Training Brochure

Chamber Skills Solutions Creating a better workforce

Training Brochure

01709 386 200 | 01226 491 421 training@brchamber.co.uk www.chamberskillssolutions.co.uk

Contents Business Development 4 Engineering & Manufacturing 6

Sales & Marketing

9 11 12 13 18 19 20 23 25 27

Terms & Conditions

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Finance & Accounting First Aid Gas Qualifications

Health & Safety Human Resources Information Technology International Trade

ISO Management Plus

Chamber Skills Solutions, Unit 6 Genesis Business Park, Sheffield Road, Rotherham, S60 1DX T: 01709 386 200 or 01226 491 421 F: 0844 846 5103 E: training@brchamber.co.uk W: chamberskillssolutions.co.uk

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Business Development Confidence & Assertiveness Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £210 + VAT Course Overview: This course is suitable for those who may find communicating with colleagues, managers and external customers challenging. The aim is to improve and develop their confidence and assertive skills in dealing with others.

Benefits:

Effective Workplace Communication & Productive Meetings Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £210 + VAT Course Overview: This course will help anyone at any level of an organisation, who is involved in chairing or attending regular meetings. It’s ideal for anyone working in a marketing department, customer service or project team, across all the industries, and particularly anyone who needs to communicate persuasively at work.

• Clarify what confidence and assertiveness looks, sounds and feels like • Challenge self-limiting beliefs • Make choices about behaving differently to get different results without changing your personality

Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. Sometimes we need to have the ability to persuade and influence others, regardless of status

Time Management

Professional PA

Duration: 1 day

Duration: 1 day

Chamber members - £195 + VAT Non-Chamber members - £210 + VAT

Chamber members - £195 + VAT Non-Chamber members - £210 + VAT

Course Overview:

Course Overview:

Time Management skills are essential for successful people - these are the practical techniques, which have helped the leading people in business, sport and public service reach the pinnacles of their careers.

PA’s and Team Secretaries play a vital role in supporting managers and administrative teams. This course will help you develop your skills as well as increasing your knowledge and confidence in your role. The course is full of practical tips and workshops that will allow you to improve your existing organisational skills and identify an action plan for future development.

If you are a team leader, supervisor or manager this one-day course is designed to help you appreciate the importance of managing time: not only for your own personal effectiveness, but also for managing tasks and teams.

Benefits: Learn to understand your own attitudes, approaches and development areas with regards to different aspects of your personal time management; the role of objective setting, targets and effective delegation to help you to use your time more productively.

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Benefits: • An understanding of the roles and responsibilities of the PA and Team Secretary • Recognition of the attributes of a good team player • Methods for assessing priorities • Negotiation skills to handle conflicts of interest • Systems and procedures for managing workload and keeping track of tasks

Business Development Presentation Skills ILM Award

Minutes & Note Taking

Duration: 1 day

Duration: 1 day

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

Chamber members - £195+ VAT Non-Chamber members - £210 + VAT

Course Overview:

Course Overview:

This course is aimed at people with limited, or no experience of presenting to groups, who wish to develop their confidence by gaining knowledge and practical experience.

This course aims to give delegates the skills, tips and shortcuts to ensure that your meetings are productive and effective and that vital information is not lost through poor minute taking.

Benefits:

Benefits:

• Achieving by taking the first steps to becoming a good presenter • Be able to control nerves and deal with common fears • Be able to speak with more confidence in front of an audience • Know how to develop their own ideas • Know how to plan and structure a presentation

• • • • •

Identify the responsibilities of the minute taker Sort out facts Be selective in recording information Have the confidence to interject for clarity Layout information in a style suited to the audience

Business Writing Skills Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £210 + VAT Course Overview: This course is aimed at anyone who has to produce documents, reports or agendas as part of their employment. The style of the course is especially suitable for technical staff or front line managers.

Although writing is an important part of working life, few employees receive help with documents or writing guidance. Many employees admit that they feel insecure about their grammar and writing skills.

Benefits: • • • •

Save time, effort and money Develop more effective and efficient work practices Increase customer satisfaction Enjoy a better public image

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Engineering & Manufacturing City & Guilds 2377 (PAT Testing) Award in Competence for the Inspection & Testing of Electrical Equipment

City & Guilds 2391-51 Award in Periodic Inspection, Testing & Certification of Electrical Installations Duration: 4 day

Duration: 2 day Chamber members - £210 + VAT Non-Chamber members - £260 + VAT

Chamber members - £550 + VAT Non-Chamber members - £660 + VAT Course Overview:

Course Overview: Developed in line with the latest IET Code of Practice, this course focuses on the formal inspection, testing and recording of electrical equipment, with special regard for portable appliance testing.

Using hands-on, practical tuition, it gives you the skills to meet typical contemporary challenges and prepares you for the City & Guilds 2377-22 examination. You also have the option to take the City & Guilds 2377-32 examination (at an extra cost).

City & Guilds 2391-50 Award in the Initial Verification and Certification of Electrical Installations

The Electricity at Work Regulations requires electrical installations to be maintained so as not to give rise to danger. One common method of meeting this requirement is to carry out a periodic inspection and test of an electrical installation and report on its condition.

This 4-day City & Guilds level 3 course is aimed at personnel who wish to carry out inspection and testing of existing electrical installations. It is also relevant to anyone who commissions or receives reports on the condition of electrical installations.

The course covers the latest requirements of BS7671, IET Wiring Regulations and is relevant to single and three phase installations, domestic, commercial and industrial installations.

Duration: 4 day Chamber members - £550 + VAT Non-Chamber members - £660 + VAT Course Overview: After carrying out electrical installation work it is necessary to ensure the new work meets the requirements of BS7671. An inspection and test of this work must be carried out to confirm it is safe to be put into service.

This City & Guilds 4 day course is intended for people who need to carry out this initial verification of their work. It covers single and three phase installations and is relevant to domestic, commercial and industrial environments.

Assessment methods include a practical inspection and test on a simulated installation (initial verification), a short-written examination and an open book online multiple-choice exam consisting of 40 questions.

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City & Guilds 2391-52 Combined Duration: 5 day Chamber members - £650 + VAT Non-Chamber members - £750 + VAT Course Overview: Formerly known as City & Guilds 2394/5, this five-day course is a combination of the 2391-50 and 2391-51 training courses and will allow candidates to complete both qualifications without attending the center on separate occasions.

The course covers the same level of content as covered in the main courses.

Engineering & Manufacturing Basic Electrical (City & Guilds Accredited)

City & Guilds 2396-01 Award in the Design and Verification of Electrical Installations

Duration: 3 day Duration: 5 day Chamber members - £375 + VAT Non-Chamber members - £425 + VAT

Chamber members - £525 + VAT Non-Chamber members - £595 + VAT

Course Overview: Course Overview: With companies in many market sectors and industries radically streamlining their maintenance and technical workforce departments, the onus is on managers to use non-electrical personnel for routine electrical duties.

This course provides an answer to legitimate management concerns.

It’s designed to assist non-electrical employees prepare for work on a range of electrical systems and helps companies towards compliance with UK legislative requirements regarding the use of such personnel for electrical tasks.

It is aimed at anyone who may have electrical tasks related to their work for example mechanical maintenance engineers, servicing and equipment installation personnel and others who work with low voltage electrical equipment and systems.

City & Guilds 2382 - IEE 17th Edition Wiring Regulations Duration: 4 day Chamber members - £450 + VAT Non-Chamber members - £495 + VAT Course Overview: This course provides electrical trades people and electrical managers with clear and thorough preparation for the City & Guilds 2382-15 17th Edition BS7671 Regulation exam.

Whenever new installation works or alterations are carried out within premises, someone will have to make crucial decisions. At the design stage, or when it comes to installation and testing the competence of the person making those decisions is judged.

As the highest level course relating to BS7671 offered

by City & Guilds, and pitched to an experienced and knowledgeable level, this qualification is chosen by many as evidence of their professional competence.

Also Available: City & Guilds 2395 Conversion Course City & Guilds - Safe Access to Electrical Panels of Enclosures City & Guilds - Safe Electrical Isolation of Low Voltage Systems CompEx Ex01 to Ex04 CompEx Ex01 to Ex04 Refresher CompEx ExF Foundation Module Duty Holder Minor Electrical Works including Inspection and Testing Electricity at Work Regulations 1989 Emergency Lighting to BS5266 Overview Earthing and Bonding The Provision and Use of Work Equipment Regulations 1998 (PUWER)

To competently carry out the inspection and testing of fixed wiring installations, a fundamental understanding of the 17th Edition Regulations is invaluable. If you’ve yet to complete a wiring regulations training programme, this course is also for you.

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Engineering & Manufacturing Forklift Truck – Counterbalance or Reach

Abrasive Wheels Safety

Duration: 1 to 5 days (Dependant on experience)

Duration: Half Day

Chamber members - £90 + VAT per day Non-Chamber members - £110 + VAT per day

Chamber members - £90 + VAT Non-Chamber members - £120 + VAT

Course Overview:

Course Overview:

The aim of these courses is to bring candidates into line with accepted Codes of Practice approved by the Health and Safety Commission and regulations covered by the Health and Safety at Work Act 1974, Sections 2 and 16.

This half day course fully complies with your responsibilities under the Provision and Use of Work Equipment Regulations 1998 and is the ideal training course to ensure that individuals who have not yet received training in the mounting and changing of abrasive products, satisfy your legal requirement for competent people.

Upon successful completion of the course delegates will be able to demonstrate a sufficient understanding of Lift Truck safe working practices, and Lift Truck driving skills.

The course will cover both the theoretical and practical aspects associated with the safe handling and mounting of abrasive wheels.

Courses: • 5-Day Basic Operator Counterbalance or Reach (Novice) for people with no experience • 3-Day Basic Operator Counterbalance or Reach (Existing) for drivers with experience but no certificate of training • 1-Day Refresher Training, at suitable intervals as recommended by the Health and Safety Executive • 1-Day Conversion from Counterbalance to Reach Truck and vice versa

Abrasive Wheels Instructor Duration: 2 day Chamber members - £550 + VAT Non-Chamber members - £600 + VAT Course Overview:

Forklift Truck Instructor Training

The aim of this course is to train suitable candidates to instruct other personnel in the safe use of Abrasive Wheels.

Duration: 10 day

Benefits:

Chamber members - £1,299 + VAT Non-Chamber members - £1,399 + VAT

• Demonstrate an understanding of their obligations, duties and responsibilities relating to the safe use of Abrasive Wheels • Recognise the hazards and reduce the risk arising from the use of Abrasive Wheels • Produce appropriate training materials on the safe use of Abrasive Wheels • Instruct other personnel on subject matter relating to the safe use of Abrasive Wheels

Course Overview: Trainees must hold a valid certificate of training on a forklift truck. They must have undergone a test (or retest) by an accredited instructor within 6 months prior to the course.

On successful completion of training, instructors will be able to prepare, plan and present practical and theoretical instruction to an approved standard. They will be able to conduct and mark objectively practical tests, and complete the appropriate documentation.

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Finance & Accounting AAT Courses

Finance for Non Financial Managers (AAT)

Duration: 9 - 12 months

Chamber members - £295 + VAT Non-Chamber members - £350+ VAT

These are part-time courses, delivered as either a oneday per week or one evening per week. The duration of the course is dependent upon method of study.

AAT Foundation Certificate in Accounting - Level 2 Chamber members - £995 + VAT Non-Chamber members - £1200 + VAT This course is an ideal starting point for a school leaver, someone returning to the workplace, or someone who has not studied for a while. Delegates do not need to be working in an accounts role to be able to work towards this qualification.

AAT Advanced Diploma in Accounting - Level 3 Chamber members - £1395 + VAT Non-Chamber members - £1500 + VAT This course is ideal for someone who works in an accounting role who wishes to gain recognition for their skills or for someone who is processing up through the AAT suite of qualifications and has achieved the AAT Certificate in Accounting.

To join the course at this level, delegates need to have achieved the AAT Certificate in Accounting or a qualification to the same level. Alternatively, delegates can enter direct at this level based on previous work experience.

AAT Professional Diploma in Accounting - Level 4 Chamber members - £1595 + VAT Non-Chamber members - £1700 + VAT This course is ideal for someone who wishes to progress form AAT Advanced Diploma in Accounting.

This course consists of four mandatory units and five optional units, of which you can study two units.

Course Overview This Association of Accounting Technicians (AAT) accredited Finance for Non Financial Managers course is ideal if you’re from a non-financial background and want to learn more about the financial side of your business. The course will give you a good grounding in key financial terms, documents and processes. Perfect if you’re short on time and need cost effective finance training to cover the basics.

Benefits: • Put simple budgeting in place to make informed financial decisions.

• Apply key financial processes to your business.

• Improve financial security and manage the inflow and outflow of cash.

CIMA Professional Qualification - Strategic Level Chamber members - £650 + VAT Non-Chamber members - £750 + VAT The CIMA Professional Qualification – Strategic Level is the third and final level working towards Chartered Status and provides individuals with the knowledge and skills to be able to be able to formulate financial strategic relationships while managing risk, using the competences gained at the Operational and Management level.

In order to enter at the Stategic Level, delegates must have either achieved the CIMA Diploma in Management Accounting or received exemption from the Certificate through prior achievement of equivalent qualifications.

To join the course at this level, delegates need to have achieved the AAT Certificate in Accounting or a qualification to the same level. Alternatively, delegates can enter direct at this level based on previous work experience.

To be able to assess your entry level, please view the Skill Check which can be found on the AAT website.

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Finance & Accounting CIMA Courses

An Introduction to Sage One

CIMA Certification in Business Accounting Qualification

Chamber members - TBC Non-Chamber members - TBC

Chamber members - £450 + VAT Non-Chamber members - £550 + VAT

Duration - 1 day

This level is designed for those who have no prior experience or qualification in accounting and want to work towards Chartered level studies with the same awarding body. The Certificate is made up of five modules.

CIMA Professional Qualification - Operational Level Chamber members - £650 + VAT Non-Chamber members - £750 + VAT This is the first level working towards Chartered Status and provides individuals with the knowledge and skills to be able to prepare financial statement, provide management accounting information, and use appropriate tool for decision making through a broad understanding of business. The Operational Level is made up of three modules.

In order to enter at the Operational Level, delegates must have either achieved the CIMA Diploma in Business Accounting or received exemption from the Certificate through prior achievement of equivalent qualifications such as AAT Professional Diploma in Accounting Level 4.

CIMA Professional Qualification - Management Level Chamber members - £650 + VAT Non-Chamber members - £750 + VAT This is the second level working towards Chartered Status and provides individuals with the knowledge and skills to be able to prepare group accounts, make pricing and product descisions based on robust analysis, and manage projects and relationships. This is made up of four modules.

In order to enter at the Management Level, delegates must have either achieved the CIMA Diploma in Management Accounting or received exemption from the Operational Level through prior achievement of equivalent qualifications.

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Target Audience This course is aimed at anyone wishing to learn Sage One, a business owner or if you are currently working in accounts and are required to use Sage One in your day to day job. This course is also aimed at anyone who is new to the field of bookkeeping.

Course Objectives Our Introduction to Sage One training course will help you learn how to accurately manage supplier’s details, process invoices, sales, produce financial reports and manage the business’s VAT records - all through practical, step by step learning. The training course is broken down into easy to manage modules, which means that the technical nature of this programme doesn’t need to be overwhelming, as you can take it a step at a time.

Prerequisites Users should have basic numeracy and computer literacy skills and it is desirable to have some bookkeeping knowledge, although not essential.

First Aid Level 2 Award in Emergency First Aid (QCF)

Level 3 Award in First Aid at Work (QCF)

Duration: 1 day

Duration: 3 day

Chamber members - £95 + VAT Non-Chamber members - £120+ VAT

Chamber members - £210 + VAT Non-Chamber members - £230 + VAT

Course Overview:

Course Overview:

The Level 2 Award in Emergency First Aid (QCF) course is aimed at individuals who want to gain an overview of basic First Aid procedures. This course is also suitable for people who are acting as Appointed Persons at work.

The Level 3 Award in First Aid at Work (QCF) course complies with the Health and Safety (First Aid) Regulations 1981.

Please note that this course is not suitable for people who have been designated First Aiders at Work under Health and Safety regulations, these individuals should instead attend the First Aid at Work three-day course.

This course gives a basic understanding of some essential First Aid procedures and will enable individuals to recognise and treat some major injuries and illnesses.

This course now covers the use of Automated External Defibrillators (AED) and Tourniquets and Haemostatic Dressings.

Level 3 Award in First Aid at Work Re-qualification (QCF)

The First Aid at Work course gives First Aiders the essential knowledge and skills that they need to carry out their role and deal confidently with major and minor injuries and illnesses. It is suitable for any person who has been designated as a First Aider at work.

Subjects covered include: the duties of employers and the legal framework, action in an emergency, treating an unconscious casualty or a casualty who is bleeding or wounded, cardiopulmonary resuscitation (CPR), injuries to bones and muscles, burns and scalds, poisoning, choking, recognising both minor and major illnesses, managing the transport of casualties, Automated External Defibrillators (AED) and Tourniquets and Haemostatic Dressings.

Level 3 Award in Paediatric First Aid QCF Duration: 2 days

Duration: 2 days Chamber members - £120 + VAT Non-Chamber members - £140 + VAT

Chamber members - £100 + VAT Non-Chamber members - £120 + VAT Course Overview:

Course Overview: The Level 3 Award in First Aid at Work (Re-qualification) (QCF) course complies with the Health and Safety (First Aid) Regulations 1981.

It is aimed at First Aiders who hold a current threeyear First Aid at Work certificate, but who are near the expiry date. First Aiders may attend this course up to three months before their certificate expires and up to one month after expiry of the certificate.

This course is suitable for day nursery staff, nannies, teachers, parents and anyone working with children.

Following the recent change in legislation, in the Autumn of 2016 it will be compulsory for all new nursery and preschool staff to undertake paediatric first aid training. This Ofqual Accredited Level 3 Award in Paediatric First aid meets these requirements.

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Gas Qualifications ACS Renewal Programme Duration: 3 day Chamber members - £850 + VAT Non-Chamber members - £950 + VAT Top-up - £45 + VAT per appliance Course Overview: This programme is suitable for Gas Safe Engineers whose qualification are due to be renewed in the next 6 months. The candidate should be confident to take their ACS test and be practicing the majority of the content within their normal job role. For information on initial ACS training please contact us directly.

ACS renewal programme: Day 1 – Bespoke Training in small groups to prepare you for your test. This includes reminder of the ACS processes for testing, refresher training on gas regulations and hands on training on appliances.

Day 2 – Core (CCN1) assessment. Written and practical tests.

Day 3 - Appliance assessment – A choice of 2 of the below appliances is included in the price of the course • CPA1 (Combustion Performance Analysis) • CENWAT (Central heating/hot water boilers and circulators, combination boilers) • CKR (Domestic gas cooking appliances) • HTR (Domestic gas fires and wall heaters) • WAT1 (Domestic wall heaters) • MET1/2 (Install, exchange, remove and commission domestic gas meters) Candidates’ information: Candidates will need to supply their most recent ACS Certificate, Gas Safe Registration Card and 3 passport photos on the day of their test. We can provide guidance on lost certificates if necessary.

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Health & Safety CITB Site Environmental Awareness Training Scheme

CITB Site Management Safety Training Scheme Duration: 5 day

Duration: 1 day Chamber members - £520 + VAT Non-Chamber members - £595 + VAT

Chamber members - £125 + VAT Non-Chamber members - £160 + VAT

Course Overview: Course Overview: The CITB SEATS course will bring your environmental and sustainability knowledge up to date by giving a thorough overview of the subject, relevant legislation and industry best practice.

This course brings delegates up to date with current legislation and standards affecting the management and organisation of construction projects. It aims to assist delegates in examining the extent to which they meet their own safety, health and welfare responsibilities at work.

This course meets the basic environmental knowledge that the sub-contract chain is required to prove to major contractors. It also covers the environmental aspects of the CITB Health, safety and environment (HS&E) test.

Delegates will be guided and encouraged to develop their knowledge and skills beyond the existing course content.

On successful completion of the SEATS course, delegates will be awarded with Environmental Awareness Training Scheme certificate accredited by the CITB, which for five years.

training a Site (SEATS) is valid

CITB Site Supervisors Safety Training Scheme Duration: 2 day Chamber members - £250 + VAT Non-Chamber members - £330 + VAT Course Overview: On 1st January 2010, UKCG’s 29 member companies adopted the new standard (SSSTS) to ensure that supervisors working on their sites can demonstrate they have the necessary knowledge and skills to supervise their workers effectively.

This course is intended to give site supervisors a clear understanding of how health and safety affects their role and the practical steps they can take to ensure a safe site.

It provides an introduction to health and safety, welfare and environmental issues for those requiring an understanding of their legal responsibilities relevant to their work activities.

Examples and opportunities will be provided for delegates to study and analyze safety, health and welfare practices and procedures. To draw as much as possible on material of common interest for the benefit of all course delegates and forward thinking attitude to safety, health and welfare.

The training will emphasize and draw attention to the many examples where inefficiency and safety or health hazards are linked. Delegates will be assisted and encouraged to develop management techniques and methods for dealing with future safety, health and welfare matters.

CITB Site Supervisor Safety Refresher Training Scheme Duration: 1 day Chamber members - £155 + VAT Non-Chamber members - £200 + VAT

CITB Site Manager Safety Refresher Training Scheme Duration: 2 day Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

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Health & Safety NEBOSH General Certificate in Occupational Health & Safety

NEBOSH National Diploma in Occupational Health and Safety

Duration: 10 days as block or 12 days as day release

Duration: 35 days (one day a week)

Chamber members Day release: £999 + VAT Block: £1,300 + VAT

Chamber members - £4,500 + VAT Non-Chamber members - £5,250 + VAT Course Overview:

Non-Chamber members: Day release: £1,200 + VAT Block: £1,500 + VAT Course Overview: Health and Safety appointed representatives are faced with a constant battle against ever changing Health and Safety legislation and the impact on their respective organisations. In addition, EC regulations stipulate that Health and Safety representatives must be “competent” to perform the role.

The NEBOSH Certificate course, upon completion, is recognised as providing this competence, along with providing delegates with the skills to interpret and implement current Health and Safety requirements.

NEBOSH aims to improve the delegate’s ability to identify hazards and recommend appropriate action by:

The NEBOSH National Diploma is the qualification for aspiring health and safety professionals, building directly upon the foundation of knowledge provided by the NEBOSH National General Certificate.

It is designed to provide students with the expertise required to undertake a career as a safety and health practitioner and also provides a sound basis for progression to postgraduate study.

NOCN Level 1 Award in Health & Safety in a Construction Environment (CSCS Card) Duration: 1 day Chamber members - £170 + VAT Non-Chamber members - £190 + VAT Course Overview:

• Developing the ability to investigate accidents and make cost effective recommendations • Developing a practical understanding of safety legislation • Developing an appreciation of human and organisational problems and possible solutions

NOCN Level 1 Award in Health and Safety in a Construction Environment is aimed at anyone who works, or wants to work, in the construction industry and needs a CSCS Labourers Green Card.

There are no formal entry requirements.

In order to achieve this award delegates are required to attend formal examinations at the conclusion of the programme. The exams comprise of three parts:

This award is available as a one-day course where learners complete a NOCN workbook for submission and certification.

• NGC1: Management of health and safety • GC2: Controlling Workplace Hazards • GC3: Health and safety practical application

Prior learning before the one-day course is a requirement and all learners are given a learner handbook to read through beforehand to develop their health and safety in construction knowledge.

Extra tutorial time can be arranged if necessary.

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Health & Safety CIEH Level 2 Award in Health & Safety in the Workplace

Level 3 Award Risk Assessment Principles and Practice

Duration: 1 day

Duration: 2 day

Chamber members - £100 + VAT Non-Chamber members - £130 + VAT

Chamber members - £170 + VAT Non-Chamber members - £190 + VAT

Course Overview:

Course Overview:

The Health and Safety law requires employers to provide information, instruction, training and supervision to ensure employees know how to work safely and without risks to health. Good training helps employers to comply with the law, and can also lead to real benefits such as saving money, improving productivity, raising morale and helping create a happier, healthier workforce.

The Level 3 Award in Risk Assessment is ideal for those who have a responsibility for conducting risk assessments in low risk environments, such as supervisors and site managers. This qualification is also suitable for those who significantly contribute to the risk assessment process, e.g. team leaders and technicians.

The Chartered Institute of Environmental Health (CIEH) Level 2 Certificate gives employees essential knowledge and understanding of health and safety basics. It is suitable for people working in any sector including business and retail.

Principles of Manual Handling

Refresher training recommended every 3 years.

Level 2 Principles of Control of Substances Hazardous to Health (COSHH) Duration: Half day

Duration: Half day

Chamber members - £50 + VAT Non-Chamber members - £70 + VAT

Chamber members - £70 + VAT Non-Chamber members - £90 + VAT

Course Overview:

Course Overview: The QA Level 2 Award in Principles of Manual Handling (QCF) qualification has been specifically designed for all employees to help raise their awareness of the risks associated with unsafe manual handling practices. It is also ideal for those who might have to carry out manual handling as part of their job such as handling deliveries, parcels and boxes.

Over a half day period, successful Learners will develop a greater awareness of manual handling, including: common manual handling injuries, the safe movement principles, theory of safe manual handling principles and manual handling equipment.

The QA Level 2 Award in Principles of COSHH (RQF) is ideal for all employees, and specifically those who wish to work in an environment with hazardous substances, such as: healthcare, manufacturing, cleaning, transport, utilities and office environments.

Over a half day period, Learners will develop their understanding of the law relating to hazardous substances in the workplace and the precautions and procedures required to ensure hazardous substances are properly controlled, as well as learn how risk assessments contribute to the safe use of hazardous substances.

Refresher training is recommended every 3 years.

Refresher training is recommended every 3 years.

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Health & Safety IOSH Working Safely

IOSH Managing Safely

Duration: 1 day

Duration: 4 days

Chamber members - £125 + VAT Non-Chamber members - £150 + VAT

Chamber members - £525 + VAT Non-Chamber members - £550 + VAT

Course Overview:

Course Overview:

Working safely is a one-day course for people at any level, in any sector, that need a grounding in health and safety.

This course is unlike any other. You’ll find a practical programme, full of step-by-step guidance, and with a sharp business focus. A highly innovative format and content, which engages, encourages and inspires delegates - critical to getting essential health and safety messages across.

Ideal for introducing staff to why health and safety is important, working safely shows how everyone can make a difference to their own wellbeing and that of others through everyday behaviours.

Fun and interactive, the course focuses on best practice rather than legislation.

IOSH Safety for Executives and Directors Duration: 1 day Chamber members - £150 + VAT Non-Chamber members - £180 + VAT Course Overview: This course has been designed for directors and managers who provide strategic leadership direction and oversight for their organisation. This will allow them to comply with Health and Safety Laws, along with helping to reduce civil claims and liability insurance. By the end of the day delegates will have gained a full appreciation of their role in health and safety and how this should influence their strategic thinking and holistic risk management practices.

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Managing Safely covers: • • • • • • • •

Introduction to managing safely Assessing Risks Controlling Risks Understanding your responsibilities Identifying hazards Investigating accidents and incidents Measuring performance Protecting our environment

Managing Safely is for managers and supervisors in any sector, and organisation. It is designed to get managers up to speed on the practical actions they need to take to handle health and safety in their teams.

Health & Safety

Fire Warden & Practical Extinguisher Use

NEBOSH Fire Safety and Risk Management Certificate

Duration: Half day Duration: 11 days Chamber members - £95 + VAT Non-Chamber members - £120 + VAT

Chamber members - £1,300 + VAT Non-Chamber members - £1,400 + VAT

Course Overview: Course Overview: This course is aimed at people who are responsible for overseeing fire safety, designated fire marshals and anyone who needs to know how to use a fire extinguisher.

This will present an insight into fire regulations and general fire precautions, providing you with the knowledge to become a fire warden and safety in the use of extinguishers.

The NEBOSH Fire Safety and Risk Management Certificate is regarded as a well-respected and popular qualification, which over 7,500 candidates have already achieved. The NEBOSH National Certificate in Fire Safety and Risk Management course covers the management of health and safety and fire safety including legal requirements.

It also includes principles of fire and explosion, causes and prevention of fires, fire protection in buildings and ensuring the safety of people in the event of fire.

Units Covered • Management of Health and Safety (NGC1) • Fire Safety and Risk Management (FC1) • Practical Fire Risk Assessment (FC2)

Also Available: NEBOSH Construction Certificate NEBOSH Environmental Certificate NEBOSH International General Certificate NEBOSH International General Cert. Conversion

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Human Resources Discipline and Grievance

Appraisal Skills

Duration: 1 day

Duration: 1 day

Chamber members - £175 + VAT Non-Chamber members - £210 + VAT

Chamber members - £175 + VAT Non-Chamber members - £210+ VAT

Course Overview:

Course Overview:

Handling discipline and grievance issues needs to be handled with confidence; yet is often a feared activity.

Done correctly it helps to keep staff motivated, done incorrectly it creates an unhelpful atmosphere and company culture, as well as potentially costing a company money in tribunals.

This course is suitable for anyone who needs to master the principles and practices for effective performance review; including junior/senior managers, supervisors and training or HR managers.

Benefits: • Understand fundamentally what discipline is all about • How to spend time on prevention and to prevent discipline and grievance problems • How to interview and handle discipline hearings • Structured approaches to use when handling discipline and grievances in the workplace

Also available: Equality & Diversity

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The performance appraisal is one of the most important ways an organisation can ensure the continued best performance practices of its employees and to promote their future development.

Benefits: • Greater confidence in setting up and running appraisal meetings with your staff • Understand the importance of the all-year-round approach to appraisal through performance management • Be able to handle difficult situations before and during the appraisal meeting

Information Technology Microsoft Word

Microsoft Excel

Duration: 1 day per stage

Duration: 1 day per stage

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Introduction: Simple Documents

Introduction: Spreadsheets Made Easy

This stage assumes no prior knowledge of Word.

The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing skills.

This course begins an introduction to basic calculations (adding, subtracting, dividing and multiplying) and then an introduction to Formulas i.e.

Sum, Average, Count, Minimum and Maximum. By the end of this course delegates will be in a position to produce formatted information for printing, use basic formulas and create simple graphs.

The course begins with an overview of the program, description of terminology and navigation of the screen. By the end of the course students will be able to produce, edit, save and print a variety of documents.

Intermediate: Professional Documents This course is aimed at users that have been on the previous stage or for the more experienced user who wishes to further their knowledge of this program.

On completion of this course, students will be able to make use of more advanced formatting techniques, for example, being able to work with tables and using bulleted and numbered lists. The course also introduces the idea of mail merge, with a view to students producing letters, emails or address labels.

Advanced: Masterclass The Masterclass course expands on your existing knowledge of this program, by introducing more advanced document management and set up techniques.

One of the hardest problems users face in Excel is Percentages (finding, adding and deducting). This intro course shows some simple steps of how to conquer this problem allowing users to create more complicated spreadsheets that they can trust and use effectively. In addition, linking spreadsheets is one of the easiest ways to improve your readable data with the introduction of some new formulas i.e.

Today, Median, Mode and Absolute Cell Referencing.

Intermediate: Complex Formulas This stage introduces more complex features. By the end of this course students will be in a position to use some of Excel’s most beneficial functions such as; If, Sumif, Countif, And, Or, Vlookup, Hlookup and an introduction to using combined formulas. In addition, the trainer will also look at more advanced data analysis techniques with combined formulas such as Pivot tables.

Advanced: Masterclass

Through the use of styles, students will be able to automatically create a table of contents to provide a structure at the beginning of long documents.

Mail merge will be refreshed and built on with the introduction of filters. The course also covers the customisation of word, allowing you to create your own menus and buttons with an introduction to macros VBA.

The previous stages of Excel introduce several very useful functions and tools, as introduced in the intermediate course; one single function cannot always provide you with a solution. The master class focuses on how to combine the features, functions and tools of Excel together. This course is not just about integration, but several new functions will also be introduced such as Financial, Text & Date formulas.

This will give the user confidence to master any formula. In addition this course also introduces Macros VBA.

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Information Technology Microsoft Outlook

Microsoft PowerPoint

Duration: 1 day per stage

Duration: 1 day per stage

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Chamber members - £120 + VAT per stage Non-Chamber members - £160 + VAT per stage

Introduction: Inside Outlook

Introduction: Showtime

This stage assumes no prior knowledge of Outlook however self-taught and day to day users of the program would still benefit from this course. Most people already know how to send an email, and even though this will be one of the course’s starting points, it will quickly progress to advanced Emailing by using CC and Bcc, creating Distribution Lists and Groups and using Auto-replies and Voting Buttons.

This stage assumes no prior knowledge of PowerPoint. The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing PowerPoint skills.

The Course is divided into 5 parts; an introduction to Views and Toolbars, Emails, Calendar, Tasks and Notes. Then the course will end with some workshop exercises using all the program features together, i.e. sending an Email with an Appointment or Task assigned. By the end of the course the user will have become much more confident and capable in using this powerful and versatile program.

The course begins with an overview of the program and navigation of the screen, then quickly progresses to creating a simple presentation with each slide using a different layout. Once the user has created the Presentation they will then be taught how to add the different types of Animation effects to their text, images and even graphs, and how each slide can blend into one another by using Slide Transitions.

By the end of the course students will have the confidence to create professional looking slides to be used for their own or some else’s presentations.

Advanced: Masterclass

Advanced: Masterclass

The Masterclass course expands on your existing knowledge of the program, by introducing more advanced management techniques such as Rules and Alerts, Categories, Colours and Creating folders that can be applied to the main elements within Outlook.

The Masterclass course is a very important course for anyone needing to take their presentations to the next level. Adding Animation to incoming text is the most common effect to add, however text and shapes or images can appear, disappear or even move direction.

One of the best sections of the course is incorporating Microsoft Word linked into Outlook to create a Mail merge as part of a bulk e-mailing campaign; this can be one of the best e-marketing solutions available to any company.

In addition to this, delegates can expect to learn about sharing information with other Outlook users, scheduling meetings through the Calendar, utilising public folders, archiving old items and creating Signatures. Creating and using a PST file can be a valuable part of the course, as this can be one of the ways to recover from a PC or server failure.

By the end of the course the user will feel confident with the more advanced features and will be able to master this impressive program.

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After attending this course the student will feel very capable of mastering PowerPoint enabling them to create more advanced slideshows with advanced content, using links into slides or applications as well as sound and video.

These courses can run as an open courses, one to one or group sessions.

Information Technology Microsoft Publisher

Microsoft Office

Duration: 1 day per stage

Duration: 1 day

Chamber members - £150 + VAT per stage Non-Chamber members - £190 + VAT per stage

Chamber members - £120 + VAT Non-Chamber members - £160 + VAT

Introduction: Simple Desktop Publishing

The Differences Between 365 And Earlier Versions

This stage assumes no prior knowledge of Publisher.

The course would be ideal for beginners or for people who are self-taught and just wish to brush up on their existing skills.

This course provides delegates with an overview of the basic Microsoft Office programs (Word, Excel, PowerPoint and Outlook.) The overview is focused on the basics of each program and the differences between the versions of each program.

The course begins with an overview of the program, description of publishing terminology and navigation of the screen.

By the end of the course delegates will be able to produce a variety of single page designs utilising text and images.

Advanced: Masterclass

Also Available: Microsoft OneNote Microsoft Project: Simple projects, Planning Projects, Using Resources and Masterclass

This course is aimed at users that have been on the previous stage or a quite well experienced user who wishes to further their knowledge of this program.

On completion of this course delegates will be able to produce re-useable design elements, templates, multiple page, Mail merge and folded documents.

In addition to these skills the course covers advanced layout and formatting techniques using tables and colour schemes.

A great course to take your printed publications to the next level.

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International Trade Understanding Exporting

Methods of Payment & Documentary Letters of Credit

Duration: 1 day Duration: 1 day Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

Course Overview: Course Overview: The learner will be able to prepare an export quotation, understand INCOTERMs and packing marking and labelling. You will be able to organise the export office and the processes required by that office, understand export order processing and give an overview of export documentation and terms of shipment Benefits: You will be able to prepare an export quotation, organise the export office, understand export order processing and an overview of export documentation and terms of sale.

This course will explain letters of credit, content, procedure, documents, costs, terminology and how to avoid errors.

Benefits: Attendees of this seminar will leave feeling confident in financial matters of international trade and Letters of Credit.

Export Documentation

Import Procedures

Duration: 1 day

Duration: 1 day

Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

Chamber members - £250 + VAT Non-Chamber members - £300 + VAT

Course Overview:

Course Overview:

A detailed look at export documents that takes a practical approach to why and when documents are needed. Includes background, uses and key information requirements for different documents.

This course will cover requirements for UK Importation, Import documentation and procedures, Customs regimes and import controls, how to avoid typical errors and where to source international information.

Benefits

Benefits:

• Understanding which documents are necessary for an international shipment • Be able to identify where to go for sources of international information and assistance • Be able to identify modes of transport

You will be able to identify what documentation is needed to import shipments, along with procedures that need to be in place.

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ISO Setting up a QMS

ISO 9001 Internal Auditor

Duration: 2 day

Duration: 2 day

Chamber members - £395 + VAT Non-Chamber members - £495 + VAT

Chamber members - £495 + VAT Non-Chamber members - £595 + VAT

Course Overview:

Course Overview:

The ISO 9001 expert will give informative explanations and interpretations (and some working examples).

This training course is for those who wish to enhance their internal auditing skills with a view to adding value to the business and identify opportunities for improvement. This training course will also include the new requirements included in ISO 9001:2015.

• Organisations that are considering setting up a QMS to become certified to the requirements of ISO 9001:2015 • Organisations who are already certified to ISO 9001:2015 and need some extra help in achieving their transition to the new requirements of ISO 9001:2015 Course Objective The convince! Justification for ISO 9001 certification • Getting value form your QMS • The High Level Structure (HLS) of ISO 9001:2015 (Annex SL) • Methods of understanding ‘clause by clause’ requirements • Effective gap analysis • Moulding the structure of your QMS • Complying with the requirements – workshop style • Preparing for certification and selecting a certification body • Question and answer – ask the expert!

Course Schedule Day 1 Course Objectives: • • • • •

ISO 9001:2015 Summary of New Requirements High Level Structure / Annex SL Audit Programming Auditor Responsibilities Pre-audit Activates

Day 2 Course Objectives: • Preforming the Audit • Reporting the Audit, Corrective Action and Follow-up • Documenting Audit Findings • Course Examination Pre-Requirements Each delegate must have a personal original copy of the ISO 9001:2015 Standard to attend the course.

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ISO ISO 27001 Implementation (based on ISO 27001:2017)

ISO 27001 Internal Auditor (based on ISO 27001:2017)

Duration: 2 day

Duration: 2 day

Chamber members - £495 + VAT Non-Chamber members - £595 + VAT

Chamber members - £495 + VAT Non-Chamber members - £595 + VAT

Course Overview:

Course Overview:

Attend this course if you are responsible for managing your organisation’s information security and have been tasked with implementing an ISMS certified to ISO 27001.

Attend this course if you are responsible for managing your organisation’s information security and have been tasked with implementing and conducting internal audits of your ISMS against ISO 27001 requirements.

Course schedule…

Course schedule…

• • • • • • • •

How to define the scope of an ISMS The identification of assets relative to the scope How to apply values to the above assets The determination of risk to the assets and their potential impact The identification of the appropriate controls How to determine and produce applicable policies and procedures Learn how to identify awareness training Gain an understanding of the certification process

Why I should attend…

• To protect your organisation from a breach in information security • Implement an ISMS in line with ISO 27001 requirements and achieve successful certification to ISO 27001

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• Develop an understanding of the structure and content of ISO 27001 • Provide insight into the contribution internal ISMS audits can make to the effectiveness of your management system • Learn how to establish an effective internal audit system which conforms with ISO 27001 • Understand the roles and responsibilities of an internal ISMS auditor • Gain an understanding on how to plan your audits by developing effective checklists • Learn how to verify that your current practices in your organisation conform with defined requirements • Understand that auditing for conformity can improve the stability and robustness of your ISMS • Develop knowledge on how to gather objective evidence through observation, interviewing and sampling of documentation • Learn how to report findings accurately • Understand what corrective action is and who is responsible for taking action • Learn how to follow up and verify the effectiveness of corrective action taken place

Management Plus Introduction to the Role of the Supervisor (ILM Award)

Time Management (ILM Award) Duration: 1 day

Duration: 1 day Chamber members - £225 + VAT Non-Chamber members - £245 + VAT

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT Course Overview:

Course Overview: Being an effective supervisor can sometimes be a daunting task, especially for the new or inexperienced supervisor. This one-day seminar will provide the skills and confidence to carry out this highly difficult and sometimes underrated role.

Benefits: • Fully understand the role and key responsibilities of the supervisor associated with achievement through people • Recognise which style of leadership to use in different situations • Understand the importance of words, tone and body language when communicating

Time Management skills are essential for successful people - these are the practical techniques, which have helped the leading people in business, sport and public service reach the pinnacles of their careers.

Benefits: Learn to understand your own attitudes, approaches and development areas with regards to different aspects of your personal time management; the role of objective setting, targets and effective delegation to help you to use your time more productively.

Project Management (ILM Award) Duration: 1 day

Team Leader Essentials Duration: 1 day Chamber members - £225 + VAT Non-Chamber members - £245 + VAT Course Overview: Do you have to manage people but still work as part of the team?

Being a Team Leader is a challenging role. The skills you need to develop will be covered in an interactive way to ensure you have a clear understanding of the role and the ability to develop this important position.

The focus of our Team Leader Essentials Training workshop will be how to use skills, knowledge and new ideas; enabling the delegate to put them into practice once back with their teams.

Chamber members - £225 + VAT Non-Chamber members - £245 + VAT Course Overview: The aim of this course is to provide project managers and project team members with an awareness and basic understanding of the way a project is planned and managed.

Benefits: • An understanding of basic project management techniques • An ability to identify the key characteristics of successful projects • An understanding of good practice techniques

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Management Plus Training the trainer (ILM Award) Duration: 1 day Chamber members - ÂŁ225 + VAT Non-Chamber members - ÂŁ245 + VAT Course Overview: Do you want to achieve more with your training?

Whether you are a full time trainer or someone who delivers training or coaching occasionally as part of your role, this train the trainer course is for you. This course aims to give practising and potential trainers the foundation to aid the formal development of their role.

Benefits This one-day programme will equip participants with skills to be effective trainers. Good training delivery is the key to the success of your organisation - it will unlock the potential of the people on whom success relies.

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ILM training courses include the ÂŁ75 registration fee.

Sales & Marketing Customer Service Masterclass

Effective Sales Skills

Duration: 1 day

Duration: 1 day

Chamber members - £195 + VAT Non-Chamber members - £245 + VAT

Chamber members - £195 + VAT Non-Chamber members - £245 + VAT

Course Overview:

Course Overview:

This course is designed to meet the needs of all managers and staff that work with internal or external customers and who need to develop their customer service skills in order to become truly customer focused.

This course is suitable for new and established, internal and external sales staff who want to increase their sales and bring valuable business into the organisation. The course covers face-to-face and telephone techniques, and draws on the real life experiences of the learners.

Benefits:

Benefits:

• Greater confidence in dealing with customers (internal/external) • Learn how to build rapport quickly and effectively • Understand the importance of customer care in a sales environment • Learn effective telephone and communication techniques • Detect and address customer service weaknesses • Identify strategies for reducing and dealing with customer complaints

• • • •

Negotiation & Influencing Skills

Identifying and uncovering client needs Understand different stages in the sales process Identify and overcome hidden buying objection Learn how to adopt the right closing technique

Telephone & Reception Skills Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £245 + VAT Course Overview:

Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £210 + VAT Course Overview: Negotiating Skills are not limited to the traditional forums of buyers and sellers or management and workforce representatives. They are used daily by almost everyone.

By developing your teams’ negotiating skills, your organisation will benefit from a more confident, assertive and motivated workforce in addition to a more effective working relationship.

This course is aimed at anyone who is likely to come into contact with customers on the telephone and needs to develop their telephone skills. The focus is on making appointments, setting up sales opportunities and promoting a professional image of their business to the clients.

Benefits: • Learn essential telephone techniques • Identify strategies to get past the receptionist and for dealing with objections • Demonstrate a positive and professional attitude on the telephone • Review and evaluate effectiveness of all telephone calls

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Sales & Marketing Face to Face Sales

LinkedIn Demystified - Half Day Masterclass

Duration: 1 day

Duration: Half day

Chamber members - £195 + VAT Non-Chamber members - £245 + VAT

Chamber members - £95 + VAT Non-Chamber members - £120 + VAT

Course Overview

Course Overview

Face to face sales can be extremely demanding and, at times, a very lonely experience. How much more confident could your sales team be if they have been equipped with sales techniques to improve the quality and effectiveness of their presentations?

LinkedIn is THE business online network, where millions of people, including your potential clients and customers, hang out.

Benefits • Plan a well-executed client meeting • Understand your clients’ products/services and specific needs • Match your clients’ needs with your solution • Overcome sales objections

Selling on the Telephone Duration: 1 day Chamber members - £195 + VAT Non-Chamber members - £245 + VAT Course Overview If you are a telesales operator, or have to use the telephone a lot to call clients; or if you want to increase your sales, appointments and promotion on the phone, this is the workshop for you.

Benefits • Differentiate your product and company from the rest • Learn how to plan out your calls before you make them • Determine opportunity areas for adding value to a customer’s business

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The first step in getting to grips with LinkedIn is to get found with a LinkedIn profile that tells people who you help them. If you want to create more interest in your company, more views of your profile and ensure that you are top of the list when your potential prospects are searching for the solutions or products that you provide, then your profile needs to be spot on.

Benefits • Create a powerful online presence without the costs of a website • Position yourself using LinkedIn effectively to reach your target market • Get found more often by quality clients that are a good fit for your business • Discover one simple change that takes seconds to implement that can take you to the top of the search results in your field • Integrate LinkedIn to your business Communication

Sales & Marketing Crisis Communications

Introduction to PR and Communications

Duration: Half day

Duration: Half day

Chamber members - £195 + VAT Non-Chamber members - £225 + VAT

Chamber members - £125 + VAT Non-Chamber members - £175 + VAT

Course Overview:

Course Overview:

This advanced course is designed to help those at senior management level prepare got handling a media crisis in a calm, creditable and professional manner.

This introductory level courses is designed to provide new recruits, executives and those moving from an administrative role with a comprehensive understanding of PR and communications activities.

Benefits:

Benefits:

• • • • • •

• • • • • • • •

Crisis PR and communications management How to handle the media spotlight What to say, when to say it and who to Interview techniques Steering the media agenda Live radio and TV interview experience and feedback

What makes a new item?

Style and messaging How to write the perfect press release Understanding the media, who are the key targets How to engage with the media/journalist targeting Dealing with media enquires Using photography in PR and communications Digital landscapes for PR and communications

Increase Sales through Video and an Online Presence Duration: 1 day Chamber members - £120 + VAT Non-Chamber members - £150 + VAT Course Overview: Video and Online marketing is a massive part of the sales process and is often not utilised due to, lack of confidence, low budgets and gaps in knowledge.

This is a great 1 day workshop for Business Owners, Marketing Assistants and Business Developers to gain support, knowledge and complete an action plan to move their company marketing and sales forward.

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Terms & Conditions PAYMENT An invoice will be raised upon confirmation of booking. Full payment of the invoice must be made within 30 days of the date of issue, unless the booking is made within one month of course commencement in which case payment must be made at least 14 days prior to the course start date. Short notice bookings (i.e. less than 14 days will be accepted by arrangement) Late payment may result in delegates not be admitted to the course and / or to interest being added at 2% above bank base rate.

Chamber Skills Solutions reserves the right not to allow delegates to attend courses unless full payment has been received.

All invoices, irrespective of the course location will be issued by Chamber Skills Solutions.

All cheques should be made payable to Chamber Skills Solutions. BACs payments to HSBC 40-39-07 a/c 32563207. Card payments will be accepted for short notice bookings and by arrangement.

All courses are subject to VAT being added.

CERTIFICATES Delegate certificates will not be issued until full payment has been received. Copy certificates will be charged an administration fee of £50 + VAT ACCREDITATION Accreditation is governed by accrediting bodies and Chamber Skills Solutions can take no responsibility for candidates failing to meet accreditation requirements or for any other matter relating to accreditation criteria.

TRANSFERRING DELEGATES Chamber Skills Solutions reserves the right to charge the following: • •

Less than 4 weeks’ notice up to £35 + VAT Less than 2 weeks’ notice up to £50 + VAT

If this transfer is then cancelled and/or the delegate fails to attend, then the full fee remains payable.

CANCELLING COURSES Cancellations to bookings made before the start of the course are subject to the costing table outlined below. If the delegate fails to attend the course, the full fee must be paid.

Cancellation Fee More than 1 Month More than 2 weeks but less than 4 weeks Less than 2 weeks Less than 1 week

No Charge 25% cost applies 50% cost applies Full cost applies

Cancellation requests must be made in writing or e-mail training@brchamber.co.uk CHANGING DELEGATE DETAILS There is no charge if a substitute person wishes to replace an existing delegate, please inform us as soon as possible.

CANCELLATION OF THE COURSE BY CHAMBER SKILLS SOLUTIONS We reserve the right to cancel any course at any time without liability. In the unlikely event of this happening delegates would be offered an alternative date, course or a full refund. We reserve the right to alter course contents without prior notice as all of our courses are constantly updated to maintain a high standard of quality.

TIMES Full day courses run from 09:30am to 04:30pm* Half-day courses run from 09:00am to 12:30pm* Unless specified otherwise LOCATIONS A location map will be provided for each venue. In cases of uncertainty contact 01709 386200.

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Creating a better workforce

Carrie Sudbury Chamber Skills Solutions 6 Genesis Business Park Sheffield Road Templeborough Rotherham S60 1DX T: Barnsley: 01226 491 421 T: Rotherham: 01709 386 200 F: 0844 846 5103 E: training@brchamber.co.uk E: Carrie.Sudbury@brchamber.co.uk

Chamber Skills Solutions Creating a better workforce