T H E O F F I C I A L P U B L I C AT I O N O F T H E A U S T R A L I A N H O T E L S A S S O C I AT I O N ( S A B R A N C H ) A U G U S T 2 0 2 2
EPIC TENURE AT
‘THE MONKEY HOUSE’
NEW LOOK
BRIGHTON METRO HOW PUBS CAN
THRIVE DURING INFLATION
WWW.BOYLEN.COM.AU
W W W.A H A S A.A S N.AU
Adelaide’s Best Hotel Website Design Company
boylen.com.au
Adelaide Web Designer 08 8233 9433 2 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Shortcut to Stories
SKIP TO
AUGUST 2022
SKIP TO
Scott’s Spot
This month Scott covers the usual short stories featuring the outback experience in Ceduna, and other photos/observations.
SKIP TO
SKIP TO
Lord Exmouth Hotel
The year was 1977 when a young family, Graham and Barbara Cox, took over as publicans of the Lord Exmouth Hotel.
SKIP TO
Brighton Metro Hotel
Thriving During Inflation
Many publicans with grey in their hair are philosophical about increasing inflation.
SKIP TO
Google My Business
Changes to Annualised Wage
04 From the General Manager
18 Regional Meetings
28 Coopers Releases 2022 Vintage Ale
06 From the AHA National President
20 Tourism Industry on Track to Recovery, But New Challenges Arise
29 Save the Date: 2022 Hotel Awards for Excellence
22 How Google My Business Can Get More ‘Bums On Seats’
30 AHA|SA Corporate Partner Directory
Even with its recent $2.6 million renovation, the Brighton Metro Hotel has retained the local character it is so renowned for. I N
T H I S
Google My Business is now Google Business Profile. The name has changed but its importance is as critical as ever.
The Fair Work Commission (FWC) has now finalised their determination in the Annualised Wage Arrangements matter (AM2016/13) in the 4 yearly review of modern awards.
I S S U E
08 Scott’s Spot 10 Lord Exmouth Hotel 12 Tips on Thriving During Inflation 14 Brighton Metro Hotel
24 Changes to Annualised Wage Arrangements - HIGA
17 AHA|SA Podcasts
27 Hotel Concierge Meeting
31 Our Shout Podcast 32 AHA|SA Corporate Partners 2022-2023 33 Gaming Care
CHEAP SWEEP CHIMNEY SWEEPING SERVICES
Combustion Heaters - Open Fireplaces - Pizza Ovens
We provide professional, affordable and reliable service for all: Pubs - Hotels - Motels - Restaurants - Cafes - Clubs - B&Bs Prepare now for next season.
T: 1300 796 337 Years Serving the SA Hotel Industry
E: cheapsweep@pythonoz.com
Certified Member of the Australian Chimney Sweeps Association
W W W . A H A S A . A S N . A U
C E R T I F I E D C H I M N E Y S W E E P
| Hotel SA | 3
From the General Manager IAN HORNE – AHA | SA GENERAL MANAGER
A Meeting With the SA Cabinet In the lead up to the March 19 State Election, the ALP announced that it would be their intention to work with industry and that they would be inviting selected peak bodies to take the opportunity to brief the State Cabinet on their sector, ambitions and challenges. The AHA|SA had such an opportunity in the last week of July. Never in the living memory of this Association has the Association been able to make a presentation to the Cabinet which includes the Premier and all Ministers. President David Basheer, Deputy CEO Anna Moeller and myself presented at the Monday morning Cabinet meeting, firstly giving an overview of the size and collective economic impact. A more detailed discussion was held on staff shortages, liquor licensing
JUMP TO
ambitions, gaming and gambling, tourism and accommodation challenges and COVID-19 management going forward. However, we did take the opportunity to lay claim to what we want. Simply put, we want to be consulted on any issues that impacts on hotels and hospitality and the 26,000+ hotel employees. We would prefer to work in partnership with the Government and with Ministers to get the best outcomes. We emphasised that we want to be part of the solution and that our industry should be prioritised because of our decentralised capacity to create jobs and generate investments and finally we asked to be heard on what ‘living with COVID’ means. We made the point that restrictions, whether mandatory
Scott’s Spot
4 | Hotel SA | W W W . A H A S A . A S N . A U
Tips on Inflation
mask wearing or work from home directions, etc. have an immediate negative impact on hotels and hospitality capacity to employ and retain staff. The Premier and Cabinet Ministers asked questions and shared perspectives. We are grateful to have had the opportunity to present our industry and are pleased with the positive and supportive response from Cabinet. It was a meeting that was a long time coming but we hope will not be a once off. It’s a very good start, however to the next four years of State Government.
Ian Horne, AHA|SA General Manager
Changes to Wages Back to Contents
Back to Contents
Click here to watch video
W W W . A H A S A . A S N . A U
| Hotel SA | 5
From the AHA National President SCOT T LEACH AHA|SA President David Basheer is currently on leave.
A Fractured ‘Body Politic’ Makes Your AHA More Important Than Ever “…democracy is the worst form of government – except for all the others that have been tried…” Winston Churchill
What also became rapidly clear on election night was the fracturing of our body politic – perhaps permanently.
The famous British Prime Minister would know the truth of those words. In July 1945 the great wartime leader was unceremoniously booted from office after leading Britain to victory over Nazi Germany that same year.
Labor won the election with a majority – just (and congratulations to Anthony Albanese for proving a boy from a housing commission in the backblocks of the Inner West can make it to the top office in the land).
Proving once again the public usually won’t thank you for what you’ve done – but are more interested in what you are going to do.
In fact, we are lucky to have a man of Albanese’s character in the top job at this time. As the manager of house business in the Gillard era he was able to use his considerable negotiating skills to steer more than 300 pieces of legislation through Parliament. This made her Government one of the most productive in our history despite being in minority.
Churchill’s words and his fate sprang to mind as I watched the election results roll in on the night of Saturday, 21 May from behind the bar at The Rose of Australia. It soon became clear our former PM Scott Morrison was to share Churchill’s fate – despite steering Australia through the choppy waters of the pandemic relatively unscathed.
Those skills will be needed yet again as election night saw Labor return to power with less than 33 percent of the vote, with one in three voters
6 | Hotel SA | W W W . A H A S A . A S N . A U
turning to independents or minor parties. The rise of the teals and a new crossbench of 16 in the lower house (and my congratulations to them all) marks the fracturing of our Parliamentary system. For good or ill - depending on your views - I believe it is here to stay. The voting figures speak for themselves. In 1951 almost 98% of the vote went to the two major parties – in 2022 that figure was at an all-time low of 68.5%. And once elected, Independents have a way of increasing their majorities. Just have a look at that great friend of our industry (yes I’m being sarcastic) Andrew Willkie. In the 2010 Federal election, Wilkie, in the Tasmanian seat of Denison, was elected on a primary vote of 21.3 per cent, following Back to Contents
strong preference flows from the Greens (19%) and Labor (35.8%). By the 2019 election he had turned that into a primary vote of 50%! In May he still managed 45.54 % of the primary despite strong challenges from Labor (18.76%), Liberal (15.85%) and Greens (13.45%) candidates. In North Sydney, Independent Kylee Tink won the formerly blueribbon seat from the Liberals Trent Zimmerman with a primary vote of 25.20 % compared with Zimmerman’s 38.05 %. The seat of former Liberal Minister Julie Bishop (Curtin, WA) was taken by independent candidate Kate Chaney, on a primary vote of 29.46% despite the Liberals receiving 41.33% of first preferences. In the Western Sydney seat of Fowler, Independent candidate Dai Le was elected with a primary vote of 29.51 compared to Labor’s Kristina Keneally’s 36.06%. Minor parties benefited from the fracturing of the body politic too. In the Queensland seat of Ryan, Greens candidate Elizabeth WatsonBrown was declared elected on a primary vote of 30.21% - the LNP incumbent received 38.5%. In nearby Brisbane, the Greens candidate was again successful with a primary vote of 27.24, in comparison to the LNP’s 37.71%. I could go on… My point is this: fracturing of the body politic means the Government
now has to deal with a block of crossbenchers and minor parties in the lower house (many with differing agendas, views and motives) as well as a Senate in which they do not have a majority (and probably never will). It also means organisations like the Australian Hotels Association have never been more important. For more than 100 years the Federal Parliament has had a stable lower house with most Governments having a comfortable majority. The AHA dealt with Labor or the Coalition on policies beneficial to our members, their workers and the millions of Australians who use our venues. We have been the voice of reason and common-sense and while we might not win every battle, we are always heard. That dynamic has shifted. We are now dealing with a range of elected lower house MPs with a wide range of views and perspectives who are keen to make a mark. A single publican – already working around the clock on his or her business – does not have the time or resources to cope with the political structure as well.
Communications and Media Jason Bartlett has been tapped to also work at the national level (given his strong background in media and politics). Never has having properly resourced strong state and territory branches been more important. We need stability and certainty to run our businesses and employ our staff – to do this securely we need the shield of the AHA family representing us at the highest levels in Canberra, in Sydney, in Melbourne, Perth, Adelaide, Hobart, Darwin and Brisbane and the regions. I am proud of the teams we have in place at the state and federal levels and the job they all do, so we can do ours. Federal issues affect each and every one of us – from immigration rules to health edicts and, of course, the ceaseless lobbying of the anti-alcohol, anti-gaming, anti-fun brigades. Rest assured they are already beating down the doors of new MPS pushing their agendas.
Never has having a strong voice on the ground in Canberra been more important and we are very lucky to have our CEO Stephen Ferguson down there telling it like it is.
With elections in Victoria towards the end of this year and in NSW in March next year it will be interesting to see what happens – particularly if the ‘Teal Independents” can replicate their extraordinary success at the state level and we see an increasing fragmentation of state politics.
Never has having the proper resources in place in Canberra been more important - and it has one of the reasons the AHA NSW head of
After all – anything can happen in politics… even Churchill was voted back into office in 1951 at the age of 77.
The heart of theHills
The versatility of Basket Range & Carey Gully Sandstone means that the options are only limited by your imagination. For commercial, home and garden look no further than the product to build your dreams - Adelaide Hills Sandstone. Contact us (08) 8390 3420 info@ahsstone.au 262 Basket Range Road, Basket Range, SA 5138
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 7
O N E
F O R
T H E
R O A D
W I T H
V A U G H A N Y
Scott’s Spot Hello all and welcome to the August edition of Scott’s Spot. This month I’ll cover the usual short stories featuring the outback experience in Ceduna, and other photos/ observations over the last month. The August spotlight will be on Lord Exmouth Hotel (aka ‘The Monkey House’) publicans, Graham and Barbara Cox, highlighting an incredible 45 years at the venue!
Heath and Natalie Johansen, Uraidla Hotel.
We were treated to wood oven pizzas and local seafood, along with beverages on what was a stunning winters’ night. A massive thanks to the Ceduna locals and suppliers whose hospitality was incredible, along with our wonderful beverage partners who contributed to the evening. Enjoy a couple of snaps that were taken featuring the great man ‘Boof’.
REGIONAL MEETINGS There have been back-to-back regionals throughout the months of June and July starting with the Prince Edward in Wallaroo hosting the Yorke Peninsula meeting, followed the next week with the Ceduna Foreshore Hotel hosting the Eyre Peninsula meeting, both in June. Moving into July, The Sundowner Hotel in Whyalla hosted the Port Pirie/Port Augusta/ Whyalla and Far North meetings, followed closely by the Terminus Hotel in Morgan hosting the Murray/Mallee meeting. All were fantastic days and we greatly appreciate the response from both publicans and corporate partners within these regions.
David ‘Boxer’ Carr, Ceduna Foreshore Hotel Motel.
OUR SHOUT PODCAST It’s been an enjoyable couple of months interviewing Heath Johansen, Manager at the Uraidla Hotel , along with David Carr CEO at the Ceduna Foreshore Hotel Motel , which included some short roaming interviews with fellow publicans and corporate partners who were in attendance. I finished off interviewing Terry Austin, publican at the Troubridge Hotel down in Edithburgh. Thanks to all who participated and please let me know if you would like to be involved.
Terry Austin, publican of the Troubridge Hotel.
OUTBACK EXPERIENCE TREVOR ‘BOOF’ GRENFELL I could not write this article without acknowledging Trevor Grenfell who manages Ceduna Foreshore Hotel Motel. For those of us fortunate enough to arrive on the Tuesday evening before the regional, Trevor had organised a couple of buses that headed 30 minutes out of town to a farming property with a woolshed, bonfire and friendly locals awaiting us.
8 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
On the road KEESEY PUB ADVENTURES Check out the Facebook page Keesey Pub Adventures who are a couple exploring every pub across Australia and, at the time of writing, are on the West Coast of SA. I was advised that their Hotel Boston visit was number 1544 (thanks Martin Daunt). Definitely worth a look, with wonderful photos at every venue visited and by all reports, a lovely couple.
Beautiful sunrise taken from the Port Lincoln Hotel .
FAREWELL & WELCOME I wanted to acknowledge venues who have been part of the AHA|SA for a number of years, and wish all the best for future endeavours, while also welcoming new licensees.
Welcome to Chris, Janine and Tina from the Port Kenny Hotel .
Penneshaw Hotel Pastoral Hotel Tavern on Turton Commercial Hotel Jamestown Christies Beach Hotel The Rosey Hotel FOLLOWING ARE A FEW SNAPS TAKEN OVER THE LAST COUPLE OF MONTHS :
Stunning evening outdoors at the Cornucopia Hotel, Wallaroo .
Enjoy this month’s feature story on page 10 . It’s a fantastic read and a beautiful story that follows a family’s legacy and longevity within the hospitality industry - Lord Exmouth Hotel (The Monkey House). That’s all for this edition. As always, any funny or weird stories and/or photos, please email to svaughan@ahasa.asn.au . Lovely catch up with Kathy Richardson at the Tower Hotel along with Scott and Connie from Hostplus.
Back to Contents
Until next time, ci vediamo dopo.
W W W . A H A S A . A S N . A U
| Hotel SA | 9
O N E
F O R
T H E
R O A D
W I T H
V A U G H A N Y
Publicans of the Lord Exmouth Hotel, Graham and Barbara Cox.
Lord Exmouth Hotel The year was 1977 when a young family, Graham and Barbara Cox, with their children Sean and Donna, took over as publicans of the Lord Exmouth Hotel , located at Exeter/Semaphore.
Semaphore. Little did he know that 20 years later he would be the publican.
The Lord Exmouth Hotel, known as ‘The Monkey House’, had hundreds of stuffed monkeys dangling from the ceiling and bars. People from all over the world come to look at the monkeys, taking photos and embracing an old pub with good old fashioned charm.
In the early days, when the bar would open at 6am, it would be full by 7am with wharfies who would stop in for a rum or a couple of pints on their way to work.
The Lord Exmouth Hotel is a small corner pub, located one street back from Semaphore Road and Glanville Train Station.
The family lived upstairs and Donna recalls getting ready for school, the juke box on full volume at 6am. “Dad (Graham) would be working, we would go behind
Graham said he had seen enormous change in the past 45 years.
Graham said, “He would do a day’s trade before midday.”
Graham and Barb have since become ‘living history’ when it came to being publicans. Certainly up there with the longest serving publicans at the one establishment. Graham acknowledges it’s a great achievement. 45 years in the business cannot be achieved without a brilliant wingman, and Graham’s wingman is his wonderful wife, Barbara Ann. Barbara does a lot of behind the scenes work and the customers adore her. Graham discovered the pub in the 1950s as a young boy selling newspapers to all the local pubs at 10 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
On the road
Graham and Barbara Cox with children Sean and Donna.
Wolf Creek actor, John Jarrett, with Donna Cox.
the bar, give him a kiss goodbye whilst the customers would be drinking, dancing, doing shots, and calling out ‘have a great day at school’.”
Graham Cox enjoying a game of footy.
Graham and Barbara Cox with children Sean and Donna.
These days, the bar opens from 11am. The locals pop in for a drink and a chat about the footy, horse racing and banter. The hotel hosts live music every Sunday, it’s an instant party with people from all over Adelaide enjoying the tunes. The building dates back to 1859, it has excellent acoustics. “Our ‘feel at home’ beer garden is incredible. We have upgraded this space over the years and the locals appreciate the serenity.” The hotel is described as a ‘country hotel in the city’ with an electric and lively history. Movie producers love pubs that are old school, hence the Lord Exmouth Hotel has been in so many movies, including: The Territorian, Australian Rules, Wolf Creek and Stateless. “45 years is a long time in the hospitality business, 1977 changed my life, my family’s life, we love it, I wouldn’t change a thing,” said Graham. Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 11
AHA | SA MEMBER INFORMATION
Tips on Thriving During Inflation
Many publicans with grey in their hair are philosophical about increasing inflation. Having successfully traded through decades of high, double-digit inflation, they know what has to change to stay profitable.
cost of living adjustments to wages meant people were getting a pay rise every 13 weeks – and they tended to spend. In 2022, the new Federal Government is committed to a “real increase” in wages.
A large part of that change is a mental shift.
People forget that spending during the 1980s was quite strongly.
“We’ve got accustomed to zero inflation, wages remaining stable and costs being steady,” said one publican.
Another hotelier said it was important to lock in lower prices where possible, such as long term electricity contracts.
Now most cost inputs are rising. Everything from electricity and insurance to food and beverage.
Ask for advance of warning from major suppliers, enabling you to buy in bulk at the lower price and stockpile.
“We will see enduring inflation. It will have pluses and minuses but you can do very well. “I’m old enough to remember having to learn to trade with inflation and then with zero inflation. “But inflation does not have to hurt profits.” THE SOLUTION The obvious change in strategy is to increase prices to keep pace with rising costs. For example, the average daily rate for rooms will go up, providing a higher return. (In the US, hotel rates rose by 1% to 3.7% each month in the first four months this year.) Increasing prices can have a negative impact if patrons respond by staying away – but history suggests this need not be the case. In Australia during the last inflationary period, quarterly 12 | Hotel SA | W W W . A H A S A . A S N . A U
“...inflation does not have to hurt profits.” Other points: • For those carrying debt, remember that inflation dissipates the real value of your debt. • As the rest of the world is experiencing inflation, it could be argued that it’s best for Australia to be “in step” to keep down the cost of imports. • Construction costs are rising. This requires a much tighter focus on input costs, tight documentation and rigorous project management. PROFESSIONAL VIEWPOINT In a recent report, commercial real estate company Back to Contents
CBRE had this to say about accommodation hotels: “Most hotels’ returns are not sensitive to low-tomoderate inflation.” “Due to the uniquely short lease periods (room rates), measured in days rather than months or years, hotels have been debated as a hedge against inflation. “In theory, hotel managers could rapidly adjust prices to account for any short-term variations in inflation. Can hotels use this approach to hedge against inflation?” However, the CBRE report says history provides a caveat to this. “Avner Arbel and Robert H. Woods (1991)1 examined the performance of hotels between 1975 and 1989, an era of high inflation. “They concluded that adjusting prices too closely to the rate of inflation decreases returns over this period, as the higher prices also lead to reduced occupancy in times of high inflation. “Since inflation does not affect all prices equally, consumers often shy away from travel when faced with a higher cost of living.” You can read the report here
Bloomberg cited hospitality consultant Bjorn Hanson, who said labour shortages would impact room rates. “Hotels are unable to find and hire people, even with cash incentives for simply showing up at an interview and hourly wages that have grown 30% to 50% since 2019. “A recession could draw more people back into jobs, but for now, hotels have to hope leisure travellers are more flexible when it comes to room service or cleaning schedules, and they’ll continue to run with fewer backof-house staffers to avoid driving up payrolls.”
During September 2022, we’d love to partner with you to raise a toast to a Campari icon…The Negroni. You are invited to register for Negroni Week giving you the opportunity to raise funds by donating at least $1of every Negroni sold for your selected charity during 12th-18th Sept 2022. For more information contact info.australia@campari.com.au Registrations open 15 August 2022.
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 13
Brighton Metro Hotel BY LUCY BREWER Even with its recent $2.6 million renovation, the Brighton Metro Hotel has retained the local character it is so renowned for—and Charlie’s Diner is as popular as ever. The hotel was acquired by national operator, Australian Venue Co, in 2019, joining the company’s portfolio of 150 pubs. It was important for Australian Venue Co to preserve the 175-year history of Brighton Metro Hotel in the revamp, and prioritise the experience of its loyal customers, while attracting new ones. While Australian Venue Co is a national group, it is a focus for the company to ensure its hotels stay true to their locality. “We invest in our pubs after careful consideration of the local community, and what they want from their local. Brighton Metro Hotel was our first renovation project in South Australia, and we’ll continue to invest in the state. We love to breathe new life into tired old pubs, and we’ve had a fantastic response from locals after the Brighton Metro Hotel renovation,” said Australian Venue Co Chief Operating Officer, Craig Ellison. Hotel Venue Manager Brad Johanson adds, “Brighton Metro Hotel is renowned for Charlie’s Buffet - arguably one of Adelaide’s most famous buffets - so it was 14 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
essential to us that we made it even bigger and better with the renovation. It’s a beautiful buffet now, and it has something for the whole family – it’s been a hit with locals.” “The addition of the large beer garden has also created a new destination for social groups – it’s helped us attract a new demographic to Brighton Metro, alongside our regulars and local families.” “Keeping that brand there was a great thing that we did,” said Brad. “The people that we have come in … there’s a lot of the old ones that love it, and the new ones can’t believe they’ve never been here.” Another popular addition in the renovation was the children’s playroom. The space is equipped with the latest gaming consoles, and a kids’ cinema that streams tv shows and movies straight from Foxtel. “The kids love it, and it gives the parents the ability to sit down and enjoy themselves,” said Brad. It’s in keeping with Brighton Metro Hotel’s appeal as a family-friendly destination, one that looks to accommodate all demographics. “We’re happy to accommodate anybody here at Brighton, regardless of who you are, or where you’re from,” said Brad. “Brighton Metro is certainly becoming one of those venues that everybody knows about.” Australian Venue Co is currently overseeing a major renovation of Waterloo Station Hotel, including an epic new beer garden and kids play area.
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 15
16 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
AHA|SA Podcasts
The AHA|SA now has a range of podcasts available for members, to suit all your needs and interests. Podcasts are a great way for you and your staff to receive up-to-date information for the hospitality industry, access important resources, and learn more about SA pubs and publicans, both old and new. Whatever your mood, there’s a podcast for you. Tune in via your favourite podcast app!
OUR SHOUT: THE SA HOTEL PODCAST
CHECK INN : MENTAL HEALTH & WELLBEING IN HOSPITALITY
BEHIND THE BAR : STORIES OF SA PUBLICANS
LISTEN ON
LISTEN ON
LISTEN ON
SPOTIFY
SPOTIFY
SPOTIFY
APPLE
APPLE
APPLE
Our Shout is the official podcast of the SA Hotel industry, brought to you by the AHA|SA. Hosted by Mandy Collins, publican of the Lady Daly Hotel, Our Shout is a great 30-minute listen to keep you and your team up-to-date with the latest hotel industry news and information, interesting pub stories and business tips from our corporate partners. Published on the last Monday of every month, this is a podcast not to be missed!
Back to Contents
The last two years have been incredibly challenging for the hospitality industry, so the AHA|SA and corporate partner EML, have created the Check Inn - Mental Health and Wellbeing in Hospitality podcast to help those in the industry. Hosted by Tim Boylen and Organisational Psychologist Hayley Lokan, this series of six podcasts covers various topics in short, easy-to-understand episodes for you and your staff. Topics include resilience, managing stress, emotional intelligence, managing change, wellbeing and dealing with difficult customers.
Update: Greg Fahey is the latest addition and you’re sure to get a laugh as he tells a wide range of stories. In the brand new podcast series, Behind the Bar - Stories of SA Publicans, SA publicans recall “the way things used to be” - the days of SP bookies, paying off police and hotels doubling as prisons and morgues. Listen to tales of the day beer ran out, memories of the “six o’clock swill” and previously untold stories of political intrigue, as well as Peter Hurley’s thoughts on Nick “No Pokies” Xenophon.
W W W . A H A S A . A S N . A U
| Hotel SA | 17
R E G I O N A L
M E E T I N G S
It was a fantastic regional meeting of hotel members at the Sundowner Motel Hotel, Whyalla on 19 July, followed by lunch with our incredible corporate partners. Massive thanks to Firthy, Brad and their wonderful team for hosting a great event.
18 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Also a huge thanks to Phil and Heather, along with the team at the Terminus Hotel Morgan for hosting the Murray/Mallee regional meeting on 26 July, it was a fantastic event. To our wonderful hotel members and corporate partners, thanks as always for your ongoing support.
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 19
Tourism Industry on Track to Recovery, But New Challenges Arise After a challenging two and a half years, South Australia's tourism industry is enjoying a return to positive business activity, but concerns about rising costs, inflation and labour shortages are threatening business confidence. The Tourism Industry Council South Australia (TiCSA), the state’s peak tourism industry body, has released the results of its latest Industry Sentiment survey. While the return of interstate and international visitors is making a positive impact, rising business costs were identified as the biggest challenge for almost two-thirds of businesses. Staffing and wages also emerge as key challenges. Just 25% of businesses increased their workforce over the June quarter, while 45% of businesses reported an increase in wage expenses, many citing this was to attract and retain staff in a tight, competitive market. As one respondent aptly states, ‘COVID [is] impacting on staff availability and needing to have more staff trained to cover gaps... Higher staff turnover… long term permanent employees left to pursue employment outside hospitality.’ These issues have been identified nationwide, with the two highest ranked concerns being a lack of staff and rising staff costs. The increasing costs of doing business are also starting to flow on to customers with 45% of businesses reporting they had increased their prices since last year. While short-term business outlook has softened because of these challenges, the resilience of the South Australian tourism industry is reflected in the 12-month outlook, where almost two-thirds of businesses are ‘confident’ or ‘extremely confident’. TiCSA CEO, Shaun de Bruyn said that the positive business activity is promising, but the survey results are a reminder that recovery from COVID-19 will not be a swift and smooth journey. ‘Labour shortages, rising inflation, and an uncertain economy take the shine off what looks to be a pathway to the strong recovery of the tourism industry,’ Mr de Bruyn said. ‘We must emphasise that recovery isn’t immediate, and despite things looking bright, we must continue to work with industry to build their resilience.’ 20 | Hotel SA | W W W . A H A S A . A S N . A U
Minister for Tourism, the Hon Zoe Bettison MP echoes the optimistic long-term outlook of Mr de Bruyn and the industry. Minister Bettison said, “Despite the challenges our state and the rest of the world have endured in the last two years, the South Australian tourism industry continues to go from strength to strength with almost two thirds of business owners and operators stating that despite the rising business costs they are ‘confident’ or ‘extremely confident’ as visitor expenditure in SA continues to increase.” “Market shares across all segments continue to be relatively high compared to historical levels and we are also thrilled that according to the latest STR data, accommodation occupancy in regional SA was 56% up in June 2022, well above the pre-COVID June 2019 result of 48%.” “As a government, we acknowledge that staffing and wages remain the key challenges for business operators in the tourism industry. Therefore we are committed to providing support and assistance to those who need it the most while we work towards securing events that will promote our wonderful state and encourage the return of interstate and international visitors.” Mr de Bruyn added that TiCSA’s recently signed commitment with the State Government would be fundamental in providing support. ‘It is heartening to have a formal commitment to work collaboratively with the State Government to address issues and priorities of the tourism industry. This positions us well to support the recovery from the ravages of COVID-19, as well as face challenges ahead.’ ‘Our Tourism Industry Recovery Agenda remains critical to ensuring businesses stay afloat and continue to recover and rebuild from the impacts of the last 2.5 years, and South Australia continues to claw back the $5.3bn lost in visitor expenditure.’ To view the full June quarter Tourism Barometer Report, please click here . To view past Tourism Barometer Reports, please click here . Back to Contents
Key Findings • 72% of businesses reported they were not experiencing a downturn due to COVID-19 • Over 60% of businesses cited rising business costs as a key challenge moving forward • Interstate border reopening and therefore increased interstate travel was one main reason for positive performance in the June quarter • 49% of businesses reported an increase in the holiday/leisure market segment • Almost two-thirds of businesses are either ‘extremely confident’ or ‘confident’ about the next 12 months • Business outlook has decreased marginally by 12 points on January quarter • Negative factors influencing future outlook include increasing inflation, higher interest rates, uncertain economy, staff shortages and rising COVID-19 case numbers • Positive factors influencing future outlook include strong market demand, removal of border restrictions, more interstate and international visitors, and new products or renovations • 25% of businesses increased their workforce
Green colo Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 21
How Google My Business Can Get More ‘Bums On Seats’ Google My Business is now Google Business Profile. The name has changed but its importance is as critical as ever.
+
It’s free and it’s incredibly simple to manage. People often look at it before they go to your website, to check out star ratings, photos or to get contact details. Here’s what the Boylen Google Business Profile (GBP) looks like:
+ 22 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
WHAT IS GOOGLE MY BUSINESS GBP is basically a free tool offered by Google to help promote businesses through Google Searches and Map. You can imagine it as an online directory of local businesses the web’s biggest search engine pulls up whenever someone does a search. KEY COMPONENTS OF GMB Google Knowledge Panel It’s basically the highlighted snippet that appears at the top-right of search results when searched using desktop or near the top of the page on mobile when a search is triggered. This is referred to as the knowledge panel because it displays key information such as your business address, hours of operation, phone number, website, link to products or services, reviews and other important information. Google Local Pack Your Profile provides data for this feature, also referred to as 3-pack, which are the three business listing results that appear under the map when a user runs a localised search. For example, a local search for “Hotel in Gawler” features pubs within the area. Google Maps Google Maps is essentially a fullfeatured page extension of local businesses when a user clicks on ‘view all’ from the Local Pack SERPs (Search Engine Results Page) or from the Maps tab in Google’s dashboard. Both the local pack and Google Maps are intended to help people looking for directions as well as to discover businesses and locations. HOW TO SETUP YOUR GOOGLE MY BUSINESS LISTING Setting up your Profile account is Back to Contents
a very straightforward and simple process that only takes a few minutes to complete. Follow this step by step process to get started . Or you can watch the video above. HOW TO STAND OUT AND STAY ON TOP Since the shift in consumer behaviour, there’s been an increase in search queries and website engagement. According to the 2020 survey conducted by BrightLocal, 68% of local marketing experts believe your GBP is more important than it was in 2019. However, with the number of competitions establishing their presence, how do you stand out? The answer is by being mindful of how Google’s local ranking works. Consider these three main factors when optimising your profile: • RELEVANCE • DISTANCE • PROMINENCE RELEVANCE - refers to how complete and accurate your business information is, relevant to the searches. Does your business profile have complete and accurate information,
such as business name, category, address, and contact information? DISTANCE - refers to how far your physical business location is from the registered location of the search. According to Google, if the user’s location isn’t specified, the distance is calculated based on what it knows about their location. PROMINENCE- is based from links, articles and directories that Google has gathered about your business across the web. It also heavily relies on reviews and recommendations from previous customers. More than 80% of people trust online reviews as much as personal recommendations .
+
Remember that this isn’t a set-upand-forget type of thing. It requires constantly improving and keeping your information up-to-date. Go ahead and start amplifying your online presence with Google Business Profile and feel free to give the team at Boylen (AHA|SA Silver Partner) a shout if you need any help.
+
W W W . A H A S A . A S N . A U
| Hotel SA | 23
AHA | SA MEMBER INFORMATION
Changes to Annualised Wage Arrangements - HIGA OWEN WEBB - AHA | SA WORKPLACE RELATIONS MANAGER
The Fair Work Commission (FWC) has now finalised their determination in the Annualised Wage Arrangements matter (AM2016/13) in the 4 yearly review of modern awards. The decision results in some significant changes to the current annualised salary provisions in the Hospitality Industry (General) Award 2020 (HIGA). The FWC’s decision varies the HIGA terms that relate to non-managerial annualised wage arrangements under clause 24. The variation takes effect from the first full pay period that starts on or after 1 September 2022. In this article we outline the key details of these changes.
WHAT IS AN ANNUALISED WAGE ARRANGEMENT?
WHO DO THE CHANGES APPLY TO?
An annualised wage arrangement, also known as an annualised salary, is a way of paying an employee whereby an agreement is made that a fixed annual wage is paid, that will renumerate the employee for some or all of the separate payments they would be entitled to under an Award (e.g. hours of work, penalty rates, overtime, allowances, loadings etc.).
The changes relate to clause 24 of the HIGA, that is, only in relation to Non-Managerial employees.
The HIGA provides for two different salary arrangements, at clause 24 and 25. Clause 24 relates to all classifications other than Managerial Staff (Non-Managerial), and clause 25 relates to Managerial Staff only.
24 | Hotel SA | W W W . A H A S A . A S N . A U
No changes have been made to clause 25 of the HIGA – Salaries absorption (Managerial Staff (Hotels)), which provides for a Managerial exemption arrangement. The changes are being made to the HIGA, therefore employees covered by an Enterprise Agreement are not immediately affected. Although the changes could be relevant in future Enterprise Agreement negotiations and approvals. Similar changes will also take effect from the first full pay period on or Back to Contents
includes, and the outer limits that apply. • Require additional records to be maintained. • No longer require time in lieu for time worked on public holidays to be provided. OUTER LIMITS The HIGA will introduce “outer limits” of penalty rates and overtime hours. These outer limits are: • More than 18 penalty rate hours per week; or • More than 12 overtime hours per week. Note: “Penalty Rate Hours” means ordinary hours worked Saturdays, Sundays, Public Holidays, and midnight to 7:00 am on weekdays, but excludes hours worked between 7:00 pm to midnight on weekdays. The weekly limits specified may be averaged over a period of up to four weeks, if the employer operates a roster cycle over such a period. after 1 September 2022 in relation to the Restaurant Industry Award 2020. WHAT ARE THE CHANGES? Clause 24 of the HIGA will be changed to: • Require the separate payment to employees, in addition to the amount of annualised salary paid, when “outer limits” of penalty rates and overtime are exceeded in a particular pay period. • Require employers to conduct a reconciliation every 12 months or upon termination of employment, calculating the difference between what the employee would have earned in separate entitlements compared to salary paid, with any shortfall being back paid with 14 days. • Require annualised salary agreements to specify certain details, including the amount of annualised wage, the award entitlements that the salary Back to Contents
WHAT HAPPENS IF AN EMPLOYEE WORKS BEYOND THE OUTER LIMITS? Where the outer limits are exceeded, the HIGA will provide that such hours worked are not covered by the annualised wage, and in addition to the annualised wage payment made, an employer is required to pay the hours worked beyond the relevant HIGA rates of pay. OUTER LIMITS – AN EXAMPLE Ramon is a Cook grade 3 (tradesperson) (wage level 4), employed on annualised salary of $67,000 gross per year ($1,288.47 gross per week). Ramon is rostered to work 10 hours on Saturday, and 10 hours on Sunday in addition to 18 hours during the week in daytime hours. Ramon does not work any hours between midnight and 7am on weekdays.
As Ramon has worked 20 “penalty rate hours”, he has exceeded the outer limit by 2 hours. Ramon will be entitled to $1359.49 gross, made up of: $1,288.47 in annualised wage; $71.02 ($35.51 x 2) for the two Sunday penalty hours that were outside the outer limit.
RECONCILIATION The HIGA will require employers to conduct reconciliations: • after each 12 months of the annualised wage arrangement, or • within any 12-month period upon the termination of employment of the employee or termination of the agreement, with any shortfalls identified to be paid within 14 days. This new obligation builds upon existing provisions which require an employee not to be disadvantaged by an annualised salary. When do employers have to conduct the first reconciliation? Upon the new provisions commencing, employers will likely need to enter a new annualised wage arrangement. Based on this arrangement commencing on or around 1 September 2022, the first 12 month period of the salary in which a reconciliation will need to occur will end on or around 1 September 2023, or sooner if the employment is terminated. Importantly, employers should also take steps to ensure that the existing obligation for an annualised salary have been complied with up until this date, to ensure the employee has not been disadvantaged. CHANGES TO REQUIREMENTS OF WRIT TEN AGREEMENTS The HIGA will require annualised
W W W . A H A S A . A S N . A U
| Hotel SA | 25
wage agreements to specify the following: 1. The annualised wage payable; 2. Which provisions of the HIGA will be agreed to be absorbed in the annualised wage (noting these are now limited to – minimum rates, allowances, overtime, penalty rates, annual leave loading, and additional public holiday arrangements); and 3. The applicable outer limits. Updating contracts of employment For existing employees they will need to be provided with a letter amending their existing annual wage arrangement. For new employees they will need to receive a contract of employment that reflects the new salary provisions in clause 24. CHANGES TO RECORD KEEPING In addition to retaining a record of start and finish times of each working day, employers are required to record any unpaid breaks taken. All these records need to be signed off or acknowledged as correct in writing (e.g. by signing or by electronic means) by the employee, in each pay period or roster cycle.
Instead, these hours will be treated as penalty rate hours, with up to 18 being able to be worked per week. If this outer limit is exceeded, these hours will need to be paid separately at the relevant public holiday penalty rate. WHAT ARE THE ALTERNATIVES TO ANNUALISED SALARIES? The potential cost impact and complexity of these changes may prompt employers to reconsider the practicality and efficiency of paying employees pursuant to an annualised wage arrangement and instead pay employees by another means. For example: • Paying full-time employees on an hourly rate basis, with penalty rates, overtime, and allowances being paid separately in accordance with the Award provisions. To minimise the administrative burden and mitigate the potential risk of non-compliance, employers who currently employ pursuant to annualised wage arrangements should consider moving employees off annualised wage arrangements by:
WHAT SHOULD EMPLOYERS BE DOING TO PREPARE? Employers subject to the HIGA that have current employees on non-managerial annualised wage arrangements should: 1. Ensure that payroll systems and processes can accommodate outer limit payments that may need to be made in any given pay period. 2. If not already in place, establish processes to reconcile salaries each year or sooner upon the termination of employment. 3. Ensure that accurate records are being made of working times, including breaks of annualised wage employees, and that these records are signed and acknowledged by the employee as correct in each pay period. 4. For existing salary employees – If the employer wishes to continue using an annualised wage arrangement, prior to 1 September 2022, obtain the employee’s agreement to amend their employment terms.
PUBLIC HOLIDAYS
• Ceasing to offer annualised wage arrangements to new employees, instead providing hourly rate terms;
5. For new salary employees – ensure the contract of employment offered contains terms compliant with the new arrangement.
Unlike the existing clause 24, the new provisions do not require paid time in lieu to be provided when an annualised wage employee works on a public holiday.
• Consulting with existing employees on annualised arrangements as to whether they would be willing to agree to change their employment terms.
6. Give consideration as to whether it is more practical to cease annualised arrangements and replace them with hourly rate or other arrangements.
We design, build and host beautiful hotel websites that link with your third-party software. boylen.com.au 08 8233 9433
26 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
Hotel Concierge Meeting On 28 July, the Australian Hotel Association South Australia (SA), and Les Clefs d'Or South Australia , hosted its first hotel concierge meeting in over two years at Eos by SkyCity and SkyCity Adelaide . Hotel concierges play an important role in enhancing guest experiences in this age of experiential travelling and they are goodwill ambassadors for their respective cities. This platform provided an opportunity for hotel concierges and colleagues from the hotel industry to network with each other, as well as other tourism industry colleagues in South Australia. Thank you to our speakers Erik de Roos, Executive Director Marketing at South Australian Tourism Commission , Sondra Stewart, Tourism Partnership Advisor at Adelaide Economic Development Agency , Justyna Jochym, CEO, Festival City Adelaide and Tamara Tiller, Cellar Door Manager at Penfolds Magill Estate for their invaluable time and for sharing their insights on how we can work collaboratively to drive the visitor economy in South Australia. A special thanks to Siddhartha Kaul, Chief Concierge at Eos by SkyCity and State Director of Les Clefs d’Or South Australia for his dedication and support for this event, as well as General Manager Jodi Brown, and the whole team at Eos by SkyCity for their support in hosting this event.
Back to Contents
W W W . A H A S A . A S N . A U
| Hotel SA | 27
Coopers Releases 2022 Vintage Ale Coopers has released its latest seasonal ale – the 2022 Vintage Ale. Each year, the Coopers brewing team creates a unique limited-edition Vintage Ale. This year’s Vintage Ale, the 22nd in the series, is characterised by its hop selection. The 2022 Vintage features El Dorado, an American dualpurpose hop with tropical, pear and stone-fruit notes and Huell Melon, a German variety delivering fruit and berry flavours. The brew also uses Coopers Pale Malt. Coopers Managing Director and Chief Brewer, Dr Tim Cooper, said the 2022 Vintage Ale release exemplifies the brewery’s experience in developing of premium quality, limited edition beers.
ale with floral and spice characters. “2022 Vintage Ale is perfect to drink now, or if stored under cellar conditions, it will become more complex over time as the flavours evolve and develop. “Coopers Vintage Ale is best savoured at between 4 and 6oC and served in a tulip shaped glass to bring out the array of flavours and aroma. “As with every Coopers Vintage release, only a limited number of kegs and cartons are available so drinkers should be prompt to avoid disappointment.” Coopers 2022 Vintage Ale is the 22nd in a series of Vintage Ales that commenced in 1998.
“Coopers is this year celebrating our 160th anniversary of brewing and the 2022 Vintage is an outstanding ale befit of the occasion,” he said.
Like all Coopers ales, the 2022 Vintage Ale undergoes secondary fermentation and natural conditioning with an alcohol level of 7.5% ABV.
“The Coopers Vintage release is much anticipated across Australia every year.
Coopers 2022 Vintage Ale in 355ml bottles has been available in liquor outlets from late July, in six packs and cartons.
“This year’s release is a rich, balanced and full-bodied
Did you miss last month’s Hotel SA stories on...
•
ANNUAL WAGE REVIEW ANALYSIS
•
REMEMBERING BILL SPURR AO
•
SEO TIPS CATCH UP HERE THE OFFICI AL PUBLIC ATION OF THE AUSTRALI AN HOTELS ASSOC I ATION (SA BRANCH)
28 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
A WA R D S . A H A S A . C O M . A U Back to Contents
#AHASAAWARDS #SAHOTELS
SAVE THE DATE
TUE 18 OCT 2022
A D E L A ID E
E N T E R TA IN M E N T
C E N T R E
W W W . A H A S A . A S N . A U
| Hotel SA | 29
A C C O U N TA N C Y S E R V I C E S
Cashzone 03 9574 47549
I . T. P R O D U C T S & S E R V I C E S
Bentleys SA 8372 7900
Coms Systems 1800 324 918
Boylen 8233 9433
Perks Accountants & Wealth Advisers
GBay/Aruze Gaming 0424 700 888
CompNow 1300 2667 669
08 8273 9300
Hostplus 0418 327 607
Winnall & Co. 8379 3159
Next Payments 1300 659 918
AT M S
ENERGY
Stoddart Manufacturing & Food Service
Banktech/Maxetag 1800 08 09 10
Class A Energy Solutions 8391 4853
Cardtronics 03 9574 4878
Make it Cheaper 02 9137 5260
Equipment 0427 106 103
Next Payments 1300 659 918
Power Maintenance 1300 700 500
ARCHITECTS & INTERIOR
Trans Tasman Energy Group 1300118 834
DESIGNERS
FINANCIAL PLANNING
Studio Nine Architects 8132 3999
Perks Accountants & Wealth Advisers
AUDIO VISUAL
08 8273 9300
KITCHEN & BAR EQUIPMENT
Bunnings Group 0435 630 660
LEGAL SERVICES
Eckermann Lawyers 08 8235 3957 Ryan & Durey Solicitors 6166 9000 Wallmans Lawyers 8235 3000 M A R K E T I N G & C O M M U N I C AT I O N S
Winnall & Co. 8379 3159
Digital Marketing AOK 1300 658 543
Novatech Creative Event Technology
F I R S T- A I D
MEDIA
8352 0300
St John 1300 360 455
BACKGROUND MUSIC
FOOD SERVICES
Moov Music 1300 139 913
Bidfood 0427 099 558
Zoo Business Media 07 5587 7222
Galipo Foods 8168 2000
Big Screen Video 1300 244 727
BANKING & FINANCE
Bank SA 0403 603 018 Perks Accountants & Wealth Advisers 08 8273 9300 BEVERAGE GASES
Boylen 8233 9433 FIVEaa 8419 1395 Foxtel 1300 306 460 Solstice Media 8224 1600
International Oyster & Seafoods 8231 6441
MUSIC LICENSING
PFD Foodservice 8114 2300
OneMusic 8331 5800
Thomas Foods 8162 8400
ONHOLD/MESSAGING
FURNISHINGS
1800 ON HOLD 07 5587 7222
Concept Collections 1300 269 800
PAY R O L L & H R R E S O U R C E S
BOC Limited 0424 647 568
G A M I N G A N A LY S I S
Perks Accountants & Wealth Advisers
Supagas 8252 7472
Independant Gaming Analysis 8376 6966
08 8273 9300
Winnall & Co 8379 3159
Tanda 1300 859 117
Accolade Wines 8392 2238
G A M I N G F L O AT R E C O N C I L I AT I O N
Winnall & Co. 8379 3159
Australian Liquor Marketers 8405 7744
GBay/Aruze Gaming 0424 700 888
POS SYSTEMS
BEVERAGES
Campari Group 02 9478 2727 Carlton & United Breweries 8416 7819 Coca Cola Europacific 13 26 53 (13 Coke) Coopers Brewery 8440 1800 CUB Premium Beverages 8276 4888 Diageo 0401 120 872 Empire Liquor 8371 0088 Lion 8354 8888 Liquor Marketing Group 8416 7575 Oatley Fine Wine Merchants 1800 628 539 Options Craft Liquor Merchants 8346 9111 Pernod Ricard Australia 8208 2400 Samuel Smith & Son 8112 4200 Treasury Wine Estates 8301 5400 BOOKKEEPING
G A M I N G L O YA LT Y
Bluize 1300 557 587
Bluize 1300 557 587
H&L Australia 1800 778 340
GAMING MACHINE SERVICES
P R O M OT I O N A L P R O D U CT S
Ainsworth Game Technology 0409 171 616
The Banner Crew 8240 0242
Aristocrat Technologies Australia 8273 9900 GBay / Aruze 0409 673 778 IGT 8231 8430 Independant Gaming Analysis 8376 6966
P R O P E R T Y S A L E S & V A L U AT I O N S
Knight Frank Valuations & Advisory SA 8233 5222
Konami Australia Pty Ltd 0409 047 899
R E TA I L L I Q U O R M A R K E T I N G
MAX 8275 9700
Liquor Marketing Group 8416 7575
Scientific Games 0400 002 229
S P O R T S & E N T E R TA I N M E N T M E D I A
GAMBLING SERVICES
Foxtel 1300 306 460
The Lott 132 315
S TA F F T R A I N I N G & R E C R U I T M E N T
UBET 8354 7300
Adelaide Institute of Hospitality 8338 1492
H OT E L B R O K E R S
Maxima 8340 7766
Langfords Hotel Brokers 0410 605 224
Migration Solutions 8210 9800
Winnall & Co. 8379 3159
McGees Property Hotel Brokers 8414 7800
Perks Accountants & Wealth Advisers
BUILDING EQUIPMENT/SUPPLIES/
H OT E L M A N AG E M E NT
08 8273 9300
H&L Australia 1800 778 340
St John 1300 360 455
Perks Accountants & Wealth Advisers 08 8273 9300
HARDWARE
Bunnings Group 0435 630 660
I N F O R M AT I O N S Y S T E M S / S I T E P R E P
S U P E R A N N U AT I O N
CASH & COIN EQUIPMENT
Max Systems 8275 9700
HostPlus 8219 3902
Banktech/Maxetag 1800 08 09 10
INSURANCE
WEBSITES
BK Electronics 0431 509 409
Aon Risk Solutions 8301 1111
Boylen 8233 9433
30 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
AHA|SA Podcasts
HAVE YOU LISTENED TO THE JULY EDITION OF THE AHA | SA’S OUR SHOUT PODCAST?
LISTEN ON SPOTIFY This month AHA|SA’s membership manager Scotty Vaughan heads to SA’s West Coast where Scotty catches up with David Carr from The Ceduna Foreshore Hotel Motel to discuss country hospitality, and why you need to hit the road and head to Ceduna. Scotty also chats to other members and partners who attended the Eyre Peninsula regional meeting in Ceduna at the end of last month.
Back to Contents
We also recap the sizzling success that was this year’s SA Pub Burger Challenge! Hosted in a special outdoor kitchen in the heart of Rundle Mall, 12 chefs from hotels across the state cooked off in a showdown that would decide which pub burger was the best in South Australia. We bring you all the highlights and, of course, an interview with the winner!
APPLE GOOGLE
Remember to review and rate the Our Shout podcast and recommend it to all your industry mates. Until next month, cheers!
W W W . A H A S A . A S N . A U
| Hotel SA | 31
Corporate Partners D I A M O N D
2022/23
P L A T I N U M
G O L D
131 733 S I L V E R
pfdfoods.com.au For full product range and details of your nearest branch
Ainsworth Game Technology
Bunnings Group
Konami Australia Pty Ltd
Options Craft Liquor Merchants
Australian Liquor Marketers
Campari Group
Liquor Marketing Group
Ryan & Co. Solicitors
BankSA
Digital Marketing AOK
Samuel Smith & Son
Big Screen Video
Foxtel
Novatech Creative Event Technology
Bluize
IGT
Boylen
Independant Gaming Analysis
PFD063 Hotel SA Advert (1/4 Page).indd 1
18/05/09 11:47 AM
Oatley Fine Wine Merchants OneMusic
Scientific Games Stoddart Food Equipment Tanda
B R O N Z E
1800 ON HOLD
CompNow
Langfords Hotel Brokers
Solstice Media
Adelaide Institute of Hospitality
Concept Collections
Make it Cheaper
St John
Banktech
Eckermann Lawyers
Maxima Training Group
Studio Nine Architects
Bentleys Accountants
Empire Liquor
McGees Property Hotel Brokers
Supagas
BK Electronics
GBay/Aruze Gaming
Migration Solutions
The Banner Crew
BOC Limited
International Oyster & Seafoods
Next Payments
Knight Frank Valuations & Advisory SA
Perks Accountants & Wealth Advisers
Cashzone Class A Energy Solutions
32 | Hotel SA | W W W . A H A S A . A S N . A U
Trans Tasman Energy Group Wallmans Lawyers Winnall & Co
Back to Contents
GAMING CARE works with all South Australian Hotels with gaming machines to reduce the harm caused by problem gambling. Providing the hotel industry with the capacity to respond to community concerns related to the harm associated with gambling by contributing to early intervention and support for problem gamblers and their families. Minimising the harm caused by problem gambling behaviour by fostering a compliant and proactive industry that works with regulators, gambling help services and gaming patrons to minimise harm caused by gambling. Assisting licensees and hotel staff with their compliance obligations, and supporting venue staff through education and training regarding the recognition of problem gambling indicators and assisting in accurately documenting patron behaviour. Providing licensees and hotel staff with the confidence and skills required to engage directly with patrons who are showing indicators of potential problem gambling, enabling them to intervene early and refer the patron to a gambling help service, or other support options if required.
Contact your local Gaming Care Officer, or our Office, for information on how Gaming Care can assist your venue.
T 08 8100 2499 F 08 8232 4979 E INFO@GAMINGCARE.ORG.AU 4TH FLOOR AHA|SA HOUSE 60 HINDMARSH SQUARE, ADELAIDE SA 5000
Back to Contents
For any assistance or support please contact your local Gaming Care Officer, or our office for information on how Gaming Care can assist your venue. W W W . A H A S A . A S N . A U
| Hotel SA | 33
L I C E N S E E
JULY 2022
T R A N S F E R S
H OT E L
L O C AT I O N
E F F E C T I V E D AT E
NEW LICENSEE
Lock Hotel
Lock
01.07.22
Daniel Leslie Vernon
Commercial Hotel
Jamestown
01.07.22
Tim Thomson Pty Ltd
Totness Inn
Mount Pleasant
13.07.22
Tech Pilot Pty Ltd
General Havelock Hotel
Adelaide
22.07.22
General Havelock Operations Pty Ltd
East End Cellars
Adelaide
25.07.22
East End Cellars Pty Ltd
The Flinders Hotel Motel
Port Augusta
25.07.22
Roberts and Luo Management Pty Ltd
NEW MEMBERS
The Cumberland Hotel, Glanville
O F F I C E
The Osmond Motel & Apartments
H O L D E R S
The Palms Apartments
+
P U B L I S H E R
3/288 Glen Osmond Road, Fullarton SA 5063 P (08) 8233 9433 W www.boylen.com.au
C O N TA C T
TIM BOYLEN Managing Director tboylen@boylen.com.au
Level 4, 60 Hindmarsh Square, Adelaide SA 5000 POSTAL PO Box 3092, Rundle Mall SA 5000 PHONE (08) 8232 4525 TOLL FREE 1800 814 525 FAX (08) 8232 4979 EMAIL information@ahasa.asn.au WEB www.ahasa.asn.au
JAMIE RICHARDSON Advertising sales@boylen.com.au
MADELAINE RASCHELLA ELLIOTT Studio Manager/Graphic Designer
EXECUTIVE COUNCIL DAVID BASHEER MATTHEW BINNS ANDREW BULLOCK SAM McINNES LUKE DONALDSON MATTHEW BRIEN MATT ROGERS
President Vice President Deputy Vice President Secretary Treasurer Executive Council Executive Council Executive Council
COUNCIL Andrew Kemp Andrew Plush Anna Hurley Brad Barreau
+
Corey Farmer Darren Steele Elise Fassina Guy Matthews
James Franzon Jason Fahey Jason Kelly John Giannitto
Karen Milesi Tony Franzon Peter Johnson Trent Fahey Simone Douglas Trevor Evans Tom Hannah
A D M I N I S T R AT I O N IAN HORNE General Manager ANNA MOELLER Deputy General Manager BRONTE McCARTHY Finance & Administration OWEN WEBB Workplace Relations GARY COPPOLA Legal and Advocacy SCOTT VAUGHAN Membership & Business Services KATHERINE TAYLOR Communications and TAA (SA) LUCY RANDALL Events & Partnerships DIDIER VOLLERIN Liquor & Gaming LIZ TURLEY Training Coordinator Views expressed in Hotel SA are not necessarily those of the AHA|SA or the publisher and neither can accept, and therefore disclaims any liability, to any party for loss or damage caused by errors or omissions resulting from negligence, accident or any other cause. We do not endorse any advertising materials, services offered within advertisements or products, special offers or goods promoted therein.
34 | Hotel SA | W W W . A H A S A . A S N . A U
‘N’ HOLD STACK RE FEATU REEN ON-SC CREDIT PRIZES E UNIQU AME FREE G RE FEATU
FOR MORE INFORMATIO N CALL KELLY FRACKOWSK I 0409 171 61 6 OR CONTAC T VIA EMAIL
agtslots.com/au/games/cashstacks
Back to Contents
