Holland Herald
Holland Herald NOVEMBER NOVEMB MBER ER 2009 YOUR COPY TO KEEP
WORK NOVEMBER 2009
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THE
work ISSUE 12-10-09 12:55
Cover photography: Denis Waugh/Getty Images. Photography this page: Dennis Degnan/Corbis
Holland Herald
work Our cover shows rice farmers on the Indonesian island of Bali (a KLM destination from December) tending their terraces, while the Chinese workers on this page are laying electrical conduit in Beijing. And whether you have too much or not enough, work is a hot topic right now. In this issue, find out the best ways to get job satisfaction, test your knowledge of works of art, or take a trip to Shanghai. If you don’t feel like working at all, you can always escape by checking out some of the world’s top spas.
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Enjoy
t- n a op W - -Sh r I e u Th Shop -To p To Sho
ev o -L ndI e a Th Holl ur To ■ Café Amsterdam is the place to be when you feel like a cold glass of beer and a typical Dutch croquette (lounge 3) ■ Nothing screams Holland like Delftware! Find your favourite peace of pottery at Souvenir & Holland Gift Shops (all lounges) ■ Time for Tulips! Flowers in all shapes and sizes at Flowers & Bulbs (all lounges
■ The latest trends and most beautiful brands can be found at Fashion (all lounges)
I- te Th e-Ar v ur o L To
e M axt e el L e ly-R r h T al ou t T To
■ Would you like to be swept away by Dutch masters during your stay? Don’t miss the Rijksmuseum (Holland Boulevard)
■ You can find them everywhere throughout the terminal: the feel-good snooze chairs. Dream away!
■ Choose from the Schiphol Top Ten list for the best perfumes at Perfumes & Cosmetics (all lounges)
■ Surprise a loved-one with a gift from the Rijksmuseum Gift Shop (Holland Boulevard)
■ Start your trip completely relaxed after a quick chairmassage or aqua-massage (Holland Boulevard)
■ Stylish travellers buy their top style sunglasses at the best prices at Sunglasses (all lounges)
■ Visit the Shirasagi Sushi Bar to experience the true art of sushi rolling (lounge 2)
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■ Would you like to board the airplane feeling completely refreshed? Take a power nap or enjoy a nice rain shower at Yotel (lounge 2)
01-07-2009 15:08:03
your transfer! at Schiphol Airport Once arrived at Amsterdam Airport Schiphol, the unique experience begins. And to make sure you can enjoy your stay carelessly, Schiphol World Avenue created several tours to guide you along the best the airport has to offer. Here you can take a moment to relax at the spa, enjoy delicious foods and wines, discover the shopping paradise and its special offers, visit the Rijksmuseum, and do lots and lots more! Check out the maps to see all tours. Flying solo, or with friends or family? Make sure you enjoy your transfer time at Schiphol World Avenue!
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• Over 200 A-brands • Over 75 shops
01-07-2009 15:09:23
refresh yourself
enjoy your Coca-Cola on this KLM flight Š 2009 The Coca-Cola Company. Coca-Cola and the Contour Bottle are registered trademarks of The Coca-Cola Company.
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refresh yourself
enjoy your Coca-Cola on this KLM flight Š 2009 The Coca-Cola Company. Coca-Cola and the Contour Bottle are registered trademarks of The Coca-Cola Company.
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Te
w t s
in
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Th e b e s t winter tyre ...again!
THE WORK ISSUE
Contents
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18
36
Travel scenes Dutch travel photographer Thijs Heslenfeld has captured images of men at work around the globe, from outback Australia to the far reaches of Norway
Shanghai surprise
Take a break
Daniel Allen takes us on a tour of one of
Are you feeling overworked, underpaid
the world’s most fast-paced cities. With
and generally stressed out? Time to head
next year’s World Expo set to add an extra
to one of these luxury spas for a taste
buzz, it’s a great time to plan a trip to this
of the good life
fascinating destination
40 Space odyssey Find out how a group of Dutch students managed to launch a ‘milk carton’ satellite into orbit, with the help of some Canadian and Indian counterparts
12 In the picture Animal tales
16 Facts and figures Bite-sized info
22 Going with the flow How to enjoy work
34 Works of art Test your knowledge
44 48 52 54
Updates What’s on in The Netherlands
Touchdowns The best city guides
Gadgets The coolest gear around
Photo competition Enter your travel photos
WORK Holland Herald
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Contents
THE WORK ISSUE
Holland Herald www.hollandherald.nl Volume 45 Number 11 November 2009 Published by MediaPartners LoyaliteitsCommunicatie
KLM Travellers Check 68 56 75 57 76 58 81 61 82 62 64 Behind the scenes
Route maps
Keeping the family together
The world at your fingertips
KLM news
Partners
All the latest information
Our companion companies
People & planet
Airport hubs
Copenhagen 2009 and Mr Finney
Finding your way
Flying Blue news
Fit for flying
Information for frequent flyers
Tips and exercises
KLM entertainment
Baggage rules
Inflight films, games and music
Security rules for EU airports
KLM.com
Get online with our Internet services
66
Plane facts KLM’s fleet in focus
Editor-in-Chief Mike Cooper mikecooper@mediapartners.nl Project Editor Ruth Lindsay Art Director Esther Tji Desk Editor Brian Jones Concept Lava, Amsterdam Designer Allan Grotjohann Photo Editor Sandra de Cocq Traffic Coordinator Simone Snaterse Account Brunhilde Oosterhuis Contributors Daniel Allen, Rhonald Blommestijn, Matt Farquharson, Pip Farquharson, Thijs Heslenfeld, Annemarie Hoeve, Nenad Mec’ava, Colin Moore PUBLISHER MediaPartners Group B.V. Head office (Editorial and Advertising) PO Box 2215, 1180 EE Amstelveen, The Netherlands Tel: +31 20 5473600 www.mediapartners.nl ADVERTISING KLM Media A sales division of MediaPartners. Giovanni Angiolini, Arno van Grondelle, Marjan van Hal, Cedric-Fabian Hovenburg, Kitty Visser sales@mediapartners.nl Shopping Pages Design and Concept Eline Gambino-Lebens Shopping Photography/Production Lukkien KLM COORDINATION Frederic van Nierop, Anouk Sprangh Lithography by Grafimedia Amsterdam Printed by Roto Smeets Weert, The Netherlands ISSN 0018-3563 Reproduction without written permission is prohibited. The publisher accepts no responsibility for unsolicited material. The publisher has made every effort to arrange copyright in accordance with existing legislation. Those who feel that rights may apply to them can, in spite of this, contact the publisher.
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Austria D + R Verlagsges. m.b.H. Tel: +43-1-740770, Fax: +43-1-74077888 Benelux KLM Media A sales division of MediaPartners, Tel: +31-20-5473600, Fax: +31-20-6475121 Britain Spafax Airline Network Tel: +44-207-9062001, Fax: +44-207-9062022 Denmark Jungersted og Brostrøm Tel: +45-33-222020, Fax: +45-33-229959 France Lagardère Global Advertising Tel: +33-1-41348115, Fax: +33-1- 41348216 Germany Lagardère Global Advertising Tel: +49-89-92 503532, Fax: +49-89-92503401 Hong Kong Emphasis Media Ltd. Tel: +852-25161000, Fax: +85225647271 Iceland Iceland Review Tel:+354-5127575, Fax: +354-5618646 Ireland Harmonia Ltd. Tel: +353-1-2405300, Fax: +353-1-6619757 Italy Lagardère Global Advertising Tel: +39-02-62694441, Fax: +39-02-62690010 Japan Media Communications Inc. Tel: +81-3-35232600, Fax: +81-3-35232606 Kazakhstan Hand Made LLP Tel: +7272-921848, Fax: +7272-921848 Korea Ahn Graphics Ltd. Tel: +82-2-7664582, Fax: +82-2-7436402 Middle East/Dubai Intermedia Tel: +971-4-3422112, Fax: +971-43421896 Netherlands Antilles Fixt Tel: +599-9-4658822, Fax: +599-9-4658822 Portugal Ilimitada Media Internacional Tel: +35-121-3853545, Fax: +35-121-3883283 Singapore Emphasis Media Ltd. Tel: +65-6-7358681, Fax: +65-6-7335681 Spain GDM Gerencia de Medios Tel: +34-91-5365500, Fax: +34-91-5365555 Sweden/ Norway DG Communications Tel: +46-8-7970300, Fax: +46-8-7975315 Turkey Media Ltd. Tel: +90-212-2755152, Fax: +90-212-2759228 United States Redwood Custom Communications Tel: +1-212-8963843, Fax: +1-212-8963848
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Wash ‘n’ go This green sea turtle (or Chelonia mydas) is getting a thorough cleaning in the waters off Hawaii. The cute, yellow tang fish are algae eaters, which works out very nicely for the turtles, who are unable to wash their own backs. Green turtles have many predators on land and at sea, including snakes, gulls, sharks, dolphin fish and humans, which is one of the reasons they are protected by the Endangered Species Act in the USA. Female turtles can lay over 200 eggs in one session, but many won’t hatch, while others will be eaten by marauders. Although, the turtles who do manage to live out their full life can make it to the ripe old age of 100.
WORK Holland Herald
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Photography: Tim Davis/Corbis
200 EGGS LAID AT ONCE 100 YEARS AGE THEY CAN LIVE UP TO
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Weighty matters Leafcutter ants are the only animals, apart from us humans, who grow their own food from living matter. They work together in extremely large colonies – up to eight million ants – and have a sophisticated caste system with ants of different sizes and forms performing different tasks within groups. As well as being well-organised, they are champion weightlifters and are capable of carrying objects 50 times their own body weight.
WORK Holland Herald
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Photography: Solvin Zankl/naturepl.com/Hollandse Hoogte
8 MILLION ANTS IN ONE COLONY 15 METRES X 5 METRES COLONY SIZE
15 12-10-09 07:59
Work facts & figures
9 %
Dead on 20% Researchers in Scotland found that 20% more people die of heart attacks on
90 for 90
Mondays than any other
A new study by the University
The KL KLM Delftware huisjes are collectors’ items around the globe
day of the week. They
of Melbourne claims that
and have ha some very famous fans. Former US president Dwight
concluded that having too
workers who spend up to 20%
D. Eisenhower Eisen had a set on his desk at the White House, and
much fun over the weekend
of their time visiting sites like
author Gabriel García Márquez once tried to barter with this
combined with the stress
Facebook or YouTube are 9%
magazi magazine for a complete set in return for writing a story. The
of going back to work was
more productive at work than
90th m miniature house (above, centre) has just been unveiled
probably to blame.
those who don’t. This practice
w a limited-edition book. Find out more on page 57. along with
is known as WILB (Workplace Internet Leisure Browsing).
When it comes to getting work in a horror film, it might well help if you
34. 34.4°C inc incubator Not only on do worker bees
have been born on May 27:
have the t job of crop
Christopher Lee and Vincent
pollina pollination and gathering
Price both were.
pollen pollen, but it’s also their job to maintain the hive’s ‘ ‘brood chamber’ at a consta constant 34.4°C in order to incuba incubate the eggs. If it gets
27
is the day of horror
too ho hot, they gather water, depos e deposit it around the hive and fa fan the air with their wings wings. If it gets too cold, they huddle h together to genera generate body heat.
€33.25 MILLION MISTAKE €33
Liquid p paper, or correction fluid, was invented in 1951 by Texan typist Bette Nesmith Ne Graham. She initially offered the product to IBM but they tur turned her down, so she started her own company. In 1979, she sold that to the Gillette Corporation for €33.25 million in cash! Incident Incidentally, Bette (who died in 1980) was the mother of Mike Nesmith Nesmith, from the Sixties pop group The Monkees.
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Holland Hol H Ho o ollllan and Herald an He erra era ralld d PARTY PAR PA P AR ARTY RTY TY
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Work facts & figures
14
2 in 1,000 If you are prone to taking sick leave, don’t get a job in finance. Only two full-time workers in every 1,000 are ill on any given day, according to the US Bureau of Labor Statistics.
metres an hour
€577 million worth of bikes The Netherlands produced €577-million worth of cycles in 2008. This makes it Europe’s biggest bike manufacturer, with 30% of the market, according to figures from the national
It is no coincidence that a group of moles is called a ‘labour’. Measuring just 14 centimetres in length, these furry mammals can dig their way through an incredible 14 metres of soil per hour.
5
STRANGE JOB TITLES
Words: Pip Farquharson. Photos: Warner Bros; Getty images; Marc de Haan/Hollandse Hoogte
statistics office, CBS.
Some of the strangest job titles in the world include ‘wrinkle chaser’ (irons wrinkles from shoes or shoe parts), ‘grizzly worker’ (breaks rocks and ore in metal mining), ‘mother repairer’ (repairs metal phonograph record matrices), ‘waxball knock-out worker’ (crushes and removes wax-ball forms from basketball carcasses) and ‘dolly pusher’ (moves camera equipment around a TV studio).
65+ According to research commissioned by Vodafone, older employees enjoy work more than their younger counterparts. The study suggests 97% of those working beyond 65 said they felt ‘enabled’ in their work, compared to 61% of 31- to 35-year-olds. Those in their 30s also expressed the most negative feelings about work: 58% felt undervalued, 49% felt unfulfilled and 43% said they were demotivated.
WORK Holland Herald
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Men at work Dutch travel photographer Thijs Heslenfeld captures men from around the globe going about their daily business
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Peru Villa El Salvador has an estimated 330,000 people. It’s a village that developed chaotically on the outskirts of Lima, as immigrants from rural areas came pouring into the capital in search of work. It was a shanty town without electricity or water, but Villa El Salvador is now a thriving community that’s been praised by the United Nations as an example of what can happen when poor communities pull together and develop their own infrastructure. The villagers established a small manufacturing sector that provides employment opportunities and a chance to escape the chains of grinding poverty. Communal health centres and kitchens cater to those in need and, most importantly, it now has a sewage system and clean running water. This local man, pictured left, is selling seeds (and rat poison).
“Villa El Salvador is now a thriving community that’s been praised by the United Nations”
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Australia
Norway
This shot was taken during mustering time at Hamilton, a big cattle station on the northern border of South Australia. There are around 8,000 heads of cattle on this million-acre property. The cowboys and cowgirls (referred to as jackaroos and jillaroos in Australia) camp out in the desert for weeks on end in very primitive conditions. They work from sunrise till sunset, cooking on a campfire and sleeping on the ground in swags (a type of portable bedding).
Barentsburg is the second largest settlement in Svalbard, an archipelago situated halfway between Norway and the North Pole. It has around 400 inhabitants, who are almost entirely Russians and Ukrainians. The Russian state mining company Arktikugol has been mining coal here since 1932, and during the Cold War Barentsburg was a hotbed of activity as the Russians attempted to expand their zone of control over the islands. Barentsburg started as a Dutch mining town in the 1920s, but in 1932 the Dutch sold their concession to the Soviet Union. The main economic activity is coal mining. Tourism is beginning to develop, but it is still in its infancy.
Malta A jockey before a race at the Malta Racing Club. Horse racing is popular in Malta and the first official race was held by the club over 140 years ago.
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TRAVEL PHOTOGRAPHY Vietnam These men are rickshaw drivers in Hanoi. They are known as ‘cyclos’, and hiring one to show you around is a great way to fully appreciate all the sights and sounds of the city.
“It’s a great way to fully appreciate all the sights and sounds of the city”
Hot – Life in the Australian Outback is photographer Thijs Heslenfeld’s second book and follows on from his successful book Cold - Sailing to Antarctica. Hot details the time he spent in Australia, where he travelled 10,000 kilometres through the heart of the desert, capturing some of the world’s most spectacular landscapes. Hot – Life in the Australian Outback, 188 pages full colour, hardcover, ISBN 9789081247023. Available from www.hot-the-book.com for €39.50.
WORK Holland Herald
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WORK PSYCHOLOGY
The pleasure principle It ain’t what you do it’s the way that you do it, according to Mihály Csíkszentmihályi. And he should know, he’s a psychologist, professor and the best-selling author of books such as Flow: The Psychology of Optimal Experience. In this Holland Herald exclusive, he reveals the secret to job satisfaction ILLUSTRATIONS: RHONALD BLOMMESTIJN
Not so long ago, two German social scientists wrote about an issue that touches the lives of all of us: does the work you do undermine or enrich the quality of your life? They decided to write a book together, using an unusual method, from two diametrically opposite perspectives. They chose statistical data about the conditions of workers in Germany, but one of them interpreted the data to support his beliefs that workers were unhappy and alienated, while the other argued that workers were contented and enthusiastic. The resulting book, Macht Arbeit Krank? Macht Arbeit Glüchlich? (Does Work Make You Sick? Does Work Make You Happy?), showed convincingly that, yes, work made people soul-sick (as Professor Bernard Strumpel argued); and, yes, work provided some of the most creative and invigorating experiences in life (as Professor Elisabeth Noelle-Neumann believed). The book was not just a virtuoso exercise in how to make numbers say what you want them to say, but was also a vivid illustration of what I have called the paradox of work: people generally enjoy working, yet would prefer to do almost anything else rather than be working. Why does this happen?
Well, in the first place, what we call work is a very imprecise category. It varies from the mind-numbing, repetitive activity of an assembly-line worker, to the well-paid and highly regarded work of a brain surgeon. People at the cutting edge of their discipline – whether they are physicists, physicians, painters, or CEOs – unanimously say something such as: “I have worked every day of my adult life, and I have never worked even one day in my life. I think both of these statements are true”. Very few clerical or assembly-line workers would feel the same enthusiasm for their jobs. Indeed, some jobs are enjoyable and lucrative, while others are monotonous and ill-paid. This problem is very difficult to resolve fairly. Yet, as John Gardner, who in the Kennedy administration became the first US Secretary of Health, was fond of saying: “A society that does not appreciate its plumbers as much as its poets is in deep trouble.” Another psychologist, B.F. Skinner, wrote about a fictional Utopia, called Walden Two. In this 22
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novel (which inspired several real experiments in communal living – none of them still surviving, to my knowledge), the adults in the community bid every month or so for the jobs that the community needed. The bids were in terms of how many hours a week they were willing to work to get it. If you wanted a desirable job, you offered to work 50, 60, or even 80 hours a week – depending on how many other people wanted that job and were willing to work for it. So a street sweeper ended up working only a few hours, while the leaders of the community put in ten times more – all for the same pay. Skinner’s solution, impractical as it may seem, holds some interesting possibilities. But even if it could be implemented, it would not overcome the ambivalence we have towards work. Because even if all jobs were made to be equally attractive, people would still not like them equally. Whether we like to work or not depends not only on what the job is, but perhaps even more on how we do it. Many surgeons say their job is addictive, that it is like taking heroin, that they can hardly wait each morning to get to the operating theatre and start working. But there are quite a few who after some years get bored by doing routine operations, or become too stressed by unexpected failures to enjoy it any longer. Then, what should be a rewarding job becomes a burden that the surgeon might try to relieve with drugs or gambling. By contrast, I have met a welder who after 40 years of hard work in a machine assembly plant still serves as an inspiration to young workers with his enthusiasm and creativity; or a man past retirement age who still works in a Manhattan delicatessen slicing salmon for sandwiches from morning to night, and who describes what others would see as a hopeless routine with words that a sculptor might be expected to use to describe his work. Apparently, the objective conditions that define a job are not enough to predict how that job will be experienced. But then if they do not, what does?
“Those who like their job find variety and challenge in it”
About 14 years ago, two colleagues and I decided to study what constitutes good work. Howard Gardner from Harvard, William Damon from Stanford and myself, decided to collaborate on a series of studies to try to find out why so many people in high-level jobs – professionals and business leaders – feel tired and demoralised about their working lives. We wanted to find out why some individuals defied this negative trend, by interviewing people who were seen by their colleagues as doing ‘good work’. We used a rather strict definition of what a good worker was: it had to be someone who did work considered excellent by the canons of the profession; who showed responsibility for maintaining ethical standards – both within the organisation and in the community; and someone who derived enjoyment from his or her work. The project resulted in several books with titles such as Good Work; Good Business; Good Mentoring and Responsibility at Work. Not surprisingly, we found that people who try to do the best work and are aware of their social responsibilities, almost invariably also enjoy their jobs and are satisfied with their working lives. This finding might seem obvious, but it is almost exactly the opposite of what most people think will make their jobs tolerable. The popular wisdom is that if you don’t like what you have to do, then you should try to do whatever it takes to do less of it. Evade, postpone, delegate – these are the usual prescriptions for a disagreeable job. But it is the wrong prescription. It turns out that, if instead of doing a slipshod job, you try to do it as well as possible; if instead of disinterest for anything beyond your career and its material rewards you actually care for your co-workers, customers and community; then, voilà, you are almost certain to begin liking your previously disliked job. And, ironically, this change of attitude is likely to produce an unintended outcome: the good work gets noticed, and the good worker might get all the career rewards as a bonus. It is difficult to enjoy work if you look at it as just a way to make a living, or to gain wealth and status. Work becomes enjoyable, and rewarding, when we forget ourselves because all our attention is invested in the task at hand. The Manhattan delicatessen worker liked his job so much because each fish, he said, was unique. Each salmon had a slightly different anatomy, a different bone structure. So before taking up his knife, he had to develop a “three-dimensional X-ray” of the fish, and then carve the thinnest slices with the greatest economy
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WORK PSYCHOLOGY
of motion, wasting as little meat as possible. Each day was different, filled with a different combination of challenges. When engaged in this task he forgot himself, and became identified with his actions; he was the master salmon-carver, and the better he carved, the better he himself became. The common trait among people who enjoy work is that they invest all their attention in what they are doing. Whether physicians or farmers, auto mechanics or file clerks, those who like their job find variety and challenge in it. Not necessarily because the variety is given, but because by paying attention they discover ways of doing the job that are hidden from those who only allow themselves to be superficially involved. This kind of deep involvement, when pursued over a long period of time, is what eventually might result – with luck – in creativity and innovation – which are, after all, simply novel ways of seeing, thinking, or doing things.
As human beings, we have been selected by evolution to find joy in overcoming obstacles, in finding new opportunities and challenges. Those of our ancestors who liked routines, who did not mind being bored, who were afraid of taking risks, were not as successful as those who learned to like at least some novelty and challenge. To the extent that work helps us find variety, challenge, and achievement, it allows for the expression of a natural need that can be deeply enjoyable. So the answer to the initial question – how does work contribute to well-being? – is: it depends. Like most aspects of life, it depends on both external circumstances, and on what we make of them. In the case of work, we are indebted to all our ancestors who struggled to improve the conditions under which people had to labour – from monks to guild masters, from labour unions to enlightened capitalists. It is a struggle that will only succeed if every generation takes this question seriously: How can work be made more humane, more creative and more meaningful? At the same time, we must realise that no matter what social policies are in place, and what wonderful environments we create, when all is said and done, it still depends on how we choose to use our attention, our psychic energy, whether what we do results in joy, or in despair. WORK Holland Herald
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Shanghai
The Blade Runner-esque skyline of Pudong is not to be missed
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style
With over 20 million inhabitants, Shanghai is perhaps the world’s largest megalopolis. Daniel Allen discovers the best and brightest that China’s largest city has to offer
At the turn of the
19th century, the pursuit of pleasure in the cosmopolitan city of Shanghai was second only to the pursuit of money. For the elite of Shanghai society, life was an intoxicating world of days at the races, tea at the Astor, and long nights at the club. An endless round of dinners and parties, fuelled by haute cuisine, gin slings and jazz, it seemed like the good times would go on forever. Shanghai’s notorious reputation was founded on a booming opium trade – at its height there were 1,500 opium dens scattered across the city. The Al Capone of the East, a criminal entrepreneur named ‘Big Eared Du’, controlled a vice empire that included drugs, brothels and gambling. Du’s ‘Green Gang’, a massive criminal organisation, once even had the audacity to kidnap Madame Chiang Kai-shek for a couple of days. WORK Holland Herald
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TRAVEL SHANGHAI
“If Beijing is the wise, older sister, then Shanghai has always been its brash, young sibling”
In the late 1930s, Shanghai’s glory days were abruptly terminated by the Japanese invasion, and the city only began to rediscover its joie de vivre in the early 1990s, when economic reform stimulated an ongoing period of rapid development. Still, the city’s former dalliance with decadence has left an indelible imprint that is now driving the revival of the golden age. “If Beijing is the wise, older sister, then Shanghai has always been its brash, young sibling”, explains expat Tim Clark, managing director of the soon-to-open, 1930s-style club Chinatown. “In the past, this sibling had her wild times, and it was all a bit much for the older sister. The family is harmonious again now, but when it comes to the high life, this city still likes to push the boundaries. “Most visitors find other Chinese cities, such as Beijing and Hong Kong, more conservative. I’m not saying they’re less entertaining, it’s just that they entertain at a different level. As well as the ‘Paris of the East’ and the ‘New York of Asia’, Shanghai has more recently been coined ‘The Wild West’, and I think it lives up to that name more than any other. Yesterday’s opium dens and dance halls have become today’s exclusive clubs and boutiques.” “A Chinese journalist famously described Shanghai as a city with 48-storey skyscrapers built upon 28 layers of hell,” adds Chen Lin, a vivacious account manager at a Chinese PR company. “Our skyscrapers are now a lot higher than 48 storeys and most locals like to have good, clean fun these days. Still, we certainly seem to have inherited an ability to enjoy ourselves.” 28
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In the past two decades, 4,000 new skyscrapers have been built, and as next year’s World Expo approaches, the pace of the upward building trend shows no sign of slowing down. In a testament to the city’s greatest periods of prosperity, Shanghai’s two most iconic panoramas – the early 19thcentury façade of the Bund, and the Blade Runner-like skyline of Pudong – now face each other across the chocolate waters of the Huangpu River. Pudong is Shanghai’s newest district, on the eastern side of the river, packed with an ever-denser collection of soaring, shimmering towers. At night, when Pudong’s futuristic skyline is ablaze with multi-coloured neon and giant LED screens, it’s hard to believe this area was mere farmland only 15 years ago.
The three most distinctive
buildings of Pudong are the Oriental Pearl TV Tower, the Jin Mao Tower, and the Shanghai World Financial Center (SWFC). The former, completed in 1994, features 11 pink balls in a tripod-like structure, and is inspired by a Chinese poem about pearls dropping onto a jade plate. Love it or loathe it, the tower has become a symbol for the new Shanghai, and offers some great sights from its viewing platforms. A short walk away lie the Jin Mao Tower and the SWFC – twin leviathans that rise so high their tops are often concealed by swirling cloud. Both are home to Hyatt hotels, with the Park Hyatt Shanghai in the newly completed SWFC occupying a whole page in the Guinness World Records.
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OPPOSITE PAGE: A unique way to take in the sights THIS PHOTO: The locals perform their early morning exercises
ABOVE: Mao memorabilia RIGHT: Bicycles are a popular form of transport in the city
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On the rise. Lofty leviathans Jin Mao Tower and SWFC overlook park pursuits
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TRAVEL SHANGHAI
FAR LEFT: Shanghai is packed with architectural marvels LEFT: Making moves at Dongtai Lu market
“The city is famous for high-tech places, but it also has a lot of old charm” “On the 73rd to 93rd floors of the SWFC, we are the world’s highest hotel,” explains Etienne Dalancon, director of marketing at the Park Hyatt Shanghai. It has the highest hotel rooms, restaurants, bars and swimming pool.
The best spot for viewing the full nocturnal splendor of Pudong is undoubtedly the Bund. After a halfcentury of neglect, this area has now been transformed into a luxurious, late-night destination, where the well-heeled can head to chic restaurants, cocktail lounges, boutique hotels, art galleries and fashion stores. Completed in 2004, the Three on the Bund complex was designed by American architect Michael Graves, and houses the Evian Spa and Shanghai Gallery of Art, as well as four of Shanghai’s top eateries. Sitting on the seventh floor is the New Heights bar and restaurant, the most casual and affordable of the quartet. It also happens to offer the best view in the house, courtesy of its wraparound terrace. Dutchman Danny van Elten, general manager of New Heights, is rightly proud of his elevated workplace. “We offer what is probably the best open-air view you’ll fi nd in Shanghai,” he says. Despite Shanghai’s cutting-edge architecture and generally modern aesthetic, there’s plenty of tradition and culture still to be found. Early risers who head to one of the city’s parks will find the older generation turned out in force, practising all manner of activities, from synchronised dancing and tai chi through to kite flying, spinning tops and general gossiping.
“That’s what I love about Shanghai,” says Liu Bing, a sales executive who enjoys a daily jog at dawn. “The city is famous for high-tech places like Pudong, and soon the Expo site, but it also has a lot of old charm left. There are some beautiful parks and colonial buildings in the French Concession, and if you take a wander around the back streets, you’ll see people living a life that’s changed little over the past 30 years.” Another good place for encountering China’s yesteryear is the antique market on Dongtai Lu, where roadside stalls are laden down with Mao memorabilia, calligraphy brushes and a mindboggling array of knick-knacks. There is a lot of old tat, but patient shoppers are often rewarded with a kitsch bargain or two. A stone’s throw from here is the equally diverting animal market on Xizang Lu, where crickets in metal jars share space with bowls of terrapins, caged songbirds and a jostling rabble of punters.
Over on 50 Moganshan Lu, the culture is of a more contemporary variety. This industrial maze of converted warehouses and factories in the Putuo District now houses the city’s modern art scene, and is generally packed with a bohemian mix of art aficionados, students and models. After an afternoon perusing the galleries and studios, you can unwind over a cappuccino while discussing the relative merits of Zhang Xiaogang and Damien Hirst with local artists. For those looking to combine some upmarket retail therapy with a dash of local history, Shanghai’s Xintiandi is a must-visit. A stylish shopping, eating and entertainment area, complete with restored shikumen (‘stone gate’) houses on WORK Holland Herald
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TRAVEL SHANGHAI
RIGHT: Shanghai Tang is one of China’s first home-grown luxury brands FAR RIGHT: In the store, get your hands on some of the latest fashion accessories BELOW: The Xintiandi area is great for shopping and a bite to eat
narrow alleyways, it’s a great blend of 19th-century architecture and 21st-century lifestyle. One of the most popular shops in Xintiandi is Shanghai Tang, one of China’s first home-grown luxury brands, offering a cool collection of clothing and lifestyle products. “Shanghai Tang is the apogee of the Chinese art of living and Chinese creativity,” says manager Leo Chan. “We are renowned for combining traditional Chinese design and motifs with tongue-in-cheek humour and a contemporary sensibility. Shanghai is a hip and happening metropolis, so what better place to be based?”
urban chic. “Young people in this city are constantly on the move and on the make,” explains Sean Leow, founder of Chinese creative media website neocha.com. “This creates a buzz in social and professional circles that both excites and inspires. Shanghai gives you the feeling that almost anything is possible. “Young kids in Shanghai are incredibly different from older generations. They’ve grown up reading Japanese manga, following Korean fashion trends and eating American fast food. They are digital natives with access to information from any corner of the globe through the Internet. They are switched on in more ways than one.”
Before or after shopping, Xintiandi is a great place
To witness Shanghai youth at its most extreme,
to chow down. When it comes to dining, there’s nothing more uniquely Shanghai than the ubiquitous xiaolongbao – a small, steamed dumpling packed with tasty broth and minced pork or crab meat. “Xiaolongbao literally means ‘little basket bun’,” explains art student Wang Jia. “A basket of xiaolongbao from Xintiandi’s Herbal Legend restaurant is my favourite breakfast.” Boasting a plethora of Western eateries, Xintiandi is also a good place to indulge cravings for non-Chinese fare. With its modern Chinese interior, open kitchen and top-notch fusion menu, the achingly trendy T8 is a favourite of many. Close to Xintiandi lies the JZ Club – one of Shanghai’s premier live music hotspots. The atmosphere in this lounge bar simply oozes jazz and blues. If new money has rebuilt Shanghai’s confidence, then the city’s youth have engendered it with drive, dynamism and
the SMP Skate Park in the city’s northern suburbs takes some beating. Recently completed, this massive concrete complex of bowls, humps, rails, steps and tubes is the world’s largest skate facility, and now attracts a cosmopolitan mix of expat and local riders. “Skating is a relatively new phenomenon in China,” says Chen Jie, CEO of SMP, “but the local riders are already getting good. We regularly stage big music and skate events here, and Chinese youngsters love the adrenaline-fi lled, party vibe. They have a lot of confidence in themselves and just keep practising tricks until they master them. It’s all about who can go the highest.” As it rediscovers its zest for life, going higher seems to be Shanghai’s philosophy. In this town built for business and pleasure, first time visitors will soon discover this city’s progressive reputation is a whole lot more than just a tall story.
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WORK
13-10-09 12:32
SHANGHAI Europe
Africa
Asia
China Asia Hongkou
Zhabei
Shanghai fact file
Jing’an
Shanghai Changning
KLM operates two daily
Five-star luxury conveniently
direct flights (one on Fridays
close to the neon-lit retail
and Sundays) to Shanghai
strip of Nanjing Road.
Pudong Airport from
500 Weihai Road;
Amsterdam Airport Schiphol.
www.fourseasons.com
WHERE TO STAY
Park Hyatt Shanghai
French Concession
Four Seasons Shanghai
Pudong
Old City
WHERE TO EAT
New Heights
Xuhui Huangpu River
T8
porcelain, chopsticks and
Upscale fusion food in a
knick-knacks. Bargain hard. Dongtai Road
Breathtaking views from
With fantastic views over
sophisticated, stylish
the world’s highest hotel.
Pudong and the Bund, this
environment.
Shanghai World Financial
chic restauarnt offers a menu
Lane 181, Tai Cang Road,
Center, 100 Century Avenue;
blending elements of French,
No. 8 Xintiandi North Block;
http://shanghai.park.
Mediterranean, American and
www.t8shanghai.com
hyatt.com
south-east Asian cuisine. 7th Floor, Three on the
Herbal Legend
URBN Shanghai
Bund; Tel: +86 21 6321 0909;
Healthy Chinese cuisine,
Shanghai’s first carbon-neutral
www.threeonthebund.com
including herbal stews and
hotel with five-star facilities.
KLM passengers will receive
great xiaolongbao (dumplings).
Offers guided art gallery tours.
a complimentary drink when
Unit 1B, House 1, Lane 123,
tai chi lessons and motorcycle
they dine, if they mention
Xingye Lu, South Block,
sidecar tours of the city.
Holland Herald magazine.
Xintiandi;
183 Jiaozhou Road;
Tel: +86 21 6386 6817/8
WHERE TO DRINK
JZ Club With live music daily and a great atmosphere, this is
www.urbnhotels.com
WHERE TO SHOP
Shanghai’s premier jazz venue.
Old House Inn
Shanghai Tang
46 West Fuxing Road;
Tastefully refurbished
Modern Chinese chic with
1930s-style boutique hotel in
themes deeply rooted in
the heart of Shanghai’s French
ancient and authentic Chinese
Chinatown
Concession. Deluxe rooms
culture, from calligraphy to
Plush, 1930s-style cabaret
Peking Opera to Chinese
club, complete with showgirls,
contemporary art. Products
talented musicians and acts
clothing for men, women and
from around the world.
children, plus home furnishings,
471 Zhapu Road;
accessories and gifts.
www.chinatownshanghai.
Lane 181 Tai Cang Road,
com
www.jzclub.cn
North Block, Xintiandi; Mesa & Manifesto
www.shanghaitang.com
FURTHER INFORMATION
Some handy websites for
Located in the old French Concession, Mesa & Manifesto
Dongtai Lu Market
further information:
come with classic Chinese
features flavours inspired by
A lot of fun, especially if you’re
www.travelchinaguide.com/
furniture and four-poster beds.
modern Australian cuisine.
in the mood to just wander and
cityguides/shanghai.htm
Number 16, Lane 351,
748 Julu Lu (east of
look at junk. Everything from
Huashan Road;
Fumin Lu);
Mao memorabilia, old records,
www.cityweekend.com.cn/
www.oldhouse.cn
www.mesa-manifesto.com
photos and lanterns through to
shanghai/
•26_Work_Shanghai3c.indd 33
Photography: Daniel Allen. Additional photography: Peter Gridley/Getty Images; Justin Guariglia/Corbis; Anny Lehman/Corbis; Fritz Hoffmann/Corbis
GETTING THERE
Huangpu Luwan
12-10-09 08:13
The quiz room painter Rembrandt van 3 Dutch Rijn’s most famous work is legendary 1 Which genius created the Vitruvian Man drawing?
a. Dan Brown b. Leonardo da Vinci c. Leonardo DiCaprio
known as The Night Watch. What is its real title?
a. The Company of Frans Banning Cocq and Willem van Ruytenburch b. Return of the Prodigal Son c. The Gunpowder Plot
Huxley‘s 1932 what age is Wolfgang 4 AtAmadeus 2 Aldous novel Brave New World Mozart believed to owes its title to a quote from a Shakespeare play. Which one?
a. The Tempest b. Hamlet c. King Lear
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have composed his first complete symphony?
a. Six b. Eight c. Eleven
a famous passage in James 5 InJoyce’s Ulysses, the protagonist, Leopold Bloom, “ate with relish the inner organs of beasts and fowls”. What does he have for breakfast on June 16, 1904?
a. Chicken hearts b. Crunchy Nut Cornflakes c. Mutton kidneys decades, Dutch master 6 For forger Geert Jan Jansen fooled everyone, including the experts with his ‘authentic’ Picasso, Magritte and Chagall paintings. What eventually gave him away?
a. A spelling mistake on an authenticity certificate b. A signature with the wrong initials c. The wrong type of paint
15-10-09 14:39
pop song of all time, with 3,000 recorded versions. What was its working title?
a. Apple Pie b. Watermelon c. Scrambled Eggs
Quiz creator: Annemarie Hoeve; Illustrations: Nenad Mec´ava
Golden Raspberry 8 The Awards were founded in 1980 to honour the film industry’s worst movies. Which director was the first winner to actually collect his award?
a. Sylvester Stallone for Rocky IV b. Guy Ritchie for Swept Away c. Paul Verhoeven for Showgirls
following quote is attributed to 12 Time magazine dubbed 9 The American writer and which artist? “Are you really sure poet Charles Bukowski “a laureate of American lowlife”. What is written his tombstone?
that a floor can’t also be a ceiling?”
a. Andy Warhol b. M.C. Escher c. Roy Lichtenstein
a. “Don’t try” b. “Try before you die” c. “Drink up”
1.5 million words, 10 Atwhatnearly is the longest novel ever written, according to the Guinness World Records?
a. War and Peace, Leo Tolstoy b. À la Recherche du Temps Perdu, Marcel Proust c. The Old Man and the Sea, Ernest Hemingway
13
What is the common name of Beethoven’s Piano Sonata No. 14, completed in 1801?
Answers
Beatles hit Yesterday 7 The is the most-covered
a. The ‘Starlight’ Sonata b. The ‘Twilight’ Sonata c. The ‘Moonlight’ Sonata
work of which artist 11 The was mistaken for rubbish and thrown away?
a. Pablo Picasso b. Damien Hirst c. Henry Moore
YOUR SCORE Award yourself 1 point for each correct answer 10-13: Congratulations, you are a quiz master 5-9: Not bad, but a few more trips to the library wouldn’t do you any harm 1-4: Oh dear, read a book, turn on the radio or head to a museum as soon as you get off the plane
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•36_Work_QuizV5.indd 35
1. b; 2. a; 3. a; 4. b; 5. c; 6. a; 7. c; 8. c; 9. b; 10. b; 11. b; 12. a; 13. c
Test your knowledge of some of the world’s greatest works of art, literature and music
35
15-10-09 14:39
Great escapes Forget about work for a while and enjoy some pampering, with a visit to one of these luxurious spas
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WORK
15-10-09 14:40
SPA BREAKS
SWITZERLAND
Therme Vals This oasis of calm was built over the natural thermal springs in the Graubünden region of Switzerland. It’s owned by the local Vals community, which commissioned Pritzker Prize-winning architect Peter Zumthor to create the spa. His design consists of 60,000 stone slabs, all of which were quarried just two kilometres away from the sight. Therme Vals shies away from fancy gimmicks and focusses on the quiet, relaxing experience of bathing. www.therme-vals.ch
Thermae Bath Spa UNITED KINGDOM Bath has been a well-known spa city for more than 2,000 years. The World Heritage Site-listed Roman baths are centred around Britain’s only natural hot springs and are beautifully preserved. Once you’ve had a look around the ancient site, you can enjoy the very modern Thermae Bath Spa, with its wide range of treatment and bathing options. One of the best is simply relaxing in the stunning rooftop pool.
This heated rooftop pool overlooks the historic city of Bath, a World Heritage Site
Photography: Matt Cardy; Matt Davidson
www.thermaebathspa.com
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37 15-10-09 14:40
SPA BREAKS
Chiva-Som THAILAND Chiva-Som is an iconic name in the spa world, and consistently achieves high rankings in global top spa listings. It’s situated on the beach, among seven acres of tropical gardens, and all guests are offered a Health and Wellness consultation on arrival. This is aimed at creating a programme specifically to help you balance and rejuvenate your mind and body. There are over 150 treatments available. www.chivasom.com
Auberge du Soleil Six Senses Hideaway
USA Overlooking California’s stunning Napa
OMAN
Valley, the Auberge du Soleil offers a
Nestled into Zighy Bay, with mountains
truly relaxing experience. This spa is near
on one side and a 1.6-kilometre beach
local wineries and features the French
on the other, it’s hard to imagine a
restaurant, Inn of the Sun, which has
more perfect place to unwind. Six
recently been reopened after extensive
Senses features 79 pool villas, plus a
renovations. There is also an open-air
private reserve and two special retreat
sculpture gallery, a large pool and sundeck,
villas. They are all designed in the
picnic areas, whirlpool fitness centre, steam
style of traditional Omani villages, but
rooms and tennis courts.
with ultra-modern amenities.
www.aubergedusoleil.com
www.sixsenses.com
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WORK
12-10-09 08:16
A star is born Science students from Delft are celebrating 600 days of space exploration this month, after the successful launch of their milk carton-sized satellite. Colin Moore explains this innovative Dutch technology experiment
Gaze into
A student inspects the miniature satellite, which is packed with technological marvels
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the night sky and the stars are twinkling and the planets shining bright. Then, slowly, a pinprick of bright light passes by. It’s probably a satellite. And it might even be a Dutch one… There are around 900 operational satellites orbiting the earth at this very moment. And one of those is the size of a Dutch milk carton, jammed full of experimental high-tech gadgetry. It was launched around 18 months ago by an ambitious group of students from Delft’s technology university. The Delfi-C3, the official name of the device affectionately known as the ‘Milk Pack Satellite’, is (believe it or not) a low-budget space programme. Most people associate the historic Dutch city of Delft with its world-famous Delft Blue ceramic products, or Baroque painter Johannes Vermeer, who was born there in 1632. But, these days, Delft is becoming more well known for its university, the Technische Universiteit Delft or TU. It is The Netherlands’ biggest technical university, with over 15,000 students and 2,100 scientists. It’s one of the top technology institutions in the world, according to the Times Higher Education ranking. And it was here that the satellite was born. Space is both expansive and expensive. This was why the TU students decided on the limitations of the size of a drinks carton,
WORK
12-10-09 08:16
The students had to come up with ingenious solutions for launching their satellite
in order to provide the parameters for their daring experiement. Their goal was to pack as much high-tech punch into that small package as possible. This would create a ‘nano-satellite’, which might just about fit into the low-budget range in which they were operating.
In the end, it would all come down to innovation. But the students knew they needed help: you can’t just go ahead and build a satellite. That was where TU Delft ‘space systems professor’ Heinz Stoewer came in. Stoewer’s vision was an educational programme to develop small, but fullyfunctional satellites as a way to inspire and better train space engineering students. He also happened to know that KayserThrede, a small space technology company in southern Germany, had a commercial satellite they no longer needed. Rather than simply consign this machine to a museum, Stoewer convinced the company that a better way to continue its life was to let his students loose on it. It is a little-known fact that The Netherlands is a leading nation when it comes to space technology. It has produced several exceptional astronomical satellites over the past decades and the country contributes to a wide range of European and international space missions. There are two Dutch astronauts, Wubbo Ockels (who no longer goes on missions), and André Kuipers, who spent 11 days in space in 2004 and is due to spend six months on the International Space Station in 2011. But perhaps most importantly, The Netherlands is home to Europe’s largest space centre, the European Space Agency’s Research and Technology Centre, ESTEC, in Noordwijk on the North Sea coast. It
•40_Work_Delftstory2.indd 41
employs some 2,000 scientists and engineers from more than 20 countries. With such a pedigree around them, it’s no wonder the students at Delft pounced on the 50-cubic centimetre Kayser-Threde satellite when it arrived. In order to study its inner workings, they looked, they learned, and eventually developed it into their satellite. To get the most out of the project, the crew teamed up with two partners who had already been developing space technologies.
Dutch scientific research organisation TNO had a sensor experiment to develop, and they joined up with the Delfi-C3 team to put their theory into practice – and into space. Sun sensors are a vital piece of equipment on any satellite. By determining the direction of the sun in relation to the satellite, it is possible to calculate the exact position of a satellite in space. Normally, such sensors need both power and data communcation links; this means
“The Netherlands is home to Europe’s largest space centre”
The Delfi-C3 was tested in a thermal chamber to see if it would survive the extreme temperature changes in space
12-10-09 08:17
DUTCH INNOVATION
Inspecting the satellite after exposing it to violent vibrations on a test bench
cables, batteries and more, which all add to the expense.
TNO’s idea was to make this device
“Where do you find a rocket that a university can afford?”
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autonomous (it would power itself via a small solar cell) and wireless. “It needed just three screws to integrate the sensor in the satellite,” said Eberhard Gill, TU Delft’s professor for Space Systems Engineering. But would it work? The second innovation for the small satellite, Thin Film Solar Cells, was developed by Dutch Space, the largest space company in The Netherlands. These ground-breaking solar cells were made of ultra-thin titanium foil only 25 micrometres thick (25 thousanths of a millimetre). Dutch Space then applied a photovoltaic material onto the foil. This material converts the sun’s light into electrical power in solar cells. What the scientists didn’t know, though, was how the foil cells, which were to be launched in space for the first time, would behave. How, for example, would they withstand cosmic radiation? The Delfi-C3 team also had an innovative approach to the inner workings of their satellite. The team, made up of students
from the aerospace, electrical and computer engineering groups, decided on a design philosophy: “Any failure of one single component of the spacecraft would not endanger the entire mission”. This meant clever ways had to be found to duplicate certain components, within the severe limitations of the ‘milk pack’ size. In order to tackle this challenge efficiently, the Delft students got in touch with other student groups around the world facing similar challenges. In the early 2000s, students at California’s Stanford University in Silicon Valley developed a compelling new and inexpensive satellite concept called CubeSat. Robert Twiggs, then director of Stanford’s Space Systems Development Laboratory, made a 10-cubic centimetre satellite and offered it as a standard for educational purposes. This eased the satellite’s design, as it meant some proven command and data handling equipment and a basic structure could be bought at a reasonable cost.
Then came the question of the launch. Satellites reach space on the back of a rocket. But where do you find a rocket that a university can afford? Another piece
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Some of the most important tests that students performed were on the communications and data components
of research put the students in touch with the Space Flight Laboratory at the University of Toronto in Canada. They didn’t have their own rocket, but were an innovative student group. Coping with similar problems that the Delft students were facing, they had built up some close relations with India.
Perhaps surprisingly, India also belongs to the exclusive club of successful space nations. And India often offers ‘piggy-back’ flight opportunities to student groups. So, through connections with California, Canada and India, the Delft students fi nally arrived at a way to build and eventually launch their satellite into space. All their hard work, late nights, weekends, trials and errors, testing and learning, finally ended when the milkcarton jewel was shipped via Canada to southern India in late 2007. Although the students had come up with a host of clever solutions to the inner workings of the satellite, their solution to tracking the device was perhaps one of the most inspired twists in this tale. Tracking a satellite is a timeconsuming and complicated business. Ideally, the tracking should take place all over the world. Satellites transmit data to the ground regularly where its information is analysed and verified to see how the device and its onboard experiments are doing. But how do you achieve regular global tracking on a low budget? By appealing to the worldwide community of radio amateurs. Their rather cunning plan meant they enlisted the help of this enthusiastic global network by offering them a communication experiment. The students proposed that the radio amateurs could communicate with each other via the satellite. In return, they asked the ‘hams’ (as radio amateurs are affectionately known) whether they would listen to the satellite and record its signals. More than 300 radio amateurs thought this
•40_Work_Delftstory2.indd 43
was a great idea and committed to support the mission, establishing a truly worldwide ground network for the students at no cost.
Finally, after three
years of development, the students’ dream became reality when the Indian rocket took off from the Sriharikota Space Centre in southern India on April 28, 2008. Together with two main satellites and eight other small satellites, the rocket took off successfully and separated the tiny Delfi-C3 ‘milk pack’ satellite 17 minutes later. It was then that the nervous wait for signs of life began. It was not until the milk carton had passed over the city of Delft for a third orbit that it began to ‘talk’ to its owners. This was when all the partners involved in the project could breathe a sigh of relief and enjoy a glass of champagne to celebrate. The Delfi-C3 is still in orbit today, and on November 17 the milk carton satellite celebrates 600 days in space, an unexpected yet proud milestone for Dutch space technology. So, as you gaze out of your airplane’s window, keep a watchful eye out for flying milk cartons…
“Tracking a satellite is a time-consuming and complicated business”
...and lift off!
12-10-09 08:17
Holland UPDATE SPEED MOUSE Until November 25 The ‘masters of microphonic mime’, The Umbilical Brothers, with their new show. Various locations in the Netherlands; www.umbilicalbrothers.com
Photo: Chris Moore
TARNISHED Until November 28 Circus and burlesque converge in this show by Australian company LaLa Parlour. Various locations in the Netherlands; www.ruuddegraaf.nl ‘FINALE FOAM DRESSES’ BY HUSSEIN CHALAYAN
EXHIBITIONS GDR: OSTALGIE & PARANOIA Until January
Frock tactics
3, 2010 Life before and after the fall
Today’s top fashion designers use art installations and performances for their
of the Berlin Wall, featuring
inspiration, and their designs are often more sculptural than wearable. This
work by Dora García and
exhibition explores the blurred boundaries between fashion and art, and features specially commissioned work by five designers, including Viktor & Rolf and Hussein Chalayan. Complementing the exhibition are lectures, debates,
Maix Mayer. Gemak, Paviljoensgracht 20-24, The Hague; +31 70 3381200; www.gemak.org
THE ART OF FASHION Until January 10, 2010; Boijmans van Beuningen, Museumpark 18-20,
MODERN LIFE: EDWARD HOPPER AND HIS
Rotterdam; +31 10 4419400; www.boijmans.nl
TIME Until January 17, 2010 Eight major works by American realist painter Edward Hopper (1882-1967).
EVENTS
special attention this year for the 50th
Kunsthal, Westzeedijk 341 (Museumpark),
INTERNATIONAL WHISKY FESTIVAL
anniversary of the Nederlands Dans Theater.
Rotterdam; +31 10 4400300; www.kunsthal.nl
November 13-15
Various locations, The Hague; www.
A weekend of nosing and tasting malt and
hollanddancefestival.com
CÉZANNE, PICASSO, MONDRIAN. A NEW PERSPECTIVE Until January 24, 2010
special whiskies. Pieterskerk, Kloksteeg 16, Leiden; +31 71 3313310;
CROSSING BORDER FESTIVAL
An exhibition centred around these three
www.whiskyfestival.nl
November 18-21
revolutionary artists.
The annual international literature and
GM, Stadhouderslaan 41, The Hague; +31 70
CHINA FESTIVAL OF LIGHTS
music bash.
3381111; www.gemeentemuseum.nl
From November 13
Various locations, The Hague;
In a first for Europe, this
www.crossingborder.nl
GIGS Gabriel Rios November 8, Mezz (Breda)
popular zoo in the east of The Netherlands hosts a
VERZAMELAARS JAARBEURS
Editors November 9, Oosterpoort (Groningen)
spectacular light show
November 21, 22
Morrissey November 9, Concertgebouw de
featuring more than 30 huge,
Europe’s largest collectors’ fair, featuring
Vereeniging (Nijmegen)
animal-inspired lanterns and light sculptures
antiques, toys, curiosa, vinyl and CDs.
Cliff Richard & The Shadows November
among the regular ‘inhabitants’.
De Jaarbeurs, Jaarbeursplein 6, Utrecht;
10, Ahoy (Rotterdam)
Dierenpark Emmen, Hoofdstraat 18, Emmen;
www.verzamelaarsjaarbeurs.nl
Bryan Adams November 13, De Doelen (Rotterdam)
+31 591 850855; www.dierenpark-emmen.nl
THE BLUES BROTHERS Until November 22
Backstreet Boys November 15, Ahoy
HOLLAND DANCE FESTIVAL
The original West End production with the
(Rotterdam)
Until November 15
London cast.
Depeche Mode November 30, Ahoy
Diverse national and international dance
Various locations in the Netherlands;
(Rotterdam)
performances and workshops, including
www.ejbentertainment.com
Info and tickets: www.livenation.nl
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•44_Work_Updates.indd 44
GDR: Ostalgie & Paranoia: Dora García, Couple, 2006. BstU Archive from the project Zimmer, Gespräche, GfZK, Leipzig
workshops and fashion shoots.
WORK
12-10-09 08:18
Chamonix Mont-Blanc
Phone + 33 (0)6 07 23 17 26
Spa, Hammam, Sauna, Private cinema
www.chaletsphilippe.com
Amsterdam UPDATE Rijksmuseum, Jan Luykenstraat 1; +31 20 674700;
Screen scene
www.rijksmuseum.nl
This superb film festival screens
PARIS CENTRAL Until January 17, 2010
around 300 creative documentaries
Some 100 exhibits represent the artwork
from around the world. Comple-
emerging from Paris in the 1950s, at this
menting the films are lectures,
museum in a suburb of Amsterdam.
debates, forums and parties which
Cobra, Sandbergplein 1, Amstelveen; +31 20
take place – like the screenings – at
5475050; www.cobra-museum.nl
various locations around the Rembrandtplein. IDFA 2009 November
OMAN Until April 18, 2010
19-29; Festival Box Office: Cineac,
Around 300 top pieces from various museum
Reguliersbreestraat 31-33; www.idfa.nl
collections in Oman. De Nieuwe Kerk, Dam; +31 20 6386909; www.nieuwekerk.nl
RESTAURANT POLDER This unique café-restaurant dishes up breakfast, lunch and dinner daily in a corrugated hangar in east Amsterdam. Expect imaginative international food, including Science Park 205; +31 20 4634303; www.cafe–restaurantpolder.nl
GIGS Spandau Ballet November 1, Heineken ‘VIDEOCRACY’ BY ERIK GANDINI (SWEDEN, 2009)
Music Hall
The Dead Weather November 3, Melkweg
EVENTS
RIJKSACADEMIE OPEN 2009
Editors November 8, Melkweg
MUSEUM NIGHT November 7
November 28, 29
Skunk Anansie November 8, Paradiso
A popular annual event when the city’s
Take a peek inside Amsterdam’s prestigious
Arctic Monkeys November 10, 11,
museums open in the
art academy and see the work of around 50
Heineken Music Hall
evening and lay on
international artists.
Marianne Faithfull November 14, Paradiso
performances, music and
Rijksacademie, Sarphatistraat 470; +31 20
Deep Purple November 17, Heineken
parties.
5270300; www.rijksacademie.nl
Music Hall
Various locations; www.n8.nl
EXHIBITIONS
WEBSITES
SALOME November 10 to December 5
VAN GOGH’S LETTERS
www.dutchnews.nl
De Nederlandse Opera perfom Richard
Until January 3, 2010
Daily Dutch news in English
Strauss’ one-act work based on a German
Over 120 rarely exhibited letters by, and to,
www.specialbite.com
translation of Oscar Wilde’s (originally
Van Gogh.
Cool and comprehensive restaurant reviews
French) play, Salomé.
Van Gogh Museum, Paulus Potterstraat 7;
www.underwateramsterdam.com
Het Muziektheater, Amstel 3; +31 20 6255455;
+31 20 5705200; www.vangoghmuseum.nl
Events and info galore www.amsterdam.info
www.muziektheater.nl
HENDRICK AVERCAMP: THE LITTLE ICE
Useful tourist information
PAN AMSTERDAM November 22-29
AGE Until February 15, 2010
www.lastminuteticketshop.nl
One of the year’s leading national art and
Fascinating, historic
Half-price tickets to events
antiques fairs.
17th-century winter
RAI, Europaplein 22; +31 20 549 1012;
landscapes by this
REMEMBER! This copy of Holland Herald is
www.pan.nl
Amsterdam-born painter.
yours to take off the plane.
46
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•44_Work_Updates.indd 46
Museum Night: Tropenmuseum. Photo: Amy Kouwenhoven. Hendrick Avercamp: Detail from Winter Landscape with Skaters, c..1608
tantalising vegetarian options.
WORK
12-10-09 08:18
Sleep, relax, refresh and connect. Yotel is the perfect solution for both business and leisure travellers — taking the hassle factor and the stress out of early morning departures, long transfers or unexpected delays.
at Schiphol
The best thing about the location is the proximity to the departure gates – you can literally fall out of your luxury bed and in minutes be at your gate.
Located airside (in the transit area) of Lounge 2, customers staying overnight can access the hotel with a passport, proof of travel and Yotel booking confirmation.
Yotel cabins come in Standard (large single bed) and Premium (double bed) with hand made mattresses. Both cabins have flat screen TVs, pull up work stations, European, US and UK plug sockets, free WiFi and wired internet access. The ensuite bathrooms have monsoon rain showers, toilet and sink and complimentary body wash. If you want to guarantee your cabin and don’t want to be disappointed, pre-booking online is easy — simply choose your cabin type, check-in and checkout time and it will calculate the price and availability for you.
Cabins are bookable for a minimum of four hours, starting at just €29* for standard cabins and around €70 for an overnight. A premium cabin starts at €49* for four hours and around €90 for an overnight. *Rate available for check-in after 12pm.
Check out the website at www.yotel.com or call +44 (0) 207 100 1100 Premium Cabin
Corridor View
Workstation
Bathroom
Standard Cabin
London Gatwick • London Heathrow • Amsterdam Schiphol
VIEW FROM PARLIAMENT HILL
Photo: iStockphoto
Photo: iStockphoto
London TOUCHDOWN
DOME RUN: ST. PAUL’S CATHEDRAL CROWNS LONDON’S SKYLINE
Best of British
DON’T MISS
On parade
Distinguished man of letters Samuel Johnson once said: “There is in London all that life
The Lord Mayor’s Show is
can afford”, and he wasn’t far wrong. Museums, shops, parks, markets, cafés, pubs,
one of London’s great
restaurants… the list of things to do and places to visit is endless in this, one of Europe’s
spectacles, dating back nearly
most vibrant cities.
800 years. Every year, bands, floats and a military parade wind their way to the heart of
WHAT TO SEE
Go with the flow
HOW TO GET THERE
department stores. Bespoke
Cruise the Thames to see the
British tailoring is found in Savile
operates a number of direct
it marks the day when the
iconic London Eye (www.
Row, while Oxford Street hosts
daily flights to London Heathrow
Guilds of London celebrated
londoneye.com), Tower of
high-street contemporary
Airport from Amsterdam Airport
their prosperity and the Lord
London (www.hrp.org.uk) and
fashion. Hunt for vintage finds
Schiphol. It also operates
Mayor paraded in a special
Tate Modern (www.tate.org.uk).
and alternative fashion in
regular services to London City
gold carriage. This year, the
Breathe deeply on Parliament Hill
Portobello, Camden and
Airport, from Amsterdam Airport
procession leaves Mansion
(Hampstead Tube), after visiting
Spitalfields markets.
Schiphol, in cooperation with its
House at 11am on Saturday,
Kenwood House (www.english-
November 14.
heritage.org.uk). South Kensington
www.lordmayorsshow.org
offers decorative art at the
partner VLM. WHERE TO EAT
National dishes
Tourist information
Victoria & Albert Museum (www.
London caters for all tastes and
www.visitlondon.com
vam.ac.uk), while Bloomsbury is
nationalities. Dine in Chelsea in
home to the impressive British
Michelin-starred style at Gordon
Museum (www.britishmuseum.org). Ramsay (www.gordonramsay.
Photo: iStockphoto
KLM Royal Dutch Airlines
the City of London. Historically,
Looking for handy, up-to-date travel information? Check out
com). Join the Chinatown bustle
KLM’s Destination Guide
WHERE TO SHOP
for dim sum in Soho or head west
pages – and book your flight –
Good buys
to Edgware Road for Lebanese.
on www.klm.com. Content
There’s bags of chic in
In the East End, Hackney is great
provided by Frommer’s
Chelsea’s boutiques and
for Turkish treats and Brick Lane
Unlimited © 2009,
Knightsbridge’s smart
for Bangladeshi curries.
Whatsonwhen Limited.
THE GOLD COACH MAKES A SHOW
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•48_work_Touchdowns.indd 48
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12-10-09 08:24
101200 HH inflight 210x260FIN:Layout 3
9/10/09
16:25
Page 1
1,000 shops. Countless shows. Outstanding restaurants. Must be a Birmingham Christmas.
For a great short break this Christmas it must be Birmingham...
Birmingham has everything you need for a relaxing break this Christmas. A huge authentic German market, over 200 city centre restaurants ready to serve you up fantastic festive treats, live entertainment at every turn and shopping, shopping and more shopping. There’s just so much to see and do that your biggest problem won’t be deciding what to get the other half for Christmas, it’s going to be where to start.
•
1,000 shops
•
200 restaurants
•
27,000 hotel beds
•
3 Michelin star restaurants
•
Countless shows
•
Unique Jewellery Quarter
•
90 stalls at the Frankfurt market
Find out more and plan your trip now at visitbirmingham.com
DON’T MISS
House style
Photo: iStockphoto
A city landmark near the old harbour, the elevated, tree house-like, yellow ‘cube houses’ were designed by Dutch architect Piet Blom in the early 1970s. You can get an impression of what it’s like to live in one of these quirky, lopsided abodes by visiting a show home ‘Kijk-Cubus’ at Overblaak 70. www.kubuswoning.nl
ROTTERDAM’S ARCHITECTURE SPANS NEW...
Photo: iStockphoto
Photo: iStockphoto
Rotterdam TOUCHDOWN
...AND OLD
Contemporary chic Rotterdam is The Netherlands’ most futuristic city, showcasing cutting-edge architectural design. An abundance of waterfront restaurants and clubs add to the appeal of this modern metropolis, although ‘old’ Rotterdam can still be seen in Delfshaven. WHAT TO SEE
City sights
HOW TO GET THERE
caferotterdam.nl), have views of
KLM Royal Dutch
The Museum Boijmans Van
the Nieuwe Maas river. Enjoy
Airlines partner Thalys
Beuningen boasts classic and
harbour sightseeing while eating
operates regular high-speed
modern art (www.boijmans.
Dutch pancakes on board the
train connections between
rotterdam.nl). The Netherlands
Pannenkoekenboot (www.
Amsterdam Airport Schiphol
Architecture Institute is housed
pannenkoekenboot.nl).
and Rotterdam railway stations (www.thalys.com). There are also
in an appropriately striking building (www.nai.nl). Cruise the
WHERE TO BOOGIE
regular train services between
harbour on a Spido Harbour
Sounds great
the two stations.
Tour (www.spido.nl), while a trip
From converted city-centre
up the Euromast elevator (www.
cinema .off_corso (www.off-
Tourist information
euromast.nl) will reward you with
corso.nl) to renovated
www.rotterdam.info
Rotterdam’s finest views.
warehouses at the harbour, Rotterdam leads the way in
Looking for handy, up-to-
WHERE TO EAT
techno, trance and other
date travel information?
Star quality
sounds. Bars range from
Check out KLM’s Destination
Michelin-starred dining is on the
traditional Dutch café De Oude
Guide pages – and book your
menu at Parkheuvel (www.
Sluis (www.trilobiet.nl/sluis) at
flight – on www.klm.com.
parkheuvel.nl). Some hip
Delfshaven, to more
Content provided by Frommer’s
restaurants, such as Café-
contemporary watering holes
Unlimited © 2009,
Restaurant Rotterdam (www.
along the Nieuwe Maas.
Whatsonwhen Limited.
APARTMENT BLOCKS
50
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•48_work_Touchdowns.indd 50
WORK
12-10-09 08:24
Great brands are worth fighting for. That’s the idea. Huub van Doorne had a dream of breathing new life into the long-established Dutch drinks brand, Lucas Bols. It meant buying Bols back from its French owners and bringing it back to the Netherlands. Altogether this represented a risky undertaking. Nonetheless, Rabobank wanted to help him make his dream come true. And, not with a makeshift short-term financial solution. Instead, we felt this centuries-old brand needed a hard-headed strategic refit which would stand it in good stead in the coming centuries. Van Doorne succeeded in creating a lean organisation which is able to withstand the challenges ahead. So Lucas Bols is altogether looking brighter. So let’s raise our glasses for a congratulatory toast. For all Rabobank’s business cases see Rabobank.nl/businesscase
Buy-out financing for Lucas Bols. Rabobank. A bank with ideas.
www.rabobank.nl/businesscase
BBCCOM_98611_RABO_BusCase_HH_UK_210x260_BOLS.indd 1
10/8/09 12:45 AM
Gadgets 1
2
3
4
5
1 Spyker C8 Aileron Get noticed in this work of art from the Dutch car manufacturer Spyker. From €198,500 www.spykercars.nl 2 Bear Staple Remover Be the envy of your co-workers with this Jac Zagoory-designed office essential. From €50 www.vivre.com 3 C-97 Stratofreighter Desk This cool, limited-edition desk is made from old Boeing airplane parts. From €4,450 www.privatewing.com 4 Sony Reader Touch Edition With this leather-bound reader you can carry hundreds of books in your hand luggage. From €335* 5 The Dahon IOS Series This new series of folding bikes will get you to the office in style. From €999 www.dahon.com
52
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•52_Work_Gadgets.indd 52
WORK
*The Sony Reader Touch Edition is available on board (selected flights). See the Inflight Boutique at the back of the magazine for details.
12-10-09 08:26
Gadgets 1
2
4 5
Illustrations: Wolter Top
3
1 HP Mini 110 This gorgeous HP notebook iss designed by Studio Tord Boontje. From €399 www.hp.com 2 Spider Phoebe Lounge Chair Relax while you work. From €3,000 www.rinkedesign.com ww.rinkedesign.com 3 Sentryman Explorer Pen This limited-edition fountain pen is for intrepid travellers. From €4,485 www.dunhill.com com 4 Old Amsterdam Cheese The perfect working lunch in The Netherlands Netherland is a broodje kaas (cheese sandwich). It doesn’t get any tastier than when it’s made from this mature Dutch cheese. www.westlandkaasexport.com westlandkaase 5 Samsonite Suitcase The new Bright Lite travel cases are perfect for business or pleasure. From €140 www.samsonite.com
WORK Holland Herald
•52_Work_Gadgets.indd 53
53 12-10-09 08:27
Photo contest
GILLES NICOLET: CHILDREN RIDING A HIPPO, BENOUE RIVER, CAMEROON
See the world! How does it work?
Don’t be late…
There is a new theme
Entries for the Water category
every three months. At the
must be received by January 4,
end of the fourth quarter
2010. See our website below
(March 2010), KLM will award
for submission details.
the Grand Prize to the overall winner.
Feeling inspired? Check out other beautiful
What theme?
shots from previous
For October, November and
winners at:
December 2009, the theme
www.hollandherald.nl
is Water.
What can you win?
If you provide the year’s best shot, you’ll be globetrotting before you can say “where did I put my passport?”
THE GRAND PRIZE A round-the-world ticket for the annual, overall winner
CONTEST RULES • Photographs larger than 10x15cm cannot be accepted • Photographs will not be returned • Holland Herald, KLM and the publishers, MediaPartners Group, accept no responsibility for lost material • Copyright clearance and permission of subjects are the responsibility of the photographers. KLM and MediaPartners Group acquire the rights for future use of the images. • The competition is open to readers of Holland Herald who are 18 years of age or older on the date of entry, and who have flown with KLM during the same period as the theme category • Entrants for the Grand Prize will be notified as soon as possible after the closing date of the theme category • Employees of KLM and MediaPartners Group, participating promotional agencies, contributors to Holland Herald, and the families of any of the above are not eligible to enter this competition • The judges’ decisions are final • The Grand Prize cannot be exchanged for cash.
54
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•54_Work_Photocomp.indd 54
WORK
13-10-09 12:33
KLM NEWS
Travellers Check
Photo: KLM / MAI
NEWS AND INFORMATION FOR PASSENGERS
1936 Snow business. Ground staff unload a KLM DC-2 on a wintry working day at Schiphol.
contents Behind the scenes KLM news People & planet Flying Blue news KLM entertainment
56 57 58 61 62
www.klm.com The fleet KLM route maps Schiphol, hub gates Fit for flying
64 66 68 76 81
Holland Herald
•55_HH_TC_2_2009_cover.indd 55
TRAVELLERS CHECK
55 12-10-09 07:34
KLM BEHIND THE SCENES
Family matters
KLM is adopting an innovative approach to job restructuring within its organisation during the current recession. Rather than seeking forced redundancies in areas where the work flow has slowed, it is asking its staff to consider working for other departments where they think they could be gainfully employed, initially on a temporary basis. In this way, KLM is also preparing itself for after the crisis, when well-trained staff will be difficult to find in a tight labour market. “This is our way of holding the family together,” says Wim Kooijman, Executive Vice President of Human Resources
KLM STAFF ARE TAKING ON NEW CHALLENGES
56
Holland Herald
Photo: iStockphoto
It’s natural to worry about work in a time of crisis. Economic malaise too often results in staff cuts and layoffs, affecting both small and large business concerns. and Industrial Relations at KLM. “It isn’t an answer to the crisis, more of an attempt to stimulate better structural mobility within KLM. We are asking our staff to be extremely flexible in these uncertain times, to spread the balance of work while still achieving an efficient operational structure. Whereas before we might have filled a vacancy with temporary or hired staff, we now try and find someone already within the KLM Group who might be prepared to swap jobs for a while and take on a new challenge. “Consequently, personnel within KLM’s Cargo department, for example, are now working for Engineering & Maintenance, or Flight Operations. And cabin attendants are voluntarily working for KLM’s daughter airline transavia.com.” The right move A logistical nightmare, you might think, for a large organisation like KLM? “No, not really,” says Kooijman. “Only it’s a lot of hard work trying to ‘customise’
job requirements. Our staff are rising to the challenge of working in another department, or area of expertise. And some of them enjoy it so much, they are asking for a permanent transfer!” Herbie van Deenen transferred, originally on a temporary basis, from KLM Cargo to Flight Operations earlier this year, and has no regrets about his move: “It is a good initiative from KLM,” he says. “I am currently a team leader involved in de-icing operations. I am learning new techniques all the time, and am being given the opportunity to follow courses related to my work.” “We have received a lot of compliments from staff who appreciate the way in which we are trying to deal with this,” endorses Kooijman. “Employees typically interpret reorganisation within their company as a threat. They immediately think: ‘I’m going to lose my job’. We have removed that fear. Instead, we have increased motivation. And it also instils solidarity; a kind of ‘We’re all in this, let’s pull together!’ feeling.”
TRAVELLERS CHECK
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12-10-09 07:35
KLM NEWS “Sit back, relax and enjoy the flight”
Choice comfort Need a bit more room? Then choose Economy Comfort! From December, this new zone will be available to passengers travelling in Economy Class on all intercontinental flights operated by KLM. Seats will offer up to ten centimetres more legroom, and back supports will recline twice as far. Depending on the flight’s distance, the price of seats in the new zone will be between €80 and €150 for
Good taste
THORVALD DISHES UP A TREAT
Photo: Jan Bartelsman
A first for Air France This month, Air France is set to become the first European airline to operate the Airbus A380, the largest passenger aircraft in the world. The first of these state-of-the-art superjumbos will commence operations between Paris-Charles de Gaulle and New York-JFK on November 23, with six weekly services.
a single journey leg. Flying Blue Platinum members and passengers travelling on a full-flex Economy Class ticket can reserve Economy Comfort seats for free. Flying Blue Gold members will be offered a 50% discount, and Flying Blue Silver members 25%. Economy Comfort seats can be booked from the end of November at www.klm.com, or at Amsterdam Airport Schiphol using the self-service check-in or transfer kiosks.
World Business Class passengers can savour the exquisite culinary prowess of Thorvald de Winter this month. Thorvald is head chef at the twoMichelin-starred Apicius restaurant in Bakkum, a village in the Dutch province of Noord-Holland. Among the dishes he has prepared for KLM is a tandoori salmon starter, seasoned with garam marsala. Eet smakelijk!
House proud KLM presented the 90th addition to its popular series of Delftware huisjes (miniature houses) on October 7, the airline’s 90th birthday! The huisjes are given free to KLM’s World Business Class passengers, and have become popular collectors’ items. The latest house in the collection is a replica of the WesterAmstel mansion in Amstelveen, a suburb
of Amsterdam. A limited edition book (right) chronicling the entire collection of KLM’s Delftware huisjes has also been published. It is currently included in KLM’s Inflight Sales assortment on intercontinental flights (see KLM Boutique at the back of this issue), and can also be ordered online at www. klm90yearshop.nl. See Facts & Figures, page 16. Holland Herald
•56_HH_TC_2_2009_Behind the scenes-KLM News.indd 57
TRAVELLERS CHECK
57 13-10-09 12:34
KLM PEOPLE & PLANET
Cycling Blue for Kenya
Looking for change
Every year, millions of passengers board KLM flights with a burning desire to discover new lands.
The United Nations Climate Change
emission trading rights (ETS), of which KLM
Conference is taking place in
is a proponent, will be an important agenda
Copenhagen from December 7 to 18. It
item in Copenhagen.
will be seeking to create a brand new
KLM, together with AIR FRANCE, is setting EASING THE DAILY CYCLE
framework to succeed the 1997 Kyoto
innovative standards in the aviation
Protocol, which drew up the first global
industry. For example, by cutting fuel
contract to reduce greenhouses gases.
consumption, and saving weight wherever
also be home to millions of children in
Unfortunately, these countries can
possible, KLM has become best in class in
need – a need identified in the UN
left out of the targets under the original
fuel efficiency. The airline also ensures that
Millennium Development Goals. KLM
Kyoto Protocol. This time around, the
its passengers are kept informed about
AirCares offers promotional, logistical
sector wants to make absolutely clear it
ways to make travelling more sustainable.
and financial support to NGOs to help
wants to be included in helping to find a
For more information on how KLM and
The international aviation industry was
them achieve these goals. KLM’s Cycling Blue for Kenya
global solution for emission reduction, and
the aviation industry are working to reduce
to emphasise its commitment to the
their impact on the environment, see
project enables people in Kenya to
investment in future technology. Global
www.klm.com/csr and www.enviro.aero
buy and learn how to repair bicycles. One of the project’s aims has been
Take a trip with Mr Finney
to provide bicycles for children, in order to overcome any tiredness caused by walking long distances
When it comes to our corporate social
richly illustrated by award-winning
responsibility, KLM encourages open
illustrator Sieb Posthuma. In the first book
dialogue and questioning. Children can
of the series, Mr Finney and the world
set up a centre to train people in
play a special role in this, as they are
turned upside-down (Dutch title: Mr
bicycle maintenance. An attached
inclined to ask candid, simple and
Finney en de wereld op zijn kop), Mr
workshop generates income through
unprejudiced questions – for instance
Finney goes on a remarkable journey of
training fees, profits from bicycle sales
about the way we treat our planet. Such innocent
discovery, in search for Querido
Mr
to their schools. Cycling Blue for Kenya has also
and spare parts, and repair costs.
answers to questions about the world around him. Mr
Set the wheels in motion
Finney en de wereld op zijn
To donate money and/or Flying Blue
kop is intended to be read to
Miles to this or any other AirCares
book series about the
children aged five and above,
charity, please visit www.aircares.nl
adventures of Mr Finney,
and is published in both
or make a donation during this flight
and his friend Pinky Pepper.
English (ISBN 9789045110646)
(see the last page of our Inflight
and Dutch (ISBN
Boutique shopping section in this
and written by Princess
9789045110295) by Querido
issue). Details of the continuing
Laurentien of the
Publishers, Amsterdam, www.
activities of Cycling Blue for Kenya
Netherlands (a member of
queridokind.nl. For more
can be found on www.klm.nl/dereis
the Dutch royal family) and
information: www.mrfinney.nl
inquisitiveness was the main inspiration for an enchanting new children’s
en de wereld op zijn kop Laurentien van Oranje &
The series was initiated
58
Holland Herald
TRAVELLERS CHECK
•58_HH_TC_2_2009_People and planet right.indd 58
12-10-09 07:38
New.
Quieter than ever before Introducing BOSE QuietComfort 15 Acoustic Noise Cancelling headphones. ®
®
Our best headphones. 1998 saw the breakthrough introduction of our first noise reduction headphones. And now, after almost a decade of additional research and development, we are proud to present the BOSE QuietComfort 15 headphones our quietest ever. ®
®
The QC 15 offers an unmatched combination of improved noise reduction, acclaimed lifelike sound and comfortable around-ear fit. The exclusive Bose technologies inside the product electronically sense more of the sounds around you, reducing more noise across a wider range of frequencies. In addition to these enhancements we developed a new ear cushion that reduces unwanted noise more effectively. ®
Flying Blue members can earn Miles ordering QuietComfort 15 headphones. Visit www.boseflyingblue.com
®
Enjoy music more. In today’s world where silence is a luxury, these headphones diminish the noise around you. Imagine sitting in a crowded commuter train and still being able to dedicate yourself completely to your work, your book or anything else that calls for solitude. When you fly, the engine roar fades even further away. When you listen to music at home or at work, fewer distractions get in the way. Less noise, along with acclaimed lifelike sound, a fit that stays comfortable for hours and the quality you expect from Bose. So now you can relax and appreciate music, movies or just some serenity more than ever before. Try them for yourself risk-free. We invite you to try our newest and quietest model for yourself risk free for 30 days. Try them when you fly, when you work, when you relax at home, and hear the difference they make in creating a quieter world around you.
For further information visit
®
www.bose.eu Dutch customers can call ✆ 0800 267 34 44
*Delivery subject to product availability. Price subject to change without notice. Risk-free refers to 30-day trial only. ©2009 Bose Corporation. All rights reserved. Quotes reproduced with permission: Conde Nast Traveller: 2007; Stuff: Dec 06; PC Advisor: 01/2007; The News of the World: 08/2006
BOSE_qc15_210x260_NL_H-Herald.indd 1
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26/03/09
10:33
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Exceptional moments for valued customers. Whether you’re travelling to discover new places, enjoy family weekends or on business, it’s essential to make the most of every second. With the benefits that the Flying Blue frequent flyer programme offers, you become a privileged customer, recognized by AIR FRANCE and KLM and every SkyTeam alliance airline. Thanks to our network of over 900 destinations, every trip is a new opportunity to earn Miles. With over 130 partners worldwide, there are lots of ways to enjoy your Miles. Whether it’s a flight to a destination you’ve always wanted
You can sign up online at klm.com or airfrance.com
to explore, a stay in a luxury hotel, or countless other ways to spend your Miles, the choice is yours. As you travel more and more with us, we reward your loyalty by multiplying the services you can enjoy, to make every trip a moment that stands apart.
Photo Credits: Steen Sundland.
Mile s
KLM FLYING BLUE NEWS “More Miles, more offers, more benefits”
A great treat Just a few Award Miles short of booking your dream holiday? You can now simply buy the extra Award Miles you need in increments of 2,000 up to a maximum of 40,000 Miles per purchase, per calendar year. It’s also a great gift for a special someone! Just send us his or her e-mail address or Flying Blue card number, and we’ll make sure your gift is credited to the correct account. Even if they are not yet an FB member, they’ll still be able to receive your gift, after enrolling in the Flying Blue programme. For details, GIVE MORE MILES
visit the Flying Blue section at www.klm.com
Tax benefits
Go with GOL
Flying Blue members are now able to pay
GOL, one of Brazil’s largest airlines, is a
the entire cost of AIR FRANCE and KLM award
Flying Blue partner. Together with former
tickets – including taxes and surcharges –
national airline VARIG, GOL operates a
with Award Miles! This flexible option is
young, modern fleet of Boeing 737 Next
available exclusively with award tickets for
Generation aircraft and offers nearly 800
travel within Europe (excluding domestic
daily flights to 49 destinations, with
flights within France).
connections between the most important
Currently provided through the Flying Blue Service Centre, the service will only be offered via www.airfrance.com or
cities in Brazil and ten major destinations in South America. GOL’s partnership in Flying Blue means
www.klm.com by early 2010. To pay for your
you can earn Miles on all GOL and VARIG
surcharges with Miles, and for further details,
flights, and redeem them for award tickets
contact your Flying Blue Service Centre.
throughout South America.
How to join Flying Blue
Hi Hyatt!
Earn both Level and Award Miles with
Hotel partner Hyatt has a great offer for
AIR FRANCE KLM’s loyalty programme,
Flying Blue members. If you join the Hyatt
Flying Blue. Award Miles can be
Gold Passport program™ you immediately
redeemed for flights and products from
earn 2,500 Bonus Miles on your first two
over 130 partners worldwide. Level Miles
nights’ stay at any Hyatt property worldwide,
count towards a higher membership tier,
up until December 31, 2009. For every further
each offering benefits such as access to
two nights, your Bonus Miles increase by
airport lounges and extra baggage
2,500 per stay, all the way up to a maximum
allowance. For further details or to enrol,
of 25,000 Bonus Miles in just eight nights! For
simply visit www.klm.com
full details of this and further benefits, visit THE HYATT ANDAZ WEST HOLLYWOOD HOTEL
www.goldpassport.com/flyingblue Holland Herald
•61_HH_TC_2009_Flying blue news.indd 61
TRAVELLERS CHECK
61 12-10-09 07:40
KLM ENTERTAINMENT “More than six days of back-to-back movie viewing”
Let the fun begin! State-of-the-art entertainment is available on all intercontinental KLM flights.* Just a few clicks will bring you to a virtual world of...
USE THE HANDSET TO MAKE YOUR CHOICE
Watching
Interaction
Instant access to over 85 movies, available
Who could resist sending someone a
in various languages, ranging from the
‘Guess where I am?’ text message from a
classics to the latest big-screen
mile above the Atlantic? Forgotten to
blockbusters. Comedies, sit-coms,
bring directions to your hotel? Simply
documentaries, news and travel shows
use the built-in email to ask a colleague
are just a click away.
to forward directions.
Listening
Stimulation
Compile your own playlist or select a
Challenge a fellow passenger to a game,
specific CD. There are hundreds of hits for
browse our extensive database of
every taste and every mood. If you prefer,
information and interesting trivia, or
you can just sit back and relax with a great
expand your horizons with one of the 23
audio book.
Berlitz language courses.
INFLIGHT MOVIE TOP 10 500 Days Of Summer (Comedy) A Perfect Getaway (Action) Brüno (Comedy) De Storm (Drama) G.I. Joe: The Rise of Cobra (Action) Harry Potter & The Half-Blood Prince (Sci-Fi/Fantasy) Julie & Julia (Comedy) Shrink (Comedy) The Ugly Truth (Comedy) AMAZING ANIMATION IN ‘UP’ - JUST ONE OF 85 MOVIES AVAILABLE ON BOARD
Up (Comedy)
Too much choice?
Up is a comedy adventure from Pixar about 78-year-old balloon salesman Carl Fredricksen,
Check out our online movie guide before
who finally fulfills his lifelong dream of a great adventure when he ties thousands of balloons
your next flight at www.klm.com (select:
to his house, and flies away to the wilds of South America. This heartfelt adventure features
Travel Information; On Board; Entertainment).
the voices of Ed Asner, Jordan Nagai and Christopher Plummer.
* With the exception of Economy Class on Boeing 747-400s, where phased retrofitting has recently commenced.
62
Holland Herald
TRAVELLERS CHECK
•62_HH_TC_2_2009_Entertainment_KLM.com.indd 62
12-10-09 07:36
WIN TWO
BACK STADIUM PASSES FOR THE UEFA CHAMPIONS LEAGUE For a chance to win two Back Stadium passes, visit www.heineken.com/traveller and play the game.
HD9067 Advertorial 210x260 passes.indd 2
29-09-2009 14:01:11
WWW.KLM.COM “A website you can rely on for all your travel needs”
One-stop travel shop www.klm.com offers much more than just flight tickets. You’ll find everything you need to get from home to your hotel and everything in between, including car rental, airport parking and transport to and from a number of airports. You won’t have to worry about shopping around either. We’ve made sure our prices are never higher than bookings made directly with our partners — all specially selected for their reliability.
MANY TRANSPORT OPTIONS AT WWW.KLM.COM
A new era: e-boarding pass Check in at
the details will be scanned. The only
www.klm.com
document you’ll need is your ID. You can
More bags, less time, less money
using your computer, use the electronic boarding pass at mobile phone, PDA, or BlackBerry and an e-boarding pass will be sent to you via SMS, MMS or email.
security checks, for purchases in tax-free
Extra baggage no longer means extra
stores and to access lounges (when
time and hassle at the airport. KLM has
applicable), just as you would with a
introduced a simple solution: with just a
paper boarding pass.
few clicks you can reserve and pay for
For further information about when
At the gate, simply hold your electronic device in front of a reader and KLM e-services make your
and where this helpful service is available, visit www.klm.com
Destinations uncovered
travel planning faster, easier
Whether you’re looking for inspiration or
and more rewarding than ever.
you’re ready to book, our handy online
For example, you can tell us your
Destination Guide offers up-to-date,
travel experiences with a direct,
out-of-the-ordinary information and
easy-to-use link to KLM
practical advice for over 100 countries.
Customer Support via the Contact
Covering restaurants, shopping, nightlife,
us button on the website. Your
events and things to do, the guide also
communication can usually be
has practical tips about transport,
handled within five days. KLM
currencies, visa requirements and
offers a full range of services via
current weather forecasts.
its website www.klm.com
extra baggage when you check-in online at www.klm.com By arranging this online, you not only save time at the airport, you also save 30% on the normal charges levied at the airport check-in desk.
Destination Guide can be accessed via ‘Travel Information’ at www.klm.com
64
Holland Herald
TRAVELLERS CHECK
•62_HH_TC_2_2009_Entertainment_KLM.com.indd 64
12-10-09 07:36
(advertorial)
Feel like a star at a UEFA Champions League match. The first month of the UEFA Champions League was full of thrilling matches and beautiful goals. There was a true football feeling again, among all fans. Perfect positional play and swift passing, followed by excellent saves - only the UEFA Champions League can deliver this kind of excitement. This is football as it should be. You think it can’t get any better? Think again. Heineken® and the UEFA Champions League are enjoyed together in bars, clubs, pubs, restaurants and living rooms all over the planet. Fans gather to experience the highest level of football along with a few good friends and the world’s most refreshing premium beer. Who could think of a better way to share the excitement? As it turns out, Heineken® can. Heineken® now offers football fans a unique opportunity to get closer to the action than ever. Forget first row tickets. Forget just watching the game. The Back Stadium passes you can win, will give you exclusive access to the world’s greatest stadiums and areas normally reserved for the stars. Imagine yourself and a friend, visiting the press centres, viewing stadium interiors and touching the magical green carpet on which the top players will show their talent and skills that night. View the entrance and walkways normally only accessible for official partners and VIP guests. And last, but not least: feel like a real football player, walking through the stadium’s tunnel.
This is a once-in-a-lifetime chance to see the greatest football up close and personal, including top seats at the match. Notoriously hard to come by, these aren’t just ordinary seats. This is where the magic happens. You’ll be closer to the action than ever! Besides the unique Back Stadium passes, there are different unique UEFA Champions League prizes to win. All you need to do is play the game Star Match in round 3 for your chance to win two Back Stadium passes, taking you closer to the UEFA Champions League action. Yes. A thrilling and unique experience for real football fans. Anyone over the legal drinking age is invited to enter the competition at Heineken.com/traveller
Play Star Match and win 2 Back Stadium passes to a UEFA Champions League match! Don’t miss this once in a lifetime opportunity! Visit Heineken.com/traveller to play Star Match. If you spot the differences fast enough, you can win 2 Back Stadium passes and other great UEFA Champions League prizes. Good luck! You can find all terms and conditions on Heineken.com/traveller Heineken® presents you highlights of this year’s UEFA Champions League matches on the sports channel of the in-flight entertainment system.
HD9067 Advertorial 210x260 passes.indd 1
29-09-2009 14:00:21
KLM PLANE FACTS Boeing 747-400
1920 May 17: the first KLM flight from London to Amsterdam.
1933 The Fokker F-XVIII Pelican sets a new record for the flight Amsterdam-Jakarta of four days, four hours and 35 minutes.
1934 October: the McDonnell Douglas DC-2 Uiver wins first prize in
22
the handicap section, and second prize
(Combi 16)
overall in the London-Melbourne Air
390,100
428
Race.
(Combi 396,900)
(Combi 280)
1946 KLM launches its scheduled
920
12,900
64.44
35,000 (Combi)
70.67
yes!
Boeing 747-400ER Freighter
service between Amsterdam and New York.
1960
KLM introduces the
McDonnell Douglas DC-8 into its fleet, marking the beginning of the ‘jet age’.
1971 KLM’s first Boeing 747B heralds the start of the ‘wide-body’ age.
4
920
12,900
1989 KLM is the first European
412,800
112,000
70.67
64.44
airline to introduce the new generation 747-400s.
Boeing 777-300ER
2001 KLM is the first European airline to introduce the next generation of 737-900s.
2003-2004 KLM embarks on an extensive fleet renewal programme.
Artwork KLM fleet: Hans Murris, KLM Engineering & Maintenance, SPL/WM
2005 KLM starts adding the first of
4
900
14,200
64.80
351,543
425
73.86
yes!
12 Airbus A330-200 aircraft to its fleet.
2008 KLM’s first two (out of a total of six) Boeing 777-300ERs are
Boeing 777-200ER
put into operation.
Thanks to its efficient network, its modern fleet and many economical measures, KLM’s performance regarding fuel efficiency is one of the best in Europe. The website www.klm.com/ csr gives full information on KLM’s
15
900
13,400
60.90
297,500
327
63.70
yes!
corporate social responsibilty and sustainable air transport activities.
66
Holland Herald
•66_HH_2_2009_PlaneFacts.indd 66
TRAVELLERS CHECK
12-10-09 07:38
How big, how small, how far…?
KLM PLANE FACTS
McDonnell Douglas MD-11
10
880
11,400
51.96
280,300
294
61.21
yes!
Airbus A330-200
Boeing 737-900/800
10
880
10,700
60.30
233,000
251
58.37
yes!
5
850
4,600
35.80
21
850
4,200
35.80
76,900
189
41.91
73,700
171
39.47
Boeing 737-700
4
850
3,600
129
33.60
Boeing 737-400/300
9
800
3,600
28.88
7
800
2,850
28.88
62,800
147
36.45
56,900
127
33.40
35.80 65,300
EMBRAER 190
8
850
45,700
100
4,500
Fokker 100/70
6
740
2,400
28.08
26
743
2,400
28.08
44,400
103
35.53
38,000
80
30.91
28.72
36.25
Fokker 50
KEY
SCALE: 1 CM = 6.3 M
NUMBER OF AIRCRAFT
6 20,800
505 50
2,200 25.25
MAX. TAKE-OFF WEIGHT (KG)
TELEPHONE ON BOARD
WINGSPAN (M)
MAX. RANGE (KM)
CRUISING SPEED (KM/H)
LENGTH (M)
MAXIMUM PASSENGERS
MAX. FREIGHT (KG)
29
Fleet data information valid at magazine publication date
Holland Herald
•66_HH_2_2009_PlaneFacts.indd 67
TRAVELLERS CHECK
67 12-10-09 07:38
WESTERGASFABRIEK
KLM MAPS AMSTERDAM
CENTRAL STATION
VVV AMSTERDAM TOURIST OFFICE ANNE FRANK HOUSE BEURS VAN BERLAGE WESTERKERK
NEMO MUSEUM
THE NIEUWE KERK VAN PAMPUS
ROYAL PALACE
NIEUWMARKT MARITIME MUSEUM
DIAMOND CENTER GASSAN DIAMONDS AMSTERDAM HISTORICAL MUSEUM
ZUIDERKERK
REMBRANDT HOUSE WATERLOOPLEIN
FLOWER MARKET
HORTUS BOTANICUS
OPERA HOUSE
WATERLOOPLEIN JEWISH HISTORICAL MUSEUM
ARTIS
HERMITAGE AMSTERDAM STADSSCHOUWBURG FOAM
KEY
MAGERE BRUG CARRÉ THEATRE WEESPERSTRAAT
TRAMLINE RAILWAY
RIJKSMUSEUM FILMMUSEUM
RED LIGHT DISTRICT
VAN GOGH MUSEUM
MUSEUM DISTRICT JORDAAN HEINEKEN EXPERIENCE
CONCERTGEBOUW
ALBERT CUYP MARKET
IMPORTANT BUILDING WIBAUTSTRAAT
RAILWAY STATION METRO STATION ZOO GENERAL ATTRACTION MUSEUM CHURCH THEATRE MARKET TOURIST OFFICE
REVERSO SQUADRA CHRONOGRAPH GMT www.jaeger-lecoultre.com
•68_HH_TC Maps met adv.indd 74
12-10-09 07:40
KLM PARTNERS
Our partners, your benefits AIR FRANCE KLM, Europe’s largest
Hertz. Level Miles count towards a
Together with our new US joint venture
airline group, is a member of
higher membership tier, each offering
partner, Delta Air Lines, we guarantee you
SkyTeam, an alliance of 10 airlines and 3 associate airlines. This offers
different benefits such as access to airport
a perfectly integrated network and
lounges and extra baggage allowance.
superior customer service.
you a variety of benefits such as: 905 global destinations; access to more lounges worldwide; a coordinated timetable for improved connections; and more opportunities to earn Flying Blue Level and Award Miles. Award Miles can be spent on flights, or with over 100 nonairline partners, such as Marriott and
KLM and its main partners Founded: 1933 / Home base: Paris Fleet size: 427** / Passengers: 52 million WWW.AIRFRANCE.COM ** including Régional, Britair, Cityjet and VLM Airlines
Founded: 1928 / Home base: Atlanta Fleet size: 1,015 / Passengers: 170 million WWW.DELTA.COM Founded: 1919 / Home base: Amsterdam Fleet size: 210* / Passengers: 22 million WWW.KLM.COM * including KLM Cityhopper, Martinair and transavia.com
Other KLM partners Combined code-share and Flying Blue partners
Flying Blue partners
Code-share partners
You can earn and/or spend Miles with all SkyTeam alliance members and KLM’s Flying Blue partners in Flying Blue, AIR FRANCE KLM’s loyalty program. For detailed information visit www.klm.com or www.airfrance.com. A code-share partner means that even though you have booked a KLM flight number, you may find yourself travelling on a service operated by that partner.
Holland Herald
•75_HH_TC_2_2009_Partners.indd 75
TRAVELLERS CHECK
75 12-10-09 07:37
SKYTEAM AIRPORT HUB GATES Amsterdam / Schiphol Airport, The Netherlands B34 B36
B30 B32
B26 B28
B22 B24
B18 B20 B16
B14
4
Gates B B35
B31
B27
B17
B23
M7
B15
M6
B13
H7
M5 C14 C16
Gates C
C12
to C21 - C26
C10
C8
C15 - C18 C13
C7
C9 C11
C6
C4
4
Gates M 4
D10 D66
2
D3 D5 D59 D7 D61 D63
1
12
3
Lounge 2
Holland Boulevard
Schiphol World Avenue
F2
T8
G5
E4
Lounge 3
G7 G9 G6 G8
F3
Gates G
F5
3
E3
F7 F6
E6
E5
F9
Gates F E8
7
E9 E17
Transfer desk E20
Gates E
F8
E7
E18
Self-service transfer
3
G2
F4
T6
E15
T
G3
3
G4
E2
D43 D73
G11-16
2 1
D41 D71
H3
H1
6 Lounge 3 4 T9
T5 T4
Gates H
H4
H2
3
8
3
Gates D
Gates B-C, D 59-87, M
4
M1
Schiphol Plaza
D2 D4 D60 D8 D62 D64
D42 D44 D72 D46D74 D48 D76 D52 D78 D54 D82 5 D47 D56 D84 D49 D77 D86 D51 D79 D53 D81 D55 D83 D57 D85 D87
Schengen
H5
M2
T3 T2
C5
D14 D12 D68
H6
M4 M3
Lounge 1 D16 D18 D22 D24 5 D26 D21 D28 D23 D25 D27 D29 D31
KLM flights arrive at / depart from gates B, C, D, E, F. Air France and Alitalia flights arrive at / depart from gates B and C. Continental, Delta and Korean Air flights arrive at / depart from gate G. Northwest Airlines flights arrive at / depart from gate E. Czech Airlines flights arrive at / depart from gate D. For KLM passengers travelling to Antwerp (Thalys) and Rotterdam (NS): Please ensure you collect your luggage in Amsterdam and change your KLM (e-) ticket for a Thalys/NS ticket at the Netherlands Railways (NS ) desk at Schiphol Plaza (just past immigration).
to B1 - B8
E22
Top Level Second floor
E24
KLM Crown Lounge
Passengers with access to KLM’s Crown Lounges and who are transferring to European (Schengen) flights are kindly advised to use Crown Lounge 25, located near the Schengen gates behind passport control, when arriving on intercontinental flights.
E19
KLM Crown Lounge
25
Gates D KLM Crown Lounge
52
Paris / Charles De Gaulle Airport Terminal 2, France TERMINAL 2E TERMINAL 2C
TERMINAL 2A
C86-C87 C84-C85 C82-C83 C88-C89
C80-C81
T
C90-C91
A48-A49 A46-A47 A44-A45 A42-A43
A50-A51
T
T
E51 E76
1
5
3
4
4
5
TERMINAL 2E GATES E51 TO E76
A40-A41
1
T
1
5
1
5
F41-F43
T
F54-F55
F2
TERMINAL 2G GATES G21 TO G40
F21-F25
T
F56
F36
F44-F45
F35
F46
F34
F47
F53
F48 F52 F49 F51
T
F26
F1
F27
Thalys/RER/TGV Railway station
4
3
T
T D74 D76
D53-D54
D72-D73
D55-D56 D57-D58 D61-D62 D64-D65 D70-D71 D60-D61
B33-34 B31-B32 B21-B22 B23-B24 B26-B27-B28 B29-B30 B25
F28
F33
TERMINAL 2F Schengen
1 4
T
TERMINAL 2D
F29 F32 F31
TERMINAL 2B
F30
F50
Delta, Northwest Airlines, AeroMexico and Korean Air flights arrive at / depart from Terminal 2E.
KLM and Alitalia flights arrive at / depart from Terminal 2F, Gates F21 to F36. Air France flights arrive at / depart from Terminals 2C, 2D, 2E and 2F. Passport control / Security check
KEY
A1 Gate Numbers Check-in Self-Service Check-in
76
Holland Herald
•76_Hub Gates.indd 76
Baggage Claim 4
Walking distance from point to point (average time in minutes)
Landside connection shuttle to/from Terminal 2G
Self-service transfer
T
Transfer desk Air France Lounge Transfer by train
Continental flights arrive at / depart from Terminal 2A. Czech Airlines flights arrive at / depart from Terminal 2D.
1
Transfer by shuttle 1 outside Customs Area Transfer by shuttle bus inside Customs Area Transfer by shuttle bus inside Customs Area, only between 7:30am and 4:15pm
TRAVELLERS CHECK
12-10-09 07:40
SKYTEAM AIRPORT HUB GATES Milan / Malpensa Airport, Italy Satellite A serves arrivals at / departures from all Schengen countries. Airlines on this pier are KLM, Air France and Alitalia.
TERMINAL 1
5 5
10
5
5
Satellite B serves arrivals at / departures from all non-Schengen countries. Airlines on this pier are Delta and Continental.
5
VIP Lounge
Satellite A
Satellite B
Rome / Fiumicino Airport, Italy KLM, Air France and Alitalia flights arrive at / depart from Terminal B. Delta, Continental and Northwest Airlines flights arrive at / depart from Terminal C.
5 10
TERMINAL A
VIP Lounge 5
TERMINAL C
5 5
TERMINAL B
Satellite
Tokyo / Narita International Airport, Japan
Concourse C C87
C85
C83
KLM, Air France, AeroMexico, Delta, Continental, Korean Air, Northwest Airlines and Alitalia flights arrive at / depart from Terminal 1.
Concourse D C81
D88
D91
D93
D95
D97 D99
T
D86
D98 C84
C82
D92
D94
D96
E80
WorldClub Facility
TERMINAL 2 Concourse B B74
B73
B72
Concourse A B71
T
E60
A61
A62
A63
58
A64
57 56
14 15
Satellite 1
12
55
11A 11B
54 51
52
53
T 16
17
18
TERMINAL 1
22
21
T
Satellite 2
23
24
47
32 28A 25 2F
26
27
31
34
33
38
36
35
37
46 45 44
41
42
Holland Herald
•76_Hub Gates.indd 77
43
TRAVELLERS CHECK
77 12-10-09 07:40
SKYTEAM AIRPORT HUB GATES Minneapolis / Saint Paul International Airport, USA
B1 B3 B5 B7 B9 B11 B13 B15
LINDBERGH TERMINAL B Concourse D Concourse
D4
B2 B4 B6 B8 B10 B12 B14 B16
C Concourse D5
D3 D2 D1
C5 D6
C1
C3
C4
C2
C7 C6
C8
C9
C10
C11
C14 C13 C12
C22 C15 C17 C19 C21 C24 C26 C20 C16 C18 C23 C25 C27
A Concourse A1
A5
A3 A4
A2
A7 A6
A9 A8
A11 A13 A10 A12 A14
E4 E9 E5 E3
E7
E1
E Concourse (Lower level) F Concourse F5 F9
WorldClub Facility
F1 F3
F7
F11 F13 F15 F16 F14
First floor
International flights arrive at / depart from gates G1 to G9. Continental and Delta flights arrive at / depart from Concourse E. KLM flights arrive at / depart from Concourse G. Northwest Airlines flights arrive at / depart from all concourses.
F2 F6 F10
G22 G21
F4
F8
G9
G1
G10
F12 G3 G2
G5 G4
G7 G6
G8
G11 G13 G12
G15 G14 G16
G17 G19 G18 G20
G Concourse
New York / John F Kennedy Airport, USA TERMINAL 8
TERMINAL 7
KLM, Northwest Airlines, Continental, Continental Express and Czech Airlines flights arrive at / depart from Terminal 4. Air France, AeroMexico, Aeroflot, Alitalia, and Korean Air flights arrive at / depart from Terminal 1. Delta flights arrive at / depart from Terminal 3.
TERMINAL 6
TERMINAL 9
TERMINAL 5
TERMINAL 1
TERMINAL 4
TERMINAL 2
TERMINAL 3
New York / Newark Liberty International Airport, USA 136 137 138 139 128
135 134 133 132 131
A1
130
125 126 127 124 123 122
121 120
TERMINAL A 23 24 25 26A
TERMINAL C
20
A2 26B
28 27
70
TERMINAL B
102 104A 104B 106 108A 110A 108B 110B112A 112B 101 114A 103A 114B 103B 105 107A 107B 109 111 115A 113A 115B 113B
72
71
90
73
91
93 80
82
B1
B3
•76_Hub Gates.indd 78
83
86 88
Holland Herald
81
84
B2
94
96 98
75
78
92
74
A3
85 87
95
97 99
KLM, Air France, Delta, Czech Airlines, Northwest Airlines, Continental and Alitalia flights arrive at / depart from Terminal B. Continental (from / to Atlanta, Boston, Chicago, Dallas and Washington D.C.) flights arrive at / depart from Terminal A. Continental (from / to London Heathrow) flights arrive at / depart from Terminal B. Continental and Continental Express flights arrive at / depart from Terminal C. Presidents Club WorldClub Facility
TRAVELLERS CHECK
12-10-09 07:40
SKYTEAM AIRPORT HUB GATES Atlanta / Hartsfield-Jackson Intercontinental Airport, USA B36
NORTH
D38
B34
B33
C34
C33
D36
D35
T14
A32
A31
B32
B31
C32
C31
D34
D33
A30
A29
B30
B29
C30
C29
D32
D31
A28
A27
B28
B27
C28
C27
D29
A25
B26
B25
C26
C25
D30
A26
D28
D27
A24
A23
B24
B23
C24
D26
D25
C17
D24
D23
C15A
D22
D21
C15
D16
D15
C11
D14
D13
D12
D11
D10
D9
D8
D7
D6
D5
T11 T10
A22
A21
B22
B21
C20
T9
A20
A19
B20
B19
C18A
T8
A18
A17
B18
B17
C18
T7
A16
A15
B16
B15
C16
A14
A13
B14
B13
C14
A12
A11
B12
B11
C12
T6 T5
C23 C21
C9 C7A
A10
A9
B10
B9
C10
C7
A8
A7
B8
B7
C8A
C5
A6
A5
B6
B5
C8
C3
T2
A4
A3
B4
B3
C6
C2
D4
D3
T1
A2
A1
B2
B1
C4
C1
D2
D1
T4 T3
KLM, Air France, AeroMexico and Korean Air flights arrive at / depart from Terminal E. Continental, Continental Express and Northwest Airlines flights arrive at / depart from Terminal D. Delta flights arrive at / depart from Terminal A, B, C, D, E and T.
E34 E36 E35
A33
T12
SOUTH
C35
A34
T13
TERMINAL T
C36
T15
E33 E32
E31
E30
E31A E29
E28
E27
E26
E14 E16 E18
E12
E15 E17
E10
E11
E8
E9
Crown Rooms (Delta Airlines)
E6
E7
E4
E7A
Presidents Club
E5 E2 E1 E3
TERMINAL A
TERMINAL B
TERMINAL C
TERMINAL D
TERMINAL E
Houston / George Bush Intercontinental Airport, USA TERMINAL A North Concourse A14 A12 A10 A2
A1
TERMINAL B North Concourse
A15
B80
B87
B76 B76A
C21
B85
C15 C22
B84A B84B B84C
B88
C14
B83 B83A
A8
KLM, Air France, AeroMexico flights arrive at / depart from Terminal D. Northwest Airlines flights arrive at / depart from Terminal B. Delta flights arrive at / depart from Terminal A. Continental Connection flights arrive at / depart from Terminal A. Continental Express flights arrive at / depart from Terminal B. Continental flights arrive at / depart from Terminal C, D and E.
TERMINAL D North Concourse
C17 C16
B86 B85A B77 B77A
B81 A9 B81A
C18 C19 C20
B79 B79A
A11
TERMINAL C North Concourse
A7
C26
C25
C24
C30
C31
C32
C23
D1
D2
D4 D3 D4A
C43
C44
C45
D6 D6A
D5
D7
D8
D9
D10
D11 D12
T
C27
B67
B68
B72
B69
B60
B71A B70
B64
B61
B71
E24
C29
B63 B62 B62A
C33 C34
C42 C35 C41 C36
TERMINAL A South Concourse
TERMINAL B South Concourse
TERMINAL C C37 South Concourse C38 C39
E10A E10B
E1
E14
E23
E2
E9
E15A-E15B
E3
E8
E16
E21
E7A-E7B
E17
E20A-E20B
E4A-E4B
C40
E12
E11
TERMINAL E E18A South Concourse
E22
E6
E5A E5B
Presidents Club
E19 E18B
Detroit / Metropolitan Wayne County Airport, USA B20 B18 B16 B12 B10 B8
B6
B4
B2
C2
C4
KLM, Air France and Northwest Airlines flights arrive at / depart from Concourse A.
C6 C8 C10 C12 C14 C16 C18 C20 C22 C24 C26 C28 C30 C32 C34 C36 C38 C40
McNAMARA TERMINAL
C43 B21 B19 B15 B11 B7
B5
B3
B1
C1
C3
C5
C7
C9 C11 C15 C17 C19 C21 C23 C25 C27 C29 C31 C33 C35 C37 C39 C41
Concourse B
Concourse C Tunnel
A6
A8
A10
A4
A72 A12
A18
A20
A24
A28
A30
A34
A36
A38
A40
A46
A50
A54
A56
A60
A64
A66
A68
A74
A76 A78
A70
A2
Delta, Continental and Northwest Airlines flights arrive at / depart from Concourse B and C.
A77
A1
A75 A3
A5
A7
A9
A11
A15
A17
A19
A21
A23
A25
A27
A29
A31
A33
A35 A41
Concourse A south
A43
A45
A47
A49
A51
A53
A55
A57
A59
A61
A63
A65
A67
A69
A71
WorldClub Facility
A73
Concourse A north
KEY Check-in Self-Service Check-in Passport control / Security check
A1 Gate Numbers T
Transfer by shuttle bus
Transfer desk Baggage Claim
Transfer by train 4
Holland Herald
•76_Hub Gates.indd 79
Walking distance from point to point (average time in minutes)
TRAVELLERS CHECK
79 12-10-09 07:40
Treat your biz to a bonus. Enrol on klm.com/bluebiz and earn free flights. BlueBiz is KLM’s company loyalty programme. Sign up now and your business will be given Blue Credits on every trip. On top of your Flying Blue Miles. You can redeem your Blue Credits for free flights, for business or leisure, for anyone in your company. Not enrolled? You should be. It’s free. Just take a look at our leaflet on board the aircraft or visit www.klm.com/bluebiz.
Advertentie_23Januari_UK.indd 1
10-02-2009 13:38:11
KLM FIT FOR FLYING
Our handy hints can help you to stay feeling great both during and after the flight. Exercises should be performed slowly with steady, even breathing 10 TIMES
15 TIMES
30 TIMES
5 TIMES
15 TIMES
10 TIMES
Feet
Ankles
Knees
Shoulders
Legs
Back and arms
With your heels on the floor, stretch your toes upwards. Then, keeping your toes on the floor, stretch your heel upwards.
Rotate your foot first in one direction and then the other.
Raise your leg, tensing the muscles of your thigh.
With your hands on your thighs, rotate your shoulders in a circular motion.
Bend forward slightly. Wrap your hands around your knee and raise it to your chest. Hold for 15 seconds.
Place both feet flat on the ground and hold in your stomach. Bend forward, moving your hands down your legs.
Relax whilst flying
During the flight
Reducing jetlag
Statistics show that flying is much safer
Ear pain? Pinch your nose shut,
Start adjusting your body clock to
than many situations in our daily lives
close your mouth and swallow or
the time zone of your destination the
The crew in control of the plane are
blow out against your closed mouth.
night before departure by going to
highly trained and experienced
Alternatively, chew gum
bed earlier or later
KLM aircraft are maintained and designed
Stimulate your circulation by walking
Don’t eat too heavily the night before
to withstand all sorts of turbulence
around in the cabin and stretching
you leave, or drink too much coffee or
Try to relax – breathe in deeply through
Avoid sitting with your legs crossed
alcohol
your nose, hold for three seconds and
as this restricts circulation
Eat protein-rich meals at times that
exhale slowly
Taking your shoes off might be
are normal for your new time zone
KLM partner, VALK Foundation, can offer
more comfortable
At your destination, take light exercise,
support to people with a fear of flying. Visit
Drink plenty of water and not too
such as a walk
www.valk.org or call +31 71 5273733
much alcohol, tea or coffee
Spend at least 30 minutes in daylight
HOUSE RULES All
electronic devices must
The only electronic devices which
during the flight
Drinks are served
one at a time
be turned off completely whilst
may be used
walking to/from the aircraft, and
and ground stop are:
passengers occupying
• Those with a ‘flight mode’ or ‘flight
their assigned seats.
during take-off, approach and landing. Mobile phones
safe’ setting. This must be activated before the aircraft doors are closed. • Laptops, if the WLAN/
may be used on board
WiFi is turned off.
the aircraft as long as
• Electronic games,
the aircraft doors are
MP3, DVD and
open (subject to local
CD players.
regulations).
For safety reasons, the purser may close the bar. Passengers are not permitted to drink alcoholic beverages brought on board with them.
Smoking on KLM flights is strictly forbidden at all times.
Holland Herald
•81_HH_2_2009_FitForFlying.indd 81
to
TRAVELLERS CHECK
81 12-10-09 07:38
EU AIRPORTS
Hand baggage rules at EU airports To increase passenger safety, security rules for hand luggage are in place for all flights, in accordance with European Union regulations
Airport shopping in the EU Within the European Union,
Carrying liquids and gels in your hand baggage
liquids and gels that you purchase after passing through passport control, or on board the aircraft
When passing through security control, you will be required to present liquids and
will be packaged and sealed for
gels separately. Please follow the guidelines below.
you, together with the receipt. The unbroken seal is valid for
18-20 cm
24 hours.
Airport shopping outside the EU If you buy liquids or gels at a 20-22 cm
non-EU airport and change planes at an EU airport, your purchases will be confiscated at the EU airport security check. This can also happen for purchases you make on board an aircraft operated by an airline from a non-EU country. For further information visit www.klm.com
The plastic bag
Liquids, gels, pastes, lotions and
may not exceed
aerosols are not permitted in
Animal products
1 litre in volume
containers bigger than 100ml
To prevent the spread of animal diseases, you are prohibited from entering the EU with meat, meat
For use only during the flight, you may also take on board: Special diet food
•82_HH_1_2009_EU Airports.indd 82
permitted on arrival from Andorra, the Faroe Islands, Greenland, Iceland,
1 re-sealable
transparant plastic bag
Medication
Holland Herald
Small quantities for personal use are
Only
Baby food
82
products, milk and milk products.
per passenger
Liechtenstein, Norway, San Marino and Switzerland. For further information visit http://europa.eu.int.
TRAVELLERS CHECK
12-10-09 07:37
Inight Boutique
11/12 Christmas the
season
09070121_HH_INSERT_NOV_DEC_09.indd 1
Tax-free shopping in the air
10/9/09 9:00 AM
The Christmas Collection EXCLUSIVE GIFTS FOR
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Limited edition
30%
THE HOLIDAY SEASON
438
Delft Blue Hand-painted Christmas Ornament The perfect Christmas souvenir, completely hand-painted at Heinen Delft factory in Holland and packed in a beautiful gift box. Merry Christmas! FB Members earn 138 Miles - Local Price €99
you save 30%
€
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10/12/09 9:46 AM
+31(0)20-3428080 info@charmingbytisento.com Charming Jewelery is made of rhodium plated sterling silver Charms from ½19 Bracelets from ½25
Campaign by Muse.nl
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À WWW MONTBLANC COM À WWW UNICEF ORG
signature for good. | The ability to read and write is a fundamental human right and the most important asset for children. It is essential for the development of the individual and of society, helping pave the way for a successful and self-determined life. Deeply committed to the culture of writing, Montblanc is cooperating with UNICEF for the third time. Since 2004 more than US$1 million has been raised to support UNICEF education programmes worldwide. Part of the proceeds* from this Meisterstßck special edition will again be donated to UNICEF and its literacy projects, with a minimum amount of US$1.5 million being guaranteed by Montblanc. – The Meisterstßck Signature for Good edition has been handcrafted by our master craftsmen in the customary tradition of every Meisterstßck since 1924. It features a precious blue sapphire and gold-plated wreath on the cap.
*For every item in the Signature for Good collection sold in the US and UK between 1 June 2009 and 31 May 2010, Montblanc will donate 10 per cent of the retail price to support UNICEF education programmes. UNICEF does not endorse any brand or product. No portion of the purchase price is tax-deductible.
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5IF OFX 3FBEFS GSPN 4POZ Hold 100s of stories in the palm of your hand. t UBLF PWFS F#PPLT UP FOKPZ BOZXIFSF* t QBQFS MJLF UPVDI TDSFFO GPS UIF VMUJNBUF SFBEJOH FYQFSJFODF t DIPJDF PG DPMPVST DPWFST BOE SFBEJOH MJHIUT GPS ZPVS PXO TUZMF PS XJUI BO FYUSB NFNPSZ DBSE
XXX TPOZ OM
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Fight the jetlag, boost your mood & energy! with the new Philips goLITE BLU
Jet lag or winter depression got you down? Get a boost the natural way. Rapidly traveling across several time zones creates disharmony between your internal body clock and the new external time. This not only causes sleeping problems, but influences your mood and energy level as well. If you stay for more than a few days, you may also want to shift your body clock to the new time zone. This will help you sleep better and be more alert and energetic when you need to. Because special blue light is effective for shifting circadian rhythms, your goLITE BLU energy light can quickly adjust your rhythm to the new time zone. The new Philips goLITE BLU uses natural light therapy to fight jet lags, combat winter depression and eliminate feelings of sluggishness. Using blue light, which is clinically proven, the Philips goLITE BLU regulates the body’s circadian rhythms and, in turn, lifts mood, boosts energy and aids sleep and digestion. 66
By simply placing the light within arm’s length for as little as 15 – 45 minutes a day and then carrying on with your normal routine, results can be felt within a few days. With its portable carrying case, convenient for travel and its wide field of light, that allows you to continue with your usual activities the Philips goLITE BLU is simple and easy to use. Emitting no UV light, Philips goLITE BLU is completely safe to use. To learn more about Philips goLITE BLU energy light or to take the self assessment quiz, visit www.lighttherapy.com
KLM Inflight Boutique Issue 12
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90 yearsof 559 KLM 90 Years Fun Plane Keyring To mark KLM’s 90th anniversary, this cute mini plane keyring is fashioned in retro KLM style. Featuring flashing lights and engine sound – simply push the aircraft’s nose to activate. Batteries included. Earn 8 Flying Blue Miles
klm exclusive
4
€
518 Gift Bag Let the people close to you know where you have been and how much they mean to you. Make your gift extra special with our beautiful glossy gift bag printed with Delftware Dutch townhouses. Earn 2 Flying Blue Miles
klm price
1
€
e Re ceiv t bag if th is g e with for fre u m im a m in s e of a p u rc h ! ,€ 100
553 KLM Retro Model Boeing 737-800 The Boeing 737-800 is one of the world’s most successful Next Generation commercial airliners. This scale model has been specially made in KLM retro style to mark our 90th anniversary. Scale 1:200 (21.0mm x 17.9mm x 6.3mm). Earn 20 Flying Blue Miles
klm exclusive
10
€ 68
KLM Inflight Boutique Issue 12
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H E I N E N T
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ALLI_0806122_Network_3_210x260.qxd:1
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12:48
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OM •
BAT
WITH A GLOBAL NETWORK ACROSS 5 CONTINENTS, TRAVELING HAS NEVER BEEN SO SEAMLESS. With 11 SkyTeam members and a large number of partners to connect you to the world, traveling is seamless. More than 16,000 daily flights to 841 destinations across 5 continents make it easy to get wherever you need to go. www.skyteam.com
HOLLAND HERALD (direcT) : Départ le 10/06 • Visuel Network - Doc : 210 x 260 mm • PP • Q
· www.montblanc.com · www.unicef.org
signature for good. | The ability to read and write is a fundamental human right and the most important asset for children. It is essential for the development of the individual and of society, helping pave the way for a successful and self-determined life. Deeply committed to the culture of writing, Montblanc is cooperating with UNICEF for the third time. Since 2004 more than US$1 million has been raised to support UNICEF education programmes worldwide. Part of the proceeds* from this Meisterstück special edition will again be donated to UNICEF and its literacy projects, with a minimum amount of US$1.5 million being guaranteed by Montblanc. – The Meisterstück Signature for Good edition has been handcrafted by our master craftsmen in the customary tradition of every Meisterstück since 1924. It features a precious blue sapphire and gold-plated wreath on the cap.
*For every item in the Signature for Good collection sold in the US and UK between 1 June 2009 and 31 May 2010, Montblanc will donate 10 per cent of the retail price to support UNICEF education programmes. UNICEF does not endorse any brand or product. No portion of the purchase price is tax-deductible.
KLM_Ad_UNICEF_crossc_FountainP_21 1
01.07.2009 14:31:51 Uhr