Holland Herald

Holland Herald

Holland Herald NOVEMBER NOVEMB MBER ER 2009 YOUR COPY TO KEEP

WORK NOVEMBER 2009

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THE

work ISSUE 12-10-09 12:55

Cover photography: Denis Waugh/Getty Images. Photography this page: Dennis Degnan/Corbis

Holland Herald

work Our cover shows rice farmers on the Indonesian island of Bali (a KLM destination from December) tending their terraces, while the Chinese workers on this page are laying electrical conduit in Beijing. And whether you have too much or not enough, work is a hot topic right now. In this issue, find out the best ways to get job satisfaction, test your knowledge of works of art, or take a trip to Shanghai. If you don’t feel like working at all, you can always escape by checking out some of the world’s top spas.

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Enjoy

t- n a op W - -Sh r I e u Th Shop -To p To Sho

ev o -L ndI e a Th Holl ur To ■ Café Amsterdam is the place to be when you feel like a cold glass of beer and a typical Dutch croquette (lounge 3) ■ Nothing screams Holland like Delftware! Find your favourite peace of pottery at Souvenir & Holland Gift Shops (all lounges) ■ Time for Tulips! Flowers in all shapes and sizes at Flowers & Bulbs (all lounges

■ The latest trends and most beautiful brands can be found at Fashion (all lounges)

I- te Th e-Ar v ur o L To

e M axt e el L e ly-R r h T al ou t T To

■ Would you like to be swept away by Dutch masters during your stay? Don’t miss the Rijksmuseum (Holland Boulevard)

■ You can find them everywhere throughout the terminal: the feel-good snooze chairs.

Dream away!

■ Choose from the Schiphol Top Ten list for the best perfumes at Perfumes & Cosmetics (all lounges)

■ Surprise a loved-one with a gift from the Rijksmuseum Gift Shop (Holland Boulevard)

■ Start your trip completely relaxed after a quick chairmassage or aqua-massage (Holland Boulevard)

■ Stylish travellers buy their top style sunglasses at the best prices at Sunglasses (all lounges)

■ Visit the Shirasagi Sushi Bar to experience the true art of sushi rolling (lounge 2)

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■ Would you like to board the airplane feeling completely refreshed? Take a power nap or enjoy a nice rain shower at Yotel (lounge 2)

01-07-2009 15:08:03

your transfer! at Schiphol Airport Once arrived at Amsterdam Airport Schiphol, the unique experience begins. And to make sure you can enjoy your stay carelessly, Schiphol World Avenue created several tours to guide you along the best the airport has to offer.

Here you can take a moment to relax at the spa, enjoy delicious foods and wines, discover the shopping paradise and its special offers, visit the Rijksmuseum, and do lots and lots more! Check out the maps to see all tours.

Flying solo, or with friends or family? Make sure you enjoy your transfer time at Schiphol World Avenue!

Shop at low prices • 2 year World Wide Guarantee • Save up to 35% compared with local prices

13.0.028_Advertentie Holland Herald 420x260mm_3.indd 2

• Over 200 A-brands • Over 75 shops

01-07-2009 15:09:23

refresh yourself

enjoy your Coca-Cola on this KLM flight Š 2009 The Coca-Cola Company. Coca-Cola and the Contour Bottle are registered trademarks of The Coca-Cola Company.

TCCC-HollandHerald Coke OBM.indd 1

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refresh yourself

enjoy your Coca-Cola on this KLM flight Š 2009 The Coca-Cola Company. Coca-Cola and the Contour Bottle are registered trademarks of The Coca-Cola Company.

TCCC-HollandHerald Coke OBM.indd 1

25-05-2009 11:49:32

Te

w t s

in

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Th e b e s t winter tyre ...again!

THE WORK ISSUE

Contents

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18

36

Travel scenes Dutch travel photographer Thijs Heslenfeld has captured images of men at work around the globe, from outback Australia to the far reaches of Norway

Shanghai surprise

Take a break

Daniel Allen takes us on a tour of one of

Are you feeling overworked, underpaid

the world’s most fast-paced cities. With

and generally stressed out? Time to head

next year’s World Expo set to add an extra

to one of these luxury spas for a taste

buzz, it’s a great time to plan a trip to this

of the good life

fascinating destination

40 Space odyssey Find out how a group of Dutch students managed to launch a ‘milk carton’ satellite into orbit, with the help of some Canadian and Indian counterparts

12 In the picture Animal tales

16 Facts and figures Bite-sized info

22 Going with the flow How to enjoy work

34 Works of art Test your knowledge

44 48 52 54

Updates What’s on in The Netherlands

Touchdowns The best city guides

Gadgets The coolest gear around

Photo competition Enter your travel photos

WORK Holland Herald

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Contents

THE WORK ISSUE

Holland Herald www.hollandherald.nl Volume 45 Number 11 November 2009 Published by MediaPartners LoyaliteitsCommunicatie

KLM Travellers Check 68 56 75 57 76 58 81 61 82 62 64 Behind the scenes

Route maps

Keeping the family together

The world at your fingertips

KLM news

Partners

All the latest information

Our companion companies

People & planet

Airport hubs

Copenhagen 2009 and Mr Finney

Finding your way

Flying Blue news

Fit for flying

Information for frequent flyers

Tips and exercises

KLM entertainment

Baggage rules

Inflight films, games and music

Security rules for EU airports

KLM.com

Get online with our Internet services

66

Plane facts KLM’s fleet in focus

Editor-in-Chief Mike Cooper mikecooper@mediapartners.nl Project Editor Ruth Lindsay Art Director Esther Tji Desk Editor Brian Jones Concept Lava, Amsterdam Designer Allan Grotjohann Photo Editor Sandra de Cocq Traffic Coordinator Simone Snaterse Account Brunhilde Oosterhuis Contributors Daniel Allen, Rhonald Blommestijn, Matt Farquharson, Pip Farquharson, Thijs Heslenfeld, Annemarie Hoeve, Nenad Mec’ava, Colin Moore PUBLISHER MediaPartners Group B.V. Head office (Editorial and Advertising) PO Box 2215, 1180 EE Amstelveen, The Netherlands Tel: +31 20 5473600 www.mediapartners.nl ADVERTISING KLM Media A sales division of MediaPartners.

Giovanni Angiolini, Arno van Grondelle, Marjan van Hal, Cedric-Fabian Hovenburg, Kitty Visser sales@mediapartners.nl Shopping Pages Design and Concept Eline Gambino-Lebens Shopping Photography/Production Lukkien KLM COORDINATION Frederic van Nierop, Anouk Sprangh Lithography by Grafimedia Amsterdam Printed by Roto Smeets Weert, The Netherlands ISSN 0018-3563 Reproduction without written permission is prohibited.

The publisher accepts no responsibility for unsolicited material. The publisher has made every effort to arrange copyright in accordance with existing legislation. Those who feel that rights may apply to them can, in spite of this, contact the publisher.

ADVERTISING REPRESENTATIVES

Shopping

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*The Shopping section is not included in Holland Herald on most short-haul flights 10

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Austria D + R Verlagsges. m.b.H. Tel: +43-1-740770, Fax: +43-1-74077888 Benelux KLM Media A sales division of MediaPartners, Tel: +31-20-5473600, Fax: +31-20-6475121 Britain Spafax Airline Network Tel: +44-207-9062001, Fax: +44-207-9062022 Denmark Jungersted og Brostrøm Tel: +45-33-222020, Fax: +45-33-229959 France Lagardère Global Advertising Tel: +33-1-41348115, Fax: +33-1- 41348216 Germany Lagardère Global Advertising Tel: +49-89-92 503532, Fax: +49-89-92503401 Hong Kong Emphasis Media Ltd. Tel: +852-25161000, Fax: +85225647271 Iceland Iceland Review Tel:+354-5127575, Fax: +354-5618646 Ireland Harmonia Ltd. Tel: +353-1-2405300, Fax: +353-1-6619757 Italy Lagardère Global Advertising Tel: +39-02-62694441, Fax: +39-02-62690010 Japan Media Communications Inc. Tel: +81-3-35232600, Fax: +81-3-35232606 Kazakhstan Hand Made LLP Tel: +7272-921848, Fax: +7272-921848 Korea Ahn Graphics Ltd. Tel: +82-2-7664582, Fax: +82-2-7436402 Middle East/Dubai Intermedia Tel: +971-4-3422112, Fax: +971-43421896 Netherlands Antilles Fixt Tel: +599-9-4658822, Fax: +599-9-4658822 Portugal Ilimitada Media Internacional Tel: +35-121-3853545, Fax: +35-121-3883283 Singapore Emphasis Media Ltd. Tel: +65-6-7358681, Fax: +65-6-7335681 Spain GDM Gerencia de Medios Tel: +34-91-5365500, Fax: +34-91-5365555 Sweden/ Norway DG Communications Tel: +46-8-7970300, Fax: +46-8-7975315 Turkey Media Ltd. Tel: +90-212-2755152, Fax: +90-212-2759228 United States Redwood Custom Communications Tel: +1-212-8963843, Fax: +1-212-8963848

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Wash ‘n’ go This green sea turtle (or Chelonia mydas) is getting a thorough cleaning in the waters off Hawaii. The cute, yellow tang fish are algae eaters, which works out very nicely for the turtles, who are unable to wash their own backs. Green turtles have many predators on land and at sea, including snakes, gulls, sharks, dolphin fish and humans, which is one of the reasons they are protected by the Endangered Species Act in the USA. Female turtles can lay over 200 eggs in one session, but many won’t hatch, while others will be eaten by marauders. Although, the turtles who do manage to live out their full life can make it to the ripe old age of 100.

WORK Holland Herald

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Photography: Tim Davis/Corbis

200 EGGS LAID AT ONCE 100 YEARS AGE THEY CAN LIVE UP TO

13 12-10-09 07:51

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WORK

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Weighty matters Leafcutter ants are the only animals, apart from us humans, who grow their own food from living matter. They work together in extremely large colonies – up to eight million ants – and have a sophisticated caste system with ants of different sizes and forms performing different tasks within groups. As well as being well-organised, they are champion weightlifters and are capable of carrying objects 50 times their own body weight.

WORK Holland Herald

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Photography: Solvin Zankl/naturepl.com/Hollandse Hoogte

8 MILLION ANTS IN ONE COLONY 15 METRES X 5 METRES COLONY SIZE

15 12-10-09 07:59

Work facts & figures

9 %

Dead on 20% Researchers in Scotland found that 20% more people die of heart attacks on

90 for 90

Mondays than any other

A new study by the University

The KL KLM Delftware huisjes are collectors’ items around the globe

day of the week. They

of Melbourne claims that

and have ha some very famous fans. Former US president Dwight

concluded that having too

workers who spend up to 20%

D. Eisenhower Eisen had a set on his desk at the White House, and

much fun over the weekend

of their time visiting sites like

author Gabriel García Márquez once tried to barter with this

combined with the stress

Facebook or YouTube are 9%

magazi magazine for a complete set in return for writing a story. The

of going back to work was

more productive at work than

90th m miniature house (above, centre) has just been unveiled

probably to blame.

those who don’t. This practice

w a limited-edition book. Find out more on page 57. along with

is known as WILB (Workplace Internet Leisure Browsing).

When it comes to getting work in a horror film, it might well help if you

34.

34.4°C inc incubator Not only on do worker bees

have been born on May 27:

have the t job of crop

Christopher Lee and Vincent

pollina pollination and gathering

Price both were.

pollen pollen, but it’s also their job to maintain the hive’s ‘ ‘brood chamber’ at a consta constant 34.4°C in order to incuba incubate the eggs. If it gets

27

is the day of horror

too ho hot, they gather water, depos e deposit it around the hive and fa fan the air with their wings wings. If it gets too cold, they huddle h together to genera generate body heat.

€33.25 MILLION MISTAKE €33

Liquid p paper, or correction fluid, was invented in 1951 by Texan typist Bette Nesmith Ne Graham. She initially offered the product to IBM but they tur turned her down, so she started her own company. In 1979, she sold that to the Gillette Corporation for €33.25 million in cash!

Incident Incidentally, Bette (who died in 1980) was the mother of Mike Nesmith Nesmith, from the Sixties pop group The Monkees.

16 1 6

Holland Hol H Ho o ollllan and Herald an He erra era ralld d PARTY PAR PA P AR ARTY RTY TY

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Work facts & figures

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2 in 1,000 If you are prone to taking sick leave, don’t get a job in finance.

Only two full-time workers in every 1,000 are ill on any given day, according to the US Bureau of Labor Statistics.

metres an hour

€577 million worth of bikes The Netherlands produced €577-million worth of cycles in 2008. This makes it Europe’s biggest bike manufacturer, with 30% of the market, according to figures from the national

It is no coincidence that a group of moles is called a ‘labour’. Measuring just 14 centimetres in length, these furry mammals can dig their way through an incredible 14 metres of soil per hour.

5

STRANGE JOB TITLES

Words: Pip Farquharson. Photos: Warner Bros; Getty images; Marc de Haan/Hollandse Hoogte

statistics office, CBS.

Some of the strangest job titles in the world include ‘wrinkle chaser’ (irons wrinkles from shoes or shoe parts), ‘grizzly worker’ (breaks rocks and ore in metal mining), ‘mother repairer’ (repairs metal phonograph record matrices), ‘waxball knock-out worker’ (crushes and removes wax-ball forms from basketball carcasses) and ‘dolly pusher’ (moves camera equipment around a TV studio).

65+ According to research commissioned by Vodafone, older employees enjoy work more than their younger counterparts. The study suggests 97% of those working beyond 65 said they felt ‘enabled’ in their work, compared to 61% of 31- to 35-year-olds. Those in their 30s also expressed the most negative feelings about work: 58% felt undervalued, 49% felt unfulfilled and 43% said they were demotivated.

WORK Holland Herald

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Men at work Dutch travel photographer Thijs Heslenfeld captures men from around the globe going about their daily business

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WORK

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Peru Villa El Salvador has an estimated 330,000 people.

It’s a village that developed chaotically on the outskirts of Lima, as immigrants from rural areas came pouring into the capital in search of work. It was a shanty town without electricity or water, but Villa El Salvador is now a thriving community that’s been praised by the United Nations as an example of what can happen when poor communities pull together and develop their own infrastructure.

The villagers established a small manufacturing sector that provides employment opportunities and a chance to escape the chains of grinding poverty. Communal health centres and kitchens cater to those in need and, most importantly, it now has a sewage system and clean running water. This local man, pictured left, is selling seeds (and rat poison).

“Villa El Salvador is now a thriving community that’s been praised by the United Nations”

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Australia

Norway

This shot was taken during mustering time at Hamilton, a big cattle station on the northern border of South Australia. There are around 8,000 heads of cattle on this million-acre property. The cowboys and cowgirls (referred to as jackaroos and jillaroos in Australia) camp out in the desert for weeks on end in very primitive conditions. They work from sunrise till sunset, cooking on a campfire and sleeping on the ground in swags (a type of portable bedding).

Barentsburg is the second largest settlement in Svalbard, an archipelago situated halfway between Norway and the North Pole. It has around 400 inhabitants, who are almost entirely Russians and Ukrainians.

The Russian state mining company Arktikugol has been mining coal here since 1932, and during the Cold War Barentsburg was a hotbed of activity as the Russians attempted to expand their zone of control over the islands. Barentsburg started as a Dutch mining town in the 1920s, but in 1932 the Dutch sold their concession to the Soviet Union. The main economic activity is coal mining. Tourism is beginning to develop, but it is still in its infancy.

Malta A jockey before a race at the Malta Racing Club. Horse racing is popular in Malta and the first official race was held by the club over 140 years ago.

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TRAVEL PHOTOGRAPHY Vietnam These men are rickshaw drivers in Hanoi. They are known as ‘cyclos’, and hiring one to show you around is a great way to fully appreciate all the sights and sounds of the city.

“It’s a great way to fully appreciate all the sights and sounds of the city”

Hot – Life in the Australian Outback is photographer Thijs Heslenfeld’s second book and follows on from his successful book Cold - Sailing to Antarctica. Hot details the time he spent in Australia, where he travelled 10,000 kilometres through the heart of the desert, capturing some of the world’s most spectacular landscapes.

Hot – Life in the Australian Outback, 188 pages full colour, hardcover, ISBN 9789081247023. Available from www.hot-the-book.com for €39.50.

WORK Holland Herald

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WORK PSYCHOLOGY

The pleasure principle It ain’t what you do it’s the way that you do it, according to Mihály Csíkszentmihályi. And he should know, he’s a psychologist, professor and the best-selling author of books such as Flow: The Psychology of Optimal Experience. In this Holland Herald exclusive, he reveals the secret to job satisfaction ILLUSTRATIONS: RHONALD BLOMMESTIJN

Not so long ago, two German social scientists wrote about an issue that touches the lives of all of us: does the work you do undermine or enrich the quality of your life? They decided to write a book together, using an unusual method, from two diametrically opposite perspectives. They chose statistical data about the conditions of workers in Germany, but one of them interpreted the data to support his beliefs that workers were unhappy and alienated, while the other argued that workers were contented and enthusiastic.

The resulting book, Macht Arbeit Krank? Macht Arbeit Glüchlich? (Does Work Make You Sick? Does Work Make You Happy?), showed convincingly that, yes, work made people soul-sick (as Professor Bernard Strumpel argued); and, yes, work provided some of the most creative and invigorating experiences in life (as Professor Elisabeth Noelle-Neumann believed). The book was not just a virtuoso exercise in how to make numbers say what you want them to say, but was also a vivid illustration of what I have called the paradox of work: people generally enjoy working, yet would prefer to do almost anything else rather than be working. Why does this happen?

Well, in the first place, what we call work is a very imprecise category. It varies from the mind-numbing, repetitive activity of an assembly-line worker, to the well-paid and highly regarded work of a brain surgeon. People at the cutting edge of their discipline – whether they are physicists, physicians, painters, or CEOs – unanimously say something such as: “I have worked every day of my adult life, and I have never worked even one day in my life. I think both of these statements are true”. Very few clerical or assembly-line workers would feel the same enthusiasm for their jobs.

Indeed, some jobs are enjoyable and lucrative, while others are monotonous and ill-paid. This problem is very difficult to resolve fairly. Yet, as John Gardner, who in the Kennedy administration became the first US Secretary of Health, was fond of saying: “A society that does not appreciate its plumbers as much as its poets is in deep trouble.” Another psychologist, B.F. Skinner, wrote about a fictional Utopia, called Walden Two. In this 22

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novel (which inspired several real experiments in communal living – none of them still surviving, to my knowledge), the adults in the community bid every month or so for the jobs that the community needed. The bids were in terms of how many hours a week they were willing to work to get it. If you wanted a desirable job, you offered to work 50, 60, or even 80 hours a week – depending on how many other people wanted that job and were willing to work for it. So a street sweeper ended up working only a few hours, while the leaders of the community put in ten times more – all for the same pay.

Skinner’s solution, impractical as it may seem, holds some interesting possibilities. But even if it could be implemented, it would not overcome the ambivalence we have towards work. Because even if all jobs were made to be equally attractive, people would still not like them equally. Whether we like to work or not depends not only on what the job is, but perhaps even more on how we do it. Many surgeons say their job is addictive, that it is like taking heroin, that they can hardly wait each morning to get to the operating theatre and start working. But there are quite a few who after some years get bored by doing routine operations, or become too stressed by unexpected failures to enjoy it any longer. Then, what should be a rewarding job becomes a burden that the surgeon might try to relieve with drugs or gambling.

By contrast, I have met a welder who after 40 years of hard work in a machine assembly plant still serves as an inspiration to young workers with his enthusiasm and creativity; or a man past retirement age who still works in a Manhattan delicatessen slicing salmon for sandwiches from morning to night, and who describes what others would see as a hopeless routine with words that a sculptor might be expected to use to describe his work. Apparently, the objective conditions that define a job are not enough to predict how that job will be experienced. But then if they do not, what does?

“Those who like their job find variety and challenge in it”

About 14 years ago, two colleagues and I decided to study what constitutes good work. Howard Gardner from Harvard, William Damon from Stanford and myself, decided to collaborate on a series of studies to try to find out why so many people in high-level jobs – professionals and business leaders – feel tired and demoralised about their working lives. We wanted to find out why some individuals defied this negative trend, by interviewing people who were seen by their colleagues as doing ‘good work’. We used a rather strict definition of what a good worker was: it had to be someone who did work considered excellent by the canons of the profession; who showed responsibility for maintaining ethical standards – both within the organisation and in the community; and someone who derived enjoyment from his or her work.

The project resulted in several books with titles such as Good Work; Good Business; Good Mentoring and Responsibility at Work. Not surprisingly, we found that people who try to do the best work and are aware of their social responsibilities, almost invariably also enjoy their jobs and are satisfied with their working lives.

This finding might seem obvious, but it is almost exactly the opposite of what most people think will make their jobs tolerable. The popular wisdom is that if you don’t like what you have to do, then you should try to do whatever it takes to do less of it. Evade, postpone, delegate – these are the usual prescriptions for a disagreeable job. But it is the wrong prescription. It turns out that, if instead of doing a slipshod job, you try to do it as well as possible; if instead of disinterest for anything beyond your career and its material rewards you actually care for your co-workers, customers and community; then, voilà, you are almost certain to begin liking your previously disliked job. And, ironically, this change of attitude is likely to produce an unintended outcome: the good work gets noticed, and the good worker might get all the career rewards as a bonus.

It is difficult to enjoy work if you look at it as just a way to make a living, or to gain wealth and status. Work becomes enjoyable, and rewarding, when we forget ourselves because all our attention is invested in the task at hand. The Manhattan delicatessen worker liked his job so much because each fish, he said, was unique. Each salmon had a slightly different anatomy, a different bone structure. So before taking up his knife, he had to develop a “three-dimensional X-ray” of the fish, and then carve the thinnest slices with the greatest economy

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WORK PSYCHOLOGY

of motion, wasting as little meat as possible. Each day was different, filled with a different combination of challenges. When engaged in this task he forgot himself, and became identified with his actions; he was the master salmon-carver, and the better he carved, the better he himself became.

The common trait among people who enjoy work is that they invest all their attention in what they are doing.

Whether physicians or farmers, auto mechanics or file clerks, those who like their job find variety and challenge in it. Not necessarily because the variety is given, but because by paying attention they discover ways of doing the job that are hidden from those who only allow themselves to be superficially involved. This kind of deep involvement, when pursued over a long period of time, is what eventually might result – with luck – in creativity and innovation – which are, after all, simply novel ways of seeing, thinking, or doing things.

As human beings, we have been selected by evolution to find joy in overcoming obstacles, in finding new opportunities and challenges. Those of our ancestors who liked routines, who did not mind being bored, who were afraid of taking risks, were not as successful as those who learned to like at least some novelty and challenge. To the extent that work helps us find variety, challenge, and achievement, it allows for the expression of a natural need that can be deeply enjoyable.

So the answer to the initial question – how does work contribute to well-being? – is: it depends. Like most aspects of life, it depends on both external circumstances, and on what we make of them. In the case of work, we are indebted to all our ancestors who struggled to improve the conditions under which people had to labour – from monks to guild masters, from labour unions to enlightened capitalists. It is a struggle that will only succeed if every generation takes this question seriously: How can work be made more humane, more creative and more meaningful? At the same time, we must realise that no matter what social policies are in place, and what wonderful environments we create, when all is said and done, it still depends on how we choose to use our attention, our psychic energy, whether what we do results in joy, or in despair.

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Shanghai

The Blade Runner-esque skyline of Pudong is not to be missed

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style

With over 20 million inhabitants, Shanghai is perhaps the world’s largest megalopolis. Daniel Allen discovers the best and brightest that China’s largest city has to offer

At the turn of the

19th century, the pursuit of pleasure in the cosmopolitan city of Shanghai was second only to the pursuit of money. For the elite of Shanghai society, life was an intoxicating world of days at the races, tea at the Astor, and long nights at the club. An endless round of dinners and parties, fuelled by haute cuisine, gin slings and jazz, it seemed like the good times would go on forever.

Shanghai’s notorious reputation was founded on a booming opium trade – at its height there were 1,500 opium dens scattered across the city. The Al Capone of the East, a criminal entrepreneur named ‘Big Eared Du’, controlled a vice empire that included drugs, brothels and gambling. Du’s ‘Green Gang’, a massive criminal organisation, once even had the audacity to kidnap Madame Chiang Kai-shek for a couple of days.

WORK Holland Herald

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TRAVEL SHANGHAI

“If Beijing is the wise, older sister, then Shanghai has always been its brash, young sibling”

In the late 1930s, Shanghai’s glory days were abruptly terminated by the Japanese invasion, and the city only began to rediscover its joie de vivre in the early 1990s, when economic reform stimulated an ongoing period of rapid development. Still, the city’s former dalliance with decadence has left an indelible imprint that is now driving the revival of the golden age.

“If Beijing is the wise, older sister, then Shanghai has always been its brash, young sibling”, explains expat Tim Clark, managing director of the soon-to-open, 1930s-style club Chinatown. “In the past, this sibling had her wild times, and it was all a bit much for the older sister. The family is harmonious again now, but when it comes to the high life, this city still likes to push the boundaries.

“Most visitors find other Chinese cities, such as Beijing and Hong Kong, more conservative. I’m not saying they’re less entertaining, it’s just that they entertain at a different level. As well as the ‘Paris of the East’ and the ‘New York of Asia’, Shanghai has more recently been coined ‘The Wild West’, and I think it lives up to that name more than any other. Yesterday’s opium dens and dance halls have become today’s exclusive clubs and boutiques.”

“A Chinese journalist famously described Shanghai as a city with 48-storey skyscrapers built upon 28 layers of hell,” adds Chen Lin, a vivacious account manager at a Chinese PR company. “Our skyscrapers are now a lot higher than 48 storeys and most locals like to have good, clean fun these days. Still, we certainly seem to have inherited an ability to enjoy ourselves.”

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In the past two decades, 4,000 new skyscrapers have been built, and as next year’s World Expo approaches, the pace of the upward building trend shows no sign of slowing down. In a testament to the city’s greatest periods of prosperity, Shanghai’s two most iconic panoramas – the early 19thcentury façade of the Bund, and the Blade Runner-like skyline of Pudong – now face each other across the chocolate waters of the Huangpu River.

Pudong is Shanghai’s newest district, on the eastern side of the river, packed with an ever-denser collection of soaring, shimmering towers. At night, when Pudong’s futuristic skyline is ablaze with multi-coloured neon and giant LED screens, it’s hard to believe this area was mere farmland only 15 years ago.

The three most distinctive

buildings of Pudong are the Oriental Pearl TV Tower, the Jin Mao Tower, and the Shanghai World Financial Center (SWFC). The former, completed in 1994, features 11 pink balls in a tripod-like structure, and is inspired by a Chinese poem about pearls dropping onto a jade plate. Love it or loathe it, the tower has become a symbol for the new Shanghai, and offers some great sights from its viewing platforms.

A short walk away lie the Jin Mao Tower and the SWFC – twin leviathans that rise so high their tops are often concealed by swirling cloud. Both are home to Hyatt hotels, with the Park Hyatt Shanghai in the newly completed SWFC occupying a whole page in the Guinness World Records.

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12-10-09 08:11

OPPOSITE PAGE: A unique way to take in the sights THIS PHOTO: The locals perform their early morning exercises

ABOVE: Mao memorabilia RIGHT: Bicycles are a popular form of transport in the city

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12-10-09 08:11

On the rise. Lofty leviathans Jin Mao Tower and SWFC overlook park pursuits

•26_Work_Shanghai3c.indd 30

12-10-09 08:11

TRAVEL SHANGHAI

FAR LEFT: Shanghai is packed with architectural marvels LEFT: Making moves at Dongtai Lu market

“The city is famous for high-tech places, but it also has a lot of old charm” “On the 73rd to 93rd floors of the SWFC, we are the world’s highest hotel,” explains Etienne Dalancon, director of marketing at the Park Hyatt Shanghai. It has the highest hotel rooms, restaurants, bars and swimming pool.

The best spot for viewing the full nocturnal splendor of Pudong is undoubtedly the Bund. After a halfcentury of neglect, this area has now been transformed into a luxurious, late-night destination, where the well-heeled can head to chic restaurants, cocktail lounges, boutique hotels, art galleries and fashion stores.

Completed in 2004, the Three on the Bund complex was designed by American architect Michael Graves, and houses the Evian Spa and Shanghai Gallery of Art, as well as four of Shanghai’s top eateries. Sitting on the seventh floor is the New Heights bar and restaurant, the most casual and affordable of the quartet. It also happens to offer the best view in the house, courtesy of its wraparound terrace.

Dutchman Danny van Elten, general manager of New Heights, is rightly proud of his elevated workplace. “We offer what is probably the best open-air view you’ll fi nd in Shanghai,” he says.

Despite Shanghai’s cutting-edge architecture and generally modern aesthetic, there’s plenty of tradition and culture still to be found. Early risers who head to one of the city’s parks will find the older generation turned out in force, practising all manner of activities, from synchronised dancing and tai chi through to kite flying, spinning tops and general gossiping.

“That’s what I love about Shanghai,” says Liu Bing, a sales executive who enjoys a daily jog at dawn. “The city is famous for high-tech places like Pudong, and soon the Expo site, but it also has a lot of old charm left. There are some beautiful parks and colonial buildings in the French Concession, and if you take a wander around the back streets, you’ll see people living a life that’s changed little over the past 30 years.”

Another good place for encountering China’s yesteryear is the antique market on Dongtai Lu, where roadside stalls are laden down with Mao memorabilia, calligraphy brushes and a mindboggling array of knick-knacks. There is a lot of old tat, but patient shoppers are often rewarded with a kitsch bargain or two. A stone’s throw from here is the equally diverting animal market on Xizang Lu, where crickets in metal jars share space with bowls of terrapins, caged songbirds and a jostling rabble of punters.

Over on 50 Moganshan Lu, the culture is of a more contemporary variety. This industrial maze of converted warehouses and factories in the Putuo District now houses the city’s modern art scene, and is generally packed with a bohemian mix of art aficionados, students and models. After an afternoon perusing the galleries and studios, you can unwind over a cappuccino while discussing the relative merits of Zhang Xiaogang and Damien Hirst with local artists.

For those looking to combine some upmarket retail therapy with a dash of local history, Shanghai’s Xintiandi is a must-visit. A stylish shopping, eating and entertainment area, complete with restored shikumen (‘stone gate’) houses on WORK Holland Herald

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31 12-10-09 08:47

TRAVEL SHANGHAI

RIGHT: Shanghai Tang is one of China’s first home-grown luxury brands FAR RIGHT: In the store, get your hands on some of the latest fashion accessories BELOW: The Xintiandi area is great for shopping and a bite to eat

narrow alleyways, it’s a great blend of 19th-century architecture and 21st-century lifestyle.

One of the most popular shops in Xintiandi is Shanghai Tang, one of China’s first home-grown luxury brands, offering a cool collection of clothing and lifestyle products. “Shanghai Tang is the apogee of the Chinese art of living and Chinese creativity,” says manager Leo Chan. “We are renowned for combining traditional Chinese design and motifs with tongue-in-cheek humour and a contemporary sensibility.

Shanghai is a hip and happening metropolis, so what better place to be based?”

urban chic. “Young people in this city are constantly on the move and on the make,” explains Sean Leow, founder of Chinese creative media website neocha.com. “This creates a buzz in social and professional circles that both excites and inspires.

Shanghai gives you the feeling that almost anything is possible.

“Young kids in Shanghai are incredibly different from older generations. They’ve grown up reading Japanese manga, following Korean fashion trends and eating American fast food. They are digital natives with access to information from any corner of the globe through the Internet. They are switched on in more ways than one.”

Before or after shopping, Xintiandi is a great place

To witness Shanghai youth at its most extreme,

to chow down. When it comes to dining, there’s nothing more uniquely Shanghai than the ubiquitous xiaolongbao – a small, steamed dumpling packed with tasty broth and minced pork or crab meat. “Xiaolongbao literally means ‘little basket bun’,” explains art student Wang Jia. “A basket of xiaolongbao from Xintiandi’s Herbal Legend restaurant is my favourite breakfast.”

Boasting a plethora of Western eateries, Xintiandi is also a good place to indulge cravings for non-Chinese fare.

With its modern Chinese interior, open kitchen and top-notch fusion menu, the achingly trendy T8 is a favourite of many.

Close to Xintiandi lies the JZ Club – one of Shanghai’s premier live music hotspots. The atmosphere in this lounge bar simply oozes jazz and blues.

If new money has rebuilt Shanghai’s confidence, then the city’s youth have engendered it with drive, dynamism and

the SMP Skate Park in the city’s northern suburbs takes some beating. Recently completed, this massive concrete complex of bowls, humps, rails, steps and tubes is the world’s largest skate facility, and now attracts a cosmopolitan mix of expat and local riders.

“Skating is a relatively new phenomenon in China,” says Chen Jie, CEO of SMP, “but the local riders are already getting good. We regularly stage big music and skate events here, and Chinese youngsters love the adrenaline-fi lled, party vibe. They have a lot of confidence in themselves and just keep practising tricks until they master them. It’s all about who can go the highest.”

As it rediscovers its zest for life, going higher seems to be Shanghai’s philosophy. In this town built for business and pleasure, first time visitors will soon discover this city’s progressive reputation is a whole lot more than just a tall story.

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WORK

13-10-09 12:32

SHANGHAI Europe

Africa

Asia

China Asia Hongkou

Zhabei

Shanghai fact file

Jing’an

Shanghai Changning

KLM operates two daily

Five-star luxury conveniently

direct flights (one on Fridays

close to the neon-lit retail

and Sundays) to Shanghai

strip of Nanjing Road.

Pudong Airport from

500 Weihai Road;

Amsterdam Airport Schiphol.

www.fourseasons.com

WHERE TO STAY

Park Hyatt Shanghai

French Concession

Four Seasons Shanghai

Pudong

Old City

WHERE TO EAT

New Heights

Xuhui Huangpu River

T8

porcelain, chopsticks and

Upscale fusion food in a

knick-knacks. Bargain hard.

Dongtai Road

Breathtaking views from

With fantastic views over

sophisticated, stylish

the world’s highest hotel.

Pudong and the Bund, this

environment.

Shanghai World Financial

chic restauarnt offers a menu

Lane 181, Tai Cang Road,

Center, 100 Century Avenue;

blending elements of French,

No. 8 Xintiandi North Block;

http://shanghai.park.

Mediterranean, American and

www.t8shanghai.com

hyatt.com

south-east Asian cuisine.

7th Floor, Three on the

Herbal Legend

URBN Shanghai

Bund; Tel: +86 21 6321 0909;

Healthy Chinese cuisine,

Shanghai’s first carbon-neutral

www.threeonthebund.com

including herbal stews and

hotel with five-star facilities.

KLM passengers will receive

great xiaolongbao (dumplings).

Offers guided art gallery tours.

a complimentary drink when

Unit 1B, House 1, Lane 123,

tai chi lessons and motorcycle

they dine, if they mention

Xingye Lu, South Block,

sidecar tours of the city.

Holland Herald magazine.

Xintiandi;

183 Jiaozhou Road;

Tel: +86 21 6386 6817/8

WHERE TO DRINK

JZ Club With live music daily and a great atmosphere, this is

www.urbnhotels.com

WHERE TO SHOP

Shanghai’s premier jazz venue.

Old House Inn

Shanghai Tang

46 West Fuxing Road;

Tastefully refurbished

Modern Chinese chic with

1930s-style boutique hotel in

themes deeply rooted in

the heart of Shanghai’s French

ancient and authentic Chinese

Chinatown

Concession. Deluxe rooms

culture, from calligraphy to

Plush, 1930s-style cabaret

Peking Opera to Chinese

club, complete with showgirls,

contemporary art. Products

talented musicians and acts

clothing for men, women and

from around the world.

children, plus home furnishings,

471 Zhapu Road;

accessories and gifts.

www.chinatownshanghai.

Lane 181 Tai Cang Road,

com

www.jzclub.cn

North Block, Xintiandi; Mesa & Manifesto

www.shanghaitang.com

FURTHER INFORMATION

Some handy websites for

Located in the old French Concession, Mesa & Manifesto

Dongtai Lu Market

further information:

come with classic Chinese

features flavours inspired by

A lot of fun, especially if you’re

www.travelchinaguide.com/

furniture and four-poster beds.

modern Australian cuisine.

in the mood to just wander and

cityguides/shanghai.htm

Number 16, Lane 351,

748 Julu Lu (east of

look at junk. Everything from

Huashan Road;

Fumin Lu);

Mao memorabilia, old records,

www.cityweekend.com.cn/

www.oldhouse.cn

www.mesa-manifesto.com

photos and lanterns through to

shanghai/

•26_Work_Shanghai3c.indd 33

Photography: Daniel Allen. Additional photography: Peter Gridley/Getty Images; Justin Guariglia/Corbis; Anny Lehman/Corbis; Fritz Hoffmann/Corbis

GETTING THERE

Huangpu Luwan

12-10-09 08:13

The quiz room painter Rembrandt van 3 Dutch Rijn’s most famous work is legendary 1 Which genius created the Vitruvian Man drawing?

a. Dan Brown b. Leonardo da Vinci c. Leonardo DiCaprio

known as The Night Watch.

What is its real title?

a. The Company of Frans Banning Cocq and Willem van Ruytenburch b. Return of the Prodigal Son c. The Gunpowder Plot

Huxley‘s 1932 what age is Wolfgang 4 AtAmadeus 2 Aldous novel Brave New World Mozart believed to owes its title to a quote from a Shakespeare play.

Which one?

a. The Tempest b. Hamlet c. King Lear

•36_Work_QuizV5.indd 34

have composed his first complete symphony?

a. Six b. Eight c. Eleven

a famous passage in James 5 InJoyce’s Ulysses, the protagonist, Leopold Bloom, “ate with relish the inner organs of beasts and fowls”.

What does he have for breakfast on June 16, 1904?

a. Chicken hearts b. Crunchy Nut Cornflakes c. Mutton kidneys decades, Dutch master 6 For forger Geert Jan Jansen fooled everyone, including the experts with his ‘authentic’ Picasso, Magritte and Chagall paintings. What eventually gave him away?

a. A spelling mistake on an authenticity certificate b. A signature with the wrong initials c. The wrong type of paint

15-10-09 14:39

pop song of all time, with 3,000 recorded versions. What was its working title?

a. Apple Pie b. Watermelon c. Scrambled Eggs

Quiz creator: Annemarie Hoeve; Illustrations: Nenad Mec´ava

Golden Raspberry 8 The Awards were founded in 1980 to honour the film industry’s worst movies. Which director was the first winner to actually collect his award?

a. Sylvester Stallone for Rocky IV b. Guy Ritchie for Swept Away c. Paul Verhoeven for Showgirls

following quote is attributed to 12 Time magazine dubbed 9 The American writer and which artist? “Are you really sure poet Charles Bukowski “a laureate of American lowlife”. What is written his tombstone?

that a floor can’t also be a ceiling?”

a. Andy Warhol b. M.C. Escher c. Roy Lichtenstein

a. “Don’t try” b. “Try before you die” c. “Drink up”

1.5 million words, 10 Atwhatnearly is the longest novel ever written, according to the Guinness World Records?

a. War and Peace, Leo Tolstoy b. À la Recherche du Temps Perdu, Marcel Proust c. The Old Man and the Sea, Ernest Hemingway

13

What is the common name of Beethoven’s Piano Sonata No. 14, completed in 1801?

Answers

Beatles hit Yesterday 7 The is the most-covered

a. The ‘Starlight’ Sonata b. The ‘Twilight’ Sonata c. The ‘Moonlight’ Sonata

work of which artist 11 The was mistaken for rubbish and thrown away?

a. Pablo Picasso b. Damien Hirst c. Henry Moore

YOUR SCORE Award yourself 1 point for each correct answer 10-13: Congratulations, you are a quiz master 5-9: Not bad, but a few more trips to the library wouldn’t do you any harm 1-4: Oh dear, read a book, turn on the radio or head to a museum as soon as you get off the plane

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•36_Work_QuizV5.indd 35

1. b; 2. a; 3. a; 4. b; 5. c; 6. a; 7. c; 8. c; 9. b; 10. b; 11. b; 12. a; 13. c

Test your knowledge of some of the world’s greatest works of art, literature and music

35

15-10-09 14:39

Great escapes Forget about work for a while and enjoy some pampering, with a visit to one of these luxurious spas

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WORK

15-10-09 14:40

SPA BREAKS

SWITZERLAND

Therme Vals This oasis of calm was built over the natural thermal springs in the Graubünden region of Switzerland. It’s owned by the local Vals community, which commissioned Pritzker Prize-winning architect Peter Zumthor to create the spa. His design consists of 60,000 stone slabs, all of which were quarried just two kilometres away from the sight. Therme Vals shies away from fancy gimmicks and focusses on the quiet, relaxing experience of bathing. www.therme-vals.ch

Thermae Bath Spa UNITED KINGDOM Bath has been a well-known spa city for more than 2,000 years. The World Heritage Site-listed Roman baths are centred around Britain’s only natural hot springs and are beautifully preserved. Once you’ve had a look around the ancient site, you can enjoy the very modern Thermae Bath Spa, with its wide range of treatment and bathing options. One of the best is simply relaxing in the stunning rooftop pool.

This heated rooftop pool overlooks the historic city of Bath, a World Heritage Site

Photography: Matt Cardy; Matt Davidson

www.thermaebathspa.com

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37 15-10-09 14:40

SPA BREAKS

Chiva-Som THAILAND Chiva-Som is an iconic name in the spa world, and consistently achieves high rankings in global top spa listings. It’s situated on the beach, among seven acres of tropical gardens, and all guests are offered a Health and Wellness consultation on arrival. This is aimed at creating a programme specifically to help you balance and rejuvenate your mind and body. There are over 150 treatments available. www.chivasom.com

Auberge du Soleil Six Senses Hideaway

USA Overlooking California’s stunning Napa

OMAN

Valley, the Auberge du Soleil offers a

Nestled into Zighy Bay, with mountains

truly relaxing experience. This spa is near

on one side and a 1.6-kilometre beach

local wineries and features the French

on the other, it’s hard to imagine a

restaurant, Inn of the Sun, which has

more perfect place to unwind. Six

recently been reopened after extensive

Senses features 79 pool villas, plus a

renovations. There is also an open-air

private reserve and two special retreat

sculpture gallery, a large pool and sundeck,

villas. They are all designed in the

picnic areas, whirlpool fitness centre, steam

style of traditional Omani villages, but

rooms and tennis courts.

with ultra-modern amenities.

www.aubergedusoleil.com

www.sixsenses.com

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Holland Herald

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WORK

12-10-09 08:16

A star is born Science students from Delft are celebrating 600 days of space exploration this month, after the successful launch of their milk carton-sized satellite. Colin Moore explains this innovative Dutch technology experiment

Gaze into

A student inspects the miniature satellite, which is packed with technological marvels

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•40_Work_Delftstory2.indd 40

the night sky and the stars are twinkling and the planets shining bright. Then, slowly, a pinprick of bright light passes by. It’s probably a satellite. And it might even be a Dutch one…

There are around 900 operational satellites orbiting the earth at this very moment. And one of those is the size of a Dutch milk carton, jammed full of experimental high-tech gadgetry. It was launched around 18 months ago by an ambitious group of students from Delft’s technology university.

The Delfi-C3, the official name of the device affectionately known as the ‘Milk Pack Satellite’, is (believe it or not) a low-budget space programme. Most people associate the historic Dutch city of Delft with its world-famous Delft Blue ceramic products, or Baroque painter Johannes Vermeer, who was born there in 1632.

But, these days, Delft is becoming more well known for its university, the Technische Universiteit Delft or TU. It is The Netherlands’ biggest technical university, with over 15,000 students and 2,100 scientists. It’s one of the top technology institutions in the world, according to the Times Higher Education ranking. And it was here that the satellite was born.

Space is both expansive and expensive.

This was why the TU students decided on the limitations of the size of a drinks carton,

WORK

12-10-09 08:16

The students had to come up with ingenious solutions for launching their satellite

in order to provide the parameters for their daring experiement. Their goal was to pack as much high-tech punch into that small package as possible. This would create a ‘nano-satellite’, which might just about fit into the low-budget range in which they were operating.

In the end, it would all come down to innovation. But the students knew they needed help: you can’t just go ahead and build a satellite. That was where TU Delft ‘space systems professor’ Heinz Stoewer came in. Stoewer’s vision was an educational programme to develop small, but fullyfunctional satellites as a way to inspire and better train space engineering students.

He also happened to know that KayserThrede, a small space technology company in southern Germany, had a commercial satellite they no longer needed. Rather than simply consign this machine to a museum, Stoewer convinced the company that a better way to continue its life was to let his students loose on it.

It is a little-known fact that The Netherlands is a leading nation when it comes to space technology. It has produced several exceptional astronomical satellites over the past decades and the country contributes to a wide range of European and international space missions.

There are two Dutch astronauts, Wubbo Ockels (who no longer goes on missions), and André Kuipers, who spent 11 days in space in 2004 and is due to spend six months on the International Space Station in 2011.

But perhaps most importantly, The Netherlands is home to Europe’s largest space centre, the European Space Agency’s Research and Technology Centre, ESTEC, in Noordwijk on the North Sea coast. It

•40_Work_Delftstory2.indd 41

employs some 2,000 scientists and engineers from more than 20 countries.

With such a pedigree around them, it’s no wonder the students at Delft pounced on the 50-cubic centimetre Kayser-Threde satellite when it arrived.

In order to study its inner workings, they looked, they learned, and eventually developed it into their satellite. To get the most out of the project, the crew teamed up with two partners who had already been developing space technologies.

Dutch scientific research organisation TNO had a sensor experiment to develop, and they joined up with the Delfi-C3 team to put their theory into practice – and into space. Sun sensors are a vital piece of equipment on any satellite. By determining the direction of the sun in relation to the satellite, it is possible to calculate the exact position of a satellite in space. Normally, such sensors need both power and data communcation links; this means

“The Netherlands is home to Europe’s largest space centre”

The Delfi-C3 was tested in a thermal chamber to see if it would survive the extreme temperature changes in space

12-10-09 08:17

DUTCH INNOVATION

Inspecting the satellite after exposing it to violent vibrations on a test bench

cables, batteries and more, which all add to the expense.

TNO’s idea was to make this device

“Where do you find a rocket that a university can afford?”

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Holland Herald

•40_Work_Delftstory2.indd 42

autonomous (it would power itself via a small solar cell) and wireless.

“It needed just three screws to integrate the sensor in the satellite,” said Eberhard Gill, TU Delft’s professor for Space Systems Engineering. But would it work?

The second innovation for the small satellite, Thin Film Solar Cells, was developed by Dutch Space, the largest space company in The Netherlands. These ground-breaking solar cells were made of ultra-thin titanium foil only 25 micrometres thick (25 thousanths of a millimetre). Dutch Space then applied a photovoltaic material onto the foil. This material converts the sun’s light into electrical power in solar cells. What the scientists didn’t know, though, was how the foil cells, which were to be launched in space for the first time, would behave.

How, for example, would they withstand cosmic radiation?

The Delfi-C3 team also had an innovative approach to the inner workings of their satellite. The team, made up of students

from the aerospace, electrical and computer engineering groups, decided on a design philosophy: “Any failure of one single component of the spacecraft would not endanger the entire mission”.

This meant clever ways had to be found to duplicate certain components, within the severe limitations of the ‘milk pack’ size.

In order to tackle this challenge efficiently, the Delft students got in touch with other student groups around the world facing similar challenges.

In the early 2000s, students at California’s Stanford University in Silicon Valley developed a compelling new and inexpensive satellite concept called CubeSat. Robert Twiggs, then director of Stanford’s Space Systems Development Laboratory, made a 10-cubic centimetre satellite and offered it as a standard for educational purposes. This eased the satellite’s design, as it meant some proven command and data handling equipment and a basic structure could be bought at a reasonable cost.

Then came the question of the launch. Satellites reach space on the back of a rocket. But where do you find a rocket that a university can afford? Another piece

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12-10-09 08:17

Some of the most important tests that students performed were on the communications and data components

of research put the students in touch with the Space Flight Laboratory at the University of Toronto in Canada. They didn’t have their own rocket, but were an innovative student group. Coping with similar problems that the Delft students were facing, they had built up some close relations with India.

Perhaps surprisingly, India also belongs to the exclusive club of successful space nations. And India often offers ‘piggy-back’ flight opportunities to student groups. So, through connections with California, Canada and India, the Delft students fi nally arrived at a way to build and eventually launch their satellite into space.

All their hard work, late nights, weekends, trials and errors, testing and learning, finally ended when the milkcarton jewel was shipped via Canada to southern India in late 2007.

Although the students had come up with a host of clever solutions to the inner workings of the satellite, their solution to tracking the device was perhaps one of the most inspired twists in this tale.

Tracking a satellite is a timeconsuming and complicated business.

Ideally, the tracking should take place all over the world. Satellites transmit data to the ground regularly where its information is analysed and verified to see how the device and its onboard experiments are doing. But how do you achieve regular global tracking on a low budget? By appealing to the worldwide community of radio amateurs.

Their rather cunning plan meant they enlisted the help of this enthusiastic global network by offering them a communication experiment. The students proposed that the radio amateurs could communicate with each other via the satellite. In return, they asked the ‘hams’ (as radio amateurs are affectionately known) whether they would listen to the satellite and record its signals.

More than 300 radio amateurs thought this

•40_Work_Delftstory2.indd 43

was a great idea and committed to support the mission, establishing a truly worldwide ground network for the students at no cost.

Finally, after three

years of development, the students’ dream became reality when the Indian rocket took off from the Sriharikota Space Centre in southern India on April 28, 2008.

Together with two main satellites and eight other small satellites, the rocket took off successfully and separated the tiny Delfi-C3 ‘milk pack’ satellite 17 minutes later.

It was then that the nervous wait for signs of life began. It was not until the milk carton had passed over the city of Delft for a third orbit that it began to ‘talk’ to its owners. This was when all the partners involved in the project could breathe a sigh of relief and enjoy a glass of champagne to celebrate.

The Delfi-C3 is still in orbit today, and on November 17 the milk carton satellite celebrates 600 days in space, an unexpected yet proud milestone for Dutch space technology. So, as you gaze out of your airplane’s window, keep a watchful eye out for flying milk cartons…

“Tracking a satellite is a time-consuming and complicated business”

...and lift off!

12-10-09 08:17

Holland UPDATE SPEED MOUSE Until November 25 The ‘masters of microphonic mime’, The Umbilical Brothers, with their new show.

Various locations in the Netherlands; www.umbilicalbrothers.com

Photo: Chris Moore

TARNISHED Until November 28 Circus and burlesque converge in this show

by Australian company LaLa Parlour.

Various locations in the Netherlands; www.ruuddegraaf.nl ‘FINALE FOAM DRESSES’ BY HUSSEIN CHALAYAN

EXHIBITIONS GDR: OSTALGIE & PARANOIA Until January

Frock tactics

3, 2010 Life before and after the fall

Today’s top fashion designers use art installations and performances for their

of the Berlin Wall, featuring

inspiration, and their designs are often more sculptural than wearable. This

work by Dora García and

exhibition explores the blurred boundaries between fashion and art, and features specially commissioned work by five designers, including Viktor & Rolf and Hussein Chalayan. Complementing the exhibition are lectures, debates,

Maix Mayer.

Gemak, Paviljoensgracht 20-24, The Hague; +31 70 3381200; www.gemak.org

THE ART OF FASHION Until January 10, 2010; Boijmans van Beuningen, Museumpark 18-20,

MODERN LIFE: EDWARD HOPPER AND HIS

Rotterdam; +31 10 4419400; www.boijmans.nl

TIME Until January 17, 2010 Eight major works by American realist painter Edward Hopper (1882-1967).

EVENTS

special attention this year for the 50th

Kunsthal, Westzeedijk 341 (Museumpark),

INTERNATIONAL WHISKY FESTIVAL

anniversary of the Nederlands Dans Theater.

Rotterdam; +31 10 4400300; www.kunsthal.nl

November 13-15

Various locations, The Hague; www.

A weekend of nosing and tasting malt and

hollanddancefestival.com

CÉZANNE, PICASSO, MONDRIAN. A NEW PERSPECTIVE Until January 24, 2010

special whiskies.

Pieterskerk, Kloksteeg 16, Leiden; +31 71 3313310;

CROSSING BORDER FESTIVAL

An exhibition centred around these three

www.whiskyfestival.nl

November 18-21

revolutionary artists.

The annual international literature and

GM, Stadhouderslaan 41, The Hague; +31 70

CHINA FESTIVAL OF LIGHTS

music bash.

3381111; www.gemeentemuseum.nl

From November 13

Various locations, The Hague;

In a first for Europe, this

www.crossingborder.nl

GIGS Gabriel Rios November 8, Mezz (Breda)

popular zoo in the east of The Netherlands hosts a

VERZAMELAARS JAARBEURS

Editors November 9, Oosterpoort (Groningen)

spectacular light show

November 21, 22

Morrissey November 9, Concertgebouw de

featuring more than 30 huge,

Europe’s largest collectors’ fair, featuring

Vereeniging (Nijmegen)

animal-inspired lanterns and light sculptures

antiques, toys, curiosa, vinyl and CDs.

Cliff Richard & The Shadows November

among the regular ‘inhabitants’.

De Jaarbeurs, Jaarbeursplein 6, Utrecht;

10, Ahoy (Rotterdam)

Dierenpark Emmen, Hoofdstraat 18, Emmen;

www.verzamelaarsjaarbeurs.nl

Bryan Adams November 13, De Doelen (Rotterdam)

+31 591 850855; www.dierenpark-emmen.nl

THE BLUES BROTHERS Until November 22

Backstreet Boys November 15, Ahoy

HOLLAND DANCE FESTIVAL

The original West End production with the

(Rotterdam)

Until November 15

London cast.

Depeche Mode November 30, Ahoy

Diverse national and international dance

Various locations in the Netherlands;

(Rotterdam)

performances and workshops, including

www.ejbentertainment.com

Info and tickets: www.livenation.nl

44

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•44_Work_Updates.indd 44

GDR: Ostalgie & Paranoia: Dora García, Couple, 2006. BstU Archive from the project Zimmer, Gespräche, GfZK, Leipzig

workshops and fashion shoots.

WORK

12-10-09 08:18

Chamonix Mont-Blanc

Phone + 33 (0)6 07 23 17 26

Spa, Hammam, Sauna, Private cinema

www.chaletsphilippe.com

Amsterdam UPDATE Rijksmuseum, Jan Luykenstraat 1; +31 20 674700;

Screen scene

www.rijksmuseum.nl

This superb film festival screens

PARIS CENTRAL Until January 17, 2010

around 300 creative documentaries

Some 100 exhibits represent the artwork

from around the world. Comple-

emerging from Paris in the 1950s, at this

menting the films are lectures,

museum in a suburb of Amsterdam.

debates, forums and parties which

Cobra, Sandbergplein 1, Amstelveen; +31 20

take place – like the screenings – at

5475050; www.cobra-museum.nl

various locations around the Rembrandtplein. IDFA 2009 November

OMAN Until April 18, 2010

19-29; Festival Box Office: Cineac,

Around 300 top pieces from various museum

Reguliersbreestraat 31-33; www.idfa.nl

collections in Oman.

De Nieuwe Kerk, Dam; +31 20 6386909; www.nieuwekerk.nl

RESTAURANT POLDER This unique café-restaurant dishes up breakfast, lunch and dinner daily in a corrugated hangar in east Amsterdam. Expect imaginative international food, including Science Park 205; +31 20 4634303; www.cafe–restaurantpolder.nl

GIGS Spandau Ballet November 1, Heineken ‘VIDEOCRACY’ BY ERIK GANDINI (SWEDEN, 2009)

Music Hall

The Dead Weather November 3, Melkweg

EVENTS

RIJKSACADEMIE OPEN 2009

Editors November 8, Melkweg

MUSEUM NIGHT November 7

November 28, 29

Skunk Anansie November 8, Paradiso

A popular annual event when the city’s

Take a peek inside Amsterdam’s prestigious

Arctic Monkeys November 10, 11,

museums open in the

art academy and see the work of around 50

Heineken Music Hall

evening and lay on

international artists.

Marianne Faithfull November 14, Paradiso

performances, music and

Rijksacademie, Sarphatistraat 470; +31 20

Deep Purple November 17, Heineken

parties.

5270300; www.rijksacademie.nl

Music Hall

Various locations; www.n8.nl

EXHIBITIONS

WEBSITES

SALOME November 10 to December 5

VAN GOGH’S LETTERS

www.dutchnews.nl

De Nederlandse Opera perfom Richard

Until January 3, 2010

Daily Dutch news in English

Strauss’ one-act work based on a German

Over 120 rarely exhibited letters by, and to,

www.specialbite.com

translation of Oscar Wilde’s (originally

Van Gogh.

Cool and comprehensive restaurant reviews

French) play, Salomé.

Van Gogh Museum, Paulus Potterstraat 7;

www.underwateramsterdam.com

Het Muziektheater, Amstel 3; +31 20 6255455;

+31 20 5705200; www.vangoghmuseum.nl

Events and info galore www.amsterdam.info

www.muziektheater.nl

HENDRICK AVERCAMP: THE LITTLE ICE

Useful tourist information

PAN AMSTERDAM November 22-29

AGE Until February 15, 2010

www.lastminuteticketshop.nl

One of the year’s leading national art and

Fascinating, historic

Half-price tickets to events

antiques fairs.

17th-century winter

RAI, Europaplein 22; +31 20 549 1012;

landscapes by this

REMEMBER! This copy of Holland Herald is

www.pan.nl

Amsterdam-born painter.

yours to take off the plane.

46

Holland Herald

•44_Work_Updates.indd 46

Museum Night: Tropenmuseum. Photo: Amy Kouwenhoven. Hendrick Avercamp: Detail from Winter Landscape with Skaters, c..1608

tantalising vegetarian options.

WORK

12-10-09 08:18

Sleep, relax, refresh and connect.

Yotel is the perfect solution for both business and leisure travellers — taking the hassle factor and the stress out of early morning departures, long transfers or unexpected delays.

at Schiphol

The best thing about the location is the proximity to the departure gates – you can literally fall out of your luxury bed and in minutes be at your gate.

Located airside (in the transit area) of Lounge 2, customers staying overnight can access the hotel with a passport, proof of travel and Yotel booking confirmation.

Yotel cabins come in Standard (large single bed) and Premium (double bed) with hand made mattresses.

Both cabins have flat screen TVs, pull up work stations, European, US and UK plug sockets, free WiFi and wired internet access. The ensuite bathrooms have monsoon rain showers, toilet and sink and complimentary body wash.

If you want to guarantee your cabin and don’t want to be disappointed, pre-booking online is easy — simply choose your cabin type, check-in and checkout time and it will calculate the price and availability for you.

Cabins are bookable for a minimum of four hours, starting at just €29* for standard cabins and around €70 for an overnight. A premium cabin starts at €49* for four hours and around €90 for an overnight. *Rate available for check-in after 12pm.

Check out the website at www.yotel.com or call +44 (0) 207 100 1100 Premium Cabin

Corridor View

Workstation

Bathroom

Standard Cabin

London Gatwick • London Heathrow • Amsterdam Schiphol

VIEW FROM PARLIAMENT HILL

Photo: iStockphoto

Photo: iStockphoto

London TOUCHDOWN

DOME RUN: ST. PAUL’S CATHEDRAL CROWNS LONDON’S SKYLINE

Best of British

DON’T MISS

On parade

Distinguished man of letters Samuel Johnson once said: “There is in London all that life

The Lord Mayor’s Show is

can afford”, and he wasn’t far wrong. Museums, shops, parks, markets, cafés, pubs,

one of London’s great

restaurants… the list of things to do and places to visit is endless in this, one of Europe’s

spectacles, dating back nearly

most vibrant cities.

800 years. Every year, bands, floats and a military parade wind their way to the heart of

WHAT TO SEE

Go with the flow

HOW TO GET THERE

department stores. Bespoke

Cruise the Thames to see the

British tailoring is found in Savile

operates a number of direct

it marks the day when the

iconic London Eye (www.

Row, while Oxford Street hosts

daily flights to London Heathrow

Guilds of London celebrated

londoneye.com), Tower of

high-street contemporary

Airport from Amsterdam Airport

their prosperity and the Lord

London (www.hrp.org.uk) and

fashion. Hunt for vintage finds

Schiphol. It also operates

Mayor paraded in a special

Tate Modern (www.tate.org.uk).

and alternative fashion in

regular services to London City

gold carriage. This year, the

Breathe deeply on Parliament Hill

Portobello, Camden and

Airport, from Amsterdam Airport

procession leaves Mansion

(Hampstead Tube), after visiting

Spitalfields markets.

Schiphol, in cooperation with its

House at 11am on Saturday,

Kenwood House (www.english-

November 14.

heritage.org.uk). South Kensington

www.lordmayorsshow.org

offers decorative art at the

partner VLM. WHERE TO EAT

National dishes

Tourist information

Victoria & Albert Museum (www.

London caters for all tastes and

www.visitlondon.com

vam.ac.uk), while Bloomsbury is

nationalities. Dine in Chelsea in

home to the impressive British

Michelin-starred style at Gordon

Museum (www.britishmuseum.org). Ramsay (www.gordonramsay.

Photo: iStockphoto

KLM Royal Dutch Airlines

the City of London. Historically,

Looking for handy, up-to-date travel information? Check out

com). Join the Chinatown bustle

KLM’s Destination Guide

WHERE TO SHOP

for dim sum in Soho or head west

pages – and book your flight –

Good buys

to Edgware Road for Lebanese.

on www.klm.com. Content

There’s bags of chic in

In the East End, Hackney is great

provided by Frommer’s

Chelsea’s boutiques and

for Turkish treats and Brick Lane

Unlimited © 2009,

Knightsbridge’s smart

for Bangladeshi curries.

Whatsonwhen Limited.

THE GOLD COACH MAKES A SHOW

48

Holland Herald

•48_work_Touchdowns.indd 48

WORK

12-10-09 08:24

101200 HH inflight 210x260FIN:Layout 3

9/10/09

16:25

Page 1

1,000 shops. Countless shows. Outstanding restaurants. Must be a Birmingham Christmas.

For a great short break this Christmas it must be Birmingham...

Birmingham has everything you need for a relaxing break this Christmas. A huge authentic German market, over 200 city centre restaurants ready to serve you up fantastic festive treats, live entertainment at every turn and shopping, shopping and more shopping. There’s just so much to see and do that your biggest problem won’t be deciding what to get the other half for Christmas, it’s going to be where to start.

•

1,000 shops

•

200 restaurants

•

27,000 hotel beds

•

3 Michelin star restaurants

•

Countless shows

•

Unique Jewellery Quarter

•

90 stalls at the Frankfurt market

Find out more and plan your trip now at visitbirmingham.com

DON’T MISS

House style

Photo: iStockphoto

A city landmark near the old harbour, the elevated, tree house-like, yellow ‘cube houses’ were designed by Dutch architect Piet Blom in the early 1970s. You can get an impression of what it’s like to live in one of these quirky, lopsided abodes by visiting a show home ‘Kijk-Cubus’ at Overblaak 70. www.kubuswoning.nl

ROTTERDAM’S ARCHITECTURE SPANS NEW...

Photo: iStockphoto

Photo: iStockphoto

Rotterdam TOUCHDOWN

...AND OLD

Contemporary chic Rotterdam is The Netherlands’ most futuristic city, showcasing cutting-edge architectural design. An abundance of waterfront restaurants and clubs add to the appeal of this modern metropolis, although ‘old’ Rotterdam can still be seen in Delfshaven.

WHAT TO SEE

City sights

HOW TO GET THERE

caferotterdam.nl), have views of

KLM Royal Dutch

The Museum Boijmans Van

the Nieuwe Maas river. Enjoy

Airlines partner Thalys

Beuningen boasts classic and

harbour sightseeing while eating

operates regular high-speed

modern art (www.boijmans.

Dutch pancakes on board the

train connections between

rotterdam.nl). The Netherlands

Pannenkoekenboot (www.

Amsterdam Airport Schiphol

Architecture Institute is housed

pannenkoekenboot.nl).

and Rotterdam railway stations (www.thalys.com). There are also

in an appropriately striking building (www.nai.nl). Cruise the

WHERE TO BOOGIE

regular train services between

harbour on a Spido Harbour

Sounds great

the two stations.

Tour (www.spido.nl), while a trip

From converted city-centre

up the Euromast elevator (www.

cinema .off_corso (www.off-

Tourist information

euromast.nl) will reward you with

corso.nl) to renovated

www.rotterdam.info

Rotterdam’s finest views.

warehouses at the harbour, Rotterdam leads the way in

Looking for handy, up-to-

WHERE TO EAT

techno, trance and other

date travel information?

Star quality

sounds. Bars range from

Check out KLM’s Destination

Michelin-starred dining is on the

traditional Dutch café De Oude

Guide pages – and book your

menu at Parkheuvel (www.

Sluis (www.trilobiet.nl/sluis) at

flight – on www.klm.com.

parkheuvel.nl). Some hip

Delfshaven, to more

Content provided by Frommer’s

restaurants, such as Café-

contemporary watering holes

Unlimited © 2009,

Restaurant Rotterdam (www.

along the Nieuwe Maas.

Whatsonwhen Limited.

APARTMENT BLOCKS

50

Holland Herald

•48_work_Touchdowns.indd 50

WORK

12-10-09 08:24

Great brands are worth fighting for.

That’s the idea.

Huub van Doorne had a dream of breathing new life into the long-established Dutch drinks brand, Lucas Bols. It meant buying Bols back from its French owners and bringing it back to the Netherlands. Altogether this represented a risky undertaking. Nonetheless, Rabobank wanted to help him make his dream come true. And, not with a makeshift short-term financial solution. Instead, we felt this centuries-old brand needed a hard-headed strategic refit which would stand it in good stead in the coming centuries. Van Doorne succeeded in creating a lean organisation which is able to withstand the challenges ahead. So Lucas Bols is altogether looking brighter.

So let’s raise our glasses for a congratulatory toast. For all Rabobank’s business cases see Rabobank.nl/businesscase

Buy-out financing for Lucas Bols.

Rabobank. A bank with ideas.

www.rabobank.nl/businesscase

BBCCOM_98611_RABO_BusCase_HH_UK_210x260_BOLS.indd 1

10/8/09 12:45 AM

Gadgets 1

2

3

4

5

1 Spyker C8 Aileron Get noticed in this work of art from the Dutch car manufacturer Spyker. From €198,500 www.spykercars.nl 2 Bear Staple Remover Be the envy of your co-workers with this Jac Zagoory-designed office essential. From €50 www.vivre.com 3 C-97 Stratofreighter Desk This cool, limited-edition desk is made from old Boeing airplane parts. From €4,450 www.privatewing.com 4 Sony Reader Touch Edition With this leather-bound reader you can carry hundreds of books in your hand luggage. From €335* 5 The Dahon IOS Series This new series of folding bikes will get you to the office in style. From €999 www.dahon.com

52

Holland Herald

•52_Work_Gadgets.indd 52

WORK

*The Sony Reader Touch Edition is available on board (selected flights). See the Inflight Boutique at the back of the magazine for details.

12-10-09 08:26

Gadgets 1

2

4 5

Illustrations: Wolter Top

3

1 HP Mini 110 This gorgeous HP notebook iss designed by Studio Tord Boontje. From €399 www.hp.com 2 Spider Phoebe Lounge Chair Relax while you work. From €3,000 www.rinkedesign.com ww.rinkedesign.com 3 Sentryman Explorer Pen This limited-edition fountain pen is for intrepid travellers. From €4,485 www.dunhill.com com 4 Old Amsterdam Cheese The perfect working lunch in The Netherlands Netherland is a broodje kaas (cheese sandwich). It doesn’t get any tastier than when it’s made from this mature Dutch cheese. www.westlandkaasexport.com westlandkaase 5 Samsonite Suitcase The new Bright Lite travel cases are perfect for business or pleasure. From €140 www.samsonite.com

WORK Holland Herald

•52_Work_Gadgets.indd 53

53 12-10-09 08:27

Photo contest

GILLES NICOLET: CHILDREN RIDING A HIPPO, BENOUE RIVER, CAMEROON

See the world!

How does it work?

Don’t be late…

There is a new theme

Entries for the Water category

every three months. At the

must be received by January 4,

end of the fourth quarter

2010. See our website below

(March 2010), KLM will award

for submission details.

the Grand Prize to the overall winner.

Feeling inspired?

Check out other beautiful

What theme?

shots from previous

For October, November and

winners at:

December 2009, the theme

www.hollandherald.nl

is Water.

What can you win?

If you provide the year’s best shot, you’ll be globetrotting before you can say “where did I put my passport?”

THE GRAND PRIZE A round-the-world ticket for the annual, overall winner

CONTEST RULES • Photographs larger than 10x15cm cannot be accepted • Photographs will not be returned • Holland Herald, KLM and the publishers, MediaPartners Group, accept no responsibility for lost material • Copyright clearance and permission of subjects are the responsibility of the photographers.

KLM and MediaPartners Group acquire the rights for future use of the images. • The competition is open to readers of Holland Herald who are 18 years of age or older on the date of entry, and who have flown with KLM during the same period as the theme category • Entrants for the Grand Prize will be notified as soon as possible after the closing date of the theme category • Employees of KLM and MediaPartners Group, participating promotional agencies, contributors to Holland Herald, and the families of any of the above are not eligible to enter this competition • The judges’ decisions are final • The Grand Prize cannot be exchanged for cash.

54

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•54_Work_Photocomp.indd 54

WORK

13-10-09 12:33

KLM NEWS

Travellers Check

Photo: KLM / MAI

NEWS AND INFORMATION FOR PASSENGERS

1936 Snow business.

Ground staff unload a KLM DC-2 on a wintry working day at Schiphol.

contents Behind the scenes KLM news People & planet Flying Blue news KLM entertainment

56 57 58 61 62

www.klm.com The fleet KLM route maps Schiphol, hub gates Fit for flying

64 66 68 76 81

Holland Herald

•55_HH_TC_2_2009_cover.indd 55

TRAVELLERS CHECK

55 12-10-09 07:34

KLM BEHIND THE SCENES

Family matters

KLM is adopting an innovative approach to job restructuring within its organisation during the current recession. Rather than seeking forced redundancies in areas where the work flow has slowed, it is asking its staff to consider working for other departments where they think they could be gainfully employed, initially on a temporary basis.

In this way, KLM is also preparing itself for after the crisis, when well-trained staff will be difficult to find in a tight labour market.

“This is our way of holding the family together,” says Wim Kooijman, Executive Vice President of Human Resources

KLM STAFF ARE TAKING ON NEW CHALLENGES

56

Holland Herald

Photo: iStockphoto

It’s natural to worry about work in a time of crisis.

Economic malaise too often results in staff cuts and layoffs, affecting both small and large business concerns. and Industrial Relations at KLM. “It isn’t an answer to the crisis, more of an attempt to stimulate better structural mobility within KLM. We are asking our staff to be extremely flexible in these uncertain times, to spread the balance of work while still achieving an efficient operational structure. Whereas before we might have filled a vacancy with temporary or hired staff, we now try and find someone already within the KLM Group who might be prepared to swap jobs for a while and take on a new challenge.

“Consequently, personnel within KLM’s Cargo department, for example, are now working for Engineering & Maintenance, or Flight Operations. And cabin attendants are voluntarily working for KLM’s daughter airline transavia.com.”

The right move A logistical nightmare, you might think, for a large organisation like KLM? “No, not really,” says Kooijman. “Only it’s a lot of hard work trying to ‘customise’

job requirements. Our staff are rising to the challenge of working in another department, or area of expertise. And some of them enjoy it so much, they are asking for a permanent transfer!”

Herbie van Deenen transferred, originally on a temporary basis, from KLM Cargo to Flight Operations earlier this year, and has no regrets about his move: “It is a good initiative from KLM,” he says.

“I am currently a team leader involved in de-icing operations. I am learning new techniques all the time, and am being given the opportunity to follow courses related to my work.”

“We have received a lot of compliments from staff who appreciate the way in which we are trying to deal with this,” endorses Kooijman. “Employees typically interpret reorganisation within their company as a threat. They immediately think: ‘I’m going to lose my job’. We have removed that fear. Instead, we have increased motivation. And it also instils solidarity; a kind of ‘We’re all in this, let’s pull together!’ feeling.”

TRAVELLERS CHECK

•56_HH_TC_2_2009_Behind the scenes-KLM News.indd 56

12-10-09 07:35

KLM NEWS “Sit back, relax and enjoy the flight”

Choice comfort Need a bit more room? Then choose Economy Comfort! From December, this new zone will be available to passengers travelling in Economy Class on all intercontinental flights operated by KLM. Seats will offer up to ten centimetres more legroom, and back supports will recline twice as far.

Depending on the flight’s distance, the price of seats in the new zone will be between €80 and €150 for

Good taste

THORVALD DISHES UP A TREAT

Photo: Jan Bartelsman

A first for Air France This month, Air France is set to become the first European airline to operate the Airbus A380, the largest passenger aircraft in the world. The first of these state-of-the-art superjumbos will commence operations between Paris-Charles de Gaulle and New York-JFK on November 23, with six weekly services.

a single journey leg. Flying Blue Platinum members and passengers travelling on a full-flex Economy Class ticket can reserve Economy Comfort seats for free. Flying Blue Gold members will be offered a 50% discount, and Flying Blue Silver members 25%. Economy Comfort seats can be booked from the end of November at www.klm.com, or at Amsterdam Airport Schiphol using the self-service check-in or transfer kiosks.

World Business Class passengers can savour the exquisite culinary prowess of Thorvald de Winter this month. Thorvald is head chef at the twoMichelin-starred Apicius restaurant in Bakkum, a village in the Dutch province of Noord-Holland. Among the dishes he has prepared for KLM is a tandoori salmon starter, seasoned with garam marsala.

Eet smakelijk!

House proud KLM presented the 90th addition to its popular series of Delftware huisjes (miniature houses) on October 7, the airline’s 90th birthday! The huisjes are given free to KLM’s World Business Class passengers, and have become popular collectors’ items. The latest house in the collection is a replica of the WesterAmstel mansion in Amstelveen, a suburb

of Amsterdam. A limited edition book (right) chronicling the entire collection of KLM’s Delftware huisjes has also been published. It is currently included in KLM’s Inflight Sales assortment on intercontinental flights (see KLM Boutique at the back of this issue), and can also be ordered online at www. klm90yearshop.nl. See Facts & Figures, page 16.

Holland Herald

•56_HH_TC_2_2009_Behind the scenes-KLM News.indd 57

TRAVELLERS CHECK

57 13-10-09 12:34

KLM PEOPLE & PLANET

Cycling Blue for Kenya

Looking for change

Every year, millions of passengers board KLM flights with a burning desire to discover new lands.

The United Nations Climate Change

emission trading rights (ETS), of which KLM

Conference is taking place in

is a proponent, will be an important agenda

Copenhagen from December 7 to 18. It

item in Copenhagen.

will be seeking to create a brand new

KLM, together with AIR FRANCE, is setting EASING THE DAILY CYCLE

framework to succeed the 1997 Kyoto

innovative standards in the aviation

Protocol, which drew up the first global

industry. For example, by cutting fuel

contract to reduce greenhouses gases.

consumption, and saving weight wherever

also be home to millions of children in

Unfortunately, these countries can

possible, KLM has become best in class in

need – a need identified in the UN

left out of the targets under the original

fuel efficiency. The airline also ensures that

Millennium Development Goals. KLM

Kyoto Protocol. This time around, the

its passengers are kept informed about

AirCares offers promotional, logistical

sector wants to make absolutely clear it

ways to make travelling more sustainable.

and financial support to NGOs to help

wants to be included in helping to find a

For more information on how KLM and

The international aviation industry was

them achieve these goals.

KLM’s Cycling Blue for Kenya

global solution for emission reduction, and

the aviation industry are working to reduce

to emphasise its commitment to the

their impact on the environment, see

project enables people in Kenya to

investment in future technology. Global

www.klm.com/csr and www.enviro.aero

buy and learn how to repair bicycles.

One of the project’s aims has been

Take a trip with Mr Finney

to provide bicycles for children, in order to overcome any tiredness caused by walking long distances

When it comes to our corporate social

richly illustrated by award-winning

responsibility, KLM encourages open

illustrator Sieb Posthuma. In the first book

dialogue and questioning. Children can

of the series, Mr Finney and the world

set up a centre to train people in

play a special role in this, as they are

turned upside-down (Dutch title: Mr

bicycle maintenance. An attached

inclined to ask candid, simple and

Finney en de wereld op zijn kop), Mr

workshop generates income through

unprejudiced questions – for instance

Finney goes on a remarkable journey of

training fees, profits from bicycle sales

about the way we treat our planet. Such innocent

discovery, in search for Querido

Mr

to their schools.

Cycling Blue for Kenya has also

and spare parts, and repair costs.

answers to questions about the world around him. Mr

Set the wheels in motion

Finney en de wereld op zijn

To donate money and/or Flying Blue

kop is intended to be read to

Miles to this or any other AirCares

book series about the

children aged five and above,

charity, please visit www.aircares.nl

adventures of Mr Finney,

and is published in both

or make a donation during this flight

and his friend Pinky Pepper.

English (ISBN 9789045110646)

(see the last page of our Inflight

and Dutch (ISBN

Boutique shopping section in this

and written by Princess

9789045110295) by Querido

issue). Details of the continuing

Laurentien of the

Publishers, Amsterdam, www.

activities of Cycling Blue for Kenya

Netherlands (a member of

queridokind.nl. For more

can be found on www.klm.nl/dereis

the Dutch royal family) and

information: www.mrfinney.nl

inquisitiveness was the main inspiration for an enchanting new children’s

en de wereld op zijn kop Laurentien van Oranje &

The series was initiated

58

Holland Herald

TRAVELLERS CHECK

•58_HH_TC_2_2009_People and planet right.indd 58

12-10-09 07:38

New.

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®

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Flying Blue members can earn Miles ordering QuietComfort 15 headphones.

Visit www.boseflyingblue.com

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Enjoy music more. In today’s world where silence is a luxury, these headphones diminish the noise around you. Imagine sitting in a crowded commuter train and still being able to dedicate yourself completely to your work, your book or anything else that calls for solitude.

When you fly, the engine roar fades even further away.

When you listen to music at home or at work, fewer distractions get in the way. Less noise, along with acclaimed lifelike sound, a fit that stays comfortable for hours and the quality you expect from Bose. So now you can relax and appreciate music, movies or just some serenity more than ever before.

Try them for yourself risk-free. We invite you to try our newest and quietest model for yourself risk free for 30 days. Try them when you fly, when you work, when you relax at home, and hear the difference they make in creating a quieter world around you.

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*Delivery subject to product availability. Price subject to change without notice. Risk-free refers to 30-day trial only. ©2009 Bose Corporation. All rights reserved. Quotes reproduced with permission: Conde Nast Traveller: 2007; Stuff: Dec 06; PC Advisor: 01/2007; The News of the World: 08/2006

BOSE_qc15_210x260_NL_H-Herald.indd 1

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26/03/09

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Exceptional moments for valued customers.

Whether you’re travelling to discover new places, enjoy family weekends or on business, it’s essential to make the most of every second. With the benefits that the Flying Blue frequent flyer programme offers, you become a privileged customer, recognized by AIR FRANCE and KLM and every SkyTeam alliance airline.

Thanks to our network of over 900 destinations, every trip is a new opportunity to earn Miles. With over 130 partners worldwide, there are lots of ways to enjoy your Miles.

Whether it’s a flight to a destination you’ve always wanted

You can sign up online at klm.com or airfrance.com

to explore, a stay in a luxury hotel, or countless other ways to spend your Miles, the choice is yours.

As you travel more and more with us, we reward your loyalty by multiplying the services you can enjoy, to make every trip a moment that stands apart.

Photo Credits: Steen Sundland.

Mile s

KLM FLYING BLUE NEWS “More Miles, more offers, more benefits”

A great treat Just a few Award Miles short of booking your dream holiday? You can now simply buy the extra Award Miles you need in increments of 2,000 up to a maximum of 40,000 Miles per purchase, per calendar year. It’s also a great gift for a special someone! Just send us his or her e-mail address or Flying Blue card number, and we’ll make sure your gift is credited to the correct account. Even if they are not yet an FB member, they’ll still be able to receive your gift, after enrolling in the Flying Blue programme. For details, GIVE MORE MILES

visit the Flying Blue section at www.klm.com

Tax benefits

Go with GOL

Flying Blue members are now able to pay

GOL, one of Brazil’s largest airlines, is a

the entire cost of AIR FRANCE and KLM award

Flying Blue partner. Together with former

tickets – including taxes and surcharges –

national airline VARIG, GOL operates a

with Award Miles! This flexible option is

young, modern fleet of Boeing 737 Next

available exclusively with award tickets for

Generation aircraft and offers nearly 800

travel within Europe (excluding domestic

daily flights to 49 destinations, with

flights within France).

connections between the most important

Currently provided through the Flying Blue Service Centre, the service will only be offered via www.airfrance.com or

cities in Brazil and ten major destinations in South America.

GOL’s partnership in Flying Blue means

www.klm.com by early 2010. To pay for your

you can earn Miles on all GOL and VARIG

surcharges with Miles, and for further details,

flights, and redeem them for award tickets

contact your Flying Blue Service Centre.

throughout South America.

How to join Flying Blue

Hi Hyatt!

Earn both Level and Award Miles with

Hotel partner Hyatt has a great offer for

AIR FRANCE KLM’s loyalty programme,

Flying Blue members. If you join the Hyatt

Flying Blue. Award Miles can be

Gold Passport program™ you immediately

redeemed for flights and products from

earn 2,500 Bonus Miles on your first two

over 130 partners worldwide. Level Miles

nights’ stay at any Hyatt property worldwide,

count towards a higher membership tier,

up until December 31, 2009. For every further

each offering benefits such as access to

two nights, your Bonus Miles increase by

airport lounges and extra baggage

2,500 per stay, all the way up to a maximum

allowance. For further details or to enrol,

of 25,000 Bonus Miles in just eight nights! For

simply visit www.klm.com

full details of this and further benefits, visit THE HYATT ANDAZ WEST HOLLYWOOD HOTEL

www.goldpassport.com/flyingblue Holland Herald

•61_HH_TC_2009_Flying blue news.indd 61

TRAVELLERS CHECK

61 12-10-09 07:40

KLM ENTERTAINMENT “More than six days of back-to-back movie viewing”

Let the fun begin!

State-of-the-art entertainment is available on all intercontinental KLM flights.* Just a few clicks will bring you to a virtual world of...

USE THE HANDSET TO MAKE YOUR CHOICE

Watching

Interaction

Instant access to over 85 movies, available

Who could resist sending someone a

in various languages, ranging from the

‘Guess where I am?’ text message from a

classics to the latest big-screen

mile above the Atlantic? Forgotten to

blockbusters. Comedies, sit-coms,

bring directions to your hotel? Simply

documentaries, news and travel shows

use the built-in email to ask a colleague

are just a click away.

to forward directions.

Listening

Stimulation

Compile your own playlist or select a

Challenge a fellow passenger to a game,

specific CD. There are hundreds of hits for

browse our extensive database of

every taste and every mood. If you prefer,

information and interesting trivia, or

you can just sit back and relax with a great

expand your horizons with one of the 23

audio book.

Berlitz language courses.

INFLIGHT MOVIE TOP 10 500 Days Of Summer (Comedy) A Perfect Getaway (Action) Brüno (Comedy) De Storm (Drama) G.I. Joe: The Rise of Cobra (Action) Harry Potter & The Half-Blood Prince (Sci-Fi/Fantasy) Julie & Julia (Comedy) Shrink (Comedy) The Ugly Truth (Comedy) AMAZING ANIMATION IN ‘UP’ - JUST ONE OF 85 MOVIES AVAILABLE ON BOARD

Up (Comedy)

Too much choice?

Up is a comedy adventure from Pixar about 78-year-old balloon salesman Carl Fredricksen,

Check out our online movie guide before

who finally fulfills his lifelong dream of a great adventure when he ties thousands of balloons

your next flight at www.klm.com (select:

to his house, and flies away to the wilds of South America. This heartfelt adventure features

Travel Information; On Board; Entertainment).

the voices of Ed Asner, Jordan Nagai and Christopher Plummer.

* With the exception of Economy Class on Boeing 747-400s, where phased retrofitting has recently commenced.

62

Holland Herald

TRAVELLERS CHECK

•62_HH_TC_2_2009_Entertainment_KLM.com.indd 62

12-10-09 07:36

WIN TWO

BACK STADIUM PASSES FOR THE UEFA CHAMPIONS LEAGUE For a chance to win two Back Stadium passes, visit www.heineken.com/traveller and play the game.

HD9067 Advertorial 210x260 passes.indd 2

29-09-2009 14:01:11

WWW.KLM.COM “A website you can rely on for all your travel needs”

One-stop travel shop www.klm.com offers much more than just flight tickets. You’ll find everything you need to get from home to your hotel and everything in between, including car rental, airport parking and transport to and from a number of airports.

You won’t have to worry about shopping around either. We’ve made sure our prices are never higher than bookings made directly with our partners — all specially selected for their reliability.

MANY TRANSPORT OPTIONS AT WWW.KLM.COM

A new era: e-boarding pass Check in at

the details will be scanned. The only

www.klm.com

document you’ll need is your ID. You can

More bags, less time, less money

using your computer, use the electronic boarding pass at mobile phone, PDA, or BlackBerry and an e-boarding pass will be sent to you via SMS, MMS or email.

security checks, for purchases in tax-free

Extra baggage no longer means extra

stores and to access lounges (when

time and hassle at the airport. KLM has

applicable), just as you would with a

introduced a simple solution: with just a

paper boarding pass.

few clicks you can reserve and pay for

For further information about when

At the gate, simply hold your electronic device in front of a reader and KLM e-services make your

and where this helpful service is available, visit www.klm.com

Destinations uncovered

travel planning faster, easier

Whether you’re looking for inspiration or

and more rewarding than ever.

you’re ready to book, our handy online

For example, you can tell us your

Destination Guide offers up-to-date,

travel experiences with a direct,

out-of-the-ordinary information and

easy-to-use link to KLM

practical advice for over 100 countries.

Customer Support via the Contact

Covering restaurants, shopping, nightlife,

us button on the website. Your

events and things to do, the guide also

communication can usually be

has practical tips about transport,

handled within five days. KLM

currencies, visa requirements and

offers a full range of services via

current weather forecasts.

its website www.klm.com

extra baggage when you check-in online at www.klm.com By arranging this online, you not only save time at the airport, you also save 30% on the normal charges levied at the airport check-in desk.

Destination Guide can be accessed via ‘Travel Information’ at www.klm.com

64

Holland Herald

TRAVELLERS CHECK

•62_HH_TC_2_2009_Entertainment_KLM.com.indd 64

12-10-09 07:36

(advertorial)

Feel like a star at a UEFA Champions League match.

The first month of the UEFA Champions League was full of thrilling matches and beautiful goals. There was a true football feeling again, among all fans. Perfect positional play and swift passing, followed by excellent saves - only the UEFA Champions League can deliver this kind of excitement. This is football as it should be. You think it can’t get any better? Think again.

Heineken® and the UEFA Champions League are enjoyed together in bars, clubs, pubs, restaurants and living rooms all over the planet. Fans gather to experience the highest level of football along with a few good friends and the world’s most refreshing premium beer. Who could think of a better way to share the excitement?

As it turns out, Heineken® can.

Heineken® now offers football fans a unique opportunity to get closer to the action than ever. Forget first row tickets.

Forget just watching the game. The Back Stadium passes you can win, will give you exclusive access to the world’s greatest stadiums and areas normally reserved for the stars. Imagine yourself and a friend, visiting the press centres, viewing stadium interiors and touching the magical green carpet on which the top players will show their talent and skills that night. View the entrance and walkways normally only accessible for official partners and VIP guests. And last, but not least: feel like a real football player, walking through the stadium’s tunnel.

This is a once-in-a-lifetime chance to see the greatest football up close and personal, including top seats at the match.

Notoriously hard to come by, these aren’t just ordinary seats. This is where the magic happens. You’ll be closer to the action than ever!

Besides the unique Back Stadium passes, there are different unique UEFA Champions League prizes to win. All you need to do is play the game Star Match in round 3 for your chance to win two Back Stadium passes, taking you closer to the UEFA Champions League action.

Yes. A thrilling and unique experience for real football fans.

Anyone over the legal drinking age is invited to enter the competition at Heineken.com/traveller

Play Star Match and win 2 Back Stadium passes to a UEFA Champions League match!

Don’t miss this once in a lifetime opportunity!

Visit Heineken.com/traveller to play Star Match. If you spot the differences fast enough, you can win 2 Back Stadium passes and other great UEFA Champions League prizes.

Good luck!

You can find all terms and conditions on Heineken.com/traveller Heineken® presents you highlights of this year’s UEFA Champions League matches on the sports channel of the in-flight entertainment system.

HD9067 Advertorial 210x260 passes.indd 1

29-09-2009 14:00:21

KLM PLANE FACTS Boeing 747-400

1920 May 17: the first KLM flight from London to Amsterdam.

1933 The Fokker F-XVIII Pelican sets a new record for the flight Amsterdam-Jakarta of four days, four hours and 35 minutes.

1934 October: the McDonnell Douglas DC-2 Uiver wins first prize in

22

the handicap section, and second prize

(Combi 16)

overall in the London-Melbourne Air

390,100

428

Race.

(Combi 396,900)

(Combi 280)

1946 KLM launches its scheduled

920

12,900

64.44

35,000 (Combi)

70.67

yes!

Boeing 747-400ER Freighter

service between Amsterdam and New York.

1960

KLM introduces the

McDonnell Douglas DC-8 into its fleet, marking the beginning of the ‘jet age’.

1971 KLM’s first Boeing 747B heralds the start of the ‘wide-body’ age.

4

920

12,900

1989 KLM is the first European

412,800

112,000

70.67

64.44

airline to introduce the new generation 747-400s.

Boeing 777-300ER

2001 KLM is the first European airline to introduce the next generation of 737-900s.

2003-2004 KLM embarks on an extensive fleet renewal programme.

Artwork KLM fleet: Hans Murris, KLM Engineering & Maintenance, SPL/WM

2005 KLM starts adding the first of

4

900

14,200

64.80

351,543

425

73.86

yes!

12 Airbus A330-200 aircraft to its fleet.

2008 KLM’s first two (out of a total of six) Boeing 777-300ERs are

Boeing 777-200ER

put into operation.

Thanks to its efficient network, its modern fleet and many economical measures, KLM’s performance regarding fuel efficiency is one of the best in Europe. The website www.klm.com/ csr gives full information on KLM’s

15

900

13,400

60.90

297,500

327

63.70

yes!

corporate social responsibilty and sustainable air transport activities.

66

Holland Herald

•66_HH_2_2009_PlaneFacts.indd 66

TRAVELLERS CHECK

12-10-09 07:38

How big, how small, how far…?

KLM PLANE FACTS

McDonnell Douglas MD-11

10

880

11,400

51.96

280,300

294

61.21

yes!

Airbus A330-200

Boeing 737-900/800

10

880

10,700

60.30

233,000

251

58.37

yes!

5

850

4,600

35.80

21

850

4,200

35.80

76,900

189

41.91

73,700

171

39.47

Boeing 737-700

4

850

3,600

129

33.60

Boeing 737-400/300

9

800

3,600

28.88

7

800

2,850

28.88

62,800

147

36.45

56,900

127

33.40

35.80 65,300

EMBRAER 190

8

850

45,700

100

4,500

Fokker 100/70

6

740

2,400

28.08

26

743

2,400

28.08

44,400

103

35.53

38,000

80

30.91

28.72

36.25

Fokker 50

KEY

SCALE: 1 CM = 6.3 M

NUMBER OF AIRCRAFT

6 20,800

505 50

2,200 25.25

MAX. TAKE-OFF WEIGHT (KG)

TELEPHONE ON BOARD

WINGSPAN (M)

MAX. RANGE (KM)

CRUISING SPEED (KM/H)

LENGTH (M)

MAXIMUM PASSENGERS

MAX. FREIGHT (KG)

29

Fleet data information valid at magazine publication date

Holland Herald

•66_HH_2_2009_PlaneFacts.indd 67

TRAVELLERS CHECK

67 12-10-09 07:38

WESTERGASFABRIEK

KLM MAPS AMSTERDAM

CENTRAL STATION

VVV AMSTERDAM TOURIST OFFICE ANNE FRANK HOUSE BEURS VAN BERLAGE WESTERKERK

NEMO MUSEUM

THE NIEUWE KERK VAN PAMPUS

ROYAL PALACE

NIEUWMARKT MARITIME MUSEUM

DIAMOND CENTER GASSAN DIAMONDS AMSTERDAM HISTORICAL MUSEUM

ZUIDERKERK

REMBRANDT HOUSE WATERLOOPLEIN

FLOWER MARKET

HORTUS BOTANICUS

OPERA HOUSE

WATERLOOPLEIN JEWISH HISTORICAL MUSEUM

ARTIS

HERMITAGE AMSTERDAM STADSSCHOUWBURG FOAM

KEY

MAGERE BRUG CARRÉ THEATRE WEESPERSTRAAT

TRAMLINE RAILWAY

RIJKSMUSEUM FILMMUSEUM

RED LIGHT DISTRICT

VAN GOGH MUSEUM

MUSEUM DISTRICT JORDAAN HEINEKEN EXPERIENCE

CONCERTGEBOUW

ALBERT CUYP MARKET

IMPORTANT BUILDING WIBAUTSTRAAT

RAILWAY STATION METRO STATION ZOO GENERAL ATTRACTION MUSEUM CHURCH THEATRE MARKET TOURIST OFFICE

REVERSO SQUADRA CHRONOGRAPH GMT www.jaeger-lecoultre.com

•68_HH_TC Maps met adv.indd 74

12-10-09 07:40

KLM PARTNERS

Our partners, your benefits AIR FRANCE KLM, Europe’s largest

Hertz. Level Miles count towards a

Together with our new US joint venture

airline group, is a member of

higher membership tier, each offering

partner, Delta Air Lines, we guarantee you

SkyTeam, an alliance of 10 airlines and 3 associate airlines. This offers

different benefits such as access to airport

a perfectly integrated network and

lounges and extra baggage allowance.

superior customer service.

you a variety of benefits such as: 905 global destinations; access to more lounges worldwide; a coordinated timetable for improved connections; and more opportunities to earn Flying Blue Level and Award Miles. Award Miles can be spent on flights, or with over 100 nonairline partners, such as Marriott and

KLM and its main partners Founded: 1933 / Home base: Paris Fleet size: 427** / Passengers: 52 million WWW.AIRFRANCE.COM ** including Régional, Britair, Cityjet and VLM Airlines

Founded: 1928 / Home base: Atlanta Fleet size: 1,015 / Passengers: 170 million WWW.DELTA.COM Founded: 1919 / Home base: Amsterdam Fleet size: 210* / Passengers: 22 million WWW.KLM.COM * including KLM Cityhopper, Martinair and transavia.com

Other KLM partners Combined code-share and Flying Blue partners

Flying Blue partners

Code-share partners

You can earn and/or spend Miles with all SkyTeam alliance members and KLM’s Flying Blue partners in Flying Blue, AIR FRANCE KLM’s loyalty program. For detailed information visit www.klm.com or www.airfrance.com. A code-share partner means that even though you have booked a KLM flight number, you may find yourself travelling on a service operated by that partner.

Holland Herald

•75_HH_TC_2_2009_Partners.indd 75

TRAVELLERS CHECK

75 12-10-09 07:37

SKYTEAM AIRPORT HUB GATES Amsterdam / Schiphol Airport, The Netherlands B34 B36

B30 B32

B26 B28

B22 B24

B18 B20 B16

B14

4

Gates B B35

B31

B27

B17

B23

M7

B15

M6

B13

H7

M5 C14 C16

Gates C

C12

to C21 - C26

C10

C8

C15 - C18 C13

C7

C9 C11

C6

C4

4

Gates M 4

D10 D66

2

D3 D5 D59 D7 D61 D63

1

12

3

Lounge 2

Holland Boulevard

Schiphol World Avenue

F2

T8

G5

E4

Lounge 3

G7 G9 G6 G8

F3

Gates G

F5

3

E3

F7 F6

E6

E5

F9

Gates F E8

7

E9 E17

Transfer desk E20

Gates E

F8

E7

E18

Self-service transfer

3

G2

F4

T6

E15

T

G3

3

G4

E2

D43 D73

G11-16

2 1

D41 D71

H3

H1

6 Lounge 3 4 T9

T5 T4

Gates H

H4

H2

3

8

3

Gates D

Gates B-C, D 59-87, M

4

M1

Schiphol Plaza

D2 D4 D60 D8 D62 D64

D42 D44 D72 D46D74 D48 D76 D52 D78 D54 D82 5 D47 D56 D84 D49 D77 D86 D51 D79 D53 D81 D55 D83 D57 D85 D87

Schengen

H5

M2

T3 T2

C5

D14 D12 D68

H6

M4 M3

Lounge 1 D16 D18 D22 D24 5 D26 D21 D28 D23 D25 D27 D29 D31

KLM flights arrive at / depart from gates B, C, D, E, F. Air France and Alitalia flights arrive at / depart from gates B and C. Continental, Delta and Korean Air flights arrive at / depart from gate G. Northwest Airlines flights arrive at / depart from gate E. Czech Airlines flights arrive at / depart from gate D. For KLM passengers travelling to Antwerp (Thalys) and Rotterdam (NS): Please ensure you collect your luggage in Amsterdam and change your KLM (e-) ticket for a Thalys/NS ticket at the Netherlands Railways (NS ) desk at Schiphol Plaza (just past immigration).

to B1 - B8

E22

Top Level Second floor

E24

KLM Crown Lounge

Passengers with access to KLM’s Crown Lounges and who are transferring to European (Schengen) flights are kindly advised to use Crown Lounge 25, located near the Schengen gates behind passport control, when arriving on intercontinental flights.

E19

KLM Crown Lounge

25

Gates D KLM Crown Lounge

52

Paris / Charles De Gaulle Airport Terminal 2, France TERMINAL 2E TERMINAL 2C

TERMINAL 2A

C86-C87 C84-C85 C82-C83 C88-C89

C80-C81

T

C90-C91

A48-A49 A46-A47 A44-A45 A42-A43

A50-A51

T

T

E51 E76

1

5

3

4

4

5

TERMINAL 2E GATES E51 TO E76

A40-A41

1

T

1

5

1

5

F41-F43

T

F54-F55

F2

TERMINAL 2G GATES G21 TO G40

F21-F25

T

F56

F36

F44-F45

F35

F46

F34

F47

F53

F48 F52 F49 F51

T

F26

F1

F27

Thalys/RER/TGV Railway station

4

3

T

T D74 D76

D53-D54

D72-D73

D55-D56 D57-D58 D61-D62 D64-D65 D70-D71 D60-D61

B33-34 B31-B32 B21-B22 B23-B24 B26-B27-B28 B29-B30 B25

F28

F33

TERMINAL 2F Schengen

1 4

T

TERMINAL 2D

F29 F32 F31

TERMINAL 2B

F30

F50

Delta, Northwest Airlines, AeroMexico and Korean Air flights arrive at / depart from Terminal 2E.

KLM and Alitalia flights arrive at / depart from Terminal 2F, Gates F21 to F36.

Air France flights arrive at / depart from Terminals 2C, 2D, 2E and 2F. Passport control / Security check

KEY

A1 Gate Numbers Check-in Self-Service Check-in

76

Holland Herald

•76_Hub Gates.indd 76

Baggage Claim 4

Walking distance from point to point (average time in minutes)

Landside connection shuttle to/from Terminal 2G

Self-service transfer

T

Transfer desk Air France Lounge Transfer by train

Continental flights arrive at / depart from Terminal 2A. Czech Airlines flights arrive at / depart from Terminal 2D.

1

Transfer by shuttle 1 outside Customs Area Transfer by shuttle bus inside Customs Area Transfer by shuttle bus inside Customs Area, only between 7:30am and 4:15pm

TRAVELLERS CHECK

12-10-09 07:40

SKYTEAM AIRPORT HUB GATES Milan / Malpensa Airport, Italy Satellite A serves arrivals at / departures from all Schengen countries.

Airlines on this pier are KLM, Air France and Alitalia.

TERMINAL 1

5 5

10

5

5

Satellite B serves arrivals at / departures from all non-Schengen countries.

Airlines on this pier are Delta and Continental.

5

VIP Lounge

Satellite A

Satellite B

Rome / Fiumicino Airport, Italy KLM, Air France and Alitalia flights arrive at / depart from Terminal B. Delta, Continental and Northwest Airlines flights arrive at / depart from Terminal C.

5 10

TERMINAL A

VIP Lounge 5

TERMINAL C

5 5

TERMINAL B

Satellite

Tokyo / Narita International Airport, Japan

Concourse C C87

C85

C83

KLM, Air France, AeroMexico, Delta, Continental, Korean Air, Northwest Airlines and Alitalia flights arrive at / depart from Terminal 1.

Concourse D C81

D88

D91

D93

D95

D97 D99

T

D86

D98 C84

C82

D92

D94

D96

E80

WorldClub Facility

TERMINAL 2 Concourse B B74

B73

B72

Concourse A B71

T

E60

A61

A62

A63

58

A64

57 56

14 15

Satellite 1

12

55

11A 11B

54 51

52

53

T 16

17

18

TERMINAL 1

22

21

T

Satellite 2

23

24

47

32 28A 25 2F

26

27

31

34

33

38

36

35

37

46 45 44

41

42

Holland Herald

•76_Hub Gates.indd 77

43

TRAVELLERS CHECK

77 12-10-09 07:40

SKYTEAM AIRPORT HUB GATES Minneapolis / Saint Paul International Airport, USA

B1 B3 B5 B7 B9 B11 B13 B15

LINDBERGH TERMINAL B Concourse D Concourse

D4

B2 B4 B6 B8 B10 B12 B14 B16

C Concourse D5

D3 D2 D1

C5 D6

C1

C3

C4

C2

C7 C6

C8

C9

C10

C11

C14 C13 C12

C22 C15 C17 C19 C21 C24 C26 C20 C16 C18 C23 C25 C27

A Concourse A1

A5

A3 A4

A2

A7 A6

A9 A8

A11 A13 A10 A12 A14

E4 E9 E5 E3

E7

E1

E Concourse (Lower level) F Concourse F5 F9

WorldClub Facility

F1 F3

F7

F11 F13 F15 F16 F14

First floor

International flights arrive at / depart from gates G1 to G9.

Continental and Delta flights arrive at / depart from Concourse E. KLM flights arrive at / depart from Concourse G. Northwest Airlines flights arrive at / depart from all concourses.

F2 F6 F10

G22 G21

F4

F8

G9

G1

G10

F12 G3 G2

G5 G4

G7 G6

G8

G11 G13 G12

G15 G14 G16

G17 G19 G18 G20

G Concourse

New York / John F Kennedy Airport, USA TERMINAL 8

TERMINAL 7

KLM, Northwest Airlines, Continental, Continental Express and Czech Airlines flights arrive at / depart from Terminal 4.

Air France, AeroMexico, Aeroflot, Alitalia, and Korean Air flights arrive at / depart from Terminal 1.

Delta flights arrive at / depart from Terminal 3.

TERMINAL 6

TERMINAL 9

TERMINAL 5

TERMINAL 1

TERMINAL 4

TERMINAL 2

TERMINAL 3

New York / Newark Liberty International Airport, USA 136 137 138 139 128

135 134 133 132 131

A1

130

125 126 127 124 123 122

121 120

TERMINAL A 23 24 25 26A

TERMINAL C

20

A2 26B

28 27

70

TERMINAL B

102 104A 104B 106 108A 110A 108B 110B112A 112B 101 114A 103A 114B 103B 105 107A 107B 109 111 115A 113A 115B 113B

72

71

90

73

91

93 80

82

B1

B3

•76_Hub Gates.indd 78

83

86 88

Holland Herald

81

84

B2

94

96 98

75

78

92

74

A3

85 87

95

97 99

KLM, Air France, Delta, Czech Airlines, Northwest Airlines, Continental and Alitalia flights arrive at / depart from Terminal B. Continental (from / to Atlanta, Boston, Chicago, Dallas and Washington D.C.) flights arrive at / depart from Terminal A. Continental (from / to London Heathrow) flights arrive at / depart from Terminal B. Continental and Continental Express flights arrive at / depart from Terminal C. Presidents Club WorldClub Facility

TRAVELLERS CHECK

12-10-09 07:40

SKYTEAM AIRPORT HUB GATES Atlanta / Hartsfield-Jackson Intercontinental Airport, USA B36

NORTH

D38

B34

B33

C34

C33

D36

D35

T14

A32

A31

B32

B31

C32

C31

D34

D33

A30

A29

B30

B29

C30

C29

D32

D31

A28

A27

B28

B27

C28

C27

D29

A25

B26

B25

C26

C25

D30

A26

D28

D27

A24

A23

B24

B23

C24

D26

D25

C17

D24

D23

C15A

D22

D21

C15

D16

D15

C11

D14

D13

D12

D11

D10

D9

D8

D7

D6

D5

T11 T10

A22

A21

B22

B21

C20

T9

A20

A19

B20

B19

C18A

T8

A18

A17

B18

B17

C18

T7

A16

A15

B16

B15

C16

A14

A13

B14

B13

C14

A12

A11

B12

B11

C12

T6 T5

C23 C21

C9 C7A

A10

A9

B10

B9

C10

C7

A8

A7

B8

B7

C8A

C5

A6

A5

B6

B5

C8

C3

T2

A4

A3

B4

B3

C6

C2

D4

D3

T1

A2

A1

B2

B1

C4

C1

D2

D1

T4 T3

KLM, Air France, AeroMexico and Korean Air flights arrive at / depart from Terminal E. Continental, Continental Express and Northwest Airlines flights arrive at / depart from Terminal D. Delta flights arrive at / depart from Terminal A, B, C, D, E and T.

E34 E36 E35

A33

T12

SOUTH

C35

A34

T13

TERMINAL T

C36

T15

E33 E32

E31

E30

E31A E29

E28

E27

E26

E14 E16 E18

E12

E15 E17

E10

E11

E8

E9

Crown Rooms (Delta Airlines)

E6

E7

E4

E7A

Presidents Club

E5 E2 E1 E3

TERMINAL A

TERMINAL B

TERMINAL C

TERMINAL D

TERMINAL E

Houston / George Bush Intercontinental Airport, USA TERMINAL A North Concourse A14 A12 A10 A2

A1

TERMINAL B North Concourse

A15

B80

B87

B76 B76A

C21

B85

C15 C22

B84A B84B B84C

B88

C14

B83 B83A

A8

KLM, Air France, AeroMexico flights arrive at / depart from Terminal D. Northwest Airlines flights arrive at / depart from Terminal B. Delta flights arrive at / depart from Terminal A. Continental Connection flights arrive at / depart from Terminal A. Continental Express flights arrive at / depart from Terminal B. Continental flights arrive at / depart from Terminal C, D and E.

TERMINAL D North Concourse

C17 C16

B86 B85A B77 B77A

B81 A9 B81A

C18 C19 C20

B79 B79A

A11

TERMINAL C North Concourse

A7

C26

C25

C24

C30

C31

C32

C23

D1

D2

D4 D3 D4A

C43

C44

C45

D6 D6A

D5

D7

D8

D9

D10

D11 D12

T

C27

B67

B68

B72

B69

B60

B71A B70

B64

B61

B71

E24

C29

B63 B62 B62A

C33 C34

C42 C35 C41 C36

TERMINAL A South Concourse

TERMINAL B South Concourse

TERMINAL C C37 South Concourse C38 C39

E10A E10B

E1

E14

E23

E2

E9

E15A-E15B

E3

E8

E16

E21

E7A-E7B

E17

E20A-E20B

E4A-E4B

C40

E12

E11

TERMINAL E E18A South Concourse

E22

E6

E5A E5B

Presidents Club

E19 E18B

Detroit / Metropolitan Wayne County Airport, USA B20 B18 B16 B12 B10 B8

B6

B4

B2

C2

C4

KLM, Air France and Northwest Airlines flights arrive at / depart from Concourse A.

C6 C8 C10 C12 C14 C16 C18 C20 C22 C24 C26 C28 C30 C32 C34 C36 C38 C40

McNAMARA TERMINAL

C43 B21 B19 B15 B11 B7

B5

B3

B1

C1

C3

C5

C7

C9 C11 C15 C17 C19 C21 C23 C25 C27 C29 C31 C33 C35 C37 C39 C41

Concourse B

Concourse C Tunnel

A6

A8

A10

A4

A72 A12

A18

A20

A24

A28

A30

A34

A36

A38

A40

A46

A50

A54

A56

A60

A64

A66

A68

A74

A76 A78

A70

A2

Delta, Continental and Northwest Airlines flights arrive at / depart from Concourse B and C.

A77

A1

A75 A3

A5

A7

A9

A11

A15

A17

A19

A21

A23

A25

A27

A29

A31

A33

A35 A41

Concourse A south

A43

A45

A47

A49

A51

A53

A55

A57

A59

A61

A63

A65

A67

A69

A71

WorldClub Facility

A73

Concourse A north

KEY Check-in Self-Service Check-in Passport control / Security check

A1 Gate Numbers T

Transfer by shuttle bus

Transfer desk Baggage Claim

Transfer by train 4

Holland Herald

•76_Hub Gates.indd 79

Walking distance from point to point (average time in minutes)

TRAVELLERS CHECK

79 12-10-09 07:40

Treat your biz to a bonus.

Enrol on klm.com/bluebiz and earn free flights.

BlueBiz is KLM’s company loyalty programme.

Sign up now and your business will be given Blue Credits on every trip. On top of your Flying Blue Miles.

You can redeem your Blue Credits for free flights, for business or leisure, for anyone in your company.

Not enrolled? You should be. It’s free. Just take a look at our leaflet on board the aircraft or visit www.klm.com/bluebiz.

Advertentie_23Januari_UK.indd 1

10-02-2009 13:38:11

KLM FIT FOR FLYING

Our handy hints can help you to stay feeling great both during and after the flight. Exercises should be performed slowly with steady, even breathing 10 TIMES

15 TIMES

30 TIMES

5 TIMES

15 TIMES

10 TIMES

Feet

Ankles

Knees

Shoulders

Legs

Back and arms

With your heels on the floor, stretch your toes upwards.

Then, keeping your toes on the floor, stretch your heel upwards.

Rotate your foot first in one direction and then the other.

Raise your leg, tensing the muscles of your thigh.

With your hands on your thighs, rotate your shoulders in a circular motion.

Bend forward slightly. Wrap your hands around your knee and raise it to your chest.

Hold for 15 seconds.

Place both feet flat on the ground and hold in your stomach. Bend forward, moving your hands down your legs.

Relax whilst flying

During the flight

Reducing jetlag

Statistics show that flying is much safer

Ear pain? Pinch your nose shut,

Start adjusting your body clock to

than many situations in our daily lives

close your mouth and swallow or

the time zone of your destination the

The crew in control of the plane are

blow out against your closed mouth.

night before departure by going to

highly trained and experienced

Alternatively, chew gum

bed earlier or later

KLM aircraft are maintained and designed

Stimulate your circulation by walking

Don’t eat too heavily the night before

to withstand all sorts of turbulence

around in the cabin and stretching

you leave, or drink too much coffee or

Try to relax – breathe in deeply through

Avoid sitting with your legs crossed

alcohol

your nose, hold for three seconds and

as this restricts circulation

Eat protein-rich meals at times that

exhale slowly

Taking your shoes off might be

are normal for your new time zone

KLM partner, VALK Foundation, can offer

more comfortable

At your destination, take light exercise,

support to people with a fear of flying. Visit

Drink plenty of water and not too

such as a walk

www.valk.org or call +31 71 5273733

much alcohol, tea or coffee

Spend at least 30 minutes in daylight

HOUSE RULES All

electronic devices must

The only electronic devices which

during the flight

Drinks are served

one at a time

be turned off completely whilst

may be used

walking to/from the aircraft, and

and ground stop are:

passengers occupying

• Those with a ‘flight mode’ or ‘flight

their assigned seats.

during take-off, approach and landing.

Mobile phones

safe’ setting. This must be activated before the aircraft doors are closed.

• Laptops, if the WLAN/

may be used on board

WiFi is turned off.

the aircraft as long as

• Electronic games,

the aircraft doors are

MP3, DVD and

open (subject to local

CD players.

regulations).

For safety reasons, the purser may close the bar. Passengers are not permitted to drink alcoholic beverages brought on board with them.

Smoking on KLM flights is strictly forbidden at all times.

Holland Herald

•81_HH_2_2009_FitForFlying.indd 81

to

TRAVELLERS CHECK

81 12-10-09 07:38

EU AIRPORTS

Hand baggage rules at EU airports To increase passenger safety, security rules for hand luggage are in place for all flights, in accordance with European Union regulations

Airport shopping in the EU Within the European Union,

Carrying liquids and gels in your hand baggage

liquids and gels that you purchase after passing through passport control, or on board the aircraft

When passing through security control, you will be required to present liquids and

will be packaged and sealed for

gels separately. Please follow the guidelines below.

you, together with the receipt.

The unbroken seal is valid for

18-20 cm

24 hours.

Airport shopping outside the EU If you buy liquids or gels at a 20-22 cm

non-EU airport and change planes at an EU airport, your purchases will be confiscated at the EU airport security check. This can also happen for purchases you make on board an aircraft operated by an airline from a non-EU country. For further information visit www.klm.com

The plastic bag

Liquids, gels, pastes, lotions and

may not exceed

aerosols are not permitted in

Animal products

1 litre in volume

containers bigger than 100ml

To prevent the spread of animal diseases, you are prohibited from entering the EU with meat, meat

For use only during the flight, you may also take on board: Special diet food

•82_HH_1_2009_EU Airports.indd 82

permitted on arrival from Andorra, the Faroe Islands, Greenland, Iceland,

1 re-sealable

transparant plastic bag

Medication

Holland Herald

Small quantities for personal use are

Only

Baby food

82

products, milk and milk products.

per passenger

Liechtenstein, Norway, San Marino and Switzerland. For further information visit http://europa.eu.int.

TRAVELLERS CHECK

12-10-09 07:37

Inight Boutique

11/12 Christmas the

season

09070121_HH_INSERT_NOV_DEC_09.indd 1

Tax-free shopping in the air

10/9/09 9:00 AM

The Christmas Collection EXCLUSIVE GIFTS FOR

Save

Limited edition

30%

THE HOLIDAY SEASON

438

Delft Blue Hand-painted Christmas Ornament The perfect Christmas souvenir, completely hand-painted at Heinen Delft factory in Holland and packed in a beautiful gift box.

Merry Christmas!

FB Members earn 138 Miles - Local Price €99

you save 30%

€

09070121_HH_INSERT_NOV_DEC_09.indd 2

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46

KLM Inflight Boutique Issue 12

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10/12/09 9:46 AM

+31(0)20-3428080 info@charmingbytisento.com Charming Jewelery is made of rhodium plated sterling silver Charms from ½19 Bracelets from ½25

Campaign by Muse.nl

09070121_HH_KLM_NOV_DEC_09.indd 47

10/12/09 9:46 AM

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10/12/09 9:48 AM

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10/12/09 9:48 AM

À WWW MONTBLANC COM À WWW UNICEF ORG

signature for good. | The ability to read and write is a fundamental human right and the most important asset for children. It is essential for the development of the individual and of society, helping pave the way for a successful and self-determined life.

Deeply committed to the culture of writing, Montblanc is cooperating with UNICEF for the third time. Since 2004 more than US$1 million has been raised to support UNICEF education programmes worldwide. Part of the proceeds* from this Meisterstßck special edition will again be donated to UNICEF and its literacy projects, with a minimum amount of US$1.5 million being guaranteed by Montblanc. – The Meisterstßck Signature for Good edition has been handcrafted by our master craftsmen in the customary tradition of every Meisterstßck since 1924. It features a precious blue sapphire and gold-plated wreath on the cap.

*For every item in the Signature for Good collection sold in the US and UK between 1 June 2009 and 31 May 2010, Montblanc will donate 10 per cent of the retail price to support UNICEF education programmes. UNICEF does not endorse any brand or product. No portion of the purchase price is tax-deductible.

09070121_HH_KLM_NOV_DEC_09.indd 50

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5IF OFX 3FBEFS GSPN 4POZ Hold 100s of stories in the palm of your hand. t UBLF PWFS F#PPLT UP FOKPZ BOZXIFSF* t QBQFS MJLF UPVDI TDSFFO GPS UIF VMUJNBUF SFBEJOH FYQFSJFODF t DIPJDF PG DPMPVST DPWFST BOE SFBEJOH MJHIUT GPS ZPVS PXO TUZMF PS XJUI BO FYUSB NFNPSZ DBSE

XXX TPOZ OM

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10/12/09 9:57 AM

Fight the jetlag, boost your mood & energy! with the new Philips goLITE BLU

Jet lag or winter depression got you down?

Get a boost the natural way.

Rapidly traveling across several time zones creates disharmony between your internal body clock and the new external time. This not only causes sleeping problems, but influences your mood and energy level as well. If you stay for more than a few days, you may also want to shift your body clock to the new time zone. This will help you sleep better and be more alert and energetic when you need to. Because special blue light is effective for shifting circadian rhythms, your goLITE BLU energy light can quickly adjust your rhythm to the new time zone.

The new Philips goLITE BLU uses natural light therapy to fight jet lags, combat winter depression and eliminate feelings of sluggishness. Using blue light, which is clinically proven, the Philips goLITE BLU regulates the body’s circadian rhythms and, in turn, lifts mood, boosts energy and aids sleep and digestion.

66

By simply placing the light within arm’s length for as little as 15 – 45 minutes a day and then carrying on with your normal routine, results can be felt within a few days.

With its portable carrying case, convenient for travel and its wide field of light, that allows you to continue with your usual activities the Philips goLITE BLU is simple and easy to use. Emitting no UV light, Philips goLITE BLU is completely safe to use. To learn more about Philips goLITE BLU energy light or to take the self assessment quiz, visit www.lighttherapy.com

KLM Inflight Boutique Issue 12

09070121_HH_KLM_NOV_DEC_09.indd 66

10/12/09 9:59 AM

09070121_HH_KLM_NOV_DEC_09.indd 67

10/12/09 9:59 AM

90 yearsof 559 KLM 90 Years Fun Plane Keyring To mark KLM’s 90th anniversary, this cute mini plane keyring is fashioned in retro KLM style. Featuring flashing lights and engine sound – simply push the aircraft’s nose to activate. Batteries included.

Earn 8 Flying Blue Miles

klm exclusive

4

€

518 Gift Bag Let the people close to you know where you have been and how much they mean to you. Make your gift extra special with our beautiful glossy gift bag printed with Delftware Dutch townhouses.

Earn 2 Flying Blue Miles

klm price

1

€

e Re ceiv t bag if th is g e with for fre u m im a m in s e of a p u rc h ! ,€ 100

553 KLM Retro Model Boeing 737-800 The Boeing 737-800 is one of the world’s most successful Next Generation commercial airliners. This scale model has been specially made in KLM retro style to mark our 90th anniversary. Scale 1:200 (21.0mm x 17.9mm x 6.3mm).

Earn 20 Flying Blue Miles

klm exclusive

10

€ 68

KLM Inflight Boutique Issue 12

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H E I N E N T

R

A

D

I

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I

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N

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D E L F T W A R E D

U

T

C

H

C

E

R

A

M

I

C

S

H E I N E N T

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R

A

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D E L F T W A R E D

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ALLI_0806122_Network_3_210x260.qxd:1

10/06/08

12:48

Page 1

OM •

BAT

WITH A GLOBAL NETWORK ACROSS 5 CONTINENTS, TRAVELING HAS NEVER BEEN SO SEAMLESS. With 11 SkyTeam members and a large number of partners to connect you to the world, traveling is seamless. More than 16,000 daily flights to 841 destinations across 5 continents make it easy to get wherever you need to go. www.skyteam.com

HOLLAND HERALD (direcT) : Départ le 10/06 • Visuel Network - Doc : 210 x 260 mm • PP • Q

· www.montblanc.com · www.unicef.org

signature for good. | The ability to read and write is a fundamental human right and the most important asset for children. It is essential for the development of the individual and of society, helping pave the way for a successful and self-determined life.

Deeply committed to the culture of writing, Montblanc is cooperating with UNICEF for the third time. Since 2004 more than US$1 million has been raised to support UNICEF education programmes worldwide. Part of the proceeds* from this Meisterstück special edition will again be donated to UNICEF and its literacy projects, with a minimum amount of US$1.5 million being guaranteed by Montblanc.

– The Meisterstück Signature for Good edition has been handcrafted by our master craftsmen in the customary tradition of every Meisterstück since 1924. It features a precious blue sapphire and gold-plated wreath on the cap.

*For every item in the Signature for Good collection sold in the US and UK between 1 June 2009 and 31 May 2010, Montblanc will donate 10 per cent of the retail price to support UNICEF education programmes. UNICEF does not endorse any brand or product. No portion of the purchase price is tax-deductible.

KLM_Ad_UNICEF_crossc_FountainP_21 1

01.07.2009 14:31:51 Uhr