Hotel SA Sep 2024

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this vision to life, we received funding from the Independent Gaming Corporation, AHA SA’s Pubs with Heart program, to appoint a dedicated Autism Liaison Officer. Officer worked closely with AHA establishments, empowering them to better support patrons and

achieved through building the capacity of venues by helping staff gain a deeper understanding of autism, boosting venues confidence in implementing environmental accommodations and adjustments that will benefit the Autistic community.

Summer in South Australia is about to get a whole lot louder!

Pubs With Heart

Variety Bash, Backpacks for Kids, and FIVEaa Undie Drive results.

Passing The Torch

Deb and Santo Scaglione retire from the Clare Hotel.

Coopers Expansion

$70 million "home of Coopers" development

Workplace Relations

Casual Employment Changes & Right to Disconnect

From the President

From the CEO

Summer in South Australia is about to get a whole lot louder!

Passing on the torch – Deb and Santo Scaglione retire from the Clare Hotel

$70 million "home of Coopers" development

Regional Meetings 22 Sustainability Workshops for Hotels

23 Hotels dust off their boots to support Calperum

25 New CEO for Nation’s Top Accommodation Body

26 Ravo's Bush Telegraph: Tribute to the Colonel

28 Pubs With Heart: SA Variety Bash, Backpacks for Kids & Undies Drive Results 33 Galipo takes Best Food Distributor Win! 34 Out & About: Membership Visits 36 Autism SA Guide For Hotels A Great Resource

38 Casual Employment Changes & Right to Disconnect 41 Buy SA Week results

42 New Training Portal for Responsible Gaming Training (RSG) 2 and 3

43 Licensees’ Liquor Guide August 2024

44 Belgian Beer Café takes home SA’s Best Pub Burger for 2024!

46 Women in Hotels August Winery and Award-Winning Hotel Tour

48 September Accommodation SA Concierge Meeting – Enriching our tourism experiences

49 Corporate Partners Directory

51 Corporate Partners 2024/25

52 Licensee Transfers, New Members, AHA|SA Office Holders & Publisher

GAMING CRITICS IGNORING THE FACTS

From the President

DAVID BASHEER

The constant noise surrounding the need for greater harm minimisation around the country can be so deafening at times that it threatens to drown out the facts…

What frustrates hoteliers is that so much of the excellent harm minimisation measures already in place appear to be totally ignored by those who have no finishing line to their calls for even more draconian measures.

South Australia has proudly led the way in harm minimisation measures for many decades, with the rest of the country focused on what they can learn from our jurisdiction.

The vast majority of our harm minimisation measures are also industry funded. That rarely gets acknowledged.

Also never mentioned is the fact that for the past 20 years, revenue growth from gaming in our State has been at below-inflation levels.

In fact, the growth in gaming revenue is less than half of the growth in retail sales for the same period.

Calls by the anti-gambling industry for even more stringent regulations solely aimed at pubs and clubs

displays an ignorance to what is happening in the on-line world.

With the attention always on our bricks and mortar venues, in an era when anyone can have a casino in their pocket, online gambling is allowed to flourish unchecked.

GOVERNMENT STATISTICS

According to a 2022 report by Gambling Research Australia (a partnership between the Commonwealth and State Governments) gambling participation in Australia declined from 64.3% in 2011 to 56.9% in 2019. In that same period, online gambling has doubled from 8.1% to 17.5%

That same study found problem gambling rates online were more than double that of the traditional gaming cohort.

In 2011, 12.6 % of problem gamblers participated in online activities. Staggeringly, that number had skyrocketed to 30.7% by the 2019 study.

You can see the trajectory…

The growth in online gambling has been driven by faster internet speeds, the convenience of betting

on smartphone apps, extensive advertising and creative betting options - all of which are strictly prohibited in our bricks and mortar venues.

THE FACTS

So, in what areas does South Australia lead the nation that requires other States to play catch up?

1. The AHA|SA has its self-funded early intervention agency Gaming Care, brilliantly led by Anna Moeller and Tom Owens, that has taken staff training and harm minimisation measures to a nation leading model.

2. We are the only State with Facial Recognition, which is now proven to be the most effective method of protecting banned patrons from entering gaming venues and playing machines.

3. Automated risk monitoring which alerts staff to gamblers potentially betting beyond their means, and a range of maximum bet and cash access restrictions.

4. South Australia’s modest load up limits on gaming machines are a world away from Casinos

“Online gambling rates are more than double that of traditional gaming.”

Source:

Gambling Research Australia (a partnership between the Commonwealth and State Governments).

or some interstate jurisdictions that have load up limits up to 50 times greater than experienced here.

5. The above limits are an important harm minimisation tool, but it also means the risk of money laundering is virtually impossible in our venues.

6. We are one of only two states with third party barrings.

7. No state has a longer mandatory shut down time for trade.

8. Additionally, our maximum bet has been halved since 1994 despite inflation.

9. We have had a reduction of machines since 2005. The government forced reduction was only borne by hotels and did not apply to the clubs sector or Adelaide Casino.

10. And we do not enjoy the benefits of the Eastern States of marketing opportunities like Link Jackpots.

Despite all of this, our members remain the target for misguided criticism.

In closing, let me give you another fact. South Australian hoteliers pay the highest rate of gaming tax in the country. By comparison, the tax levied on an online casino based out of Uzbekistan is zero.

These issues need to be remembered each time an impressively funded agency or researcher finds a new reason to target our members and our industry.

MIGRATION

This column has devoted considerable space to explain how the political push to restrict

migration numbers is negatively affecting our members.

The policies of both Federal Labor and Liberal differ, but both discriminate heavily against our industry. Our national office has made this issue a key priority and both parties are well aware of our concerns.

Very broadly, our issue with the Liberal policy is the heavy reduction in net migration numbers. With Labor, it is their judgement to remove from the priority one migration list a series of skilled jobs already beset by shortages, such as chefs, cooks and managers.

Recently, a real life example of this emerged in the Barossa with another two hardworking and ambitious employees having to leave Australia while their applications for Permanent Residency languish in a queue.

A member hotel had employed a British person on a working visa in Australia since November 2019. She arrived in the Barossa with her partner (also English on a working holiday Visa 417).

Her partner is a qualified chef and had taken a full-time sous chef position at a high profile Barossa establishment that is renowned for employing qualified chefs of outstanding abilities.

Now, at the height of a labour shortage where chefs are in short supply – and the situation is extreme in our regions - the pair have now been forced to leave Australia and return home, waiting for their applications to be processed.

THIS IS POLITICAL MADNESS!

We have two talented and hardworking people from a kindred Commonwealth country, wanting to stay in Australia. They are exactly the calibre of people we need. It is utterly ridiculous and unfair on the employee and the employer. What examples like this demonstrate to potential overseas job applicants is that Australia is a difficult country to do business with. In a global market where competition for talent is very real, case studies like our Barossa pair offer little incentive for potential chefs and managers to choose Australia as a destination.

As SA Premier Peter Malinauskas recently observed, Australia does not have a migration crisis. We need migrants. What we have is a housing crisis. At the macro level, migration has become a political issue because of the housing crisis and decades of poor planning. At the coalface, two good employees have been lost to the Barossa tourism region and a time when they are desperately needed.

BETTER NEWS

On a more positive note, last month AHA|SA officials met with the British Consul General

to unlock opportunities that our Free Trade Agreement with the UK may present. It is hoped the agreement will make South Australia a preferred destination for young British people seeking a hospitality experience in Australia. It opens up both work and tourism opportunities for our State and we are working with all parties to maximise this benefit.

Also in the last month, Premier Peter Malinauskas has torpedoed a Federal Government push to restrict the number of overseas students entering Australia. He has endured South Australia has received a much needed carve out

The issues causing these restrictions are very much Eastern States-based and overseas students are critical to the South Australian economy. They provide important workforce numbers for our members, add to local demand and importantly, family and friends visiting those students are an important component of our tourism sector.

We thank the Premier for his important intervention.

IGC APPOINTMENT

Ben Doyle has recently been appointed to the Supreme Court, which is a great honour.

Whist delighted for Ben, sadly his appointment means he has resigned as Chair of the Independent Gaming Corporation.

Ben has served the IGC with distinction, providing great stability and wise counsel in his role as a Director and then Chair. We thank him for his invaluable contribution.

IGC has appointed Ian Horne to fill Ben’s board vacancy. No one in South Australia has a stronger CV to sit on IGC’s board and we welcome the unique skill set and insight Ian will bring.

The board will elect a new Chair at its next meeting.

David Basheer, AHA|SA President

Digital Content Manager A Timely Appointment

SPRING BRINGS OPTIMISM –AND GROWTH

From the CEO

From the CEO

As an industry association, we are pleased that the government is acutely aware of the seasonal nature of the hotel sector and the severe dip in occupancy rates in Winter.

This has led to a range of initiatives, including a multimillion dollar investment for events and tourism specifically for the colder months of the year.

As the football season draws to a close, we see that ‘spring has sprung’ and we’re now entering the gateway to a period of rising occupancy rates.

There is a lot to look forward to and be optimistic about, including the VAILO Adelaide 500, Test cricket, the Tour Down Under, the Adelaide Festival, Adelaide Fringe and LIV Golf (see story on page 10).

After suffering through winter and reduced demand, we have recently been reminded how good events are for us.

The case in point is the Port v Geelong AFL qualifying final at

Adelaide Oval. While the result was possibly a disaster (depending on who you barrack for), it attracted a huge number of people from interstate.

Hotel occupancy rates were above 90% for both the CBD and the greater metropolitan area on the Friday night, which gave people the opportunity to enjoy a long weekend and visit our regions.

Since Covid, we have added 20% more room nights to the market and yet the occupancy rate is holding. That’s a clear sign that we have a growing tourist economy. Now we need that demand growth to continue.

When it comes to inflows of new money into the economy from interstate visitors, it all starts with the bed night.

We continue to impress upon the State’s leaders that once someone has booked a room in South Australia, they need to buy breakfast, lunch and dinner, which helps fill our cafes, bars and restaurants. We also know

that tourists like to shop, which is great for retail. They also travel into our regions, buying our wines and spending at every stop. After a quick taste of what SA has to offer, many of them return for a longer holiday.

DESTINATION STATE

The Government is on a mission to make South Australia a “destination state” - and they are well on the way. Looking forward, we will continue to work with government and its tourism and events bodies to attract more business events and conferences to supplement sporting events during winter. Conferences are not weather dependent.

Of course, this focus needs to be a year-round effort.

Why? Because research clearly shows that the business traveller spends three times more than the leisure visitor.

In closing, there is a growing sense of belief in South Australia as an event and destination state. SATC’s promotional campaign “Travel. Our Way” will only boost this.

ANNA MOELLER

ANNA MOELLER

So, too, will the recent announcement that China Southern Airlines - one of the three largest airlines in China - is resuming direct flights to Adelaide.

Reconnecting South Australia with its second largest international tourism market is very significant for both tourism and trade.

Finally, I want to thank all of the people – from hotel staff right through to the peak decision-makers in government - who work every day to grow our sector. Your hard work is greatly appreciated.

Anna Moeller, AHA|SA CEO

It was fantastic to be a part of the South Australian Cricket Association's In Business ‘Feast in the East’ luncheon and panel discussion with SA Treasurer, Hon. Stephen Mullighan MP, and East End Cellars Owner, Michael Andrewartha.

Summer in South Australia is about to get a whole lot louder!

LIV Golf Adelaide is returning from 14 to 16 February 2025, and the hotel industry in South Australia is ready for the return of this amazing event, now its third year running!

“On behalf of industry and the state, we’re excited about LIV Golf’s new timeslot, which will follow the highly anticipated 25th anniversary of our Santos Tour Down Under, and will lead us into the Adelaide Fringe, Adelaide Festival, and WOMADelaide," said AHA|SA CEO, Anna Moeller.“This event is a global advertisement for the state that money can’t buy. It’s an event that last year injected an additional $5 million for SA accommodation alone, breaking tourism records.

“Events like LIV Golf go a long way to supporting an industry that employs 27,000 people and contributes more than $4 billion to the economy every year. LIV Golf will continue to provide opportunities and further cement SA as a destination state and yet

another reason to ‘travel our way’,” Anna said.

Analysis from Vision Insights showed that the 2024 event contributed $71.1 million in direct expenditure to South Australia’s economy – up 10 per cent on the inaugural event in 2023, and 41 per cent of ticket purchases were from out-of-state, and most staying an average of 3.86 nights.

South Australian Premier, Peter Malinauskas, said: “We promised a bigger and better LIV Golf Adelaide in 2024, and we delivered, for the fans, for the players, and for our state’s economy.”

“Generating over 79,000 visitor nights in South Australia is a massive win for our tourism industry and was a strong contributor to April recording the strongest ever monthly revenue for accommodation across greater metropolitan Adelaide.”

“The resounding success of LIV Golf Adelaide continues to cement our state’s reputation as the best place in the nation to host blockbuster events – and I cannot wait for LIV to go even bigger and better again in February 2025,” the Premier said.

“As an Aussie, I’m proud of how South Australia has embraced LIV Golf to make it one of the top sporting events in the country," said LIV Golf Commissioner and Chief Executive Officer, Greg Norman.

“Over the past two years, Adelaide has showcased what our League can deliver: a destination event with passionate crowds where world-class team competition, entertainment and culture take centre stage.

“It’s been the highlight tournament on our calendar for players and fans, alike, and we can’t wait to return to The Grange in February,” Greg said.

Those who have subscribed to LIV X, the LIV Golf loyalty and rewards program, will receive early access to tickets from October 1 for hospitality tickets and October 22 for ground passes.

For more information on LIV Golf 2025 events and tickets, visit LIVGolf.com 

Caption.

16 October 2024

We know as an industry how difficult it has been for members to navigate their way through the legislative changes in employment over the last couple of years. This makes it hard for you to recruit and retain staff.

The AHA|SA and Accommodation Australia (SA) are delighted to be holding our first ever HR & Employment Conference –Navigate & Engage, which aims to help your business prepare for the future.

Date: Wed, 16 October 2024

Location: Hotel Grand Chancellor, Adelaide

Time: 9:00am-4:30pm

Cost: $120 (inclusive of GST) and includes refreshments, lunch, and networking drinks

This whole day conference brings together many expert speakers and panellists covering recruitment and retention strategies, latest HR trends, motivating & engaging emerging leaders, the changing IR landscape, positive duty obligations, employee wellbeing and more!

Click here  or the image above for the full program, and for details about our speakers click here 

For more information, please contact Anna Caretti: acaretti@ahasa.asn.au 

Passing on the torch – Deb and Santo Scaglione retire from the Clare Hotel

The Scagliones have been well-known in the South Australian hotel industry for nearly 40 years.

The husband-and-wife team have worked together since 1988, but the time has come to retire and pass the torch of their beloved Clare Hotel to a new owner, Ben Kerslake, who will continue to be supported by their daughter, Aimee Wilson, and the AHA|SA.

We caught up with the Scagliones, who shared their passion for building a legacy on family values and taking this community asset in Clare to new heights in the future!

“We’ve been here for just over 21 years here in Clare, and it’s been a team effort," Santo said.

“Prior to owning the Clare Hotel, we were at the Esplanade Brighton for 13 years, and prior to that, we were from the Southeast of the state.

“We meet people every day. Everybody’s different, and that’s the biggest thing we’ll miss. It’s been a good pub for us and I’m sure it will continue providing a service to the Clare community."

“We’ve been there for each other and transitioning into retirement, we’ll be focusing on our accommodation villas to support us,” said Deb.

“I’m looking forward to spending a lot more time with the family as well. We’ve got a great bunch of grandkids we love to spend time with.”

From left: Santo and Deb Scaglione with new manager, Aimee.

“We’ve been there for each other and transitioning into retirement, we’ll be focusing on our accommodation villas to support us.”

Under the new ownership of Ben and management of Aimee, the hotel will continue to support the community.

“We’ve been passionate about supporting local wineries, clubs, and community events,” Deb said.

Aimee added, “We’re in talks at the moment with Clare High School to work with students who are interested in a hospitality apprenticeship. It’s about looking at a longterm vision for the region and career pathways as well.”

Speaking about the AHA|SA, Santo said "the association's been great for us. I’ve had the pleasure of serving on the Council for about 12 years. It’s good to have that backing, the services and advice they provide – they’re only a phone call away.”

Santo recognises the industry isn’t without its challenges. “Workplace regulations and licensing are changing all the time. The litigation our industry has to

go through these days does make it hard. As publicans, we’re responsible for the safety of patrons and our staff. That’s where that support has factored into our membership over many years,” said Santo.

“I’d like to give a big thank you to the staff and Clare community for their support, and good luck to Ben. We wish him all the best!”

Aimee said, “Mum and dad have been my hero’s. They’ve always taught me that it doesn’t matter what other people are doing, just focus on what you’re doing and do it well. If something needs to be done, get it done.”

“I’ve also taken dad’s advice with me wherever I’ve been – be happy in life and surround yourself with people you love and want to spend time with.

“We’d really like to thank mum and dad. I’ve been in the hospitality industry for 18 years, since I was allowed to serve behind the bar, and I’ve waited only until the last four years to come and work with mum and dad. One of my big regrets is not coming sooner because I have loved every minute, don’t tell them that! We’ve become closer as a family as well.”

“I wish them all the best in their semi-retirement. Every happiness, they’ve deserved absolutely everything that they’ve got,” Aimee said.

New owner, Ben Kerslake, will stay on as an AHA|SA member. “I would personally like to thank and congratulate Deb and Scaggs on such a successful career in the hotel industry and I am honoured to be continuing what they have created with the Clare Hotel," he said.

“Our plans for the future of the hotel are really to continue on the path that they set by being a hub for the locals, with affordable meals but also maintaining quality and great friendly country service.

“We do have some positive plans in the future to create some new spaces but overall, we want to be the place where anyone can come in, relax and enjoy country hospitality and have a chat with staff and locals alike. We are excited to build our own legacy off the back of the success of Deb and Scaggs and look forward to the future of the Clare Hotel for years to come,” Ben said.

New owner Ben with manager, Aimee.

What The Coopers Expansion Means For The Hotel Industry

A local family business that’s taken risks, survived adversity and yet continues to invest millions of dollars in South Australia… it could be the story of any number of AHA|SA members but in this case it’s Coopers Brewery.

The $70 million “home of Coopers” development at Regency Park includes a new visitor centre, restaurants and tasting areas. For the hotel industry, however, it is the new microbrewery and distillery that piques the most interest.

After 162 years as a brewer, why venture into the complex world of whisky production? On face value, it appears to be a radical departure from ales, lagers and stout.

Not in the eyes of Managing Director Dr Tim Cooper, who sees it as a natural extension of Coopers’ maltinspired heritage.

“Many years ago we sold our former maltings at Dry Creek to pay down debt but we always said we would build another maltings once we had enough land to do it,” he said.

When Coopers acquired the adjoining youth corrections facility in 2015, it suddenly had the land to fulfil that vision.

“We started construction in 2016 and it was completed in early 2018 at a cost of $68 million,” said Tim.

“It’s been a great asset to us. We can produce 60,000 tons of malt a year, of which about 40,000 tons is sold to local and overseas brewers and distillers.”

From time to time, the Coopers team had flirted with the question of whether or not they should produce single malt whisky.

But once Coopers had regained its own maltings operation, the idea took on a life of its own, commencing with Tim and fellow brewer Nick Sterenberg visiting Scottish distilleries in 2019 with

their brewhouse supplier Briggs. They were encouraged by then Marketing Director Cam Pearce who championed the idea of small batch brewing.

“Cam is always of the opinion that as brewers we should be experimenting a bit more and hopefully coming up with ideas that might turn into new products,” said Tim.

The ensuing proposition was that a microbrewery, alongside a distillery, could be fully integrated into a prospective new visitor centre to create small batch brews for enjoyment by guests, as well as supply wash for making single malt whisky.

IS THIS THE FUTURE FOR BREWERS?

Coopers is Australia’s largest independent, familyowned brewery – but the journey has been, at times, death defying.

“Thomas Cooper himself nearly went bankrupt, and then we nearly lost it again in the 1970s and again in the 1990s,” said Tim. “And then, of course, we were nearly taken over in 2005.”

The microbrewery will not impact on the operation of the existing brewery, which produces more than 90 million litres of beer each year.

Experimental craft beers produced by the microbrewery will be limited to 40 to 50 kegs. These short-run batches will only be sold at the visitor centre, not to the trade, unless they are a runaway success and become part of the main brewery operation.

Dr Tim Cooper at the new facility.

“I wouldn’t say that the new visitor centre with its craft brew offerings will be transformative financially, but it gives us another string to the bow and highlights Coopers’ heritage and passion for brewing” said Tim.

“We certainly hope that whisky might add an additional income stream that helps to future-proof us like the maltings does.

Does that mean there is an appetite for other variations, such as alcopops and RTDs, at Coopers?

“We've talked about whether we could create a beer with a ginger beer flavour to it. That's probably the most exotic that we would consider.

“We certainly don't have a view to get into RTDs, vodka or gin.

“Our single malt whisky will come from malted barley. So it's a consistent strategy, reflecting the story that all our products come from the malted barley we've produced ourselves.”

Given the extended timeline for spirit maturation, it will be several years before the first whisky is available for sale However, it’s likely the flavour profile will be akin to the Highlands and Speyside style of single malt whiskys.

While craft brews will be kept in-house, will Coopers whisky be available to the hotel trade?

“Yes, most definitely,” said Tim.

“It's something that we look forward to and hope that we can create a product that's attractive in terms of flavour profile and pricing.

The new “home of Coopers” opened to the public in late August, 2024.

Situated adjacent to the existing brewery, it features:

• A restaurant

• Three bars

• Expansive outdoor plaza dining and family areas

• Dedicated tasting room

• Microbrewery

• Whisky distillery

• Interactive history display and guided tours

• Underground stillage for 5000 whisky barrels

• Merchandise store.

Studio Nine Architects’ unique curved design is inspired by the iconic Coopers roundel label and encompasses a sloping amphitheatre showcasing the Brewery grounds and malting plant. The interiors, designed by Studio Gram, pay homage to the stainless steel and copper features in the microbrewery and distillery, with timber and concrete elements crafted by local trades.

With capacity for 400 people, the modern restaurant and bar facilities feature a beer-inspired menu and a range of Coopers beers on tap, as well as special release craft beers from the microbrewery.

Industry hall of famer Peter Morelli has been appointed venue manager.

Coopers Head Chef, Fabio Castello.

Two weeks after opening, the Friday lunch sitting was packed but Tim is quick to say that “it has not been our intention to set ourselves up in competition with our customers, namely the publicans.

“The idea was to create a cellar door type of experience where people could do tours of the brewery and then have lunch afterwards if they choose.

“This is really an opportunity for us to showcase Coopers.

“We want to be able to welcome not only local people but also people from interstate, get them inculcated in the tradition of Coopers. We want them to understand what's different about Coopers with the naturally conditioned beers, explain the art and science of brewing generally, and expose them to our history.”

Like many AHA|SA member hotels, the latest Coopers venture is a significant investment by a local family company.

More than 500 on-site jobs were created during the construction phase.

Tim calls it “our vote of confidence in the future of Coopers and Australia’s manufacturing industry”, with Built chosen to deliver the two-storey building.

THE COOPERS FOUNDATION

The popular Coopers Brewery tours are back!

Now included in the tour is the new facility and interactive history displays, with special VIP options available for those wanting to treat themselves to the ultimate experience.

As in the past, proceeds from the tours will go towards the charity work of the Coopers Foundation.

A FAMILY AFFAIR

Tim’s eldest daughter, Louise, played a key role in the tender process for the new visitor centre, leading to her role as Project Manager during the construction phase. Louise has degrees in law and psychology and previously worked as a lawyer for more than seven years.

Currently involved in the final commissioning of the microbrewery and distillery is Tim’s son, Iain. He studied economics and media at the University of New South Wales, before his brewing DNA kicked in and he moved to Edinburgh in the United Kingdom to study brewing science. This then led to a multi-year career with Carlsberg in Denmark, before returning to the family business.

In the boardroom, Andrew Cooper has replaced his father, Glenn, as a board director. This makes him the first of the sixth generation to become a director in the business.

When he started at Coopers, Andrew was the second of the family’s sixth generation to be involved in the business, following in the footsteps of his sister Rachel who worked in marketing for a few years. Meanwhile, Melanie Cooper was appointed to replace Glenn as Chair of Coopers.

“Since we started the tours, the money has always gone to charity through the Foundation,” said Tim.

“We've given $7.9 million to some 350 different charitable projects and that tradition will continue with the new visitor centre.”

From left: Iain Cooper, Louise Cooper, Dr Tim Cooper, Melanie Cooper and Andrew Cooper.

REGIONAL MEETINGS

Thanks to General Manager Andrew Tyson and his wonderful team at the Waikerie Hotel  for hosting an incredibly well attended Murray Mallee Regional Meeting.

FOLIO

Thanks to publican and owner, Tim Thomson, and manager, Damien Garro, at The Commercial Hotel Motel  Jamestown, for hosting the Lower / Mid and Upper North East Regional Meeting.

It was great to catch up with Far North members from the Eyre Peninsula, Whyalla, Port Augusta and the Far North. Thanks to the Western Hotel  team for a great feed and their hospitality!

Special thanks to the Hon. Geoff Brock MP, Independent Member for Stuart, for attending to hear about issues our industry is advocating on. The big issue for members in the region continues to be liquor restrictions and the economic impact they have. The AHA|SA will continue our advocacy with SA Police, Consumer Business Services, and the State Government on liquor trading restrictions while helping members with strategies and training to ensure everyone can enjoy safe venues and communities.

REGIONAL MEETINGS

A magnificent Adelaide Hills / South Coast luncheon and Regional Meeting was held at the Inglewood Inn . A special thanks to publicans Trent, Milly, Peter Howell and their team, for providing a beautiful lunch! As always, thanks to our corporate partners for attending, guest speakers, Jodeen Carney, Equal Opportunity SA Commissioner, and Ashton Hurn MP, Member for Schubert.

Thanks to Bronwyn Hills, Paul Carroll, and their team from the The Commercial Hotel Mount Gambier  for hosting the South East luncheon and regional meeting for members and corporate partners!

It’s beautiful countryside in the Coonawarra at the moment, so please pay our hoteliers down here a visit and check out the produce and accommodation on offer in the region.

“I’m so proud of my team - I can’t do this without them, and seeing the rewards from our recent renovations at the hotel," Bronwyn said.

FREE Sustainability Workshop For Hotels

Are you looking for strategies to increase your venue's sustainability efforts, improve waste management practices, and ways to measure your results?

When: Thursday 3 October, 9am to 12pm

Where: AHA|SA, Level 4, 60 Hindmarsh Square Register here 

Delivered by local sustainability consultants 2XE, this workshop forms the program's first step that also gets you a free 1-hour coaching session, advice on potential grant opportunities, and selected participants may qualify for an in-depth site assessment.

Learn more about our Sustainability Guide here 

Following the launch of our Sustainability Guide for the South Australian Hospitality Industry, we're pleased to invite members to attend a free hospitality-specific workshop as part of the Office for Small and Family Business' Small Business Sustainability Program.

Hotels dust off their boots to support Calperum

The AHA|SA was proud to attend the Calperum Station Bush Ball, a worthy cause to help the station's awareness and fundraising for ongoing sustainability, environmental and educational activities.

Over 100 people dusted off their boots and enjoyed a great show, put on by the Arkaba, featuring the The Swingin’ Willies. It was fantastic to see just over $13,000 raised from the evening.

Calperum Station, owned by the Australian Landscape Trust, is located just north of Renmark, covering 240,000 hectares of protected mallee landscape.

Both Calperum and its neighbouring Taylorville Station, have been declared as critical habitat for species conservation under Commonwealth legislation and are well-recognised as an internationally significant wetland system. Together, they make up approximately one third of the Riverland Ramsar site, providing habitats to several rare and threatened species of wildlife such as the Black-eared Miner, Mallee fowl, and the Southern Bell Frog. It also houses many significant Aboriginal cultural sites.

2024 GALA DINNER

*Tickets

TUES 22 OCTOBER

Adelaide Entertainment Centre

TIME

Pre-dinner drinks 6.30pm

Dinner 7.15pm sharp

DRESS

Cocktail/Jacket & Tie

HOST Will Goodings – FIVEAA

ENTERTAINMENT

Hot Dub Time Machine

TICKETS

$235pp Inc GST*

New CEO For Nation’s Top Accommodation Body

Accommodation Australia (AA) has a new CEO, with respected former boss of the Australian Airports Association, James Goodwin, joining the peak accommodation body from 1 September 2024.

James’ appointment follows an extensive recruitment process following the retirement of former CEO Michael Johnson in June. He will be the second head of AA – which formed in July 2023 following the merger of Tourism Accommodation Australia and the Accommodation Association of Australia.

AA chairman David Mansfield said the Board was thrilled a person of

James’ skills and experience had taken up the position.

“In James Goodwin we have the perfect person to head the Association in the challenging period in the lead-up to the Federal election and beyond, as we deliver on our purpose to be an influential advocate for a better future,” he said.

“Given his background, he is obviously no stranger to member associations and has a proven track record of putting his members first – something which is our top priority at AA.

“Based in Canberra, and with an extensive network of contacts, James will be a strong and effective voice for our industry in the corridors of power and will continue to build on the good work of Michael and his team.

“The Board and I look forward to working closely with him when he takes up the position at the start of September.”

James said the accommodation sector is vital to the economic and social fabric of our communities “and I look forward to working with members to demonstrate a strong and united voice to government”.

“We need to work collaboratively with decision makers to address skills shortages across the sector, the challenges of the tourism recovery and continuing to lead the way to meet net zero targets,” he said.

James is the former CEO of the Australian Airports Association and a former head of ANCAP Safety. He has also previously worked at the Australian Automobile Association and Airservices Australia and is currently chair of the Board of St John Ambulance Australia (ACT) and Board Member of Canberra Institute of Technology (CIT) Solutions.

AA is made up of accommodation providers ranging from small regional motels, serviced apartments, timeshare properties, bed & breakfasts, pubs with substantial accommodation offerings to large individual hotels and hotels operated by international groups including Accor, Hilton, Wyndham, Hyatt, IHG, TFE, Quest and Mariott. The Association represents 1700 properties nationwide with more than 120,000 rooms.

RBT: Ravo’s Bush Telegraph

AN OCCASIONAL COLUMN BY

IAN “RAVO” RAVENSCROFT

TRIBUTE TO THE COLONEL

Ravo’s Bush Telegraph starts on a sad note as I advise you that my cousin and great mate Paul (“Johnno” or “The Colonel”,) Johnson recently passed away after a huge fight against pancreatic cancer.

Johnno was a very staunch and loyal supporter of the AHA|SA, along with his wife Lyn, for many years. Paul and Lyn joined my wife Jenny and I when we purchased the Moonta Hotel and commenced operation in April 1985.

In those days the hotel was known as Ravo & Johnno’s Moonta Hotel. Together we developed it to become a very family friendly and social sporting venue. We took considerable joy in supporting and catering for the growing number of local customers.

We also feel we assisted - to a degree at that time - with the era of growth and development of the tourist boom that now exists on Yorke Peninsula. Moonta is now the largest town by postcode on Yorke Peninsula. Special events such as the biannual Cornish Festival and the Paskeville Field days, along with the beautiful, unpolluted pristine beaches, great fishing and history of the Moonta mines have hastened the growth of not only the town of Moonta but the Copper Coast area generally.

Later Johnno and Lyn moved back to Adelaide with their two children, Simon and Amanda. They ran the Prince Albert Hotel in the city for a few years, prior to returning to Edithburgh on Yorke Peninsula, being mine hosts of the Troubridge Hotel for quite a long time.

Johnno was a very popular bloke, loved his Adelaide Crows and was a huge sporting mentor to his two grandsons, Rex and Rory, making their way in life with football and cricket. Johnno was a funny man and loved telling a joke and lived life to the full. “The Colonel” nickname came later in life when he developed a huge resemblance to the founder of Kentucky Fried Chicken - Colonel Sanders. If he lived in America, he could have been a double for the great man!

The Colonel was born and raised in Port Lincoln where he lived for a large part of his life. Evidence of his popularity in that town was the magnificent numbers from Port Lincoln who attended his funeral recently in Adelaide, including other hoteliers from the industry. He was a very accomplished junior yachtsman, winning local championships and Queen of the Gulf events.

Later in life he sailed with lifelong mates in many Outer Harbour to Port Lincoln yacht races and regattas. He played cricket for many years in the Waybacks junior and senior cricket teams. The Waybacks’ famous era in football when they won the four grades in 1963 was a huge highlight for him. He was a very talented footballer and was the captain of the successful senior colts team that year and received the winning trophy from none other than the great Neil Kerley on Centenary Oval. Paul succumbed to this insidious disease late August. Following the funeral at Norwood we all gave him a great sendoff at the wake, which was held at the very hospitable Maid & Magpie Hotel (from which I am still recovering).

Rest in peace old mate!

HOTEL OBSERVATIONS

I note there are many renovations being done to hotels in and around Adelaide, including Hotel Panorama in the suburb of Panorama, which will be outstanding

when completed. The ‘pop up’ pub is aptly named the Tonsarama. Bottleshop, bar, food and gaming areas are now the current home for the old Tonsley staff and clients to keep them in “form”.

The Lockleys Hotel is also undergoing large renovations which are also well under way in the western suburbs of Adelaide. I can’t wait to have a beer with Brian Kelly and family when that is completed.

Likewise, the fabulous Lakes Resort Hotel at West Lakes has had some great changes within and is simply a continuously consistent and popular venue.

By the way, if you love a meal of pork loin chops you must go to the Hotel Royal at Torrensville - simply magnificent! Obviously this hotel will be extremely popular soon, being a couple of drop punts with the wind from the new Crows facility planned to be built at the Thebarton Oval precinct.

In closing, the RBT wishes all hoteliers good trading leading to the summer festive season. Keep smiling all!

Variety SA Thanks Hotels For Their Support

The AHA|SA proudly supported the SA Variety Bash in August. In total, the Bash raised $1.9m for kids in need.

“We were $40,000 short of raising $2 million this year. It’s just an incredible effort.

“We’ll be the highest fundraising total from Variety anywhere in Australia,” said Variety SA CEO, Mark McGill.

Pubs with Heart is an AHA|SA initiative in conjunction with the Independent Gaming Corporation. Its goal is to identify opportunities to make positive changes within the community via special grants.

Mark said the beauty of Variety’s partnership with SA hotels is his organisation’s ability to return sponsorship monies through its close relationship with pubs.

This includes holding events such as quiz nights and its famous

motoring event, the Variety Bash.

“The money is going directly back into the community and often in rural and regional areas,” he said.

“The other thing is that the Bash is held in the middle of winter so the multiplication factor in terms of value is pretty significant.

“If you look at the Renmark Hotel where we launched this year’s event, there were 350 people in the hotel on the Friday night before we took off.

“So you can imagine the investment that was spent in one night in one hotel.

“The accommodation in all the hotels throughout Renmark was sold out.

“We got up in the morning and there were 350 breakfasts with an egg and bacon roll to get us away.

“And places like Peterborough, Port Augusta, Clare - they are all regional

rural areas where the hotel provides the lunch, the dinner, the breakfast, the accommodation, the key point where everyone can chat about the day.

“It’s very much a natural fit. From a partnership perspective, it really works because we have the capacity to return the favour through our natural course of business with the member.”

AHA | SA SUPPORT WELCOMED

Despite the unbridled enthusiasm of so many, Mark said the Bash wouldn’t have the impact it does without its support partner and sponsors.

“They contribute to and maximise the fundraising because they pick up the hard costs of putting on such a big event.

“AHA Pubs with Heart sits at the top of the tree of that dozen corporate supporter base.

“There’s no one story per se, there’s 88,000 stories. They’re all very different but they are all very powerful. And the one common thread is that they all change lives.”

“This allows 100 per cent of the fundraising from entrants to go to the final tally, which is really important.

“When you give a donation to a team, you want to know that 100 per cent of those funds go to kids in need and that’s exactly what happens.”

Mark’s pride in how Variety delivers every dollar where it is needed most is clearly evident.

Mark said the funds raised made an enormous difference to 88,000 children last year.

“Each child has their own story.

“The really impactful stories are about children who have had their capacity for potential inhibited.

“They are kids who can’t attend sport because they don’t have the

financial support which we give them. There are kids who don’t have the capacity for technology which then inhibits their ability to learn which inhibits their future, which we support them with.

“We’ve got children who have been bullied or are victims of domestic violence.

“There’s no one story per se, there’s 88,000 stories. They’re all very different but they are all very powerful. And the one common thread is that they all change lives.

“And if you look at children who get the opportunity, they thrive and that is what the great reward is for our donors and supporters.

“They are given opportunities that other children take for granted –breakfast, a holiday, access to a safe and secure home.

“When you actually meet the child, the parent, the grandparent, teacher, the frontline worker who is supporting these children, it is super rewarding.”

ible grant will provide more than 2000 kids with warm track pants and hoodies this winter.

rms our hearts, puts smiles on our volunteers’ faces and, ntly, gives our kids a moment of joy at a time of trauma.

T H A N K Y O U

ruly grateful to have you in our community.

d

Your incredible grant provided more than 2000 kids with warm track pants and hoodies throughout Winter.

han 2000 kids with warm his winter.

n our volunteers’ faces and, of joy at a time of trauma. ur community.

Now that warms our hearts, puts smiles on our volunteers' faces and, most importantly, gives our kids a moment of joy at a time of trauma.

Truly grateful to have you in our community.

$15,000 raised for FIVEaa Undie Drive!

The AHA|SA, funded via monies collected by the IGC from hotels with gaming machines, donated $15,000 to FIVEaa David and Will’s Undie Drive this year!

Presenter David Penberthy, said, “Can I thank you for the generosity of it because it means so much to Hutt St and also Catherine House. It’s just massive, and you guys at the AHA|SA have been huge and longstanding supporters of the Undie Drive.”

You can listen to the full announcement on our Facebook page here 

Galipo takes Best Food Distributor Win!

The AHA|SA congratulates our Gold Corporate Partner, Galipo Food Company, for taking home the FSAA's South Australia Metro Foodservice Distributor of the Year Award 2024!

Galipo's Business and Marketing Manager, Darren Grosser said, "Galipo Foods are proud to have won this award for the past 11 years, showcasing a commitment to excellence in foodservice distribution within South Australia."

"Galipo Foods is proudly South Australian Owned & we deeply value the support of the AHA|SA Members & the Foodservice Industry."

"AHA Members can speak to the Galipo Foods staff by calling 08 8168 2000 or visit www.galipofoods.com.au ,” Darren said.

Galipo Foods is proudly South Australian owned, specialising in serving the hotel and food service industry. They offer an extensive selection of over 7,000 dry, chilled, and frozen food products, backed by exceptional service from their experienced sales representatives and 230 dedicated staff.

Their fleet of 60 trucks ensures reliable delivery across South Australia, including Port Lincoln, the Mid North, Yorke Peninsula, Riverland, Adelaide Hills, Victor Harbor, and Kangaroo Island.

Pictured (left to right): Nathan Narayanan (General Manager, Galipo Foods), Kristina Czepl (General Manager, Nestle Professional Oceania) & John Tsouvalas (Director of Sales, Galipo Foods).

Member Visits

Our Membership and Business Services Manager, Gaming Care Officers, and Marketing and Communications Manager have all been on the road visiting members. We look forward to continuing our visits and membership profiles, listening to industry achievements but also the issues we continue to advocate on!

Nicole, Stacey and Abbee from the Southern Hotel Gawler.

Teagan from the Owen Arms Hotel.

Josh and Luke from Sofia Bistro.

The Hamley Bridge Hotel.

Caitlin and Bridget from the Beach Hotel.

Katrea from the '5th Quarter' Colonnades Tavern.

Doug, Matt and Hayden from the Victory Hotel.

Port Noarlunga Hotel.

David and Leah from the Belaire Hotel.

Maria from the Marree Hotel.

Old Noarlunga team.

Sue and Patrick from The Duck.

Allan from the Royal Hotel Balaklava.

Fergie the Camel – Owen Arms.

Mikaela from the Lonsdale Hotel.

Autism SA Guide For Hotels A Great Resource

2024

Autism SA is hoping the number of hotels embracing inclusion for the Autistic community will continue to grow following a successful 12-month project with the SA hotel industry.

It coincides with the release of a The Guide  for venues interested in breaking down barriers and improving experiences for people on the autism spectrum, available now on the Autism SA and AHA|SA websites.

“I think it was fantastic,” she said. “You talk about 20 venues spread right across metropolitan Adelaide – north, east, south and west which means everyone in Adelaide had the opportunity to tap into venues that had some kind of commitment to enhancing access and inclusion.

“I think any momentum we can get with venues makes a huge difference to people’s lives in terms of being able to go out and participate socially.”

KEY FACTORS

Online surveys, focus groups and one-on-one interviews with autistic people and those who supported them revealed the biggest hurdles to be:

• Crowds - a high density of people in a small space is often overwhelming

• Noise and light levelsbackground music, televisions, noisy crowds and flashing lights require management

© Autism SA, All rights reserved

The guide considers both the experiences of patrons, as well as the potential to employ more autistic workers.

Twenty South Australian venues engaged with the Pubs with Heart project which received funding from the Independent Gaming Corporation and was a joint initiative of Autism SA and AHA|SA.

Niki Welz, Research, Project and Resources Creative for Autism SA, said the project had been an outstanding success and is optimistic that number will double over the next 12 months.

Autism is a neurological developmental difference that impacts the way an individual sees, experiences and understands the world.

Everyone's experience of autism is different.

Part of the first phase of the project involved asking the Autistic community about the barriers they faced when accessing venues in order to support venues to be more accessible and inclusive.

• Food - Blander, simply presented food is preferable and should always be accurately described

• Strong smells - should be limited to specific areas such as kitchens and bathrooms

• Surprises - Knowing what to expect at a venue, including upto-date online menus, is key to reducing anxiety

• Staff attitudes - Those trained in autism awareness were preferable

Pictured (left to right): Hurley Hotel Group Publican, Anna Hurley, Autism SA CEO Helen Graham and Autism SA Autism Liasion Officer Kaitlin Withers.

“We had eight venues running inclusive ‘quiet dinners’, brunches or lunches,” Niki said.

“We had two venues change their menus to make them more sensory considered.

“The Marion Hotel ran a quarterly quiz night.

“And we did 14 access guides that give patrons information about what to expect at the venue so they can prepare themselves for visiting.”

The project received more than 300 positive comments from the autism community – a significant number given autistic people make up just 1.1 per cent of the population.

One patron said: “For my whole life, I’ve had sensory overload in restaurants. It was a real treat to eat out in a low sensory environment where I could enjoy delicious food in a calm and quiet environment.”

LOW COST

accessible and inclusive to everyone, not just the Autistic community.”

Niki said positive branding opportunities and the potential for pubs to grow their customer base in a challenging economy should also be appealing.

It follows an Australian Catholic University study in 2020 that found around 58 per cent of autistic people and their families avoided going to venues like pubs and bars.

“So by simply reflecting on their current recruiting process and how they can change it to make it more accessible and inclusive, it could really support them to address that.

“They just need to allow more people to show and demonstrate their skills and what they could bring to the workforce rather than simply assessing social communication skills through an interview.”

Niki said catering to a wider audience did not involve significant effort or expense.

It included things like creating quiet, private spaces with dividers or other barriers, offering a simplified menu with photos that listed ingredients and uploading an accessibility guide to their website.

“These small changes made big differences in terms of the Autistic community being able to access and engage with venues.

“It doesn’t need to cost venues a fortune. Radical changes aren’t required.”

And the benefits were not just limited to the Autistic community.

“What we found is it was felt by other cohorts as well - people who had hearing loss found it really beneficial to have lower levels of music when they were trying to dine.

“This project is just the beginning of a shift in the way venues do business and we hope that they see the benefit in terms of the social impact of making society more

“Hopefully, they see the business benefits of opening up their venues to more patrons and particularly local patrons in their areas.”

Autism SA keeps an online directory of all hotels that are supporting the initiative with inclusive and accessible events.

with Heart Project: Enhancing Accessibility and Inclusion Guide 2024 © Autism SA, All rights reserved

EMPLOYMENT

Niki said the value in thinking more liberally about people on the autism spectrum was not just about growing patron numbers.

The ever-present issue of staffing could also be eased by considering alternative recruitment processes and how these could be changed to allow autistic jobseekers to really demonstrate their skills and attributes.

Those skills and strengths include honesty, dedication, loyalty, higher attention to detail, enhanced focus, reliability and lower absentee rates.

“We did some training with some venues around what the barriers are to traditional kinds of recruitment and how we can amend the recruitment process to be more accessible and inclusive,” she said.

“The hospitality industry is experiencing significant staff shortages.

It has also created the AutismFriendly Charter to help organisations build their capacity for social inclusion and participation, via free online training tools.

Those organisations are then listed on the Charter directory.

One hundred per cent of people identified as autistic said they would be more likely to use a service associated with the Charter in preference to one that is not.

“Hopefully, venues see the benefit of enhancing access inclusion and that the community continues to support and advocate for change,” Niki said.

A sensory friendly dinner served on divided plates.

Reforms from the Fair Work Legislation Amendment (Closing Loopholes No.2) Act 2024 resulted in amendments to the Fair Work Act 2009 (Cth) (Act) which commenced on 26 August 2024. These included changes to casual employment and the introduction of right to disconnect provisions. In this article we look at those two changes, their impact on the Hotel industry and recommendations for employers.

CASUAL EMPLOYMENT

On 26 August 2024, amendments to the Act commenced which will resulted in some changes to how casual employment are managed and regulated. These amendments include:

1. Changes to the definition of casual employee

2. Repeal of the casual conversion provisions

3. Introduction of the employee choice provisions

4. Changes to the Casual Employment Information Statement and frequency in which to provide to employees

Definition of Casual Employment

Whether an employee is a casual employee is currently determined by the offer of employment that is accepted by an employee at the time they commence employment. If an employee accepts an offer of employment which has no firm advance commitment to continuing and indefinite work, that person will be deemed to be a casual employee.

Casual Employment Changes & Right to Disconnect

BY OWEN WEBB & SARAH LEGOE

From 26 August 2024, the definition of a casual employee no longer solely looks at what occurred at the time of engagement. Rather, it looks at:

(a) whether the employment relationship is characterised by an absence of a firm advance commitment to continuing and indefinite work; and

(b) the employee is entitled to receive a casual loading under a Modern Award, Enterprise Agreement or Contract of Employment.1

The characterisation of the employment relationship in above, is to be assessed:

(a) on the basis of the real substance, practical reality and true nature of the employment relationship;

(b) on the basis that a firm advance commitment may be recorded in a contract of employment, the terms of that contract, a mutual understanding or expectation between the parties whether a term of a contract or not;

(c) having regard to the following:

• whether the employer is able to offer, or not offer, work to an employee, and conversely whether the employee is able to reject work or not;

• whether it is reasonably likely that there will be work available in the future at the business;

• whether there are full time and part time employees undertaking the same kind of work in the business; and

• whether there is a regular pattern of work for the employee, noting that a regular pattern of work does not itself indicate a firm advance commitment to continuing and indefinite work.2

Importantly, an employee who commences their employment as a casual employee as defined under s 15A of the Act will remain a casual employee until the occurrence of a specific event, which includes:

• the employee’s employment status changing to full-time or part-time; or

• the employee’s employment status is changed by order of the Fair Work Commission (FWC); or

• the employee’s employment status is changes to full-time or part-time under a Modern Award or Enterprise Agreement; or

• the employee accepts an alternative offer of employment (other than as a casual) by the employer and commences work on that basis3

Removal of Casual Conversion Provisions

Since 27 March 2021, employers have had an obligation to offer a casual employee full or part time employment after the employee

has been employed for a period of 12 months and otherwise in accordance with section 66B of the Act.

From 26 August 2024, the casual conversion provisions contained in the National Employment Standards have been repealed meaning employers are no longer obligated to offer full or part time employment to casual employees, or a reason as to why such offer will not be made.

Employee Choice Provisions

The employee choice provisions replace the existing casual conversion provisions. The new provisions put the onus back on the employee to make a request to covert from casual to full or part time employment, rather than requiring the employer to make an offer of full or part time employment.

Under the new provisions, a casual employee may by written notice to the employer, request to convert from casual to permanent employment, subject to provisions outlined in section 66AAB of the Act.

An employer will then need to provide a written response to the request within 21 days of the request being made, either accepting or rejecting the request. If the employer rejects the request they can only do so on reasonable business grounds, as outlined under section 66AAC of the Act.

If a dispute in relation to the employee choice provisions cannot be resolved at the workplace level, then a party can refer the dispute to the FWC who can then deal with the dispute through mediation, conciliation, expressing an opinion or potentially arbitration4

Casual Employment Information Statement

Employers have been required to provide new casual employees with not only a Fair Work Information Statement (FWIS) but also a Casual Employment Information

Statement (CEIS) since 27 March 2021. The amendments do not remove this obligation but change the frequency with which the CEIS must be provided and both the FWIS and CEIS were updated on 26 August 2024.

The FWIS needs to be given to all employees (including casuals) at the commencement of their employment. The CEIS must be given to all casual employees:

• Before, or as soon as practicable after, the commencement of their casual employment; and

• As soon as practicable after the casual employee has been employed for a period of 6 months beginning the day the employment started; and

• As soon as practicable after 12 months beginning the day the employment started; and

• then every 12 month anniversary thereafter

For a small business employer (14 or less employees) the CEIS must be given to all casual employees:

• Before, or as soon as practicable after, the commencement of their casual employment; and

• As soon as practicable after 12 months beginning the day the employment started5

Recommendations

1. Contract of Employment on commencement – All casual employees should sign a contract of employment which sets out the fact that they are engaged on a casual basis, paid a loading, that there is no firm advance commitment to continuing and indefinite work and that the employee can accept or reject shifts.

2. Remind casual employees to check the roster as they are not guaranteed set hours or a set pattern of work

3. Remind casual employees that they have a right to reject shifts.

4. Set up a process for employees providing you with their availability for the upcoming weeks roster.

5. Try, so far as is practicable in line with availability, to vary rosters from week to week.

6. Do not put rosters out weeks or months in advance and advise casuals that they are unable to reject shifts.

Right to Disconnect

For all employers, other than small business employers, the right to disconnect provision commenced on 26 August 2024. For small business employers, the right to disconnect provisions do not commence until 26 August 2025. Employees now have the right to: “refuse to monitor, read or respond to contact, or attempted contact, from an employer outside of the employee’s working hours unless the refusal is unreasonable.” (see section 333M(1) of the Act).

The right to disconnect will also extend to contact, or attempted contact, from a third party provided that the contact or attempted contact relates to work (see section 333M(2) of the Act).

What are the employee’s working hours

An employee’s working hours may be:

1. The employee’s rostered hours as varied from week to week; or

2. For those employees whose positions are not roster based positions, the hours of work stipulated in a contract of employment or the hours ordinarily worked by the person; or

3. The hours of work that may be contained in flexible working arrangements agreement; or

4. If the employee is working restricted hours as a result of an accepted workers compensation claim, the hours of work as set out in the return to work plan (if specific work hours are stipulated in the return to work plan). Endnotes

1 Act s 15A(1).

2 Act s 15A(2).

When will the refusal to monitor, read or respond to contact be unreasonable

There are a number of factors that may be taken into account when determining whether the employee’s refusal to monitor, read or respond to contact may be unreasonable, but consideration must be given to:

• the reason for the contact or attempted contact

• how the contact or attempted contact is made and the level of disruption that is causes the employee

• whether the employee is compensated for either working additional hours or remaining available to perform work.

• the nature of the employee’s role and their level of responsibility

• the employee’s personal circumstances

• In addition to the above, it would not be unreasonable to contact an employee outside of work hours if the contact (or attempted contact) is required under a Commonwealth or State law.6

Disputes

A dispute may arise in respect of the operation of section 333M, or as to whether the attempted contact or refusal to respond is unreasonable. In the event of a dispute arising, the employer and the employee should first try and resolve any dispute relating to the operation of these provisions at the workplace level.7

The Fair Work Commission (FWC) has the power to deal with disputes that are not able to be resolved at the workplace.

General Protections Claim

The right to disconnect is considered a workplace right for the

purposes of the general protections provisions contained in part 3-1 of the Act.8 As such, an employer must not take adverse action (that is dismiss, demote or threaten to do either of these things) against an employee because the employee exercises a workplace right which in this case is the right to disconnect.

Recommendations – Right to Disconnect

The AHA|SA strongly recommends that members seek advice before taking any action against an employee who has failed to monitor, read or respond to contact or attempted contact from the employer.

Where employees are being contacted by third parties outside of their regular working hours, and such contact relates to work matters, the employer may wish to consider speaking with the third party in the first instance and advising them to only contact the employee during work hours (if at all depending on the nature of the contact).

Members may wish to consider implementing a policy which sets out when the employer would expect contact to be reasonable, and what may occur where an employee fails to respond to such contact. The policy should also set out how disputes will be handled at first instance.

If Members have any questions in relation to the casual employment changes or right to disconnect provisions, they should contact the Workplace Relations Team at the AHA. The AHA has also produced fact sheets in relation to these areas and they can be accessed under the Workplace Relations Tab in the members only section of the AHA website.

3 Act s 15A(5)

4 Act s. 66M

5 Act s. 125B

6 Section 333M(5) of the Act.

7 Section 333N(2) of the Act.

8 Section 333M(4) of the Act.

Pubs Join In Buy SA Week

Brand South Australia's  inaugural Buy SA Week  (12-18 August 2024) was a celebration of all things local, and a great opportunity for South Australian businesses to leverage the Buy SA. For SA. campaign.

The week shone a light on SA businesses and products, encouraging consumers to buy and support local.

Buy SA Week Highlights:

• Launch by Minister for Trade and Investment Joe Szakacs at Foodland Hendon

• AFL Showdown activations and Adelaide Central Market cooking demonstration

• 18 local businesses promoted through 14 tasting events in partnership with Food South Australia

• Over 60 Buy SA Week activities submitted by local businesses

• 10.6K hits to Buy SA Week website

• 635K reach on Brand SA social media channels

• 852 #BuySAWeek mentions across social media channels

In the lead up to Buy SA Week, businesses were invited to submit activities including special offers, tastings and competitions. These were promoted on Brand SA’s website and social media channels.

Hotel participation

One AHA|SA member that submitted an activity was Strathmore Hotel 

“As a South Australian familyowned business, since 1972 we know the importance of supporting and buying local,” said Strathmore Hotel’s Marketing & Business Development Manager Meg Daniel.

“We partnered with another SA family in Coopers Brewery to

celebrate Buy SA Week. There’s a deep sense of pride from supporting local business, it fosters a personal connection with the community. So, when South Australians choose to buy local, they’re not just making a transaction, they’re investing in our State, community, their neighbours and friends. We were really proud to be able to participate in the campaign.”

With Buy SA Week wrapped up for 2024, Brand SA are continuing to share the Buy SA. For SA. campaign across SA TV, radio, outdoor an digital.

Want to get involved in Buy SA Week next year?

Brand SA advise the best way is to register to use the State Brand which will put you on the database for future news and announcements.

THE STATE BRAND. MAKE IT YOUR BUSINESS.

Brand SA encourages all AHA|SA members to apply to use the State Brand  to showcase their pride in being a South Australian business and help promote our state.

It’s free, easy to apply for, and yours to use.

Much more than a logo, the State Brand is an economic tool and public asset that all SA businesses can take advantage of. Locally, it helps consumers to identify what's local so they can show their support.

Once approved, add the State Brand logo to your website, signage or advertising to make the most of loyal local support.

Apply online here 

Provide Responsible Gambling Services (RSG

2 & RSG 3)

A new Online Training Portal is now live for RSG 2 (formerly Advanced Gaming Training) and RSG 3 (formerly Further Advanced Gaming Training).

The online training for RSG 1 (formerly Basic Gaming) is still in development.

For venues that have already booked staff into Online Training for RSG 2 and RSG 3, by now both the staff member enrolled in training and the venue manager (or delegated person) who made the training booking should have received Online Training Portal login details via email.

The venue manager (or delegated person) who made the booking for their staff member will receive login details so that they can be informed of the commencement, progress and completion of the training staff that are undertaking. This will also help ensure staff complete training in a timely manner.

Please be aware that this email will be a ‘no reply’ email - so please check your junk or spam folders if it does not arrive in your inbox as expected.

If you haven’t received an email, please contact Liz Turley at the AHA|SA on 8232 4525.

For those venues who have not previously booked staff for Online Training (RSG 2 and RSG 3), please complete the appropriate booking form:

• Online Training Booking Form - RSG 2 

• Online Training Booking Form - RSG 3 

When completing the form it is important that you provide the correct email address for your staff member and it is written clearly and, where possible, the venue email address is the same for all training bookings.

Please note that RSG 2 and RSG 3 will continue to be offered virtually via Zoom, with current dates provided on the relevant form. Dates up to December 2024 are listed on the AHA|SA website  Training Assessments

From 31 March 2024, all training courses have now included an assessment component, in accordance with CBS requirements.

Licensees’ Liquor Guide August 2024

The August edition of the digital Licensees’ Liquor Guide consisting of updated beer and cider prices is now available.

Following consultation with AHA|SA members and Council, this edition has been developed differently than past versions, now being an interactive spreadsheet. A set of instructions have been created in the list of Excel tabs at the bottom of the spreadsheet.

The Licensees’ Liquor Guide is published digitally twice a year to assist members in making informed decisions on the prices they set for alcoholic drinks. Current versions of the Liquor Guides can also be found on the AHA|SA website 

Belgian Beer Café takes home SA’s Best Pub Burger for 2024!

MAJOR EVENT PARTNER :

THOMAS FOODS AUSTRALIA

The pressure was on at The Griffins Hotel in July, as twelve finalists once again battled it out for the title of SA’s Best Pub Burger 2024, sponsored by Thomas Foods Australia, in front of a live audience.

Although the competition was fierce and the standard was higher than ever, it was head chef, Ryan Davey, from the Belgian Beer Café in the East End of Adelaide, who impressed the judges with his Black Angus Wagyu Burger!

“I am very proud to win this award. I couldn’t have done it without my entire Belgian Beer Café team,” said Ryan.

“It was a case of using really high-quality ingredients. I cooked a fairly standard burger but it’s about taking normal ingredients and making them as good as they can be.”

Ryan spoke about his journey in the hospitality industry and how his passion led him to a head chef position at the Belgian.

“I knew I wanted to be a chef when I was young. I got into kitchens at age fifteen. I saw how awesome the trainers were at trade school, pursued that, and have loved every minute of it.

“Being a chef is a job that requires passion. If you’re interested in the hospitality industry, leave nothing behind and go for it! It’s fun, you’ll meet so many people, and have a skill that can take you anywhere, including winning a fantastic burger challenge!” Ryan said.

AHA|SA CEO, Anna Moeller, congratulated Ryan and the Belgian Beer Café on taking out the top honours!

“The smells were amazing. It was torture watching everyone compete and not being able to take a bite while they were cooking!,” she said.

“A huge thank you to all our sponsors for making this event possible, putting the best of South Australia’s hotels and their burgers well and truly on the map.”

Ryan says he’ll return next year to defend the Belgian’s title saying, “I’m confident. I’m definitely going to give it a good crack! Our burger is not going to change, we’ll keep it the same, and I’m really

“I knew I wanted to be a chef when I was young. I got into kitchens at age fifteen. I saw how awesome the trainers were at trade school, pursued that, and have loved every minute of it.”

confident in the product we have. I’m going to back myself 100%.”

The competition received 40 entries from hotels across South Australia. A blind tasting was held on 17 July to determine the 12 finalists in the grand finale. The 11 other finalists in the final competition were: Arkaba, Globe Hotel Mount Gambier, Golden Grove Tavern, Maylands Hotel, Mount Gambier Hotel, Pier Hotel Glenelg, Seven Stars Hotel, Stamford Grand Adelaide, Strathmore Hotel, The Griffins Hotel, and Torrens Arms Hotel.

Burgers were judged against a list of criteria, including presentation of the chef, ingredients and burger, taste, meat content and value for money.

The expert judging panel consisted of:

• Tom Rehn – FIVEAA (AHA|SA Gold Corporate Partner)

• Claudia Dichiera – InDaily Food & Wine Editor (AHA|SA Gold Corporate Partner)

• Natha Lazaroff – Thomas Foods (SA Pub Burger Challenge Sponsor/AHA|SA Gold Corporate Partner)

Thank you to our major Burger Challenge sponsor, Thomas Foods Australia, and supporters, FIVEAA, InDaily, and Stoddart.

WINNING BURGER - BELGIAN BEER CAFE

‘Black Angus Wagyu Burger’ - Wagyu beef pattie, bacon jam, cheddar, pickles, onion, tomato, lettuce, Dijon, Belgian mayonnaise, on a potato bun - $25

Watch  Ryan’s interview with CEO, Anna Moeller.

Watch Video

Women in Hotels August Winery and Award-Winning Hotel Tour

We had a fantastic turnout for the Women in Hotels August event! More than 80 people enjoyed the tour of award-winning hotels and wineries in Adelaide’s southern suburbs and McLaren Vale region of South Australia.

The AHA|SA and our members extend a massive thanks to Louisa Rose, Head of Sustainability at Yalumba, for being our guest speaker on the day, Beau and his team at the McLaren Vale Hotel for their magnificent lunch,

Dandelion Vineyards, the Marion Hotel, The Highway, Hardys Wines, and Accolade Wines.

Women represent more than 60 per cent of the SA hotel industry. For over 30 years this community has continued to develop, support, and inspire each other! Bring on the next 30! We’d love to see more members join the group. Learn more 

You can view the complete photo album from the day on our Facebook page 

Head of Sustainability at Yalumba, Louisa Rose, was our special guest speaker for the event. Pictured with "AHA|SA CEO, Anna Moeller, Manager Events and Sponsorships, Lucy Randall, and Manager Policy Industry Affairs, Natarsha Stevenson.

September Accommodation SA Concierge Meeting – Enriching our tourism experiences

Over 30 hotel concierges and guest relations staff came together in September to attend Accommodation Australia (SA)’s Concierge meeting and network. It was a fantastic afternoon learning about new products and experiences throughout South Australia, which will help our hotel teams enrich the experiences of visitors to our state.

Thank you to all of our presenters!

• Kim Yau from Catch n Cook World Tour, who shared information on his unique tours for visitors to experience the wonders of SA’s oceans – the ultimate adventure for foodies and nature enthusiasts alike!

• Peter Morelli from AHA|SA partner Coopers Brewery, who

updated us on the experiences available at the recently opened Coopers Visitors Centre – an incredible facility providing a unique and immersive experience for local, national and international tourists

• Ben Patten from Barossa Australia, who brought us up to speed with all the exciting new products and experiences on offer in the iconic Barossa Valley

• Luke Fleming from Threefold Distilling, who told the story about how this local distillery was founded, and provided some delicious samples for the teams to try!

Peter Barry from AHA|SA Platinum Partner Hostplus, who gave the concierges some important tips on how to look after their super.

These concierge meetings not only provide hotel teams the opportunity to learn about what is happening in SA, but they are also a fantastic opportunity to come together and develop networks with each other and other tourism stakeholders in SA.

A huge thank you to Jarred Burgess and the team at the Stamford Grand Adelaide for hosting the event.

ACCOUNTANCY SERVICES

Bentleys SA 8372 7900

Perks Accountants & Wealth Advisers

8273 9300

Winnall & Co. 8379 3159

ATMS

Banktech 0408 462 321

Cashzone 1300 305 600

Next Payments 1300 659 918

ARCHITECTS & INTERIOR

DESIGNERS

Studio Nine Architects 8132 3999

ART & FRAMING

Art Images Gallery 8363 0806

AUDIO VISUAL

Big Screen Video 1300 244 727

Novatech Creative Event Technology 8352 0300

BACKGROUND MUSIC

Foxtel Music 1300 148 729

Moov Music 1300 139 913

Zoo Business Media 07 5587 7222

BANKING & FINANCE

BankSA 0403 603 018

Perks Accountants & Wealth Advisers 8273 9300

BEVERAGE GASES

BOC Limited 0424 647 568

Supagas Adelaide 08 8480 4500

BEVERAGES

Accolade Wines 8392 2238

Australian Liquor Marketers 8405 7744

Carlton & United Breweries

13 BEER (13 2337)

Campari Group 02 9478 2727

Coca-Cola Europacific Partners

13Coke 132653

Coopers Brewery 8440 1800

CUB Premium Beverages 8416 7819

Diageo Australia 0401 120 872

Empire Liquor 8371 0088

Lion 8354 8888

Liquor Marketing Group 8416 7575

Oatley Fine Wine Merchants 1800 628 539

Options Craft Liquor Merchants 8346 9111

Pernod Ricard Australia 8208 2400

Samuel Smith & Son 8112 4200

Southtrade International 0410 449 720

Treasury Wine Estates 8301 5400

BOOKKEEPING

Perks Accountants & Wealth Advisers 8273 9300

Winnall & Co. 8379 3159

EQUIPMENT/SUPPLIES/HARDWARE/ DESIGN

Bunnings Group 0435 630 660

Bunzl 088245 6222

Mr Wet Wall 1800 938 925

Stoddart Food Service Equipment 1300 79 1954

CASH HANDLING/TERMINALS

Banktech 0408 462 321

BK Electronics 0431 509 409

Cardtronics 03 9574 4878

Coms Systems 0408 462 321

GBay/Aruze Gaming 0424 700 888

Next Payments 1300 659 918

CLEANING COMPANIES

A Cleaner World 0426 887 364

CLEANING & HYGIENE SUPPLIES

Bunnings Group 0435 630 660

Bunzl 08 8245 6222 DEFIBS

AED Authority 03 8710 8666

Alsco 8346 1391

St John 1300 78 5646

ELECTRIC VEHICLE CHARGING

RAA Charge 0419 405 235

ENERGY & SOLAR SOLUTIONS

Class A Energy Solutions 8391 4853

PowerMaintenance 1300 700 500

Trans Tasman Energy 1300 118 834

FINANCIAL PLANNING

Perks Accountants & Wealth Advisers 8273 9300

Winnall & Co. 8379 3159

FACIAL RECOGNITION TECHNOLOGY

COMS Systems 1800 324 918

FOOD SERVICES

Bidfood 0427 099 558

Cookers 1300 88 22 99

Galipo Foods 8168 2000

PFD Foodservice 8114 2300

Thomas Foods 8162 8400

FINANCIAL MANAGEMENT

Wirely 0421642409

FIRST AID

St John 1300 78 5646

FURNISHINGS

Concept Collections 1300 269 800

GAMING ANALYSIS

Independant Gaming Analysis 8376 6966

Winnall & Co 8379 3159

GAMING FLOAT RECONCILIATION

GBay/Aruze Gaming 0424 700 888

GFR Pro 0408 186 540

GAMING MACHINE SERVICES

Ainsworth Game Technology 0409 171 616

Aristocrat Technologies Australia 8273 9907

Coms Systems 0409 283 066

GBay/Aruze Gaming 0424 700 888

IGT 8231 8430

Independant Gaming Analysis 8376 6966

Konami Australia Pty Ltd 0409 047 899

Light & Wonder 0400 002 229

MAX 8275 9700

GAMING LOYALTY

Bluize 1300 557 587

GAMBLING SERVICES

SA Lotteries 13 18 68

HEALTH INSURANCE

Bupa 0417 608 751

HOTEL BROKERS

Langfords Hotel Brokers 0410 605 224

JLL 0407 710 389

McGees Property Hotel Brokers 8414 7800

HOTEL MANAGEMENT

H&L Australia Pty Ltd 1800 778 340

HOTEL MARKETING

Digital Marketing AOK 1300 658 543

INFORMATION SYSTEMS/SITE PREP

Max Systems 8275 9700

INSURANCE

Aon Risk Solutions 8301 1111

IT SERVICES

Rockfort Global 1300 00 RFIT (7348)

KITCHEN & BAR EQUIPMENT

Bunnings Group 0435 630 660

Bunzl 8245 6222

Cookers 1300 88 22 99

Stoddart Food Service Equipment 1300 79 1954

LEGAL SERVICES

Eckermann Lawyers 8235 3990

Ryan & Co Solicitors 0421595815

Wallmans Lawyers 8235 3018

LINEN & UNIFORM SERVICES

Alsco 1300 659 892

The Banner Crew 8240 0242

MEDIA

FIVEAA 8419 1395

Foxtel 1300 138 898

Solstice Media 8224 1600

MIGRATION

Migration Solutions 8210 9800

ONHOLD/MESSAGING

1800 ON HOLD 8125 9370

PAYROLL & HR RESOURCES

Perks Accountants & Wealth Advisers 8273 9300

Tanda 1300 859 117

Winnall & Co. 8379 3159

POS SYSTEMS

Bepoz 1300 023 769

Bluize 1300 557 587

H&L Australia Pty Ltd 1800 778 340

PROPERTY & VALUATIONS

JLL 0407 710 389

Knight Frank Valuations & Advisory 8233 5222

RETAIL LIQUOR MARKETING

Liquor Marketing Group 8416 7575

SIGNAGE & PROMOTIONAL ITEMS

The Banner Crew 8240 0242

SPORTS & ENTERTAINMENT MEDIA

Foxtel 1300 790 182

STAFF TRAINING & RECRUITMENT

Adelaide Institute of Hospitality 8338 1492

Alliance College 1300 665 065

Perks Accountants & Wealth Advisers

8273 9300

St John 1300 78 5646

SUPERANNUATION

HostPlus 0418 327 607

WEBSITES

Boylen 8233 9433

GAMING CARE

GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling.

 Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families.

 Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling.

 Assisting licensees and hotel staff with their compliance obligations, and suppor ting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour.

 Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.

Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.

For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue.

CORPORATE PARTNERS 2024/25

GAMING CARE

Ainsworth Game Technology

Australian Liquor Marketers

Pty Ltd

BankSA

Big Screen Video

Bluize

Boylen

Bunnings Group

Bunzl

Campari Group

Digital Marketing AOK

Empire Liquor

Foxtel

GFR Pro

IGT Australia

Konami Australia Pty Ltd

Light & Wonder

Liquor Marketing Group

Novatech Creative Event Technology

Oatley Fine Wine Merchants

Samuel Smith & Son

Stoddart Food Equipment

Tanda

1800 ON HOLD

Adelaide Institute of Hospitality

AED Authority

Alliance College

Alsco

Banktech

Bentleys SA

BK Electronics

BOC Limited

Cashzone

Class A Energy Solutions

COMS Systems

Concept Collections

Cookers

Eckermann Lawyers

GBay/Aruze Gaming

Independant Gaming Analysis

JLL

Knight Frank Valuations & Advisory SA

Langford’s Hotel Brokers

McGees Property Hotel Brokers

Mr Wet Wall

Next Payments

Options Craft Liquor Merchants

Perks Accountants & Wealth

Advisers

PowerMaintenance

RAA Charge

Rockfort Global

Ryan & Co Solicitors

Solstice Media

St John

Supagas

The Banner Crew

Trans Tasman Energy Group

Wallmans Lawyers

Winnall & Co

Wirely

Art Images Gallery

BUPA

Migration Solutions

Southtrade International

Studio Nine

CONTACT

OFFICE

Level 4, 60 Hindmarsh

Square, Adelaide SA 5000

POSTAL

PO Box 3092,

Rundle Mall SA 5000

P (08) 8232 4525

P 1800 814 525 Toll Free

F (08) 8232 4979

E information@ahasa.asn.au

W www.ahasa.asn.au

DAVID BASHEER President

MATTHEW BINNS Vice President

LUKE DONALDSON Deputy Vice President

ANDREW BULLOCK

DANIEL CASSIN

SIMONE DOUGLAS

JASON FAHEY

TRENT FAHEY

SAM M c INNES Secretary Treasurer

MATTHEW BRIEN Executive Council

MATT ROGERS Executive Council ANNA HURLEY Executive Council ANDREW KEMP Executive Council

ELISE FASSINA

JAMES FRANZON

TONY FRANZON

JOHN GIANNITTO

TOM HANNAH

ANNA MOELLER CEO

OWEN WEBB Deputy CEO

ALISA WENZEL Manager – Finance and Administration

GUY MATTHEWS

KAREN MILESI

ANDREW PLUSH

ROB RANKINE

MARGY RAYMOND

COREY FARMER

PETER JOHNSON

Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.

3/288 Glen Osmond Road, Fullarton SA 5063

P (08) 8233 9433 W www.boylen.com.au

KATHERINE TAYLOR Manager – Accommodation Australia SA and Tourism

NATARSHA STEVENSON Manager – Policy & Industry Affairs

DARREN STEELE COUNCIL ADMINISTRATION

SARAH LEGOE Senior Advisor –Workplace Relations, Liquor Licensing & Gaming

GARY COPPOLA Manager – Legal and Advocacy

DIDIER VOLLERIN

Manager – Liquor Licensing & Gaming Advisor

SCOTT VAUGHAN Membership & Business Services

LUCY RANDALL Manager – Events & Partnerships

LIZ TURLEY Training Coordinator

JOSH BEVAN Manager –Communications and Marketing

BELINDA RICHARD Executive Assistant

TIM BOYLEN Managing Director tboylen@boylen.com.au

JAMIE RICHARDSON Advertising sales@boylen.com.au PATRYCJA WHIPP Studio Manager/Graphic Designer