February 2015 Apartment News by Apartment Association of Orange County

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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FEBRUARY 2015

Learn how to get out of “The Tax Trap”! See Page 13

In this issue: • Property Management Reference Checks…Are They Really Necessary?......28 • Tight Economy! Reduced Staff! Demanding Customers!...............................32 • Salute to Our 20, 30 and 40 Year Members...................................................36 • A Night Full of Cheer!....................................................................................38 • Are You Ready for the Show?........................................................................42

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VOLUME LV

AAOC Education & Events 4 NAA Community Site & Online Resource Center 5 General Membership Meeting 13 Online Training with Grace Hill 17 2015 Trade Show & Conference 27 Lunchbox Learning — When Stress Hits the Fan 35 Workplace Harassment Seminar 41 EPA Certification Training 46 2015 Trade Show Seminars 48 Trade Show Economic Forum: Featured Panelists 53 CAM Online Certified Apartment Manager Courses 69 United Way — Free Tax Prep Campaign

Departments 4 President’s Message — Confronting Your Own Mortality...For Your Estate’s Sake

8 Executive Director Report/Lou’s News 10 Sacramento Report — New Folks in Town 14 Legal Corner — Questions and Answers 20 Federal Focus — Apartment Industry Colleagues 24 Dear Maintenance Men 49 Welcome New Members 50 PSC Corner — Royal Junk Removal 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 28 Property Management Reference Checks…Are They Really Necessary? By Ernest F. Oriente 32 Tight Economy! Reduced Staff! Demanding Customers! By Nancy Friedman 36 Salute to Our 20, 30 and 40 Year Members

38 A Night Full of Cheer! 42 Are You Ready for the Show? By Veronica Copeland

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

FEBRUARY

FEBRUARY 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

F E B R U A RY 10 - Board of Directors Meeting

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising Sales — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

n n n

Thursday, 7:45 am–5:00 pm, National Econ See Page 41

Thursday, 7:45 am– 12:00 pm, National Econ See Page 41

MARCH 10 - Board of Directors Meeting

17 - EPA – REFRESHER Certification Seminar

Tuesday, 6:00 pm, AAOC Offices

Tuesday, 7:45 am–12:00 pm, National Econ See Page 41

11 - Trade Show Move-In

Wednesday, 12:00–6:00 pm, OC Fair & Event Center

12 - 44th Annual Trade Show & Conference

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center See Page 17, 42, 46–48

24 - Workplace Harassment Training

Tuesday, 9:00–11:00 am, AAOC Offices See Page 35

25 - EPA – REFRESHER Certification Seminar Wednesday, 7:45 am–12:00 pm, National Econ See Page 41

APRI L 9 - Fair Housing Seminar

21 - General Membership Meeting

14 - EPA – REFRESHER Certification Seminar

23 - Lunchbox Learning – Recycling

Thursday, 9:00 am–12:00 pm, AAOC Offices

Tuesday, 7:00–8:45 pm, Embassy Suites Thursday, 12:00–1:30 pm, AAOC Offices

28 - EPA — REFRESHER Certification Seminar Tuesday, 7:45 am–12:00 pm, National Econ See Page 41

Tuesday, 6:00 pm, AAOC Offices

16 - Property Management Forum Luncheon Thursday, 11:00 am–1:00 pm, Embassy Suites

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

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n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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26 - EPA – INITIAL Certification Seminar

19 - EPA – REFRESHER Certification Seminar

Directors Emeriti n

Wednesday, 12:00–1:30 pm, AAOC Offices See Page 27

17 - General Membership Meeting

14 - Board of Directors Meeting

BOARD OF DIRECTORS President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

25 - Lunchbox Learning – When Stress Hits the Fan

Monday, Office Closed

Tuesday, 7:45 am–12:00 pm, National Econ See Page 41

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Wednesday, 7:45 am– 12:00 pm, National Econ See Page 41

16 - Presidents’ Day Holiday

Officers

25 - EPA – REFRESHER Certification Seminar

Tuesday, 6:00 pm, AAOC Offices

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President’s Message BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

Confronting Your Own Mortality...For Your Estate’s Sake

ou don’t slay the goose that lays the golden egg, or so goes the age-old folktale. For investment advisors in today’s economy, few adages are more fitting when describing the struggle for wealth following the death of a family member. In some instances, an individual’s wealth is bolstered, but in others it is created overnight. While those who are more knowledgeable regarding investments, financial markets and tax consequences are less in need

of support or advice, those who lack the financial expertise or insight regarding the performance of markets and or investment classes might soon find themselves squandering their one shot at a lifetime of wealth. Common pitfalls include shortsightedness over an asset’s continued growth potential, a lack of asset-specific expertise on the part of the inheritor or mistiming the market. Although discussing one’s mortality is not the most com-

NAA Community Site & Online Resource Center Now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit. The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources. The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible. Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester. Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!” Login today using your NAA Web ID and password! Community.naahq.org (please note there is NO www in the URL) 4

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forting of topics, taking the time to plan ahead, advise and strategize on a course of action following your death could ultimately be the determining factor in what prevents your heirs from squandering what you worked for and keeps you from rolling over in your grave. A Tale of Two Siblings Two of the more unfortunate scenarios I have experienced this year consisted of siblings who inherited large interests or sole interests in their father’s commercial real estate holdings. For both sets of siblings, the assets they had inherited represented the most valuable assets left in their family’s estate. Needless to say, both groups proceeded to make rookie blunders in the process of wasting away the wealth recently bequeathed upon them. One group decided to sell offmarket and on the advice of an inexperienced broker did not even market the property to the general public. The result? They left over $800,000 on the table during the sale. The other group wasted hundreds of thousands of dollars suing one another as they were unaware of the distribution of shares that their father had left behind. Each sibling felt they should have or would have received more than the other (picture Walmarton-Black Friday-like rage). Immediately following the two-year legal battle which revealed that the children were incorrect and that they simply had control President — continued on page 6

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Tuesday, February 17, 2015 ◆ 7:00–8:45pm

The Tax Trap… Taxing investment income might seem particularly counterproductive since investment is necessary for economic growth, but that hasn’t stopped the government from including it under its wide umbrella of taxable income. Learn how to get out of “The Tax Trap”! • Why should Uncle Sam get your profits; pour that money into your building! • Don’t wait until the last minute… what actions you should take now! • Capital Improvements or Uncle Sam? Installation of 2015 Board of Directors & Graduates of the CHPEP Fall 2014 Course will be held at this meeting. Please come to help us honor them.

Guest Speaker:

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President — continued from page 4 over the portion of the property they were previously made aware of, they sold their interests. Clearly, it would have been more prudent to dispose of the asset instead of suing one’s sibling. But you know the saying, “A fool and his money…” Now for the cake topper: neither party familiarized themselves with the tax implications they would face for having sold at this time. Again this resulted in the debit of costs in the high six figure range, further diminishing the already reduced profits. Indeed, dad would not be happy. What’s Earned Vs. What’s Inherited Wagering on the behavior of an individual new to wealth is a crapshoot at best. To some it is an added personal savings buffer, but for others it spells new jet skis and vacation homes. Often times, this champagne taste contradicts the conservative

approach to personal finance held by a benefactor. In order to educate your heirs on a particular investment’s significance to your estate, start by providing the story behind the asset. When and why did you acquire it? What financial return does this represent to you and what would the market bring? While it is unlikely that the market would produce a greater return than the one currently in place, if greater returns are feasible and attainable by trading or exchanging, why not recommend that as an option? And while there is no guarantee on whether or not your heirs will heed your advice post mortem, do not fear. It is not unheard of to require a majorityrule system when there are multiple heirs involved. Or, consider appointing an advisory board of sorts that will weigh in and advise on any imprudent moves being made. An advisory board, consisting of conflict-of-interest-free professionals, would likely authorize the repositioning of debt on an asset

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to allow for the acquisition of additional property, to improve the cash flow in place or to fund necessary improvements, but to buy a new sports car? Yeah, right. Think your heirs might be planning a party on you? Plan ahead and have the important conversations now. The discomfort you feel today could end up improving your first embrace at the pearly gates. Whether or not they take your advice, well, let’s just hope you don’t have to say I told you so. For more on the topic of Taxes and Estate Planning, please be sure to join us at our General Membership meeting taking place February 17th at 7:00 pm with our esteemed speaker, tax expert, estate planning guru and attorney, Steven F. Schroeder.

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Lou’s News BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

the multi-family housing industry in truly do love this industry. I am Orange County provide no shortage not sure just how many industry executives can make that statement, of intrigue, inspiration, comedy, and professional respect. but as for me, the notion of trading As a former broadcast journalist, labor for wages in anything other than an environment where one has passion I have a particular appreciation for biography, the backstory that makes up is folly. the narrative of the course of a person’s Such is the case at the Apartment Association of Orange County. That is career. While the backgrounds of the not to say that work is not work. But the many personalities that constituted the JLE.ad:Layout 1 3/8/10 that 11:21 AM Page 1 apartment industry in Orange County people and the characters define

vary, I have discovered there are some very common threads, traits that seem to reappear and continue through people in the apartment industry. They know no clock: for the landlord set, there is no opening bell or last call. There are no office hours, and, sometimes, no offices. They are never truly off duty, which makes their appreciation of time, and their master of time management, a religion.

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They are the final frontier: at a recent general membership meeting, guest speaker Adam Probolsky characterized the apartment owners in Orange County as the last vestige of the cowboy; truly entrepreneurial and open frontier minded when it came to business. It drives their success and, by it, drives the ingenuity of a healthy rental housing marketplace. They are risk takers: handing over keys to a stranger. Enough said. These common traits make the stories of each of these industry professionals, whether they are corporate level or IRO, all the more interesting to know…and a pleasure with whom to work. I have not counted them all up, but I will venture to say an historic number of Orange County City Councils are now constituted by a majority of freshman councilmembers. And by now they are crossing over the traditional honeymoon phase and are getting ready for their first 100 days report card. We at the office of government relations

UPGRADE

Enjoying an afternoon reception, from left: Bill Brough, Amber Hall, Lou Penrose.

and legislative affairs are keeping a close eye on all the new faces and new activities at City Hall. If you have not done so yet, please join us for an upcoming “Coffee with your Councilmember” coming soon to a coffee shop in your OC city. It is a great way to get to know the lawmaker on a personal level. Hear from them, their thoughts and philosophy on local governance- particularly when it comes to private property rights.

YOUR

It is also an opportunity to put a face and story behind the title of multifamily housing industry professional…or dare I say: landlord. Mark your calendar: the Apartment Association of Orange County 44th Annual Trade Show and Conference is scheduled for March 12th and, as I have mentioned in previous columns, this year’s event will certainly kick things up a notch.

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Sacramento Report BY JON SMOC K

New Folks in Town

“

Hope for the best but prepare for the worst” might be an appropriate theme to have in mind as we enter into the beginning phase of the new 2015–2016 Legislative Session. Even before the ceremonial opening in December, newly minted and returning legislators opined on a growing number of issues they intend to tackle this year. And the first several days’ bill introductions proved their case. Among the early introduction of bills of particular interest to owners and managers of residential rental housing are measures relating to water, taxation, wages, housing, immigration and marijuana, among others. Here is brief look at these and other issues likely to come in the near future as this new session gets under way.

Water Senator Wolk is back again with the makings of a reprise on last year’s SB 411, a water submeter bill that evoked intense discord in the housing industry. This year’s version is SB 7, poised to be a vehicle for negotiation on the mixed elements of this measure. Senate Bill 20 (Pavley) opens to public inspection records maintained by the State Department of Water Resources regarding water well digs and other information pertaining to maintenance or abandonment of water wells. Assembly Bill 1 (Brown) would prohibit a city, county, or city and county from imposing a fine under any local maintenance ordinance or other relevant ordinance for a failure to water a lawn or having a brown lawn during

a period for which the Governor has issued a proclamation of a state of emergency based on drought conditions. Wages Assembly Bill 11 (Gonzalez) would revise the definition of an employee under the Healthy Workplaces, Healthy Families Act of 2014 to, as of July 1, 2016, include providers of in-home support services. That Act entitles employees to paid sick days accruing at a rate of no less than one hour for every 30 hours worked. Assembly Bill 67 (Gonzalez) would enact the Double Pay on the Holiday Act of 2015 that would require an employer to pay at least 2 times the regular rate of pay to an employee for work on a “family holiday” as defined

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(December 25 or the fourth Thursday of November). Senate Bill 3 (Leno) would increase the minimum wage, on and after January 1, 2016, to not less than $11 per hour, on and after July 1, 2017, to not less than $13 per hour. The bill would require thereafter the annual automatic adjustment of the minimum wage, commencing January 1, 2019, calculated using the California Consumer Price Index. The bill would provide that its provisions not be construed to preclude an increase in the minimum wage by the IWC to an amount greater than the formula would provide, to result in a reduction in the minimum wage, or to preclude or supersede an increase of the minimum wage that is greater than the state minimum wage by any local government or tribal government.

Corporate Tax Law, and to examine the impacts of a lower and simpler Personal Income Tax Law. Assembly Bill 2 (Alejo) is a spot bill stating the author’s intent to enact legislation that would authorize certain local agencies to form a community revitalization authority within a community revitalization and investment area, as defined, to carry out provisions of the Community Redevelopment Law in that area for purposes related to, among other things, infrastructure, affordable housing, and economic revitalization, and to provide for the financing of these activities by, among other things, the issuance of bonds serviced by tax increment revenues. Senate Bill 45 (Mendoza) also is a spot bill stating the author’s intent to enact legislation that would authorize local governmental entities to use tax

Taxation Senate Bill 8 (Hertzberg) states legislative findings regarding the intended Upward Mobility Act, key provisions of which have not been articulated yet, but are intended by the author to expand the application of the Sales and Use Tax law by imposing a tax on specified transactions and services, to enhance the state’s business climate, to incentivize entrepreneurship and business creation by evaluating the

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increment financing for the development of economic planning, infrastructure, and educational facilities. ADA Compliance Assembly Bill 52 (Gray) would limit the maximum liability for statutory damages in a construction-related accessibility claim against a place of public accommodation to $1,000 for each offense if the defendant has corrected all construction-related violations that are the basis of the claim within 180 days of being served with the complaint and the defendant demonstrates that the structure or area of the alleged violation was determined to meet standards or was subjected to an inspection, as specified. The bill also would limit to $1,000 for each offense Smock — continued on page 12

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Smock — continued from page 11 the maximum liability if the defendant has corrected all construction-related violations that are the basis of the claim within 180 days of being served with the complaint and the defendant is a small business, as revised. The bill would also provide that specified statutory damages in a construction-related accessibility claim against a place of public accommodation that is a small business, as defined, may only be recovered if the place of public accommodation is granted a 180-day stay of court proceedings to meet specified requirements. Assembly Bill 54 (Olsen) would, when a plaintiff brings a claim alleging a violation of a construction-related accessibility standard within 3 years of a change in that standard, allow a plaintiff to collect statutory damages only if the violation is not cured within at least 60 days following a specified written notice or demand letter.

Miscellaneous Assembly Bill 34 (Bonta) is a spot bill designed to establish a comprehensive and uniform state regulatory structure to govern the cultivation, processing, testing, and distribution of medical cannabis. This measure joins a chorus of past and future efforts across the country to expand upon the recreational use of marijuana, as just recently embraced in Washington and Colorado. Among the many other issues likely to come in the near future are those pertaining to:

• Employment disputes/changes • Eviction limits/procedures • Electric charging stations • Discrimination procedures • Etc., Etc., Etc. (Name your poison)

• The ability of go out of business (the Ellis Act)

Your vigilant Sacramento representatives will be involved in identifying and informing you of these and other measures as they are processed through the legislative system and administrative agencies. Your continued support is vital to our sustained efforts to represent the multihousing rental industry. Happy New Year

• Price controls on new housing (the Costa-Hawkins Act)

Jon D. Smock is General Counsel and Legislative

• Section 8 mandates and procedures

Advocate for the Apartment Association of Orange

• Immigration reform

County (AAOC). For questions regarding this article,

• Administrative directives (Prop 65 and pool regulations)

please call the AAOC at (714) 245-9500.

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There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Grace Hill, the industry’s leader in online education! Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com. If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Legal Corner — Questions & Answers BY ST E P H E N C . D U R I N G E R , E S Q .

ost of my challenges come from my residential tenants. I have a question about handling a commercial property situation. I am about to enter into a ten year term lease for an industrial unit in Southern California. The unit has been vacant for quite some time now and I don’t want to lose this deal, seems like good tenants are kind of few and far between lately. We’ve agreed on just about all of the deal points

except a couple. At the last minute the tenant requested the lease be prepared with a subsidiary of his company rather than the parent company, saying it is for ‘tax reasons.’ Additionally, he wants to make the use provision extremely broad rather than specific allowing him to do just about anything in the premises without having to get my permission. He knows I need to lease the space, but I’m not sure I want to give in on these points,

what are my options?

Negotiating commercial leases involves a bit of horse trading. Often, terms that are very important to your tenant may not be so important to you, and vice versa. Knowing the pros and cons of each deal point allow you to knowingly accept or reject certain risks when Q&A — continued on page 16

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Q&A — continued from page 14 considering certain requests. Generally, parties meet somewhere in the middle of a request, allowing certain concessions, but protecting the interests of the Lessor. The tenant’s last minute request to substitute a subsidiary in its stead is an attempt to shift the risk away from the financially stable parent company, and obligate a less financially qualified entity, often times a mere shell, with relatively few assets. Screen the proposed replacement tenant as you would any proposed tenant to determine if it meets your rental criteria. Is it an existing concern or a new entity recently formed solely for the purpose of signing this lease? Is it an independent business concern, generating its own revenue stream? Does it have assets of its own? Or is it merely a subsidiary of the parent with no independent means of sustainability. There are many options to offer that would allow the tenant to satisfy his ‘tax reason’ while still protecting the

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Lessor’s interests. You may allow the replacement tenant, but require the parent company to guaranty the lease. The Guaranty can range from an unconditional full term guaranty to a limited guaranty based either on a certain period of time, or a certain maximum exposure. An increased security deposit adds protection as well. Options such as an irrevocable declining letter of credit issued by a reputable financial institution allow parties to salvage deals that might otherwise fail. Use provisions are important for a number of reasons. It is important that the tenant’s use does not overburden the facility, or interfere with the neighbors. Certain unacceptable tenant uses may involve high levels of noise, or the use of corrosive or carcinogenic materials, or other toxic byproducts. As your facility is an industrial complex, parking is no doubt limited. It is important that the approved uses do not overburden the limited available parking. Rather than approving a very broad undefined

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use, it is better to identify the allowed use, but allow the tenant to request approval for a change of use in the event its operations change in the future. I sold one of my apartment buildings and did a 1031 exchange into a single tenant commercial building. The tenant has been there several years and has a pretty sweetheart lease. The base rent is way under market, and he has a couple of options to renew that pretty much keeps him under market for the next ten years. Even though the lease requires the tenant to maintain the property, it looks like hell, not painted, not maintained, kind of a dump. By the way, he also seems to like paying his rent late, just got last month’s rent yesterday, three weeks late! What can I do?

A building’s value, to a large extent, will depend on the value of the lease Q&A — continued on page 18

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Q&A — continued from page 16 in place. Certainly the price you paid for the building was influenced by the under market lease and the poor condition of the building. The two options to renew at less than market rents would have negatively impacted the price you were willing to pay as well. By allowing the building to fall into disrepair, and by paying the rent three weeks late, your tenant has provided you with an opportunity to substantially increase the value of your investment. Certain defaults, if uncured, will allow you to take legal steps to terminate the existing lease, and along with terminating the current lease, all options to renew would become ineffective. Go through the lease terms carefully, identify which terms are being violated by the tenant. Review the requirements for exercising the tenant’s right to extend. Most options require that the tenant not be in default when exercising an option. Further, most leases will cancel a tenant’s right to

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extend if the tenant has been served with three separate notices of default during the preceding term, even if the defaults were actually cured. Additionally, if a notice to cure a breach is served upon the tenant, and the tenant fails to cure during the relevant cure period, then the landlord will then have the right to file an unlawful detainer action against the tenant and remove the tenant from possession. Quite often, after the filing of suit, the parties may wish to negotiate a settlement and allow the tenant to remain in possession. As part of the negotiated agreement, the landlord will want to redraft the lease agreement in a more favorable light, and either eliminate the options to renew, or change them in such a way that would be acceptable to the landlord. A tenant, failing to cure a notice of breach, has very little negotiating power when faced with the likelihood of being evicted from the premises. I have the misfortune of a classic problem tenant. The noise, the parties, the trash… I don’t even know where to begin. Also, she’s paid her rent late for the past three months. The lease has a late fee provision that charges $50.00 if rent is not received by the 5th of the month. Because of this, she’s been paying both the rent and the late fee well into the second week of the month. Last month, the first of the month fell on a holiday. So I served her a 3-Day Notice to Pay Rent or Quit on the 2nd or should I have waited until after the 5th to serve the Notice?

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If rent is due on the first of the month, and the first of the month falls on a weekend or a holiday, the tenant has until the first business day of the month. The rent is considered late the following day. If the first is a Saturday, the rent will actually be due on Monday the third, and will be late Tuesday the fourth. In most instances, the specific language of your lease will govern the issue of when late fees accrue. On one hand, some leases have clauses that define when rent is late. If your lease states that “rent is due on the 1st of the month, but will be considered late if not paid by the 5th,” then your lease defines when rent is late, and you may properly serve a 3-Day Notice to Pay Rent or Quit on the 6th day of the month. Conversely, other leases establish time periods before late fees kick in, but do not define when rent is late. For example, if your lease states “rent is due on the 1st of the month, and if not paid by the 5th will result in the imposition of a late fee of 6%,” then the clause is merely establishing the time period for the imposition of a late fee. In this second scenario, you may serve a 3-Day Notice to Pay Rent or Quit on the 2nd of the month (provided the 1st falls on a business day).

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serve my first 3-Day Notice to Pay Rent or Quit. The December rent is $1600.00, and the tenant only came up with $400.00. So, I served him a 3-Day Notice for $1200.00, for rent due from December 8 to December 31. I figured the place is worth $53.33 a day and he had paid for 7 days’ worth of rent. I asked the manager of the building next door, and he said that should be fine. But when I showed it to my dad, he freaked out. Does it really make any difference?

Yes. As a general rule, monthly rent is a sum due for a whole month of tenancy. The remaining balance of $1200.00 is due for the entire month, not a prorated portion. Any payment received should not be accounted or prorated to specific days, but should be applied toward the total monthly installment due. Thus, the remaining balance of $1200.00 is for the period of December 1 through December 31. Although your notice is not technically defective, it infers that the rent is not due until December 8. In addition, errors are commonplace when you try to prorate the rent on a Notice. For these reasons, you’re much better off to serve a Notice for the $1,200.00 due for the entire month of December. I have a tenant who has been consistently making partial and late payments from the day she moved in. The problem has gotten so bad, that it’s now difficult for me to find out how behind she really is. For example, the past three months of payments have been as follows: in October, she paid $500.00; in November, she paid $600.00, and in December, she paid $300.00. The rent is $700.00 per month. As you can see, she hasn’t made a full rent payment for a while. Unfortunately, my records are so bad that I don’t know when the late and partial payments started. If I want to evict her, how do I prepare a 3-Day Notice to Pay Rent or Quit?

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Q&A — continued on page 26

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10/21/14 10:24 1 AM 9

Federal Focus — The NAA Connection BY GR EG BROWN

Apartment Industry Colleagues:

appy New Year! I hope this missive finds you safe and healthy so far in 2015. The new Congress has been sworn in, freshmen are figuring out where the cafeteria, the WC and Committee chambers are located (not necessarily in that order) and the party caucuses are organizing for many battles to take place over the next two years. For the GOP, the hope was to start fresh with no extraneous baggage from the last Congress getting in the way of their goals as they take control of both chambers. Alas, it was not to be. Congress left the reauthorization of the Terrorism Risk Insurance Act (TRIA) undone before the end of the 113th Congress so now they must dispense with that before they can dig into other priorities.

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As you know by now, former Sen. Tom Coburn (R-Okla.), in his final act of contrarianism, refused to allow the TRIA reauthorization go forward in an expedited manor. Senate Democratic leadership would not take the additional week it would require to run out the clock on Senator Coburn (which would have kept the Senate in almost to Christmas) and therefore TRIA expired on Dec. 31, 2014. The reaction from a broad coalition of industries, trade associations and private companies was shock, disappointment and anger and it was not long before House Republicans issued not one but two statements committing them to the immediate reauthorization of TRIA when the 114th Congress opened for business in January.

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It is up for debate as to whether Congress can move as quickly as it would have us believe to reauthorize TRIA. Moreover, there are elements in both the House and the Senate who did not like the reauthorization proposal that was on the table last year and would love to start over and get the product they much prefer. Undoubtedly, that product would significantly reduce the federal government’s role in insuring the availability of terrorism insurance coverage placing in question the ability of members of the apartment industry (and other industries) to get coverage at all, let alone at affordable rates. Regardless, NAA and our coalition partners are working hard to impress Federal Focus — continued on page 22

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Federal Focus — continued from page 20 upon Congress the critical need for them to move fast on a reauthorization of TRIA. Signals have been mixed from insurers to this point as to how they will deal with the expiration of TRIA. Some are taking the hard line and notifying policyholders that without TRIA they (a) cannot continue to provide coverage at all or (b) cannot continue to provide it at present rates. Other providers are taking a “wait-and-see” approach and extending their current coverage for some limited period in anticipation that Congress will act quickly to reauthorize the program. What is your provider telling you? I’m interested in your experience so please drop me a line (my email address is at the end of this column) and give me your story. Setting aside the TRIA debacle for the moment, Congress will spend the next 30 days or so getting organized both within the respective political parties

and within individual committees, setting their agendas for the year. Soon after that, Committee Chairmen will release their draft schedules for hearings and perhaps even markup of relevant legislation. At the same time, individual Congressmen will be moving bills of their own through the process. Some will reintroduce bills from the 113th Congress that did not pass the finish line (most of the bills introduced) and others will craft new pieces of legislation reflecting their particular policy priorities. We will be sifting through all of these for the good, the bad and the…well you get the point. The apartment industry will have issues of its own to bring before Congress in March during the 2015 NAA Capitol Conference. Those issues are being determined now and will be announced right around the beginning of February. I hope everyone reading this plans to attend the conference and make their voice heard. We need your support! I encourage you to register

now — hotel rooms are subject to availability after Feb. 20. There are more than 70 new members of Congress, many of whom likely do not know much about the apartment industry. Whether it’s at the Capitol Conference or at home, we need you to meet these leaders and make them smart on our business. If you already know that you have a relationship with one of these new members of Congress, please let us know. If you don’t, but want to develop that relationship, let us know that too and we will help you make that connection. If you’re not sure who the new members are, contact me and I will get you a list of those members in your community or state. That’s it for now. As always, you can give me a proper thrashing over the content of this column by email me at greg@naahq.org. I also welcome accolades and shameless pandering. Have a great month and once again, Happy New Year! Greg

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Dear Maintenance Men BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

ear Maintenance Men: I have a 100 gallon 79,000 BTU Water heater which is about 5 years old. The heater has trouble maintaining a normal operating temperatures and the flame is yellow. I would hate to buy another heater, what do you think is wrong? Greg

Dear Greg:

I think you have a couple of things at work here. First let’s address the yellow flame as that might solve the entire issue. A yellow flame indicates that the burner is not getting enough air. That means there might be an obstruction from dust or cobwebs in the burner assemble. Follow the gas line into the burner assembly and note where the air comes into the burner. If there is no obstruction at the air duct, remove

the gas line from the burner and inspect the gas orifice. It is not unusual to find lint or cobwebs clogging the orifice or the gas line. (Gas line between the thermostat and the burner.) With a brush clean the burner ring. The cleaning should solve the yellow flame issue and greatly improve the efficiency of the burner. A second item to address while maintenance is being done to the water heater is to clean out the

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water tank. Most 100 gallon water heaters come with a clean out port on the side of the tank. This port is for cleaning out accumulated calcium and debris from inside the tank. Depending on the hardness of the water being fed to the heater, it is not unusual to remove one or more buckets of debris. The thick deposits on the bottom of the tank greatly impact the ability of the burner to heat the water. Dear Maintenance Men: I am updating my resident move-in letter about the proper usage of the appliances in the unit and I have a question about coffee grounds. I have always heard it is bad to put coffee grounds down the garbage disposal unit, but don’t know why? The grounds are finely ground and should pass through the disposal just with no problem. Can you enlighten me? Lenny

Dear Dan: The metal casement window repair issues are not as difficult as it may appear and the good news is; all the repairs can be done from the inside of the unit. Most casement windows open and close by pivoting on hinges, controlled by a crank mechanism and locked closed by a hinged hook with a handle. Many casement window issues in old buildings have a number of solutions. Over time, the window tracks

Dear Lenny: The problem with coffee grounds is most people just dump the contents of the coffee machine into the drain and don’t use enough water to wash it away. What happens with the coffee grounds, especially with back-to-back drains, is that the coffee grounds tend to pile up in the pipe as it goes through the wall. Over time it will pack the pipe completely. The garbage disposal does not have trouble with the grounds themselves; it’s what happens after they leave the disposal. Again, if the coffee grounds are fed slowly into the disposal with plenty of water running, the grounds will disperse and not compact in the drain line. Unfortunately, we find most residents are not really patient enough and just dump the grounds and go. Dear Maintenance Men: I have an old building with metal casement windows that crank in and out. The windows don’t open or close properly, nor do they lock properly. I don’t want to replace the windows. How do I repair them? Dan

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will be covered with too many coats of paint; grime, dirt and rust which will greatly impede the smooth operation of the window. The crank handle may strip out or the gears in the crank body may strip. The cost of replacing the window is much higher than repair. Each window will need to be looked at to determine what level of repair is in order. Cleaning and lubricating will solve 90 percent of a hard to operate Maintenance — continued on page 26

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Maintenance — continued from page 25

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casement window. Don’t forget to oil the hinges and scrape the old paint to aid in closing and locking the window. All the working parts can be unbolted for cleaning and repairs or replacement. There is a company called Blaine Window Hardware, Inc. (800 678-1919) or www.blainewindow.com that sells exact replacement parts for old casement windows.

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Q&A — continued from page 19 As a general rule, you never want to let a tenant get into the practice of giving you bits and pieces of the rent. This provides them with a possible waiver defense in the event of an unlawful detainer. Also, it sends the wrong message to your other tenants. In the present situation, focusing on the past three months, you want to apply payments to the oldest outstanding balance first. This way, the November payment is applied to the October delinquency, and the December payment is applied to the November delinquency. Assuming she was current through September, you could serve the tenant with a 3-Day Notice to Pay Rent or Quit for $700.00 due for the month of December. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $120,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.

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Property Management Reference Checks…Are They Really Necessary?© BY ERNEST F. ORIENTE, THE COACH

ccording to the Society of Human Resource Management (SHRM) over 50 percent of the information presented on a resume by a job candidate may be false or misleading. These are alarming statistics, and as the executive of your property management company, it continues to be increasingly important to understand the mindset of the job candidates that are applying for positions within your company. This article will help you and

your company strengthen your reference checking process and eliminate those who will not be a perfect fit, long before a position is ever offered. Some reference checking statistics: A recent SHRM survey at www.shrm. org was sent to 2,640 human resource members regarding reference checking. The survey concluded that job candidates frequently present misleading information about their length of stay with former organizations, their past/

current salary levels and their college credentials. More specifically, 53 percent of companies involved in this survey discovered falsified information about length of employment from job candidates and 51 percent discovered falsified information about past salaries. In addition, 61 percent of job candidates falsify their college credentials, a credential that can be easily researched Coach — continued on page 30

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Coach â&#x20AC;&#x201D; continued from page 28 during the reference checking process. TIP FROM THE COACH: Based on the above survey information, conducting thorough reference checks must continue to be an important step in the selection and interview process of hiring SuperStars for your property management company. Developing a reference checking process: The first step is to determine how reference checks are going to be done in your property management company and to establish or strengthen your written policy for how reference checks fit into your interview process. With some of our property management clients, their human resource department handles this important step before a formal job offer is made. With other property management clients, all hiring executives handle their own reference checks, based on the specific level of position being offered or the compen-

sation range being presented. As for references, three or more business references should be supplied by a job candidate as early in the interview process as possible. We highly recommend asking for references early in the interview process because this will give your hiring executives additional time to contact each organization submitted by a job candidate. This also means that your hiring executives will not be rushed to do reference checks in the final hours before making a job offer. This makes for a more thorough and complete reference checking process. TIP FROM THE COACH: In addition to reference checks, many property management companies are now asking permission to do background checks, credit checks and criminal checks as part of their hiring process. Based on the SHRM survey statistics above and your own professional experience, have you recently reviewed your reference checking

process? This process will help to link talented SuperStars to compatible positions within your property management company and will reduce the chances of hiring low performers. Questions to ask when calling a reference: It has been our experience that all of our property management clients want to create their own custom reference checking form. Here are some sample questions to get you started with yours: How would you characterize his/her success with your company? How would you characterize his/her energy level? How was this person viewed by his/her peers? Describe the types of decisions this person made on a daily basis? How did this person manage their time? Tell me about a disagreement or a challenging situation and how this person handled it? Specifically, how was this person paid? Why did this person leave your company? Based on what you shared today, would you hire this person back?

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TIP FROM THE COACH: We know that many companies are no longer giving references on past employees based on legal and liability concerns. Most of our property management clients now ask a job candidate to sign a reference authorization form giving permission to their previous employers for a full and candid reference while also waiving any legal liability. In addition, we strongly advise our clients to call each reference given by a job candidate and when the reference conversation is complete — ask this person, “Is their someone else within your company who can give me an additional reference on this job candidate?” Speaking to a second person within the same company is the secret to getting accurate and detailed references. Want to hear more about this important topic or ask some additional questions about how to build a custom reference checking form or to see a sample reference authorization form? Send an E-mail to ernest@powerhour. com and The Coach will E-mail you a free TeleForum invitation.

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Are you looking for a particular product or service? We can help!! Visit our Buyer’s Guide beginning on page 53 for the resources you need!

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Tight Economy! Reduced Staff! Demanding Customers! BY NANCY FRIEDMAN, TELEPHONE DOCTOR

“

These days it’s extra challenging to satisfy and keep customers. It’s even more important than ever because customer loyalty is generally considered the primary engine today to retain sales levels and gain an advantage over the competition. It’s been this way for a long time; it’s just getting more attention now. We just need to do things better. There are hundreds of ways to do better. Here are 9 we like: 1. Know your product and services… inside and out. Not being knowledgeable frustrates customers. An

uneducated employee is semi-useless to a customer. Job knowledge is key in any position. If for any reason your company doesn’t offer job knowledge training, make it your own priority to find out as much as you can. Job knowledge is a key ingredient to serving customers. 2. Believe in your product and services 150%. We know of a salesperson who has never had any formal sales training. However, based on the belief in the product, services and contagious enthusiasm, this person is a top seller. People love to buy

from people who get excited about their product. Customer service reps are salespeople!!! 3. Walk the walk, talk the talk. Practice what you preach. A Ford dealer would not drive a GM car. Employees need to support their company’s product or services before they can expect their customers to have confidence in them. 4. Keep your word. Companies spend thousands, sometimes millions of dollars advertising their services and Tight Economy — continued on page 34

Give the Gift of Knowledge, Give the Gift of Membership!! Why not give a gift that lasts the whole year through?? Enjoy: Access to our Legal & Operational Forms Collection Educational Seminars and Certification Programs

For more information, call AAOC at

Monthly General Membership Meetings & Networking

(714) 245-9500

Comprehensive Resident Screening Services* Apartment News Magazine & NAA Units Magazine Subscriptions

* Please note in order to receive the full Transunion credit report additional documentation requirements and fees apply.

Protecting your Property Rights at the State and Local Levels

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them in 7 working days, and then having it not show up is a credibility buster.

Tight Economy — continued from page 32 products. They tell the customer they are the best, the only, they are number one. “We guarantee our work” isn’t enough. Customers need to know that you’ll do what you and your advertising says you will. If you claim to provide the ‘best of anything,’ make sure you keep your word. And be sure all employees keep their word. Telling a customer something will be to

5. Return all calls and emails. It boggles my mind when a call or an email is not returned. There’s not an excuse in the world I could buy when that happens. Sure, some of us get way too many calls and aren’t able to return them in a timely manner. Well, then have the call returned on your behalf! Not returning an email? How much work does that take? Duh? 6. Don’t ever forget “who brought you to the dance.” In other words, there are always customers who were with you from the start. They helped make your business a success. They believed in you. A nice simple note once in a while is an ego booster to them and you’ll feel good about it too.

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7. Make no ulterior motive calls or notes. Every once in a while, drop a note or make a phone call to customers (and prospective customers) without trying to ‘sell’ them something. Telephone Doctor labels those “no ulterior motive” calls. They’re “just because” calls… and very welcomed. When was the last time you heard from a salesperson or a company just to say Hi? (See what I mean?)

tomer leaves or hangs up the phone, they think to themselves, “That was a great call/visit.” Not in a good mood? Learn how to be. Remember one of our Telephone Doctor mottos: “A phony smile is better than a real frown.” Do you really think the first runner up of the Ms. America contest is as “thrilled for the winner” as she says or shows she is? Talk about a great big phony smile! 9. Participate in customer service training programs at your company. Sure you know how to be a good CSR. But everyone could use a refresher. And if there are no programs in place on customer service, ask for them. At best, you’ll be ahead of the competition, and at worst, you’ll at least be even with them. Customer service is not a department. It is a philosophy. And it’s for the entire company. Everyone needs to embrace it — or it doesn’t work. Nancy Friedman, president of Telephone Doctor Customer Service Training, is a keynote speaker at association conferences, franchise and corporate meetings. She is the author of eight best selling books. Call Nancy at 3142911012 for more information or visit her on line at www.nancyfriedman.com.

8. Be in a good mood. All the time! Be the person that when the cus-

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training? AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years. Join us for our Workplace Harassment Training to learn about: n

Sexual Harassment

Investigating Complaints

Title VII Civil Rights Act

Prevention of Claims

Sex Discrimination

Each attendee will receive a Certificate of Completion after completing the training. Tom Cummings Wesierski & Zurek, LLP

Presented By:

Date:

Tuesday, March 24, 2015

Time:

Registration — 8:30am Program — 9:00–11:00am

Cost:

Members — $50 Non-Members — $70

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701

2 CEC Points

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on March 24, 2015

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

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The Apartment Association of Orange County would like to express our gratitude and thanks to the following individuals and companies for their consecutive membership in AAOC for 20, 30 and 40 years! Commitment of these members is outstanding and their support for the rental housing industry in Orange County is truly exemplary. The Apartment Association of Orange County will recognize each of these members during a special program planned for the February 17th General Membership Meeting.

a 20 Year Members b

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Jack Fullerton

Steven B Taylor

Stuart and Anne Johnson

R J Burke

JK Management

Lillian and Gene Andre

Nautical Apartments

Aboelkhair S Mikhail

Estate of Marshall L Morgan

James L and Shawna Milner

Mark Yang & Chi Yu Hu

Hal Scheie

M & M Enterprise

Joe and Susan Robbins

Scott Graham

Tillie Burke

Grater Concepts LLC

Janet Dâ&#x20AC;&#x2122;Agostino and Diane Browning

Stacol Management

Masaru Fujiwara

Torelli Realty

Western Consolidated Equities

Leonard Re

Sunstar Investments

Donald and Isabella Dugan

Scott and Misty Cushman

Elizabeth Wellenstein

Meridian Management

Seacliffe Homes

Century Crescent LLC

Emilie L. Weir

Larry E and Shirley Cox

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a 30 Year Members b Kenneth and Sharon Rockwell

Jamboree Management Company

Ismile Noorbaksh

John Martinez

Jean B Hannah

Harold and Eve Schmitz

David and Ida DeLeon

Kathy Curts

Lacher Development

Sycamore Village LLC

John R and Estelle Metcalf

Hyter Development Company

Dale Hayden

Bilancia Trust, Genevieve

Thomas A Barker John Christianson

a 40 Year Members b Ralph W Dunham

Esther Lurwig

Edmund and Irene Reschke

Betty L and William Bohrk

R Wayne Brown

Rodger A Switzky

Hermann and Elisabeth Haselbeck

Verlaine Heiser

Edward J Synicky

Larry Andreason

Julia Araiza

Virginia and Katsuji Kawai

Tad and Kazuko Nakawaki

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A Night Full of Cheer!

he Apartment Association of Orange County held a holiday reception Tuesday, December 16th to honor a few individuals who have made and continue to make an impact on the rental-housing industry. The first award of the night, our Legislator of the Year award, was given to Janet Nguyen, who has and continues to assist in the advancement of our associationâ&#x20AC;&#x2122;s legislative priorities. She works closely with county officials and the association staff to introduce or

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support legislation or amendments that benefit the rental housing industry. She has been endorsed by the Orange County Register, Orange County Business Council, and the California Republican Party and has been awarded several local awards recognizing this personâ&#x20AC;&#x2122;s exceptional services to the community and ability to embrace diversity throughout Orange County. She previously served on the Garden Grove City Council as the first woman councilmember elected in

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nearly 35 years. She was also the first woman Supervisor to represent the First District the first Asian-American and the first Vietnamese-American to serve on the Board of Supervisors, as well as the youngest Supervisor elected in Orange County history. In addition, she is the highest-ranking VietnameseAmerican elected official in California and the highest-ranking VietnameseAmerican woman elected official in the United States. She was also recently elected to State Senate.

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GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it. Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

First Vice President, Alan Dauger, presents the 2014 Legislator of the Year Award to State Senator, Janet Nguyen.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees. What do you have to do? You start by qualifying your building. “A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done! Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

Our Toys for Tots drive was a success! Thanks again to the Marines for sending some of their finest!

Congratulations again to Ms. Janet Nguyen, our 2014 Legislator of the Year! Our second award was one that has been around since 1994 when AAOC began the wonderful tradition of recognizing an individual whose service and commitment to the rental housing industry went above and beyond the call of duty by awarding the Apartment Association of Orange County’s Award of Excellence. Dorothy Gourley was presented this award by George Argyros and it

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com License # 0462338

Holiday Party — continued on page 40

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Holiday Party â&#x20AC;&#x201D; continued from page 39 has since seen 9 recipients over the past 20 years. The recipients include Ray Maggi, Stephen Duringer, Jon Smock, and Clem Morin to name a few. This yearâ&#x20AC;&#x2122;s recipient, Valerie Teeter, has been a part of the rental housing industry in both a personal and professional capacity. From education to legislative affairs, their involvement has made a large impact on the success of the Apartment Association of Orange County. She has been involved with the AAOC for over 3 decades and although no longer active, continues to draw a buzz when her name is mentioned. She is recently retired and focused on family, but has a place in all of our hearts. Thank you, Valerie, for your years of service, and congratulations! We also want to thank the Staff Sergeant and Navy Hospital Corpsman who were on hand to collect the toys from the attendees that brought gifts to benefit the children of Toys for Tots.

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Valerie Teeter is shocked to hear that she is the recipient of the AAOC Award of Excellence.

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ATTENTION ALL MAINTENANCE PROFESSIONALS AND APARTMENT OWNERS:

Have you been EPA Certified? Do you need a refresher? Professions affected include: Contractors, Painters, Electricians, Plumbers, and More

Lead: Renovate, Repair & Paint Rule (RRP) (40 CFR 745) EPA Regulation requires all contractors and others performing renovations on properties constructed prior to 1978, receive certification by an EPA Accredited Trainer. Make sure you are certified and current with your certification. Violations of this regulation can result in up to $37,500 in fines.

DON’T LET THIS HAPPEN TO YOU!

Dates Available:

Cost:

Initial Course 7:45 am–5:00 pm

Refresher Course 7:45 am–12:00 pm

January 21, 28 February 19, 25 March 17, 25 April 14, 28

May 20 June 24 August 19 October 27

February 26 May 14 September 22 November 12

Member — $100 Non-Member — $125

Location:

National Econ Corporation 1899 S. Santa Cruz Street, Anaheim 92805

Member — $175 Non-Member — $200

(Directions at: www.nationalecon.com/training/location)

To register:

Call the AAOC Office at (714) 245-9500 Visit the website www.AAOC.com

RESERVATIONS/CANCELLATIONS REQUIRE 72-HOUR NOTICE

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Are You Ready for the Show? BY VERONICA COPELAND

e are about a month away from the biggest event of the year…our 44th Annual Trade Show & Conference on Thursday, March 12, 2015 at the Orange County Fair & Event Center. Our show features a broad range of exhibitors and industry experts that serve the needs of owners, apartment managers, maintenance personnel and leasing staff. There’s something for everyone…from single unit owners to representatives of large management

firms! Attendance is free to everyone, even if you are not a member of the association. Exhibitors include representatives from all construction trades, professionals specializing in accounting, law, insurance, tax planning, property management, collection and more— plus a large number of other companies serving the industry. In addition to companies offering special discounts and excellent deals, there will be seminars conducted

Trade Show — continued on page 44

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Are pleased to announce that THOMAS B. CUMMINGS will be joining the firm starting August 1, 2014. MR. CUMMINGS will be teaming with TERENCE P. CARNEY in handling: 1. Defense of apartment owners & managers concerning Fair Housing claims, ADA claims, wrongful eviction claims, mold and other habitability claims, or other claims brought by tenants against landlords; 2 Defense of employers concerning employment claims brought by employees including workplace harassment and discrimination; 3. Eviction and landlord/tenant disputes.

email: tcummings@wzllp.com

email: tcarney@wzllp.com

www.wzllp.com 1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517 4 2

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Trade Show — continued from page 42 throughout the day by industry experts. At 9:15 AM, Michael Benton, Senior Vice President of Sales at NPM Staffing will present, “Making Your Residents Feel at ‘Home on the Range’”. Enjoy an encore presentation at 1:00 pm. At 10:30 AM, Attorney Stephen C. Duringer will help you “’Saddle Up’ for 2015”. The Duringer Law Group, PLC is one of the country’s leading law firms representing property owners. Enjoy an encore presentation at 2:15 pm. At 11:45 AM, A panel of guest speakers will present the “5th Annual Rental Housing Economic Forum”. The moderator will be Nick Lieberman, President Bona Fide Mortgage. The guest panelists are Jon Lansner, the Orange County Register’s business columnist and real estate blogger. Since 1986, Jon has covered the Orange County economy—and its real estate scene—as a reporter, editor and columnist for The Register. The “Lansner

on Real Estate” blog was launched in March 2006. Also, Dr. Mira Farka, Research Associate, Department of Economic and Environmental Studies at California State University, Fullerton. She has developed national and regional models that are used to forecast economic variables for the annual Economic Forecast for the Nation, Southern California and Orange County and the Midyear Update. Prior to joining Cal State Fullerton, Dr. Farka worked as an senior economist for Deutsche Bank, New York, were she was responsible for designing econometric and macro-based currency models. We have been hosting this industry event for 44 years. Our continued goal is to offer rental housing owners and managers the opportunity to discover all the professional resources and advice they need under one roof. The event is also a great opportunity to meet industry peers and build professional relationships. Door prizes, raffle prizes and even

cash prizes will be awarded throughout the day. The AAOC offers a wealth of resources to its members, however all are welcome! AAOC would like to say a very special thank you to our Platinum Sponsor, California Safety Agency (Booths 439/441), as well as our Gold Sponsor, Consensys Property Management (Booth 305). Make sure to visit their booth at the show! This year, our event will take place in buildings 10 (Costa Mesa) & 12 (Huntington Beach) on the grounds of the Orange County Fair & Event Center, located at 88 Fair Drive in Costa Mesa. If you would like more information, you may contact the AAOC at 714-245-9500 or visit www.AAOC.com.

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

6420 Roland St., Buena Park, CA 90621 • (714) 562-0800 www.orcoaptsupplies.com Toll free no. (888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

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WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $17.05 $21.90 $26.30 $30.75 $38.35 52.5" $18.45 $23.70 $28.40 $33.25 $41.65 64.5" $19.85 $25.50 $30.50 $35.75 $44.95 82.5" $22.65 $29.10 $34.70 $40.75 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

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Hotpoint Model: 30" Gas Pilotless RGB508PEF1WH

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44th Annual Trade Show & Conference Thursday, March 12, 2015 Orange County Fair & Event Center, Costa Mesa, CA

“FREE” 2015 Trade Show Seminars AAOC is proud to announce our “Rock Solid” Education Conference line-up. There will be four seminars that will run throughout the day during the trade show. Each seminar is being presented by rental housing industry experts.

9:15 – 10:15 am

Encore Presentation: 1:00 – 2:00 pm

Making Your Residents Feel at “Home on the Range” • • • • • • •

How to stay motivated and not lose the passion Are you really at your best today? Knowing your company ladder to success How to be a Team Player How far do you want to take this opportunity? Let’s all get back “to the basics”! Remembering what we do for a living! “We help people find homes!”

Michael Benton Senior Vice President of Sales, NPM Staffing

10:30 – 11:30 am

Encore Presentation: 2:15 – 3:15 pm

Legal Update — “Saddling Up” for 2015 • • • •

2014 Legislative Recap – What’s new for 2015 Eviction and Landlord Tenant Litigation Updates — Stuff You Have to Know to stay out of trouble! The Latest and Greatest Tenant Screening Practices! The Management Practices the Best of the Best Use!

Stephen C. Duringer, Esq. The Duringer Law Group, PLC, AAOC Board Member

11:45 am – 12:45 pm

5th Annual Rental Housing Economic Forum — Calmer Waters or the Wild West Revisited? Nick Lieberman, Moderator AAOC Past President, President, Bona Fide Mortgage 4 6

The panel of experts will delve into the financial, socio-economic and political factors that influence rental housing and the overall real estate community. Dr. Mira Farka Department of Economics at California State University, Fullerton Jonathan Lansner Orange County Register’s Business Columnist and Real Estate Blogger

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The Rental Housing Industry Event You Won’t Want to Miss! Thursday, March 12, 2015 8:30 am – 4 pm Orange County Fair & Event Center Costa Mesa, CA

All the finest industry resources gathered in one location: • Accounting • Appraisal • Asphalt & Concrete • Banking & Lending • Cable & Communications • Carpet & Window Covering • Cleaning • Collections • Construction • Decks • Doors & Windows • Drywall

• Environmental Services • Financial Planning • Fire & Flood Restoration • Gutters • Heating & Air • Insurance • Landscape • Laundry • Legal • Legislative Services • Maintenance • Mold Remediation

• Pest Control • Plumbing • Pool & Spa • Property Management • Real Estate Rental Publication • Resident Screening • Roofing • Security • Tax Planning • Towing • And much more!!

This is a MUST attend event!!!

Platinum Sponsor:

• Attend seminars that can help you better your business (see opposite side) • Network with fellow property owners and managers • Door prizes, raffles, cash prizes, and more! • Admission is FREE! — Note: The OC Fair & Event Center charges a parking fee.

Gold Sponsors:

For More Information: Phone: 714.245.9500 Fax: 714.245.9505 www.AAOC.com

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44th Annual Trade Show & Conference Thursday, March 12, 2015 8:30 am – 4 pm Orange County Fair & Event Center Costa Mesa, CA

BACK BY POPULAR DEMAND 5th Annual Rental Housing Economic Forum: Calmer Waters or the Wild West Revisited?

11:45 am – 12:45 pm

Moderated by AAOC Past President Nick Lieberman

This years FEATURED panelists: Dr. Mira Farka is a professor of Economics at California State University. She received her Ph.D. in Economics from Columbia University, New York, in 2004 with concentration in financial economics, monetary policy and asset pricing and applied macroeconomics. As research associate for the Institute of Economic and Environmental Studies at CSUF, Dr. Farka has developed national and regional models that are used to forecast economic variables for the annual Economic Forecast for the Nation, Southern California and Orange County and the Midyear Update. Together with Dean Puri, Dr. Farka co-presents these analyses in the annual and midyear economic forecast conference.

Dr. Mira Farka

Jon is The Orange County Register’s business columnist and real estate blogger. Since 1986, Jon has covered the Orange County economy and its real estate scene as a reporter, editor and columnist for The Register. The Lansner on Real Estate blog was launched in March 2006. Jonathan Lansner 4 8

Jon is a New York City native, a graduate of the University of Pennsylvania’s Wharton School, and was the 2005-2006 president of the Society of American Business Editors and Writers.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members! Gail Brown

New PSC Members

Vincent E and Barbara L Foster

Dick Wardlow Insurance Brokers 233 High Street Moorpark, CA 93021 Contact: Matt Wardlow (805) 298-3000

R Bryan Livingston Memphis Winset LLC Lori and Mark Thompson

Industrial Laundry Repair 24925 Walnut St., Unit B-207 Lomita, CA 90717 Contact: John Mayer (310) 890-0681

TND Management LLC

Lic. # 796052 Bonded & Insured

Quality Work at the Best Price

Lighthouse Electric

A P A R T M E N T

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Investment Capital Real Estate 1 Park Plaza, Ste. 600 Irvine, CA 92614 Contact: Ignacio Diaz, Jr. (949) 201-8817

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

RESIDENTIAL

COMMERCIAL

• Expert Troubleshooting

• Tenant Improvements

• Breaker Replacement

• Lighting Maintenance

• Circuit Additions

• Parking Lot Lighting

• House Fans

• 3 Phase Wiring

• Lighting Upgrades

24 hr. 7 Day Service

CALL

(949) 209-7387 (714) 434-9856

• Panel Changes • Phone & Cable Outlets • Security Lighting

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Royal Junk Removal

oyal Junk Removal is a family owned business that specializes in the removal and hauling of office, household, and commercial junk. We pride ourselves in outstanding, fast, efficient, and reliable service. We service all of Orange County and are available 24/7 for those emergency situations. Our uniformed ROYAL JUNK TEAM can help you rent properties faster by maintaining a professional appearance. We offer a simple solution to clearing out rental units that a tenant has forgotten about or abandoned. Our team does all the lifting, carrying, and loading of the items you need removed. Our greatest pleasure is donating 5% from each job to the Chelsea Hutchinson Foundation, a foundation that provides movement monitors and seizure service dogs to people with Epilepsy. After our daughter was diagnosed with Epilepsy at the age of 4 months, we were determined to raise as much money possible for this foundation that helps so many families. We also want to help educate the community about this disease that kills more people than breast cancer every year. With Royal Junk Removal there are no hidden fees, the price we quote is the price you pay. When our professional and qualifed team member arrives onsite and provides you with a quote you can rest assured that you will only pay what we quote from start to finish. We charge by quarter truck loads and if we quote you a full truck and the job is only half a truck, you will only pay the half truck load price! We recycle and/or donate up to 85% of the items we haul. Our prices include taxes, labor, and all disposal fees. We accept cash, check, and credit cards. We also offer discounts for repeat clients, commercial clients, and multiple truck loads. Let Us Unclutter Your Life! 5 0

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Joel Gonzalez www.RoyalJunkRemoval.com www.facebook.com/royaljunkremove www.twitter.com/royaljunkremovl (949) 800-9935

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Service 1st

Flat rate prices for all apartments. Certified Boiler Specialist.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Associated Heating & Air

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Axiometrics, Inc.

Online apartment guide.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

See the Advertisers Index on Page 72 for the location of our ad.

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Move

Apartment Market Research Data

Coast Plumbing, Heating & Air

Apartment Finder

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service.

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

For Rent Media Solutions

Excel Telemessaging

Air Conditioning & Heating

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Spicer Mechanical

Answering Service

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Ferguson Enterprises

apartments.com/LA Times

See the Advertisers Index on Page 72 for the location of our ad.

Law Office of Steven F. Schroeder

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Apartment Rental Publications & Services

R&B Wholesale Distributors, Inc.

Accounting Services

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Pierce-Eislen

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Product & Service Council — continued on page 52

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Product & Service Council

Todd A. Brisco & Associates

See the Advertisers Index on Page 72 for the location of our ad.

Business litigation, real estate law landlord/tenant and healthcare issues.

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

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Apartment/Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

National Service Company

Orco Apartment Supply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Appliance World

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Appliances Sales, Service & Leasing

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

R&B Wholesale Distributors, Inc.

Duringer Law Group, PLC

Ferguson Enterprises

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Industrial Laundry Repair

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Fisher & Phillips, LLP

Appraisal

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

First Metro Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Asphalt Sales & Service M & M Contracting, Inc.

Machine sales; Coin Operated Washer & Dryer Repairs.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Major appliances for apartments.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

See the Advertisers Index on Page 72 for the location of our ad.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

David S. Schonfeld, A Professional Law Corp.

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Lowe’s — Irvine

Eviction Attorneys.

Law Office of Steven F. Schroeder

Brennan Law Group

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Attorneys

L and D Appliance Corp.

Ruzick & Wallace, LLP

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

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Your Growth Opportunity!

EARN YOUR CAM ONLINE.

Earn your Certified Apartment Manager (CAM) designation online and increase your communityâ&#x20AC;&#x2122;s Net Operating Income. NAAEI developed the CAM Online course to provide affordable, convenient, self-paced training. Whether you are a new or experienced apartment manager, you can improve your: Financial Management Skills Ability to Report Financial Performance Management of Your Onsite Team

CAM MODULES:

Property Maintenance for Managers Risk Management

Management of Residential Issues

Financial Management

Legal Responsibilities

Research Analysis & Evaluation

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6 FranklinCovey

Fair Housing

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Marketing

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PRESENTED BY:

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Product & Service Council

Buying Group

Carpentry

continued from page 52

Professional Apartment Services

Brent Collins Construction

Buyers Access

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Boiler Systems Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

SoCal Builders Services

Lowe’s — Irvine

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

South Coast Construction & Repair

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co.

Carpet Sales & Service

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

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Carpet Cleaning

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems

N E W S

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

ServiceFirst Restoration, Inc.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

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Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Sharon & Sons Floor to Ceiling

(949) 552-7831

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Water heater/boiler service and installation.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Buffalo Maintenance, Inc.

Brent Collins Construction

NU-SHINE Construction Svcs. Inc

Water Heater Man, Inc.

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinets

Complete kitchen and bath restoration and refinishing company.

Spicer Mechanical

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Product & Service Council — continued on page 56

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Closed on Sundays

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WASH Multi Family Laundry Systems

Coin-Operated Laundry Equipment

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Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Coin-operated laundry equipment.

Appliance World

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coinmach Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Excalibur Laundries

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Cleaning Service

L and D Appliance Corp.

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Industrial Laundry Repair

We are a full service company specializing in interior renovations and unit turns.

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Tidy

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

See the Advertisers Index on Page 72 for the location of our ad.

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Collections

Todd A. Brisco & Associates

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

David S. Schonfeld, Attorney at Law

National Service Company

Specializing in residential & commercial evictions.

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Commercial Gas Grills AEI Corporation

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

CONCRETE • ASPHALT – Stamped – V gutters

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

MASONARY BLOCK WALLS • RETAINING WALLS

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

H.H.H Commercial General Builders Inc.

866-331-1031

— Quality Since 1986 —

562-843-3242

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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– New, Resurfaced – Patched, Seal, Stripe

Lic.# 495089

F E B R U A R Y

2 0 1 5

Fully Insured

South Coast Construction & Repair

McCormack Roofing Weatherproofing & Construction

Defining the commercial outdoor grill and patio heat experience since 1966.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Concrete Maintenance & Repair

Construction

DirecSupply, Inc.

Brent Collins Construction

Commercial Patio Heaters

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

SoCal Builders Services

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

M & M Contracting, Inc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

Product & Service Council

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Sondance Painting

— continued on page 58

Toll Free (855) Local (949)

24 HR PROPERTY RESTORATION SERVICES

88-FIRST 613-5653

www.callserviceﬁrst.com

WATER | MOLD | FIRE | FULL RECONSTRUCTION

24 HOUR

NO HIDDEN COSTS

EMERGENCY RESPONSE Property Management Specialist Serving All of Orange County Ask us about our Pre-Disaster Preparedness Program

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR

Christian Rovsek

CELL 949-610-9251 Christian@callserviceﬁrst.com

FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST 562

926-7138

LIC. #828563

• 949

A P A R T M E N T

ServiceFirst Restoration Inc. 27601 Forbes Rd #11 Laguna Niguel, CA 92677

472-7516

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CSLB#970181

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Product & Service Council

SoCal Builders Services

Premier Roofing & Building Co Inc.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

continued from page 57

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

General Contractor.

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

NPM Staffing

Turnaround Solutions, LLC

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Countertops  Buffalo Maintenance, Inc.

Deck Coatings, Magnesite Repairs, Waterproofing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

General Contractor.

R3 Construction, Inc.

Brent Collins Construction

Lowe’s — Irvine

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Laminate, quartz & granite available. No job too small.

SoCal Builders Services

Lowe’s — Irvine

Alan Smith Pool Plastering, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Republic Window & Doors

LA Hydro-Jet & Rooter Service, Inc.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Platinum Plumbing Services, Co.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

General Contractor.

Drain Cleaning

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling

Flat rate prices for all apartments. Certified Boiler Specialist.

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Draperies/Blinds/Window Coverings Apex Window Décor

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Discount Drain & Plumbing Repair

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

See the Advertisers Index on Page 72 for the location of our ad.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Orco Apartment Supply, Inc.

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

See the Advertisers Index on Page 72 for the location of our ad.

Flooring and window coverings.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

Patio Door Problems?

We are Still Able to Replace Just the Bottom Tracks!!

Patio Door Repairs – Replace Rotting Old Tracks – New Rollers, Handles & Locks – Replace Fogged or Broken Glass

We Make Your Old Doors Work Like New

Screen Doors – Strong Swinging & Sliding Screen Doors – Strong Screen Materials Closet Doors – We Carry Contractors Wardrobe Products – Mirrored Doors & Vinyl Board

o count t 10% Dis mbers! e AAOC M

714-963-0505

www.MooreReplacements.com Lic # 674155

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Product & Service Council

Environmental Consulting & Training

continued from page 59

American Environmental Specialists, Inc.

Brennan Law Group

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Electrical KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

National Econ Corp.

Orco Apartment Supply, Inc.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Environmental Services

R&B Wholesale Distributors, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Evictions

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

American Environmental Specialists, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

Wesierski & Zurek, LLP

We provide elevator maintenance, repairs & modernization.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Wesierski & Zurek, LLP

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Performance Elevator Contractors, Inc.

Duringer Law Group, PLC

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Dick Wardlow Insurance Brokers

Elevator Services

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

SoCal Builders Services

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor.

South Coast Construction & Repair

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

TO CALL…800 640-4743 TODAY

Financial

WWW.PHDINSURANCEBROKERS.COM

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

info@phdinsurancebrokers.com License # 0462338

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Diversified Investment Strategies

Restore 247

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Flooring

Eric Caamano 2331 E. Foothill Blvd. Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

See the Advertisers Index on Page 72 for the location of our ad.

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Life Safety

Interstate Restoration

Garage Doors

Shield Fire Protection

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

See the Advertisers Index on Page 72 for the location of our ad.

Fitness Equipment

General Contractor

Star Trac

R3 Construction, Inc.

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

BUFFALO.AD.Resized:Layout 1

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Manufacture & sell fitness equipment for commercial grade use.

3/1/12

5:37 PM

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Product & Service Council

Page 1

— continued on page 62

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

A P A R T M E N T

N E W S

License #797645

Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Product & Service Council

PHD Insurance Brokers, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

continued from page 61

Grout Restoration 1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Service

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Handyman

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Hardwood Floor Refinishing 1 Day Wood Floor & Tile Grout Restoration Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

A P A R T M E N T

Online apartment guide

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Kitchen Renovations Buffalo Maintenance, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

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Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

See the Advertisers Index on Page 72 for the location of our ad.

Landscape Cresta Verde Landscape Construction Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

Los Gatos, Inc.

Commercial, Personal & Health Insurance.

Complete kitchen and bath restoration and refinishing company.

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

N E W S

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Cheryl Binns All State Insurance

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Dick Wardlow Insurance Brokers

Coast Plumbing, Heating & Air

apartments.com/LA Times

Move

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Apartment insurance, auto & home packages — several companies to choose from.

Associated Heating & Air

Internet Services

Brian Berg Insurance Services, Inc.

Davis & Madden Insurance Agency, Inc.

Heating & Air Conditioning

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Insurance

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Rey Insurance Services, Inc.

Spicer Mechanical

Brent Collins Construction

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R&B Wholesale Distributors, Inc.

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

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Turnaround Solutions, LLC

Lending Institutions

Luther Burbank Savings

Ferguson Enterprises

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Opus Bank

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Chase Commercial Term Lending

Seacoast Commerce Bank

See the Advertisers Index on Page 72 for the location of our ad.

Industry specific banking services for Property Management Companies.

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Chase Multifamily Lending

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Walker & Dunlop

Citizens Business Bank

Wells Fargo Multifamily Capital

Orco Apartment Supply, Inc.

Business Banking, Apartment Loans/Commercial Loans.

Specialized lending programs for multifamily properties.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Independence Bank

Lighting

Mai Ly-Vu 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 mly-vu@iBankCA.com — www.iBankCA.com

Mailboxes

DirecSupply, Inc.

Full service commercial bank, commercial real estate lending, sutomized personal/business banking.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

continued from page 63

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

General Contractor.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products Brent Collins Construction

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Buffalo Maintenance, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mold Remediation

American Environmental Specialists, Inc.

Industrial Laundry Repair

Interstate Restoration

Performance Elevator Contractors, Inc. Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

RoofLIFE Management, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Pam Esparza 3015 Bristol Street Costa Mesa, CA 92626 (714) 421-0993 pam.esparza@dunnedwards.com – www.dunnedwards.com Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Turnaround Solutions, LLC

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Subsidiary of Ray Roberts Realty, Inc.

Paint Sales & Service

Salvador Munguia Painting Co.

Roberts Management & Investments Se Habla Español

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Dunn Edwards Paints

Natural Gas Consulting

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Outdoor Furniture & Refinishing

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

ServiceFirst Restoration, Inc.

We provide elevator maintenance, repairs & modernization.

See the Advertisers Index on Page 72 for the location of our ad.

Alan Smith Pool Plastering, Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

See the Advertisers Index on Page 72 for the location of our ad.

Machine sales; Coin Operated Washer & Dryer Repairs.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Ornamental Iron

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 4

Fax (562) 430-0693

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www.rayrobertsrealty.com

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Coast Plumbing, Heating & Air

Patio Covers

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Patrol Services

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Access Exterminator Service, Inc.

DM Smithco

See the Advertisers Index on Page 72 for the location of our ad.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Ferguson Enterprises

Dunlap Property Group

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

JLE Property Management

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Dewey Pest Contol

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

Product & Service Council — continued on page 66

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Pool/Spa Service & Repair

The Termite Guy

Alan Smith Pool Plastering, Inc.

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Western Exterminator

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies California Rooter & Plumbing

Allen Properties

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Discount Drain & Plumbing Repair

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Orco Apartment Supply, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Axiometrics, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Pest Control

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

DirecSupply, Inc.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Village Patrol, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

General Contractor.

NPM Staffing

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

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Product & Service Council

WestCoast Property Management

Full Service Real Estate

Specializes in rental properties 15 units or less

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

continued from page 65

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Reynolds Realty Advisors

Property Management Software

Elizabeth Reynolds 22431 Antonio Pkwy. Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

See the Advertisers Index on Page 72 for the location of our ad.

Ohana Properties

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

See the Advertisers Index on Page 72 for the location of our ad.

Property Management Staffing

Satellite Management Co.

NPM Staffing

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Steadfast Management Company, Inc.

Kara Engemann 813 N. Harbor Blvd. Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

PMI Orange County

Prestige Property Management

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 6

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Premier Roofing & Building Co Inc.

Rain Gutters

Reconstruction

Argos Systems

Brent Collins Construction

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Buffalo Maintenance, Inc.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Real Estate/Investments

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Auction.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Nationwide online commercial and multifamily real estate marketplace.

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Sperry Commercial

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

South Coast Construction & Repair

Premier Roofing & Building Co Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Gorman & Associates

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV Multicom, Inc.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

RoofLIFE Management, Inc.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Investment Capital Real Estate

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Roofing

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Security Systems Multicom, Inc.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Commercial Real Estate Specialists.

Product & Service Council — continued on page 68

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Product & Service Council

TO’ and MO’ Towing

Ferguson Enterprises

Towing company with 4 locations in Orange County.

Training

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Orco Apartment Supply, Inc.

Trash Services

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Royal Junk Removal

R&B Wholesale Distributors, Inc.

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

continued from page 67

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs. Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax Planning

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

The ultimate in junk removal and trash elimination

Diversified Investment Strategies

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Utilities & Sub Metering

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

AUM

See the Advertisers Index on Page 72 for the location of our ad.

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

HMWC, CPAs & Business Advisors

Southern California Edison Multi Family Program

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

South Coast Investment Advisors, LLC

Video Commercials

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Telecommunications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

24/7 Bilingual Telephone Answering Service.

Tree Service Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Towing

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Buffalo Maintenance, Inc.

Water Heaters

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCormack Roofing Weatherproofing & Construction

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Los Gatos, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

RoofLIFE Management, Inc.

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Dona Fugmann 9975 Businesspark Ave., Ste. C San Diego, CA 92122 (800) 834-9360, Fax (800) 834-9370 jbloomberg@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

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Premier Roofing & Building Co Inc.

Windows & Doors 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Lowe’s — Irvine

Republic Window & Doors

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

SoCal Builders Services

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Free Tax Prep Campaign As the year ends, tax season is just around the corner. Often, filing for taxes stirs up a lot of emotion for individuals and families who may feel overwhelmed by the process and how to prepare their returns accurately and on time. At Orange County United Way, we are proud to help lead the way for hard working families by connecting people to our Free Tax Prep program. Each year thousands of filers discover this great service and many more come back year after year. During the process, many discover that they may also be eligible for the Earned Income Tax Credit (EITC), an anti-poverty tax credit designed to bridge the wage gap for our community’s low-income workers. Each year, in conjunction with the IRS and nonprofit organizations across Orange County, United Way educates residents about this valuable credit. You may be surprised to learn that one in four Orange County residents live in poverty. While that number is alarming, the more surprising and little known fact is that the majority of these households have at least one member working full-time.* The EITC is designed specifically for the working poor and provides up to a $6,143 credit for eligible families. Best of all, these dollars go right back into the local economy, as families use the funds to pay for critical expenses including food, shelter, health care and clothing. Surprisingly, one in five eligible families do not claim this tax credit, leaving millions of unclaimed dollars in Orange County alone. A major barrier keeping families from accessing this credit is that either they do not file their taxes or private tax preparers miss the credit or charge extra for the family to claim it. Do you know a family that is struggling to make ends meet? Perhaps they are often short on rent or cannot pay at all. The EITC could go a long way in helping ease this financial burden and by helping your tenants access this credit, everyone can benefit from this tax season. Please share with your residents about how the Orange County United Way, the IRS and community based organizations all over the county are teaming up to provide FREE tax assistance to ensure residents are taking advantage of the EITC. Even if your tenants do not qualify for the EITC, they can still have their taxes prepared for free at one of the community sites if they make under $60,000. Tenants can call 1.888.434.8248 to find a site nearest to them, or go online and file for free at MyFreeTaxes.com. If you would like educational materials to hand out to your residents about the EITC and the free tax preparation sites, please contact Hoda Hessaramiri, Program Manager at Orange County United Way at hodah@unitedwayoc.org. *Based on data collected by the 2010 Census and the Insight Center for Community Economic Development

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category See page 72 for alphabetical listings

ENVIRONMENTAL SERVICES

MASONRY

American Environmental Specialists...............12

H.H.H Commercial General Builders, Inc.......56

Dick Wardlow Insurance Brokers.....................21

MOLD REMEDIATION

Service First Restoration, Inc. ..........................57

American Environmental Specialists...............12

Wesierski & Zurek, LLC....................................42 ESCROW & EXCHANGE

Safe Harbor Exhange, Inc.................................56 EVICTIONS

Service First Restoration, Inc. ..........................57 ORNAMENTAL IRON

Alertt Access Gate Controls..............................11

AIR CONDITIONING & HEATING

CARPET CLEANING

Coast Plumbing, Heating & Air, Inc.................63

Service First Restoration, Inc. ..........................57

JM Air Conditioning & Heating.......................51

COIN-OPERATED LAUNDRY EQUIPMENT

APPLIANCES—REPAIRS, PARTS, RENTALS

Coinmach...........................................................25

Ferguson.............................................................71

National Service.................................................22

Steven D. Silverstein, Law Office......................18

Lin-Ed’s Appliance Service & Repair...............51

WASH Multi-Family Laundry Systems............19

Wesierski & Zurek, LLC....................................42

ORCO Apartment Suppy...................................44

COLLECTIONS

R&B Wholesale Distributors, Inc. ....Back Cover

Block & Associates.................. Inside Back Cover

APPRAISALS/VALUATIONS

Duringer Law Group, PLC.... Inside Front Cover

First Metro Appraisals.......................................24

Fast Eviction Service.........................................31

South Coast Construction & Repair.................34

ASPHALT SALES & SERVICE

CONCRETE MAINTENANCE & REPAIR

FIRE & FLOOD RESTORATION

PORCELAIN REFINISHING

AMS Paving........................................................58

C & C Paving Company, Inc..............................52

Service First Restoration, Inc. ..........................57

Bath Crafters......................................................54

C & C Paving Company, Inc..............................52

H.H.H Commercial General Builders, Inc.......56

FLOORING, REPAIRS, TILE

PROPERTY MANAGEMENT

H.H.H Commercial General Builders, Inc.......56

South Coast Construction & Repair.................34

Brent Collins Construction...............................22

J.D. Property Management................................34

Paveway..............................................................18

JLE Property Management Inc...........................8

CONSTRUCTION

Buffalo Maintenance, Inc..................................61 Carpet Crafts......................................................29

Orange County Property Management............28

ATTORNEYS

Brent Collins Construction...............................22

Ken Taylor Carpets............................................55

Ponderosa Property Management, Inc............11

Buffalo Maintenance, Inc..................................61

Sharon & Sons Floor to Ceiling........................10

Roberts Management & Investments...............64

Service First Restoration, Inc. ..........................57

GATED ENTRIES

RAIN GUTTERS

Alertt Access Gate Controls..............................11

Argos Home Systems.........................................72

GLASS, SCREENS

REAL ESTATE INVESTMENTS

Anaheim Screen & Glass...................................72

Hom Sotheby’s International Realty —

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................15

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................15 Duringer Law Group, PLC.... Inside Front Cover Fast Eviction Service.........................................31

FENCING & GATES

Alertt Access Gate Controls..............................11 Buffalo Maintenance, Inc..................................61 H.H.H Commercial General Builders, Inc.......56

Brent Collins Construction...............................22 PAINT SALES & SERVICE

Rash Yambo Decking & Stairs..........................24 Sondance Painting.............................................57 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................43 Ferguson.............................................................71 ORCO Apartment Suppy...................................44

Fast Eviction Service.........................................31

CONSULTING

Wesierski & Zurek, LLC....................................42

Investment Capital Real Estate.........................40

Duringer Law Group, PLC.... Inside Front Cover

COUNTER TOPS

Moore Replacements.........................................59

The Stanfield Group.....................................14

Sharon & Sons Floor to Ceiling........................10

Traks R Us..........................................................11

Investment Capital Real Estate.........................40

DECK COATINGS, MAGNESITE REPAIRS,

HEATING & AIR CONDITIONING

Vanguard Investment Properties......................38

Coast Plumbing, Heating & Air, Inc.................63

W. R. Gorman....................................................16

JM Air Conditioning & Heating.......................51

RECONSTRUCTION

INSURANCE

Moore Replacements.........................................59

Steven D. Silverstein, Law Office......................18 AWNINGS

The Awning Company.........................................9 BATHROOM RENOVATIONS

WATERPROOFING

Brent Collins Construction...............................22

Ferguson.............................................................71

Buffalo Maintenance, Inc..................................61

BATHTUB REFINISHING

Rash Yambo Decking & Stairs..........................24

Bath Crafters......................................................54

DOORS, WINDOWS

NU-SHINE Construction Svcs. Inc.....................6

Anaheim Screen & Glass...................................72

BLINDS

Moore Replacements.........................................59

Apex Window Decor.........................................12

Republic Windows & Doors.............................28

Sharon & Sons Floor to Ceiling........................10

Traks R Us..........................................................11

BOILER SYSTEMS

DRAINS

LEAK DETECTION

Debinaire Co......................................................20

Aarow Drain & Plumbing.................................72

California Rooter & Plumbing..........................33

CABINETS/REFINISHING

California Rooter & Plumbing..........................33

Coast Plumbing, Heating & Air, Inc.................63

Brent Collins Construction...............................22

Coast Plumbing, Heating & Air, Inc.................63

LENDING

Sharon & Sons Floor to Ceiling........................10

Discount Drain & Plumbing Repair.................43

CARPENTRY

DRAPERIES/BLINDS/WINDOW

Brent Collins Construction...............................22

Dick Wardlow Insurance Brokers.....................21 Farmers Insurance — Theresa Simes Agency.................................42 PHD Insurance Brokers, Inc.......................39, 60 KITCHEN RENOVATIONS

Ferguson.............................................................71 LANDSCAPE SERVICES

Beauty Scapes Landscape Services.....................6

Bona Fide Mortgage..........................................24 Chase/Scott Schweer............................................2 Rockhall Funding Corp.......................................7

COVERINGS

Service First Restoration, Inc. ..........................57 South Coast Construction & Repair.................34 ROOFING

Dale’s Roofing....................................................65 Royal Roofing.....................................................30 Sierra Roofing....................................................66 South Coast Construction & Repair.................34 SECURITY SERVICES

Alertt Access Gate Controls..............................11 SIGNS

ProImage Signs..................................................59 TAX & FINANCIAL PLANNING

Diversified Investment Strategies.....................26 TRAVEL AGENCIES

LIGHTING

Stewart Tours.....................................................45

Buffalo Maintenance, Inc..................................61

Apex Window Decor.........................................12

Lighthouse Electric............................................49

WATER HEATERS

South Coast Construction & Repair.................34

R&B Wholesale Distributors, Inc. ....Back Cover

MAIL BOXES

California Rooter & Plumbing..........................33

CARPETS

Sharon & Sons Floor to Ceiling........................10

ORCO Apartment Suppy...................................44

Coast Plumbing, Heating & Air, Inc.................63

Carpet Crafts......................................................29

DRYWALL

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................20

Ken Taylor Carpets............................................55

Brent Collins Construction...............................22

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

ORCO Apartment Suppy...................................44

ELECTRICAL

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................61

Sharon & Sons Floor to Ceiling........................10

Lighthouse Electric............................................49

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Brent Collins Construction...............................22

ORCO Apartment Suppy...................................44

Buffalo Maintenance, Inc..................................61

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................28

South Coast Construction & Repair.................34

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

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Aarow Drain & Plumbing................................72

Ken Taylor Carpets...........................................55

Alertt Access Gate Controls.............................11

J.D. Property Management...............................34

American Environmental Specialists..............12

JLE Property Management Inc..........................8

AMS Paving.......................................................58

JM Air Conditioning & Heating......................51

Anaheim Screen & Glass..................................72

Lighthouse Electric...........................................49

Apex Window Decor........................................12

Lin-Ed’s Appliance Service & Repair..............51

Argos Home Systems........................................72

Moore Replacements........................................59

The Awning Company........................................9

National Service................................................22

Bath Crafters.....................................................54

RESULTS OR NO CHARGE FREE ESTIMATES

NU-SHINE Construction Svcs. Inc....................6

Beauty Scapes Landscape Services....................6

Orange County Property Management...........28

$65.00

Bona Fide Mortgage.........................................24

DRAINS UNBLOCKED !

Expert Plumbing Repairs

“Introductory Offer”

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

AAROW

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Block & Associates..................Inside Back Cover Brennan Law Firm............................................15 Brent Collins Construction..............................22 Buffalo Maintenance, Inc.................................61 C & C Paving Company, Inc.............................52 California Rooter & Plumbing.........................33 Carpet Crafts.....................................................29 Chase/Scott Schweer...........................................2 Coast Plumbing, Heating & Air, Inc................63 Coinmach..........................................................25 Dale’s Roofing...................................................65 Debinaire Co.....................................................20 Dick Wardlow Insurance Brokers....................21 Discount Drain & Plumbing Repair................43

Anaheim

Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

Window repair or replace Patio door repair or replace Shower enclosures Mirrors Table tops Sash balances New screens or rescreens Anaheim Screen & Glass

(714) 635-9335

1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

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A P A R T M E N T

Diversified Investment Strategies....................26 Duringer Law Group, PLC....Inside Front Cover Farmers Insurance — Theresa Simes Agency.................................42

ORCO Apartment Suppy..................................44 Paveway.............................................................18 PHD Insurance Brokers, Inc......................39, 60 Ponderosa Property Management, Inc...........11 ProImage Signs.................................................59 R&B Wholesale Distributors, Inc. ...Back Cover Rash Yambo Decking & Stairs.........................24 Republic Windows & Doors............................28 Roberts Management & Investments..............64 Rockhall Funding Corp......................................7 Royal Roofing....................................................30 Safe Harbor Exhange, Inc................................56 Service First Restoration, Inc. .........................57 Sharon & Sons Floor to Ceiling.......................10 Sierra Roofing...................................................66 Smart Alert Service..........................................23 Sondance Painting............................................57 South Coast Construction & Repair................34

Fast Eviction Service........................................31

Steven D. Silverstein, Law Office.....................18

Ferguson............................................................71

Stewart Tours....................................................45

First Metro Appraisals......................................24

Traks R Us.........................................................11

H.H.H Commercial General Builders, Inc......56

Vanguard Investment Properties.....................38

Hom Sotheby’s International Realty —

W. R. Gorman...................................................16

The Stanfield Group.....................................14

WASH Multi-Family Laundry Systems...........19

Investment Capital Real Estate........................40

Wesierski & Zurek, LLC...................................42

N E W S

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F E B R U A R Y

2 0 1 5

Tenant Eviction Unlawful Detainer $

100

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com