Close Up by Benham Publishing Limited

Contents Contacts

Mid Yorkshire Chamber of Commerce Stable Block, Brewery Drive, Huddersfield HD4 6EN Telephone 01484 483660

Area office for Wakefield New Commerce House, 168 Westgate, Wakefield WF2 9SR Telephone 01924 311600

Area office for Calderdale Suite 8, The Elsie Whiteley Innovation Centre, Hopwood Lane, Halifax, HX1 5ER Telephone 01422 399422

Executive Director Andrew Choi

Membership and Events Manager Tracy Smith

Marketing Manager Ellie Lyon

Production & Design Benham Publishing Limited Email studio@benhampublishing.com Telephone 0151 236 4141 www.benhampublishing.com

Media Number 1332

Advertising Telephone 0151 236 4141 Mobile 0784 111 5444 alison@benhampublishing.com

Disclaimer Benham Publishing Limited or MYCCI cannot be held responsible for any inaccuracies that may occur, individual products or services advertised or late entries. No part of this publication may be reproduced or scanned without prior written permission of the publishers and MYCCI.

Welcome Welcome to the Summer 2013 issue of our Close Up for Business magazine, which returns to the topic of people in the workforce – surely the most important asset in any business. With this in mind, it was a great coup for us to attract customer service guru, Kate Hardcastle, to speak at our recent trade show, in conjunction with the Federation of Small Businesses. Kate made it perfectly clear that unless we can persuade ourselves and our employees to put customers at the heart of our business then we are destined to find success hard to come by and these are sentiments we are working hard on at the Chamber currently. On the economic front of the human resources picture, it was disappointing to note that the Centre for Cities analysis of the most recent adult and youth unemployment figures placed Wakefield and

43 Huddersfield once again amongst the areas hardest hit. With other parts of Yorkshire also affected badly, this puts clear pressure on the Leeds City Region to boost growth and attract investment in the search for the quality jobs we need. I welcome the new Kirklees Council Access to Finance Job Growth Grant initiative offering up to £20,000 of funding to support firms able to find success and create employment. Similarly, I await news of progress in Wakefield to secure European Funding to assist in this as well. To support these initiatives, our Enterprise Agency has earmarked £0.5m of loan assistance to assist companies with working capital to get their projects off the ground. Our free legal helpline can assist with any aspect of human resources to ensure Chamber members can recruit, retain and develop staff in the best possible way. Just prior to writing my Close Up introduction, I was asked to present one of our Wakefield staff

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Chamber News Charity News Members News Membership Benefits International Trade Enterprise Agency Chamber Chatter Business of the Month Big Interview Cover Feature New Members Chamber Policy Business of the Year Patrons View Member Offer of the Month Networking Events Training Events Chamber Connect Last Word Movers & Shakers

members with her NVQ certificates, which is a timely reminder of the benefits of the National Apprenticeships Service, which has delivered excellent motivation, training and recognition for us and we recommend this for all members. As always, we will be working as hard as ever over the holiday season to help you get the best out of your membership of the Chamber and we look forward to bringing you some new and very valuable conference and exhibition benefits throughout the Mid Yorkshire area to make your subscription go even further.

Andrew Choi Executive Director

Summer 2013 CLOSEUP

ChamberNews

BitesizeNews A New Addition to Marketing Congratulations to One of Our Own We would like to wish Maggie Oxley-Bryan a very well done on the completion of her NVQ in business and administration. Maggie who administers the New Enterprise Allowance scheme for the West Yorkshire Enterprise Agency has been employed as an apprentice with us for almost 2 years and is delighted to have achieved on the job training through her apprenticeship which has lead to the successful completion of her qualification at Wakefield College.

Annual Dinner - Date for your diary! Last year our Annual Dinner was attended by almost 200 local business people and we’re underway to ensure we repeat the success again this year. The date has been set for Thursday 17th October which ties in with Kirklees Business Week and once again will be held at the Cedar Court, Ainley Top. Put the date in your diary now to ensure you don’t miss out on a great night featuring key business speakers, a delicious 3 course meal and an opportunity to network with other local businesses.

CBC13 Prize Draw Winner Announced Staff from the Chamber and MY Export Hub teams attended Calderdale Business Conference at the Shay Stadium in Halifax last May. At the event we ran a business card draw with the prize of free membership to the Chamber for one year. The winning card was drawn later that week by Tracy Smith, Membership and Events Manager, who chose Chris Hopkins from Ploughcroft Ltd. Congratulations and welcome to Chamber membership Chris!

New Venue Success for MY Network Wakefield May saw MY Network Wakefield move to a new venue ready for the sunny summer months. The chosen venue was The Hop on Bank Street – the perfect venue for summer networking with plenty of space inside as well as a terrace outside for those wanting to make the most of the summer sun. The partners have seen MY Network Wakefield go from strength to strength with over 50 local business people attending in June and July. For more information about MY Network Wakefield see our networking events on page 41, visit our website or follow #MYNetwork and #MYNetworkWakey on Twitter.

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Becky Greenhough joined the Chamber this summer as Marketing and Administrative Assistant. Becky recently graduated from The University of Huddersfield with hopes of a career in marketing and events. Based in the Chamber’s Huddersfield office, Becky has been employed to assist in the marketing activities of the Chamber to support membership as it continues to grow. Becky secured the vacancy after having previously applied for a role at the Chamber and carrying out work experience at the Chamber’s Aspley office in 2006. After recently graduating in the difficult economic climate, Becky has carried out a number of voluntary roles, gaining experience, skills and the satisfaction of helping charities and membership organisations. Becky explained “I’m very excited about this new venture at the Chamber, meeting new people and businesses from all over the Mid Yorkshire region. And I thank the Chamber for giving me the opportunity to develop myself and the business further”.

To follow Becky and the team visit the Chambers’ new and improved website at www.mycci.co.uk or follow us on Twitter at @MidYorksChamber

Our Big Birthday Celebrations Over 100 people attended our 160th Birthday event held in a marquee on the Lockwood rugby pitch outside the Chamber’s Huddersfield office Tuesday 14th May. Delegates sipped bucks fizz and Pimms, enjoyed a variety of canapés, received a cupcake and goodie bag and were snapped on the Chamber Chair from the 1900s, before listening to two speakers delve into the history of our Chamber. The Lord Mayor of Kirklees attended and presented thirteen students with Tinker Fisher scholarship awards to support educational travel overseas. The Tinker Fisher Awards were first established over 100 years ago and have been supporting students in Kirklees through awarding grants for study trips since their foundation. These awards, set up by local philanthropists John Tinker and Edward Fisher in 1911, support ambitious students to enable them to travel abroad for research, work experience or study and were established with the aim of broadening the minds of young people. Now administered by us and local solicitors Eaton Smith, the Travelling Scholarship is keeping the philanthropic spirit of the original trustees alive, and distributed funding worth over £8000 to the thirteen successful students at the birthday event.

Executive Director of the Chamber, Andrew Choi, then went on to speak about the Chamber’s past since the formation of the Huddersfield Chamber of Commerce back in 1853. Touching on our unusual findings from delving into our old archives which included the presentation of an aeroplane to the Canadian Government in 1918 and how despite vast changes to our economy over the past 160 years, the main issues we were lobbying towards then, namely transport and international trade, continue to be issues we lobby for today! Andrew also spoke about our present, and our continued mission to support and connect our members and called on people to help us in the future, emphasising the desire to seek new directors on the board to lead the Chamber over the next 160 years. If you are interested in becoming a board member, express your interest to a member of the Chamber team at info@mycci.co.uk And if you attended the event, find yourself in the photos now published on our Facebook page, some of which can be seen in Chamber Chatter, page 19.

ChamberNews

Triumph at the Chamber-FSB Tradeshow 2013

New and Improved Chamber Website Now Live

This year’s Tradeshow, jointly hosted by Mid Yorkshire Chamber of Commerce and the Federation of Small Businesses (FSB) was another huge success!

The new and improved Chamber website launched end May; and with a new layout and refreshed members area there has never been a better time to interact with us online.

The Chamber-FSB Tradeshow 2013 was held on 11th June at the Cedar Court Hotel, Huddersfield where over 150 people visited the show to see the 46 companies that exhibited and hear from 2 key business speakers.

The new website boasts some new features including mobile optimisation to catch up with what’s on whilst you’re on the go, a document library including useful template documents, a quick facility to send us your news stories for free promotion and access to submit and benefit from a range of exclusive member offers.

Exhibitor, Deborah Tipple of MGL Textile Consultants Ltd said: “This was the first exhibition I have ever done so I didn’t know what to expect. I liked the range of exhibitors and I also made a few worthwhile contacts from the businesses that were at the Tradeshow.”

You can now access the members area by clicking on ‘MY Chamber’ (top right of the page) and log in with your email address. Please take a moment to log in and ensure your profile displays your logo, company biography and company details which will help you get noticed by potential customers.

Fellow exhibitor Adrian Bird from The Apprentice Finder agreed that the Tradeshow was useful at generating leads for business. “I got some good enquiries at the Tradeshow which I’m following up with appointments. Business to business trade was good and it was also a great opportunity to network.” Visitors to the show were delighted with the quality and range of trade stands, as well as the prize draws and discounts on offer from the exhibiting businesses. Multi-award winning businesswoman, and NonExecutive Director Kate Hardcastle who gave the keynote speech, also attracted the local media. Whilst Michael Bell, President of the Huddersfield District Society of Chartered Accountants, delivered an insightful presentation on ‘Demystifying a Business Plan’. David Holdsworth, who visited the Tradeshow after a busy day running his own business from Halifax, was pleasantly surprised at the variety of trade

stands. “I was delighted to experience the atmosphere and soak up the buzz. It was great to see such a wealth of interesting and supportive businesses collected together”, said David. We would like to say a big thank you to all of the exhibitors, speakers and visitors to the ChamberFSB Tradeshow. Special thanks also go to Chamber member and exhibitor Imagemaker, for kindly photographing the Tradeshow which you can view on our Facebook page by searching for Mid Yorkshire Chamber of Commerce.

You can now also be found by up to 3 sector categories within the member directory as well as being searched by name and we now welcome you to use an exclusive logo on your own website which endorses you as a Chamber member. You now also have the opportunity to advertise on the website, managed by Alison Seymour at Benham Publishing who can be contacted on 0151 236 4141. Visit www.mycci.co.uk/my-chamber to download the logo, enhance your profile and benefit from the free resources exclusive to members or contact the marketing team on 01484 483 678 to discuss.

Kirklees Business Conference 2013 We are happy to announce a new, working partnership with Hillrich in the run up to Kirklees Business Conference 2013 and have secured an exclusive offer for members of the Mid Yorkshire Chamber at the event. This year’s conference will be held at the John Smiths Stadium on Wednesday 16th October and will run between 08.30am – 4.30pm. Stands are priced at £395.00 and £495.00 but members of the Mid Yorkshire Chamber are

able to secure their stand at the conference with a huge discount of £100.00 – a saving of over 20%! Alongside this there are further opportunities to work in partnership with the organisers. If you are interested in finding out more about becoming a partner of KBC13 please contact Rachel at the Chamber on 01924 311 605. If you are interested in taking advantage of this offer follow #KBC13 on Twitter and visit www.kirkleesbusinessconference.co.uk.

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CharityNews

Networking for a good cause… Wakefield Hospice

A Walk to Remember - in aid of Wakefield Hospice, sponsored by Calvesten Ltd Sunday 8th September Step out and walk a short, medium or long route from the NCM in aid of Wakefield Hospice. The Walks are a great opportunity to remember loved ones, see some beautiful countryside and raise much needed funds for the Hospice. To keep the younger walkers amused on the short route (circa 4 miles), there will be a competitive game spanning the whole route with a prize for the winning entry. Registration costs £10 for adults (£15 on the day) and £5 for children.

The Wakefield Enterprise Professional Partners Group (WEPPG) hosted the closing event of Wakefield Business Week (WBW) 2013. Chamber members and MY Network partners Ramsdens Solicitors LLP sponsored the event in conjunction with the WEPPG, with all monies raised at the charity event being donated to the Wakefield Hospice. The event was a huge success and made possible by the incredibly generous contribution of a number of local businesses and suppliers. These included MUSE, Ossett Brewery, Blacker Hall Farm, Coca Cola and Warburtons. Tim Welton, from WEPPG commented: “We were delighted so many members of the business community in Wakefield braved the appalling conditions and freezing cold to attend the closing event of WBW hosted by WEPPG. We would like to thank the events sponsors Ramsdens Solicitors and MUSE (as well as all the local suppliers) for making it possible for us to put it on and raise money for Wakefield Hospice.

There is a real and growing feeling of solidarity and community amongst Wakefield businesses and professional service providers. This will in the long term have an increasingly positive effect on the district in terms of jobs and growth and the delivery of the same through the WEP”. The event raised over £1,000 for the Wakefield Hospice. Danielle Cain, Wakefield Hospice Fundraiser said: “We are delighted that WEPPG choose Wakefield Hospice to be the benefactor of this event, thank you to everyone who braved the snowy conditions to support WEPPG and Wakefield Hospice, we are looking forward to future events too.” Paul Joyce, managing partner at Ramsdens said: “The hospice is an inspiring place and a valuable local resource for Wakefield and one which we were pleased to support.”

Further information, online registration or download an entry form at www.wakefieldhospice.org or call Wakefield Hospice on 01924 213900 to be sent a form.

Support the Community Foundation for Wakefield District The Community Foundation for Wakefield District aims to improve the quality of life for local people, focusing on building better, stronger communities. Community and voluntary groups often reach parts of their community that the public sector just can’t access, tackling real issues and achieving positive results. We support local change from within rather than making, or securing, grants outside of the district, giving us an invaluable advantage in delivering help where it is really needed. We are able to provide a tailor made service to supporters enabling them to match their support to the causes they’re passionate about. So, if you’re passionate about the future of young people or want to support a specific theme such as sport, the environment or social integration we can match your support to a cause.

Could you set up a Fundraising Group to support Forget Me Not Children’s hospice? Our charity needs to raise £2.5 million a year to continue caring for the families and children in West Yorkshire with a life limiting/life threatening condition who need our support. Fundraising Groups in our community make a significant contribution towards supporting our charity and are also a great way to meet new people and have fun.

If you are interested in being part of or setting up your own group please contact the Fundraising Team on 01484 411040 or email andrea.holt@forgetmenotchild.co.uk

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MembersNews

BitesizeNews Promotions at leading Huddersfield law firm Huddersfield law firm Eaton Smith has strengthened its partnership with a series of recent promotions Adele Whitfield from the firm’s Personal Injury team, YES PI, has been promoted to Partner. Adele who specialises in personal injury law joined the firm in 1993 as a secretary working her way up as a Legal Executive, then Solicitor followed by Associate, before joining the Partners, a great achievement for Adele and Eaton Smith.

Local Children’s Hospice officially opened by HRH Princess Beatrice of York Friday 21st June was the official opening of Forget Me Not Children’s Hospice in Huddersfield.

Chris Taylor who specialises in Company/Commercial law; Claire Monkhouse, a Dispute Resolution lawyer and Kate Booth who is an Employment Law specialist, have all been promoted to Associate.

Forget Me Not Children’s Hospice supports more than 50 children and families with life limiting conditions in West Yorkshire. HRH Princess Beatrice of York visited the hospice, met the children and families whom they care for and was shown its state of the art facilities, which include a Hydrotherapy pool, Sensory Room and Music Room.

Chamber member Liquid Accounts Raises £600k Funding to expand business

HRH Princess Beatrice of York said “It is an incredible honour to be here today to see this dream become a reality. For you all to have the security of knowing you have the right team so that your children, no matter what their condition, can be supported and have their best chance. The chance to be a family, the chance to be a mum and that really is the most important thing.

Liquid Accounts, the Yorkshire based developer of online Cloud accounting software, have secured £600,000 of fundraising, allowing the company to continue its expansion plans.

With all of your support I know this place can really be the pinnacle of child care, it’s a huge honour to be here today.”

Pictured back Chris Taylor & Kate Booth, front Adele Whitfield and Claire Monkhouse

The £600,000 was sourced from existing investors, including the Aspire Fund and 2 new High Net Worth investors. Liquid Chair, Richard Doyle commented on new CEO Colin Meakin: “Colin Meakin was appointed late last year. Colin’s background and experience has already helped us grow the business and source the right funding options”. The funding will allow them to pursue product enhancement and marketing plans to help rapidly grow the business.

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To commemorate the opening HRH unveiled a sculpture donated to the charity by local sculptor Pat Walls. The sculpture was inspired by his daughters Georgina and Beth and is a wonderful symbol of childhood, happiness and laughter, values that are at the heart of the charity’s mission to make the lives of the children they care for happier and more fulfilled.

Patrick said “The sculpture is an uplifting piece, and fits perfectly with the hospice’s ethos; it really is a place full of enjoyment, love and laughter.” Russell House opened in December 2012 to the children and families cared for by the charity across Calderdale, Kirklees and Wakefield. The hospice now complements its already well-established hospice at home service, giving families the choice of receiving care at home and at Russell House. Peter Branson, Chief Executive said “I’d like to thank Linda Senior for setting up the charity and finding new supporters to pass the baton onto, at first hundreds and then thousands and now even tens of thousands who believe we should have this local children’s hospice. I’d like today to be able to thank every single one of those supporters from the little boy who sent us 20pence of his pocket money to the family represented here today who supported us with ½ million pounds over 5 years. But of course I can’t say thank you to every single one but I can hope that in the opening of the hospice we can make sure that everybody recognises their contribution to this day.”

MembershipBenefits

ways to get the most out of networking

We host a variety of events all year round which are attended by members and non-members alike. Here are our top 5 tips to help you get the most out of the events you attend.

Be prepared:

Follow up:

It’s not all about sales:

The opportunity to speak at events might fill you with dread but if you go in prepared it needn’t be that way. Know what you want to achieve out of each event and take a minute to prepare what you’re going to say; you’ll feel more confident and people will learn more about you.

After our events we send out a short post event email, passing on contact details of the attendees or further information about the next event. Use that email as a prompt to remind you to contact those you connected with at the event and to follow up those leads you picked up!

Some connections you make at our events may not result in a sale, instead you may find that other attendees help you through engaging in problem solving; and networking events are great opportunities to share best practice and pick up a few new tips and tricks!

2. Get Connected: We run a variety of networking events, from our formal Annual Dinner through to Connections Count and MY Network there is something to suit everyone; it’s important to come along to a couple of each to find out what works best for you and your business. Most importantly don’t be afraid to approach someone who you think could be a great contact – we’re all there to meet more people and to keep businesses well connected.

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4. Give it time: Attending Chamber events should be seen as an investment in your business, you may not see immediate results but you will see some further down the line. It’s important to give others the opportunity to learn more about you, your business and what you do.

To discuss any of these or other ways you can get noticed contact our membership, events and marketing assistant rachel.dickie@ mycci.co.uk

WhatMembershipMeansTo..

Chamber member Veronica covers every event-uality Veronica Baldwin from sole trader business Baldwin Coaching Ltd advises members to invest effort into a variety of our events to reap long term benefits. Veronica formed Baldwin Coaching Ltd April 2010 after 20 years experience working within the food manufacturing industry working in a number of roles focusing on getting the best out of people through employee engagement and most recently as learning and development manager. Acting as a coach, mentor and facilitator to local businesses, Veronica told us “Baldwin Coaching Ltd aims to improve the performance of businesses by improving the performance of people within them. By focusing on capability, skills, attitude and motivation businesses can become much more efficient.” Baldwin Coaching Ltd have doubled its sales every year to date so continue to use this as a target to achieve and now aim to bring in sales expertise to move the offer into improving performance of sales teams as well as the operational teams Veronica currently works with. Veronica also plans to expand the offering to open courses and she also helps mentor a number of start up business owners on our West Yorkshire Enterprise Agency’s New Enterprise Allowance scheme. Veronica tells us how she gets the most out of Mid Yorkshire Chamber membership “It is vital that local businesses support each other and the Chamber connects businesses, giving us a stronger voice as a collective unit. If you want to be part of the business community you should be part of your local Chamber and you need to invest effort to reap rewards.” By attending a number of our networking and training events, Veronica tells us how you get out of it what you put in to it “Whilst it is good to have an idea in mind of what you want to get out of networking, you should go with an open mind with what you can learn. As well as receiving some direct business through relationships I’ve built with people at Chamber events, you always learn something too and it’s a great place to share best practice with likeminded businesses and engage in some problem solving which can help you in the long run.” Veronica has hosted 2 of our ‘60 Useful Minutes’ training events and hosted a speaker session at a Connections Count event, as well as attending many of the networking events. “For me the speaker opportunities are a great way for people to understand what it is I do and can help businesses with in an approachable manner.” Veronica also makes use of the free editorial opportunities within Close Up for Business and through our active social media platforms to ensure she is kept in contact with as well as kept abreast of what is happening in the local business community. Whilst Veronica makes best use of the connections, Chamber events provide, she knows she could make better use of the member directory and whilst she has yet to experience the free legal helpline included in membership and the representation that our policy team offer, she feels reassured that those benefits are there should she need to make use of these in the future. Find out more about Baldwin Coaching Ltd at www.baldwincoaching.com follow on Twitter @BaldwinCoaching; Facebook facebook.com/baldwincoaching or connect with Veronica on Linkedin www.linkedin.com/in/veronicabaldwin

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InternationalTrade

TOP TIPS FOR SELLING TO CHINA

Selling to China offers many opportunities for UK companies who have good quality products and services to offer. Now is as good a time as any to take a look at the market, so here are a few top tips to help you along the way!

ENERGY Remember that developing business in China takes time, resources, commitment and patience – you will need to bear this in mind from the outset and be willing to invest some energy into your expansion.

CONSIDER POTENTIAL PITFALLS The regulatory environment is very different to the UK and European markets. Some products need special licenses or certificates (e.g. cosmetics) – it can take months to go through the necessary procedures and can cost a lot of money.

VISIT THE MARKET Go to China to take a look at the market - trade missions are a great way to visit the market for the first time, or alternatively you can visit a relevant exhibition or exhibit your company at a tradeshow. This should give you a clearer idea of how your product or service may work in the Chinese market.

BUSINESS CULTURE You will need to develop an understanding of the business culture in China. It requires an entirely different approach to doing business in the West. Relationships have to be developed before you can expect to do any real business. Having a local presence can help. Whether you establish your own office or use agents or distributors, face-toface contact is important, and helps to build these vital relationships.

DO YOUR RESEARCH Do some basic research to check that there are real opportunities to sell into China and that you can be competitive – are your competitors selling to China? What are the best routes into the market for your product or service? For example you may decide to use a distributor or to sell online- your route to market will determine your strategy.

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LOCALISE Make sure you translate your information, whether online or in print, into Chinese. It helps if you can send introductory emails in Chinese too - if an English email arrives and nobody speaks English, it will be deleted. You will more than likely have to localise your offering for China, but you may also need to localise your offering within China – China is a huge country and there is a vast diversity across the population, so you may have to tweak strategies, product selection and pricing according to location.

PROCESSES Think about the whole process, including how goods will be delivered, as logistics can be complicated and costly in China.

THINK LONG TERM Competition is fierce, so develop a long term plan - If you rush into selling to China without giving it enough thought; the chances are you will lose out to the thousands of other companies trying to make their own impact on the nation.

Finally, talk to as many people as you can who have had experience of selling to China and learn from their experiences. Networking with likeminded companies is a great way to learn about the positives and negatives of doing business in China and to pick up some insider tips. It is a challenging market but can be very profitable. Make sure you are well prepared for selling into China. Good luck!

ConnectChina www.connectchina.co.uk has been helping companies to develop business in China since 2004. If you would like to understand more about the China market, join us for our next ‘Doing Business in China’ workshop on 19th September at The Stable Block, Brewery Drive, Lockwood Park, Huddersfield, HD4 6EN. Please contact Joanna@connectchina.co.uk or call 07770 858540 for further information.

InternationalTrade

Visiting Overseas Markets Key to Success These helpful tips will be very useful to any company looking to export to China for the first time. The UK Government has repeatedly stressed the importance of rebalancing Britain’s trade deficit, and has placed this objective as a central policy in its efforts to return to economic growth and stability. They are right to give exporting such prominence on the economic agenda, but this rhetoric must be matched with action. For all exporters, overseas visits are particularly important if they are to gain essential insight and understanding of local markets, and to establish the in-country contacts which will enable them to sell their goods and services. Further support should be given to companies when they visit new export markets, either through trade missions, funding for visits or comprehensive support for, and official presence at, exhibitions.

We must ensure that our exporters are not placed at a disadvantage when compared to international competitors and every effort should be made to equal and exceed the support given by foreign trade support agencies. The Tradeshow Access Programme is a useful support for SMEs new to exporting, but it could be expanded further to offer greater support to those in the early stages of growing export sales who have ambitions to extend their scope of activities into new overseas markets. We will continue to emphasise to Government the importance of providing the greatest possible support to British exporters, as well as continuing to expand our own support to companies trading overseas through the MY Export Hub arm of the Mid Yorkshire Chamber.

Foundation Award in Exporting The BCC now has ten nationally accredited core courses. Together, these form an export curriculum that provides invaluable basic skills for small and large companies alike. Candidates must demonstrate knowledge of the subject and their performance will be marked by external examiners on the completion of each module. Successful candidates will receive a certificate; completing six or more courses will result in the candidate achieving a nationally recognised Foundation Award in Exporting. These courses are suitable for both experienced exporters and those with no previous knowledge of exporting and are as follows: Understanding Exporting & Export Documentation: Thursday 18th July 9:30 – 16:30 Preferential Trade Agreements & Rules of Origin: Thursday 5th September 9:30 – 12:30 Customs Procedures: Tuesday 8th October 2013 9:30 - 16:30 Incoterms: Tuesday 5th November 9:30 - 12:30 Methods of Payment: Tuesday 5th November 2013 13:30 16:30 Documentary Letters of Credit: Thursday 21st November 2013 9:30 16:30 Understanding Import Processes: Wednesday 4th December 9:30 - 16:30 Import Procedures: Tuesday 21st January 2014 9:30 - 16:30 Agents and Distributors: Tuesday 18th February 2014 9:30 - 12:30 Individual full day courses cost £175 +VAT (members) / £200 + VAT (non members) Or book six courses for £850 +VAT (members) / £1000 +VAT (non members) to complete the Foundation Award In Exporting. All of the above courses will take place at our Huddersfield office, for more information and to book visit www.myexporthub.co.uk/events

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InternationalTrade

MY Export Hub Plan Trade Mission to Latvia Visit to open up opportunities in exciting and growing market

MY Export Hub and partner company Alfran are planning a visit to Latvia in October this year. The trip, which will run from 15th- 19th October, will introduce attendees to the Latvian market, providing an opportunity to research the market, meet new business partners, and take the first steps towards expanding their business. This trade visit will coincide with an International Business Networking Conference on 18th October.

Why Latvia? Strategic location for business operations Latvia is known as the gateway between Europe and CIS and its capital Riga is the largest city in the Baltic States

World Bank ranks Latvia as 25th in their Ease of Doing Business report 2013 Latvia has great accessibility and 17 airlines operate 65 direct flights to/from Riga International airport which includes budget airlines operating direct flights to numerous UK destinations.

What’s included in our trade visit? A package of tailor made business meetings specific to your company A range of meetings with organisations waiting to support new business ventures in Latvia including the British Embassy in Riga, the British Latvian Chamber of Commerce, Latvian Investment and Development Agency

One of the fastest growing economies in the EU in 2012 - GDP growth of 5.5%

Flight, accommodation, transfers

Total exports increased by 15% and imports by 12.7%

Full briefing on business opportunities and how to do business in Latvia

UK exports in goods to Latvia rose by 39% in 2011 and the UK is Latvia’s tenth largest import source

Services throughout of our professional trade experts who will accompany the delegation

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Networking activities

Access to interpreters and translators if required Access to our toolkit including: pre-visit networking briefing, export club, signpost to UK Trade and Investment products and sector specific advisors.

What’s the cost? The cost of the package is £844 (plus VAT). Plus additional cost of 100 Euros for attending the conference if booked before 31st July 2013. Register your interest in receiving further information on this trade visit either by emailing joanna@alfran.co.uk or calling 07770 858540 In association with:

MembersNews

Tecaid UK launch a success Tecaid UK celebrated its formal launch on 24th May 2013 with guests from a wide range of fields including commercial, legal, financial, public, and the third sector.

From End-to-End for Apprentices

Peter Branson CEO spoke passionately about his work at the Forget Me Not Children’s Hospice and the importance of support from organisations like Tecaid UK while Huddersfield MP Barry Sheerman highlighted developments to boost the not-for-profit sector profile like the new Social Value Act 2013. Yvonne Hutchinson Managing Director of Tecaid UK pointed to the need for a change in ‘greed’ culture to reduce widening gaps between the technological ‘haves’ and ‘have nots’. She also stressed the need for creativity in generating funds for charities with giving having fallen by almost a quarter in 2011/12. Finally, she challenged stereotypes of the ‘lazy unemployed’ arguing that most people were desperate for the opportunity to work and that one of Tecaid UK’s key aims is to create jobs and training opportunities. Tecaid UK sells donated electronics to make them affordable, raise funds for local charities, create

jobs ad training and promote reuse as the most ethical form of recycling. For more information about our work see: www.tecaiduk.org and to find out how you can donate devices or expertise contact Yvonne Hutchinson at: yvonne@tecaiduk.org Tecaid UK is a Community Interest Company regulated by the CIC Regulator Company No: 8506040.

I Train U make use of Chamber Connections Wakefield based member Malcolm Briggs of I Train U successfully secured work with fellow Chamber members, Fibre Architect of Huddersfield after meeting Martin Booker at our Connections Count networking event. Training the team on how to use their iPad and an image app to create better images for social media use, Fibre Architects plan on “drip-feeding” the images as part of their promotional activities.

Local member, Martin Haigh, owner of award-winning training company Lattitude7 cycled 937 miles from Land’s End to John O’Groats to help young people into work. Martin, a keen runner – not a cyclist, cycled with another six people over a period of 10 days and together raised £104,000. The funds from this project, organised by the Community Foundation for Calderdale, have supported 25 new apprenticeships in Calderdale. Martin said “I am extremely proud of our achievement as I started my career as an apprentice in Halifax and I know how important it is to get a foot on the work ladder. We had mostly sunny days apart from day eight when we cycled 120 miles and ended up in a snow storm in the Scottish Highlands. It was tough at the time but, when we see how well the apprentices are doing, it was worth the effort”. Donations are welcome via www.cycleforwork.co.uk/the-cyclists/martin-haigh

Martin explained "Malcolm is a knowledgeable and creative photographic image consultant who has provided us with imaginative and easy to implement ways of improving our photography skills, image production and editing, so that photos of our completed architectural work for distribution via various media forms are the best that they can be. I would have no hesitation in recommending Malcolm to provide this service for your business." For more information on I Train U visit www.itrain-u.co.uk.

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WestYorkshireEnterpriseAgency

New Enterprise Allowance candidates are flying high Initially Kira Weston, now 19 years old had a phobia of birds. That was until her Mum took her to a falconry event and she overcame her fear after holding a Harris Hawk. Everything changed, and from the age of 10 Kira has worked in falconry. Starting out by volunteering at Leeds Armouries on a Saturday, Kira has gone on to start her own business offering experience days. After volunteering, Kira worked at Leeds Armouries looking after the birds and when the bird centre closed she was lucky enough to be offered one of the birds “I was sad to see the bird centre close, but I was really pleased and excited to be given an African

Spotted Eagle Owl from the centre”. The Spotted Eagle Owl was her second bird, Kira was given Tilly, a Brown Owl for her 14th birthday. Although still young, Kira has gathered lots of experience including working at a falconry rehabilitation centre in South Africa. Kira reflected “Working out in South Africa was an amazing experience and I learnt so much as well as treating so many different types of birds.”

Mentors Meet Up in Calderdale As part of continual support from The West Yorkshire Enterprise Agency, Steve Bradley and Rachel Gough hosted an event at The Elsie Whiteley Innovation Centre in Halifax for past mentors, current mentors and people interested in mentoring.

Kira has successfully set up a business hosting falconry events and gives people the opportunity to have an amazing experience with these extraordinary birds. Kira, now has an aviary including two Brown Owls and the African Spotted Eagle Owl with a Harris Hawk due to arrive this summer. What once was a phobia for Kira is now a huge passion and business, and although she does admit to still being a bit afraid of pigeons, her business is set to soar even higher.

Lois Naylor was made redundant when she was on maternity leave with her second child. As a hands on Mum, she could see that there was an opportunity to work with and entertain children watching her Sister in Law run the Leeds franchise of the Creation Station. Lois decided to run her own franchise. The Creation Station hosts educational and creative play that involves both the parent and child. Having spotted a big gap in the market, Lois runs children parties right through to having won contracts with Wakefield Council and Pontefract Liquorice Festival. Having started in November 2012 Lois commented “I can’t believe how busy I have been and what a gap in the market there was. I love the events I do and both the children and the parents have loads of fun!” Lois has already had much success in the franchise world by having being appointed onto the National Franchise Advisory Council as a representative for West Yorkshire as well as having a successful, busy and fulfilling business.

Regular events to briefly update mentors on the scheme are going to start and the venues will be around West Yorkshire. The format will be informal and the idea is to offer support to mentors and swap experiences. For details on upcoming events please email info@wyea.co.uk

If you have been inducted onto the MYMentor programme and would like a mentee or to help another mentee, please email info@wyea.co.uk or call 01924 786500

Turned down by the bank? Financial woes are a key issue within the business community across the UK and our region is no different. In spite of numerous Government initiatives, bank lending to businesses has fallen. In order to grow, expand and develop, finances are a must for business.

Kirklees and Wakefield of up to £50,000. Loans are repayable over a maximum of 3 years based on an interest rate of 11%.

Here at the WYEA, we can provide individual finance packages for businesses in Calderdale,

To find out more visit: www.wyea.co.uk or contact Kate Inwood on 01924 786500.

Simply complete the enquiry form at www.wyea.co.uk and if you’re successful our loan advisor will help you every step of the way.

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ChamberChatter

Social Networking We’re pleased to have acquired a vast following online, with over 2,800 Twitter followers, 125 Facebook likes, almost 100 Linkedin group members and over 300 Linkedin page followers we’re proud to be one of the leading Chambers when it comes to digital marketing. Here are our favourite Tweets and Topics from the last Quarter…

Dan Conboy @StatementDan: really enjoyed the #MYBirthday celebrations today- thank you to the @MidYorksChamber team for organising

Jason Costello @JasonACostello: Great support for the @MidYorksChamber #MYBirthday w pic.twitter.com/cMcrRVgRZH

Georgia Salter @GeorgiaSalter: Happy 160th birthday @MidYorksChamber! Had a lovely time meeting so many people and receiving my award, thank you! pic.twitter.com/3bXHaTuPyK

Rachel Dickie, Mid Yorkshire Chamber of Commerce Congratulations to all of those shortlisted for this year’s Wakefield District Business Awards! The Wakefield District Business Awards are fast approaching - you can check out who has been shortlisted for this year’s awards here http://ow.ly/lJ2d6

Sarah Ainslie, Calder Security Rachel Gough @InspiredYks: Happy 160th Birthday @MidYorksChamber! Looking good for your age ;-)

We (Calder Security) are delighted to have been shortlisted for 2 awards. Congratulations to all the other shortlisted companies.

‘Like’ us on Facebook by searching for Mid

Join the group and have your say, search for Mid Yorkshire Chamber of Commerce

Yorkshire Chamber of Commerce

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The Business of the Month Award is open to firms in Calderdale, Kirklees and Wakefield; each month a new winner is chosen and all 12 then go through to the annual Business of the Year award. The ceremony will be held in July where an overall winner will be named. News of previous winners can be found on the Eaton Smith and MYCCI websites. Contact Ian Greenwood at Eaton Smith on 01484 821389 for more information.

Robertson Baxter Robertson Baxter, a well-known Huddersfield firm of Independent Financial Advisors has been awarded the Business of the Month prize for March. The business was established in 2007 by directors Stephen Baxter and Greg Robertson. Having worked together at HSBC they had a vision to provide high quality financial advice to clients across Yorkshire supported by an on-going support service which was second to none.

Baxter who work every day to ensure that our clients receive first class, honest and transparent financial planning.”

Robertson Baxter is not the average high street IFA. Their market place is high net worth individuals; the owners and families of small and medium sized businesses and partners of professional services firms, as well as charities and trustees.

Ellie Lyon

MYCCI

Carl France

Sanderson Associates

Jo McBeath

UKTI

Chris Taylor

Eaton Smith

The business has grown from April 2007 with no clients to now managing £100m of client funds in just 6 years, looking after only 161 clients to achieve this.

Stephen Baxter

Robertson Baxter

The judges were particularly impressed by the level of care and attention that Robertson Baxter had put into their Business of the Month application. And with Greg and Stephen offering their advice to the One Community Foundation and the University of Huddersfield the judges were pleased that looking after the local community is at the core of the business. Director Stephen Baxter said “We are genuinely thrilled to have received this award which we view as further recognition of the strength of our brand and reputation in Huddersfield and further afield. This award is for the whole team at Robertson

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Pictured left to right:

Michael Woodhead Robertson Baxter

For information on the winners of this year’s Eaton Smith Business of the Year Awards, please see page 35.

BusinessoftheMonth

m2r Ltd m2r Ltd,a Wakefield based international recruitment agency has been awarded the Business of the Month prize for April. Established in 2001, m2r Ltd is a multi-award winning firm offering innovative and unrivalled recruitment services to companies throughout the UK and overseas. With an extensive network of contacts the firm finds candidates of all disciplines and nationalities from non-skilled to senior executives, for clients ranging from start-up organisations to multi-billion dollar petrochemical companies. m2r Ltd focuses on recruiting staff to a variety of sectors including education and training, the IT sector, engineering, and the oil/petrochemical industries, and has built its reputation by handling the recruitment and expatriation of staff into China, Malaysia, and various Gulf countries including the UAE, Qatar, Oman, Saudi Arabia and Bahrain. The judging panel involved in selecting m2r Ltd as the monthly winner were impressed with the enthusiasm and dedication shown by the MD, Munir Mamujee in his efforts to seek business development opportunities in countries which are

usually very difficult to operate in, through making regular trips to build up contacts and clients. Managing Director Munir Mamujee said “We are all tremendously proud to have been recognised for our hard work. Even though the majority of our business comes from overseas, we are a Wakefield based company and will always look to develop local relationships and promote the city wherever possible. I hope other Wakefield SMEs follow our example and develop their profile overseas.” The Business of the Month Award is run in association with Mid Yorkshire Chamber of Commerce and UKTI. It is open to firms in Calderdale, Kirklees and Wakefield.

Pictured left to right: Ellie Lyon

MYCCI

Cathy Burger

HTCPL

Jayne Pearson

Kirklees Council

Jo McBeath

UKTI

Deborah Melluish

Eaton Smith

Shradha Balekundri m2r Ltd Amy Anderson

m2r Ltd

Pardha Maddala

M2r Ltd

INK Digital INK Digital, an award winning digital agency based in Halifax has been awarded the Business of the Month prize for May. INK Digital operates in the digital and online services marketplace. They are a communications agency specialising in creating and developing interactive digital solutions including websites, email marketing campaigns, mobile applications and touch-screen solutions. Formed in 2002 with little more than one room, a computer and a lot of hard work and determination, the business has grown steadily now employing ten staff and operating out of state of the art offices at the impressive Elsie Whiteley Innovation Centre in Halifax. Showing steady year on year growth through some difficult trading conditions INK Digital has had a record last 12 months with an increase in business of 30% on the previous year, and can demonstrate a very impressive client base across a number of sectors. These include Renault, The University of Manchester, Unipol, British Land, The University of Leeds, the NHS and MYCCI among others. Helen Darlington, Head of Creative Strategy and Owner of INK Digital said “I’m incredibly proud of

the amazing people I work with on a day to day basis, the guys and gals who make up the full INK team. It’s not always been easy but more often than not it’s been great fun. Ensuring INK is stable for the team who work here is just as important to me as providing our clients with the very best creative and effective service we can offer. We’re all thrilled to receive this amazing award and such glowing comments from the brilliant judging panel.” The Business of the Month Award is run in association with Mid Yorkshire Chamber of Commerce and UKTI. It is open to firms in Calderdale, Kirklees and Wakefield.

Pictured left to right: Steven Pollitt

Eaton Smith

Annie Bradley

UKTI

Tim Hill

Jolliffe Cork

Paul Dickinson

Brantwood FP

Chris Taylor

Eaton Smith

Tony Pye

INK Digital

Hollie Wilcox

INK Digital

Andy Beckwith

INK Digital

Dave O’Callaghan INK Digital

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HealthFeature

Chamber Benefit that Pays to Keep You Healthy! Now thirteen years ago, the Westfield Health Chamber Primary Health Plan was launched in 2001. It is provided by Westfield Health as the official cash plan supplier to the British Chambers of Commerce (BCC) and is available exclusively to BCC accredited and affiliated chambers. The plan has recently been enhanced to ensure that it continues to meet the changing needs of businesses and their employees. Jill Davies, Westfield Health Chief Executive, said: “Recent changes to the plan demonstrate that, working together with the BCC, we are responding to developments in both the healthcare and employee benefits market. We recognise that employers are looking for a sustainable plan with innovative benefits that will help to recruit and retain staff, improve productivity, staff morale and motivation.” The Chamber Primary Health Plan provides a range of cash benefits such as dental, optical, chiropody, physiotherapy and diagnostic consultations, as well as a stand-alone scanning service and DoctorLine, which gives employees unlimited, convenient telephone access to a team of practicing GPs 24 hours a day, seven days a week, from anywhere in the world. The plan also offers an Employee Assistance Programme, including cognitive behavioural therapy, and a new Online Personal Health Risk Assessment, which gives employees and their resident family members the opportunity to complete an online assessment to show how their lifestyle impacts on their

health and the risk of them developing major diseases such as cancer or coronary heart disease. * For more information about the Chamber Primary Health Plan please contact Westfield Health on 0845 602 1629, available 8am-6pm Monday to Friday, or visit www.mycci.co.uk/get-supported/westfield-health

Plan supports workers at play equipment company One of our member companies that has benefited is Sutcliffe Play, a play equipment designer and manufacturer based in Upton, Pontefract. With origins tracing back more than 100 years, the company ranks as one of the world’s leading names in children’s play equipment, supplying kit to local authorities, schools and early years settings, leisure and housing markets and communities worldwide. The company has participated in a medical scheme from Sheffield-based Westfield Health for the past two years. The Level One scheme allows employees to claim back the costs against treatment up to a certain value.

“As an employee-owned company, Sutcliffe Play’s staff are highly committed to the company and all work hard to ensure its success. Giving all employees access to the medical scheme is one way to add well-deserved value to their employment – and it’s reassuring to know that everyone has access to excellent care.

“Westfield Health is an ideal company for Sutcliffe Play to work with. It is a not for profit organisation with values similar to our own with a strong focus on providing excellent customer service. “The scheme suits the needs of our business perfectly and is greatly valued by our employees.”

About 75% of employees have used the scheme so far, particularly in areas such as physiotherapy. Stuart White, Finance Director for Sutcliffe Play, said: “Employees who have used the scheme have found it enables them to have treatment quickly and efficiently.

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BigInterview

Offer highlights the importance of p Whether it is recruitment and selection, minimising employment risks or helping people to achieve their potential, HR is at the heart of efficient business management. Put simply, HR is about people - how to find the best ones, how to look after them when they work for you and how to retain them. Having effective HR practices in place is absolutely crucial if you wish to meet the many challenges facing SMEs in today‘s business world. That is why the Mid Yorkshire Chamber has launched a range of discounted HR services to members to help them with management and employment matters. The services will be provided in conjunction with two of the region’s leading HR specialists – Organic HR of Halifax, and Huddersfield based Pennine Business Partners. The support will include seminars, free surgeries, on-line ‘how-to’ guides, access to a free HR healthcheck (worth £75) and an on-line ‘ask a question’ facility. In addition, Chamber members will be able to access model documents and templates at discounted rates to help ensure that their employment practices are legally compliant. The Chamber HR package is designed to make running a business easier and is structured to deliver the following benefits:

Increased efficiency Less management time spent handling employment matters means managers can get on with growing their businesses

Peace of mind Identifying routes to reduce risks in employment relations

Improved performance Better selection, retention and deployment of your people so that you have the best workforce possible. Support areas include: • • • • •

Recruitment and selection Performance management Employee relations Succession planning Compliance with employment legislation

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Spencer Lord, Partner at Organic HR “The idea behind this offer of seminars, online guides and surgeries is that it will help Chamber members manage their people well. It will give them a solid base, a good start in getting their HR right and it can really strengthen their business. “For example, an employer with just 20 staff could easily be spending well in excess of a million pounds on their people over a two year period. That’s a massive asset and making even slight improvements to how it is managed will have a major positive financial impact. That’s what this programme of support is all about.” “The seminars will provide practical guidance on tackling some of the more common people management issues, looking to dispel some myths and build confidence on the way. These will be backed up by a library of practical how to guides. “The surgeries will be an opportunity for Chamber members to access expert, confidential face to face advice and guidance free of charge, whether on a specific issue or just to go through a HR Healthcheck. Then there will be the online ‘ask a question’ which will be delivered via the Chamber’s LinkedIn groups. This it is hoped will help make the support available to Chamber Members that can’t visit the seminars or surgeries. “Lynn and I are very committed to the Chamber and supporting business in our region, we’re delighted that the Chamber approached us to provide this programme and we’re very excited about getting it under way.”

BigInterview

people management to businesses Lynn Bradley, of Pennine Business Partners “The bottom line is that HR is about managing people well. It’s about bringing the right people into the business in the first place and then making sure there is a good relationship between employer and employee while they are working for you. “Let’s face it, it is the staff that are responsible for delivering a business’s products and services to its customers. HR is about making sure that those staff are motivated and understand what is expected of them, and that they are performing to the best of their ability. “Good communication is at the heart of HR. You might have an employee who thinks that they are doing well at work but an employer who thinks that they’re not shaping up. The reason for that disconnect between employee and employer may be that the employer has not communicated their expectations clearly or given the employee feedback on how they are doing. “Sometimes employers think that HR is all about employment legislation and following procedures when in fact it’s so much more than that. It’s about getting the people management right. Often, discussion and consultation can avoid the need for confrontation. “Yes, there are forms to fill in and ’bureaucracy’, and yes, there are considerations around keeping on the right side of employment law, but HR is about so much more than that. It’s about everything that a business does. It’s about recognising and rewarding people for a job well done. It’s about providing feedback on performance and encouraging continuous improvement. It’s about providing development opportunities that will benefit both the individual and the business. “We believe that this support being offered through the Chamber HR programme will help employers to get those things right. “The Chamber is eager to support their members and offering HR support is a good way of helping.“

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CoverFeature

Support that makes running a business easier Chamber HR partner Lynn advises how local businesses have benefitted from the HR support Pennine Business Partners has provided to date.

Running a thriving engineering business is more than a full-time job when your customers are worldwide.

They have helped him to set clear goals for the business and to translate these into individual targets and objectives for his staff.

develop Key Performance Indicators and to translate them into individual objectives and responsibilities.

That means it is especially important to recruit the right people and to make sure they are performing to the best of their abilities.

Steve said: “My staff are essential to the success of my business so I need to make sure they are happy and motivated.

To help with this, Managing Director Steve turned to Chamber HR partner, Pennine Business Partners.

“I’m not always able to spend as much time with them as I would like. Lynn has helped me to

“Regular feedback and appraisals make certain that everyone knows what’s expected of them and understands the important contribution they make to our business. It’s all helped us to build the strong team culture that underpins our growth and success.”

My staff are essential to the success of my business so I need to make sure they are happy and motivated.

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CoverFeature

Business Recovery Through People Halifax based Chamber HR partner Spencer from Organic HR demonstrates how your people can help turn your business around.

The situation

So what did Organic HR do?

A West Yorkshire manufacturing business had achieved steady growth over a fifteen year period. Over time it had evolved to serve two distinct customer bases: large ‘household name’ corporate clients that relied on complex account management and smaller, independent, private business customers based on long lasting ‘traditional’ personal relationships.

The first part was engaging as big a proportion of the workforce as possible – the change couldn’t just come from the top, it is not possible to command people to get along. Every single member of the team attended themed sessions to get their concerns and their ideas out in the open. Everything from management, to pay, to uniforms, to shift patterns were discussed. This information, combined with data on attendance, recruitment, retention and performance helped us to quickly identify the ways that people would accept being organised and those in which they wouldn’t.

It had effectively become two businesses in one. There was a lot of duplication of work and over time, divisions grew between the two areas of the business. There was inconsistency over everything from hours worked to rates of pay, even the management structure – the corporate side was tightly controlled (probably too tightly) and the independent/private side had almost free reign. During the good years, the problems grew quietly in the background but they were outweighed by the fantastic profits that the company generated – “if it isn’t broken, don’t fix it!”. However, one very deep recession and a couple of major corporate clients lost later, there was a dramatic need to change. The business couldn’t afford to duplicate so many people processes and to have such a lack of synergy around how personnel were deployed within business – money was pouring ‘through the cracks’. One of the founding directors was strongly opposed to change of any kind and eventually left acrimoniously, adding to the uncertainty facing the business. It was quickly recognised that it was necessary to pull things back ‘under one roof’ to reduce the costly duplications and get the 10 strong team working together, rather than in two separate camps. The logistics of this – the IT, the accounting, physical distribution of operations space – were relatively quick and straightforward to reconfigure. The real challenge was the people – it was like trying to effect a merger without any new funds and the pressure of knowing that if this didn’t work, the company would in all likelihood go under within six months.

Having developed this draft plan, we consulted with staff representatives from a cross section of the business – all levels, all functions – getting their input on proposals for everything from the organisation structure to where people would sit in the office, even on the requirements for redundancies. Having agreed the changes in principal, personal welcome packs were prepared for all members of the team, setting out precisely how their role would contribute to the success of what was

effectively a new organisation – there was a new focus. Every member of the team had a one to one session with their manager, a new team briefing system was implemented to share information and keep everyone pulling in the same direction. A culture of transparency and communication developed, fostering a feeling that everyone was ‘in it together’. People-focused data was used to track progress alongside financial data – continual improvements and refinements were (and still are) pursued as a part of everyday business. Everyone worked very hard, got their heads down and held on tight…..

The results 18 months later they are going from strength to strength and all of the household names are back. All of this was brought about (from divided company facing collapse, to a unified, energetic company with real opportunities) in just over two very intensive months. It’s amazing what people can do for a business – that’s what HR is all about.

The following Chamber HR seminars will run in our Huddersfield office from 8.30 – 10.00am Wednesday 7th August

Effective recruitment and selection Thursday 14th November

Handling change: Re-organisation, restructure, redundancy Wednesday 11th December

Employing people - the fundamentals Each session will include a chance to speak with the experts confidentially in a one-to-one session afterwards and the Chamber team and HR partners welcome your input prior to the events. Should you like to hear about a particular issue of concern during the session, please post this within the dedicated LinkedIn ‘Chamber HR’ subgroup by joining the Mid Yorkshire Chamber of Commerce group.

Free parking onsite is available and attendance is free for members and just £5 for non members and includes a light breakfast and refreshments.

For more information or to book visit www.mycci.co.uk

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FinancialFeature

Welcome to the friendly face of accountancy Sheards is a leading firm of Chartered Accountants, offering a full range of traditional accountancy and tax services, as well as innovative forward-thinking business advice and tax planning to owner managed businesses.

Landlord Tax Services As an investor in the local property market you’ll be keen to ensure that the services you use are helping to yield the best returns on your property portfolio. Sheards Landlord Tax Services are designed to do just that. Whether you are a seasoned property investor, or just finding your feet, we can help you with a whole range of tax related services, specifically for landlords and investors.

At Sheards, we believe in building one-to-one relationships with our clients, who know we’re just on the end of the phone, whenever they need us. Smile. You’ve found the friendly face of accountancy.

Chartered Accountants Sheards is led by Carolyn Atkinson and Kevin Winterburn, experienced Chartered Accountants, and the team is supplemented by other qualified and part qualified individuals. By using a qualified accountant you can be assured that your financial affairs are being dealt with to the highest standard. In addition to initial extensive training, we also undertake continuous training in order to maintain an up to date knowledge of accountancy practices and regulations.

So much more than annual accounts We take a hands on approach to accountancy, giving proactive advice on best practice for you and your business. We are adaptable to your needs, and can provide additional services to help drive your business forward and maximise your profits. We’re with you all year, not just for your annual accounts.

The additional support you have given me recently is definitely above and beyond the call of duty, and hasn’t gone unrecognised. The level of service from your team is exemplary, and I am continually impressed with how friendly and efficient you all are. The ethos and attitude you have at Sheards is fantastic and it’s something to be very proud of. I consider you to be a valuable asset to my business. Dominic Sylvester, Director E-volve Energy Solutions Limited

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Fixed fees All of our clients receive a fixed fee quote prior to commencement of any work. That way we don’t give our clients any nasty surprises! We also offer an interest-free monthly payment option to help smooth cashflow.

100% satisfaction promise Our aim is always to provide excellent service to our clients and exceed their expectations. In our recent client survey, 100% of our clients said that they would recommend our services to others.

Why choose Sheards? What you will find refreshing about Sheards is the way we go the extra mile in all aspects of our service: • Planning to help minimise your tax liabilities, including remuneration planning • Face-to-face meetings to explain your accounts and to offer guidance on business performance • Response to phone calls and emails within 24 hours • On going communication on the progress of our work on your accounts and tax affairs • Meeting all deadlines, either regulatory, or those set and agreed between us • A dedicated point of contact who understands you and your business • Meetings at your premises or ours (we have free parking) • Hands-on support to improve your bookkeeping and management information systems

Sheards will take away the burden of completing annual accounts and tax returns, allowing you to concentrate on managing your portfolio - all for a highly competitive and transparent price. Our services include: • Completion of annual accounts and tax return • Calculation of your tax position, ensuring all allowable costs are claimed • Management of all submissions and communications with HM Revenue & Customs • Tax planning: tax efficient ownership of property, capital gains tax and inheritance tax planning and advice. • Specialist advisors on hand to answer all your tax related queries throughout the year • Focusing on reducing the amount of tax you pay • Signposting to providers of other services you may require as a property investor

Fixed fees We offer a fixed price service for completion of your tax returns. Starting from just £150 plus VAT, we have a fixed price for you based on the number of properties in your portfolio.

NewMembers

Welcome to new members..... Robertson Baxter Robertson Baxter are proud to offer Independent Financial Advice to discerning individuals, charities and trustees across Yorkshire.

Wakefield Civic Society A registered charity, established in 1964 and run by volunteers determined to help make Wakefield a better place in which to live, work or relax.

Heartbeat First Aid Training Tec Aid Uk

Provider of first aid training in Mid Yorkshire

We sell donated, hand-held electronic devices to make them affordable, raise funds for local charities, create jobs and training and to promote reuse as the most ethical form of recycling.

Hodgson Plumbing and Heating

The Heuristics User experience and IT consultancy offering user experience, computer audit and consultancy services.

Del-Rayâ&#x20AC;&#x2122;s Knitting Emporium A shop selling hand and machine knitting yarns and accessories as well as knitting machines and haberdashery goods. Also offering a knitting service and tuition (hand and machine knitting).

Plumbing and Heating services in Calderdale.

Murrays Motorcycle Spares Hilltop Media Hilltop Media are a web design and development

Man Shed Video production services.

We are a local family run business that specialises in competitively priced used motorcycle spares.

company based in Hebden Bridge near Halifax in West Yorkshire.

Crompton Controls Manufacturers of motor control gears and suppliers of solar P.U.

Ackworth Garden Maintenance Services A retired firefighter working in the Ackworth area offering garden services: lawns & hedges cutting,

Viva Skin care specialist and beauty consultant.

small tree work, general handyman jobs.

Walks 4 Dogs Dog walking and pet care services in Wakefield.

Embodyment Pilates matwork instruction to all levels, offered to groups or on a one to one basis.

Barringtons Solicitors The Everett Express Ltd T/A Lekker Sales & Marketing Services

A firm of solicitors; specialising in construction law, debt recovery, offshore legal services, wills and estate planning.

Telesales/Telemarketing Campaigns (free 1 Hour Consultation), Media Buying & Sales Training from 75.00 per student per day.

Sage Repair Network Ltd A collection of building contractors, disaster restoration specialists and suppliers serving the niche insurance market.

Virgin Trains

Suite 313 Suite 313 offer a range of business solutions; from helping you nurture an idea or concept through to growing or expanding your business into new sectors and markets.

Reach Higher Human Resources Rastrick- based Reach Higher Human Resources LTD (RHHR) allows small and medium sized businesses to access blue-chip standard, Directorlevel HR consultancy services on a fully flexible basis.

KL Falconry Falconry business giving people experience with birds of prey - giving talks and letting people hold the birds.

One of the most experienced train companies in Britain, having been around for over 12 years, sending their Pendolino and Super Voyager trains speeding between different destinations all over the country.

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ChamberPolicy

Steven Leigh

People –

Head of Policy and Representation

For further details call

07809 658533

a precious resource

or email: steven.leigh@mycci.co.uk

Human Resources are undoubtedly one of the most valuable and important assets for any company. This is why the HR sector is so important to industry, for both employers and employees alike. Any business which sets out to recruit, train and retain the best possible staff is more likely to thrive and prosper. That is why the issue of employment regulation and the ease with which firms are able to recruit, train and develop their staff is so important to businesses, and hence to our Chamber policy agenda. Minimising the risks associated with recruitment and easing employment regulations more generally should be key priorities for Government, and we continue to lobby the Coalition to further disentangle businesses from bureaucracy and red-tape. As part of this process we regularly feed back to Government our members’ views on the disruptive, costly and ever-increasing burden of regulation and compliance affecting British businesses. In the case of smaller SMEs the complexities of regulation can be daunting, and in some cases may prove to be a disincentive to expansion. During periods of difficult economic conditions small businesses have a lot to contend with simply to keep their heads above water. With finance tight and resources constrained it is understandable that business owners, although experts in their particular fields, sometimes become frustrated and disappointed with the growing volume and complexity of employment regulation with which they are confronted. The regulatory environment ought to be as simple and user-friendly as possible, but unfortunately the nature of much of the new regulation is officious and bureaucratic, and fails to recognise that entrepreneurs and businesses must be encouraged to do what they do best – developing new enterprises, growing organisations, investing for the future, and creating employment, wealth and prosperity.

Of course, we recognise that regulation and

with recruitment. Further forthcoming changes to

compliance is necessary in the business world,

employment tribunal rules are set to boost

and we do not call for an indiscriminate scrapping

efficiency, encourage early settlements and reduce

of all regulation and red-tape. However we

the incidence of frivolous claims.

believe that there are opportunities to simplify and consolidate much of the mass of red-tape which impacts so negatively on business and that the

But reform of UK corporate legislation will only partially mitigate the problem. Much of the regulation now stifling British business originates in

Government must now strive to create a far more

the EU, and a recent survey of British businesses

business-friendly regulatory framework -

by the BCC found that the majority are in favour

particularly in the area of employment law.

of a renegotiation of powers between Westminster

We applaud the Coalition Government’s intention

and Brussels. Almost two-thirds (64%) of

to achieve substantial reductions in the amount

respondents polled were in favour of remaining in

and complexity of regulations which affect British

the European Union but with specific powers

business. And we welcome the progress which is

transferred back to British Government. The survey

being made towards meeting some of those

also revealed that the top priority for renegotiation

ambitions. During the course of this year changes

is the issue of employment law, with over half the

to employment tribunals will come into force which the Government estimates will save business

respondents (54%) arguing for a rebalancing of control back to Westminster.

around £40m per annum. Additionally, the

We will continue to press policy makers to ensure

Government has already increased the qualifying

these issues remain a priority for Government, and

period for unfair dismissal claims from one year to

that regulatory reform must feature prominently in

two years - a positive intervention which will

any forthcoming renegotiation of powers with

remove some of the anxiety and risk associated

Europe.

Chamber Joint Area Council Meetings Mid Yorkshire Chamber lunchtime Joint Area Council Meetings for members are held every couple of months throughout the year, and they are an excellent forum for discussion. The next meeting in 2013 will be held at Lockwood Park on Wednesday 25th September, starting with lunch at 12 noon. Members wishing to attend this or any future meetings will be made to feel most welcome. For further details call Steven Leigh on 07809 658533 or email: steven.leigh@mycci.co.uk

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BusinessoftheYear

Business of the Year winners announced The Eaton Smith Business of the Year awards 2012-2013 are held in partnership with the Mid Yorkshire Chamber and UKTI and are open to businesses throughout Kirklees, Calderdale and Wakefield to apply. The winners of this years awards were announced on Friday 5th July 2013.

Business of the Year 2012- 2013 results are in First Place - YTM Group Ltd

Second Place - Banana Moon

Third Place - C & C Fabrications Ltd

The winners of the Business of the Year awards 2012-2013 have been announced as YTM Group Ltd. They are a leading international designer and manufacturer of furniture, supplying cabinets and upholstered furniture for hotels, student accommodation and the healthcare sectors, based in Castleford. They have undertaken a rapid expansion throughout the last 5 years and are, after having invested in their facilities, hoping to build further upon their success.

Banana Moon Workshop Ltd, based in Birstall, specialises in producing personalised clothing.

Metal fabricating and powder coating specialist C & C Fabrications, based in Knottingley, has been recognised for growing its business during the recession by investing in plant, equipment and its staff, allowing them to successfully better their service to a diverse customer base, improve its products and win new customers.

They moved to new premises in 2009 and have since double their workforce. This family run business have invested heavily in new technology which in turn has assisted in doubling their turnover, throughout these difficult economic times.

To apply for Business of the Month and be in with a chance of winning Business of the Year contact Ian Greenwood at Eaton Smith on 01484 821389 for more information.

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PatronsView

Is your HR Cloud ready? Remember the days of the spy films... the industrial espionage, top secret designs copied with a camera pen or some other 007 type device? Now fast forward to 2013 and consider how much easier businesses have made it for the spy inside – you’ve probably equipped them with the scanner, the camera (phone), an email account, Internet access and with a couple of clicks they move docs from your world to theirs. Does it all sound a bit Thunderball?

use their personal devices for

At the very least you should ensure

In 2011, the first year the

work purposes, or to log in

you advise your employees that

government released stats on Cyber

remotely?

crime, they calculated that it costs UK businesses £21bn a year. So our advice is to take the risk

Danny Walker Managing Director IT Farm

0845 600 1652 danny.walker@itfarm.co.uk www.itfarm.co.uk

seriously and check your HR policies are robust enough for the age of Cloud, and we’ve listed a few important areas you might want to check you’ve got a policy for first: • Do you allow your employees to

• Can your employees access cloud-based storage systems like Dropbox from work? • Are staff allowed to email themselves documents to their personal webmail? If so what happens to those documents?

emails and IT activity can be monitored and if a spot check is carried out it will be dealt with under the Company’s disciplinary policy. If you’ve not considered any of the points raised here before, it’s

and is the method of transfer

probably time for a new section in

secure?

the handbook called “Cloud”.

Energizing your biggest business asset The most valuable asset in many businesses is the group of people who work in it on a day-today basis. Encouraging and incentivising them is therefore an important management task. From a financial perspective, structuring rewards in a tax-efficient manner can be a big boost. Options here include:

Tax-free benefits in kind

David Butterworth Managing Director Wheawill & Sudworth Limited

01484 423691 david.butterworth@wheawills.co.uk www.wheawills.co.uk

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Pension funding

Share ownership

An employer can pay contributions

Allowing employee share ownership can sometimes be a good way of securing enhanced commitment and performance.

into an employee’s own personal pension scheme on a tax-free basis. It is also possible for additional

There is a good range of valuable and tax-free benefits that employers can provide to employees including:

amounts to be paid via a salary-

• Death in service insurance cover

employer.

sacrifice arrangement. This can save NI costs for both employee and

• Car parking

All employers will have to comply

• Staff canteen

with the auto-enrolment pension

• Childcare arrangements

regime over the next couple of years and reviewing pension provision

• Mobile phone • Removal and relocation expenses

now can be a good way of getting ready for this.

If this is an anathema for Yorkshirebased business owners, a hybrid solution is a share option scheme. Creating a HMRC-approved EMI share option plan can provide incentives linked to one or more key performance criteria or, as is common, to an ultimate sale of the business. With recent tax changes, these schemes are particularly advantageous for employees when they come to dispose of their shares.

PatronsView

Managers Behaving Badly Pause for thought: even in circumstances where your manager’s behaviour is so bad as to amount to gross misconduct, you must follow a proper disciplinary procedure.

This was highlighted in The Times

procedure could lead to a claim for

his behaviour was unacceptable.

recently where it was announced

unfair dismissal, particularly where it

The manager failed to modify his

that a female Council boss was

would appear that other office

behaviour and was dismissed. He

suspended for biting a male

pranks had gone unpunished.

brought a claim for unfair dismissal

colleague’s bottom so hard that it

In a recent Employment Tribunal

bled and required a tetanus jab! The

claim, a manager was dismissed for

incident was apparently one of a

behaviour towards his staff that was

series of office pranks that got out of

described as bullying, harassing,

hand and the temptation may have

threatening and discriminatory. His

And so the lesson is: make sure you

been for the Council to dismiss her

behaviour was so bad that his staff

have a clearly worded disciplinary

immediately and march her off the

collectively signed a letter of

procedure and make sure your

01484 821337 katebooth@eatonsmith.co.uk

and succeeded because the Employment Tribunal held that the manager should have been warned that he was at risk of dismissal.

premises. But, to dismiss without a

complaint, which resulted in the

communication with all staff is

reasonable investigation and a fair

employer warning the manager that

unambiguous.

Kate Booth Employment solicitor Eaton Smith

www.eatonsmith.co.uk

Management in the Sports Industry There are many facets to how a Human Resources Officer can make a really positive impact upon the management of an organisation and how proactive systems and procedures can improve output, efficiency and effectiveness. In a past life as a Local Authority Manager, the Human Resources team were quick to point out any issues that were not ‘Human Resources’ issues but management issues. This concept is, in my opinion, 100% correct. Issues that arise within organisations in relation to staff are often due to management policies, procedures and structures not being in place for the ‘Team’. Within professional sport, a team relies upon systems and structures being in place to ensure that performances are optimised. One of the greatest examples I have heard

came via Adrian Rattenbury from Corporate Athlete. Adrian explained to me recently how the now retired Sir Alex Ferguson, who led Manchester United to be one of the most successful football teams ever, spent over an hour speaking to every new signing with regards to: • History of the club

the club Captain. This procedure was always the first thing that was implemented with each person, whether it was a 16 year old from Salford or an international player of the highest calibre. This level of detail is of course replicated in many successful businesses and sports. However, it exemplifies that if

• What it means to be a Manchester United employee

employees know where they are and

• Roles and responsibilities

employment, then issues are less

• Systems and procedures

their boundaries from the outset of likely to manifest. Therefore, the Human Resources Officer is less

• Places to go and not go This routine was then repeated by

likely to be called to sort out complicated management issues.

Mark Winder Director of Education Wakefield Wildcats

01924 211611 markwinder@wakefieldwildcats.co.uk www.wakefieldwildcats.co.uk

Summer 2013 CLOSEUP

CLOSEUP Summer 2013

MemberOfferoftheMonth

Huge savings to be had through Member Offer of the Month To discuss if your company could take advantage of the Member Offer of the Month and other publicity options contact Becky on 01484 483 678.

View the variety of additional member benefits on offer through previous deals: May

June

July

May’s offer provided members with the opportunity to let experienced debtor tracing service Trace and Connect track down debtors whilst they focused on running their business. Members could access the service for the reduced price of just £10 (plus VAT), usually £35 (plus VAT), or payed nothing if the debtor wasn’t successfully traced!

Keeping your business safe is a priority but it doesn’t have to cost a fortune. In June award-winning security specialists Calder Security Ltd offered members the opportunity to save up to 52% on business security with a savings package which included both Redcare and Dualcom systems.

Every business has accounting needs, many of which can be filled in house with the right software and know how. Throughout July Liquid Accounts are offering members the chance to save 30% on a monthly accounts software subscription for 12 months PLUS the opportunity to add an additional module at no extra charge for 12 months. Saving over 45% in total over the course of your first year with Liquid!

To find out more about Trace and Connect’s services and their current offers please contact them on 01484 722995 or visit www.traceandconnect.co.uk

To find out more about Calder Security’s services and current offers please contact them on 01924 371492 or visit www.caldersecurity.co.uk

To find out more about this offer, and Liquid Accounts’ services, please contact them on 0845 450 7304 or visit www.liquidaccounts.net

Sinead Sopala had some family photos taken with Imagemaker’s discounted January offer and comments: “What a fantastic opportunity to have photographs taken of the family. It was such a reasonable price and we have photos that will certainly make us smile for years to come…. all thanks to the Chamber’s Member Offer of the Month!”

Summer 2013 CLOSEUP

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NetworkingEvents

What?

Halifax, West Yorkshire HX1 5ER

Come along and enjoy tea, coffee, a light breakfast and an opportunity to make some valuable new contacts. Every delegate will get the chance to introduce their business in a oneminute presentation and then follow-up new leads over breakfast. It’s a great way to make new contacts in a friendly but focused way. You’re also welcome to bring your company literature and banner stands.

01st August 2013 – National Coal Mining Museum, Caphouse Colliery, New Rd, Overton, Wakefield WF4 4RH

When? The first Thursday of every month from 9.30 – 11am

05th September – Cedar Court Hotel, Ainley Top, Lindley Moor Road, Huddersfield, West Yorkshire HD3 3RH

How? It’s FREE to members and just £5 to non-members. Book online at www.mycci.co.uk

More info:

Book your place online or for more information call Rachel Where? Dickie on 01924 311605 or We rotate the location to cover the email whole Mid Yorkshire region in the rachel.dickie@mycci.co.uk following order: Follow @MidYorksChamber and #ConnectionsCount on 4th July 2013 – Elsie Whitely Innovation Centre, Hopwood Lane, Twitter

MYNetwork Wakefield

MYNetwork Huddersfield

What?

MYNetwork Huddersfield is very MYNetwork Wakefield is very informal, just turn up and take informal, just turn up and take advantage of this great opportunity advantage of this great opportunity to make some valuable new to make some valuable new contacts in a relaxed setting. Join contacts in a relaxed setting. Join us at this breakfast networking us for lunch and networking… meeting… ....networking made easy! ..... networking made easy! This event is run in partnership with Ramsdens Solicitors, Barclays, This event is run in partnership with Ramsdens Solicitors, The Copiserv, First Choice, Statement, Media Centre, Smiles and the Wakefield Trinity Wildcats.

When? The second Friday of the month from 12.30pm - 1.30pm.

Where? The Hop, 19 Bank Street, Wakefield, WF1 1EH

When? The third Wednesday of the month from 9am – 11am

Where? The Media Centre, Northumberland Street, Huddersfield, HD1 1RL

How?

No need to book, just turn up!

More info:

Follow #MYNetwork on Twitter..... #MYNetworkWakey

Follow #MYNetwork on Twitter..... #MYNetworkHUD

What?

Where?

The Chamber’s Annual Dinner What?

How?

Attended by almost two hundred local business people the Mid Yorkshire Chamber’s Annual Dinner is a highlight in our events calendar. Join us for an evening featuring guest speakers, a delicious three course meal and a great networking opportunity.

Get the date in your diary now and don’t miss out! We will be releasing more details shortly so keep your eyes out for our announcement when tickets for this year’s event go on sale.

When? Thursday 17th October 2013

Where? Cedar Court Hotel, Ainley Top, Lindley Moor Rd Huddersfield, West Yorkshire HD3 3RH

More info: For more information call Rachel Dickie on 01924 311605, or Tracy Smith on 01924 311607. Alternatively drop them and email at rachel.dickie@mycci.co.uk or tracy.smith@mycci.co.uk.

These monthly, lunchtime, business Bar Eleven, Harrison Rd, Halifax, HX1 2AF networking meetings are very informal with everybody just How? chatting/mixing/mingling and It’s completely free to attend, just making new contacts. turn up and the first drink is on us. This event is run in partnership There are no fees and no with Ramsdens Solicitors, Natwest pressure! and Begbies Traynor.

More info:

When? The last Friday of the Month 12.30pm – 13.30pm

Contact tracy.smith@mycci.co.uk for more information.

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TrainingEvents

60 Useful Minutes Our programme of 60 Useful Minutes ensures that you keep abreast of important business topics delivered by our members in their particular fields of expertise.

Kirklees Business Week 2013

Summer 2013 will see following members deliver a popular series of workshops:

What?

17 Sept Smart Selling Made Simple - Huddersfield Think selling is complicated? Think again! Sales don’t just happen - YOU make them happen! But it’s not rocket science, we all sell. This seminar will help you understand how to move beyond the sales and marketing hype towards a successful and sustained sales strategy that not only supports but actually drives your business growth. This seminar is especially valuable for owners of established SMEs who are looking to grow their businesses by improving sales effectiveness.

24 Sept It’s Only Words: how to create compelling copy for business - Wakefield Words sell your business. They are a major factor in defining your brand identity and they engage your customers and prospects, communicating why they should buy from you. In an era when content marketing is at the forefront of business strategy it’s more important than ever to get your copy right. This seminar will look at the art of writing great business copy: how to structure it; how to find the right tone and style; how to include the right content; and how to adapt it for different marketing channels. We’ll also look at the marketing theory behind your copy to ensure that your communications remain consistent with your business strategy.

All 60 Useful Minutes sessions are free for members and just £5 for non members. To view upcoming 60 Useful Minutes programmes and other training events and book, visit www.mycci.co.uk/events

Kirklees Business Conference on Wednesday 16h October, at the This year Kirklees Business Week will feature an exciting calendar of John Smith’s Stadium, and the Mid Yorkshire Chamber of Commerce events across Kirklees. Here to Annual Dinner on Thursday 17th showcase the knowledge of our October, at Cedar Court, Ainley businesses and run by Kirklees businesses for Kirklees businesses, Top. it is a clear message to all that How? Kirklees is very much open for To find out more about what business and collaboration. events are running and where, or When? to submit an event of your own if This year’s business week will run you are based within Kirklees, Monday 14th October 2013 until please visit the Kirklees Business Week website. Friday 18th October 2013.

Where?

More info:

For more information please visit Workshops and seminars will be the Kirklees Business Week website: happening across Kirklees. Key events during the week include the www.kirkleesbusinessweek.co.uk

10 October

Social Media Workshop

Member company Social Progress will be delivering a part funded social media workshop on Thursday 10th October at our offices in Lockwood, Huddersfield. The workshop will be a full day with registration at 9.00am for a 9.30am start and finish at 4.30pm. Social media is a valuable asset for any business; this workshop will focus on Twitter and Facebook aiming to provide attendees with an increased awareness of these platforms and how to use them effectively for business. Due to the fact the workshop is part funded, eligibility must be established and the relevant evidence gathered before delegates are able to book onto the workshop. Please see www.mycci.co.uk/events for further details.

Summer 2013 CLOSEUP

LegalFeature

EMPLOYMENT TRIBUNAL FEES We advised several months ago that it was proposed that a system of fees would be introduced into the Employment Tribunal. This proposal has now been laid before Parliament in a draft statutory instrument and is intended to come into effect from the end of July 2013. An individual wishing to bring a claim against an employer or former employer will be required to pay an issue fee when the claim is submitted to the Tribunal and a hearing fee between four and six weeks before the full Tribunal hearing.It is to be hoped that these fees will reduce the number of claims made that are malicious or have little or no prospects of success, although as commentators have mentioned there is also the risk that the genuinely aggrieved will no longer be able to afford to seek justice. In our view, it is likely that parties will be encouraged to consider settlement discussions well in advance of the Tribunal hearing in order to avoid the hearing fee. At present, settlement discussions sometimes do not take place until the day of the hearing with the result that the Tribunal’s time (and tax payer’s money) is lost. The amount of fees to be paid will depend on the type of claim.The various types of claims have been broadly split into two categories and the fees payable are as in the table below. There will be a different fee structure for multiple claimant cases and additional fees for specific applications.For example: • if an employer fails to respond to a claim in time and is subject to a default judgment, they will be charged a fee of £100 for an application to review and overturn that default judgment; or • if settlement of the claim is achieved and the claim is withdrawn, the employer will be charged a fee of £60 to apply for the claim against them to be dismissed.

Claimants who are able to establish that they are unable to pay the fees will not be charged and Judges will have the power to order the unsuccessful party to reimburse any fees paid by the successful party, however, this power will be exercised at the Employment Judge’s discretion rather than automatically. The sanction for non-payment of the fees will be that the claim will not be allowed to commence or

Issue Fee

Hearing Fee

Type A Claims – these will include claims for breach of contract, unpaid wages, holiday pay, redundancy pay, and some working time rights.

£160.00

£250.00

Type B Claims – these will include claims for unfair dismissal, unlawful detriment, and discrimination.

£230.00

£950.00

continue in the Employment Tribunal.However, it is not clear at this stage whether this means that the claim will be dismissed or simply stayed pending payment of the fees. For more information on this subject or any other queries about employment law, please contact Kate Booth on 01484 821309 or at katebooth@eatonsmith.co.uk

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ChamberConnect

Enjoy exclusive long term business discounts What?: Access to a range of offers, negotiated for your business as part of your membership package. You can also participate by offering your own discounted products and services.

How?: Offers are available across a range of categories including Business Travel, IT, Business Services, Cars and Motoring and Lifestyle. You can access all the Connect Card offers via the website.

Why?: Your Connect Card is a value added service that could represent significant savings for your business. By participating as an offer provider you can gain increased brand exposure and create new business opportunities.

Why Mid Yorkshire Chamber?: Mid Yorkshire Chamber is in a unique position to connect you to these benefits, not only via our own membership but that of the British Chambers of Commerce, working at national level.

NEW

Please see some of our local offers below

NEW

Link Tyre Sales Ltd is a privately owned family company independent of any tyre manufacturer, Established in 1981 we supply all makes of tyre to both the private and commercial user. For Chamber members we are offering 10% off tyres and 20% off service work, applies to non-account holders. Please call Tel 01924 497772 or Email sales@linktyres.co.uk Web www.linktyres.co.uk.

Free Business Health Check worth up to £1,000 Are you a successful business owner? Striving to achieve next level growth? Frustrated by slow progress and poor staff performance? It’s tough taking your business to the next level but we’re here to help. For an independent, positive and practical view of your growth challenges, call 0845 293 8456 NOW! Business Doctors, Glyde House, Glydegate, Bradford BD5 0BQ

WriteUpp is a web-based Practice Management System for Individual Healthcare Professionals and Small Practices. This exclusive offer entitles members to 10% off the Monthly Subscription Fee for WriteUpp, which starts at £14.95/month. Free 30 day trial available at www.writeupp.com. To redeem your discount code contact Bob Bond on 0113 815 2334.

The Insurance Partnership offers a unique proposition which dramatically reduces the insurance cost for clients. Their approach resulted in winning two top Northern business awards and has enabled them to achieve significant growth. To see if they are able to make a difference to your business, please contact Leah Poxon on 07902 469 073 or email: lpoxon@insurance-partnership.com or visit: www.insurance-partnership.com

Established in 1975, Copiserv provide cost effective photocopying/desk top printing solutions to SME’s across Yorkshire. For Chamber members, we guarantee to reduce your existing photocopying equipment TCO by at least 10%, and OR save you at least 15% on your desk top printing costs. For more information please call 01924 298926 or email sales@copiserv.co.uk

Sarah Ainslie Marketing offers businesses of all sizes an ‘on demand’ marketing service whether it be becoming the company’s virtual marketing department or conducting ad hoc marketing project work. Sarah is pleased to offer Connect Card holders a 10% discount when you commit to 10 hours or more (usual hourly rate = £45.00). Time can be used for any marketing work. Free, no obligation consultation to discuss your requirements also included. sarah@sarahainslie-marketing.co.uk 01924 821863 www.sarahainslie-marketing.co.uk

For more local and national offers, please visit www.mycci.co.uk. For further information, please contact the Membership Team on 01924 311607.

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EarthtestEnergy

Domestic Renewable Heat Payments Confirmed for Ground Source Heatpumps. The tariff for the installation of Domestic Ground Source Heat Pumps was announced on July 15th. The domestic tariff rate has been announced as 18.8pence per kilowatt hour. The domestic scheme will pay out for 7 years for every kilowatt hour of heat generated by a domestic heatpump. In addition an annual payment of £230 will be available if the house is metered. The government will be introducing the domestic tariff payments next summer 2014, however they will include any ground source heat installations from this summer 2013 in the new tariff. The Non Domestic Renewable Heat Incentive (RHI) has been running since last November and Earthtest Energy acquired the first ever RHI for one of our commercial clients. The heat produced will not generally be metered, but calculated by the installer on a deemed basis, dependent upon the house type, construction and location. There is an opportunity for home owners with very efficient systems to receive higher tariffs if they agree to the efficiency of their system being metered. A condition of eligibility will be that the house is insulated to economic levels, and there will be loans available through the Green Deal to finance the required insulation. New homes and major renovations will be eligible for Renewable Heat Incentive Tariff payments proved they satisfy the insulation requirements of the current building regulations. The Domestic Renewable Heat Incentive Policy will be published in Autumn 2013 and the Domestic Renewable Heat Incentive Scheme will be launched in Summer 2014. For a typical existing 4 bedroom house we would expect to install a 12kilowatt heatpump and for this to earn £5,500 per year or £38,500 plus inflation over the 7 year payment period. For an older 4 bedroom house particularly in a rural setting, we would expect to install a 24 kilowatt heatpump, and for this to earn £11,000 per year or £77,000 plus inflation over the 7 year payment period. Larger houses with indoor swimming pools would need a 45kilowatt system and could expect to earn £24,000 per year or £170,000 plus inflation over the 7 year payment period.

Of necessity these predictions are generalised. Send us details of your house and your post code and we will let you have details of the Domestic Renewable Heat Incentive Tariffs you may receive, and a fully costed proposal for your home FREE of charge. The government sees this scheme as a key part of their strategy to reduce carbon emissions, so we expect the payments to be generous, but they will not be available for ever.

earthtest energy is a MCS accredited and registered installer of heat pumps bridge mills, huddersfield road, holmfirth, west yorkshire, hd9 3tw info@earthtestenergy.com www.earthtestenergy.com

Buy early to avoid disappointment! At Earthtest Energy we are available to assist to make the right decisions.

Summer 2013 CLOSEUP

LastWord

Movers&Shakers sponsored by

The Last Word Answered by Gareth Hunt Managing Director of Copiserv

Dad of Joseph, Husband of Leanne and MD of Copiserv. I acquired Copiserv in Jan 2011 following a career in Sales Management. I have a Degree from the University of Leeds and an MBA from Bradford. In the Centre of Wakefield, Copiserv are one of the regions oldest suppliers of office technology, we specialise in helping organisations reduce their document production/ management costs. We have recently developed the Copiserv promise “if we can't improve how you're doing things or save you money we will tell you and won't try to 'sell' you a solution that you don't need”. I enjoy reading, a very infrequent round of golf (but I am not very good), Rugby Union and the occasional pint of Real Ale.

was your first job and what you could do another job, what Q.Ifwould Q.What was the pay packet? it be? had various jobs in as a A.Ichild, the usual, paper boy,

Rugby Union A.Professional Player, playing for England

glass collector in bars, posting and just on my way back for a pizza take out menus all very low victorious Lions tour in Australia. paid (but taught me the value of money) but my first proper job was As a business person, what are your packing cheese over night to save three main qualities? up for a holiday in Ibiza which paid about £70 per week I guess… Drive, passion & honesty.

What do you always carry with you to work?

nice pen & note pad, A.ASamsung Galaxy phone and

was your biggest mistake in Q.What business?

laptop.

the advice of the A.Trusting wrong people.

is the biggest challenge Q.What facing your business?

advice would you give to Q.What aspiring entrepreneurs?

A.Financing for growth.

do it, don’t listen to A.Just doubters and surround

If you were Prime Minister, what Q.would be the one thing you would change to help business? Push the local procurement A.agenda, helping small (and micro) businesses win public contracts & get a grip on European legislation.

What can you see from your office Q.window? Westgate (The busiest road in Wakefield).

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yourself with other small business owners who have been there and done it themselves. It is amazing how many business owners will help you if you need it. And manage your cash!

do you most admire in Q.Who business? Every small business owner A.that has survived (and thrived or set up) in the last five years.

Caroline is a founding member of theheuristics who specialise in User Experience for web, digital, software, mobile technologies. The firm offer Computer Auditing as a specialised service for SME’s, and consultancy. Caroline has worked for 3 startup’s, including an aim listed UK and Eire based mobile technology firm, and is a former consultant for Unisys (UIS) centre for e-business, Europe, Middle east, and Africa. Hobbies are researching and writing about social media, responsive design, social engineering, and information security. Caroline enjoys spending time walking with teddy, and running long distances in the gym.

Kevin Trickett, MBA, MA (Phil), MAPM After a 40-year career in the Civil Service, Kevin, who is an experienced project and programme manager used to managing multi-million pound projects, now spends much of his time supporting charities in the area. He is currently the President of Wakefield Civic Society, a post he has held for over 11 years, and chairs the Yorkshire and Humber Association of Civic Societies. In addition, he is a trustee of both Beam, based at the Orangery, and the Community Foundation for Wakefield District. You can follow him on Twitter @MrTrickett.

Mark Hodges set up his business “Sage Repair Network Ltd” following the collapse of his previous employer. Having had over a decade of insurance and construction experience and being a degree graduate Project Manager, he decided to merge his best qualities and form a contractor repair network covering the whole of the UK. Predominantly for insurance claims Sage Repair Network Ltd offers the unique ability to provide property owners two impartial quotes via their collection of vetted, qualified, specialist contractors for all manner of repairs to domestic and commercial properties. So the next time you need repair quotes, trust in Sage.

Smart Arts is a growing digital agency based in Bridge Mills, Holmfirth developing online solutions for it’s clients, ranging from apps websites, with a constant eye on achieving results for clients. “One of our USPs is being able to pull everything together. We do research, collate and write the content, design and build, then, we provide an ongoing package to drive traffic, engage and convert and then retain a loyal customer for our client.” said Steve Sykes, MD