Apartment News The Resources You Want — The Representation You Need — Since 1961
Call Your State Legislators, Before It’s Too Late! Urge them to
Vote NO on AB 1482! Details on Page 38
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VOL. LIX
• September 2019
AMENDED IN SENATE JULY 11, 2019 AMENDED IN SENATE JUNE 28, 2019 AMENDED IN ASSEMBLY MAY 20, 2019 AMENDED IN ASSEMBLY APRIL 22, 2019 AMENDED IN ASSEMBLY MARCH 28, 2019 california legislature—2019–20 regular session
ASSEMBLY BILL
No. 1482
Introduced by Assembly Member Chiu (Principal coauthors: Assembly Members Bonta, Grayson, and Wicks) (Coauthors: Assembly Members Bloom, Carrillo, McCarty, and Ting) February 22, 2019
An act to add and repeal Sections 1946.2, 1947.12, and 1947.13 of the Civil Code, relating to tenancy. legislative counsel’s digest
AB 1482, as amended, Chiu. Tenancy: rent caps. Existing law specifies that a hiring of residential real property, for a term not specified by the parties, is deemed to be renewed at the end of the term implied by law unless one of the parties gives written notice to the other of that party’s intention to terminate. Existing law requires an owner of a residential dwelling to give notice at least 60 days prior to the proposed date of termination, or at least 30 days prior to the proposed date of termination if any tenant or resident has resided in the dwelling for less than one year, as specified. Existing law requires any 94
In this issue Work Life Balance..................................................................................... 22 2020 Vision: Does the Investment Outlook for Apartments in Orange County Remain Crystal Clear?............................................... 28 Why Should You Care If Your Tenants Carry Renter’s Insurance?................ 34 Call Your State Legislators, Before It’s Too Late!......................................... 38 AAOC Concludes its Summer Apartment Maintenance & Repair Series..... 42 Knowing Your Property. It’s More than Just the Obvious.......................... 46
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Apartment News The Resources You Want — The Representation You Need — Since 1961
aaoc.com
•
VOL. LIX
•
September 2019
Contents AAOC Education & Events
Departments
5 General Membership Meeting
4 President’s Message — California Housing Continues Heading in Wrong Direction
22 Multifamily Mingle
6 Executive Director’s Message — A Time to Lead in the Fight to End Homelessness
32 Angels Game & Tailgate 37 AAOC 2020 Multifamily Forecast
8 Sacramento Report — Playing Zone Defense
40 INSPIRE Property Management Luncheon
Features
10 Orange County Legislative Watch — When Government Gets Involved…Watch Out
22 Work Life Balance By Elaine Simpson
12 Legal Corner
24 Compounding: The Potential Power of Time By Jason Sherr
16 Dear Maintenance Men
28 2020 Vision: Does the Investment Outlook for Apartments in Orange County Remain Crystal Clear?
20 Conserve to Preserve — Sun Setting on Some Solar Incentives
By Nicholas Dunlap
48 The Benefits of AAOC Membership
34 Why Should You Care If Your Tenants Carry Renter’s Insurance? By Theresa Simes
49 Welcome New Members 50 PSC Corner — Yardi Systems, Inc. / Fast Water Heater
38 Call Your State Legislators, Before It’s Too Late! 42 AAOC Concludes its Summer Apartment Maintenance & Repair Series By Frank Alvarez 46 Knowing Your Property. It’s More than Just the Obvious. By Timothy Gorman
51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect — Adventure Awaits!
Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2019 by Orange County Multi-Housing Service Corporation. All rights reserved.
Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.
September 2019
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September 2019
Apartment News The Resources You Want — The Representation You Need — Since 1961
Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.
MISSION STATEMENT
To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.
BOARD OF DIRECTORS Officers
President John Tomlinson First Vice President Alan Dauger n Second Vice President Rick Roshan n Vice President Legislative Council Nicholas Dunlap n Treasurer Nick Lieberman n Secretary Frank Alvarez n Sergeant at Arms Stephen C. Duringer, Esq. n Immediate Past President Nicholas Dunlap n n
Directors n n n n
Julia Araiza Vicki Binford Randy Combs Laurel Dial
n n n
Marie Kaplan Craig Kirkpatrick Nathan Poth
Directors Emeriti n n n n n
Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman
n n n n
Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos
CALENDAR OF EVENTS SEPTEMBER 2 - Labor Day Monday, Office Closed 5 - Certified Rental Housing Provider — Week 1 Thursday, 8:30 am–12:30 pm, AAOC Offices 10 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 12 - Certified Rental Housing Provider — Week 2 Thursday, 8:30 am–12:30 pm, AAOC Offices 17 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge (See Page 5) 19 - Certified Rental Housing Provider — Week 3 Thursday, 8:30 am–12:30 pm, AAOC Offices 19 - Multifamily Mingle Thursday, 5:30–8:00 pm, Aqua Lounge, Fashion Island Hotel (See Page 22) 26 - Certified Rental Housing Provider — Week 4 Thursday, 8:30 am–12:30 pm, AAOC Offices 28 - Angels Game & Tailgate Saturday, 3:00 pm, Angel Stadium of Anaheim (See Page 32)
OCTOBER 3 - Certified Rental Housing Provider — Week 5 Thursday, 8:30 am–12:30 pm, AAOC Offices 8 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 10 - Certified Rental Housing Provider — Week 6 Thursday, 8:30 am–12:30 pm, AAOC Offices 15 - General Membership Meeting Tuesday, 7:00–9:00 pm, Great Wolf Lodge 17 - Certified Rental Housing Provider — Week 7 Thursday, 8:30 am–12:30 pm, AAOC Offices 23 - INSPIRE Property Management Luncheon Wednesday, 11:30 am–1:30 pm, Great Wolf Lodge 24 - Certified Rental Housing Provider — Week 8 Thursday, 8:30 am–12:30 pm, AAOC Offices 30 - Multifamily Housing Forecasting Event Wednesday, 7:30–9:30 am, The Pacific Club (See Page 37) 31 - Certified Rental Housing Provider — Week 9 Thursday, 8:30 am–12:30 pm, AAOC Offices
NOVEMBER 6 - Workplace Harassment Training Wednesday, 9:00–11:00 am, AAOC Offices (See Page 19) 7 - Certified Rental Housing Provider Week 10 Thursday, 8:30 am–12:30 pm, AAOC Offices 12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices 14 - Certified Rental Housing Provider Week 11 Thursday, 8:30 am–12:30 pm, AAOC Offices 14 - Multi-Family Mingle Thursday, 5:30–8:00 pm, Aqua Lounge, Fashion Island Hotel 28 - Thanksgiving Thursday, Office Closed 29 - Thanksgiving Holiday Friday, Office Closed
September 2019
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Apartment News
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PRESIDENT’S MESSAGE B y J ohn T omlinson
California Housing Continues Heading in Wrong Direction
I
hope this message finds you enjoying the last few days of summer. This year, our family celebrated our yearly vacation on our cattle ranch in Northern Idaho. A note of personal pride: my son and daughter, twin 13-year old’s, learned to drive equipment on this trip, discovering the hard work ranching requires. As many regions forecast a slowdown approaching the next election cycle, construction in the Idaho Panhandle is booming. The amount of timber trucks heading to the lumber mills was staggering and lends credibility to the belief that lumber is the leading indicator of the health of the region’s construction economy. I witnessed fantastic growth in Idaho, yet upon my return to California, I observed a marked slow-down in housing construction in both the multifamily and single-family residential sectors. This can be attributed to several factors. First of all, local opposition to projects continues to dampen builders’ spirits at the municipal and county lev-
els. Over-regulation by the state only further erodes investors’ and builders’ spirits. I believe nothing could be worse for the housing market and the state, which incidentally should be fueled by record low interest rates. I often wonder what legislators are thinking when they propose legislation to make their own required housing mandates difficult, if not impossible to achieve. Every person I know is concerned about the plight of homelessness and I say our local, county and state officials should let our industry do what it does best: provide high quality and safe housing for our residents. After all, as I mentioned in a previous article, we represent the largest small business component of our state’s economy. I often worry what tools the Federal Reserve will have at its disposal to fight a recession when the economy moves toward its next downward cycle. I’d like to turn to the efforts that your membership dollars and your participation support. The AAOC continues to fight alongside other local
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September 2019
associations that are members of the California Rental Housing Association (CalRHA), to oppose AB 1482 Tenancy: Rent Caps (Chiu.) As of this writing, the bill is in Senate Appropriations Committee and is scheduled to be heard on August 19. AB 1482, in its current form, reads. “The bill would, until January 1, 2023, prohibit an owner of residential real property from increasing the rental rate for the property more than once annually, and prohibit an owner from increasing the rental rate in an amount that is greater than 7% plus the percentage change in the percentage change in the cost of living, as defined, or 10%, whichever is lower…” Personally, I cannot think of any price controls that work to the benefit of all parties involved. I found myself pondering a metaphor to cattle ranching. Specifically, the effects of torrential rains that recently affected the planting of corn in the Midwest. Corn prices will undoubtedly rise and I will have to look for ways to compensate for the increased feed prices, either by ordering and storing feed now or by looking for substituting grains for finishing the herd. However, you will not see me demanding price caps on corn, as I realize this cap would affect hard-working farmers and their families. This same rationale is how I feel about rent control and price caps. I am a fourth-generation rental housing provider and a second-generation cattle rancher, and I want the best for this county, my family and for yours!
General Membership Meeting Tuesday, September 17, 2019 • 7–9 p.m.
How California’s New Laws will Affect You and Your Business and
AAOC Takes a Bold Step Forward to Help End Homelessness Sponsored by:
2019 Legislative Update
The Great Wolf Lodge 12681 Harbor Blvd. Garden Grove, CA 92840
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Join us on September 17, as a distinguished panel of state and local elected officials provides updates on rent control, just cause evictions, and other policy issues affecting the rental-housing industry. Find out about the legislation that has already become law this year, what is sitting on the governor’s desk awaiting action, and what to expect when the State Legislature reconvenes in 2020.
United to End Homelessness
AAOC will also formally announce its partnership with Orange County United Way to address the county’s homelessness crisis through the Welcome Home OC program. Find out about the program and the uniquely important role that Orange County rental property owners and operators play.
Honoring our CRHP Graduates
Finally, AAOC will recognize and honor the Spring 2019 graduates of its Certified Rental Housing Provider manager training course.
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
www.AAOC.com
September 2019
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Apartment News
5
EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector
A Time to Lead in the Fight to End Homelessness
E
arlier this summer, the Apartment Association of Orange County (AAOC) took a significant step forward in its commitment to helping end homelessness in Orange County. After more than a year of collaboration, AAOC formalized a partnership with United to End Homelessness, a community-wide initiative empowered by Orange County United Way, and is poised to begin helping scale-up implementation of the Welcome Home OC homeless housing and wrap-around supportive services program. AAOC will focus its efforts primarily on raising awareness of the Welcome Home OC Program within Orange County’s multi-family housing industry and growing the United to End Homelessness network of rental property owners and operators who want to play a pivotal role in ending homelessness in our own backyard. How can these owners and operators
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do that? By making critically needed apartment units available for rent to formerly homeless individuals and families, who qualify for special, federal housing vouchers set aside for Welcome Home OC program participants and have case managers providing wrap around support services. There are currently about 6,860 homeless individuals in Orange County — including 311 U.S. Veterans. Many of these individuals, including 80 veterans, have qualified for housing vouchers but cannot find a place to live. There simply are not enough rental units in Orange County where the housing vouchers are accepted for payment. This is where AAOC comes into play and where its members can make a difference. AAOC has been working with Orange County United Way, the Orange County Housing Authority and other community partners, since February 2018, to develop and fine tune the Welcome Home OC program. The goal of the program is to help qualified homeless individuals get into apartments and provide them with wrap-around supportive services provided by nonprofit entities, the county and other government entities. It has been designed to appeal to apartment owners and operators by providing them with meaningful incentives to make units available to the program. Some of the incentives include program participation signing bonuses, payment of unit holding fees, double security deposits, vacancy fees, and more.
www.aaoc.com
September 2019
The Apartment Association of Orange County and Orange County United Way will officially roll out the “Welcome Home OC” program at the AAOC General Membership Meeting on Tuesday, September 17, 2019 at Great Wolf Lodge. This will be an opportunity for members to learn more about the program and how it works, hear from rental property owners and operators who have already stepped up as program participants, have questions answered, and begin determining if they too are ready to make some of their units available for this cause. AAOC will also recognize and thank its members who have already joined the Welcome Home OC Network and made units available, as well the members of the AAOC’s Homelessness Task Force, which was formed over the summer to provide input and assistance in the development of the association’s member education programming about the initiative and its myriad of benefits. For the rental-housing industry, and specifically for the members of the Apartment Association of Orange County, we have an important opportunity before us to step up and meaningfully impact the fight to end homelessness in Orange County. It’s a time for our industry to lead on one of the most important issues facing us today. Please join us at the general membership meeting on September 17 and find out how easily each of us can change the life trajectory of a community member in need.
September 2019
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Apartment News
7
SACRAMENTO REPORT B y R on K ingston
Playing Zone Defense “What does government have to do with (housing), you ask? Everything. Government is coach, referee, cheerleader, and fan in the game of housing.” — Alex Avery
I
n July, the New York Times published a column parroting the words of YIMBY (Yes In My Backyard) supporters and claiming that multi-family zoning was imperative to address the housing crisis. The column referenced a lack of affordable housing and noted that many cities and states are shifting away from the concept of everyone deserving a “home with a yard.” What the column fails to critique is how this alleged “housing crisis” was created. Curbed, a very leftist online website at least acknowledged part of the problem is rising material and unsustainable labor costs. Since 2004, construction costs have risen over 24% to build a new home. In San Francisco, for example, the cost of labor is 25.6% higher than the mean for the top 30 largest cities in America. The lack of housing to drive down costs is likely accurate, but it’s not due to single-family zoning. The problem is the numerous level of regulations and local government barriers that unions and other groups utilize to stall the process and drive up the costs. Let’s talk about San Bruno, California and the latest example of positive housing being rejected for no legitimate reason. Over the course of several years, the developer followed every guideline and request made by the City Council to seek approval for his 425-unit property; including, space for restaurants, shopping and affordable homes. After spending over $3-million on plans, studies, and red-tape, he was soundly rejected. His story is not unique.
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But it highlights the problems with the current state of housing affairs in California. When someone can meet every rule, guideline, and request and still get rejected…well, it’s no wonder the state has a housing problem. Legislation like Senate Bill 50 (Weiner, San Francisco) and SB 529 (Glazer, Bay Area) claim to resolve this issue by allowing multi-family zoning in places where transit and low-incomes families reside. What these laws fail to acknowledge is the unique benefit from owning a single-family property. Studies after studies have demonstrated owning a home can greatly increase one’s socioeconomic status. This is not the rich getting richer. It’s families at the lower end of the financial spectrum being able to own property and utilize that property to increase their financial wherewithal. Let’s be clear, for some rental owners, the bill can be seen as a potential windfall. Properties that have the land space for more units could greatly benefit from being able to add capacity. How this will be done in a world where costs and regulations will continue to exist has yet to be discussed. Furthermore, the counter to this argument is the realization that these units will likely be placed in areas where single-family property owners are going to see their property values go down. That in turn will mean they could easily be put underwater on their investment. And, for rental property owners that could mean a huge change in their ability to secure loans or refinance.
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September 2019
The main thing to realize during this debate is that the Legislators are once again trying to shift the blame onto someone else. They have the authority to modify regulations, ease the development requirements, and streamline red-tape rules to make the process less costly. We both know that’s not going to happen. Instead, the state will continue try to find solutions that blame property owners, rental managers, and anyone else that is just trying to secure a future for their families. This is why we must stay vigilant and keep banging the proverbial drum. Copyright© 2019 CalStrategic Copyright© 2019 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500
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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs
When Government Gets Involved…Watch Out. ‘Those who fail to learn from history are condemned to repeat it.’ — Winston Churchill
O
ur Sacramento politicians have declared a statewide “housing affordability crisis” and many cities in California are considering “temporary” and “emergency” rent control measures. In Orange County, the city councils of Anaheim and Fullerton have discussed emergency rent control measures for mobile home parks. Last year, the multi-family housing industry successfully defeated Proposition 10, a statewide ballot initiative to repeal Costa-Hawkins. This year, we are fighting statewide “rent cap” (or emergency anti-rent gouging) legislation and a petition is presently being circulated throughout the state to put rent control back on the ballot for the 2020 election. Petition circulators have been recently seen in many Orange County areas, trying to collect signatures. We must always be leery when elected officials claim to need temporary “emergency powers” to solve a crisis. In the January 1972 edition of
Orange County Apartment House News, known today as your Apartment News magazine, our good friend and CPA, Clem Morin, gave advice to rental property owners in his article “Rent Freeze Guidelines from the IRS.” In 1972, the nation was under an “emergency rent freeze” implemented under President Nixon’s “Wage and Price Control” program, which he had imposed nationwide the previous August. Nixon was attempting to stifle a sharp rise in inflation caused by the late ‘60s “guns and butter” policies of Lyndon Johnson’s Vietnam War budget, compounded with his “Great Society” welfare program. Clem’s 1972 article urged our AAOC members to delay any immediate action on residential rent increases until after the “Price Commission” had accepted recommendations from the “Rent Advisory Board.” A horrifying bureaucratic prospect for every rental property owner in the nation. The freeze was initially popular with the public but lost popularity after 1973, as the
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negative impact of the Wage and Price Control policies became apparent. At the time, Nobel Prize-winning economist Milton Friedman correctly predicted that the price freeze would end, “in utter failure and the emergence into the open of the suppressed inflation.” This is exactly what happened. Economists of the era, Daniel Yergin and Joseph Stanislaw, explained in The Commanding Heights: The Battle for the World Economy, it was obvious that price controls didn’t work, as “Ranchers stopped shipping their cattle to the market, farmers drowned their chickens, and consumers emptied the shelves of supermarkets.” The subsequent rise in inflation, gas shortages and astronomical interest rates of the 1970s continued until Ronald Reagan became president and eliminated the remaining price controls. When our politicians invoke “emergency powers,” they will tend to abuse them in situations that were never envisioned when the powers were originally granted. “Temporary” rent control laws have a habit of becoming permanent. The big lesson is that the power of politicians over the economy should be limited.
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LEGAL CORNER B y S tephen C. D uringer , E sq .
Questions & Answers I heard that the time periods for calculation of a three-day notice to pay or quit is about to change, is that true?
Correct, not only the Notice to Pay or Quit but the Notice to Perform or Quit as well. Effective September 1, 2019, calculation of the days to perform will exclude Saturday, Sunday and other judicial holidays. After September 1, a Three-Day Notice served on Monday, will expire on Thursday, same as it is now, every day is counted. However, a
Three-Day Notice served on a Friday, will expire on the following Wednesday; Saturday and Sunday are not counted. This new law, AB 2343, applies to both residential and commercial tenancies. Additionally, the time period for responding to an unlawful detainer civil court action is extended so that Saturday, Sunday and other judicial holidays are not counted when calculating the due date for a responsive pleading. The result of this change is a delay in the eviction process.
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My neighbor is driving me nuts. We have a fence that straddles our shared property line. Been time to repair it for years now, looks pretty bad, however I can’t get him to agree on sharing the cost to repair it. What do I do?
California enacted the Good Neighbor Fence Act back in 2013 to address issues like this. It creates a rebuttable presumption that adjoining landowners share equally in the cost of maintenance of boundaries and monuments between them. It also provides a procedure to follow to guide the parties toward resolution of the dispute. You must provide your neighbor thirty-days’ notice of your intent to incur costs to maintain the fence, and that there is a presumption of equal responsibility for the costs of construction. The notice should describe i) the nature of the problem, ii) the proposed solution, iii) the estimated costs, iv) the proposed costs sharing approach, v) the proposed timeline. The neighbor may agree or disagree. If he disagrees,
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he must bring an action to determine if any adjustments are warranted. The court will consider: i) whether or not the financial burden is disproportionate, ii) whether the cost of the fence exceeds the value realized, iii) and whether the financial burden causes an undue financial hardship to the party. The court can adjust the financial responsibilities accordingly. I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge! How do I handle this?
Yes, it’s a good practice to post your rental criteria in a conspicuous place. The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental prop-
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3:23 PM
Legal Q&A — continued from 13 erty or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply. I am a very conscientious landlord. I want to ensure that my rentals are well maintained and that any maintenance issues are addressed immediately. Every year, I send a notice to my residents informing them that I will inspect each unit. I have been doing this for years without any problems. This month I received a letter from one of my tenants telling me that I had no right to enter his apartment to look around, that he would not let me in. What do I do? Can I force my way in to do the inspection?
Your policy of doing annual inspections is admirable and is practiced by
responsible landlords throughout California. Most tenants welcome a responsible landlord’s actions in ensuring that all is well, and voluntarily cooperate in providing access upon the landlord’s reasonable request. It is clearly in the best interest of all to ensure that any maintenance issues are promptly addressed, and that a spirit of communication and co-operation exists between a landlord and his residents. Trouble is, your resident is right. There is no specific provision in California law requiring a resident to allow the landlord access to merely “inspect” the premises. California law states that a landlord can enter a rental unit only for certain reasons. Those reasons are in an emergency, when the tenant has moved out or abandoned the premises, to make necessary or agreed repairs, decorations, alterations, or other improvements, to show the unit to prospective purchasers, tenants, or lenders, to provide entry to contractors or worker who are to perform work on the unit, or to conduct a
pre move out inspection at the end of the tenancy, pursuant to court order, or to inspect the smoke detector or inspect the installation of a waterbed. Conspicuously absent from this body of law is the unfettered right of a landlord to just inspect for the pure sake of just making sure everything is all right. You cannot force your tenant to allow access for the purpose of inspection. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.Duringer Law.com for more information.
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DEAR MAINTENANCE MEN
B y J erry L’E cuyer & F rank A lvarez
Dear Maintenance Men:
I just received a code enforcement violation letter for some problems that I was not aware of at my building. I typically keep my property in good order, but a few maintenance items may have slipped by. The violation letter has me very upset, as the problems mentioned are minor. How do I make this all go away? What do I do first? Bill
Dear Bill:
It is always a bit upsetting to have someone else tell you what to do with your property. The first thing to understand about a code violation letter is that it is not a personal attack. Look at the violation letter as an opportunity. The city is giving you a heads up to potential problems at your building. There may be a drug or gang issue that you were not aware of, or landscaping issues, or even deferred maintenance issues. Essentially, it is a wakeup call to
pay closer attention to your building & neighborhood. The first thing to do when you get a code enforcement violation letter is to call the city and speak to the code enforcement department. Make the call with an open mind and calmly get the facts. The purpose of the call is to let the code enforcement department know you are aware of the situation and that you are cooperative and willing to resolve the issue. Keeping the lines of communication open with the city is essential to solving your current issue. Should you need more time to compete the corrections, contact the officer in charge of your case and ask for an extension. The violation will not go away if you ignore it! Take before and after pictures of the repairs or issues. Upon correction of the violations, call the code enforcement department and let them know the work is complete. The faster they sign off on the violation letter, the better.
Dear Maintenance Men:
I am updating my resident move-in letter about the proper usage of the appliances in the unit and I have a question about coffee grounds. I have always heard it is bad to put coffee grounds down the garbage disposal unit, but don’t know why? The grounds are finely ground and should pass through the disposal with no problem. Can you enlighten me? Lenny
Dear Lenny:
The problem with coffee grounds is most people just dump the contents of the coffee machine into the drain and don’t use enough water to wash it away. What happens with the coffee grounds, especially with back-to-back drains, is that the coffee grounds tend to pile up in the pipe as it goes through the wall. Over time, it will pack the pipe completely. The garbage disposal does not have trouble with the grounds themselves; it’s what happens after they leave the disposal. Again, if the coffee grounds are fed slowly into the disposal with plenty of water running, the grounds will disperse and not compact in the drain line. Unfortunately, we find most residents are not really patient enough and they just dump the grounds and go.
Dear Maintenance Men:
I have given my residents information on how to prepare a personal emergency preparedness kit for their families. My question for you is: Does my Maintenance Men — continued on page 18
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Maintenance Men — continued from 16 apartment or commercial building need an emergency preparedness kit? And if so, what should be in it? Diana
Dear Diana:
A quick list of what should be in your family disaster preparedness kit: Flashlight with batteries; canned goods; a gallon of water per person; a knife; medications and blankets at minimum. Now, this works o.k. for a family, but
may not be appropriate for an apartment building. The residents may very well shelter in place during a disaster and be fine. What may be in danger is your property! Start with a bit of preventive disaster maintenance. 1. Locate the main water shut-off valve and any minor shut-off valves. Make sure the valves are in working order. If they are gate valves, it might be time to upgrade them to ball valves. Old gate valves are notorious for
breaking valve stems at the moment you need them to work. 2. Locate and clearly mark the main electrical panel. 3. Locate and mark the main sewer clean-out. Run a mainline snake or hydro jet at least once a year. (A Friday evening main back-up is a disaster.) 4. Locate and mark the main gas or fuel oil shut-off valve. 5. Write down and post this information in a public area of your apartment building, including emergency phone numbers and how to get hold of management. Alternatively, post this information on the inside of a kitchen cabinet door in each rental unit. We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email your questions to: DearMaintenanceMen@gmail.com If you need maintenance work or consultation for your building or project, please contact Buffalo Maintenance, Inc. at 714 956-8371. We are available throughout Southern California. Frank Alvarez is a licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for over 20 years. He is also a lecturer and educational instructor. Frank also serves as co-chair of the Education Committee and co-chair of the Product Service Counsel of the Apartment Association of Orange County. He can be reached at (714) 9568371 or Frankie@BuffaloMaintenance.com. For more information, visit www.BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker. He is a director emeritus and past president of the Apartment Association of Orange County, and past chair of the association’s Education Committee. Jerry has been involved with apartments, as a professional, since 1988.
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WORKPLACE HARASSMENT
Are Your Employees Up to Date on Training? Senate Bill 1343 requires that all CA employers with 5 or more employees to provide sexual harassment prevention training to both supervisory and non-supervisory employees by January 1, 2020. Join us for our Workplace Harassment Training to learn about: n
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Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com
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Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on November 6, 2019
Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:
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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505
As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.
September 2019
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Conserve to Preserve Sun Setting on Some Solar Incentives
I
n 2015, Congress approved an extension of the Investment Tax Credit, adding an extra five years to previously approved federal solar tax incentives. However, that extension is about to start phasing out—barring a late-game legislative change. Through 2019, owners who install individual or commercial systems can deduct 30 percent of the cost from their federal taxes—with no cap. That deduction is set to step down beginning in 2020, though several federal legislators have advanced plans to either extend the ITC a few more years or even make it permanent. The “Sunshine Forever Act” introduced this past spring by Representative Charlie Crist of Florida would extend the ITC until 2029. It is currently under consideration by the Committee on Ways and Means. Plus, Senator Chuck Schumer of New York, the Democratic leader in the Senate, told President Trump in a letter at the end of 2018 that any infrastructure package in 2019 must include “permanent tax incentives for domestic production of clean electricity and storage, energy efficient homes and commercial buildings, electric vehicles, and modernizing the electric grid.” In practical terms, this could mean the indefinite extension of the ITC. If those extension pushes fail to gain traction, in 2020 the rebate drops to 26 percent and in 2021 it drops to 22 percent. In 2022, it drops to 10 percent and even that deduction will only be allowed for commercial systems. Property owners considering adding a solar system would be wise to do so
20
Apartment News
before this incentive is gone. The claim can come as soon as construction of the system is complete, not, as in previous legislation, when it is fully operational. Even though the extension is seemingly on the way out, U.S. Representative Mike Doyle of Pennsylvania recently introduced a bill to add energy storage installations to the ITC. Currently, energy storage solutions are only accepted if they are paired with a photovoltaic system. The new bill would also include storage systems powered by the grid, renewable energy or a combination of the two.
California’s Solar Incentives
Energy storage was at the forefront in Sacramento in 2018, when an extension to the Self Generation Incentive Program passed on the last day of the legislative session. SB 700 extends the existing energy storage incentive program to 2026 and adds $800 million to its coffers. The state also has a tax incentive for solar power storage and creation. Like the federal version, it has an upcoming expiration date. Section 73 of the California Revenue and Taxation Code allows a property tax exclusion for certain types of solar energy systems installed between January 1, 1999, and December 31, 2024. In 2011, the bill was clarified to include systems installed through sale-leaseback arrangements. Leased systems are not eligible under the federal program. According to the tax code, qualifying solar energy systems “are thermally isolated from living space or any other area where the energy is used, to provide
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BY EMILY LANDES, CONTENT DIRECTOR, LIVABLE
for the collection, storage, or distribution of solar energy.” Photovoltaic systems, solar water heating systems and solar thermal electric systems are included, but not solar pool-heating and solar hot-tub-heating systems. Solar creation and storage devices, power conditioning equipment, transfer equipment, and parts all qualify for a tax deduction at 100 percent of the value. Pipes and ducts that are used to carry both solar energy and energy derived from other sources only qualify for the exemption up to 75 percent of the full cash value. Contact the county assessor’s office for further information.
Additional Local Incentives
In addition to federal and state incentives, local utilities also offer additional programs that vary depending on the municipality. Southern California Edison, for example, only offers solar incentives for low-income customers and affordable housing providers. But certain Orange County cities offer other savings programs that are open to all. For example, in Irvine there are no permit and plan check fees for the installation of solar panels and solar hot water heating systems. Check with your local energy supplier to get up-to-date incentives in your area. About the Author: Emily Landes is the content director for Livable, a Bay Area-based smart utility billing service dedicated to helping property owners recover utility costs and increase the value of their investments through conservation. For more information, check out livable.com.
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Work Life Balance BY ELAINE SIMPSON
C
ommunity management teams are in a unique position. It’s not your usual nine to five job and many community managers live on the same sites they are in charge of. Frequent phones buzzing, emails coming in, and employees with this question or that can begin to take its toll on even the most seasoned team leader. What you don’t want to experience is burnout. Following are a few tips for managing a work life balance in property management: Get your priorities in check. Analyzing and organizing your priorities can help save yourself a great deal of time and stress. Lay out all of the
community related tasks you must complete by the end of the day. Put them in order from most important to least important by comparison. It is important to remember that not everything on the list must be completed within a twenty-four hour period. There are always some issues that can wait another day. If emergency calls from residents come in during this time, consider them the same way. A broken plumbing pipe is a “right now” problem, while a stopped up drain could be a “tomorrow” problem if there aren’t enough hours in the day. Be quick after work hours. If you
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September 2019
receive an email or phone call that you must take after your designated work hours, try to make it as quick as possible. A short answer or a concise solution is all that is needed, and unless it is an emergency situation, a more thorough explanation can come tomorrow. Put trust in your team. Your team is in place to work together and if you trust the talent you have chosen, you should trust them to take care of what needs to be taken care of when you are done for the day. Not only will this allow you to manage your own work life balance, but it will work to empower your team and show them that you place
your trust in their talents and skills. Make plans to “do your own thing”. If you allow “off ” time to remain free time, you are more likely to revert back to work. Schedule activities and make plans with family and friends, in the beginning at least, so you won’t be tempted to work. Later develop time just for yourself. This will keep you accountable for your off time and make you less likely to buckle and try to handle community issues while you are supposed to be relaxing. We know how difficult it can be to manage a healthy work life balance for community management teams. To learn more about finding that balance and maintaining it, contact us today.
With over 30 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income.
Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a member of the National Speakers Associations, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager a Certified Assisted Housing Manager and John Maxwell Certified Coach, Trainer and Speaker. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.
The Bridge Multifamily Team
About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.
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Compounding: The Potential Power of Time
W
hy is time of the essence? The sooner you begin saving — even small amounts — the better your chance of reaching your retirement goals. Consider the following example that shows how much waiting to invest can cost. Put time on your side. Let’s assume hypothetical Investor A invested $1,000 per year for 10 years, beginning at age 30 and reinvested his returns (interest, dividends, capital gains) back into his
BY JASON SHERR, SENIOR VICE PRESIDENTINVESTMENTS, WELLS FARGO ADVISORS
account. Investor B invested the same amount per year, earned an identical rate of return, and reinvested her returns; however, she waited until age 45 to start with the strategy and continued with it for twice as long (20 years). Even though Investor A saved less money — half as much as Investor B — Investor A had more money at the time of retirement, all because of starting earlier. What’s the secret? The extra years of compounding are what boosted
Investor A’s bottom line. Investor B will now have to save considerably more if she wants to catch up. This is the potential cost of waiting. It doesn’t matter what age you are — you’ll have more time on your side if you start saving for retirement today. What can you do next? A few simple steps can help you along the road to retirement savings: Compounding — continued on page 26
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additional tax-advantaged savings opportunity, or if you don’t have access to an employer plan. If you’re self-employed, consider establishing a Simplified Employee Pension (SEP), SIMPLE IRA, or other plan with similar tax advantages.
Compounding — continued from 24 • Talk with your financial advisor about how much you should be saving for retirement. • Use a savings calculator to see compounding in action and how little changes to your spending can have a big impact on how much you can save for retirement. • Commit to increasing your ongoing contributions to your 401(k), at least to the maximum of your employer’s match (if any), or IRA. • Avoid taking loans from your 401(k) if possible to keep focused upon your long-term needs. • If you change jobs, understand your retirement distribution options and the full cost of cashing out. • Consider opening an IRA if you’re already maxing out your employersponsored plan contributions for an
Bottom line, it’s never too early — or too late — to start saving for retirement. Use retirement calculators to get an idea about how much you should save, and ask your financial advisor about tax-advantaged accounts. About the Author: Our firm does not provide tax or legal advice. This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice President- Investments. He can be reached at Jason.Sherr@wfadvisors.com.
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2020 Vision: Does the Investment Outlook for Apartments in Orange County Remain Crystal Clear?
BY NICHOLAS DUNLAP
I
n spite of the hostile legislative climate in the State of California, Orange County remains among the strongest performing markets for multi-family residential investments in the United States. Rising rents and declining interest rates have helped take asset values to record heights. But 2020 is an election year and in addition to the presidential election, there are likely to be two controversial California ballot initiatives for investors to fret over: The “Split Roll” Property Tax and “Prop 10: Version 2.0.” These initiatives will be among the issues discussed at the Apartment
Association of Orange County’s (AAOC) 2020 Multi-Family Forecast on Wednesday, October 30, 2019, from 7:30 – 9:30 a.m., at The Pacific Club in Newport Beach. AAOC has again assembled some of Orange County’s most active investors to share their thoughts on a range of multi-family industry topics and trends that are of particular interest today. From institutional investors to high net worth investor partners, AAOC’s MultiFamily Forecast will offer something for everyone. Attendees will have an opportunity to hear from multi-family real estate
experts Marshall Boyd, Co-President & Chief Investment Officer of Interstate Equities, Jerry Fink, Co-Founder and Chief Operating Officer of Bascom Group, Jeremy Fitzl, Vice President of L’Abri Management, Paul Julian, Vice President of Advanced Real Estate Services, and John Williams, President and Chief Investment Officer of Avanath Capital Management. Registration for AAOC’s 2020 MultiFamily Forecast is now open. Tickets, which include breakfast and materials, are available at www.aaoc.com or by calling (714) 245-9500. You won’t want to miss this exclusive industry event!
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• Roller Shades • Shutters • Vinyl Mini Blinds
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vs Create lasting memories with your AAOC family.
Angels Game & Tailgate!
WHEN: Saturday, September 28, 2019 WHERE: Angel Stadium of Anaheim GAME TIME: 6:07 p.m. TAIL GATE: Join us under the Big “A” at 3:00 p.m. (must RSVP for this event, for us to get an accurate food count). COST: $30 per person. Includes game ticket, pre-game tailgate with a Mexican feast and post-game fireworks spectacular. TICKETS: Place your order by calling: 714-245-9500 or visiting: www.aaoc.com by Friday, September 13. Tickets are non-refundable and must be picked up at the AAOC office. You don’t want to miss this event! Tickets will go quickly—don’t be left out!! Grand Slam Sponsor
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Why Should You Care If Your Tenants Carry Renter’s Insurance?
I
n the event of a fire, your apartment building policy will exclude any property owned by your tenants. Your building will get rebuilt by your insurance company, but your tenants will have lost everything they own and chances are they will turn to you with the false belief that since they were living in your building, you will be able to provide coverage for their property. It is a heart wrenching conversation to have with tenants who are many times living paycheck to paycheck, to tell them that there is nothing your policy can do for them. A far better scenario, should a fire occur, would be to remind them that they took out that renter’s insurance policy you required and now they have somewhere to turn for the money to replace their lost and damaged property, and to provide temporary housing. When I was a new agent, I had a client who called me to report that there had been a fire in his four plex, one of the tenant’s children had found a lighter
BY THERESA SIMES
and decided to experiment with it. He had our best policy and I immediately assured him we would have an adjuster out there right away. I was confident that he would be well taken care of by our claims team. However, his next question has stuck with me over 30 years later, “what about the family who lived in that unit, they lost everything, and they have no place to sleep tonight”. He could not believe we did not have something on our policy to help his long-time tenants who he knew were living paycheck to paycheck and did not have the luxury of an emergency fund for times like this. I met him and the adjuster at the building early the next morning. The family was there, they had come to try and sift through the rubble and find anything worth salvaging. The fire department was there doing their investigative work, so the family was sitting outside on the front lawn. Mom, Dad and two small children. As I introduced myself and saw that devastated
look in their eyes, I completely understood my client’s heartbreak that there would be no coverage to replace their belongings. I know for a fact that he gave them some money out of his own pocket to help them get relocated. From that point on I have made it my mission to inform my apartment building owners that they should require their tenants to carry renter’s insurance. Not only will it make the building owner a hero in times of unexpected disaster such as this, it has many other advantages to the building owner as well. Why should you require tenants to carry renter’s insurance? 1. In the event of a fire when they turn to you for guidance, you can remind them of that policy that they took out as a condition of your lease agreement. They will have replacement coverage for their destroyed/ damaged property and money to Renter’s Insurance — continued on page 36
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liability cost and defense. How does this help you — this promotes a peaceful resolution between your tenants and helps to avoid you becoming involved in neighbor disputes.
Renter’s Insurance — continued from 34 get a place to live temporarily, with additional funds for meals, pet boarding, etc. These coverages are standard on the property portion of most renter’s insurance policies. How does this help you — your tenants will thank you for being caring so much to insist they have insurance! 2. If your tenants have their vehicle broken into, or their home broken into, and they lose expensive personal items, the renter’s insurance will provide them with the funds to replace these items so they will not have to replace them out of pocket. How does this help you — they will not be able to use this loss as an excuse as to why they can’t make their rent this month! 3. If your tenant takes his dog for a walk and she bites the neighbor, the renter’s insurance policy will provide coverage for the tenant’s
4. If your tenants have guests over and they are injured on the property, having the tenants file the claim under their own insurance may mean that you do not have to become involved. How does this help you — hopefully you will not have the tenants or their guests making a claim against your policy! Many tenants are unaware of what a renter’s policy can do for them. They also are usually surprised to find out that such a policy can cost as little as $150 a year. On top of that, many companies will provide a “bundling” discount off the auto insurance and sometimes that discount pays for all of most of the renter’s insurance premium! Many landlords are unaware of the
peace of mind a required renter’s policy can provide them. Some things to remember: 1. Make renters insurance a mandatory requirement included in your lease agreement. 2. Ask to be named as additional insured or additional interest on the renter’s policy so you will be informed if it should go out of force. About the Author: Theresa “Terri” Simes grew up in Orange County and is a graduate of UC Irvine. She has been a Farmers Insurance Agency Owner for 36 years and a member of the Apartment Association of Orange County for 11 years. She is also a member of the prestigious President’s Council which represents the top 1% of Farmers Insurance Agents nationwide. Just this year, she relocated her office to a larger space to accommodate her growing agency and staff. She is licensed to write insurance in California and Arizona. Theresa is married with four grown children and two adorable grandsons.
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APARTMENT ASSOCIATION OF ORANGE COUNTY 2020 MULTIFAMILY FORECAST Join us as we discuss the trends and fundamentals shaping the year ahead: • Interest rates and returns in today’s market
WEDNESDAY
October 30, 2019
• Renovations to move the needle
7:30 am—Networking
• Navigating California’s climate of regulatory and legislative turbulence
8:00 to 9:30 am— Breakfast & Program
• Buying, selling or yelling in 2020
PACIFIC CLUB
To purchase tables and tickets
4110 MacArthur Blvd. Newport Beach, CA 92660
Visit www.AAOC.com or call (714) 245-9500 AAOC MEMBERS — $125 per individual or $1,000 per table of 10
(Breakfast will be served)
NON-MEMBERS — $200 per person or $1,750 per table of 10
Panelists:
Marshall Boyd
Co-President/CIO Interstate Equities
Jerry Fink
Co-Founder and Chief Operating Officer Bascom Group
Jeremy Fitzl
Vice President L’abri Management
Paul Julian
Vice President Advanced Real Estate Services
John Williams
President and Chief Investment Officer Avanath Capital
Sponsored by:
September 2019
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Call Your State Legislators, Before It’s Too Late!
A
B 1482 (Chiu), the statewide Rent Control bill, is currently in the State Senate Appropriations Committee, as of this writing. The bill is expected to reach the Senate Floor for a vote by the end of August, then the Assembly Floor for a vote during the first week of September. Below is the contact information for each State Senator and Assemblymember from Orange County.
Please contact the legislators who represent where you live and where you own or operate rental property, as soon as you receive this issue of Apartment News. Let them know that you oppose AB 1482 (Chiu) — The Statewide Rent Control Bill and Ask Them to Vote No! For updates and more information, contact AAOC Vice President of Government Affairs Bill Christiansen at (714) 245-9500 or billc@aaoc.com.
State Assembly Assemblymember Sharon Quirk-Silva: (916) 319-2060 (Anaheim, Buena Park, Cypress, Fullerton, La Palma, Stanton) Assemblymember Tyler Diep: (916) 319-2072 (Fountain Valley, Garden Grove, Huntington Beach, Los Alamitos, Midway City, Rossmoor, Santa Ana, Seal Beach, Westminster)
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Assemblymember Philip Chen: (916) 319-2055 (Diamond Bar, Industry, Rowland Heights, Walnut, West Covina, Brea, La Habra, Placentia, Yorba Linda, Chino Hills) Assemblymember Tom Daly: (916) 319-2069 (Santa Ana, Anaheim, Garden Grove, Orange) Assemblymember Steven Choi: (916) 319-2068 (Anaheim, Irvine, Lake Forest, Orange, Tustin, North Tustin, Villa Park)
Senator Tom Umberg: (916) 651-4034 (Anaheim, Costa Mesa, Fountain Valley, Huntington Beach, Garden Grove, Long Beach, Los Alamitos, Midway City, Orange, Santa Ana, Seal Beach, Westminster) Senator Pat Bates: (916) 651-4036 (Rancho Santa Margarita, Mission Viejo, Laguna Hills, Laguna Niguel, Aliso Viejo, Dana Point, San Juan
Capistrano, San Clemente, Oceanside, Vista, Carlsbad, Encinitas) Senator John Moorlach: (916) 651-4037 (Anaheim, Corona Del Mar, Costa Mesa, El Toro, Foothill Ranch, Huntington Beach, Irvine, Laguna Beach, Laguna Woods, Lake Forest, Newport Beach, Orange, Tustin, Villa Park)
Assemblymember Bill Brough: (916) 319-2073 (Aliso Viejo, Coto de Caza, Dana Point, Ladera Ranch, Laguna Hills, Laguna Niguel, Las Flores, Mission Viejo, Rancho Santa Margarita, San Clemente, San Juan Capistrano) Assemblymember Cottie Petrie-Norris: (916) 319-2074 (Costa Mesa, Huntington Beach, Irvine, Laguna Beach, Laguna Woods, Newport Beach)
State Senate Senator Ling Ling Chang: (916) 651-4029 (La Habra, Brea, Yorba Linda, Fullerton, Placentia, Cypress, Stanton)
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Become an EQ Sales Pro Did you know you can use your Emotional Intelligence to boost your leasing and sales? Most things in life involve a sales process of one form or another, but people make buying decisions for their own reasons – not yours! When you learn to understand stakeholders and risks, you can use your self-awareness for sales success and increase your win probability. Attend AAOC’s INSPIRE Property Management Luncheon and learn how to be a high performer with Sales EQ. By understanding how buyers make decisions, you can follow their patterns to gain commitment and engagement. You will experience the four levels of sales intelligence, discover how to effectively use the power of empathy, and learn to ask the questions that matter most. And… don’t miss the update on Lila, who we discussed last year! Date:
Valerie Sargent President Yvette Poole & Associates
Special Guest Emcee:
Wednesday, October 23, 2019
Time: 11:30am...............................Registration & Networking 12:00–1:30pm..................Lunch & Program Location: Great Wolf Lodge 12681 Harbor Blvd., Garden Grove, 92840 Park on third level for convenient access. Free validated parking. Cost: Member...............................$45/$65 after October 1 PSC Member.....................$55/$75 after October 1 Non-Member....................$65/$85 after October 1 *All registrations close October 18. No refunds or cancellations, less than 72 hours before the event.
Register TODAY! (714) 245-9500 www.AAOC.com 40
Featuring:
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AAOC Concludes its Summer Apartment Maintenance & Repair Series
T
he Apartment Association of Orange County (AAOC) recently concluded its Apartment Maintenance & Repair Series, which provides novice and seasoned multifamily housing professionals with practical knowledge and hands-on training to help them better operate and maintain their rental properties. From basic repairs and maintenance to a rehab of a single unit or complete building, the teams from Buffalo Maintenance and KD Electric helped the students figure out where to begin, what to do, and how to do it right. The four-week series was comprised of a different training module each week: general maintenance; plumbing;
decking; electrical maintenance, and repair. The students learned not only the nuts and bolts of each trade but also the proper terminologies and how to speak the language of maintenance. This is very important as apartment owners, managers and maintenance staff often interact with multiple trade vendors each day. Understanding the language of maintenance empowers them to make better informed decisions regarding the scope and cost of the work to be done. Week one focused on general maintenance, with instruction and hands-on repairs of drywall, texture, windows, doors, tile, vinyl and more. The Buffalo Maintenance team covered the basics
Left to Right: Ken White (KD Electric), David Cordero (AAOC), Frank Alvarez (Buffalo Maintenance), and Derrick Laughlin (KD Electric) are all smiles after another successful Apartment Maintenance & Repair Series.
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BY FRANK ALVAREZ
of proper inspections: inspect, identify and document; what maintenance technicians should know; routine maintenance vs. emergency maintenance; and basic framing and stucco repairs. Plumbing was the focus of the second week of class, with the Buffalo Maintenance team providing hands on training and demonstrations of routine residential plumbing repairs. They also provided tips for averting potential problems before they happen; discussed the tools and “tricks of the trade� to save time and money; covered the steps to repairing a problem drain (hydro jet vs. cabling/snaking) and the basics of copper pipe and PEX repairs, including tub and shower wall installation. Students spent their third week learning about decking, with the Buffalo Maintenance team providing instruction and hands-on demonstrations for repairing damaged decks and installing new ones, as well going over the differences between water resistant and waterproof systems. The fourth and final week of the series focused on electrical, with the team at KD Electric providing hands-on instruction and demonstrations of installations and repairs; covering the basics of wiring switches and outlets, protecting life and safety, and troubleshooting to save money; and discussing what maintenance technicians can do and what they should not do. Additionally, the students learned about preparing their properties for Section 8 electrical certification and
the basics of grounding their apartment buildings and why it is important. AAOC wishes to thank Buffalo Maintenance and KD Electric for serving as instructors and sponsoring this year’s Apartment Maintenance & Repair Series. We look forward to offering the course again in 2020 and encourage our members to let us know if there are specific maintenance and repair topics that you would be interested in learning more about. Please contact Sandy Gimpelson at sandyg@ aaoc.com or (714) 245-9500 and share your thoughts and ideas. Left to Right: Abel Villegas (Buffalo Maintenance) and Peter Hwang (Shilpark Paint) provide the students with some valuable maintenance tips.
The 2019 graduates of AAOC’s Apartment Maintenance & Repair Series proudly display their certificates of completion.
September 2019
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* https://www.therealestatecrowdfundingreview.com/1031-crowdfunding-review-and-ranking Property photos are for display use only and may not be affiliated with 1031 Crowdfunding. This material does not constitute an offer to sell or a solicitation of an offer to buy any security. An offer can only be made by a prospectus that contains more complete information on risks, management fees and other expenses. A copy of a prospectus must be made available to you in connection with any offering and should read carefully prior to investing. There are material risks associated with investing in real estate, Delaware Statutory Trust (DST) and 1031 Exchange properties. These include, but are not limited to, tenant vacancies; declining market values; potential loss of entire investment principal; that past performance is not a guarantee of future results; that potential cash flow, potential returns, and potential appreciation are not guaranteed in any way; adverse tax consequences and that real estate is typically an illiquid investment. IRC Section 1031, IRC Section 1033, and IRC Section 721 are complex tax codes; therefore, you should consult your tax and legal professional for details regarding your situation. 1031 Crowdfunding.com is an investment platform owned by 1031 Crowdfunding, LLC. 1031 Crowdfunding is not a registered broker-dealer. Securities are offered through Capulent, LLC, a registered broker-dealer and member FINRA / SIPC (CRD# 155155). Certain principals of 1031 Crowdfunding are affiliated with Capulent, LLC and when offering investment services such offers are made in their capacities as registered representatives of Capulent, LLC.
September 2019
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Knowing Your Property. It’s More than Just the Obvious.
M
ost rental property owners are hands-on operators. Even those who hire professional property managers believe that they keep a close eye on the condition of their properties. But is this actually true? As we have seen in the popular “Febreze” commercials, we all tend to be nose-blind in one form or another. What we think is fine, may in actuality not be! This is a subject my father and I addressed in his book, Cash In on the Myths of Real Estate. While the myth above might seem to state the obvious, it is easy to fall into the if it’s not broke, don’t fix it trap. Taking this approach can create
serious legal and financial ramifications in the long run. First of all, by not reinvesting into improvements, you are taking a risk. As your property becomes less attractive, your quality of residents deteriorates. Sometimes this process leads to a downward spiral for the entire neighborhood. Also, there is the tendency to ignore the eventuality of major repairs. Reserve funds are not something that just condominium associations need to be concerned about. You, as the owner of an investment property, should be saving for such items as re-roofing, repainting the exteriors and trim, resealing and/or resurfacing parking areas, and replacing air conditioning units.
BY TIMOTHY GORMAN REAL ESTATE BROKER/ TEAM LEADER/ ENTREPRENEUR
The longer that you hold a property, the greater is the likelihood of having to make some or all of the above repairs. A roof only lasts 15 or so years. Air conditioners, especially those using Freon, are probably due for replacement. One great method of getting an update is to walk your property with your insurance agent at least once a year. Agents who specialize in insuring multifamily properties can be an invaluable resource. They know what is covered and what isn’t as well as how age impacts that coverage. And, if you are using a property management company, require them to inspect every unit at least once a year and ask for a by-unit report. They should be
6-1 You know the condition of your property. Popular Belief: Hands-on owners are the ones who know the condition of their properties. Bill’s Truth: Residents and time have a way of changing things. Because this type of deterioration usually happens gradually, what is in your mind that you are seeing and the reality are often very different. Have someone conduct an independent evaluation of your property. Listen impartially and make changes as needed. Along with keeping up with normal wear and tear and the aging process, you also need to continue to meet the standards expected by prospective residents. If your property is not competitive in terms of the look, interior finishes, and amenities that prospects in your market are seeking, then you are probably going to have to adjust your rents. The more aware you are of what types of features command what types of premiums, the more accurately you can position your own rents and evaluate what the return would be from making improvements. By staying slightly ahead of the competition in terms of the property amenities as well as the features and finishes that your apartments offer, you also can ensure that your property remains a market leader that continues to attract prospective residents and commands top rents. Cash In: Frequent property inspections and competitive market reviews equate to more money in your pocket!
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looking for any deferred maintenance items, working smoke alarms and any need for potential upgrades such as new countertops, refinished cabinets and perhaps, even, different bathroom vanities or light fixtures. If you don’t have a property management company, the buck stops with you. Find the right resources to conduct an annual inspection. If you don’t have someone, call your local real estate agent and ask for some advice. Maintaining value is not just a matter of what’s happening with prices in your local real estate market, it starts with you and the condition of your property. About the Author: Tim Gorman is a commercial real estate broker with the WR Gorman Team at Keller Williams Commercial, a division of WR Gorman & Associates, Inc. With a focus on wealth building through real estate, the Brea-based brokerage became, in 2018, the exclusive commercial agents for Keller Williams Irvine as well as, soon after, with agent representation in Keller Williams offices in Yorba Linda and Anaheim Hills.
Are you looking for a particular product or service? We can help! Visit our Buyer’s Guide beginning on page 51 for the resources you need!
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September 2019
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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels
– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News
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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! New PSC Members
Blair Borne Properties Philip Brooks Properties CHYLLC Nancy Cook Properties David and Joan Dekoker Properties G. Opittek Properties Greg Bassirpou Properties James Delk Properties
Entrata 4205 Chapel Ridge Road Lehi UT 84043 (801) 735-6988
Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton CA 92837 (657) 217-6557
Multi Team Services 1501 E. Orangethorpe Ave #120 Fullerton CA 92831 (714) 727-6348
Zumper 49 Geary St. San Francisco CA 94108 714) 262-4213
Jason Reese Properties Ken Zieg Properties Kim Donahue Properties Lewis Fine Homes Lloyd Nagel Properties Olga Fox Yardley Properties R & B Properties Riverside Partners, LP dba Sorano Christopher Russell Properties
B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com
BTUC
Apartment Owners, Landlords, Income Property Owners
Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach
Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance
Theresa Simes Agency Premiere Income Property Insurance
714-966-3000
TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512
www.farmers.com/tsimes
September 2019
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Featuring
Product & Service Council Members
Yardi Systems, Inc. The property management industry boasts more than 281,000 businesses employing 844,000 professionals in the United States. Pretty incredible, right? Yardi started developing property management software 37 years ago, and has been an industry innovator and leader ever since. Our solutions streamline processes like rent collection, maintenance services and accounting. We can also improve energy management, asset performance, advanced marketing and more for companies with more complex needs. The right property management software makes work life easier. But sometimes the options available can seem overwhelming. Here’s a breakdown some of Yardi’s most popular software. Yardi Breeze: Not everyone needs complex property management software. If you’re managing a smaller, straightforward portfolio, Breeze is the refreshingly simple software for you. You can go paperless and conduct virtually all your business online. Property marketing, accounting and maintenance tracking become a cinch, all at a price that fits your budget. Yardi Voyager: This is our most comprehensive property management software. Voyager is a versatile and customizable property management and accounting platform that serves as the foundation for Yardi products that assist every aspect of your business including marketing, leasing, energy management, procurement and investment management. It supports a wide range of portfolio types. The RENTCafé Suite: This suite for sophisticated multifamily marketing will fulfill all your marketing, leasing and resident service needs. From website and SEO services to CRM and call center options, it has everything you need to attract prospects, capture leads, execute leases and retain residents. This is just a snapshot of what Yardi can do for you. We are an award-winning cloud services provider, meaning that your data is safe with us. And, you can grow from Breeze into Voyager as your company’s needs expand over time. Check us out at YardiBreeze.com or Yardi.com to dig deeper or get in touch.
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Fast Water Heater has been providing water heater replacements, repair, and warranty service for 30 years. Our Property Management Division is designed to meet your specific needs. We understand you must coordinate tenants, owners, on-site personnel, various contractors, etc. — our goal is to make your life easier. After working with Property Managers for over 15-years, we have learned: • You have enough to worry about and need 1-call resolution • The average water damage claim from a leaky water heater is $12,00–$15,000 • Many plumbers do not provide same-day, emergency service. You need 24/7 service! • Most plumbers do not provide warranty service support, post-installation. We do!
What FAST Water Heater Can Do for You: • In most cases, we provide Same-Day service and are available 24/7 for emergencies. • We provide service on weekends at no extra charge, Sunday is just a day for us. • We install a high-quality product: Contractor-Grade tanks not available to the general public, which are self-cleaning and have better construction. Because of that quality, we can also offer extended warranties up to 15-years and provide warranty support for the units we install. • We offer a dedicated Account Manager, as well as the option to bill for work performed. • We offer a Managed Services option to monitor the life of your existing water heaters, helping make smart proactive maintenance decisions. Dedicated Service Team — Our team ONLY works with partners that manage multiple properties. We understand the importance of communication and ensuring that everyone is on the same page. This team is familiar with the predominate software platforms used in the industry, such as Appfolio, Yardi and Property Meld. “When your HOT turns to COLD, you’d better think Fast!” We would love to help you with your water heater needs. Help is simply a call or email away: (866) 554-2448 FastPM@fastwaterheater.com
September 2019
PRODUCT & SERVICE COUNCIL’S
Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions
Asphalt Sales & Service
Cabinets/Refinishing
Kastle Systems Parakeet
M & M Contracting, Inc. Rose Paving LLC
Accounting Services
Attorneys
HMWC, CPAs & Business Advisors
Law Offices of Sam Chandra, APC D’Egidio Shah & Townsend Duringer Law Group, PLC Fisher & Phillips Newmeyer & Dillion, LLP Protective Law Corporation ReassureRent David S. Schonfeld, A Professional Law Corp. The Judge Law Firm Wesierski & Zurek, LLP
Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen Pinnacle Apartment Supply South Coast Construction & Repair The Door & Window Company
Accounting Software Entrata HENRI Yardi Systems Inc.
Answering Service Anyone Home Entrata
Antimicrobial Services BioSweepOC
Apartment Market Research Data ALN Data Apartment SEO CBRE – OC Multifamily Cushman & Wakefield Yardi Systems Inc.
Apartment Rental Publications & Services apartments.com For Rent Media Solutions RentPath Zillow Group Rentals
Apartment/Student Housing CallTek, Inc. Kairos Investment Management Company LaundryUp RokitNow
Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. American Appliance Rentals Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery Industrial Laundry Repair L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Carpentry Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.
Carpet Sales & Service
Awnings
Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. V & S Carpet and Flooring
Can-Do Windows & Doors
Bath Restoration or Renovations
Carpet Cleaning
Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction Pinnacle Apartment Supply South Coast Construction & Repair Symmons
V & S Carpet and Flooring
Cleaning Service V & S Carpet and Flooring
Coin-Operated Laundry Equipment
Boiler Systems Bluefrog Plumbing + Drain of Orange County DCM Services, Inc Evolution Building Efficiency ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.
Buying Group PAS Purchasing Solutions Xpera Group
ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp. National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems
Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law
Commercial Gas Grills AEI Corporation
Commercial Patio Heaters AEI Corporation
PSC Service Provider Directory — continued on page 52
September 2019
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PSC Service Provider Directory continued from page 51 Communications TouchPoint
Concrete Maintenance & Repair Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Precision Concrete Cutting Rose Paving LLC
Drain Cleaning
Financial Planning
Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing
HMWC, CPAs & Business Advisors
Draperies/Blinds/Window Coverings Apex Window DĂŠcor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Construction AAA Restoration Baldwin Construction Buildian Construction Services, Inc. FSI Construction Harvest Landscape Enterprises, Inc. Ingersoll Rand Interstate Restoration KD Electric Company McCormack Roofing Weatherproofing & Construction OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC
Duct Cleaning Multi Team Services
Electrical
Black Bird Fire Protection, Inc.
Fire & Flood Restoration BioSweepOC BluSky Restoration Contractors, LLC Coastal Risk Management Commercial Restoration Company Emergency Services Restoration, Inc. Interstate Restoration PRC Restoration Restoration Management Company Service First Restoration Inc.
KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Fitness Equipment
Electric Vehicle Products
Flooring
American Appliance Rentals
Interior Logic Group Property Services Urban Surfaces V & S Carpet and Flooring
Energy Management Yardi Systems Inc.
Environmental Consulting & Training
Consulting
Fire Safety
Flood Relief Specialists H & S Wealth Management/Centaurus Financial Investment Capital Real Estate NEXT LEVEL Property Solutions, LLC Xpera Group
American Environmental Specialists, Inc. Coastal Risk Management Energx Controls Inc. Mesa Artificial Turf/Garage Doors
Countertops 
Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC Pacific Environnemental & Abatement Solutions, Inc.
Environmental Services
Opti-Fit Fitness Solutions Promaxima Strength & Conditioning
Furniture Rental AFR Furniture Rental
Garage Doors Mesa Artificial Turf/Garage Doors
General Contractor
Deck Coatings, Magnesite Repairs, Waterproofing
Protective Law Corporation
Alan Smith Pools Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking
Evictions
Baldwin Construction BluSky Restoration Contractors, LLC Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc.
ReassureRent
Handyman
Fencing & Gates
Buffalo Maintenance, Inc.
The Cabinet Depot, Inc. California Bath Restoration Eurostone MTD Kitchen
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Estate Planning
D & D Technologies Gate Hardware
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September 2019
Heating & Air Conditioning
Mailboxes
Plumbing, Contractors & Supplies
Coast Plumbing, Heating & Air Expressions Home Gallery Ingersoll Rand L and D Appliance Corp. R&B Wholesale Distributors, Inc. Spicer Mechanical
Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.
Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Symmons Total Rooter & Plumbing
Insurance Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency NFP Property & Casualty PHD Insurance Brokers, Inc. ReassureRent Rey Insurance Services, Inc.
Interior Design Straight Designs
Internet Services Apartment SEO apartments.com Zillow Group Rentals
Kitchen Renovations Baldwin Construction The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Pinnacle Apartment Supply Symmons
Landscapes/Hardscapes Harvest Landscape Enterprises, Inc. Richard Cohen Landscape
Lead Removal Pacific Environnemental & Abatement Solutions, Inc.
Lending Institutions Banc of California CBRE – OC Multifamily Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank
Maintenance, Repairs, Products Buffalo Maintenance, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company Pinnacle Apartment Supply WICR Waterproofing & Decking
Alan Smith Pools Clear Expectations, Inc.
Marketing
Property Management
Zumper
AIM Properties Allen Properties Consensys Property Management DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works
Mold Remediation American Environmental Specialists, Inc. BioSweepOC Interstate Restoration Service First Restoration Inc.
Odor Removal BioSweepOC Specialized Pipe Technologies
Outdoor Furniture & Refinishing
PSC Service Provider Directory — continued on page 54
Alan Smith Pools
Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting R&B Wholesale Distributors, Inc. West Coast Drywall & Paint
Patio Covers Can-Do Windows & Doors
Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Bugs Away Exterminators Coastal Risk Management Coasterra Pest Control Greentech Heat Solutions IPM Tech Pest & Termite Management Pacific Pest Control Inc Skyline Pest Control The Bee Man
Pet Waste Community Pet Solutions
BONA FIDE MORTGAGE Serving multi-family owners since 1983
Apartment Financing
• 2–4 units
• 5+ units
“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace
(949) 651-0999
Lighting KD Electric Company
Pool/Spa Service & Repair
nlieberman@cox.net www.bonafidemortgage.com September 2019
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PSC Service Provider Directory continued from page 53
Property Management (Continued) Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company Steadfast Management Company, Inc. Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates
Reconstruction
Video Commercials
A-Rising Builders AAA Restoration Baldwin Construction Buffalo Maintenance, Inc. Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction Interstate Restoration Service First Restoration Inc. WICR Waterproofing & Decking
NPM Staffing
Resident Screening Rentler Yardi Systems Inc.
Property Management Software
Resident Services
Anyone Home Appfolio, Inc. HENRI Rentler ResMan RokitNow Yardi Systems Inc.
Entrata
Roofing
Property Management Staffing & Training Career Strategies JWilliams Staffing NPM Staffing PM Staffing The Liberty Group
Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)
Security Services/Patrol Services ADT Multifamily California Safety Agency USGI — Upland Group Village Patrol, Inc. West Coast Metropolitan Patrol
Rain Gutters Argos Homes Systems McCarthy Roofing
Tax & Financial Planning
Real Estate/Investments 1031 Crowdfunding, LLC CBRE – OC Multifamily Cushman & Wakefield Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates
FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors Protective Law Corporation
Telecommunications
Water Heaters ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heaters Only, Inc. Water Heater Man, Inc.
Waterproofing AAA Restoration McCormack Roofing Weatherproofing & Construction Smalley & Company WICR Waterproofing & Decking
Water Removal ATI
Website Development/Online Advertising Apartment SEO
Windows & Doors Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors Pinnacle Apartment Supply The Door & Window Company
Towing Dedicated Transportation Services TO’ and MO’ Towing
Training Protective Law Corporation
Trash Services Junk Off Valet Living
Tree Service Utilities & Sub Metering ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company
Apartment News
A.S. Wise, Inc. Alpha Video Surveillance Bastion Security Kastle Systems
Kings III Emergecny Communications Company
Harvest Landscape Enterprises, Inc.
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PRODUCT & SERVICE COUNCIL’S Service Provider Directory
Contact Index
(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com
See the Advertisers Index on Page 70 for the location of our ad.
A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net
AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com
Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com
See the Advertisers Index on Page 70 for the location of our ad.
ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com
Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 70 for the location of our ad.
We provide home automation, security systems, keyless door locks & smart thermostats.
PSC Contact Index — continued on page 56
PROTECT YOUR MOST VALUABLE ASSET!
Call today for a FREE Estimate!
714-633-3619
“Always Professional…Always Guaranteed… and Always in Writing.” Why Choose Guardian Roofs? Superior Service: At Guardian Roofs, we strive to provide every client with the same high level of service we would like to experience. Expert Roofers: After roughly 3 decades in the industry, we have developed a highly skilled staff of roofers that can be relied upon to provide expert work, no matter what type of roof or roofing material the job may involve.
— Residential & Commercial — Specializing in all Composition: Metal, Eco-Friendly and Synthetic Roofing Systems
FREE
$100 Gift Card to Home Depot with $1,000 minimum contract
Quality Products: We only use high-quality roofing products from top manufacturers, and we are always on the lookout for new products and technologies that we can adopt for the benefit of our clients. Competitive Prices: Because we understand property managers may have strict budget constraints to work with, we always provide detailed estimates before beginning work and our prices are always competitive.
“Excellent job—neat and clean— definitely highly recommend them —Thank you!” — Benito Notarstefano
Fully Licensed & Insured: We carry our own insurance and as a state licensed roofing contractor we conduct all business to a high ethical standard.
Complete Satisfaction Guaranteed in Writing!! Visit us at: www.guardianroofs.com Quality You Can Trust: From North America’s Largest Roofing Manufacturer!TM
September 2019
Lic. No. 847279, B1 & C39
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PSC Contact Index — continued from page 55
AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com
Defining the commercial outdoor grill and patio heat experience since 1966.
AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com
Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.
Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Jackie James 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 932-2553 jackie@alndata.com — www.alndata.com Apartment data and market research.
Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com American Appliance Rentals Gil Brenner 14252 Culver Dr Suite #A329 Irvine, CA 92604 (714) 834-0530 gil@rentafridge.com — www.rentafridge.com
Appliance rentals and purchase solutions for properties and residents.
American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com
Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 70 for the location of our ad.
Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com
Engagement and automation tools through Contact Center and CRM software.
AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com
Advertising firm specializing in Websites, Search & Social Media Marketing.
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apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com
#1 nationwide provider of information and advertising services.
Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 70 for the location of our ad.
Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net
Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 70 for the location of our ad.
Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Banc of California Joe Gomez 3 MacArthur Place Santa Ana, CA 92707 (949) 381-2939 joe.gomez@bancofcal.com
We provide multifamily loans to investors.
Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com
Organic all-surface protection of pathogens, fungi and mold for up to one year.
ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com
Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com
See the Advertisers Index on Page 70 for the location of our ad.
PSC Contact Index — continued on page 58
September 2019
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PSC Contact Index — continued from page 57
Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.
Buildian Construction Services, Inc. 555 Anton Blvd., Ste 150 Costa Mesa, CA 92626 (714) 432-6598 mark@buildianconstruction.com
Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com
See the Advertisers Index on Page 70 for the location of our ad.
California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com
Complete kitchen and bath restoration and refinishing company.
LOCAL ADVANTAGE. MULTIFAMILY SALES | 1031 EXCHANGES | F I N AN C E | A P P RA I S A L
California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202
Plumbing and drain cleaning services. See the Advertisers Index on Page 70 for the location of our ad.
California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811
CSI recruits, staffs and in some cases trains their candidates for all onsite positions.
CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily
Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 70 for the location of our ad.
Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl
See the Advertisers Index on Page 70 for the location of our ad.
Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com
Business Banking, Apartment Loans/Commercial Loans.
www.multifamilysocal.com Contact your local multifamily expert: Dan Blackwell, Senior Vice President
+1 949 307 8319 dan.blackwell@cbre.com
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Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com
General contractor specializing in environmental services and pest management.
Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730
Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com
We are the leading screening and risk management provider for the multifamily industry.
CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com
CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.
Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com
Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com
PSC Contact Index — continued on page 60
9350 Narnia Drive Riverside, CA 92503 LIC #975880
Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date. We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!
Cushman & Wakefield 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 474-4004 liz.hand@cushwake.com D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com
Specializing in residential and commercial evicitons with flat rates and prompt, professional service.
DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com D’Egidio Shah & Townsend Eric Townsend 7801 Mission Center Court, Suite 240 San Diego, CA 92108 (619) 550-3011 eric@dstlawfirm.com – www.fireandfloodattorneys.com
Insurance claims attorney. We make sure insurance pays what’s owed.
Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com
(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com
www.imperialroofmanagement.com September 2019
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PSC Contact Index — continued from page 59
Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free
Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 70 for the location of our ad.
Emergency Services Restoration Joanna Kham 4435 W. 153rd Street Lawndale, CA 90260 (800) 540-5532 jkham@esr24.com
Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.
EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services
Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Evolution Building Efficiency Gabe Ayala 960 Monterey Pass Road Monterey Park, CA 91754 (213) 640-7273 gabe@evo-llc.com Eurostone 800 S. Robertson Blvd., Ste 2 Los Angeles, CA 90035 (310) 967-8000 george@eurostone.us Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.
Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes
NO HIDDEN COSTS APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES
Apartment News
FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com
We supply all financial needs.
For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556 www.forrent.com
www.aaoc.com
September 2019
PSC Contact Index — continued on page 62
BUILDING REPAIR SPECIALIST
• Carpentry • Waterproofing
• Balconies • and More…
714-612-8747 BRENT COLLINS CONSTRUCTION
& MAINTENANCE Owner Hands-On Quality Assured Since 1982
Free Estimates
LIC. #828563
949-472-7516 60
See the Advertisers Index on Page 70 for the location of our ad.
Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 70 for the location of our ad.
Sondance Painting
NEAT, FAST, HONEST
FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com
Bonded & Fully Insured Nat. Lic. #664171
St. Lic. #426137
NEW Stain Resistant Carpet
1
Vinyl Planks from
1
New Pad $ 30 Includes and Installation
$ 40 (material only)
Strong Durable Plush Carpet
Laminate Flooring from
sq. ft.
1
New Pad $ 50 Includes and Installation sq. ft.
sq. ft.
1
$ 40 (material only) sq. ft.
Many Other Selections for Residential and Commercial Carpet at the Same Low Price
40
Years in Orange County! • Carpet • Vinyl • Tile
• Laminate and Wood • Luxury Vinyl Planks and Tiles
An Excellent Service Record with Many Satisfied Customers
(714) 282-0174 731 W. Taft Avenue Orange, California 92865
Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622
September 2019
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Apartment News
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PSC Contact Index —
H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com
continued from page 60
FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com
We help homeowners defer or reduce capital gains taxes.
Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett
Provide insurance consulting & coverage.. See the Advertisers Index on Page 70 for the location of our ad.
HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com
See the Advertisers Index on Page 70 for the location of our ad.
Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.
Guardian Roofs by Sudduth Construction Inc. Diana Hughes 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 70 for the location of our ad.
Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us
HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer
Landscape maintenance, Arbor care, irrigation management, landscape design & construction.
HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com
See the Advertisers Index on Page 70 for the location of our ad.
ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Villavicencio 601 W. 5th Street, Suite 900 Los Angeles, CA 90071 (626) 622-2463 multifamilyrebates@icfi.com — https://www.socalgas.com/foryour-business/energy-savings/multi-family-savings Industrial Laundry Repair John Mayer 24925 Walnut St., Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net
Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218 jmandell@interstaterestoration.com — www.interstaterestoration.com
24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.
Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.
IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.
J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com
See the Advertisers Index on Page 70 for the location of our ad.
Do you know… AAOC’s conference room is available at no cost to members for company training?? Call for details! 62
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September 2019
Junk Off Mynor Melgar 1305 E. Wakeham Ave Santa Ana, CA 92705 (714) 818-3035 mynor.melgar@chhj.com — www.collegehunkshaulingjunk.com Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com
KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com
Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.
Kings III Emergency Communications Company Teresa Atwood 751 Canyon Dr, Ste 100 Coppell, TX 75019 (562) 248-9225 tatwood@kingsiii.com — www.kingsiii.com L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com
Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com
McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com
McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com
Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com
See the Advertisers Index on Page 70 for the location of our ad.
See the Advertisers Index on Page 70 for the location of our ad.
See the Advertisers Index on Page 70 for the location of our ad.
PSC Contact Index — continued on page 64
Full service property management provider for 16+ units.
LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com
Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.
Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com
See the Advertisers Index on Page 70 for the location of our ad.
LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.
M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com
Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.
September 2019
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PSC Contact Index —
OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net
continued from page 63
Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com
Anything related to concrete See the Advertisers Index on Page 70 for the location of our ad.
Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors
MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com
See the Advertisers Index on Page 70 for the location of our ad.
Multi Team Services 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (714) 727-6348 teresa@multiteam.net National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com
See the Advertisers Index on Page 70 for the location of our ad.
Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.
NPM Staffing Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com
Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554 stephan@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com See the Advertisers Index on Page 70 for the location of our ad.
Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com
Real estate title, escrow and title insurance services.
Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com
Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 70 for the location of our ad.
Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com PHD Insurance Brokers, Inc. Fred Giron 11022 Winners Circle, Suite 100 Los Alamitos, CA 90720 (714) 534-6310 fgiron@phdinsurancebrokers.com Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured).
Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Suite 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net
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PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Precision Concrete Cutting Victor Rangle 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400 victorr@safesidewalks.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.
ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com
Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 70 for the location of our ad.
Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com Protective Law Corporation David Duringer 23272 Mill Creek Dr Ste 250 Laguna Hills, CA 92653 (949) 215-9995 info@lawnews.tv — www.lawnews.tv R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com
See the Advertisers Index on Page 70 for the location of our ad.
ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com
Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 70 for the location of our ad.
Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com
Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588 See the Advertisers Index on Page 70 for the location of our ad.
RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com
Text messaging services to help communicate with your customers.
Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.
Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com
Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 70 for the location of our ad.
Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com
Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (877) 785-2237 multifamily@socalren.org Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Steadfast Management Company, Inc. Angeline Ly 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722 Angeline.Ly@SteadfastCo.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com
PSC Contact Index — continued on page 66
Electrical Repair & Installation
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September 2019
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65
PSC Contact Index —
The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com
continued from page 65
Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com
See the Advertisers Index on Page 70 for the location of our ad.
40 Years of Property Management Experience in Orange County.
SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com
The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com
See the Advertisers Index on Page 70 for the location of our ad.
We provide multifamily loans to investors.
The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com
The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063
www.mgtworks.com We provide apartment property management in Southern California.
TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net
Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com
See the Advertisers Index on Page 70 for the location of our ad.
TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org V & S Carpet and Flooring Marketing Department 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067 marketing@vscleaning.com — www.vsflooring.com See the Advertisers Index on Page 70 for the location of our ad.
Towing company with 4 locations in Orange County.
Kitchen & bathroom remodeling, cabinet, granite, installations. See the Advertisers Index on Page 70 for the location of our ad.
Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com
Do you know…
AAOC offers ongoing Educational Opportunities? Visit www.AAOC.com or call 714-245-9500 for more details!
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Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625
Coin-operated laundry equipment. See the Advertisers Index on Page 70 for the location of our ad.
Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com
Water Heater/boiler service and installation.
Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com
Water heater repair and replacement including residential, tankless, and commercial.
Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com
West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com West Coast Metropolitan Patrol Robert Dalton 10441 Stanford Ave #1165 Garden Grove, CA 92840 (888) 502-1702 admin@wcmpatrol.com — www.wcmpatrol.com Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Xpera Group Steven Grimes 10911 Technology Place San Diego, CA 92127 (858)-436-7770 sgrimes@xperagroup.com — www.xperagroup.com
Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com
Do you know…
AAOC is non-profit? That means YOUR dollars come back to
YOU!
Defense of Landlord/Tenant, Premises Liability and Employment Matters.
Apartment Turnovers and Maintenance Full-scope Residential Rehab, Repair, and Construction Services
• Shower enclosures • Granite & quartz countertops • Tile/wood flooring • Furnace installation • Interior/exterior paint
• Tile showers • Plumbing • Drywall • Electrical • Cabinetry • And more!
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”Thanks for your excellent work helping me get my properties ready to put on the market. The units look fantastic inside and the exterior paint and wood work looks great.” — Mark B., Real Estate Broker & AAOC Member “The work you did in the kitchen was high quality and at a fair cost. The quartz countertops are a great update. I appreciate your professional crew and their workmanship.” — Don S., AAOC Member
Save money on repairs when you use South Coast Real Estate & Property Management to manage your units! See our ad in this magazine.
CA General Contractor Lic #1026688 Licensed, Bonded & Insured Workers Comp Insurance
September 2019
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ADVERTISERS’ INDEX
Category
See page 70 for alphabetical listings COLLECTIONS
JM Air Conditioning & Heating............................12
Block & Associates......................Inside Back Cover
Lin-Ed’s Appliance Service & Repair...................64 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS
PEST CONTROL
Buffalo Maintenance, Inc.........................................18
Access Exterminator Service..................................39
FLOORING, REPAIRS, TILE
Lloyd Pest Control......................................................71
Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................18
AIR CONDITIONING & HEATING
APPLIANCES—REPAIRS, PARTS, RENTALS
FENCING & GATES
Duringer Law Group, PLC.......Inside Front Cover CONCRETE MAINTENANCE & REPAIR
OC Concrete, LLC..........................................................7 C & C Paving Company, Inc....................................34
Cabinet Masters...........................................................16 Carpet Crafts.................................................................61 HANDYMAN
Handy Crew...................................................................28 South Coast Construction & Repair....................67 HEATING & AIR CONDITIONING
CONSTRUCTION
PLUMBING, CONTRACTORS SUPPLIES
California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 Total Rooter & Plumbing...........................................9 PORCELAIN REFINISHING
Bath Crafters..................................................................23 PROPERTY MANAGEMENT
JLE Property Management Inc.............................21 ProActive Realty Investments Inc........................56
Brent Collins Construction......................................60
JM Air Conditioning & Heating............................12
Lee Walker Appraisals.................................................4
Buffalo Maintenance, Inc.........................................18
INSURANCE
ASPHALT SALES & SERVICE
COUNTERTOPS
Farmers Insurance —
RAIN GUTTERS
C & C Paving Company, Inc....................................34
Cabinet Masters...........................................................16
Theresa Simes Agency.............................................49
Argos Home Systems..................................................6
ATTORNEYS
The Door & Window Company............................25
ReassureRent................................................................14
Out of the Gutter .......................................................63
DECK COATINGS, MAGNESITE REPAIRS,
KITCHEN RENOVATIONS
REAL ESTATE EDUCATION
Cabinet Masters...........................................................16
Santiago Canyon College........................................65
Block & Associates......................Inside Back Cover Duringer Law Group, PLC.......Inside Front Cover The Judge Law Firm..................................................38
WATERPROOFING
Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................18
BATHROOM RENOVATIONS
Rash Yambo Decking & Stairs...............................70
Cabinet Masters...........................................................16
DECKING
South Coast Construction & Repair....................67
All Proof Decks.............................................................52
BATHTUB REFINISHING
DOORS, WINDOWS
Bath Crafters..................................................................23
California Replacement Windows.......................31
Apex Window Decor.................................................28 BOILER SYSTEMS
DCM Services................................................................43
Aarow Drain & Plumbing........................................70 California Rooter & Plumbing................................27 DRAPERIES/BLINDS/WINDOW COVERINGS
Apex Window Decor.................................................28
Brent Collins Construction......................................60
R&B Wholesale Distributors, Inc. .......Back Cover
South Coast Construction & Repair....................67
DRYWALL
CARPENTRY
Brent Collins Construction......................................60
Brent Collins Construction......................................60
Sondance Painting.....................................................60
Buffalo Maintenance, Inc.........................................18
EARTHQUAKE RETROFITTING
Optimum Seismic.......................................................11
Carpet Crafts.................................................................61 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT
ACE Commerical Laundry Equipment, Inc......10
South Coast Construction & Repair....................67 The Door & Window Company............................25
CBRE................................................................... Insert, 58
California Rooter & Plumbing................................27
Bona Fide Mortgage..................................................53 Chase Multifamily Lending.......................................2 OpusBank...............................................................17, 41
CABINETS/REFINISHING
CARPETS
REAL ESTATE INVESTMENTS
1031 Crowdfunding..................................................45
LENDING
DRAINS
Umpqua Bank Multifamily Lending...................36
ELECTRICAL
Hom Sotheby’s International Realty — The Stanfield Group...................................................48 Kay Properties & Investments...............................69 Marcus & Millichap.....................................................15 ProActive Realty Investments Inc........................56 South Coast Real Estate & Property Mgmt......47 SVN/Vanguard Investment Properties— Webster.....................................................................57
MAIL BOXES
Cushman & Wakefield...............................................23
ORCO Apartment Supply........................................33
W. R. Gorman................................................................26
R&B Wholesale Distributors, Inc. .......Back Cover
ROOFING
MAINTENANCE, REPAIRS, PRODUCTS
Dale’s Roofing...............................................................12
Brent Collins Construction......................................60 Buffalo Maintenance, Inc.........................................18 Handy Crew...................................................................28 R&B Wholesale Distributors, Inc. .......Back Cover MOLD REMEDIATION
Buffalo Maintenance, Inc.........................................18
South Coast Real Estate & Property Mgmt......47
MTD Kitchen.................................................................30
LEAK DETECTION
The Door & Window Company............................25
BLINDS
Roberts Management & Investments...............12
American Environmental Specialists..................56
Lighthouse Electric....................................................65
ORNAMENTAL IRON
Guardian Roofs.............................................. Insert, 55 Imperial Roof Management...................................59 McCarthy Roofing........................................ Insert, 47 McCormack Roofing..................................................29 Royal Roofing..................................................................9 UTILITY BILLING
Livable..............................................................................35 WATER HEATERS
ENVIRONMENTAL SERVICES
Brent Collins Construction......................................60
American Environmental Specialists..................56
PAINT SALES & SERVICE
ORCO Apartment Supply........................................33 WINDOWS
California Rooter & Plumbing................................27
EVICTIONS
Rash Yambo Decking & Stairs...............................70
National Service...........................................................24
Block & Associates......................Inside Back Cover
S M Painting Corp.......................................................34
California Replacement Windows.......................31
WASH Multi Family Laundry Systems................13
Duringer Law Group, PLC.......Inside Front Cover
Sondance Painting.....................................................60
The Door & Window Company............................25
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September 2019
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69
ADVERTISERS’ INDEX
Alphabetical
See page 68 for category listings
1031 Crowdfunding.....................................................45
California Replacement Windows..........................31
MTD Kitchen....................................................................30
Aarow Drain & Plumbing...........................................70
California Rooter & Plumbing...................................27
National Service..............................................................24
Access Exterminator Service.....................................39
Carpet Crafts....................................................................61
OC Concrete, LLC.............................................................7
ACE Commerical Laundry Equipment, Inc.........10
CBRE...................................................................... Insert, 58
Optimum Seismic..........................................................11
All Proof Decks................................................................52
Chase Multifamily Lending..........................................2
OpusBank..................................................................17, 41
American Environmental Specialists.....................56
Cushman & Wakefield..................................................23
ORCO Apartment Supply...........................................33
Apex Window Decor....................................................28
Dale’s Roofing..................................................................12
Out of the Gutter ..........................................................63
Argos Home Systems.....................................................6
DCM Services...................................................................43
ProActive Realty Investments Inc...........................56
Bath Crafters.....................................................................23
Duringer Law Group, PLC..........Inside Front Cover
Rash Yambo Decking & Stairs..................................70
Block & Associates.........................Inside Back Cover
Farmers Insurance — Theresa Simes Agency....49
R&B Wholesale Distributors, Inc. ..........Back Cover
Bona Fide Mortgage.....................................................53
Guardian Roofs................................................. Insert, 55
ReassureRent...................................................................14
Handy Crew......................................................................28
Roberts Management & Investments..................12
Hom Sotheby’s International Realty —
Royal Roofing.....................................................................9
Brent Collins Construction.........................................60 Buffalo Maintenance, Inc............................................18 C & C Paving Company, Inc.......................................34 Cabinet Masters..............................................................16
DRAINS UNBLOCKED !
Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES
“Introductory Offer”
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Includes Service Call & Labor Main Lines from $95.00
AAROW
The Stanfield Group................................................48
Santiago Canyon College...........................................65
Imperial Roof Management......................................59
S M Painting Corp..........................................................34
JLE Property Management Inc................................21
Sondance Painting........................................................60
JM Air Conditioning & Heating...............................12
South Coast Construction & Repair.......................67
Kay Properties & Investments..................................69
South Coast Real Estate & Property Mgmt.........47
Lee Walker Appraisals....................................................4
SVN/Vanguard Investment Properties—
Lin-Ed’s Appliance Service & Repair......................64
Webster........................................................................57
Lighthouse Electric.......................................................65
The Door & Window Company...............................25
Livable.................................................................................35
The Judge Law Firm.....................................................38
Lloyd Pest Control.........................................................71
Total Rooter & Plumbing..............................................9
Marcus & Millichap........................................................15
Umpqua Bank Multifamily Lending......................36
McCarthy Roofing..........................................................47
W. R. Gorman...................................................................26
McCormack Roofing.....................................................29
WASH Multi Family Laundry Systems...................13
DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting
(714) 836-4861 50 Years Experience Serving Orange County St. Cont. Lic. #730851
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GREAT NEWS FOR PROPERTY MANAGERS... Easier scheduling...
Better reporting...
7/24 online portal...
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BED BUG ELIMINATION • Dedicated eradication team providing heat and chemical options. • Canine inspections, legal documentation & Bed Bug Clearance Certificates.
GOPHERS, PIGEONS AND NUISANCE PREDATORS • Coordination of wildlife trapping, dispersal & removal.
TERMITE ERADICATION • Tailored solutions for your property’s unique circumstances. • Guaranteed localized treatments, fumigations & heat applications.
100% MONEY BACK GUARANTEE Use us for 90 days - and if you don’t love our service, we’ll refund every penny you’ve paid us.
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BADNEWSFORBUGS.COM
September 2019
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RENTAL HOUSING RETROSPECT
Adventure Awaits!
H
ave you participated in one of the travel experiences that is offered by the AAOC? We’ve been offering opportunities for decades!
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Check your magazines regularly for opportunities to travel with fellow rental housing professionals through Stewart Tours.
www.aaoc.com
September 2019
Have a moment you would like to share? Email it to David Cordero at cordero@aaoc.com
Tenant Eviction Unlawful Detainer
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