindows.com — www.bearwindows.com
Behr Paint
Lori Flores
1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132
lorflores@behrpaint.com — www.behr.com
BG Multifamily
Shannon Valentino 5850 Granite Parkway Plano, TX 75024 (714) 654-9498
svalentino@bgmultifamily.com
Bio-One of Orange
Cory Flores 1439 West Chapman Avenue #159 Orange, CA 92868 (949)306-1733
Cory@Biooneorange.com — www.biooneorange.com
Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com
BluSky Restoration Contractors, LLC
Stefanie Koslosky 1183 Warner Ave Tustin, CA 92780 (657) 575-0933
Stefanie.koslosky@goblusky.com
BMS CAT of Southern California LLC
Michele Schueller 1321 North Blue Gum Street Anaheim, CA 92806 (714) 651-6017 mschueller@bmscat.com
Bob Peters Fire Protection
Laurie Vandebrake 3397 East 19th Street Signal Hill, CA 90755 (562) 424-8486
LaurieV@bobpetersfire.com
Brennan Law Firm
Michael Brennan 67 Live Oak Avenue, Suite 105 Arcadia, CA 91006 (626) 294-0500 mike@mbrennanlaw.com
See the Advertisers Index on Page 68 for the location of our ad. Brian Berg Insurance Services, Inc.
Brian Berg 25950 Acero, #345 Mission Viejo, CA 92691 (949) 243-9393
Brian@bbisinc.com — www.bbisinc.com
BrightView Landscape Services, Inc.
Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438-8528
Kristina.SChafer@brightview.com
Buffalo Maintenance, Inc.
Frank Alvarez 6861 Stanton Ave., Suite G Buena Park, CA 90621 (714) 956-8371
www.buffalomaintenance.com
See the Advertisers Index on Page 68 for the location of our ad.
Supplier Contact Index — continued on page 56
Gain EXCLUSIVE ACCESS to TAX EFFICIENT 1031 Exchange DST Real Estate Investments
LEARN the In’s and Out’s of 1031 Exchanges and Delaware Statutory Trust DST Investments
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*Preferred return is not guaranteed and is subject to available cash flow. All offerings shown are Regulation D, Rule 506c offerings. Potential returns and appreciation are never guaranteed and loss of principal is possible. Please speak with your CPA and attorney for tax and legal advice.*The There is a risk Investors may not receive distributions, along with a risk of loss of principal invested. This material does not constitute an offer to sell nor a solicitation of an offer to buy any security. Such offers can be made only by the confidential Private Placement Memorandum (the “Memorandum”). Please read the entire Memorandum paying special attention to the risk section prior investing. IRC Section 1031, IRC Section 1033 and IRC Section 721 are complex tax codes therefore you should consult your tax or legal professional for details regarding your situation. This material is not to be construed as tax or legal advice. There are material risks associated with investing in real estate securities including illiquidity, vacancies, general market conditions and competition, lack of operating history, interest rate risks, general risks of owning/operating commercial and multifamily properties, financing risks, potential adverse tax consequences, general economic risks, development risks and long hold periods. There is a risk of loss of the entire investment principal. Past performance is not a guarantee of future results. Potential cash flow, potential returns and potential appreciation are not guaranteed. Securities offered through FNEX Capital.
Supplier Contact Index —
continued from page 54
California Bath Restoration
Carly Camacho
1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779
ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
California Energy-Smart Homes
Melinda Dinin
10680 White Rock Road #100
Rancho Cordova, CA 95670 (833) 987-3935
caenergysmarthomes@trccompanies.com
California Rooter & Plumbing
Mr. Mark Fowler
1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.
California Safety Agency
Darrell Cowan 8932 Katella, Suite 108
Anaheim, CA 92804 (866) 996-6990
dcowan@csapatrol.com — www.csapatrol.com
CAMP Construction Services
Ronni Anthony
15139 South Post Oak Rd. Houston, TX 77053 (713) 413-2267 ranthony@campconstruction.com
Carlyle
Minh Ta
1001 Pennsylvania Avenue Northwest Washington, DC 20004 (202) 729-5180
minh.ta@carlyle.com
CBRE Multifamily SoCal – Dan Blackwell & Team
Daniel Blackwell
3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319
dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Orange County multifamily investment property sales and 1031 exchanges.
See the Advertisers Index on Page 68 for the location of our ad.
CCS Facility Services
Julie Randall
3001 Red Hill Avenue Bld 6-220 Costa Mesa, CA 92626 (949) 285-5079
jrandall@ccsbts.com
CertaPro Painters of Yorba Linda
Jeff Cornelius
2941 E Miraloma Avenue, Suite 7 Anaheim, CA 92806 (714) 420-5769
jeffcornelius@certapro.com
CFG Investments, Inc.
Stephen Meyer
17220 Newhope Street Fountain Valley, CA 92708 (714) 557-1430
steve@cfginvestments.com — www.cfginvestments.com
Chase Multifamily Lending
3 Park Plaza, Suite 1000 Irvine, CA 92614
(866) 937-7199 www.chase.com/mfl
CitySide Networks, LLC
Mike Gourzis
550 West B Street 4th Floor San Diego, CA 92101 (833) 318-4646
mike.gourzis@citysidefiber.com
Clarion Management, Inc.
101 Pacifica, #260 Irvine, CA 92618 (949)383-4762
bmoody@clarionmgmt.com
CollectTech
Kenneth Stumbo 981 Powell Avenue Southwest Suite 115 Renton, WA 98057 (425) 441-4096 ken@collecttech.com
Colliers International
Pat Swanson
3 Park Plaza, Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com
Commercial Restoration Company
Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com
Community Boss
Leah Griffiths 2911 1/2 Hewitt Ave Suite 8 Everett, WA 98201 (866) 387-7275 help@communityboss.com — http://communityboss.com
Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com
Conservice
Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com
CORT Furniture Rental
Karie Talke
2540 Main Street Suite A Irvine, CA 92614 (949) 852-0711
karie.talke@cort.com
Cox Communications
Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163
alicia.gray@cox.com
Crown Building Services Inc.
Jason Maslach
548 Malloy Ct. Corona, CA 92878 (714) 694-1007
jason@crownservicesinc.com – www.crownservicesinc.com
David’s Tree Service, Inc.
Jay Olavarria
19051 Gothard Street Huntington Beach, CA 92648 (714) 842-6345
Jay@davidstreeservice.com—info@davidstreeservice.com
DCM Services, Inc
David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103
dcmservices400@gmail.com
See the Advertisers Index on Page 68 for the location of our ad.
Deans & Homer, Renter’s Insurance
Debbie Halverson
110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054
debbieh@deanshomer.com — www.InsureYourStuff.com
Dedicated Transportation Services
Richard Rodrigues
13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034
richthetowguy@yahoo.com
www.dedicatedtransportationservices.com
Defense International Corporation
Chaz McKinney 130 South Prospect Avenue Tustin, CA 92780 (714) 646-1945 defenseintco@gmail.com
Dick Wardlow Insurance Brokers
Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320
mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. Direct Signs and Designs (NorCal Direct Marketing Inc. DBA)
Angela Waugh 5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046
angela@directsd.com — directsd.com
DM Smithco
Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com
Dryer Vent Wizard of Chino Hills, Ontario & Corona
Chalae Walker 14525 Verona Place Eastvale, CA 92880 (213) 800-6365 cwalker@dryerventwizard.com
Dryer Vent Wizard of Mission Viejo and Trabuco Canyon
Ronald West 29005 Consuelo Pl Mission Viejo, CA 92692 (949) 966-0303 rwest@dryerventwizard.com
DTS Pacific LLC
Jim Diaz 539 South Indiana Street Anaheim, CA 92805 (877)387-7229 jimdiaz@dtspacific.com
Dunlap Property Group
Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com
Duringer Law Group, PLC
Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free Specializes in landlord/tenant law, debt collection, eviction. EEEadvisor
Omidreza Ghanadiof
6500 Yucca Street 416 Los Angeles, CA 90028-4972 (805) 334-0037 info@eeeadvisor.com
Supplier Contact Index — continued on page 58
Supplier Contact Index —
continued from page 56
Effortless Ads
Madeline Nash
209 Cornwall Street Northwest
Leesburg, VA 20176 (214) 952-9862
madeline@effortlessads.com
EmpireWorks Reconstruction and Painting
Chet Oshiro
1682 Langley Ave. Irvine, CA 92614 (888) 278-8200
coshiro@empireworks.com — www.empireworks.com
Entrata
Kristin Teale
4205 Chapel Ridge Road Lehi, UT 84043 (801)735-6988
kteale@entrata.com
Exchange Resources, Inc.
Franck Bideau PO BOX 837 Huntington Beach, CA 92648 (949) 508-9827
Fbideau@Exchangeresources.net — http://exchangeresources.net
Expressions Home Gallery
Sherri Galusha
17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085
srgalusha@morsco.com
Major appliances for apartments.
EZ Drain & Plumbing
Stacie Fluhrer
6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699
ezdrainandplumbing@gmail.com
See the Advertisers Index on Page 68 for the location of our ad.
Fairgrove Property Management
Marco Vartanian — mvartanian@fairgrovepm.com
2355 Main Street, Suite 120 Irvine, CA 92614 (714) 541-0288
info@fairgrovepm.com — https://fairgrovepm.com/
Farmer’s Insurance — Theresa Simes Agency
Terri Simes
17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000
tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 68 for the location of our ad.
FireAvert, LLC
Nathan Brown
1655 West Maple Street Mapleton, UT 84664-3131 (801) 692-0306
nathan@fireavert.com
FIRST ONSITE Restoration
Amit Gandhi
1275 North Grove Street Anaheim, CA 92806 (619) 537-9499 amit.gandhi@firstonsite.com — https://firstonsite.com/
Fisher & Phillips
2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424
cbaran@laborlawyers.com
FPK Security
Steve Flamm
P.O. Box 55597 Valencia, CA 91355 (800)459-4068
stevef@fpksecurity.com — www.fpksecurity.com
Genesis Bank
Lauren DiBiase
4675 MacArthur Ct Suite 1600 Newport Beach, CA 92660 (949) 273-1226
ldibiase@mygenesisbank.com
Google Fiber
Carol Luong
19510 Jamboree Road Google Building FAIR Irvine, CA 92612 (949) 800-1346
luongcarol@google.com
Gorman & Associates
Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998
info@wrgorman.com
See the Advertisers Index on Page 68 for the location of our ad. GQ Landscape Care, Inc.
Mario Quiroz 4195 Chino Hills Parkway, Suite 202 Chino Hills, CA 91709 (909) 906-6009 mariomquiroz@gqlandscapecare.com
Supplier Contact Index —
continued on page 60
Supplier Contact Index —
continued from page 58
Green Home Solutions TrueEnviro
James Armendariz
20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630
(909) 238-4169
socal@trueenviro.com
Guardian Roofs by Sudduth Construction Inc.
Helen Tredo
1010 N. Batavia St., Suite F Orange, CA 92867
(714) 633-3619
guardianroofsbookkeeping@gmail.com — www.guardianroofs.com
Roofing systems for residential and commercial property for over 30 years.
See the Advertisers Index on Page 68 for the location of our ad.
H2O Heating Pros, Inc.
Tim Caufield — timcaufield@h2oheatingpros.com
P.O. Box 91
Menifee, CA 92586
(951)405-0015
email@h2oheatingpros.com — www.h2oheatingpros.com
HMWC, CPAs & Business Advisors
David Eisenman
17501 17th St., Suite 100
Tustin, CA 92780
(714) 505-9000
david@hmwccpa.com
HMWC, CPAs & Business Advisors
David Eisenman
17501 17th St., Suite 100
Tustin, CA 92780
(714) 505-9000
david@hmwccpa.com
Ingersoll Rand
Jesse Estrada
11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390
jesse.estrada@irco.com
Intellirent
Cassandra Joachim
632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400
info@myintellirent.com
InterLink Multifamily Staffing
Lisa Wetzel
17321 Irvine Boulevard Tustin, CA 92780 (949)400-1678
lisa@interlinkmultifamily.com
Intersolutions — Property Management Staffing Specialists
Laura Aliberti
17762 Manchester Avenue Irvine, CA 92614-6649 (858)367-5998
laliberti@intersolutions.com - www.intersolutions.com
Investing in The OC
Mercedes Shaffer
1200 Newport Center Drive Newport Beach, CA 92660 (714) 330-9999
InvestingInTheOC@gmail.com — http://investingintheoc.com
Investment Capital Real Estate
Ignacio Diaz, Jr.
1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817
id@investmentcapitalre.com — www.investmentcapitalre.com
Specializing in the purchase, sale and 1031 exchange of apartment buildings.
Ironwood Plumbing, Inc.
Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575
carl@ironwoodplumbing.com — www.ironwoodplumbing.com
ISU — The Olson Duncan Agency
Jim Kinmartin
25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441
jim@olsonduncan.com — www.olsonduncan.com
Independent insurance brokerage representing commercial building owners and operators.
JLE Property Management
Denise Arredondo
700 West 1st Street, Suite 12
Tustin, CA 92780 (714) 778-0480
www.jle1.com — denise@jle1.com
See the Advertisers Index on Page 68 for the location of our ad.
Kairos Investment Management Company
Jon Needell 30242 Esperanza
Rancho Santa Margarita, CA 92688 (949) 709-8888
jneedell@kimc.com — www.kimc.com
Kay Properties & Investments Company
Patricia Aballe
21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597
info@kpi1031.com
See the Advertisers Index on Page 68 for the location of our ad.
The Karlin Law Firm
Scott Karlin
13522 Newport Avenue, Suite 201 Tustin, CA 92780 (714) 731-3283
Scott@Karlinlaw.com — Mike@Karlinlaw.com
KD Electric Company
Derrick Laughlin
17071 E. Imperial Hwy., Suite A6
Yorba Linda, CA 92886 (714) 223-2700
derrick@kdelectric.com — www.kdelectric.com
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
Kimball, Tirey & St. John LLP
Deborah Biggs
2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611
deborah.biggs@kts-law.com
KJ Carpet Wholesale
Chris Yi PO Box 369 Walnut, CA 91788 (909) 455-0180
AR@kj-carpet.com
Knight Towing
Frank Mora
1001 North Logan Street Santa Ana, CA 92701 (714) 686-5975
sales@knightstotherescue.com
Knock CRM
Amy Marthaller
1455 Northwest Leary Way, 200 Seattle, WA 98107 (714)718-3891
amarthaller@knockcrm.com — https://www.knockcrm.com
KW Commercial
Randy Combs
4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263
randycombs@kw.com
See the Advertisers Index on Page 68 for the location of our ad. L’Abri Management, Inc.
8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972
www.labri-inc.com
Full service property management provider for 16+ units. LA Hydro-Jet & Rooter Service, Inc.
Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426
dbaldwin@lahydrojet.com
Landcare Logic
Jalin Gerber 1448 N. Glassell Orange, CA 92867 (951) 316-8002
jalin@landcarelogic.com — www.landcarelogic.com
LaundryUp
Howard Lee
1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835
hmlee_vp@yahoo.com — www.laundryup.com
Legacy Customs 1477 East Cedar Street Ontario, CA 91761
(909) 923-2558 x120
lily@meadowdecor.com
Livable
Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027
comesave@livable.com — www.livable.com
See the Advertisers Index on Page 68 for the location of our ad.
Lloyd Pest Control
David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com
LoCali Management Group
Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074
Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
LordCap Green
Jessica Collins 14 Wall Street, Ste 1720 New York, NY 10005 (212)400-7142 team@lordcapgreen.com — https://www.lordcapgreen.com
Supplier Contact Index — continued on page 62
Supplier Contact Index — continued from page 61
Luminous
Joel Duchesne
2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275
help@luminousresidential.com
Mailboxes R Us
Tony McDaniel
1980 N Glassell Street Orange, CA 92865 (714)779-7779
tony@hillcrestconstruction.com
ManageMowed
Chris Michael
12672 Limonite Ave, Suite 3E #154 Eastvale, CA 92880 (714) 592-0019
Chris.M@ManageMowed.com
Rancho-Ontario@managemowed.com https://www.managemowed.com/locations/rancho-cucamonga
Marcus & Millichap
Jon Giannola
19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200
jgiannola@marcusmillichap.com
See the Advertisers Index on Page 68 for the location of our ad. Mariposa Landscapes, Inc.
Larry Rudd
1107 East Walnut Street Santa Ana, CA 92701 (626) 562-0707
larry.rudd@mariposa-ca.com — www.mariposa-ca.com
McCarthy Roofing
Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
customerservice@mccarthyroofing.com
See the Advertisers Index on Page 68 for the location of our ad. Mesa Garage Doors
Meridith Denos
4915 E Hunter Ave Anaheim, CA 92807 (808) 807-7566
mdenos@mesagaragedoors.com — www.mesagaragedoors.com
Molly Maid of Irvine and Saddleback, and Temecula Valley
Scott Sims
20984 Bake Parkway #102 Lake Forest, CA 92630 (949) 367-8000 x 2 scott.sims@mollymaid.com www.mollymaid.com/irvine-saddleback-valley/
Moore Replacements
Mike Moore
1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626
(714) 963-0505
mike@moorereplacements.com
Morgan Skendarian Investment Real Estate Group
4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660
(949) 251.8800
md@morganskenderian.com
Multi Team Services
Teresa Manzano Mendoza
17321 Irvine Blvd, #205
Tustin, CA 92780
(714) 213-8841
teresa@multiteam.net — www.multiteamservices.com
National Credit Systems
Gordon Marshall
1775 The Exchange SE Suite 300 Marietta, GA 30339 (800) 515-6858
gmarshall@nationalcreditsystems.com
National Service Company
Anel Burgin
845 N Commerce St Orange, CA 92867 (714) 633-1811 ab_national@yahoo.com — www.apartmentlaundry.com
See the Advertisers Index on Page 68 for the location of our ad.
Navion Insurance Associates, Inc
Shawntae Stewart
23001 La Palma Avenue, Ste 120 Yorba Linda, CA 92887 (714) 202-4711 sstewart@navionins.com — www.navionins.com
Newmeyer & Dillion, LLP
Rondi Walsh
895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com
NFP Property & Casualty
Eric R. Marrs, CIC, CRM, Vice President 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 617-2446 eric.r.marrs@nfp.com — www.nfp.com
Commercial, Personal & Health Insurance.
NPM Staffing an InterSolutions Company
Laura Aliberti
2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com
OC Professional Maintenance Team
Jennifer Barragan
1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com
See the Advertisers Index on Page 68 for the location of our ad.
Oliver Mahon Asphalt
Michelle Hogge
182 Wells Place Costa Mesa, CA 92627 (949) 548-6398
admin@olivermahon.com
OMNIA Partners, Multifamily Housing
Peter Braun
1941 South Grant Street Denver, Colorado 80210 (303)910-7636 peter.braun@omniapartners.com omniapartners.com/multifamilyhousing
Opti-Fit Fitness Solutions
Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350
ekonz@opti-fit.com — www.opti-fit.com
Optim Real Estate Services
Vicki Bishop
620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949)200-4610
vbishop@optimres.com
Optimum Seismic, Inc.
Ali Sahabi
5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000
asahabi@optimumseismic.com — www.optimumseismic.com
See the Advertisers Index on Page 68 for the location of our ad.
Orange County Property Management
Eric Reichert
16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700
eric@ocmgmt.com — orangecountypropertymanagement.com
See the Advertisers Index on Page 68 for the location of our ad. Pacific Coast Commercial Pool Service
Roger Klump 5282 Acacia Ave Garden Grove, CA 92845 (714) 351-1881 rdklump@gmail.com
Patio Guys
Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com
Pearlx
Phillip Forrester 1612 Cambridge Circle Charlottesville, VA 22903 (323) 863-8403 pf@pearlxinfra.com
PK Security, Inc.
Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com
Plumb It Right!
Terry Gepford 2135 North Orange Olive Road Orange, CA 92865 (949) 275-2913 terrylgepford@gmail.com
PODS For Business
Chad Schutt
13284 Eagle Ridge Chino Hills, CA 91709 (310) 270-5127
cschutt@pods.com
PRC Restoration
Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com
Precision Concrete Cutting
Aaron Anderson
650 S Grand Ave #108 Santa Ana, CA 92705 (760)448-0979 aaron@pcctriphazardremoval.com — www.safesidewalks.com
Precision Environmental
Mark Taylor
4350 Transport Street, Suite 109 Ventura, CA 93003 (805) 641-9333 mtaylor@precisionenv.com
Prendiville Insurance Agency
Angela Weiss 24661 Del Prado, Suite 3 Dana Point, CA 92629-2805 (949) 487-9696 angela@prendivilleagency.com
ProActive Realty Investments
Rita Aguila
1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
Property Management Multifamily & Single Homes, Real Estate Sales.
Supplier Contact Index — continued on page 64
Mitigate Risk with NAA Click & Comply
NAA’s newest performance management and compliance software allows property management companies to consolidate processes and systems into one place for ease of use, transparency and communication for your teams.
RISK MITIGATION
Benefits:
• Mitigate risk across your entire portfolio
• Extend the list of costly equipment
• Achieve consistency and compliance
• Save time and avoid costly violations
• Build accountability and trust through real time visibility
Supplier Contact Index — continued from page 62
Professional Towing LLC
Alberto Castellanos
593 North Batavia Street Orange, CA 92868-1218 (714) 616-0290
dispatch@albertostowing.com
ProPower Electric Co Inc.
Angel Rodriguez
11138 Del Amo Boulevard #382 Lakewood, CA 90715 (562) 569-9864
angel@propowerelectricco.com
Promaxima Strength & Conditioning
Lesley Ward
5310 Ashbrook Drive Houston, TX 77081 (979) 946-6889
lward@promaxima.com — www.promaxima.com
PWS Laundry / Alliance
John Endahl
12020 Garfield Ave South Gate, CA 90280 (323) 721-8832
jendahl@pswlaundry.com — www.pwslaundrywest.com
R&B Wholesale Distributors, Inc.
David Rhodes
2350 S. Milliken Ontario, CA 91761 (909) 230-5400
drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 68 for the location of our ad.
RedRock Technologies
Jake Tirabassi
15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798
jaket@itredrock.com
Reliant Parking Solutions, LLC
Kevin Wexler
PO Box 13004 Carlsbad, CA 92013 (760) 494-0938
info@reliantparking.com
Rent Dynamics
Bryson Jensen
91 East 700 South Logan, UT 84321 (866) 513-7368 marketing@RentDynamics.com — https://rentdynamics.com
Rentler
Barton Strawn
200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com
Rent.
Laura Lemansky
950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949)943-5177
llemansky@rent.com - www.rent.com
Repipe Specialists, Inc
Daniel Johnston
245 East Olive Ave, 5th Floor Burbank, CA 91502 (703) 801-8269
daniel.johnston@repipespecialists.com
Restoration Management Company
Michelle Lopez
25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408 mlopez@rmc.com — www.rmc.com
REVS (Refuel Electric Vehicle Solutions)
David Aaronson
3753 Nottingham St Houston, TX 77005 (713) 927-1693
daaronson@refuelevs.com — www.refuelevs.com
See the Advertisers Index on Page 68 for the location of our ad. Rey Insurance Services, Inc.
Mike Rey
27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com
See the Advertisers Index on Page 68 for the location of our ad.
Reynolds Realty Advisors
Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772
Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com
Roberts Management & Investments
Ray Roberts
3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588
See the Advertisers Index on Page 68 for the location of our ad.
RokitNow
Bhavin Patel
26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers. Royal Roofing.com (RWS&P, Inc.)
Steve Pinkus
6831 Suva St. Los Angeles, CA 90201 (562) 928-1200
steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 68 for the location of our ad.
S-Team Turn Overs
Carlos Mercado
2030 East 4th Street Santa Ana, CA 92705 (310) 986-1522
cmercado@steamoc.com
SafeRent Solutions
Paula Durner
3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615
paula.durner@parkhillholdings.com
We are the leading screening and risk management provider for the multifamily industry.
Satellite Management Company
Paul Conzelman
1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com
Schiff & Shelton
Laurie Schiff
3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211
laurie@schiff-shelton.com
Schluter Systems
Mary Yocum
15 Nantucket Lane Aliso Viejo, CA 92656 (714)329-0355 myocum@schluter.com
Section 8 Management
Timothy McDaniel
2008 West Carson Street Torrance, CA 90501 (424) 318-2096
housing@section8management.com
Securitas Security Services USA
Jacob King
27275 Miraflores Mission Viejo, CA 92692 (619)559-3020
jacob.king@securitasinc.com
S M Painting Corp.
Salvador Munguia
417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com
SmartFaucets
Joanna Boey 7545 Irvine Center Drive Irvine, CA 92618 (626) 757-3663 info.smartfaucets@gmail.com
Snappt Inc.
Daniel Cooper 6100 Wilshire Boulevard Los Angeles, CA 90048 (714) 812-2340
dcooper@snappt.com — www.snappt.com
South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962
paul@southcoastrealestatebroker.com
See the Advertisers Index on Page 68 for the location of our ad. Southern California Edison-Multi Family Program
Mary Finn Parker 1515 Walnut Grove Ave Rosemead, CA 91770 (714)307-5274
mary.finn@sce.com — www.sce.com
Specialty AC Heat
Wendell Grant 4650 Arrow Highway Ste C6 Montclair, CA 91763 (909) 982-7999
alexd.specialty@gmail.com
Spicer Mechanical
Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com
Strategic Sanitation Services
Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com
Streamline Repipe and Plumbing Inc. Israel De La Torre 9555 Heiner Street Bellflower, CA 90706 (855) 737-4737
streamlinerepipex@gmail.com
Surface Experts of South Irvine Heath White 25 Grandbriar Aliso Viejo, CA 92656 (949) 471-0408 hwhite@surfaceexperts.com
SVN / Vanguard — Cameron Irons
Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com
See the Advertisers Index on Page 68 for the location of our ad.
TAG / AMS, Inc.
Rick Denver
10572 Chestnut Street
Los Alamitos, CA 90720 (562) 280-0177
rickdenver@tagams.com
TASORO
Annie Bing
14107 Brighton Ave Gardena, CA 90249 (714)925-0598
ab@tasoroproducts.com — https://tasoroproducts.com/
The Door & Window Company
Elsa Pizana
1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085
elsa@thedoorandwindow.com
TheGuarantors
Alexandra Nazaire
1 World Trade Center New York, NY 10007 (212) 266-0020
associations@theguarantors.com — success@theguarantors.com
The Liberty Group
Carrie Floyd
11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057
carrief@thelibertygroup.com — www.thelibertygroup.com
The Management Works
Chip Robinson
1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com
We provide apartment property management in Southern California.
The Mogharebi Group
Brett Bayless
28 Crestview Drive Rancho Santa Margarita, CA 92688 (949) 887-2465
Brett.bayless@mogharebi.com
Titanium Restoration Services Company
Victor Martinez
P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875
titaniumrestoration@gmail.com
TO’ and MO’ Towing
Robert Heer
518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879
rchjr@pacbell.net
Towing company with 4 locations in Orange County.
Torrey Pines Bank
Patrick Davern
600 Anton Boulevard Costa Mesa, California 92626 (213)362-5288
pdavern@torreypinesbank.com
Total Rooter & Plumbing 7201 Garden Grove Boulevard, Suite D, Garden Grove, CA 92841 (714) 715-3315
totalbfrp@gmail.com
See the Advertisers Index on Page 68 for the location of our ad.
Urban Surfaces
Brandon Cutler 2380 Railroad Street, Building 101 Corona, CA 92878 (951) 223-4645
brandon.c@urbansurfaces.com — www.urbansurfaces.com
USGI — Upland Group
William Estela
2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263
westela@usg.org — www.usg.org
Valet Living Briana Sellers
100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327
briana.sellers@valetliving.com — www.valetliving.com
Vesync
Chao Wang
1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050
danica.chin@vesync.com
WASH Multi Family Laundry Systems
Tracy McMahon
100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.
Water Heater Man, Inc.
Jim Green
570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098
tommyg@waterheatermaninc.com
Water Heater/boiler service and installation. Water Heater Warehouse
Chris Flores
1114 East Truslow Avenue Fullerton, CA 92831 (714) 244-8562
chris@whwllc.com — https://thewaterheaterwarehouse.com/ Water Heaters Only Inc.
Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800)833-4570
laoffice@waterheatersonly.com — www.waterheatersonly.com
Wesierski & Zurek LLP, Lawyers
Thomas B Cummings Esq.
1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000
tcummings@wzllp.com — www.wzllp.com
Defense of Landlord/Tenant, Premises Liability and Employment Matters.
West Coast Drywall & Paint
Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592
aaron.fernandez@wcdp.com
Western State Design, Inc.
Sheri Tam 2331 Tripaldi Way Hayward, CA 94545-5022 (510)931-7099
stam@westernstatedesign.com
WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427
sean@wicr.net
Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com
Ygrene Energy Fund
Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578
emily.ramey@ygrene.com
Zebra Construction Inc.
Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989
info@zebraconstruct.com
Zen Ecosystems
Jack McKee
2901 West Coast Highway Suite 353 Newport Beach, CA 92663 (310) 994-6949
jack.mckee@zenecosystems.com
Zillow Rentals
Paige Gamboa 1301 2nd Ave, Floor 31 Seattle, WA 98101 (206) 757-4830
rentalsevents@zillowgroup.com — http://www.zillow.com
Zumper
49 Geary St. San Francisco, CA 94108 714) 262-4213
darcy@zumper.com
ADVERTISERS’ INDEX
See page 68 for alphabetical listings
APARTMENT MAINTENANCE & REPAIR SERIES [ADVANCED COURSE]
GENERAL MAINTENANCE - Oct 5
Relationship between maintenance & resident retention
Keys to being a goodwill Ambassador
Hands-on training for rough framing, dry wall, door installation and more
DECKING - Oct 12
INSTRUCTED BY:
PLUMBING
- Oct
26
Proper use and techniques of drain cleaning equipment
Assembly and installation fo critical drain line systems
Troubleshooting water heaters & issues
Step-by-step guidlines for installing common fixtures
INSTRUCTED BY:
October 5, 12, 19 & 26, 2023
NON-MEMBER RATE: $375
PER CLASS OPTION
MEMBER RATE: $75
NON-MEMBER RATE: $100