Magazine | BBR - September 2021

Digital communications for today’s enterprises

MELIÁ September 2021 | www.thebostonbr.com

(Dominican Republic) Beyond hospitality and into new leisure ventures

ARANWA HOTELS RESORTS & SPAS (Peru) Wellness and hospitality at Peru’s dreamiest destinations

SIMPLOT (Mexico) The best fries in the best conditions in every table

Responsible gold production and explorations in Nicaragua Petri Salopera, Vice-President of Sustainability at Calibre Mining

Ten megaprojects never finished

WHO WE ARE Managing Director

Social Media Director

Jassen Pintado

Maria Elena Gastelum

Creative Director

Content Coordinator

Omar Rodríguez

Alicia Barrantes

Editor in Chief

Project Directors

Rafael Tablado

Ana Macfarland David Alarcon

Finance Director

Giuseppe Modenesi

Christina Schoch

Lucy Verde Marcelo Modenesi

EDITOR’S LETTER: September 2021

We greet you with utter joy to find our work

a decade to become one of the leaders

once again in your hands and grabbing your

into supplying frozen fries for food service

attention.

businesses in this territory.

Our cover features Petri Salopera, Calibre

In the leisure sector we are delighted to

Mining’s VP of Sustainability, who shared

share with you what Aranwa Hotels Spa

with us not only important aspects about the

& Resorts has to offer for those traveling

Canadian company’s efforts in production

to Peru, this boutique hotel chain blends

and exploration in the Central American

lodging with wellness, creating unique

country, but also making sure the benefits

experiences in dreamy settings. On their

from their operation in Nicaragua also reach

behalf, Meliá Hotels International operates a

the communities surrounding them.

powerhouse in the Dominican Republic with

On its behalf, AVAYA Colombia keeps

five hotels aimed at travelers into different

becoming instrumental to digitization for

plans and purposes, be it romantic getaways

companies in their turf, enabling client

as well as family vacations, and they’re

representatives to experience their available

venturing into new territories within leisure

technology first hand.

and entertainment, find out more about them!

From up north, J.R. Simplot’s division in Mexico and Central America needed only

Enjoy!

Mateo Rafael Tablado, Editor in Chief at The Boston Business Review Email: rafael.tablado@thebostonbr.com

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Contenido

06.

TEN MEGAPROJECTS NEVER FINISHED

HOSPITALITY

18.

Petri Salopera, Vice-President of Sustainability at Calibre Mining

HOSPITALITY An array of possibilities in the Dominican Republic

44.

32.

MINING

Gold standards for mining in Nicaragua

TECHNOLOGY The digital tools and support companies need

66.

72.

86.

MINERÍA Bertling Logistics in Miami your end-to-end logistics partner for mining projects

Juan Manuel Mesa

MINING

FOOD

Orica Increasing productivity and reducing risks in every blast

Simplot Mexico Networking to deliver the best, ready to eat product

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TEN

UNFINISHED MEGA-PROJECTS

Impulse, ambition, wrong managerial manoeuvres, and other factors contributed to the fact that the constructions on the following list remain unfinished, great beyond the fact that some of them, perhaps, should have never been started

Translated by María Murgui de Pedro

Lists

• INDIA TOWER, MUMBAI, INDIA The construction of this skyscraper was started in 2010. Stopped in 2011 due to a dispute between project developers and local authorities. The 126-story building was due originally for 2016, but it was cancelled permanently in 2015.

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September 2021

Lists

• GARDEN BRIDGE PROJECT - LONDON, ENGLAND Since the end of the 1990s,

tourists per year.

The original US$85 million budget was increased in 2015 to US$260

different public figures promoted the

million, which led to criticism. In 2017

construction of a bridge over the River

the cost raised to US$280 million.

Thames whose main attribute would

Apple was invited to fund the project

be to feature a large garden from side

and the company wanted to build a

to side. In 2012, the designs of the

store in the center of the bridge, which

3939.59 sq. ft. construction, which

was finally rejected. The contractor

would connect the South Bank to the

pocketed US$ 60 million because some

Temple District, were revealed, and it

documents had been signed, besides

was estimated that it would be open

more than US$12.5 million were already

18 hours a day and attract three million

spent on design expenses.

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Lists

• DOHA SHARQ CROSSING BRIDGES – DOHA BAY, QATAR After Qatar was designed as host for the 2022 football World Cup, plenty of investments in infrastructure were started in Qatar. In 2011 the construction of this structure was announced, consisting of three bridges

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with Hamad Airport and designed by Santiago Calatrava.

Less than two years later, the project was stopped due to the decrease of oil prices and the demand for workforce in other construction areas. In 2020 a US$140,000 million investment was

interconnected by long under-water

announced to finish mega-projects,

tunnels, which would make a total of

which means its reactivation is

seven and a half miles for a flow of

possible, but it wouldn’t be finished for

6,000 vehicles per hour, connecting

the 2022 World Cup.

September 2021

Lists

• XIANGYUN INTERNATIONAL PROJECT - XIANGYUN, CHINA China’s transformation in the last three decades has generated numerous infrastructure projects, as

2014, when the building company was investigated for corruption. The properties prices fell, and the company declared bankruptcy. The project

well as some constructions which have

developer in charge aimed at investing

been abandoned. This happened in

US$17,000 million on the project, and

Xiangyun, a mega-project which was

700 dwellings had been sold when the

practically a new city with a residential

construction was stopped by the local

area and an entertainment one.

authorities in 2017; the buildings are in

The construction was stopped in

ruins nowadays.

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Lists

• NAICM (NEW INTERNATIONAL AIRPORT OF MEXICO CITY) – MEXICO Since the 1990s the Mexican

of US$13,300 million.

With the construction having already started, the latest elected

government studied different options to government, which took office in build a new airport in this capital city.

late 2018, considered the project

A project in a place designated in 2001

unfeasible, alleging -among other

was cancelled due to protests from the

matters- corruption in the processes

inhabitants of a part of the area, as their and tenders, and announced its definite

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lands would have been expropriated.

cancellation at the beginning of 2019.

The project was considered once

The government has now a US$4.2

again in 2014, leaving out the areas

billion debt as a compensation to

in conflict, considering its opening in

investors and companies which were

October 2021, with a construction cost

hired for the project.

September 2021

Lists

• NEW BRIDGE OVER THE RIVER YALU – CHINA / NORTH KOREA The almost two miles structure was conceived as a replacement of

Korean side reached a field near Sinuiju, with no bridge-related activity.

In 2017 North Korea required that

the Sino-Korean Friendship Bridge

China should assume the construction

and to contribute to the business

expenses of the North-Korean side.

relationships between both countries.

In mid-2020 the project was stopped

Its construction started in 2011, but the

again, being almost finished, and the

US$350 million project was stopped

works were re-started in October of the

between 2014 and 2019, as the North-

same year.

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Lists

• CONFINANZAS FINANCE CENTER / DAVID’S TOWER – CARACAS, VENEZUELA Local entrepreneur David Brillembourg, who passed away in 1993, came up with the idea of building this skyscraper during the oil and financial boom in the 1980s. The construction of the building was stopped in 1994 due to a banking crisis in Venezuela and the government took control of it.

The government tried to auction the unfinished complex in 2001 without success. A dwelling crisis in 2007 led to the squatting of the building by more than 200 families, who improvised some basic services and even started some informal businesses. In 2015, the inhabitants were relocated, and the structure was damaged during the earthquakes in August 2018; it is empty up to date.

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September 2021

Lists

• GOLDIN FINANCE 117 - TIANJIN, CHINA The construction of this skyscraper started in 2008 and, by 2012, the 1958 ft and 128-story main structure was ready.

Its completion was due for 2014, but at the beginning of 2010 its

Shortly after resuming its construction, the project developer declared bankruptcy. In 2018, there was an attempt to re-start the works, but no company took the project, which has attracted expert athletes to climb this kind of structures.

The structure remains unfinished,

construction was stopped because

and it will remain so, as the Chinese

of the financial crises of the previous

government banned the construction

years, being retaken eventually in 2011,

of buildings taller than 500 meters

and postponing its completion until

(1640.42) ft in April 2020.

2018-2019.

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Lists

• SECOND AVENUE SUBWAY LINE – NEW YORK, USA The story of this construction dates back from 1920, and even in 1942 and 1955 , respectively, the line elevated

project was restarted once again in 2007 and its first stage -consisting of three stations- was opened at the beginning of 2017, with a 1.8-

sections that it would have replaced

mile section and a cost of US$4,450

were demolished.

million. The cost of the second stage

In 1972, the project was restarted

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tunnels had been completed. The

is estimated in US$6,000 for a 1.5-mile

due to a tax crisis in the city, just to

section, and its opening is planned

be stopped again in 1975, after some

between 2027 and 2029.

September 2021

Lists

• RYUGYONG HOTEL - PYONGYANG, NORTH KOREA In some moment of its enigmatic existence, North Korea had the strange idea of attracting tourism. To accommodate and assemble all that tourism, in 1987 they started the construction of a pyramid-shaped, 105-floor building which would have been the world’s tallest hotel at that time.

Plenty of the funds for the construction came from the then Soviet Union, as consequence of its fall and its coincidence with a North-Korean economic crisis, the project was stopped in 1992. In 2008 the works were restarted and by 2011 its exterior was completed with the installation of windows. The openings which were announced for 2012 and 2013 have been postponed, and on one of the side walls of the building informally known by foreign media as the “Hotel of Doom”, a LED screen has been placed, where animated films and propaganda scenes are shown.

It is estimated that its completion would cost US$2,000 million, which is 5% of North Korea’s GDP.

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The most pleasurable stay

in Peru

The best services in hospitality blend with health and wellbeing through the acclaimed Aranwa Hotels Resorts & Spas property collection, delivering a unique concept in Peru

Produced by Jassen Pintado Written by Mateo Rafael Tablado Interviewee Rosana Martínez, CBO for Aranwa Hotels Resorts & Spas

Aranwa Hotels Resorts & Spas

eru has a lot to offer either as a leisure destination or for business trips. The growth of its hospitality industry displays the kind of recent developments that have attracted

the most singular way. Each hotel is different and intertwined with its location’s traits, beyond the general concept displayed at each Aranwa property, regarding service and wellbeing.

Aranwa hotels have been recipients

investment from abroad since a

of accolades on many occasions,

few years back, in the same way

besides being listed among the top

domestic capital has been injected

ten hotels in South America and the

into the market, resulting in successful

world by Tripadvisor and World Travel

ventures.

Awards users, and by Condé Nast

Among these relatively new developments, Aranwa Hotels Resorts

Traveler readers.

The hotel chain belongs to Grupo

& Spas stands out as a collection of

San Pablo, the largest private

hotels offering the most attractive

healthcare network in Peru, with more

destination itinerary in Peru, blending

than 30 years looking after the people

the attributes of a boutique hotel along

of Peru, led by Dr. José Álvarez Blas.

the amenities provided by the best

“Working with a company within the

spas into a context of Peruvian culture

healthcare sector brings a different

and history, resulting in hospitality

perspective. Health and wellbeing are

services well above standards.

taken to the hospitality industry with

“Aranwa” means “legend” in Quechuan, summarizing the feelings

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that Aranwa hotels can evoke in

September 2021

high standards along with Peruvian and international cuisine,” said Rosana

Hospitality

Working with a company within the healthcare sector brings a different perspective.

Health and wellbeing are taken to the hospitality industry with high standards - Rosana Martínez, CBO for Aranwa Hotels Resorts & Spas w w w.the b os tonb r.com

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Aranwa Hotels Resorts & Spas

Cu ltu ra l el ements on its i nte r io r s have cont r i buted to have A ranwa Cusco Boutique Hotel being named cit y patr imony

Martínez, CBO for Aranwa Hotels

right place at the right time”, Rosana

Resorts & Spas.

Martínez did not begin her career

EXPERIENCE AND DEDICATION SERVING THE HOSPITALITY INDUSTRY Besides having built a successful

22

in the tourism sector, but still within related activities. Martínez earned a Bachelor’s degree in Translation and Interpreting from Ricardo Palma

and outstanding career in the

University, in Lima. After working

hospitality industry, which at times

briefly in this trade, a friend invited

could be defined by “being in the

her to the sales department of PFA

September 2021

Hospitality

(Pension Fund Administrator) and

decision, she was hired by the then

soon after she enrolled in American

known as El Pardo hotel (currently

Airlines, not long after she completed

belonging to the Doubletree by Hilton

her training in the USA, she decided to chain) as a sales executive, and work within the tourism industry, but

afterwards she arrived at Antigua

not precisely onboard a plane.

Miraflores Hotel, where she took on

“The service provided in an airline

multiple duties with the property’s

is also applicable to hospitality,” the

opening as a starting point. After

executive said. After making this

Antigua Miraflores, Martínez was

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Aranwa Hotels Resorts & Spas

hired by the property who would

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In Oro Verde, Martínez was in

later become Oro Verde hotel, which

charge of serving important foreign

currently hosts Swissotel Lima,

delegations for global and regional

where for more than a decade her

summits with heads of state,

career developed into more important

monarchs and also professional

positions, from being Sales Director

sports teams, besides the everyday

to Sales Manager, until becoming

chores her position entailed. Little did

Chief of Sales, taking part in the

she know this was the setup for an

executive board.

upcoming challenge.

September 2021

Hospitality

While in a sabbatical between

properties in Vichayito and in the

2007 and 2008 to complete a Master

Sacred Valley when Martínez joined

in Business Management at the St.

the company in January 2009 to

Ignatius of Loyola University, the

lead the expansion to Cusco, Colca

alumni relations department at the

and Paracas.

university contacted Martínez to tell

“In Aranwa not only did I get the

her about an opening in a new resort

chance to contribute with my previous

chain for which she was the ideal

experience, but I have also learned a

fit. Aranwa had just opened with

lot from the different approach held

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Aranwa Hotels Resorts & Spas

A ranwa Pa raca s Reso r ts & Spa del ive r s a st ylish brand of wel lness to the Pe r uvian coast

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September 2021

Hospitality

by Grupo San Pablo, led by Dr. José

The property hosts 115 rooms, 30

Álvarez Blas and Gabriel Álvarez

of which are colonial-style suites,

Huiman, and along my great team

furnished according to that time

we’ve achieved positioning Aranwa

period and enhanced with Cuscan

as one of the most important hotel

art pieces. The Presidential, del Lago

chains in the country. I’m in charge

and del Río suites stand out as ideal

of the commercial area for the five

settings for special occasions.

properties and five years ago I also

Aranwa Sacred Valley is also

took on the Marketing department,”

host to the “Unno Spa”, one of the

Martínez explained. Besides the

largest in its kind in South America,

aforementioned, she has also

with a 26,900 sq ft area, recipient of

completed other courses to update

accolades such as the Best Spa in

her knowledge in different areas,

Peru in the 2020 World Spa Awards,

as required to run and manage the

being also nominated for 2021. Unno

Aranwa operation.

Spa offers 11 treatment rooms, three

ARANWA SACRED VALLEY, THE CORNERSTONE Aranwa Sacred Valley Hotel &

hydrotherapy pools with different temperature, foot bath, Vichy shower, hyperbaric chamber, Inca sauna and

Wellness opened in October 2008. The other services that make this a praiseworthy spa. property is located in the Urubamba Valley -the Incas’ Sacred Valley- near the banks of the Vilcanota River.

The land where the hotel was built

CONCEPT IN EXPANSION Once into the second decade of the

belonged to the Yaravilca Hacienda,

21st century, Aranwa has expanded,

from the colonial period, during

currently offering five destinations,

the 17th century.

all of them in Peru: Colca, Cusco,

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Aranwa Hotels Resorts & Spas

Our hotels share a much appraised Peruvian essence, which is mostly sought after by our foreign guests - Rosana Martínez, CBO for Aranwa Hotels Resorts & Spas

Paracas, Sacred Valley and Vichayito.

the executive declared.

The concept behind these five properties is the goal to achieve wellness and tranquillity in a place designed to generate a relaxing, comfortable experience

Downtown Cusco was the capital

As a collection of hotels, Aranwa

of the Incan empire and is currently

encompasses five properties, each

a must-stop destination in the road

with a unique personality in harmony

to Machu Picchu, and it also hosts

with its surroundings.

Aranwa Cusco, a five-star boutique

“Our hotels share a much appraised

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ARANWA CUSCO, STANDING LOVELY AT THE FEET OF MACHU PICCHU

hotel, considered the third best hotel

Peruvian essence, which is mostly

worldwide and second best in South

sought after by our foreign guests,”

America in 2020 by Condé Nast

September 2021

Hospitality

Traveler magazine.

The mansion where the hotel was built was designed as historical patrimony of the city of Cusco, and as such it’s considered a museum

and hydro massage tub.

INTO THE DIGITAL AGE Aranwa Hotels Resorts & Spas finds itself at the forefront of digital technology, relying on

hotel, besides hosting unique art in

the necessary resources to ease

its facilities, which offers guests audio

online reservations and being

tours in English and Spanish.

supported by a semi-automatic

Among other amenities, rooms are

CRM and client support system.

furnished with an intelligent oxygen system, bathrooms with electric underfloor heating, Scottish shower

CLOSE TO SUPPLIERS The supply chain at Aranwa Hotels

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Aranwa Hotels Resorts & Spas

Resorts & Spas is subject to a

furnished to serve its inhabitants.

thorough, detailed process as is every guest’s stay.

The group carries a supplier

REACTIVATION AS A GOAL Among the goals set by Aranwa,

validation program, ensuring the latter

consolidation of domestic guests’

align with the hotel’s standards.

loyalty is thriving due to the COVID19

One of Aranwa’s main purposes is

restrictions, and since May 2021 the

to work with suppliers located in the

group has been directing efforts to

hotels’ surrounding communities, thus

attract foreign guests once again.

creating opportunities in each area,

Not everything depends upon

besides hiring and training staff from

Aranwa Hotels Resorts & Spas, but

these zones.

it should be noted that the group obtained the highest certification

GIVING BACK TO THE COMMUNITY

in health and safety management

Through Grupo San Pablo, Aranwa

on behalf of the SGS global firm,

is involved in benefit and social assistance activities in areas such as

“International tourism will be

education, culture, science and arts

reactivating as countries reach a

for children and individuals in extreme

higher vaccination average, generating

poverty conditions.

confidence for travelers to arrive at

And in the Huayllabamba

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specialized in compliance certification.

foreign destinations,” concluded

community, in the vicinity of Aranwa

Rosana Martínez, CBO for Aranwa

Sacred Valley, a medical post was

Hotels Resorts & Spas.

September 2021

Hospitality

FOUNDED:

2008 INDUSTRY: Hospitality

CONTACT www.aranwahotels.com consultas@aranwahotels.com

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An array of possibilities in the Dominican Republic For 25 years, Meliá has achieved a superb operation in Dominican Republic, offering a wide variety of experiences for different travel plans and is now investing in new entertainment options.

Produced by Jassen Pintado Written by Mateo Rafael Tablado Translated by María Murgui de Pedro Interviewee Santiago Rivera Núñez, Area Managing Director for Meliá Hotels International in the Dominican Republic

Meliá

S

Hospitality

ince 1956, Meliá

MELIÁ IN THE DOMINICAN REPUBLIC: A VARIETY OF POSSIBILITIES Meliá Hotels International started operating in the Dominican Republic

Hotel International -a hotel chain

in 1996 with the Meliá Bávaro. After

founded in Spain by Gabriel Escarrer-

more than 25 years, Meliá now offers

has moved on from its hotel operations

five hotels, coming up to more than

in tourist destinations in the Iberian

3,000 rooms, besides three casinos, an

country, such as its properties in

important real property operation, three

Majorca and the rest of the Balearic

golf courses in the Cocotal area, as well

Islands, to spread its lodging service

as a shopping mall about to become an

style at an international level, starting

amusement park.

with Meliá Bali, in Indonesia, and

Four of the hotels are in the same

afterwards dabbling into the Americas

one million-plus square feet area in

in countries such as Mexico and the

a premium location in the Dominican

Dominican Republic, among others,

Republic as Bávaro beaches are.

currently operating more than 380

If there is a concept which unifies

hotels in four continents, besides being the following properties -besides

34

listed in Spain’s stock exchange within

Meliá’s characteristic touch- is their

the IBEX 35 index, which gathers the

horizontality, with a low density per

best 35 companies in the country.

square foot and wide gardens:

September 2021

Meliá

Hospitality

“The differentiation attribute by which Meliá stands out is the human element, it is in them where we have our great value” - Santiago Rivera Núñez, Area Managing Director for Meliá Hotels International in the Dominican Republic

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Hospitality

Meliá

• Meliá Caribe Beach, with a family concept.

-Paradisus Grand Cana, also with one of the best beaches and unrivalled gardens.

-Meliá Punta Cana Beach, an adults only property, Wellbeing and Wellness inclusive.

• Paradisus Punta Cana, which is about three miles away from the rest and is also one of the first Meliá’s

• Paradisus Palma Real, one Meliá’s flagships and one of the most beautiful among the Paradisus line and in the Dominican Republic.

36

September 2021

properties on the island, open since 1998.

“The differentiation attribute by which Meliá stands out is our human

Hospitality

Meliá

element, it is in them where we have

internship and afterwards became

our great value”, pointed out Santiago

promoted to leadership positions,

Rivera Núñez, Area Managing Director

working in different countries in f

for Meliá Hotels International in the

our continents.

Dominican Republic.

A CAREER STANDING OUT DUE TO CONSTANT GROWTH Santiago Rivera Núñez has

Rivera Núñez took part in the opening of the first Spanish hotel in China, specifically in Shanghai, and has worked in Meliá’s properties

developed his entire career at Meliá

in Tunisia and Mexico, besides the

Hotels International, where he first

Dominican Republic.

entered to carry out his professional

“Meliá is the ideal company to

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Hospitality

Meliá

”Meliá is the ideal company to get trained and grow.

I am really proud of belonging to this great family” - Santiago Rivera Núñez, Area Managing Director for Meliá Hotels International in the Dominican Republic

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September 2021

Hospitality

Meliá

learn and grow. I am really proud of

which also carries a “wellness” concept

belonging to this large family”, the

besides having sustainable structures.

executive commented.

New restaurants have been created

MELIÁ’S TRANSFORMATION IN DOMINICAN TERRITORY Within Meliá Hotels International’s operation in the Dominican Republic, changes are happening from the inside, strengthening synergies and simplifying processes, increasing efficiency and being enabled to provide a better experience for guests.

Since more than two years ago, the company has accomplished a

in this hotel to widen the culinary experience and a luxurious YHI SPA -Meliá’s brand- has recently been opened, using organic products which are 100% local.

• Paradisus Palma Real keeps that breathtaking sight of the Caribbean upon arrival, as well as counting with “The Reserve for Adults Only” and its family version “The Reserve”.

series of important investments, which, beyond the closing of hotels

• Meliá Punta Cana is also

from March until October 2020 due to

headquarters for “The Level Adults

COVID-19 restrictions, are a part of a

Only”, with spectacular sights for

project whose core has not really been

sunrises and twilights from its rooftop.

modified; not so the properties, which

The whole hotel is enhanced with

are becoming a real sensation that

wellness attributes, having its rooms

goes beyond the hospitable aspect to

equipped by DELOS, with mattresses

dabble directly in entertainment.

with temperature control, air purifiers,

This is only a part of the new Meliá’s look in the Dominican Republic: • Meliá Punta Cana Beach, one

vitamin C showers and even a personalised welcome carried by Deepak Chopra.

of the “adults-only” themed hotels

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Hospitality

Meliá

• Meliá Caribe Beach keeps

previously The Grand Reserve. The

its family vacation essence, but it

new hotel, which is in Paradisus

has been renovated with three new

Grand Cana, offers a premium deluxe

restaurants apart from an amusement

concept update, besides counting

water park, Splash Island -independent with attractions such as another from a Kids Zone-. It also counts with a Splash water park. In this family hotel, “The Level” version adapted to a family

every room is a suite and the ones on

atmosphere.

ground level are “swim-up” rooms.

One of the most recent investments

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The luxury is present in each of its

- over US$150 million- is referred

eight restaurants, and it also has MAIA

Circle -because of its circular shape-,

Signature spa, by Natura Bissé.

September 2021

Hospitality

Meliá

“We must do things we did not use to do, as guests become more informed, demanding more

and will have significance in all of the Dominican Republic.

Via a strategic partnership, it

personalised, higher quality

is foreseen that Katmandú, an

experiences”, declared Rivera Núñez.

amusement theme park, will open

KATMANDU, THE GREAT CHALLENGE The Meliá Hotels International’s

in late 2022.

Besides rides, Katmandu will also offer a shopping area and highly

stellar project in the Dominican

digitized operations are expected in

Republic ventures completely into the

the property, which will even offer 360º

entertainment and leisure sectores

as well as virtual reality experiences,

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Hospitality

Meliá

“Guests become more informed, demanding more personalized, higher quality experiences” - Santiago Rivera Núñez, Area Managing Director for Meliá Hotels International in the Dominican Republic

generating value both for the Meliá hotels, the Punta Cana area and the country.

BEING A PART OF A THRIVING MARKET Meliá is not alone, and the hotel offer in this area in the Dominican Republic generates a high competition. This has brought investments also from leisurerelated sectors, as hotel industry and tourism are, and the area will probably host more hotels and theme parks in the mid-term.

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September 2021

Meliá

Hospitality

FOUNDED

“There are many companies, both Anglo-Saxon and Hispanic which are investing a great amount of money in the country and in the area. I can say that this is the perfect moment to invest in the Dominican Republic”, concluded

1996 ein the Dominican Republic.

1956 worldwide

INDUSTRY Hospitality CONTACT www.melia.com/en/home.htm +1(809) 688-5000 santiago.rivera@melia.com

Santiago Rivera Núñez, Area Managing Director for Meliá Hotels International in the Dominican Republic.

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Gold standards for mining in Nicaragua

Assertive efforts able to increase value in production and within surrounding communities take Calibre Mining into a leading gold producer in Nicaragua

Produced by Jassen Pintado Interviewee Petri Salopera, Vice-President of Sustainability at Calibre Mining

Mining

Calibre Mining Corp.

C

alibre Mining is a Canadian company with corporate headquarters in Vancouver, British Columbia, operating in Nicaragua. The

company trades in the Toronto Stock Exchange (TSX: CXB).

The company’s executive leadership

Salopera earned a Master’s Degree in Development Studies, Latin American Studies and Social Studies from the University of Helsinki (Finland), besides taking part in postgraduate studies in Community Relations at the University of Queensland (Australia).

Salopera’s experience has taken

is formed by an outstanding group

him to executive positions in mining

of individuals with decades worth

companies such as BHP and Newmont-

of experience not only in mining but

Goldcorp (both in Chile), Rio Tinto

also in public companies. The group’s

(Peru) and Newcrest (Ecuador).

successful precedents include the

Besides mining, Salopera has also

sale of seven mining companies in

been involved in academics and

transactions amounting to more than

NGOs in Europe and Latin America,

$5 billion.

focusing on environmental, community,

“We are focused on generating sustainable value for the long term

46

THE KIND OF LEADERSHIP MINING NEEDS TODAY

sustainability and media matters, besides government relations.

for shareholders, the communities we

“Mining and its potential for positive,

operate in and every party of interest,”

sustainable change generation is one of

said Petri Salopera, Vice-President of

the subjects that I’m most passionate

Sustainability at Calibre Mining.

about,” commented the executive.

September 2021

Calibre Mining Corp.

Mining

- Petri Salopera, Vice-President of Sustainability at Calibre Mining

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47

Solutions designed for the client’s needs, with advice throughout the process

Tajo Mina el Limón.

Cliente: Calibre Mining

With more than 15 years of experience and vast experience in the manufacture and commercialization of explosives, Explotec is synonymous with applied chemical engineering. www.explotec.net

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EXPLOTEC NICARAGUA Edicio Kakau, 7mo piso, módulos A-704 y A-705.

(505) 2293-9470 / 8930-4271 laguilar@explotec.net infonic@explotec.net

Mining

Calibre Mining Corp.

“Estamos enfocados en generar valor sostenible a largo plazo para todas las partes interesadas” - Petri Salopera, Vice-President of Sustainability at Calibre Mining

MUTUAL BENEFITS FROM PRESENCE IN NICARAGUA

Calibre’s production in Nicaragua currently generates 36% of the country’s exports in gold. And in 2020 only, Calibre’s expenditures paid nearly $200 million in the country among operational expenses, employee salaries and benefits, capital expenses as well as in direct investments contributing to wellbeing and education in communities where the company operates in, while creating more than 3,000 positions for direct and indirect

labor, and counting with 98% of Nicaraguan nationals on its staff. Not bad for a company that arrived in the country in 2009 whose main operations were mining exploration, near the country’s Caribbean coast, mainly.

“Nicaragua has a mining tradition; we’ve always stated that the country has well established, clear laws regulating the mining industry,” Salopera declared.

KEY ACQUISITIONS

In 2019, Calibre acquired assets

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51

Mining

Calibre Mining Corp.

in Nicaragua from B2Gold. This

Exploration with the purpose of

transaction included La Libertad

increasing investments in different

(in Chontales) and El Limón mines;

mining projects within Nicaragua.

currently, both locations are goldproducing sites. Also, the company owns the Pavón and Eastern Borosi

OPERATIONS AND ABILITIES

Calibre Mining’s operational model is run under the “Hub and Spoke” scheme:

(EBP) projects, which imply a significant extracting minerals from different sites to contribution to the companies’ be carried into processing plants which operations in Nicaragua.

Calibre also acquired several

sum a processing capacity of 2.7 million tons per year, which allows to ramp up

exploration concessions, and in

production rapidly and with low costs,

March 2020 the company signed

delivering long-term value

an agreement along with Rio Tinto

for shareholders.

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53

Calibre Mining Corp.

This combination allows reinvestment for exploration in emerging areas.

OPTIMIZED PROCESSES

Calibre Mining uses up to 97% of recycled water in production processes through tailings dams, which are built with waterproof materials to avoid residuals being in contact with the ground or groundwaters.

Mining

“Mining and its potential for positive, sustainable change generation is one of the subjects that I’m most passionate about”

Tailings storage facilities include piezometers to measure residuals in tailings and embankments.

“As a company, we are focused

- Petri Salopera, Vicepresidente de

on a sustainable performance with

Sostenibilidad en

disciplined growth,” the executive

Calibre Mining

pointed out.

LOCAL AND GLOBAL SUPPLIERS

In 2020, Calibre mining invested $58.6 million in purchases. The company is conveniently supported

by Bertling Logistics, Canchanya Ingenieros, Casa Pellas, Empremar,

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55

Calibre Mining Corp.

Mining

Calibre Mining directs ef fo r ts towa rd sustainable operations and contr ibutes towa rd operating in sustainable communities

Explotec, Grupo Santa Fe, Kal Tire, NIMAC and Puma Energy, among other companies.

Every Calibre Mining supplier,

Purchases Task Force.

The Directive Committee for Local Content was established in 2020 and is in charge of supervision, revision,

either big or small, is aligned with the

approval and support of strategies

company’s standards about ethics and

based in each site.

care for the environment. Calibre also has supplier development programs

SAFE AND SKILLED WORKFORCE

During 2020, the entire staff at

either for key suppliers countrywide

Calibre Mining was subject to safety

or local suppliers in each site, with the

training sessions focused in each

latter group being managed by the Local different area, pointing out possible

56

September 2021

Calibre Mining Corp.

Mining

The staf f at Cal ib re Mining is subject to r igo rous training sessions fo r safet y and r isk exposure

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57

An excellent operational performance does not need many words of explanation, but one simple answer: Bertling in Miami.

Local services include: Project Freight Forwarding • Trucking • Resupply Logistics • Customs Clearance • Warehousing IT & Software Solutions Bertling Logistics, Inc. 12604 N.W. 115th Ave. FL 33178 Miami United States of America Nestor Gonzalez, Commercial Director +1 305 7931367 nestor.gonzalez@bertling.com Visit www.bertling.com/miami to find out more.

58

September 2021

Mining

Calibre Mining Corp.

dangers and risk exposure, besides

“This brought a positive impact in

spreading safety regulations for

our staff and we have been allowed

each aspect.

to operate without having to halt

Nine other specialized technical safety trainings were added,

our operations again since,” Salopera added.

accomplishing goals beyond the basic requirements.

ADAPTING TO CONDITIONS DURING THE COVID-19 EMERGENCY

Consequences deriving from de COVID-19 pandemic also affected the mining industry, and Calibre Mining

EFFORTS AIMED TOWARD SUSTAINABILITY IN EVERY FRONT

Caring for the environment and company efforts in surrounding communities are an important part of Calibre Mining’s success.

Since 2020, the company has

adapted to the new conditions after

held multiple meetings with different

a temporary halt to activity during

groups such as native communities,

April 2020.

among others, which are aware of the

Top priority for operations under

company’s responsible operations

these new conditions has been the

firsthand. All of these interactions take

safety and wellbeing of company

place under the best global practices

employees; for this purpose, Calibre

carried out by Calibre and under

Mining developed and implemented 17

the company’s Native Communities

new biosecurity protocols.

Standards, besides being in contact

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59

INTERNATIONAL TRADE OPERATOR

Contact and follow us:

Expect more at every stage of tire life

Whatever your goals – reducing costs, improving uptime or fulfilling sustainability commitments – Kal Tire’s Mining Tire Group has proven solutions. With productivity expertise, tire management innovation and highly trained people executing to standard, at Kal Tire, we believe you can expect more.

Mining

Calibre Mining Corp.

“The country has well established, clear laws regulating the mining industry” - Petri Salopera, Vice-President of Sustainability at Calibre Mining

with the Regional Governments of the

sustainable gold mining industry based

North and South Caribbean Coast.

on a deep understanding of gold’s role

The company operates under

in society, today and in coming years.

Nicaraguan regulations, besides

“The goal is delivering value for

carrying out practices aligned with the

our groups of interest in a responsible

UN’s Sustainable Development Goals

way through innovative management

(SDG), publishing its first Sustainable

focused on participation,” declared

Development Report. It’s also worth

the executive.

mentioning that in August 2020, the company joined the World Gold Council (WGC). As members of this

EFFORTS IN SURROUNDING COMMUNITIES

• In the Pavón Mine (located in

organization, we share a unified vision

Rancho Grande, Matagalpa), Calibre

of our responsibility in securing a

Mining partnered with the CEN

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61

Calibre Mining Corp.

Mining

Ca l i b re M i n i n g’s p ro d u ct i o n co nt r i b u te s to m o re t h a n 3 0 % of N i ca ra g u a’s g o l d ex p o r t s

environmental organization (Center for Understanding with Nature) to join

hurricanes Eta and Iota in 2020, Calibre

environmental, social and economic

Mining created a humanitarian aid fund

goals within this site.

along with local authorities and NGOs,

• In the El Limón Mine, the

helping vulnerable communities in

company co-financed a campaign

the Rosita, Siuna, Bonanza, Rancho

from the Ministry of Health, benefitting

Grande, El Tuma-La Dalia, El Cua and

5,055 residents from El Limón and

San José de Bocay communities.

surroundings, reducing risk of infections

62

• After damages caused by

• In Rancho Grande, the company

from diseases such as dengue fever

built a new educational center for

and Zika virus.

the Yahosca Arriba community,

September 2021

Mining

Calibre Mining Corp.

The company i s a l so i nvo lved i n othe r ex p l o ration projects, some of them along strategic par tners

with improved infrastructure -including

WGC, with the duty of complying

solar panels-, benefitting more

with the Responsible Gold Mining

than 40 students.

Principles (RGMP) from this entity. The

A BRIGHT FUTURE SHINING AHEAD

Toward the end of 2021, gold

company is already directing efforts to align with these regulations, as well

production from Calibre Mining is

as with the International Council on

projected to reach between 170,000

Mining and Metals Principles, besides

and 180,000 oz.

its commitment to comply with efforts

Previously, with the purpose of creating a mid-level gold mining company, in 2020 Calibre joined the

aligned to the UN’s SDGs. It’s projected that the company will be taking three years to totally comply

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63

Calibre Mining Corp.

Mining www.cis.com.pe

contactos@cis.com.pe

INGENIEROS MINERÍA E INFRAESTRUCTURA

The Mining specialists with safety, care for the environment and quality.

Canchanya Ingenieros S.R.L. Peruvian company, established in 1993, specializing in the execution of works and comprehensive managementof underground and open-pit mining operations.

Telephone Nicaragua: +505 7516 1796 Telephone Peru: +511 995723074

with RGMP, current efforts to fulfill this goal include identifying areas of

Fuels and lubricants that offer integrated solutions to ensure smooth, efficient and safe operations.

improvement as well as those that are already aligned with such standards.

Other purposes for Calibre Mining include reducing greenhouse gas emissions within the mid-term.

“We keep our goal of interacting in an open, respectful way to continue contributing in a positive, constructive manner to improve people’s living conditions,” finalized Petri Salopera, Vice-President of Sustainability at Calibre Mining.

Calibre Mining Corp.

Mining

FOUNDED:

2009

im Nicaragua

INDUSTRY: Mining

www.calibremining.com

EMPLOYEES: 3,614 employees (as of August, 20211)

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65

BERTLING LOGISTICS IN MIAMI your end-to-end logistics partner for mining projects

HIGHLY SPECIALIZED FORWARDING SERVICES FOR THE MINING INDUSTRY

Bertling Logistics, Inc. Miami was founded in 1998 and has since developed into one of the leading – if not the only truly project-focused – logistics services provider in the area. The office is headed by Néstor González, leading the commercial department and Alicia Byrne managing operational activities in the region.

Over the last years, Bertling Miami has developed a special logistics service portfolio for the mining industry and has been handling manifold resupply and logistics for mining products conveyand all over Central and South America. From ad-hoc equipment supply shipments to bulky mining machinery and vehicles – Bertling Miami is a logistics leader in this sector. With its worldwide office network and wide-range network of subcontractors and local logistics partners, Bertling Miami solves every logistical challenge to supply - often remote- mine sites on time and on

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67

Bertling Logistics Group

budget to ensure operations without

and materials without delay – albeit

any disturbance.

the current challenging market

For a current gold mine project in the environment caused by rate volatility, Dominican Republic, Bertling Miami has port congestion and Covid-19. About had a record month after the other in

500 containers are shipped for this

2021, with recently over 111 shipments contract per year. from 15 foreign locations handled in one month only, including about 200

Also, the tailor-made and highly visible IT system Bertling Miami

pick-ups in the USA alone – which is no applies and individualizes for each problem for the experienced logistics

mining project, has been a success

experts at Miami, who transport the

factor. Clients appreciate the many

different mining spare parts, equipment different EDI connections, reporting

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September 2021

Mining

and tracking opportunities to have

and end-to-end service offering of

full transparency over each and every

Bertling Miami is completed with

shipment. In addition, overall process

a modern warehouse facility for

improvements to digitize the mining

sophisticated material handling and

resupply operations, Bertling’s in-house storage solutions – a service which developed smart device tracking and

many mining companies value for

eco-footprint tracking and offsetting

storage of parts and equipment,

solutions are increasingly requested by

using Bertling’s facility for onward

their international mining customer to

transportation upon demand –

meet their sustainability and efficiency

all transparently connected and

goals and targets.

traceable via Bertling’s transport

The unique mining logistics expertise

management system.

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Bertling Logistics Group

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September 2021

Mining

Bertling – We deliver our promise.

ABOUT BERTLING

Bertling was founded in Germany more than 155 years ago and

visible and efficiently-run supplychains for transports and projects of any scale.

Working with an international

has since developed from a local

network of 54 offices in 33 countries

chartering and ship-owning business

and dedicated partners plus 700

to a globally recognized logistics and

logistics employees, Bertling is ideally

shipping company, offering complex

positioned to provide end-to-end

project freight forwarding, GFF and

turnkey logistics and shipping services

resupply transport solutions as well as worldwide leading ship-owning, chartering and brokerage services to its global clients. Bertling’s value adds in-house IT services which encompass

to the energy, oil & gas, mining & construction, infrastructure, renewables and petrochemical industries. Bertling’s highly specialized logistics services

state-of-the art transport management

also encompass Bertling Enviro,

tools, real-time tracking/tracing,

Bertling Bulk Liquids, Bertling Class 1

reporting and overall digitalization

and Bertling Trucking solutions.

solutions to build sustainable, highly BERTLING CONTACT FOR FURTHER INFORMATION

Néstor González Commercial Director Phone: +1 786 8640550 Ext. 1562 Mobile: +1 305 7931367 nestor.gonzalez@bertling.com www.bertling.com/miami

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Increasing

productivity and reducing risks in every blast

Produced by Jassen Pintado Interviewee Diego Vallim, Country Manager, Orica Brasil

Orica Brasil

Mining

Orica delivers avant-garde blast and explosives solutions to the Brazilian market, mainly benefitting the mining industry by increasing its productivity and delivering higher safety standards

O

rica is the

countries, providing jobs for more than

worldwide leader 13,000 employees, of which more than in production

200 are tech specialists, making Orica

and distribution

the number one commercial explosive

of blasting

supplier worldwide.

and initiation

“We are a community of engineers,

systems, besides scientists, technicians, operators, providing other

business specialists and on-site

solutions, from cyanide production

personnel working together to support

for gold extraction to cutting-edge

our clients day in and day out,”

technology in digital solutions and

commented Diego Vallim, Country

other blasting services, contributing

Manager for Orica Brazil.

to a safe, efficient and responsible resource extraction and monitoring.

The company dates back to 1874, as a supplier for Australian goldfields.

LEADERSHIP EXPERIENCE IN BRAZIL AND ABROAD

Diego Vallim has been in charge of Orica Brazil since 2021, after joining

After more than 146 years in business, the company in 2016 as Senior Orica has presence in more than 100

74

September 2021

Sourcing Manager for Latin America,

Orica Brasil

Mining

“We are a community of specialists working together to support our clients” - Diego Vallim, Country Manager, Orica Brazil

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75

Orica Brasil

Mining

being based in Chile. Vallim took

to design safe blasts. Other services

part in a Management Leadership

such as risk-reducing geotechnical

Program and was selected for this

monitoring are provided by the

position afterwards. The acquisition

GroundProbe™ division.

of Peruvian company Exsa by Orica, a $200 million operation, is listed among

in Brazil, mainly for iron and gold

his recent accomplishments.

extraction, as well as for other basic

His education includes an MBA,

metals and quarries, besides offering

among other courses in Brazil and

solutions to construction and oil & gas

abroad. Before joining Orica, Vallim

industries.

also held leadership positions for

The company relies on its

companies in the automotive and

production plants within the country,

mining industries.

where initiation systems and

WIDE VARIETY OF PRODUCTS AND SOLUTIONS IN BRAZIL

supported by a wide supply network

Orica’s presence in Brazil dates back to the 1980s. In Brazil, the

76

Orica serves the mining industry

emulsions are produced, and it’s also covering clients in all of the Brazilian territory.

“We are known for our safety culture

company currently offers its entire

and for our skills to create value

solutions and product portfolio for

through products and technology, but

blasting, from initiation systems and

mainly for our staff’s capabilities,”

emulsions to high-end technology

Vallim pointed out.

September 2021

Orica Brasil

Mining

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77

Orica Brasil

Mining

• Avatel™: A digitized underground INNOVATION ON EVERY FRONT

Being the global leader in blasting and explosives for the mining and construction sectors implies that every new product made available by Orica does not follow any path previously travelled, but rather becomes a trendsetting innovation in the industry, capable of disrupting the way any specialized task has been performed.

The most outstanding solutions among the company’s latest development are: • WebGen™: This wireless initiation system avoids the use of down-lines and connecting wires. Its reach gets the signal through rocks, air and water, resulting in safe, reliable blasts without risking any injury to staff, increasing productivity and reducing costs. WebGen™ is SIL3certified (Safety Integrity Level), and is

charging system designed to initiate blasts from a safe cabin, reducing exposure to any harm. Avatel™ was created in collaboration with Epiroc, another leading company in mining machinery.

• GroundProbe: This division recently developed RAR (real aperture radar) and SAR (synthetic aperture radar) devices, able to monitor slope stability, the GMS robotic station for prism monitoring, the GML for convergence monitoring in underground mining, and the RGRVelox (reactive geohazard radar) for reactive monitoring and alarming for tailings dam breaches.

DISRUPTING MINING WITH DESIGN FOR OUTCOME

The Design For Outcome system offers a comprehensive digital solution

the only commercial explosive with the to gather and manage data, previous highest security grade.

78

September 2021

blast results as well as rock and ore

Mining

Orica Brasil

properties to use with predictive

electronic initiation systems such as

algorithms, delivering possible

I-kon III, the most advanced in its kind,

outcomes and determining the

able to optimize small and large scale

quantity of explosives to use in

blast times, automatically generating

each procedure depending on

blast sequence reprogramming,

expected results.

increasing reliability under severe

Design For Outcome is enhanced when paired with the BlastIQ™ cloudbased platform, which manages the stored data from blasts and perforation, easing integration with

weather conditions and able to reduce blast delays.

AN INDUSTRY GIANT WITHIN THE SOUTH AMERICAN GIANT

One of the most important aspects

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79

Orica Brasil

Mining

for Orica, globally, is its R&D

and safety in blasting, globally,

department, which receives annual

after more than 100 year-experience

investments for more than $50 million,

in different kinds of mining

where more than 60 data analysts

operations worldwide.

come up with the newest solutions with latest-generation technology,

slope monitoring are within our reach,

setting goals such as reducing

thrusting Brazil into the forefront of

personnel exposure to any risk during

the world’s mining industry,” declared

blasts, operational excellence as well

the executive.

as maintaining and improving global sustainability standards.

Orica has factories and

PANDEMIC-FUELED EVOLUTION

The restrictions and consequences derived from the COVID19 pandemic

development centers worldwide,

resulted in a testing time for Orica

which brings flexibility and other

Brazil’s resilience and adaptability.

advantages to its supply chain

Many of the duties required to

and logistics, which benefit also

complete essential activities supplied

from partnerships with clients

by the company must be carried on

and suppliers.

site, and these are performed by more

All of these factors enable the

80

“The latest solutions in blasting and

than half of the staff. In the same way,

company to guarantee the availability

such unusual conditions allowed for

of the most advanced solutions in

a complete overview of company

Brazil, delivering the best execution

procedures, thus accelerating the

September 2021

Mining

Orica Brasil

“We are known for our safety culture and for our skills to create value, but mainly for our staff’s capabilities” - Diego Vallim, Country Manager, Orica Brazil

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Orica Brasil

Mining

Incl usion is not a second thought in O r ica B raz i l, as women hold positions from leader ship roles to the fo refront of f ield operations

automation and digitization strategy,

there have been tangible results, but

thrusting new practices such as

still with so much to accomplish. 33%

remote assistance through AR

of leadership positions for Orica in

(augmented reality).

Latin America are held by women, while in graduate programs this grows

EFFORTS TOWARD INCLUSION

Orica focuses on inclusion and diversity strategies, a subject in which

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September 2021

to 50%. Also, 35% of positions in charge of different squads are held by women. There’s still room to grow in

Mining

Orica Brasil

Te c h n o l o g i e s a n d d a ta i nte g ra t i o n of fe re d by O r ica have d i s r upted the m i n i ng i ndust r y

field positions, though Orica

whose path to reach it requires

Brazil proudly hired the first MMU

effort through resources in the

female driver.

company’s hands.

Orica’s purpose is to generate value

THE FUTURE: PLACING A BET ON VALUE

For the foreseeable future, Orica plans to get into a certain scenario

and allow its disruptive solutions to evolve, such as WebGen™ technology, GroundProbe™ radars, and the BlastIQ™ digital platform,

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Orica Brasil

Mining

“The latest solutions in blasting and slope monitoring are within our reach, thrusting Brazil into the forefront of the world’s mining industry” - Diego Vallim, Country Manager, Orica Brazil

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September 2021

Mining

Orica Brasil

delivering increased safety and productivity through these solutions.

Also, strengthening its industrial presence in Brazil and the rest of Latin America to optimize its supply chain in the territory, and capitalizing on what this represents regarding raw material and finished products management, contributing to make Orica become a strategic partner for its clients.

FOUNDED: 1874 (in Australia) INDUSTRY: Mining WEBPAGE: www.orica.com TEL: (+55) 12 214 1300 EMAIL: diego.vallim@orica.com

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The digital tools and support companies need AVAYA Colombia has raised as a powerhouse and accelerator for business, as it has gained importance as the market’s leading digital resources facilitator

Produced by Jassen Pintado Written by Mateo Rafael Tablado Translated by María Murgui de Pedro Interviewee Juan Manuel Mesa, General Manager for AVAYA Colombia

AVAYA C o l o m b i a

O

n a global scale,

from Thunderbird School of Global

AVAYA is a synonym

Management (Arizona, USA) and

for dynamic and fluent

some studies on Digital Business

communications, for

Strategies from MIT (Massachusetts

flexible and adaptable

Institute of Technology).

environments and excellency in what

After a 20-year career, Mesa

Information and Communication

has experience in charge of digital

Technologies regards. The Company

transformation projects in different

– a spin-off from AT&T- follows a

sectors, in the creation and launch of

path in which, for 21 years, it has

business development strategies in

kept itself at the forefront by means

different companies from the sector

of technological innovations as well

such as Oracle Colombia, where

as by easing millions of operations to

he served as a general manager.

more than five million users in contact

Previously, he served as a Public

centers, becoming a referent in sectors Sector Director and as a hardware such as “solutions as a service” and

Sales Manager for the Andean Region.

as a facilitator of cloud transitions and

He also acted as Business Manager

digital transformations.

for Lenovo’s Enterprise division and, before that, he led IBM’s System X

LEADERSHIP WITH A VAST MARKET KNOWLEDGE Juan Manuel Mesa oversees

strategy for Latin-America and

AVAYA’s Colombian operation. He

GAINING GROUND IN COLOMBIA

BY PROVIDING SOLUTIONS The Company’s work in Colombia

graduated in Electronic Engineering from the Pontificia Universidad

the Caribbean.

Javeriana (Colombia), owns a Master’s has made an important ally in unified Degree on Business Administration

88

September 2021

communications out of it, besides

Digital Communications

Solutions of fered by AVAYA h a v e b e c o m e mo re rel evant w ith the increase in remote wo r k as a consequence of the global pandemic

being a supplier for nine out of ten

to be the country with AVAYA’s third

of the biggest “call centers” in the

largest revenue in Latin America.

country, increasing its market share up

To culminate that successful job,

to 50% according to the “Digitalization a new AVAYA Innovation Center has and Preparation for the Adoption

been built in Bogotá, a facility up to

of Solutions in the Cloud” report,

standards shared by the corporate

conducted by analysts Frost

headquarters in Tokyo, Japan, and

& Sullivan.

New Jersey, USA. A great investment

These efforts have made Colombia

has been made on this center to

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AVAYA C o l o m b i a

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September 2021

A V A Y A C o l oDmi b g ii at a l C o m m u n i c a t i o n s

Companies require the capacity to create applications from different elements, which would ease their communication and collaboration environment - Juan Manuel Mesa, General Manager for AVAYA Colombia

w w w.the b os tonb r.com

91

AVAYA C o l o m b i a

make innovations and high-level

To become closer to these models,

technological experiences available

AVAYA has considered three

to clients and strategic partners,

key factors:

becoming a hub able to provide

• Cloud solutions, where not

solutions in Digital Transformations

only is information stored, but also

and Unified Communication to

software.

business leaders at every level, from

• Easing access to

entrepreneurs to senior management

technological resources, with

in Colombia’s large companies.

support from Artificial Intelligence and subscription models.

KEY FACTORS TO FACE EVERY NEED

• Flexible and modular

AVAYA’s results in the recent “Life

technological architecture,

And Work Beyond 2020” survey

in which clients are enabled to

showed that the intention of the

generate custom-made solutions,

workforce in working activities should

covering any possible experience

be more flexible regarding employee’s

for different users.

physical presence in company offices and in their schedules, as well as

to create applications from different

users’ and consumers’ expectations

elements, which would ease creating

towards multichannel interaction with

the ideal communications and

brands and companies, in a way in

collaboration environment to manage

which they can receive an immediate

and train teams”, said Mesa.

response for their needs.

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“Companies require the capacity

September 2021

Digital Communications

AVAYA i n t e g r a t e s hubs w ith dif ferent applications, making co l labo rative work easier

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93

Our partnerships’ growth has enabled us to accelerate the introduction and adoption of new technologies and keep ourselves as a client-centered company - Juan Manuel Mesa, General Manager for AVAYA Colombia

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September 2021

Digital Communications

INNOVATION SUPPORTING REMOTE COLLABORATION Resources available from AVAYA are useful tools which, after some time, become essential for collaborative

competitive in a market which is now more aggressive than ever”, the executive explained.

innovations is AVAYA Spaces, which

ALLIANCES WHICH INCREASE VALUE AVAYA keeps close relationships

gathers applications into a hub and

with big brands, which enable the

makes collaborative work easier for

company into creating strategic

thousands of people.

alliances that result in the possibility

work. One of these important

Another recent remarkable launch

of offering innovative products for

has been AVAYA OneCloudTm,

companies of all sizes as well as

which aligns itself with services

easing their path to digitalization.

such as contact centers, unified

Brands such as AWS, Google

communications and communication

Cloud, IBM, Microsoft, Nuance,

platforms.

Telmex and Verint, among others, are

These and other resources are

a part of the solutions AVAYA offers

available by the AVAYA OneCloudTm

to its customers and users to make a

Subscription model for software and

difference.

devices, which enables companies

“Our partnerships’ growth has

access these tools by flexible

enabled us to accelerate the

payment methods such as monthly

introduction and adoption of new

fees, according to their needs and

technologies, break the inertia

modular growth.

and keep ourselves as a client-

“This offer is available in all of Latin America and its aim is to fill in a gap

centered company”, the general manager stated.

that companies need to be more

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AVAYA C o l o m b i a

AVAYA o f f e r s customi zed subscr iption model s, cove r i ng the needs of companies of any size

COVID-19: A TRANSFORMATION AGENT The COVID-19 pandemic and its

has shown itself as a resilient

consequences have changed many

as well as thrusting those companies

detect opportunities for new business,

companies -even in positive aspects-

in need of these digital tools to keep

as an agent for emerging abilities

working during the emergency.

which perhaps didn’t gather that many

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Company with a winning DNA, able to

Moreover, AVAYA supported

attention in the conditions prior to the

companies from all sectors in

health contingency. AVAYA Colombia

Colombia by giving away about 50,000

September 2021

Digital Communications

free licenses to use their products in remote work, apart from offering

TALENT DETECTION AND BOOST AVAYA carries an important and

webinars to help companies face this

comprehensive task to detect and

situation so they could go on working.

support youngsters able to create

“The daily discipline and execution

innovative solutions with the help of

of the ‘Go To Market’ strategy has

technology. For that reason, AVAYA

been consolidated and changes

has created a cloud-based lab for

have really strengthened the team”,

entrepreneurs, having already trained

said Mesa.

more than 400 people to use the

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AVAYA C o l o m b i a

resources the company offers.

This effort has spread to the Antioquía, Atlántico, Boyacá, Cauca and Cundinamarca departments, by working together with colleges such as Universidad de Antioquía, Universidad de Boyacá and Universidad de La Sabana, among others.

RESOURCES FACING PRESENT AND FUTURE The forecast for AVAYA is positive,

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September 2021

Digital Communications

AVAYA w o r k s close to global technology suppliers

as the company has a highly qualified team to work and offer a services portfolio that provides support for the requirements the current situation and the future demand for the continuity of its clients’ businesses.

An emphasis on cloud-based

www.avaya.com/es

applications and storage is foreseen, as well as a push to voice biometry and Artificial Intelligence to improve the customer’s experience.

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99

NETWORKING TO DELIVER THE BEST, READY TO EAT PRODUCT Joining forces with raw materials suppliers and strategic partners in logistics takes Simplot to the top of the frozen french fries market

Produced by Jassen Pintado Written by Mateo Rafael Tablado Interviewee Luis Alberto Rodríguez Mastache, CEO for Simplot México Interviewee Alberto Ponce, Supply Chain Director for Mexico and Central America at Simplot

Simplot México

J

Food

ohn Richard Simplot

generates value in the food industry,

gave his own name to

providing resources to support

the company he founded

its suppliers and relying on these

during the late 1920s

resources to thrive in the global market

in Boise, Idaho, a state

since the early 21st century, with a

widely known for its

decade’s worth of labor in Mexico.

high volume of potato production. The JR

“We are interested in winning, we think Mexico can host world-class

Simplot company has always been a

organizations,” commented Luis

standout in innovation, besides facing

Alberto Rodríguez Mastache, CEO for

and surpassing different challenges,

Simplot Mexico, and also in charge of

detecting opportunities and making

the Central America territory for the

the most of them to achieve growth for company. decades, developing the business of empire after striking important deals

CORPORATE EXPERIENCE TO FACE ANY CHALLENGE Rodríguez Mastache earned a

with the McDonald’s fast-food chain

Bachelor’s degree in Marketing

and its owner, Ray A. Kroc.

from ITESM (Monterrey Institute of

frozen french fries, and becoming an

Currently, Simplot generates 11%

Technology and Higher Education,

of french fries imports in Mexico, and,

in Mexico), graduating with honors

along two other companies, adds to

through a scholarship. Afterwards,

60% to 65% of the specialty’s global

he completed an MBA from IPADE

production.

(PanAmerican Institute for High

Through its food, agriculture, turf and livestock divisions, Simplot

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September 2021

Business Management, in Mexico), he also completed Humanities studies at

Simplot México

Food

“We all have leadership within our duties, we all have a leadership example for things to happen” - Alberto Ponce, Supply Chain Director for Mexico and Central America at Simplot

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103

Simplot México

Food

the University of Granada (Spain) and

104

“It’s our duty to make our

the Strategic Business Negotiations

organization grow in Mexico under the

Program at Ivey Business School (part

values the company has displayed:

of the Western University, in Canada).

generating value along with suppliers,

His 30-year experience has led him

clients and distributors,” the

to different areas such as sales

executive said.

and operations, besides marketing,

Alberto Ponce is in charge of

working for multinational companies

the supply chain. Ponce earned a

in the food and beverage industry, and

degree in Industrial Engineering from

being part of Simplot since 2015.

ITESM (State of Mexico campus),

September 2021

Food

Simplot México

and also earned an MBA from the

environment,” pointed out Ponce,

University of Texas at Austin. His

Supply Chain Director for Mexico and

14-year experience has led him to

Central America at Simplot.

global companies such as ColgatePalmolive, Coca-Cola and Philip Morris.

“To achieve growth, we need

VALUE FOR CLIENTS, DISTRIBUTORS AND FOR THE COMPANY About 400 million pounds worth of

the right people. Once the right

potatoes are imported into Mexico,

people are here, the most important

which, along with the 350 million

thing is keeping the talent in a safe

pounds imported into Central America

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105

Simplot México

Food

and the Caribbean add up to 750 million lb, which amounts to almost a

the different ways to carry out plans.

• Product portfolio: The

billion lb in a global market worth 26

Quality Assurance and Research &

billion lb of potatoes. Simplot’s main

Development departments contribute

focus is on food service businesses,

to deliver products with the highest

which includes restaurants of every

quality and consistency; R&D

level, grocery stores, retail chains and

also directs efforts to upcoming

other specialized outlets.

innovations. As a result of such efforts,

“Our value proposition offers

the company is able to offer a product

solutions for what our clients are

that maintains its temperature for 40

looking for,” Rodríguez Mastache

minutes, resulting in a warm, crispy

declared.

product as delivery customers receive

SUPPORT FROM THE PARENT COMPANY IN EVERY FRONT The structure providing support to

their meal.

• Innovation system: Investment

the Simplot Mexico operation covers

in technology and standardized

beyond the values and principles

systems, answering to processes

of a family business, which brought

deployed during the last two years,

success to the company in its home

led by the implementation of the SAP-

country, but it’s also based in three

HANA ERP platform.

key factors: This structure allows Simplot Mexico • Strategic support: The

and affiliates worldwide to work with

necessary support to design and track freedom, responsibility and authority the company’s course, from goals to

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September 2021

to make decisions and carry concrete

Simplot México

Food

“Our duty now is to develop a logistics network that enables us to deliver our products in a more efficient manner” - Luis Alberto Rodríguez Mastache, CEO for Simplot México

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107

Simplot México

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September 2021

Food

Food

Simplot México

actions to increase profitability.

as delivery to every food service unit becomes a challenge.

LARGER PRODUCTION ABILITY To back Simplot’s strategic

Synergies have been developed to counteract the contraction among

positioning in the fries specialty, the

available carriers in the US to bring the

company opened new production

product down to Mexico’s northern

plants in Argentina and duplicated

border and rely on a nationwide

its production capacity in Canada

distribution network.

and China.

Regarding Mexico and Central

In Central America, the company is developing a similar network, able to

America, Simplot doubled production

work with the same efficiency as the

capacity for avocado in Mexico, with

one in Mexico does.

the company’s plants in Morelia and Irapuato leading the way.

“Our distribution partners are doing a great job, we are setting

“Our production facilities in Mexico

up agreements with Mexican

deliver global production for Mexico,

entrepreneurs to reach more

the United States and Asia,” Ponce

locations,” Rodríguez Mastache

commented.

declared.

Simplot’s strategic partners in

CHALLENGES FACED BY LOGISTICS One of the most important tasks

logistics operate units furnished with GPS, led by monitoring stations

in the Logistics department for

for easy location 24/7, in the same

Simplot Mexico is developing

way maritime shipping lines operate

distribution networks, considering how tracking platforms. fragmented distribution is in Mexico,

“We strive to promote solutions

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109

COLD CHAIN LOGISTICS SOLUTIONS Leading company in logistics solutions for the Cold Chain in food industry in MEXICO AND PERU

Almacenaje • Distribución • Acondicionamiento de Mercancía • Certificado para Exportar

Tel 55 5290 5086 • Sales 55 4440 3746

ventas@frialsa.mx

along with our distributors and show

Simplot Grower Solution advisory

them that investments in technology

services, which provides resources

are important as it is connecting

such as information, valuable data

through social media, offering

and advanced products for farmers to

different options and the importance

obtain successful crops.

of delivering a quality product,” Rodríguez Mastache commented.

ACHIEVEMENT VIA SIMPLOT GROWER SOLUTION Depending from different potato farmers led Simplot to create the

110

frialsa.com.mx

September 2021

This program has been successful with small farmers in the US and Canada, in the same way it has been developed in Mexico, so far, under the “Partners in Growth” brand philosophy.

Simplot México

Food

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Simplot México

Food

“In this way, we guarantee quality and support our partners’ growth,” Ponce added.

“GREAT PLACE TO WORK” Simplot Mexico considers the long term as an important factor to create and maintain sustainable systems, also in aspects such as driving its workforce development. Such an environment favoring outstanding performance has not only earned

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September 2021

Food

Simplot México

Simplot Mexico being listed as a “Great Place to Work”, but has held the company in this ranking during the last four years, factoring along other elements such as the professional/

FOUNDED:

1929

(JR Simplot in EEUU)

personal life balance aspect among employees.

“We all have leadership within

INDUSTRY: Food

our duties, we all have a leadership example for things to happen,” Ponce concluded.

CONTACT www.simplotmexico.com.mx

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