Idyllic
environment for a vacation
An “all inclusive” for all tastes, close to the most important attractions of natural beauty Costa Rica has to offer Produced by Jassen Pintado Interviewee Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
Fiesta Resort All Inclusive
C
osta Rica’s forests,
Five Star hotel by the Costa Rican
beaches and other natural Tourism Institute (ICT); it’s also ranked areas are outstanding
in the Elite Level, the highest category
attractions able to
for Sustainable Tourism Certification.
bring swarms of tourists, a reason
In 2020, it found its way into the top 5
why this Central American country
TripAdvisor Traveler’s Choice “Best of
boasts a highly competitive hotel
the Best” list in the Central America’s
industry. Among a wide range of
Family Hotels category. For the last 15
accommodation offers, Fiesta Resort
years, it has been nominated as the
& Club Vacacional stands out. The
“Best all-inclusive hotel” in Mexico and
property has been managed by
Central America, and in 2021 Fiesta
the Enjoy Group since 2018, a
Resort received new nominations
company specialized in the hotel
to the “Best family hotel” and “Best
and restaurant sector.
resort in Costa Rica” categories at the
In more than thirty years, Fiesta
World Travel Awards. In addition to
Resort has been an excellent host in
these accolades and certifications, the
the “all inclusive” mode for the family,
hotel earned the Escudo Puntarenas
couple, corporate and social event
Saludable (Healthy Puntarenas
segments, as well as for trips with
Emblem), a local certification from
friends. Guests are distributed in three
the Puntarenas Chamber of Tourism,
main areas: Premium, Family Suite and and the ICT “Safe Travels” seal, the Vacation Club area. Fiesta Resort is recognized as a
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July 2021
awarded in 2020 for its excellent security protocols.
Hospitality
“ My professional career took the path of the hospitality industry and
I felt happy and completely fulfilled when I had this opportunity”
- Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
A PUSH FORWARD FROM THE ENJOY GROUP The Enjoy Group is a leading Costa Rican company standing out for the development and management of hotels and other properties focused on restaurants and tourism in Costa Rica and Central America. The company, led by its founder and president Rubén A. Pacheco Lutz and Javier Pacheco Albónico,
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Fiesta Resort All Inclusive
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July 2021
Hospitality
Fiesta Resort All Inclusive
executive president, keeps excellence
in Mexico). Since September 2019,
standards in every property the group
Ramos has been in charge of the
operates, and obviously Fiesta Resort
Fiesta Resort operation in Costa Rica;
is no exception. The Enjoy Group
he’s also a member of the Board of
undertakes an ambitious investment
Directors of the Puntarenas Chamber
project to refurbish hotel facilities
of Tourism.
to keep them in tune with the guests’ taste.
Ramos’ training as a hotel manager led him to obtain a Master’s degree
“In addition to the many investments in Tourism Management from the made in the last two years, we will
University of Matanzas (Cuba) and
soon be working on approved projects
Hotel Management Certification from
that will be highly appreciated by our
Cornell University (USA); previously, he
visitors,” said Eidel Ramos, General
had studied Computer Engineering.
Manager of Fiesta Resort.
“Due to life circumstances, my professional career took the path of
EXPERIENCED LEADERSHIP IN SEVERAL MARKETS Eidel Ramos is an experienced hotel manager who has worked for almost two decades in renowned
the hospitality industry and I felt happy and completely fulfilled when I had this opportunity,” said the executive.
Hotels International, in destinations
ATTRACTIVE ENVIRONMENT INDOORS AND OUTDOORS Fiesta Resort is located on a wide
such as Jardines del Rey (Cuba),
stretch of beach in the central part of
Puerto Vallarta and Los Cabos (both
the country, on the Pacific coast, in
chains in the sector, such as Meliá
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Fiesta Resort All Inclusive
the Gulf of Nicoya, approximately an
The hotel itself offers a dreamlike
hour and a half drive from the capital
setting decorated by vegetation with a
San José. The area provides extensive
captivating aesthetic and species from
contact with nature and offers
the local flora and fauna.
excursions to attractive destinations
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Aquatic entertainment is spread
such as the Tortuga Island, Carara,
out in three large swimming pools
Manuel Antonio and Monteverde
and a small one set in a relaxing
natural parks, as well as the Central
atmosphere. Fiesta Resort also
Valley.
offers tennis courts, a gym and other
July 2021
Hospitality
F ive s w i m m i ng poo l s fo r dif ferent pu r poses ... from fun to relaxation
sports activities, also on the beach.
For those interested in wellness,
Youngsters will find educational and
Heliconia Spa offers a unique
fun activities in spaces such as Kids
environment to provide body
Club and Teen Zone.
treatments in palapas equipped for
Fiesta Resort offers special areas to hold different kinds of social events,
this purpose. The amazing sunsets over the
including four halls, conditioned to
Pacific Ocean at Fiesta Resort are just
host corporate meetings, seminars,
the prelude to nights with astounding
and other celebrations.
artistic shows.
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Fiesta Resort All Inclusive
FOOD AND BEVERAGE
Refreshing drinks can be enjoyed in
Fiesta Resort offers multiple options
different environments; noteworthy are
in terms of food and refreshing drinks.
the El Malecón and El Pargo wet bars,
Macarela, Macondo and the Fuego
which are aligned with the concept of
grill offer a variety of dishes from Latin
offering a unique environment and a
American cuisine and fine meat cuts to very appealing variety, since El Mástil,
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be enjoyed in the unique setting of the
the Fruit Bar and Sunset offer a wide
hotel’s beautiful surroundings. Fiesta
array of national, international and top-
Resort also offers the Calypso and El
class mixology spirits in very pleasant
Pelícano Snack Bar buffets.
environments.
July 2021
Hospitality
LOYALTY IS REWARDED AT THE CLUB VACACIONAL FIESTA RESORT The Enjoy Group created the Club Vacacional Fiesta Resort program with
the year, which are classified as the Diamond, Platinum, Gold and Silver tiers. “This program was created to offer
frequent customers in mind, so that
options to our most loyal clients,
they can enjoy Fiesta Resort with their
whose frequent visits had to be
whole family.
rewarded with privileges, including an
Among the perks this program offers, clients are allowed to choose
option of guaranteed benefits for their vacations,” added Ramos.
between four possible seasons of
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Fiesta Resort All Inclusive
OPERATION OPTIMIZATION
and operation areas have extensive
The main purpose of adopting
technological support, which is subject
cutting-edge technology at Fiesta
to continuous improvement processes
Resort is to further improve and ease
in the supply of air conditioning,
customer experience, from getting
electricity, lighting in rooms and
to know the hotel and book online to
common areas, among other aspects.
intelligent processes supported by
“Innovation is part of our company’s
QR code to obtain information on
DNA of and we are always in search
specific services.
for and implementing improvements,”
The administrative, backoffice
said the executive.
F iesta Reso r t of fer s a va r iet y of menus and set tings fo r enjoyment of the Costa Rican gastronomy
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Hospitality
OVERCOMING THE PANDEMIC
Family” with the necessary help in that
It is known that one of the most
time, not only in economic matters,
affected industries during the COVID-19 pandemic was undoubtedly
but also regarding their health. Fiesta Resort was the first hotel in
the hospitality industry. Fiesta Resort
its kind to resume operations, once
and all the hotels in Costa Rica
restrictions were eased, and it has
reached “zero occupancy” levels. The
remained as the leader in occupancy
company made efforts to affect its
rates nationwide. The “Fun with
employees as little as possible and,
Caution” program was implemented,
on the contrary, to provide the “Fiesta
which includes processes and
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Fiesta Resort All Inclusive
“Innovation is part of our company’s DNA and we are always in search for and implementing improvements” - Eidel Ramos, General Manager of Fiesta Resort & Club Vacacional
procedures designed to create a
and they are considered as hosts.
safe environment for visitors, hotel
This workforce is made up of 550
employees and suppliers.
employees, of which approximately
In addition, the “Health Heroes” campaign was created to reward healthcare professionals in Costa Rica,
half are women, thus promoting gender equality. Another noteworthy aspect of the
offering so far more than 100 free
Fiesta Resort staff is its permanence.
stays at the Fiesta Resort.
Considering the high turnover rates in
“We are confident to say that our
the industry, 75% of hotel employees
guests can safely enjoy their stay,”
have worked at Fiesta for more than
said Ramos.
two uninterrupted years and 30% of them have been more than ten years
THE FIESTA FAMILY The staff that operates Fiesta Resort is called the Fiesta Family,
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July 2021
with the company, which is one of the most important employment sources in the area.
Hospitality
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Fiesta Resort All Inclusive
- Lic. Delmy Romero, Gerente General de Santos Industria
INDUSTRY:
Hospitality RESERVATIONS: reservaciones@fiestaresort.com
CONTACT: +506 2664-9400 www.fiestaresort.com
The hotel of fer s educational and enter tainment spaces and activities fo r children and teenagers
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July 2021
Hospitality
THE “HUMAN” PROGRAM “HUMAN” is an acronym formed by the Spanish words - and conceptsHuella, Unión, Movimiento, Altruismo and Nobleza (respectively, Footprint, Union, Movement, Altruism and Nobility) that represents the efforts made by Fiesta Resort in terms of sustainability and social responsibility. All the activities and initiatives adopted by the company contributing to its community are organized, integrated and carried out under the “HUMAN” program, including donations, activities for children, beach cleaning events, community work, tree planting campaigns, training and health campaigns, among other actions. “We feel represented in each contribution made, or in any of the many activities we carry out for the common good,” concluded Eidel Ramos, General Manager of Fiesta Resort All Inclusive.
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www.fiestaresort.com reservaciones@fiestaresort.com