‘Secret’ Behind The Marion’s Success ANNA HURLEY, VENUE MANAGER OF THE MARION HOTEL , TALKS ABOUT THE SIGNIFICANCE OF THE MARION HOTEL BEING NAMED HOTEL OF THE YEAR FOR THE SECOND SUCCESSIVE YEAR. WHAT IS IT THAT MAKES THE MARION SO SPECIAL THAT IT IS ABLE TO WIN CONSECUTIVE HOTEL OF THE YEAR AWARDS? “It’s a combination of factors.
“Staffing is an issue for everyone at the moment but it’s also a key ingredient in winning such an award.” AND SO HOW ARE YOU APPROACHING STAFFING AND SKILL SHORTAGES TO BE ABLE TO MAINTAIN THE QUALITY OF THE HOTEL?
“Part of it is the massive investment that was made in the hotel. When you spend $20 million on a hotel in suburban Adelaide, you’re going to make something pretty special.
“It is a huge challenge.
“In addition to that, there’s a lot of passion that’s gone into that project from the owners, Peter and Jenny Hurley and Tony Hurley and his wife, Karen.
“So we acknowledge we’re not going to find really any experienced hospitality staff in the current market.
“But the team at the hotel is a major contributing factor, there’s a lot of super passionate people on the staff, in the head office and in the team. “It’s a massive investment that took a lot of guts and then there’s a lot of passion that’s gone into it from a group of very passionate hospitality people.
“I think we’ve just gone back to basics, which is hire for attitude, train for skill.
“So what we’re looking for is people who care about their jobs, want to do a good job, and have a happy, cheery approach to work, and who want to enjoy being at work. “We try to also then create a really fun, enjoyable work environment for them. That’s really important.”
Four Seasons Fresh Proud suppliers of fresh produce to the Hurley Hotel Group Celebrating the Marion Hotel’s success Best Overall Hotel in South Australia 2020 & 2021 Market leaders with over 25 years experience HACCP Certified and Quality Endorsed Four Seasons Fresh providing temperature controlled warehousing and distribution ensuring clients enjoy a premium product with a premier service. Contact our office to discuss how we can support your business Phone (08) 8362 8201 | Email sales@fourseasonsfresh.com.au
40 | Hotel SA | W W W . A H A S A . A S N . A U
Back to Contents
