CHC42015 Certificate IV in Community Services CHC40708 Certificate IV in Community Services Work
Transition Mapping
RPL Kit Assessor Instructions
Sa
m
pl e
No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this work, the authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein. This work has been prepared for use as part of structured vocational education and training and should only be used within that context. The information contained herein was correct at the time of preparation. © Blueprint Project LLC. Except as provided by the Copyright Act 1968, and as stated in the terms and conditions, no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without the prior written permission of Blueprint Project LLC. info@blueprintprojectllc.com www.blueprintprojectllc.com
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
2
RPL Kit Assessor Instructions
pl e
Transition Mapping
Transition from:
CHC40708 Certificate IV in Community Services Work to
m
CHC42015 Certificate IV in Community Services
The performance criteria, performance evidence and knowledge evidence in each unit of the new qualification has been mapped to correlating Elements, PCs, PE and KE in the old qualification.
Sa
PARTIAL GAPS
Words that are bold/italics are partial gaps within a component of competency. The component has been only partially mapped because it contains a new requirement (in bold/italics).
Key
EK
Essential Knowledge
ES
Essential Skill
E
Element
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
3
RPL Kit Assessor Instructions
pl e
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
Equivalent Unit (if applicable)
CHCADV001 Facilitate the interests and rights of clients Discuss the rights and responsibilities of all parties with client
1.2
Provide client with researched, relevant and timely information on their rights and responsibilities
1.3
Assist clients to identify their own interests, rights, needs, choices and responsibilities
1.4
Element 2 Advocate in accordance with client preferences and requests to optimise client outcomes
2.1
Identify when rights are infringed or not being met Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option Undertake an assessment to identify client’s ability to advocate for self
2.2
Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client
2.3
Identify potential barriers as well as resources Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client Ensure information is kept in confidence unless authorisation is given to release it Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations
1.5
2.4 2.5 3.1 3.2 3.3
Identify situations of risk or potential risk and refer appropriately
3.4
Apply work practices to minimise potential for harm to clients, self and others
Sa
Element 3 Provide ongoing support to clients
m
1.1 Element 1 Facilitate the realisation of client interests, rights and needs
Element 4 Support clients making a complaint Element 4
3.5
Conduct all activities in accordance with legal, organisation and duty of care requirements
4.1
Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities
4.2
Assist client in lodging a complaint
4.3
Monitor process and provide ongoing support and information to client
5.1
Discuss progress and outcomes with the client and collaborate on further action as necessary Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
CHCCS412E 3.4
CHCCS422B 3.1, ES CHCCS400C 1.1,1.2, 1.3, 2.1, ES CHCCS400C 4.3
4
RPL Kit Assessor Instructions
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
5.3
Obtain feedback and identify opportunities for improvement to own work and action as appropriate
Worked in collaboration with 1 client to identify their interests, needs and rights
(if applicable)
CHCORG405E 4.2
Advocated on behalf of 1 client to achieve a specific outcome
Supported 1 client throughout an organisational or legal complaints process
Universal Declaration of Human Rights
Relationship between human needs and human rights
Human rights frameworks, approaches, instruments Legal and ethical considerations (international, national, state/territory, local) related to facilitation of client rights and interests and how these impact individual workers:
§
Duty of care
§ § § § §
Human rights
§
Organisation and legal complaints processes
§
Rights and responsibilities of clients, workers and organisations
CHCCS400C CHCCHILD401B CHCCS411C
Mandatory reporting
CHCCS400C
Discrimination
CHCCS400C
Privacy, confidentiality and disclosure
CHCCS400C
Informed consent
CHCCS400C 4.3, EK CHCCS400C
Common risks to client safety and wellbeing Relevance of child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure Actions that constitute discrimination and techniques for addressing it
Sa
Knowledge Evidence (Essential Knowledge)
Ensure follow up and links to other services as required and in accordance with client preferences
pl e
Performance Evidence (Essential Skills)
5.2
m
Review progress
Equivalent Unit
CHCCHILD401B
Types of community resources, networks and referral options relevant to the nature of client service
Potential conflict between client needs and organisation requirements
Differences between negotiation, advocacy, mediation
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
5
RPL Kit Assessor Instructions
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
(if applicable)
Negotiation, advocacy, mediation techniques for the facilitation of client rights
Empowerment and disempowerment Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources. Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
pl e
Assessment Conditions
Equivalent Unit
CHCCCS004 Assess co-‐existing needs 1.2
Gather existing information about the person
Element 3 Determine appropriate services
CHCCS422B 2.2, 4.5 CHCCS422B 2.3 CHCCS422B 1.3 CHCCS412E 3.4
1.4
Seek additional information from specialists and other sources as required to determine the range of issues that may be affecting the person Organise practical aspects of assessment in consultation with the person being assessed
1.5
Provide information about the assessment process to the person and obtain consent
2.1
Work within scope of own role and seek assistance from colleagues and experts as required
2.2
Empower the person to identify and prioritise their own needs
2.3
Evaluate needs based on full range of relevant information
2.4
Identify and analyse complex, multiple and interrelated issues
2.5
Evaluate issues of urgency and eligibility
2.6
Assess potential risk factors for service delivery
3.1
Consider service delivery and referral options from strengths-‐based perspective
3.2
Evaluate internal capability and other service networks to determine best fit for the person
3.3
Provide the person with service information and support their decision making process
3.4
Encourage the person to advocate on their own behalf to access services
1.3
Sa
Element 2 Analyse the person’s needs using a collaborative approach
Identify and prepare assessment tools and processes according to organisation policy and procedures
m
Element 1 Prepare for assessment
1.1
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
CHCCS422B 3.4 CHCCS422B 3.6
6
RPL Kit Assessor Instructions
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
4.2
Maintain and store the person’s information according to confidentiality requirements
4.3
Provide the person’s information to other services according to consent and confidentiality requirements
5.1
Seek feedback about assessment processes from the person and other networks
5.2
Monitor processes and their outcomes in terms of success in meeting the person’s needs
5.3
Routinely seek feedback and reflect on own performance
5.4
Use feedback and own evaluation as a basis for improving processes
pl e
Element 5 Evaluate assessment and referral processes
Document the outcomes of the assessment process according to organisation procedures
m
Element 4 Complete reporting
4.1
Assessed and appropriately responded to the requirements of at least 3 people presenting with co-‐existing needs
Knowledge Evidence (Essential Knowledge)
(if applicable)
CHCCS412E 2.4 CHCCS422B 5.2 CHCCS412E 2.5 CHCCS422B 5.1 CHCCS411C 7.1, 7.2, 7.3 CHCORG405E 4.1 CHCCS411C 6.1, 7.1, 7.2, 7.3
Used analytical and critical thinking skills in each case:
§ § §
Applying a strengths-‐based approach to assessment
Analysing information about co-‐existing issues
Making evidence-‐based judgements about the person’s needs
Different types of assessment and their use in different contexts
Assessment process:
§ § § § §
Roles and responsibilities of different people
Impact of the setting on the process
Roles and types of assessment tools
Ways of collecting information
Validity and reliability requirements
Sa
Performance Evidence (Essential Skills)
Equivalent Unit
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
7
RPL Kit Assessor Instructions
Equivalent Unit
Reporting requirements and formats Nature and impact of diverse and multi-‐faceted needs and issues affecting client groups, and potential interrelationships between them, including: § Mental health
§
Alcohol and other drugs Imprisonment Child protection Family violence Homelessness Poverty Health Age Disability
m
§ § § § § § § § § § § §
pl e
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
Behaviours of concern Employment
Culture and religion
(if applicable)
CHCCS422B CHCCS422B CHCCS422B CHCCS422B CHCCS422B CHCCS422B CHCCS422B CHCCS422B
§ § § § § § §
Employment
CHCCS422B
Physical and mental health
CHCCS422B
Housing
CHCCS422B
Sa
Common service requirements and basic features of those services including:
Community support
Social inclusion
Education and training
Financial support
Networks and specialist services available
Legal and ethical considerations relating to assessment processes, including:
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
8
RPL Kit Assessor Instructions
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
(if applicable)
Privacy, confidentiality and disclosure
Duty of care
pl e
§ § §
Equivalent Unit
Informed consent Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit, including:
§ § § Assessment Conditions §
Organisation policies and procedures Use of peoples information on which to base assessment Individualised plans and any relevant equipment outlined in the plan Assessment tools and processes Modelling typical workplace conditions and contingencies, including:
§ §
m
Interactions with people with a range of needs Typical workplace reporting processes Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
CHCCOM002 Use communication to build relationships
Identify and use appropriate communication techniques to communicate with clients and colleagues
1.2
Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights
1.3
Represent the organisation appropriately and in accordance with communication policies and protocols
Sa
Element 1 Communicate with clients and co-‐workers
1.1
Element 2 Address communication needs
1.4
Provide information to clients and service providers in accordance with communication policies and protocols
2.1
Recognise and support communication needs of clients, colleagues and external networks
2.2
Facilitate access to interpreter and translation services as required
2.3
Identify and address problems and communication barriers
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
CHCCOM403A 1.1 CHCCOM403A 1.4 CHCCOM403A 1.8 CHCCOM403A 2.2 CHCCOM403A 3.2, 5.1
9
RPL Kit Assessor Instructions
Performance Criteria, Performance Evidence and Knowledge Evidence (Words that are bold/italics are partial gaps within a component of competency)
Unit Component
Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements
2.5
Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks
3.1
Develop an agenda and list of invited participants in consultation with appropriate people Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols
3.2 3.3
Contribute to and follow objectives and agendas for meeting
3.4
Provide opportunities to fully explore all relevant issues and provide relevant information
CHCCOM403A 4.3 CHCCOM403A 4.1 CHCCOM403A 4.2 CHCCOM403A 3.6
3.8
Minute or record meeting in accordance with organisation requirements
3.9
Evaluate meeting processes and identify lessons learned or opportunities for improvement
Obtained feedback from 3 clients or colleagues on effectiveness of communication and responded appropriately
Prepared 3 types of written correspondence in accordance with organisation communication protocols
Facilitated resolution of 1 difficult situation with a client, colleague or service provider
Facilitated 1 meeting around a workplace issue
Sa
Organisation communication policies and protocols
Knowledge Evidence (Essential Knowledge)
CHCCOM403A 1.5, 3.5 CHCCOM403A 2.1, ES
3.7
3.6
Performance Evidence (Essential Skills)
(if applicable)
Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed Facilitate the resolution of conflict between participants
3.5
m
Element 3 Facilitate meetings
pl e
2.4
Equivalent Unit
Different communication styles and techniques, and how they impact on interpersonal communication, including:
CHCCOM403A
§ § § § §
CHCCOM403A
Strategies for effective interpersonal communication Person centred and rights based approaches
Cross-‐cultural communication protocols
Non-‐verbal communication cues
CHCCOM403A
Group processes and dynamics
CHCCOM403A
Transition from CHC40708 Certificate IV in Community Services Work to CHC42015 Certificate IV in Community Services v.1 October 2015, 2015 ©
10