BBR | Magazine, April 2021 Edition by The Boston Business Review

Comfortable, with nature accents and set in Miami

April 2021 | www.thebostonbr.com

UNIMAQ

FERREYCORP’s giant in Caterpillar machinery

COVID19:

As accelerator toward digital transformation

EEH

High value management providing electricity

SAVAR

End-to-end logistics from Peru

Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

THE IDEAL TERRITORY FOR

innovation!

WHO WE ARE Managing Director

Social Media Director

Jassen Pintado

Maria Elena Gastelum

Creative Director

Content Coordinator

Omar Rodríguez

Alicia Barrantes

Editor in Chief

Project Directors

Rafael Tablado

Ana Macfarland David Alarcon

Finance Director

Giuseppe Modenesi

Christina Schoch

Lucy Verde Marcelo Modenesi

EDITOR’S LETTER: April 2021

We are proud to present Jordi Rodríguez, Logistics Director for Grupo Bimbo Latin Sur division in our cover, which makes the

times, in which nature is not an afterthought as it becomes aligned with comfort. Back in South America, some may think

ground they cover in South America the

UNIMAQ is just one of the many enterprises

ideal territory for carrying out innovative

grouped by Peruvian corporation

ideas, setting the benchmark for other

FERREYCORP, but the truth is that the

supply chain and logistics operations of the

company is also Caterpillar’s best dealer

Mexican packaged food global company.

regarding market share. Also in Peru,

In this issue you’ll discover 1 Hotel South

SAVAR Corporación Logística turned 40 last

Beach, of the widely-acclaimed 1 Hotels

year, join us as we learn how they evolved

brand, located in Miami, Florida. The first

from a customs agency to an end-to-end

of the brand’s locations delivers a unique

freight and logistics company involved in its

hospitality concept set with our current

country’s critical development.

Mateo Rafael Tablado, Editor In Chief at The Boston Business Review Email: rafael.tablado@thebostonbr.com

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ARCHITECTURE AND CONSTRUCTION, DEDICATED TO MAKING YOUR BUSINESS MORE SUCCESSFUL. Architecture company dedicated to design and construction, with extensive management in sectors such as Retail and Workplace. Our methodology is based on experience and the will to make your business more successful.

blaqplus.com

Ta b l e o f C o n t e n t s

50.

Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

FOOD

6. 22. 36. 42. 70. 86.

HOSPITALITY 1 Hotel South Beach - A blend of comfort and nature

CONSTRUCTION UNIMAQ - Caterpillar’s leader in light machinery is all over Peru

TECHNOLOGY COVID19 as accelerator toward Digital Transformation

LOGISTICS Grupo Evo - Evolucionismo: Logistics Technologies

LOGISTICS Savar - Four decades of end-to-end logistics based in Peru

ENERGY EEH - High value management providing electricity

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comfort & nature

A blend of

The 1 Hotels brand goes beyond the concept of lodging and into sustainable living with its flagship, the 1 Hotel South Beach, in Miami

Written by Mateo Rafael Tablado

Produced by Jassen Pintado

Interviewee Xavier Moulin, General Manager for 1 Hotel South Beach

1 Hotel South Beach

Hospitality

an environmentally-friendly atmosphere becomes the perfect setting for an ultimate vacation experience in Miami. 1 Hotel South Beach also earned the or decades, Miami

LEED Silver certification under the

has been an attractive destination both

New Construction standards, which is

for leisure and business, and seems

also the starting point for the hotel’s

to remain this way, as its fair weather

maintenance and operations.

and sunny beaches provide a warm welcome to visitors.

The driftwood furnishings, a 600 feet long beach and the sound of the ocean

The SH Hotel & Resorts management bring a very special connection to the

company (affiliate of the Starwood Capital Group) opened 1 Hotel South

“Guests continue to choose the

Beach in March 2015, which became

hotel because our team provides

the flagship of the 1 Hotels brand.

an unprecedented level of service

From 1 Hotel South Beach, guests

matched with understated luxury.

experience astonishing views of the

The hotel celebrates nature and

Atlantic Ocean, Biscayne Bay and the

sustainability,” Xavier Moulin

skyline at Downtown Miami.

commented.

The 425-room facility built on an

area’s natural habitat

Xavier Moulin is the general

entire bock on Collins Avenue was

manager for 1 Hotel South Beach.

awarded #1 in Conde Nast Traveler’s

He’s gathered more than 25 years of

top 10 Hotels in Miami, and it’s not

successful experience after graduating

hard to find out about the attributes

in International Hospitality Management

contributing to earning such an

from the Ecole Hôtelière de Lausanne

accolade for 1 Hotel South Beach,

(Switzerland). Previous experience

whose blend of nature and comfort in

for SH Hotels & Resorts after joining

April 2021

1 Hotel South Beach

Hospitality

At 1 Hotels, we consider ourselves a family of like-minded individuals -Xavier Moulin, General Manager for 1 Hotel South Beach

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1 Hotel South Beach

Hospitality

the company include his tenure as

through the Bahamas, the Dominican

Managing Director of the 1 Hotel &

Republic, French Riviera, Germany,

Homes Cabo development (Cabo San

Switzerland and the United States

Lucas, Mexico) and also neighboring

in places such as The St. Regis (Los

sister property Hacienda Beach Club

Angeles), Raffles (Beverly Hills), Société

& Residences; his outstanding work

des Bains de Mer (Monte Carlo), in

for the 1 Homes Preview and the

AMAN Resorts, sbe properties, SLS

upcoming 1 Hotel Cabo received

hotels and Starwood Hotel & Resorts,

coverage in Travel+Leisure magazine

among others, earning awards from

and the Robb Report during 2019.

Conde Nast Traveler, Travel+Leisure

Moulin’s experience has also spread

April 2021

magazine; “Best Guest Experience

Hospitality

1 Hotel South Beach

Index”, “Top Regional Production” and

group. Room categories at 1 Hotel

“Best HR Practices” among Starwood

South Beach include rooms & suites,

Hotels and the “Outstanding GM

homes & penthouses and the Retreat

Leader” award by Hotel Management

Collection, which can be personalized

Magazine in November of 2013.

according to required services. Aside from all the furnishings a high-

The kind of habitat that makes

end lodging facility is expected to

it hard to leave

meet in every room, the whole concept

1 Hotel South Beach offers different

bringing every accommodation

kinds of accommodation according

together is the blend of nature accents

to the number of guests in each

within a comfortable ambiance, where

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1 Hotel South Beach

Hospitality

you may come across wooden flooring

whether guests want to relax in the sea

and bookcases, rattan seats, hemp-

or pool, they can enjoy endless ocean

blend mattresses by Keetsa, oak

views from all,” the general manager

platforms and other elements bringing

pointed out.

an organic feel.

To enhance the beachfront’s appeal, 1 Hotel South Beach offers the Beach

Captivating surroundings While in Miami staying at 1 Hotel

Club exclusive memberships, allowing members to indulge all of the amenities

South Beach, guests must make

offered by the hotel. Younger guests

sure to take time to visit the many

4 to 10 years old can take part of the

attractions the city and its vicinity have

Seedlings program, which offers fun

to offer, since amenities at the hotel can and learning activities and shows. make it hard to leave after experiencing all that 1 Hotel has to offer. Four swimming pools -including a

Enjoying more than a meal 1 Hotel South Beach offers

rooftop pool-, seven different food

seven different options for food and

& beverage outlets and a 18,000

beverages. WATR at the Rooftop offers

sq.ft. wellness center -host to the

full menu service while sharing unique

award-winning Bamford Wellness

sights with the pool; WATR has earned

Spa and Anatomy gym are some of

OpenTable Diner’s Choice Awards for

the building’s different places to enjoy

Best Sushi, Best Scenic View and Best

anyone’s stay. And the 600 feet long

Late Night Find. Habitat, on its behalf,

unsullied beachfront -which is also

serves Mexican dishes for breakfast

a serviced area- is enhanced by the

and dinner offering both indoor seating

Atlantic Ocean.

and an outdoor patio featuring live

“It’s the best natural amenity. We

music four nights a week. PInthouse

have four pools that face the ocean. So offers snacks and other healthy options

April 2021

1 Hotel South Beach

Hospitality

We created a food & beverage program while staying true

to the 1 Hotel brand standards - Xavier Moulin, General Manager for 1 Hotel South Beach

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1 Hotel South Beach

Hospitality

in a plant-decorated terrace, while

Timely resolutions to surpass

Neighbors also offers ready-to-go

COVID-19

healthy dishes. Drift serves the best

Beyond local ordinance to close

cocktails surrounded occasionally by

facilities at the beginning of the

live music. And Wave at 1 Beach Club

quarantine as consequence of the

offers a an outdoor sea-to-table dining

global pandemic, the 1 Hotel South

experience.

Beach ramped up a strategy that began

The main trait shared by all of these

with the creation of the Director of

options is offering fresh, seasonal, local Environmental Health & Safety position, ingredients in every dish.

April 2021

which implemented different measures

Hospitality

1 Hotel South Beach

once hotels were allowed to reopen on

stations and proper signage has been

June 1st, 2020:

placed for social distancing and other

• Hotel personnel have been involved measures. in regular COVID-19 testing and new

• Elevators are being sanitized and

health and safety training sessions and

their capacity is limited and monitored.

screened for temperature as they begin

• In-room air filtration systems have

their shift. • Property entrances are equipped with temperature scanners, public

been enhanced. • Guests are encouraged to download the 1 Hotel App for

areas are equipped with hand sanitizing contactless communication.

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1 Hotel South Beach

Hospitality

Guests continue to choose the hotel because our team provides an unprecedented

level of service matched with understated luxury - Xavier Moulin, General Manager for 1 Hotel South Beach

“1 Hotel South Beach was one

toward sustainability, having earned the

of the first in the market to reopen

property the LEED Silver certification.

and welcome guests incorporating

The hotel’s construction took place

procedures to ensure both guests’

in a previously developed site with

and team members’ safety,”

a number of nearby attractions and

Moulin declared.

high interconnectivity with public transportation. The property features

Transcendental purposes

vegetated wide open spaces and

beyond business goals

features several living plant walls.

As organic and nature accents

Electric vehicles have plenty of

along most of the hotel furnishings

charging stations at 1 Hotel South

and decorations display, there is an

Beach. Other elements, including

attitude encompassing the purpose of

energy-related systems reduce heat

1 Hotel South Beach, which is its aim

and energy consumption. Finishes such

April 2021

1 Hotel South Beach

Hospitality

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1 Hotel South Beach

April 2021

Hospitality

1 Hotel South Beach

as painting, ceiling, flooring and adhesive products with low-emissions were used to avoid air contamination. Intelligent toilets and sinks along with a highly-efficient irrigation system reduce water use and recycling policies are implemented for elements such as cardboard, paper, plastic, glass and metals. The hotel is accessible to guests with special mobility requirements. Company culture The atmosphere among the staff at SH Hotels & Resorts and 1 Hotel South Beach is one where love, inclusion, respect, and trust are shared values. Growth and development are not unforeseen factors and the COVID pandemic has only enhanced the entire personnel’s skills through cross training. “At 1 Hotels, we consider ourselves a family of likeminded individuals,” the executive said. Pipeline: enhancing the experience and new locations In every 1 Hotel location, listening to guests’ and members’ feedback is a top priority. The recently opened 1 Beach Club is a result of tapping into guests’ inquiries and suggestions. Plans to enhance the experience at 1 Hotels are being developed.

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1 Hotel South Beach

April 2021

Hospitality

“We know what they want and they like. We took that feedback to create our newest outdoor venue, 1 Beach Club. We created a food & beverage program with their likes in mind all while staying true to the 1 Hotel brand standards,” Moulin declared. Also, new locations are set to open in the United States and abroad in cities such as London, Nashville, Toronto and San Francisco, to name a few.

FOUNDED: 2015 INDUSTRY: Hospitality WEBPAGE: www.1hotels.com/south-beach CONTACT: +1 (833) 625 3111

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Leader Caterpillar’s

in light machinery is all over Peru

Produced by Jassen Pintado Interviewee Engineer Alberto Parodi, General Manager of UNIMAQ

Construction

UNIMAQ

UNIMAQ’s

its sales channel in the Peruvian Amazon- one of the FERREYCORP

path stands out by incorporating

companies in charge of distributing

and developing new business lines

CAT equipment.

assigned by its head company in such

The construction sector accounts for

a way that, since opening for business

55% of UNIMAQ’s revenue, followed

in 1999, the company has also

by mining with 15%, other 10% for

expanded its markets and its presence industry in general, and the remaining nationwide, with seamless contribution is divided into various sectors. Within to FERREYCORP, one of the most

FERREYCORP, UNIMAQ contributes

important “multilatinas” corporations

approximately 12% of total sales.

in Peru.

In times of investment and projects

Belonging to a corporation like

generating growth in Peru, UNIMAQ

FERREYCORP implies the UNIMAQ

has achieved revenues of US$200

autonomous operation receiving great

million per year.

support, since UNIMAQ was originally

“For five years in a row we have

created to sell light machinery

been awarded the Caterpillar Light

and other brands to complement

Equipment Distributor with the largest

Caterpillar (CAT) equipment. In 2007,

market share in the world,” said

the Rentando business unit merged

Alberto Parodi, General Manager for

into UNIMAQ, bringing together the

UNIMAQ.

rental and light equipment categories,

Alberto Parodi de la Cuadra

becoming “UNIMAQ - The CAT Rental

graduated in Industrial Engineering

Store”. Two years after this transition,

from Ricardo Palma University, in

UNIMAQ became a strong leader in

Lima, Peru. He also obtained a

Caterpillar light equipment, becoming

master’s degree in Strategic Business

-along with FERREYROS and ORVISA, Administration from CENTRUM, the

April 2021

Construction

UNIMAQ

business school of the Pontifical

Profitability, another one in Leadership

Catholic University of Peru. Among

by INCAE (Central American Institute

other outstanding courses, the

of Business Administration) Instituto

executive also attended a face-to-

Centroamericano de Administración

face course from the Kenan-Flagler

de Empresas, Costa Rica), and

Business School (at the University of

the Finance for Non-Financial

North Carolina) offered by Caterpillar

Managers course, also in person, at

in Leadership for Growth and

Harvard Business School (Boston,

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Construction

UNIMAQ

UNIMAQ | Somos Diferentes!

USA). And since 2019, Parodi

abroad, having served between 2000

became a professor at the School

and 2002 as sales manager in Bolivia

of Administration and International

for a FERREYROS company and

Business of the Peruvian University of

from 2010 to 2015 as deputy general

Applied Sciences.

manager in Guatemala for GENTRAC,

“I have been with FERREYCORP since 1995. I have worked for

America. His tenure at UNIMAQ

practically all commercial areas,”

started in 2016.

said Parodi, who also has experience

the largest group company in Central

April 2021

Construction

UNIMAQ

SOUND ORGANIZATION BASED ON OFFER DIVERSIFICATION

By product, UNIMAQ has the following divisions: • Caterpillar Division • Construction Allies • Light Machinery Allies • Rentals • Asian division • Post-sales support (spare parts and services)

carried by CRESKO, a group company; among the Asian lines, the SEM brands -created by Caterpillar for China- as well as SHACMAN trucks, dump trucks and mixers, and SHAORUI crushers, -a Chinese brand created by METSO- are noteworthy. “Being a Caterpillar dealer results in a totally different positioning because it’s a leading brand worldwide,” Parodi added. For machinery rental, UNIMAQ

Currently, the business line generating the highest income for UNIMAQ is machinery sales, offering a wide range of both new and used equipment, managing over 20 brands that the company has positioned in the country, in addition to the place it has achieved in the CAT world. Among these brands, in addition

has a fleet of around 1,000 units. These 1,000 units break down into about 350 machines for regular rentals and about 650 Caterpillar forklifts for long-term rentals. NATIONWIDE AND ONLINE PRESENCE

UNIMAQ’s presence across Peruvian territory spreads through 16 points of

to Caterpillar machinery, there are

sale, including branches and offices.

the CARMIX concrete mixers, from

The latter take orders for machinery

Italy, compaction equipment -among

sales, whereas the branches house -in

other products- from Wacker Neuson,

addition to warehouses- service and

and as from 2021 UNIMAQ has

maintenance shops. “No competitor

incorporated the Asian lines previously can boast having the same coverage

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Construction

UNIMAQ

UNIMAQ has. We operate through

of buying different accessories

consolidated logistics, which gives

in a self-service basis.

us a competitive advantage,” the executive added. The opening of specialized retail

such that the opening of a new store is planned within the Arequipa branch,

facilities is one of UNIMAQ’s most

and the opening of a third store with

recent investments. In 2019, the first

these same features in the Cusco

of these stores was opened in Trujillo,

branch is scheduled for before the

where on a little bit more than 5,300

end of 2021.

sq. ft. the store offers the experience

The success of this store has been

April 2021

Construction

UNIMAQ

“The idea of the retail stores is like

STRATEGIC PARTNERS UP TO THE TASK

going to any UNIMAQ branch in the

Behind UNIMAQ’s success,

future and visiting a nice store first,

there are the aligned efforts of

either to buy a machine, an accessory

suppliers whose performance and

or spare parts. This has been an

timely work provide solid support

interesting investment. We want to

to the company’s operation. There

open more points of sale to be closer

are three groups of allies that

to the customer”, Parodi said.

undoubtedly stand out to keep the

Regarding online presence, UNIMAQ offers the Parts.CAT.com (PCC) sales

company’s operation running: • Suppliers: brands distributed

channel, which is a website that

and represented by UNIMAQ

allows obtaining quotes for Caterpillar

provide conditions that make

spare parts used with the Allied

business continuity easier,

machines represented by UNIMAQ.

delivering the same kind of

The call center’s capacity is spread all

support expected from them even

over Peru, thus minimizing the risk of

during the pandemic.

contagion of call center agents during the pandemic.

• FERREYCORP companies: the corporate sister companies

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UNIMAQ

Construction

are strategic allies. Most of the machinery and spare parts purchased in the United States are transported by Forbis Logistics, a specialized unit of FERREYCORP with presence in several countries, including the US. Forbis consolidates the total load required by the FERREYCORP companies in Peru with daily trips. Fargoline, in Peru, also solves logistics tasks for UNIMAQ. • Banks: Finances became relevant not only to offer customers favorable conditions to acquire machinery, but banks have worked with the company on credit lines that have allowed to meet suppliers’ and payroll needs, particularly during the strict quarantine in Peru. • CAT Financial: Caterpillar finance company that finances a good percentage of Caterpillar machines sold by UNIMAQ directly to the end customers.

COVID 19: A SUM OF EFFORTS TO MOVE FORWARD

The strict conditions imposed by the Peruvian government during the pandemic affected business activity in March, April and May 2020. UNIMAQ was able to arrange the return to activities, obtaining permission to reopen in June, in compliance with all the biosafety protocols that the situation and the government required. Employees’ safety is a priority for the company, and for this reason investments were made in supplies to comply with these protocols. Schedules were established so that, in each company location, the capacity approved by the State could be observed. UNIMAQ provided its own vans -which followed all the biosecurity protocols- to reduce the use of public transport by collaborators who worked in person. According to each position’s duties, part of the staff works from home and with reduced assistance in offices, and based on this agenda, the frequency

April 2021

UNIMAQ

Construction

Being a Caterpillar dealer results in a

totally different positioning because it’s a leading brand worldwide - Engineer Alberto Parodi, General Manager of UNIMAQ

of the screenings has been organized

payments until December 2020,

through antigen tests that are

considering that since July, after

being conducted every 15 days

returning to activities, sales and

for those who attend daily, weekly

collections almost reached the pre-

or once a month.

pandemic levels.

The company changed its advertising spending for solidarity campaigns with the other regions

WIDE PRESENCE IN THE COMMUNITY

UNIMAQ’s ties with its community

of the country. Likewise, it adjusted

go beyond compliance with concepts

its expenses and raised funds to

of Corporate Social Responsibility,

guarantee payroll and supplier

since it contributes to specific causes:

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Construction

UNIMAQ

• The company works with two

program, which encourages

associations for children with

the hiring of women with

different abilities in the city

technical skills.

of Lima. • The “Sembrando Mi Futuro” (Sowing My Future) program

to the VIDAWASI association in the

benefits high-potential children

construction of the first Children’s

living in extreme poverty through

Hospital Specialized in Childhood

scholarships.

Cancer in Peru, in Cusco. And it also

• The topic of inclusion is addressed through the UNIQAS

April 2021

The company also contributes

takes part in the annual FERREYCORP 4K race, with the purpose of raising

UNIMAQ

funds for the social programs in which

Construction

to work on the next strategic plan for

the Ferreycorp Association is involved. the next five years, but what has been GROWTH IN CONSTRUCTION

Following the halt to activity caused

achieved until now and the planning until the end of the year undoubtedly

by the pandemic, UNIMAQ regained

give rise to optimism in UNIMAQ,

strength after reopening under new

which expects significant growth

provisions. Towards mid-2021, it plans for this year.

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UNIMAQ

Construction

We want to open more

to be closer to the customer points of sale

- Engineer Alberto Parodi, General Manager of UNIMAQ

April 2021

UNIMAQ

Construction

“We are going to end 2021 in a positive way and it will be, for us, a year of transition towards significant growth for the following years, since it will make us financially solid, united and strengthened”, concluded Alberto Parodi, General Manager for UNIMAQ.

FOUNDED:

1999 INDUSTRY:

CONSTRUCTION WEBPAGE: www.unimaq.com.pe Contact.center@unimaq.com.pe

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Sopra Steria

Te c h n olo g y

COVID19

AS ACCELERATOR TOWARD DIGITAL TRANSFORMATION Digital Transformation had a hand on the helm for businesses in different sectors, but COVID19 pandemic stepped on the accelerator. Companies such as Sopra Steria are creating resources to face a gradual return to regular activities

Written by Mateo Rafael Tablado

Photo by Dimitri Karastelev

Sopra Steria

Te c h n olo g y

t is common knowledge that almost

forward, finding companies in a spot in

everyone has had to adapt to the

which they had pictured themselves to

pandemic’s consequences as soon

arrive four or five years from now.

as COVID19 practically took over the

“There are currently plenty of sectors

planet: aside from those considered

that just cannot operate without this

as essential activities, home office

tech transformation. We’ve arrived at

stopped being an exception to become

a point that would’ve taken us years

a standard, ditto for homeschooling

to get to in regular conditions. What

at every level, eating out turned into

COVID has done is accelerate in record

a venture onto the outdoors without

time the trends that were already

leaving the yard, and online retail also

latent in our society,” the Sopra Steria

became common practice.

executive declared.

And now, the same digital transformation we had been experiencing in recent years demands

RECOVERING PUBLIC SPACES

Sopra Steria is a multinational

the development of necessary

enterprise in Europe which provides

resources to gradually return to spaces

ICT, consultancy and digital

inhabited before the pandemic hit.

solutions to different sectors. With

According to an EFE agency

the purpose of creating innovative

interview with Antonio Peñalver, CEO

solutions to counteract COVID and

for Sopra Steria in Spain, digital

its consequences, the company

transformation in most sectors in

organized a virtual hackathon among

the Iberian country has taken steps

employees in their Spain locations; the

April 2021

AFORUM app resulted from this event, it monitors private and public spaces by connecting to camera networks, determining a place’s occupancy to let us know if it’s safe or if the amount of people increases the risk of infection, keeping space inhabitants anonymous. Peñalver estimates AFORUM will become available before 2020 comes to an end. “We are developing this app to make it available to organizations that may consider it useful. We are in the final stage of development,” Peñalver added. AFORUM’s possible success

“THERE ARE SECTORS THAT CANNOT OPERATE WITHOUT THIS TECH TRANSFORMATION. WHAT COVID HAS DONE IS ACCELERATE TRENDS THAT WERE ALREADY LATENT” - Antonio Peñalver, CEO for Sopra Steria Spain

depends upon infrastructure matters

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Sopra Steria

April 2021

Te c h n olo g y

according to each place the app

for us and some of our clients are

will become available at, being

interested in it,” said the CEO of Sopra

poised as an ideal resource for smart

Steria Spain, who is in charge of more

cities, where there’s access to wide

than 4,000 employees to whom “Take

networks of public cameras, which are a Seat” is already available. almost non-existent in marginalized

Even if “Take a Seat” is currently

communities in underdeveloped

an exclusive app for the Sopra Steria

countries.

community, it is possible it becomes adapted to other sectors to improve

TAKE A SEAT… AND SOME DISTANCE

Workplaces were not exempt of being subject to a worthy resource which would ease return to offices once a recuperation period from the pandemic starts, since Sopra Steria also developed the “Take a Seat” app, designed to efficiently facilitate return to offices by managing cubicle availability in a way that enough space stands between employees to avoid infections. “This app eases the return to office space in a safe way. It is working

their use of office space. Peñalver also pointed out that some of the sectors served by the multinational company, such as finance, banks, and insurance -among others- aren’t newbies to Digital Transformation and have already invested in this process. Another app developed by the firm during the pandemic is a private e-prescription for the local Professional Association of Pharmacists, created last April.

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LOGISTICS TECHNOLOGIES

To adopt in

2021

Evolucionismo ®,pick2voice ®, evo wms velos ® Son marcas registradas por soluciones integradas de sistemas y logística s.a de c.v. Fondo: "Imágenes utilizados con licencia de Shutterstock.com"

LOGISTICS TECHNOLOGIES By: Daniel Bravo Graphic composition: Margarita Rodriguez

This year will undoubtedly be

E VOL UCIONISMO.M X 780105

remembered in contemporary history as the year zero after the worldwide shock caused by the pandemic, with the help of technology, we were able to overcome the contingency in the productive field and generate a collective consciousness, today more than ever, information technology has proven to be the key that opens the door to the future so it is crucial to consider its use in organizational strategies.

In this article we will address a couple of technological concepts that can help us achieve our goals of productivity, effectiveness and efficiency, at a time when it is necessary to act quickly and firmly, the rules of the game have changed and uncertainty is a constant, but technology is ready to surprise us and become the decisive factor for the permanence and future of organizations.

2021

“

The species that survive are not the strongest, nor the fastest, nor the most intelligent; but those that adapt best to change

”

Charles Robert Darwin ADOPT TO ADAPT TO CHANGE.

Adopting new technologies always

represents a challenge, most of the times it is interpreted as a set of actions that imply great efforts, but the right approach is: "EVOLUTIONISM“/”EVOLUCIONISMO”, a set of powers and features that improve the current condition, without replacing what has been working, this approach is oriented to choose the technology that can be easily integrated to the current system maximizing specific results without compromi-

LOGISTICS TECHNOLOGIES

2021

Voice pickiing and visual support

“WEARABLES” SMARTPHONE

SMARTWATCH

SMARTGLASSES

HEADSETS

RING SCANNER

Among the technologies that allow us to

improve our operational processes in a non-invasive way we find the use of "wearables", these technologies allow us to streamline the work through portable devices that provide speed and efficiency in key logistics processes such as: Lorem ipsum

• Ordering assortment • Warehousing The combined use of these technologies can increase productivity by up to 45%! It is not the same to read a printed order than to listen to an order and confirm it with voice commands without having to interrupt the process. Glasses with screens, headsets and smart cell phones are devices with affordable costs but with an incredible usability capacity that can make the difference, and the best thing is that they are within the reach of almost every budget!

Evolucionismo ,pick2voice , evo wms velos

son marcas registradas por soluciones integradas de sistemas y logística s.a de c.v. Fondo: "Imágenes utilizados con licencia de Shutterstock.com"

IT’S LESS COPLICATED THAN IT SEEMS.

Most

E VO L UCI O N I SMO .M X 880925

companies at this point already have a cash system software or in other cases a custom development that coordinates their operational efforts, so it is necessary to have a technology that can be easily integrated. As an example, we will describe a couple of scenarios: the first is an integration approach to a market-leading cash system that already defines the business rules, and the second is a custom development that solves specific needs and integrates into a corporate technology ecosystem.

I HAVE THE SYSTEM, BUT I WANT TO GO FASTER .

When a company already has a well-de-

fined system, the next step is to streamline its business rules with a non-invasive solution that allows to translate tasks and processes to voice commands and visual aids. This action reduces travel and maximizes operational productivity, for these cases there are box solutions such as PICK2VOICE® which is an independent component and is integrated through standard protocols, this solution uses low cost "wearables" and can even operate with smartphones, which represents significant savings in hardware and maintenance.

I CAN’T FIND WHAT I NEED

In the case of companies that have very

specific business rules, the customization of a market tool is difficult and expensive, so the most viable option is the custom development, in these scenarios, companies decide to build some satellite solutions with specific functionalities capable of integrating with other corporate cash systems, the best way to explain this is comparing it with the use of the brush and floss in oral hygiene, the brush effectively cleans most of the teeth, but there are areas that require the floss and the brush can not reach. Similarly, in most cases, the successful solution is often a combination of the two scenarios described above.

CONCLUSION The adoption of these technologies brings productivity gains ranging from 25% to 45% in task-driven processes. We have successfully implemented more than 100 projects throughout Latin America and highly recommend it.

LOGISTICS TECHNOLOGIES

2021

It is not the same just work than play while you work

“GAMIFY” USER ENGAGEMENT

REWARD

ACHIEVEMENT

MOTIVATION

LEARNING

CHALLENGE

To explain this incredible concept let's imagi-

ne this scenario:

– A distribution center operator is about to start work and enters the company's order fulfillment system.

Lorem ipsum

– He consults the tasks to be performed during his workday, but on the screen he does not find a monochromatic user interface, but a game where he can select before starting his schedule: 1. Competing against his best productivi ty record. 2. The best regional mark. 3. Competing against another operator in the online shift. The screen also shows a set of rewards that can be obtained and that were defined by the operations coordinator, the operator, selects to compete against his best mark and starts an interactive process where he has fun trying to beat his best record with different visual and sound satisfying elements where at the end his effort could represent a productivity bonus

Evolucionismo ,pick2voice , evo wms velos

process ASSORTMENT PRODUCTIVITY PER HOUR 457pz PERFORMANCE PUNCTUALITY 540/547 ANTIQUITY 1.5 YEARS MATCH VICTORIES 14/18 PRODUCTIVITY BONUS 12/32

SURTIDO pROCESS 498pz PRODUCTIVITY PER HOURS PERFORMANCE 289/365 PUNCTUALITY 1 YEARS ANTIQUITY 10/12 MATCH VICTORIES 9/24 PRODUCTIVITY BONUS

n short, this is gamification, the video game industry has multi-billion dollar revenues every year and delivers reward-based entertainment and millions of people are willing to pay, industrial gamification represents an opportunity to bring the best of this world and leverage this reward model in a productive way.

son marcas registradas por soluciones integradas de sistemas y logística s.a de c.v. Fondo: "Imágenes utilizados con licencia de Shutterstock.com"

APPLYING GAMIFICATION TO MY CURRENT SYSTEMS.

E VO L UCI O N I SMO .M X 880112

In most cases we will find in our organizations systems that solve each need in a specific way, so, to apply gamification to an existing system, it is necessary to connect an intermediary that enriches the user experience, in the same way described above, you can generate a customized project or use technologies such as PICK2VOICE® which in its new version, takes advantage of the concepts of gamification. I WANT TO CREATE MY OWN GAMIFICATION EXPERIENCE. It is the ideal case that every technologist wants to hear, in this scenario you are free to define the business rules making a very detailed planning of the objectives we want to achieve using all available resources and gamification concepts to generate a tailored suit that can then be connected to the entire ecosystem of solutions of the organization in a modular and standardized way.

THE ANSWER YOU WERE LOOKING FOR. If you are looking for a technological innovation project for your organization, this is the right path, leadership is often described as a force that aligns wills, and this technology will concentrate the efforts of your entire team in search of SATISFACTION AND COMMON WELFARE.

JUST WORK

PLAY WHILE YOU WORK

We are a Mexican IT company with more than 10 years of experience and success stories throughout Latin America.

E VOL UCIONISMO.M X

Our passion is to participate with our clients in the implementation of innovative technologies that generate results.

If you are looking for a technological innovation project, we can help you.

EVOLUCIONISMO.MX +52 22 26280247 CONTACTO@EVOLUCIONISMO.MX 941217 Evolucionismo ®,pick2voice ®, evo wms velos ® son marcas registradas por soluciones integradas de sistemas y logística s.a de c.v. México 2013-2021. Fondo: "Imágenes utilizados con licencia de Shutterstock.com"

EVOLUTION OF OPERATIONS IN THE REGION

CONTRIBUTING GLOBALLY Produced by Jassen Pintado Interviewee Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

Bimbo Latin Sur consolidates its position as a Grupo Bimbo region where innovation shapes new processes and strategies that contribute to the global growth of the corporation and its brands.

Grupo Bimbo

Food

he global

Rodríguez Pauli has more than 15

presence of

years of experience in the industrial

Grupo Bimbo,

and Fast Moving Consumer Goods

the Mexican

sectors; he started in the Quality and

food giant,

Production Planning area for General

is known

Electric and now, with more than ten

not only by

years of experience in Grupo Bimbo,

processing

from planning and production up

products made with the best

to the position of Logistics Officer

ingredients under strict quality,

at Bimbo Iberia, where he led a

hygiene and safety standards, but

transformation of the supply chain, the

also by the way these products are

same process that he implemented in

distributed.

the South Latin region.

The Bimbo Latin Sur region is

“I joined Grupo Bimbo attracted by

no exception, bringing together the

the idea of working in a company with

markets of Argentina, Chile, Paraguay,

such powerful and beloved brands”,

Peru and Uruguay as a single

explained the executive.

organization. “Concepts such as investments

PORTFOLIO OF GROWING BRANDS

In recent years, Grupo Bimbo has

or digitization are resources that are

integrated brands that have been key

applied in the global and regional

to its presence in certain markets and

levels to transform operations,” said

to enrich its global portfolio.

Jordi Rodríguez Pauli, Logistics

The most outstanding additions

Regional Director for South America at have been NutraBien (in Chile) and Grupo Bimbo.

April 2021

International Bakery (Peru), resulting in

Food

Grupo Bimbo

Grupo Bimbo | Ehtisphere nos galardonó por 5ta ocasión como la empresa más ética.

Concepts such as investments or digitization are resources that are applied in the global and regional levels to transform operations - Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

w w w.the b os tonb r.com

JUST WORK

PLAY WHILE YOU WORK

Food

Grupo Bimbo

Supplier Profile

the management of new product lines as well as new clients, in addition to adding experienced personnel to the company. “These two additions also pose a challenge to constitute the supply footprint in the operation, which requires an effort to unify information systems, production footprint

Ye a r E s t a b l i s h e d : M a r c h , 2 0 13

Industr y: Te c h n o l o g y s o l u t i o n s f o r the supply chain

Main Ser vices: Provider of sof t ware solutions for the optimization and control of the supply chain.

R e c e n t P r o ye c t s :

and distribution”, Rodríguez Pauli explained. SPEEDING UP THROUGH DIGITAL TRANSFORMATION

Digital transformation is one of the strategic initiatives to speed up processes. Bimbo Latin Sur has led the modernization of its ERP (enterprise

During this year we will implement our technological solutions i n m o r e t h a n 15 0 l o c a t i o n s i n Mexico and South America as p a r t o f t h e c o r p o r a t e i n i t i a t i ve s of our valued clients.

resource planning) in the cloud,

C E O/ P r e s i d e n t : D a n i e l B r avo H e r n á n d e z

that helps us foster collaboration

We b p a g e : w w w.evo l u c i o n i s m o. m x

equipped with a digital suite with useful applications for the supply chain. “We are creating a digital ecosystem between the links in the supply chain. Also, through this digital transformation, we want to accelerate

w w w.the b os tonb r.com

Grupo Bimbo

Food

processes, increase our talent’s capacity and generate better results. We are delighted to bring this vision to the Company to make the most out of it”, said the executive. IDEAL CONTEXT FOR THE DEVELOPMENT OF NEW IDEAS

The size and coverage of Bimbo Latin Sur, regarding what Grupo Bimbo is in a global scope, provide the ideal conditions to develop and modify processes and new strategies to carry out pilot tests, and to be successfully optimized for subsequent tests in other regions. As a result, a mature end-to-end supply chain has been developed, aligned with the support of its experienced staff and its digitization, thus influencing the rest of the Group. “We are proud, as a team, to enrich Grupo Bimbo in this regard.

April 2021

Grupo Bimbo

Food

We have the “mindset”, the drive and the need to try new ideas that help us to be more profitable and to grow - Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

w w w.the b os tonb r.com

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TO THIS

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sci-mexico.net

Important: can be classified as capital expenditure. Contact us for further information. Our method, invented in the Netherlands complies with the following standards: - NOM-006-STSP-2014 (Mexico) - RMI / FEMA 460 / ANSI MH16.1 (USA) - DIN EN 15.635 / FEM 10.2.08 (EU) - Certifying bodies: Dekra, The Dr Möll Institute of Engineering, Bayer Technology Services We have world-class clients in more than 20 countries

Food

Grupo Bimbo

Supplier Profile

We have the ‘mindset’, the drive and the need to try new ideas that help us become more profitable and to grow”, said Rodríguez Pauli.

2 0 12

BAKELAB, CONTACT WITH ENTREPRENEURSHIP AND INNOVATION

Industr y:

Bakelab, a startup accelerator for all

Ye a r E s t a b l i s h e d :

Digital Supply Chain engineering

Main Ser vices: R e s u l t- d r i ve n a n d a g i l e s o l u t i o n s f o r t h e digital transformation of supply chain s t r a t e g y, p l a n n i n g a n d e xe c u t i o n

R e c e n t P r o ye c t s : • Te n n e c o , A u t o m o t i ve , F o r k – f r e e pull system for line replenishment • R y d e r, 3 P L – P i c k i n g p r o c e s s o p t i m i z a t i o n t h r o u g h vo i c e p i c k i n g • Grupo Bimbo Chile and Brazil, F o o d – O p t i m i z a t i o n o f i n ve n t o r y a n d s e r v i c e l e ve l t h r o u g h s i m u l a t i o n • A B I n B e v, B e ve r a g e s - G a m i f i e d S & O P training for senior management • A B I n B e v, B e ve r a g e s - G a m i f i e d l a s t mile training for senior management • Grupo Bimbo Corporate, Food – Creation of a global standard for warehousing and distribution.

Par tners: E n r i q u e E l í z a g a y E r i c k Va l d e z We b p a g e : w w w. s c i - m ex i c o. n e t

In 2020, Grupo Bimbo launched of Latin America (which in Mexico is called Eleva and has already developed two generations of startup acceleration in the country), whose proposal was to identify projects capable of providing innovative solutions with the potential to generate an impact on the company. Both Grupo Bimbo in Mexico and the Latin Sur division supported blockchain, process mining and machine learning (artificial intelligence) projects. “Without a doubt, they have opened our eyes and make us think in a different way about how we want to use technology to improve processes,” said Rodríguez Pauli.

w w w.the b os tonb r.com

Grupo Bimbo

Food

I joined Grupo Bimbo attracted by the idea

working in a company with such powerful and beloved brands of

- Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

CAPACITY TO OVERCOME THE PANDEMIC

As part of an essential industry, the Latin Sur organization and Grupo

Work was also performed to adapt the value chain, accelerating a number of processes based on concepts of digital transformation, such as the

Bimbo have, in general, deployed their opening of new e-commerce channels.

capabilities to face the conditions

Likewise, to maintain our commitment

imposed due to the global emergency

to ensure the availability of our

of COVID19. Security measures

products, we adapted production

were immediately implemented

to prioritize the most demanded

to prioritize the health of all of

categories, considering that people

the Groups’ employees.

are spending more time at home.

April 2021

Grupo Bimbo

Food

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“RESITER and ECCOFEED MAKING THE CIRCULAR ECONOMY BECOME A REALITY”

RESITER present in Chile, Peru, Colombia and Uruguay We have recovered more than 2.5 MM tons of food waste, transforming it into animal feed and new products.

www.resiter.cl

Supplier Profile Number of Employees: 3.000 Ye a r E s t a b l i s h e d : M a r c h 19 8 2 Industr y: Resiter is a company dedicated to the Circular Economy through waste management. By recycling, revaluing and reusing, we help mitigate the environmental i m p a c t o f p r o d u c t i ve c o m p a n i e s , a n i n c r e a s i n g l y s e n s i t i ve i s s u e f o r t h e i r operational continuity and reputation. Main Ser vices: We w o r k s o t h a t t h e l e a s t p o s s i b l e a m o u n t o f waste - whether solid, liquid or dangerous - is d i s p o s e d o f i n s a n i t a r y l a n d f i l l s o r b u r i e d . We i n t e n d t o a c h i e ve t h e i d e a l o f “ z e r o w a s t e ” t h u s contributing to the sustainabilit y of the planet.

Food

Grupo Bimbo

“Thanks to the efforts of our prime collaborators, we were able to maintain our commitment to our customers and consumers, when they needed it most”, said the logistics director. CULTURE FOCUSED ON PEOPLE

Grupo Bimbo’s philosophy is to build a sustainable, highly productive and fully humane company; thus, its culture is people-centered. There is a

Recent Projects: Brand protection is one of the greatest a t t r i b u t e s o f t h i s R e s i t e r c o m p a n y. W h e n i t v a l o r i z e s w a s t e f r o m t h e f o o d i n d u s t r y, it eliminates all kinds of risks that could damage the brand. In its t wo plants, t h e c o m p a n y r e c o ve r s w a s t e f r o m t h e baking industr y and transforms it into a product for animal consumption. C a l a g r o : T h i s R e s i t e r c o m p a n y, c e r t i f i e d as company B, values mollusk shells and transforms them into high-purit y lime for agricultural soils. The product obtained is o f h i g h q u a l i t y, l o w h u m i d i t y a l l o w s i t t o be ef ficiently incorporated into the soil. Ve r d e c o r p : T h i s R e s i t e r c o m p a n y, i n i t s modern plant in Bulnes, transforms the pulp industr y waste into agricultural soil i m p r o ve r s , o b t a i n i n g a h i g h - e f f i c i e n c y p r o d u c t t o a c h i e ve a b e t t e r c r o p p r o d u c t i o n . A l l R e s i t e r p r o j e c t s h a ve Z e r o Wa s t e t o L a n d f i l l s a s a g o a l .

significant effort in training employees

President: R AÚ L A LC A Í N O / I N D U S T R I A L C I V I L ENGINEER, UNIVERSIT Y OF CHILE

challenges now and in the future

We b p a g e : w w w. r e s i t e r. c l

Rodríguez Pauli added.

and attracting the best talent. With this strategy, Bimbo Latin Sur’s Supply Chain team has been renewed in the last three years, nurtured both by the talent developed within the company to hold key leadership positions and complemented with external talent, generating a mix capable of aligning purposes. “Having the best talents to face the logistics and supply chain is crucial to achieve success”,

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With POSITION technologies and solutions, you have complete visibility into the distribution of your products. From the preparation of your load (picking), the responsible and safe behavior of your routes, and the delivery to the end customer can be controlled. With GEOTAB telematics technology, you have all the information you need to analyze and monitor the behavior of your fleet. Plus, with ROUTE Solutions, you can manage the last mile from route optimization to delivery certification. Operation accompanied by the Control Tower Service and its protocols for timely action, before the activation of critical events in each of the distribution stages. TORRE DE CONTOL

To learn more about POSITION solutions, visit our page:

contacto@position.cl

www.position.cl

RE100 INITIATIVE AND SUSTAINABILITY

Over two years ago, Grupo Bimbo

+56 2 22318283

achieving this purpose. In 2019, the largest solar roof in South America

joined the RE100 global initiative,

was inaugurated at the Bimbo bakery

which initially brought together 100

in Quilicura (Chile); and as from 2020,

companies (today there are about 300) a PPA (power purchase agreement) in the commitment to use electrical

has been in effect for the Argentine

energy from renewable sources in the

operations, which establishes the

totality of their operations by 2025.

supply of wind energy for all bakeries

The Bimbo Latin Sur region makes very important efforts in the path to

April 2021

in the country. In addition to the RE100 initiative,

Food

Grupo Bimbo

Supplier Profile N u m b e r o f E m p l ye e s : 40+ Ye a r E s t a b l i s h e d : T h e c o m p a ny wa s f o u n d e d i n J u n e 2 0 0 0 Industr y: Tr a n s n a t i o n a l I n d u s t r y, f o c u s e d o n t h e p u b l i c a n d p r i va te s e c to r of goods and ser vices Main Ser vies: Te l e m e t r y s e r v i c e s , m o n i to r i n g , m a n a g e m e n t a n d c o n t r o l o f ve h i c l e f l e e t s , d e l i ve r y c e r t i f i c a t i o n a n d e m e r g e n c y r e a c t i o n m o n i to r i n g s e r v i c e s R e c e n t P r o ye c t s : • G r u p o B i m b o - Te l e m e t r y s e r v i c e s a n d d e l i ve r y c e r t i f i c a t i o n • J h o n s o n C o n t r o l s - M o n i to r i n g S e r v i c e s , i n te g r a t i o n f o r t h e t r a c e a b i l i t y of field management, implementation of specialized equipment in fleets • E m p r e s a s C a r oz z i - M o n i to r i n g s e r v i c e s , i n te g r a t i o n f o r t h e f o l l owu p a n d p e r f o r m a n c e o f t h e r o u te , m o n i to r i n g o f c r i t i c a l eve n t s • Pe p s i C o - Te l e m e t r y s e r v i c e s , f l e e t m a n a g e m e n t , m o n i to r i n g and management of irrigation in the conduction

We are creating a digital ecosystem and we are bringing this vision to the Company to make the most out of it - Jordi Rodríguez Pauli, Logistics Regional Director at Bimbo Latin Sur

Grupo Bimbo develops a strategy based on its purpose of nurturing a better world through actions in the

C E O/ P r e s i d e n t : A n i b a l M o n t a l b e t t i M o l te d o

community, nature and its products.

We b p a g e : w w w. p o s i t i o n .c l

positive impact on the communities we

“Through this we seek to leave a operate”, said the executive.

w w w.the b os tonb r.com

• Supply Chain integration • Integrated logistics • Multimodal transport: land, sea and air

comercial@mirtransuruguay.com.uy | www.mirtransuruguay.com.uy

FUTURE: INNOVATION AND GROWTH

In 2020, Bimbo managed to operate more effectively with the support of digital technology, in addition to performing certain

opening of the new Distribution Center in Chile, a fact that will undoubtedly impact the distribution footprint in this

processes remotely, considering

region, resulting in better operating

the restrictions of the pandemic.

standards. To achieve these purposes,

One of the purposes in 2021 for

the functions adapted for this goal are

the Latin Sur organization will be

professionalized and talents to reach it

to consolidate the digitization of

have been incorporated.

operations with a regional focus.

Another important point is the recent

April 2021

“We will continue to implement

Grupo Bimbo

Food

Supplier Profile

N u m b e r o f E m p l o ye e s : 187 Ye a r E s t a b l i s h e d : 2 0 07 Industr y: Logística y distribución Main Ser vices: Tr a n s p o r te d e m e r c a n c í a s . C o m e r c i o i n te r n a c i o n a l . Recent Projects: N u evo C e n t r o d e d i s t r i b u c i ó n p a r a c l i e n te FN C d e 15 . 0 0 0 m t 2 . S e r v i c i o d e l 10 0% d e l a d i s t r i b u c i ó n d e G r u p o B i m b o U r u g u ay. P r e s i d e n t /C E O : Emilio Mirás We b p a g e : w w w. m i r t r a n s u r u g u ay.c o m .u y

w w w.the b os tonb r.com

Grupo Bimbo

Food

Joloda, Bimbo’s strategic Partner in the automation of loading and unloading in Chile

www.joloda.com

April 2021

Food

Grupo Bimbo

Supplier Profile

innovative ideas in Grupo Bimbo, which is a laboratory helping the Company fulfill its mission, vision and purpose: to nurture a better world”, concluded Jordi Rodríguez Pauli, Supply Chain Director of Bimbo Latin Sur.

N u m b e r o f E m p l o ye e s : 2 5 0 a p p r ox . Ye a r E s t a b l i s h e d : 19 52 Industr y: Manufactura Main Ser vices: D i s e ñ o, Fa b r i c a c i ó n e I n s t a l a c i ó n d e S i s te m a s de Carga de Camiones Recent Projects: • Bimbo • U n i l eve r • P&G • Coca Cola • H e n ke l P r e s i d e n t /C E O : M i c h e l e D e m a t te i s We b p a g e : w w w. j o l o d a .c o m

FOUNDED:

1945 INDUSTRY:

FOOD WEBPAGE: www.grupobimbo.com/en jordi.rodriguez@grupobimbo.com

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Corporación Logística

FOUR DECADES of end-to-end logistics based in Peru

Produced by Jassen Pintado

SAVAR CORPORACIÓN LOGÍSTICA provides comprehensive services and global solutions to businesses of all sizes, after more than 40 years increasing its capacity

Translation by Flávia Brancato Interviewee CEO of SAVAR CORPORACIÓN LOGÍSTICA

SAVAR CORPOR ACION LOGISTICA S. A .

AVAR CORPORACIÓN

for storage and file transfer. Most important certifications held

LOGÍSTICA’s

by the SAVAR include BASC (Business

contribution to

Alliance for Safe Commerce), ISO

the development

9001:2015, and BPA (Good Storage

of trade in Peru

Practices); the company is also an

celebrates 40

Authorized Economic Operator (local

years, during

certification), and also holds the

which various industries and the

Sanitary Qualification for storage by

export and import sectors have

SANIPES (National Fisheries Health

witnessed and benefited from all

Agency), to name a few.

features that make SAVAR one of the five best customs agencies in Peru. The company has more than 30,000

In addition to being a valuable element in the Peruvian commerce structure, SAVAR’s assets, as well

pallet racking spaces in more than half as the performance of its staff in a million square meters of storage,

operational aspects, enabled the

over 200 motorcycles for picking up

company to be selected to participate

small goods and last mile deliveries,

in events of great organizational

and over 400 trucks driven by more

magnitude, such as the 18th Pan

than 1,500 employees.

American Games in Lima 2019. In this

At present, SAVAR offers

event, SAVAR was in charge of the

comprehensive logistics solutions

storage and logistical distribution of

that benefit the agribusiness, food

sports equipment and other materials,

& beverages, automotive, energy,

and was responsible for managing the

infrastructure, mining, retail, health and inventories of each event venue. telecommunications sectors, and also

April 2021

“There was a worldwide tender and

L o g í s t i c a i n tCeogm r ap lr ey h ae gn es n i vcei a l oa gdiusat n i casl and customs agency

it is necessary to be well prepared and work

successful in life,

- David Kuoman, CEO of SAVAR

“

People have to learn that to be

CORPORACIÓN LOGÍSTICA

w w w.the b os tonb r.com

Our integrated solutions enables productivity and business growth We offer a wide portfolio of integrated solutions: Mobile Network

Fixed Network

Digital

Technological

Together we give digital power to your business For more information go to entel.pe/empresas or call us at +5 116 117 777

Comprehensive logistics and customs agency

Supplier Profile

it was a huge success with no failures. We made that investment with the support of all financial systems. It is an example that when things are done in a planned and strategic way, they work well”, said David Kuoman, CEO of SAVAR CORPORACIÓN

N u m b e r o f E m p l o ye e s : 2,200

Ye a r E s t a b l i s h e d : I n O c t o b e r o f 2 0 14 , w e s t a r t e d o p e r a t i n g i n t h e p e r u v i a n m a r ke t a s E n t e l P e r ú .

LOGÍSTICA, regarding the continental contest. HARD WORK LEADING TO FOUR SUCCESSFUL DECADES

The company’s resources and Industr y: Te l e c o m

investments made to offer the most complete end-to-end logistics

Main Ser vices: Te l e c o m s e r v i c e s f o r B 2 C a n d B 2 B m a r ke t s .

Recent Projects: 5G technology Fiber Optic Internet (a s f a s t a s 10 0 0 M b p s)

solutions should be pointed out; likewise, it is essential to address David Kuoman’s story, who can detail SAVAR’s transition from a customs agency to a logistics operator, until becoming a Peruvian benchmark in

P r e s i d e n t /C E O : Ramiro Lafarga, General M a n a g e r o f E n te l Pe r ú

foreign trade matters.

We b p a g e : w w w.e n te l . p e /e m p r e s a s

who owned and ran a store, and later

David is the son of Chinese immigrants dedicated to commerce on were engaged in plastic and metal

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SAVAR CORPOR ACION LOGISTICA S. A .

T h e s t o r a g e a r e a m a n a g e d b y S AVA R CO R P O R AC I Ó N LO G Í S T I C A tota l s m o re than half a mi l l ion squa re mete r s

items manufacturing. In addition

at the Universidad of Piura (which also

to working full-time in the family

has a campus in the Peruvian capital),

business, Don David Kuoman studied

held by the Opus Dei.

at the School of Economic Sciences of the Universidad Nacional Mayor de San Marcos, in Lima. Mr. Kuoman also completed more than 20 courses, particularly in Finance Administration

April 2021

“People have to learn that to be successful in life it is necessary to be well prepared and work; this is the only way to move forward” said the executive.

Comprehensive logistics and customs agency

FROM A CUSTOMS AGENCY TO A COMPLETE LOGISTICS OPERATION

When the customs agency used by the Kuoman family for various procedures was offered to them for sale, they agreed to the transaction and David Kuoman took place in charge of it. He considered this new business unit as a means to grow

inside and outside the country. “I had studied economic integration. I got to know the business and at the end of the day foreign trade is the one who ‘calls the tune’,” said Mr. Kuoman. END-TO-END INTEGRATION

SAVAR integrates air, land, maritime

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40 YEARS leading

logistics operations in Perú

We congratulate SAVAR for its great trajectory and we reaffirm our commitment to enhance its communications through innovation and technology, so that they continue to provide the best logistics service for companies in the country.

Together we give digital power to your business

Comprehensive logistics and customs agency

services and also oversized cargo; it has a complete cold chain with refrigerated transport and cold storage. The company has racks, pallets, and forklifts for sale and rent. The company’s integration involves 22 highly equipped locations in Peruvian territory. Only in Lima, it has distribution centers in San Borja, Ate, Chorrillos and a dry port in Callao, one of Peru’s strategic maritime locations. Warehouses are adjusted for the customers’ different purposes, be it a simple warehouse or one with special requirements such as customs warehouses, archives, storerooms for food and pharmaceutical products, among others. It should be mentioned that the work in SAVAR’s dry port saves time for unloading containers, with the 24x7x365 agile modality, making it the most valuable option for its customers. On its behalf, the International Cargo division carries out export and import by air, sea and land.

ADVANTAGES TRANSLATED INTO BETTER COSTS

Among the advantages offered by SAVAR, Total Integration enables the customer to transfer full responsibility for the goods to the company, from the departure warehouse up to the destination. Total control over aspects such as cold chain, last mile transport, storage and customs procedures provides peace of mind to the customer: all these processes are streamlined, since they are addressed by a single supplier that has insurance policies which entitle to compensation in case of accidents and unexpected incidents. Another significant factor that makes SAVAR a better option is the credit and financing facilities it offers for import and export operations. “All this helps customers a lot, it has helped us climb positions and now we are among the top three or four in Peru,” said the CEO.

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SAVAR CORPOR ACION LOGISTICA S. A .

OPTIONS AND TASKS TO BE PERFORMED HAND-IN-HAND WITH TECHNOLOGY

SAVAR offers online options

customization up to last mile delivery in times when competition is not able

capable of supporting all businesses

to catch up. The company brings all

sizes, with solutions such as SAVAR

kinds of advantages, making use of

Express, Logística Omnicanal, and

resources such as warehouse and

SAVAR Shop, pillars of e-commerce

shipment tracking.

with online sales infrastructure,

complete facilities such as

April 2021

In advanced technology matters,

Comprehensive logistics and customs agency

S AVA R h a s t h e resou rces to wo r k with all types of ca rg o, i ncl ud i ng ove r si zed ca rgo.

SAVAR has recently invested more

of the SAVAR’s user software has

than US$5 million and additional

done a great job by creating and

investments are expected in this

implementing these solutions, which

area. The company has recently

continue to set goals to make easier

implemented an online quote resource

the clients’ interactions on issues such

to calculate logistics services for

as product traceability and tracking,

imports from China.

for example.

The team of engineers in charge

“Each client is different. A customer

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SAVAR CORPOR ACION LOGISTICA S. A .

April 2021

We adapt and provide customized service to each client - David Kuoman, CEO of SAVAR CORPORACIÓN LOGÍSTICA

“

Each client is different.

Comprehensive logistics and customs agency

from the mining sector is different from housing for the staff. one who is in agribusiness. We adapt

“If people have potential and we

the system to have all the traceability

can help them, we will be delighted;

and to provide customized service to

these should be people encouraged

each client”, said Kuoman.

by values and virtues. We all are here to grow”, stated the executive.

STRATEGIC SUPPORT IN THE TRANSPORT TASK

OVERCOMING COVID-19

The most outstanding strategic

The transfer of goods and

partners in SAVAR’s value chain are

merchandise to short, medium

the airlines and shipping companies

and long distance implies crucial

responsible for transporting cargo.

activities to be performed. SAVAR

Transport companies such as Maersk,

CORPORACIÓN LOGÍSTICA cannot

COSCO Shipping and terminal

stop its work and, therefore, all its

operators, such as APM Terminals,

personnel should be safe from the

play a key role in the performance of

pandemic threat.

SAVAR’s tasks.

The measures adopted take care of and benefit the staff, and

CORPORATE CULTURE: A PROFILE OF PERSONNEL WITH VALUES

A company like SAVAR is nurtured by personnel with high ethical standards and exemplary values, both in their professional performance and in their life in society. Based on this, benefits can be provided, such as support for attending university courses and, in the future, covering

therefore, the clients. The company has the support of doctors and social assistance, and has obtained supplies such as masks and hand sanitizer. Certain employees have been working from home for tasks that can be performed remotely, and each facility or office works under strict hygiene standards.

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“More than a refrigeration company, your trusted STRATEGIC PARTNER”

- Ivo Alfredo Vidal, CEO

MORE STRENGTH IN THE MINING SECTOR

SAVAR works on multiple plans for

million for ore hauling, in addition to having renewed its certification in the

the short, medium and long terms.

International Cyanide Management

Its focus on mining during 2021 was

Code by the International Cyanide

real, considering that the effort of 450

Management Institute (ICMI).

workers was allocated to this activity, providing and consolidating a better service to this sector. Advancing in this aspect, the company acquired twelve VOLVO dump trucks, which implied an investment of more than US$ 2

www.fricold.com.pe

April 2021

“We are a Latin American country, we are not Europe; they have a per capita income better than ours, here in Peru we have to take this leap. Wealth has to be produced”, concluded David Kuoman, CEO of SAVAR CORPORACIÓN LOGÍSTICA.

Comprehensive logistics and customs agency

Supplier Profile

We are a Latin American country, we are not Europe; they have a per capita income better than ours, in Peru we have to take this leap.

Wealth has to be produced - David Kuoman, CEO of SAVAR CORPORACIÓN LOGÍSTICA

N u m b e r o f E m p l o ye e s : 35 Ye a r E s t a b l i s h e d : 2008 Industr y: Industrial Refrigeration Main Ser vices: We p r ov i d e s o l u t i o n s i n i n d u s t r i a l r e f r i g e r a t i o n t h a t yo u r c o m p a ny n e e d s , a c c o r d i n g to t h e e n g i n e e r i n g , installation and operation with the a p p r o p r i a te te m p e r a t u r e , p r e s e r v i n g t h e q u a l i t y o f yo u r p r o d u c t s . P r e s i d e n t /C E O : I vo A l f r e d o V i d a l – C EO

Corporación Logística

FOUNDED:

1980 INDUSTRY:

COMPREHENSIVE LOGISTICS AND CUSTOMS AGENCY WEBPAGE: www.savar.com.pe

We b p a g e : w w w.f r i c o l d .c o m . p e

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High value management providing electricity The expansion of the Electricity Distribution Network, regularization in collection and the creation of an infrastructure inventory add up to continuity duties and upgrades in the service’s commercialization Interviewee Ricardo Roa, CEO for Empresa Energía Honduras

Produced by Jassen Pintado

EEH

ENERGY

mpresa Energía

months. After its third year of operations,

Honduras (EEH -

supervising company Manitoba Hydro

Honduras Energy

International (Canada) qualified EEH’s

Company) operates

compliance with contractual obligations at

and provides

78.66%.

maintenance to

the Electricity Distribution Network in

the country with challenges of its own with

this Central American country; EEH is

high grade complexity in terms of execution,

in charge of the commercial operation

requiring total coordination of authorities

and its upgrades, besides reducing and

and players from the State’s energy sector

controlling technical and non-technical

in order to achieve the best results. We

losses in the power system. EEH is created

bring operation and maintenance services

from the partnership between Eléctricas

to the power distribution system without the

de Medellín Ingeniería y Servicios, Unión

required expansion for growth in demand

Eléctrica and STENEE, adding more than

and without being in charge of management,

40-years experience with operations also

operations or maintenance of public lighting,

in Colombia, Chile, Guatemala, Mexico and

which limits responsibility between what

Panama. After its tender was accepted,

an operator can do and control,” declared

operations began in August 2016 for an

Ricardo Roa, CEO for EEH.

agreed length of seven years and six

Cur rent management at E E H is focused on controlling power losses

“EEH develops an important project for

April 2021

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EEH

ENERGY

A LIFETIME IN THE ENERGY INDUSTRY Ricardo Roa Barragán is in charge of

was promoted to president for the Bogota

EEH. The experienced engineer graduated

Energy Group after being president of TGI

from the National University of Colombia.

(International Gas Transporter), a position

“When I turned thirteen, I decided I

he held for two and a half years. He was

wanted to work in the energy sector, as

also director and energy business manager

I was becoming an electromechanical

of the Incauca and Providencia factories

technician I advanced in these studies

(property of the Ardila Lülle organization)

during more than six years along with high

for more than three years. Other previous

school in a polytechnic school, The Salesian

experience in Roa’s long career include the

Don Bosco Center of Bogotá. Afterwards, I

management position at Electrificadora de

opted to become a Mechanical Engineer,”

Santander, ANDESCO (National Association

Roa pointed out, his graduate thesis was

of in-property Public Services) and the

the design, construction and start up of a

Management of Public Services.

low potency (100W) portable wind turbine

Roa is actually taking a Master’s in

able to supply power to a home for natives

Political Studies at the Pontifical Xavierian

in the La Guajira region of Colombia.

University. Even with his plentiful resumé,

Roa has taken multiple courses and

Roa has shared his knowledge and

postgraduate studies, like the one on

has taught the Efficient Use of Energy

Engineering Management Systems

and Energy Generation subjects at the

from the Pontifical Xavierian University

National University of Colombia, Economic

(Colombia). Before becoming CEO for EEH

Regulation of Gas and Energy Rates as part

in April 2019, Roa was president of the La

of the Energy and Mineral Law specialty

Luna Thermal Power Station (Colombia)

at the Externado University of Colombia,

between September 2018 and March 2019,

as well as Energy Generation and Thermal

he was general manager of the CELCO

Cycles at the Antonio Nariño University.

company (electric controls, in Colombia)

from January 2017 to March 2018, he

April 2021

Rica rdo Roa, CEO fo r Emp resa Energía Honduras

“EEH DEVELOPS AN IMPORTANT PROJECT WITH A HIGH GRADE OF COMPLEXITY REQUIRING COORDINATION OF AUTHORITIES AND PLAYERS FROM THE ENERGY SECTOR” - Ricardo Roa, CEO for Empresa Energía Honduras

VALUE INCREASE IN A SHORT PERIOD When EEH took over the power

inventory value increased in almost 400%

Distribution System in Honduras, back in

optimization, achieved thanks to the

2016, assets were worth approx. $279.4

knowledge about the actual Distribution

million. In less than four years, thanks

System, has allowed a substantial upgrade

to the geolocated inventory of the entire

in the service’s quality indicators up to 88%;

system and its updates, these assets

this figure belongs to failure frequency,

to a $886.56 million value. Operation

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Suppliers Profile Number of Collaborating Consultants: B e t we e n 2 0 a n d 10 0 c o n s u l t a n t s s p e c i a l i z i n g i n d i f f e r e n t te c h n o l o g i e s (a c c o r d i n g to p r o j e c t d e m a n d ). Ye a r E s t a b l i s h e d : 12 /2 2 /2 017 Industr y: Te c h n o l o g i c a l C o n s u l t i n g Main Ser vices: 2 51 / 5 0 0 0 Tr a n s l a t i o n r e s u l t s S A P i m p l e m e n t a t i o n , m i g r a t i o n s a n d m a i n te n a n c e . P r ov i s i o n i n g a n d m a i n te n a n c e s e r v i c e s f o r te c h n o l o g i c a l i n f r a s t r u c t u r e s . I m p l e m e n t a t i o n a n d D eve l o p m e n t o f Te c h n o l o g i c a l s o l u t i o n s . S t r a te g i c C o n s u l t i n g . P r o j e c t o f f i c e s e r v i c e s ( PM O) R e c e n t P r o ye c t s : Implementation of SAP S / 4 Hana. M i g r a t i o n f r o m EC C 6 . 0 to S / 4 H a n a . C u s to m E R P s f o r d i f f e r e n t p u b l i c a n d p r i va te s e c to r s President: D av i d Pe r e r a | C EO We b p a g e : w w w.d p e s .e s

service interruption average duration and performance time of incidents. Other improvement -in regard to previous management- which has been a factor in the company’s value increase has been the regularization of more than 80,000 users, obtaining payments for 334.98 GWh in the commercial system, equal to $57 million, after anomalies were detected and normalized.

INVESTMENTS FOCUS: UPGRADES AND CONTINUITY After four years in operation, EEH has already invested $120 million of which 65% has been destined to nationwide updating of infrastructure for metering and the remaining 35% to an upgrade of the SCADA (distribution control center) project, taking inventory of the Distribution Network and to deployment of the new InCMS commercial

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EEH

ENERGY

E E H del ive r s a quicke r response to emergency calls

system, replacing the IMB390 system,

answering to the market’s demands and

deemed obsolete. The new, reliable system

consumers’ conditions.

brings support and velocity to commercial

“EEH has brought relief to the country

processes, provides a larger data control,

regarding investments, knowledge transfer

as well as helps in delivering a better

and the technology the country requires

service to users.

to control electricity theft, legalization and

Regarding service regularization, up

connection of users making illegal use

until July 2020 the current management

of the power grid; this project becomes

has installed 645,601 metering units, both

important in the process against theft,

for regular and remote data intake, thus

which impacts the country’s economy for

April 2021

Since EEH was assigned to operate the electr icit y g r id, powe r fai l u res have been reduced

$510 million yearly, of which $240 million are technical losses from the distribution system and close to $270 million from electricity theft,” the CEO declared. PARTNERS, PURVEYORS, SUPPLIERS The entire EEH operation deals with more than 1,000 suppliers among materials, metering units, electrical goods, maintenance outsourcing, general services and logistics, to name a few. Dealing with them implies transparency in each process, searching for competitive options about every required item or service, considering quality, price, delivery time and flexible payment methods. In the same way, EEH’s suppliers must comply with quality standards in their services and deliver certified products. NON-STOP WORK DURING THE PANDEMIC Different from other sectors in the economy, a company in charge of the nation’s power supply cannot stop working. EEH not only has been running 24/7, but it also adapted new measures to guarantee service availability as a basic resource

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Núcleo – Grupo Amper carries out the implementation of the Advanced Electrical Distribution Management System (A-DMS) that includes the supervision of 53 substations of the national network of Honduras, operated by EEH. Thanks to Núcleo -Grupo Amper’s technology, EEH will be able to efficiently and sustainably manage the network, reducing the number and duration of supply interruptions, allowing the reduction of non-technical losses and improving the quality of services provided to its customers.

www.nucleocc.com www.grupoamper.com

ENERGY

Supplier Profile

EEH

during the COVID-19 pandemic. Regarding the workforce, EEH quickly

Number of Employees: 12 6 Ye a r E s t a b l i s h e d : 0 1/ 0 1/ 19 7 9 Industr y: Global technology and industrial solutions company for the C o m m u n i c a t i o n s a n d C o n t r o l s e c t o r. Main Ser vices: P r o v i d e s t u r n ke y s o l u t i o n s f o r Communications and Control projects based on the integration and own d e ve l o p m e n t o f p r o d u c t s a n d C o n t r o l and Automation Systems for the E l e c t r i c i t y, O i l & G a s , Wa t e r, R a i l w a y, I n d u s t r y, A e r o n a u t i c a l , M a r i t i m e , Securit y and Defense sectors Recent Prjects: 1) S C A DA / D M S p a r a E E H ( H o n d u r a s) : S i s t e m a S C A DA / D M S p a r a g e s t i ó n de la red de distribución de energía eléctrica de Honduras 2 ) S i s t e m a S DAC p a r a E n e l ( C h i l e) : S i s t e m a de Deslastre Automático de Carga para la red de distribución de energía eléctrica de la ciudad de Santiago de Chile 3 ) S C A DA /AG C p a r a C E P S A ( E s p a ñ a ) : Centro de Control de Generación con funcionalidad de Control Automático d e G e n e r a c i ó n ( AG C ) p a r a g e s t i ó n d e la zona de regulación de CEPSA 4) S i s t e m a s d e C o n t r o l d e S u b e s t a c i o n e s para REE (España): Super visión y c o n t r o l d e m á s d e 10 0 s u b e s t a c i o n e s de la red de transpor te de 220 kV y 400 kV de Red Eléctrica de España President: J a v i e r Va l e r o A r t o l a CEO: C é s a r R e ve n g a B u i g u e s We b p a g e : w w w. n u c l e o c c . c o m w w w. g r u p o a m p e r. c o m

identified vulnerable individuals, proceeding to rearrange their schedules, allowing more than 500 employees to work from home, and successfully deploying every protocol and standard in the book as demanded by the WHO and local authorities (SINAGER national system for risk management), such as: • Workplace sanitization • Enforcing masks, gloves, protective eyewear and use of sanitizing gel Also, more than 60% of the company’s workforce was tested for COVID-19. Operation-wise, the power service has been continuously supplied and some measures have been taken, such as interrupting preventive and programmed maintenance works and the non-interruption of the service to consumers with delayed payments, besides opening new channels for consumer attention such as the EEH app, a WhatsApp business line and the 118 call center.

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EEH

ENERGY

“EEH HAS BROUGHT RELIEF TO THE COUNTRY REGARDING WHAT IT REQUIRES TO CONTROL ELECTRICITY THEFT, LEGALIZATION AND CONNECTION OF USERS MAKING ILLEGAL USE OF THE POWER GRID” - Ricardo Roa, CEO for Empresa Energía Honduras

102

Np A o rv ii le m 2 0b2r 1e 2 0 2 0

SUBSTANTIAL SUPPORT FOR THE WORKFORCE Leadership, working environment, compensation, benefits and growth opportunities make EEH a very attractive company to work for, being awarded a 2nd place in this category in Honduras from Central American recruiting company Tecoloco. Many EEH employees receive monthly

ENERGY

EEH

bonuses, and their children also receive

percentages for enrollment and tuition fees

bonuses at the end of the school year

in diploma courses and other specialized

for good grade average. Every employee

programs at institutions such as UNITEC

in EEH enjoys 75% medical insurance,

(Central American Technological University),

funeral services (applies for the employee,

CEUTEC (Centre for Technological

parents, spouse and children), extra

Development), UTH (Technological

vacation days for each year of service and

University of Honduras) and FUNIBER

accident insurance. Employees focused

(Iberoamerican University Foundation).

in continuing education also receive support from the company in determined

Training programs at EEH cover from technical and practical subjects to

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103

ENERGY

Supplier Profile

EEH

soft skills. And every worker’s safety is supported by the multidisciplinary Workplace Health and Safety team, formed

Number of Employees: 1. 2 81

by a thirteen-member staff.

Ye a r E s t a b l i s h e d : 07/ 16 / 19 75

LINKS WITH THE COMMUNITY

Industr y: Integrator of ser vices and technological solutions suppor ted by a valuable group of strategic manufacturers. Main Ser vies: Our approach is the outsourcing of processes and technologies, operating with a focus on ser vice quality and permanent i n n ov a t i o n , i n t e g r a t i n g i n f o r m a t i o n t e c h n o l o g y, u n i f i e d c o m m u n i c a t i o n s a n d n e t w o r k i n g , c y b e r s e c u r i t y, i n f r a s t r u c t u r e a n d b u s i n e s s c o n t i n u i t y. Recent Prjects: EMPRESA DE ENERGÍA DE HONDUR AS – Contact center especializado. AVA N T E L – s u m i n i s t r o e implementación de la red de Te l e c o m u n i c a c i o n e s a n i ve l n a c i o n a l . T I G O C O LO M B I A T E L E C O M U N I C AC I O N E S . Ser vicios de ofimática, conectividad, i n t e r n e t y t e l e v i s i ó n , s e r v i c i o s d e vo z y colaboración, ser vicios de Cloud D a t a c e n t e r, c i b e r s e g u r i d a d , M o v i l i d a d I oT.

President: Luis Alber to Bocanegra C. We b p a g e : w w w. c o m w a r e . c o m . c o

EEH leaves a footprint in every community it’s engaged in, be it an urban setting, the countryside or in the rain forests. Regarding the environment, the company is constantly organizing reforestation programs, besides taking part in socioenvironmental themed events. Also, EEH coordinates programs aimed at vulnerable communities and children by making donations and managing other activities, thus establishing bonds able to share wellness and education, enabling access to the community regarding knowledge about the electrical power supply service. Along these four years, Corporate Social Responsibility activities by EEH have benefitted more than 230,000 inhabitants. ESTABLISHING AND KEEPING ORDER, THIS ADMINISTRATION’S TRADEMARK “Having high complexities in the social,

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105

ENERGY

EEH

T he H ondu ras Powe r D i s t r i bution Net wo r k has g row n mo re than 1 0 0 % - b o t h e x t e n s i o n a n d v a l u e - w i s e - s i n c e E E H t o o k o v e r i n 2 0 16

economic and cultural aspects of Honduras,

almost two million consumers being served

EEH’s presence -as an important link in

through a strong, safe, solid commercial

the supply chain of delivering electricity

platform which, for the first time, is a

power- has tended toward order, legality,

property in domain of the electrical sector in

respect to institutions and total support to

Honduras. Imposing order as a guarantee of

State Energy ENEE. This has not been an

the duties and rights of consumers and the

easy task among obsolete technology in the

minimal conditions for operators -no matter

electrical grid, among lack in investment,

where they come from- demands important

but mostly among a culture in which fraud is

efforts and resources, but it specially

deeply rooted; nevertheless, today’s power

demands having real conscience of having

grid relies on true, trustworthy data about

these responsibility institutionalized into

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107

EEH

ENERGY

this quandary of power failures; if this

condition and reporting until completion

situation is not properly controlled, society

of corresponding penal and judicial

is facing the unwanted scenario of having a

procedures, a labor which can hardly

rationed power supply. Continuity of these

be carried exclusively by EEH without

areas is foreseen to add to the strategy and

the support and powers of incumbent

control of the service delivery honoring a

authorities.

commitment to investment pacted since our contract began running, with a main focus

workforce knows it, experiences it,

in recovery of non-technical losses in the

feels it. Besides the vast criticism we

system, regularizing users in energy-theft

receive permanently, we are this system’s

El sistema comercial de EEH ha reci bido i nve r siones substancia l es pa ra ope ra r a la vel ocidad y estánda res requer idos en la actualidad

108

“We still believe in this project; our

April 2021

ENERGY

EEH

“WE STILL BELIEVE IN THIS PROJECT; OUR WORKFORCE KNOWS IT, EXPERIENCES IT, FEELS IT” - Ricardo Roa, CEO for Empresa Energía Honduras

operator and, unfortunately, we are not in capacity to create or assign any subsidy or exempt consumers which are recipients of the service we deliver and meter. These challenges become more relevant in the necessity of spreading an understanding of this market’s complexity and difficulties among society and state agencies, as we

FOUNDED:

require them to take part to process and

2016

penalize users on fraud and electricity theft situations, changing the culture about fraud,” CEO Ricardo Roa finalized.

NUMBER OF EMPLOYEEES:

1,600 INDUSTRY:

ENERGY w w w.the b os tonb r.com

109

Boston Business Review

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