SBIA PARTNER PROFILE TICO MAIL WORKS
Tico Mail Works – Remaining Sustainable through CSR Tico Mail Works’ additional CSR initiatives throughout the pandemic help achieve SDG 3 (well being) SDG 8 (decent work) SDG 9 (innovation) and SDG 13 (climate action)
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e started our sustainability journey back in 2014 with the publication of our first Sustainability Report with the help of Business in the Community at that time,” recalls Tico Mail Works founder Alex Pigot. “Since then we have independently issued a report every year.” As part of the report-writing exercise, it became evident that the company was already doing a number of things to recognise the four pillars of the business: staff, customers and suppliers, the community and the environment. “Things such as work life balance for the staff, transparency and feedback for the customers and suppliers, financial and physical support to the community, and improving the environment around us by water conservation and energy reduction measures,” Pigot notes. When the UN Sustainable Development Goals were issued in 2015, Tico Mail Works incorporated these into their work. “We decided then to use our Sustainability Report to describe how we were improving year on year to achieve the SDGs. Our goals then became
the achievement of the SDGs, but in particular SDG 5, Gender Equality and SDG 10, Equality For All.” PANDEMIC PLAN When it became clear to Pigot, in mid February 2020, that COVID 19 would affect the business, the company management team actioned their Pandemic Action Plan, developed at the time of swine flu in 2010, and liaising
IN JUNE 2020 WE PURCHASED A STERILISING MACHINE TO STERILISE THE BUILDING DAILY, OPERATED BY THE HEAD OF MACHINE PACKING AND HIS TEAM.
with line managers and staff, updated and implemented it. “We purchased laptops and headsets for those who would have to work from home and announced to our staff, suppliers and customers that we would hold a training day on 16th March 2020, where all staff would work from home,” he recalls. “On that day we trained all staff in Microsoft Teams and Zoom. We purchased an infra-red thermometer and from 18th March all staff, suppliers and customers who visited the premises were required to have their temperature taken by our receptionist. In June 2020 we purchased a sterilising machine to sterilise the building daily, operated by the head of machine packing and his team. And in January 2021 we started voluntary weekly antigen testing, and offered antibody testing for all staff and their families. And we issued all staff with bluetooth contact tracing fobs to identify “on-premises close contacts.” As an essential service Tico Mail Works managed to stay open every working day throughout the pandemic. Plans are in place to retain measures including allowing staff to retain their ability to work from home and their daily working from home allowance, as well as reducing the company’s carbon footprint and international business travel and aiming to become carbon neutral by 2030 by committing to the #LowCarbonPledge being promoted by Business in the Community.
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