A PLACE CALLED HO ME 1916–2016
A PLACE CALLED HOME Springpoint Senior Living 1
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In 1916, the Presbyterian Synod of New Jersey embarked on an experiment in senior living with 50 residents in one house and a handful of employees providing limited services. Today, the outgrowth of that genesis is now known as Springpoint Senior Living, which hosts over 4,000 residents spread across 27 communities, all of whom are cared for by over 2,000 employees.
By many accounts, the concept of Continuing Care Retirement Communities (CCRCs), which is now a national industry, got its start with . . . well, with Springpoint Senior Living, specifically its Meadow Lakes CCRC in East Windsor, NJ. A Place Called Home is not only the story of Meadow Lakes and the other communities that comprise Springpoint, but the history of a company that virtually invented the concept and has spent every year since improving upon it, all while remaining dedicated
housing opportunities and the Springpoint Senior Living Foundation that Springpoint residents always have a welcoming home and the care they need.
“We have become a more diverse organization over the years,” says company President Anthony Argondizza, “but we maintain our core mission and focus on making a difference in the lives of the residents, families, and communities we serve.”
We know you will enjoy A Place Called Home, whether through the stories of the history, the services, the descriptions of the many activities of its residents, or the dozens of beautiful—and often touching—photographs. But mostly we want you to know that behind each story and each picture is an individual who has honored Springpoint by choosing to live with us or work for us.
As we move into our next century of unparalleled service and award-winning programming, we plan to continue reciprocating that honor with an even better future.
to customer service and the caring for senior citizens at all stages of their journey.
The story also explores the company’s total commitment to ensuring through its affordable
4814 Outlook Drive Suite 201 Wall Township, NJ 07753 800-222-0609 springpointsl.org
A PLACE CALLED HOME
A PLACE CALLED HOME Springpoint Senior Living 1916 – 2016
The lush gardens on the 37-acre campus of Winchester Gardens were designed by the world-famous firm of Frederick Law Olmsted, whose credits included Central Park in New York City.
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A PLACE CALLED HOME Springpoint Senior Living 1
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SPR I N G PO I N T S EN IOR L IV IN G Copyright © 2016 All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying or recording, or by any information storage and retrieval system, without permission in writing from Springpoint Senior Living.
4814 Outlook Drive Suite 201 Wall Township, New Jersey 07753 800-222-0609 springpointsl.org P U B L I C AT I O N C O M M I T T E E
Gary Puma Chief Executive Officer Anthony Argondizza President Pamela Smith Senior Vice President Strategy and Marketing Leanne Coppola Carol Duryea Marah Shiels BOOK DEVELOPMENT
Bookhouse Group, Inc. Editor Rob Levin Authors Donna Brooks and Martha Hohmann Copyeditor Bob Land Cover and Book Design Rick Korab Project Management Renée Peyton
Book h ou se Grou p , Inc. Covington, Georgia bookhouse.net IV
Printed in Korea
Crestwood Manor residents Eleanor Dreskin and Rose Molnar sharing the joy of painting. Residents are encouraged to maintain lifelong hobbies and passions, as well as inspired to take up new ones.
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F O R E W O R D IX C H A P T E R
O N E
Home is Where Our Story Begins 1 C H A P T E R
T W O
It's all About the Residents—CCRCs 11 C H A P T E R
T H R E E
Everyone Deserves a Home— Affordable Housing 43 A W A R D S 54
The outdoor swimming pool at Meadow Lakes is just one of the many amenities scattered about its 103 acres. Acquired by the Presbyterian Synod in the 1960s, evidence suggests it may have been the first Continuing Care Retirement Community (CCRC) in America.
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From left to right: New Jersey Senator Joe Kryillos, Henry Hohorst, former Atrium trustee, and Gary Puma at the ribbon cutting for The Atrium at Navesink Harbor Expansion grand opening.
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A Place Called Home Springpoint Senior Living was founded by the Presbyterian Church in 1916 to provide housing and support services to widows of WWI veterans and opened its first community in Belvidere, New Jersey, in 1927. From these humble beginnings, our organization has grown and flourished. Today, through the hard work and efforts of many and a continued commitment to older adults, Springpoint operates 27 communities, serves 4,000 residents, and employs 2,000 people. Our annual revenues have grown to nearly $200 million, and we have nearly $1 billion in assets on our balance sheet. Our organization ranks among the top 25 providers in the United States, and we are ranked among the top ten providers of affordable housing, serving a very low-income elderly population. Springpoint enjoys the best financial position in its history, assuring the continuation of our services for the next 100 years. I joined Springpoint in 1978 as an intern in a government-sponsored program known as the Comprehensive Employment and Training Act (CETA), a product of the Carter administration. I remember my first interaction with an elderly woman as I dropped off a noontime meal to her apartment in a challenging urban neighborhood like it was yesterday. She was there by happenstance, not by choice. I will never forget her smile, how she dressed for my visit, and her words of thanks. That day, I fell in love with who we were as an organization, what we were able to do for others, and my good fortune for finding a line of work that I could wake up to, excited to return for another day. Our Foundation has provided subsidies to people who have exhausted their resources while living in a Springpoint community. We have never asked anyone to leave due to his or her inability to pay. This is a value that separates us from others and one we are determined to maintain. Our Foundation also provides support to our affordable housing communities in the form of transportation services and quality-of-life enhancements. We offer an internship program for college students interested in working in our industry, a program essential to the development of highquality individuals who we need to be the future of Springpoint. In this book, I am proud to summarize the years of work by many people—employees, volunteers, friends and trustees—who have created the legacy we know today as Springpoint Senior Living. When asked how we have survived 100 years, adapting to the ebbs and flows of our economy, my answer is simple: We do the right things for residents and their families every time we have the opportunity to do so. I’ve spent 38 years of my life working with and seeing in action some of the best people in our industry. I don’t regret a day of it, and I would do it all over again if given the opportunity. This book tells our story. I hope you enjoy the information in this book as much as we enjoyed putting it together.
Gary Puma Chief Executive Officer IX
Residents of The Atrium at Navesink Harbor enjoying a boat ride on the Navesink River, the only full-service waterfront senior living community in New Jersey. The Navesink River feeds into the Atlantic Ocean about six miles from Red Bank, the town Navesink calls home.
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Springpoint Senior Living Communities n Full-Service Senior Living Communities 1. The Atrium at Navesink Harbor, Red Bank 2. Crestwood Manor, Whiting 3. Meadow Lakes, East Windsor 4. Monroe Village, Monroe Township 5. Stonebridge at Montgomery, Skillman 6. Winchester Gardens, Maplewood 7. The Oaks at Denville
Sussex Passaic
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n Affordable Housing Communities
Bergen
7
Warren
Morris
8. Allaire Crossing,* Wall
Essex
9. Asbury Tower,* Asbury Park
Hudson
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10. Butler Senior Community,* Butler
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11. Countryside Meadows, Egg Harbor City
Hunterdon
12. The Crossroads at Howell, Freehold
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Somerset
13. Friendship Gardens,* Howell
Union
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14. The Gables at West Windsor, Princeton Junction
Middlesex
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15. Heritage at Whiting, Whiting 16. Hidden Brook at Franklin, Somerset Mercer
17. Manchester Pines, Manchester
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18. The Oaks at Toms River, Toms River
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19. Plainfield Tower West,* Plainfield 17
21. Robert Noble Manor,* South Amboy
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22. Samuel Miller Senior Housing Community,* Mount Holly
Ocean
Burlington
23. Stafford by the Bay, Manahawkin
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Camden
24. Watchung Terrace at Middlesex, Middlesex
Gloucester
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25. Wheaton Pointe at East Windsor, East Windsor
n Rehabilitation & Healthcare Center 27. Village Point, Monroe Township
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Corporate Office Wall Township
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20. Portland Pointe, Atlantic Highlands
26. The Woodlands at Ramsey,* Ramsey
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Monmouth
Salem Atlantic
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Cumberland
Cape May
Springpoint at Home Office Cranbury
ÂŽ *Managing General Partner XIII
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Haddonfield Home opened in 1954 as the residence for 50 seniors in this re-purposed Victorian home.
Chapter One
A PLACE CALLED HOME Springpoint Senior Living 1916 – 2016
Home Is Where Our Story Begins “One hundred years is a very special amount of time, but the mission of the organization has remained the same.” — Gary Puma, CEO
H
ome. A place of unparalleled importance. Not merely a dwelling, but a safe harbor: a place to craft memories, a corner of the world one can call one’s own. It may seem surprising to those who are not familiar with Springpoint Senior Living, but “home” is the word used time and again by the residents who have chosen one of its Continuing Care Retirement Communities (CCRCs), by those who have had the good fortune of living in one of its affordable housing communities and by Springpoint’s employees. And for 100 years, Springpoint has been making a difference in the lives of the residents it serves. It seemed an unlikely scenario that gave birth to one of the country’s foremost providers of senior living options. Thirty widowed women, who were friends, came together to pool their resources in their silver years, pledging to live together and take care of one another’s needs, and vowing to never let any one of them have to seek alternative housing as a result of a depletion of funds. Their plan, which was the impetus for Presbyterian Homes, proved to be a success. One hundred years later, Presbyterian Homes, now Springpoint Senior Living, is still going strong. This group of women never dreamed their idea would provide a home to thousands of seniors a century later, or that it would become New Jersey’s largest not-for-profit senior living provider, but their plan was practical, compassionate and worthy of exploration. On February 2, 1916, a group of Presbyterian ministers, in response to their vision, incorporated the Presbyterian Homes 1
A PLACE CALLED HOME Springpoint Senior Living
of the Synod of New Jersey to provide housing and services to the state’s elderly population. Though the founding took place just prior to World War I, the ministers nevertheless went to work to locate a suitable property to house the first group of seniors. In 1927, PresbyteCertificate of Incorporation of Presbyterian Homes of rian Homes opened its first the Synod of New Jersey. facility, Belvidere Home, in Warren County. The home of a former railroad tycoon, Belvidere Home provided housing and services to 50 seniors. Rather than offering other versions of the type of institutional care widely available, however, Presbyterian Homes sought to do
1916 – 2016
something more. Presbyterian Homes was visionary and compassionate in its approach. The stated purpose was to serve the aging financially, emotionally, spiritually and
In 1927, Presbyterian Homes opened its first facility, Belvidere Home, in Warren County. The home of a former railroad tycoon, Belvidere Home provided housing and services to fifty seniors. physically. The services they provided were a welcome addition to the senior care landscape. According to an archived report, “Presbyterian Homes has attempted to perform its ministry
The first residents of Belvidere Home. The home opened in 1927, the first facility operated by Presbyterian Homes. 2
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thoughtfully and creatively, with primary concern for the spiritual needs of those being served. This has meant altering old concepts and breaking away from traditional ‘institutional’ methods of providing care. This sensitivity to human needs resulted in the establishment of quality facilities with new and higher standards for various types of care provided.” In 1954, an additional 50 seniors had found sanctuary with Presbyterian Homes in a converted Victorian house, renamed Haddonfield Home. Haddonfield Home was unique in that it provided a small nursing unit on the property. Thus began a
Presbyterian Homes information pamphlet. Minimum age was 65 and applicants had to have been members in good standing of a Presbyterian church for five years (a requirement no longer applicable).
Ho me is Wh e re O ur Story Beg i n s
period of unprecedented growth as Presbyterian Homes embarked on an expansion to 27 communities over the next 46 years. New Jersey’s first CCRC, Meadow Lakes in Hightstown/ East Windsor, revolutionized the senior care industry and was the first of its kind on the East Coast. But Meadow Lakes might not have happened had it not been for the foresight and tenacity of Ellis G. Willard, then president of Presbyterian Homes. In 1960, Willard expressed concern to the board about the number of residents who needed long-term nursing care. The board agreed that a solution must be found and approached
Belvidere Homes, originally home to 50 residents, helped establish new methods of providing care to senior citizens.
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Presbyterian Homes made a name for itself from the beginning in providing innovative healthcare services, as well as engaging activities for its residents at the Belvidere Home.
Spiritual Care: Meeting the Needs of Residents Right Where They Are
to the Springpoint experience. Residents know they have someone in-house they can trust. “We spend a lot of time just building the relationships,” says Rev. Warfield.
Springpoint Senior Living is dedicated to the well-being
Chaplains spend more than 10,000 hours a year with
of the mind, body and spirit of each resident of their
residents and oversee more than 900 religious services.
Continuing Care Retirement Communities (CCRCs). With the mission set forth in 1916 in mind, a Spiritual Care
the other chaplains on staff, is to be able to address the
and Chaplaincy Program was developed in 1994 and
core components of all faiths, meaning the need for
continues to grow and evolve with the demographics of
hope, comfort and nurture. They are able to do that, she
each community.
explains, by knowing the community they serve and
The Rev. Carole Warfield has been with Springpoint for 22 years. She, along with the Rev. Terry Thomas Primer, also a 20-year veteran of Springpoint who heads
“allowing yourself to be vulnerable to the residents who need you. It really is a matter of listening carefully.” Patricia Hill, an Atrium resident, says Rev. Warfield
up chaplain training, work with the other full-time
and the Spiritual Care program have made a tremen-
chaplains to administer all the benefits of the program.
dous difference in her life. “She listens, she observes, she
Springpoint recognizes that not everyone’s spirituality looks the same. As a result, spiritual care encompasses a variety of religious services and cele-
anticipates. It’s just incredible how she knows when to say something.” Kathy Guyer, also an Atrium resident, agrees and
brations, education, artistic expression and more. “Every
says that, though different faiths are represented at
day is very different,” says Rev. Warfield, chaplain at the
each CCRC, the program offers something for everyone.
Atrium. Any given day will find chaplains leading a Bible
“These people here are our family now,” she says.
study, teaching a seated Tai Chi class or visiting residents in health care to offer encouragement. Relationship building is key in the chaplaincy program, and the full-time status of chaplains is unique 4
Rev. Thomas Primer explains her goal, and that of
The Spiritual Care and Chaplaincy Program at Springpoint is a model for the senior care industry and the families it serves.
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the Synod about building a nursing home, a suggestion that received a resounding “no.” A board member offered the possibility of taking $2,000 in seed money and build a nursing home with apartments attached and then selling the apartments to residents who would like to live on the property, thus providing the funds for the nursing home itself. The rest is history. The land was purchased in Hightstown, and in 1965, Meadow Lakes opened its doors to provide housing, services and on-site health care to more than 400 residents in a tranquil setting.
Ho me is Wh e re O ur Story Beg i n s
Presbyterian Homes constructed and opened Asbury Tower, its first affordable housing community, by joining forces with governmental agencies in 1973. Decades of expansion followed to serve Presbyterian Homes’ mission, yielding an additional 19 affordable housing communities. Fast-forward to 2010. Following a number of name changes, Springpoint Senior Living was born. But the mission and commitment to seniors are unchanged. “One hundred years is a very special amount of time,” says CEO Gary
Left to right: Crestwood residents Anna Scratchley, Dorothy Kimmerer, and Blanche Grube, take advantage of the chaplaincy program. Springpoint Senior Living employs full-time chaplains to administer to the needs of its residents.
A PLACE CALLED HOME Springpoint Senior Living
Puma, adding, “but the mission of the organization has remained the same.” Puma, at Springpoint for 38 years, has guided the company through its growth and evolution, moving to a full-service retirement and affordable housing communities model. Ranked among the top 25 not-for-profit retirement community companies in the nation, Springpoint Senior Living is continuing to pave new inroads in the senior care spectrum of businesses. Current President Anthony Argondizza will begin the next century of Springpoint’s leadership as he takes over for Puma as President and CEO by year-end 2017. As one who knows the company from the ground up having started his Springpoint career with Crestwood Manor in 1994, Argondizza embraces the growth of the company but pays homage to the history. “We have become a more diverse organization over the years,” he says, “but we maintain our core
Above: Asbury Tower resident fishing. Right: Residents enjoy a beautiful day on the porch of Haddonfield Home, a former Springpoint community in Haddonfield, New Jersey. 6
1916 – 2016
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Ho me is Wh e re O ur Story Beg i n s
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A PLACE CALLED HOME Springpoint Senior Living
mission and focus on making a difference in the lives of the residents, families and communities we serve.” At the century mark, Springpoint has brought on board its seventh CCRC, The Oaks at Denville, formerly Franciscan Oaks, enabling the company to add to the more than 4,000 residents they serve. Chief Financial Officer Garrett Midgett, who has been with Springpoint for 22 years, has had a front-row seat to the growth, but says growth is not the main objective. “It’s not so much being the biggest,” he says. “Springpoint is more interested in being the best versus the biggest.” He adds, “You feel good when you accomplish things you know are going to be beneficial to the residents and the employees of the organization.” Today, Springpoint Senior Living provides a home to 4,020 residents and employs 2,030 full- and part-time staff. They are clearly doing something right, as they can boast employees in the corporate office and in the communities who have been with them 20, 30, even 40 years. Residents also have longevity with their communities because they know they have found a place to truly call home. As Diane Hoffman, director of human resources, who has been with Springpoint for 30 years, notes, “It’s a family. I think that’s why we stay so long. When we come on board, we’re here forever.”
“You feel good when you accomplish things you know are going to be beneficial to the residents and the employees of the organization.” — Garrett Midgett, CFO
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1916 – 2016
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Ho me is Wh e re O ur Story Beg i n s
The Commons, the main gathering place at The Oaks at Denville, Springpoint’s seventh CCRC.
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Crestwood Manor residents Stephen Decker, left, with the late Michael Harrington, playing bocce ball. Crestwood,which sits on 44 acres, opened to residents in 1990. 10
Chapter TWO
A PLACE CALLED HOME Springpoint Senior Living 1916 – 2016
It’s all About the Residents—CCRCs “There’s a lot to do. More than I can even begin to do at this time.” — Rev. David Mulford, resident, Stonebridge at Montgomery
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pringpoint’s Continuing Care Retirement Communities (CCRCs) offer its residents a jewel in their crowns for a life well lived. Whether choosing to reside by the water, in a tree-lined sanctuary, a flowering meadow or a bustling university area, Springpoint has a community for everyone. Each full-service community offers flexible accommodations to meet needs that change over time, gracious dining, a full range of fitness options and spiritual and cultural opportunities. Each Springpoint community has earned accreditation from an independent authority, the Commission on Accreditation of Rehabilitation Facilities–Continuing Care Accreditation Commission (CARF-CCAC), a distinction held by only 15 percent of CCRCs nationwide, which means the community has met the most stringent standards. Springpoint communities reflect the vision to be the leader in quality housing, health care and innovative service solutions. T HE AT R IUM AT NAVESINK H ARBO R The Atrium at Navesink Harbor describes itself with all the colors of independence—red, white and blue: red for Red Bank, the vibrant community in which the Atrium lies; white for the white-glove service residents can expect; and blue for its breathtaking riverside setting, with the Navesink River on one side and the Red Bank, New Jersey, amenities on the other. Originally named Navesink House when the American Baptist Association opened it in 1912, the Atrium community has seen great change. Navesink 11
A PLACE CALLED HOME Springpoint Senior Living
House became a CCRC in the 1970s and part of the Springpoint family in 2006. According to resident historian Henry Hohorst, The Atrium was the fruition of the dream of Nick Jones, an executive at a New York department store. “He imagined a facility that would be able to care for residents as they aged, have a good dinner every night and have people to visit with,” he says. Jones’ ideas were the basis of the CCRC. When he saw that the YMCA on the banks of the Navesink River was for sale, he knew he had found the perfect location to execute his vision. The first residents moved into the new CCRC in November 1968, and the property filled up fast. By the late 1970s, the wait time to move in was five years. In January 1993, the Navesink House acquired the adjacent property for $1.3 million to begin an expansion, followed by the acquisition of the Salvation Army property in 2005. Navesink House had been under the ownership of the American Baptist Estates of Red Bank since 1968, but Springpoint began discussions about a merger in 2002. On June 30, 2006, Springpoint at The Atrium was born. The company began to design a new structure and renovate the old to meet the desires of the residents. With $35 million and seven years of renovations completed, The Atrium at Navesink Harbor celebrated its grand reopening in September 2013. Springpoint’s hard work and dedication to the comfort of its residents have been well worth the investment. Residents say they appreciate the opportunity to continue to live in a community that Smithsonian magazine named one of the three best small towns continued on page 16
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IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
The Atrium at Navesink Harbor ribbon cutting celebration at the River Garden overlooking the Navesink River. With its waterfront location and the charming town of Red Bank nearby, it’s no wonder residents love living here.
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A PLACE CALLED HOME Springpoint Senior Living
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The Atrium at Navesink Harbor’s new tower and river garden. The new tower and other amenities were part of a $35 million improvements package, resulting in a grand reopening in 2013.
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A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
continued from page 12
in America: Red Bank. The amenities and opportunities available for residents are unrivaled, with river cruises, an on-site beauty salon and spa, five-star dining and a premium fitness center. Life is good along the banks of the Navesink River.
Crestwood Manor residents celebrating the community’s 26th anniversary at the Roaring 20s party.
CR E S T WOOD M ANOR Friendly: That’s the word used time and again to describe the atmosphere at Crestwood Manor. Barbara Wiley, who was among the first group of residents, echoes the sentiment. “Most people come here because they say it is warm and welcoming,” she says. “We have felt that from the very beginning. They started this right: the staff has always been so good!” The Crestwood Manor campus is 44 lush acres with an aquatics and fitness center, art and woodworking studios, fireside dining and residents who describe themselves as caring and engaged. A typical dinnertime will find residents gathered with friends in the dining room lobby. The room is filled with laughter, pats on the back and smiling faces. In the dining room, residents are greeted by enthusiastic wait staff who endeavor to make each and every meal an experience. Through the years, much of the wait staff has been composed of young adult children of the administrative staff. Indeed, life at Crestwood Manor is a family affair. Kokes Family Home Builders, developers of 55-and-over communities, began construction of Crestwood Manor in June 1988 and accepted its first residents in February 1990. Springpoint, then Presbyterian Homes of New Jersey, operated the facility with a continued on page 20
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Crestwood Manor’s light-filled library boasts over 5,000 volumes.
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“Most people come here because they say it is warm and welcoming. We have felt that from the very beginning. They started this right: the staff has always been so good!”
IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
Hal Weber using the woodworking shop at Crestwood Manor.
— Barbara Wiley, Resident
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A PLACE CALLED HOME Springpoint Senior Living
Springpoint Strong: Strength in the Midst of Superstorm Sandy
1916 – 2016
Tower employees were coordinating from downstairs, checking people off as they came down. Meanwhile, during the power outage at Meadow
It was October 2012 when Hurricane Sandy barreled
Lakes, food service was coordinated to more than
through the Caribbean, wreaking havoc in Haiti,
400 residents, 100 employees and nearby seniors—all
Jamaica and Cuba before making a right turn and
without ovens and dishwashers. Approximately 800 to
paralleling the eastern coast of the United States.
1,000 meals a day were cooked with camping burners
Springpoint’s employees were busy getting ready as
purchased prior to the storm in case they were needed
emergency plans were put into place for whatever
as emergency backup.
Sandy would bring to New Jersey. Springpoint’s corporate staff was monitoring the situation as well.
remained during the storm had been moved to
Meetings were held with management to discuss
a brand-new, not-yet-opened Hampton Inn until
emergency food supply. Coastal communities urged
power could be restored to the building. Garrett
residents to evacuate.
Midgett, Springpoint’s senior vice president and chief
On October 29, Sandy, unofficially known as Superstorm Sandy, had weakened to a posttropical cyclone before making landfall along the coast of southern New Jersey. Damage was extensive, however, as the winds brought down power lines across the state and the Atlantic Ocean surged, bringing salt water into many coastal buildings. The storm had hit during unusually high tides brought about by a full moon. “It was the perfect storm, literally,” says Nancy Hamsik, senior executive director of Asbury Tower. “The storm started hitting about 2 o’clock in the afternoon. People were getting blown around on the boardwalk. The next morning, we had cars floating out in the parking lot.” Seventy-five residents of Asbury Tower had chosen to ride out the storm even though mandatory evacuations were in place. “The residents who wanted to stay, stayed,” says Hamsik. “There wasn’t anything we could do about that. We had people on site 24/7.” When the power went out at Asbury Tower, the emergency generator kicked in but then went out as salt water infiltrated the electrical room. The residents who had remained in the building needed to be evacuated. Fortunately, the fire department at Asbury Park, the police department and a couple of ROTC students who just happened to be walking by went up 26 flights of stairs, carrying residents down on their backs. Asbury
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Back at Asbury Tower, the residents who had
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financial officer, remembers the decision to rent two
Springpoint staff ensured that its residents enjoyed hot
tractor-trailer-size generators that would run all of the
meals, warm places to gather and camaraderie.
power in the building. “The big challenge for us was
David Wean, Springpoint’s vice president of
how to get that building back into operation as fast
facilities and fixed asset management, made sure each
as possible. Obviously there were some decisions that
Springpoint community had what they needed in the
needed to be made,” he says. Procuring the generators
aftermath of Sandy. “This company reacts to whatever
was first on the list. The generators enabled Asbury
the conditions are,” says Wean. “This is the hallmark of
Tower to reopen within days and for residents to come
our organization.”
back to their home. Before, during and after the storm, at many of
Springpoint is a company that’s very resident-centric, explains Garrett Midgett. “We always do the right
Springpoint’s communities, staff worked double shifts,
thing on behalf of our residents and employees,” he
even slept in buildings, to be on hand for whatever
says. “We are looking out for them. We always have
residents might need. Though lack of power brought
their best interests in mind whenever we have to make
much of the region to a standstill for many days,
decisions on whatever comes up.”
Carlos Crespo (left), Director of Dining Services, helps Frank Frascella (middle) and Amy Panetta (right), Meadow Lakes Executive Chef, serve food during Superstorm Sandy at Meadow Lakes.
A PLACE CALLED HOME Springpoint Senior Living
continued from page 16
lease purchase option, which they exercised in 1998. Wiley, as one of the first to move into the facility, is known as a Crestwood pioneer. “I moved here the day they opened the doors in 1990,” she says. And while she admits she looked at other facilities, she knew she had
[Beth Wham’s] personal photo collection is filled with images of childhood in the Golden Age, complete with parties and weddings at Carlton Villa. Now in her 80s, Wham said the decision to move to Meadow Lakes was like coming home. found her home at Crestwood. “Why would I go someplace else? There’s no comparison. It’s a great place to live,” she says. Wiley plunged headfirst into her new community. She helped draft the first constitution of the residents’ association and has volunteered on numerous committees. But a most stunning example of Wiley’s contribution to Crestwood Manor is the library, where she has donated an enormous amount of her time and many books. In a sunny atrium just outside the main dining room, bookshelves line the walls, filled to capacity with over 5,000 books. What began as a vision to provide a quality senior living environment has become so much more. Crestwood Manor is full of leisure, recreation, celebrations and entertainment. “Crestwood Manor is home,” says Executive Director Anne Hay. “It’s been my home for over 20
1916 – 2016
25 years, and the residents are my family. That is what makes Crestwood such a special place to live and work.” MEAD O W LAKES The rolling countryside of New Jersey provides the backdrop for Springpoint’s first CCRC: Meadow Lakes. Aptly named, the grounds are redolent with lakes, gardens and towering trees. Meadow Lakes is located on a 103-acre-plus site, which straddles the Borough of Hightstown and the Township of East Windsor. Nature’s beauty is undisturbed by Meadow Lakes’ architecture, which is aesthetically in sync with the beauty all around and pays homage to Frank Lloyd Wright. Residents living in the community enjoy state-of-the-art facilities, care and a true sense of home. The property on which Meadow Lakes is located was formerly that of William A. Thompson, a mayor of Hightstown and part owner of the Hightstown Rug Mill. In the late 1920s, Thompson built Carlton Villa, the large brick house that now serves as a guest house. He also oversaw the addition of hundreds of new trees and shrubs, including the majestic Louisiana Cypress. The Presbyterian Synod purchased the property in the 1960s to develop its first CCRC. Meadow Lakes was the first “life care” community in New Jersey and may have been the first in the United States, according to CEO Gary Puma. Beth Wham grew up playing on the grounds of Meadow Lakes, as Thompson was her uncle. Her personal photo collection is filled with images of childhood in the Golden Age, complete with parties and weddings at Carlton Villa. Now in her 80s, Wham said the decision
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Meadow Lakes bridge and walkway connects resident apartments with the building facilities, and overlooks the water views. Situated on 103 beautifully landscaped acres, Meadow Lakes is believed to be the first CCRC in America.
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A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
to move to Meadow Lakes was like coming home. A 14-year resident, she says, “We never looked at another place!” Among former residents was Princeton professor and scientist John Wheeler, who worked with Nils Bohr and Albert Einstein on the Manhattan Project, which led to the production of the first atomic bomb. In 2015, Meadow Lakes observed its 50th year with monthly parties and a gala dinner followed by a symphony in the grand auditorium, and celebrated what Gene Wachspress, president of the residents’ association, called “camaraderie shared by staff and residents aware of the unique atmosphere engendered by our grounds, architecture and community spirit.” MO NRO E VILLAG E
“The fashion shows were held by local retail shops. These were exciting as our own ladies were models, and our men dressed up and escorted the ladies down the steps from the auditorium stage.” — Thelma Terjesen, Resident
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Home. Family. Security. These are all words that describe Monroe Village, Springpoint’s CCRC in Monroe Township, in the heart of New Jersey. Monroe Village was the brainchild of a group of physicians who dreamed of building a place where seniors could live in comfort and security. Today, Monroe Village’s residents are living that dream and enjoying the beautiful continued on page 26
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The entrance to Monroe Village. The facility was originally conceived by a group of physicians as a safe and comfortable haven for seniors but has obviously gone well beyond that. Opposite page, top: Six of the seven CCRCs have pools, which residents enjoy as part of Springpoint’s whole-person wellness through LivWell. Opposite page, bottom: The Monroe Village dining room. In addition to using local Jersey-fresh ingredients to help create delicious meals at all of Springpoint’s CCRCs, Monroe Village offers a farmer’s cart from which residents can shop for fresh produce.
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A PLACE CALLED HOME Springpoint Senior Living
Investing in the Well-Being of Springpoint’s Residents
1916 – 2016
environmental and spiritual. “We see more and more independent residents moving in who are interested in being an active partner in their health and their
Springpoint doesn’t just provide its residents with a
well-being,” says Judge. “It’s not just about where you
place to live. It provides its residents a place where they
are physically. We want to provide programs that
can live well. “One of the things that is so wonderful
promote social engagement.”
about Springpoint is that everyone is so vested in
LivWell offers many programs that engage the
the well-being of the residents and what their life
residents in all the different components of wellness.
experience is like in the community,” says Stacey Judge,
The Academy is an example, providing intellectual
Springpoint’s community wellness program director.
and social engagement. Based at Meadow Lakes, the
“It just made sense that we would then create state-of-
Academy began with one man, an ex-college professor
the-art fitness facilities, our own wellness department
who had a vision of hosting classes taught by residents
and our own wellness program.”
for residents. His vision eventually led to Academy Day: a conference with lectures and presentations
“One of the things that is so wonderful about Springpoint is that everyone is so vested in the well-being of the residents and what their life experience is like in the community.” —Stacey Judge, Wellness Program Director
on a myriad of topics given by residents and staff. “It started off as the intellectual component of wellness in LivWell,” says Judge. “Then it got so big that the resident association said it should be its own entity, and so it is.” Exercise Across America is a program that engages the residents in physical activity. A mile is awarded to each participant for every minute of
Recognizing the importance of fitness to seniors, Springpoint began expanding its communities to
week, we would work our way across the country,”
incorporate fitness centers and pools. The first expan-
Judge explains. “So, it incorporates the whole idea
sion was at Meadow Lakes, a Springpoint community
that we are all on the same journey together. It’s just
in East Windsor, New Jersey, and Jack LaLanne, who
a great experience for the residents.” And it’s a great
was known as the “godfather of fitness,” made an
experience for the staff as well. Through parties,
appearance at the opening. Fitness centers and pools
dress-up days and special menus all revolving around
were also introduced at Stonebridge at Montgomery,
this theme, other departments, from housekeeping to
Monroe Village and Crestwood Manor.
dining, get to be involved in the program.
Expanding the fitness programming was next.
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physical activity. “In three months at 150 minutes a
Integrating programs such as Exercise Across
Springpoint piloted the LivWell whole-person well-
America throughout the CCRC is essential, explains
ness program in 2011. The program was designed
Judge: “The three key elements to a really successful
around this philosophy: “To provide the opportunity
whole wellness programming are motivation, inno-
to engage in experiences which support a high
vation and integration.” And the LivWell program has
quality of life, personal choice, lifelong develop-
been a huge success. It received the 2014 Excellence
ment and an optimal sense of well-being.” LivWell
in Innovation Award from LeadingAge New Jersey, a
encompasses all seven dimensions of wellness:
statewide not-for-profit association for senior care
physical, emotional, social, intellectual, vocational,
organizations.
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George Zaharchuk, a WWII Navy veteran who took part in the Allied invasion of Normandy, France, on D-Day, is an example of LivWell’s success. Zaharchuk
IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
eradicated. “Fitness is very, very important. If you don’t use it, you lose it.” Judge is proud of Zaharchuk’s success. “That’s such
had been living in severe, debilitating pain from spinal
an important part of what Springpoint is and what our
stenosis, a compression of the open spaces in the spine
mission is,” she says. “It’s to make a difference in the lives
that puts pressure on the spinal cord and nerves. When
of our residents.”
he first moved to Meadow Lakes in 2013, he requested a
And what is in the future for LivWell? Springpoint
scooter because walking was difficult. But after moving
would like to see LivWell implemented in its affordable
in, Zaharchuk began working out in the fitness center.
housing communities, and Judge is working on a
“I didn’t even think I could do exercise,” he said. “But little
sustainable though lighter version of the program.
by little, I started doing exercises, increasing repetitions,
Her hope is that residents become vested in their own
and lo and behold, I thought, wait a minute, my back is
well-being so much that they are willing to run that
starting to feel a little bit better.” He felt so much better,
program for other people in their building. “After a
in fact, that he was able to travel with his family to
while, that culture of wellness just continues to grow,”
Normandy in 2014 for the 70th anniversary of D-Day.
Judge says. “It’s really just a part of the culture in all
Zaharchuk credited the LivWell program for helping
of the communities. We are all vested in each other’s
him believe that something so painful would almost be
well-being.”
Community Wellness program director Stacey Judge is leading a pool exercise class as part of the LivWell program at Meadow Lakes. LivWell is now integrated into all the Springpoint CCRCs and has been recognized for its excellence in innovation.
A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
continued from page 22
setting of their homes while knowing that their futures are secure. The construction of Monroe Village began in 1986 and was completed in 1990. The facility was built in an architectural style that was compatible with the architecture of the area. Initially, Springpoint’s role in Monroe Village was in sales, marketing and operations management. In 1998, however, Springpoint bought the building from the developers and began to upgrade the property. Residents now enjoy lovely grounds, stylish apartments, a stunning dining room and a peaceful pergola overlooking a pond. Thelma Terjesen, a retired high school teacher and a 16-year resident of Monroe Village, fondly remembers fun activities in the early days of the CCRC when Olympic-style games and fashion shows were the order of the day. “Physical fitness was always self-motivated, and the Olympics were held both indoors and on the fields, even for people using a cane,” Terjesen recalls. “The fashion shows were held by local retail shops. These were exciting as our own ladies were models, and our men dressed up and escorted the ladies down the steps from the auditorium stage.” Today, Terjesen enjoys the beautifully manicured grounds of Monroe Village, her porch where she grows flowers, and the expanded fitness center. “The better thing is to have a little movement,” she says. “Physical activity is good for the body and the soul. We have excellent fitness equipment.” Indeed, Monroe Village has all the amenities any senior would want: golf, art classes, a fully stocked library, trips to 26
George Amerman reading the newspaper on the newly renovated patio at Stonebridge at Montgomery.
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IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
Residents have the opportunity to raise their own plants in the greenhouse at Stonebridge.
Stonebridge at Montgomery entrance. The rooftop solar panels provide plenty of renewable energy. Stonebridge, which opened in 2003 and sits on 200 acres, is just minutes from Princeton University.
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A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
Stonebridge at Montgomery has 200 acres of preserved open space.
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New York City and more. The community also offers restaurant-style dining where residents can choose from a full menu. But security is one of the main reasons why so many people have moved here. Depending on their needs, residents of Monroe Village, just like the residents of other Springpoint CCRCs, have access to a full continuum of care. It’s a wonderful concept for the residents: the stages of life all under one roof. To residents, the security comes in knowing that they never have to move again if they choose not to. It’s a place where you have the best of all worlds: carefree living and an invigorating lifestyle. STO NEBRID G E AT MO NTGO M E RY Surrounded by 200 acres of beautiful, preserved open land and just minutes from Princeton University, Stonebridge at Montgomery is the perfect location for seniors who wish to live in a peaceful retreat and have access to all the shopping, restaurants, and cultural activities that a university town has to offer. Opened in 2003, Stonebridge offers its residents well-appointed apartments, freestanding cottages, exceptional amenities and superb dining and all in picturesque surroundings. Reeves Hicks, a retired Princeton attorney and a resident of Stonebridge, recalls when there was not a Continuing Care Retirement Community in the Princeton area. “As an attorney, I knew what was going on around the town and around the state and other states nearby, where older people had a place to go where they could call home, and we didn’t have that in Princeton,” says Hicks. “And being a university town, I thought it would be nice to continued on page 34
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A PLACE CALLED HOME Springpoint Senior Living
Springpoint Commitment to Excellence: Employees Making a Difference Every Day
1916 – 2016
Springpoint family. “Knowing that we’re working together to help others creates a strong sense of pride and camaraderie that makes a difference on all fronts,” he says.
The goal at Springpoint is to be more than a place to
In 2011, Springpoint initiated a comprehensive
work; instead, it is a community of individuals who
approach to its human relations efforts by establishing
are passionate about what they do and engaged in
a Human Resource Advisory Board (HRAB) composed of
making a difference in the lives of the residents, their
employees from across the organization. The HRAB has
families and the communities they serve. There is no
been instrumental in guiding the implementation of new
greater evidence of having achieved that goal than the
policies and practices including standardized job descrip-
testimonials of countless employees who are a part of
tions, a new orientation program, improved training
the Springpoint family.
opportunities and enhanced recognition of employee
“It’s people helping people. We help each other. We show up to do the work, and it results in satisfied residents. It’s all important work, and who doesn’t like to go to work and make a difference? I think there’s not one role in Springpoint that doesn’t lend itself to that.” —Lystra Doobraj, Director of Affordable Housing
service and accomplishments. As a result, employees say they feel they are a part of a team. When Delphine Hill walked in to her first day at work as a housekeeper at Monroe Village on June 22, 1992, she never dreamed that she had just walked into her future. Twenty-four years later, she is the director of housekeeping, having come up through the ranks to her current responsibilities. She wouldn’t want to be anywhere else because Springpoint is a company that cares. “It’s just a great place to work. They’ve got my
At Plainfield Tower West, one of Springpoint’s oldest affordable housing communities, the hallways resonate
Employee training and development is a hallmark of
with the infectious laughter of Senior Executive Director
Springpoint at all levels of the organization. On average,
Sandy Pettiford. Pettiford has worked with Springpoint for
staff members spend nearly 40 hours per year in training
25 years. “I can tell you, I don’t know where 25 years went,”
and development programs. All employees participate
she says, and adds that it is Springpoint’s dedication to its
in a daylong Springpoint orientation program upon
residents and employees that sets them apart. “That’s the reason I’ve stayed with Springpoint,” she says. “Because they care!” Pettiford is not alone as Springpoint Senior Living boasts a significant number of employees who have been with them for 20, 30 and even 40 years for one simple reason: Springpoint Senior Living is a great place to work. In 2015, the company won the highly respected national LeadingAge Excellence in the Workplace Award. CEO Gary Puma noted Springpoint was selected for the award based on a comprehensive program of training, benefits and recognition of employee contributions to the
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back, and I’ve got theirs.”
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IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
hiring and are required to attend the training annually.
designed to promote leadership and professionalism
In addition, all community staff participate in mandatory
among promising nursing aides. LuAnn DellaPietro,
14-hour dementia training each year.
director of health services at The Atrium, is a 25-year
To ensure Springpoint will have quality employees
employee who was promoted through the ranks from
for decades to come, the Tomorrow’s Leaders
charge nurse to her current position. She has been a
Internship Program is preparing potential employees
firsthand recipient of the encouragement and guidance
of the future. The program offers college students the
provided by Springpoint in advancing her career. “My job
opportunity to work in the communities and gain
is special because I truly get to live our mission statement.”
experience with seniors. More than 75 students have
Carlos Crespo, director of dining services for Meadow
participated since the program’s inception in 2008, and
Lakes, says that his job with Springpoint allows him to
five have become staff members, including one who
be a part of a larger family. And when duty calls, he is
was eventually promoted to become executive director
prepared to go above and beyond for those he serves.
of an affordable housing community.
During Superstorm Sandy, Crespo coordinated food
Springpoint also has a strong commitment to
service to more than 400 residents and 100 employees.
supporting administrators in training (AIT) for licensure as
He also prepared approximately 200 meals for two other
nursing home administrators. Crestwood Manor Executive
Springpoint communities that had lost power. “We started
Director Anne Hay began her work with the company
at 4:30 in the morning until about 10:00 to 10:30 at night
25 years ago and is just one of the many examples of the
cooking, heating, cooking, heating, making hot coffee,
opportunities for advancement that Springpoint offers.
heating water,” recalls Crespo. “It was intense.”
Beginning with her work in the marketing department
Springpoint employees say those types of efforts are
in 1991 and ultimately her promotion to executive
what being a part of the Springpoint family is all about.
director in 2014, Hay’s is the story of many who work for
“It’s people helping people. We help each other. We show
Springpoint and continue to grow with the company.
up to do the work, and it results in satisfied residents,”
And, she says, she never wants to go anywhere else. “I will
Lystra Doobraj, director of affordable housing, says. “It’s
retire from here,” she says.
all important work, and who doesn’t like to go to work
Springpoint has also created the Nurse Aide Advancement program, the first of its kind in the industry,
and make a difference? I think there’s not one role in Springpoint that doesn’t lend itself to that.”
Senior management, executive directors, and Foundation key staff. It’s not unusual for employees to stay with Springpoint for decades, and that commitment shows in the workplace awards the company has received.
A PLACE CALLED HOME Springpoint Senior Living
32
1916 – 2016
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The Stonebridge at Montgomery library offers 8,000 volumes of books.
IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
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A PLACE CALLED HOME Springpoint Senior Living
continued from page 29
be able to stay right here. It’s my town, I didn’t want to go far away. It seemed natural to have a retirement home here because I could sense the need for it.” Hicks and several of his friends began looking into the possibility of opening a CCRC in Princeton. A few miles down the road, Montgomery Township had purchased the former site of the Ingersoll Rand Corporation. The Township was interested in having a CCRC on this site and issued a request for proposal. Out of 30 respondents, Springpoint was selected. “They selected our company because of our history and track record,” says Springpoint CEO Gary Puma. “We got the job, and we started to develop it.” Hicks and his friends heard about the development of Stonebridge in Montgomery and dropped their plans to develop a CCRC in Princeton. “We decided there was not a need to start another one, so we got on board with this one,” he explains. Hicks and his wife, Joan, were among the first residents to move into Stonebridge. Rev. David Mulford and his wife, Nancy, moved into Stonebridge in 2006. They say they were drawn to Stonebridge for two reasons. “One, it was a CCRC, and we wanted that kind of security,” says Rev. Mulford, a retired Presbyterian minister and an alumnus of Princeton Theological Seminary. “Second, it was location.” Living in one of the charming cottages on the property, Rev. Mulford says they participate fully in all the activities in the main building. “There’s a lot to do,” he says. “More than I can even begin to do at this time.” Rev. Mulford has also served as the residents’ association president, and Mrs. Mulford manages the on-site country store. 34
1916 – 2016
The Mulfords’ neighbor, Charlie Taggart, has lived at Stonebridge for seven years. Having served as the director of development for Princeton University, Taggart also likes Stonebridge’s proximity to Princeton. “Our decision to move here was a combination of the place and the amenities and being near Princeton,” he says. Taggart is active in the Stonebridge community as well. He runs the woodshop, is a past president of the residents’ association and is a member of the art committee. “We have a great woodshop and a fabulous art room,” says Taggart. Along with the gorgeous grounds, the comfortable cottages and apartments and the endless activities and amenities, Stonebridge offers its residents a worry-free lifestyle. Mrs. Mulford describes it best: “There’s a sense of security that just permeates here.” WINC H ESTER G ARDENS With a decidedly regal name, Winchester Gardens offers an English country atmosphere but within a stone’s throw of New York City. The Gothic slate and stone structure, originally the Marcus L. Ward Home for Aged and Respectable Bachelors and Widowers, was opened in 1927 and is a notable New Jersey landmark. Marcus L. Ward Jr., the last survivor of Marcus Ward Sr., a former governor of New Jersey, bequeathed upon his death that his entire fortune be used to erect a home for aged men. Resident historian Walt Daniels, age 91, says, “He wanted a real quality of life for them.” Renowned architect John Russell Pope designed the structure, which took two years and $1.75 million to construct on the 37-acre campus. The Great Hall is a tribute to elegant days gone by with 20-foot ceilings, a grand fireplace and hand-
The game ro
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IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
Lillian Williams (middle) is enjoying lunch with friends at Winchester Gardens.
The residents of the villas at Winchester Gardens can take advantage of special concierge benefits and exclusive amenities.
oom at Winchester Gardens.
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A PLACE CALLED HOME Springpoint Senior Living
crafted wood paneling. Each dormitory room was outfitted with a fireplace and sink, along with windows looking out onto the gardens. The original structure had three main buildings for administration, living quarters and service staff, all connected by an octagonal rotunda. The world-famous firm of Frederick Law Olmsted, designers of Central Park in New York City, crafted the landscape at Winchester Gardens, and their contribution is evidenced today by the lovely gardens and grounds surrounding the expanded campus. Many years later, women were admitted as residents, and the CCRC began to take shape. A major expansion in the 1990s added two independent-living apartment buildings, assisted living and villas, offering residents even more choices for their retirement accommodations. Winchester Gardens joined the Springpoint
Resident Patricia Thornton has lived at Winchester Gardens for 14 years and wouldn’t want to call anyplace else home. family in July 2013. Successful and strong, Winchester wanted to ensure ongoing success by merging with a larger organization that shared its mission, culture and commitment to excellence. The affiliation also brought benefits in terms of operational efficiency and better buying power, which allows residents to enjoy the highest quality in services and programming while costs remain as low as possible. Resident Patricia Thornton has lived at Winchester Gardens for 14 years and wouldn’t 36
1916 – 2016
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Winchester Gardens offers an English country atmosphere on 37 acres within a short distance from New York City. Designed by prominent architect John Russell Pope, Winchester Gardens is slated to open its expansion in 2018.
37
A PLACE CALLED HOME Springpoint Senior Living
want to call anyplace else home. Thornton has worked diligently to archive the history and is head of the Newcomers’ Club. She also designed the “Find Your Way Around” tour for the spacious facility. Winchester Gardens is currently undergoing an expansion slated for completion in 2018 which will reposition assisted living, long-term care and memory services, and bring on board a skilled nursing neighborhood. One thing is certain, however. Springpoint will protect and preserve this architectural gem for residents to enjoy for generations to come. T H E O AKS AT DENV ILLE Springpoint’s newest member of the CCRCs family, The Oaks at Denville, formerly Franciscan Oaks, has a long and distinctive history. The mission set forth by the Sisters of Sorrowful Mercy, who began the story of The Oaks in 1895, continues today. Established as St. Francis Health Resort on 200 acres of cultivated farmland with access to the Rockaway River, the facility offered the aging and infirmed the Kniepp water cure, a combination of hydrotherapy, diet, and exercise. The Sisters donated 15 adjacent acres for the development of St. Clare’s Hospital. By the 1970s, those seeking therapy had dwindled. In response, the Sisters revised their mission to include the continuum of care, which they referred to as “aging in place.” Franciscan Oaks was built in 1990 as the first CCRC in Morris County, New Jersey. Today, The Oaks at Denville has 291 independent living residences, 34 assisted living residences, and 84 skilled nursing beds on their 38
1916 – 2016
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The front of the Woodland Building at The Oaks at Denville includes a center patio and grass courtyard.
IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
39
A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
Residents socializing on Fairlawn Patio while enjoying the weather.
There are many social activities at The Oaks at Denville. The putting green is a favorite among its residents.
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IT ’S AL L AB O U T THE RESI DEN TS— CCRCS
beautiful campus. The Oaks has enjoyed a rich history of high resident satisfaction, employee loyalty and outstanding customer service; it is a similar culture to the other Springpoint communities. The Oaks is a perfect complement to Springpoint. Centrally located within walking distance of restaurants, museums, and parks, The Oaks is a first-class facility whose architecture blends seamlessly with the rolling hills of Morris County. Stone, brick, and glass offer residents a natural environment, all with the amenities of a five-star hotel. Residents have daily activity opportunities as well as a heated indoor pool, fine dining, and all of the other life-enriching experiences offered by Springpoint. For Simone O’Keefe, the decision to live at The Oaks came easily. “When we came for the interview, we just knew that it was a good place and we never looked back.” O’Keefe is president of the Resident’s Council, a representative organization charged with providing information for residents about issues of importance. Having served on a number of committees in her 13 years at The Oaks, she said it is wonderful to be of service to residents and staff, whom she considers family. It is just that family atmosphere that makes The Oaks home.
The fireplace in The Commons at The Oaks at Denville is lit from October 1 through May 31. Residents love to gather in this area for fireside chats while listening to the piano, which is also in The Commons.
The Oaks has enjoyed a rich history of high resident satisfaction, employee loyalty and outstanding customer service; a similar culture to the other Springpoint communities. 41
Asbury Tower was Springpoint’s first affordable housing community. It opened in 1973 in Asbury Park, New Jersey.
42
Chapter Three
A PLACE CALLED HOME Springpoint Senior Living 1916 – 2016
Everyone Deserves a Home— Affordable Housing “We are improving our residents’ lives because we are able to give them clean, safe housing. And that’s what everybody deserves. And for them to. . . thrive in it because they have everything they need, then that is the mission.” — Lystra Doobraj, director of affordable housing
E
very senior deserves a place to call home: a safe, secure environment that encourages independence and provides an opportunity to live their best lives, no matter their financial situation. Springpoint affordable housing recognizes that its residents have a lifetime of experiences they bring with them when they move into one of its communities. Springpoint is a leader in the affordable housing market, and its model is simple: treat everyone with the dignity they deserve in their senior years. From the beachfront 26-story Asbury Tower in Asbury Park to the more quaint Allaire Crossing in Wall Township to the urban high-rise Plainfield Tower West in Plainfield, Springpoint offers affordable living to independent seniors in 19 communities all across the state of New Jersey. Recognizing affordable housing development as a part of its mission, Presbyterian Homes opened Asbury Tower, its first affordable housing community, in 1973, utilizing financing from the New Jersey Housing and Mortgage Finance Agency (NJHMFA) with a loan guaranteed by the U.S. Department of Housing and Urban Development (HUD). Over the 43
A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
Gary Puma (middle) at the ribbon cutting for the grand opening in 2004 of Hidden Brook at Franklin, an affordable housing community in Somerset, New Jersey.
44
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EVE RYONE DE S E RVE S A HO ME —AFF ORDABLE HO USI NG
years, the mission grew with the addition of 18 more communities: two in the 1980s, followed by seven in the 1990s and eight since 2000. Creativity and perseverance were necessary to obtain resources and financing for the communities. Ten of Springpoint’s affordable housing communities were financed by HUD Section 202, and nine were financed by the NJHMFA low-income housing tax credits. Each community, open to seniors 62 and over who meet federal income limits, offers private apartments, secure card-access entryways and
transportation to shopping and medical facilities. “We are improving our residents’ lives because we are able to give them clean, safe housing. And that’s what everybody deserves,” says Lystra Doobraj, Springpoint’s director of affordable housing. “And for them to actually make it their home and be proud of their home and then enjoy it with their family and thrive in it because they have everything they need, then that is the mission.”
Peggy Cosgrove: 102 and Still Dancing
participating in all of the events at Crossroads and
continued on page 48
having lunch with her friends. Looking back over her Margaret “Peggy” Cosgrove has apparently discovered
life, she says, “I have never wished for anything. I am
the fountain of youth. At 102, she attributes her physical
happy to be here. Life is good, thank God!”
fitness and mental sharpness to one thing: dancing. “I’ve just been a busy person, dancing all my life, on my feet,” she says. “I just say, ‘Keep moving.’ It keeps you on your toes, protects your mind and everything else, I hope!” Cosgrove, one of the first residents to move into The Crossroads at Howell, Springpoint’s affordable housing community in Freehold, New Jersey, has taught line dancing and still cuts a rug at Crossroads events. “I always was a dancer, you know,” says Cosgrove. “I think it’s wonderful. It’s a great way to pass your life. You’re doing something, not sitting here looking at TV.” Her active lifestyle has indeed kept her young. Her impeccable style, beautiful red hair and clear blue eyes, unencumbered by glasses, as well as her physical fitness belie her age. “I eat sensibly, I think. I have a sweet tooth too. At my age, I can have it,” she says with a laugh. These days, Cosgrove still enjoys dancing at the senior center, spending time with her family, Margaret Cosgrove was one of the first residents of Crossroads at Howell and in 2016, at 102 years young, remains active. “Life is good, thank God,” she says.
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A PLACE CALLED HOME Springpoint Senior Living
Springpoint’s Foundation: Bringing the Mission to Life
1916 – 2016
chaplain means that residents have the opportunity to get to know and trust them with deeply emotional and spiritual matters.
The Springpoint Senior Living Foundation believes
A third component of the Foundation’s work is
there is more to life than simply having a roof over
the Tomorrow’s Leaders internship program, which
your head. Since its inception in 1916, the Foundation
bridges the gap between millennials and seniors. “It
has been making a tangible difference in the lives of
helps them to understand what serving seniors is all
the seniors they serve. “We work to make life better for
about,” says Oakes, by allowing interns to work with
older adults,” says Michael Oakes, senior vice president
the activities coordinators, executive directors and
of the Foundation. “Our approach is both visionary
more. But gaining knowledge is only one part of the
and compassionate.”
equation. The program also fosters intergenerational relationships with residents. Interns have gone on to
“We work to make life better for older adults. Our approach is both visionary and compassionate.” — Michael Oakes, Senior Vice President of the Foundation
serve as executive directors, health care staff and even the CEO of Springpoint Senior Living. CEO Gary Puma began his association with the senior care industry through a government-sponsored internship in the late 1970s that had him delivering meals to the residents of Asbury Towers. Those three core tasks are only the beginning,
Through a number of resident and community partnerships, the Foundation enriches the lives of the Springpoint community, whether their residence is one of the CCRCs or an affordable housing option. The Foundation is solely responsible for the fundraising required to make sure Springpoint stays true to the commitment set forth by its founders, and for a century, every qualified resident has had the peace of mind that once they call one of the CCRCs home, they never need to leave due to financial hardship. “This is my favorite part of what we do,” says Oakes. “It is at the core of what we are.” A second core element of the Foundation unique to Springpoint is the spiritual care program, which ensures each community has a full-time chaplain on staff. “You look at other systems,” says Oakes, “and they typically have a corporate chaplain they parachute in, but they aren’t there full time.” Springpoint recognizes the importance of the spiritual lives of the residents, a qualified counselor and sometimes just a listening ear during difficult transitional times. Having a full-time
46
Angie Manley (far left), Director of Annual Giving and Special Events, with Tomorrow’s Leaders interns from select affordable housing and CCRCs.
though, for a Foundation that is on the move to ensure that residents in all Springpoint communities lead full,
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enriched lives. Residents are the recipients of vibrant
EVE RYONE DE S E RVE S A HO ME —AFF ORDABLE HO USI NG
Oakes notes that the Foundation is always thinking
arts and cultural opportunities, supplemental medical
of new ways to enhance the lives of those they serve.
services and the avenues through which they can
“Ultimately, what we want to do is way beyond fresh
provide community service and volunteerism.
fruits and vegetables,” says Oakes, who envisions
The Foundation is also active in encouraging philanthropic giving and grant writing to provide much-needed services to the residents of
bringing in to the affordable housing communities greater access to medical and supportive services. Though he has been with the Foundation for
Springpoint’s 19 affordable housing communities. The
fewer than two years, his knowledge and plans for
Foundation supports the purchase, maintenance and
the future are vast, noting that his thoughts are
drivers of new buses to provide greater independence
always, “What can we do to enhance their lives?
for more than 1,800 residents of the affordable
What can we do to improve their condition?” Oakes’
housing communities.
background in fundraising made him a perfect fit
For many residents, access to fresh fruits and
for Springpoint. He is happy to be working with an
vegetables is limited. This is where the Foundation
organization that has a passion for what it does and
is able to step in and, through its Community Cares
the people they serve. With his own 99-year-old
program, provide items that others take for granted.
grandmother in mind, Oakes spends his days
Grants have also enabled the Foundation to purchase
thinking of new opportunities to serve the residents
computers and printers for each affordable housing
of Springpoint communities.
community, and through its Tomorrow’s Leaders
One thing is certain: With the Springpoint
program, interns were brought in to teach residents
Foundation’s resident-first mentality, the senior resi-
how to use the new equipment.
dents of the communities they serve will never have to wonder if they are important.
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A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
continued from page 45
Assisting the residents of the affordable housing communities is on the top of the priority list for Springpoint’s Foundation as well. The Foundation provides for the residents through programs like Community Cares, which supplies basic necessities such as food and hygiene products. “Can you imagine what it’s like to come in with nothing?” asks Sandy Pettiford, senior executive director of Plainfield Tower West. “Because the Foundation started Community Cares, we now have a connection with the food bank.”
“Can you imagine what it’s like to come in with nothing? Because the Foundation started Community Cares, we now have a connection with the food bank.” — Sandy Pettiford, Senior Executive Director of Plainfield Tower West The Foundation also was able to secure a $25,000 grant to bring in fresh fruits and vegetables. Not only were the residents given high-quality food from a local farmer, but they were also able to learn how to cook the food in classes given by a chef from one of Springpoint’s CCRCs. In addition, Springpoint’s wellness coordinator taught wellness classes, and as a result, one of the communities implemented a walking program. “Affordable housing is an integral component of the Springpoint mission,” says President Anthony Argondizza. “We are on the verge of becoming a leader in terms of providing innova48
Samuel Miller Senior Housing Community, senior affordable housing in Mount Holly, New Jersey.
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EVE RYONE DE S E RVE S A HO ME —AFF ORDABLE HO USI NG
Friendship Gardens in Howell, New Jersey.
The Woodlands at Ramsey, Ramsey, New Jersey.
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A PLACE CALLED HOME Springpoint Senior Living
Meadow Lakes employee, Lateera Perry (left) helps Kim 1916 – 2016 Schweer (right) and other corporate office employees sort donated groceries for Community Cares. This comprehensive program provides fresh produce, groceries and other essentials to residents of Springpoint’s affordable housing communities.
Doreen Fogel and Michael Oakes of Springpoint Senior Living Foundation load food to be delivered as part of the Community Cares program.
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Opposite page: Pamela Smith, SVP Strategy and Marketing; Esther Schmidt, Executive Assistant, Operations; Raymond Leenig, Vice President Information Technology; Gary Puma, CEO; Linda Raimo, RN, Clinical Implementation Analyst; Anthony Argondizza, President, bagging donated groceries for Community Cares.
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tive programs and services within our affordable housing communities. It will continue to be a priority focus for the organization and a major element of our long-range strategic planning.” This mission was driven home to Michael Oakes, the Foundation’s senior vice president, when he was doing a site visit at Plainfield Tower West and one of the residents walked up to him and shook his hand. Oakes recalls, “This resident said to me, ‘I just want to thank you so much. I didn’t always make the right choices in my younger days, but I have no idea where I would be without Ms. Sandy [Pettiford] in this building. What you guys provide to us is just the most amazing thing.’ This strikes a chord with me.” Oakes says, “Number one, I just took a new job, so I know I’m in the right spot, and two, what else can we do to enhance the residents’ lives?”
EVE RYONE DE S E RVE S A HO ME —AFF ORDABLE HO USI NG
Enhancing residents’ lives by providing for their needs makes a huge impact, says Doobraj. “If the generosity of people out there remains as wonderful as it’s been through giving and grants and gifts in kind, the future of affordable housing is going to be more than bright,” Doobraj explains. “Just knowing their daily needs are going to be met, it’s extra security for people. They can be comfortable and not always worry.” Springpoint not only seeks to meet the daily needs of its residents but they also make sure the residents have fulfilling daily activities and social interaction with others inside the community as well as outside of the community. Computers and Internet access are available in all of the communities. Bus transportation to grocery stores, restaurants and shopping areas is provided, along with
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A PLACE CALLED HOME Springpoint Senior Living
1916 – 2016
occasional field trips to parks and gardens. Special programs with guest speakers are also popular among the residents. Sister Mary Anthony Schmittauer, a resident of Asbury Tower, says she enjoys the activities in her community and the services provided there. She moved to Asbury Tower in 2009 when the convent she lived in closed. She is one of ten Dominican Sisters of Hope living in the Tower. “You don’t have to go out of the building to participate in something,” she says. “There are card games, bingo and other activities.” She also doesn’t have to leave the building to attend Mass, which is held twice a week by a priest from a local Catholic church. There’s also a store on the first floor where residents can pick up essentials as well as order dinner to be delivered to their apartments. But what is the best thing about Asbury Tower (besides the ocean view)? “It’s the people,” she says. “You make friends and you relate to people in the building.” And people are the center of Springpoint’s mission of making a difference. Gary Puma, Springpoint’s CEO, explains, “People who work here always care about making a difference in the lives of people. Over time, I have seen pride in the company grow. I have seen people really take ownership of every aspect of what they do. The mission that was envisioned 100 years ago remains today and stronger.”
“People who work here always care about making a difference in the lives of people . . . I have seen people really take ownership of every aspect of what they do.” — Gary Puma, CEO 52
Kim McBride, Executive Director at Hidden Brook at Franklin, helping resident Julia Orosz celebrate her 100th birthday.
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EVE RYONE DE S E RVE S A HO ME —AFF ORDABLE HO USI NG
Sandra Pettiford, Senior Executive Director of Plainfield Tower West.
The Oaks Crafters from The Oaks at Toms River working on a quilt to be raffled off for the holiday bazaar. 53
Springpoint Senior Living Organizational Awards
1996 Springpoint receives the IABC First State Communications Award for Outstanding Achievement for the “Affordable Senior Housing Notes” publication 2000 Plainfield Tower West receives the U.S. Department of Housing and Urban Development’s Secretary’s Commendation in recognition as one of HUD’s Top 1,000 High Performing Multifamily Properties 2007 Crestwood Manor receives LeadingAge New Jersey’s Community Service Award for social accountability efforts
Meadow Lakes receives AIA and AAHSA’s architectural award Design for Aging
2009 Plainfield Tower West is named in the Office of Housing, Multifamily Programs 50-year anniversary publication as Great Places to Call Home 2010 Asbury Tower receives The State of New Jersey’s Excellence in Housing Award 2013 The Atrium at Navesink Harbor receives National Research Group/MyInnerView’s Top 10 Percent for Employee Satisfaction Award
Springpoint Marketing Department receives Graphic Design USA American Inhouse Design Award
Springpoint at Home receives JCAHO Accreditation (Joint Commission on the Accreditation of Healthcare Organizations)
Wheaton Pointe receives Holleran’s Highest Honor Award for demonstration of overall resident satisfaction
2014 Springpoint’s LivWell Program receives LeadingAge New Jersey’s Excellence in Innovation Award
Crestwood Manor receives Holleran’s Highest Honors Award for demonstration of overall resident satisfaction
2015 Springpoint receives LeadingAge’s 2015 National Excellence in the Workplace Award
Springpoint Marketing Department receives Graphic Design USA American Inhouse Design Award
Crestwood Manor receives National Research Group/MyInnerView’s Excellence in Action Award for overall customer and workforce satisfaction levels
Meadow Lakes’ Robert A. Winters Arboretum becomes an accredited arboretum from the Morton Arboretum in Chicago. The arboretum earned a level 2 accreditation, being the only CCRC in the world to obtain this level of accreditation.
2016 Springpoint receives Commerce Magazine and Commerce and Industry Association of New Jersey’s Best Practices Award
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Springpoint Marketing Department receives Graphic Design USA American Inhouse Design Award
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All Springpoint CCRCs have received the CARF International accreditation, earned by only 15% of CCRCs nationwide. CARF International is the accrediting body of the senior living industry.