Apartment News The Resources You Want — The Representation You Need — Since 1961
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VOL. LVIII
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September 2018
The Path to
See Page 28
EMOTIONAL INTELLIGENCE
POSITIVE HABITS
MENTAL STRENGTH
In this issue California Rental Properties: An Opportunity When Utilities Are Not Included.......20 Steps for Maintaining a Thriving Family Business...................................................24 Legacy Planning: Coming Full Circle.......................................................................30 How Some Marketing Experts Convert Prospects to Residents with Email.............34 Bill Christiansen Joins The Apartment Association of Orange County.....................38 Lifetime Achievement Award — William R. (Bill) Gorman....................................44
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Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
•
VOL. LVIII
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September 2018
Contents AAOC Education & Events
Departments
5 No on 10 Fact Sheet
4 President’s Message — Vote No on Prop 10: In Full Swing
7 September General Membership Meeting
6 Executive Director Report/ Craig’s Corner — Costa-Hawkins
19 Educational Workshop — Rent Control & Costa Hawkins 25 Certified Rental Housing Provider Education Program — Fall 2018 28 Inspire Property Mangement Luncheon — The Path to Perseverance
8 Sacramento Report — Last Chance
31 AAOC’s Angel Night and Tailgate Event
12 Legal Corner
42 AAOC 2019 Multifamily Forecast
16 Dear Maintenance Men
44 RealShare/Apartments — Multifamily Market
50 The Benefits of AAOC Membership
48 Workplace Harassment Training
51 Welcome New Members
Features
52 PSC Corner — NEXT LEVEL / Deans & Homer
20 California Rental Properties: An Opportunity When Utilities Are Not Included
53 Product & Service Council’s Service Provider Directory
By Livable
24 Steps for Maintaining a Thriving Family Business By Jason Sherr 30 Legacy Planning: Coming Full Circle By Timothy Gorman
57 Product & Service Council’s Contact Index
34 How Some Marketing Experts Convert Prospects to Residents with Email
68 Advertisers’ Index — Category
By Mindy Williams
38 Bill Christiansen Joins The Apartment Association of Orange County 44 Lifetime Achievement Award — William R. (Bill) Gorman
70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — The Athenian — Timeless Beauty
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2018 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
September 2018
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Bernadette Tordilla Client Associate (562) 434-3095
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CALENDAR OF EVENTS
The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – Craig Kirkpatrick n Editor in Chief – Craig Kirkpatrick n Managing Editor – Veronica Copeland n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS Officers
President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms
Nicholas Dunlap Alan Dauger Nick Lieberman
n n
Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan
Directors n n n n
Julia Araiza Vicki Binford Laurel Dial Stephen C. Duringer, Esq.
n n n
Jerry L’Ecuyer Jim Loftus John Tomlinson
Directors Emeriti n n n n n
Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi
n n n
Robert C. Shaw Robert B. Thompson Dean Zarkos
SEPTEMBER 3 - Labor Day Monday, Office Closed 6 - Certified Rental Housing Provider Week 1 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 11 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 13 - Certified Rental Housing Provider Week 2 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 18 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge, See Page 7 20 - Certified Rental Housing Provider Week 3 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 25 - Educational Workshop: Rent Control Tuesday, 2:00–4:00 pm, AAOC Offices, See Page 19 27 - Certified Rental Housing Provider Week 4 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 29 - Angels Night & Tailgate Saturday, 4:05 pm, Angel Stadium of Anaheim, See Page 31
OCTOBER 4 - Certified Rental Housing Provider Week 5 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 9 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 11 - Certified Rental Housing Provider Week 6 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 16 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 17 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge, See Page 28 18 - Certified Rental Housing Provider Week 7 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 23 - Workplace Harassment Training Tuesday, 9:00–11:00 am, AAOC Offices, See Page 48 24 - Multifamily Housing Forecasting Event Wednesday, 7:00–9:30 am, The Pacific Club, See Page 42 25 - Certified Rental Housing Provider Week 8 Thursday, 8:30 am–12:30 pm, AAOC Offices, See Page 25 30 - Educational Workshop: Basics of Apartment Housing Analysis and Investing Tuesday, 2:00–4:00 pm, AAOC Offices
NOVEMBER 1 - Certified Rental Housing Provider Week 9 Thursday, 8:30a-12:30 pm, AAOC Offices, See Page 25 8 - Certified Rental Housing Provider Week 10 Thursday, 8:30a-12:30 pm, AAOC Offices, See Page 25 13 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 15 - Certified Rental Housing Provider Week 11 Thursday, 8:30a-12:30 pm, AAOC Offices, See Page 25 22 - Thanksgiving Thursday, Office Closed 23 - Thanksgiving Holiday Friday, Office Closed
September 2018
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PRESIDENT’S MESSAGE B y N icholas D unlap D irector of P roperty M anagement , A vanath C apital M anagement
Vote No on Prop 10: In Full Swing
S
ixty days from the 2018 Election and the push to preserve Costa Hawkins is in full swing. The campaign officially kicked into overdrive after Labor Day and our Statewide coalition is raising funds, writing checks and educating the general public on just how bad things could get with a repeal of Costa Hawkins. You’ve received our emails, our print solicitations and attended our programs, but we are not stopping there. We need your support now more than ever before. And we’ve got yard signs! Don’t worry, this will all make sense after you read the next paragraph.
Accidental Landlords Especially Impacted
As written, the initiative would allow for rent control on single family residences or condominiums. Think of all the “accidental” landlords who would suddenly be burdened with the cost and headache of navigating a new regulatory regime. The newly married couple who retained a former bachelor
(or bachelorette) pad, or the son, daughter or family member simultaneously mourning the loss of a parent and sorting out their estate. Welcome to regulatory nightmare! Some will undoubtedly sell, some will hire a management company and the return rates will diminish because what is already a labor-intensive investment class has become even more labor intensive to operate.
Prop 10 Passage Will Decimate Home Values
It doesn’t stop there. Think of the negative impact Prop 10 will have on home prices if the only potential buyer is a would-be occupant and not an investor. Home values would most certainly decline as a class or buyer-type would disappear from the marketplace. Less competition from buyers would ease demand and result in the cooling off of home prices. Generally with investment real estate, as the properties grow in size, so to do the sophistication levels
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of the owner/operators. Condominiums and Single-family residences are among the simplest of entry-level investment opportunities. A repeal of Prop 10 would be most devastating for those who rely on the income and value from their investments the most. So we took the lead and in line with our “No on Prop 10” campaign message have created the slogans for a series of yard signs. I’ve got mine and you can get one, a few or many that will fit your needs by making a small contribution to our Multi County Property Rights PAC. Just send me an email or call Bill or Craig at AAOC to find out how you can get your signs. Then, make sure to join us at our General Membership Meeting this month on Tuesday, September 18th as we welcome special guest speaker Adam Summers of the Independent Institute. We will have an update on everything Prop 10 and Rent Control, so be sure to be there. Next, make sure you buy a ticket or a table to attend our 2019 Multifamily Forecast at the Pacific Club on Wednesday, October 24th. The year may be winding down, but our Fall event schedule is packed with content and just getting started!
Do you know… AAOC is non-profit?? That means YOUR dollars come back to
YOU!!
For more information, visit: www.Prop10Flaws.com Info@Prop10Flaws.com
Fact Sheet
Coalition Members:
California Community Builders California Business Properties Association California Business Roundtable California Rental Housing Association
Prop 10, the so-called “Affordable Housing Act,” is anything but affordable housing. Don’t be fooled, the initiative is bad for homeowners and renters – and will make California’s housing crisis worse.
American G.I. Forum of California California Senior Advocates League California State Conference of the National Association for the Advancement of Colored People (NAACP) Family Business Association of California
NO on Prop 10. It just has too many flaws. Allows Regulation of Single Family Homes •
California Chamber of Commerce California Taxpayers Association California Taxpayer Protection Committee
Allows government to dictate pricing for privately owned single-family homes, controlling how much homeowners can charge to rent out their home – or even just a room. It may even lead to bureaucrats charging homeowners a fee for taking their home off the rental market.
Places Bureaucrats in Charge of Housing with the Power to Add Additional Fees
California Taxpayers Union Californians Against Wasteful Spending Howard Jarvis Taxpayers Association
•
Institute of Real Estate Management – California
Puts as many as 539 rental boards in charge of housing and gives government agencies unlimited power to add fees on housing that will be passed on to tenants in the form of higher rents – making homes and apartments even more expensive.
Pro-Small Biz California The Two Hundred
Puts Taxpayers at Risk for Millions in Legal Costs
United Latinos Vote Central Valley Business Federation (BizFed)
•
Fresno Chamber of Commerce Greater Irvine Chamber of Commerce
Requires California taxpayers to pay the proponents of the initiative’s legal bills if homeowners, tenants or voters challenge the law in court. Even if the proponents lose in court, taxpayers will still be on the hook to pay their legal bills.
Kern County Taxpayers Association Los Angeles Area Chamber of Commerce
Adds Tens of Millions in New Costs to Local Governments
Los Angeles Business Federation (BizFed)
•
Mountain View Chamber of Commerce Orange County Business Council Palo Alto Chamber of Commerce Sacramento Metropolitan Chamber of Commerce Sacramento Taxpayers Association San Bernardino Area Chamber of Commerce San Diego Regional Chamber of Commerce Silicon Valley Taxpayers Association Southwest California Legislative Council The Silicon Valley Organization Valley Industry and Commerce Association
*Partial List
The state’s non-partisan legislative analyst says the measure could increase costs for local governments by tens of millions of dollars per year and cost the state millions more in lost revenue, which could mean diverting funds from other vital state services.
Drives Up the Cost of Existing Housing •
New government fees and regulations will give homeowners a huge financial incentive to convert rental properties into more profitable uses like short-term vacation rentals – increasing the cost of existing housing and making it even harder for renters to find an affordable place to live.
BOTTOM LINE: Prop 10 has too many flaws and will make the housing crisis worse. Vote NO on November 6th!
Paid for by No on Prop 10 – A Flawed Initiative That Will Make The Housing Crisis Worse a coalition of housing advocates, renters, large and small businesses, taxpayer groups, and veterans Committee major funding from Michael K. Hayde, including Western National Group & Affiliated Entities Lewis Pacific Partners, including contributions from Lewis Investment Company, LLC California Business Roundtable
September 2018
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CRAIG'S CORNER B y C raig K irkpatrick E xecutive D irector
S
eptember is here and with vacations over it’s back to business for many. At AAOC, it’s always “business as usual” and our plate of upcoming events is as full as ever. Here are some upcoming events you will be interested in:
Proposition 10 — Repeal of CostaHawkins
As you are well aware, Proposition 10, the repeal of Costa Hawkins is on
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the November 6th state ballot. AAOC through its membership with CalRHA is doing its part to defeat Prop 10. If you haven’t already donated to our PAC for this fight, please do so now. We are asking each member to donate a minimum of $250 plus $50 per unit. You can educate yourself and now donate through our website: www.aaoc.com. Check out the new “Rent Control” tab in the upper right hand corner for more information. To educate you on some of the talking points to convey to friends, family, employees and residents, please take note of the following: Surveys that we’ve conducted show Voters respond to: 1. “Prop 10 would make the housing crisis worse”; yes we need relief now but this measure will make the crisis worse. 2. “Prop 10 has too many flaws” — from including single family homes, to giving bureaucrats the power to add fees to housing, it’s bad policy. 3. “There will be a significant loss of local reve-
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September 2018
nue” which will impact schools and emergency services. Some of the messaging voters don’t respond to include: 1. Don’t make it an argument about Rent Control, 2. Don’t deny the housing crisis but acknowledge it as a shortage and 3. Don’t get into a “landlord vs. tenant” narrative. We are offering lots of Rent Control and Prop 10 information opportunities this month as follows:
September Calendar of Events
Please mark your calendar for September 18 when we focus on Prop 10 and Rent Control at our September General Membership Meeting at the Great Wolf Lodge in Garden Grove. For all of our events, check out our website and/or the calendar in the front of this magazine for everything going on this month and beyond. The kickoff of our 11-week CRHP Education Program starts on September 6 — Register Now. On September 25th an Educational workshop on Rent Control will be held at our offices between 2:00 and 4:00. On September 29th the AAOC Angels’ Night Baseball Game and Tailgate returns by popular demand. I look forward to seeing or hearing from you and vote NO on Prop 10! P.S. Don’t forget to visit our website and check out the new “Rent Control” tab in the upper right hand corner. It is full of articles on Rent Control, CostaHawkins and other similar matters!
General Membership Meeting Tuesday, September 18, 2018 • 7:00–9:00 pm
Sponsored by:
Rent Control & Costa Hawkins With Proposition 10 on the ballot in November, it is important to be informed on Rent Control and its impact. Join us in the fight and support the effort to oppose Prop 10!
Featuring:
THE GREAT WOLF LODGE 12681 Harbor Blvd., Garden Grove
Adam B Summers
Independent Institute
We will also be recognizing the graduates of our Spring 2018 Certified Rental Housing Provider Education Program
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
September 2018
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SACRAMENTO REPORT
Last Chance
O
n the cusp of beginning the last 4 weeks of this 2-year legislative session, your lobby team gears up to address the remaining important measures affecting residential rental property owners and managers. Looking back on the entire spectrum of the topsy-turvy proposals that arose in these many months of activity leading up to this final showdown, it is somewhat of a relief to find only a few important property-related bills remaining on the calendar. That’s good news in light of our engagement in nearly 400 of the 4,829 proposed bills and constitutional amendments covering both years of this legislative session.
B y J on S mock & R on K ingston
The 2018 tenant attack on rental property interests kicked off in spectacular fashion with the failure of 2017 carryover Assembly Bill 1506 to gain approval of the Assembly Housing Committee in January. That bill would have repealed the Costa-Hawkins Act, now the object of initiative Proposition 10 on the November 2018 ballot. There followed a series of anti-owner measures to impose onerous restrictions on the management of rental properties. We review a few of these to measure how far we have come this year to these final weeks. Assembly Bill 2618 would have required the Department of Real Estate
to administer a certification program for landlords and property managers, as defined, to provide education to landlords and property managers on fair practices and tenant rights. The bill would have made this certification effective for a period of 2 years and authorized the department to identify and approve appropriate providers of the educational coursework, as specified. The bill would have made a person who acts as a landlord or property manager without first having obtained certification from the department subject to a specified civil penalty. The Sacramento — continued on page 10
— In Memoriam — Jon Scott Morrison June 1, 1954 – July 12, 2018 Newport Coast, California Scott began his illustrious career in real estate and residential property management after graduating. Always a hands-on, energetic, problem-solving professional, Scott emphasized his now legendary trait when he concluded on an early career resume, “I Make Things Happen.” He was a member of the AAOC Executive Club, participated in our annual Golf Tournaments, and supported our legislative efforts tremendously through donations from Legacy Partners Residential. Scott lived life to the fullest, working hard, exploring the world, and enjoying the company of his family, friends, co-workers, and industry colleagues — all of whom he considered his friends.
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Sacramento — continued from 8 measure was held in the Assembly Appropriations Committee. Assembly Bill 2925 would have required every termination notice to state a reason for the termination, turning a local issue into a sweeping statewide one-size-fits-all mandate, substantially limiting the right of all rental property owners across the state to terminate leases with the standard 60-day or 30-day notice. Extinguishing a lease would have required all owners to have “just cause” or “good cause” and go through the expensive unlawful detainer (UD) legal process, which entails hiring an attorney, filing the UD with the court, utilizing a process server to serve the tenant, making court appearances, and often using the local sheriff ’s department to evict the tenant. Stating the cause(s) to terminate a lease under the bill is extremely problematic for tenants, property owners and the courts. The courts would be exposed to
thousands of additional civil filing where a tenant disputes any reason stated in the 30-day or 60-day notice. The measure failed passage on the Assembly Floor. Assembly Bill 2364 would have required any owner in a rent-controlled jurisdiction, who chooses to bring his or her units back on to the market after going out of business via the Ellis Act, to offer his or her units to the same tenant at the last rent-controlled rate previously offered should the owner go back into business during the 10-year period. As a result, this bill would have effectively assured that owners will never go back into re-renting the residential dwelling units. With the specter of rent control spreading across the state through the pending initiative or local process, the measure has legs beyond the current communities that have rent controls in place. The author attempted a belated compromise, but the effort came too late. The measure failed passage on the Assembly Floor.
Assembly Bill 2219, as introduced, would have required an owner or manager to accept payment from a third party of a tenant’s rent without qualification. The measure was amended in several respects to assure that the third party does not reside on the premises, to limit the timeliness of acceptance, and provide the landlord or agent with a signed acknowledgment that acceptance of the rent does not establish a landlord-tenant relationship between the landlord and the third party. At this writing, the measure is pending Assembly concurrence in Senate amendments. That brings us to Assembly Bill 2343 which, as introduced, would have provided substantially longer periods of free tenancy for defaulting residents before the UD process could commence or conclude. A series of amendments have whittled the bill down to its current version, providing for 3- and 5-court day notices instead of 3- and 5-calendar days. The principal remaining issue with this bill is why apply additional court
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days to notices to correct a tenant’s nonrent curable default? The bill is pending for vote on the Assembly Floor. Another pending measure is Assembly Bill 1427, which would mandate owner participation in the voluntary federal Department of Housing and Urban Development Veterans Affairs Supportive Housing voucher (VA style Section 8) or face liability for housing discrimination against veterans. The bill would modify “source of income” housing discrimination language to specify that a VASH voucher is a source of income. The current state law is very clear on this subject: there is no violation of the Fair Housing Act based on “source of income” because, despite the misleading “voucher” nomenclature, the rental assistance does not flow to the tenant applicant and is not income to the tenant applicant. The issue, which has been debated and rejected by the Legislature on several occasions, arises this year in the context of veteran housing.
Finally, what may turn out to be the most ongoing costly bill of the session, if enacted, is Senate Bill 721. The bill would require property owners of 3-units or more to hire a qualified inspector every six years to inspect 15% of all exterior wood supported or stabilized walking surfaces above six-feet from the ground, including decks, balconies, porches, stairways, walkways, entry structures, and their supports and railings. We identified a number of shortcomings in this proposal and submitted detailed amendments for the author’s consideration. Senate Bill 721 is pending a hearing in the Assembly Appropriations Committee. Four weeks to go, with several very important measures of general interest likely to be decided in these closing days. Fires and fire-suppression activity are front-page news every day, with huge costs in materiel and human lives. Public utility and insurer liability are up for consideration. The long-standing felony-murder rule is being chal-
lenged, as is the peace officer standard for justifiable use of deadly force. And DMV has taken its lumps with public outrage reaching legislative ears. It’s a long, hot summer with only a few weeks left to address myriad issues of public and private concern. Copyright© 2018 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500
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LEGAL CORNER B y S tephen C. D uringer , E sq .
Questions & Answers Just when I thought I was doing everything right, I think maybe I’m not. Here’s the short version. I’ve had my building on the market for a while, waiting for a buyer. I received an offer and we opened escrow a couple of weeks ago. The buyer is doing his due diligence and is going through the
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books records and all of that. A couple issues arose. First, the buyer is doing his inspections of the units and we gave all of the residents plenty of notice of when the buyer and his inspection people would visit each unit. My manager served written notices to all, and provided well over the required twenty-four-hour notice, most got at least three days prior notice. Well, Mr. Thinks He Knows It All in one of the apartments just sent me a letter warning me that if anyone enters “his” apartment he will sue everyone. Says he used to go to law school, that he knows his rights, says I can’t go in. Needless to say, this was unexpected. I have the inspectors and appraisers and the buyer scheduled to visit at the same time. The buyer is very hands on, and says he must personally inspect each unit. If he doesn’t let me in, it may jeopardize the sale, what do I do?
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Mr. Thinks He Knows It All is mistaken. California law provides that residents must allow access to and entry for appraisers and prospective purchasers, among others, upon service of at least twenty-four hours’ notice. His failure to allow access violates California law and is a breach of your rental agreement. Your resident needs a little “prompting.” Prepare a Three-Day Notice To Perform Condition or Covenant directing him to comply with California law and the terms of your agreement by allowing access at the already noticed date and time. Additionally, provided his tenancy is a periodic tenancy, and your property is not subject to rent control, a notice of termination of tenancy can be a great motivator. Prepare a Notice of Termination, and instruct your manager to serve it at the same time as the Notice
to Perform or Quit. Let the resident know that provided he allows access as scheduled, you will rescind the notice of termination. But if he doesn’t, he should start packing. Given the alternatives, compliance almost always occurs. In the unlikely event he continues in his refusal, you have several options. Typically escrow instructions will preclude your evicting a tenant without the buyer’s consent once escrow is opened, check your escrow instructions to see if this applies. Most buyers would have no problem and will consent to his removal. The buyer and lender can be appeased by agreeing to a hold back in escrow of sufficient money to effect any needed repairs to the unit, and or to cover eviction costs. Escrow instructions can be amended to allow for reimbursement for repairs, and costs, or a return of the retained money to you. I have a dilemma. I rent a townhouse to three roommates, two girls and a guy. They all signed a one-year lease just four months ago. I got a call the other night from one of the girls, she told me that the guy had moved out a week after they moved in, after the three of them had some sort of disagreement. She said that he called her the other day and said he wanted to move back in this weekend. She spared me the details, but she sounded afraid of him. The neighbors told me some stories about the guy, sounds like we’re all better off if he isn’t around. She asked if she could change the locks and not let him in. I’m not sure what to do, if he’s locked out, won’t he just come to me and ask for a key? What do I tell him?
The one-year lease agreement provides each of the three occupants the right to occupy and use the premises for the entire term of the lease, or until terminated. No one tenant has greater rights than any other. Any action, absent a court order, by one or both of the girls to deny the third roommate entry would be actionable. If the remaining two roommates are truly afraid of the
third, they should immediately seek a restraining order barring him from coming near the townhouse. The restraining order, if done properly, will allow you to refuse to provide him with a key to the changed locks, and will keep him away from the premises. He will, however, still be contractually obligated to perform the obligations, but the restraining order will prevent him from living in or visiting the unit.
I think I’m ready to join the ranks of landlords here in Southern California. I placed an offer on a twelve-unit apartment building, the seller accepted it and I’m currently in escrow. I’m now about to conduct my due diligence. Is there anything special that I should be aware of when reviewing the property or the rent roll? What can I do to protect myself when a tenant claims that he had more security deposit than what gets transferred to me on close of escrow? Legal Q&A — continued on page 14
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Legal Q&A — continued from 13 When doing your due diligence, it is important to review all existing rental agreements and other contracts that affect the building. A practice that is becoming more and more common in smaller multi-family complex transactions is to require that estoppel statements be prepared and signed by both the seller and the occupants of each unit. When you compare these signed estoppel statements with the written agreements, and with the seller’s representations, you will be aware of any discrepancy. This has the added benefit of affirming the terms of the rental agreement either written or verbal, and confirming rental amounts, due date, names and number of authorized occupants, and the amount of security deposit currently being held for each unit. A buyer is required to make a reasonable inquiry and investigation as to the amount of security deposit held. If the buyer fails to inquire, then the ten-
ant may prevail in an action against the buyer for return of deposit, even if the deposit was never transferred to the buyer in escrow. As crazy as it sounds, the law provides that a tenant may prove the existence of a security deposit by documentary evidence or merely by a declaration in certain circumstances. In addition to a thorough review of your tenancy agreements, inspect other contracts relating to the property. If you see a laundry room, inquire as to who owns the machines. If the machines are leased, request a copy of the laundry lease agreement, and contact the laundry company to confirm the terms. Parking is very tight in the neighborhood around one of my buildings. My apartment building has fourteen units and fourteen parking spaces. There is just enough parking for each of my residents to have one space. If a resident has more than one car, they must park it on the street. It has been working out fine for years but now I have
this one tenant who refuses to follow the rules. He is constantly parking his second car in someone else’s assigned spot. I’ve told him several times but he just ignores me. What do I do?
Your community rules and regulations should specify your parking rules, specifically stating that only one vehicle may be parked on the premises, and that all parking is assigned. Ensure that you have the proper signage at the entrances of the parking area. Most cities require the sign to contain certain restrictive parking language, plus the local police department telephone number, and the California Vehicle Code section that provides for towing of unauthorized vehicles. Contact your local police department for their specific requirements, as they vary from city to city. Next if you know the offender, then provide a written warning of the violation. Attempt to serve it at his residence, post it on his door if he’s not in, and also put the warning on the windshield
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of his car. If practical, take and save a photograph of the warning on the vehicle windshield and on the offender’s apartment door, if applicable. The offender will always claim that you did not give prior notice before towing, so ensure that you document the warnings well. If he fails to remove the offending vehicle, the car may be towed. I’m still a bit confused about the security deposit disposition form, and whether or not I must include receipts. Can you summarize it for me?
The method of accounting for security deposits after a tenant has vacated your rental unit is defined by statute. California law requires that certain documentation be provided to the departing tenant under certain circumstances. The law requires that landlords prepare and send an itemized statement, within twenty-one days of the tenant returning possession detailing
all deductions from the security deposit. If the deductions for repairs and cleaning exceed $125.00, then the landlord must provide copies of receipts and invoices along with the itemization, along with the name, address and telephone number of the vendor who did the work or provided the supplies. If the repairs cannot be completed within the twenty-one-day time period, you may provide an estimate of the work needed within the twenty-oneday period. Upon completion of the work, you must provide receipts and invoices within fourteen days of completion. The law provides that an owner and his employees may perform the work themselves and charge a “reasonable” fee. The law is clear as mud as to what that reasonable fee may be, suffice it to say that owners should maintain logs and time sheets to justify time spent on repairs and the reasonable hourly rate charged.
September 2018
This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 265,000 landlord tenant matters throughout California, and has collected over $175,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.
Are you looking for a particular product or service? We can help! Visit our Buyer’s Guide beginning on page 53 for the resources you need!
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DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men:
I am getting geared up for painting my 4 unit apartment building and noticed a “chalky” substance on my stucco and wood siding. I am concerned that painting over it may not be good and could eventually bleed through again. I tried pressure washing it and cleaning but it keeps coming back. Please help! Ron
Dear Ron:
The “chalky” surface comes from the existing paint on the building breaking down from old age and sun damage. The pressure washing will remove some of it, however as you have noticed, it comes back. The solution is to use a “clear chalk sealer”. It can be applied by roller, airless gun, even a garden pump up sprayer. It is easy to use and cleans up with water. The clear chalk sealer can
be found at any home improvement center or paint store.
Dear Maintenance Men:
I just inherited my parents building and was planning to upgrade two units on a tight budget when I discovered that 80% of the walls are covered in wallpaper. I really cannot afford to remove all that wall paper. Can I just prime and paint over it? Jenifer
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Dear Jenifer:
You can paint over the wallpaper; however we highly recommend you do not. Painting over wall paper will cause a number of issues. If the wallpaper is made of paper; painting may wet and loosen the glue holding the paper to the wall. This may cause the paper to sag, bubble or ripple and the seams to standout. Future removal of the paper will be greatly hindered by the new layer of paint. Painting a vinyl or washable paper (washable paper has a thin coat of plastic film or vinyl over the paper.) will be difficult as the paint might not adhere to the vinyl and peel at a later date. Painting over vinyl may also cause mildew to develop under the wallpaper because of the moisture of the paint. Removing the wallpaper on a budget may require you to do some of the work as opposed to contracting it out. A solution may be as close as your local home improvement center. They carry any number of wallpaper removal tools, including renting a wallpaper removal steamer. If you still decide to paint; repair any damaged wallpaper, add adhesive to loose paper and sand down all the seams to minimize them showing through the paint. Use joint compound on textured wall paper and to fill holes etc. Seal the wallpaper using an oil-based sealer with an enamel undercoat. Finish by using an interior latex paint of your choice.
Dear Maintenance Men:
When is the best time to do an annual roof inspection? Can you give me some pointers as what to look for when I inspect the roof? Tom
Dear Tom:
The best time is before it rains! However, we find summer and fall to be most the prudent time to inspect and repair the roof. In other words, don’t wait to do roofing work after the first rains of winter. The roofing contractors will be very busy and costs may go up or you may have to wait in line for the work to get
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Maintenance — continued on page 18
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4:51 PM
Maintenance — continued from 17 done. Inspect the roof during the summer and fall and get the roofing work done before it becomes an emergency. During the roof inspection, pay close attention to the flashing. Flashing is used to transition between the roofing material and the building or a change in roofing direction or angle. Flashing can also be found where pipes or a chimney come up through the roof. The flashing is sealed with roofing tar and water
leaks can form when the sealing tar cracks or separates from the building or the flashing material. Look for curled up roof edges on composition roofs, low spots on flat roofs and bird nests in tile roofs. Check all roof drains and cut away any trees branches that are touching or overhanging the roof. While you are inspecting the roof, check the gutters. Winter storms have a way of loosening gutters and filling them with gunk thereby causing them to lose their pitch and pool water. Pooling or over-
flowing gutters can deteriorate fascia boards and siding. WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please send in your questions to: DearMaintenanceMen@gmail.com If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371, Frankie@BuffaloMaintenance.com For more info please go to: www.BuffaloMaintenance.com JJerry L’Ecuyer is a real estate broker. He is currently on the Board of Directors and Past President of the Apartment Association of Orange County .and past Chairman of the association’s Education Committee. Jerry has been involved with apartments as a professional since 1988.
(949) 552-7831 18
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E D U C AT I O N A L
WORKSHOP Rent Control & Costa Hawkins Come learn more about the fight to vote NO on Proposition 10! We will provide you with materials to lobby against Rent Control measures and keep you informed on important strategies the AAOC is taking. Featuring:
Bill Christiansen Vice President of Government Affairs, Apartment Association of Orange County
Class size is LIMITED, RESERVE YOUR SPOT TODAY! Date: Tuesday, September 25, 2018 Time: 2:00–4:00 pm Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 Cost: FREE
To Register: Call (714) 245-9500 or go online www.AAOC.com
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
September 2018
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19
California Rental Properties: An Opportunity When Utilities Are Not Included
U
tility costs are rising without any sign of slowing down. Accountability for consumption is now a key responsibility of rental housing providers to show tenants how their behavior impacts the environment as well as their wallet. Education plays a powerful role in influencing the outcome of tenant consumption behavior. When utilities are not included, accountability can start with adopting a Ratio Utility Billing System (RUBS) as a standard business practice. A RUBS
program fairly divides utility costs such as waste, sewage, water, and more amongst tenants, based on occupancy, square footage, or a combination of other factors. Housing providers that implement RUBS empower tenants to make informed decisions on conservation in resource constrained states. In that, lies an opportunity to share the burden of growing utility costs with tenants. By sharing these costs, tenants will also be forced to conserve. This also opens the opportunity to build stronger
relationships with tenants, as they collectively work towards a common goal.
The Importance of Shared Accountability Through RUBS
Rising costs and limited resources are both challenges that many communities face. For example, the City of Los Angeles has a experienced massive hikes in waste sanitation fees under the City’s new waste hauling monopoly, recycLA. Massive rate increases often reflect systemic issues that can inspire
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September 2018
communities to mobilize. When landlords and tenants are both exposed to massive hikes, together they can seek out conservation and cost mitigation solutions. On the issue of water alone, often there is absolutely no incentive to cut back despite orders by the state, primarily because water utility usage is often wrapped up in the rent payment. Exasperating the situation, you will find tenants do have little regard for their buildings consumption, because they do not see the bill. A 2015 survey of Los Angeles apartment owners showed that while other sectors made large water conservation efforts during California’s historic drought, water usage in apartments remained unchanged, and in some cases even went up despite the Governor’s 25 percent conservation order. The solution to rising utility costs that will empower tenants to conserve is implementing RUBS. The program’s method of sharing the costs of utilities with tenants uses an approved formulabased methodology. Other factors include building amenities such as laundry units, landscaping requirements, in unit amenities and more. RUBS does not require the upfront investment of submetering for each unit, so conservation is very much a community building effort, in addition to being affordable The State of California has no laws for or against the use of RUBS because the California Public Utilities Commission (CPUC) determined that rental housing providers are not selling a utility. RUBS is merely a means to pass through utility costs in a fair and equitable manner. An increasing number of rental housing providers are now adopting RUBS billing programs, and tenants are becoming more accustomed to paying for their own usage. These programs can be implemented in multi-family buildings, HOA’s/condominiums, commercial buildings and mixed-use buildings alike.
An Example How RUBS Returns
According to Britt Miller, Principal at RedBridge Partners: “Our RUBS program has allowed us to recoup $8,895 in utility expenses over the past 12 months, and a projected $14,250 over the next 12 months. Not only does this help us with our cash flow (it’s like us adding 3.5 parking spaces to our garage), but just as important it adds $316,666 in value to our building using a conservative 4.50% cap rate. If we keep up with our current trajectory and unit turns,
we should realize $745,000 +/– in incremental value through this program (almost 4.5% of the building value).”
The Threat of Rent Control and Rising Utility Costs
When rent increases are regulated, separating out utilities from rent means that the rental housing provider is not subsidizing the bill as rates rise. As history has proven, utility costs are fast Opportunity — continued on page 22
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Opportunity — continued from 21 increasing and nearly impossible to control since a large part of the costs relate directly to tenant usage and behavior. It makes sense that tenants should pay for their own consumption.
How to Implement RUBS — Choose Your Utility Billing Partner
To implement a RUBS program, you can engage a third-party utility
billing provider, of which there are many to choose from. With the right provider, implementation should be seamless with no upfront costs. In terms of operating in rent controlled markets, there is a clear limitation due to the restrictions on adjusting lease terms mid-tenancy, meaning tenants can only be enrolled on turnover. When it comes time to executing a new lease, you’ll want to make sure to use an addendum that stipulates the utilities
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What to Look For • Domain expertise. Regulations and tenant expectations vary market to market, so you’ll want to ensure you’re working with a provider that understands the ordinance and nuances of operating in that location. • Data. The numbers will point to the efficacy of any RUBS program. It’s not enough to simply bill tenants back. You should expect an analysis of month over month cost and recovery, allowing you to gain actionable insights. • Customer service. You want a provider that values the relationship you have with your tenants, and understands the risks of blindly passing through a set % of the bill on a monthly basis. Regardless of which provider is selected to facilitate the RUBS program, housing providers are well positioned to play a role in reducing tenant consumption. This also opens the opportunity to build stronger relationships with tenants, as they collectively work towards a common goal of conservation. Knowledge is power, and the more one knows, the more one can react and can change. And, at the same time you are helping to save the environment, you can save a little money. Livable is a leading residential and commercial real estate utility billing company, providing a suite of cloud services, including its flagship Ratio Utility Billing System (RUBS). Livable has been serving the real estate industry since 2009, and their Utility Billing Platform was built to recover utility costs for any real estate stakeholder, property manager, housing provider, or apartment manager. Livable’s technology solutions strive to create a community around conservation. Livable provides an end-to-end solution for any sized portfolio of properties to recover utility costs, increase profits, and build a transparent, financially accountable community of tenants. To learn more, visit www.livable.com.
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to be billed back, the allocation method, and any other pertinent terms, which is also true of non rent controlled markets.
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Steps for Maintaining a Thriving Family Business
“
BY JASON SHERR
business need for a position, not because a family member needs a job, Prebish says. Then choose the candidate whose talents, not lineage, best fit the job. “The most successful family business owners are very honest about the talents of their family members,” Prebish says. “The oldest child may be a better fit in a sales role rather than CEO. Or maybe a child is better off being an artist and not affiliated with the business at all.” Sometimes, recruiting talent from outside the company is the best way to fill a job.
In a family business, every decision and policy has to be evaluated based both on how it works for the business and also how it will affect the family dynamic — and that adds an extra dimension,” says Daniel Prebish, Director of Life Event Services for Wells Fargo Advisors. Here are six steps he suggests you can take to ensure your family business is positioned to thrive and survive: 1. Put people in jobs based on ability. It’s best to hire when you have a
2. Clarify and define job responsibilities. Family firms tend to be more informal than other companies, and that can lead to misunderstandings about expectations. Take the time to write formal job descriptions that detail each employee’s responsibilities and goals, and establish regular reviews. The older generation should also refrain from micromanaging. “Parents tend to constantly secondguess what a child is doing, and Family Business — continued on page 26
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Certified Rental Housing Provider Education Program Expand Your World of Knowledge! — Fall 2018 Program — Each Thursday, September 6 through November 15 Time: 8:30 am–12:30 pm This 11-week comprehensive training course is beneficial to anyone in the rental-housing industry! Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.
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September 2018
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talk shop during family gatherings, especially at holidays, weddings, and other special events. And refrain from bringing personal drama into the office.
Family Business — continued from 24 then the child never feels like he is actually contributing,” says Jim McKown, High Net Worth Strategist for Wells Fargo Advisors. “You need to think, ‘If they weren’t a family member, how would I be handling this situation?’ And that’s how you should handle it.” 3. Leave work at the office; leave your personal life at home. Try not to
4. Groom the next generation. Invest in education and experiences for young family members, sending them to industry conferences and getting them training to develop a skill the business can use. McKown recommends encouraging them to
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work elsewhere before joining the family firm.to establish themselves as employees and giving them an opportunity to mature and make mistakes outside the business. Having the next generation develop a solid background in business may help secure your investment as you pass it on. 5. Outline your succession plan. Passing a family business on to the next generation can be tricky, and that’s why it’s important to have a strong succession plan. “It should start with how you define success: Is it keeping the business as a family entity over many generations, or are you comfortable selling it to another firm with more resources that could build it into something better?” Prebish says. You will also need to consider how to pass along ownership in a tax-efficient manner, how company founders will be taken care of in retirement, how to replace the current talent and adapt it for a changing market, and how the business may be a part of your personal retirement plan. 6. Know when to seek outside help. Many business owners consult with outside estate and financial planning experts to help with succession planning. But a disinterested third party can also help resolve disputes and look at the business rationally because there is no emotional attachment, McKown says. About the Author: TThis article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President-Investments. He can be reached at Jason. Sherr@wfadvisors.com or 949-862-1248. Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/ MAY LOSE VALUE Wells Fargo Advisors is a trade name used by Wells Fargo Clearing Services, LLC, Member SIPC, a registered broker-dealer and non-bank affiliate of Wells Fargo & Company. © 2017 Wells Fargo Clearing Services, LLC. All rights reserved.
September 2018
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27
INSPIRE
Property Management
Luncheon
The Path to PERSEVERANCE Building Powerful Habits for Mental Strength and High EQ
In this motivating session, attendees will learn some basics of Emotional
Intelligence, and how your EQ is involved in ensuring mental strength during challenging times. Learn how to improve your outlook, build positive habits and increase your tenacity while handling stressful situations. What are you willing to do when the going gets tough? Take away tips for perseverance that you can rely on to increase your mental strength to better enable you to achieve your goals. Date:
Featuring Industry Leader:
Valerie Sargent President, Yvette Poole & Associates
Wednesday, October 17, 2018
Time: 11:30am...............................Registration & Networking 12:00–1:30pm..................Lunch & Program
Special Guest Emcee:
Location: Great Wolf Lodge 12681 Harbor Blvd., Garden Grove, 92840 Cost: Member...............................$45 per person PSC Member.....................$55 per person (May purchase a group of 5 guest tickets for $200)
Ronn Ruiz ApartmentSEO
Non Member....................$65 per person Vendor participating limited to AAOC Product & Service Council Members
Register TODAY! Call (714) 245-9500 or go online www.AAOC.com
Reservations & Cancellations Require 72-Hour Notice
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
28
Apartment News
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September 2018
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Legacy Planning: Coming Full Circle
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ver the past several months, I have elaborated upon the various aspects of creating a legacy plan. If you have been following this series of articles, hopefully I have been able to clarify for you the difference between legacy planning and estate planning. Both undertakings are equally important and are not mutually exclusive. Along with covering what is involved in making sure that your wishes are carried out as to the disposi-
BY TIMOTHY GORMAN REAL ESTATE BROKER/ CPA/ENTREPRENEUR
tion of your properties, legacy planning provides you with the opportunity to determine how your support and values can continue to help shape the lives of others. As demonstrated by the infographic that we created, legacy planning is a circular process. One of the underlying fundamentals to always remember is that you are at the core of the process. You need to ask yourself what it is that you really want to achieve and what specifically do you
Your Wishes & Goals
Property Considerations
Legacy Planning Coming Full Circle
The Legalities
Tax Concerns
Legacy Planning — continued on page 32
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Legacy Planning — continued from 30 want to contribute in terms of future pathways for your heirs and others. As you meet and talk with various experts related to the different steps within the legacy planning process, you need to continue asking questions and communicating what it is you hope to accomplish. And, you need to listen. You may discover that adjustments are going to be needed. Perhaps your heirs are not in a position to run your properties the way that you might wish. Or, there may be some tax consequence or some title issues. In last month’s Apartment News article (August, 2018), I included a list of resources. As appropriate, seek out the help of others. And, as I’ve said so many times before, don’t forget to talk with your family and heirs. Remember, too, that no one has all of the answers and there may be several different ways to achieve your objectives.
So why a circle? Because this process is a dynamic one. It doesn’t end when all of the documents are finalized and signed. Just as with life, itself, there are times when changes and re-evaluation may be needed.
Legacy Planning — continued on page 38
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• National and international events
The fact that you experience one of these events does not always mean that a change is needed. However, at a minTrigger Events Requiring a Further Review imum, it is always a good idea to review Even if you already have an estate or your plan and conduct a quick check-in legacy plan in place, chances are good with your trusted advisors. Whether a trigger event happens or that it needs updating. Trigger events, such as those listed below, happen all of not, you should conduct a legacy plan review at least annually. At the same the time. time, you should also be confirming • Changes in family structure (expandthat your assets are secured and proped family from marriage or births erly aligned to serve the needs that you of children or grandchildren, etc.) foresee in the future. Spend a little time • Change in employment status (new and think about such questions as: job, retired, change in compensation) Is your property insurance coverage sufficient? Are your investments still • Change in a personal financial situdoing the job(s) intended? ation (inheritance, large unexpected For many of us, our real estate expenses, etc.) investments are the foundation of our portfolio.3So this isx an excellent time to • Market events (stocks, housing, 1/4 page vertical: 11⁄16" 4 15⁄16" commodities, etc.)
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September 2018
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33
How Some Marketing Experts Convert Prospects to Residents with Email
E
BY MINDY WILLIAMS
mail Marketing is one of the most cost-effective ways of getting prospects to realize you are the expert and your apartment community is the place for them. Here are some steps to make your Email Campaign more efficient.
contacting us, we’ll contact you shortly). An Autoresponder is an automatic reply your web designer can set up — kind of like an Out Of Office automatic reply. Things to include in the Autoresponder
1. D ecide what your end goal is before developing your e-marketing strategy.
• names and contact information for leasing team
Design your program so it works as a system, with more and more information in the emails (since the prospect needs more and more information as she becomes more interested in the apartment). Start your e-marketing program with an Autoresponder. And make sure the Autoresponder has useful information in the email too (vs. Thank you for
• hours and directions to the property
• general info that pre-qualifies the prospect
• the property’s USP (unique sales position — what’s best about your community) • two or three moving tips • coupon for lunch or coffee at a neighborhood shop (this can wait for the second contact too)
2. G eneral Time Frame For E-marketing Campaign 1) Autoresponder (instantly after prospect emails community) 2) Personal response from leasing consultant (hopefully within a few hours) 3) Develop relationship a. send three emails a month until apartment is leased (or you find out they leased elsewhere) b. include helpful information about the community and city as well. WC Smith in Washington, D.C. has had great luck with their response rate Convert Prospects — continued on page 36
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35
Convert Prospects — continued from 34 when asking this question in the Email: “Can you tell me what you must have in your apartment community?” UDR engages prospects 10 months after initial contact with a “Remember Us?” email. One company found that if a prospect opens two or more emails she is more likely to lease.
3. Email Templates
Many VPs in Property Management use a “dynamic” email template where only a portion of the email can be customized by the onsite manager. The marketing directors work with the onsite manager as what local information to include in the changeable portion of the template. Your web folks can set this up. One company has standard templates for: • construction notices at the property
• resident events • welcome resident email Managers just plug in the specific information needed and they are done!
Best Practices
Goodman Real Estate in Seattle uses email marketing to draw residents to events. Their main focus for resident events is to partner with local businesses (for example, local artists) and draw folks to their community for the event. Their last event was a blood drive and they gave away a Kindle (and collected contact information for people who attended the event and entered the drawing). Holli Beckman, The VP of Marketing for WC Smith, has an effective e-campaign in place where the emails point prospects to her blog. The blog keeps folks interested and engaged with the company. This converts to leases. One apartment community hosted an effective “win a Schwinn” promotion.
The main goal was to capture email addresses from prospects. Prospects entered the contest via an iPad and the email addresses were linked to be automatically imported to MailChimp (an e-Marketing program). One company surveyed residents and only 3 of 800 residents wanted notification via text. Survey your residents to see what method they would prefer. Naturally make sure you contact your prospects and residents in their preferred means of communication and that they have given you permission to follow up in that method. About the Author: President of Rent & Retain Magazine and author of 10 books on property management, Mindy is THE guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.
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September 2018
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Bill Christiansen Joins The Apartment Association of Orange County
B
ill Christiansen, former District Director for Congressman Darrell Issa and former Assistant Director for UCLA Government and Community Relations, has been appointed as the new Vice President of Government Relations for the Apartment Association of Orange County. “I’m very pleased to welcome Bill Christiansen to our organization,” said Nicholas Dunlap, President of the Apartment Association of Orange County. “Bill brings over 25 years of experience in the Orange County political scene and valuable practice leading major local and statewide political efforts in California,” said Dunlap. Christiansen is a UCLA graduate, where he majored in Political Science. As a student, he was a UCLA on-campus Coordinator for President Ronald
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Apartment News
Reagan’s reelection effort. Following his undergraduate education, he pursued a notable professional career working for the Republican Party of Orange County, eventually becoming the Executive Director for eight years. He has traveled as a guest lecturer in South Africa for the International Republican Institute and was appointed by President Bush’s campaign team as the Executive Director of the Arizona Republican Party. He was subsequently appointed as the statewide Victory Director for Governor Arnold Schwarzenegger’s reelection effort. Before working for UCLA and Congressman Issa, Christiansen was the Chief Operating Officer of the California Republican Party. “The selection of Bill Christiansen to this position brings a network of
contacts and experience that will be very helpful in further supporting our advocacy initiatives,” said Craig Kirkpatrick, Executive Director of the Apartment Association of Orange County. “We look forward to Bill working with us to protect the property and business rights of apartment owners, managers and suppliers in Orange County and California.”
Legacy Planning — continued from 32
(714) 255-9998, extension 1, or send an email to info@wrgorman.com.
get an updated evaluation and conduct a by-property review. This also provides a good opportunity to get your heirs more involved with your properties. Share with them what you learn and, if at all possible, have them attend review meetings with your real estate advisor. I’ve come full circle. For those of you who would like a complete copy of the Your Legacy Plan & Your Real Estate Assets guide which has served as the source for these articles, please feel free to contact WR Gorman & Associates at
www.aaoc.com
September 2018
The Apartment Association of Orange County (AAOC) is a non-profit trade association that has worked to protect the rights of rental-property owners since 1961 and continues to assist them in operating their properties efficiently and profitably. AAOC has active PAC, which supports candidates and elected officials who are in favor of property rights, free enterprise and the reduction of government regulation of the rentalhousing industry.
About the Author: Timothy Gorman, CPA, became a broker in his father’s firm, WR Gorman & Associate, in 2013. He is joined by fellow broker, Randy Combs, MBA; and Sonya Loera, Realtor. The firm, founded 1972 by William (Bill) R. Gorman, specializes in personalized wealth building through real estate
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Apartment News
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September 2018
Traveling Around The World Together, Come Along!
This February association members will come together for a tour across the fascinating and ancient country of India. Mark Twain said: “India is the cradle of the human race, the birthplace of human speech, the mother of history, the grandmother of legend and the great-grandmother of tradition.” We will explore the highlights of this ancient continent, but also go off-the-beaten-path into the remote eastern regions of the country. This tour features land exploration as well as a beautiful week-long river cruise on the fascinating Brahmaputra River in the shadow of the Himalayas. Stand at sunrise at the amazing Taj Mahal, explore the famous pink city of Jaipur. Experience an Indian tea plantation and even experience a Safari by elephant back in the legendary Kaziranga National Park (UNESCO). Enjoy stunning hotels in all of our multi-night stays across this exotic and fascinating country, and be enchanted by the warmth of the people and the vivid history of an ancient land. Like icing on an already tasty cake, we have even included a fantastic four night stopover in Dubai on the way to India including touring in this spectacular city. At over three weeks, our Legendary India tour is amazing value you don’t want to miss. Feb 13-Mar 11, 2019 – Tour Fare $7,999 pp, Single Fares Available. 27-Nights At the end of April, Stewart Tours and Rental Property Owners are off to the ancient land of Greece. Stand in the shadow of the Acropolis, step into the ring where Olympians first competed, or contemplate the oracle’s insights surrounded by the grandeur of Delphi. Admire the Greek Isles’ sun-bleached ruins under piercing blue skies as the Aegean laps at an endless coastline. The Greek culture is filled with passionate music, delectable cuisine and a fascinating history rich with stories and legend. We’ll start the tour with a fascinating 4-night stay in ancient Athens featuring historical touring and even a day trip to Delphi and a food tour in the city. After uncovering Athens, we board one of the most award-winning ships in cruising today, the Crystal Serenity. With only 900 guests onboard, this is the perfect 5-star ship to spend a week exploring the stunning Greek Islands. Mykonos, Santorini, Rhodes, Paphos (Cyprus) and Chania (Crete), we visit them all, and your experience with Stewart Tours includes all touring in every port of call. A wonderful land stay and then a cruise aboard Crystal Serenity, the perfect Greek Isles tour! April 22-May 4, 2019. $6,799pp. www.StewartTours.com or 1.866.944.3036. Talk to your tax advisor about the possible tax benefits of Association Travel.
September 2018
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41
APARTMENT ASSOCIATION OF ORANGE COUNTY 2019 MULTIFAMILY FORECAST Join us as we discuss:
WEDNESDAY
• 2018 The Year That Was: Our Favorite Deals and Biggest Moves
October 24th 7:30 am to 9:30 am
• The Impact of Rising Rates on the Investment Outlook
PACIFIC CLUB
• Rental Trends in OC and Beyond • Potential Repeal of Costa Hawkins and Expanded Rent Control • The Cycle and The Economy: Are things different this time around?
4110 MacArthur Blvd Newport Beach, CA 92660 (Breakfast will be served)
To purchase tables and tickets Please visit http://www.AAOC.com/ or call today (714) 245-9500 MEMBERS - $125 per individual or $1000 per table of 10 • NON-MEMBERS - $200 per person or $1750 per table of 10
PANELISTS:
42
Michael Massie
Paul Julian
Ella Shaw Neyland
Jerry Fink
John Williams
Senior Vice President Jamboree Housing
Vice President Advanced Real Estate Services
President and Chief Operating Officer Steadfast Companies
Founder and Chief Operating Officer Bascom Group
President and Chief Investment Officer Avanath Capital
Apartment News
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September 2018
BAD TENANTS HAPPEN When “good-bye” isn’t enough...it’s time to call Brennan Law Firm. Evicting or attempting to collect from an uncooperative tenant can be stressful, complex, and costly if not handled correctly. At Brennan Law Firm, we focus on representing landlords and property managers exclusively in landlordtenant transactions and disputes. Our knowledgeable, assertive, and client-centered advocacy helps to get the job done right the first time – saving you time and money.
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September 2018
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43
Lifetime Achievement Award — William R. (Bill) Gorman
O
ver the next several months we will countdown our Lifetime Achievement Award winners: Bill Gorman, Rick Julian and Ray Maggi. In December we will award the 4th Lifetime Achievement Award. On December 19, 2017, William R. (Bill) Gorman was awarded the third AAOC Lifetime Achievement Award. Bill was born and raised in the Chicago area and it was there that he first ventured into real estate investments. While attending Purdue University, Bill joined the ROTC because it paid $50 a month and he needed the money. He attained an Engineering degree from Purdue and later a MBA from Northwestern. While working for Allis-
Chalmers in downtown Chicago, and having always lived in rentals, Bill decided it was time to own a home and bought a converted duplex in La Grange, Ill, not far from his work. The impetus for that decision was that as a renter he was forced to move when his previous landlord wanted to upgrade and raise the rent. Bill moved to a company that was later acquired by Beckman Instruments, and in 1968 he was transferred to California and Orange County. Having sold his duplex at a large profit, Bill realized real estate was the best way to attain financial independence. In 1968 he used his profits from the duplex to buy a 16-unit apartment
complex in Fullerton and joined AAOC that year. In 1973 he became a licensed California Real Estate Broker. Always a Bill Gorman — continued on page 46
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Bill Gorman — continued from 44 learner a heart, Bill has been an avid reader and student his entire life, and has particularly been impressed by articles and studies related to real estate cycles. He continued his research into this topic and, upon reading Phillip Anderson’s theories; he became a firm believer in the 18-Year Real Estate Cycle. Real estate cycles along with Intrinsic value, compounding and contrarian investing are four of the key concepts in Bill’s 2016 book “Cash In on the Myths of Real Estate”. Bill Gorman’s involvement with AAOC runs deep and wide. AAOC began in 1961 and Bill became a member with AAOC in 1968. He participated as an exhibitor in AAOC’s Second Annual Trade Show and his company, WR Gorman and Associates continues to be a trade show supporter. He has held numerous AAOC Board positions and served as President 1988–1989. Bill is one of eight Director Emeritus. He has
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Apartment News
been a speaker at numerous AAOC Trade Shows and meetings and continues to be a long-standing contributor to our “Apartment News” magazine. In terms of hobbies, Bill was an avid softball player for many years, playing over 300 games a year. In the past few years he has left the field, and his hobby is now focused on his lifelong passion for helping others achieve the financial freedom he has. Bill loves to talk with people, sharing his insights and providing guidance. He really enjoys working with multi-generations to determine the best way to leave a Legacy and pass wealth from one generation to the next. He also loves telling bad jokes. When asked what one piece of advice he would give fellow members, Bill replied; Read, Study, Quantify and Evaluate Your Options with respect to all pertinent risk/reward factors. However, always keep in mind that while you don’t want to miss the boat, you also don’t want to go down with the ship!
www.aaoc.com
September 2018
September 2018
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47
WORKPLACE HARASSMENT
Are Your Employees Up to Date on Training? AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years. Join us for our Workplace Harassment Training to learn about: n
Sexual Harassment
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Investigating Complaints
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Title VII Civil Rights Act
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Sex Discrimination
Each attendee will receive a Certificate of Completion after completing the training. Colin Calvert Fisher & Phillips, LLP
Presented By:
Date:
Tuesday, October 23, 2018
Time:
Registration — 8:30am Program — 9:00–11:00am
Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701
Cost:
Members — $50 Non-Members — $70
2 CEC Points
Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com
Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date
Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on October 23, 2018
Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:
Yes, #__________________
Bill My Company (members only)
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No Email______________________________________ Credit Card: Visa
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AMEX
Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
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We’ve Moved to Another Location: st March 1
888-255-ORCO (6726) 7472 Orangewood Ave. Garden Grove, Ca 92841 (Garden Grove Industrial Park, Southwest Corner of Orangewood & Western)
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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more
– Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
BRAND NEW LA DUPLEX | $850,000 Close to Downtown. Both units 5 bedroom, 3 bath. Income $72,000 yr. Turnkey investment. Call or email Mike for brochure and pictures.
THINKING OF SELLING? CALL FOR A PRIVATE & ACCURATE PROPERTY EVALUATION. MIKE THORNTON | 949.689.7587 | 38 YEARS IN ORANGE COUNTY REAL ESTATE TOP MULTIFAMILY AND COMMERCIAL REALTOR® | MICHAEL@STANFIELDREALESTATE.COM #1 REAL ESTATE TEAM IN O.C. PER THE WALL STREET JOURNAL 2017 SALES | $517 MILLION | 351 TRANSACTIONS *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE 01767484. The accuracy of all information contained herein is deemed reliable but is not guaranteed and should be independently verified by personal inspection or inspection by the appropriate professionals. Sean DRE 01024996 Mike DRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.
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949.689.7587
A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Adagio on the Green — Avenue5 Residential Boulder Creek — Avenue5 Residential Fortier Properties Geiger Properties I, LLC Hartowicz Properties Lopez Family Trust Property Agent Morrissey Properties Ocean West Properties, LLC Sky at Laguna Niguel
New PSC Members Bastion Security PO Box 231239 Portland, OR 97281 Contact: David Raske (800) 783-5700 HENRI 15230 N 75th St. #1030 Scottsdale, AZ 85260 Contact: Dan Vonderheide (480) 270-8323
ICF for SoCalGas Multifamily Energy Efficiency Rebates 601 W. 5th Street, #900 Los Angeles, CA 90071 Contact: Leslie Diaz-Villavicencio (213) 312-1716 Landcare Logic 6765 Westminster Blvd, Suite C-405 Westminster, CA 92683 Contact: Jalin Gerber (951) 316-8002
B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com
BTUC
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1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan
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September 2018
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Featuring
Product & Service Council Members
SOLAR and Sustainability By Marie Kaplan, Founder and President “So exactly who is NEXT LEVEL and what do they do?” I’ve been asked that question more times than I can count over the past couple of months. Each time, I approach that question with an ever-growing and evolving excitement at all the opportunities and possibilities I am able to share with my potential clients and industry partners. With Multifamily evolving once again, and this time with an emphasis on sustainability and green energy, NLPS has positioned itself to bring the best in energy sustainability measures to our clients. We offer LED and water projects on a conservation level, while also being able to provide large scale capital lighting and water projects. We offer energy efficient window upgrades, electric vehicle charging stations, and so much more. In fact, we are constantly considering new partnerships to continue to offer the best in energy solutions. As the Founder of NEXT LEVEL Property Solutions, LLC, and a veteran in the multifamily world with more that 25 years in operations, I developed NEXT LEVEL with a firm understanding of the expectations of owners, asset managers and managing partners. My passion was to create a company that our partners can trust. We are not another vendor or contractor trying to make a buck from the pockets of those at the top. We are referred to by many as “an industry partner”. I have been in the operations seat and I know what it takes to do good business. So, keep an eye out for exciting new developments taking place here at NEXT LEVEL Property Solutions. If you have a need let us know, and if we don’t have a product or service solution to address that specific need, we will work with our collection of strategic partners to get there. Our goal is to be YOUR Industry Solutions Partner. Current Services include… • NEST products • LED Lighting Projects • Rebates • Water Projects • Electric Vehicle Charging Station • RUBS • And much more • Energy Efficient Windows office@nextlevel-ps.com nextlevel-ps.com 949-260-4775
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Deans & Homer pioneered community-based renters insurance more than 30 years ago. The idea came at the urging of a large multi-family housing development company after a wind-whipped fire destroyed four city blocks and nearly 1,400 apartment homes in Anaheim. While now a requirement in most communities, very few of the residents at the time had renters insurance. Lack of easily available coverage was cited as the number one reason. With Deans & Homer’s program, all residents of participating communities are pre-approved and can enroll quickly and easily at InsureYourStuff.com. We partner with professionally managed/owned communities to customize a program that meets both your lease requirements and provides broader coverage than typical renters insurance policies without the need to endorse the policy — better protecting both the resident and owner. Among the key coverage benefits is expanded fire legal liability coverage to include water damage as well as fire, smoke and explosion; $100,000 liability limit is standard with an option to increase up to $300,000; personal property limit options from $20,000 to $50,000 with option to increase limits for jewelry theft to $5,000; property deductible is a low $250; we pay additional living expenses should the resident be displaced from their unit on a covered loss; and policy premium is not increased from resident filing claims. Other excellent coverages include food spoilage due to electrical outage and worldwide theft coverage. Management reports are available at InsureYourStuff. com for the owner/manager to track resident compliance with the insurance requirement of the rental agreement. This can also be used to track residents insured through other insurance carriers. Residents may transfer their policy to other rental properties (certain states apply). They may sign up and manage their policy through InsureYourStuff.com or speak with one of our customer support representatives. Please call us to discuss offering this added value risk management program.
September 2018
PRODUCT & SERVICE COUNCIL’S
Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions
Attorneys
Cleaning Service
CloudKeyz Parakeet
Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips, LLP David S. Schonfeld, A Professional Law Corp. The Judge Law Firm Wesierski & Zurek, LLP
Elite Cleaning Services Millennial Property Maintenance Turnaround Solutions, LLC V & S Carpet and Flooring West One Property Services
Bath Restoration or Renovations
ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems
Accounting Services HMWC, CPAs & Business Advisors
Accounting Software Entrata HENRI
Antimicrobial Services Biosweep of North Orange County
Apartment Market Research Data 2-1-1 OC ALN Data Apartment SEO CBRE – OC Multifamily
Apartment Rental Publications & Services
Buffalo Maintenance, Inc. California Bath Restoration Pinnacle Apartment Supply South Coast Construction & Repair
Boiler Systems Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.
apartments.com For Rent Media Solutions RentPath Zillow Group Rentals
Buying Group
Apartment/Student Housing
Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Liquid Amber Designs Pinnacle Apartment Supply S M Painting Corp South Coast Construction & Repair
LaundryUp RokitNow South Coast Real Estate & Property Management
Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Smart Systems Domestic Leasing Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Xpera Group
Cabinets/Refinishing
Commercial Gas Grills AEI Corporation
Commercial Patio Heaters AEI Corporation
Communications TouchPoint
Computer Services
Buffalo Maintenance, Inc. The Cabinet Depot, Inc.
Concrete Maintenance & Repair
Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Turnaround Solutions, LLC V & S Carpet and Flooring
Carpet Cleaning Elite Cleaning Services Millennial Property Maintenance V & S Carpet and Flooring
Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Genesis Credit Management
RentDynamics
Lee Walker Appraisals M & M Contracting, Inc. Rose Paving LLC
Collections
Carpentry
Appraisal Asphalt Sales & Service
Coin-Operated Laundry Equipment
Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC
Construction AAA Restoration CBCI Construction Harvest Landscape Enterprises, Inc. Interstate Restoration KD Electric Company
PSC Service Provider Directory — continued on page 54
September 2018
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PSC Service Provider Directory
Electric Vehicle Products
Furniture Rental
continued from page 53
American Appliance Rentals
CORT
McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC
Electronic Signature
General Contractor
DocuSign
Consulting
A-Tech Consulting American Environmental Specialists, Inc. Coastal Risk Management Enviro Diagnostics
CBCI Construction OC Concrete LLC PRC Restoration Service First Restoration Inc. So Cal Builders
H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group
Environmental Consulting & Training
Environmental Services American Environmental Specialists, Inc. Biosweep of North Orange County Enviro Diagnostics Pacific Environnemental & Abatement Solutions, Inc. Servpro of Huntington Beach
Countertops The Cabinet Depot, Inc. California Bath Restoration Liquid Amber Designs The Countertop Factory Turnaround Solutions, LLC
Fencing & Gates
Deck Coatings, Magnesite Repairs, Waterproofing
D & D Technologies Gate Hardware
Buffalo Maintenance, Inc. CBCI Construction McCarthy Roofing WICR Waterproofing & Decking
Financial Planning
Drain Cleaning California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc.
Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Electrical KD Electric Company JRG Electric Co Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
HMWC, CPAs & Business Advisors
Fire & Flood Restoration Biosweep of North Orange County Coastal Risk Management Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Rainbow International of Orange County Restoration Management Company Service First Restoration Inc. Servpro of Huntington Beach Shield Fire Protection
Fitness Equipment Opti-Fit Fitness Solutions Primo Fitness
Flooring FSI – Total Floor Care Turnaround Solutions, LLC Urban Surfaces V & S Carpet and Flooring
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Handyman Buffalo Maintenance, Inc.
Heating & Air Conditioning Coast Plumbing, Heating & Air Expressions Home Gallery L and D Appliance Corp. R&B Wholesale Distributors, Inc. Spicer Mechanical
Insurance Beissel Insurance Service, Inc. Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. Rey Insurance Services, Inc. State Farm — Sarah Atkinson Agency The Liberty Company Insurance Brokers, Inc
Interior Design Color Design Development Group Straight Designs
Internet Services Apartment SEO apartments.com KnockRentals.com Zillow Group Rentals
Janitorial Services
Odor Removal
S M Painting Corp
Biosweep of North Orange County Servpro of Huntington Beach
Kitchen Renovations The Cabinet Depot, Inc. California Bath Restoration Pinnacle Apartment Supply
Landscapes/Hardscapes Agricultural Pest Control Services BrightView Tree Care Services Critical Environments, Inc. Forever Lawn Pacific Coast Harvest Landscape Enterprises, Inc. Park West Tree Care Richard Cohen Landscape Universal Site Services
Lending Institutions Bank of America Mortgage Berkadia CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Luther Burbank Savings NorthMarq Capital Opus Bank
Lighting JRG Electric Co KD Electric Company
Mailboxes Orco Apartment Supply, Inc. The Package Solver — Luxer One R&B Wholesale Distributors, Inc.
Moving & Mobile Storage Right Movers
BG Multifamily Career Strategies JWilliams Staffing NPM Staffing Renoir Staffing, LLC The Liberty Group
Access Exterminator Service, Inc. Agricultural Pest Control Services Bugs Away Exterminators Coastal Risk Management Fenn Termite & Pest Control Greentech Heat Solutions Innovative Pest Solutions Lloyd Pest Control The Bee Man Western Exterminator
Rain Gutters Argos Homes Systems McCarthy Roofing
Real Estate/Investments
Plumbing, Contractors & Supplies ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Millennial Property Maintenance Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
CBRE – OC Multifamily Creative Investment Group, LLC DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial
PSC Service Provider Directory — continued on page 56
Pool/Spa Service & Repair Pressure Washing
American Environmental Specialists, Inc. Biosweep of North Orange County Interstate Restoration Service First Restoration Inc.
Property Management Staffing & Training
Pest Control
Bar-B-Clean Buffalo Maintenance, Inc. Evolution Building Efficiency FSI – Total Floor Care ICF for SoCalGas Multifamily Energy Efficiency Rebates iSuite360 KD Electric Company Millennial Property Maintenance Pinnacle Apartment Supply South Coast Real Estate & Property Management Universal Site Services WICR Waterproofing & Decking
Mold Remediation
Entrata HENRI iSuite360 Rentler RokitNow
Behr Paint Benjamin Moore & Co CBCI Construction Color Design Development Group R&B Wholesale Distributors, Inc. S M Painting Corp Turnaround Solutions, LLC
Clear Expectations, Inc.
KnockRentals.com
Property Management Software
Paint Sales & Service
Maintenance, Repairs, Products
Marketing
SVN / Vanguard — Cameron Irons Westminster Asset LLC
Universal Site Services
Property Management AIM Properties Allen Properties Consensys Property Management Creative Investment Group, LLC DM Smithco Dunlap Property Group JLE Property Management KRH Management, Inc. L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Steadfast Management Company, Inc. Sullivan Property Management
September 2018
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PSC Service Provider Directory continued from page 55
Investment Capital Real Estate NorthMarq Capital Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) South Coast Real Estate & Property Management SVN / Vanguard — Cameron Irons
Security Services/Patrol Services
Video Surveillance
California Safety Agency Signal 88 Security of Orange County USGI — Upland Group Village Patrol, Inc.
A.S. Wise, Inc. Bastion Security
Solar Thermal Green Solar Technologies
Tax & Financial Planning H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors
Resident Screening Rentler
Towing
Reconstruction
Dedicated Transportation Services Messina Operative Protection Services TO’ and MO’ Towing
A-Rising Builders AAA Restoration Buffalo Maintenance, Inc. Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking
Tree Service BrightView Tree Care Services Harvest Landscape Enterprises, Inc. Park West Tree Care
Roofing CBCI Construction Green Solar Technologies Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Roofing Southwest Royal Roofing.com (RWS&P, Inc.)
Water Heaters ARK Plumbing California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Water Heaters Only, Inc. Water Heater Man, Inc.
Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Roofing Southwest WICR Waterproofing & Decking
Website Development/Online Advertising Apartment SEO
Utilities & Sub Metering
Windows & Doors
ICF for SoCalGas Multifamily Energy Efficiency Rebates
Milgard Windows & Doors Pinnacle Apartment Supply
Livable Southern California Edison Multi Family Program
Video Commercials NPM Staffing
Support Our Advertisers! Tell them you saw their ad in
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September 2018
PRODUCT & SERVICE COUNCIL’S Service Provider Directory
Contact Index
(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. A-Rising Builders Josh Mason 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 josh@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net A-Tech Consulting Casandra Williams 1748 W. Katella Avenue, Suite 112 Orange, CA 92867 (714) 390-6040 casandraw@atechinc.net — www.atechinc.net
See the Advertisers Index on Page 70 for the location of our ad.
AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com
AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com
Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 70 for the location of our ad.
See the Advertisers Index on Page 70 for the location of our ad.
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 70 for the location of our ad.
Agricultural Pest Control Services BreeAnn Richardson 997 Maine Ave Lakeside, CA 92040 (800) 695-8565 brichardson@agpest.com — www.agpest.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net
PSC Contact Index — continued on page 58
Run Credit Checks via the INTERNET
24/7 and SAVE!
Interested? Call AAOC to set up your one-on-one demonstration TODAY!
(714) 245-9500
Excellence in Property Management “The Right Management Makes the Difference!” Why choose ConsensYs? We provide SUPERIOR customer service: Collect the income at your property in a timely manner Obligations as a professional, licensed management firm will be met Never place our interests above yours Systematic and understandable reporting Enhance your revenues by pursuing ancillary income opportunities No-nonsense approach to the headaches of property management Staff your property with trained, professional on-site personnel Your one-stop, cost effective solution for property management Standard of excellence, integrity and accountability r d fo is a n th al fee o i t n n Me motio nt! pro discou
Call Laurel Dial
CalDRE # 01900052
Bus: 714.772.4400 or toll free 888.909.7488 Cell: 714.393.8003 Corp Lic No 01788395
laureld@consensyspm.com
September 2018
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www.consensyspm.com
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PSC Contact Index — continued from page 57
All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.
ALN Data Laura Reese-Williams 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 sales@alndata.com — www.alndata.com Apartment data and market research.
American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.
Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
Appliance rentals and purchase solutions for properties and residents. See the Advertisers Index on Page 70 for the location of our ad.
apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
#1 nationwide provider of information and advertising services.
Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.
Appliance Warehouse Darcy Wagner 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 darcyw@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.
ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Suite 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com
Apartment Owners, Landlords, Income Property Owners
Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach
Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance
Theresa Simes Agency Premiere Income Property Insurance
714-966-3000
TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512
www.farmers.com/tsimes
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Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com
Barbecue cleaning, repair, maintenance and replacement
Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 3400 W. Segerstrom Ave. Santa Ana, CA 92704 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Beissel Insurance Service, Inc. Priscilla Beissel 13732 Newport Avenue, Suite 4 Tustin, CA 92780 Ph: (714) 838-0601 pbeissel@beissel.com — www.beissel.com
Insurance Agency/Brokerage See the Advertisers Index on Page 70 for the location of our ad.
Benjamin Moore & Co Theresa Miller 3441 Temple Avenue Pomona, CA 91768 (510) 491-1525 teri.miller@benjaminmoore.com — www.benjaminmoore.com Paint Manufacturer & Supplier
Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 223-0610 michael.thagard@berkadia.com — www.berkadia.com BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com
Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.
Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com BrightView Tree Care Services Larry Martony 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Larry.Martony@Brightview.com — www.brightview.com
Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com
See the Advertisers Index on Page 70 for the location of our ad.
Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com
PSC Contact Index — continued on page 60
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PSC Contact Index —
Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com
continued from page 59 Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811
Business Banking, Apartment Loans/Commercial Loans.
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 70 for the location of our ad. Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.
Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl
See the Advertisers Index on Page 70 for the location of our ad.
Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county CloudKeyz Shane Robinson 21900 Burbank Blvd. #3008A Woodland Hills, CA 92660 (626) 390-1937 shaner@cloudkeyz.com — www.cloudkeyz.com Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278
See the Advertisers Index on Page 70 for the location of our ad.
Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com
General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 70 for the location of our ad.
APPRAISALS & VALUATIONS ➢ Real Estate Appraisals (for: asset management, buyers, sellers, lenders, etc.) ➢ Apartments, commercial, retail, office, industrial, residential, land, etc. ➢ All of Southern California ➢ All sizes; large or small complexes ➢ Expert witness, legal proceedings ➢ 25 years of appraisal experience
Lee Walker, MAI
Lee Walker Appraisals Orange, CA 92867
714-744-1074 www.leewalkerappraisals.com
PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating
• Concrete • Petromat Overlays • Block Walls
• Paving Stones • Curb & Gutters • Striping
c&cpaving
ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net
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Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com
See the Advertisers Index on Page 70 for the location of our ad.
Consolidated Smart Systems Domestic Leasing Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 Ph: (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com
We are the leading screening and risk management provider for the multifamily industry.
CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com
Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.
The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450 info@thecountertopfactory.net — www.thecountertopfacory.net See the Advertisers Index on Page 70 for the location of our ad.
Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777 CR@CatherineRobinson.com — www.CatherineRobinson.com
Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.
Critical Environments, Inc. 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 www.criticalenv.com
Landscape maintenance, management, construction and arborcare. See the Advertisers Index on Page 70 for the location of our ad.
CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com
Specializing in residential and commercial evicitons with flat rates and prompt, professional service.
Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com DocuSign allows people to manage documents anytime, anywhere, on any device, securely.
Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Enviro Diagnostics Rick Rainey 3100 Airway Ave, Suite 111 Costa Mesa, CA 92626 (800) 963-8184 rrainey@envirodiagnostics.com — www.envirodiagnostics.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 70 for the location of our ad.
Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com
PSC Contact Index — continued on page 62
Major appliances for apartments.
9350 Narnia Drive Riverside, CA 92503 LIC #975880
Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date. We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 70 for the location of our ad.
Elite Cleaning Services Beth Huber 1905 E. 17th St. #120 Santa Ana, CA 92705 Ph: (714) 541-4848 beth@elitemaid.com — www.elitemaid.com
Inside cleaning & all floor care and window washing
Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com
Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.
Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com
The fastest growing property management software in the industry.
(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com
www.imperialroofmanagement.com September 2018
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PSC Contact Index — continued from page 61 Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com
Provide legal services on all employment related issues and Fair Housing discrimination claims.
For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com Forever Lawn Pacific Coast Denise Karmie 571 I-B Crane Street Lake Elsinore, CA 92532 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc Sales and installation of synthetic turf products.
Genesis Credit Management Josh Guerrero PO Box 25442 Los Angeles, CA 90025 (310) 857-0272 josh@genesiscred.com — www.genesiscred.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com
See the Advertisers Index on Page 70 for the location of our ad.
Green Solar Technologies John Harper 6400 Laurel Canyon Blvd. North Hollywood, CA 91606 Ph: (310) 569-5411 johnh@greensoltech.com — www.greensolartechnologies.com Commercial & residential solar installers
Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.
Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.
Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.
Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett
Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.
HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net Innovative Pest Solutions Jeffrey Stafford PO Box 927 Vista, CA 92085 (760) 758-9747 compliance@birdsolutions.com — www.innovativepestsolutions.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.
Landscape maintenance, Arbor care, irrigation management, landscape design & construction.
Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com
ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com
Independent insurance brokerage representing commercial building owners and operators.
iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com
See the Advertisers Index on Page 70 for the location of our ad.
JRG Electric Co Lily Giron 13610 Imperial Hwy #12 Santa Fe Springs, CA 90670 (562) 926-7271 myservice@jrgelectric.com — www.jrgelectric.com
Family owned business providing service to commercial, industrial & residential.
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maile@knockrentals.com — www.knockrentals.com KRH Management, Inc. Kari Horii 19572 Drybrook Ln Huntington Beach, CA 92646 (310) 745-8004 kari@krhmngmt.com — www.krhmanagementinc.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com Full service property management provider for 16+ units.
LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com
PSC Contact Index — continued on page 64
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NEW Stain Resistant Carpet
1
Vinyl Planks from
1
New Pad $ 15 Includes and Installation
$ 15 (material only)
Strong Durable Plush Carpet
Laminate Flooring from
sq. ft.
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New Pad $ 25 Includes and Installation sq. ft.
sq. ft.
1
$ 15 (material only) sq. ft.
Many Other Selections for Residential and Commercial Carpet at the Same Low Price
40
Years in Orange County! • Carpet • Vinyl • Tile
• Laminate and Wood • Luxury Vinyl Planks and Tiles
An Excellent Service Record with Many Satisfied Customers
(714) 282-0174 731 W. Taft Avenue Orange, California 92865
Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622
September 2018
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PSC Contact Index — continued from page 62
Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074 www.leewalkerappraisals.com
See the Advertisers Index on Page 70 for the location of our ad.
Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com
Custom & standard cabinets for all areas. No job too small!
Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 Ph: (877) 789-6027 comesave@livable.com — www.livable.com Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com
Boutique style property management.
Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.
McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330
See the Advertisers Index on Page 70 for the location of our ad.
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 70 for the location of our ad.
Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Suite 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com
Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors
Millennial Property Maintenance Ines Mejia 221 W. Santa Fe Avenue Placentia, CA 92870 (714) 528-8550 millennialpm@outlook.com.com
See the Advertisers Index on Page 70 for the location of our ad.
LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com
Luther Burbank Savings John Fisher 20 Pacifica, Suite 600, Irvine, CA 92618 (949) 428-8057 jfisher@lbsavings.com — www.lutherburbanksavings.com M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com
Full apartment renovation and maintenance services
National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com
See the Advertisers Index on Page 70 for the location of our ad.
NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.
NorthMarq Capital Joe Giordani 500 Newport Center Drive, Suite 650 Newport Beach, CA 92660 (949) 717-5206 jgiordani@northmarq.com — www.northmarq.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete
Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.
Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!! 64
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Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com
Rainbow International of Orange County Maria Herrera 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 mariahocrainbowoc@outlook.com — www.rainbowintl.com/orangecounty Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657 sales@renoirstaffing.com — www.renoirstaffing.com
RentDynamics Alex Buchanan 595 S Riverwoods Parkway Logan, UT 84321 (866) 567-3557 alex@rentdynamics.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com
For 30 years, we have provided qualified employees to the property management industry.
PSC Contact Index — continued on page 66
Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).
Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com
Full Service Real Estate. See the Advertisers Index on Page 70 for the location of our ad.
Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 70 for the location of our ad.
R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 70 for the location of our ad.
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PSC Contact Index — continued from page 65
RentPath Dayna Gardner 22365 El Toro Rd., Suite 171 Lake Forest, CA 92630 (949) 943-5177 dgardner@rentpath.com Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape John Severns 20795 Canada Rd. Lake Forest, CA 92630 Ph: (949) 768-0599 jseverns@richardcohenlandscape.com — www.richardcohenlandscape.com Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com
Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com
Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com
So Cal Builders Rachelle Liberty 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583 rachelle@socalblds.com — www.socalblds.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com
Roofing and waterproofing services.
Parking lot maintenance.
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.
S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com
See the Advertisers Index on Page 70 for the location of our ad.
Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance.
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Provide visible security patrol for multifamily housing.
Real estate brokerage and property management. See the Advertisers Index on Page 70 for the location of our ad.
Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351 sarah@atkinsonagency.com Providing insurance and financial services.
Steadfast Management Company, Inc. Justin Maranto 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 justin.maranto@steadfastco.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com
Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com
40 Years of Property Management Experience in Orange County.
SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 70 for the location of our ad.
The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com
See the Advertisers Index on Page 70 for the location of our ad.
The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com
Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 70 for the location of our ad.
The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com We provide apartment property management in Southern California.
The Package Solver — Luxer One Mikel Persky 5665 Power Inn Rd #140 Sacramento, CA 95824 (949) 394-8176 mikel@thepackagesolver.com — www.thepackagesolver.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com
Turnaround Solutions, LLC Taso Martinez 134 Lomita Street El Segundo, CA 90245 (310) 374-9400 taso@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.
Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000 jbennett@west-ext.com — westernexterminator.com
Residential and commercial pest control and termite control since 1921.
Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com
Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Suite 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com Urban Surfaces Nicole Sims 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 nicole@urbansurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com
See the Advertisers Index on Page 70 for the location of our ad.
Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.
Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com
Water Heater/boiler service and installation.
Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com
Water heater repair and replacement including residential, tankless, and commercial.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com
Defense of Landlord/Tenant, Premises Liability and Employment Matters.
West One Property Services Nishan Joshi 3160 E. La Palma Ave, Suite D Anaheim, CA 92806 (714) 575-1189 njoshi@gowestone.com.com
September 2018
www.aaoc.com
Apartment News
67
ADVERTISERS’ INDEX
Category
EVICTIONS
PAINT SALES & SERVICE
Block & Associates......................Inside Back Cover
Rash Yambo Decking & Stairs...............................24
Brennan Law Firm.......................................................43
See page 70 for alphabetical listings
AIR CONDITIONING & HEATING
COIN-OPERATED LAUNDRY EQUIPMENT
JM Air Conditioning & Heating............................12
ACE Commerical Laundry Equipment, Inc......24
APPLIANCES—REPAIRS, PARTS, RENTALS
Lin-Ed’s Appliance Service & Repair...................67 ORCO Apartment Suppy.........................................49
National Service...........................................................51 WASH Multifamily Laundry Systems..................17
Duringer Law Group, PLC.......Inside Front Cover FENCING & GATES
S M Painting Corp.......................................................67 Sondance Painting.....................................................32 PEST CONTROL
Access Exterminator Service..................................21
Alertt Access Gate Controls....................................12
Clearvue Technologies.............................................39
Buffalo Maintenance, Inc.........................................18
Lloyd Pest Control......................................................71
FLOORING, REPAIRS, TILE
PLUMBING, CONTRACTORS SUPPLIES
Brent Collins Construction......................................30
Aarow Drain & Plumbing..........................................6 California Rooter & Plumbing................................29
COLLECTIONS
Buffalo Maintenance, Inc.........................................18
Block & Associates......................Inside Back Cover
Carpet Crafts.................................................................63
APPRAISALS/VALUATIONS
Duringer Law Group, PLC.......Inside Front Cover
V & S Carpet and Flooring Services....................69
Lee Walker Appraisals...............................................60
CONCRETE MAINTENANCE & REPAIR
GATED ENTRIES
PROPERTY MANAGEMENT
C & C Paving Company, Inc....................................60
Alertt Access Gate Controls....................................12
Consensys......................................................................57
CONSTRUCTION
HANDYMAN
JLE Property Management Inc.............................33
Brent Collins Construction......................................30
South Coast Construction & Repair....................10
Buffalo Maintenance, Inc.........................................18
HEATING & AIR CONDITIONING
R&B Wholesale Distributors, Inc. .......Back Cover RSSA Home Improvement......................................23
ASPHALT SALES & SERVICE
C & C Paving Company, Inc....................................60 ATTORNEYS
Block & Associates......................Inside Back Cover Brennan Law Firm.......................................................43 Duringer Law Group, PLC.......Inside Front Cover
JM Air Conditioning & Heating............................12
COUNTERTOPS
The Judge Law Firm..................................................20
The Countertop Factory...........................................32
BATHROOM RENOVATIONS
DECK COATINGS, MAGNESITE REPAIRS,
South Coast Construction & Repair....................10 BATHTUB REFINISHING
Bath Crafters..................................................................18 BBQ & GRILL SERVICES
AEI Corporation...........................................................37 BLINDS
Apex Window Decor.................................................14
WATERPROOFING
Buffalo Maintenance, Inc.........................................18 Rash Yambo Decking & Stairs...............................24 DECKING
All Proof Decks.............................................................54
PORCELAIN REFINISHING
Bath Crafters..................................................................18
ProActive Realty Investments Inc........................14 Roberts Management & Investments.................4 South Coast Real Estate & Property Mgmt......34 RAIN GUTTERS
INSURANCE
Argos Home Systems..................................................6
Beissel Insurance.........................................................22
Out of the Gutter .......................................................65
Farmers Insurance —
REAL ESTATE INVESTMENTS
Theresa Simes Agency.............................................58
Brent Collins Construction......................................30
ORCO Apartment Suppy.........................................49
KITCHEN RENOVATIONS
CBRE................................................................... Insert, 13 Hom Sotheby’s International Realty — The Stanfield Group...................................................50
RSSA Home Improvement......................................23
ProActive Realty Investments Inc........................14
South Coast Construction & Repair....................10
South Coast Real Estate & Property Mgmt......34
LEAK DETECTION
SVN/Vanguard Investment Properties..............16
California Rooter & Plumbing................................29
SVN/Vanguard Investment Properties— Webster.....................................................................59
DOORS, WINDOWS
LENDING
Brent Collins Construction......................................30
California Replacement Windows.........................9
American First Credit Union...................................70
W. R. Gorman................................................................46
RSSA Home Improvement......................................23
RSSA Home Improvement......................................23
Bona Fide Mortgage..................................................24
ROOFING
DRAINS
Chase Multifamily Lending.......................................2
Dale’s Roofing...............................................................55
Aarow Drain & Plumbing..........................................6
Umpqua Bank...............................................................11
Guardian Roofs.............................................................36
California Rooter & Plumbing................................29
MAIL BOXES
CABINETS/REFINISHING
South Coast Construction & Repair....................10 The Cabinet Depot.....................................................30 CARPENTRY
Brent Collins Construction......................................30 Buffalo Maintenance, Inc.........................................18
DRAPERIES/BLINDS/WINDOW COVERINGS
Apex Window Decor.................................................14
CARPETS
Carpet Crafts.................................................................63
R&B Wholesale Distributors, Inc. .......Back Cover
ORCO Apartment Suppy.........................................49
DRYWALL
R&B Wholesale Distributors, Inc. .......Back Cover V & S Carpet and Flooring Services....................69 CARPET CLEANING
Brent Collins Construction......................................30 ELECTRICAL
ORCO Apartment Suppy.........................................49 R&B Wholesale Distributors, Inc. .......Back Cover
The Bridge Group.......................................................26
Imperial Roof Management...................................61 McCarthy Roofing.......................................................47 McCormack Roofing..................................................27 Royal Roofing................................................................15
MAINTENANCE, REPAIRS, PRODUCTS
SECURITY SERVICES
Brent Collins Construction......................................30
Alertt Access Gate Controls....................................12
Buffalo Maintenance, Inc.........................................18
UTILITY BILLING
R&B Wholesale Distributors, Inc. .......Back Cover
Livable..............................................................................35
MOLD REMEDIATION
WATER HEATERS
California Rooter & Plumbing................................29
Buffalo Maintenance, Inc.........................................18
American Environmental Specialists..................58
ENVIRONMENTAL SERVICES
ORNAMENTAL IRON
Able Services.................................................................45
A-Tech Consulting, Inc. ............................................51
Alertt Access Gate Controls....................................12
California Replacement Windows.........................9
V & S Carpet and Flooring Services....................69
American Environmental Specialists..................58
Brent Collins Construction......................................30
RSSA Home Improvement......................................23
V & S Carpet and Flooring Services....................69 CLEANING SERVICES
68
Apartment News
www.aaoc.com
September 2018
ORCO Apartment Suppy.........................................49 WINDOWS
V&S Carpet and Flooring Services Serving Southern California since 1990 We specialize in property management companies, homeowners, realtors and commercial property owners.
Carpet Installation Visit us online:
www.vsflooring.com
Flooring Installation • Carpet
• Vinyl Plank
• Laminate
• Sheet Vinyl
• VCT and Tile
• Hardwood Refinish
17208 Roseton Ave. Artesia, CA 90701 17208 Roseton Ave. Artesia, CA 90701
September 2018
www.aaoc.com
Apartment News
69
ADVERTISERS’ INDEX
Alphabetical
See page 68 for category listings
A-Tech Consulting, Inc. ...............................................51
Carpet Crafts....................................................................63
Out of the Gutter ..........................................................65
Aarow Drain & Plumbing.............................................6
CBRE...................................................................... Insert, 13
ProActive Realty Investments Inc...........................14
Able Services....................................................................45
Chase Multifamily Lending..........................................2
Rash Yambo Decking & Stairs..................................24
Access Exterminator Service.....................................21
Clearvue Technologies................................................39
R&B Wholesale Distributors, Inc. ..........Back Cover
ACE Commerical Laundry Equipment, Inc.........24
Consensys.........................................................................57
Roberts Management & Investments....................4
AEI Corporation..............................................................37
Dale’s Roofing..................................................................55
Royal Roofing...................................................................15
Alertt Access Gate Controls.......................................12
Duringer Law Group, PLC..........Inside Front Cover
RSSA Home Improvement.........................................23
All Proof Decks................................................................54
Farmers Insurance — Theresa Simes Agency..........................................58
S M Painting Corp..........................................................67
American Environmental Specialists.....................58 American First Credit Union......................................70 Apex Window Decor....................................................14 Argos Home Systems.....................................................6 Bath Crafters.....................................................................18 Beissel Insurance............................................................22
Guardian Roofs................................................................36 Hom Sotheby’s International Realty — The Stanfield Group................................................50 Imperial Roof Management......................................61 JLE Property Management Inc................................33 JM Air Conditioning & Heating...............................12
Sondance Painting........................................................32 South Coast Construction & Repair.......................10 South Coast Real Estate & Property Mgmt.........34 SVN/Vanguard Investment Properties.................16 SVN/Vanguard Investment Properties— Webster........................................................................59
Block & Associates.........................Inside Back Cover
Lee Walker Appraisals..................................................60
The Bridge Group..........................................................26
Bona Fide Mortgage.....................................................24
Lin-Ed’s Appliance Service & Repair......................67
The Cabinet Depot........................................................30
Brennan Law Firm..........................................................43
Livable.................................................................................35
The Countertop Factory..............................................32
Brent Collins Construction.........................................30
Lloyd Pest Control.........................................................71
The Judge Law Firm.....................................................20
Buffalo Maintenance, Inc............................................18
McCarthy Roofing..........................................................47
Umpqua Bank..................................................................11
C & C Paving Company, Inc.......................................60
McCormack Roofing.....................................................27
V & S Carpet and Flooring Services.......................69
California Replacement Windows............................9
National Service..............................................................51
W. R. Gorman...................................................................46
California Rooter & Plumbing...................................29
ORCO Apartment Suppy............................................49
WASH Multifamily Laundry Systems.....................17
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Apartment News
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Mobile 858.201.0443 ttimmons@amerfirst.org
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September 2018
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September 2018
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Apartment News
71
RENTAL HOUSING RETROSPECT
The Athenian — Timeless Beauty
B
uilt in 1964, the Athenian stood tall with majestic pillars, earning it the Apartment of the Month Award in July 1965 from the Apartment Association of Orange County. Today, it is as beautiful as it was back then, earning it the Timeless Beauty “title” in our books. Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com
72
Apartment News
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September 2018
Tenant Eviction Unlawful Detainer
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