SEPTEMBER 2022 P08 Big Weekend line up revealed! 23 & 24 September P16 showfrankfurtP48announcedwinnersP04whatcommunication:customernottosayIGAbigawardsautomechanikapreview behind the scenes we visit staffordshire's newest mot workshop and take a tour of ferodo's r&D facilities
Final chance to secure your Big Weekend ticket Get yours NOW! With a fantastic line up of speakers, including: One and two-day tickets are available for this technical training event that takes place on Friday 23rd and Saturday 24th of September at Delphi Technologies, Warwick Join us and independent workshops for two days of unique content delivered by some of the best independent trainers and workshop owners in the industry. Network with garages from across the UK and have some fun at the same time. We will provide insights into boosting your first-time fix rate, the latest technology to enter your workshop and practical tips to take back to your workshop plus, you will also have the opportunity to meet our speakers and sponsors during our networking lunch. Ticket prices are heavily subsidised by our sponsors, the day includes all refreshments and lunch. One day ticket only £79.00 plus VAT • Two day ticket only £129.00 plus VAT Both one and two-day tickets are available to purchase at www.autotechnician.co.uk/training Media Partner:AUTOTECH 2022 is sponsored by: *Tickets will be limited and fully refundable if COVID restrictions are implemented Plus, expert trainers from: Delphi Technologies • ZF [pro]Tech • febi bilstein • Varta Batteries TheDarlingDarrenDPFDoctorCROOKANDYGOTBOOST cleevelyCLEEVELYMATTmotors vaggarethdaviesspecialist melvillepetehevra
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The long, hot summer concluded with a showcase of past, present and future automotive innovations at the British Motor Show, while next door the trade’s finest workshops and repairers were also celebrated at the Independent Garage Association’s BIG Awards. Garages and technicians who deliver exceptional service, set the bar by embracing electrified vehicle repair, and those who work behind the scenes to help others improve their expertise, were honoured. Congratulations to all those nominated, see page 6, and to the many others reading this who keep pushing forward despite the various challenges faced.
SEPTEMBER 2022 P4 Industry P8 Last chance to get tickets The Big Weekend! P10 Ford Fiesta case study P16 Business: Customer communication P24 MOT Workshop Visit: Longton Test Centre P28 MOT equipment P30 Wipers P34 Brake Friction P38 Supplier visit: The home of Ferodo P40 Filters P43 Parts, Tools & Tips P48 Automechanika Frankfurt preview
Published by: Aftermarket Media Solutions Ltd, The Joiners Shop, Historic Dockyard Chatham, Kent ME4 4TZ
Andy Crook considers neuro linguistic programming from page 16 to provide practical advice on what not to say to customers, we also delve behind the scenes at a new MOT workshop, from page 24, visit the home of Ferodo braking in Derbyshire, from page 38, and discover the R&D involved in bringing OE tech to aftermarket wipers with TRICO, from page 30. Discover what suppliers are up to at Automechanika Frankfurt later this month from page 48. We will be helping technicians improve their first-time fix rate in Warwick on Friday 23rd and Saturday 24th September, see page 8 for the line-up – grab a discounted ticket now and gain valuable advice from the finest trainers around. We hope to see you there!
PAGE 24 PAGE 16
Subscription to the magazine is free to those who fulfil the publisher’s criteria. UK independent workshops can subscribe at www.autotechnician.co.uk/subscribe Nine issues will be published throughout 2022 and will be mailed out free of charge to qualifying readers - you must work in a UK independent workshop, have buying responsibility and reside in the UK. Those who do not meet the qualifying criteria can request to receive a link to the digital issue free of charge or can opt to pay £25 for an annual subscription to receive an issue in the post.
All material, unless otherwise stated, is the copyright of Aftermarket Media Solutions Ltd and reproduction in whole or in part of any text, photograph or illustration, without prior written permission of the publishers, is prohibited. While all due care is taken to ensure the content of Autotechnician is accurate, the publishers cannot accept liability for omissions or errors. Any written material or pictures supplied by contributors are published in good faith and on the understanding they are free from any copyright or other restrictions.
NATHAN WISE, DIGITAL BRAND MANAGER Nathan@autotechnician.co.uk MIKE SMITH, EDITORIAL admin@autotechnician.co.ukASSISTANT
EDITOR
NICOLA ST CLAIR
The Independent Garage Association recently held its BIG Awards at Farnborough International Exhibition and Conference Centre, where over 350 people gathered to recognise the best of the UK’s independent garage sector.
“Congratulations to all our worthy winners, highly commended garages and finalists, who are all truly outstanding examples of Britain’s best independent garages.”
https://independentgarageassociation.co.uk Customer Service WinnerAward Hillclimb Garage ImprovementBusiness Award Winner Cleevely Motors Highly Commended Cedar Garage Individual Contribution WinnerAward Hayley Pells Highly Commended Peter Whieldon Training & Development WinnerAward Cedar Garage Highly Commended Collison Motoring Services Communication Award Winner ACC UK Ltd Highly Commended Avia Autos EngagementCommunity Award Winner Exminster Garage Highly Commended Lindleys Autocentres Innovation Award Winner Cleevely Motors Highly Commended Cayman Autos Consumer Choice Award Winner Cedar Garage Highly Commended Amors Auto Solutions AchievementOutstanding Award Winner Bee Cool ACS Independent Garage of the Year - Small Winner Hillclimb Garage Highly Commended Simply Serviced Independent Garage of the Year - Large Winner Shaikly Motor Company Highly Commended CCM, CR Allen & Sons Independent Garage of the Year - Overall Winner Cleevely Motors Lifetime Achievement WinnerAward Phil Todd
INDUSTRY THE BEST OF THE SECTOR RECOGNISED AT THE BIG AWARDS
4 industry
Winners were announced over thirteen categories, showcasing how garages and individuals have excelled across all aspects of running an independent garage business. Congratulations to the winners and highly commended for this year’s awards: Stuart James, IGA Chief Executive, comments: “It has been a great honour to hold these awards for the independent garage sector after a very challenging couple of years. Local garage businesses have been overlooked for far too long, so it was wonderful to see the sector together in one room to bring widespread recognition to the unsung heroes that keep the UK moving.”
Anton Fricker of Taunton previously plead guilty to committing fraud by dishonestly making a false representation by issuing an MOT certificate without performing MOT tests, intending to make a gain for himself or Fricker’sanother.former employer alerted DVSA to the issue. DVSA investigated, although Fricker refused to engage with the investigation. Having initially denied the offences, when presented with the evidence, Fricker admitted to the counts and to having received payment for the fraudulent FrickerMOTs. was sentenced to an 8-month custodial sentence, suspended for 15 months, ordered to carry out 150 hrs of unpaid work and 25 rehabilitation days, and ordered to pay a £500 contribution towards prosecution costs.
For peace of mind always use a Garage Equipment Association GEAmember.accredited engineers work to an industry code of conduct. Your assurance their skills and knowledge have been independently assessed. IS YOUR EQUIPMENT ENGINEER GEA ACCREDITED? Ask your engineer for his accreditation card !The Upholders of Industry standards since 1945 The Garage Equipment Association www.gea.co.uk GEA ACCREDITED ENGINEER IDExpDisciplineCompanyNameDateNumber XX123456XX123456XX123456XX123456XX123456 MOT FRAUDSTER GIVEN EIGHT-MONTH
www.theimi.org.uk
INDUSTRY5
A new IMI report confirms an aging population, decreased immigration and the green agenda are creating a major skills challenge for the automotive labour market.
Many of our older workers are set to retire over the coming years and fewer younger workers are joining the labour force. Without doubt, more needs to be done to attract young blood into the UK’s automotive sector.”
In addition to common misconceptions about the industry, a lack of understanding about the range of roles, qualifications needed, and salary expectations was a key factor.
“An aging population is a significant contributor to the dilemma.
The IMIs latest Automotive Sector Employment report outlines that the culmination of the electric vehicle revolution, the pandemic, decreased immigration and fewer people of working age, are fuelling an escalating skills crisis and predicts 160,000 vacancies in the sector will need filling by 2031. Although a 2% decrease in the number of jobs available by 203 is predicted, the rising employment replacement demand due to retirement, migration, and occupational mobility, will significantly contribute to an unprecedented number of vacancies, with the role of vehicle technician being the highest in Stevedemand.Nash, CEO of the IMI said, “The industry faces its biggest skills challenge of the last two decades. We have been lobbying government, the automotive industry and the education sector for a long time to invest in addressing the shortage in qualified EV technicians, and the majority have stepped up to the challenge. But our latest report worryingly reveals that the UK’s lack of EV skills are just the tip of the iceberg.
SUSPENDED SENTENCE
An MOT tester has been sentenced at Taunton Crown Court to a suspended custodial sentence for issuing 31 MOT certificates without carrying out the tests and has been banned from MOT testing for 5 years by DVSA.
IMI PREDICTS A 160,000 SHORTFALL OF WORKERS IN THE NEXT DECADE
Marian Kitson, DVSA’s Director of Enforcement, said: “Britain has some of the safest roads in the world. One of the reasons for this is the high standard of MOT testing carried on over 30 million vehicles a year. MOT Testers hold a position of trust and Fricker abused that trust. We will ensure that anyone who compromises safety in pursuit of personal gain feels the full force of the law.” www.gov.uk/guidance/report-an-mot-tester
The IMI’s Diversity Task Force conducted a ‘Perception of the Automotive Sector’ survey to understand career misgivings and was completed by over 1,600 school-aged children and young people from schools and colleges across the UK and 448 youth influencers, including career professionals. Whilst over half of 16-18 year old survey respondents said they had a clear career plan, those in Key Stage 3 and 4 said they are particularly concerned about making the world a better place with comments made about improving the environment, better safety in the automotive sector and on vehicles, and a desire to help people. However, just 16% said they had considered the automotive sector as an option.
K-Seal permanent coolant leak repair was introduced back in 2003 and sold just 24 bottles in its first month; fast forward to June 2022 and sales of K-Seal had notched up to an impressive 10,000,000 bottle worldwide. Mike Schlup, MD of Kalimex, the founders of K-Sea, says the product is still to reach its full potential in countries including the USA, where sales growth is stronger than ever.
Join autotechnician magazine and technicians from independent workshops for two days of unique content delivered by some of the best independent trainers and workshop owners in the industry. Network with garages from across the UK and have some fun at the same time at Delphi Technologies impressive training facility in Warwick.
The Motor Ombudsman has launched its Garage Star and Customer Service Star awards, an annual competition that enables motorists to nominate a staff member or business that is accredited to The Motor Ombudsman for going the extra mile during the past 12 months. The contest is open for entries from motorists until 17th of October 2022, individuals are invited to write a short account on The Motor Ombudsman’s online Awards portal about how a business or individual went above and beyond to help resolve an issue, and why they should win one of the trophies on offer. Based on a shortlist of nominations from consumer examples of acts of generosity or kindness – which go beyond what would ordinarily be expected, judges will have the task of choosing the eight regional Garage Star Award and three Customer Service Star Award winners, as well as the two highly commended entries in each category. The National Garage Star Award recipient will be chosen from the eight regional winners and the business or individual will receive £1,000 worth of vouchers, as well as marketing exposure and a bespoke promotional video filmed at their premises to highlight their achievement. Bill Fennell, Managing Director of The Motor Ombudsman, said: “Accredited businesses and individuals within our nationwide network are working hard to ensure that the highest level of work and service is delivered to customers, day in, day out. Our Star Awards are therefore the perfect platform to publicly recognise exceptional examples of going the extra mile, and to put those individuals and organisations in the spotlight.”
Full line-up and booking details from page 8! A one-day ticket is only £79.00 plus VAT, a two-day pass is just £129.00 plus VAT, purchase them online at www.autotechnician.co.uk/training
THE MOTOR OMBUDSMAN INVITES NOMINATIONS FOR ITS 2022 STAR AWARDS
FINAL CHANCE TO SECURE YOUR BIG WEEKEND TICKET! FRIDAY 23RD & SATURDAY 24TH SEPTEMBER, WARWICK
www.TheMotorOmbudsman.org/Awards
INDUSTRY6
“Of course, any product selling in big numbers will attract competitors and K-Seal was no exception, so we had to up our game with independent authentication of its ability to seal,” continues Mike. “In 2011 we approached Brighton University Engineering Division. We identified an internationally recognised test standard as a benchmark against which to measure K-Seal’s performance and that of competitive products. To cut a long story short, the test data showed that K-Seal is capable of sealing 0.025in (0.635mm) diameter holes and 0.010in (0.254mm) wide by 0.5in (12.7mm) long slots satisfactorily in accordance with ASTM D3147 test method. Further testing demonstrated K-Seal sealed the leaks in test conditions 100% of the time. Another important part of the test standard is to prove that the stop leak product will not block the cooling system. It has to pass through a 0.85mm sieve without clogging or gumming the gaps. K-Seal passed with flying colours demonstrating it was safe to use with all types of water-cooled engine, and K-Seal remains the only product of its kind to have been independently university tested to this standard.” With demand in the UK shrinking with fewer vehicles requiring coolant leak repair products, Kalimex is focussing promotion in the Middle East, Australasia, and Africa.
K-SEAL HITS 10,000,000 MILESTONE
A FAULTY YOURWWW.ACTRONICS.CO.UKABS?01206849920EXPERTINTHEREMANUFACTURINGOF ELECTRONIC CAR COMPONENTS. Let’s keep it cost effective & KEEPSREMANUFACTURINGreliableTHECARRUNNING STOPPING
Friday 23rd September, 9.30am to 4.30pm
• How processes and systems can help the business and the technician prevent diagnostic headaches
Friday 23rd & Saturday 24th September, Warwick
Andy Crook, GotBoost Andy considers 'Framing a Problem'
Security gateways – Luke Garratt, Delphi GarethTechnologiesDavies,
The presentation will involve a ‘broken’ car live in the workshop and will require audience participation as a team in choosing the route to diagnosis and tests required to confirm the fault and fix. He aims to give the audience a few pointers in what to look for, and some take aways in new skills and tips to use back at their workshops.
VAG specialist
A one-day ticket is only £79.00 plus VAT, a two-day pass is just £129.00 plus VAT, purchase them online at www. autotechnician.co.uk/training
Live case study – 5V reference troubleshooting
Demystifying EV repair – Matt Cleevely, Cleevely EV Introducing the FrankenLeaf!
Matt Cleevely has created a bespoke rig containing all the high voltage elements of a Nissan Leaf present and he’ll discuss the problems he sees coming into the workshop, the kind of repairs an EV garage can expect over the next few years; Including a couple of quirky faults he has seen that appear difficult but they’re not, dispel some of the myths.
This is a must-attend session if you find yourself giving away diagnostic time, or simply cannot charge for all of the time you take to diagnose complex faults.
Each day will provide insights into boosting your first-time fix rate, the latest technology and practical tips to take back to your workshop plus, you will also have the opportunity to meet our speakers and sponsors during our networking lunch and win some raffle prizes! Ticket prices are heavily subsidised by our sponsors and the day includes all refreshments and lunch.
AUTOTECH 2022 is sponsored by: Partner:
This presentation will focus on the principle of a 5V reference circuit fault, how it can manifest in terms of DTC’s and symptoms/behaviours. It will cover both a dealer tool and aftermarket scan tools, show the differences in how the faults are represented and avenues to explore to get the information and data required to troubleshoot the fault accurately.
The diagnostic dream team line-up…
Join the autotechnician team and technicians from independent workshops for two days of unique content delivered by some of the best independent trainers and workshop owners in the industry. Network with garages from across the UK and have some fun at the same time at Delphi Technologies impressive training facility in Warwick.
• Covering effective communication, setting yourself up for success and keeping effective records
8
The Science of NVH – Charles Figgins, febi What NVH is, component countermeasures and Passdiagnosisthru&
2022AUTOTECH Media
Final chance to secure your Big Weekend ticket
9 Grab your ticket now www.autotechnician.co.uk/trainingat:one-dayticketisonly£79.00plusVATtwo-daypassisjust£129.00 plus VAT Saturday 24th September, 9.30am to 4.30pm Andy Crook, GotBoost Andy’s presentation focusses on ‘Closing the Loop’ Andy will provide practical advice on how to improve customer satisfaction, your first-time fix rate and how to improve your diagnostic capability • He will use case studies to illustrate how simple changes can transform how you deal with your customers • How a TV detective can improve your first-time fix rate, and how to identify the gaps in your diagnostic capability. The session is aimed at technicians and business owners, and is based on Andy’s 'Business of Diagnostics' course. Andy Cook, Varta Batteries How to maximise profit from battery business • Do you know how to make the most from car battery replacements? • Why are there multiple battery technologies available, and aren’t they all just the same? • What to do when a car has an Intelligent Battery Sensor on board • What kind of battery tester do you need to accurately test hybrids and EVs? 2022AUTOTECH J02285 & J02280 Don’t Turn Away Diesel Business! J02230 & J02250 DPF Professional Clean & Flush Cleaned in 1 hour Keep the business in your workshop No need to remove DPF Diesel Intake Extreme Cleaning Two stage clean for maximum effect Add extra value to your service or MOT No expensive equipment required FormulaTradeProven For more information: Call: 01 1273 891 162 www.jlmlubricants.com E Email: info@kalimex.co.uk
DPF Doctor Network case study
Pete will demonstrate the multi-stage diagnostic process on a Renault Zoe that’s had faults installed on it – taking us through some basic problems and onto the more complex.
Gareth Davies, VAG specialist Live data and signals Gareth’s presentation will use the same broken car from the day before but with a different fault imposed. It will look at interpretations of faults with and without DTC’s, recognising good and bad data, and how to manipulate live data via sensor simulation to prove a fault/fault-free diagnosis. It will look to recap the day before in a brief summary, and then follow on using again a variety of tools, including sensor simulators, multimeters and oscilloscopes.
A prize draw for £100 Amazon voucher will take place during Varta's session.
Pete Melville, HEVRA
I then decided to check the fuel injection system to see if the fuel was being delivered to the cylinders correctly. I could Fiesta non-start
The customer drove the vehicle into a car park, selected reverse gear to manoeuvre into a car park space and the vehicle had stalled and refused to start again. Two other garages had tried to start the vehicle, without success. The last garage stated there was a spark and fuel being delivered to the engine, that the compressions were good, and they did not know why the car would not start or run so the car was towed into my garage.
STUDYCASEWORKSHOP10
I connected the battery support unit as the previous garage technicians had been cranking, checking and testing without one and the battery output was low. I am currently using the BSU from Traction Charger, which I find to be an excellent product. Where to start! This system needs a spark and, at the correct time, fuel and air delivered to the cylinders, plus good compressions in all Icylinders.liketostart
Vehicle: Ford Fiesta EcoBoost 1.0 engine code
Figure 1: 4-gas exhaust gas analyser results, cranking
No initial fault codes or check engine light displayed on dashboard
Mileage: 66,714
2016
There were no fault codes as the previous garage had cleared them, not particularly helpful. I checked the live data on the scan tool, but this did not present much information and I did not want to crank the vehicle longer than necessary.
I expected at least to see the HC readings go high indicating raw fuel not being burnt in the cylinders if the fuel was being delivered to the combustion chambers. Normally, these readings peak to well above my exhaust gas analyser maximum readings if there is an abundance of fuel in the combustion chambers.
where I have the easiest access to a system or component, so I began by checking for a spark at the coil-onplug system to reconfirm if we have a good strong spark using my spark tester. This quick and easy test showed that we had a good, strong spark.
The first test, after getting as much information from the customer as I could, was to check for an engine light being displayed on the dashboard when cranking and then to interrogate the system using my scanner inserted into the EOBD port.
M1JH
My initial thoughts were to ignore the previous diagnostic advice from the other garages and do my own checks to confirm why the engine would not start, because if it has a spark that is also timed correctly, fuel delivered to the combustion chamber and a good compression pressure then it should technically run!
By Des Davies AAE MIMI, Top Gear Motor Services check the fuel pressure using a fuel pressure tester but a quick, non-intrusive diagnostic check I like to perform on any vehicle is using my 4-gas exhaust gas analyser. Inserted into the exhaust tailpipe I can see if the fuel is being delivered into the cylinders and can check for any anomalies. I love using my exhaust gas analyser as it provides me with a lot of information on the actual burning of the air/fuel mixture inside the engine combustion chamber. See Figure 1below for the results.
Case study: Ford
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Figure 3: Camshaft sensors circuit diagram
STUDYCASEWORKSHOP13
Figure 4: PicoScope results Time for more tests
Code P0342: Camshaft Position Sensor A Circuit Low
The PCM uses the "B" Camshaft Position Sensor to tell it when the Crankshaft Sensor signal is correct, when a given Crankshaft Position Sensor signal is timed to Cylinder no 1 for timing, and it is also used for fuel injector synchronization/start of injection. It was now time to work smarter and not harder, I needed to check the engine management system diagram using technical data to check these two camshaft sensors and circuits for their correct operation. Let's get my trusted 4-channel PicoScope out...
Rethinking my strategies, I decided to do a quick non-intrusive test to check the relative compressions on this engine using an amp’s clamp, see Figure 5 overleaf, and to confirm if the camshaft is rotating for the cam sensor to produce an output to the ECM. Without this signal, the injectors are not going to spray fuel into the inlet manifold/cylinders. "The Powertrain Control Module sets code P0342 when it detects that the camshaft position sensor circuit on engine bank 1 is sending a reading that's erratic or outside of the settings"manufacturer's
The PCM (Powertrain Control Module) sets code P0342 when it detects that the camshaft position sensor circuit on engine bank 1 is sending a reading that’s erratic or otherwise outside of the manufacturer’s settings. The PCM then illuminates the Check Engine light to alert the driver to the problem.
The PCM needs this information to provide proper strategies for ignition timing and fuel delivery. When the input is low or otherwise incorrect, the PCM will not have enough information to provide the proper timing for these functions. This sounds familiar to me, what do you think?
The previous garage stated that there was fuel being delivered to the cylinders, well this wasn’t showing here! So, no fuel is being delivered or being combusted inside this engine? What is my next plan of attack then? Well, I have a spark but no sign of fuel getting to the cylinders, I could hear the fuel pump being primed when I switched the ignition key on… I could check the fuel pressures or injectors to see if the injectors are being commanded to spray the fuel into the manifold/ cylinders. Hey presto! The check engine light decided to come on and shine a nice bright light for me. So, let's check for fault codes again now, see Figure 2
The camshaft sensor output wires for sensor 1 is the white/ green wire and sensor 2 is the yellow/blue wire, see Figure 3, and in Figure 4 you can see the results using the PicoScope. No output signal was being generated from both the sensors, the live feeds and ground were good – could both sensors have malfunctioned? It’s not impossible (I've been there before) but highly doubtful.
Code P0368: Camshaft Position Sensor B Circuit High
Figure 2: Fault codes later presented themselves
I could visually see that the engine crank shaft pulley was turning on cranking the engine, but I believed the camshafts were not rotating, giving the cam sensors no output signals to the ECM. To confirm this, the front engine covers need to be removed to inspect and investigate the drive from the crankshaft to the camshaft to see why these components are not functioning correctly.
I'm not here to judge others, we all make mistakes and sometimes make poor judgements. I have learnt the hard way not to rely on customer information and other workshops' interpretations of symptoms and their testing tests from scratch in a logical manner, it may take longer but it is more accurate; taking steps, rethinking, and then backing up if I am uncertain about my test result.
Test don't guess! Knowledge is power!
Where were my humps? Well, there we have it then, no compressions. How did the previous garage have good engine compressions?
"I do all my tests from scratch...it may take longer but it is more accurate; taking steps, rethinking and then backing up if I am uncertain about my test result"
On removing the oil cap, I could not see the camshaft at the front of the engine rotating. This EcoBoost engine has a timing belt in oil and the teeth of the belt had stripped and all the remnants were now in the sump, pump, and oil supply system. What I tend to find is that customers do not put the correct grade of oil in these engines, and they also do not service these vehicles at the correct intervals that the vehicle manufacturer Figure 5 recommends, which is detrimental to this engine and its Incomponents.addition,if the vehicle system has been over-fuelling for a while, it will contaminate the engine oil and the results are damage to the timing belt causing catastrophic internal Gamedamage.over for this engine as Ford now recommends a new engine as the bits of belt have gone into the oil pump and oil galleries with the potential of blocking the oil supply to the critical Diagnosingcomponents.systems and components in a logical manner using the correct data, tools, and equipment and with your knowledge of these systems and components will help you to fix the vehicles quickly and safely.
Use other testing methods and equipment to recheck your work, if the results taken are not what you expect them to be. Yes, I know! Hooking your leads up to an oscilloscope or disconnecting and dismantling systems or components to get access can be time-consuming and difficult, but they give you a more accurate result and confidence is everything! Don't guess-test it, it will cost you dearly in the end.
STUDYCASEWORKSHOP14
Imethods.doallmy
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“You have the perfect opportunity to advise the customer that it's not the computer that does the diagnosis but the technician” Clinical trials have scientifically proven that it has no basis, but we don't operate in a clinical or scientific environment, we operate in the real world – within a garage, speaking to customers, and this is where I believe implementing some form of language or communication protocol does indeed work.
By Andy GotBoostCrook,
programming first came to light in the seventies and was widely used in the eighties, especially in sales environments. However, it has largely been discredited.
BUSINESS16
faults Neuro-linguistic programming, NLP, is not voodoo or witchcraft, but choosing your words wisely. In this article, I have called it ‘neuro-linguistic programming’ because I can't really think of anything better to describe the subject.
If you've done any research into NLP, you'll realize that there is no clinical or scientific evidence to suggest that it works. This subject is more about what not to say when communicating with Neuro-linguisticcustomers.
programmingNeuro-linguistic
Andy considers garage communication and provides some sage advice on what to say and, what not to say, to customers to adjust misconceptions and accurately portray the skill and resources needed to assess vehicle
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The Business of Diagnostics
So, we will call it NLP, and accept it for what it is. A pseudoscience on the fringes of actual science.
To give you an idea of how important, or unimportant, words are, up to 60% of all communication is non-verbal. It's not just the words that we use that convey a message, it could be the rhythm or the tone that we use when we speak. The body language and posturing that we use can also communicate something, and it's all done unconsciously. This is the whole idea behind neuro-linguistic programming – the words that we choose to use, or not to use, will have an unconscious effect on the person hearing those words.
For example, a common phrase I heard when observing garages responding to customers who had a problem with their car was ‘We will have a quick look’. This is possibly the worst thing to say in that situation because quick suggests it's not going to be difficult, and if it's not difficult, you will not charge much for it.
I believe that businesses exist to solve customers' problems; the more complicated or complex that problem, the more businesses can charge for their services. If our immediate interaction with the customer suggests ‘we're going to have a quick look’, all that the customer actually hears is quick, which equals cheap, which makes it difficult to reposition the transaction to one where you can charge the correct amount for the skills, information, experience and equipment required to carry out the diagnosis – what I call a fair transaction, one that both parties feel comfortable with; an equal value exchange. Just because you said you'd have a quick look makes it much harder to charge correctly for your diagnosis, as the customer perception has been biased towards a low-value Itservice.doesn't matter if it is the simplest job that you do within your business or the most complicated diagnostic job, removing the word quick (ban it from use!) and instead saying ‘Let me have a look in the diary…. You're in luck, somebody can look at your vehicle right now. We will then call you once we know more about what's wrong and advise you accordingly.’ Whatever your script is, remove the word 'quick' from the garage vocabulary.
All of this was inferred, not spoken. This allows you to charge enough for diagnostic testing so that the technician is not under time pressure to come up with an answer. This allows them to stick to the process, and your process is a predetermined number of tests to prove what is wrong. Which isn’t quick, but it is effective.
When I was carrying out research for my course called ‘The Business of Diagnostics,’ I observed how garages spoke to customers. I listened to the conversations and it made the hairs on the back of my neck stand up simply because of the language being used. This was not because what they said was incorrect, but they were using language that could be interpreted by the customer very differently.
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Consider the non-verbal communication in this new scenario... The fact that you must check the diary suggests that you're busy. If you're busy, you must be good. This, in turn, probably means you are not cheap. This is the total opposite of ‘We will have a quick look’.
Saying that, it has been used by quite a few famous people. If anyone's heard of Paul McKenna, he's an NLP practitioner. That doesn't mean I'm going to ask you to start tapping your head when speaking to your customers or anything like that, it is simply about the words that we should or shouldn't use when we're communicating with our customers
When you start to design scripts, you can better understand why not using some words will make a bigger difference, than the words you do choose. For example, the instant you say,
The benefits of scripts
‘We will plug it in and see what comes up’, the customer's unconscious brain is probably suggesting that once they have it plugged in, the computer is doing all the work, the technician isn't doing anything, it's all about the computer. You have probably had customers come up to you and say, ‘I've been referred to you because your computer's better than the one in the garage I normally use’
‘You've got a bigger, better, shiny computer’, it's not the customer's fault. That's why they have come to your workshop because the other garage has probably told that customer that you've got better diagnostic equipment. At that point, you have the perfect opportunity to advise that customer that it's not the computer that does the diagnosis, but the technician, and they will need to do more than just plug it in to prove what is wrong with their car.
Other words that should not be used are words that have a negative emotional effect. You have got to remember that most customers entering your garage are in an environment that they're not comfortable in. They're not sure what's going to happen, and they are not going to know how long it's going to take or how much it's going to cost, which are the only two things they really want to know!
Or you could say, ‘this could be ££££’s if it is the (insert worst case scenario) and it could be late next week for authorisation at this point for that amount and check if the timeframe suits them. When the assessment and the repair are both completed before the weekend, for £££’s and not ££££’s, you have over-achieved and under-promised. If it is the worstcase scenario, the customer is already prepared, and the repair is already authorised. Choose your words carefully, remember much of what is communicated is unspoken, call the technique neurolinguistic programming, NLP, or just choosing your words wisely. Make sure you understand the power of effective communication. Want to find out more?
So, now you want to use language to reassure the customer.
They have removed the word diagnostic entirely, so the customer's perception is changed. They are not just plugging it in. Somehow, the word 'diagnostic' has become associated with the computer being plugged in over the years.
It can be a very uncomfortable place for a customer to be.
"Some garages are removing the word 'diagnostic' from their vocabulary when they are speaking to customers because to the customer it suggests a simple plug-in where the computer tells you what's wrong"
Andy’s 'Atomic Success' program helps garage owners become more successful in business, providing the support and tools required to make incremental gains that lead to massive results. Want to take back control of your business? Join the Garage Owners Network and take advantage of the FREE video training. www.facebook.com/groups/garageownersnetwork
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If they are an existing customer use previous examples and explain how you never spend any money without prior authorisation. Saying that to the customer at this point is very reassuring. Make sure that the customer is aware that they're in control of the repair on their car. Another NLP technique is to make them aware of the worst-case scenario, both in terms of time and cost. So, if you then fix it for less and in a shorter time frame, they will be much happier than if you just present them with the bill without anchoring them first to the doomsday Forscenario.example, at the point of booking, they ask how long and how much?
Words that are no longer useful That re-education, that repositioning by the use of different language puts you in a different position in terms of the customer's expectation and value exchange when you advise how much you charge for your diagnostic assessment. Sticking with the diagnostic fee, I've become increasingly aware of the negative connotation of the word ‘diagnostic’. In fact, some garages that I speak to are removing the word 'diagnostic' from their vocabulary when they are speaking to customers because the word diagnostic to the customer suggests a simple plug in, where the computer tells you what is wrong (another example of NLP working in the real world). They now call it an initial assessment, a vehicle assessment, or a fault assessment.
Your reply could be ‘it costs ££’s for the assessment which will take a few hours’.
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23 FEATURE INTRO P24 MOT Workshop Visit We visit one of Staffordshire's newest independent garages to see how they are setting out their stall alongside the competition P28 MOT equipment Much has been said about MOT-connected equipment but what is the latest news? P30 Wipers We talk to TRICO’s Sam Robinson to find out about the R&D going on behind the scenes and how this is transferred to aftermarket products P34 Brake Friction We take a sneek peek at brake pad technology, provide a brake system maintenance checklist and ask suppliers for insights to improve installation practices and customer satisfaction P38 The home of Ferodo An enthused Rob Marshall visits Ferodo in Derbyshire and shares details of the manufacturing and testing behind the famous brand P40 Filters With filters being one of the aftermarket's most popular service parts, it is worth appreciating the less obvious facts surrounding them P43 Parts, Tools & Tips New products, fitting tips & technical advice to ease fault-finding and installation P48 Automechanika Frankfurt preview The international show is back, with a focus on new technologies and innovation 13 - 17 September INTROFEATURE
Venturing behind the open doors of one of Staffordshire's newest aftermarket garages, Rob Marshall looks at how the new kids on the block are making their venture a success
Getting to know you: Longton Test Centre
The Longton Test Centre team: pictured left to right are Craig Lazenby, his son and MOT Tester Tyler James, son-in-law, Mike Duncan and the company's Volkswagen Group specialist technician, Nick Morgan
It takes a certain amount of bravery for anybody to switch careers, let alone a complete family. Yet, this is precisely what the Lazenbys did, when they left the construction business and ventured into the independent automotive aftermarket. Led by patriarch, Craig, his son Tyler James (TJ), and son-in-law (Mike), they all worked together building, repairing and competing with race cars, before branching out into the professional Craigrealm.recalls that it was a decision, which was not taken lightly: "While we love driving, building and repairing cars, we realised that we needed to do considerable research, before taking the plunge and starting a new business." Finding suitable premises was a major hurdle, especially one with sufficient space, both within the workshop and outside. The former ceramics factory on King Street was ideal but needed considerable work to transform into a professional workshop. Thankfully, the family's construction industry
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As Longton Test Centre is set back from the main road on King Street in Stoke-on-Trent, this imaginative promotion makes it hard to miss
Smarter. Faster. Fixed.
• Legal Advice • HR Support • MOT Quality Control Schemes • Health & Safety Programmes • Technical Support Helpline • MOT & Technical Training • Implementing Legislation • Digital Service Records • Trust My Garage • Utilities Management • Industry Scam Information • Access to ADR for consumer disputes • Exclusive Member Offers & Services • Lobbying for issues affecting your garage ...and any other issues you need help with We can support you with: DO YOU OWN OR RUN AN INDEPENDENT GARAGE? The Independent Garage Assocation has been your trade body since 1913. Join us to receive everything you need to run a successful garage business, all in one place at an unbeatable price. Contact our friendly team today to find out how your independent garage can benefit from membership: enquiries@rmif.co.uk 01788 225 IndependentGarageAssociation.co.uk908 Scan here to visit the IGA website
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"We are big on suspension geometry after any repair; we insist on performing a four-wheel alignment. Having a dual purpose test lane is a huge advantage for us and our customers"
VISITWORKSHOP
Finally, the company settled on Snap-on's 5-tonne SVL5000.
Mike elaborates: "We are big on suspension geometry – after any repair, we insist on performing a four-wheel alignment. Having a dual purpose test lane is a huge advantage for us and our Craigcustomers."recallsthat the £32,000 investment was hard to swallow but it was not justified solely by the equipment. Snap-on's customer service was a major incentive. As an out-of-action MOT test lane can be catastrophic for a VTS and its customers, decent support was crucial. He clarifies: "Snap-on is expensive but, while the equipment is good and the brand has a decent reputation, the speed of service was the deciding factor for us. Having local engineers and somebody at the end of the telephone is very reassuring."
Unsurprisingly, the test lane is in constant use – a testament to the equipment's dependability experience came into play and the mezzanine floor was soon removed and a welcoming reception area built. The family also decided to split the main workspace into two sections: repairs and MOT Tests. Selecting equipment Naturally, equipping the workshop was the biggest financial outlay. Fortunately, the new business inherited many tools from the family's former racing car exploits. This included ramps. Indeed, one of the first fixed ramps to be fitted was the Tecalemit four-poster. A lucky local find from a local detailing specialist that had decided to close netted a pair of new recessed scissor lifts. This situation freed-up capital that could be allocated elsewhere.
Snap-on talks about its Aftercare Service and Customer Support
Routine maintenance, calibration, service, and repair programmes are conducted by GEA-certified, Snap-on engineers. With over 40 engineers on hand across the country, professional qualified assistance is always close by, along with a large spare parts inventory, for a faster first-time fix, which helps to ensure that workshop doors are always kept open. For more information visit: diagnostics.snapon. co.uk
Snap-on customers have complete peace of mind, with access to comprehensive technical support through its Aftercare Service. With decades of experience within the automotive industry, Snap-on has a team of dedicated in-house UK customer care and product support teams that are equipped to resolve issues quickly and, where possible, provide remote support to help with a rapid solution.
Realising that MOT Testing would be a core draw for new customers, the family embarked on researching their options.
Craig's son, TJ, reports that small initial teething issues saw them test out Snap-on's customer service, which met their expectations. After fourteen months of virtually constant use, he concludes that the test lane is well-engineered and has been dependable. Small gripes include a brittle finish, with some light rusting starting where the paint has chipped off in places. While Craig highlights that the £800 calibration invoice was a little higher than he expected, he admits that the rate is still lower than that offered by some other companies.
Craig's son, TJ, conducts the firm's MOT Tests and recalls: "We chose this one-person automated test lane, because it is a package that features everything that we need – so the beam setter, wireless torch, brake rollers and gas analyser, for instance, are all included and are intended to work seamlessly together. This was not the only reason – the dual ability to perform wheel alignment was a big plus for us."
The repute spreads In fewer than eighteen months, Longton Test Centre has garnered not just retail customers but also nearby garages have turned to them for help. Craig and Mike figure that the MOT Test bay is one reason, because they carry out not just testing work but also four-wheel alignment services for those businesses, who have become either too busy, or have let their tester qualifications lapse.
The family also prefer repairing motor vehicles to their prior construction careers. Mike highlighted that aftermarket repair work is more multifaceted, meaning that each day brings fresh challenges. This has led to greater job satisfaction and higher Withmotivation.itseyes on growth, the youthful company is investigating moving into the adjacent unit, already. At this stage, somewhat surprisingly, Craig is not considering installing another MOT Test bay but he is investigating a dedicated wheel alignment ramp. Naturally, this will free some capacity from the existing MOT bay, proving a dual benefit.
A well-maintained and up-to-date MOT Test bay is essential to maintain workshop profitability for Vehicle Test Stations
For now, therefore, there are no current HBTs on the market that meet these upcoming specifications. ISN Garage Assist reports that, as soon as the new specifications are confirmed, it will bring its new HBT to market, once they have been approved. Tecalemit UK also reassures garages that DVSA approvals for its three HBT model ranges remain valid. For now, sit tight and watch this space.
While HBTs are included on the DVSA's list of connected equipment, the means by which they work dictates that existing equipment would need to be replaced, rather than updated. The introductory date, therefore, has had to be postponed, until a new specification is agreed. Chris Pleass, a registered member of the GEA MOT Working Group, reveals that a new specification is close to being finalised and, thereafter, a roll-out time frame will be announced soon.
updateequipment
As with many plans, COVID caused many of us to have a rethink. While the DVSA's intentions for MOT equipment connectivity have not been dumped, things appear to have gone relatively quiet. With this year's extraordinary summer entering its final phases, many garages, members of the public (and car magazines) are looking at lighting as the evenings draw Naturally,in. modern car headlights have evolved considerably within the last 20 years. While new light sources have appeared, notably gas-discharge HID 'xenon' and, more recently, LED, the lenses and reflectors have also changed. The use of clear headlamp covers, instead of patterned glass lenses, has made it harder for MOT Testers to identify an obvious dip pattern on a traditional headlight beam tester's target. We should also consider increasing concerns from the public about dazzling modern lights.
Much has been said about MOT-connected equipment but what is the latest news? Rob Marshall liaises with leading suppliers to discover what is happening behind the scenes
Connected Headlight Beam Testers are still some way off, although specifications changes for modern HID and LED lamps are close to being finalised
ISN Garage Assist, a leading European supplier of test equipment, reports that this situation has been of increasing concern to the automotive aftermarket. Currently, the Garage Equipment Association (GEA) is leading a consultation that is working on a solution. This includes establishing a new Headlight Beam Tester (HBT) specification that will work successfully with these latest technology headlamps.
The ISN Garage Assist MOT Bay management service ISN Garage Assist reports that MOT Test equipment, which has been maintained properly, should not need replacing after only five years have elapsed. It is, after all, a very long-term investment. The company underscores the value of its service coordination software, which reduces garage time spent on managing MOT bay compliance. It also permits viewing and reprinting certificates on-demand and checks the calibration status. Garages can also view their MOT equipment's service history, prior work reports and future maintenance schedules. However, ISN Garage Assist service coordinators help further, by keeping track of calibration due dates and will call garages to schedule a visit. Advantages of this include preventing MOT bay downtime, while keeping the equipment fully compliant. Aside from identifying any potential problems, regular service visits also include discussions about medium-term hardware replacements. ISN Garage Assist reports that its MOT specialists are up-to-date with all the regulations and technological developments, so its aftermarket garage customers will be kept informed of any necessary investment in new equipment. Where available, such new equipment is DVSA Connectivity Approved.
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MOT
EQUIPMENTMOT
To ensure testers are prepared and able to pass their assessment first time, LKQ Euro Car Parts offers IMI-approved MOT training. Technicians can complete both full annual CPD and routine refresher courses via the LKQ Academy, with classroom-based and online training programmes to cater for different learning preferences and styles.
Equipment LKQ Euro Car Parts supplies equipment from all of the leading MOT manufacturers, including Tecalemit, Liftmaster, Crypton, Bradbury, Hofmann Megaplan and John Bean. Its comprehensive range includes many accessories, such as electronic brake testers and sensors, with bespoke packages to suit the unique needs of every garage.
Staying up to date with CPD training is about more than just ensuring that technicians are legally permitted to carry out tests. It also opens up opportunities to generate additional Ifrevenue.afaultor defect is identified during the MOT, explaining to customers why they would benefit from a particular service or part replacement is an effective way to generate additional business and give them confidence that the job is being done properly.
Each year, testing standards undergo vital changes that are put in place to aid safety and drive quality. If technicians aren’t up to date, they might overlook key details that could put both their customers and other drivers at risk.
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When it comes to MOT bays – the critical starting point for garages wanting to offer such services – one of the most costeffective investments is an automated test lane (ATL). These were first launched in 2005, and reduced the number of workshop operatives needed to conduct an MOT service to just one. Return on investment is high – and, opting for an ATL means garages are effectively future-proofing their MOT ATLsoperation.come fitted with connectivity software, meaning that all built-in testers and analysers can be easily upgraded so that they are always compliant with the latest testing standards. This is especially important as new technologies like ADAS continue to enter the market at pace, all with their own minimum operating standards.
Peak MOT season – now in September thanks to the deferrals caused by the pandemic – is fast approaching, which means it’s time for garage owners to ensure that their equipment and service offering are up to scratch Training
To support garages with their investment, LKQ Euro Car Parts offers a variety of leasing options, allowing workshops to pay as they earn. For an MOT bay, the average five-year leasing payment works out at an equivalent of three tests per week –an easily achievable figure – making MOT servicing accessible to every garage. For more information, visit omnipart.eurocarparts.com
INSIGHT FROM LKQ CAR PARTS
EURO
“We've got five engineers across both Europe and the US and it will be come as no surprise to say that it all basically starts with the rubber. There is sometimes a discussion around whether natural or synthetic rubber is best but there is no answer to that. We're continuingly developing new compounds, new ways of not just the chemicals that we use, but new ways of manufacturing the rubber, coating it and curing it. We've just launched a trial in the US of a ceramic coated blade.
“There’s silicone in the rubber which gives a quieter and much cleaner wipe and it also puts a silicone layer on the windscreen that repels water. The ceramic gives it a harder edge so you get longer life. The main issue when wipers wear out is that you get streaking and damage to the rubber. The wiper should have a very hard edge. A wiper blade is cut very square at the bottom
autotechnician talks to TRICO’s Sam Robinson to gain an insight into its R&D work behind the scenes, how they get new blade references to the aftermarket and what’s next for wipers
EasyWIPERS:to stock, fit and sell
"We're compounds...developingcontinuallynewnew ways of manufacturing the rubber, coating it and curing it. We've just launched a trial in the US of a ceramic coated blade"
and this rounds off over time, which just smears the water. The ceramic coating is a much harder rubber edge which doesn't wear out as quickly.
TRICO’s Andy Taylor and Sam Robinson pictured with its Flex range display
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What are the benefits of using ceramic?
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“The other big thing now is in the connection systems –everything is about aerodynamics and weight, even down to the wiper blades. Blades have been engineered in more recent years to include an air foil so that they're more aerodynamic. That's now being engineered into even the little connection system. So, you've got a clip that's 50 mm long and even they're being redesigned to be more aerodynamic and lighter. You're shaving that clip weight down from 13 grams to 11 grams, that's the level we're at but that's what the manufacturers are pushing for – less weight, more aerodynamic, more efficient.
“The OE development is where it all begins, but then it's how do we take that very specific OE work and make it something that the aftermarket will accept? The OE’s want one blade, for one vehicle, one specification. Whereas the aftermarket wants maximum coverage for minimum number of part numbers and the easiest to fit, stock, and sell”
Simplifying the range for the aftermarket
WIPERS
Beam blade kits in its premium Exact Fit range has 95 references - 73 direct fit kits for OE beam blade applications and 22 ‘retrofit’ kits for hybrid and upgrade applications
“The blade we supply VW is the same one that you get in an aftermarket box from us, but you need 200 part numbers to do that. The flip side of that is we move into multi clip products where one wiper will replace ten or twelve OE fit wipers, trying to design and develop systems where it's still simple to use, but minimising the number of components. What you get with a lot of Chinese product is you open the box and 15 different pieces of plastic fall out and someone stood there thinking, what the hell do I do with them? So, we try to minimize that and can we have one component that will actually replace four.
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"The blade we supply VW is the same one you get in an aftermarket box from us, but you need 200 part numbers to do that. The flip side of that is we move into multi-clip products where one wiper will replace ten or twelve OE fit wipers"
“At one time you had the Kevin Webster Garage, he had a rack in the corner with 15 wipers on it. And every car that came in, he changed the wipers and he made himself 10 quid. As it became more complicated, mechanics kind of went 'I'm not stocking 200 parts, one's got this clip on one's got that clip on, one looks like this, one looks like that...’ And the product became more complicated, and people can't be bothered with it. Our mission is to service every segment of the market. You do still have a segment like your Halfords, for example, or your bigger stores where they want 200 wipers and they want it exactly like the original part, so we manufacture an OE replica. In our aftermarket program, we have a range of vehicle specific kits. That's just like if you go into VW and buy a set of blades for a Volkswagen Golf, you get a kit of two blades.
“Twenty years ago, wiper blades were simple; you needed 15 wipers and that covered every car on the road. Now, if you want a unique wiper blade for every car on the road, you're looking at maybe 200 SKUs. So, the challenges and the development in the aftermarket are, how do we keep the products accessible? How do we keep it as an interesting product that people want to sell?
What are the vehicle manufacturers demands?
“So it all starts with the rubber at the end of the day, but then at OE level we tend to design specifically for one vehicle and that usually begins with a 3D model of the windscreen from the vehicle manufacturer and we're working on models now that are being produced in 2026. We’ll develop a blade curvature that exactly fits that windscreen and an arm load that works on that vehicle.
“We then put them through half a million tests for durability. We put blades in and out of cold chambers, so we can put them up to 80 degrees C and down to -40 deg C. We test them under every condition you can think of; for snapping, breakage, bending, full durability testing, which again, can take months or even years, depending on the particular product.
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An easy, quick & profitable service to customers
Motul’s new UK Technical Specialist, Has Tahier, reveals that screen wash contains a combination of solvents and detergents, which are selected based on their cleaning properties. Surfactants are a key component, which loosen the dirt and contaminants, before the wipers sweep them from the glazing. Alcohol reduces the freezing temperature and dissolves grease. From May 2018, methanol was banned, because of the poisoning risk. Today's formulations, therefore, tend to contain either ethanol, or bioethanol. Therefore, products with high freezing points contain more alcohol, which tend to emit a pungent odour. To combat this, scented screen washes are available but they tend to be costlier. Apart from reducing the freezing temperature, screen wash has all-season benefits. These include clearing detritus from the glass, whether that be road grime from salted winter roads, or stubborn residue from splattered summer bugs. It also facilitates the rubber blade to glide across the screen. The solution must evaporate, without damaging either the vehicle’s paintwork, or plastic headlamp covers. If any of your customers cover low mileages, consider that the screen wash bottle can become a breeding ground for legionella bacteria, which causes legionnaire's disease. A decent screen wash should inhibit this growth.
“Some workshops don't see wipers as a worthwhile thing to stock anymore because it got very complicated but it's not complicated anymore. Take that wall rack over there, it takes up no room, has 15 blades on it, and you offer the service to everyone that comes in. You can do a wiper blade check in 15 seconds and realistically a workshop can make an extra £10/£15 on every job, on every service they do and it's a 30 second job. "It's such an easy upsell because wipers are something that consumers don't think about, don't realize how bad they've got until someone points it out. If your mechanic points it out and says ‘I'll check your wipers' and they need a change, people tend to."
Talk to your distributor if you are considering an autumn push for wiper checks, who can supply Trico branded reception posters, images and digital media to support marketing campaigns.
You could cover 100% of vehicles with 100 or 150 different parts or you could stock 15 references and cover 95% of vehicles.
Screen wash Screen wash might not be a particularly exciting item but it is one of a typical workshop's most popular consumables. Yet, you also have a duty of care to use it, because frozen and blocked washer jets that do not allow cleaning fluid onto the windscreen could prejudice driver safety, as well as leading your customer to break the law. As water expands by 9% when frozen, consider the strain that this exerts on the system, especially those parts made from plastic.
Keepingbottom"upwith the latest goings-on behind the parts you fit is never time wasted
TMD Friction confirms that its pads are copper-free and meet the BBR (Better Brake Rule), which is becoming mandatory for all brake manufacturers by 2025. Some companies are working ahead of the deadline. Comline highlights that its brake pads are copper-free and are ‘N’ rated under the Automotive Aftermarket Suppliers Association LeafMark classification for hazardous materials. This rating certifies that its brake pads contain less than 0.5% copper. Delphi admits to engineering its
"While some car owners obsess constantly over price, many garages refuse (quite justifiably) to join the race to the
The environment While upcoming Euro VII emissions legislation is considering brake dust emissions, regulations continue to lead change. Some braking companies go further, however, and emphasise the 'green' credentials of their parts, something that may be a powerful marketing tool for you.
The effort that braking manufacturers put into optimising their products may not seem relevant to garages but Rob Marshall reasons that a little behind-the-scenes knowledge is beneficial for everybody
Creativity is a vital part of any business. Thinking differently and promoting your activities will give you a competitive edge. Insider knowledge will help with this, which you can align with your customer base. While some car owners obsess constantly over price, many garages refuse (quite justifiably) to join the race to the bottom. Yet, some consumers have other priorities.
While asbestos formulations bit the dust decades ago, heavy metals have become the main target. While copper performs the seemingly impossible task of being both an abrasive and a lubricant within friction material, it is immensely toxic to
FRICTIONBRAKE34
aquatic life. With brake dust washing from the road and into drains, it is thought that automotive brake pads account for half of the copper content in urban water tables.
Pads and discs –beyond the obvious
from noise-abating shims, Delphi adds that its brake pads feature the company's OE under layer technology. This is a 3mm thick layer of modified, noise-absorbing friction material that not just promotes less noise but it reduces brake fluid heat transfer by up to 22 percent. This may be a consideration for customers that tow heavy weights, for instance. Helping with installation Inspecting the old and new pads together will help guide you. The main consideration is that directional brake pads must be installed in a specific orientation. Most pads will possess an arrow, printed on their reverse sides, pointing in the direction of forward wheel rotation. Devoting a little time, looking for such markings, will pay dividends.
1: Shims: These OE-quality, multi-layered shims are essential for noise reduction 2: Backplate: Powder-coated high-strength pressed steel for increased strength and wear resistance 3: OE under layer: 3mm noise-absorbing friction material for reduced heat transfer and a stronger pad 4: Friction material: 20 unique friction formulations, selected for the required vehicle 5: Friction surface: OE configured chamfers and slots for improved bedding-in performance. "Noise is the main reason behind customer brakerelated claims. Therefore, considering how your chosen brake pad reduces the risk of come-backs is relevant not just to cut your warranty work but also to bolster positive customer relations"
Despite spending millions on development, it is not obvious which technologies lie behind the pads you fit. Unsurprisingly, much of this information is confidential but Delphi Technologies provides us with a breakdown of several technical features that are crucial to satisfactory brake pad performance that exceeds the basic ECE R90 requirements.
36 entire friction formula to also reduce copper content to below this limit, without compromising longevity, noise control or heat dissipation qualities. First Line reports that all Borg & Beck branded brake pads are manufactured using semi-metallic, copper-free (organic) formulations, making them not just more environmentally friendly but also less corrosive on the discs, compared to coarser formulations that are used in lower quality pads. Reducing customer returns Noise is the main reason behind customer brake-related claims. Therefore, considering how your chosen brake pad reduces the risk of come-backs is relevant not just to cut your warranty work but also to bolster positive customer relations.
A SNEAK PEEK
FRICTIONBRAKE
While TMD Friction's pads are tested for noise characteristics, the manufacturer states that its tests are more stringent than those dictated by the basic ECE R90 regulations. Its anti-noise technologies, for instance, include the Textar Q+ Shim and the Mintex FIT Shim that work with the differing chamfer configurations on the pad friction surface to meet the needs of the specific vehicle. Comline adds that its clip-on RMR (Rubber-Metal-Rubber) backing shims feature with over 500 popular references to cut noise and eliminate squeal. Borg and Beck's pads also boast multi-layered shims, as part of its BECKTEC technology branding. The company reports that the technology suppresses vibration that is generated during caliper piston and brake back plate contact, which is the main source of Asidenoise.
10. Assess the brake fluid level and its boiling point.
4. Check the oscillation of the brake disc, mounted on the wheel hub. Normally, it should not exceed 0.1mm. If it does, test the oscillation of the wheel hub alone, which should not exceed 0.02mm.
Check also for any bespoke fitting instructions that are provided with the pad. TMD Friction, for instance, includes a standard of instructions with all brake pads sold. Yet, where a set of brake pads have less conventional fitting needs, these are highlighted within the box, in the company's Brakebook online catalogue, as well as on the pads themselves.
FRICTIONBRAKE
BRAKE SYSTEM MAINTENANCE
7. Clean the contact surfaces between the caliper bracket and the pads. Then, apply anti-noise grease.
1. If changing pads, check for disc wear. 2. If changing discs, do not replace the old pads.
3. Clean rust and dirt from the disc and hub coupling surfaces.
9. Check that any return springs are positioned correctly.
12. Conduct a brief road test to check the braking system is working well and there are no vibrations or noises. Apart from comparing the removed parts with the replacements, look for any markings that assist with correct fitting
First Line's range of Borg & Beck BECKTEC coated discs utilises a water-based coating. Offering both corrosion and enhanced thermal protection, an obvious advantage for technicians is that they can be fitted from the box and transit oils do not require cleaning off with solvents, before installation. Coated discs are especially appreciated by owners with vehicles with widely-spaced alloy wheel spokes, through which rusty discs let down the car's overall appearance. Again, coated discs are becoming more popular but may be worth you considering as a customer upsell for certain applications.
Being such a popular consumable product, brake friction products are changing continually and it is worth keeping abreast of developments, especially from well-recognised brands. Delphi highlights its high-carbon brake discs, the increased carbon content within which reduces the risk of thermal cracking and warping. The formulation also permits the discs to operate at reduced temperatures, for more consistent braking performance.
37
8. Should the caliper/shoe springs be old and weak, replace them.
5. If the new pads possess anti-noise shims, ensure that they are fitted correctly. Do not re-use the old shim.
Keeping up to date
"Being such a popular consumable product, brake friction products are changing continually and it is worth keeping abreast of developments from well-recognised brands"
6. Check the pistons, seals, dust boots and sliding elements on the caliper to ensure that they are neither damaged, nor corroded. Use the correct lubricant (i.e. not copper grease) that is suitable for each component.
11. Tighten the wheel screws in the right sequence, to the correct torque.
CHECKLIST While this feature covers brake friction components, technicians should not limit their checks to pads and discs alone. This advice is emphasised by renowned brake manufacturer, Brembo. A more complete check of the whole braking system should include the following tasks:
The motor industry is full of great minds that have benefitted mankind. Karl Benz, Soichiro Honda and André Citroën are such examples but why should the OEMs get all the credit? After all, we also have our share of genius. The aftermarket hall of fame is filled with esteemed people not limited to André/ Édouard Michelin, Robert Bosch, Hans Bilstein, Vincent Bendix, Ercole Marelli – and, in the light of recent events, we should not forget the great gentleman that was Paddy Hopkirk. Yet, what about Herbert Frood? Just because his name is not embalmed obviously in a brand, or company name, does not make his contribution to the automotive arena any less significant.
The Ferodo brand has passed through four owners, the most recent of which is Tenneco, which acquired Federal-Mogul in 2018 and distributes the brand (and also JURID, another OE braking product) through DRiV. This brings Ferodo and its Chapel-en-le-Frith home into a family that includes 15 global manufacturing plants, many of which serve the aftermarket.
Being a site of immense importance to the motor industry, Rob Marshall fulfilled a longheld ambition, by visiting the home of Ferodo, to establish more about its past, present and future
Relationships with car manufacturers have also endured, with Ferodo being the factory fit (and main dealer replacement) for many past and current models, ranging from the Austin 7 to the Jaguar E-Pace. Yet, no barriers exist between Ferodo's aftermarket and OE departments. In situations where Ferodo supplies the vehicle manufacturer, the Ferodo-branded aftermarket offering shares the same development, technology and quality standards. The Ferodo brand has been based at the same site in Chapelen-le-Frith, a town in the Peak District, for 125 years. Constructed in 1958, the technical centre incorporates a fullyoperational prototype shop that covers all aspects of disc brake manufacturing. It also houses two dedicated laboratories and a testing centre and provides global engineering support for other Tenneco locations.
Mr Frood's passion for innovation has also not diminished. The opening of a dedicated technical centre at the Derbyshire site in the late 1950s was a major commitment to the future of brake pad performance and sustainability. Today, it remains a key part of the business that supports the aftermarket division, primarily. Behind its closed doors, twenty specialists work tirelessly, analysing and formulating new friction materials and even manufacturing prototype pads in-house. Past developments included eradicating copper and developing harder friction materials that do not increase disc wear rates. Even so, innovation must be ongoing and current areas of research include developing friction materials from natural waste. Ferodo is also enhancing its current low-emission formulations to comply with the proposed Euro VII emissions standards that include brake pad dust.
"Everything good in the world, especially everything good that ever came out of Britain, came out of a shed." - James May. This tribute to its founder is a touching permanent feature on the Chapel-en-le-Frith site.
All change but no change Fast-forward 125 years and, understandably, much has altered.
Mr Frood's place among such esteemed company is well deserved. Like his contemporaries, he was a pioneer and refused to seek traditional answers to well-established problems. When seeking solutions to develop effective friction brakes, Frood did not follow the crowd by looking at raising clamp pressures. Instead, he focussed on the material. After considerable research, he developed a grippy friction matter that was far more effective at dissipating heat than the corkbased substance preferred by Herbert Austin, which had the rather unfortunate and undesirable tendency to catch fire. Yet, Frood was not just an engineer. He was also a businessman, who established the Ferodo brand (an anagram of his name with an extra letter 'e', thought to have originated from Elisabeth, his wife) to manufacture his novel formulation.
VISITSUPPLIER38
Behind the Scenes at FERODO
Pictured is a prototype friction formulation mixer. Each recipe contains between 15-20 separate ingredients.
A supports a variety of road-legal test that supports the test centre with realworld data
The test vehicles are modified to allow engineers to replicate tests as accurately as possible. Pictured is the control gear used to control the ABS/ESP hydraulic block.
Yet,emissions.thecompany values real-world testing, much of which is conducted at its dedicated facility. Features of Ferodo's private test track include 1-in-4 gradients to test hill-hold capabilities, not just for R90 compliance but also to meet vehicle manufacturer standards. These include noise assessments, such as creaks and groans that can emanate as the park-brake clamp pressure is released. Long straights also evaluate brake pad performance under a variety of pedal pressures, road speeds and temperatures. Interestingly, the wet 'splash' area that assesses performance recovery of soaked linings has been replaced by a more sophisticated mechanism that allows for more constant repeat tests. Fitted within each wheel arch, a dedicated injector sprays water onto the friction brakes, the quantity of which is controlled by the test driver.
Testing, testing Naturally, thorough testing underpins the developmental progress, which Ferodo performs in-house. Away from the laboratories and prototype manufacturing areas lie six performance dynameters that run continually to assess performance, durability rates, noise production and dust
VISITSUPPLIER39
PEOPLE FIRST
laboratory-based
Beyond R90 When the DVSA uncovered several brake pad brands that did not meet the minimum legal requirements earlier this year, the topic of ECE R90 regulations hit the headlines. When sourcing replacement pads, it is worth considering whether the brand chosen sees R90 as a target, or a base. As the test evaluation period lasts between 3-5 hours and includes light brake fade analysis, hill-hold capability, plus pressure and speed sensitivity tests, Ferodo argues that OE specifications are far more demanding. These are the standards that it adopts, instead. Therefore, Ferodo brake pads are developed and tested more rigorously than the minimum standard demands. They must undergo more stringent evaluations that include thermal conductivity, wear rate evaluation (including discs), wet stopping performance, pedal feel and dust analysis. Ferodo also investigates noise – an important consideration for technicians, because these are the most common brake-related customer complaint.The friction formulations behind Fuse+ are the fruits of the Chapel-en-le-Frith technical centre. Ferodo states that the development is one such example that continues the brand’s heritage of bringing OE braking technologies, quality and performance to the aftermarket. The primary advantages include increased durability but reduced noise and dust emissions with no sacrifices in braking performance. The testing centre evaluates not just motorcar brake pads. Friction pads and blocks for push and e-bikes, plus railway locomotives, are also tested to their limits
vehicles
Two apprentices at Ferodo's Chapel-en-le-Frith site, Mark Cooper and Ethan Padden, have qualified for the World Skills National Finals. They will compete in the Automation competition as one of the top six national teams. To help in their quest, they will undertake additional specialist training during September. Overall, 500 finalists will compete for gold, silver and bronze at the competitions, which span a range of disciplines and will take place in November. www.worldskillsuk.org/news/wsuk-finalists-2022
fully-equipped garage
Mahle confirms that filter medium materials, dimensions and, where fitted, pressure valves, are all developed and required by the specific engine application. This means that sacrificing any one of these parameters is going to create problems.
FILTERS40
Borg & Beck highlights that a low-quality air filter can cause a fluctuation in the airflow meter, leading to an imperfect fuel to the air mixture. The consequences of this include a loss of power, higher fuel consumption and non-uniform engine operation. While a poor-quality fuel filter can allow contamination, such as metallic particles and dust to enter and damage the delicate fuel injection components, UFI (like Comline) has found that substandard, or even counterfeit, filters can employ cheaper pleated paper mediums, which struggle to separate moisture from the diesel fuel, if at all. The company explains that this is why it employs more advanced materials that are resistant to so-called biodiesels an important consideration, as UK pump fuel contains up to 7% renewable content.
Delving inside the depths of filtration
LOW-GRADE FILTERS DO NOT MAKE SENSE
It is all too easy not to appreciate the considerable efforts that go on behind closed doors at quality filter manufacturers but keeping abreast will benefit aftermarket garages WHY
With filters being one of the aftermarket's most popular service parts, it is worth appreciating the less obvious facts surrounding them, as Rob Marshall discovers Even though purse strings are tightening as costs rise, garages should not scrimp on filtration quality. While not all the companies that assisted us with behind-the-scenes information supply the vehicle manufacturers, they all produce OE quality filters. While an incorrect filter can increase wear, reduce performance and raise fuel consumption, a technician cannot be expected to spend valuable time identifying a poor quality filter from one that meets (or exceeds) vehicle manufacturer specifications. One major issue is that deciphering filter quality, with a cursory visual inspection alone, is almost impossible. Therefore, within a workshop context, quality is taken as a given – a conscientious technician is more concerned with fitting the part correctly.
While not obvious, using a poor-quality oil filter can be ruinous. Small abrasive particles that are permitted to circulate around the engine will destroy the working surfaces rapidly, including cylinder bores, bearing shells and the turbocharger shaft. While Comline agrees that a poor quality oil filter can cause terminal engine damage, the filter is not always to blame and technicians should rule out underlying engine problems, especially if an OE quality filter has been used. A sticky oil pressure relief valve, or even oil pump failure can be misdiagnosed as a filter issue, for instance.
Yet, Comline confirms that low-quality filters are circulating within the marketplace and we should be aware of them. Inferior materials are a common compromise on such parts, which may not perform the job with which they are tasked.
Comline highlights seals, for instance, where different rubber compounds are used to cut costs, despite the design appearing to be the same. Comline also attests that several different grades of filter medium are employed and the use of a lower-cost one in an inappropriate application could well reduce cost but at the price of quality.
"It is all too easy not to appreciate the considerable efforts that go on behind closed doors at quality filter manufacturers but keeping abreast will benefit aftermarket garages"
DELVING FURTHER BEHIND THE SCENES
FILTERS41
While two identical filters may look the same from the outside, their performance can deviate wildly. To show just how stark the differences can be, UFI has sectioned one of its OE diesel filters (below left) against a counterfeit example (below right), both of which are applicable for the same PSA/FCA/Stellantis range of diesel vehicles. The most obvious difference is that the sub-standard part lacks a central pillar, placing the unsupported filtration medium at risk of collapse. Additionally, the filter base lacks a support spring, adding to its instability. UFI also reports that the non-composite filter material creates debris, which can break off and end up contaminating the fuel that enters the engine. As the filter material composition is unknown, this calls into question not just its ability to filter fine particulates but also the capability to separate water from the fuel. Even if it could perform this vital task satisfactorily, the water presence sensor housing is not magnetised, which means that the car cannot detect when the water level within the filter reaches a critical level and warn the driver. UFI reports that it supplies Stellantis with the OEM diesel filter for Alfa Romeo's Tonale. The company's Gen2 Plus filter utilises the company's FormulaUFI.StratiFlex technology, which filters more than 90% of particles up to 4 μm and has a 95% water separation capability. While the Tonale was launched earlier this year, the filter is available already in the UFI Aftermarket Catalogue.
Above and beyond Again, quality filtration suppliers are making advances that may not be that obvious. Comline, for instance, has just modified the design of its EFF235 and EFF246 diesel fuel filters, used in a variety of brands that employ the popular Ford/PSA/ Stellantis 1.4, 1.6 and later 1.5-litre engines. Comline reports that this part's original design promoted leaks, a common and, understandably, serious problem. This led its engineers and manufacturing teams to redesign the filter to address the issue. As all quality manufacturers emphasise the importance of the filtration material, we should not forget the considerable R&D that goes on behind the scenes. FormulaUFI.STRATIFLEX is one of the latest examples of this, which comprises a combination of various materials, including cellulose, glass fibre and hydrophobic fabrics. The company uses these combinations in its diesel, air and oil filter ranges.
"Do not forget the upselling possibilities with cabin filters. Borg & Beck highlights that a standard cabin filter can be upsold to active carbon, or biofunctional types"
How can you be sure that the filter you fit to your customer vehicles meets OE quality? The reassurance of a brand helps but a big part of this is your supplier. Can you trust your parts provider to ensure that the filter within the box meets your expectations? This is a crucial consideration. Should you be asked to install customer-supplied parts, be wary that online marketplaces are awash with counterfeit and lowstandard components, for which you may have to bear the consequences. Mahle adds that copy parts are a false economy, because car owners should consider not just the cost of consequential remedial work but also the inconvenience of losing access to the vehicle, while it is being repaired. When discussing the humble air filter, Borg & Beck highlights the importance of the seal as critical for the entire filtration process. This is because it must provide the perfect connection between the filter and housing, as well as not deteriorating for many thousands of miles. The company also highlights that many low-quality filter manufacturers do not include the pre-filter that is necessary for a dusty environment, which a technician can spot fairly easily. Borg and Beck also warns technicians not to clean the air filter with an airline, instead of replacing it. While the air stream will remove larger particles, it will penetrate the smaller contaminations deeper into the filtration UFImedium.isworking hard to fight the counterfeiters but it needs your help. The company is encouraging garages to be wary of suspiciously low prices and to notify UFI (through its sales network) if you come across any potentially counterfeit goods. UFI reports to AT readers that it offers immediate technical and legal support to its aftermarket distribution. Yet, to avoid any risk, the company implores that any UFI or SOFIMA filters are purchased through its official distributors.
FILTERS42
Note the use of pre-filters on these new and old OE quality air filters
SUPPLIER CONSIDERATIONS
Do not forget the upselling possibilities with cabin filters. Borg and Beck highlights that a standard cabin filter can be upsold to active carbon, or bio-functional types. The brand's parent company, First Line, provides free posters to help communicate the importance of cabin filter replacement. These can be ordered via www.firstlineltd. com/posters.
THERE’S NOW EVEN MORE REASON TO FIT NGK
‘PRECIOUS METAL’ SPARK PLUGS
NGK is giving UK workshops an even bigger incentive to fit its Iridium and Platinum ‘precious metal’ spark plugs in a special fivemonth promotion, offering members of its BoxClever independent garage loyalty scheme extra points when they purchase the spark plugs between August 1 and December 31, 2022. BoxClever members will receive thirty points each time they collect and return the NGK single boxes the spark plugs come in – three times more than normal – with members able to exchange the points for prizes of their choice. Mark Hallam, Marketing Manager, NGK Spark Plugs (UK) Ltd, said: “There‘s never been a better time to fit our Iridium and Platinum spark plugs. These ‘precious metal’ spark plugs may be more expensive, but they also offer many benefits when compared with standard nickel plugs and this fantastic promotion makes them an even more attractive purchase.” Platinum spark plugs have a platinum plate on the middle electrode ensuring a more constant output of the spark plug over the entire service life, even under difficult conditions. www.ngkntk.com/uk
Castrol is helping workshops drive lubricant sales with a new scratchcard promotion, linked to its ongoing sponsorship of the Premier CustomersLeague. who bring their vehicle to a participating Castrol Branded Workshop or purchase Castrol oil from an approved retailer will be eligible for a scratchcard, providing the chance to win a host of prizes, including match tickets, merchandise, and branded footballs. The campaign runs from 27 July to 30 September 2022. The initiative follows a recent survey that highlighted motorists are interested in learning more about high-quality products. Castrol found that 51% of UK motorists polled said they would be happy for their workshop to sell them or use premium-quality consumables if the benefits were clearly explained.
TIPS&TOOLSPARTS,43 Parts, Tools & Tips New products, fitting tips & technical advice to ease fault-finding and installation
PREMIER LEAGUE SCRATCHCARD
UK Marketing Manager, Liah Sacco, commented: “We’re thrilled to be giving away some exciting Premier League prizes to customers, while at the same time helping mechanics and retailers boost customer loyalty, and bolster workshop’s revenues.” https://win.castrolredeem.com
TIPS&TOOLSPARTS,44
To celebrate their centenary, Tecalemit Garage Equipment has produced a new tyre bay package available at a special price of £3349 + VAT through Tecalemit distributors. Tecalemit’s new TIRO PLUS Tyre Changer benefits from a clamping range of 10” - 26” to allow it to handle most tyre and wheel combinations. The tyre changer also features an Assist System with three operating arms – these can accommodate all types of tyres, including run-flats and low-profile ones. A new wheel balancer features an internal data entry arm to enter wheel sizes automatically. It also benefits from a Wheel Data Memory to store common tyre and wheel combinations. The TIRO PLUS Wheel Balancer includes automatic wheel rotation and positioning via ‘One-touch’ operation for faster weight placement. www.tecalemit.co.uk
https://napaautoparts.eu/en/carlyle-tool-chests/
LIGHT UP THE ENGINE BAY Ring Automotive has launched a rechargeable underbonnet inspection lamp, providing brightness for up to four and a half hours’ continuous use. The RUBL2000 Lamp is extendable to 1.8 metres and grab hooks attach to the underside of a vehicle bonnet or the sides of a roof for interior work. The lamp features 360-degree rotation of light and offers technicians two levels of light output, with the low setting giving 600 lumens of light for up to four and a half hours, and the high setting giving 1200 lumens for two hours’ continued use. The lamp recharges within three hours via USB-C. RUBL2000www.ringautomotive.com/en/product/
TYRE BAY PACKAGE
Carlyle Tools has released a new range of professional grade tool storage chests, as used by BTCC team Motorbase Performance. The units were designed following input from technicians, are spacious and heavy-duty. Each model comes with a warranty ranging from the ‘Transferable Lifetime Warranty’ to the ‘10-Year Warranty’.
PROFESSIONAL TOOL CHESTS
FUTURE-PROOFING BATTERY PRODUCTION
Making an enquiry? Please mention you saw it in autotechnician!
45 sales uk@opusivs.com 44 (0) 1865 870 060 opusivs uk.com SCHEDULE A DEMO A C O M P L E T E D I A G N O S T I C S O L U T I O N F O R R E P A I R I N G C O M P L E X V E H I C L E S Y S T E M S F a i l u r e t o d i a g n o s e v e h i c l e s q u i c k l y a n d c o r r e c t l y r e d u c e s p r o f i t a b i l i t y a n d l o s e s y o u r w o r k s h o p v a l u a b l e c u s t o m e r s ! U s i n g t h e D r i v e P r o E l i t e D i a g n o s t i c K i t c o u p l e d w i t h I V S 3 6 0 y o u r t e c h n i c i a n s c a n t a p i n t o a p o o l o f b e h i n d t h e s c e n e s e x p e r t i s e f o r q u i c k c o m p l e x d i a g n o s i s a n d r e p a i r s , c o r r e c t l y t h e f i r s t t i m e ! Access IVS 360 Directly From DrivePro! ✔ Unlimited No support request limits, and your whole workshop has unlimited access! ✔ On demand Request support from our OE certified Master Technicians when you need it! ✔ Save time No more sending jobs to dealers, or wasting time Googling repairs! TM TM CORRECT CORRECT REPAIRS REPAIRS T H E F I R S T T I M TE H E F I R S T T I M E TM TIPS&TOOLSPARTS,
Sister company Ecobat Solutions has created a closed-loop battery production cycle for responsible battery recycling, for lead-acid batteries, and lithium electric vehicle (EV) battery packs. Automechanika Frankfurt preview follows from page 48. Stand E27, Hall 4.1 www.ecobatbattery.co.uk
Ecobat Battery supplies batteries for a wide range of sectors and is the sole European license holder and distributor for Lucas and Rolls batteries and a key distributor for Exide, VARTA, US Battery, Trojan, Optima, Sonnenschein, Tab, among others.
An
THE
CYCLE
Ecobat Battery and sister company Ecobat Solutions will present their products and solutions to future-proof the sector at Automechanika Frankfurt from 13th to 17th September.
The VS820 one-person brake and clutch bleeding system is designed to deliver a faster bleed process than traditional systems, without the need for an external power source – you simply fill and pump. The reservoir holds 2.5L of hydraulic fluid enabling the operator to flush the entire system with one fill, without the risk of running the reservoir dry. The pressure range on the unit makes it suitable for use with ABS systems and the Ø45mm cap with 90° angled connector means the system is suitable for most European models. To increase the versatility of the unit, an optional brake reservoir cap, with 45mm straight connector, a universal adaptor and a bleeder cap set are available Theseparately.VS0282 tool, pictured here, assists when changing brake pads. Suitable for push-back and wind-back brake pistons, the 21-piece kit includes both left and right-handed thrust bolt assemblies, reaction plate, hex bits, and adaptors, along with a 3-pin VAG adaptor. www.sealey.co.uk
Mini-Ductor® Venom®
SAFETY CERTIFIED
The VS058 gauge allows you to measure the brake pad lining on the vehicle without removing the wheel. Its slim design enables the tool to locate the rear of the pad backing plate, allowing the probe to measure the distance between the underside of the backing plate and brake disc. Suitable for both internal and external brake pads, it features a calibration line, plus a minimum 1.5mm pre-MOT check mark. The gauge is designed for brake pads that have a normal 6mm thick backing plate (Class IV, V).
46 +44www.theinductor.co.uk(0)1953859138 Follow on Social Media: The Mini-Ductor Venom is the professional’s choice of handheld, induction heaters and leverages the power of Invisible Heat® to heat ferrous metals in seconds. The Venom releases hardware from corrosion and thread lock compounds – all without the collateral damage caused by torches. Manufactured with genuine OEM parts. >>>>APPLICATIONS:SeatbeltBoltsLugNutsSuspensionFuelTankStraps > O2 Sensors > Brakes > Inline Connectors > And 100’s more! >>INCLUDES:CarryCase7/8”Pre-Formed Coil > 23” U-Form Coil > 41” Bearing Buddy® Coil This tool is marked CE for user safety. Available through your local motor factor and stockist.
TIPS&TOOLSPARTS,
Sealey’s brake servicing tools are designed to make work easier and enable you to work smarter.
BRAKE SERVICING TOOLS
The Sun SSL 6400 Alignment Scissor Lift 4T joins the Sun line of garage equipment and is intended primarily for use in small garages and tyre centres. With long rear slips and configurable infills, the turntable positioning can be changed to fit a variety of vehicles, from cars to light commercials. It has a lifting range of 230mm and 1900mm and a certified maximum lifting capacity of 4,000kg. It is available for installation in recess or surface-mount configurations. The scissor construction has several benefits over 2 and 4 post systems, including taking up less space in the workshop and preventing post obstruction. Accessing the alignment and calibration points while being able to access and view wheel alignment systems is made simple by the lift's open- front design. Four independently programmable LED light strips are included as standard and illuminate important inspection and adjustment areas. Pneumatic locks on the quad electro-hydraulic ram system increase stability and safety between the platforms. The 3.5kW motor lifts a full load in less than 55 seconds when operating at 24V. www.snapon.com/EN/UK/Diagnostics/Products/Alignment-Lift
47 DISTRIBUTED BY: Contact Info:Any Europe’sAnywhere.Battery.largestbatterydistributor. Visit us at ecobatbattery.com Call us on 01743 218500 Autotechnician-Ecobat-190mmX130mm.indd 1 11/08/2022 15:25:21 TIPS&TOOLSPARTS, A LIFT FOR SMALL GARAGES AND TYRE CENTRES
PREVIEWEVENT48
Celebrating innovation This year’s Automechanika Innovation Awards are presented on 13 September and reflect the trends that are currently shaping the industry. The 133 submissions from 99 exhibitors cover an impressive range of applications, ranging from paintcare products produced from renewable resources and rescue systems for vehicles with battery fires to highly complex laser scanners able to measure entire vehicles in a matter of minutes.
Automechanika Frankfurt 2022
13 - 17 September
Equipment, tools and components are also included that are digitalised and connected to workshops’ IT systems, alongside new mobility and alternative drive systems. What workshops will look like in the future is explored in the Future Mobility Workshop 4.0, presenting tomorrow’s technologies, processes and business models.
Olaf Mußhoff, Director Automechanika Frankfurt, says: “We are expecting to welcome over 2,600 exhibitors from 70 countries here in Frankfurt. This offers yet more proof that Automechanika remains the leading international industry platform for the entire automotive aftermarket. There’s simply no other event like it.” The trade fair will address the latest topics and trends, including new drive technologies, electromobility, connectivity, sustainability, and the increasing digitalisation that is impacting every facet of the aftermarket.
Nissens Automotive will highlight its intense product and service extensions at the show, many of which will reflect the innovations that play an increasingly important role in the aftermarket with new technology vehicles. In 2019, electric auxiliary pumps joined its established ranges of fans and blowers, which was followed by electronically-controlled turbos in 2021. This year, Nissens plans to introduce even more electronically-controlled parts, such as a range of air conditioning (AC) and engine cooling pressure sensors, temperature sensors, and high-voltage AC compressors, for climate control systems. Thermal management systems are evolving rapidly and these complex systems will remain critical to new energy vehicles (NEV). The company's range of thermal system components for NEV consists of more than 500 items and caters for in excess of 2,000 OE part numbers. The programme now extends to pressure and temperature sensors and electric high-voltage AC
Areas of particular focus are new technologies and concepts for tomorrow’s mobility, including an ‘Innovation4Mobility’ showcase, as well as training presentations at the Automechanika Academy.
What’s new at the international show?
A focus on new technologies and innovation
This month, over 2,600 exhibitors will showcase their latest products and services at Automechanika Frankfurt. Organisers say it is more important than ever that the international aftermarket sector can finally get together again this year – not only due to the transformation of the industry, but also against the backdrop of an ongoing pandemic, the war in Ukraine, the energy crisis, climate change, supply chain problems, semiconductor shortages and a lack of skilled personnel.
Four new stages have been set up where prominent players will be discussing the topic of ‘Innovation4Mobility’ in Hall 3; in Hall 11, the focus will be on Body and Paint; Hall 9 will play host to various practical workshop topics and the special ‘Future Mobility Workshop 4.0’ showcase; and Hall 12 will be focusing on the themes of Classic Cars, Car Wash, Care & Detailing.
Exhibitor focus
Ring’s
Stand D41 in Hall 4 | www.meyle.co.uk Carwood will showcase its expanded range of green solutions. The OE-approved remanufacturer will demonstrate how its products, including fuel systems, turbochargers, DPF cleaning and rewound motors, are helping to save raw materials, energy and waste to landfill, and customers' money, without compromising on quality. A full range of its remanufactured fuel pumps and injectors covering all makes and models of vehicle, including car, Euro 6 commercial vehicle and Tier 3 offhighway applications, will be on display. It will also showcase its expanded range of Bosch products with Bosch new, eXchange
new uniquely designed MAGflex inspection lamps are bright, portable, rechargeable and tough enough to withstand oil, dirt and knocks. Packed with features such as advanced LED technology, magnets, flexible ratchet mechanisms, hooks and focused torches, the MAGflex range ensures you can get on with the job in hand. 14407-02 Autotechnician Half page horizontal ad 130x190mm.indd 1 09/03/2022 17:35
MEYLE will celebrate the 20th anniversary of the MEYLE HD line and present an expanded range for high-voltage vehicles and e-mobility with a new innovation from its HD portfolio. Its technical team will also be highlighting the MEYLE ABS Sensor Repair Kit and the MEYLE PD cabin air filter; two products that have been nominated in the category "Parts & Innovative Technology" at this year's Automechanika Innovation Awards.
Stand D91 in Hall 3 | www.nissens.com/showroom
Stand J92 Hall 3.1 febi, part of the Bilstein group, joins Automechanika Frankfurt exhibitors to demonstrate its precise-fit product ranges. With over 47,000 references available, febi will be offering visitors
Electric high voltage AC compressors from Nissens and spare parts for diesel and petrol vehicles. Alongside, Carwood will feature some of its popular remanufactured turbochargers, plus new units, as an authorised reseller of Garrett and BorgWarner product. The supplier will also explain how it is evolving its product line to include capabilities for hybrid and electric vehicles. Although not yet commercially available, this will include a programme of rewound motors for electric vehicles, providing another cost-effective, convenient and environmentally friendly service option.
#MyLampYourtradeOurtech Find out more www.ringautomotive.comat:/ringautomotive Whatever the job, you will always need more light.
FOCUSEXHIBITOR49 compressors. Detailed resources outlining new vehicle systems, as well as dedicated technical training programmes, can be accessed via the Nissens Experts platform at www.nissens. com/experts Product range extensions for traditional combustion vehicles are also underway, introducing EGR coolers alongside its existing range of valves and modules.
“Schaeffler is well prepared for the increasing repair needs of hybrid and electric vehicles and has always brought new technologies and expertise from its original equipment experience into the independent aftermarket. Staying true to this approach is particularly evident this year, as is the opportunity to once again have face-to-face engagement with visitors,” explains Jens Schüler, CEO of Schaeffler Automotive Aftermarket. “With our smart repair solutions and digital service offerings, we help garages meet the growing challenges of e-mobility and digitalization. At the same time, we ensure that they are still able to repair traditional combustion engines in a professional way, enabling garages to continue providing a complete service to their customers.”
"Itequipment.isimportant to us that our business partners can generate sales with our products and increase their customer satisfaction. That’s why we offer all business partners individual concepts from marketing to equipment for use in garages,"
The company will also be displaying references from its febiPLUS range, which features over 1,500 specially-selected vehicle parts and unusual product types that provide an aftermarket repair and replacement option, removing the need to source via franchised dealerships. With febiPLUS, technicians can find a replacement component for a failed system, rather than replacing the entire assembly from the main dealer. Stand B06 in Hall 6.0 | www.febi.com/en
Schaeffler will present its complete portfolio of market and future-oriented repair solutions for combustion engines, hybrid and electric vehicles at Automechanika Frankfurt, with its LuK, INA and FAG product brands. Schaeffler will also be looking at the daily repair routine expected in a modern workshop, as well as the future of mobility.
50 Many garages include an EPR service in EVERY oil change because of the LOW COST and HIGH NUMBER OF BENEFITS to the customer. Leaders in automotive solutions and improving garage profitability www.bgprod.co.uk | T: 01284 777934 | Email: info@bgprod.co.uk • Proven CompressionBalanceRestoretoand • Cleans Oil Passages, Helps Maintain Oil Supply to Critical COMPRESSIONComponentsRESTORATION SERVICE Fouled using BG’s high-quality Engine Performance RestorationCleanflush • Helps PowerRestoreandMPG Call us on 01284 777934 for your FREE product trial (TradeOnly)CustomersFOCUSEXHIBITOR a chance to see the latest in its product portfolio across categories including steering and suspension, braking, filtration and engine management, for passenger cars, light commercial vehicles and commercial vehicles.
Stand Forum building at the Agora outdoor area (A02) | www.schaeffler.co.uk Lubricant specialist LIQUI MOLY supplies over 4,000 items to the aftermarket, from motor oils and additives to service products and vehicle care but it also provides garage
Making its debut at the show is a new E-axle repair kit, the “Schaeffler E-Axle RepSystem - G”, which is among the finalists in the race for the Automechanika Innovation Award.
BREAKER 200 and TRUCKSTAR PRO bulb range, plus new references in its LEDriving product lines. The stand will include a show car, fitted with its equipment, including LEDriving Driving Lights, headlights and dynamic mirror indicators. Ring Automotive (an OSRAM business) will also present the latest in Ring Battery Care, Tyre Care and Inspection Lighting ranges. in Hall 4.1 information programme, please visit messefrankfurt.com/frankfurt/en.htmlhttps://automechanika.
Stand E15
FOCUSEXHIBITOR51AIRSPRINGS | STRUTS | SHOCKS | COMPRESSORS | COILCONVERSIONKITS +44 203 3186 arnotteurope.com124 QUALITY COMPONENTS ON-SITE ENGINEERING STATE-OF-THE-ART PRODUCTION TECHNOLOGY EXTENSIVELY APPLICATION-SPECIFICTESTEDDESIGN explains MD Günter Hiermaier. For example, the Gear Tronic III automatic transmission flushing unit or JetClean Tronic II for fuel and intake system cleaning will be displayed. The lubricant producer will also explain the latest developments in the motor oil sector with regard to lowviscosity oils and the importance of modern additives for the service life and efficiency of modern engines – in cars, commercial vehicles, motorcycles and boats. Stand C06 in Hall 9.1 | www.liqui-moly.com/en OSRAM will showcase its traditional portfolio of standard and upgrade automotive bulbs – including the new NIGHT
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Meet the largest gathering of UK automotive professionals at Automechanika Birmingham Contact the team GRANT ELRICK E: grant.elrick@uk.messefrankfurt.com T: +44 (0)1483 663823 RACHEL MARSHAL E: rachel.marshall@uk.messefrankfurt.com T: +44148 3483984 www.automechanika-birmingham.com fromtargetingandtheexhibitiontheBirminghamAutomechanikaisleadingtradeforaftermarketsupplychainvisitorstheUK12,000 UK automotiveseniorvisitors 400 exhibitors 6-8 June 2023
