2021 At A Glance by azmultihousing1

At A Glance

Growing Industry Awareness by 10 AMA Growing its Better Government Fund Events Calendar 26 AMA At A Glance Education Classes 42 AMA At A Glance

AMA At A Glance | 2021

n LETTERS FROM LEADERSHIP

Goals for 2021, beyond will ensure strength, success of AMA members I am honored and excited to be taking on the role of 2021 Board Chair as the Arizona Multihousing Association begins its 54th year of being the voice and advocate for the state’s apartment industry.

AMA provides leadership for Arizona business and government. In that regard, AMA will continue to be the “go-to” voice for Arizona housing issues. AMA has been among the top industry organizations in Arizona and will continue to be.

I have set some ambitious goals for 2021, and with the support of our members and leadership, I have no doubt we will achieve them. My goals are both aspirational and inspirational.

As we enter a new year filled with endless opportunities for our members, we will embrace our industry’s —Continued on page 4

Leadership is what drives our organization in good, bad times Leadership is defined as “… the action of leading a group of people or an organization.” The AMA, our Board of Directors, and our members each took huge leadership roles in 2020, a year we all hope to never again witness. The AMA staff displayed leadership by continuing to provide our members with education classes and fun and engaging virtual events. A heartfelt thanks goes out to our 2020 Board and Board Chair, Kim Pacheco, for their leadership in 2020. In her first Letter from the Chair in the January-February 2020 issue of Apartment News, Kim said: “I believe that 2020 is going to be a year to remember in AMA’s history.”

As we look back, it was a year to remember. Not because of the economic devastation wreaked on our industry by the pandemic, but because we held our ground as an industry, as an organization and we rallied around and supported each other. A goal in 2020 was to raise $1 million for our Better Government Fund. We reached and surpassed that goal. We started 2020 with more than 288,000 units in membership and enter 2021 with a little more than 300,000. That’s 100,000 more than 10 years ago. As we enter 2021, leadership will again be at the forefront of our organization. The AMA team is shifting to hybrid, virtual and in person education classes for 2021. We will return to live events in a safe manor, with our key signature

events scheduled for the last two quarters of the year. We look forward to the leadership Reid Butler will provide as 2021 Board Chair. Guidance. Direction. Influence. That’s true leadership.

Courtney LeVinus, AMA President and CEO

azmultihousing.org

economic engine. That translates to more than one million new Arizonans this decade, and about 10,000 new apartments needed each year to meet the demand.

past, present and future. This is my fifth decade in the Arizona Housing Industry (from the 1980s, 1990s, 2000s, 2010s, and now 2020s). My hope is to help provide a bridge from our industry’s past as we move forward to our shared future. With more than 100,000 new residents moving into the state each year, our industry will continue to be an

Preparing for our future will require us to innovate, invent, mentor and build partnerships. As demographics continue to change in Arizona, we will be a multi-generational and high-value association. I have specific and measurable goals as well. As an industry that is vital to the state’s economy, we must ensure that there is no rent control and no more moratoriums in Arizona. To battle these issues, we need to maintain our Better Government

Fund at $1 million. We must also engage in more elections and on a larger scale. This organization is all about our members. My goals are to focus on regular member engagement at events and education as well as on the committees. I would also like to see enhanced membership marketing material and work with NAA on rolling our employee benefits to member companies. As I take the wheel as Board Chair for 2021, I ask you to join me and put 2020 in the rearview mirror. Reid Butler, AMA Board Chair, Butler Housing Company

818 N. 1st St., Phoenix, AZ 85004 phone: 602-296-6200 fax: 602-296-6178 web: azmultihousing.org 2021 AMA BOARD OF DIRECTORS Crystal DeHoag Bella Investment Group

Pam McCarthy Fairfield Residential

Greg Stobart MG Properties

Anna DiSabato Dunlap & Magee

Omar Mireles HSL Asset Management

Dallin Tippets Rainforest Plumbing & Air

Kohl Eisenhour Avenue 5 Residential

April Morris Cox Communications

Kris Tomlinson Cushman & Wakefield

Natalie Evans CoStar/Apartments.com

Gloria Munoz Maricopa County Housing

Kimberly Fitch Nicolosi & Fitch, Inc.

Lisa Osborn-Warne Priderock Capital Partners

David Vanek Greystar Real Estate Partners

Adam Greco Burns Pest Elimination

John Rials Western Wealth Capital

Kristin Heiple Baron Property Services

Lisa Rosenfeld HSL Asset Management

Robert Hicks Greystar Real Estate Partners

Mark Schilling MEB Management Services

Stacey Hogue Greystar Real Estate Partners

Stacey Searl Weidner Apartment Homes

Michelle Howland Blue Steel Security Services

Crystal Sevilla Weidner Apartment Homes

David Kotin Kay-Kay Realty

Christine Shipley Dunlap & Magee

Sharon Kuhlman Shelton Residential

Michelle Sinclair Evergeen Devco, Inc.

Dustin Lacey Mark-Taylor Residential

Justin Steltenpohl P.B. Bell Companies

Courtney Gilstrap LeVinus President and CEO clevinus@azmultihousing.org Phone: 602-296-6200

Erika McDowell Finance Director emcdowell@azmultihousing.org Phone: 602-296-6210

Lisa Garcia Membership & Operations Coordinator lgarcia@azmultihousing.org Phone: 602-296-6207

Christina Desaubin Communications & Marketing Manager cdesaubin@azmultihousing.org Phone: 602-296-6204

Sarah Fluke Deputy Director sfluke@azmultihosusing.org Phone: 602-296-6212

Kyle Simplot Accounting & Operations Manager kyles@azmultihousing.org Phone: 602-296-6203

Amanda Perkumas Tucson Area Executive Assistant aperkumas@azmultihousing.org Phone: 520-323-0643

Jenica Hickey Member Relations Coordinator jhickey@azmultihousing.org Phone: 602-296-6214

Lauren Romero Tucson Area Association Executive lromero@azmultihousing.org Phone: 520-323-0643

Melissa Lanouette Events & Education Manager mlanouette@azmultihousing.org Phone: 602-296-6205

Jonathan Baldenegro Events & Education Coordinator jbaldenegro@azmultihousing.org Phone: 602-296-6209

EXECUTIVE COMMITTEE Chair, Reid Butler Butler Housing Company Vice Chair, Scott Hines PEM Real Estate Group Treasurer, Linda Coburn NexMetro Development Secretary, Tina Schreiber Greystar Real Estate Partners Imm. Past Chair, Kim Pacheco Scotia Group Management AMC Exec., Sue Campbell Redi Carpet BOARD OF DIRECTORS Elizabeth Beaulieu Quarterpenny Management Krisanne Beckstead Picerne Real Estate Group Lesley Brice MC Residential Dahnn Brown Camden Property Trust Luz Bruscini MEB Management Services John Carlson Mark-Taylor Residential

Luis Verger Shelton Residential Christopher Walker Law Offices of Scott Clark Wendy Weiske Gorman & Company Debbie Willis P.B. Bell Companies Nicole Wray Greystar Real Estate Partners Rhonda Wooder Stratton Restoration Chris Worrell GPM Landscape, Inc. Mark Zinman Zona Law Group

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AMA At A Glance | 2021

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WHO WE ARE The Arizona Multihousing Association (AMA) was founded in 1966 as a state-wide trade association to represent and serve the rental housing industry through legislative, legal, and regulatory matters. The AMA provides services, products, educational programs, networking opportunities, and helps to promote ethical, quality rental housing throughout Arizona. Major AMA events include Trade Shows, Reverse Trade Shows, Tribute Awards, Golf Tournaments, Maintenance Manias, and Dinner Meetings in both Phoenix and Tucson. Two Memberships for One Price Membership and representation is included at the local, state, and national levels. AMA is the 5th largest affiliate of the National Apartment Association. When you join AMA, you automatically become a member in the NAA, giving you access to the NAA’s resources, like Click ‘N Lease, education classes and conferences. Members Using Members One of the benefits of Membership in the AMA is having a list at your fingertips of industry vendors who you can call to help you solve any problem. It is what Members Using Members (MUM) is all about. MUM also means you are promoted by the AMA staff to members seeking services. Member visibility happens through AMA communications to regular members, AMA materials that are sent to new members, on the AMA vendor directory, and when regular members call in looking for particular services or products. It is always about pointing to the Vendor Directory to make a “MUM” connection and additional visibility for our members! Learn more at AzMultiHousing.org

BY THE

NUMBERS

55%

301

,579 K

Rental units

132 Independent rental owners

Apartment communities

AMA At A Glance | 2021

223 Management companies

2,318

1,471 6

AMA represents roughly 55% of all rental housing in our state, including:

Total members

492 Product and service providers

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OVER

THE TOP.

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2021 PUBLIC POLICY AGENDA Guiding Principles The Mission of the Arizona Multihousing Association (AMA) is to unite Multifamily Housing Leaders in one trusted voice for Arizona’s rental housing community. The AMA is committed to supporting policies that advance our Mission, enhance the regulatory environment for the apartment industry and provide quality and affordable housing opportunities for the state.

rotect and Preserve P the Arizona Act

Preserve the statewide prohibition on rent control. Oppose any efforts to upend the balance of the Act. Oppose any efforts that would lengthen the eviction process or create unnecessary or costly regulation to the process.

rotect and Preserve P Private Property and Contract Rights

Oppose any efforts to create statewide eviction moratoriums. Oppose any efforts to diminish private property rights in the state. Support efforts to limit the executive branch’s emergency powers.

upport Short and S Long-Term Solutions for Rental Assistance

Support efforts to streamline and consolidate rental assistance programs. Support funding solutions for rental assistance programs.

AMA At A Glance | 2021

rotect Existing Economic P Development Tools

Oppose efforts to eliminate or diminish the value of the Government Property Lease Excise Tax (GPLET) program or current Tax Increment Financing Districts. Support the implementation of new economic development tools to encourage new investment in the urban core or areas of slum and blight.

upport Long-Term Solutions S to Increase the Production of Affordable Housing

Support efforts to create a statewide Low-Income Housing Tax Credit program, and other programs that incentivize the production of Affordable Housing. Reduce government-imposed cost burdens including local land use restrictions, design guidelines and discretionary review processes to encourage private investment in affordable housing. Support the restoration of the Arizona Housing Trust Fund to pre-recession levels.

ppose Any New Taxes, O Fees or Excessive Regulation on the Apartment Industry

Long-Term Strategies and Goals

Oppose measures that shift the property tax burden to apartment owners.

Support efforts to reform Arizona’s complicated sales tax structure

Oppose any new regulation that would unnecessarily increase the cost to develop or manage apartments in the state Arizona.

Support the transition of the state’s prime contracting tax system to a system that taxes construction materials at the point of sale.

AZ APARTMENT INDUSTRY BY THE NUMBERS

Support the repeal of the speculative builders’ tax.

37% OF HOUSEHOLDS ARE RENTERS

Support any efforts to streamline the administration of the state’s tax system.

930k APARTMENT RESIDENTS

Advance the interests of the apartment industry

580k APARTMENT HOMES

Support development impact fee reform to ensure that growth only pays its proportionate share of new infrastructure.

Support policies that limit patchwork regulation at the municipal level of government.

$13.1b ECONOMIC CONTRIBUTION 131.7k JOBS SUPPORTED ARIZONA NEEDS 236K NEW APARTMENT HOMES BY 2030 TO MEET DEMAND AND CONTROL THE COST OF HOUSING Meeting the state’s demand for apartments will take courageous steps at the federal, state and local levels of government.

Arizona Multihousing Association: The voice of Arizona’s apartment industry since 1966.

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AMA GROWING INDUSTRY AWARENESS BY GROWING ITS BETTER GOVERNMENT FUND The rental housing industry continues to face targeted attacks nationally and in Arizona over misguided policies like rent control. They eventually will impact the industry directly as regulatory changes like these also threaten a property’s bottom line. Almost everywhere one turns lately, political figures, including presidential candidates, step up to take dead aim at property owners with proposals such as draconian national rent control initiatives. Arizona, a traditionally pro-private-property-rights state, is not immune to such proposals in today’s political environment. Media outlets and state legislators continue to attack the eviction process as unfair, unethical and in need of so-called “reform” meant to diminish the rights of property owners. Rent control proposals are no longer only in New York, California and Oregon. They have recently surfaced in Arizona; thus far such ill-conceived measures have been defeated in the state Legislature.

While the Arizona Multihousing Association has long been an extremely effective voice on behalf of the industry, attacks like these means defending what it does and has never been more crucial – or more difficult.” With the Arizona Legislature set to convene in 2021, AMA leadership has outlined a proactive campaign meant to tell “our side of the story” to a full range of stakeholders – everyone from elected leaders to the statewide media, the business community to Arizona’s nearly 7 million residents.

AMA At A Glance | 2021

The comprehensive effort requires two things: Engagement by AMA members, and an increase in the financial resources. AMA is funding this effort by growing its Better Government Fund (BGF). AMA surpassed the $1 million goal late in late 2020. The goal is to continue to grow the BGF and keep it above the $1 million mark. Because the Arizona rental housing industry requires marketplace freedom and the preservation of private property rights to thrive – and because these foundational elements often are attacked by politicians and special interests alike – our industry has an ongoing need to defend itself. The BGF, established in 2010, historically has been used to protect the state’s apartment industry from harmful legislation, to support candidates for office who support the rental housing industry and to fund the legal fight against civil actions that would severely curtail private property rights or financially harm Arizona’s rental housing community.

Why does AMA need to maintain a $1 million BGF? Nationally and locally, the political and media landscape is changing for rental housing providers. This fund will be used to:

$1M GOAL

$1.046 MILLION RAISED

Preserve the statewide prohibition on rent control and inclusionary zoning. Oppose efforts to diminish private property rights in Arizona. Protect the careful balance of the Arizona Landlord-Tenant Act. Oppose efforts to lengthen the eviction process or add unnecessary and costly regulation. Support long-term solutions to increase the production of rental housing including affordable and workforce housing. Independently engage in political campaigns to support candidates who understand and help solve the issues facing the rental housing industry

BGF

and to oppose candidates who are hostile towards rental owners and private property rights. Preserve key private property protections. Prepare for impending litigation related to private property rights.

The BGF provides the organization with the resources necessary to combat legal, regulatory and legislative issues aimed at harming the apartment industry. The BGF funds supporting and advancing policies to strengthen the rental housing industry. This fund also allows AMA to independently support candidates and initiatives that align with its mission. An undersupply of housing units and increasing aggression by self-styled “tenants’ rights advocates” and reporters have created the possibility of California-style overregulation and rent control in Arizona. Rather than “hoping for the best,” the AMA has made a strategic choice to proactively confront these challenges by growing the BGF.

AMA has created a resource page at azmultihousing.org/bgf-resources.html to learn more about the national and state trends. It features a video from AMA’s leaders. azmultihousing.org

AMA COMMITTEE & VOLUNTEER OPPORTUNITIES Get Involved and Maximize Your Membership Value AMA membership provides many opportunities for professional involvement through services on various committees. These committees provide the foundation on which the Arizona Multihousing Association bases its programs and events. ARIZONA MULTIHOUSING CHARITABLE FOUNDATION (AMCF) BIG HEARTS COMMITTEE 2021 Phoenix Chairs – Tina Greco, Burns Pest Elimination, and Michelle Sinclair, Evergreen Devco, Inc. 2021 Tucson Chairs – Linda Morales, Sabino Canyon Apartments, and Natalie Evans, Apartments.com Regular and Associate Members – Meets Monthly Raises money for and determines the direction of the association’s charitable causes. AMCF Big Hearts includes the Julie Hurst and Steve Peters Education Fund scholarship which is available to AMA members and their dependents for higher education. COMMUNICATIONS COMMITTEE 2021 Chairs – Conor McManus, Greystar Regular and Associate Members – Meets Every Other Month The Communications Committee serves to assist with AMA’s communications and branding efforts. The committee works to ensure the association is enriching the experience for its members, potential members, suppliers, leadership and other key AMA audiences, and presenting itself as the industry’s thought leader and excellence in customer service. EDUCATION COMMITTEE 2021 Chairs – Rachael Kish, Shelton Residential, and Bry Carter, The Phoenix Staffing Regular and Associate Members – Meets Monthly Sets the direction of each year’s educational programs, including topics and speakers for dinner meetings and educational seminars, including those at the trade show.

AMA At A Glance | 2021

TRADE SHOW COMMITTEE 2021 Phoenix Chair – Linda Coburn, NextMetro (Combined with Events Committee) 2021 Tucson Chairs – Kimberly Barrow, MEB, and Matt Taylor, Burns Pest Elimination Regular and Associate Members – Meets monthly leading up to each event Plans and executes the annual trade show in Phoenix and Tucson. The committee determines the theme, plans special events, builds attendance, and helps market the event to the industry. The Tucson Committee plans the education conference portion as well. GOVERNMENT AFFAIRS COMMITTEE 2021 Phoenix Chair – John Carlson, Mark-Taylor Residential 2021 Tucson Chairs – Chris Evans, HSL Asset Management Regular Members ONLY – Meets Monthly Except July and August Determines the direction of the association’s lobbying and government relations activities, sets the policy direction for state and local advocacy efforts, and works to educate members on legislation and regulations impacting operations. • DEVELOPER SUBCOMMITTE — Continued on page 14

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AMA COMMITTEE & VOLUNTEER OPPORTUNITIES 2021 Chair – Reid Butler Regular Members ONLY – Meets Monthly Except July and August This Government Affairs subcommittee works with AMA lobbying team to provide direction pertaining to multifamily planning, development, construction, and affordable housing related issues. MEMBERSHIP COMMITTEE 2021 Chairs – Michelle Jenson, Greystar Real Estate Partners, and Chris Worrell, GPM Landscape, Inc. Regular and Associate Members – Meets Monthly Provides energy, support, and creativity that drives the recruitment and retention of membership. Mentors new members and attends new member orientations, providing immediate connections and effective integration into the AMA.

AMA At A Glance | 2021

SOCIAL RESPONSIBILITY COMMITTEE 2021 Phoenix Chairs – Christi Moutray, MC Companies, and Daniel Vollmer, Blue Steel Security 2021 Tucson Chairs – Sarah Marcarian-Dabb, Redi Carpet, and Denise Trentacosta, MEB Regular and Associate Members – Meets Monthly (Tucson-January-August) Partners with local, private, and public organizations to provide member communities with resources to create a better environment for staff, residents, and neighbors. The Social Responsibility Committee includes the AMA Project S.A.F.E. program. TRIBUTE AWARDS COMMITTEE 2021 Chair – Scott Hines, PEM Regular and Associate Members – Meets Monthly January-September Coordinates the nomination and judging process of the “Best of” the apartment industry. Assists in the planning of an awards gala. — Continued on page 16

azmultihousing.org

AMA COMMITTEE & VOLUNTEER OPPORTUNITIES

TUCSON EVENT COMMITTEES 2021 Golf Tournament Chairs – Bob Lebsack, HSL Asset Management, and Sue Campbell, Redi Carpet 2021 Maintenance Mania Chairs – Tim Furnas, Valley Wide Security, and Tanya Duttle, MEB

PHOENIX EVENTS COMMITTEE

2021 Reverse Trade Show Chairs – Darryl Humbles, ATI Restoration, and Fatima Boubion, Nicolosi & Fitch

2021 Chairs – Linda Coburn, NexMetro, and Adam Greco, Burns Pest Elimination

2021 Networking and Dinner Meeting Chairs – Elizabeth Beaulieu, Quarterpenny, and Tammy Minot, Southwest Solutions

2021 Maintenance Mania Subcommittee Chairs – Rod Wilson, Greystar, and Rhonda Wooder, Stratton Construction 2021 Reverse Trade Show Subcommittee Chairs – Jim Kowalski, Kowalski Construction Regular and Associate Members – Meets Monthly Plans and executes AMA signature events – Maintenance Mania and Reverse Trade Show (June).

AMA At A Glance | 2021

Regular and Associate Members – Meetings Vary (See Below) Each committee plans and executes AMA Tucson events. Tucson Golf Tournament – Meets July-November Tucson Reverse Trade Show – Meets February-July Maintenance Mania – Meets September-January Tucson Networking and Dinner Meeting – Meets Monthly (except May-July)

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AMA PROGRAMS AMCF Big Hearts Since 2005, the AMCF Big Hearts Committee and dedicated members of the AMA have raised over $1,000,000 to benefit at risk families and children of Arizona through the Arizona Multihousing Charitable Foundation (AMCF). In 2020, the funds raised through AMCF were distributed to UMOM New Day Center, SARRC in Phoenix, and Our Family Services. Combining networking with fundraising, our AMCF Big Hearts Committees host annual fundraising events such as the Bowla-thon, Car Raffle, Silent Auction, Dollar-A-Door campaign, Charity week, UMOM Supplies Drive, El Tour de Tucson, and Tucson Fun Run.

The Julie Hurst & Steve Peters Education Fund The Julie Hurst and Steve Peters Education Fund Provides funding for the employees of a company that is a member in good standing of the Arizona Multihousing Association (AMA) and their immediate family members. Immediate family members include children, spouse, or dependent of a legal guardian. Administered by the Arizona Community Foundation (ACF), 18

AMA At A Glance | 2021

the Julie Hurst and Steve Peters Education Fund will distribute academic scholarships annually. The scholarships are for one year of undergraduate study for part-time and full-time students at an accredited college, trade/vocational school, or university located in Arizona. Applicants may reapply in subsequent years to be considered for additional funding. History

The 2021 scholarship application opened January 1, 2021. To apply for the scholarship directly, go to azfoundation.academicworks.com/opportunities/3500 To learn more about the scholarship and other AMA Education scholarships, go to azmultihousing.org/scholarships

Deadline to Apply: March 1, 2021

In 2015 the Arizona Multihousing Charitable Foundation decided to create a scholarship fund to provide post-secondary educational funding for the employees of the AMA member companies in good standing, and their immediate family members. The AMA Board of Directors decided to name the education fund in memoriam, honoring Julie Hurst, a Senior Vice President with Riverstone Residential. Julie served on the AMA Board of Directors until her passing in 2012. In 2017, the AMA lost another dear friend, Steve Peters, a Senior Portfolio Director with Shelton-Cook Real Estate Services. Steve’s accomplishments in our industry inspired the Board to rename the fund to include his name. In 2020, the Julie Hurst and Steve Peters Education Fund scholarships were awarded to five participants - Burke Wood, Madison Furnas, Melodie Bridges, Macy Danjou, and Katlyn Wilcox.

Ambassador Program

It includes attending a variety of AMA events, one-on-one interviews with the Ambassador Chairman, and a commitment to maintain a high level of participation throughout the year. Upon completion, Ambassadors receive a certificate and an Ambassador name badge to identify them as they perform their many duties within the Association.

The AMA has opened applications for its Ambassador Program— AMA members must complete an application to be considered for the Ambassador Committee and complete the Mentorship Program. AMA Ambassadors perform many important tasks; most importantly, they help recruit and retain members, assisting the AMA in meeting its membership goals for the year. Mentorship Program The Mentorship Program is designed to ensure that Ambassadors fully understand the requirements of the committee and are trained to perform their roles within the AMA membership.

Welcome New Member Select Ambassadors make calls to new members to follow up on the new member experience, and suggest ideas as to which of the many benefits of membership will be most effective for them. Event Support Special name tags make Ambassadors prominent at AMA events. You’ll find them welcoming attendees, making sure everyone is comfortable and finding the contacts they are looking for. Ribbon-Cuttings Ambassadors appear in Ribbon-Cutting photos, tour member facilities, and spread the word about the host companies.

— Continued on next page

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AMA PROGRAMS Lyceum Helping to create tomorrow’s Multihousing Industry leaders, the AMA Lyceum is a yearlong leadership development program that focuses on the essential elements of successful leaders. It is designed to identify, inform, and empower new and emerging apartment association volunteer executives. Pricing: $375 per person Day One – February 26, 2021 Navigating the AMA Experience Team-building exercise Personality Assessment AMA Bylaws overview AMA Committee Structure by Chairs NAA Overview Panel discussion with former Board Chairs Day Two – May 21, 2021 Media Training & Community Service Media Training (Morning) Create TV studio environment or use local TV studio Class Service Project (Afternoon) • More details provided on DAY ONE of Lyceum

Day Three – October 15, 2021 Government Affairs Meet at the State Capitol for a tour (guided AZ Capitol Museum) • Meet with invited elected officials/ listen to speakers Capitol Consulting – Government Affairs overview • Review how a bill becomes a law Mock Hearing – Testify on one of two bills Class Project Discussion Day Four – December 2, 2021 Board of Directors Meeting/Graduation “AMA in Action” All candidates attend the AMA’s Board of Directors meeting Budget review/committee experience Graduates will be announced at the conclusion of BOD meeting

2020 Lyceum Class service project blanket drive to benefit UMOM New Day Care and Tucson Homeless Connect. 20

AMA At A Glance | 2021

— Continued on page 22

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AMA PROGRAMS Social Responsibility Committee Programs Project S.A.F.E. Project S.A.F.E. stands for Safety Awareness Family Education. Project S.A.F.E. is the AMA’s premier community program for properties to bridge the gap between their residents and their surrounding communities by providing high-quality safety education in a fun, family-friendly environment. Everyone can agree that a safe and secure home is critical to Arizona families. This program protects not only the residents and staff, but also the assets of our owners. It is a win for all involved. During the Project S.A.F.E. season, from March 1 through August 31, properties hold events that bring their residents together to educate them on important and relevant community safety concerns. The wide variety of topics range from ID theft to cyber bullying identification and prevention, as well as community and personal safety. After the events have concluded, the AMA recognizes the “Best Of” properties for best use of theme, best flyer, and highest participation. Project S.A.F.E. is a proven, valuable program for property managers, staff, and residents alike. Residents and managers who have participated in Project S.A.F.E. have attributed many success stories directly to their participation in this program—from saving a drowning child to preventing a fire in a senior community. For more information or how to register and participate in Project S.A.F.E., please contact: Jenica Hickey at jhickey@azmultihousing.org (Phoenix) Amanda Perkumas at aperkumas@azmultihousing.org (Tucson) Community Coalitions The mission of the Community Coalition Program is to lay a foundation of community awareness and involvement by providing educational meetings and networking to address the needs of the families and individuals who live and work within rental housing. 22

AMA At A Glance | 2021

The AMA Community Coalition program is a combined effort between the volunteer representatives from area properties, known as Coalition Coordinators, and the AMA. Meetings are scheduled over the lunch hour, and speakers are invited to share topics, issues, and resources that are relevant to community safety.

Patron Program The Patron Program was created to recognize the remarkable financial contributions, sponsorships, and event participation of AMA Associate Members in a calendar year. There are three levels: Silver, Gold, and Platinum. This program is intended to acknowledge the financial support of members who regularly support and participate by providing them the yearlong gratitude and appreciation they deserve. Platinum Sponsor ($12,500+) First Right-of-Refusal on previous year sponsorships Booth Lottery (1st choice) Lottery absentee representation Logo on AMA weekly Email Correspondence to members AMA Website logo recognition (12 months) Patron ribbons for nametags at all events Tribute and Trade Show sign recognition Tribute slide recognition Patron level on vendor directory listing Annual Shout Out on Social Media Plus all Member Benefits

— Continued on page 24

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AMA PROGRAMS Patron Program (continued) Gold Sponsor ($10,000 to 12,499) AMA Website logo recognition (12 months) Patron ribbons for nametags at all events Patron Level on vendor directory listing Tribute and Trade Show sign recognition Tribute slide recognition First Right-of-Refusal on previous year sponsorships Booth Lottery (2nd choice) Lottery absentee representation Annual Shout Out on Social Media Plus all Member Benefits

AMA At A Glance | 2021

Silver Sponsor ($7,500 to $9,999) AMA Website logo recognition (12 months) Tribute and Trade Show sign recognition Tribute slide recognition Booth Lottery (3rd choice) Lottery absentee representation Patron Level on vendor directory listing First Right-of-Refusal on previous year sponsorships Patron ribbons for nametags at all events Annual Shout Out on Social Media Plus all Member Benefits

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azmultihousing.org

EVENTS AT A GLANCE For more information on Sponsorships for Events and Education, please contact Sarah Fluke at sfluke@azmultihousing.org (Phoenix) or Lauren Romero at lromero@azmultihousing.org (Tucson).

AMCF BIG HEARTS BOWL-A-THON The AMCF Big Hearts Bowl-a-thon is an annual fundraiser for AMCF that encourages AMA members to give back to the community in a fun, spirited environment.

AMCF BIG HEARTS TUCSON VIRTUAL FUN RUN

ASSOCIATE MEMBER COUNCIL (AMC) MEETINGS

The Fun Run is an annual fundraiser for AMCF entailing a noncompetitive run/walk for the whole family.

AMC Meetings are quarterly networking events for Associate Members held at member properties in the Phoenix and Tucson areas. At each event, attendees get to learn how to do business with a new management company, preview a premier property, and network with peers. The AMA is looking for Regular Members to host an AMC event at one of their properties—hosting involves providing food & a tour of the property. If you are interested in hosting, contact Sarah Fluke at sfluke@azmultihousing.org (Phoenix) or Lauren Romero at lromero@azmultihousing.org (Tucson).

Date: Dates:

January 20 – February 20, 2021

PHOENIX: November 2021

Virtual

Brunswick Zone Mesa Lanes, 1754 W. Southern Ave., Mesa, AZ 85202 TUCSON: September 24, 2021 Fiesta Lanes, 501 W. River Rd., Tucson, AZ 85704 2:00pm-5:00pm

AMCF FUNDRAISER—EL TOUR DE TUCSON TEAM El Tour de Tucson is one of the largest road bicycling events in the United States taking place in November each year on the streets of Tucson and surrounding towns. The Big Hearts El Tour Team rides in support of AMCF charities through participation as jersey sponsors for the teams, or as a registered rider or supporting a rider.

Dates: PHOENIX: February 18, 2021 April 15, 2021 July 22, 2021 November 18, 2021

Date: April 10, 2021 26

AMA At A Glance | 2021

TUCSON: May 19, 2021 August 11, 2021 November 17, 2021

COCKTAILS & COMRADERY TUCSON* At this event, AMA Members get together for a business-casual, non-structured networking happy hour. *event subject to change based on COVID restrictions Date: March 18, 2021 5:00pm-7:30pm Associate Members: Associate Members must sponsor in order to attend.

EDUCATION CONFERENCE AND TRADE SHOWS The AMA Trade Shows are excellent opportunities for Associate Members to showcase their products and services to the Regular Members in a fun and casual atmosphere. Regular Members have the opportunity to hone their skills by attending dynamic education sessions and informative keynote addresses. Both the Phoenix and Tucson Trade Shows are highlights of the AMA calendar, and are on the “Can’t Miss” list of AMA activities. Thank you to our 2021 Phoenix and Tucson Title Sponsor:

Dates: TUCSON: November 10, 2021 Tucson Convention Center, 260 S. Church Ave., Tucson, AZ 85701 PHOENIX: September 16, 2021 Phoenix Convention Center, 100 N. 3rd St., Phoenix, AZ 85004

— Continued on next page azmultihousing.org

EVENTS AT A GLANCE DINNER MEETINGS At these meetings, members get the chance to learn from inspiring and passionate speakers, enjoy delicious food, and network. Dates: PHOENIX: May 6, 2021 October 21, 2021 Location to be determined TUCSON: May 13, 2021 October 14, 2021 Radisson Suites Tucson, 6555 E Speedway Blvd., Tucson, AZ 85710

— Continued on page 32

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AMA At A Glance | 2021

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AMA At A Glance | 2021

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EVENTS AT A GLANCE FOOT GOLF TOURNAMENT For golfers and non-golfers alike! Warm up those kicking legs and join us for a day of fun, networking and of course, prizes! Date: October 29, 2021 GOLF TOURNAMENTS 2021 AMA/Cox Communications Par Tee Golf Tournament 2021 AMA Tucson/American Roofing & Waterproofing Golf Tournament The annual AMA Golf Tournaments are the perfect opportunities to network while enjoying spectacular days of golf! Thank you to our 2021 Tucson Title Sponsor:

MAINTENANCE MANIA Maintenance Mania® is a national program offered by NAA and presenting sponsor HD Supply (HDS), in which maintenance technicians and housekeepers compete against each other in various skill-based games. This is a fun event for both competitors and spectators!

Shalimar Golf Club 2032 East Golf Avenue Tempe, AZ 85282

Date: PHOENIX: June 11, 2021

Thank you to our 2021 Tucson Title Sponsor:

REVERSE TRADE SHOWS At this event, Associate Members get one-on-one with key decision makers from Arizona’s leading apartment owners and management companies.

Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004 Thank you to our 2021 Phoenix Title Sponsor:

Dates:

Bringing us closer

TUCSON: April 23, 2021

Randolph Golf Course, 602 S. Alvernon Way, Tucson, AZ 85711 PHOENIX: March 26, 2021 Stonecreek Golf Club, 4435 E. Paradise Village Parkway South, Phoenix, AZ 85032 32

AMA At A Glance | 2021

LAW GAME TOURNAMENT Let the games begin! Join us for beautiful weather and awesome lawn games. Of course there will be prizes and fun. Lots and lots of fun! Date: May 14, 2021 Shalimar Golf Club 2032 East Golf Avenue Tempe, AZ 85282 PERSPECTIVES & PROJECTIONS CONFERENCE New to 2021! This conference is now apart of the Phoenix Education Conference & Trade Show!

Dates: PHOENIX: June 11, 2021 Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004 TUCSON: July 15, 2021 Tucson Convention Center, 260 S Church Ave., Tucson, AZ 85701

TRIBUTE AWARDS GALA 2021 AMA/Cox Communications Tribute Awards Gala This annual event honors multi-family professionals and communities for their outstanding performance in the Arizona apartment industry. Thank you to our 2021 Title Sponsor:

Date: August 13, 2021

Bringing us closer

Phoenix Convention Center, 100 N 3rd St., Phoenix, AZ 85004

It was an incredible honor to be nominated with other excellent vendors and win the award for Statewide Industry Partner of the Year. I believe this award is a reflection of the firm as a whole. All of us at Zona Law dedicate ourselves to the highest level of service for this industry and for all of our clients. To be recognized by our peers and clients for the work we do for the AMA is extraordinary.” – Mark B. Zinman

It is an amazing feeling to win the Regional Property Supervisor of the year award. There is nothing more gratifying than recognition from your peers for a job well done. From nomination to award, I felt the profound honor to be recognized by my respected colleagues in the state. Creating value, being on the cutting edge, and committing to unwavering standards are a part of my daily role at MEB Management Services. Having the AMA recognize the diligence and quality of work that is put forth made winning the award for Regional Property Supervisor so meaningful. Winning this award would not have been possible without the encouragement and the inspiration I have received from MEB leadership.” – Sandra Giambanco Senior Asset Director MEB Management Services

Zona Law Group, P.C.

azmultihousing.org

28th Annual Tribute Award Winners 2020: The first-ever online celebration More than 500 members gathered online to celebrate the best and brightest of the multifamily industry in Arizona at the 28th Annual AMA/Cox Communications Tribute Awards. This year was the event’s first virtual celebration. The Tribute Awards Committee, under the leadership of Reid Butler, Butler Housing Company, worked tirelessly to prepare for an entirely online event. A total of 660 nominations from 34 member companies participated. Volunteers donated 575 hours of their time to help judge. It truly was the highlight of the year for the AMA – even if it was online.

Cheers to the 2020 winners:

Leasing Consultant of the Year

Housekeeper of the Year

Service Technician of the Year

Service Supervisor 1-199 Units

Service Supervisor 200+ Units

Roxanne Redfield

Ildefonso Alejandro Salinas Duran

James Brancatelli

Carlos Silval

Isaac Davis

Quarterpenny Management

PEM Real Estate Group

Bella Invesment Group, LLC

Property Supervisor of the Year

Regional Service Supervisor of the Year

Greystar Real Estate Partners

Camden Property Trust

Assistant Manager of the Year

Community Manager 1-199 Units

Community Manager 200+ Units

Staci Zimmerman

Nicole Woodley

Baron Property Services, LLC

Kimberly Frampton BH Management Services

AMA At A Glance | 2021

Sandra Giambanco MEB Management Services

Troy Carnicle BH Management Services

The Wexler won the highest award of being named the 2020 Renovated Community of the Year. The 209-unit apartment community was selected from a list of 26 nominees after being named one of just three finalists in the competitive award category. It’s truly an honor for us to win this award and we are very thankful to everyone who voted for us. It took a whole army to win this and we want to thank everyone who put the work in and made this possible.” – Flor Aparicio Regional Manager Chamberlin + Associates

Best Team & Community prior 2001

Best Team & Community 2001-2011

Best Team & Community 2012-2019

Community Manager of the Year: Outside the Valley

Maintenance Supervisor of the Year: Outside the Valley

Denim Scottsdale

Encantada Queen Creek

7160 Optima Kierland

Hilda Lopez

Jose Mills

Greystar Real Estate Partners, LLC

HSL Asset Management, LLC

Optima Realty Inc.

Shelton Residential

Quarterpenney Management

Best Team & Community of the Year: Outside the Valley

Volunteer of the Year – Tucson

Volunteer of the Year – Statewide

Industry Partner -Statewide

Industry Partner – Tucson

The Colony Greystar Real Estate Partners, LLC

Kimberly Barrow MEB Management Services

Michelle Sinclair Evergreen Devco, Inc.

Mark Zinman

Natalie Evans

Zona Law Group

Apartments.com

— Continued on next page azmultihousing.org

Tribute Awards - Cheers to the winners:

Corporate Employee of the Year

Arizona Executive of the Year

Luis Verger

Lesley Brice

Shelton Residential

MC Residential

Developers Award for Best Community Design - High Rise

Developers Award for Best Community Design Mid/Low Rise Style

Developers Award for Best Community Design - Garden

The Link Phoenix

Riverwalk

CA Ventures

MC Residential

Arista at Ocotillo P.B. Bell Companies

Bringing us closer

Affordable Community of the Year

In Appreciation of 28 Years of Title Sponsorship

The Wexler

Downtown Motor

Cox Communications

Chamberlin & Associates

MEB Management Services

Renovated Community of the Year

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AMA At A Glance | 2021

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AMA At A Glance | 2021

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Recruiting and training is our primary focus. We know firsthand that managing and operating a multi-million dollar asset takes a highly qualified, experienced, positive, and motivated individual that can work independently and within a team environment. We recruit the right individuals to match your needs. We have a proven method of recruiting success. We don’t hire everyone…just the best available! We conduct personal interviews with each candidate and thoroughly screen associates. We run a background on all candidates before sending them out on an assignment, including social trace, national database and sex offender search.

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AMA members earn 2% Cash Back* How Doers Get More Done Home Depot is dedicated to helping members save time and money. AMA With an easy-to-use website and multiple methods of delivery, we make getting the products you need convenient and simple. For even more business benefits, join our Pro Xtra free loyalty program for the opportunity to earn up to a 2% annual rebate and receive exclusive offers like 20% off paints, stains and primers. Use agreement code HDNAA-AZ to start saving more today.

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*Accounts must be registered/enrolled at homedepot.com/c/Pro_Xtra to receive rebate credit of up to 2%. Minimum rebate period spend of $25,000 on in-store or homedepot.com purchases required to receive a rebate. Please call 1-866-333-3551 or visit naahq.org for further details. Pro Xtra Paint Rewards is a sub-program of the Pro Xtra Program. Pro Xtra Paint Rewards qualifying ourchases will be tracked during the program period and include select The Home Depot Paint department in-store purchases an online purchases from the The Home Depot website, see homedepot.com/c/

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EDUCATION CLASSES Education Class Certifications CAM, CAPS & CALP The AMA believes in the importance and impact that continuing education has on a career. Our industry is dynamic and always changing! The Arizona Multihousing Association supports our members who desire to pursue education by earning a professional certification from NAAEI. In an

Achieving my CAM has been the best investment in my career. Having a more in-depth understanding, especially with budgets, has helped me to be a better Manager and Team Leader. Doing anything for a long period of time will gain overall knowledge, the CAM provided me with a deeper understanding of the topics and allows me to better understand the questions and requests coming from ownership. I love that we have the resources to be better at what we do because that is ultimately what we should all be striving for.” – Kirsten McElhaney, CAM Community Manager, Sage Luxury Apartments 2020 CAM Graduate

AMA At A Glance | 2021

effort to support professionals who may require financial assistance to achieve a certification, the AMA awards over $8,500 in full and partial scholarships for our CAM, CAPS, and CALP programs. These scholarships make it possible for some members to earn a national property management credential, enhance their career, and pave a path for continued success in the multi-family industry.

Earning my NALP through the AMA was so easy to do, and incredibly helpful to my career. It helped give me confidence in my day-to-day job, as well as motivate me to push for more out of my career. The teacher was incredible, and any issue I ran into was very easily solved by a simple email to the AMA team. I could not be grateful and happy to have taken this course.” – Troy Row, NALP Leasing Consultant Acero Cooley Station 2020 NALP Graduate

*A special thanks to our 2020 education scholarship sponsors. If you are an Associate Member that is interested in sponsoring an upcoming class, please contact Jonathan Baldenegro at jbaldenegro@azmultihousing.org

2021 AMA Education Classes *Dates and prices are subject to change. Classes will be offered virtually until COVID restrictions are lifted.

Active Shooter De-Escalating Techniques The threat of an active shooter attack is very real. As individuals, we should be prepared for an active shooter event and be able to make life-saving decisions. We want you to have the knowledge and skills to survive when shots are fired. From teachers and healthcare professionals to police and everyday citizens, our active shooter classes teach skills that improve your chances of survival anywhere you go. September 22 - $30

related to assistance animals, and what to do when you suspect a medical verification for an assistance animal is not legitimate. March 11 - $30 Assistant Manager Best Practices What makes a great Assistant Manager? This course provides techniques to improve your efficiency, communication skills, leadership skills and overall productivity. April 13 - $30 CALP (Certified Apartment Leasing Professional) *Formerly NALP Launch your career! Often the first credential earned, the Certified Apartment Leasing Professional (CALP) training assists leasing agents with integrating successful sales techniques, increasing resident retention, and meeting resident needs. This

CAM (Certified Apartment Manager) Earning your Certified Apartment Manager credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. You’ll learn about comprehensive marketing plans, resident retention, contractors and vendors, resident communication, preventative maintenance programs, accounting principles and practices, employment regulations, maximizing property performance and income, and many more topics vital to successful apartment management. The CAM Program consists of eight modules plus a comprehensive twopart certification exam. Get your Real Estate CEC’s. February 15-19 - $895

Appliance Repair This hands-on course will cover electrical safety – Lock out/tag out, how to read a wiring diagram, operating cycles, troubleshooting, common repairs, and preventive maintenance for kitchen and laundry appliances. Phoenix: June 3 - $30 Americans with Disabilities Act (ADA) and Assistance Animals This course will cover multiple issues that are faced by on-site personnel including: reasonable requests, accessible apartment homes, accessible websites, deaf or hard of hearing residents or prospective residents and assistance animals. Issues surrounding assistance animals are some of the more complicated ones to navigate in the property management industry. In this course you will learn how assistance animals apply to multifamily properties, strategies for handling accommodation requests

course is designed to teach these professionals skills to help them become top producers. Topics include: Using technology to generate traffic, monitoring and managing your community’s reputation, effective marketing plans, maximizing revenue and much more! This program is a total of five (5) days and attendance for all classes is mandatory. October 4-8 - $375

HR: Interviewing, Onboarding and Coaching This course is designed to walk through the interviewing process, plus onboarding and coaching of employees. You will learn how best to prepare for an interview including what questions to ask, how to structure onboarding new employees and how to retain them. January 21 - $30 — Continued on next page azmultihousing.org

EDUCATION CLASSES CPO Certification Course We are pleased to offer the PHTA Certified Pool Operators Course. The CPO certification program is the world’s leading education and certification program for keeping pools safer and keeping them open. Training provides individuals with the knowledge, techniques, and skills required for proper pool operations. This course is 16 hours in length and held over 2 consecutive days. (Pool & spa operator handbook required.) February 23-24 - $250 CPR & First Aid Certification It is important for your on-site staff to know how to recognize and handle an emergency until paramedics arrive. Those who successfully complete this course will earn a two-year CPR & First– Aid completion card and Arizona state certification. October 19- $70 Conflict Resolution Strategies Designed to help overcome conflict in the office, with residents or even at home, this course will give you key take-aways to implement immediately. We will cover the verbal techniques and body language that may be used should be used to defuse a situation before it becomes physical. You will learn how to calm a hostile person to prevent violent behavior with an option for live role play scenarios. Applicable for managers or anyone who deals with conflict. July 28 - $30

Day in the Life of a Regional/ Asset Manager Today more than ever, managing a multi-site portfolio is challenging. You are pulled in multiple directions day in and day out, with responsibility for HR, accounting, recruiting, marketing, and resident retention, just to name a few. Your plate is overflowing and the hours in the day seem too few. What if one class could provide the tools you need to manage your portfolio more efficiently and provide the results your owners are looking for? May 14 - $30 Domestic Violence Awareness This training is will provide resources and information during the Domestic Violence Awareness month of October. Community policing and resources will be available for help and support. Additionally, a member attorney will be available to discuss what managers and community staff are required to do in conjunction with the Landlord Tenant Act. Get all your questions answered in this seminar! October 12 - $30 Electrical Troubleshooting This introductory/refresher course will cover electrical safety, lock out/tag out, PPE, color coding, wire sizing, wire type & its applications, troubleshooting basic circuits & components, preventive maintenance, and Ohm’s law and how to use it. August 26 - $30

EPA Section 608 Certification Do you service HVAC equipment during your workday? Have you completed the EPA Section 609 exam? If not, this training session is for you or anyone on your team that regularly services, maintains, repairs, or disposes of appliances that contain regulated refrigerants. (Prep manual required.) March 17-18 - $75 Fair Housing For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law, and investigative procedures. This course is taught by an AMA attorney. Get your CALP, CAM, CAPS and Real Estate CEC’s. January 14, July 08, September 09, November 09 - $30 Financial Investment This is a 3-hour course that will provide insight on all financial and investment from the owner’s perspective. April 27 - $30 HVAC Hands-on Training Advancements in technology and new efficiency standards are just two of the challenges that apartment maintenance technicians face with regards to HVAC repairs and upkeep. A changing regulatory environment has also proven to be quite daunting. January 28 - $30

— Continued on page 46 44

AMA At A Glance | 2021

azmultihousing.org

EDUCATION CLASSES HR: Creating a Culture in Your Company A company culture that supports and encourages employees leads to higher performance and a unique competitive advantage. Learn how managers can create and sustain a culture that attracts and keeps top talent, boost productivity and set your community apart from the competition. June 15 - $30 Develop Your Leadership Skills A leadership development program is intended to grow the skills, and enhance the attitudes, of its participants to better perform in leadership roles or positions of influence. Leadership development programs help build self-confidence and wisdom, encourage introspection, and equip participants with knowledge of best practices in leadership and communication. July 21- $30 Human Trafficking Awareness This course will provide a look into human trafficking to include how it affects our industry and how apartment owners and operators can respond to this growing issue. Learn the signs you should look for, how you should respond to a suspected human trafficking situation and what preventative measures you should put into place. August 17 - $30 Landlord Tenant Knowing how to use and comply with state law that governs all rental housing operations can save time, 46

AMA At A Glance | 2021

make you money, and minimize legal difficulties. This is a must for any property owner, community manager, and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. Get your CALP, CAM, CAPS, and Real Estate CEC’s. May 11, December 8 - $30

Latte with a Lawyer Everything is changing so fast it can be hard to keep up, especially in the Multifamily Industry. The AMA has assembled attorney experts to help address those burning questions you’ve been trying to get answered. Industry experts will be online and ready to help you navigate the current times. Each webinar will be presented Town Hall Style; come prepared with questions and turn your camera on to participate in this great opportunity! February 12, April 9, August 6, October 8 – FREE for members

Leading in Diversity and Inclusion During these times of unrest, it is paramount to the success of the rental housing industry that we are careful and thoughtful of each other, especially our colleagues, customers and in our communities. Their well-being is incumbent on the creation and maintenance of a more inclusive and respectful environment in and around the rental housing industry. Designed for experienced staff. May 26 - $30 Leveled Up Leasing Now that you’ve mastered the basics it’s time to level up! In this course we will learn how to think like a consumer and what that means for your communications with prospective residents. Explore phone and email strategies for being more descriptive, and master closing and follow up techniques. September 23 - $30 Lunch and Learn Grab your lunch and join us for a 30-minute bite size lesson. Hear tips and tricks on a variety of topics that will help you in your job or personal life immediately. January 22, March 19, May 21, July 16, September 24 – FREE for members Maintenance for Office Staff A strong, cohesive relationship between the office and maintenance teams is vital in achieving your community’s goals. With that in mind, this course will give office personnel a — Continued on page 48

azmultihousing.org

EDUCATION CLASSES better understanding of the maintenance activities required to successfully run an apartment community. April 14 - $30 Maintenance Customer Service Skills This unique course incorporates all aspects of excellence in service and focuses on the service team’s impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate and address needs, and engage positively with residents and fellow team members. July 13 - $30 Make Ready Maintenance Best Practices Does your maintenance team know everything that goes into getting a unit ready for the next resident? This class will highlight the process from start to finish, focusing on the little things that often get missed, so the entire team can work together to make the move in smooth and efficient. December 15 - $30 Mastering Delegation and Empowering Your Team Delegation is a vital management skill. But for some, it’s the hardest to put into practice. There are several reasons why managers may shy away from delegating work. It’s important to continue honing this skill for the growth of the manager and the growth of the team. February 10 - $30

AMA At A Glance | 2021

Financials 101 Designed for community managers or those aspiring to be, this class will introduce you to the basics of community financials. Topics include budgets, performance objectives and working with and understanding reports. February 9 - $30

R-410 A Course This course will cover safe handling, training, and certification for using R-410A. This session will also offer an EPA 608 testing session immediately following the R-410A course. (Prep manual required.) TBD - $30

Plumbing Maintenance and Repairs

Unconscious Bias to Unleash Potential

Plumbing is one of the most requested repairs in our industry. During this course, we will cover plumbing safety, – lock out/tag out, PPE, water heater installation and maintenance, preventive maintenance, isolation valves, mapping your utilities, locating sewer odors, boiler operation, slab leaks, and more. May 12 - $30

Learn to identify and adjust for bias, cultivate meaningful connections, and choose courage in order to make real change. There is nothing more fundamental to performance than how we see and treat each other as human beings. April 21 - $30

Prop 207: Recreational Marijuana (Part 2) Arizona voters recently passed Proposition 207 legalizing recreational marijuana. Changes will need to be made to your policies and procedures. Join local attorneys, Christopher Walker with Law Offices of Scott M. Clark, and Mark Zinman with Zona Law Group to get all of your questions answered. This is Part 2. If you didn’t attend Part 1 you may purchase the recording to view prior to this session. January 27 - $30

Welcome to Leasing! Recommended for all onsite Management & Leasing Team Members Come and learn the behaviors of an elite Leasing Leader from an expert panel. Learn how to customize the experience and develop a sales strategy to identify key personas and buying signals. We will discuss ways to elevate the qualifying process to uncover and overcome any objection a prospective resident may raise as well as how to measure success and identify your presentation style that will bring you to an elite status versus the same everyday ways of the past. June 22 - $30

For the latest Education Class updates and information, visit the AMA website at: azmultihousing.org/education

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AMA At A Glance | 2021

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AMA Staff Courtney LeVinus

Sarah Fluke

Lauren Romero

Erika McDowell

Kyle Simplot

Melissa Lanouette

Jonathan Baldenegro

Christina Desaubin

Amanda Perkumas

Lisa Garcia

Jenica Hickey

Jake Hinman

Bastien Andruet

SEE PAGE 5 FOR CONTACT INFO.

AMA At A Glance | 2021

JOB OPENINGS Have job openings in the apartment and housing industry?

Visit jobs.azmultihousing.org

Easily target qualified multi-housing professionals across the state.

Take advantage of our Partner Network to distribute your job listings to other heavily trafficked job boards at no extra cost.

Easily target qualified multi-housing professionals across the state.

Feature your company logo on the Career Center homepage to increase click-through to your job listing by up to 38%.

Find your next hire today at the Career Center! azmultihousing.org

ADVERTISING OPPORTUNITIES AMA Apartment News Rates (Published Bi-Monthly Electronically) Full page (Not Front or Back): 6x $428/e 3x $475/e 1x $500/e

Back Page: 6x $599/e 3x $665/e 1x $700/e

Front Page Cover: 6x $513/e 3x $570/e 1x $600/e

Half page (Not Front or Back): 6x $342/e 3x $380/e 1x $400/e

Half page: 6x $257/e 3x $285/e 1x $300/e

Non-member rates please add 20% premium. All rates are per issue.

HALF PAGE VERTICAL

FULL PAGE 7.75” (w) x 10” (h)

HALF PAGE HORIZONTAL 7.75” (w) x 5” (h)

AMA Website Rates Did you know the AMA website received over 56,000 visitors in 2020? Be seen by a captive and interested audience. Ad space is available on our home, events, and education pages. Enhanced vendor directory listing options are also available. Pricing ranges from $250–$1,600 annually. Call Sarah Fluke to discuss your options today! (602) 296-6212 or email to sfluke@azmultihousing.org.

AMA At A Glance | 2021

3.75”(w) x 10”(h)

QUARTER PAGE 3.75” (w) x 5” (h)

THANK YOU

2021 PATRON MEMBERS! P L AT I N U M

Bringing us closer

G O L D

S I LV E R

For more information on how to become a patron member of AMA, please contact Sarah Fluke, sfluke@azmultihousing.org, 602-296-6212. azmultihousing.org

818 North 1st Street | Phoenix, Arizona 85004

2021 EVENTS AND EDUCATION CALENDAR Dates are subject to change.

January Fair Housing HR: Interviewing, Onboarding & Coaching Lunch and Learn Prop 207: Recreational Marijuana HVAC Hands-on Training

1/14/2021 1/21/2021 1/22/2021 1/27/2021 1/28/2021

February Financials 101 2/09/2021 Mastering Delegation and 2/10/2021 Empowering Your Team Latte with a Lawyer 2/12/2021 Tucson Fun Run 1-20-2021–2/20/2021 CAM (Certified Apartment 2/15-19/2021 Manager) Phoenix AMC Meeting 2/18/2021 (Golf Lottery) CPO Certification Course 2/23-24/2021 Lyceum Day 1 2/26/2021 March AMA Board Meeting – Phoenix 3/05/2021 NAA Advocate 03/09-10/2021 ADA and Assistance Animals 3/11/2021 EPA Section 608 Certification 3/17-18/2021 Tucson Networking Event 3/18/2021 Lunch and Learn 3/19/2021 Phoenix Golf Tournament 3/26/2021 April Latte with a Lawyer Assistant Manager Best Practices Maintenance for Office Staff Phoenix AMC Meeting Unconscious Bias Tucson Golf Tournament Financial Investment

4/09/2021 4/13/2021 4/14/2021 4/15/2021 4/21/2021 4/23/2021 4/27/2021

May Phoenix Dinner Meeting/ BOD Meeting Landlord Tenant Plumbing Maintenance and Repair Tucson Dinner Meeting Day in the Life of a Regional/ Asset Manager Lawn Game Tournament Tucson AMC Meeting Lyceum Day 2 Lunch and Learn Leading in Diversity and Inclusion

5/06/2021 5/11/2021 5/12/2021 5/13/2021 5/14/2021 5/14/2021 5/19/2021 5/21/2021 5/21/2021 5/26/2021

June Appliance Repair 6/03/2021 Phoenix Reverse Trade Show 6/11/2021 & Maintenance Mania HR: Creating a Culture 6/15/2021 in Your Company NAA Apartmentalize 6/16-18/2021 Welcome to Leasing 6/22/2021 July Fair Housing Maintenance Customer Service Skills Tucson Reverse Trade Show Lunch and Learn Develop Your Leadership Skills Phoenix AMC Meeting Conflict Resolution Strategies

7/08/2021 7/13/2021 7/15/2021 7/16/2021 7/21/2021 7/22/2021 7/28/2021

August Latte with a Lawyer 8/06/2021 Tucson AMC Meeting 8/11/2021 Tributes 8/13/2021 Human Trafficking Awareness 8/17/2021 AMA Board Retreat 8/19-20/2021 Electrical Troubleshooting 8/26/2021

September Fair Housing/ Sexual 9/09/2021 Harassment for Maintenance Phoenix Trade Show – Phoenix 9/16/2021 Active Shooter De-Escalating 9/22/2021 Techniques Leveled Up Leasing 9/23/2021 Tucson Big Hearts Bowl-A-Thon 9/24/2021 Lunch and Learn 9/24/2021 October CALP (formerly NALP) 10/04-08/2021 Latte with a Lawyer 10/08/2021 Domestic Violence Awareness 10/12/2021 Tucson Dinner Meeting 10/14/2021 (PAC/BGF Golf Auction Reception) Lyceum Day 3 – Phoenix 10/15/2021 CPR & First Aid Certification 10/19/2021 Phoenix Dinner Meeting 10/21/2021 Tucson Networking Event 10/28/2021 Phoenix Foot Golf Tournament 10/29/2021 November Fair Housing 11/09/2021 Tucson Trade Show 11/10/2021 Maintenance Course 11/16/2021 Tucson AMC Meeting 11/17/2021 Phoenix AMC Meeting 11/18/2021 December Lyceum Day 4 – Phoenix 12/02/2021 Board Meeting – Phoenix 12/02/2021 Landlord Tenant 12/08/2021 Make Ready Maintenance 12/15/2021

2021 At A Glance

Articles inside

EDUCATION CLASSES

AMA PROGRAMS

AMA COMMITTEE & VOLUNTEER OPPORTUNITIES

AMA GROWING INDUSTRY AWARENESS BY GROWING ITS BETTER GOVERNMENT FUND

2021 PUBLIC POLICY AGENDA

Goals for 2021, beyond will ensure strength, success of AMA members